Operation Specialist Jobs in Jordan

<p>Responsibilities Implement the sales strategy and sales plan for private commercial banking services and products Follow up regularly with high-net-worth individual clients, studying and analyzing their needs and preferences and reporting them to the direct supervisor Ensure the implementation of solutions and recommendations related to services and products proposed to high-net-worth institutional and corporate clients, in coordination with relevant organizational units Collect and client feedback data and report it to the direct supervisor Receive and process sales-related documents professionally, accurately, and in a timely manner Monitor premium banking products and services for high-net-worth institutional and corporate clients and document them in the systems in use Participate in assigned committees, review recommendations, and implement related decisions</p><p><strong>Desired Candidate Profile</strong></p><p>Qualifications Bachelor's degree in Finance and Banking, Business Administration, or a related field Minimum of 5 years of experience in the same field Familiarity with the laws, legislation, regulations, and manuals related to the department's operations Familiarity with the policies and procedures governing the field of work Solid understanding of the managed sub-functions and the overall role of various organizational units Ability to think and work with precision and logic Strong observation, initiative, and analytical abilities Proficiency in reading, writing, and speaking English Skilled in innovation and creativity, problem-solving, quality management and performance improvement, teamwork, and effective communication Required Skills Core Banking</p>

<p><h4>Key Responsibilities</h4> <p>Monitor compliance with HACCP, FSSAI, Hilton brand standards, and local statutory requirements.<br> Conduct daily hygiene inspections of kitchens, restaurants, bars, stores, receiving areas, and back-of-house operations.<br> Perform internal hygiene audits and ensure timely closure of corrective actions.<br> Deliver food safety and hygiene training for all team members.<br> Monitor food storage, temperature logs, labeling, and FIFO/FEFO practices.<br> Coordinate pest control activities and maintain related documentation.<br> Ensure cleaning and sanitation schedules are effectively implemented.<br> Maintain hygiene records, audit reports, and statutory documentation.<br> Investigate food safety incidents and recommend preventive measures.<br> Support external audits, health inspections, and brand quality assessments.<br> Collaborate with department heads to improve hygiene standards across the hotel.<br> Promote a culture of food safety and continuous improvement.</p> <h4>Qualifications and Experience</h4> <p>Bachelor's degree or diploma in hotel management, food technology, microbiology, environmental health, or a related field.<br> HACCP Level 3 or equivalent food safety certification preferred.<br> 2–5 years of experience in hygiene, food safety, or quality assurance within the hospitality industry.<br> Strong knowledge of HACCP, FSSAI regulations, ISO 22000, and food safety management systems.<br> Excellent auditing, training, and communication skills.<br> Good analytical, problem-solving, and report-writing abilities.<br> Proficiency in Microsoft Office applications.<br> Ability to work collaboratively with cross-functional teams.<br> Strong attention to detail and commitment to maintaining the highest hygiene standards.</p></p><p></p>

<p>We are seeking an experienced Sous Chef with a strong background in authentic Peruvian cuisine to support the kitchen operations and ensure the consistent delivery of high-quality dishes. The ideal candidate should possess extensive knowledge of Peruvian ingredients, cooking techniques, and culinary traditions, while maintaining the highest standards of food quality, hygiene, and team leadership. Consistently offer professional, friendly and proactive guest service while supporting fellow colleagues Ensure the consistency in the preparation of all food items for a la carte andor buffet menus according to hotel recipes and standards Conduct daily shift briefings to kitchen colleagues Ensure all kitchen colleagues are aware of standards &amp; expectations Liaise daily with Outlet Managers to keep open lines of communication regarding guest feedback Maintain and enhance the food products through creative menu development and presentation Have full knowledge of all menu items, daily features and promotions Actively interact with guests at tables Balance operational, administrative and Colleague needs Ensure proper staffing and scheduling in accordance to productivity guidelines Ensure the cleanliness and maintenance of all work areas, utensils, and equipment Follow kitchen policies, procedures and service standards Follow all safety and sanitation policies when handling food and beverage Other duties as assigned</p><p><strong>Desired Candidate Profile</strong></p><p>The ideal candidate should possess extensive knowledge of Peruvian ingredients, cooking techniques, and culinary traditions, while maintaining the highest standards of food quality, hygiene, and team leadership.</p>

<p>Reporting to the Assistant Director of Catering &amp; Conference Services, responsibilities and essential job functions include but are not limited to the following:</p><p>Coordinate and manage daily catering orders, functions, and events. Communicate with clients to understand their catering requirements and preferences. Prepare quotations, menus, proposals, and event-related documents. Coordinate with the kitchen, service team, and other departments to ensure smooth operations. Ensure food preparation, presentation, delivery, and service meet company standards. Coordinate event setup, service arrangements, and breakdown. Monitor catering schedules and ensure timely execution of all orders and events. Maintain accurate records of catering bookings, client details, orders, and invoices. Follow up with clients regarding confirmations, changes, and special requirements. Liaise with suppliers and vendors when required to ensure timely availability of products and services. Assist in monitoring catering costs, inventory, equipment, and supplies. Handle client feedback, requests, and complaints professionally and promptly. Support the Catering Manager in planning and executing large-scale events. Ensure compliance with food safety, hygiene, and company policies. Assist in promoting catering services and developing strong client relationships. Conduct post-event follow-ups to ensure client satisfaction.</p><p><strong>Desired Candidate Profile</strong></p><p>Diploma/Degree in Hospitality, Catering, or related field. 2 3 years of catering or hospitality experience. Good communication and customer service skills. Strong organizational and coordination skills. Ability to work under pressure and meet deadlines. Basic knowledge of food safety and hygiene.</p>

<p><h4>Description</h4> <p>About the role</p> <p>We are seeking a senior Salesforce developer to join our team on a 4-month remote contract. The ideal candidate is an experienced Salesforce professional who can seamlessly balance business-as-usual (BAU) support with the delivery of new enhancements. You will play a key role in maintaining platform stability while developing and implementing new features to meet evolving business needs.</p> <h4>Key responsibilities</h4> <ul> <li>Provide ongoing support and maintenance for Salesforce applications and existing functionality.</li> <li>Develop, test, and deploy enhancements across the Salesforce platform.</li> <li>Troubleshoot and resolve production issues, ensuring minimal disruption to business operations.</li> <li>Work closely with business stakeholders, administrators, and technical teams to understand requirements and deliver scalable solutions.</li> <li>Participate in the full software development lifecycle, including analysis, development, testing, deployment, and post-release support.</li> <li>Ensure solutions follow Salesforce development best practices and coding standards.</li> <li>Perform code reviews and contribute to continuous platform improvements.</li> <li>Maintain technical documentation for new developments and enhancements.</li> </ul> <h4>Requirements</h4> <ul> <li>5+ years of hands-on Salesforce development experience.</li> <li>Strong experience developing custom Salesforce solutions using Apex, Lightning Web Components (LWC), Visualforce, and Salesforce platform technologies.</li> <li>Proven experience providing ongoing Salesforce production support (BAU).</li> <li>Experience delivering platform enhancements and new features in a live Salesforce environment.</li> <li>Strong troubleshooting and problem-solving skills.</li> <li>Experience working with Salesforce integrations and APIs is an advantage.</li> <li>Familiarity with Agile development methodologies.</li> <li>Excellent communication and stakeholder management skills.</li> <li>Ability to manage multiple priorities in a fast-paced environment.</li> <li>Comfortable working independently in a fully remote team.</li> </ul> <h4>Preferred qualifications</h4> <ul> <li>Salesforce Platform Developer I or II certification.</li> <li>Experience with Salesforce Service Cloud and/or Sales Cloud.</li> <li>Experience with CI/CD pipelines and version control tools (Git, Azure DevOps, GitHub, etc.).</li> <li>Experience working in enterprise Salesforce environments.</li> </ul> <h4>Contract details</h4> <p><strong>Employment type:</strong> Contract<br> <strong>Duration:</strong> 4 months<br> <strong>Location:</strong> Remote<br> <strong>Start date:</strong> Immediate or as soon as possible</p></p><p></p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Finance Director (FMCG ) Amman <ul> <li><span>Posting Date</span>: 02/08/2026</li> <li><span>Ref</span>: JOR-445</li> <li><span>Position</span>: Finance Director (FMCG ) Amman </li> <li> </li><li><span>Location</span>: Jordan</li> <li><span>City</span>: Amman</li> <li> </li><li><span>Sector</span>: FMCG</li> <li><span>Years of Experience</span> 15 Plus </li> <li> </li><li><span>Qualification</span>: BA , CPA or CMA is a good plus </li> <li><span>Salary</span>: JOD 4500 </li> <li><span>Workdays</span>: 5</li> <li> </li><li><span>Description</span>: <p>Our client is a leading Large company in the field of FMCG in Amman, Jordan. They are seeking a high-caliber Finance Director to lead their local and regional finance function. Reporting directly to the CEO, the Finance Director will serve as a key strategic partner to executive leadership, driving financial discipline, cash generation, and commercial growth. </p><br>Key Responsibilities <ol> <li> <p>Financial Planning &amp; Analysis: Lead the annual budgeting, rolling forecasts, and multi-category performance reporting to track segment-level profitability. </p><br></li> <li> <p>Executive Decision Support: Provide strategic advisory and pricing/investment analysis to the CEO and executive leadership to guide sustainable business growth. </p><br></li> <li> <p>Cash Flow &amp; Working Capital Management: Oversee cash generation and tight working capital controls suited for a high-volume FMCG environment. </p><br></li> <li> <p>Financial Control &amp; Reporting: Direct the preparation of timely, accurate monthly/annual financial statements and establish strong internal authority controls. </p><br></li> <li> <p>Tax &amp; Regulatory Governance: Ensure full compliance with local tax obligations, regulatory standards, and statutory accounting requirements. </p><br></li> <li> <p>Systems &amp; Process Engineering: Optimize ERP system capabilities to enhance management insight and standardize finance workflows across regional operations. </p><br></li> <li> <p>Team Building &amp; Stakeholder Management: Mentor and structure the internal finance team while managing senior relationships with banks, external auditors, and board members. </p><br></li> </ol> <br> More<br> </li> </ul> <br> <br> </div>

<p>Planning, coordinating, and executing cost accounting activities, establishing a unified costing system across the company and continuously maintaining and improving the costing system, as well as providing Top Management with professional guidance and recommendations that support decision-making process.</p><p>Key Responsibilities:</p><ul><li>Supervising the implementation of the Cost Accounting function plans, as well as ensuring their compliance with Company rules and policies</li><li>Developing the Cost Accounting function s work plan; assigning work activities, projects and programs, monitoring workflow, reviewing and evaluating work methods and procedures, and directing such activities to serve the Department's goals and plans.</li><li>Proposing plans and programs that boost the effectiveness of the Cost Accounting function</li><li>Ensuring that work activities are carried out achieving the pre-set performance goals, and suggesting any necessary actions to the direct supervisor.</li><li>Establishing a unified costing system across companies through setting cost control policies and procedures.</li><li>Managing and monitoring all cost accounting activities , through providing professional guidance and supervision. Analyzing costs associated with the manufacturing operations, including direct, indirect, overhead costs.</li><li>Managing the process of costing new products, and ensuring adherence to the set costing system.</li><li>Supporting Top Management in the decision-making related to tender pricing and costing, through providing necessary data, reports.</li><li>Maintaining and improving costing systems, through continuously monitoring their performance and updating costing methods and procedures accordingly.</li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li>Bachelor's degree in Accounting - CMA Certification preferable.</li><li>7 - 10 Years of relevant experience</li></ul>

<p><h4>Description</h4> <p>LAWAZEM is seeking a proactive and experienced customer service team leader to join our team. In this leadership role, you will be responsible for overseeing the daily operations of the customer service team, ensuring consistently high-quality service delivery and fostering a positive work environment. You will mentor and guide team members, manage performance, and collaborate with other departments to enhance customer satisfaction and operational efficiency.</p> <h4>Responsibilities:</h4> <ul> <li>Lead, supervise, and motivate the customer service team to achieve service goals and deliver excellent customer experiences.</li> <li>Manage team performance through coaching, feedback, and development plans.</li> <li>Monitor customer interactions, resolve escalated issues, and ensure timely resolution of customer complaints.</li> <li>Coordinate with other departments such as sales, logistics, and product teams to address customer needs effectively.</li> <li>Develop and implement customer service policies and procedures to optimize efficiency and service quality.</li> <li>Analyze customer service metrics, prepare reports, and identify trends to recommend improvements.</li> <li>Train new team members and support continuous learning initiatives.</li> <li>Promote a customer-centric culture and ensure compliance with company standards and values.</li> </ul> <h4>Requirements</h4> <ul> <li>Proven experience in a customer service leadership or supervisory role.</li> <li>Strong leadership and team management skills.</li> <li>Excellent communication and interpersonal abilities.</li> <li>Ability to handle escalated customer issues with professionalism and empathy.</li> <li>Proficiency in CRM systems and Microsoft Office applications.</li> <li>Analytical mindset with the ability to interpret customer service data and metrics.</li> <li>Strong organizational and problem-solving skills.</li> <li>Ability to work collaboratively across departments and lead a remote or onsite team.</li> <li>Fluency in Arabic and English.</li> </ul></p><p></p>

<p><h4>Description</h4> <p>LAWAZEM is seeking a proactive and experienced customer service team leader to join our team. In this leadership role, you will be responsible for overseeing the daily operations of the customer service team, ensuring consistently high-quality service delivery and fostering a positive work environment. You will mentor and guide team members, manage performance, and collaborate with other departments to enhance customer satisfaction and operational efficiency.</p> <h4>Responsibilities:</h4> <ul> <li>Lead, supervise, and motivate the customer service team to achieve service goals and deliver excellent customer experiences.</li> <li>Manage team performance through coaching, feedback, and development plans.</li> <li>Monitor customer interactions, resolve escalated issues, and ensure timely resolution of customer complaints.</li> <li>Coordinate with other departments such as sales, logistics, and product teams to address customer needs effectively.</li> <li>Develop and implement customer service policies and procedures to optimize efficiency and service quality.</li> <li>Analyze customer service metrics, prepare reports, and identify trends to recommend improvements.</li> <li>Train new team members and support continuous learning initiatives.</li> <li>Promote a customer-centric culture and ensure compliance with company standards and values.</li> </ul> <h4>Requirements</h4> <ul> <li>Proven experience in a customer service leadership or supervisory role.</li> <li>Strong leadership and team management skills.</li> <li>Excellent communication and interpersonal abilities.</li> <li>Ability to handle escalated customer issues with professionalism and empathy.</li> <li>Proficiency in CRM systems and Microsoft Office applications.</li> <li>Analytical mindset with the ability to interpret customer service data and metrics.</li> <li>Strong organizational and problem-solving skills.</li> <li>Ability to work collaboratively across departments and lead a remote or onsite team.</li> <li>Fluency in Arabic and English.</li> </ul></p><p></p>

<p>Your Impact&nbsp;</p><p><br></p><p>Operates a multi‑service Personal Property Processing and Shipping Office (PPPO/PPSO) in accordance with all governing regulations and established support hours.</p><p>Controls the efficient flow of personal property information, documentation, and shipment actions from initial customer contact through final delivery to meet customer and regulatory requirements.</p><p>Ensures customer service, accuracy, and timeliness objectives are met while supporting transportation and personal property program goals.</p><p>Provides counseling to service members and eligible customers on personal property entitlements, responsibilities, and shipment options in accordance with the Defense Transportation Regulation (DTR) Part IV and the Joint Travel Regulation (JTR).</p><p>Assists customers with the Defense Personal Property System (DPS), including shipment applications, claims guidance, and entitlement clarification.</p><p>Performs front‑office shipment management functions for inbound and outbound Household Goods (HHG), Unaccompanied Baggage (UB), and Personally Procured Moves (PPMs).</p><p>Books shipments, coordinates storage requirements, manages Storage‑In‑Transit (SIT), and processes Non‑Temporary Storage (NTS) extensions.</p><p>Conducts quality control inspections of personal property shipments and monitors Transportation Service Provider (TSP) performance to ensure compliance with service standards.</p><p>Processes administrative actions including invoices, claims for loss or damage, and all required forms (e.g., DD 1299, DD 1797).</p><p>Maintains customer sign‑in logs and ensures follow‑up for Customer Satisfaction Survey (CSS) completion.</p><p>Maintains records in accordance with AR 25‑400‑2 and assists in establishing and updating External SOPs.</p><p>Integrates lessons learned from customers, TSPs, and regulatory updates to improve office efficiency and service delivery.</p><p>Performs additional duties as required to support program requirements.</p><p>Performs other duties as required</p><p>Who You Are</p><p><br></p><p>Required Qualification&nbsp;</p><p><br></p><p>Must have computer skills and be able to operate a variety of computer programs.</p><p>Must be able to speak, read and write English fluently</p><p>Must maintain a valid driver’s license from their home country with validity for 12 months from on-site employment date</p><p>Must maintain a valid passport from their home country with validity for 12 months from on-site employment date. Passport must have a minimum of 6 blank pages prior to OCONUS mobilization.&nbsp;</p><p>Must be CAC eligible and able to gain and maintain authorized entry onto US military installations.</p><p>To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential job functions.</p><p>Additional Required Qualifications&nbsp;&nbsp;</p><p><br></p><p>Must be a U.S. Citizen with an active Secret clearance.</p><p>Minimum of one (1) year of demonstrated experience within the last five (5) years in a transportation or personal property office.</p><p>Experience counseling customers on entitlements and processing shipment applications in accordance with DTR Part IV or JTR.</p><p>Experience with personal property shipment processes, HHG/UB coordination, and PPM procedures.</p><p>Ability to perform quality control inspections and evaluate TSP performance.</p><p>Strong verbal and written communication skills with the ability to explain entitlements and procedures clearly.</p><p>Ability to work independently in a fast‑paced environment, manage multiple tasks, and meet strict deadlines.</p><p>Proficiency with office automation tools and ability to maintain accurate records and documentation.</p><p>Ability to learn and apply regulatory guidance and system updates.</p><p>Experience using DPS or similar transportation management systems preferred.</p><p>Supervisory Responsibilities</p><p><br></p><p>This is not a supervisory position.</p><p>&nbsp;Security Responsibilities</p><p><br></p><p>Must possess an active Secret clearance.</p><p>Must comply with all company and DoD information systems security policies and procedures.</p><p>May be responsible for proper classification, handling, and safeguarding of sensitive information.</p><p>Must sign a company non‑disclosure agreement prior to accessing controlled information.</p><p>&nbsp;Certificates, Licenses, and Registrations</p><p><br></p><p>Valid state driver’s license and passport required.</p><p>Training or certification in transportation, personal property, or DPS operations is beneficial but not required.</p><p>&nbsp;Reasoning Ability and Mathematical Skills</p><p><br></p><p>Must be able to analyze problems, collect data, establish facts, and draw valid conclusions.</p><p>Ability to interpret complex requirements and communicate findings clearly.</p><p>Must be able to calculate weights, entitlements, and shipment‑related figures.</p><p>Work Environment and Physical Demands</p><p><br></p><p>Must meet CENTCOM deployment health standards.</p><p>All new hires must process through the CONUS Replacement Center (CRC) at Fort Bliss, TX, and be approved for deployment, including receipt of required PPE.</p><p>Work may involve fast‑paced customer service operations, multiple concurrent tasks, and strict timelines.</p><p>Must be able to lift and/or move up to 50 pounds as required for inspection or shipment verification tasks.</p><p>Work environment may include interaction with customers, TSPs, and various transportation stakeholders.</p><p>Role Characteristics&nbsp;</p><p><br></p><p>Great interpersonal skills.&nbsp;</p><p>Customer service oriented.&nbsp;</p><p>Team player.&nbsp;</p><p>Ability to multi-task.&nbsp;</p><p><strong>Desired Candidate Profile</strong></p><p><br></p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><strong><span>Location:</span></strong>&nbsp;Amman, Jordan</p><br><p><strong>Job Type:</strong>&nbsp;Full-time</p><br><p><strong>Hashtag:</strong>&nbsp;#LI-OS1</p><br><p><strong>About Us</strong>:</p><br><p>For over 45 years, Hikma Pharmaceuticals has been putting better health within reach, every day, by creating high-quality medicines and making them accessible to those who need them. We are helping to shape a healthier world that enriches all our communities, and our global team of 9,500+ empowered employees are central to this mission.</p><br><p>As a trusted and reliable partner of over 800 high-quality generics, specialty and branded pharmaceutical products, we are driven to improve access to medicine. Through our 29 manufacturing plants, 9 R&amp;D centers across the MENA, North America and Europe, our footprint allows us to play a critical role in serving patients.&nbsp;</p><br><p><strong>Description:</strong></p><br><p>We are looking for a talented&nbsp;<strong>Associate Scientist, Analytical Research&nbsp;</strong>to join us. At Hikma you’ll be supported by a culture of progress and belonging where people are encouraged to develop, wellbeing is prioritised and our inclusive approach values contributions from all. We’re seeking candidates who embody our values: Innovative, driven to keep learning; Caring, genuinely compassionate in their work; and Collaborative, eager to solve problems together.</p><br><p>If you want to be part of a team that cares about impact, this is the place for you.</p><br><p><strong>JOB PURPOSE:</strong></p><br><p>To help design and execute research projects while performing various laboratory tests while analysing project information to develop new products and technologies and improve existing ones.</p><br><p><strong>Key Responsibilities:</strong></p><br><p>Description Policies, Processes &amp; Procedures :</p><br><ul><li>Follows all relevant departmental policies, processes, standard operating procedures and instructions so that work is carried out in a controlled and consistent manner Day- to-day operations</li><li>Follows the day-to-day operations related to own job to ensure continuity of work Job Specific Accountabilities</li><li>Implements all analytical research activities including initiation, designs, routine procedures, and reports any faced issues to support product development efficiently.</li><li>Be able to work in the lab all day, handle sensitive instruments, and have a strong understanding of how these instruments function.</li><li>Capable of preparing all types of chemical solutions and handling them safely in the lab.</li><li>Conducts the development activities for basic pharmaceutical formulations including initiation and reporting any faced obstacles to support product development in a timely manner with considerations for scale-up/ tech-transfer.</li><li>Demonstrates excellent oral and written communication skills with ability to present results through written reports, publications and related documentation</li><li>Summarizes and critically evaluates the study results in order to develop and test new hypotheses, execute experiments and author technical reports</li><li>Participates in the development and scale-up processes from bench top to pilot scale in order to assist in technology transfer to commercial plants</li><li>Establishes a knowledge base by actively seeking out technologies and tracking publications in relevant fields to keep Hikma informed of research and industry developments</li><li>Gathers and provides new perspectives, arriving at solutions based on multiples sources of information to evaluate and solve complex technical challenges that arise on both internal and external projects</li><li>Analyses and evaluates test results to make well-reasoned strategic recommendations that inform future R&amp;D decisions at Hikma</li><li>Collaborates and gains commitment with stakeholders internally and externally to achieve project objectives in support of product development and approval Continuous Improvement</li><li>Contributes to the identification of opportunities for continuous improvement of processes and practices taking into account ‘international best practice’, improvement of business processes, cost reduction and productivity improvement Reporting</li><li>Assists in the preparation of timely and accurate reports of Research &amp; Development to meet company and department requirements, policies and standards Safety, Quality &amp; Environment</li><li>Complies with all relevant safety, quality and environmental management policies, procedures and controls to ensure a healthy and safe work environment. Related Assignments</li><li>Performs other related duties or assignments as directed&nbsp;</li></ul><p><strong>Qualifications:</strong></p><br><p>We are looking for candidates whose experience and skills align closely with the qualifications outlined below:</p><br><p><strong>Experience:</strong></p><br><ul><li>1–3 years of relevant experience in pharmaceutical industry in research &amp; development or a laboratory setting.</li></ul><p><strong>Education:</strong></p><br><ul><li>Bachelor’s degree in Chemistry.</li></ul><p><strong>Additional Requirements:</strong></p><br><ul><li>Able to work with&nbsp;oncology/potent products&nbsp;and perform tasks that require physical effort.&nbsp;</li><li>Minimum Experience: 1-3 years of experience in the pharmaceutical industry with a R&amp;D/ AR focus preferred or QC.</li><li>Flexibility to work on the night shift and long night shift.</li></ul><p><strong>Language:</strong></p><br><ul><li>Very good English (written and spoken).</li></ul><p><strong>Required Skills:</strong></p><br><ul><li>Proficiency in MS Office (Word, Excel, PowerPoint).</li><li>Familiarity with SAP (preferred).</li><li>Ability to work independently and manage multiple tasks.</li><li>Strong teamwork and collaboration skills.</li><li>Knowledge of FDA Current Good Manufacturing Practices (cGMP).</li><li>Quick learner with flexibility and adaptability.</li><li>Active listening and strong motivation.</li></ul><p><strong>Learn more about Hikma in Jordan&nbsp;</strong><strong>hikma-jordan-factsheet-aug-2025-en.pdf</strong></p><br> </div>

<p>Our aim is to motivate our customers to shop with us more frequently because they trust us to make their shopping experiences successful and their visits worthwhile; as every customer counts. Drive sales growth and sustained long-term profitability, by establishing and retaining a life-long relationship with existing and new customers. This is achieved by working in partnership with our customers and other functions to:</p><p>Your focus area is our Sm land; making sure the Children are in good hands with you. While their companions go shopping, you supervise our little customers playing and painting. When needed, you will also support the other areas of customer service: in the entrance area, in the exchange, and at the checkout.</p><p>Operate and Support Store activities. Provide a day out for the whole family. Maintain the communications of the shopping tools for any services and campaigns to be up to date. Secure an easy buying process from home to home. Act as a highly efficient, and staffed, sales mechanism. Show home furnishing solutions full of inspiring home furnishing ideas. You re the first one to meet our customers making sure meeting their wishes and needs.</p><p>Create a welcoming and efficient shopping environment by maintaining the availability, cleanliness, and good condition of shopping tools (such as trolleys, shopping bags, pencils, measuring tapes, and other customer equipment), ensuring they are accessible in designated locations, reporting maintenance needs, and contributing to smooth customer flow throughout the store. Support customers throughout their shopping journey by proactively engaging with customers to understand their needs, providing clear guidance on the store layout, products, services, shopping tools, and self-service solutions, while offering personal assistance and directing customers to the appropriate co-workers whenever additional support is required. Promote IKEA products and services by informing customers about available solutions, including delivery, assembly, Click &amp; Collect, IKEA Family, financing options, and other relevant services, enabling them to make informed purchasing decisions and enjoy a seamless shopping experience. Contribute to operational excellence and commercial success by supporting commercial activities and in-store events, ensuring operational readiness, collaborating with relevant functions, identifying opportunities to improve customer touchpoints and operational processes, escalating issues when needed, and acting as an IKEA ambassador through friendly, knowledgeable, and proactive customer interactions that create positive first and lasting impressions</p><h3>Functional / Technical Skills</h3><ul><li>Good understanding of Sm land operational routines, including child registration, safety procedures, and capacity control.</li><li>Knowledge of health, safety, and security procedures to ensure a safe environment for children, families, visitors, and co-workers.</li><li>Ability to follow Sm land guidelines for child supervision, check-in and check-out procedures, and emergency protocols.</li><li>Understanding of entrance operations, including welcoming customers, guiding store flow, and supporting a smooth start to the shopping experience.</li><li>Knowledge of store layout and key store functions to effectively guide customers and answer questions.</li><li>Ability to use basic store systems and registration tools for Sm land check-in and customer support tasks.</li><li>Understanding of IKEA customer service standards and tone of voice when interacting with customers and children.</li><li>Ability to maintain cleanliness, organization, and safety standards in the Sm land play area and entrance zone.</li><li>Knowledge of crowd management and queue handling to ensure an efficient and comfortable customer flow at the entrance.</li><li>Ability to identify and respond quickly to customer needs, safety concerns, or operational issues.</li><li>Understanding of IKEA services and offers to provide basic information and guide customers to the correct department.</li><li>Ability to work according to IKEA operational routines and standard procedures to ensure consistency and efficiency in daily operations.</li></ul><p><strong>Desired Candidate Profile</strong></p><h3>Qualifications</h3><ul><li>Experience working in a customer service or retail environment is preferred.</li><li>Experience interacting with children and families, childcare environments, or play areas is considered an advantage.</li><li>Demonstrated ability to provide friendly, helpful, and customer-focused service.</li><li>Ability to work in a fast-paced retail environment while maintaining a positive and welcoming attitude.</li><li>Experience in handling customer enquiries, guiding visitors, or managing reception/entrance areas is an asset.</li><li>Good communication and interpersonal skills when interacting with customers and co-workers.</li><li>Ability to work collaboratively within a team and support colleagues when needed.</li><li>Basic computer and system literacy to support registrations or operational tasks.</li><li>Strong attention to safety and responsibility, particularly when working with children in Sm land.</li><li>Ability to follow operational routines and procedures while maintaining efficiency and service quality.</li><li>Flexibility to work in different store areas and shifts, supporting the overall customer experience.</li></ul>

<p>Provides direction and leadership to section leads and maintains overall responsibility of OMDAC-SWACA personnel assigned to their site. Responsible for the administration, troubleshooting and maintenance of all equipment and the activities of all personnel assigned to the site. Establishes work schedules, maintains good order and discipline and ensures all personnel are properly trained to perform assigned tasks. Responsible for safe operations at their site and reports to the respective area or country manager. Program: OMDAC-SWACA This position offers company-paid housing and transportation, a completion bonus and tuition reimbursement program! You must satisfy all host country requirements to legally work in the host country to include but not limited to the ability to obtain and maintain a host nation visa and host nation driver s license in order to be qualified for this position. Responsibilities Develops and maintains work and vacation schedules to ensure coverage is available per contractual requirements. Reports all outages and corrective actions per locally defined procedures (such as local Signal Company, RNOSC, Area Manager, Operations Cell, etc.) Develops Work Center Operating Procedures and provides guidance as necessary. Develops and provides required reports Provides direct communication and coordination with associated military counterparts, such as OICs and NCOICs, to facilitate mission support Coordinates equipment and resources when required, to ensure technicians can perform their respective duties Responsible to understand and implement the tools and techniques outlined in the Vectrus Supervisor training guide and ensure work center leads do the same. Ensures Government and Mission Assurance, Safety, and training programs are implemented at their site Enforces company policy and provides mentoring and feedback to personnel. Documents substandard behavior and performance. Recommends personnel actions to include re-contracts, promotions, demotions, and terminations. Coordinates site access for all assigned personnel and official visitors to the site. Must be capable of lifting, pushing, and pulling items weighing up to 50 lbs. Must be capable of wearing Personal Protective Equipment (helmet and plated vest) which can weigh 25 to 40lbs, for extended periods of time. Acts as the primary conduit of information flow between site personnel, customers, and project leadership. Attends and prepares for meetings as required. Working environment will be 80% office environment/indoors, 20% outside. Performs other duties and assignments as required.</p><p>Qualifications Security Clearance: Requires an active Secret Clearance Education / Certifications: One-year related experience may be substituted for one year of education, if degree is required. Bachelor s Degree in Information Technology (IT) or a related field. AXELOS: ITIL: Foundation ( current version ) required Experience: One year of related academic study above the high school level may be substituted for one year of experience up to a maximum of a 4-year bachelor's degree in a Software Engineering or Business Information Systems discipline for three years general experience. Requires a minimum of 3-5 years experience in supervisory or managerial positions in Telecommunications O&amp;M teams. Experience with a customer service-oriented company. Working Environment The work environment will be 95% indoors and 5% outdoors The outdoor work environment may exceed temperatures 100 degrees F. Candidate must be able to physically withstand extreme heat. Physical requirements Must be capable of lifting, pushing, and pulling items weighing up to 50 lbs. Must be capable of wearing Personal Protective Equipment (helmet and plated vest) which can weigh 25 to 40lbs, for extended periods of time.</p><p><strong>Desired Candidate Profile</strong></p><p>Qualifications Security Clearance: Requires an active Secret Clearance Education / Certifications: One-year related experience may be substituted for one year of education, if degree is required. Bachelor s Degree in Information Technology (IT) or a related field. AXELOS: ITIL: Foundation ( current version ) required Experience: One year of related academic study above the high school level may be substituted for one year of experience up to a maximum of a 4-year bachelor's degree in a Software Engineering or Business Information Systems discipline for three years general experience. Requires a minimum of 3-5 years experience in supervisory or managerial positions in Telecommunications O&amp;M teams. Experience with a customer service-oriented company. Working Environment The work environment will be 95% indoors and 5% outdoors The outdoor work environment may exceed temperatures 100 degrees F. Candidate must be able to physically withstand extreme heat. Physical requirements Must be capable of lifting, pushing, and pulling items weighing up to 50 lbs. Must be capable of wearing Personal Protective Equipment (helmet and plated vest) which can weigh 25 to 40lbs, for extended periods of time.</p>

<p>Our aim is to motivate our customers to shop with us more frequently because they trust us to make their shopping experiences successful and their visits worthwhile; as every customer counts. Drive sales growth and sustained long-term profitability, by establishing and retaining a life-long relationship with existing and new customers. This is achieved by working in partnership with our customers and other functions to:</p><p>Your focus area is our Sm land; making sure the Children are in good hands with you. While their companions go shopping, you supervise our little customers playing and painting. When needed, you will also support the other areas of customer service: in the entrance area, in the exchange, and at the checkout.</p><p>Operate and Support Store activities.</p><p>Provide a day out for the whole family.</p><p>Maintain the communications of the shopping tools for any services and campaigns to be up to date.</p><p>Secure an easy buying process from home to home.</p><p>Act as a highly efficient, and staffed, sales mechanism.</p><p>Show home furnishing solutions full of inspiring home furnishing ideas.</p><p>You re the first one to meet our customers making sure meeting their wishes and needs.</p><p>Create a welcoming and efficient shopping environment by maintaining the availability, cleanliness, and good condition of shopping tools (such as trolleys, shopping bags, pencils, measuring tapes, and other customer equipment), ensuring they are accessible in designated locations, reporting maintenance needs, and contributing to smooth customer flow throughout the store.</p><p>Support customers throughout their shopping journey by proactively engaging with customers to understand their needs, providing clear guidance on the store layout, products, services, shopping tools, and self-service solutions, while offering personal assistance and directing customers to the appropriate co-workers whenever additional support is required.</p><p>Promote IKEA products and services by informing customers about available solutions, including delivery, assembly, Click &amp; Collect, IKEA Family, financing options, and other relevant services, enabling them to make informed purchasing decisions and enjoy a seamless shopping experience.</p><p>Contribute to operational excellence and commercial success by supporting commercial activities and in-store events, ensuring operational readiness, collaborating with relevant functions, identifying opportunities to improve customer touchpoints and operational processes, escalating issues when needed, and acting as an IKEA ambassador through friendly, knowledgeable, and proactive customer interactions that create positive first and lasting impressions</p><p><strong>Functional / Technical Skills</strong></p><p>Good understanding of Sm land operational routines, including child registration, safety procedures, and capacity control.</p><p>Knowledge of health, safety, and security procedures to ensure a safe environment for children, families, visitors, and co-workers.</p><p>Ability to follow Sm land guidelines for child supervision, check-in and check-out procedures, and emergency protocols.</p><p>Understanding of entrance operations, including welcoming customers, guiding store flow, and supporting a smooth start to the shopping experience.</p><p>Knowledge of store layout and key store functions to effectively guide customers and answer questions.</p><p>Ability to use basic store systems and registration tools for Sm land check-in and customer support tasks.</p><p>Understanding of IKEA customer service standards and tone of voice when interacting with customers and children.</p><p>Ability to maintain cleanliness, organization, and safety standards in the Sm land play area and entrance zone.</p><p>Knowledge of crowd management and queue handling to ensure an efficient and comfortable customer flow at the entrance.</p><p>Ability to identify and respond quickly to customer needs, safety concerns, or operational issues.</p><p>Understanding of IKEA services and offers to provide basic information and guide customers to the correct department.</p><p>Ability to work according to IKEA operational routines and standard procedures to ensure consistency and efficiency in daily operations.</p><p><strong>Desired Candidate Profile</strong></p>Experience working in a customer service or retail environment is preferred. Experience interacting with children and families, childcare environments, or play areas is considered an advantage. Demonstrated ability to provide friendly, helpful, and customer-focused service. Ability to work in a fast-paced retail environment while maintaining a positive and welcoming attitude. Experience in handling customer enquiries, guiding visitors, or managing reception/entrance areas is an asset. Good communication and interpersonal skills when interacting with customers and co-workers. Ability to work collaboratively within a team and support colleagues when needed. Basic computer and system literacy to support registrations or operational tasks. Strong attention to safety and responsibility, particularly when working with children in Sm land. Ability to follow operational routines and procedures while maintaining efficiency and service quality. Flexibility to work in different store areas and shifts, supporting the overall customer experience.

<p>Our aim is to motivate our customers to shop with us more frequently because they trust us to make their shopping experiences successful and their visits worthwhile; as every customer counts. Drive sales growth and sustained long-term profitability, by establishing and retaining a life-long relationship with existing and new customers. This is achieved by working in partnership with our customers and other functions to: Your focus area is our Sm land; making sure the Children are in good hands with you. While their companions go shopping, you supervise our little customers playing and painting. When needed, you will also support the other areas of customer service: in the entrance area, in the exchange, and at the checkout.</p><p>Operate and Support Store activities. Provide a day out for the whole family. Maintain the communications of the shopping tools for any services and campaigns to be up to date. Secure an easy buying process from home to home. Act as a highly efficient, and staffed, sales mechanism. Show home furnishing solutions full of inspiring home furnishing ideas. You re the first one to meet our customers making sure meeting their wishes and needs.</p><p>Create a welcoming and efficient shopping environment by maintaining the availability, cleanliness, and good condition of shopping tools (such as trolleys, shopping bags, pencils, measuring tapes, and other customer equipment), ensuring they are accessible in designated locations, reporting maintenance needs, and contributing to smooth customer flow throughout the store. Support customers throughout their shopping journey by proactively engaging with customers to understand their needs, providing clear guidance on the store layout, products, services, shopping tools, and self-service solutions, while offering personal assistance and directing customers to the appropriate co-workers whenever additional support is required. Promote IKEA products and services by informing customers about available solutions, including delivery, assembly, Click &amp; Collect, IKEA Family, financing options, and other relevant services, enabling them to make informed purchasing decisions and enjoy a seamless shopping experience. Contribute to operational excellence and commercial success by supporting commercial activities and in-store events, ensuring operational readiness, collaborating with relevant functions, identifying opportunities to improve customer touchpoints and operational processes, escalating issues when needed, and acting as an IKEA ambassador through friendly, knowledgeable, and proactive customer interactions that create positive first and lasting impressions</p><p><strong>Desired Candidate Profile</strong></p><h2>Functional / Technical Skills</h2><ul><li>Good understanding of Sm land operational routines, including child registration, safety procedures, and capacity control.</li><li>Knowledge of health, safety, and security procedures to ensure a safe environment for children, families, visitors, and co-workers.</li><li>Ability to follow Sm land guidelines for child supervision, check-in and check-out procedures, and emergency protocols.</li><li>Understanding of entrance operations, including welcoming customers, guiding store flow, and supporting a smooth start to the shopping experience.</li><li>Knowledge of store layout and key store functions to effectively guide customers and answer questions.</li><li>Ability to use basic store systems and registration tools for Sm land check-in and customer support tasks.</li><li>Understanding of IKEA customer service standards and tone of voice when interacting with customers and children.</li><li>Ability to maintain cleanliness, organization, and safety standards in the Sm land play area and entrance zone.</li><li>Knowledge of crowd management and queue handling to ensure an efficient and comfortable customer flow at the entrance.</li><li>Ability to identify and respond quickly to customer needs, safety concerns, or operational issues.</li><li>Understanding of IKEA services and offers to provide basic information and guide customers to the correct department.</li><li>Ability to work according to IKEA operational routines and standard procedures to ensure consistency and efficiency in daily operations.</li></ul><h2>Qualifications</h2><ul><li>Experience working in a customer service or retail environment is preferred.</li><li>Experience interacting with children and families, childcare environments, or play areas is considered an advantage.</li><li>Demonstrated ability to provide friendly, helpful, and customer-focused service.</li><li>Ability to work in a fast-paced retail environment while maintaining a positive and welcoming attitude.</li><li>Experience in handling customer enquiries, guiding visitors, or managing reception/entrance areas is an asset.</li><li>Good communication and interpersonal skills when interacting with customers and co-workers.</li><li>Ability to work collaboratively within a team and support colleagues when needed.</li><li>Basic computer and system literacy to support registrations or operational tasks.</li><li>Strong attention to safety and responsibility, particularly when working with children in Sm land.</li><li>Ability to follow operational routines and procedures while maintaining efficiency and service quality.</li><li>Flexibility to work in different store areas and shifts, supporting the overall customer experience.</li></ul>

<p>Our aim is to motivate our customers to shop with us more frequently because they trust us to make their shopping experiences successful and their visits worthwhile; as every customer counts. Drive sales growth and sustained long-term profitability, by establishing and retaining a life-long relationship with existing and new customers. This is achieved by working in partnership with our customers and other functions to:</p><p>Your focus area is our Sm land; making sure the Children are in good hands with you. While their companions go shopping, you supervise our little customers playing and painting. When needed, you will also support the other areas of customer service: in the entrance area, in the exchange, and at the checkout.</p><p>Operate and Support Store activities. Provide a day out for the whole family. Maintain the communications of the shopping tools for any services and campaigns to be up to date. Secure an easy buying process from home to home. Act as a highly efficient, and staffed, sales mechanism. Show home furnishing solutions full of inspiring home furnishing ideas. You re the first one to meet our customers making sure meeting their wishes and needs.</p><p>Create a welcoming and efficient shopping environment by maintaining the availability, cleanliness, and good condition of shopping tools (such as trolleys, shopping bags, pencils, measuring tapes, and other customer equipment), ensuring they are accessible in designated locations, reporting maintenance needs, and contributing to smooth customer flow throughout the store. Support customers throughout their shopping journey by proactively engaging with customers to understand their needs, providing clear guidance on the store layout, products, services, shopping tools, and self-service solutions, while offering personal assistance and directing customers to the appropriate co-workers whenever additional support is required. Promote IKEA products and services by informing customers about available solutions, including delivery, assembly, Click &amp; Collect, IKEA Family, financing options, and other relevant services, enabling them to make informed purchasing decisions and enjoy a seamless shopping experience. Contribute to operational excellence and commercial success by supporting commercial activities and in-store events, ensuring operational readiness, collaborating with relevant functions, identifying opportunities to improve customer touchpoints and operational processes, escalating issues when needed, and acting as an IKEA ambassador through friendly, knowledgeable, and proactive customer interactions that create positive first and lasting impressions</p><p><strong>Functional / Technical Skills</strong></p><ul><li>Good understanding of Sm land operational routines, including child registration, safety procedures, and capacity control.</li><li>Knowledge of health, safety, and security procedures to ensure a safe environment for children, families, visitors, and co-workers.</li><li>Ability to follow Sm land guidelines for child supervision, check-in and check-out procedures, and emergency protocols.</li><li>Understanding of entrance operations, including welcoming customers, guiding store flow, and supporting a smooth start to the shopping experience.</li><li>Knowledge of store layout and key store functions to effectively guide customers and answer questions.</li><li>Ability to use basic store systems and registration tools for Sm land check-in and customer support tasks.</li><li>Understanding of IKEA customer service standards and tone of voice when interacting with customers and children.</li><li>Ability to maintain cleanliness, organization, and safety standards in the Sm land play area and entrance zone.</li><li>Knowledge of crowd management and queue handling to ensure an efficient and comfortable customer flow at the entrance.</li><li>Ability to identify and respond quickly to customer needs, safety concerns, or operational issues.</li><li>Understanding of IKEA services and offers to provide basic information and guide customers to the correct department.</li><li>Ability to work according to IKEA operational routines and standard procedures to ensure consistency and efficiency in daily operations.</li></ul><p><strong>Desired Candidate Profile</strong></p><p>Experience working in a customer service or retail environment is preferred. Experience interacting with children and families, childcare environments, or play areas is considered an advantage. Demonstrated ability to provide friendly, helpful, and customer-focused service. Ability to work in a fast-paced retail environment while maintaining a positive and welcoming attitude. Experience in handling customer enquiries, guiding visitors, or managing reception/entrance areas is an asset. Good communication and interpersonal skills when interacting with customers and co-workers. Ability to work collaboratively within a team and support colleagues when needed. Basic computer and system literacy to support registrations or operational tasks. Strong attention to safety and responsibility, particularly when working with children in Sm land. Ability to follow operational routines and procedures while maintaining efficiency and service quality. Flexibility to work in different store areas and shifts, supporting the overall customer experience.</p>

<p>Our aim is to motivate our customers to shop with us more frequently because they trust us to make their shopping experiences successful and their visits worthwhile; as every customer counts. Drive sales growth and sustained long-term profitability, by establishing and retaining a life-long relationship with existing and new customers. This is achieved by working in partnership with our customers and other functions to:</p><p>Your focus area is our Sm land; making sure the Children are in good hands with you. While their companions go shopping, you supervise our little customers playing and painting. When needed, you will also support the other areas of customer service: in the entrance area, in the exchange, and at the checkout.</p><p>Operate and Support Store activities.</p><p>Provide a day out for the whole family.</p><p>Maintain the communications of the shopping tools for any services and campaigns to be up to date.</p><p>Secure an easy buying process from home to home.</p><p>Act as a highly efficient, and staffed, sales mechanism.</p><p>Show home furnishing solutions full of inspiring home furnishing ideas.</p><p>You re the first one to meet our customers making sure meeting their wishes and needs.</p><p>Create a welcoming and efficient shopping environment by maintaining the availability, cleanliness, and good condition of shopping tools (such as trolleys, shopping bags, pencils, measuring tapes, and other customer equipment), ensuring they are accessible in designated locations, reporting maintenance needs, and contributing to smooth customer flow throughout the store.</p><p>Support customers throughout their shopping journey by proactively engaging with customers to understand their needs, providing clear guidance on the store layout, products, services, shopping tools, and self-service solutions, while offering personal assistance and directing customers to the appropriate co-workers whenever additional support is required.</p><p>Promote IKEA products and services by informing customers about available solutions, including delivery, assembly, Click &amp; Collect, IKEA Family, financing options, and other relevant services, enabling them to make informed purchasing decisions and enjoy a seamless shopping experience.</p><p>Contribute to operational excellence and commercial success by supporting commercial activities and in-store events, ensuring operational readiness, collaborating with relevant functions, identifying opportunities to improve customer touchpoints and operational processes, escalating issues when needed, and acting as an IKEA ambassador through friendly, knowledgeable, and proactive customer interactions that create positive first and lasting impressions</p><p><strong>Functional / Technical Skills</strong></p><p>Good understanding of Sm land operational routines, including child registration, safety procedures, and capacity control.</p><p>Knowledge of health, safety, and security procedures to ensure a safe environment for children, families, visitors, and co-workers.</p><p>Ability to follow Sm land guidelines for child supervision, check-in and check-out procedures, and emergency protocols.</p><p>Understanding of entrance operations, including welcoming customers, guiding store flow, and supporting a smooth start to the shopping experience.</p><p>Knowledge of store layout and key store functions to effectively guide customers and answer questions.</p><p>Ability to use basic store systems and registration tools for Sm land check-in and customer support tasks.</p><p>Understanding of IKEA customer service standards and tone of voice when interacting with customers and children.</p><p>Ability to maintain cleanliness, organization, and safety standards in the Sm land play area and entrance zone.</p><p>Knowledge of crowd management and queue handling to ensure an efficient and comfortable customer flow at the entrance.</p><p>Ability to identify and respond quickly to customer needs, safety concerns, or operational issues.</p><p>Understanding of IKEA services and offers to provide basic information and guide customers to the correct department.</p><p>Ability to work according to IKEA operational routines and standard procedures to ensure consistency and efficiency in daily operations.</p><p><strong>Desired Candidate Profile</strong></p><p>Experience working in a customer service or retail environment is preferred. Experience interacting with children and families, childcare environments, or play areas is considered an advantage. Demonstrated ability to provide friendly, helpful, and customer-focused service. Ability to work in a fast-paced retail environment while maintaining a positive and welcoming attitude. Experience in handling customer enquiries, guiding visitors, or managing reception/entrance areas is an asset. Good communication and interpersonal skills when interacting with customers and co-workers. Ability to work collaboratively within a team and support colleagues when needed. Basic computer and system literacy to support registrations or operational tasks. Strong attention to safety and responsibility, particularly when working with children in Sm land. Ability to follow operational routines and procedures while maintaining efficiency and service quality. Flexibility to work in different store areas and shifts, supporting the overall customer experience.</p>

<p>Our aim is to motivate our customers to shop with us more frequently because they trust us to make their shopping experiences successful and their visits worthwhile; as every customer counts. Drive sales growth and sustained long-term profitability, by establishing and retaining a life-long relationship with existing and new customers. This is achieved by working in partnership with our customers and other functions to: Your focus area is our Sm land; making sure the Children are in good hands with you. While their companions go shopping, you supervise our little customers playing and painting. When needed, you will also support the other areas of customer service: in the entrance area, in the exchange, and at the checkout. Operate and Support Store activities. Provide a day out for the whole family. Maintain the communications of the shopping tools for any services and campaigns to be up to date. Secure an easy buying process from home to home. Act as a highly efficient, and staffed, sales mechanism. Show home furnishing solutions full of inspiring home furnishing ideas. You re the first one to meet our customers making sure meeting their wishes and needs. Create a welcoming and efficient shopping environment by maintaining the availability, cleanliness, and good condition of shopping tools (such as trolleys, shopping bags, pencils, measuring tapes, and other customer equipment), ensuring they are accessible in designated locations, reporting maintenance needs, and contributing to smooth customer flow throughout the store. Support customers throughout their shopping journey by proactively engaging with customers to understand their needs, providing clear guidance on the store layout, products, services, shopping tools, and self-service solutions, while offering personal assistance and directing customers to the appropriate co-workers whenever additional support is required. Promote IKEA products and services by informing customers about available solutions, including delivery, assembly, Click &amp; Collect, IKEA Family, financing options, and other relevant services, enabling them to make informed purchasing decisions and enjoy a seamless shopping experience. Contribute to operational excellence and commercial success by supporting commercial activities and in-store events, ensuring operational readiness, collaborating with relevant functions, identifying opportunities to improve customer touchpoints and operational processes, escalating issues when needed, and acting as an IKEA ambassador through friendly, knowledgeable, and proactive customer interactions that create positive first and lasting impressions</p><p><strong>Desired Candidate Profile</strong></p><h2>Functional / Technical Skills</h2><ul><li>Good understanding of Sm land operational routines, including child registration, safety procedures, and capacity control.</li><li>Knowledge of health, safety, and security procedures to ensure a safe environment for children, families, visitors, and co-workers.</li><li>Ability to follow Sm land guidelines for child supervision, check-in and check-out procedures, and emergency protocols.</li><li>Understanding of entrance operations, including welcoming customers, guiding store flow, and supporting a smooth start to the shopping experience.</li><li>Knowledge of store layout and key store functions to effectively guide customers and answer questions.</li><li>Ability to use basic store systems and registration tools for Sm land check-in and customer support tasks.</li><li>Understanding of IKEA customer service standards and tone of voice when interacting with customers and children.</li><li>Ability to maintain cleanliness, organization, and safety standards in the Sm land play area and entrance zone.</li><li>Knowledge of crowd management and queue handling to ensure an efficient and comfortable customer flow at the entrance.</li><li>Ability to identify and respond quickly to customer needs, safety concerns, or operational issues.</li><li>Understanding of IKEA services and offers to provide basic information and guide customers to the correct department.</li><li>Ability to work according to IKEA operational routines and standard procedures to ensure consistency and efficiency in daily operations.</li></ul><h2>Qualifications</h2><ul><li>Experience working in a customer service or retail environment is preferred.</li><li>Experience interacting with children and families, childcare environments, or play areas is considered an advantage.</li><li>Demonstrated ability to provide friendly, helpful, and customer-focused service.</li><li>Ability to work in a fast-paced retail environment while maintaining a positive and welcoming attitude.</li><li>Experience in handling customer enquiries, guiding visitors, or managing reception/entrance areas is an asset.</li><li>Good communication and interpersonal skills when interacting with customers and co-workers.</li><li>Ability to work collaboratively within a team and support colleagues when needed.</li><li>Basic computer and system literacy to support registrations or operational tasks.</li><li>Strong attention to safety and responsibility, particularly when working with children in Sm land.</li><li>Ability to follow operational routines and procedures while maintaining efficiency and service quality.</li><li>Flexibility to work in different store areas and shifts, supporting the overall customer experience.</li></ul>

<p><b><br></b></p><p><b>POSITION DESCRIPTION </b>The Proposal Writing &amp; Business Development Manager leads Amideast Jordan s efforts to expand its donor and client portfolio by identifying funding opportunities, building strategic partnerships, and advancing new business in alignment with the organization s strategic priorities. The role works closely with the Country Director, headquarters, technical teams in the Jordan office as well as regionally, and external partners to strengthen Amideast s market positioning and pursue new opportunities. The incumbent manages the business development process from opportunity identification through proposal submission by researching donor priorities and client needs, pursuing and meeting with new potential clients, assessing Amideast s service portfolio, and working with technical and operational teams to design responsive, feasible solutions. The role prepares competitive technical and cost proposals, ensures compliance with Amideast s internal processes, secures required approvals, meets submission deadlines, and maintains relationships with current and prospective donors and clients to support sustainable organizational growth.</p><p>RESPONSIBILITIES Business Development &amp; Partnerships • Coordinate the development and implementation of business development plans in collaboration with the Country Director • Conduct market research and monitor relevant trends to identify potential opportunities and help determine which ones to pursue • Maintain relationships with donors, local and international government entities, UN agencies, NGOs, private sector organizations, and implementing partners • Maintain an updated pipeline of opportunities and support the development of partnerships that contribute to organizational priorities Proposal Development, Writing &amp; Knowledge Sharing • Manage the development of proposals, concept notes, expressions of interest, and related documents from initial review through final submission • Coordinate technical, operational, and financial inputs with subject matter experts, program teams, Finance, Operations, and headquarters teams to develop clear, responsive, and feasible solutions aligned with Amideast s expertise and client needs • Ensure proposals meet submission requirements through effective review processes, quality checks, internal approvals, and adherence to Amideast procedures • Develop and maintain proposal tools, templates, and guidance materials, and provide staff with support and best practices to strengthen proposal writing and business development capacity Organizational Contribution • Contribute to organizational discussions related to growth, funding priorities, and strategic initiatives • Undertake additional responsibilities as assigned by the Country Director</p><p>WORK ENVIRONMENT The incumbent in this position will work in a professional office environment and will utilize the following equipment when working from the corporate office or remote home office (either on a full time, temporary, or hybrid basis). • Computer (laptop) • Printer/Photocopier/Scanner/Fax • Telephone Up to 70% business travel inside Jordan may be needed to support the Programs. The physical demands and work environment that have been described is representative of those an employee encounters while performing the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This position description is an overview of the major functions and requirements of this position. This document is not intended to be an exhaustive list encompassing every duty and requirement of the position; the Employee s Manager may assign other duties as related or as otherwise deemed appropriate and necessary within the general scope, without the need for additional compensation.&nbsp;</p><p><strong>Desired Candidate Profile</strong></p><ul><li>Bachelor's degree in International Development, Education, International Relations, Business Administration, Communications, or a related field</li><li>Minimum of 7 years of professional experience in the international development sector, with exposure to areas such as education, academic testing, workforce development, and youth programming</li><li>At least 3 years of experience in business development, including identifying funding opportunities, developing partnerships, and supporting organizational growth</li><li>Minimum of 6 years of experience in proposal development, including preparing successful technical and cost proposals for U.S. Government agencies, foundations, corporations, and bilateral or multilateral donors (e.g., EU, World Bank, UN agencies)</li><li>Strong knowledge of donor procurement processes, compliance requirements, and funding mechanisms</li><li>Understanding of monitoring, evaluation, accountability, and learning (MEAL) principles and their application in program design</li><li>Familiarity with Amideast's technical areas, including education, workforce development, STEM, and youth programming</li><li>Ability to conduct donor and market research and translate findings into effective proposal strategies</li><li>Demonstrated ability to develop competitive proposals and respond to complex donor solicitations, including RFPs, RFAs, and EOIs</li><li>Ability to develop proposals and pitches for private sector companies</li><li>Excellent English writing, editing, and communication skills, with the ability to develop clear, persuasive, and technically strong proposal content</li><li>Fluency in English required; proficiency in Arabic highly desirable</li><li>Ability to build and maintain effective relationships with donors, NGOs, government entities, and private sector partners</li><li>Strong organizational and coordination skills with the ability to manage multiple priorities, deadlines, and complex proposal processes involving technical, finance, operations, and senior leadership teams</li><li>Ability to work effectively under pressure while maintaining quality and attention to detail</li></ul>

<p>The Senior DevOps Engineer executes and refines the DevOps strategy and is instrumental in implementing automation and integration across IT Operations, Application Delivery, Development, and Data Warehousing, ensuring alignment with the organization's DevOps methodology. As a senior member of the team, the role also sets technical standards and mentors junior engineers.</p><p><b>Main Activities and Responsibilities:</b></p><ul><li>Design, implement, and maintain scalable CI/CD pipelines using GitHub Actions, following GitOps methodology with ArgoCD to enable reliable and automated Kubernetes deployments.</li><li>Automate infrastructure provisioning and configuration using Terraform, CloudFormation, and Ansible.</li><li>Manage and optimize AWS infrastructure including networking, IAM, EC2, EKS, RDS, MSK, ElastiCache, and Route53, with a strong focus on automation, security, and cost optimization.</li><li>Deploy and operate Kubernetes (Amazon EKS) workloads using Helm, Kustomize, and Karpenter, ensuring consistent configuration and efficient cluster autoscaling across environments.</li><li>Implement and maintain monitoring, logging, and alerting solutions using Prometheus, Grafana, Zabbix, Graylog, and JSM/OpsGenie.</li><li>Support and maintain database and data platform infrastructure (MySQL, PostgreSQL, MongoDB, Redshift), ensuring high availability, performance, monitoring, backup, and disaster recovery.</li><li>Manage edge and application security using Cloudflare and enforce secrets management and IAM governance across environments.</li><li>Investigate production incidents, perform root cause analysis, implement preventive actions, and participate in the on-call escalation rotation to drive continuous service reliability improvements.</li><li>Collaborate with other departments and engineering teams to improve processes, automation, and operational excellence.</li><li>Maintain technical documentation and define and review technical standards for infrastructure and automation.</li><li>Maintain technical documentation and automate operational processes such as backup and disaster recovery.</li></ul><p>Required Skills &amp; Experience:</p><ul><li>5+ years of experience in DevOps, AWS Cloud Engineering, or similar roles.</li><li>Strong experience with CI/CD pipeline design and automation using GitHub Actions, ArgoCD, and GitOps workflows.</li><li>Hands-on experience with AWS services including VPC, IAM, EC2, EKS, RDS, MSK, ElastiCache, and Route53.</li><li>Proficiency with Infrastructure as Code tools such as Terraform, CloudFormation, or Ansible.</li><li>Experience managing and operating Kubernetes clusters (preferably EKS), deploying applications with Helm or Kustomize, and configuring cluster autoscaling with Karpenter.</li><li>Strong understanding of containerization with Docker.</li><li>Proficiency scripting in Bash and/or Python for automation.</li><li>Experience implementing monitoring, logging, and alerting solutions using Prometheus, Grafana, Zabbix, Graylog, or similar platforms.</li><li><br></li><li><br></li></ul><p><strong>Desired Candidate Profile</strong></p><p><b><br></b></p><p><b>Purpose of Role/Summary:</b> The Senior DevOps Engineer executes and refines the DevOps strategy and is instrumental in implementing automation and integration across IT Operations, Application Delivery, Development, and Data Warehousing, ensuring alignment with the organization's DevOps methodology. As a senior member of the team, the role also sets technical standards and mentors junior engineers.</p><p>Main Activities and Responsibilities:</p><ul><li>Design, implement, and maintain scalable CI/CD pipelines using GitHub Actions, following GitOps methodology with ArgoCD to enable reliable and automated Kubernetes deployments.</li><li>Automate infrastructure provisioning and configuration using Terraform, CloudFormation, and Ansible.</li><li>Manage and optimize AWS infrastructure including networking, IAM, EC2, EKS, RDS, MSK, ElastiCache, and Route53, with a strong focus on automation, security, and cost optimization.</li><li>Deploy and operate Kubernetes (Amazon EKS) workloads using Helm, Kustomize, and Karpenter, ensuring consistent configuration and efficient cluster autoscaling across environments.</li><li>Implement and maintain monitoring, logging, and alerting solutions using Prometheus, Grafana, Zabbix, Graylog, and JSM/OpsGenie.</li><li>Support and maintain database and data platform infrastructure (MySQL, PostgreSQL, MongoDB, Redshift), ensuring high availability, performance, monitoring, backup, and disaster recovery.</li><li>Manage edge and application security using Cloudflare and enforce secrets management and IAM governance across environments.</li><li>Investigate production incidents, perform root cause analysis, implement preventive actions, and participate in the on-call escalation rotation to drive continuous service reliability improvements.</li><li>Collaborate with other departments and engineering teams to improve processes, automation, and operational excellence.</li><li>Maintain technical documentation and define and review technical standards for infrastructure and automation.</li><li>Maintain technical documentation and automate operational processes such as backup and disaster recovery.</li></ul><p>Required Skills &amp; Experience:</p><ul><li>5+ years of experience in DevOps, AWS Cloud Engineering, or similar roles.</li><li>Strong experience with CI/CD pipeline design and automation using GitHub Actions, ArgoCD, and GitOps workflows.</li><li>Hands-on experience with AWS services including VPC, IAM, EC2, EKS, RDS, MSK, ElastiCache, and Route53.</li><li>Proficiency with Infrastructure as Code tools such as Terraform, CloudFormation, or Ansible.</li><li>Experience managing and operating Kubernetes clusters (preferably EKS), deploying applications with Helm or Kustomize, and configuring cluster autoscaling with Karpenter.</li><li>Strong understanding of containerization with Docker.</li><li>Proficiency scripting in Bash and/or Python for automation.</li><li>Experience implementing monitoring, logging, and alerting solutions using Prometheus, Grafana, Zabbix, Graylog, or similar platforms.</li><li>Solid understanding of Linux and networking concepts.</li><li>Familiarity with Windows Server a plus.</li><li>Experience with incident management, troubleshooting production systems, and root cause analysis.</li><li>Experience with databases and data platforms such as PostgreSQL, MySQL, MongoDB, and Redshift.</li><li>Clear written communication and experience working in distributed teams</li></ul>