Programming Jobs in Jordan

<p>Main Objective of the Position u200b Our mission is to Simplify Life. avertra helps highly regulated, customer-centric industries, led by utilities and energy, deliver exceptional experiences through our MiCustomer platform and digital services. This is a hybrid growth role for someone who is equal parts relationship builder, analyst, and problem solver. You will grow client and partner relationships, represent avertra and MiCustomer in the market, and, just as importantly, dig into customer data to find the insight that drives the next opportunity, for the client and for our own product and growth teams. It is the kind of role that suits a consulting or industrial-engineering mind that also loves being in front of people. We are hiring more than one, and everyone starts broad, across accounts, client relationships, partnerships, and our MiCustomer User Group (MUG), so we can see where each person shines before specializing. You will begin by carrying conversations, extracting insight, and following up independently on live accounts. Within your second year, the path leads to owning accounts and pursuits end to end. Because these relationships are largely with US clients, a flexible schedule with some evening overlap is part of the rhythm. You can work US hours if you prefer, or split your day in a way that keeps you present for the meetings that matter.</p><p><b><br></b></p><p><b>Main Job Responsibilities</b></p><ul><li>Accounts &amp; Growth Planning: Research assigned accounts and their industry context, map stakeholders, and identify whitespace and expansion opportunities. Contribute to and, over time, own account plans that connect client goals to avertra's capabilities.</li><li>Client Relationships &amp; Discovery: Build, maintain, and grow assigned relationships across our community, carrying the conversation and following up independently. Run discovery that goes beyond surface answers, surfacing the goals, constraints, and friction that reveal where we can help.</li><li>Customer Data &amp; Insight: Analyze usage and adoption data to spot patterns, risks, and expansion signals across accounts. Translate what you find into clear, actionable insight, both for the client and as voice-of-customer input to product and growth.</li><li>Pre-Sales &amp; Solutioning: Support pursuits with a product-owner mindset, shaping the right solution to a client's need alongside product and engineering. Articulate the value of the MiCustomer platform (MiPortal, MiAgent, MiComm) in terms the client's decision-makers care about.</li><li>MiCustomer User Group (MUG): Onboard new members, drive engagement and follow-ups, and contribute to planning and content, turning the community into insight and advocacy.</li><li>Events &amp; Process: Represent avertra and MiCustomer at conferences and sessions, on-site and virtual, and own the client follow-ups that come out of them. Design repeatable growth processes, templates, and lightweight tooling that make the whole team faster and sharper, and measure the impact.</li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li>Genuinely Curious: You ask the question behind the question, and you know how to turn curiosity into insight that others walk past.</li><li>Value Articulator: You connect what we do to the outcomes a client actually cares about, in plain, compelling language, without hiding behind feature lists.</li><li>Relationship Builder: You bring warmth and energy that make clients want to keep talking to you. In a client-facing role, presence is not optional.</li><li>Analytical: You are comfortable in usage and adoption data, and you can separate signal from noise to find a real opportunity.</li><li>Process-Minded: You see a better way to run things and you design it, an industrial-engineering instinct applied to how growth actually gets done.</li><li>Product-Owner Mindset: In a pre-sales moment you translate a client's real need into a feasible, valuable solution, partnering naturally with product and engineering.</li><li>Knowledge, Skills and Abilities: Strong process design: you can map how work is done and redesign it for speed and quality. Pre-sales and product-owner mindset: you translate client needs into feasible, valuable solutions. Advanced data analytics: you can analyze customer usage and adoption data and turn it into insight for product and growth. Excellent client engagement, discovery, and relationship-building skills, with an engaging, high-energy presence. Strong spoken and written English for US clients</li><li>Education: Bachelor's degree in business, marketing, MIS, engineering, or a related field.</li><li>Experience: Around 2 to 4 years of experience. Exceptional candidates with more experience are welcome. Any external, client-facing experience is required. Experience in customer success or customer relationships, B2B or product marketing, market research, voice-of-customer, or project management is a strong plus.</li><li>Preferences: Background from a top-tier consulting firm (The big 4). Comfort with AI tools (for example Claude Code) is a plus, not a must.</li></ul>

<p><h4>Position summary</h4> <p>Our spa specialists play an important role in support of a number of vital spa functions. At our hotels these associates work to build an experience that is memorable and unique – with spa services on the side. Our spa specialists take the initiative and deliver a wide range of services to make sure that guests enjoy their experience. Whether promoting spa services or retail, scheduling reservations and confirming appointments, providing answers about services, checking in guests, or processing payments, the spa specialist makes transactions feel like part of the experience.</p> <p>No matter what position you are in, there are a few things that are critical to success – creating a safe workplace, following company policies and procedures, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Spa specialists will be on their feet and moving around (stand, sit, or walk for an extended time; moving over sloping, uneven, or slippery surfaces), managing reservation software (read and visually verify information), and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance and 25 pounds with assistance; reach overhead and below the knees, including bending, twisting, pulling, and stooping). Doing all these things well (and other reasonable job duties as requested) is critical for spa specialists – to get it right for our guests and our business each and every time.</p> <h4>Preferred qualifications</h4> <p><strong>Education:</strong> High school diploma or G.E.D. equivalent.</p> <p><strong>Related work experience:</strong> No related work experience.</p> <p><strong>Supervisory experience:</strong> No supervisory experience.</p> <p><strong>License or certification:</strong> None</p> <p>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.</p> <p>W Hotels’ mission is to ignite curiosity, expand worlds. We are a place to experience life. We’re here to open doors and open minds. We are constantly inspired by new faces and new experiences. A tuned-in, up-for-anything spirit is at our core and has made us renowned for reinventing the norms of luxury around the globe. Whatever/Whenever is our culture and service philosophy that brings our guests’ passions to life. If you are original, innovative, and always looking towards the future of what’s possible, welcome to W Hotels. In joining W Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</p></p><p></p>

<p><h4>Position summary</h4> <p>Our spa specialists play an important role in support of a number of vital spa functions. At our hotels these associates work to build an experience that is memorable and unique – with spa services on the side. Our spa specialists take the initiative and deliver a wide range of services to make sure that guests enjoy their experience. Whether promoting spa services or retail, scheduling reservations and confirming appointments, providing answers about services, checking in guests, or processing payments, the spa specialist makes transactions feel like part of the experience.</p> <p>No matter what position you are in, there are a few things that are critical to success – creating a safe workplace, following company policies and procedures, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Spa specialists will be on their feet and moving around (stand, sit, or walk for an extended time; moving over sloping, uneven, or slippery surfaces), managing reservation software (read and visually verify information), and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance and 25 pounds with assistance; reach overhead and below the knees, including bending, twisting, pulling, and stooping). Doing all these things well (and other reasonable job duties as requested) is critical for spa specialists – to get it right for our guests and our business each and every time.</p> <h4>Preferred qualifications</h4> <p><strong>Education:</strong> High school diploma or G.E.D. equivalent.<br> <strong>Related work experience:</strong> No related work experience.<br> <strong>Supervisory experience:</strong> No supervisory experience.<br> <strong>License or certification:</strong> None</p> <p>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.</p> <p>W Hotels’ mission is to ignite curiosity, expand worlds. We are a place to experience life. We’re here to open doors and open minds. We are constantly inspired by new faces and new experiences. A tuned-in, up-for-anything spirit is at our core and has made us renowned for reinventing the norms of luxury around the globe. Whatever/Whenever is our culture and service philosophy that brings our guests’ passions to life. If you are original, innovative, and always looking towards the future of what’s possible, welcome to W Hotels.</p> <p>In joining W Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</p></p><p></p>

<p><h4>Position summary</h4> <p>Our spa specialists play an important role in support of a number of vital spa functions. At our hotels these associates work to build an experience that is memorable and unique – with spa services on the side. Our spa specialists take the initiative and deliver a wide range of services to make sure that guests enjoy their experience. Whether promoting spa services or retail, scheduling reservations and confirming appointments, providing answers about services, checking in guests, or processing payments, the spa specialist makes transactions feel like part of the experience.</p> <p>No matter what position you are in, there are a few things that are critical to success – creating a safe workplace, following company policies and procedures, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Spa specialists will be on their feet and moving around (stand, sit, or walk for an extended time; moving over sloping, uneven, or slippery surfaces), managing reservation software (read and visually verify information), and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance and 25 pounds with assistance; reach overhead and below the knees, including bending, twisting, pulling, and stooping). Doing all these things well (and other reasonable job duties as requested) is critical for spa specialists – to get it right for our guests and our business each and every time.</p> <h4>Preferred qualifications</h4> <p><strong>Education:</strong> High school diploma or G.E.D. equivalent.<br> <strong>Related work experience:</strong> No related work experience.<br> <strong>Supervisory experience:</strong> No supervisory experience.<br> <strong>License or certification:</strong> None</p> <p>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.</p> <p>W Hotels’ mission is to ignite curiosity, expand worlds. We are a place to experience life. We’re here to open doors and open minds. We are constantly inspired by new faces and new experiences. A tuned-in, up-for-anything spirit is at our core and has made us renowned for reinventing the norms of luxury around the globe. Whatever/Whenever is our culture and service philosophy that brings our guests’ passions to life. If you are original, innovative, and always looking towards the future of what’s possible, welcome to W Hotels. In joining W Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</p></p><p></p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><strong>Position Summary&nbsp;</strong></p><br><p>We are seeking a highly skilled and creative Art Director with a strong background in video editing and/or animation. The ideal candidate will lead the ideation and design language on clients/projects across all channels. Candidate must be proficient in generative AI in image, video, and sound.</p><br><p><strong>Primary Duties and Responsibilities</strong></p><br><ul> <li>Lead the development and execution of visual concepts across digital, print, social, and motion</li> <li>Direct the creation of storyboards, animations, layouts, and production-ready assets</li> <li>Supervise and mentor designers, editors, and animators—ensuring a high standard of quality and creativity</li> <li>Integrate AI design tools and workflows into creative processes to boost efficiency and output</li> <li>Collaborate with marketing, content, and product teams to align visuals with brand strategy</li> <li>Maintain visual consistency across all brand materials and touchpoints</li> <li>Stay ahead of design, AI, and animation trends to bring innovative ideas to the table</li> <li>Present ideas and concepts clearly to stakeholders and clients</li></ul><p><br><strong>Requirements</strong></p><br><ul> <li>4+ years of relevant experience</li> <li>Strong portfolio showcasing a mix of branding, design, digital, and motion.</li> <li>Proficiency in Adobe Creative Suite (Photoshop, Illustrator, InDesign), Figma, and AI-powered design tools&nbsp;</li> <li>Experience with video editing and animation software (After Effects and Premiere Pro)</li> <li>Solid understanding of brand systems, typography, layout, and motion principles</li> <li>Excellent communication, and time management skills</li> <li>Comfortable working in a fast-paced, multi-project environment</li> <li>Travel will be required</li></ul><p><strong>Careers at APCO&nbsp;</strong></p><br><p>Through our recruitment, hiring and retention efforts, APCO is committed to building teams to bring the best possible expertise and robust perspectives to our clients. We embrace differences in experience, viewpoint and ideas, starting with our values and extending to our behaviors, policies and practices. We aim to create a positive work experience and welcoming environment where everyone feels they belong and can thrive.</p><br><br><p><span><span><b>About APCO</b></span></span></p><br> <p><span>APCO is a global advisory and advocacy firm helping leading corporations, foundations and governments navigate a complex world and create lasting impact.&nbsp;</span></p><br><br> <p><span>Founded in 1984,&nbsp;</span><span>with one woman’s vision and bold action, APCO has grown into an independent, majority women-owned firm of more than 1,200 employees with work spanning 80 markets around the world.</span></p><br><br> <p><span><span>Headquartered in Washington, D.C., APCO is&nbsp;</span><span>comprised</span><span>&nbsp;of strategic advisers,&nbsp;</span><span>consultants</span><span>&nbsp;and creators, working together across borders and functions, to provide services and&nbsp;</span><span>expertise</span><span>&nbsp;on financial, competitive,&nbsp;</span><span>political</span><span>&nbsp;and societal issues.&nbsp;</span></span></p><br><br> <p><span><span>APCO is a trusted partner to bold purpose-led leaders, lawmakers, government officials, NGOs, the media and other stakeholders in the&nbsp;</span><span>health, energy, technology, transportation &amp;&nbsp;</span><span>infrastructure</span><span>&nbsp;and food &amp; consumer products sectors. For 40 years, the firm has provided public affairs, crisis &amp; reputation, impact, corporate&nbsp;</span><span>reputation</span><span>&nbsp;and global solutions services.&nbsp;</span></span></p><br><br> <p><span>APCO is&nbsp;</span><span><span>renowned for its ability to champion clients’ interests and permission to&nbsp;</span><span>operate</span><span>, build their reputation and strengthen their standing.&nbsp;</span></span><span>APCO’s integrated approach and team of tenacious and empathic talent create connections and winning strategies that accelerate progress and deepen impact.</span></p><br><br> <p><span>By bringing diverse people and ideas together, and working beyond traditional boundaries, APCO builds the un/common ground upon which progress is made.</span></p><br><br> </div>

<p><strong>About Development Gateway and ASAS</strong><br>Development Gateway: An IREX Venture (DG) is an international non-profit organization that works at the intersection of data, digital systems, and development programming. DG is one of several consortium partners led by IREX implementing the Early Grade Education Activity (EGEA, also known as ASAS) in Jordan, a large-scale and fast-paced education program running from 2023 to 2028. Within ASAS, DG supports key activities related to information systems, data use, interoperability, governance, analytics, and coordination with universities, consortium members, and government stakeholders in Jordan.</p><p><strong>Position Summary</strong><br>The Senior ASAS Program Coordinator will be a full-time, in-person role based in Amman, Jordan. This role serves as a central coordination and operations focal point for DG s work under the ASAS consortium. It is designed for a highly organized, proactive, and solutions-oriented professional who can keep multiple workflows moving simultaneously while ensuring strong coordination across DG, IREX, consultants, vendors, universities, and government counterparts. This position requires someone who can thrive in a fast-paced environment, rapidly understand and apply both DG and IREX systems and compliance requirements, and maintain close alignment with consortium priorities, timelines, and ways of working. The Senior ASAS Program Coordinator will support smooth day-to-day implementation by combining strong administrative discipline, vendor and consultant management, internal team coordination, and practical problem-solving. The ideal candidate is a self-starter who is proactive in identifying and responding to needs, highly organized and experienced in coordination, vendor management, and operations. The post holder must be comfortable working across remote and in-country teams, following up on multiple deadlines in parallel, and handling shifting priorities with professionalism and attention to detail.</p><p><strong>Reporting and Working Relationships</strong><br>The Senior ASAS Program Coordinator will report to DG s Oversight Lead based in the UK, with regular coordination with relevant DG program and technical colleagues based in Jordan, the U.S., Kenya, Argentina and other locations. The role will also work closely with IREX colleagues and other consortium team members to ensure DG s work is well integrated with broader ASAS implementation needs. The role is embedded within the ASAS office in Amman and is expected to work closely with the broader Jordan-based consortium team to support strong communication, accountability, and operational alignment across partners.</p><p><strong>Key Responsibilities</strong></p><p><strong>Program Coordination and Delivery</strong><br>• Coordinate day-to-day implementation of DG s ASAS workstreams, ensuring timelines, deliverables, dependencies, and follow-up actions are tracked and completed on time.<br>• Maintain and update work plans, schedules, trackers, status updates, and core project documentation in coordination with DG colleagues and consortium counterparts.<br>• Proactively manage risks to DG s deliverables; identify potential delays in consortium workflows that impact DG s scope, and draft mitigation strategies.<br>• Support internal planning and implementation processes by monitoring progress, identifying bottlenecks, and escalating risks, delays, or capacity issues early with proposed mitigation actions.<br>• Coordinate inputs from DG team members for weekly, monthly, quarterly, and other program reporting requirements, ensuring accuracy, completeness, and timely submission.<br>• Track action items across meetings and workstreams and follow up with responsible team members to maintain accountability and momentum.</p><p><strong>Administrative and Operational Support</strong><br>• Provide high-quality administrative support for DG s ASAS portfolio, including scheduling meetings, managing calendars, preparing agendas, drafting notes, tracking decisions, and coordinating follow-up actions.<br>• Coordinate logistics with DG and IREX colleagues as needed for online and in-person meetings, workshops, and program events, including booking venues or meeting rooms, arranging materials, and ensuring participants have the information they need.<br>• Support travel, transportation, accommodation, and related logistics for DG staff, consultants, and partners engaged in ASAS activities.<br>• Organize and maintain shared documentation, filing systems, trackers, workflows, standard operating procedures (SOPs), guidance notes, and reference materials to support operational continuity and knowledge management.<br>• Provide general coordination and administrative support as needed to ensure smooth day-to-day operations across DG s contribution to the program.</p><p><strong>Vendor and Consultant Management</strong><br>• Support procurement and vendor management processes, including requesting quotations, coordinating approved purchase orders, tracking scope, timelines, status, and costs, and maintaining accurate records.<br>• Serve as a key coordination point with vendors and external service providers, including translation providers, travel and accommodation suppliers, and other operational consultants or firms engaged by the project.<br>• Review vendor deliverables for completeness and administrative accuracy, consolidate feedback from DG and IREX colleagues, and coordinate revisions or follow-up with service providers as needed.<br>• Review invoices and supporting documentation for accuracy and completeness before submission for approval in line with DG procedures.<br>• Help identify consultant or short-term technical support needs and coordinate onboarding and engagement processes in collaboration with DG management.<br>• Communicate with the Oversight Lead to flag local financial risks, variances, or compliance bottlenecks early.</p><p><strong>Internal and Consortium Coordination</strong><br>• Coordinate closely with DG team members across Jordan and global offices to ensure effective communication, timely information sharing, and alignment on deliverables and priorities.<br>• Work across DG and IREX structures to ensure tasks, approvals, workflows, and documentation are coordinated efficiently and in line with consortium requirements.<br></p><p><strong>Desired Candidate Profile</strong></p><ul><li>Bachelor's degree in a relevant discipline such as management, education, social sciences, development studies, information management, business administration, public policy, or a related field.</li><li>3-5 years of relevant professional experience in program coordination, operations, administration, or project support, preferably in development, education, or donor-funded programs in Jordan or similar contexts.</li><li>Demonstrated experience coordinating multiple workstreams in parallel in a fast-paced, multi-stakeholder environment.</li><li>Demonstrated experience managing vendors, consultants, procurement processes, invoices, and operational logistics.</li><li>Experience producing bilingual project documentation, presentations, and coordination materials.</li><li>Experience coordinating across internal teams and external partners, including remote colleagues and in-country stakeholders.</li><li>Professional fluency in English and Arabic, both written and spoken.</li><li>Strong writing, documentation, and presentation skills, with an emphasis on clarity, accuracy, and accessibility.</li><li>Strong organizational, coordination, and time-management skills, with proven ability to track deadlines, follow up consistently, and maintain attention to detail.</li><li>Strong interpersonal, relationship management, and diplomacy skills, with the ability to work effectively across diverse technical and non-technical teams.</li><li>Ability to work independently while remaining highly collaborative and responsive to management direction and team needs.</li><li>Experience working within consortium-based programs or projects involving multiple implementing partners.</li><li>Experience navigating multi-partner compliance requirements (e.g., USAID, IREX, or similar international donors).</li><li>Experience supporting education, digital development, data, or technology-focused programming in Jordan.</li><li>Familiarity with developments in the field of Artificial Intelligence (AI) and its application in the education sector.</li><li>Familiarity with Jordanian institutional stakeholders, including ministries, universities, or education-sector actors.</li></ul>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Duty Station(s)<br> <br> Home based.<br> <br> Duration<br> <br> 12 months (with possibility of extension, subject to organizational requirements, availability of funds, and satisfactory performance).<br> <br> Role Purpose The Explosive Ordnance Risk Education (EORE) and Victim Assistance (VA) Advisor provides technical expertise, capacity building, and operational guidance to enhance EORE and VA programming.<br> <br> Functions / Key Results Expected<br> <br> Under the overall supervision of the UNOPS PSC Global Technical Advisor or designated UNOPS field programme’s Supervisor, the Explosive Ordnance Risk Education (EORE) and Victim Assistance (VA) Advisor will conduct the following duties:<br> <br> 1. Technical Advisory, Training, and Capacity Enhancement<br> <br> •Provide guidance to the UNOPS PSC and field programmes on matters related to EORE and VA.<br> •Conduct desk review and consultations to collect data and updated information on EORE and VA in support of UNOPS PSC and field programmes.<br> •Provide EORE and VA technical support and capacity enhancement opportunities to national mine action staff, implementing partners, contractors and government actors. This may include delivering specific training and quality assurance activities.<br> •Lead the development of new age and gender sensitive EORE materials for direct and indirect sessions as required.<br> •Provide guidance to support advocacy and promote EORE/VA initiatives in APMBC and CCM meetings (SPM, IM, NDM) and other relevant fora (GPC, EORE AG, etc.).<br> <br> 2. Operational Coordination<br> <br> •Direct and implement the strategic direction of EORE and VA in compliance with the Country Programme Strategy of UNOPS PSC and field programmes.<br> •Form partnerships and maintain existing relationships with other humanitarian actors and contribute to the EORE and VA mine action components.<br> •Receive and redirect questions and requests to UNMAS that result from the sub-cluster and/or UN-related Humanitarian initiatives.<br> •Liaise with and coordinate closely with the national and regional authorities on EORE and VA activities and training requests.<br> •Represent UNOPS PSC and field programmes in technical EORE and VA forums and be the principal focal point for external representation on these issues.<br> <br> 3. Project and Grant Management<br> <br> •Develop Call for Proposals and Statement of Works for EORE and VA activities, specifically including for indirect EORE and EORE material development.<br> •Develop calls for proposals for the development of UNOPS PSC and field programmes’ VA strategy, or develop a sectoral/organisational strategy, consulting with all relevant stakeholders, that outlines the needs, gaps and priorities.<br> •Provide support to the implementing partner/contractor in the development of the strategy and consultations with stakeholders.<br> •Oversee the overall execution of EORE and VA grants and contracts in close collaboration with implementing partners/contractors.<br> •Organise stakeholder meetings on EORE and VA as needed, including close collaboration with national counterparts.<br> •Provide guidance on integration of EORE and VA across other grant and contract processes if required.<br> •Ensure duties and administrative actions are implemented according to UNOPS policy, within the scope of UN and UNMAS mandates, and in compliance with agreements with donors.<br> </div><h2 class="h5">Skills</h2> <div data-jb-field="skills">Skills Capacity Building, Grant Administration, Information Management, Project Management, Reporting, Technical Training.<br> <br> Education Requirements<br> <br> •Advanced university degree (Master’s or equivalent) with a minimum of 7 years of relevant experience; OR<br> •First level university degree (Bachelor’s or equivalent) with a minimum of 9 years of relevant experience; OR<br> •Secondary school diploma (high school or equivalent) with a minimum or 11 years of relevant experience is required.<br> <br> Experience Requirements Relevant experience is defined as experience in Explosive Ordnance Risk Education programming in conflict settings AND designing and delivering Victim Assistance programming.<br> <br> •A minimum of 7 years of experience in project management is required.<br> •Experience working on humanitarian operations in conflict settings is desired.<br> •Experience working in mine action is desired.<br> •Experience in grant management is desired.<br> •Experience in workshop planning and facilitation is desired.<br> •Experience advancing workforce inclusion and iterating gender and PSEAH/safeguarding into project implementation and implementing partner oversight is desired.<br> <br> Language Requirements English, fluent, required.<br> <br> French, intermediate, desirable.<br> </div>

<p><h4>Job summary</h4> <p>Functions as the strategic business leader of the property's hotel operations. Areas of responsibility may include front office, recreation/health club, housekeeping, food and beverage/culinary, and engineering/maintenance. The position works with direct reports (department heads) to develop and implement departmental strategies and ensures implementation of the brand service strategy and brand initiatives. The position ensures hotel operations meet the brand’s standards, targets customer needs, ensures employee satisfaction, focuses on growing revenues, maximizes the financial performance of the department, and develops positive owner relations. Develops and implements property-wide strategies that deliver products and services to meet or exceed the needs and expectations of the brand’s target customer and employees and provides a return on investment.</p> <h4>Candidate profile</h4> <p><strong>Education and experience</strong></p> <ul> <li>2-year degree from an accredited university in business administration, hotel and restaurant management, or related major; 4 years experience in guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area. OR</li> <li>4-year bachelor's degree in business administration, hotel and restaurant management, or related major; 2 years experience in guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area.</li> </ul> <h4>Core work activities</h4> <p><strong>Managing profitability</strong></p> <ul> <li>Demonstrates and communicates key drivers of guest satisfaction for the brand’s target customer.</li> <li>Analyzes service issues and identifies trends.</li> <li>Makes and executes the necessary decisions to keep property moving forward toward achievement of goals.</li> <li>Works with hotel management team to develop an operational strategy that is aligned with the brand’s business strategy and leads its execution.</li> </ul> <p><strong>Managing revenue goals</strong></p> <ul> <li>Monitors hotel operations sales performance against budget.</li> <li>Reviews reports and financial statements to determine hotel operations performance against budget.</li> <li>Coaches and supports operations team to effectively manage occupancy and rate, wages, and controllable expenses.</li> <li>Reviews the wage progress report and compares budgeted wages to actual wages, coaching direct reports to address problem areas and holding team accountable for results.</li> </ul> <p><strong>Leading operations and department teams</strong></p> <ul> <li>Champions the brand’s service vision for product and service delivery and ensures alignment amongst the hotel leadership teams.</li> <li>Develops systems to enable employees to understand guest satisfaction results.</li> <li>Communicates a clear and consistent message regarding departmental goals to produce desired results.</li> </ul> <p><strong>Managing the guest experience</strong></p> <ul> <li>Reviews guest feedback with leadership team and ensures appropriate corrective action is taken.</li> <li>Responds to and handles guest problems and complaints.</li> <li>Stays visible and interfaces with customers on a regular basis to obtain feedback on quality of product, service levels, and overall satisfaction.</li> <li>Creates an atmosphere in all rooms and food and beverage areas that meets or exceeds guest expectations.</li> </ul> <p><strong>Managing and conducting human resources activities</strong></p> <ul> <li>Facilitates the development of creative solutions to overcome obstacles and ensures implementation to continually improve guest satisfaction results.</li> <li>Ensures employees are treated fairly and equitably.</li> <li>Ensures that regular, ongoing communication is happening in operations (e.g., pre-shift briefings, staff meetings).</li> <li>Fosters employee commitment to providing excellent service, participates in daily stand-up meetings, and models desired service behaviors in all interactions with guests and employees.</li> <li>Incorporates guest satisfaction as a component of staff and operations meetings with an emphasis on generating innovative ways to continually improve results.</li> <li>Sets goals and expectations for direct reports using the performance review process and holds staff accountable for successful performance.</li> <li>Solicits employee feedback, utilizes an open door policy, and reviews employee satisfaction results to identify and address employee problems or concerns.</li> <li>Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to standard and local operating procedures (SOPs and LSOPs), and supports the peer review process.</li> <li>Conducts annual performance appraisal with direct reports according to standard operating procedures.</li> <li>Champions change, ensures brand and regional business initiatives are implemented, and communicates follow-up actions to team as necessary.</li> </ul> <p>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.</p> <p>At Westin, we are committed to empowering guests to regain control and enhance their well-being when they need it most while traveling, ensuring they can be the best version of themselves. To achieve the brand mission of becoming the preeminent wellness brand in hospitality, we need passionate and engaged associates to bring the brand’s unique programming to life. We want our associates to embrace their own well-being practices both on and off property. You are the ideal Westin candidate if you are passionate; you are active and take pride in how you maintain your well-being; you are optimistic; you are adventurous. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</p></p><p></p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span><br>JOB SUMMARY<br>Functions as the strategic business leader of the property's Hotel Operations. Areas of responsibility may include Front Office, , Recreation/Health Club, Housekeeping, Food and Beverage/Culinary and Engineering/Maintenance. Position works with direct reports (department heads) to develop and implement departmental strategies and ensures implementation of the brand service strategy and brand initiatives. The position ensures Hotel Operations meet the brand’s standards, targets customer needs, ensures employee satisfaction, focuses on growing revenues and maximizes the financial performance of the department and developing positive owner relations. Develops and implements property-wide strategies that deliver products and services to meet or exceed the needs and expectations of the brand’s target customer and employees and provides a return on investment.<br>CANDIDATE PROFILE&nbsp;<br>Education and Experience<br>• 2-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major; 4 years experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area.<br>OR<br>• 4-year bachelor's degree in Business Administration, Hotel and Restaurant Management, or related major; 2 years experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area.<br>CORE WORK ACTIVITIES<br>Managing Profitability<br>• Demonstrates and communicates key drivers of guest satisfaction for the brand’s target customer.<br>• Analyzes service issues and identifies trends.<br>• Makes and executes the necessary decisions to keep property moving forward toward achievement of goals.<br>• Works with hotel management team to develop an operational strategy that is aligned with the brand’s business strategy and leads its execution.<br>Managing Revenue Goals<br>• Monitors hotel operations sales performance against budget.<br>• Reviews reports and financial statements to determine hotel operations performance against budget.<br>• Coaches and supports operations team to effectively manage occupancy &amp; rate, wages and controllable expenses.<br>• Reviews the Wage Progress Report and compares budgeted wages to actual wages, coaching direct reports to address problem areas and holding team accountable for results.<br>Leading Operations and Department Teams<br>• Champions the brand’s service vision for product and service delivery and ensures alignment amongst the hotel leadership teams.<br>• Develops systems to enable employees to understand guest satisfaction results.<br>• Communicates a clear and consistent message regarding departmental goals to produce desired results.<br>Managing the Guest Experience<br>• Reviews guest feedback with leadership team and ensures appropriate corrective action is taken.<br>• Responds to and handles guest problems and complaints.<br>• Stays visible and interfaces with customers on a regular basis to obtain feedback on quality of product, service levels and overall satisfaction.<br>• Creates an atmosphere in all Rooms and Food and Beverage areas that meets or exceeds guest expectations.<br>Managing and Conducting Human Resources Activities<br>• Facilitates the development of creative solutions to overcome obstacles and ensures implementation to continually improve guest satisfaction results.<br>• Ensures employees are treated fairly and equitably.<br>• Ensures that regular, ongoing communication is happening in Operations (e.g., pre-shift briefings, staff meetings).<br>• Fosters employee commitment to providing excellent service, participates in daily stand-up meetings and models desired service behaviors in all interactions with guests and employees.<br>• Incorporates guest satisfaction as a component of staff/operations meetings with an emphasis on generating innovative ways to continually improve results.<br>• Sets goals and expectations for direct reports using the performance review process and holds staff accountable for successful performance.<br>• Solicits employee feedback, utilizes an “open door policy” and reviews employee satisfaction results to identify and address employee problems or concerns.<br>• Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and supports the Peer Review Process.<br>• Conducts annual performance appraisal with direct reports according to Standard Operating Procedures.<br>• Champions change, ensures brand and regional business initiatives are implemented and communicates follow-up actions to team as necessary.<br>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.<br>At Westin, we are committed to empowering guests to regain control and enhance their well-being when they need it most while traveling, ensuring they can be the best version of themselves. To achieve the brand mission of becoming the preeminent wellness brand in hospitality, we need passionate and engaged associates to bring the brand’s unique programming to life. We want our associates to embrace their own well-being practices both on and off property. You are the ideal Westin candidate if you are passionate; you are active and take pride in how you maintain your well-being; you are optimistic; you are adventurous. Be where you can do your best work,​ begin&nbsp;your purpose,&nbsp;belong&nbsp;to an amazing global​team, and&nbsp;become&nbsp;the best version of you.</span> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span><br>POSITION SUMMARY<br>Set-up, operate, and troubleshoot all AV/projection/lighting/conferencing equipment, devices, and systems. Oversee the set-up of AV equipment in banquet and meeting rooms. Ensure all AV equipment is fully operational, repair or clean equipment when necessary. Label any broken equipment and communicate problems to manager/supervisor. Tape down and dress all loose wire and cable. Check delivered equipment and room set-up against Banquet Event Order. Communicate any additions or deletions to flowsheets to manager/supervisor. Assist and instruct guests/customers regarding proper usage and operation of AV equipment, up-sell different AV services, and monitor equipment operation at appropriate intervals. Break-down, remove, and secure equipment when not in use. Read, understand, and adhere to Marriott Visual Productions (MVP program) SOP book.<br>Follow all company safety and security policies and procedures, and report accidents, injuries, and unsafe work conditions to manager. Follow all company policies and procedures, ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests’ service needs, and thank guests with genuine appreciation. Speak with others using clear and professional language. Develop and maintain positive working relationships with others, and support team to reach common goals. Comply with quality assurance expectations and standards. Reach, grasp, turn, manipulate, move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance. Visually inspect tools, equipment, or machines. Perform other reasonable job duties as requested by Supervisors.<br>PREFERRED QUALIFICATIONS<br>Education: High School diploma or G.E.D. equivalent.<br>Related Work Experience: At least 1 year of related work experience.<br>Supervisory Experience: No supervisory experience.<br>License or Certification: None<br>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.<br>At Westin, we are committed to empowering guests to regain control and enhance their well-being when they need it most while traveling, ensuring they can be the best version of themselves. To achieve the brand mission of becoming the preeminent wellness brand in hospitality, we need passionate and engaged associates to bring the brand’s unique programming to life. We want our associates to embrace their own well-being practices both on and off property. You are the ideal Westin candidate if you are passionate; you are active and take pride in how you maintain your well-being; you are optimistic; you are adventurous. Be where you can do your best work,​ begin&nbsp;your purpose,&nbsp;belong&nbsp;to an amazing global​team, and&nbsp;become&nbsp;the best version of you.</span> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span><br>POSITION SUMMARY<br>Ensure staff is working together as a team to ensure optimum service and that guest needs are met. Inspect grooming and attire of staff, and rectify any deficiencies. Complete opening and closing duties including setting up necessary supplies and tools, cleaning all equipment and areas, locking doors, etc. Inspect storage areas for organization, use of FIFO, and cleanliness. Complete scheduled inventories and stock and requisition necessary supplies. Monitor dining rooms for seating availability, service, safety, and well being of guests. Complete work orders for maintenance repairs.<br>Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees; and serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Follow all company and safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications. Ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests’ service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Speak with others using clear and professional language. Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees. Ensure adherence to quality expectations and standards; and identify, recommend, develop, and implement new ways to increase organizational efficiency, productivity, quality, safety, and/or cost-savings. Read and visually verify information in a variety of formats (e.g., small print). Visually inspect tools, equipment, or machines (e.g., to identify defects). Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance. Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination. Move through narrow, confined, or elevated spaces. Move up and down stairs and/or service ramps. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Perform other reasonable job duties as requested by Supervisors.<br>PREFERRED QUALIFICATIONS<br>Education: High school diploma or G.E.D. equivalent.<br>Related Work Experience: At least 2 years of related work experience.<br>Supervisory Experience: At least 1 year of supervisory experience.<br>License or Certification: None<br>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.<br>At Westin, we are committed to empowering guests to regain control and enhance their well-being when they need it most while traveling, ensuring they can be the best version of themselves. To achieve the brand mission of becoming the preeminent wellness brand in hospitality, we need passionate and engaged associates to bring the brand’s unique programming to life. We want our associates to embrace their own well-being practices both on and off property. You are the ideal Westin candidate if you are passionate; you are active and take pride in how you maintain your well-being; you are optimistic; you are adventurous. Be where you can do your best work,​ begin&nbsp;your purpose,&nbsp;belong&nbsp;to an amazing global​team, and&nbsp;become&nbsp;the best version of you.</span> </div>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p><span >Key Responsibilities</span></p><ul><li>Lead and mentor a cross-functional data team (engineering, analytics, data science)</li><li>Architect and manage Syarah s data platform on GCP (BigQuery, Cloud Run, Dataform)</li><li>Design scalable ETL pipelines and unified star schema data models</li><li>Integrate ERPNext and other operational systems into centralized data architecture</li><li>Build and deploy containerized services using Docker on Cloud Run</li><li>Develop and maintain Flask REST APIs for secure data sharing</li><li>Own data DevOps , including CI/CD pipelines and infrastructure management</li><li>Orchestrate workflows using Apache Airflow</li><li>Integrate and govern Adjust (mobile attribution) and Mixpanel (product analytics) into a unified data lake</li><li>Ensure reliable event tracking, identity resolution, and funnel analytics across platforms</li><li>Build unified product, payments, and financial data models enabling revenue reconciliation and performance tracking</li><li>Deliver proactive insights: identify trends, anomalies, and risks before they are requested</li><li>Translate data into executive-level business decisions and recommendations</li><li>Define KPI frameworks and build trusted data products for finance, operations, and product teams</li><li>Ensure data accuracy, reliability, and availability through monitoring, alerts, and SLA standards</li><li>Develop internal AI tools using LLMs and prompt engineering to improve productivity and automation</li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>7+ years of experience in data engineering, analytics, or data platform roles</li><li>Proven experience in a data leadership or senior technical role</li><li>Strong expertise in GCP data stack (BigQuery, Cloud Run, Dataform)</li><li>Advanced proficiency in Python and SQL</li><li>Solid experience building and scaling data pipelines and ETL architectures</li><li>Experience with API development (Flask or similar frameworks)</li><li>Hands-on experience with Airflow or other workflow orchestration tools</li><li>Strong knowledge of product analytics and mobile attribution tools (e.g., Mixpanel, Adjust)</li><li>Experience working with ERP systems (ERPNext or similar) is a plus</li><li>Strong understanding of data modeling, KPI frameworks, and business intelligence</li><li>Experience in building or leading data teams</li><li>Strong business acumen with ability to translate data into actionable insights</li><li>Experience with CI/CD, Docker, and cloud infrastructure management</li><li>Exposure to AI/ML tools or LLM-based automation is a strong plus</li><li>Excellent communication skills and ability to work closely with executive leadership</li></ul><p></p></section>

<p><h4>Description</h4> <p>Execute the product roadmap by leading the development of new products and services. This includes:</p> <ul> <li>Designing comprehensive Business Requirements Documents (BRDs) and implementing the necessary UI/UX to effectively communicate ideas to relevant stakeholders.</li> <li>Identifying and documenting technical and business requirements and translating them into clear deliverables for the technical development teams.</li> <li>Managing performance analysis, issue troubleshooting, and executing continuous improvement initiatives.</li> <li>Assisting the Quality Assurance (QA) team in preparing and executing proper test cases to ensure the delivery of high-quality outputs.</li> <li>Participating in and supporting the implementation of various product development projects within the department.</li> </ul> <h4>Responsibilities</h4> <ul> <li>Conduct market research, examining new trends and technologies to suggest innovative ideas, as well as forecast analysis, collecting data about market segments preferences, demands, and penetration strategies.</li> <li>Research and analyze competitors’ products, services, and offers to understand Zain cash’s position related to the business marketing segment.</li> <li>Translate feedback into functional requirements by gathering customer feedback and requirements in the business marketing segment from customer care (operation), sales departments, as well as other external sources, and subsequently utilize customer feedback in improving products and service levels to ensure customer satisfaction.</li> <li>Identify the technical requirements for each current or new product and ensure that product initiatives provide added value to the business.</li> <li>Prepare concepts for new products, services, and initiatives, which include a description of their characteristics and requirements, and subsequently translate the product features to technical terms and communicate them to concerned parties and related systems and applications such as Mobile App, Core system, CRM, to guarantee functionality and seamless delivery of services.</li> <li>Support UAT and testing process by participating in designing testing scenarios, performing tests, and troubleshooting for existing and newly developed products including pre-launch testing to guarantee product technical functionality, and monitor product performance throughout the product life cycle.</li> <li>Participate in preparing financial business models for new products which include the analysis of financial aspects such as breakeven points, expected revenue, marketing costs, and others.</li> <li>Ensure project compliance with legal and regulatory terms and regulations during project development and project life cycle with coordination with concerned parties.</li> <li>Provide sales and customer care with support, training, and direction in matters regarding Mobile Money products.</li> <li>Monitor the Key Performance Indicators (KPIs), and develop periodic reports which include KPI results, gap analysis for targets and results, etc.</li> <li>Perform other duties related to the job as assigned by the direct manager.</li> </ul> <h4>Requirements</h4> <ul> <li>Bachelor’s degree in business administration, finance, marketing, or a related field.</li> <li>4-5 years of experience in product management with a focus on card products, preferably within fintech or banking sectors.</li> <li>Strong understanding of card payment ecosystems, including networks and regulatory requirements.</li> <li>Proven experience in product lifecycle management, market analysis, and developing go-to-market strategies.</li> <li>Excellent communication, leadership, and stakeholder management skills.</li> <li>Ability to work collaboratively in a fast-paced and dynamic environment.</li> <li>Professional certifications in Agile and Scrum methodologies are preferred, such as: <br>PMI Agile Certified Practitioner (PMI-ACP) <br>Certified ScrumMaster (CSM) <br>Professional Scrum Master (PSM) <br>Professional Scrum Product Owner (PSPO) </li> </ul> <h4>Preferred Skills</h4> <ul> <li>Market research.</li> <li>User feedback analysis.</li> <li>Requirements gathering.</li> <li>Feature prioritization.</li> <li>Product roadmap understanding.</li> <li>Testing and feedback.</li> <li>Attention to detail.</li> <li>Time management.</li> <li>Ownership mentality.</li> </ul></p><p></p>

<p><h4>Description</h4> <p>Execute the product roadmap by leading the development of new products and services. This includes:</p> <ul> <li>Designing comprehensive Business Requirements Documents (BRDs) and implementing the necessary UI/UX to effectively communicate ideas to relevant stakeholders.</li> <li>Identifying and documenting technical and business requirements and translating them into clear deliverables for the technical development teams.</li> <li>Managing performance analysis, issue troubleshooting, and executing continuous improvement initiatives.</li> <li>Assisting the Quality Assurance (QA) team in preparing and executing proper test cases to ensure the delivery of high-quality outputs.</li> <li>Participating in and supporting the implementation of various product development projects within the department.</li> </ul> <h4>Responsibilities</h4> <ul> <li>Conduct market research, examining new trends and technologies to suggest innovative ideas, as well as forecast analysis, collecting data about market segments preferences, demands, and penetration strategies.</li> <li>Research and analyze competitors’ products, services, and offers to understand Zain cash’s position related to the business marketing segment.</li> <li>Translate feedback into functional requirements by gathering customer feedback and requirements in the business marketing segment from customer care (operation), sales departments, as well as other external sources, and subsequently utilize customer feedback in improving products and service levels to ensure customer satisfaction.</li> <li>Identify the technical requirements for each current or new product and ensure that product initiatives provide added value to the business.</li> <li>Prepare concepts for new products, services, and initiatives, which include a description of their characteristics and requirements, and subsequently translate the product features to technical terms and communicate them to concerned parties and related systems and applications such as Mobile App, Core system, CRM, to guarantee functionality and seamless delivery of services.</li> <li>Support UAT and testing process by participating in designing testing scenarios, performing tests, and troubleshooting for existing and newly developed products including pre-launch testing to guarantee product technical functionality, and monitor product performance throughout the product life cycle.</li> <li>Participate in preparing financial business models for new products which include the analysis of financial aspects such as breakeven points, expected revenue, marketing costs, and others.</li> <li>Ensure project compliance with legal and regulatory terms and regulations during project development and project life cycle with coordination with concerned parties.</li> <li>Provide sales and customer care with support, training, and direction in matters regarding Mobile Money products.</li> <li>Monitor the Key Performance Indicators (KPIs), and develop periodic reports which include KPI results, gap analysis for targets and results, etc.</li> <li>Perform other duties related to the job as assigned by the direct manager.</li> </ul> <h4>Requirements</h4> <ul> <li>Bachelor’s degree in business administration, finance, marketing, or a related field.</li> <li>4-5 years of experience in product management with a focus on card products, preferably within fintech or banking sectors.</li> <li>Strong understanding of card payment ecosystems, including networks and regulatory requirements.</li> <li>Proven experience in product lifecycle management, market analysis, and developing go-to-market strategies.</li> <li>Excellent communication, leadership, and stakeholder management skills.</li> <li>Ability to work collaboratively in a fast-paced and dynamic environment.</li> <li>Professional certifications in Agile and Scrum methodologies are preferred, such as: <br>PMI Agile Certified Practitioner (PMI-ACP) <br>Certified ScrumMaster (CSM) <br>Professional Scrum Master (PSM) <br>Professional Scrum Product Owner (PSPO) </li> </ul> <h4>Preferred Skills</h4> <ul> <li>Market research.</li> <li>User feedback analysis.</li> <li>Requirements gathering.</li> <li>Feature prioritization.</li> <li>Product roadmap understanding.</li> <li>Testing and feedback.</li> <li>Attention to detail.</li> <li>Time management.</li> <li>Ownership mentality.</li> </ul></p><p></p>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p> <strong>Syarah</strong> is a leading e-commerce platform in the automotive sector, transforming the car buying experience by offering a seamless, transparent, and fully digital journey. The company is committed to innovation, operational excellence, and delivering exceptional customer service across its markets.</p> <p>We are looking for a data-driven <strong>Product Manager</strong> to lead product initiatives across our platform. This role requires strong ownership, analytical thinking, and the ability to deliver measurable impact in a fast-paced environment.</p> <p> </p> Key Responsibilities <ul> <li>Own and drive end-to-end product lifecycle from discovery to delivery</li> <li>Define product requirements, write clear user stories, and manage backlog (Jira)</li> <li>Work closely with cross-functional teams (Engineering, Design, Operations, Finance, CX, Marketing)</li> <li>Analyze data and user behavior to inform decisions and prioritize initiatives</li> <li>Design, optimize, and iterate on product workflows and user journeys</li> <li>Run experiments (A/B testing) to validate hypotheses and improve performance</li> <li>Define, track, and report on KPIs and product impact</li> <li>Identify operational and product gaps and propose scalable solutions</li> <li>Manage stakeholder expectations and ensure alignment across teams</li> </ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p> </p> <ul> <li>2 4 years of experience in Product Management</li> <li>Strong data-driven mindset and analytical skills</li> <li>Hands-on experience with Agile/Scrum methodologies</li> <li>Ability to write clear tickets, user stories, and manage backlog effectively</li> <li>Experience in A/B testing and experimentation</li> <li>Strong understanding of KPIs, funnels, and product impact measurement</li> <li>Experience in workflow design and process optimization</li> <li>Strong stakeholder management and communication skills</li> <li>Familiarity with tools like Jira, Confluence, Miro (or similar)</li> </ul> <p> </p> <p> </p> Nice to Have <ul> <li>Experience in E-commerce or marketplace products</li> <li>Familiarity with ERP systems or internal tools</li> <li>Experience working in cross-functional, operations-heavy environments</li> </ul><p></p></section>

<strong>Overview</strong> <br> <br> <p> <strong>Working across the globe, V2X builds smart solutions designed to integrate physical and digital infrastructure from base to battlefield. We bring 120 years of successful mission support to improve security, streamline logistics, and enhance readiness. Aligned around a shared purpose, our $3.9B company and 16,000 people work alongside our clients, here and abroad, to tackle their most complex challenges with integrity, respect, responsibility, and professionalism. </strong> </p> <p> </p> <p>As a Vulnerability Analyst working on the Department of Defense (DoD) network, your duties would encompass a wide range of responsibilities aimed at ensuring the security and integrity of sensitive information and systems.</p> <p> </p> <p>Vulnerability Analysts conduct comprehensive assessments of computing systems, networks, and applications to identify and mitigate potential security risks. While leveraging cybersecurity methodologies, analysts analyze vulnerabilities, assess their impact, and collaborate with cross-functional teams to implement effective remediation plans of action with milestones. Seeks to protect and defend information and information systems by ensuring data confidentiality and integrity with non-repudiation, authentication, and availability of data and technology through assessments of control frameworks.</p> <p> </p> <p>Vulnerability Analysts strategically plan, coordinate, scan, analyze, and report compliance of the Department of Defense Information Network (DoDIN) to its Cybersecurity Services customers on the SWA regional and theater level. Program: OMDAC-SWACA</p> <p> </p> <p> <strong>This position offers company-paid housing and transportation, a completion bonus and tuition reimbursement program!</strong> </p> <p> </p> <p> <strong> <em>You must satisfy all host country requirements to legally work in the host country to include but not limited to the ability to obtain and maintain a host nation visa and host nation driver s license in order to be qualified for this position.</em> </strong> </p> <br> <strong>Responsibilities</strong> <br> <br> <ul> <li>Conduct regular security assessments and audits of information systems with the DoD SWA network.</li> <li>Develop and implement action plans to manage common vulnerabilities and exposures.</li> <li>Design report templates for daily use and distribution to customers and subordinate personnel to maintain at minimum a 95% overall vulnerability compliancy rating.</li> <li>Monitor Information Assurance Security Alerts &amp; Bulletins to detect and ensure rapid initial response to any cybersecurity related incident or event that could cause harm to the SWA AOR of the DoDIN.</li> <li>Maintain cross-communication with other cybersecurity division (e.g. IDS/IPS &amp; ArcSight) to discover attempts to exploit known and zero-day vulnerabilities.</li> <li>Recommend improvements to the overall cybersecurity posture.</li> <li>Possess the ability to communicate effectively with management and upper echelon military personnel to ensure information is disseminated timely and efficiently.</li> <li>Maintain working knowledge of vulnerability management systems (Tenable &amp; Nessus) Provides technical and operational support to functional end users of vulnerability tools (e.g. Assured Compliance Assessment Solution) ACAS and TYCHON.</li> <li>Prepares vulnerability scanning reports to submit to commanders and higher headquarters. Interfaces with the IAVM Manager and ISSO regarding vulnerability and remediation issues.</li> <li>Additional requirements may vary depending upon location.</li> <li>Performs other duties and assignments as required.</li> </ul> <br> <strong>Qualifications</strong> <br> <br> <ul> <li> <strong>Qualifications</strong> </li> <li> <strong>Security Clearance: </strong> <ul> <li>Requires an active Secret Clearance</li> </ul> </li> <li> <strong>Education / Certifications:</strong> <em>One-year related experience can be substituted for one year of education if the degree is required.</em> <ul> <li>Bachelor s Degree or equivalent experience preferably in Computer Science or MIS, IS, Engineering or related field.</li> <li>This position requires candidates to adhere to DoD 8570.01M. All candidates are required to maintain at least one (1) baseline certification and one (1) computing environment (CE) certification. Baseline certifications cannot also be used as a Computing Environment (CE) certification.</li> <li>The authorized certifications for this job title are listed as follows:</li> </ul> </li> <li> <strong>BASELINE:</strong> <ul> <li>Cisco: CCNP: Certified Network Professional - Security</li> <li>CompTIA: CASP+ ce: Advanced Security Practitioner (ended 17 Dec 2024)</li> <li>CompTIA: SecurityX ce</li> <li>GIAC: GCED: Certified Enterprise Defender</li> <li>GIAC: GCIH: Certified Incident Handler</li> <li>ISACA: CISA: Certified Information Systems Auditor</li> <li>ISC2: CCSP: Certified Cloud Security Professional</li> <li>ISC2: CISSP (or Associate): Certified Information Systems Security Professional</li> </ul> </li> <li> <strong>COMPUTING ENVIRONMENT (CE)</strong>:<ul> <li>Cisco: CCIE: Certified Internetwork Expert (<strong>Any</strong>)</li> <li>Cisco: CCNP: Certified Network Professional (<strong>Any</strong>)</li> <li>DISA: ACAS: Assured Compliance Assessment Solution 5.3 (<strong>or current version</strong>)</li> <li>EC Council: CEH: Certified Ethical Hacker</li> <li>EC Council: ECIH: Certified Incident Handler</li> <li>EC-Council: CHFI: Certified Hacking Forensic Investigator</li> <li>EC-Council: CND: Certified Network Defender</li> <li>GIAC: GCIH: Certified Incident Handler</li> <li>Microsoft: 365 Certified: Enterprise Administrator Expert</li> <li>Microsoft: Certified: Azure Associate (<strong>Any</strong>)</li> <li>Microsoft: Certified: Azure Expert (<strong>Any</strong>)</li> <li>Microsoft: MCSA: Cloud Platform</li> <li>Microsoft: MCSA: Windows Server 2016</li> <li>Microsoft: MCSE: (<strong>Any above 2012</strong>)</li> <li>Microsoft: MCSE: Cloud Platform and Infrastructure</li> <li>Microsoft: MCSE: Data Management and Analytics</li> <li>Microsoft: MCSE: Productivity Solutions Expert</li> <li>Red Hat: RHCA: Certified Architect</li> <li>Red Hat: RHCE: Certified Engineer</li> <li>Red Hat: RHSA: Certified Systems Administrator</li></ul></li></ul>

<p ><span >About Mercy Corps</span></p> <p ><span >Mercy Corps is a leading global organization powered by the belief that a better world is possible. In disaster, in hardship, in more than 40 countries around the world, we partner to put bold solutions into action — helping people triumph over adversity and build stronger communities from within. Now, and for the future.</span></p> <p >&nbsp;</p> <p ><span >The Program </span><span > </span></p> <p ><span >The </span><span >Communications Senior Officer</span><span > will support in the development, implementation, and monitoring of communications activities to promote the Iqlaa program and maintain informative and effective communication channels with the program’s different stakeholders. The Communications Senior Officer will have a key role in the implementation of the program’s communications and public outreach strategy, and its internal information structures in line with USG guidelines and branding and marking requirements. They will create high-end written and multi-media content capturing the impact created by the program’s activities. They will be responsible of developing and disseminating high-quality communications tools, materials, and donor reports, ensuring style and branding compliance, backstopping our media relations and events participation, making sure our electronic presence meets the desired communications objectives, and helping in the preparation of reports as per Iqlaa’s needs and standards. They will contribute to the implementation of creative, consistent, and effective outreach activities leveraging tools like public awareness campaigns, printed advertising, radio, website, and other forms of electronic communications. Ultimately, the goal will be to help ensure clear communication of Iqlaa’s message across all channels and platforms, raise awareness about Iqlaa’s work and impact, push-forward the program’s advocacy agenda, and help develop impactful relations with Iqlaa’s key stakeholders.</span></p> <p >&nbsp;</p> <p ><span >The Position </span></p> <p ><span >The Communications Senior Officer will support in the development, implementation, and monitoring of communications activities to promote the Iqlaa program and maintain informative and effective communication channels with the program’s different stakeholders. The Communications Senior Officer will have a key role in the implementation of the program’s communications and public outreach strategy, and its internal information structures in line with USG guidelines and branding and marking requirements. They will create high-end written and multi-media content capturing the impact created by the program’s activities. They will be responsible of developing and disseminating high-quality communications tools, materials, and donor reports, ensuring style and branding compliance, backstopping our media relations and events participation, making sure our electronic presence meets the desired communications objectives, and helping in the preparation of reports as per Iqlaa’s needs and standards. They will contribute to the implementation of creative, consistent, and effective outreach activities leveraging tools like public awareness campaigns, printed advertising, radio, website, and other forms of electronic communications. Ultimately, the goal will be to help ensure clear communication of Iqlaa’s message across all channels and platforms, raise awareness about Iqlaa’s work and impact, push-forward the program’s advocacy agenda, and help develop impactful relations with Iqlaa’s key stakeholders.</span></p> <p >&nbsp;</p> <p ><span >Essential Responsibilities</span></p> <p ><span >In coordination with the Director of Communications (DOC):</span></p> <p >&nbsp;</p> <p ><em >● Strategic: </em></p> <p ><span >○ Have a key role in the implementation of Iqlaa’s communications strategies and plans in accordance with USG rules and regulations, and as per the accounts (partners/ sub-grantees/ contractors) assigned to them by DOC </span></p> <p ><span >○ Establish deep understanding of program progress and activities and identify potential stories or news for publishing</span></p> <p ><span >○ Refine and maintain Iqlaa’s desired identity throughout all channels of communication</span></p> <p ><span >○ Conduct regular stakeholder/ audience analysis</span></p> <p >&nbsp;</p> <p ><em >● Content Development &amp; Dissemination: </em></p> <p ><span >○ Timely development of high-quality engaging and effective communication and media materials for internal and external dissemination, including video production, speeches, talking points, advocacy agendas, press releases, success stories, social media posts, fact sheets, and reports, etc (content submitted to DOC needs to be in its final stage requiring minimal to no feedback)</span></p> <p ><span >○ Apply a collective-impact approach in capturing stories and drafting reports</span></p> <p ><span >○ Disseminate and publish internal and external communications content online and offline</span></p> <p ><span >○ Coordinate with relevant partners, sub-grantees, contractors and beneficiaries to produce professional photographs and videos and maintain a database of impactful project audiovisual materials</span></p> <p >&nbsp;</p> <p ><em >● Social Media, Media Monitoring &amp; Media Reach:</em></p> <p ><span >○ Create and manage social media calendars including planning, content creation, publishing, monitoring, and reporting on performance results</span></p> <p ><span >○ Manage social media boosting and advertising within allocated budgets</span></p> <p ><span >○ Monitor social media trends and identify new tools and innovate practices to maintain effectiveness and relevance of the applied social media approach through the Iqlaa and Mercy Corps’ social media platforms</span></p> <p ><span >○ Track, analyze, evaluate, and adapt social media campaigns and exposure to reach desired outcomes</span></p> <p ><span >○ Conduct media monitoring of local news outlets to capture important news and facts relevant to, or which may impact, the program or partners</span></p> <p ><span >○ Support media efforts, including reaching out to media representatives and coordinating media attendance and coverage at events, etc</span></p> <p ><span >○ Explore opportunities to feature Iqlaa’s activities and beneficiaries through TV, radio and magazines articles and interview</span></p> <p >&nbsp;</p> <p ><em >● Events:</em></p> <p ><span >○ Lead on the organization and execution of events assigned by DOC and develop related communications materials and coverage. Have appropriate planning in place in good time ahead of every upcoming activity/event.</span></p> <p >&nbsp;</p> <p ><em >● Accounts Management and Review:</em></p> <p ><span >○ Manage accounts assigned by DOC (partners/ sub-grantees/ sub-contractors) in terms of finalizing their communications plans, applying regular updates, and closely following up on their implementation, making sure the set activities are prepared for in good time in advance, allowing for sufficient time for review and seeking approvals</span></p> <p ><span >○ Review accounts’ relevant content in terms of marking, messaging, and quality, and following up on the approvals process at Iqlaa</span></p> <p ><span >○ Ensure program compliance with USG communications, branding and marking requirements throughout partners/ sub-grantees/ sub-contractors and Iqlaa team’s work and material</span></p> <p >&nbsp;</p> <p ><em >● Reporting: </em></p> <p ><span >○ Contribute to the donor reports development process including collecting information, and drafting and editing high-quality content in a timely manner</span></p> <p ><span >○ Preparing the communications section in the quarterly and annual donor reports </span></p> <p >&nbsp;</p> <p ><em >● Collaboration:</em></p> <p ><span >○ Ensure collaboration and coordination within the communications team and with other functions and components of Iqlaa and Mercy Corps</span></p> <p ><span >○ Collaborate with technical and administrative staff to finalize communications materials </span></p> <p ><span >○ Support communications-related work as required</span></p> <p ><span >○ Provide communication-related administrative support </span></p> <p ><span >○ Implement creative, consistent, and effective outreach activities, in collaboration with the outreach team, leveraging tools like public awareness campaigns, printed advertising, radio, website, social media and other forms of electronic communications, in addition to events and information learning platforms</span></p> <p >&nbsp;</p> <p ><em >● Other: </em></p> <p ><span >○ Assist in drafting requests for quotations/proposals and terms of reference for communication activities </span></p> <p ><span >○ Initiate procurement requests as relevant to assigned work, and following up on their completion</span></p> <p ><span >○ Update and manage contacts databases and media contacts lists </span></p> <p ><span >○ Maintain up to date archiving of all relevant communications material on the dedicated online drives</span></p> <p ><span >● Other duties as assigned by direct supervisor and/or senior leadership</span></p> <p ><span >● Flexibility to work across different sites in Jordan on day missions</span></p> <p >&nbsp;</p> <p ><em >SAFEGUARDING RESPONSIBILITIES </em></p> <p ><span >● Actively learns about safeguarding and integrates it into their work, including safeguarding risks and mitigations related to their area of work.</span></p> <p ><span >● Practices the values of Mercy Corps including respecting the dignity and well-being of participants and fellow team members.</span></p> <p ><span >● Encourages openness and communication in their team; encourages team members to submit reports if they have any concerns using reporting mechanisms e.g., Integrity Hotline and other options.</span></p> <p >&nbsp;</p> <p ><span >Accountability </span></p> <p ><span >Reports Directly To:</span><span > Communications Specialist or Director of Communications </span></p> <p ><span >Works Directly With:</span><span > Director of Communications, Communications Team Members, Deputy Chief (s) of Party, Technical Leads and other relevant staff, partners</span></p> <p >&nbsp;</p> <p ><span >Accountability to Participants and Stakeholders</span></p> <p ><span >Mercy Corps team members are expected to support all efforts toward accountability, specifically to our program participants, community partners, other stakeholders, and to international standards guiding international relief and development work. We are committed to actively engaging communities as equal partners in the design, monitoring and evaluation of our field projects.</span></p> <p >&nbsp;</p> <p ><span >Minimum Qualification &amp; Transferable Skills </span></p> <p ><span >● BSc/BA in Marketing, Communications, Business, or a related field is desired</span></p> <p ><span >● 4 to 6 years of proven experience in communications and social media, preferably with experience working in USG-funded projects</span></p> <p ><span >● Native Arabic speaker</span></p> <p ><span >● Outstanding communication abilities and writing skills with proven capacity to produce high-quality briefs, press releases, reports, and other communication pieces in English and Arabic for internal and external stakeholders </span></p> <p ><span >● Solid editing and translating skills in English and Arabic</span></p> <p ><span >● Experience with management of online and social media communication</span></p> <p ><span >● Demonstrated expertise in dissemination of information through print, web, and email</span></p> <p ><span >● Daily monitoring of the media and identification of news and content relevant to Iqlaa</span></p> <p ><span >● Events coordination experience</span></p> <p ><span >● Research skills</span></p> <p ><span >● Excellent computer skills including proficiency with Microsoft Office </span></p> <p ><span >● Photo editing skills using Photoshop, Adobe </span></p> <p ><span >● Skills using Adobe Illustrator, Adobe Premier, InDesign, and content management systems is a plus </span></p> <p ><span >● Video editing is a plus</span></p> <p >&nbsp;</p> <p ><span >Success Factors</span><span > </span></p> <p ><span >The Communications Senior Officer will have a deep commitment to humanitarian principles and values as well as to the overall objectives and approach of the Iqlaa program. They will be curious and have a</span></p> <p ><span >willingness to learn new skills and methodologies while bringing a solid foundation in communication and marketing at donor-funded programs ideally in Jordan or the region. They will be well-organized and strong communicators with excellent writing and editorial skills in English and Arabic. </span></p> <p >&nbsp;</p> <p ><span >They will have the ability to work under pressure, independently and with limited supervision and will be highly organized with creative problem-solving skills. They will have high attention to details, excellent digital marketing experience, and demonstrate proactivity, administration, collaboration, teamwork, excellent communication and interpersonal skills. They will have strong planning and time management skills, including the ability to juggle multiple tasks and respond rapidly to new events and competing priorities. </span></p> <p >&nbsp;</p> <p ><span >Living Conditions / Environmental Conditions</span></p> <p ><span >The position is based in Amman, Jordan and it requires up to 40% in-country travel to support country programs, which may include travel to insecure locations where freedom of movement is limited and areas where amenities are limited. Housing for this role is in individual housing and staff will have access to good medical services and the living situation is of a high standard. </span></p> <p >&nbsp;</p> <p ><span >Ongoing Learning</span></p> <p ><span >In support of our belief that learning organizations are more effective, efficient and relevant to the communities we serve, we empower all team members to dedicate 5% of their time to learning activities that further their personal and/or professional growth and development.</span></p> <p >&nbsp;</p> <p ><span >Team Efficiency and Effectiveness </span></p> <p ><span >Achieving our mission starts with how we build our team and collaborate. By bringing together individuals with a variety of experiences, backgrounds, and perspectives, we strengthen our ability to solve complex challenges and drive innovation. We foster a culture of trust and respect, where every team member is valued for their contributions, empowered to reach their full potential, and motivated to do their best work.</span></p> <p ><span >We recognize that building a strong and effective team is an ongoing process, and we remain committed to learning, improving, and growing together.</span></p> <p >&nbsp;</p> <p ><span >Equal Employment Opportunity</span></p> <p ><span >Mercy Corps is an equal opportunity employer that does not tolerate discrimination on any basis. We actively seek out different backgrounds, perspectives, and skills so that we can be collectively stronger and have sustained global impact. </span></p> <p ><span >We are committed to providing an environment of respect and psychological safety where equal employment opportunities are available to all. We do not engage in or tolerate discrimination on the basis of race, color, gender identity, gender expression, religion, age, sexual orientation, national or ethnic origin, disability (including HIV/AIDS status), marital status, military veteran status or any other protected group in the locations where we work.</span></p> <p >&nbsp;</p> <p ><span >Safeguarding &amp; Ethics</span></p> <p ><span >Mercy Corps is committed to ensuring that all individuals we come into contact with through our work, whether team members, community members, program participants or others, are treated with respect and dignity. We are committed to the core principles regarding prevention of sexual exploitation and abuse laid out by the UN Secretary General and IASC and have signed on to the Interagency Misconduct Disclosure Scheme. We will not tolerate child abuse, sexual exploitation, abuse, or harassment by or of our team members. As part of our commitment to a safe and inclusive work environment, team members are expected to conduct themselves in a professional manner, respect local laws and customs, and to adhere to Mercy Corps Code of Conduct Policies and values at all times. Team members are required to complete mandatory Code of Conduct elearning courses upon hire and on an annual basis.</span></p> <p ><span >As an applicant, if you witness or experience any form of sexual misconduct during the recruitment process, please report this to Mercy Corps Integrity Hotline (integrityhotline@mercycorps.org).</span></p> <p class="ql-align-right" >&nbsp;</p> <p class="ql-align-right" ><span >الصون والأخلاق </span></p> <p class="ql-align-right" ><span >ميرسي كور تلتزم بضمان المعاملة اللائقة واحترام جميع الأفراد اللذين نتواصل معهم من خلال عملنا, سواء كانوا أعضاء الفريق أو أعضاء المجتمع أو المشاركين في البرامج أو غيرهم. نحن ملتزمون بالمبادئ الرئيسية المتعلقة بمنع الاستغلال والإساءة الجنسية التي وضعها الأمين العام للأمم المتحدة واللجنة الدائمة للتنسيق بين الوكالات الإنسانية (IASC)، وقد وقعنا على نظام الإفصاح المتبادل بين الجهات الفاعلة في حالة السلوك الغير اللائق. عند التقديم لهذا الدور، يؤكد المتقدم أنه لم ينتهك في السابق سياسة السلوك الجنسي، والاستغلال والإساءة جنسية، صون الأطفال، أو الاتجار بالبشر لأي جهة عمل. ميرسي كور لن تتسامح مع إساءة معاملة الأطفال أو الاستغلال الجنسي أو الإساءة أو التحرش من قبل أو بسبب أعضاء فريقنا. كجزء من التزامنا تجاه توفير بيئة عمل آمنة وشاملة, من المتوقع أن يتصرف أعضاء الفريق بطريقة مهنية, تحترم القوانين والعادات المحلية. والالتزام بسياسات وقيم مدونة قواعد السلوك الخاصة بمنظمة ميرسي كور في جميع الأوقات. كما يتطلب من جميع أعضاء الفريق إكمال دورات التعليم الإلكتروني الإلزامية لقواعد السلوك عند التوظيف وذلك بشكل سنوي.</span></p> <p class="ql-align-right" ><span >كمتقدم للوظيفة، إذا كنت قد شهدت أو تعرضت لأي نوع من أنواع السلوك الجنسي الغير لائق خلال عملية التوظيف، يرجى الإبلاغ عن ذلك إلى خط النزاهة في منظمة ميرسي كور integrityhotline@mercycorps.org.</span></p> <p class="ql-align-right" >&nbsp;</p> <p >&nbsp;</p> <p ><span >RECRUITMENT SCAMS &amp; FRAUD WARNING</span></p> <p ><span >Mercy Corps has become aware of scams involving false job offers. Please be advised </span></p> <p ><span >Recruiters will never ask for a fee during any stage of the recruitment process.</span></p> <p ><span >All active jobs are advertised directly on Akhtaboot.</span></p> <p ><span >Official Mercy Corps emails will always arrive from a @mercycorps.org email address.</span></p> <p ><span >Please report any suspicious communications to ((integrityhotline@mercycorps.org))</span></p>

<p><h4>Description</h4> <p>Own and execute the cards product roadmap by leading the end-to-end development of card products. This includes:</p> <ul> <li>Designing comprehensive business requirements documents (BRDs) and collaborating on UI/UX to effectively communicate card product concepts to stakeholders across technology, operations, and business teams.</li> <li>Identifying and documenting card-specific technical and business requirements covering systems such as the card management system (CMS), mobile app, core banking/wallet, and payment schemes and translating them into clear deliverables for technical teams.</li> <li>Managing card product performance analysis, issue troubleshooting (including decline rates, authorization failures, and dispute trends), and executing continuous improvement initiatives.</li> <li>Supporting the QA team in preparing and executing test cases that cover the full card flow.</li> <li>Leading cross-functional collaboration across customer care, sales, compliance, and technology to ensure successful card product launches and ongoing lifecycle management.</li> <li>Managing the product backlog, sprint planning, and release coordination to ensure timely and quality delivery of card product initiatives.</li> </ul> <h4>Requirements</h4> <ul> <li>Conduct market research on card trends such as contactless, tokenization, virtual cards, installment plans, and rewards to identify growth opportunities and inform penetration strategies.</li> <li>Analyze competitor card offerings across features, fees, credit limits, and UX to assess the company's competitive position.</li> <li>Gather customer feedback from care, sales, and user research to identify friction points across the card journey and translate them into prioritized functional requirements.</li> <li>Define technical requirements for prepaid and credit card initiatives, ensuring correct integration with card management system, core banking/wallet, mobile app, credit engine, and payment schemes.</li> <li>Develop concepts for new card features and communicate requirements to all concerned teams.</li> <li>Lead UAT for card releases, covering the full transaction lifecycle: authorization, clearing, settlement, chargebacks, balance and credit limit enforcement, card management, and card expiry.</li> <li>Ensure all card initiatives comply with scheme rules, consumer regulations, and central bank requirements, in coordination with all relevant stakeholders.</li> <li>Provide sales and customer care with training and direction on card features, issuance, credit limit management, billing, dispute handling, and card controls.</li> <li>Monitor cards KPIs and deliver periodic performance reports with gap analysis and recommendations.</li> <li>Perform other duties as assigned by the direct manager.</li> </ul> <h4>Qualifications and Education Requirements</h4> <ul> <li>Bachelor’s degree in business administration, marketing, information technology, business information systems, management information systems, engineering, or a related field.</li> <li>4–6 years of product management experience, with at least 2 years directly managing prepaid and/or credit card products within a fintech, bank, or mobile money environment.</li> <li>PMI-ACP, CSM, or PSM (one required).</li> <li>PSPO or CSPO (preferred).</li> </ul> <h4>Benefits</h4> <ul> <li>Stakeholder management and cross-functional collaboration.</li> <li>Data analysis and KPI-driven decision making.</li> <li>Written and verbal communication across technical and business audiences.</li> <li>Attention to detail in compliance-sensitive environments.</li> <li>Ownership mentality with a bias toward action.</li> </ul></p><p></p>

<p><h4>Description</h4> <p>Own and execute the cards product roadmap by leading the end-to-end development of card products. This includes:</p> <ul> <li>Designing comprehensive business requirements documents (BRDs) and collaborating on UI/UX to effectively communicate card product concepts to stakeholders across technology, operations, and business teams.</li> <li>Identifying and documenting card-specific technical and business requirements covering systems such as the card management system (CMS), mobile app, core banking/wallet, and payment schemes and translating them into clear deliverables for technical teams.</li> <li>Managing card product performance analysis, issue troubleshooting (including decline rates, authorization failures, and dispute trends), and executing continuous improvement initiatives.</li> <li>Supporting the QA team in preparing and executing test cases that cover the full card flow.</li> <li>Leading cross-functional collaboration across customer care, sales, compliance, and technology to ensure successful card product launches and ongoing lifecycle management.</li> <li>Managing the product backlog, sprint planning, and release coordination to ensure timely and quality delivery of card product initiatives.</li> </ul> <h4>Requirements</h4> <ul> <li>Conduct market research on card trends such as contactless, tokenization, virtual cards, installment plans, and rewards to identify growth opportunities and inform penetration strategies.</li> <li>Analyze competitor card offerings across features, fees, credit limits, and UX to assess the company's competitive position.</li> <li>Gather customer feedback from care, sales, and user research to identify friction points across the card journey and translate them into prioritized functional requirements.</li> <li>Define technical requirements for prepaid and credit card initiatives, ensuring correct integration with card management system, core banking/wallet, mobile app, credit engine, and payment schemes.</li> <li>Develop concepts for new card features and communicate requirements to all concerned teams.</li> <li>Lead UAT for card releases, covering the full transaction lifecycle: authorization, clearing, settlement, chargebacks, balance and credit limit enforcement, card management, and card expiry.</li> <li>Ensure all card initiatives comply with scheme rules, consumer regulations, and central bank requirements, in coordination with all relevant stakeholders.</li> <li>Provide sales and customer care with training and direction on card features, issuance, credit limit management, billing, dispute handling, and card controls.</li> <li>Monitor cards KPIs and deliver periodic performance reports with gap analysis and recommendations.</li> <li>Perform other duties as assigned by the direct manager.</li> </ul> <h4>Qualifications and Education Requirements</h4> <ul> <li>Bachelor’s degree in business administration, marketing, information technology, business information systems, management information systems, engineering, or a related field.</li> <li>4–6 years of product management experience, with at least 2 years directly managing prepaid and/or credit card products within a fintech, bank, or mobile money environment.</li> <li>PMI-ACP, CSM, or PSM (one required).</li> <li>PSPO or CSPO (preferred).</li> </ul> <h4>Benefits</h4> <ul> <li>Stakeholder management and cross-functional collaboration.</li> <li>Data analysis and KPI-driven decision making.</li> <li>Written and verbal communication across technical and business audiences.</li> <li>Attention to detail in compliance-sensitive environments.</li> <li>Ownership mentality with a bias toward action.</li> </ul></p><p></p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Result of Service<br>The consultancy will contribute to: • A clear institutional framework for GBV prevention and response across UNRWA. • GBV prevention and response Programme model with guidance on context adaptation • Defined roles and responsibilities across programmes and Fields of Operation. • Programme-specific GBV commitments integrated within existing programme systems and operational procedures. • Strengthened coordination, accountability and referral systems. • Improved analysis of GBV risks and vulnerabilities. • More consistent and survivor-centered services for Palestine refugees. • Enhanced capacity for evidence-based decision-making and monitoring.<br> Work Location<br>Home-based with virtual consultations and meetings.<br> Expected duration<br>• The duration of the consultancy is 3 months (01 October 2026- 31 Dec 2026).<br> Duties and Responsibilities<br>The consultant will undertake the following tasks: Deliverable 1: Inception Phase • Conduct a desk review of relevant UNRWA policies, strategies, guidance, tools and standard operating procedures related to GBV prevention and response. • Develop an inception report outlining the methodology, workplan, consultation approach and timeline for the assignment. Deliverable: Inception report and workplan Deliverable 2: Mapping and Institutional Assessment • Map existing internal GBV-related capacities, systems, internal services, referral pathways, tools and practices across Headquarters departments and Fields of Operation. • Assess institutional capacities, strengths, gaps and challenges related to: – GBV prevention and risk mitigation; – GBV prevention and response programming – Safe identification and disclosure; – Referral systems and service provision; – Monitoring and information management; – Accountability and coordination mechanisms. • Assess opportunities to strengthen harmonized GBV information management and reporting across programmes and Fields of Operation • Review existing partnerships relevant to GBV prevention and response. Deliverables: 1. Mapping of existing GBV policies, tools, services and referral pathways. 2. Institutional Capacity and Gap Assessment Report. Deliverable 3: Stakeholder Consultations • Facilitate consultations with Headquarters departments, programme areas and Field Offices. • Identify programme-specific roles, responsibilities and existing good practices and limitations. Deliverable: Synthesis and Design Report summarizing findings from the document review and stakeholder consultations, identifying key institutional strengths and gaps, findings, recommendations and presenting the proposed structure and strategic direction for the UNRWA Agency Framework for Multi-sectoral Prevention and Response to GBV. Deliverable 4: Development of the GBV Framework Draft the UNRWA Agency Framework for Multi-sectoral Prevention and Response to GBV, including: • Strategic outcomes including vision, objectives and guiding principles. • Theory of Change. • Governance and coordination arrangements. • Programme-specific GBV commitments aligned with programs mandates. • Roles and responsibilities of programs and operational actors. • Operational standards for GBV prevention, risk mitigation, safe identification, referral and survivor-centered response. • Institutional standards guiding GBV response. • GBV risk identification and analysis approaches. • Survivor-centred response principles. • Referral pathways and coordination mechanisms. • Monitoring, learning and accountability framework. • Recommendations for implementation and institutionalization. Deliverable: First draft UNRWA agency framework for multi-sectoral prevention and response to GBV Deliverable 5: Development of the GBV Programme Model Draft UNRWA GBV Prevention and Response Programme including: • Core GBV prevention and response programme components • Minimum list of service packages • Suggested staffing profiles • Community engagement approaches • Prevention methodologies • Response packages including suggested areas for expansion • Monitoring framework including suggested outcome and output indicators • Adaptation guidance for different humanitarian context Deliverable: First draft of UNRWA GBV Prevention and Response Programme model Deliverable 6: Validation and Finalization • Facilitate validation discussions with Headquarters and Field stakeholders. • Incorporate comments and recommendations. • Finalize the Framework and supporting tools. Deliverables: 1. Final UNRWA Agency Framework for Multi-sectoral Prevention and Response to GBV. 2. Implementation Roadmap. 3. UNRWA GBV prevention and response programme model<br> Qualifications/special skills<br>• Advanced university degree in Gender Studies, Social Sciences, Human Rights, Protection, International Development, Public Policy or a related field. • At least 07 years of professional experience in GBV prevention and response, protection programming and institutional capacity strengthening. Unless already serving as an international staff member in the UN Common System, at least two continuous years of relevant international experience outside UNRWA, and outside the country(s) of citizenship is required. • Demonstrated experience developing GBV strategies, frameworks, standards or operational guidance for UN agencies, NGOs or humanitarian organizations. • Strong knowledge of international standards and frameworks related to GBV, protection and gender equality. • Experience working in humanitarian or displacement contexts. • Proven experience facilitating multi-stakeholder consultations and institutional assessments. • Familiarity with UNRWA's operational context is highly desirable.<br> Languages<br>• Excellent command of English; knowledge of Arabic is an asset.<br> Additional Information<br>• The consultant will be paid the lump sum of ($16,754.63), split into 3 instalments as described above upon satisfactory submission of the deliverables. • Remuneration for this consultancy is on P4 level. • The consultant will be remunerated based on the satisfactory deliverables of the agreed activities.<br> No Fee<br>THE UNITED NATIONS DOES NOT CHARGE A FEE AT ANY STAGE OF THE RECRUITMENT PROCESS (APPLICATION, INTERVIEW MEETING, PROCESSING, OR TRAINING). THE UNITED NATIONS DOES NOT CONCERN ITSELF WITH INFORMATION ON APPLICANTS’ BANK ACCOUNTS.<br><br><br> </div>