Operation Specialist Jobs in Jordan
1873 Jobs Found
Jordan - Amman
<p><h4>Job purpose</h4>
<p>Performing medical insurance activities efficiently, in a timely manner and quality standards as per the defined policies and procedures to achieve departmental operational plans and developments.</p>
<h4>Key accountability areas</h4>
<p><strong>Medical insurance operations:</strong><br>
Perform medical insurance policy renewals and support the submission process with brokers and insurance providers.<br>
Review and process employee enrollment, additions, deletions, and policy amendments.<br>
Receive and review statements of account and forward them to the accounting department for further processing.<br>
Process medical insurance claims, reimbursement requests, and pre-authorizations in accordance with policy provisions.<br>
Follow up on claims settlement status, outstanding cases, and related invoices with insurers and third-party administrators (TPAs).<br>
Review claims utilization reports and identify discrepancies for further investigation.</p>
<p><strong>Policies and procedures:</strong><br>
Review medical insurance policy terms, conditions, benefits, and exclusions and highlight issues or concerns for consideration during policy renewal.<br>
Provide information and guidance to employees regarding medical insurance coverage, benefits, network providers, and claims procedures.<br>
Liaise with insurance brokers, insurers, and TPAs regarding policy interpretation and coverage-related inquiries.<br>
Maintain awareness of changes in medical insurance regulations, products, and market practices.<br>
Verify compliance of medical insurance documentation with company policies and insurance requirements.</p>
<p><strong>Employee and service support:</strong><br>
Participate in meetings with brokers, insurers, and internal stakeholders regarding medical insurance matters.<br>
Monitor service delivery by brokers, insurers, and TPAs and report service-related issues when identified.<br>
Support the implementation and analysis of employee satisfaction surveys related to medical insurance services.<br>
Respond to employee inquiries and assist in resolving medical insurance-related issues.<br>
Follow up with insurers and healthcare providers regarding claim processing and coverage matters.</p>
<p><strong>Analysis and coordination:</strong><br>
Assist in reviewing medical claims experience, utilization trends, and insurance reports.<br>
Coordinate with brokers and insurers in gathering information related to medical insurance coverage and benefits.<br>
Review employee medical insurance requirements and provide supporting information for coverage recommendations.<br>
Assist in collecting and compiling data related to healthcare utilization and insurance performance.</p>
<p><strong>Filing and documentation:</strong><br>
Maintain and archive medical insurance policies, endorsements, claims records, correspondence, and supporting documents.<br>
Ensure medical insurance records and employee insurance data are complete, accurate, and up to date.<br>
Maintain organized filing systems for insurance documentation and records.</p>
<p><strong>Reports:</strong><br>
Prepare and coordinate periodic reports related to medical insurance operations, claims activity, utilization, and service performance.<br>
Compile and verify insurance-related data for management reporting purposes.<br>
Support the preparation of renewal and insurance performance reports.</p>
<h4>Role accountability</h4>
<p><strong>HR proficiency:</strong><br>
Ability to obtain updated soft and technical skills related to the job.</p>
<p><strong>Delivery:</strong><br>
Perform the planned activities to meet the operational and development targets as per delivery schedules.<br>
Utilize resources effectively to achieve objectives within efficient cost and time.<br>
Provide a periodic report formatted by detailing the deviation and execution of planned tasks.</p>
<p><strong>Problem-solving:</strong><br>
Solve any related problems that arise and escalate any complex operational issues.</p>
<p><strong>Quality:</strong><br>
Ensure quality requirements to develop effective quality control and processes including specifications for products or processes or related activities.</p>
<p><strong>Business process improvements:</strong><br>
Coordinate well-defined written systems, policies, procedures, and seek automation opportunities as much as possible.</p>
<p><strong>Compliance:</strong><br>
Comply with related policies, procedures, and work instructions.</p>
<p><strong>Health, safety, and environment:</strong><br>
Ensure compliance of relevant safety, quality, and environmental management procedures and controls within defined area of work activity to guarantee safety, legislative compliance, and delivery of high-quality products/services.</p>
<h4>Academic qualification</h4>
<p>Bachelor degree in human resources or any relevant field.</p>
<h4>Work experience</h4>
<p>2 to 4 years.</p>
<h4>Technical / functional competencies</h4>
<ul>
<li>Agency management</li>
<li>Customer service</li>
<li>Insurance knowledge</li>
<li>Negotiating</li>
<li>Automobile insurance</li>
<li>Rate change analysis</li>
</ul></p><p></p>
International Medical Corps (IMC), Jordan
Jordan - Amman
<div><strong>JOB SUMMARY</strong>
Jordan - Amman
<p>As part of the Food Operations team, you will play a key role in ensuring a seamless experience for our customers, partners, and captains. You ll drive operational excellence by managing daily activities, enhancing KPIs, leveraging data insights, and collaborating across teams to continuously improve Careem s food delivery journey.</p><ul><li><strong>Daily Food Operations:</strong> Manage and optimize day-to-day operations, ensuring smooth experiences for customers, captains, and partners while quickly addressing real-time issues.</li><li><strong>Performance & KPIs:</strong> Track, analyze, and improve critical metrics such as reliability, delivery times, and overall service quality.</li><li><strong>Cross-Team Collaboration:</strong> Work closely with training, commercial, and supply teams to align on goals and deliver exceptional results for all stakeholders.</li><li><strong>Data & Insights:</strong> Use spreadsheets to build reports, and create dashboards that guide data-driven decision-making.</li><li><strong>Stakeholder Management:</strong> Partner with internal and external stakeholders to identify growth opportunities and improve the end-to-end customer experience.</li><li><strong>Continuous Improvement:</strong> Drive process improvements by combining data analysis with on-ground operations, ensuring proactive customer experience enhancements.</li></ul><p>We offer colleagues the opportunity to drive impact in the region while they learn and grow. As a full time Careem colleague, you will be able to:</p><ul><li>Work and learn from great minds by joining a community of inspiring colleagues.</li><li>Put your passion to work in a purposeful organisation dedicated to creating impact in a region with a lot of untapped potential.</li><li>Explore new opportunities to learn and grow every day.</li><li>Work 4 days a week in office & 1 day from home, and remotely from any country in the world for 30 days a year with unlimited vacation days per year. (If you are in an individual contributor role in tech, you will have 2 office days a week and 3 to work from home.)</li><li>Access to healthcare benefits and fitness reimbursements for health activities including gym, health club, and training classes.</li></ul><p><strong>Desired Candidate Profile</strong></p><p>1+ years of experience in an Operations role (preferred). Bachelor s degree from a reputable institution. Ability to thrive in fast-paced, complex operational environments with tight deadlines. Problem-solving mindset with strong troubleshooting abilities. Analytical thinker with the ability to extract actionable insights from large datasets. Collaborative, proactive, and eager to learn and share knowledge. Strong skills in spreadsheets; experience with SQL is a plus.</p>
Jordan - Aqaba
<p>JOB SUMMARY Functions as the strategic business leader of the property's Hotel Operations. Areas of responsibility may include Front Office, , Recreation/Health Club, Housekeeping, Food and Beverage/Culinary and Engineering/Maintenance. Position works with direct reports (department heads) to develop and implement departmental strategies and ensures implementation of the brand service strategy and brand initiatives. The position ensures Hotel Operations meet the brand s standards, targets customer needs, ensures employee satisfaction, focuses on growing revenues and maximizes the financial performance of the department and developing positive owner relations. Develops and implements property-wide strategies that deliver products and services to meet or exceed the needs and expectations of the brand s target customer and employees and provides a return on investment.</p><p><strong>Desired Candidate Profile</strong></p><p>Education and Experience 2-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major; 4 years experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area. OR 4-year bachelor's degree in Business Administration, Hotel and Restaurant Management, or related major; 2 years experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area.</p>
Confidential
Jordan - Amman
<p><h4>Description</h4>
<p>Chain Reaction is an award-winning digital marketing agency based in GCC and Levant. We develop bespoke digital strategies to help our clients achieve their growth goals, bringing together online marketing techniques including online advertising, SEO, content marketing, social media, influencer marketing, and more.</p>
<p>We are looking for a performance marketing account executive to join our growing and award-winning team to work on some of the region's most exciting brands.</p>
<h4>Requirements</h4>
<h4>Job responsibilities:</h4>
<ul>
<li>Strategize, create, monitor, maintain, and optimize the high volume of campaigns across Google AdWords, Facebook Ads Manager, and other third-party digital media outlets.</li>
<li>Oversee growth in performance. Manage campaigns to meet client’s ROI goals and respond in a rapid manner to optimization suggestions from digital strategists.</li>
<li>Solid knowledge of Google ads campaign types.</li>
<li>Continuous analysis of performance and reporting on digital campaigns.</li>
<li>Efficient management of budgets across all engines and campaigns.</li>
<li>Craft eye-catching and informative pay-per-click text ads as well as the continuous implementation of text ads – A/B testing.</li>
<li>Report on key performance indicators and lead generation initiatives, calculate cost per lead, project spend, adjust to demand and seasonality.</li>
</ul>
<h4>Skills required:</h4>
<ul>
<li>Minimum 2 years of relevant experience</li>
<li>Marketing and advertising background is a big plus</li>
<li>Experience in Google AdWords, Google AdWords Editor, Google Analytics.</li>
<li>Keyword research, campaign buildout, ad creation, A/B copy testing, and extensive bid management and lead generation experience.</li>
<li>Vast experience in the Google Content Network and with overall display advertising.</li>
<li>Knowledge and experience in retargeting/remarketing.</li>
</ul>
<h4>Benefits</h4>
<p>Joining our team ensures that your opinions matter, providing you with a platform to express yourself. You will experience continuous growth, and learning opportunities, and be empowered to push your limits. We are dedicated to fostering a positive environment that prioritizes your well-being and health. Collaborate with a strong and supportive team that is committed to motivating you both in your personal and professional journey.</p></p><p></p>
Confidential
Jordan - Amman
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p>Mamo exists to help businesses get paid and move money without friction. When there s friction in that flow, customers feel it immediately a payment that won't process, an integration that breaks , a custom setup requirement that we don t support yet. That's where you come in. You'll be the person who picks up the problem, figures out what's actually happening under the hood, and explains it clearly to someone who just wants their business to work. The technical and the human, in equal measure. What you'll do Own all types of customer issues end-to-end from general support questions to complex technical investigations Diagnose technical problems across payments, APIs, and integrations: read logs, trace transactions, identify where things broke and why Translate what you find into plain language that makes sense to a non-technical customer Work closely with product and engineering to escalate and document bugs, patterns, and recurring issues Hold the quality bar high every interaction should leave the merchant better off than before they reached out Collect customer feedback and share it with the team to help us improve our products and optimize the user experience</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>What we're looking for At least 2 years of experience in technical support where you've done the hands-on diagnostic work before, not just ticket triage Solid understanding of the payments landscape: how transactions flow, what happens at each step, where things go wrong Comfort with APIs and integrations you can read documentation, understand error codes, and spot a misconfigured webhook Clear, patient communicator you don't hide behind jargon and you don't lose people in technical detail Someone who takes ownership; a problem that lands with you doesn't leave until it's solved You have an innately investigative and curious nature Excellent written and verbal communication You re resourceful, and you have a get-things-done attitude You lead with empathy and have compassion for humans trying to figure things out. Seeing a problem from the customer's side is half of solving it.</p><p></p></section>
ZagTrader
Jordan - Amman
<p>We're looking for a Sales Operations Analyst to support the Sales team by managing CRM data, sales reporting, forecasting, proposal coordination, and commercial operations. This role ensures efficient sales processes, delivers actionable insights, and streamlines internal workflows, allowing Sales Executives and Business Development Managers to focus on building customer relationships and closing new business. The ideal candidate is analytical, detail-oriented, and passionate about driving operational efficiency through data and process improvement.</p><p><b>Key Responsibilities:</b></p><ul><li>Manage CRM accuracy and sales pipeline.</li><li>Track sales KPIs and prepare weekly/monthly reports.</li><li>Support sales forecasting and dashboard reporting.</li><li>Coordinate proposals with Engineering, Product, Finance, and Legal.</li><li>Manage quotations, commercial documentation, and internal approval workflows.</li><li>Analyze sales performance and identify process improvement opportunities.</li><li>Standardize sales processes, improve CRM adoption, and develop SOPs.</li><li>Managing and tracking Change requests (CRs).</li><li>Preparing and following up on quotations.</li><li>Coordinating internal follow-ups with the relevant departments.</li><li>Maintaining and updating CRM records and opportunity status.</li><li>Coordinating billing-related activities with Finance and ensuring timely follow-up.</li><li>Tracking proposals, commercial documents, approvals, and pending actions.</li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li>Bachelor's degree in Industrial Engineering (preferred), or Business Analytics, MIS, or Operations Management.</li><li>1-2 years of experience in Sales Operations, Business Operations, PMO, or Process Improvement.</li><li>Strong analytical skills with experience using CRM platforms, Advanced Excel, and AI Tools.</li><li>Exposure to the fintech, financial services, SaaS, or technology industry is an advantage.</li></ul>
Confidential
Jordan - Amman
<p><h4>Benefits:</h4>
<p><strong>401(k)</strong><br>
Health insurance<br>
Paid time off<br>
401(k) matching<br>
Dental insurance</p>
<p>This company is an equal opportunity employer. Full-time employees qualify for additional benefits like medical and dental insurance, paid time off (i.e. vacation), and retirement savings options.</p>
<h4>Essential duties and responsibilities</h4>
<p><strong>Strategic execution:</strong> Communicate and execute MTI strategic goals and objectives.</p>
<p><strong>Technical & operational leadership:</strong> Provide technical and operational leadership across engineering, production, quality, and business development. Act as the primary technical authority for the company's thermal spray applications and component dimensional restoration, ensuring all work is technically sound, properly planned, and executed efficiently in accordance with company standards and customer requirements.</p>
<p><strong>Project & group coordination:</strong> Coordinate and direct projects, plan technical activities, and ensure successful execution of work and programs. Engage with other IBC Group technical and support staff as needed.</p>
<p><strong>Commercial & RFQ evaluation:</strong> Review incoming work including RFQs, contract requirements, and customer requests to ensure proper technical fit, scope, accurate industrial job costing/pricing for variable repair geometries, and scheduling before acceptance. Manage customer portals and interact directly with customers as needed.</p>
<p><strong>Relationship management:</strong> Interact and build ongoing relationships with MTI, IBC Group customers, sponsors, and community partners.</p>
<p><strong>Production alignment:</strong> Participate in production and planning meetings to communicate priorities, schedules, and expectations, ensuring alignment between technical requirements and daily operations.</p>
<p><strong>Financial accountability:</strong> Monitor financial performance including P&L, job profitability, backlog, and pipeline to ensure the business operates in a highly profitable, sustainable, and commercially independent manner.</p>
<p><strong>Budgeting & planning:</strong> Assist in preparing budgets, forecasts, bids, contracts, and proposals, and make recommendations regarding staffing, equipment, and operational needs based on business conditions.</p>
<p><strong>CapEx ownership:</strong> Recommend and support procurement of capital equipment and technical resources, subject to company approval authority, budget limits, and applicable purchasing policies.</p>
<p><strong>Technical & methodological oversight:</strong> Review technical work, reports, and methodologies to ensure accuracy, compliance, and sound engineering practices. Provide technical guidance on production, engineering, and R&D activities as required.</p>
<p><strong>Knowledge codification & SOPs:</strong> Lead the extraction and transition of historical technical knowledge into codified manufacturing routes, job routers, and robust Standard Operating Procedures (SOPs) to ensure repeatable shop-floor quality.</p>
<p><strong>Subsurface & finishing operations:</strong> Oversee associated mechanical manufacturing and finishing operations critical to component repair, including pre-machining inspection, chemical stripping, masking, grit blasting, and precision post-coat grinding/machining to tight dimensional blueprint tolerances.</p>
<p><strong>Team development:</strong> Assist in hiring, training, mentoring, timecard oversight, performance reviews, and corrective actions of team members, helping to ensure personnel follow procedures, policies, and performance expectations.</p>
<p><strong>Executive reporting:</strong> Meet regularly with executive management to review performance, current contracts, risks, and future opportunities.</p>
<p><strong>Administration & recordkeeping:</strong> Perform administrative duties as required, including approving expenditures, reviewing reports, monitoring project activity, and ensuring proper documentation and recordkeeping.</p>
<p><strong>Quality & compliance audits:</strong> Follow and enforce all applicable ISO9001, AS9100, internal quality policies, OSHA safety regulations, and company safety policies. Ensure the facility and production team operate in constant compliance and are prepared for customer-specific or industry-specific technical audits.</p>
<p><strong>Leadership support:</strong> Complete additional tasks or projects as assigned by company leadership.</p>
<h4>Job requirements</h4>
<p><strong>Citizenship status:</strong> Must be legally authorized to work in the United States without employer sponsorship. Due to potential access to export-controlled technical data, candidate must qualify as a U.S. person as defined under applicable export control laws, including ITAR/EAR, or otherwise be authorized to access such data under applicable law.</p>
<p><strong>Education:</strong> Must have a bachelor's degree in materials science, metallurgy, mechanical engineering, mechanical engineering technology, or industrial engineering.</p>
<p><strong>Operations experience:</strong> Must have 5-10 years of relevant operations management experience, preferably overseeing an autonomous business unit or standalone profit center. Experience with thermal spray and manual machining in a production environment is preferred.</p>
<p><strong>Project management:</strong> Must have a minimum of 5-10 years of direct project management experience.</p>
<p><strong>Leadership & communication:</strong> Must have demonstrated leadership experience and excellent communication skills.</p>
<p><strong>Analytical capabilities:</strong> Must be detail-oriented to understand complex systems, as well as capable of utilizing advanced mathematics for process and coating parameter development.</p>
<p><strong>CAD competency:</strong> SolidWorks or equivalent 3-D modeling software experience is required.</p>
<p><strong>Software proficiency:</strong> Must have a strong knowledge of the Microsoft Suite of products (Office, Access, Word, Excel, Outlook, etc.).</p>
<p><strong>Reporting:</strong> Must have the proven ability to write professional-level, highly technical reports.</p>
<p><strong>Advanced work:</strong> Previous experience in industrial R&D and/or government contract work is preferred.</p>
<p><strong>Thermal spray expertise:</strong> Minimum 5-10 years of hands-on or supervisory experience specifically within thermal spray coating technologies (including HVOF, plasma spray, flame spray, and arc spray) and industrial component salvage/repair operations is highly desirable.</p>
<p><strong>Machining & metrology knowledge:</strong> Demonstrated familiarity with precision conventional/CNC machining, industrial metrology instruments, and cylindrical/surface grinding techniques required to finish hard thermal spray surfaces.</p>
<p><strong>Regulated data handling:</strong> Familiarity with ITAR/EAR compliance protocols and the secure management of controlled technical data packages.</p>
<p><strong>Pre-employment screening:</strong> All employment at IBC is conditional upon successful results from background and drug testing.</p></p><p></p>
Confidential
Jordan - Amman
<p><h4>Description</h4>
<p>Please submit your CV in English and indicate your level of English proficiency.</p>
<p>Mindrift connects specialists with project-based AI opportunities for leading tech companies, focused on testing, evaluating, and improving AI systems. Participation is project-based, not permanent employment.</p>
<h4>What this opportunity involves</h4>
<p>While each project involves unique tasks, contributors may:</p>
<ul>
<li>Design and evaluate fee inquiry and statement clarification scenarios — verifying that fee amounts match disclosed schedules and distinguishing descriptor-mapping questions from real fraud claims;</li>
<li>Create autopay and payment setup scenarios with deliberate traps: incorrect payee, insufficient-funds policy, wrong draft date, or missing confirmation steps;</li>
<li>Build card replacement and fraud claim scenarios testing card-block urgency, fraud-signal recognition, intake information capture, and clean handoff to the disputes team;</li>
<li>Author account closure scenarios testing retention-offer eligibility logic, pending-transaction checks, and refusal to extend offers to ineligible customers;</li>
<li>Grade responses on both factual accuracy and conversational tone: empathy under pressure, channel-appropriate register (voice vs. chat), and clarity without over-promising.</li>
</ul>
<h4>What we look for</h4>
<p>This opportunity is a good fit for professionals with a background in customer service, banking, or financial services who are open to part-time, non-permanent projects. Ideally, contributors will have:</p>
<ul>
<li>Degree in finance, business administration, economics, communications, psychology, marketing, or any related field;</li>
<li>2+ years of customer service, banking, retail, or financial services experience;</li>
<li>Current or recent experience in customer service and support, or banking and financial roles, or adjacent roles;</li>
<li>Routing judgment — clear instinct for what is and isn't within servicing's scope, and ability to read a fee schedule or policy document to identify which rule applies to a specific situation;</li>
<li>QA analyst, call-center trainer, or conversation designer background is a strong positive signal;</li>
<li>Strong written English (C1+).</li>
</ul>
<h4>How it works</h4>
<p>Apply ? Pass qualification(s) ? Join a project ? Complete tasks ? Get paid</p>
<h4>Project time expectations</h4>
<p>For this project, tasks are estimated to require around 10–20 hours per week during active phases, based on project requirements. This is an estimate, not a guaranteed workload, and applies only while the project is active.</p>
<h4>Compensation</h4>
<p>On this project, contributors can earn up to $50 per hour equivalent, depending on their level and pace of contribution.</p>
<p>Compensation varies across projects depending on scope, complexity, and required expertise. Please note that other projects on the platform may offer different earning levels based on their requirements.</p></p><p></p>
Confidential
Jordan - Amman
<p><h4>Description</h4>
<p>Please submit your CV in English and indicate your level of English proficiency.</p>
<p>Mindrift connects specialists with project-based AI opportunities for leading tech companies, focused on testing, evaluating, and improving AI systems. Participation is project-based, not permanent employment.</p>
<h4>What this opportunity involves</h4>
<p>While each project involves unique tasks, contributors may:</p>
<ul>
<li>Design and evaluate fee inquiry and statement clarification scenarios — verifying that fee amounts match disclosed schedules and distinguishing descriptor-mapping questions from real fraud claims;</li>
<li>Create autopay and payment setup scenarios with deliberate traps: incorrect payee, insufficient-funds policy, wrong draft date, or missing confirmation steps;</li>
<li>Build card replacement and fraud claim scenarios testing card-block urgency, fraud-signal recognition, intake information capture, and clean handoff to the disputes team;</li>
<li>Author account closure scenarios testing retention-offer eligibility logic, pending-transaction checks, and refusal to extend offers to ineligible customers;</li>
<li>Grade responses on both factual accuracy and conversational tone: empathy under pressure, channel-appropriate register (voice vs. chat), and clarity without over-promising.</li>
</ul>
<h4>What we look for</h4>
<p>This opportunity is a good fit for professionals with a background in customer service, banking, or financial services who are open to part-time, non-permanent projects. Ideally, contributors will have:</p>
<ul>
<li>Degree in finance, business administration, economics, communications, psychology, marketing, or any related field;</li>
<li>2+ years of customer service, banking, retail, or financial services experience;</li>
<li>Current or recent experience in customer service and support, or banking and financial roles, or adjacent roles;</li>
<li>Routing judgment — clear instinct for what is and isn’t service’s scope, and ability to read a fee schedule or policy document to identify which rule applies to a specific situation;</li>
<li>QA analyst, call-center trainer, or conversation designer background is a strong positive signal;</li>
<li>Strong written English (C1+).</li>
</ul>
<h4>How it works</h4>
<p>Apply ? Pass qualification(s) ? Join a project ? Complete tasks ? Get paid</p>
<h4>Project time expectations</h4>
<p>For this project, tasks are estimated to require around 10–20 hours per week during active phases, based on project requirements. This is an estimate, not a guaranteed workload, and applies only while the project is active.</p>
<h4>Compensation</h4>
<p>On this project, contributors can earn up to $50 per hour equivalent, depending on their level and pace of contribution.</p>
<p>Compensation varies across projects depending on scope, complexity, and required expertise. Please note that other projects on the platform may offer different earning levels based on their requirements.</p></p><p></p>
Confidential
Jordan - Amman
<p><h4>Description</h4>
<p>Please submit your CV in English and indicate your level of English proficiency.</p>
<p>Mindrift connects specialists with project-based AI opportunities for leading tech companies, focused on testing, evaluating, and improving AI systems. Participation is project-based, not permanent employment.</p>
<h4>What this opportunity involves</h4>
<p>While each project involves unique tasks, contributors may:</p>
<ul>
<li>Design and evaluate fee inquiry and statement clarification scenarios — verifying that fee amounts match disclosed schedules and distinguishing descriptor-mapping questions from real fraud claims;</li>
<li>Create autopay and payment setup scenarios with deliberate traps: incorrect payee, insufficient-funds policy, wrong draft date, or missing confirmation steps;</li>
<li>Build card replacement and fraud claim scenarios testing card-block urgency, fraud-signal recognition, intake information capture, and clean handoff to the disputes team;</li>
<li>Author account closure scenarios testing retention-offer eligibility logic, pending-transaction checks, and refusal to extend offers to ineligible customers;</li>
<li>Grade responses on both factual accuracy and conversational tone: empathy under pressure, channel-appropriate register (voice vs. chat), and clarity without over-promising.</li>
</ul>
<h4>What we look for</h4>
<p>This opportunity is a good fit for professionals with a background in customer service, banking, or financial services who are open to part-time, non-permanent projects. Ideally, contributors will have:</p>
<ul>
<li>Degree in finance, business administration, economics, communications, psychology, marketing, or any related field;</li>
<li>2+ years of customer service, banking, retail, or financial services experience;</li>
<li>Current or recent experience in customer service and support, or banking and financial roles, or adjacent roles;</li>
<li>Routing judgment — clear instinct for what is and isn’t service’s scope, and ability to read a fee schedule or policy document to identify which rule applies to a specific situation;</li>
<li>QA analyst, call-center trainer, or conversation designer background is a strong positive signal;</li>
<li>Strong written English (C1+).</li>
</ul>
<h4>How it works</h4>
<p>Apply ? Pass qualification(s) ? Join a project ? Complete tasks ? Get paid</p>
<h4>Project time expectations</h4>
<p>For this project, tasks are estimated to require around 10–20 hours per week during active phases, based on project requirements. This is an estimate, not a guaranteed workload, and applies only while the project is active.</p>
<h4>Compensation</h4>
<p>On this project, contributors can earn up to $50 per hour equivalent, depending on their level and pace of contribution.</p>
<p>Compensation varies across projects depending on scope, complexity, and required expertise. Please note that other projects on the platform may offer different earning levels based on their requirements.</p></p><p></p>
Confidential
Jordan - Amman
<p>Join the OrangeHubs Team! Be part of something that’s changing lives.</p>
<p>In just one year, OrangeHubs has grown into a thriving community hub, serving hundreds of beneficiaries through innovative programs that empower adolescents, women, and the wider community. As we continue to expand, we’re looking for passionate, talented people to join our growing team.</p>
<p>We are currently recruiting:</p>
<p><strong>·<u>General & Operations Manager:</u></strong></p>
<p>A dynamic leader to oversee day-to-day operations, strengthen systems, support our team, build partnerships, and help drive the next phase of OrangeHubs’ growth.</p>
<p><u>Qualifications & Skills:</u></p>
<ul>
<li>Excellent interpersonal and communication skills,</li>
<li>Proven team work abilities,</li>
<li>Outstanding organizing skills,</li>
<li>Proficiency in the use of standard software packages (internet, social media, word-processing, spreadsheet and presentations),</li>
<li>Proven relevant experience with the minimal of 2 and 3 years,</li>
<li>Proven academic qualifications.</li>
</ul>
<p>Qualified applicants are invited to submit their CVs, accompanied by a cover letter indicating the position they are applying for (please clearly mention the job title), to <a href="mailto:hc1vacancy@gmail.com">hc1vacancy@gmail.com</a> no later than Sunday, July 23, 2026.</p>
<p><strong><em>Only shortlisted candidates will be contacted.</em></strong></p>
<p> </p>
Health Care Accreditation Council
Jordan - Amman
<p>Join the OrangeHubs Team! Be part of something that’s changing lives.</p>
<p>In just one year, OrangeHubs has grown into a thriving community hub, serving hundreds of beneficiaries through innovative programs that empower adolescents, women, and the wider community. As we continue to expand, we’re looking for passionate, talented people to join our growing team.</p>
<p>We are currently recruiting:</p>
<p><strong>·<u>General & Operations Manager:</u></strong></p>
<p>A dynamic leader to oversee day-to-day operations, strengthen systems, support our team, build partnerships, and help drive the next phase of OrangeHubs’ growth.</p>
<p><u>Qualifications & Skills:</u></p>
<ul>
<li>Excellent interpersonal and communication skills,</li>
<li>Proven team work abilities,</li>
<li>Outstanding organizing skills,</li>
<li>Proficiency in the use of standard software packages (internet, social media, word-processing, spreadsheet and presentations),</li>
<li>Proven relevant experience with the minimal of 2 and 3 years,</li>
<li>Proven academic qualifications.</li>
</ul>
<p>Qualified applicants are invited to submit their CVs, accompanied by a cover letter indicating the position they are applying for (please clearly mention the job title), to <a href="mailto:hc1vacancy@gmail.com">hc1vacancy@gmail.com</a> no later than Sunday, July 12, 2026.</p>
<p><strong><em>Only shortlisted candidates will be contacted.</em></strong></p>
<p> </p>
AccorHotels
Jordan - Amman
<p><h4>Company description</h4>
<p>About Orient Express<br>
Artisan of travel since 1883, Orient Express sublimates the art of travel with its luxury trains, hotels, and sailing yachts. The brand has just launched its first hotel, Orient Express La Minerva, in Rome – which will be followed by Orient Express Venezia at Palazzo Donà Giovannelli in 2026. The experience continues with the recent launch of La Dolce Vita Orient Express train, followed by Orient Express Corinthian in 2026, the first of two Orient Express sailing yachts, and finally, the return of L’Orient Express train to railways. Since 2022, Orient Express is part of Accor Group’s leading collection of luxury brands with a century-old legacy in the hotels and fine-dining sectors. In 2024, Accor and LVMH entered into a strategic partnership to accelerate the development of Orient Express.</p>
<h4>Job description</h4>
<ul>
<li>Provide professional and personalized wine recommendations, pairing suggestions, and beverage guidance to guests.</li>
<li>Perform wine service according to fine-dining and five-star hotel standards, including correct presentation, opening, and pouring techniques.</li>
<li>Support the management, organization, and maintenance of the wine cellar, ensuring proper storage conditions and stock rotation.</li>
<li>Assist in monitoring wine inventory levels, reporting shortages, breakages, and quality issues.</li>
<li>Contribute to the development, updating, and presentation of the wine list in line with the restaurant’s concept and positioning.</li>
<li>Collaborate closely with the kitchen brigade to ensure harmonious food and wine pairings.</li>
<li>Support the training of service staff on wine knowledge, service techniques, and beverage upselling.</li>
<li>Ensure compliance with hygiene, safety, and food & beverage service standards.</li>
<li>Assist in controlling beverage costs, minimizing waste, and supporting revenue optimization through informed sales.</li>
<li>Manage guest preferences, special requests, and VIP experiences with discretion and professionalism.</li>
<li>Participate in wine tastings, supplier meetings, and product evaluations as required.</li>
<li>Uphold the hotel’s brand values, grooming standards, and luxury service culture at all times.</li>
</ul>
<h4>Additional information</h4>
<p>A competitive salary package<br>
ALL - Heartist® Program: Employee benefit card offering discounted rates at all Accor locations and partner venues worldwide.<br>
Learning & development: Opportunity to develop your talent and grow within your property and across the world!</p></p><p></p>
Marriott Hotels & Resorts
Jordan - Amman
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<span><br>POSITION SUMMARY<br>Remove and separate soiled laundry from chutes or housekeeping carts. Operate and monitor washing, dry cleaning, and drying machinery in accordance with company standards. Apply correct treatment to stained items based on fabric and stain type. Maintain accurate records of items washed, number of loads, and poundage of dry cleaning and laundry. Transport cart of washed articles to dryers and place in dryers according to load size. Remove lint and debris from dryer screens, dry cleaning filters, and drain trap after each load. Monitor levels in chemical containers to ensure chemicals are being dispensed and notify supervisor/manager of potential pump problem.<br>Follow all company and safety and security policies and procedures; report any maintenance problems, safety hazards, accidents, or injuries; complete safety training and certifications. Ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Ensure adherence to quality expectations and standards. Visually inspect tools, equipment, or machines (e.g., to identify defects). Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance. Move through narrow, confined, or elevated spaces. Move over sloping, uneven, or slippery surfaces as well as up and down stairs and/or service ramps. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Perform other reasonable job duties as requested by Supervisors.<br>PREFERRED QUALIFICATIONS<br>Education: No high school diploma or G.E.D. equivalent.<br>Related Work Experience: No related work experience.<br>Supervisory Experience: No supervisory experience.<br>License or Certification: None<br>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.<br>Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of “Wonderful Hospitality. Always.” by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that’s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you. <br>JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand’s namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That’s The JW Treatment™. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</span> </div>
Jordan - Amman
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<span>About Us RemotePass is a leading global platform transforming the way businesses access and manage top talent.<br> Recognized as one of G2’s Top 100 Fastest Growing Software Products, we’re on a mission to break down geographical barriers and create a world where exceptional talent can thrive anywhere.<br> By streamlining global hiring, onboarding, payroll, and compliance, RemotePass empowers organizations to build high-performing remote teams.<br> Our platform is designed to improve the lives of millions of workers worldwide by providing them with unprecedented opportunities to connect with global employers and reach their full potential.<br> We are backed by world-class investors; Endeavor Catalyst, Khwarizmi Ventures, Oraseya Capital, Flyer One Ventures, Access Bridge Ventures, A15, Swiss Founders Fund and Plug & Play.<br> About the Role: This role is ideal for someone with 2-3+ years of experience in HR Operations, Employee Experience, or employee lifecycle management, who thrives in fast-paced, high-growth environments and enjoys solving operational and people-related challenges across multiple jurisdictions.<br> We’re looking for a proactive, detail-oriented professional with strong communication skills, a problem-solving mindset, and the ability to navigate employment operations with confidence.<br> You should be comfortable supporting existing employees, managing employee requests and documentation, coordinating contract-related changes, and communicating with employees and internal stakeholders across different countries and time zones.<br> Experience working with at least one GCC country is highly preferred.<br> The ability to read Arabic is required, while strong Arabic communication skills would be an advantage.<br> At RemotePass, no two days are the same.<br> We value ownership, adaptability, and people who genuinely care about delivering an exceptional employee experience while helping companies hire and manage talent globally.<br> If you enjoy working at the intersection of operations, compliance, and employee experience, and want to be part of a company shaping the future of global work, we’d love to hear from you.<br> Responsibilities: Employee Support & Lifecycle Management Act as a primary point of contact for existing employees, responding to day-to-day HR and employment-related queries through the ticketing system.<br> Support employees with requests related to their employment throughout the employee lifecycle.<br> Manage and coordinate expense-related requests, ensuring they are reviewed and processed accurately and in line with applicable policies.<br> Handle document requests, ensuring employees receive the required employment and HR documentation in a timely manner.<br> Coordinate and process contract amendments, working closely with relevant internal teams where required.<br> Support contract renewals, ensuring all required actions and documentation are completed within the appropriate timelines.<br> Escalate medium- and high-complexity issues to the appropriate internal teams (EX, Payroll, Legal, etc.<br>) when needed.<br> Maintain strong, professional communication with employees and ensure a smooth and positive employee experience.<br> Administration & Organization Manage open tickets, ensuring timely responses, accurate prioritization, and appropriate follow-up.<br> Keep employee records and documentation up to date across relevant HRIS and internal systems.<br> Ensure employee documentation is accurate, complete, and compliant with applicable local requirements.<br> Support the organization and maintenance of internal documentation and knowledge resources under the guidance of the EX Manager.<br> Process Support & Continuous Improvement Assist with day-to-day operational tasks and process execution to ensure smooth Employee Experience team workflows.<br> Identify recurring employee queries and operational trends and provide input on improving processes, policies, and documentation.<br> Support EX team projects and initiatives as needed.<br> Contribute to improving the overall employee experience by identifying opportunities to simplify and streamline processes.<br> Team Alignment & Growth Collaborate closely with the Employee Experience team on daily operations, employee requests, and team projects.<br> Maintain strong working relationships with cross-functional teams and external stakeholders.<br> Take ownership of assigned tasks and cases, ensuring timely resolution and effective follow-up.<br> Receive ongoing mentorship and training to grow in scope and responsibility.<br> 2-3+ years of experience in HR, HR Operations, Employee Experience, or employee lifecycle management.<br> Experience working with at least one GCC country is highly preferred.<br> Familiarity with employment operations, HR processes, and employee documentation in international contexts.<br> Ability to read Arabic is required; Arabic communication skills are a strong advantage.<br> Good understanding of employee lifecycle processes and HR administration.<br> Strong organizational and multitasking skills, with excellent attention to detail.<br> Excellent written and verbal communication skills in English.<br> Strong problem-solving skills and the ability to manage multiple employee requests simultaneously.<br> Proficiency in using HRIS, ticketing systems, and other HR/collaboration tools.<br> Comfortable working in a fast-paced, fully remote environment and across different time zones.<br> A proactive, service-oriented mindset with a genuine interest in people operations and employee experience.<br></span> </div>
Confidential
Jordan - Amman
<p><strong>Senior Donor Coordination and Operations Officer</strong></p>
<p><strong>Contract Duration: </strong>12 months, subject to the applicable contractual terms and arrangements.</p>
<p><strong>Expected Monthly Salary Range: JOD 2,000-3,000 </strong></p>
<p><strong>A reputable organization is seeking qualified Jordanian professionals to fill the role of a Senior Donor Coordination and Operations Officer for planned national water projects.</strong></p>
<p><strong>Key Responsibilities </strong></p>
<ul>
<li>Support preparation and monitoring of budgets, financing plans, expenditure frameworks, cash-flow forecasts, and financial progress reports for the Readiness Program.</li>
<li>Collect, consolidate, validate, and reconcile financial information received from multiple implementing entities, ensuring accuracy, completeness, consistency, and traceability.</li>
<li>Track financing commitments, disbursement conditions, funding gaps, outstanding actions, and financial milestones across the readiness portfolio.</li>
<li>Coordinate financial workflows and reporting requirements with Government institutions, implementing entities, donors, lenders, and other development partners.</li>
<li>Prepare consolidated financial reports, management briefs, responses to financial queries, and audit-ready supporting documentation.</li>
<li>Support donor missions, portfolio reviews, financial assessments, and compliance reviews.</li>
<li>Maintain structured electronic records and archives in accordance with applicable public-sector financial management, procurement, internal-control, and audit requirements.</li>
</ul>
<p><strong>Minimum Qualifications </strong></p>
<ul>
<li>Bachelor’s degree in finance, accounting, economics, business administration, or a closely related field.</li>
<li>Minimum of ten (10) years of relevant professional experience in financial operations, preferably within public institutions, utilities, infrastructure programs, donor-funded programs, or multi-entity environments.</li>
<li>Strong analytical capability, including advanced Excel modelling, financial analysis, forecasting, and consolidation of financial information.</li>
<li>Excellent report-writing, presentation, organizational, and communication skills.</li>
<li>Demonstrated ability to coordinate across government institutions, implementing entities, and development partners.</li>
<li>High attention to detail and the ability to manage sensitive financial and institutional information with discretion.</li>
<li>Ability to work independently, manage multiple priorities and deadlines, and maintain accurate and auditable records.</li>
<li>Proficiency in Arabic and English.</li>
</ul>
<p><strong>Preference Qualifications</strong></p>
<p>The following qualifications are considered an advantage but are not mandatory:</p>
<ul>
<li>Postgraduate qualification and/or professional certification in supply chain, financial management, accounting, project finance, public financial administration, or a related field.</li>
<li>Experience in infrastructure financing, portfolio analysis, ERP systems, or financial-management platforms.</li>
<li>Familiarity with the financial reporting and compliance requirements of major development partners and international financial institutions.</li>
</ul>
<p> </p>
<p>To apply through Akhtaboot, please submit a cover letter and current curriculum vitae (CV) in reverse chronological order format.</p>
<p>Applications that do not meet the minimum requirements listed above will not be considered. Incomplete applications and/or corrupt files may delay processing of your application or remove you from consideration. </p>
<p>Deadline for submission of applications is <strong>October 22, 2026.</strong></p>
Confidential
Jordan - Amman
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p>Key responsibilities of role Developing product strategies for a given geography , collaborating with cross-functional teams to ensure product alignment with business goals Define local Target Product Profile, leading product decisions including market positioning and overall product life cycle management including portfolio shape . Planning trials: define the standard varieties, trial seeds allocation and standard key traits for evaluation of the PLC 6 trials Inputs Seed Production needs of PLC 5 to 6 & 6 to 7 for the territory Consolidates CU or Territory Trial reports (PLC6) to support advancement decision and promotional activities Define and drive New Product Introduction (NPI) strategy and Plans with the Customer Experience campaigns Drive variety naming and activate registration / IP protecting including trials Assess value traits & positioning , proposing pricing Provide strategic inputs to RCL by maintaining an in-depth understanding of the changing market trends,values value chain needs including competitors landscape Update customer needs and preferences, to support analysis of portfolio health, update of TPP and prioritize segments/target/market scope Gives technical support to key producers, leverages technical knowledge to the sales team to prepare sales arguments and after sales support</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Product Strategy Development: Experience in developing product strategies and collaborating with cross-functional teams</li><li>Product Lifecycle Management: Knowledge of defining market positioning and life cycle management</li><li>Data Consolidation and Analysis: Experience in consolidating Trial reports to support advancement decisions and developing promotional activities.</li><li>New Product Introduction Strategy: Ability to define and drive NPI strategy including customer experience campaigns.</li><li>Market Analysis and Pricing: Experience in assessing value traits, market positioning, and proposing pricing strategies based on market trends and competitor analysis.</li><li>Customer Needs Analysis: Ability to update customer needs and preferences, support portfolio health analysis, and update Target Product Profiles.</li><li>Strategic thinking: The ability to think strategically and develop long-term plans for product portfolio development that align with business goals and customer needs.</li><li>Communication skills: Strong communication skills to collaborate with cross-functional teams, including sales, marketing, and engineering, to ensure that product development aligns with customer needs and business objectives.</li><li>Adaptability: The ability to adapt to changing market conditions and customer needs to ensure that the product portfolio remains relevant and competitive.</li><li>Influencing: Strong influencing skills to inspire and motivate teams to achieve product development goals and drive innovation</li></ul><p></p></section>
Prospect Health
Jordan - Amman
<p><h4>Key duties</h4>
<p>To carry out diagnostic hearing tests to patients with ear, nose, and throat conditions, to include, but are not limited to, the following:</p>
<ul>
<li>Audiogram</li>
<li>Tympanogram</li>
<li>Pure tone air / bone conduction</li>
<li>Masking</li>
</ul>
<h4>Package and benefits</h4>
<p>£37,000 to £40,000 FTE NHS pension 6 weeks annual leave</p>
<p>Can support tier 2 visa candidates (please do not apply if you are not a qualified audiologist with a relevant degree and previous experience)</p>
<h4>Key skills and qualifications</h4>
<ul>
<li>Qualified audiologist</li>
<li>Ideally HCPC registered</li>
<li>Must be living in the UK and living or planning to live within a commutable distance of the areas mentioned</li>
</ul>
<h4>Essential skills</h4>
<ul>
<li>Proven experience working as an audiologist within the NHS</li>
<li>Expertise in conducting audiological assessments, fitting hearing aids, and providing follow-up care</li>
<li>Familiarity with NHS referral pathways and clinical guidelines</li>
<li>Experience in using audiology diagnostic equipment and patient management systems</li>
<li>Ability to deliver patient-centered care with strong communication and interpersonal skills</li>
</ul>
<h4>Desirable skills</h4>
<ul>
<li>Experience in vestibular testing and rehabilitation</li>
<li>Knowledge of paediatric audiology services</li>
<li>Participation in quality improvement initiatives or audits</li>
</ul>
<h4>Education and qualifications</h4>
<ul>
<li>Degree in audiology or equivalent qualification</li>
<li>Registration with the Health and Care Professions Council (HCPC)</li>
<li>Membership in the British Academy of Audiology (BAA) or equivalent professional body is desirable</li>
</ul>
<p>Please read on to find out more about an excellent opportunity to join an NHS organisation as an audiologist. My client is a third party NHS provider offering a range of advanced services to primary care settings including ENT. The role would involve diagnosing audiology issues of NHS patients referred to the client by local GPs. The role would see you based out of a number of GP surgeries across an area of South London including Orpington, Bromley, Greenwich, and surrounding areas.</p></p><p></p>
International Medical Corps (IMC), Jordan
Jordan - Amman
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<p><strong>JOB TITLE </strong><span class="ContentControlBoundarySink SCXW3893414 BCX8" lang="EN-US" ></span><span class="ContentControl SCXW3893414 BCX8" ><span class="ContentControlBoundarySink SCXW3893414 BCX8" lang="EN-US" ></span><span class="TextRun SCXW3893414 BCX8" lang="EN-US" ><span class="NormalTextRun SCXW3893414 BCX8" >Health Informatics </span><span class="NormalTextRun SCXW3893414 BCX8" >Officer</span></span><span class="ContentControlBoundarySink SCXW3893414 BCX8" lang="EN-US" ></span></span><span class="EOP Selected SCXW3893414 BCX8" > </span></p>
<p><strong>JOB SUMMARY </strong></p>
<p><strong>We are seeking a Health Informatics Officer</strong> with a background in pharmacy to support the implementation, optimization, and continuous improvement of the Pharmaceutical Information Management System (PIMS). PIMS is a comprehensive digital platform that integrates pharmaceutical logistics, prescribing, dispensing, and reporting to strengthen supply chain management and improve patient care. The Health Informatics Officer will serve as a key link between clinical practice, pharmaceutical operations, and digital health systems by supporting system configuration, data quality, user adoption, training, workflow optimization, and evidence-based implementation. The role contributes to ensuring that PIMS effectively meets programmatic, operational, and clinical needs while supporting interoperability, standardization, and continuous enhancement of digital health services across implementation settings.</p>
<p> </p>
</td>
</tr>
<tr>
<td >
<p>MAIN TASKS AND RESPONSABILITIES</p>
<p> </p>
<ul>
<li>Gather, analyze, and document business, functional, and non-functional requirements through workshops, interviews, demonstrations, and stakeholder engagement, translating operational needs into clear system specifications.</li>
<li>Analyze client workflows, business processes, and operational challenges to design PIMS implementations that align with organizational objectives and best practices.</li>
<li>Configure and customize the PIMS platform based on approved requirements, including organizational structures, users, permissions, workflows, formularies, catalogs, reporting parameters, and other system settings.</li>
<li>Validate software configurations through functional testing and user acceptance testing (UAT), ensuring solutions meet client requirements prior to deployment.</li>
<li>Develop implementation documentation, configuration guides, user manuals, process maps, and standard operating procedures to support system deployment and long-term sustainability.</li>
<li>Plan and coordinate software implementation activities, including deployment planning, data migration support, testing, go-live preparation, and post-implementation stabilization.</li>
<li>Deliver user training, demonstrations, workshops, and onboarding sessions to ensure successful adoption of PIMS by client organizations.</li>
<li>Serve as the primary client success focal point throughout the implementation lifecycle, building strong relationships with client stakeholders and ensuring successful system adoption.</li>
<li>Conduct regular follow-up meetings with clients to monitor implementation progress, user satisfaction, system utilization, and achievement of project objectives.</li>
<li>Proactively identify implementation risks, user adoption challenges, and operational issues, coordinating with internal teams to ensure timely resolution.</li>
<li>Monitor key implementation and adoption indicators, preparing periodic status reports, success metrics, and recommendations for continuous improvement.</li>
<li>Work closely with software development, quality assurance, product, and technical support teams to communicate client feedback, clarify requirements, prioritize enhancements, and facilitate issue resolution.</li>
<li>Support troubleshooting activities by investigating reported issues, reproducing software defects, documenting findings, and coordinating with technical teams until resolution.</li>
<li>Promote best practices in digital health, pharmaceutical informatics, and change management to maximize the value delivered to client organizations.</li>
<li>Contribute to the continuous improvement of implementation methodologies, configuration standards, training materials, and client success processes.</li>
<li>Perform other duties as assigned by the supervisor.</li>
</ul>
<p> </p>
<p> </p>
<p> </p>
</td>
</tr>
<tr>
<td >
<p><strong>MINIMUM REQUIREMENTS</strong></p>
<p> </p>
<ul>
<li>Bachelor’s degree in pharmacy.</li>
<li>Experience or Internship in health informatics, client support, or software implementation.</li>
<li>NGO experience is preferred.</li>
<li>Strong communication and interpersonal skills with a client-oriented mindset.</li>
<li>Basic technical knowledge of software systems and troubleshooting practices.</li>
<li>High attention to detail, organizational skills, and ability to multitask in fast-paced environments.</li>
<li>Willingness to travel up to 40% to low-resource settings</li>
<li>Fluent English language.</li>
</ul>
</td>
</tr>
<tr>
<td >
<p><strong>Additional Information</strong></p>
</td>
</tr>
<tr>
<td >
<p><strong>Travel Required:</strong> 40 % of Time</p>
</td>
</tr>
<tr>
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<p><strong>Scope (Financial / Non-Financial):</strong></p>
</td>
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<p><strong>Key Contacts (Internal and External):</strong></p>
</td>
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<p>This job description is subject to review to ensure that it reflects the requirements of International Medical Corps.</p>
</td>
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<p><strong>Ethical Conduct at International Medical Corps</strong></p>
<p>As part of a global, humanitarian team dedicated to saving lives, easing suffering, and building self-reliance, International Medical Corps staff are responsible for adhering to our <em>Code of Conduct and Ethics</em> and for knowing and abiding by International Medical Corps policies and standards. All staff play a vital role in preventing violations of our <em>Code of Conduct and Ethics</em>, including conflicts of interest, fraud, corruption, and any kind of exploitation or abuse. International Medical Corps is also committed to providing a safe and healthy work environment free of harassment, bullying, and other misconduct, enabling staff to build and maintain professional, respectful working relationships.</p>
<p>International Medical Corps prioritizes safeguarding the populations with whom we work from exploitation, neglect, or abuse of children and adults at risk, and/or any form of trafficking in persons. International Medical Corps is committed to engaging members of crisis-affected communities to participate in meaningful ways in a crisis response, including making informed decisions about the assistance they receive, mitigating potential risks, and holding us accountable for the commitments we make. All staff are expected to support International Medical Corps’ culture of accountability toward our stakeholders, particularly the crisis-affected communities and individuals we serve.</p>
<p>As part of International Medical Corps’ commitment to a speak-up culture and as one of the primary ways we collectively hold ourselves accountable for complying with the ethical principles and standards of conduct outlined in the <em>Code of Conduct and Ethics, </em>all staff are required to report suspected or actual misconduct or violations of organizational policies. Our <em>Code of Conduct and Ethics</em> and <em>Whistleblower Policy</em> prohibit any form of retaliation against whistleblowers or individuals who report a concern in good faith. Staff who violate these protections may be subject to disciplinary action, up to and including termination of employment or contractual relationship with International Medical Corps.</p>
<p> </p>
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<p><strong>Equal Opportunities</strong> </p>
<p>International Medical Corps is proud to provide equal employment opportunities to all employees and qualified applicants without regard to race, color, religion, sex, sexual orientation, national or ethnic origin, age, disability or status as a veteran.</p>
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