Packing & Packaging Technician Jobs in Jordan
557 Jobs Found
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<span><u><span><span>About the Job</span></span></u></span><p><span><span>As a </span></span><b><span><span>Senior Software Engineer (Node.js)</span></span></b><span><span> at Aspire, you will design, develop, and maintain scalable, high-performance backend applications and APIs that power our products and services. You will play a key role in building cloud-native applications, designing microservices, and delivering secure, reliable, and maintainable software solutions. Working closely with Product, QA, DevOps, and Engineering teams, you will contribute to the entire software development lifecycle while mentoring junior engineers and driving engineering best practices.</span></span></p><br><u><span><span>What you'll do</span></span></u><ul><li><p><span><span>Design, develop, and maintain scalable backend applications using Node.js and JavaScript/TypeScript.</span></span></p><br></li><li><p><span><span>Build and maintain RESTful APIs and microservices to support business and product requirements.</span></span></p><br></li><li><p><span><span>Develop secure, high-performance, and maintainable backend services following engineering best practices.</span></span></p><br></li><li><p><span><span>Design and optimize SQL and NoSQL database schemas and queries to ensure performance and scalability.</span></span></p><br></li><li><p><span><span>Integrate backend services with third-party APIs, cloud services, and external systems.</span></span></p><br></li><li><p><span><span>Participate in system architecture discussions, technical design, code reviews, and solution planning.</span></span></p><br></li><li><p><span><span>Troubleshoot and resolve production issues while ensuring high system availability and reliability.</span></span></p><br></li><li><p><span><span>Develop unit, integration, and end-to-end tests to maintain high code quality.</span></span></p><br></li><li><p><span><span>Continuously improve application performance, scalability, security, and maintainability.</span></span></p><br></li><li><p><span><span>Collaborate with Product Managers, QA Engineers, DevOps Engineers, and cross-functional teams throughout the software development lifecycle.</span></span></p><br></li><li><p><span><span>Mentor junior engineers through code reviews, technical guidance, and knowledge sharing.</span></span></p><br></li><li><p><span><span>Prepare and maintain technical documentation for applications, APIs, and architectural designs.</span></span></p><br></li></ul><u><span><span>What you'll need</span></span></u><ul><li><p><span><span>Bachelor's Degree in Computer Science, Software Engineering, Information Technology, or a related field.</span></span></p><br></li><li><p><span><span>Minimum of 5 years of professional software development experience, including at least 3 years of hands-on experience with Node.js.</span></span></p><br></li><li><p><span><span>Strong proficiency in JavaScript (ES6+) and TypeScript.</span></span></p><br></li><li><p><span><span>Experience building scalable RESTful APIs and microservices.</span></span></p><br></li><li><p><span><span>Strong understanding of asynchronous programming, event-driven architecture, and Node.js internals.</span></span></p><br></li><li><p><span><span>Experience with Node.js frameworks such as Express.js, NestJS, or similar.</span></span></p><br></li><li><p><span><span>Strong knowledge of SQL and/or NoSQL databases such as PostgreSQL, MySQL, MongoDB, or Redis.</span></span></p><br></li><li><p><span><span>Experience working with Docker and containerized applications.</span></span></p><br></li><li><p><span><span>Experience using Git and modern CI/CD pipelines.</span></span></p><br></li><li><p><span><span>Strong understanding of software design principles, clean architecture, and design patterns.</span></span></p><br></li><li><p><span><span>Excellent analytical, problem-solving, and communication skills.</span></span></p><br></li><li><p><span><span>Experience working with cloud platforms such as AWS, Azure, or Google Cloud Platform is an advantage.</span></span></p><br></li><li><p><span><span>Knowledge of Kubernetes, messaging systems (Kafka/RabbitMQ), and secure application development is a plus.</span></span></p><br></li></ul><u><span><span>Why Aspire</span></span></u><p><span><span>In addition to a competitive long-term total compensation package with salary and performance-based bonus, we have a reward philosophy that goes beyond compensation.</span></span></p><br><ul><li><p><span><span>Be part of a remote-first organization where flexibility is embraced.</span></span></p><br></li><li><p><span><span>Work and learn alongside talented engineers and technology leaders.</span></span></p><br></li><li><p><span><span>Explore opportunities to learn and grow through technical and non-technical training programs.</span></span></p><br></li><li><p><span><span>Gain global exposure by working on products with international teams and clients.</span></span></p><br></li><li><p><span><span>Enjoy our nursery reimbursement benefit.</span></span></p><br></li><li><p><span><span>Attend virtual and in-person international technology conferences to expand your knowledge and network.</span></span></p><br></li></ul><br> </div>
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<p><strong>JOB DESCRIPTION</strong></p>
<p><strong>Legal and Contractual Affairs Specialist</strong></p>
<p > </p>
<p><strong>Job Title: </strong>Legal and Contractual Affairs Specialist</p>
<p><strong>Report to</strong>: MCPMU Director (technical direction); WGA Human Resources and Administrative Manager (administrative and contractual)</p>
<p><strong>Program</strong>: Jordan Water Governance Activity (WGA)</p>
<p><strong>Location</strong>: Management Contract Performance Management Unit (MCPMU)</p>
<p > Water Authority of Jordan (WAJ) - Amman, Jordan.</p>
<p><strong>Position type</strong>: Full-Time Local Professional</p>
<p><strong>Duration</strong>: Fixed-term through December 31, 2026</p>
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<p><strong>BACKGROUND </strong></p>
<p>The Water Governance Activity (WGA) program is a multi-year project funded by USG, which aims to support the GOJ in achieving measurable improvements and greater sustainability of the water sector by providing technical assistance to strengthen strategic planning, financial sustainability, policy development, data-driven decision-making, and capacity-building efforts to enhance utility performance. In addition, to increase accountable, sustainable water sector management and governance by supporting and strengthening the National Conveyor Project's Project Management Unit, strategic planning, financial management, policy development and implementation, and capacity-building efforts. </p>
<p>The Water Authority of Jordan (WAJ) has entered into a Management Contract (MC) for the Yarmouk Water Company (YWC) to improve the efficiency, performance, and sustainability of water and wastewater services in the Yarmouk service area. The Management Contract Performance Management Unit (MCPMU) is established to act as WAJ’s institutional mechanism to safeguard public interests, ensure accountability of the Management Contractor, and support successful implementation of the Management Contract throughout its duration.</p>
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<p><strong>JOB SUMMARY</strong></p>
<p>The Legal and Contractual Affairs Specialist serves as the MCPMU’s in-house legal and contractual resource for the Management Contract for the Yarmouk Water Company (YWC). The position supports WAJ in safeguarding its legal and contractual interests by reviewing the Management Contractor’s deliverables and submissions, monitoring compliance with the Management Contract, Assignment Agreement, Articles of Association, and related legal documents, advising the MCPMU Director and WAJ leadership on contract interpretation, compliance, and governance matters, and supporting the management of claims, disputes, and contractual remedies. The Specialist works under the day-to-day technical direction of the MCPMU Director as an embedded member of the MCPMU, with administrative and contractual reporting to the WGA project.</p>
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<p><strong>DUTIES AND RESPONSIBILITIES:</strong></p>
<p>The incumbent’s main responsibilities include, but are not limited to:</p>
<ul>
<li>Review the Management Contractor’s deliverables from a legal and contractual perspective.</li>
<li>Conduct an initial comprehensive legal review of the Management Contract, Assignment Agreement, Articles of Association, and related legal documents, and establish a compliance monitoring checklist for use by the MCPMU.</li>
<li>Identify legal and contractual risks, develop and maintain a legal and contractual risk register, and recommend appropriate mitigation measures.</li>
<li>Prepare periodic progress reports on legal and contractual matters, and an end-of-service report summarizing the status of outstanding issues and recommendations for follow-up by the MCPMU and WAJ.</li>
<li>Monitor compliance with the Management Contract, Assignment Agreement, Articles of Association, and related legal documents.</li>
<li>Provide legal advice to the MCPMU and WAJ on contract interpretation, compliance, and governance matters.</li>
<li>Review contractual correspondence, notices, claims, variations, and legal submissions related to the Management Contract.</li>
<li>Support the assessment of non-compliance events, disputes, and available contractual remedies.</li>
<li>Prepare legal opinions, reports, and recommendations for the MCPMU Director and WAJ leadership.</li>
<li>Support negotiations and dispute resolution processes related to the Management Contract.</li>
<li>Liaise with external legal counsel and relevant stakeholders, as required.</li>
<li>Assist the PPP Unit in the legal preparation, structuring, and procurement of PPP projects, as requested.</li>
<li>Ensure that all monitoring activities comply with applicable laws, regulations, and contractual obligations.</li>
<li>Perform other legal and contractual tasks as assigned by the MCPMU Director and WGA direct supervisor.</li>
</ul>
<p><strong>KNOWLEDGE, SKILLS, AND ABILITIES</strong></p>
<ul>
<li>Strong understanding of the public sector regulatory and institutional framework governing water and wastewater services.</li>
<li>Strong analytical and reporting skills.</li>
<li>Proficiency in Microsoft Office applications (Word, Excel, and PowerPoint).</li>
<li>Strong coordination and communication skills, with the ability to engage effectively with the Management Contractor, WAJ departments, YWC staff, and external stakeholders. </li>
<li>Full professional proficiency in Arabic and English (spoken and written), including legal drafting in both languages.</li>
<li>High level of integrity and discretion in handling sensitive legal, contractual, and commercial information.</li>
</ul>
<p><strong>EDUCATION AND/OR EXPERIENCE</strong></p>
<ul>
<li>Bachelor’s degree in law; an advanced degree or specialization in contract, commercial, or administrative law is an advantage.</li>
<li>Relevant legal experience, including advising on contracts, preferably within the public sector, utilities, or infrastructure projects.</li>
<li>Strong knowledge of Jordanian contract, administrative, and commercial law, and of the legal and regulatory framework governing the water sector and public utilities.</li>
<li>Proven ability to review, interpret, and advise on complex contractual arrangements, including performance-based and management contracts, with a sound understanding of claims management and dispute resolution mechanisms.</li>
<li>Demonstrated experience with management contracts, PPP arrangements, or other performance-based contractual frameworks is preferred; experience with donor-funded projects is an asset.</li>
</ul>
<p>This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice.</p>
<p>Chemonics is committed to the goal of equal employment opportunity. Chemonics recruits, hires, trains, and promotes people in all job titles without regard to race, color, religion, age, national origin, disability, sex, sexual orientation, gender or gender identity, or any other category specified by labor laws. All employment decisions will be consistent with the principle of equal employment opportunity. All personnel actions such as compensation, benefits, transfers, layoffs, return from layoff, company sponsored training, education, tuition assistance, social and recreational programs will be administered without regard to race, color, religion, age, national origin, disability, sex, sexual orientation, gender or gender identity, or any other category specified by local labor laws.</p>
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<p><strong>JOB TITLE </strong><span class="ContentControlBoundarySink SCXW3893414 BCX8" lang="EN-US" ></span><span class="ContentControl SCXW3893414 BCX8" ><span class="ContentControlBoundarySink SCXW3893414 BCX8" lang="EN-US" ></span><span class="TextRun SCXW3893414 BCX8" lang="EN-US" ><span class="NormalTextRun SCXW3893414 BCX8" >Health Informatics </span><span class="NormalTextRun SCXW3893414 BCX8" >Officer</span></span><span class="ContentControlBoundarySink SCXW3893414 BCX8" lang="EN-US" ></span></span><span class="EOP Selected SCXW3893414 BCX8" > </span></p>
<p><strong>JOB SUMMARY </strong></p>
<p><strong>We are seeking a Health Informatics Officer</strong> with a background in pharmacy to support the implementation, optimization, and continuous improvement of the Pharmaceutical Information Management System (PIMS). PIMS is a comprehensive digital platform that integrates pharmaceutical logistics, prescribing, dispensing, and reporting to strengthen supply chain management and improve patient care. The Health Informatics Officer will serve as a key link between clinical practice, pharmaceutical operations, and digital health systems by supporting system configuration, data quality, user adoption, training, workflow optimization, and evidence-based implementation. The role contributes to ensuring that PIMS effectively meets programmatic, operational, and clinical needs while supporting interoperability, standardization, and continuous enhancement of digital health services across implementation settings.</p>
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<p>MAIN TASKS AND RESPONSABILITIES</p>
<p> </p>
<ul>
<li>Gather, analyze, and document business, functional, and non-functional requirements through workshops, interviews, demonstrations, and stakeholder engagement, translating operational needs into clear system specifications.</li>
<li>Analyze client workflows, business processes, and operational challenges to design PIMS implementations that align with organizational objectives and best practices.</li>
<li>Configure and customize the PIMS platform based on approved requirements, including organizational structures, users, permissions, workflows, formularies, catalogs, reporting parameters, and other system settings.</li>
<li>Validate software configurations through functional testing and user acceptance testing (UAT), ensuring solutions meet client requirements prior to deployment.</li>
<li>Develop implementation documentation, configuration guides, user manuals, process maps, and standard operating procedures to support system deployment and long-term sustainability.</li>
<li>Plan and coordinate software implementation activities, including deployment planning, data migration support, testing, go-live preparation, and post-implementation stabilization.</li>
<li>Deliver user training, demonstrations, workshops, and onboarding sessions to ensure successful adoption of PIMS by client organizations.</li>
<li>Serve as the primary client success focal point throughout the implementation lifecycle, building strong relationships with client stakeholders and ensuring successful system adoption.</li>
<li>Conduct regular follow-up meetings with clients to monitor implementation progress, user satisfaction, system utilization, and achievement of project objectives.</li>
<li>Proactively identify implementation risks, user adoption challenges, and operational issues, coordinating with internal teams to ensure timely resolution.</li>
<li>Monitor key implementation and adoption indicators, preparing periodic status reports, success metrics, and recommendations for continuous improvement.</li>
<li>Work closely with software development, quality assurance, product, and technical support teams to communicate client feedback, clarify requirements, prioritize enhancements, and facilitate issue resolution.</li>
<li>Support troubleshooting activities by investigating reported issues, reproducing software defects, documenting findings, and coordinating with technical teams until resolution.</li>
<li>Promote best practices in digital health, pharmaceutical informatics, and change management to maximize the value delivered to client organizations.</li>
<li>Contribute to the continuous improvement of implementation methodologies, configuration standards, training materials, and client success processes.</li>
<li>Perform other duties as assigned by the supervisor.</li>
</ul>
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<p><strong>MINIMUM REQUIREMENTS</strong></p>
<p> </p>
<ul>
<li>Bachelor’s degree in pharmacy.</li>
<li>Experience or Internship in health informatics, client support, or software implementation.</li>
<li>NGO experience is preferred.</li>
<li>Strong communication and interpersonal skills with a client-oriented mindset.</li>
<li>Basic technical knowledge of software systems and troubleshooting practices.</li>
<li>High attention to detail, organizational skills, and ability to multitask in fast-paced environments.</li>
<li>Willingness to travel up to 40% to low-resource settings</li>
<li>Fluent English language.</li>
</ul>
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<p><strong>Additional Information</strong></p>
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<p><strong>Travel Required:</strong> 40 % of Time</p>
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<p><strong>Scope (Financial / Non-Financial):</strong></p>
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<p><strong>Key Contacts (Internal and External):</strong></p>
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<p>This job description is subject to review to ensure that it reflects the requirements of International Medical Corps.</p>
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<p><strong>Ethical Conduct at International Medical Corps</strong></p>
<p>As part of a global, humanitarian team dedicated to saving lives, easing suffering, and building self-reliance, International Medical Corps staff are responsible for adhering to our <em>Code of Conduct and Ethics</em> and for knowing and abiding by International Medical Corps policies and standards. All staff play a vital role in preventing violations of our <em>Code of Conduct and Ethics</em>, including conflicts of interest, fraud, corruption, and any kind of exploitation or abuse. International Medical Corps is also committed to providing a safe and healthy work environment free of harassment, bullying, and other misconduct, enabling staff to build and maintain professional, respectful working relationships.</p>
<p>International Medical Corps prioritizes safeguarding the populations with whom we work from exploitation, neglect, or abuse of children and adults at risk, and/or any form of trafficking in persons. International Medical Corps is committed to engaging members of crisis-affected communities to participate in meaningful ways in a crisis response, including making informed decisions about the assistance they receive, mitigating potential risks, and holding us accountable for the commitments we make. All staff are expected to support International Medical Corps’ culture of accountability toward our stakeholders, particularly the crisis-affected communities and individuals we serve.</p>
<p>As part of International Medical Corps’ commitment to a speak-up culture and as one of the primary ways we collectively hold ourselves accountable for complying with the ethical principles and standards of conduct outlined in the <em>Code of Conduct and Ethics, </em>all staff are required to report suspected or actual misconduct or violations of organizational policies. Our <em>Code of Conduct and Ethics</em> and <em>Whistleblower Policy</em> prohibit any form of retaliation against whistleblowers or individuals who report a concern in good faith. Staff who violate these protections may be subject to disciplinary action, up to and including termination of employment or contractual relationship with International Medical Corps.</p>
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<p><strong>Equal Opportunities</strong> </p>
<p>International Medical Corps is proud to provide equal employment opportunities to all employees and qualified applicants without regard to race, color, religion, sex, sexual orientation, national or ethnic origin, age, disability or status as a veteran.</p>
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<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
Overview
<p>At ITA International, we’re a tech-enabled professional services company. Headquartered in Newport News, Virginia, we leverage subject matter expertise, data analytics and technology to challenge boundaries and transform possibilities. </p><br> <p>With a global presence and a passionate team of over 200 ITAers, we’re driven by mission success for our customers, “In The Arena.” Our expertise spans Operations, Training, Engineering, Nanotechnology, Statistics, Machine Learning and Software Engineering – enabling data and tech-enabled solutions that deliver real value. </p><br> <p>Join our impactful journey at ITA International. As Theodore Roosevelt said, “The credit belongs to the man who is actually in the arena.” We’re here, standing beside our customers, ready to serve and succeed. </p><br> <p>ITA is seeking a Client Support Administrator to join the team in Jordan.</p><br>
Responsibilities
<p>The selected candidate will play a vital role in supporting the 9th Air Force, a key component of the United States Air Force Central Command (AFCENT) overseeing operations in the Middle East. This position provides subject matter expertise to the 9th Air Force Expeditionary Security Forces Squadron, helping ensure base security and critical support services in one of the most dynamic and strategically important regions in the world. The 9th Air Force serves at other locations such as Al Dhafra AB, UAE; Ali Al Salem AB, Kuwait; Al Mubarak Air Base, Kuwait; Prince Sultan AB (PSAB), Kingdom of Saudi Arabia (KSA); Muwaffaq-Salti AB (MSAB), Jordan; Al Udeid AB, Qatar and in CONUS.</p><br> <p>The Contractor shall:- Conduct backing up and restoring of hard drives, and perform system crash recoveries.- Implement physical and computer security measures by assigning, modifying, and deleting passwords and privileges. Provide limited software application assistance for commonly used office automation applications sources from standard Air Force infrastructure support contracts.- Ensure systems are kept up-to-date and compliant according to the Air Force Network Operations Center(AFNOSC). Ensure the required Technical Compliance NOTAM (TCNO)security patches are installed. Check files for corruption, perform initial system diagnostics, format drives, and determine available disk space.- Perform all Client Support Administrator duties, as outlined in DoDD 8570.01M. This will additionally include video-teleconference suite administration, network and computer malfunction isolation and repair, computer system software/hardware configuration, and operation of unclassified and classified computer systems.- Be designated as primary unit IT Equipment Custodian. Ensure unit program IT Equipment management compliance in accordance with AFI 23-101.- Be designated as unit Telecommunications Protection/Emissions Security (TEMPEST) Monitor. Ensure compliance with emissions security program requirements, as outlined in DoDD 8100.02.- Train unit personnel on the operations of secure voice communications equipment.- Be designated as unit SharePoint administrator. Modify and maintain the unit’s SharePoint site. Alternate to the TCO (Telephone Communication Officer); duties include managing the installation and maintenance of telephone systems. Provide instruction for the operation and use of secure phones.- Request and coordinate installation and support of communications equipment. Request opening of network trouble tickets with the Communications Focal Point. Unit point of contact for creation and deletion of all network accounts.- Act as unit Information Technology technical advisor and provide support to purchasing agents when new equipment is required for force mission enhancement.- Perform Information Assurance (IA) trainer and program manager duties.- Ensure unit personnel understand network vulnerabilities, limitations, and weaknesses. Act as SIPRNET Account program manager; manage the process of receiving access to Secret electronic data located on secure servers.</p><br>
Qualifications
<p>Candidates must have:</p><br>
<p>- Five (5) years of experience in computer systems administration support.</p><br>
<p>- And maintain DoDD 8570 Technical Compliant IAT Level II certification.</p><br>
<p>- Proficiency in SharePoint Administration functions.</p><br>
<p>- Proficiency in DoD Network Account creation process.</p><br>
<p>- Proficiency in non-secure and secure internet protocol network and equipmentoperations.</p><br>
<p>- A current state and Government Driver’s License.</p><br>
<p>- Must possess a DoD approved <strong>SECRET</strong> security clearance to perform duties under this task order.</p><br> <p><em>All employees must successfully pass all medical screening as required per </em>CENTCOM<em> deployment standards.</em></p><br> <p>Under the 9AF ESFS contract, all applicants are subject to an in-depth background check to ensure regulation compliance. Eligible applicants will not have any of the following:</p><br> <ul>
<li>Pending criminal or civil charges (including divorce/child custody proceedings)</li>
<li>Felony arrest record</li>
<li>Alcohol related arrest in the last five years</li>
<li>Any type of moral turpitude arrest record/history (including, but not limited to, prostitution, pandering, voyeurism, public indecency)</li>
<li>Any type of involvement in hate crimes</li>
<li>History of violence</li>
<li>Involvement in any group or organization that espouses extralegalviolence as a legitimate means to achieve an end</li>
</ul>
Benefit and Compensation Transparency
<p>ITA International proudly complies with all federal and state benefit and pay transparency laws. Employees of ITA can expect a robust benefit package, including:</p><br>
<ul>
<li>Medical, dental and vision plans</li>
<li>Life Insurance</li>
<li>Short Term Disability insurance (where applicable)</li>
<li>Voluntary ancillary benefit options</li>
<li>401k retirement benefits with employer matching contributions</li>
</ul>
Application and Employment at ITA International
<p>ITA International is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.</p><br>
<p>In compliance with the ADA Amendments Act (ADAAA), ITA International would like to ensure that your application process goes as smoothly as possible. If you would like to preview the physical requirements for this position, or if you have a disability and would like to request an accommodation in order to apply for a currently open position with ITA, please contact us by phone at 757-246-6781 or email us at HR@ita-intl.com.</p><br> </div>
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<p><span><span><strong>What we are looking for</strong></span></span></p><br><p><span><span>Candidates experienced in grants management and donor relations within the humanitarian /development sectors, within an international organization. Knowledge and experience working with institutional donor rules and regulations, and compliance requirements – notably NMFA, Norad, SDC, ECHO, Dutch MFA, etc.</span></span></p><br><p><span><span>This position will also require solid experience with systems. Experience working with local partners would be a great advantage.</span></span></p><br><p><span><span><strong>Applicants must be legally eligible to work in Amman Jordan, we are unable to provide work permits or visa sponsorships for this position.</strong></span></span></p><br><p><span><span><strong>What you will do</strong></span></span></p><br><p><span><span>Provide strategic leadership and oversight of grants management for NRC's Human Mobility Hub (HMH) by ensuring donor compliance, delivering high-quality proposal development and reporting, strengthening project cycle management. The role is also responsible for supporting resource mobilization and donor engagement, and building partner capacity to achieve accountable, high-quality programming and sustainable portfolio growth.</span></span></p><br><p><span><span><strong>Key roles and responsibilities:</strong></span></span></p><br><ul><li><span><span><strong>Lead Grants and Compliance Management:</strong> Ensure compliance with NRC policies, Programme Cycle Management (PCM) framework, donor regulations, and audit requirements while strengthening internal grants management systems, processes, SOPs, and documentation.</span></span></li><li><span><span><strong>Coordinate Proposal Development and Donor Reporting: </strong>Lead the development of high-quality concept notes and proposals, coordinate project revisions, oversee donor reporting processes, and ensure consistency, quality, and compliance between narrative and financial reports.</span></span></li><li><span><span><strong>Strengthen Partnership and Contract Management:</strong> Lead partner due diligence, organizational assessments, agreements, contract management, and implementation of partnership management systems while supporting partners to access funding opportunities.</span></span></li><li><span><span><strong>Build Organisational Capacity and Knowledge Management:</strong> Provide technical guidance, training, and capacity strengthening for staff and partners on grants management, donor compliance, proposal/report writing, and conduct field visits to monitor implementation and support learning.</span></span></li><li><p><span><span><strong>Drive Resource Mobilization and External Engagement:</strong> Support fundraising strategy development, identify and pursue new funding opportunities, coordinate donor engagement, represent the organization in donor and coordination forums, and collaborate with regional teams to expand funding and programming opportunities.</span></span></p><br></li></ul><p><span><span><strong>What you will bring</strong></span></span></p><br><ul><li><p><span><span>Five years of relevant experience in donor relations and grants management within a relevant context (e.g., with institutional humanitarian and development donors); </span></span></p><br></li><li><p><span><span>Experience working in complex environments and with Displacement affected people; </span></span></p><br></li><li><p><span><span>Good understanding of donor rules and regulations Knowledge of institutional donors’ rules, regulations, priorities, and compliance requirements – notably NMFA, Norad, SDC, ECHO, Dutch MFA, etc;</span></span></p><br></li><li><p><span><span>Proven skills and experience in report and proposal development and working with multiple donors; </span></span></p><br></li><li><p><span><span>Good personal organisational skills, including time management, and ability to meet deadlines and work under pressure;</span></span></p><br></li><li><p><span><span>Willingness to travel to areas of HMH operations; </span></span></p><br></li><li><p><span><span>Excellent written and oral communication skills in English and Arabic. </span></span></p><br></li></ul><p><span><span><strong>Context related skills, knowledge and experience</strong></span></span></p><br><ul><li><p><span><span>Strong knowledge of the context in Middle East and/or North Africa.</span></span></p><br></li><li><p><span><span>Experience in working alongside local actors and partners, shifting power to a more local level.</span></span></p><br></li><li><p><span><span>Significant experience in managing coordination and communication within multipart or complex environments, alongside excellent interpersonal abilities;</span></span></p><br></li><li><p><span><span>Expertise in cross-functional management environments, coupled with exceptional teamwork abilities; with good cultural awareness and sensitivity;</span></span></p><br></li><li><p><span><span>Ability to work under pressure, independently and with limited supervision;</span></span></p><br></li><li><p><span><span>Able to demonstrate experience of writing high quality reports and proposals;</span></span></p><br></li><li><p><span><span>Able to demonstrate experience of contributing to positive organisational change;</span></span></p><br></li><li><p><span><span>Knowledge of the NGO operations and the dynamics of the humanitarian sector in the Middle East and North Africa;</span></span></p><br></li><li><p><span><span>Fluency in French is a strong asset.</span></span></p><br></li></ul><p><span><span>Please download </span></span><span><span>the detailed job description</span></span><span><span> to learn more about the position.</span></span></p><br><p><span><span><strong>What we offer</strong></span></span></p><br><ul><li><span><span>Duty station: Amman Jordan </span></span></li><li><span><span>Fixed term contract: Fixed term, 6 months (possibility of renewal based on availability of funding)</span></span></li><li><span><span>Travel: 30% within the areas of operations (Egypt)</span></span></li><li><span><span>Salary/benefits: Grade 9 on NRC's grading structure. </span></span></li><li><span><span>NRC is an equal opportunities employer. We are committed to diversity without distinction to age, gender, religion, ethnicity, nationality, and physical ability.</span></span></li><li><span><span>We think outside the box, encourage ideas, and give responsibility to all employees at all levels. You will have many opportunities to be heard and take the initiative.</span></span></li></ul><p><span><span>Find out more about the benefits of working for NRC</span></span></p><br><p><span><span>Important information about the application process</span></span></p><br><ul><li><span><span>We invite applications from qualified candidates matching the profile. <strong>Applicants must be legally eligible to work in Amman Jordan, we are unable to provide work permits or visa sponsorships for this position.</strong></span></span></li><li><span><span>Please ensure you attach copies of your academic and professional certificates. </span></span></li><li><span><span>To apply as an internal candidate, log in with your official email address or click on Opportunity Marketplace.</span></span></li><li><span><span>When creating your profile, include your full name as given on your passport. Complete all the system-required fields for experience, employment history and education.</span></span></li><li><span><span>Submit your application and CV in English, taking care to attach your latest CV.</span></span></li><li><span><span>Applications that do not meet the minimum standards in terms of experience or qualifications will generally not be considered. Unsolicited applications not related to this specific job advertisement will not be considered.</span></span></li><li><span><span>Only shortlisted candidates will be contacted. We receive many applicants for each vacant position.</span></span></li></ul><p><span><span><strong>Why NRC?</strong></span></span></p><br><p><span><span>The Norwegian Refugee Council (NRC) is an independent humanitarian organisation helping people forced to flee. Our 15,000 staff work in crises across 40 countries, providing life-saving and long-term assistance to millions of people every year.</span></span></p><br><p><span><span>Watch this short video</span></span><span><span> to see NRC in action.</span></span></p><br><p><span><span>We are looking for people who are passionate about helping refugees and people forced to flee. Are you one of those people? If you are, NRC offers you the opportunity to:</span></span></p><br><ul><li><span><span>do demanding and professional work, often in challenging contexts</span></span></li><li><span><span>join a work culture that empowers every employee to share ideas and take responsibility</span></span></li><li><span><span>be part of a welcoming and supportive community committed to human dignity</span></span></li></ul><p><span><span>Learn more about NRC</span></span></p><br><p><span><span>Learn more about the Human Mobility Hub </span></span></p><br><br> The Norwegian Refugee Council (NRC) is a global humanitarian organisation helping people forced to flee. <br> Join us in assisting millions of people in areas where others cannot, tackling some of the world's most dangerous and difficult crises. Bring your skills and dedication to an organisation recognised for providing high quality aid and for defending the rights of refugees and internally displaced people. <br> At NRC, we give responsibility to employees at all levels and foster professional growth and innovative teams. You can expect a supportive culture and an open dialogue with management. We are committed to diversity, equity and inclusion. <br> Together, we save lives and rebuild futures.<br> Safeguarding is central to NRC’s work. We expect all employees to: <br> • treat everyone with respect and dignity <br> • contribute to building a safe environment for all <br> • never engage in any form of exploitation, harassment and specifically sexual exploitation, abuse and sexual harassment (SEAH) <br> • always report. NRC has a zero-tolerance approach to inaction against exploitation, abuse and SEAH<br> </div>
<p>SRD Center is seeking a qualified Team Leader / Evaluation Manager for a proposed final external evaluation of a development programme in Madaba Governorate, Jordan. The programme links women s economic empowerment, entrepreneurship, cultural heritage, tourism, local economic development, municipal capacity-building, and gender-responsive urban and tourism planning. The Team Leader will provide overall technical and managerial leadership for a mixed-methods evaluation based on the OECD-DAC evaluation criteria, including relevance, coherence, effectiveness, efficiency, emerging impact, and sustainability. The assignment will combine desk review, stakeholder consultations, interviews, focus group discussions, field observations, evidence triangulation, analysis, stakeholder reflection, and preparation of evaluation reports. The assignment is expected to take place during the period September December 2026 and will include field engagement in Madaba. Tasks: • Provide overall technical leadership and management of the evaluation assignment. • Lead the development and refinement of the evaluation methodology, analytical framework, evaluation matrix, and sampling approach. • Ensure appropriate application of OECD-DAC evaluation criteria and mixed-methods evaluation principles. • Review programme documentation, monitoring data, implementation records, financial information, and other relevant evidence. • Lead and/or supervise key informant interviews, focus group discussions, stakeholder consultations, and other primary data collection. • Ensure that the evaluation applies gender-responsive, participatory, inclusive, conflict-sensitive, and ethical approaches. • Lead analysis and triangulation of qualitative and quantitative evidence. • Assess programme relevance, effectiveness, efficiency, coherence, emerging outcomes, sustainability, institutional ownership, and potential for replication or scaling. • Coordinate the work of technical specialists and field researchers. • Lead preparation of the inception report, preliminary findings presentation, draft evaluation report, and final evaluation report. • Facilitate stakeholder reflection and learning discussions on preliminary findings. • Develop evidence-based conclusions, lessons learned, and practical recommendations. • Ensure quality assurance, data protection, confidentiality, informed consent, and independence throughout the evaluation. • Ensure timely completion of all outputs in accordance with the agreed work plan.</p><p><strong>Desired Candidate Profile</strong></p><ul><li>Advanced university degree in evaluation, development studies, economics, social sciences, gender studies, urban development, cultural heritage, tourism, business development, public policy, or another relevant field.</li><li>At least 8 years of professional experience in programme and project evaluation.</li><li>Demonstrated experience leading mixed-methods evaluations.</li><li>Strong knowledge and practical experience applying OECD-DAC evaluation criteria.</li><li>Relevant experience evaluating programmes related to one or more of the following: <ul><li>Women s economic empowerment;</li><li>Entrepreneurship;</li><li>Local economic development;</li><li>Cultural heritage;</li><li>Tourism;</li><li>Municipal or urban development;</li><li>Community-based development.</li></ul></li><li>Demonstrated experience designing and conducting stakeholder consultations, interviews, focus group discussions, and qualitative data analysis.</li><li>Strong analytical, facilitation, stakeholder engagement, and report-writing skills.</li><li>Previous experience with internationally funded development programmes, UN agencies, international organizations, donors, municipalities, or civil society organizations is highly desirable.</li><li>Experience in Jordan or the wider MENA region is an advantage.</li><li>Excellent written and spoken English is required.</li></ul>
<p><h4>Description</h4>
<p>Open is an AI customer support platform that helps enterprise businesses automate customer interactions at scale. Working at the intersection of software, support operations, and AI, the team focuses on building practical solutions that improve how customers are supported and how internal teams operate.</p>
<p>As a CSM (Customer Success Manager), you will play a key role in helping customers adopt the platform successfully and get long-term value from it. This role sits close to both customers and internal teams, with a strong focus on implementation, coordination, and operational clarity. You will help shape a smooth post-sales experience while supporting complex customer needs and ensuring technical and business stakeholders stay aligned.</p>
<h4>Responsibilities</h4>
<ul>
<li>Onboard customers and ensure successful platform implementation, serving as a liaison between customers and engineering.</li>
<li>Manage integrations with ticketing systems and workflows, and establish clear work processes.</li>
<li>Lead complex technical onboarding involving API integrations, system design, and data migrations.</li>
<li>Resolve escalations as primary technical contact, collaborating with engineering to fix bugs.</li>
<li>Advise on security protocols, authentication, and infrastructure scaling best practices.</li>
<li>Audit usage data to optimize platform performance and identify underutilized features.</li>
<li>Translate technical documentation into clear training resources for non-technical teams.</li>
<li>Conduct business review health checks to align product performance with client goals.</li>
<li>Proactively monitor customer health to prevent churn and identify growth opportunities.</li>
<li>Drive account growth by identifying expansion options and secure renewals by demonstrating ROI.</li>
<li>Advocate for customers by converting feedback into structured product feature requests.</li>
</ul>
<h4>Requirements</h4>
<ul>
<li>3-5 years of Customer Success Manager experience onboarding enterprise customers, managing post-sales relationships in SaaS, working in startup environments, and handling technical integrations with ticketing systems.</li>
<li>Experience with CRM tools such as Salesforce or HubSpot, along with workflow automation tools.</li>
<li>Experience using AI tools, including prompt engineering and AI-based integrations.</li>
<li>Experience with project scoping, structured implementation processes, and creating onboarding playbooks that define clear work processes and workflows.</li>
<li>Experience managing senior stakeholders and acting as a bridge between customers and engineering, including coordinating across engineering, support, and product teams.</li>
<li>Availability during CET business hours and flexibility to support enterprise customers across different time zones.</li>
<li>Bachelor's degree in business, communications, computer science, or a related field is a plus.</li>
<li>Domain experience in enterprise SaaS, AI customer support, or support operations is a plus.</li>
</ul>
<h4>Benefits</h4>
<h4>What we offer</h4>
<ul>
<li>YC-backed with real traction — we are in-market, growing, and trusted by enterprise names you know.</li>
<li>Outsized career trajectory — early team members grow into leadership as we scale globally.</li>
<li>Real ownership — your work will be seen, felt, and talked about company-wide.</li>
<li>High-trust team — no politics, no bureaucracy; we move fast and support each other.</li>
<li>Competitive compensation — top-of-market salary plus equity and full benefits.</li>
</ul></p><p></p>
<p><h4>Description</h4>
<p>InnovationTeam is a forward-thinking technology company that delivers advanced AI and data-driven solutions across multiple industries. We are currently seeking a junior AI engineer – computer vision to join our AI engineering team.</p>
<p>As a junior computer vision engineer at InnovationTeam, you will be responsible for designing, developing, and deploying vision-based AI systems for real-world, production environments. You will work closely with cross-functional teams to build scalable image and video analytics solutions.</p>
<p>This position requires strong expertise in computer vision, deep learning, and software engineering. The ideal candidate is technically strong, self-driven, and experienced in taking AI models from research to production.</p>
<p>At InnovationTeam, we foster a culture of innovation, collaboration, and technical excellence, offering an environment where junior engineers can make a meaningful impact.</p>
<h4>Role overview</h4>
<p>We are seeking a skilled AI engineer with a strong focus on computer vision to develop, optimize, and deploy vision-based AI solutions. The role involves working on real-world image and video analytics problems and delivering production-ready AI systems.</p>
<h4>Key responsibilities</h4>
<ul>
<li>Develop and train computer vision models for image and video analysis.</li>
<li>Implement solutions for object detection, image classification, segmentation, and tracking.</li>
<li>Prepare and manage datasets, including data cleaning, labeling, and augmentation.</li>
<li>Optimize models for GPU performance, inference speed, and scalability.</li>
<li>Deploy AI models into production using APIs and containerized services.</li>
<li>Integrate computer vision models with broader AI and analytics platforms.</li>
<li>Collaborate with software engineers, data scientists, and product teams.</li>
<li>Maintain documentation and ensure code quality and reproducibility.</li>
</ul>
<h4>Required skills & qualifications</h4>
<ul>
<li>Minimum 2 years of hands-on experience in AI, machine learning, or deep learning with a focus on computer vision.</li>
<li>Master’s degree in computer science, software engineering, artificial intelligence, engineering, or a related field.</li>
<li>Strong knowledge of computer vision concepts and algorithms.</li>
<li>Practical experience with CNN-based models and modern CV architectures.</li>
<li>Proficiency in Python and common ML/CV libraries (PyTorch or TensorFlow, OpenCV).</li>
<li>Experience with object detection and segmentation frameworks (e.g., YOLO, Detectron2).</li>
<li>Understanding of model evaluation, metrics, and performance optimization.</li>
<li>Experience deploying models in cloud or on-prem environments.</li>
<li>Familiarity with Docker and basic MLOps practices.</li>
<li>Excellent English communication skills (written and spoken).</li>
</ul>
<h4>Nice to have</h4>
<ul>
<li>Experience with video analytics or real-time inference.</li>
<li>Exposure to vision transformers or multimodal AI.</li>
<li>Experience with GPU-based training and inference.</li>
<li>Knowledge of cloud platforms (OCI, AWS, Azure, or GCP).</li>
<li>Background in domains such as healthcare, smart cities, or industrial AI.</li>
</ul>
<h4>What we offer</h4>
<ul>
<li>Work on practical, production-grade computer vision solutions.</li>
<li>Access to GPU infrastructure and modern AI tooling.</li>
<li>Collaborative, engineering-focused work environment.</li>
<li>Opportunities for growth and advanced AI exposure.</li>
<li>Competitive compensation package.</li>
</ul></p><p></p>
<p><h4>Description</h4>
<p>InnovationTeam is a forward-thinking technology company that delivers advanced AI and data-driven solutions across multiple industries. We are currently seeking a junior AI engineer – computer vision to join our AI engineering team.</p>
<p>As a junior computer vision engineer at InnovationTeam, you will be responsible for designing, developing, and deploying vision-based AI systems for real-world, production environments. You will work closely with cross-functional teams to build scalable image and video analytics solutions.</p>
<p>This position requires strong expertise in computer vision, deep learning, and software engineering. The ideal candidate is technically strong, self-driven, and experienced in taking AI models from research to production.</p>
<p>At InnovationTeam, we foster a culture of innovation, collaboration, and technical excellence, offering an environment where junior engineers can make a meaningful impact.</p>
<h4>Role overview</h4>
<p>We are seeking a skilled AI engineer with a strong focus on computer vision to develop, optimize, and deploy vision-based AI solutions. The role involves working on real-world image and video analytics problems and delivering production-ready AI systems.</p>
<h4>Key responsibilities</h4>
<ul>
<li>Develop and train computer vision models for image and video analysis.</li>
<li>Implement solutions for object detection, image classification, segmentation, and tracking.</li>
<li>Prepare and manage datasets, including data cleaning, labeling, and augmentation.</li>
<li>Optimize models for GPU performance, inference speed, and scalability.</li>
<li>Deploy AI models into production using APIs and containerized services.</li>
<li>Integrate computer vision models with broader AI and analytics platforms.</li>
<li>Collaborate with software engineers, data scientists, and product teams.</li>
<li>Maintain documentation and ensure code quality and reproducibility.</li>
</ul>
<h4>Required skills & qualifications</h4>
<ul>
<li>Minimum 2 years of hands-on experience in AI, machine learning, or deep learning with a focus on computer vision.</li>
<li>Master’s degree in computer science, software engineering, artificial intelligence, engineering, or a related field.</li>
<li>Strong knowledge of computer vision concepts and algorithms.</li>
<li>Practical experience with CNN-based models and modern CV architectures.</li>
<li>Proficiency in Python and common ML/CV libraries (PyTorch or TensorFlow, OpenCV).</li>
<li>Experience with object detection and segmentation frameworks (e.g., YOLO, Detectron2).</li>
<li>Understanding of model evaluation, metrics, and performance optimization.</li>
<li>Experience deploying models in cloud or on-prem environments.</li>
<li>Familiarity with Docker and basic MLOps practices.</li>
<li>Excellent English communication skills (written and spoken).</li>
</ul>
<h4>Nice to have</h4>
<ul>
<li>Experience with video analytics or real-time inference.</li>
<li>Exposure to vision transformers or multimodal AI.</li>
<li>Experience with GPU-based training and inference.</li>
<li>Knowledge of cloud platforms (OCI, AWS, Azure, or GCP).</li>
<li>Background in domains such as healthcare, smart cities, or industrial AI.</li>
</ul>
<h4>What we offer</h4>
<ul>
<li>Work on practical, production-grade computer vision solutions.</li>
<li>Access to GPU infrastructure and modern AI tooling.</li>
<li>Collaborative, engineering-focused work environment.</li>
<li>Opportunities for growth and advanced AI exposure.</li>
<li>Competitive compensation package.</li>
</ul></p><p></p>
<p><h4>Description</h4>
<p>The incident response analyst is responsible for investigating, containing, eradicating, and supporting the recovery of cybersecurity incidents across customer and enterprise environments. The role plays a critical part in minimizing business impact from cyber threats by coordinating response activities, performing technical investigations, and supporting the continuous improvement of incident response capabilities.</p>
<p>The role collaborates closely with security operations, threat intelligence, digital forensics, and customer IT teams to identify attack vectors, contain threats, and strengthen organizational resilience against future incidents.</p>
<h4>Responsibilities</h4>
<h4>Incident investigation & response</h4>
<ul>
<li>Respond to security incidents within defined SLAs and escalation procedures.</li>
<li>Perform detailed investigations to determine nature of the attack, scope of compromise, impacted systems, attack vectors, and potential business impact.</li>
<li>Analyze indicators of compromise (IOCs) and attacker activity.</li>
<li>Identify containment, eradication, and recovery actions required to mitigate incidents.</li>
<li>Coordinate incident response activities with internal and customer stakeholders.</li>
</ul>
<h4>Threat analysis & root cause investigation</h4>
<ul>
<li>Conduct in-depth analysis of security incidents and suspicious activities.</li>
<li>Identify vulnerabilities, attack techniques, and security gaps contributing to incidents.</li>
<li>Perform root cause analysis to determine how incidents occurred and identify preventive controls.</li>
<li>Analyze attacker tactics, techniques, and procedures (TTPs) using industry frameworks such as MITRE ATT&CK.</li>
</ul>
<h4>Incident coordination & escalation</h4>
<ul>
<li>Manage incident response activities across multiple technical teams.</li>
<li>Escalate incidents requiring digital forensics support, specialized technical expertise, and malware analysis.</li>
<li>Coordinate communication between technical teams, management, and customer stakeholders.</li>
<li>Support crisis management activities during major incidents.</li>
</ul>
<h4>Documentation & reporting</h4>
<ul>
<li>Prepare detailed incident reports documenting findings, impact assessments, root cause analysis, and remediation recommendations.</li>
<li>Maintain investigation records and evidence documentation.</li>
<li>Support development of executive-level incident summaries and post-incident reviews.</li>
</ul>
<h4>Process improvement & readiness</h4>
<ul>
<li>Support the development and enhancement of incident response playbooks, response procedures, and investigation methodologies.</li>
<li>Participate in tabletop exercises and incident simulations.</li>
<li>Identify opportunities to improve response effectiveness and operational readiness.</li>
</ul>
<h4>Our culture & code of conduct</h4>
<p>At ZainTECH, we take pride in a culture built on collaboration, innovation, and uncompromising integrity. We are looking for individuals who share these values and are committed to customer-centricity and ethical excellence. All employees are expected to uphold our code of conduct, which serves as a guiding framework for responsible behaviour across everything we do - from how we work with each other to how we engage with clients and partners globally.</p>
<h4>Requirements</h4>
<ul>
<li>Bachelor's degree or intermediate diploma (minimum) from a recognised institution.</li>
<li>Minimum 3 years experience in cybersecurity / information security, including 1 or more years in incident response.</li>
<li>At least one valid NCSC-approved IR certification like ECIH, CCIM, Blue Team Level 2, or another equivalent certification in the same field that is approved by the NCSC.</li>
<li>Practical skills in log analysis, endpoint and network investigation, malware triage, and use of IR tooling.</li>
<li>Exposure to SIEM/SOAR and EDR platforms is preferable.</li>
<li>Experience in an MSSP or SOC environment is preferable.</li>
</ul></p><p></p>
<p><h4>Description</h4>
<p>The SOC Analyst - Tier 2 is responsible for advanced security monitoring, incident investigation, threat analysis, and detection engineering activities within ZainTECH’s Security Operations Center (SOC). The role serves as the primary escalation point for security incidents identified by L1 analysts and plays a critical role in validating threats, conducting investigations, and supporting incident response activities across enterprise, government, and critical infrastructure environments.</p>
<h4>Responsibilities:</h4>
<p><strong>Security monitoring & incident investigation</strong></p>
<ul>
<li>Investigate and analyze security incidents escalated by SOC L1 analysts.</li>
<li>Validate security events and determine scope, impact, severity, and business risk.</li>
<li>Perform advanced correlation and analysis of logs, alerts, network activity, endpoint telemetry, and threat intelligence.</li>
<li>Conduct root cause analysis of security incidents and identify indicators of compromise (IOCs).</li>
<li>Support incident containment, eradication, and recovery activities.</li>
<li>Escalate incidents requiring specialized investigation or incident response support.</li>
</ul>
<p><strong>Threat detection & threat hunting</strong></p>
<ul>
<li>Perform proactive threat hunting activities to identify malicious activity that may bypass automated controls.</li>
<li>Utilize threat intelligence sources to identify emerging threats and attacker tactics.</li>
<li>Analyze attack patterns, indicators, and behaviors associated with malware, ransomware, insider threats, and advanced persistent threats (APTs).</li>
<li>Identify opportunities to improve detection coverage across monitored environments.</li>
</ul>
<p><strong>SIEM & detection engineering</strong></p>
<ul>
<li>Develop, tune, and optimize SIEM use cases and correlation rules.</li>
<li>Support creation and maintenance of detection logic, dashboards, reports, alerts, and monitoring workflows.</li>
<li>Reduce false positives through tuning and rule optimization.</li>
<li>Support onboarding and integration of new log sources.</li>
</ul>
<p><strong>Incident management & reporting</strong></p>
<ul>
<li>Maintain detailed incident records and investigation documentation.</li>
<li>Prepare technical analysis and incident reports.</li>
<li>Support operational metrics, reporting, and service reviews.</li>
<li>Ensure incident handling activities comply with established procedures and SLAs.</li>
</ul>
<p><strong>Technical leadership & knowledge transfer</strong></p>
<ul>
<li>Provide guidance and mentoring to L1 SOC Analysts.</li>
<li>Support analyst development through coaching and technical knowledge sharing.</li>
<li>Participate in continuous improvement initiatives and SOC maturity programs.</li>
<li>Contribute to process, playbook, and procedure development.</li>
</ul>
<h4>Our culture & code of conduct:</h4>
<p>At ZainTECH, we take pride in a culture built on collaboration, innovation, and uncompromising integrity. We are looking for individuals who share these values and are committed to customer-centricity and ethical excellence. All employees are expected to uphold our Code of Conduct, which serves as a guiding framework for responsible behavior across everything we do — from how we work with each other to how we engage with clients and partners globally.</p>
<h4>Requirements</h4>
<ul>
<li>Bachelor's degree or intermediate diploma (minimum) from a recognised institution.</li>
<li>Minimum 2 years experience in managed cybersecurity / SOC operations at an investigative level.</li>
<li>At least one valid NCSC-approved SOC certification like CSA, GSOC, GIAC, GCIA, CTIA, or another equivalent certification in the same field that is approved by the NCSC.</li>
<li>Strong SIEM investigation, detection-rule development, log and network analysis, and use-case tuning.</li>
</ul></p><p></p>
<p><h4>Description</h4>
<p>The SOC Analyst - Tier 2 is responsible for advanced security monitoring, incident investigation, threat analysis, and detection engineering activities within ZainTECH’s Security Operations Center (SOC). The role serves as the primary escalation point for security incidents identified by L1 analysts and plays a critical role in validating threats, conducting investigations, and supporting incident response activities across enterprise, government, and critical infrastructure environments.</p>
<h4>Responsibilities:</h4>
<p><strong>Security monitoring & incident investigation</strong></p>
<ul>
<li>Investigate and analyze security incidents escalated by SOC L1 analysts.</li>
<li>Validate security events and determine scope, impact, severity, and business risk.</li>
<li>Perform advanced correlation and analysis of logs, alerts, network activity, endpoint telemetry, and threat intelligence.</li>
<li>Conduct root cause analysis of security incidents and identify indicators of compromise (IOCs).</li>
<li>Support incident containment, eradication, and recovery activities.</li>
<li>Escalate incidents requiring specialized investigation or incident response support.</li>
</ul>
<p><strong>Threat detection & threat hunting</strong></p>
<ul>
<li>Perform proactive threat hunting activities to identify malicious activity that may bypass automated controls.</li>
<li>Utilize threat intelligence sources to identify emerging threats and attacker tactics.</li>
<li>Analyze attack patterns, indicators, and behaviors associated with malware, ransomware, insider threats, and advanced persistent threats (APTs).</li>
<li>Identify opportunities to improve detection coverage across monitored environments.</li>
</ul>
<p><strong>SIEM & detection engineering</strong></p>
<ul>
<li>Develop, tune, and optimize SIEM use cases and correlation rules.</li>
<li>Support creation and maintenance of detection logic, dashboards, reports, alerts, and monitoring workflows.</li>
<li>Reduce false positives through tuning and rule optimization.</li>
<li>Support onboarding and integration of new log sources.</li>
</ul>
<p><strong>Incident management & reporting</strong></p>
<ul>
<li>Maintain detailed incident records and investigation documentation.</li>
<li>Prepare technical analysis and incident reports.</li>
<li>Support operational metrics, reporting, and service reviews.</li>
<li>Ensure incident handling activities comply with established procedures and SLAs.</li>
</ul>
<p><strong>Technical leadership & knowledge transfer</strong></p>
<ul>
<li>Provide guidance and mentoring to L1 SOC Analysts.</li>
<li>Support analyst development through coaching and technical knowledge sharing.</li>
<li>Participate in continuous improvement initiatives and SOC maturity programs.</li>
<li>Contribute to process, playbook, and procedure development.</li>
</ul>
<h4>Our culture & code of conduct:</h4>
<p>At ZainTECH, we take pride in a culture built on collaboration, innovation, and uncompromising integrity. We are looking for individuals who share these values and are committed to customer-centricity and ethical excellence. All employees are expected to uphold our Code of Conduct, which serves as a guiding framework for responsible behavior across everything we do — from how we work with each other to how we engage with clients and partners globally.</p>
<h4>Requirements</h4>
<ul>
<li>Bachelor's degree or intermediate diploma (minimum) from a recognised institution.</li>
<li>Minimum 2 years experience in managed cybersecurity / SOC operations at an investigative level.</li>
<li>At least one valid NCSC-approved SOC certification like CSA, GSOC, GIAC, GCIA, CTIA, or another equivalent certification in the same field that is approved by the NCSC.</li>
<li>Strong SIEM investigation, detection-rule development, log and network analysis, and use-case tuning.</li>
</ul></p><p></p>
<p><h4>Job summary</h4>
<p>Muller's Solutions is seeking an experienced Aconex Solution Architect (Technical Lead) to lead the architecture, implementation, deployment, and optimization of Oracle Aconex solutions. The successful candidate will be responsible for designing scalable solutions, leading technical delivery, configuring the Aconex platform, and ensuring successful implementation throughout the project lifecycle. This role requires a strong blend of solution architecture, technical leadership, stakeholder engagement, and hands-on Oracle Aconex expertise.</p>
<h4>Key responsibilities</h4>
<ul>
<li>Lead the end-to-end implementation and deployment of Oracle Aconex solutions.</li>
<li>Design scalable Aconex solution architectures based on business and project requirements.</li>
<li>Gather and analyze business and technical requirements and translate them into solution designs.</li>
<li>Configure Oracle Aconex projects, document structures, workflows, forms, correspondence, user roles, permissions, and security settings.</li>
<li>Develop implementation strategies, deployment plans, and solution roadmaps.</li>
<li>Lead technical workshops and provide expert guidance to business and project stakeholders.</li>
<li>Design and oversee integrations between Oracle Aconex and enterprise applications using available APIs and integration methods.</li>
<li>Plan and execute document and data migration activities from legacy systems to Oracle Aconex.</li>
<li>Lead system configuration, testing (SIT/UAT), go-live activities, and post-implementation support.</li>
<li>Ensure compliance with document control standards, governance policies, and industry best practices.</li>
<li>Troubleshoot complex technical issues and recommend effective solutions.</li>
<li>Prepare solution architecture documents, technical specifications, deployment guides, and implementation documentation.</li>
<li>Provide technical leadership, mentoring, and support to project teams throughout the implementation lifecycle.</li>
</ul>
<h4>Requirements</h4>
<h4>Required qualifications</h4>
<ul>
<li>Bachelor's degree in Information Technology, Computer Science, Engineering, Construction Management, or a related field.</li>
<li>8–10+ years of relevant experience, including extensive hands-on experience with Oracle Aconex.</li>
<li>Proven experience leading Oracle Aconex implementation and deployment projects from initiation through go-live.</li>
<li>Strong expertise in Aconex configuration, document control, workflows, correspondence management, forms, and security.</li>
<li>Experience designing enterprise document management solutions and implementation strategies.</li>
<li>Experience integrating Oracle Aconex with enterprise systems and external applications.</li>
<li>Strong understanding of document management, project information management, and engineering/construction workflows.</li>
<li>Excellent analytical, problem-solving, communication, and stakeholder management skills.</li>
<li>Experience leading technical teams and coordinating implementation activities.</li>
</ul>
<h4>Preferred qualifications</h4>
<ul>
<li>Oracle Aconex certifications are highly desirable.</li>
<li>Experience in engineering, construction, infrastructure, real estate, or capital projects.</li>
<li>Knowledge of document control best practices and project information management.</li>
<li>Experience with APIs, system integrations, and data migration.</li>
<li>Familiarity with cloud-based enterprise applications and digital transformation initiatives.</li>
<li>Experience working in remote and cross-functional project environments.</li>
</ul>
<h4>Key skills</h4>
<ul>
<li>Oracle Aconex architecture</li>
<li>Oracle Aconex implementation & deployment</li>
<li>Solution design</li>
<li>Technical leadership</li>
<li>Document control & document management</li>
<li>Workflow configuration</li>
<li>System integration</li>
<li>Data & document migration</li>
<li>User & security configuration</li>
<li>Stakeholder management</li>
<li>Technical documentation</li>
<li>Testing (SIT/UAT) & go-live support</li>
<li>Problem solving & troubleshooting</li>
</ul></p><p></p>
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<span>Job Summary Muller's Solutions is seeking an experienced Aconex Solution Architect (Technical Lead) to lead the architecture, implementation, deployment, and optimization of Oracle Aconex solutions.<br> The successful candidate will be responsible for designing scalable solutions, leading technical delivery, configuring the Aconex platform, and ensuring successful implementation throughout the project lifecycle.<br> This role requires a strong blend of solution architecture, technical leadership, stakeholder engagement, and hands-on Oracle Aconex expertise.<br> Key Responsibilities Lead the end-to-end implementation and deployment of Oracle Aconex solutions.<br> Design scalable Aconex solution architectures based on business and project requirements.<br> Gather and analyze business and technical requirements and translate them into solution designs.<br> Configure Oracle Aconex projects, document structures, workflows, forms, correspondence, user roles, permissions, and security settings.<br> Develop implementation strategies, deployment plans, and solution roadmaps.<br> Lead technical workshops and provide expert guidance to business and project stakeholders.<br> Design and oversee integrations between Oracle Aconex and enterprise applications using available APIs and integration methods.<br> Plan and execute document and data migration activities from legacy systems to Oracle Aconex.<br> Lead system configuration, testing (SIT/UAT), go-live activities, and post-implementation support.<br> Ensure compliance with document control standards, governance policies, and industry best practices.<br> Troubleshoot complex technical issues and recommend effective solutions.<br> Prepare solution architecture documents, technical specifications, deployment guides, and implementation documentation.<br> Provide technical leadership, mentoring, and support to project teams throughout the implementation lifecycle.<br> Required Qualifications Bachelor's degree in Information Technology, Computer Science, Engineering, Construction Management, or a related field.<br> 8–10+ years of relevant experience , including extensive hands-on experience with Oracle Aconex.<br> Proven experience leading Oracle Aconex implementation and deployment projects from initiation through go-live.<br> Strong expertise in Aconex configuration, document control, workflows, correspondence management, forms, and security.<br> Experience designing enterprise document management solutions and implementation strategies.<br> Experience integrating Oracle Aconex with enterprise systems and external applications.<br> Strong understanding of document management, project information management, and engineering/construction workflows.<br> Excellent analytical, problem-solving, communication, and stakeholder management skills.<br> Experience leading technical teams and coordinating implementation activities.<br> Preferred Qualifications Oracle Aconex certifications are highly desirable.<br> Experience in engineering, construction, infrastructure, real estate, or capital projects.<br> Knowledge of document control best practices and project information management.<br> Experience with APIs, system integrations, and data migration.<br> Familiarity with cloud-based enterprise applications and digital transformation initiatives.<br> Experience working in remote and cross-functional project environments.<br> Key Skills Oracle Aconex Architecture Oracle Aconex Implementation & Deployment Solution Design Technical Leadership Document Control & Document Management Workflow Configuration System Integration Data & Document Migration User & Security Configuration Stakeholder Management Technical Documentation Testing (SIT/UAT) & Go-Live Support Problem Solving & Troubleshooting</span> </div>
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p>Org. Setting and Reporting UNRWA is a United Nations agency established by the General Assembly in 1949 and is mandated to provide assistance and protection to a population of some 5.8 million registered Palestine refugees. Its mission is to help Palestine refugees in Jordan, Lebanon, Syria, West Bank and the Gaza Strip to achieve their full potential in human development, pending a just solution to their plight. UNRWA's services encompass education, health care, relief and social services, camp infrastructure and improvement, microfinance, and emergency assistance. UNRWA is the largest UN operation in the Middle East with more than 30,000 staff. UNRWA is funded almost entirely by voluntary contributions. If you are looking for a rewarding opportunity to make a tangible difference for one of the most vulnerable communities in the world, UNRWA would like to hear from you. The incumbent reports to the Electrical Design Engineer (A14).</p><p>Responsibilities - Assists in preparing detailed electrical designs through CAD software for building projects such as schools, hospitals, clinics, shelters, warehouses, and rehousing initiatives including renewable, energy, PV and infrastructure projects, ensuring compliance with Agency policies, design criteria, standards, and both local and international codes of practice, and incorporating green elements and safety needs to achieve the most cost effective and reliable solution. - Contributes to the tender documents preparation related to electrical works, including drafting specifications for non-standard items, and preparing relevant descriptions for inclusion in Bills of Quantities (BoQs) and cost estimate. - Provides technical support for electrical alteration works in Agency premises, including preparing assessment technical reports on the existing electrical systems, inspections, and remediation requirements. - Cooperates with construction teams to address electrical design issues during implementation; supports updates of electrical drawings to reflect as-built conditions and evolving site requirements. - Coordinates with other designers to optimise electrical solutions, ensuring safety, integrity, and protection in the overall designs; may suggest improvements where is applicable. - Assists in drafting Terms of Reference (ToR) for consultants for electrical works and supports their monitoring and supervision to ensure adherence thereof and meeting the design criteria and standards. - Provides inputs for electrical technical reports, design reports, progress weekly, monthly, and ad-hoc reports. - Performs other duties as may be assigned by the supervisor.</p><p>Competencies UN Core Values of Integrity, Professionalism and Respect for Diversity, and Core Competencies of Communication, Working with People and Drive for Results apply by default. Creating and Innovating Applying Technical Expertise Relating and Networking Learning and Researching</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><h2>Education</h2><p>A university degree in electrical engineering from an accredited university/institution.</p><h2>Job - Specific Qualification</h2><p>Not available.</p><h2>Work Experience</h2><p>At least three years of relevant experience in the electrical design resources, which specified for drawing and calculations, preferably in public buildings and developmental projects is required</p><p>Experience with electrical design software and computer-aided design, such as AutoCAD and other software is required.</p><h2>Languages</h2><p>English and Arabic are required.</p><p></p></section>
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<br>About the opportunity<br><p><strong>Key Responsibilities</strong></p><br><br><ul><li><p>On-Ground Infrastructure Support: Provide hands-on, on-site maintenance and troubleshooting for local office infrastructure, including networking hardware, switches, firewalls, and server racks.</p><br><br></li><li><p>Ticket-Driven Workflow: Manage all support activities strictly through the ticketing system. Ensure every issue—whether an infrastructure fault or a user request—is properly logged, categorized, prioritized, and tracked from initiation to resolution.</p><br><br></li><li><p>User Experience Optimization: Serve as the primary point of contact for Jordan-based users, resolving technical challenges promptly to minimize downtime and maximize productivity.</p><br><br></li><li><p>Asset Management: Oversee the full lifecycle of IT hardware and software assets within the local branch using the IT Asset Management system.</p><br><br></li><li><p>Operational Alignment: Collaborate with global IT teams to implement ITIL best practices and align local operations with corporate security standards.</p><br><br></li></ul><p>Technical Skills </p><br><br><ul><li><p>Infrastructure & Networking: Foundational knowledge and practical experience in basic network support, including configuration and troubleshooting of switches, firewalls, and routing.</p><br><br></li><li><p>Ticketing & SLA Management: Strong proficiency in working within ticket-driven environments (e.g., Jira Service Management), with a disciplined approach to documentation and SLA compliance.</p><br><br></li><li><p>Asset Management Systems: Practical experience using IT Asset Management tools to log, track, and audit physical hardware and software licenses.</p><br><br></li><li><p>AI Knowledge: Foundational understanding or practical familiarity with AI tools and applications to enhance internal IT workflows and automation.</p><br><br></li></ul><br>What you need to be successful<br><ul><li><p>Education: Bachelor’s degree in Computer Science, Information Technology, Computer Engineering, or a related field.</p><br><br></li><li><p>ITIL Foundation certification (or higher) is highly preferred / required.</p><br><br></li><li><p>Additional certifications (e.g., CCNA, CompTIA Network+) are beneficial.</p><br><br></li><li><p>Experience: 2–4 years of on-ground technical support experience, with a heavy focus on network infrastructure maintenance and ticket-based operations management.</p><br><br></li></ul><br>Who we are<br><p><strong>A little bit about talabat</strong><br>
talabat is the leading online food and groceries ordering platform in MENA, operating in 9 countries across the region. Founded in 2004 by a small group of entrepreneurs in Kuwait, talabat’s success expanded to the rest of the GCC region, Egypt & Jordan, making it the largest and most popular food ordering app. With over 2,000+ employees and millions of users, we deliver hundreds of thousands of orders every day. We are part of the Delivery Hero network building the next generation of online delivery platforms across the globe. Our network is truly international with engineering teams in 13 countries and operations in 40+ countries.<br>
<br>
<strong>Role Overview</strong><br>
<br>
We are seeking a highly professional IT Support Specialist based in Jordan to provide critical on-ground infrastructure and technical support. The primary objective of this role is to elevate the Jordan user experience by ensuring high infrastructure availability and seamless technical operations. All support activities, from infrastructure troubleshooting to daily user requests, will strictly follow our established ticketing system workflow to ensure SLA compliance, tracking, and continuous service improvement</p><br><br><br>
<br><br> </div>
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
Company Description<br><p><strong>A little bit about talabat</strong><br>
talabat is the leading online food and groceries ordering platform in MENA, operating in 9 countries across the region. Founded in 2004 by a small group of entrepreneurs in Kuwait, talabat’s success expanded to the rest of the GCC region, Egypt & Jordan, making it the largest and most popular food ordering app. With over 2,000+ employees and millions of users, we deliver hundreds of thousands of orders every day. We are part of the Delivery Hero network building the next generation of online delivery platforms across the globe. Our network is truly international with engineering teams in 13 countries and operations in 40+ countries.<br>
<br>
<strong>Role Overview</strong><br>
<br>
We are seeking a highly professional IT Support Specialist based in Jordan to provide critical on-ground infrastructure and technical support. The primary objective of this role is to elevate the Jordan user experience by ensuring high infrastructure availability and seamless technical operations. All support activities, from infrastructure troubleshooting to daily user requests, will strictly follow our established ticketing system workflow to ensure SLA compliance, tracking, and continuous service improvement</p><br><br>Job Description<br><p><strong>Key Responsibilities</strong></p><br><ul><li><p>On-Ground Infrastructure Support: Provide hands-on, on-site maintenance and troubleshooting for local office infrastructure, including networking hardware, switches, firewalls, and server racks.</p><br></li><li><p>Ticket-Driven Workflow: Manage all support activities strictly through the ticketing system. Ensure every issue—whether an infrastructure fault or a user request—is properly logged, categorized, prioritized, and tracked from initiation to resolution.</p><br></li><li><p>User Experience Optimization: Serve as the primary point of contact for Jordan-based users, resolving technical challenges promptly to minimize downtime and maximize productivity.</p><br></li><li><p>Asset Management: Oversee the full lifecycle of IT hardware and software assets within the local branch using the IT Asset Management system.</p><br></li><li><p>Operational Alignment: Collaborate with global IT teams to implement ITIL best practices and align local operations with corporate security standards.</p><br></li></ul><p>Technical Skills </p><br><ul><li><p>Infrastructure & Networking: Foundational knowledge and practical experience in basic network support, including configuration and troubleshooting of switches, firewalls, and routing.</p><br></li><li><p>Ticketing & SLA Management: Strong proficiency in working within ticket-driven environments (e.g., Jira Service Management), with a disciplined approach to documentation and SLA compliance.</p><br></li><li><p>Asset Management Systems: Practical experience using IT Asset Management tools to log, track, and audit physical hardware and software licenses.</p><br></li><li><p>AI Knowledge: Foundational understanding or practical familiarity with AI tools and applications to enhance internal IT workflows and automation.</p><br></li></ul><br>Qualifications<br><ul><li><p>Education: Bachelor’s degree in Computer Science, Information Technology, Computer Engineering, or a related field.</p><br></li><li><p>ITIL Foundation certification (or higher) is highly preferred / required.</p><br></li><li><p>Additional certifications (e.g., CCNA, CompTIA Network+) are beneficial.</p><br></li><li><p>Experience: 2–4 years of on-ground technical support experience, with a heavy focus on network infrastructure maintenance and ticket-based operations management.</p><br></li></ul><br><br> </div>
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<span>The SOC Analyst - Tier 2 is responsible for advanced security monitoring, incident investigation, threat analysis, and detection engineering activities within ZainTECH’s Security Operations Center (SOC).<br> The role serves as the primary escalation point for security incidents identified by L1 analysts and plays a critical role in validating threats, conducting investigations, and supporting incident response activities across enterprise, government, and critical infrastructure environments.<br> Responsibilities: Security Monitoring & Incident Investigation Investigate and analyze security incidents escalated by SOC L1 analysts.<br> Validate security events and determine scope, impact, severity, and business risk.<br> Perform advanced correlation and analysis of logs, alerts, network activity, endpoint telemetry, and threat intelligence.<br> Conduct root cause analysis of security incidents and identify indicators of compromise (IOCs).<br> Support incident containment, eradication, and recovery activities.<br> Escalate incidents requiring specialized investigation or incident response support.<br> Threat Detection & Threat Hunting Perform proactive threat hunting activities to identify malicious activity that may bypass automated controls.<br> Utilize threat intelligence sources to identify emerging threats and attacker tactics.<br> Analyze attack patterns, indicators, and behaviors associated with Malware ,Ransomware ,Insider threats ,Advanced Persistent Threats (APTs) Identify opportunities to improve detection coverage across monitored environments.<br> SIEM & Detection Engineering Develop, tune, and optimize SIEM use cases and correlation rules.<br> Support creation and maintenance of Detection logic , Dashboards ,Reports ,Alerts and Monitoring workflows Reduce false positives through tuning and rule optimization.<br> Support onboarding and integration of new log sources.<br> Incident Management & Reporting Maintain detailed incident records and investigation documentation.<br> Prepare technical analysis and incident reports.<br> Support operational metrics, reporting, and service reviews.<br> Ensure incident handling activities comply with established procedures and SLAs.<br> Technical Leadership & Knowledge Transfer Provide guidance and mentoring to L1 SOC Analysts.<br> Support analyst development through coaching and technical knowledge sharing.<br> Participate in continuous improvement initiatives and SOC maturity programs.<br> Contribute to process, playbook, and procedure development.<br> Our Culture & Code of Conduct: At ZainTECH, we take pride in a culture built on collaboration, innovation, and uncompromising integrity.<br> We are looking for individuals who share these values and are committed to customer-centricity and ethical excellence.<br> All employees are expected to uphold our Code of Conduct, which serves as a guiding framework for responsible behavior across everything we do — from how we work with each other to how we engage with clients and partners globally.<br> Bachelor's degree or intermediate diploma (minimum) from a recognised institution.<br> Minimum 2 years experience in managed cybersecurity / SOC operations at an investigative level.<br> At least one valid NCSC-approved SOC certification like (CSA, GSOC, GIAC, GCIA,CTIA) or another equivalent certification in the same field that is approved by the NCSC.<br> Strong SIEM investigation, detection-rule development, log and network analysis, and use-case tuning.<br></span> </div>
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<p><b>Organizational Background</b></p><p>Anera (American Near East Refugee Aid) is a non-political, non-religious international humanitarian and development organization that has worked for decades to address the development and relief needs of communities across the Middle East, including Palestine, Lebanon and Jordan. Anera delivers programs in education, health, economic development and emergency relief, working closely with local partners and communities.</p><p><br></p><p><b>Project Background</b></p><p>The Gaza Support Program provides critical humanitarian support to Palestinian patients and their accompanying family members who have been displaced from Gaza and are receiving specialized medical treatment in Jordan. The program operates across accommodation sites and partner hospitals in Amman, coordinating closely with the Jordan Hashemite Charity Organization (JHCO), partner medical facilities, and other service providers to ensure patients receive dignified, timely, and well-coordinated care across medical, psychosocial, and basic support components.</p><p>To strengthen the program's clinical coordination and case management capacity, Anera Jordan is seeking a consultant to serve as Medical Coordinator on a part-time basis for a period of six months.</p><p><br></p><p><b>Objective of the Consultancy</b></p><p>The objective of this consultancy is to provide specialized medical coordination and case management support to the Gaza Support Program, ensuring that all active patient cases are accurately tracked, clinically coordinated, and managed throughout their treatment journey in Jordan. The consultant will serve as the primary clinical liaison with JHCO and partner hospitals, maintain real-time case management records, and contribute to program reporting and documentation — enabling the program team to deliver effective, evidence-based, and dignified care to displaced Palestinian patients and their families.</p><p><br></p><p><b>Scope of Work</b></p><p><b>The consultant will be responsible for the following:</b></p><ul><li><b>Case Management & Patient Tracking</b>: To manage the full case management cycle for medical evacuation cases — including registration, profiling, documentation, referrals, treatment updates, and closure within the IM system (e.g., Activity Info) — while maintaining complete, accurate, and real-time case files and trackers, conducting periodic data quality checks, monitoring cost utilization against category ceilings, and escalating systemic issues or high-risk/urgent cases to the Project Manager in a timely manner.</li></ul><p><br></p><ul><li><b>Medical Coordination & Partner Liaison</b>: To serve as the day-to-day medical and clinical liaison with JHCO focal points and partner hospitals under the Project Manager's strategic oversight, including participating in and documenting clinical coordination meetings, supporting medical case conferences, and flagging non-medical support needs to the Project Officer without independently authorizing such services.</li></ul><p><br></p><ul><li><b>Patient & Family Support Coordination</b>: To conduct field visits and medical/psychosocial needs assessments and follow-up with patients and families, escalating protection, mental health, or welfare concerns in line with Anera's referral pathways, non-displacement policy, and safeguarding principles, and contributing clinical context to patient story documentation in accordance with Do No Harm principles.</li></ul><p><br></p><ul><li><b>Reporting, MEAL & Data Management</b>: To prepare structured monthly case management progress reports and contribute verified case data, narrative inputs, and clinical indicators to monthly, quarterly, and donor reports and MEAL dashboards, while maintaining strict confidentiality and data protection standards for all patient information.</li></ul><p><br></p><ul><li><b>Technical Support & Capacity Building</b>: To develop or update standardized clinical documentation tools, case templates, and SOPs for Project Manager approval, while providing technical guidance to Program Volunteers and contributing to team capacity building on case management, referral pathways, and documentation standards.</li></ul><p><br></p><p><b>Deliverables</b></p><ul><li>Update Medical evacuation tracker, generate case files for patients, and flag urgent cases that may exceed the funding cap. / Monthly, ongoing</li><li>Act as clinical liaison with JHCO and partner hospitals; attend coordination meetings and share MoMs. / Monthly, ongoing </li><li>Conduct regular patient follow-up visits, needs assessments, and escalate protection/safeguarding concerns. / Monthly, ongoing </li><li>Submit a report covering caseload status, risks, service gaps, and cost overview / By the 5th of each month</li><li>support beneficiary data management, support MEAL data inputs through data collection and reporting, and ensure accurate documentation and record-keeping. Months 1–2 (initial), Month 5 (final review)</li><li>Final report with caseload summary, outcomes, handover notes, and recommendations. / Last 5 working days</li></ul><p><br></p><p><b>Duration & Level of Effort</b></p><p>The consultant will work 15 days per month across the 5-month contract period (75 days total), operating from the Anera Jordan field office with regular field visits to hospitals, treatment facilities, and accommodation sites. Working days will be agreed with the Project Manager in advance on a monthly basis. The exact start date will be confirmed upon contracting.</p><p><br></p><p><br></p> </div><h2 class="h5">Skills</h2>
<div data-jb-field="skills"><p><b>Required Qualifications & Experience</b></p><ul><li>Bachelor's degree in Medicine, Public Health, Health Management, or a closely related field; advanced degree is an asset.</li><li>Minimum 3–5 years of relevant professional experience in case management, health coordination, or medical program support in a humanitarian or development context.</li><li>Demonstrated experience working with vulnerable populations including patients, refugees, or displaced persons; prior experience with medical evacuation programs or hospital coordination is a strong asset.</li><li>Strong data management and reporting skills; experience maintaining case trackers, beneficiary databases, or similar tools (Excel, Kobo, or similar) — this is a core requirement.</li><li>Familiarity with JHCO operational frameworks, Jordanian health system referral pathways, or MHPSS principles is highly desirable.</li><li>Strong organizational, coordination, and interpersonal skills; ability to work effectively across multiple partners in a fast-paced environment.</li><li>Proficiency in Microsoft Office (Word, Excel, PowerPoint); experience with data management platforms is an advantage.</li><li>Fluent Arabic and working proficiency in English (written and verbal).</li><li>Ability to handle sensitive, confidential information with professionalism, discretion, and cultural sensitivity.</li><li>Demonstrated ability to work independently, manage competing priorities, and deliver quality outputs within agreed timelines — as required of a consultancy engagement.</li></ul><p><br></p><p><b>Reporting & Supervision</b></p><p>The consultant will report to the Project Manager – Gaza Support Program, with oversight from the Deputy Director of Programs (DDP) at Anera Jordan. </p><p><br></p><p><b><span></span>Safeguarding & Code of Conduct</b></p><p>Given that the program serves vulnerable, war-affected children, the consultant must adhere at all times to Anera's Child Safeguarding Policy, Code of Conduct and Protection from Sexual Exploitation and Abuse (PSEA) standards. The selected consultant will be required to sign these policies prior to commencing work and may be subject to reference and background checks. Any safeguarding or child protection concern must be reported immediately to the Project Manager.</p><p><br></p><p><br></p></div>
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<span></span><p><strong><span>Location:</span></strong><span> Amman, Jordan</span></p><br>
<p><strong><span>Job Type:</span></strong><span> Full-time</span></p><br>
<p><strong><span>Hashtag:</span></strong><span> #LI-AA2</span></p><br> <p><strong><span>About Us:</span></strong></p><br>
<p><span>For over 45 years, Hikma Pharmaceuticals has been putting better health within reach, every day, by creating high-quality medicines and making them accessible to those who need them. We are helping to shape a healthier world that enriches all our communities, and our global team of 9,500+ empowered employees are central to this mission. </span></p><br> <p><span>As a trusted and reliable partner of over 800 high-quality generics, specialty and branded pharmaceutical products, we are driven to improve access to medicine. Through our 29 manufacturing plants, 3 R&D hubs across the MENA, North America and Europe, our footprint allows us to play a critical role in serving patients. </span></p><br> <p><strong><span>Description:</span></strong></p><br> <p><span>We are looking for a talented <span><strong>Associate Manager, Quality Compliance</strong></span>to join us. At Hikma you’ll be supported by a culture of progress and belonging where people are encouraged to develop, wellbeing is prioritised and our inclusive approach values contributions from all. We’re seeking candidates who embody our values: Innovative, driven to keep learning; Caring, genuinely compassionate in their work; and Collaborative, eager to solve problems together.</span></p><br> <p><span>If you want to be part of a team that cares about impact, this is the place for you.</span></p><br> <p><strong><span>Key Responsibilities:</span></strong></p><br> <p><span>Strategic </span></p><br>
<ul>
<li><span>Providing support and guidance to the Hikma injectable sites including compounding by:</span></li>
<li><span>Lead auditing coordination, approach, and execution for injectables/Oral/ laboratory/Data Integrity manufacturing/contract manufacturing CMOs</span></li>
<li><span>Ensuring internal injectable/Oral Hikma site compliance with Hikma’s rules and policies through internal audits</span></li>
<li><span>Following up on all observations by Hikma and third parties which includes CAPA plan implementation and ensuring timely completion.</span></li>
</ul>
<p><span>Technical capabilities </span></p><br>
<ul>
<li><span>Providing concerned Hikma employees with the required guidance related to the injectables/Oral/laboratory/Data Integrity manufacturing/contract manufacturing CMOs manufacturing processes to ensure that the related international standards and specifications are applied on all Hikma concerned processes</span></li>
<li><span>Investigating and studying different problems related to injectables/Oral/ laboratory/Data Integrity manufacturing/contract manufacturing CMOs manufacturing processes that might occur in all Hikma concerned functions and recommending the corrective actions accordingly</span></li>
<li><span>Ensuring that health and safety regulations are followed in the concerned processes to avoid accidents in the workplace during executed audits protecting the auditors</span></li>
<li><span>Ensuring that the entire injectables/Oral/laboratory/Data Integrity manufacturing/contract manufacturing CMOs manufacturing processes are in compliance with the set standard operating procedures (SOPs</span></li>
<li><span>Ensuring that all injectables/Oral/laboratory/Data Integrity manufacturing/contract manufacturing CMOs manufacturing processes, activities, procedures comply with related internal/external regulations</span></li>
<li><span>Conducting periodic checks to ensure that all injectables/Oral/laboratory/Data Integrity manufacturing/contract manufacturing CMOs manufacturing processes are performed correctly and conforming the international standards and specifications</span></li>
<li><span>Assessing different Hikma functions compliance with the set standards and specifications in order to detect the deviations and recommending the necessary corrective actions accordingly</span></li>
<li><span>Providing the Corporate Compliance Director with periodic reports illustrating the work flow of the injectables/Oral/microbiology, laboratory/Data Integrity manufacturing/contract manufacturing CMOs manufacturing processes through Hikma corporate functions</span></li>
<li><span>Documenting different related transactions in all Hikma corporate functions to be used as a reference in the future when needed</span></li>
<li><span>Performing other duties related to the job as assigned by the direct supervisor</span></li>
</ul>
<p><span>Administrative </span></p><br>
<ul>
<li><span>Preparing periodic reports with respect to the Compliance (Injectables/Orals) function's activities and achievements to be submitted to the direct supervisor</span></li>
<li><span>Ensuring that instructions, circulars and organizational and technical decisions are followed and applied</span></li>
<li><span>Implementing Internal quality auditing and Hikma subsidiaries audit program, ensuring that Hikma Internal sites maintain a state of cGMP compliance where all activities within the Hikma Pharmaceutical function comply with the adopted standards, policies, and procedures.</span></li>
<li><span>implementing follow up auditing program for Hikma internal sites, ensuring that response is covered and communicated properly with Hikma quality management.</span></li>
<li><span>Providing Technical Support to Injectable/Oral strategic Under license projects, by qualifying suppliers, upgrading systems of our partners, conducting gap analysis and providing the needed support before/ during and after authorities audits to sites, up to end of registration of the product. </span></li>
<li><span>Assisting in process standardization through Hikma based on international best practices, in addition to supporting the functions’ managers in taking the required corrective and preventive actions.</span></li>
<li><span>Supporting Hikma new projects by providing the needed technical and administrative support for Hikma new projects with new partners (Toll manufacturers, Finished product formulators).</span></li>
<li><span>Participating in audits whenever Hikma audited by third party or authority. By presenting Corporate Compliance role, auditing system.</span></li>
</ul> <p><strong><span>Qualifications:</span></strong></p><br> <p><span>We are looking for candidates whose experience and skills align closely with the </span><span>qualifications outlined below:</span></p><br>
<ul>
<li><span>B.Sc. degree in Chemistry, Biological, Microbiology, Chemical Engineering or equivalent</span></li>
<li><span>M.Sc. degree in TQM or equivalent</span></li>
<li><span>(10) years of experience in a related position, of which at least (5) in a supervisory position</span></li>
<li><span>Experience in a pharmaceutical industry, Oral and Injectables manufacturing.</span></li>
<li><span>Quality certification on auditing e.g. ASQ/ISO9001…. etc </span></li>
</ul> <p><strong><span>Skills:</span></strong></p><br> <ul>
<li><span>Computer Skills</span></li>
</ul>
<p><span>Performs moderately difficult tasks using job related applications, Office applications, and other relevant programs, as well as uses the functions of the internet effectively</span></p><br>
<ul>
<li><span>Data Analysis</span></li>
</ul>
<p><span>Performs complex data analysis utilizing multi-sourced set of data, prepares reports illustrating the results through professional graphs, charts, and other visual aids</span></p><br>
<ul>
<li><span>Documentation / Recording Information</span></li>
</ul>
<p><span>Applying and using various techniques in documenting and recording information in written or electronic/magnetic formats</span></p><br>
<ul>
<li><span>English Language</span></li>
</ul>
<p><span>Demonstrates mastery of the language; near native; ability to read, understand and write extremely difficult or abstract prose, a wide variety of vocabulary, idioms, colloquialisms, and slang</span></p><br>
<ul>
<li><span>Government Relations</span></li>
</ul>
<p><span>Represents the company externally within the government sector and develops and maintains good rapport with its employees</span></p><br>
<ul>
<li><span>Law</span><span>s & Legislations</span></li>
</ul>
<p><span>Possesses knowledge in laws and legislations of several countries that Hikma operates in, including MENA region, USA and Europe</span></p><br>
<ul>
<li><span>Project Management</span></li>
</ul>
<p><span>Ability to manage projects through effective planning, implementation, monitoring and completion of projects, while ensuring best utilization of resources; time, human resources, budget</span></p><br> <p><strong><span>Learn more about Hikma in Jordan </span></strong><strong><span>hikma-jordan-factsheet-aug-2025-en.pdf</span></strong></p><br> </div>