Production Technician Jobs

<p><h4>Description</h4> <p>Optimiza is seeking an experienced Senior Implementation & Support Manager to lead the planning, execution, and support of technology implementations for our clients. This pivotal role involves managing project timelines, coordinating cross-functional teams, and ensuring successful deployment and adoption of solutions. The ideal candidate will have strong leadership skills, in-depth technical knowledge, and a commitment to delivering exceptional customer support throughout the implementation lifecycle.</p> <h4>Key responsibilities:</h4> <ul> <li>Lead end-to-end implementation projects, ensuring timely and quality delivery aligned with client requirements.</li> <li>Manage and coordinate cross-functional teams including technical, operational, and customer support groups.</li> <li>Develop project plans, track progress, and communicate status to stakeholders.</li> <li>Oversee client onboarding, training, and support during and after implementation phases.</li> <li>Identify potential risks and develop mitigation strategies to ensure project success.</li> <li>Ensure post-implementation support issues are resolved efficiently to maximize client satisfaction.</li> <li>Continuously improve implementation methodologies and support processes to enhance efficiency and effectiveness.</li> <li>Collaborate closely with sales and product teams to align implementations with client expectations and product capabilities.</li> </ul> <h4>Requirements</h4> <ul> <li>Bachelor’s degree in Information Technology, Computer Science, Business Administration, or related field.</li> <li>7+ years of experience in implementation management and customer support roles, preferably within the technology sector.</li> <li>Proven ability to lead complex technology deployment projects involving multiple stakeholders.</li> <li>Strong project management skills with knowledge of methodologies such as Agile or Waterfall.</li> <li>Excellent communication, interpersonal, and leadership skills.</li> <li>Experience in managing escalation and resolving customer issues effectively.</li> <li>Familiarity with software deployment lifecycles and support frameworks.</li> <li>Project management certifications (e.g., PMP, PRINCE2) are a plus.</li> </ul> <h4>Benefits</h4> <p>Class A health insurance</p></p><p></p>

<p><h4>Job description</h4> <p>Employee will be part of the deployment pool and will be required to support deployments to various CONUS/OCONUS locations as required. This position will require the member to be flexible in the support of assigned deployment/work schedules.</p> <p>Supports an aircraft ground equipment (AGE) shop in a medium to large-sized military aircraft flying organization. Ensures the timely and proper performance of scheduled and unscheduled maintenance on AGE equipment and light support vehicles. Inspects, tests, and operates AGE to determine equipment serviceability and proper operation. Diagnoses mechanical and electrical circuitry malfunctions. Interprets drawings, wiring diagrams, schematics, and technical data to facilitate repairs and/or modifications to ground support equipment.</p> <p>Identifies appropriate replacement parts in TOs and technical documents and orders those parts. Removes, disassembles, repairs, cleans, treats for corrosion, assembles, and re-installs AGE accessories and components. Stencils and marks AGE as appropriate. Services equipment with fuel, oil, coolant, water, hydraulic fluid, and air as required. Operates, cleans, inspects, and services AGE tow vehicles. Maintains and documents AGE equipment and tow vehicle forms. Positions equipment to support aircraft maintenance and flying operations. Schedules PMIs as required. Adheres to safety procedures and follows technical orders as applicable.</p> <p>USAF equivalent position is AGE Mechanic Apprentice.</p> <h4>Essential responsibilities</h4> <p>Maintains external fuel and grounding systems; performs scheduled and unscheduled maintenance on GSE; inspects, tests, and operates GSE to determine equipment serviceability and proper operation; services equipment with fuel, oil, water, coolant, hydraulic fluid, refrigerant, and compressed air; diagnoses mechanical and electronic circuitry malfunctions using visual and auditory senses, test equipment, and technical publications.</p> <p>Disassembles and assembles malfunctioning basic GSE accessories and components; removes, disassembles repairs, cleans, treats for corrosion, assembles, and reinstalls GSE components and accessories; stencils and marks GSE in accordance with technical publications; stores, handles, labels, uses, and disposes of hazardous materials and waste in accordance with all state, local, and federal environmental standards and regulations.</p> <p>Prepares GSE for storage and mobility deployment; and operates, cleans, inspects, and services GSE towing vehicles.</p> <p>Assists in maintaining vehicle records and assists with updating paper and electronic equipment records; provides dispatch service for GSE, including positioning equipment to support aircraft maintenance and flying operations; practices good housekeeping, tool control, foreign object damage prevention, and safety at all times.</p> <p>Performs all other duties as assigned or requested.</p> <h4>Minimum requirements</h4> <ul> <li>Must have high school diploma or have completed relevant military and/or vocational technical school curriculum.</li> <li>Minimum of one-year actual AGE maintenance experience required.</li> <li>Must be qualified with most basic types and uses of AGE equipment.</li> <li>Must be familiar with diesel engine maintenance and repair, and HVAC maintenance and repair at the basic level.</li> <li>Must be able to perform increment monitor duties to include but not limited to equipment/cargo preparation, documentation, pallet build-up, and hazardous cargo.</li> <li>Must be able to inspect, repair, and operate ground support and auxiliary equipment.</li> <li>Must achieve a passing grade in all required courses/certifications for continued employment, as needed.</li> <li>Employee must meet all OCONUS deployment criteria, to include pre-deployment medical screening, as a condition of employment.</li> <li>Must be able to deploy to forward locations (other countries) as directed by the government.</li> <li>Must be able to lift, carry and/or wear military issued equipment in excess of 50 pounds for extended periods.</li> <li>Must be able to speak, read, write, and understand English.</li> <li>Must have had an active secret US government clearance within the last 12 months. Note: US citizenship is required to obtain a secret clearance.</li> <li>Must be able to maintain required DoD security clearance commensurate with the assigned duties during employment.</li> <li>Must have current/active state issued driver’s license.</li> <li>Must be able to acquire and maintain a valid flight-line government driver’s license.</li> <li>Must have valid U.S. passport with a minimum of two years remaining with at least two facing pairs (four total) of blank visa pages.</li> <li>Must be fully COVID-19 vaccinated with booster. Accommodations may be available under limited circumstances.</li> </ul> <h4>Preferred qualifications</h4> <ul> <li>Associate degree in a relevant career field.</li> <li>RPA deployment experience.</li> <li>Prior experience as a defense contractor.</li> <li>Vehicle operator training.</li> <li>AGE mechanic experience within the last 10 years.</li> </ul></p><p></p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>We are currently seeking for passionate and dynamic Maintenance professionals who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to our guests.<br><br>As an A/C Technician you are responsible to install, service and repair temperature and air quality control systems and your role will include key responsibilities such as:<br><br>• Repair, maintain and provide technical attention to all electrical and mechanical refrigeration systems of the hotel - freezer, fridges, ice makers, fan coil units, chiller, etc.<br>• Maintain preventively all air-conditioning and refrigeration systems within the hotel<br>• Check on performance of refrigeration systems and components<br>• Verify all door closing systems on walk in coolers / freezer (door gaskets / latches)<br>• Check and maintain all defrosting systems and automation of ice makers<br>• Work on maintenance requests from all departments<br>• Ensure routine cleaning of fan coil units and air-handling unit filters<br>• Check on performance of air-conditioning and chill water systems<br>• Cooperate with all engineering colleagues in detention of failures of air-condition and refrigeration system and function set up<br>• Strict control on venting of CFC’s to atmosphere<br>• Overhauling of air-condition / refrigeration equipment and systems<br>• Check all refrigeration and oil levels and control of major repairs<br>• Cooperate and inform Engineering Storekeeper on purchase of parts<br>• Carry out all works as per the country technical regulations and safety standards</p> </div>

<p>Responsibilities Develop, localize, test, and continuously improve AI services for the MENA region. Evaluate AI system and model performance and identify areas for improvement. Develop and improve NLP/NLU, speech, and conversational AI solutions. Collect, prepare, organize, and maintain multilingual datasets for AI training, testing, and evaluation. Develop tools and automation for data processing, model evaluation, and performance analysis. Identify and address language- and region-specific challenges related to AI services. Analyze data and system performance to improve the quality and accuracy of AI solutions. Collaborate with technical and cross-functional teams to deliver high-quality localized AI experiences.</p><p><strong>Desired Candidate Profile</strong></p><p>Qualifications Bachelor s degree in Computer Science, Computer Engineering, or a related technical field. 3 6 years of relevant professional experience in AI, NLP, Machine Learning, Software Engineering, or a related field. Strong programming fundamentals, preferably in Python, C/C++, or Java. Experience with Linux, shell scripting, and Git. Good understanding of data structures, algorithms, and machine learning/deep learning fundamentals. Experience with PyTorch or TensorFlow is preferred. Good understanding of NLP/NLU concepts, including text preprocessing, tokenization, intent classification, and related techniques. Proficiency in both Arabic and English. Strong analytical and problem-solving skills. Ability to work effectively with technical and cross-functional teams. Required Skills Analytical Skills Linux Data Structure Python Automation Git C++ AI</p>

<p><h4>Job description</h4> <p>Diesel truck technician performs all types of repairs and diagnostics. This includes daily hands-on support and training.</p> <p>3 to 5 years minimum full-time experience. Ford training a plus.</p> <p>Paid online training and classroom, lifting up to 70 lbs, must have own tools.</p> <p>New vehicle inspections including factory warranty repairs and computer diagnostics and programming.</p> <p>Earn top wages, match your vacation, and enjoy the security of a premium benefits package.</p> <p>We offer medical insurance, 401K, paid uniforms.</p> <p>Lots of fleet work. Family owned since 1955.</p></p><p></p>

<p><h4>Job description</h4> <p>Diesel truck technician performs all types of repairs and diagnostics. This includes daily hands-on support and training.</p> <p>3 to 5 years minimum full-time experience. Ford training a plus.</p> <p>Paid online training and classroom, lifting up to 70 lbs, must have own tools.</p> <p>New vehicle inspections including factory warranty repairs and computer diagnostics and programming.</p> <p>Earn top wages, match your vacation, and enjoy the security of a premium benefits package.</p> <p>We offer medical insurance, 401K, paid uniforms.</p> <p>Lots of fleet work. Family owned since 1955.</p></p><p></p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>We are seeking a skilled AI Engineer to join our innovative team in Amman, Jordan. This role is pivotal in harnessing cutting-edge technology to develop intelligent agents that enhance user interaction and automate processes. As an AI Engineer, you will be at the forefront of designing and implementing AI solutions that drive efficiency and create value across various applications. Your contributions will play a significant role in shaping the future of our technology landscape.</p><p>Our company fosters a culture of collaboration and continuous learning, providing you with ample opportunities for professional growth. You will work alongside a diverse group of talented individuals who are passionate about technology and innovation. We believe in empowering our team members through training and development initiatives, ensuring you have the resources to advance your skills and career. As you progress in this role, you will have the chance to take on leadership responsibilities and influence key projects that align with our strategic vision.</p><p>In this dynamic environment, you will not only enhance your technical expertise but also develop critical soft skills such as teamwork, communication, and problem-solving. As an AI Engineer, your work will have a direct impact on our business objectives, making this a rewarding opportunity for those who are eager to make a difference. Join us to be part of a forward-thinking company where your ideas are valued, and your career can flourish.</p><p><b>Responsibilities:</b></p><ol><li>Design and develop AI-driven solutions to enhance user interactions, utilizing machine learning algorithms and natural language processing techniques to improve accuracy and efficiency in real-time applications.</li><li>Collaborate with cross-functional teams to gather requirements and translate business needs into technical specifications, ensuring alignment between AI initiatives and overall company objectives.</li><li>Conduct thorough testing and validation of AI models to ensure reliability and performance, employing tools such as TensorFlow and PyTorch to optimize algorithms for various use cases.</li><li>Monitor and analyze AI system performance, utilizing data analytics to identify areas for improvement and implementing enhancements that drive better outcomes for users.</li><li>Document AI processes and workflows clearly and comprehensively, ensuring that knowledge is shared across the team and facilitating easier onboarding for new engineers.</li><li>Stay updated with the latest advancements in AI technologies and methodologies, actively participating in workshops and conferences to bring fresh insights into the team.</li><li>Mentor junior engineers and interns, providing guidance and support to foster their growth and development within the organization.</li><li>Implement best practices in AI development and deployment, ensuring compliance with industry standards and ethical considerations in all AI-related projects.</li><li>Engage with stakeholders to present findings and recommendations based on AI insights, effectively communicating complex technical concepts to non-technical audiences.</li></ol> </div><h2 class="h5">Skills</h2> <div data-jb-field="skills"><ul><li>Proficiency in machine learning frameworks such as TensorFlow and PyTorch to develop robust AI models.</li><li>Strong programming skills in languages like Python and Java, essential for building scalable AI applications.</li><li>Experience with natural language processing techniques to enhance user interaction and automate responses.</li><li>Solid understanding of data structures and algorithms to optimize performance and efficiency in AI systems.</li><li>Ability to analyze large datasets and derive actionable insights using data analytics tools.</li><li>Excellent problem-solving skills, enabling you to tackle complex challenges in AI development.</li><li>Strong communication skills to effectively collaborate with cross-functional teams and present technical information to stakeholders.</li></ul></div>

<p><b>Key Roles and Responsibilities</b></p><p><br></p><p>Conduct detailed enterprise diagnostics to assess business maturity, commercial viability, operational performance, market position, growth potential, investment requirements, and business development needs.</p><p>Support the segmentation of enterprises into the programme's Micro Enterprise, Missing Middle, and Development &amp; Innovation enterprise categories based on established programme criteria and diagnostic findings.</p><p>Develop tailored Enterprise Development Plans identifying the technical, managerial, financial, and market support required by each participating enterprise.</p><p>Deliver and/or coordinate tailored business development support covering areas such as business planning, financial management, cash-flow management, costing and pricing, marketing, digitalization, business growth, and market expansion.</p><p>Provide more advanced and specialized advisory support to Missing Middle and Development &amp; Innovation enterprises according to their stage of growth and investment requirements.</p><p>Support entrepreneurs to develop and refine business and investment plans and determine realistic financing requirements based on business needs and projected cash flows.</p><p>Assess enterprise investment readiness and provide technical recommendations to inform the financing appraisal and selection process.</p><p>Work closely with the Credit Administration Specialist and finance team to ensure that enterprise assessments, investment proposals, and technical recommendations are appropriately reflected in financing decisions.</p><p>Integrate NEF's Environmental and Social Risk Management requirements into enterprise diagnostics, business planning, and investment-readiness support, including relevant considerations related to decent work, occupational health and safety, resource efficiency, and responsible business practices.</p><p>Deliver structured post-financing mentoring and coaching to support effective utilization of financing, business performance, financial management, and repayment capacity.</p><p>Identify underperforming or at-risk enterprises early and develop tailored business improvement or recovery measures in coordination with programme and financing teams.</p><p>Facilitate market linkages by connecting enterprises with relevant suppliers, buyers, business associations, value-chain actors, digital platforms, and other market opportunities, including through Siraj Market.</p><p>Document enterprise progress, technical assistance provided, emerging constraints, and business performance through NEF's programme monitoring and digital systems.</p><p>Capture enterprise-level market intelligence and recurring business constraints to inform programme learning, financial product adaptation, and wider market systems development activities.</p><p><strong>Desired Candidate Profile</strong></p><ul><li>Bachelor s degree in business administration, Economics, Finance, Entrepreneurship, Accounting, Marketing, or another relevant discipline; advanced degree or relevant professional certification is an advantage.</li><li>Minimum 5 years of relevant experience in MSME development, business advisory services, entrepreneurship, enterprise finance, investment readiness, or private sector development.</li><li>Demonstrated practical experience conducting enterprise diagnostics and business assessments and translating findings into tailored business development plans.</li><li>Strong experience supporting MSMEs in areas such as business planning, financial management, cash-flow analysis, costing and pricing, marketing, operational improvement, investment planning, and business growth.</li><li>Experience assessing business viability, investment requirements, growth potential, and financing readiness of micro and small enterprises.</li><li>Ability to review and analyze business plans, financial projections, investment proposals, and enterprise cash flows.</li><li>Experience providing one-to-one business mentoring, coaching, and technical assistance to entrepreneurs and existing enterprises.</li><li>Practical understanding of different enterprise stages, from early-stage micro businesses to established growth-oriented MSMEs.</li><li>Experience supporting market access, buyer/supplier linkages, value-chain integration, digitalization, or business-to-business connections is highly desirable.</li><li>Understanding of responsible enterprise development, including environmental and social risk considerations, decent work, occupational health and safety, and responsible business practices.</li><li>Experience working with financial institutions or supporting enterprises to access loans or other financial products is a strong advantage.</li><li>Strong analytical and interpersonal skills, with the ability to identify the underlying causes of enterprise performance constraints rather than applying standardized solutions.</li><li>Strong Arabic communication skills and good working proficiency in English.</li><li>Ability and willingness to conduct frequent enterprise visits within programme locations.</li></ul>

<p><h4>Description</h4> <p>BlackStone eIT is looking for a talented Outsystems senior developer to elevate our development teams. In this pivotal role, you will be at the forefront of our Outsystems projects, leading initiatives that are crucial for our clients' success. You will leverage your extensive knowledge of the Outsystems platform to mentor junior developers and collaborate closely with business stakeholders to create cutting-edge applications that drive business value.</p> <h4>Key responsibilities</h4> <ul> <li>Develop and deliver high-quality Outsystems applications in alignment with business requirements.</li> <li>Provide technical leadership and mentorship to development teams, promoting best practices.</li> <li>Work with clients and stakeholders to gather requirements and translate them into technical specifications.</li> <li>Ensure the successful execution of the software development lifecycle, from design to deployment.</li> <li>Participate in code reviews and oversee adherence to coding standards.</li> <li>Stay current with Outsystems advancements and industry innovations to integrate new technologies.</li> <li>Lead project meetings to track progress and ensure timely delivery of milestones.</li> </ul> <h4>Requirements</h4> <ul> <li>Bachelor's degree in computer science, software engineering or a related field.</li> <li>A minimum of 7 years of software development experience, specializing in Outsystems.</li> <li>At least 3 years in a leadership or senior role within the Outsystems ecosystem.</li> <li>Deep understanding of application design patterns and software development best practices.</li> <li>Experience with agile project management methodologies.</li> <li>Strong communication and team collaboration skills.</li> <li>A proactive mindset with the ability to solve complex problems.</li> <li>Outsystems certification(s) is highly regarded.</li> </ul></p><p></p>

<p><h4>Description</h4> <p>BlackStone eIT is looking for a talented Outsystems senior developer to elevate our development teams. In this pivotal role, you will be at the forefront of our Outsystems projects, leading initiatives that are crucial for our clients' success. You will leverage your extensive knowledge of the Outsystems platform to mentor junior developers and collaborate closely with business stakeholders to create cutting-edge applications that drive business value.</p> <h4>Key responsibilities</h4> <ul> <li>Develop and deliver high-quality Outsystems applications in alignment with business requirements.</li> <li>Provide technical leadership and mentorship to development teams, promoting best practices.</li> <li>Work with clients and stakeholders to gather requirements and translate them into technical specifications.</li> <li>Ensure the successful execution of the software development lifecycle, from design to deployment.</li> <li>Participate in code reviews and oversee adherence to coding standards.</li> <li>Stay current with Outsystems advancements and industry innovations to integrate new technologies.</li> <li>Lead project meetings to track progress and ensure timely delivery of milestones.</li> </ul> <h4>Requirements</h4> <ul> <li>Bachelor's degree in computer science, software engineering or a related field.</li> <li>A minimum of 7 years of software development experience, specializing in Outsystems.</li> <li>At least 3 years in a leadership or senior role within the Outsystems ecosystem.</li> <li>Deep understanding of application design patterns and software development best practices.</li> <li>Experience with agile project management methodologies.</li> <li>Strong communication and team collaboration skills.</li> <li>A proactive mindset with the ability to solve complex problems.</li> <li>Outsystems certification(s) is highly regarded.</li> </ul></p><p></p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>Key Responsibilities:</p><p>System &amp; Infrastructure Support:</p><ul><li>Troubleshoot, diagnose, and resolve all application, user and system issues.</li><li>Ensure high performance of Retail systems across Head Office and all sites.</li><li>Provide support for MS SQL Server-based systems (Head Office, Back Office, POS).</li></ul><p><br></p><p>User &amp; Client Support:</p><ul><li>Liaise with users at Head Office and fuel stations to resolve technical issues.</li><li>Provide training and guidance to users on system functionalities as required.</li><li>Work closely with vendors and external support teams for any third-party system issues.</li></ul><p>Required Skills &amp; Qualifications:</p><p>Technical Expertise:</p><ul><li>background in infrastructure support (networking, servers, storage, cloud, security).</li><li>Familiarity with POS systems, bank terminals, etc.</li><li>Experience of Implement, test, configure, troubleshooting and supporting application.</li><li>Experience in Providing technical support to end-user as per IT related issues</li><li>Experience in Writing queries and manage MS SQL and writing scripts.</li><li>Good understanding of Web Services, API and IP based protocols</li><li>Knowledge of networking protocols, firewalls, VPNs, and other network management tools.</li></ul><p><br></p> </div><h2 class="h5">Skills</h2> <div data-jb-field="skills"><p>Experience:</p><ul><li>Minimum 3+ years of experience in IT support roles.</li><li>Experience working with retail systems or similar environments with distributed sites.</li></ul><p><br></p><p>Personal Attributes:</p><ul><li>Strong leadership qualities with the ability to motivate and develop a high-performing support team.</li><li>Able to manage high-pressure situations and lead incident responses.</li><li>Self-motivated, detail-oriented, and able to work independently when required.</li></ul><p><br></p><p>Other Considerations:</p><ul><li>Ability to work in an on-call &amp; shift rotation, if necessary, to provide after-hours support</li></ul><p><br></p></div>

<p>We are looking for a talented Analyst, IT SAP ABAP to join us. At Hikma you ll be supported by a culture of progress and belonging where people are encouraged to develop, wellbeing is prioritised and our inclusive approach values contributions from all. We re seeking candidates who embody our values: Innovative, driven to keep learning; Caring, genuinely compassionate in their work; and Collaborative, eager to solve problems together.</p><p>If you want to be part of a team that cares about impact, this is the place for you.</p><p>Key Responsibilities:</p><ul><li>Develop structured ABAP programs to support business rules that guide management decisions in SAP functional areas.</li><li>Maintain high standards of software quality within the team by establishing good practices and habits.</li><li>Do the required SAP configuration or customizations related directly with SAP ABAP.</li><li>Analyse business requirements, review existing systems, define the solution, and translate into levels of effort and technical designs</li><li>Perform tuning reports and programs for best performance where needed.</li><li>Maintain appropriate levels of technical and procedural documentation</li><li>Adhere to appropriate departmental procedures and practices (such as auditing requirements, control procedures)</li><li>Interact with Software vendors to solve any technical issues raised if any.</li><li>Performing other duties related to the job as assigned by the direct supervisor</li><li>Ability to identify and communicate issues and risks to his direct manager or end user to facilitate timely resolution</li><li>Plan and executes unit and acceptance testing</li><li>Execute project activities according to project plan and Hikma s quality standards</li><li>Perform Root Cause Analysis of problem tickets and identify opportunities for value enhancement and provide solution</li></ul><p><strong>Desired Candidate Profile</strong></p><p>We are looking for candidates whose experience and skills align closely with the qualifications outlined below:</p><p>Minimum: B.Sc. degree in Information Technology, Computer Engineering, or relevant functional field</p><p>Preferred: SAP ABAP Certificate</p><p>Minimum: 0-1 Years</p><p>Preferred: 1 year in SAP Development</p><p>Skills:</p><ul><li>Collaboration and Teamwork</li><li>Communication and Influence</li><li>Customer Focus Internal/External</li><li>Planning and Organizing</li><li>Problem Solving/Analysis</li><li>Self-Development</li><li>Managing Technology</li><li>Technical Skills</li><li>Analytical thinking</li><li>Excellent English</li><li>Proficiency in Microsoft Office (Outlook, Excel, Word, and PowerPoint)</li></ul>

<p><h4>Description</h4> <p>The incident response analyst is responsible for investigating, containing, eradicating, and supporting the recovery of cybersecurity incidents across customer and enterprise environments. The role plays a critical part in minimizing business impact from cyber threats by coordinating response activities, performing technical investigations, and supporting the continuous improvement of incident response capabilities.</p> <p>The role collaborates closely with security operations, threat intelligence, digital forensics, and customer IT teams to identify attack vectors, contain threats, and strengthen organizational resilience against future incidents.</p> <h4>Responsibilities</h4> <h4>Incident investigation & response</h4> <ul> <li>Respond to security incidents within defined SLAs and escalation procedures.</li> <li>Perform detailed investigations to determine nature of the attack, scope of compromise, impacted systems, attack vectors, and potential business impact.</li> <li>Analyze indicators of compromise (IOCs) and attacker activity.</li> <li>Identify containment, eradication, and recovery actions required to mitigate incidents.</li> <li>Coordinate incident response activities with internal and customer stakeholders.</li> </ul> <h4>Threat analysis & root cause investigation</h4> <ul> <li>Conduct in-depth analysis of security incidents and suspicious activities.</li> <li>Identify vulnerabilities, attack techniques, and security gaps contributing to incidents.</li> <li>Perform root cause analysis to determine how incidents occurred and identify preventive controls.</li> <li>Analyze attacker tactics, techniques, and procedures (TTPs) using industry frameworks such as MITRE ATT&CK.</li> </ul> <h4>Incident coordination & escalation</h4> <ul> <li>Manage incident response activities across multiple technical teams.</li> <li>Escalate incidents requiring digital forensics support, specialized technical expertise, and malware analysis.</li> <li>Coordinate communication between technical teams, management, and customer stakeholders.</li> <li>Support crisis management activities during major incidents.</li> </ul> <h4>Documentation & reporting</h4> <ul> <li>Prepare detailed incident reports documenting findings, impact assessments, root cause analysis, and remediation recommendations.</li> <li>Maintain investigation records and evidence documentation.</li> <li>Support development of executive-level incident summaries and post-incident reviews.</li> </ul> <h4>Process improvement & readiness</h4> <ul> <li>Support the development and enhancement of incident response playbooks, response procedures, and investigation methodologies.</li> <li>Participate in tabletop exercises and incident simulations.</li> <li>Identify opportunities to improve response effectiveness and operational readiness.</li> </ul> <h4>Our culture & code of conduct</h4> <p>At ZainTECH, we take pride in a culture built on collaboration, innovation, and uncompromising integrity. We are looking for individuals who share these values and are committed to customer-centricity and ethical excellence. All employees are expected to uphold our code of conduct, which serves as a guiding framework for responsible behaviour across everything we do - from how we work with each other to how we engage with clients and partners globally.</p> <h4>Requirements</h4> <ul> <li>Bachelor's degree or intermediate diploma (minimum) from a recognised institution.</li> <li>Minimum 3 years experience in cybersecurity / information security, including 1 or more years in incident response.</li> <li>At least one valid NCSC-approved IR certification like ECIH, CCIM, Blue Team Level 2, or another equivalent certification in the same field that is approved by the NCSC.</li> <li>Practical skills in log analysis, endpoint and network investigation, malware triage, and use of IR tooling.</li> <li>Exposure to SIEM/SOAR and EDR platforms is preferable.</li> <li>Experience in an MSSP or SOC environment is preferable.</li> </ul></p><p></p>

<p>Assists in preparing detailed electrical designs through CAD software for building projects such as schools, hospitals, clinics, shelters, warehouses, and rehousing initiatives including renewable, energy, PV and infrastructure projects, ensuring compliance with Agency policies, design criteria, standards, and both local and international codes of practice, and incorporating green elements and safety needs to achieve the most cost effective and reliable solution. Contributes to the tender documents preparation related to electrical works, including drafting specifications for non-standard items, and preparing relevant descriptions for inclusion in Bills of Quantities (BoQs) and cost estimate. Provides technical support for electrical alteration works in Agency premises, including preparing assessment technical reports on the existing electrical systems, inspections, and remediation requirements. Cooperates with construction teams to address electrical design issues during implementation; supports updates of electrical drawings to reflect as-built conditions and evolving site requirements. Coordinates with other designers to optimise electrical solutions, ensuring safety, integrity, and protection in the overall designs; may suggest improvements where is applicable. Assists in drafting Terms of Reference (ToR) for consultants for electrical works and supports their monitoring and supervision to ensure adherence thereof and meeting the design criteria and standards. Provides inputs for electrical technical reports, design reports, progress weekly, monthly, and ad-hoc reports. Performs other duties as may be assigned by the supervisor. UN Core Values of Integrity, Professionalism and Respect for Diversity, and Core Competencies of Communication, Working with People and Drive for Results apply by default. Creating and Innovating Applying Technical Expertise Relating and Networking Learning and Researching Rapidly learns new tasks and commits information to memory quickly; demonstrates an immediate understanding of newly presented information. Work Experience Indicate your current involvement in any outside activities, as it is required. Including but not limited to employment, independent contractor/freelance consultant, board member (corporate, academic, etc), expert group, lobby, public speaking/writing (article, book, blog, social media etc), teaching, conferences, training, press statement, voluntary work, political activity, fundraising/donation for non-UNRWA entity, running for public office, role in political party or orgs, owning business, work for gov./NGO/private company/charity, UNRWA partner/vendor, full/part-time, paid or not. A "yes" answer doesn't necessarily lead to exclusion from future work at UNRWA, yet misrepresentation in providing accurate/complete info can lead to disqualification/termination of appointment, if hired. You are required to have at least three years of relevant experience in the electrical design resources, which specified for drawing and calculations, preferably in public buildings and developmental projects. You are required to have experience with electrical design software and computer-aided design, such as AutoCAD and other software. Good command of written and spoken English and Arabic is required. Are you currently residing in Duty Station. It is required that you specify your current location. English and French are the working languages of the United Nations Secretariat. For this job opening, English and Arabic are required. The table below shows the minimum required level for each skill in these languages, according to the UN Language Framework (please consult https://languages.un.org for details). During the assessment, the applications will be given preference based on the following desirable qualifications: Knowledge of relevant "greening" approaches and protection needs. Has an experience in PV system design works. Knowledge of site data verifications and modelling software. Provided very good understanding of the context of Palestine refugees and UNRWA operations. The shortlisted candidates will be afterward evaluated based on: Technical Test Competency-based Interview Candidates who meet the post requirements and the required language level will be considered for the&nbsp;</p><p><strong>Desired Candidate Profile</strong></p><p>A university degree in electrical engineering from an accredited university/institution.</p><p>You are required to have at least three years of relevant experience in the electrical design resources, which specified for drawing and calculations, preferably in public buildings and developmental projects.</p><p>You are required to have experience with electrical design software and computer-aided design, such as AutoCAD and other software.</p><p>Good command of written and spoken English and Arabic is required.</p><p>Are you currently residing in Duty Station. It is required that you specify your current location.</p>

<p><h4>Description</h4> <p>The digital forensics analyst is responsible for conducting forensic investigations, evidence acquisition, preservation, analysis, and reporting activities in support of cybersecurity incidents, legal investigations, regulatory requirements, and internal security matters. The role plays a critical part in identifying the source, scope, and impact of cyber incidents while ensuring the integrity and admissibility of digital evidence.</p> <p>The role works closely with incident response teams, security operations, legal stakeholders, and customer representatives to investigate cyber incidents, collect forensic evidence, and provide technical findings that support decision-making, remediation, and potential legal proceedings.</p> <h4>Responsibilities</h4> <p><strong>Digital evidence acquisition & preservation</strong><br> Perform forensic acquisition of digital evidence from workstations, servers, mobile devices, virtual environments, cloud platforms, and removable media.<br> Ensure proper chain of custody procedures are followed throughout investigations.<br> Preserve evidence integrity using approved forensic methodologies and tools.<br> Conduct live and dead-box forensic acquisitions.<br> Maintain forensic evidence repositories and documentation.</p> <p><strong>Forensic investigation & analysis</strong><br> Analyze digital evidence to identify unauthorized access, data theft, insider threats, malware activity, data destruction attempts, and policy violations.<br> Examine file systems, registry artifacts, event logs, browser artifacts, user activity records, and network evidence.<br> Conduct timeline analysis and event reconstruction activities.<br> Support attribution efforts and attack path analysis where applicable.</p> <p><strong>Reporting & documentation</strong><br> Prepare detailed forensic reports documenting the methodology, findings, evidence collected, and conclusions.<br> Present findings to technical and non-technical stakeholders.<br> Maintain investigation records in accordance with regulatory and legal requirements.<br> Support expert witness preparation activities where required.</p> <p><strong>Research & continuous improvement</strong><br> Maintain awareness of emerging attack techniques, anti-forensics methodologies, and digital investigation trends.<br> Support the development of investigation procedures, forensic methodologies, and evidence handling standards.<br> Participate in technical training and capability development initiatives.</p> <h4>Our culture & code of conduct</h4> <p>At ZainTECH, we take pride in a culture built on collaboration, innovation, and uncompromising integrity. We are looking for individuals who share these values and are committed to customer-centricity and ethical excellence. All employees are expected to uphold our code of conduct, which serves as a guiding framework for responsible behavior across everything we do—from how we work with each other to how we engage with clients and partners globally.</p> <h4>Requirements</h4> <ul> <li>Bachelor's degree or intermediate diploma (minimum) from a recognised institution.</li> <li>Minimum 2 years experience in cybersecurity, including at least 2 completed digital forensic investigations.</li> <li>At least one valid NCSC-approved forensics certification like GCFE, GCFA, CHFI, or another equivalent certification in the same field that is approved by the NCSC.</li> <li>Hands-on use of forensic tools and sound evidence-handling practice.</li> <li>Exposure to mobile and cloud forensics is preferable.</li> <li>Experience in an MSSP, lab, or law-enforcement forensic environment is preferable.</li> </ul></p><p></p>

<p><h4>Description</h4> <p>The digital forensics analyst is responsible for conducting forensic investigations, evidence acquisition, preservation, analysis, and reporting activities in support of cybersecurity incidents, legal investigations, regulatory requirements, and internal security matters. The role plays a critical part in identifying the source, scope, and impact of cyber incidents while ensuring the integrity and admissibility of digital evidence.</p> <p>The role works closely with incident response teams, security operations, legal stakeholders, and customer representatives to investigate cyber incidents, collect forensic evidence, and provide technical findings that support decision-making, remediation, and potential legal proceedings.</p> <h4>Responsibilities</h4> <p><strong>Digital evidence acquisition & preservation</strong><br> Perform forensic acquisition of digital evidence from workstations, servers, mobile devices, virtual environments, cloud platforms, and removable media.<br> Ensure proper chain of custody procedures are followed throughout investigations.<br> Preserve evidence integrity using approved forensic methodologies and tools.<br> Conduct live and dead-box forensic acquisitions.<br> Maintain forensic evidence repositories and documentation.</p> <p><strong>Forensic investigation & analysis</strong><br> Analyze digital evidence to identify unauthorized access, data theft, insider threats, malware activity, data destruction attempts, and policy violations.<br> Examine file systems, registry artifacts, event logs, browser artifacts, user activity records, and network evidence.<br> Conduct timeline analysis and event reconstruction activities.<br> Support attribution efforts and attack path analysis where applicable.</p> <p><strong>Reporting & documentation</strong><br> Prepare detailed forensic reports documenting the methodology, findings, evidence collected, and conclusions.<br> Present findings to technical and non-technical stakeholders.<br> Maintain investigation records in accordance with regulatory and legal requirements.<br> Support expert witness preparation activities where required.</p> <p><strong>Research & continuous improvement</strong><br> Maintain awareness of emerging attack techniques, anti-forensics methodologies, and digital investigation trends.<br> Support the development of investigation procedures, forensic methodologies, and evidence handling standards.<br> Participate in technical training and capability development initiatives.</p> <h4>Our culture & code of conduct</h4> <p>At ZainTECH, we take pride in a culture built on collaboration, innovation, and uncompromising integrity. We are looking for individuals who share these values and are committed to customer-centricity and ethical excellence. All employees are expected to uphold our code of conduct, which serves as a guiding framework for responsible behavior across everything we do—from how we work with each other to how we engage with clients and partners globally.</p> <h4>Requirements</h4> <ul> <li>Bachelor's degree or intermediate diploma (minimum) from a recognised institution.</li> <li>Minimum 2 years experience in cybersecurity, including at least 2 completed digital forensic investigations.</li> <li>At least one valid NCSC-approved forensics certification like GCFE, GCFA, CHFI, or another equivalent certification in the same field that is approved by the NCSC.</li> <li>Hands-on use of forensic tools and sound evidence-handling practice.</li> <li>Exposure to mobile and cloud forensics is preferable.</li> <li>Experience in an MSSP, lab, or law-enforcement forensic environment is preferable.</li> </ul></p><p></p>

<p><h4>Description</h4> <p><strong>Place:</strong> Amman - Jordan<br> <strong>Starting date:</strong> August 20th 2026<br> <strong>Duration of contract:</strong> 6 months<br> <strong>Closing date for applications:</strong> 26th July 2026</p> <p>Humanity & Inclusion is an independent and impartial aid organisation working in situations of poverty and exclusion, conflict and disaster. The organisation works alongside people with disabilities and vulnerable populations, taking action and bearing witness in order to respond to their essential needs, improve their living conditions and promote respect for their dignity and fundamental rights.</p> <p>At Handicap International-Humanity & Inclusion, we truly believe in the importance of inclusion and diversity within our organisation. This is why we are engaged in a disability policy to encourage the inclusion and integration of people with disabilities.</p> <p>Please indicate if you require any special accommodation, even at the first interview.</p> <h4>Job context</h4> <p>HI Palestine is currently operating as a stand-alone program under the authority of the Emergency Division, with a dedicated governance framework adapted to the scale and complexity of the crisis. This arrangement, confirmed until the end of 2026, is intended to provide the structural flexibility and operational responsiveness required in the current context, while also anticipating and preparing for a transfer back to Mashreq Programme (regional office).</p> <p>The mission's operational strategy relies on four pillars: Health (Rehabilitation and P&O), Armed Violence Reduction, Atlas Logistics, and Inclusive Education. Cross-cutting components include IHA, MHPSS, Protection Mainstreaming, and DGA.</p> <p>Women, men, girls and boys with disabilities in the West Bank and Gaza Strip have been disproportionately impacted by the recurrent escalations and unprecedented humanitarian crisis. People with disabilities face significant needs and complex barriers to accessing humanitarian services and assistance across sectors of intervention.</p> <h4>Your mission</h4> <p>MHPSS is a core component of HI’s intervention in Palestine. MHPSS is systematically integrated into HI’s health activities, including rehabilitation and P&O, as well as into its education interventions. In this context, the MHPSS Specialist plays a key role in ensuring the technical quality, coherence, and coordination of MHPSS activities across the programme.</p> <p>As activities continue to expand in the West Bank, the position will also support the harmonization of approaches, tools, and processes between Gaza and the West Bank, ensuring consistency in programme implementation.</p> <p>Finally, with the programme expected to transition to the regional office in the coming months, the MHPSS Specialist will contribute to preparing and supporting this transition, ensuring continuity of technical leadership and knowledge transfer.</p> <p>Under the management of the Technical Head of Program (THoP), the MHPSS Specialist in Palestine (based in Amman, Jordan) continues the support and technical leadership for the MHPSS sector. The MHPSS Specialist will ensure continuity and training and technically support MHPSS teams, while ensuring the quality, consistency, and integration of MHPSS across interventions and multidisciplinary health and education programmes. The position will also support the harmonization of approaches between Gaza and the West Bank and contribute to preparing the programme's transition to the regional structure.</p> <p>The MHPSS Specialist will have strong interactions with internally: Area Manager, Project Managers, Technical Officers, Officers, Specialists, MEAL department, Operations Manager, Grants Manager; and externally: partners, local authorities, health structures, health NGOs.</p> <p>The MHPSS Specialist will report to the THoP, will have technical management from the MHPSS Global Specialist, and will have the functional management of the MHPSS teams in Gaza and West Bank.</p> <h4>Requirements</h4> <p><strong>Your profile:</strong></p> <ul> <li>At least 5 years of overall professional experience in the field of MHPSS including a minimum of 3 years experience in emergency response in conflict-affected countries.</li> <li>You hold a master degree in psychology, preferably in clinical psychology, or a related field is required.</li> <li>Training in evidence-based therapeutic approaches for trauma, stress, and mental health issues in emergency contexts.</li> <li>Comprehensive knowledge of the IASC Mental Health and Psychosocial Support in Emergency Settings guidelines and associated documents.</li> <li>Experience in conducting multi-sectorial assessments is required.</li> <li>Strong interpersonal and intercultural skills required.</li> <li>Fluency in oral and written English is compulsory.</li> <li>Arabic skills are a strong asset.</li> </ul> <h4>Benefits</h4> <p>The position is open at both international and national levels. If you are Jordanian, you will benefit from a national contract with the local package.</p> <p><strong>International contract:</strong></p> <p>At HI, the conditions offered are up to your commitment and adapted to the context of your mission:</p> <ul> <li>6 months international contract starting from August 20, 2026 based in Jordan;</li> <li>The international contract provides social cover adapted to your situation:</li> <li>Unemployment insurance benefits for EU nationals;</li> <li>Pension scheme;</li> <li>Medical coverage with 50% of employee contribution;</li> <li>Repatriation insurance paid by HI;</li> <li>Salary from 2757 € gross/month upon experience;</li> <li>Per diem: 640 € net/month - paid in the field;</li> <li>Hardship: no hardship allowance for Jordan;</li> <li>Paid leaves: 25 days per year;</li> <li>R&R: 11 days per year;</li> <li>Position: Unaccompanied;</li> <li>Housing: Collective taken in charge by HI.</li> </ul></p><p></p>

<p>Who We Are: Headquartered in Washington, DC, Versar Global Solutions provides full mission lifecycle solutions for challenges faced by our government and commercial Customers in the natural, built, and digital environments. With team members located around the world, and a rich legacy spanning more than 50 years, Versar Global Solutions delivers a broad array of planning, analysis and risk management solutions, project and program management, operations and maintenance services, and information technology applications for environmental management and remediation projects, mission critical facilities and installations, and in support of readiness and contingency operations. NOTE: This positions is contingent upon award of work.</p><p>Who You Are: The Information Technology (IT) Specialist will provide on-site ASG-J installation IT support, administration, and maintenance for secure and non-secure networks and Command and Control (C2) systems. The position will support users and systems across ASG-J installations within Jordan and assist with Information Assurance, cybersecurity, network, workstation, and operational IT requirements in accordance with applicable DoD policies and technical standards.</p><p>What You ll Do: Provide installation-level IT support, administration, troubleshooting, and maintenance for ASG-J users and systems. Support secure and non-secure local area network environments, including NIPR and SIPR systems, as authorized. Support Command and Control (C2) systems and associated user, workstation, peripheral, and connectivity requirements. Troubleshoot hardware, software, network, account, authentication, and user-access issues. Install, configure, operate, maintain, and document applicable workstations, peripherals, network devices, and IT systems within assigned permissions. Support Information Assurance (IA), cybersecurity, vulnerability-management, and system-compliance activities. Assist with implementation and maintenance of applicable DoD cybersecurity controls, technical directives, and configuration requirements. Coordinate account creation, modification, access, and troubleshooting with Government network and cybersecurity personnel. Maintain required system, configuration, inventory, trouble-ticket, and support documentation. Escalate network, cybersecurity, infrastructure, or enterprise-level issues to the appropriate Government support organization. Support approved software installation, patching, updates, imaging, and configuration activities as authorized. Provide technical assistance and customer support to military, civilian, and contractor users. Coordinate with Government communications, network, cybersecurity, and C2 stakeholders to resolve technical issues. Provide IT support across ASG-J installations within Jordan as mission requirements dictate. Protect sensitive information and comply with applicable DoD cybersecurity, acceptable-use, and information-protection requirements.</p><p>What You ll Bring: Bachelor's degree in information technology, computer science, cybersecurity, information systems, or a related field; substantial relevant DoD IT experience may be considered in lieu of degree requirements. Minimum of four years of relevant IT support, systems administration, network support, cybersecurity, or related technical experience. Demonstrated hands-on experience supporting enterprise IT environments, networks, systems, workstations, and end users. Experience supporting DoD or military IT environments, or comparable secure enterprise environments. Working knowledge of network troubleshooting, Microsoft Windows environments, user accounts, hardware, software, and peripheral support. Knowledge of cybersecurity and Information Assurance principles applicable to enterprise IT operations. Ability to document technical issues, corrective actions, configurations, and support activities. Strong customer service, troubleshooting, communication, and organizational skills. Ability to obtain and maintain a Secret security clearance and applicable privileged/system access. Ability to obtain and maintain any DoD cybersecurity workforce certification required for assigned duties and access level. Ability to meet and sustain all applicable medical, deployment, and theater-entry requirements for Jordan. Successful results of preemployment screenings, including federal background check, MVR, and drug screen. Comply with the company's drug and alcohol policy. Preferred qualifications Current Secret clearance. Previous experience supporting NIPR, SIPR, or other DoD enterprise network environments. Experience supporting military Command and Control (C2) systems. Current DoD 8140/8570-aligned cybersecurity certification appropriate to the assigned duties, such as Security+ or higher, if required by the Government. Experience with Active Directory, Microsoft enterprise environments, endpoint support, network troubleshooting, and DoD trouble-ticket processes. Experience supporting deployed, OCONUS, or CENTCOM IT operations. Prior experience in Jordan or another overseas U.S. military environment.</p><p>Security Requirements ASG-J has not yet specified a formal clearance level or certification baseline for this position. Because the validated scope includes NIPR/SIPR and C2 support, initial recruiting should target candidates who currently possess, or are eligible to obtain and maintain, at least a Secret clearance and who can satisfy applicable DoD cybersecurity workforce requirements. Final clearance, certification, privileged-access, and system-access requirements will be aligned to the executed contract modification.</p><p>Work Environment This position is anticipated to be full-time and on-site in Jordan, Monday through Friday, eight hours per day. The employee must satisfy applicable U.S. Government, host-nation, installation-access, medical, credentialing, deployment, and theater-entry requirements associated with performance in Jordan.</p><p>Note This description is a recruiting and pricing working draft. Final duties, qualifications, clearance levels, certifications, and access requirements remain subject to the executed contract modification and Government direction.</p><p><br></p><p><strong>Desired Candidate Profile</strong></p>Bachelor's degree in information technology, computer science, cybersecurity, information systems, or a related field; substantial relevant DoD IT experience may be considered in lieu of degree requirements. Minimum of four years of relevant IT support, systems administration, network support, cybersecurity, or related technical experience. Demonstrated hands-on experience supporting enterprise IT environments, networks, systems, workstations, and end users. Experience supporting DoD or military IT environments, or comparable secure enterprise environments. Working knowledge of network troubleshooting, Microsoft Windows environments, user accounts, hardware, software, and peripheral support. Knowledge of cybersecurity and Information Assurance principles applicable to enterprise IT operations. Ability to document technical issues, corrective actions, configurations, and support activities. Strong customer service, troubleshooting, communication, and organizational skills. Ability to obtain and maintain a Secret security clearance and applicable privileged/system access. Ability to obtain and maintain any DoD cybersecurity workforce certification required for assigned duties and access level. Ability to meet and sustain all applicable medical, deployment, and theater-entry requirements for Jordan. Successful results of preemployment screenings, including federal background check, MVR, and drug screen. Comply with the company's drug and alcohol policy. Preferred qualifications Current Secret clearance. Previous experience supporting NIPR, SIPR, or other DoD enterprise network environments. Experience supporting military Command and Control (C2) systems. Current DoD 8140/8570-aligned cybersecurity certification appropriate to the assigned duties, such as Security+ or higher, if required by the Government. Experience with Active Directory, Microsoft enterprise environments, endpoint support, network troubleshooting, and DoD trouble-ticket processes. Experience supporting deployed, OCONUS, or CENTCOM IT operations. Prior experience in Jordan or another overseas U.S. military environment.

<ul><li>Diagnose and resolve AV and related technical issues across the residence</li><li>Install, configure, and maintain AV systems including home theatres and entertainment systems</li><li>Troubleshoot signal issues across cable, satellite, and digital TV systems</li><li>Support network connectivity including Wi-Fi troubleshooting and reporting coverage issues</li><li>Assist users with connecting devices, systems, and peripherals</li><li>Maintain and repair AV equipment and electronic boards where required</li><li>Ensure all AV systems operate at optimal performance at all times</li><li>Monitor and maintain CCTV systems</li><li>Work collaboratively with the maintenance and IT teams</li><li>Assist with general technical and operational tasks as required</li><li>Report faults and follow through to resolution</li><li>Maintain clear communication with team members and management</li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li>Experience and knowledge in Crestron systems</li><li>Very good knowledge and hands-on experience with Crestron systems</li><li>Excellent knowledge of audio-visual systems including AV processors, home theatres, projectors, mixers, amplifiers, microphones, and speakers</li><li>Strong understanding of AV cabling, connectors, and installation materials</li><li>Excellent knowledge of CCTV systems</li><li>Good knowledge to operate a cinema hall</li><li>Ability to operate and maintain cinema room systems</li><li>Strong knowledge of electronic components and board-level repair</li><li>Good computer, IT, and network troubleshooting skills</li><li>Strong ability to read and interpret technical manuals and schematics</li><li>Excellent troubleshooting and fault-finding capability</li><li>Good command of English & Arabic (written and verbal)</li><li>Passion for AV technology, music, and entertainment systems</li><li>Ability to work under pressure and meet tight deadlines</li></ul>

<p><h4>Description</h4> <p>Optimiza is looking for a proactive, customer-focused Helpdesk L1/L2 Engineer to deliver technical support and resolve incidents for end users. This position emphasizes providing prompt assistance, addressing hardware and software problems, and escalating more complex issues to advanced support levels when required.</p> <h4>Responsibilities:</h4> <ul> <li>Quickly respond to service requests and incidents received via phone, email, or ticketing system.</li> <li>Diagnose and fix hardware, software, network, and application problems at Level 1 and Level 2 support tiers.</li> <li>Support workstation setup, system configuration, and software deployment tasks.</li> <li>Accurately record all incidents, service requests, solutions, and procedures.</li> <li>Keep knowledge base articles updated to enhance end-user efficiency.</li> <li>Work closely with other IT teams to escalate and track complex technical issues.</li> <li>Uphold excellent customer service, professionalism, and clear communication at all times.</li> </ul> <h4>Requirements</h4> <ul> <li>A bachelor's degree in Computer Science, Information Technology, or a related discipline is preferred.</li> <li>2 to 5 years of experience in helpdesk or technical support positions.</li> <li>In-depth understanding of Windows and Linux operating systems.</li> <li>Experience with supporting Microsoft Office 365, endpoint security solutions, and frequently used business applications.</li> <li>Knowledge of ticketing systems and IT Service Management (ITSM) processes.</li> <li>Strong problem-solving abilities along with excellent communication skills.</li> <li>Capacity to manage multiple tasks simultaneously and perform efficiently under pressure in a dynamic environment.</li> <li>Basic knowledge of networking concepts such as TCP/IP, DNS, and DHCP is an advantage.</li> <li>Possession of relevant certifications like CompTIA A+, CompTIA Network+, or ITIL Foundation is beneficial.</li> </ul> <h4>Benefits</h4> <ul> <li>Bonus</li> <li>Medical insurance</li> </ul></p><p></p>