Property Consultants Jobs

<p><h4>Company description</h4> <p>Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.<br> Take the opportunity to become a Heartist® and let your heart guide you in this world where life beats faster.</p> <h4>Job description</h4> <p>Leads and supports all guest experience initiatives at the property.<br> Supports GM in driving a guest centric culture in the hotel and create awareness and understanding among all ambassadors on the importance of guest experience.<br> Reviews and communicates the brand assurance program and all new brand/quality initiatives effectively to all stakeholders.<br> Works with and supports department heads to prepare for LQA or BARE brand assurance audits as applicable to the hotel.<br> Conducts regular property self-assessments on the operational brand standards and other quality programs including cross-departmental audits through iAuditor and other tools.<br> Represents guest experience (voice of the guest) at the morning hotel briefing with updates and highlights points for improvement and guest praise.<br> Reviews VOG performance and guest feedback daily, identifies trends and areas for improvement on a regular basis and shares with relevant stakeholders.<br> Conducts a weekly VOG meeting with individual department heads, communicates performance, supports and pushes management action plan (MAP) efforts.<br> Leads and develops a team of guest experience ambassadors within the hotel to conduct deep dives/self-assessments and identify improvement opportunities and solutions.<br> Reviews MAPs proposed by each department post-LQA or BARE mystery visit and supports and follows up implementation by department heads.<br> Monitors results of other quality management programs such as ResaVision and follows up action plans from the relevant department heads whenever necessary.<br> Champions the internal communication of guest experience related matters and updates to all ambassadors in the hotel.<br> Maintains direct contact with guests to collect direct feedback and facilitate new ways of collecting more in-house feedback.<br> Works closely with department heads to assess service standards and delivery on a regular basis.<br> Ensures that the relevant teams and stakeholders respond to all guest feedback, e.g. VOG GSS, and consumer-generated content on various social media sites or travel sites (100% of the negative reviews/feedback, but none of the positive reviews/feedback except for those on GSS and TripAdvisor).<br> Reviews and communicates best practices implemented in other hotels within the brand, follow-up on implementation at the property when relevant.<br> Responsible for implementation and application of Local Measure along with e-commerce or marketing team.</p> <h4>Qualifications</h4> <ul> <li>Bachelor’s degree in hospitality or related areas</li> <li>Strong user knowledge of Microsoft Outlook and Microsoft Office tools</li> <li>Relevant work experience with internationally reputed hotel chains is preferred</li> <li>Strong background in hotel operations or service industry (in a client facing role); (2-5 years)</li> </ul> <h4>Additional information</h4> <ul> <li>Experience is an asset</li> <li>Prior experience working with Opera or a related system</li> <li>Strong interpersonal and problem solving abilities</li> <li>Fluency in English, additional languages are a plus</li> </ul></p><p></p>

<p><h4>Human resources coordinator</h4> <p>Create and maintain filing systems. Create and type office correspondence using a computer. Distribute and route mail. Order and track human resources office supplies and forms. Answer phone calls and record messages. Create new employee personnel file. Assist walk-in candidates with application procedures. Maintain space designated for completing applications and ensure it is clean, well maintained, and accessible to individuals with disabilities.</p> <p>Respond to questions, requests, and concerns from employees and management regarding company and human resources programs, policies, and guidelines. Inform human resources management of issues related to employee relations within the division or property. Maintain confidentiality and security of employee and property records, files, and information. Ensure accurate maintenance of all employee records and files (e.g., interview documents, I-9s).</p> <p>Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Report accidents, injuries, and unsafe work conditions to manager. Welcome and acknowledge all guests according to company standards. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette.</p> <p>Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Ensure adherence to quality expectations and standards. Enter and locate work-related information using computers and/or point of sale systems. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by supervisors.</p> <h4>Preferred qualifications</h4> <ul> <li>Education: High school diploma or G.E.D. equivalent.</li> <li>Related work experience: At least 1 year of related work experience.</li> <li>Supervisory experience: No supervisory experience.</li> <li>License or certification: None.</li> </ul> <p>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.</p> <p>The Luxury Collection Hotels & Resorts, with over 120 properties in more than 35 countries, offers the promise of authentic experiences that evoke lasting, treasured memories. Our more than 100 years of experience, beginning in 1906 under the Italian CIGA brand – a collection of Europe's most celebrated and iconic properties – serves as a solid foundation as we continuously evolve to exceed the desires of the luxury traveler.</p> <p>From legendary palaces and remote retreats to timeless modern classics, each luxury hotel and resort is a unique and cherished expression of its locale – a portal to the destination’s cultural charms and treasures. If you are someone with an appreciation for evocative storytelling, a keen interest and passion for this destination's heritage, and a desire to deliver genuine, personalized, and anticipatory hospitality, then we invite you on our journey.</p> <p>In joining The Luxury Collection, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</p></p><p></p>

<p><h4>Human resources coordinator</h4> <p>Create and maintain filing systems. Create and type office correspondence using a computer. Distribute and route mail. Order and track human resources office supplies and forms. Answer phone calls and record messages. Create new employee personnel file. Assist walk-in candidates with application procedures. Maintain space designated for completing applications and ensure it is clean, well maintained, and accessible to individuals with disabilities.</p> <p>Respond to questions, requests, and concerns from employees and management regarding company and human resources programs, policies, and guidelines. Inform human resources management of issues related to employee relations within the division or property. Maintain confidentiality and security of employee and property records, files, and information. Ensure accurate maintenance of all employee records and files, e.g., interview documents, I-9s.</p> <p>Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Report accidents, injuries, and unsafe work conditions to manager. Welcome and acknowledge all guests according to company standards. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette.</p> <p>Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Ensure adherence to quality expectations and standards. Enter and locate work-related information using computers and/or point of sale systems. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by supervisors.</p> <h4>Preferred qualifications</h4> <p><strong>Education:</strong> High school diploma or G.E.D. equivalent.</p> <p><strong>Related work experience:</strong> At least 1 year of related work experience.</p> <p><strong>Supervisory experience:</strong> No supervisory experience.</p> <p><strong>License or certification:</strong> None.</p> <p>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.</p> <p>The Luxury Collection Hotels & Resorts, with over 120 properties in more than 35 countries, offers the promise of authentic experiences that evoke lasting, treasured memories. Our more than 100 years of experience, beginning in 1906 under the Italian CIGA brand – a collection of Europe's most celebrated and iconic properties – serves as a solid foundation as we continuously evolve to exceed the desires of the luxury traveler.</p> <p>From legendary palaces and remote retreats to timeless modern classics, each luxury hotel and resort is a unique and cherished expression of its locale – a portal to the destination’s cultural charms and treasures. If you are someone with an appreciation for evocative storytelling, a keen interest and passion for this destination's heritage, and a desire to deliver genuine, personalized, and anticipatory hospitality, then we invite you on our journey.</p> <p>In joining The Luxury Collection, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</p></p><p></p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span><br>POSITION SUMMARY<br>Advise employees on general property information, in-house groups, policy changes, or other pertinent information. Answer questions about available services, general property information and amenities. Confirm guest first and last name and type of treatment scheduled prior to beginning treatment. Monitor and stick to time schedule throughout the day. Advise providers of last-minute changes or additions to schedule and resolve scheduling situations as needed. Promote and sell spa/salon services and retail products. Complete requisitions for additional products, supplies, or equipment. Inspect work areas and tools/equipment to ensure conformance to company standards. Notify Engineering of spa/salon maintenance and repair needs.<br>Assist management in hiring, training, scheduling, and motivating and coaching employees; serve as a role model. Report accidents, injuries, and unsafe work conditions to manager. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals. Ensure adherence to quality expectations and standards; develop and implement quality improvement or corrective action plans. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.<br>PREFERRED QUALIFICATIONS<br>Education: High school diploma or G.E.D. equivalent.<br>Related Work Experience: At least 2 years of related work experience.<br>Supervisory Experience: No supervisory experience.<br>License or Certification: None<br>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.<br>Combining timeless glamour with a vanguard spirit, St. Regis Hotels &amp; Resorts is committed to delivering exquisite experiences at more than 50 luxury hotels and resorts in the best addresses around the world. Beginning with the debut of The St. Regis hotel in New York by John Jacob Astor IV at the dawn of the twentieth century, the brand has remained committed to an uncompromising level of bespoke and anticipatory service for all of its guests, delivered flawlessly by a team of gracious hosts that combine classic sophistication and modern sensibility, as well as our signature Butler Service. We invite you to explore careers at St. Regis. In joining St. Regis, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin&nbsp;your purpose,&nbsp;belong&nbsp;to an amazing global​&nbsp;team, and&nbsp;become&nbsp;the best version of you.</span> </div>

<p><h4>Position summary</h4> <p>Process all guest check-ins, verifying guest identity, form of payment, assigning room, and activating/issuing room key. Set up accurate accounts for each guest according to their requirements. Enter Marriott Rewards information. Ensure rates match market codes, document exceptions. Secure payment prior to issuing room key, verify/adjust billing. Compile and review daily reports/logs/contingency lists. Complete cashier and closing reports. Supply guests with directions and property information. Accommodate guest requests, contacting appropriate staff if necessary. Follow up to ensure requests have been met. Process all payment types, vouchers, paid-outs, and charges. Balance and drop receipts. Count and secure bank at beginning and end of shift. Obtain manual authorizations and follow all accounting procedures. Notify Loss Prevention/Security of any guest reports of theft.</p> <p>Assist management in training, evaluating, counseling, motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Develop/maintain positive working relationships; support team to reach common goals; listen and respond appropriately to employee concerns. Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications; ensure personal appearance is clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge guests; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Ensure adherence to quality standards. Enter and locate information using computers/POS systems. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by supervisors.</p> <h4>Preferred qualifications</h4> <p><strong>Education:</strong> High school diploma or G.E.D. equivalent.</p> <p><strong>Related work experience:</strong> At least 1 year of related work experience.</p> <p><strong>Supervisory experience:</strong> At least 1 year of supervisory experience.</p> <p><strong>License or certification:</strong> None</p> <p>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. At Westin, we are committed to empowering guests to regain control and enhance their well-being when they need it most while traveling, ensuring they can be the best version of themselves. To achieve the brand mission of becoming the preeminent wellness brand in hospitality, we need passionate and engaged associates to bring the brand’s unique programming to life. We want our associates to embrace their own well-being practices both on and off property. You are the ideal Westin candidate if you are passionate; you are active and take pride in how you maintain your well-being; you are optimistic; you are adventurous. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</p></p><p></p>

<p><h4>Position summary</h4> <p>Process all guest check-ins, verifying guest identity, form of payment, assigning room, and activating/issuing room key. Set up accurate accounts for each guest according to their requirements. Enter Marriott Rewards information. Ensure rates match market codes, document exceptions. Secure payment prior to issuing room key, verify/adjust billing. Compile and review daily reports/logs/contingency lists. Complete cashier and closing reports. Supply guests with directions and property information. Accommodate guest requests, contacting appropriate staff if necessary. Follow up to ensure requests have been met. Process all payment types, vouchers, paid-outs, and charges. Balance and drop receipts. Count and secure bank at beginning and end of shift. Obtain manual authorizations and follow all accounting procedures. Notify Loss Prevention/Security of any guest reports of theft.</p> <p>Assist management in training, evaluating, counseling, motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Develop/maintain positive working relationships; support team to reach common goals; listen and respond appropriately to employee concerns. Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications; ensure personal appearance is clean and professional; maintain confidentiality of proprietary information; protect company assets.</p> <p>Welcome and acknowledge guests; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Ensure adherence to quality standards. Enter and locate information using computers/POS systems. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by supervisors.</p> <h4>Preferred qualifications</h4> <ul> <li>Education: High school diploma or G.E.D. equivalent.</li> <li>Related work experience: At least 1 year of related work experience.</li> <li>Supervisory experience: At least 1 year of supervisory experience.</li> <li>License or certification: None</li> </ul> <p>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.</p> <p>At Westin, we are committed to empowering guests to regain control and enhance their well-being when they need it most while traveling, ensuring they can be the best version of themselves. To achieve the brand mission of becoming the preeminent wellness brand in hospitality, we need passionate and engaged associates to bring the brand’s unique programming to life. We want our associates to embrace their own well-being practices both on and off property. You are the ideal Westin candidate if you are passionate; you are active and take pride in how you maintain your well-being; you are optimistic; you are adventurous. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</p></p><p></p>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>You are at the heart of the hotel! As a Housekeeping Attendant, you will take ownership of guest rooms, ensuring that our guests are provided with a clean, comfortable space, and be a part of creating a memorable experience for them.</p><p>What s in it for you:</p><ul><li>Employee discounted rates in Accor worldwide</li><li>Learning programs through our Academies</li><li>Opportunity to develop your talent and grow within your property and across the world!</li><li>Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21</li></ul><p>What you will be doing:</p><ul><li>Clean all assigned guestrooms to standard</li><li>Take initiative to add a personalized experience for the guest</li><li>Take ownership of guests privacy and belongings, while ensuring exceptional service</li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Warm and caring personality; previous housekeeping experience is an asset</li><li>Ability to anticipate and focus attention on guest needs, being professional and welcoming</li><li>Excellent organizational skills and time management</li></ul><p></p></section>

<p><h4>Position summary</h4> <p>Manage the day-to-day activities for social media channels. Establish long-range objectives and specify the strategies and actions to achieve them. Manage active and engaged communities around a defined topic or topics by managing long-lead editorial calendars and monitoring online conversations. Participate in online conversations to build brand visibility, customer satisfaction, and marketing/ecommerce support. Establish a positive online presence for the hotel(s) by integrating property-specific and brand messaging in a compelling and valuable way for participants. Provide measurement of the impact of online presence to the hotel’s overall business.</p> <p>Report accidents, injuries, and unsafe work conditions to manager. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; thank</p><p></p>

<p>You are at the heart of the hotel! As a Housekeeping Attendant, you will take ownership of guest rooms, ensuring that our guests are provided with a clean, comfortable space, and be a part of creating a memorable experience for them.</p><p>What's in it for you:</p><ul><li>Employee discounted rates in Accor worldwide</li><li>Learning programs through our Academies</li><li>Opportunity to develop your talent and grow within your property and across the world!</li><li>Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21</li></ul><p>What you will be doing:</p><ul><li>Clean all assigned guestrooms to standard</li><li>Take initiative to add a personalized experience for the guest</li><li>Take ownership of guests privacy and belongings, while ensuring exceptional service</li></ul><p><strong>Desired Candidate Profile</strong></p><p>Warm and caring personality; previous housekeeping experience is an asset</p><p>Ability to anticipate and focus attention on guest needs, being professional and welcoming</p><p>Excellent organizational skills and time management</p>

<p><h4>Position summary</h4> <p>Apply paint, stain and other finishes to property walls, ceilings, and furniture using brushes, spray guns, or rollers. Apply primers or sealers to prepare new surfaces for finish coats. Remove old finishes by stripping, sanding, wire brushing, burning, or using water and/or abrasive blasting. Cover surfaces with appropriate material for protection during painting and post appropriate paint signs. Clean up and store paint and painting tools and equipment in appropriate areas. Coordinate with vendor in order to modify colors of paint, stain, or varnish.</p> <p>Follow all company and safety and security policies and procedures; report maintenance problems, safety hazards, accidents, or injuries; and complete safety training and certifications. Ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests’ service needs, assist</p><p></p>

<p><h4>Position summary</h4> <p>Apply paint, stain and other finishes to property walls, ceilings, and furniture using brushes, spray guns, or rollers. Apply primers or sealers to prepare new surfaces for finish coats. Remove old finishes by stripping, sanding, wire brushing, burning, or using water and/or abrasive blasting. Cover surfaces with appropriate material for protection during painting and post appropriate paint signs. Clean up and store paint and painting tools and equipment in appropriate areas. Coordinate with vendor in order to modify colors of paint, stain, or varnish.</p> <p>Follow all company and safety and security policies and procedures; report maintenance problems, safety hazards, accidents, or injuries; and complete safety training and certifications. Ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests’ service needs, assist</p><p></p>

<p><h4>Position summary</h4> <p>Manage the day-to-day activities for social media channels. Establish long-range objectives and specify the strategies and actions to achieve them. Manage active and engaged communities around a defined topic or topics by managing long-lead editorial calendars and monitoring online conversations. Participate in online conversations to build brand visibility, customer satisfaction, and marketing/ecommerce support. Establish a positive online presence for the hotel(s) by integrating property-specific and brand messaging in a compelling and valuable way for participants. Provide measurement of the impact of online presence to the hotel’s overall business.</p> <p>Report accidents, injuries, and unsafe work conditions to manager. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; thank</p><p></p>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p><span >Project Context These ToR are developed within the framework of the program (hereinafter the Convenio) entitled "Strengthened the active participation of women (Jordanians, Syrian Refugees, Youth and Women with Disabilities - WwD) with a comprehensive approach to rights in Jordan", funded by the Spanish Cooperation AECID and the Barcelona City Council. Alianza por la Solidaridad is part of a consortium formed by three Spanish NGOs (Alianza, MPDL and NOVACT), of which Movement for Peace MPDL is the lead organization for this intervention, along with the local partners: Be Positive; Community Based Rehabilitation Center (CBR); I Dare; and Housewives Association (HSF). The direct local partner of Alianza is HSF. This Convenio will last until early 2027. Its general objective is to Contribute to a life free of violence for women, preventing economic, gender, community and digital violence and it includes 3 specific objectives: - SO1 : Promote the sustainable and inclusive economic empowerment of Jordanian and refugee women, with special attention to young women and women with disabilities. - SO2 : Improve the system of protection, prevention and response to gender violence in Mafraq, Zarqa and Amman. - SO3 : Strengthen the leadership of Jordanian and refugee women, paying special attention to young women and/or women with disabilities, in peace building, preventing violent conflicts and promoting resilience in their communities. Alianza is coordinating the implementation of SO2, in which these ToR are framed.</span></p><p>Project Objectives Specific Objective 2: Improve the system of protection, prevention and response to gender violence in Mafraq, Zarqa and Amman, will be achieved through the following outcomes: - SO2. O1. Women and WwD (Jordanians and refugees) surviving or at risk of GBV have access to prevention, detection, care and referral services with high quality standards. - SO2. O2. Strengthened the favorable environment at the community level for the prevention and detection of gender violence and the promotion of women's rights, from the female leadership. - SO2. O3. Reinforced the joint strategy of partner organizations to guarantee the protection and empowerment of women and WwD (Jordanians and refugees) from a comprehensive perspective. These ToR are mainly related to Outcome 2 of Specific Objective 2, more specifically with the activity A2.2.4 Piloting and development of a protection kit to avoid potential negative impacts on women's security derived from their economic empowerment . The goal of this activity is to develop and disseminate a set of tools grounded in experience to serve as a guide for any organization seeking to launch economic empowerment programs, ensuring protection and an approach based on the principle of do no harm .</p><p>CONSULTANCY Summary of the Process The consultant (or consultancy group) will conduct an analysis of various economic empowerment initiatives carried out both within and outside the project consortium to identify key aspects and best or worst practices related to the risks faced by women participating in these programs and their protection. Based on this analysis and knowledge of the sector, the consultant will develop intervention guidelines for organizations working on women s economic empowerment (entrepreneurship/self-employment or employment) that will ensure potential risks are taken into account and prevent unintended consequences in terms of protection against violence and discrimination.</p><p>Objective and Outputs of the Consultancy The project aims to develop comprehensive, practical, and useful guidelines or a toolkit to ensure the protection against and prevention of gender-based violence at all stages of economic empowerment programs. This toolkit will serve as a reference for any stakeholder (community organizations, NGOs, public institutions) that implements economic empowerment programs for vulnerable women or intends to do so in the future. Prior to this, the consultant will analyze real-world cases carried out by partners in order to better understand the challenges, main obstacles, and risks related to the protection of women and the prevention of gender-based violence in this type of interventions. The specific expected outputs are as follows: • Conduct a thorough analysis of current/recent experiences of economic empowerment initiatives for women, identifying: practices that entail or might entail risks of GBV or any other protection risk; short-term impact of the initiatives on (risk of) GBV by women participants; solutions/recommendations to bridge these gaps; good practices implemented to ensure protection and/or avoid (further) GBV and discrimination throughout the program cycle, especially for those women already at risk. • Develop a comprehensive and user-friendly toolkit to ensure protection for women in economic empowerment programs, especially those addressed to vulnerable women. The toolkit must cover the whole program cycle, addressing at the very least: Design, planning, implementation, monitoring, evaluation. • Train Alianza-AA staff, partners and other relevant stakeholders in understanding and using these guidelines/toolkit. All the process will be guided by the following principles: • Human rights-based approach (HRBA) , ensuring a thorough analysis of the root causes of protection risks and treating participant women as right-holders. • Survivor-centered approach, that will guide the consultants in their engagement with persons who have experienced GBV or may be at risk of it. This principle will also be integrated in the contents of the toolkit. • Intersectionality. The process and the developed tools will account for and be responsive to the different rights, needs and risks attached to different sources of vulnerability added to gender discrimination such as age, disability, sexual orientation, religion, ethnicity, etc. • Do no harm. The concept of do no harm means that humanitarian organizations must strive to minimize the harm they may inadvertently be doing by being present and providing assistance. Such unintended negative consequences may be wide-ranging and extremely complex. Protection actors can reinforce the do no harm principle in their GBV-related work through careful attention to the human rights-based, survivor centred, community-based and systems approaches described below.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Degree in Gender Studies, Social Work, Psychology, or related fields relevant to the assignment. • Proven knowledge of GBV and protection issues, including key concepts, approaches and relevant stakeholders and frameworks at local and international level. • Proven experience in GBV and protection programming. • Proven experience in participatory analysis and assessments. • Experience working with vulnerable communities, especially with women survivors or at risk of GBV. • Strong research and facilitation skills, with a focus on participatory methodologies. • Ability to develop innovative and user-friendly training materials. • Excellent communication and interpersonal skills. • Understanding of the local context and cultural dynamics related to GBV and gender issues in Jordan. • High or native level of Arabic. • High level of English.</p><p></p></section>

<p>Successfully design, develop, implement, and maintain enterprise Business Intelligence and AI solutions that improve data accessibility, reporting, analytics, and decision-making across UNRWA. Deliver high-quality data warehouse models, ETL/ELT solutions, Power BI dashboards, AI-enabled analytics, and technical documentation while ensuring data quality, adherence to enterprise architecture standards, and knowledge transfer to relevant technical teams.</p><p>Work Location HQA and open for remote consultancy in the UNRWA fields of operation Expected duration 12 months</p><p>Duties and Responsibilities</p><p>The Consultant will be responsible for providing senior technical expertise in Business Intelligence, Data Analytics, Data Warehousing, and Artificial Intelligence solutions. The Consultant will work closely with the Enterprise Architecture &amp; Business Intelligence (EBI) team to deliver enterprise reporting and analytics capabilities. Specific outputs/tasks include, but are not limited to:</p><ul><li>Analyze business requirements and translate them into technical BI and AI solutions.</li><li>Design and develop dimensional data warehouse models and analytical/semantic models.</li><li>Design and develop OLAP cubes and support database objects.</li><li>Develop, maintain, and optimize ETL/ELT processes and data integration solutions.</li><li>Design, develop, deploy, and maintain Power BI reports, dashboards, KPI scorecards, and AI-powered dashboards.</li><li>Support implementation and adoption of Microsoft Copilot and other AI capabilities within BI solutions.</li><li>Ensure data quality, consistency, completeness, and accuracy through profiling, validation, cleansing, and monitoring activities.</li><li>Provide technical advice and recommendations related to BI, Power BI, analytics, AI, and data architecture.</li><li>Coordinate with the Enterprise Architecture &amp; Business Intelligence team on technical design, architecture, deployment, and production support.</li><li>Provide technical guidance and knowledge transfer to BI developers and relevant technical staff.</li><li>Prepare and maintain technical documentation including solution designs, specifications, operational procedures, and user manuals.</li><li>Perform other related duties as required.</li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li>Bachelor's Degree in Computer Science, Information Technology, Data Science, Artificial Intelligence, Software Engineering, or another related discipline.</li><li>Minimum seven (6) years of relevant professional experience.</li><li>Professional experience in Business Intelligence, Data Analytics, Data Engineering, Data Warehousing, Software Development, or related fields, including experience with Power BI, SQL Server, ETL/ELT development, dimensional modelling, AI-powered analytics, and Microsoft BI technologies.</li><li>Extensive experience with Microsoft Power BI.</li><li>Extensive experience with SQL Server, SQL development, and database scripting.</li><li>Strong experience in Data Warehouse design and dimensional modelling.</li><li>Strong experience in ETL/ELT development and data integration.</li><li>Strong experience writing DAX and SQL.</li><li>Experience with Microsoft SSIS and SSAS.</li><li>Experience implementing AI-powered analytics, Microsoft Copilot, or Generative AI solutions.</li><li>Experience translating business requirements into analytical solutions.</li><li>Experience preparing technical documentation.</li><li>Experience with Microsoft Azure and/or Microsoft Fabric is desirable</li><li>English and Arabic are the working languages of UNRWA. For this assignment, fluency in both Arabic and English are required.</li></ul>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Result of Service<br>The consultancy will deliver a practical, multilingual training programme and toolkit that equips MSMEs—particularly women-led enterprises—with the skills to adopt e-commerce and AI-enabled business tools. Through ecosystem assessments, tailored training, coaching, and stakeholder engagement across target countries, the programme will strengthen MSMEs’ capacity to formalize, manage and scale online operations, enhance digital marketing, and access international markets, while contributing to policy dialogue and improved enabling environments in line with ESCWA standards.<br> Work Location<br>Remote<br> Expected duration<br>9 months<br> Duties and Responsibilities<br>The consultancy supports the implementation of two complementary ESCWA projects: “Advancing E-Commerce for Women-Led SMEs in the Arab Region” and “Enhancing MSMEs Soft Infrastructure and Internationalisation in Countries Facing Security, Financial, or Political Transition Challenges.” Targeting countries such as Djibouti, Mauritania, Tunisia, and Syria, these initiatives aim to strengthen MSMEs and women-led enterprises facing fragile conditions. Together, the projects address key barriers—including limited digital skills, weak e-commerce infrastructure, and restricted market access—by building capacities in digital transformation, e-commerce, and internationalisation, while improving policy and regulatory environments. Through training, ecosystem analysis, policy dialogue, and platform development, they enhance MSME resilience, competitiveness, and regional and global market integration, contributing to inclusive and sustainable economic growth in the Arab region. Duties and Responsibilities: The consultant will be responsible for the timely and accurate execution of assigned tasks, ensuring full compliance with ESCWA’s policies, procedures, and quality standards. The responsibilities of the consultant will include: A. Digital Ecosystem Mapping and MSME Assessment • Conduct mapping and ecosystem assessment activities in Tunisia, Syria, Djibouti, and Mauritania. • Complete the mapping and assessment activities for Tunisia and Syria prior to the implementation of country missions and training activities. • Contribute to stakeholder consultations, ecosystem analysis, MSME clustering, and development of country-level recommendations. • Support the development of a recommendation tracking matrix to monitor follow-up and uptake of policy and ecosystem recommendations. B. MSME E-Commerce and AI Capacity-Building Activities • Design and deliver practical training activities on e-commerce, AI-enabled business tools, digital marketing, formalization, and internationalisation for MSMEs and women-led businesses. • Support MSMEs in applying digital tools and strengthening online business operations. • Contribute to the development and adaptation of practical training materials, coaching resources, toolkits, exercises, and participant guidance materials aligned with ESCWA project outputs. • Deliver country activities according to the following indicative timeline: 1. Tunisia in-person activities: August 2026; 2. Djibouti and Mauritania online activities: September 2026; 3. Syria online and/or in-person activities: October 2026; 4. Lebanon in-person e-commerce training activities (tentatively scheduled for July 2026), subject to security conditions and operational feasibility; 5. AGFUND online training a</div>

<p><h4>Position summary</h4> <p>Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers. Accommodate and document special requests. Answer questions about property facilities/services and room accommodations. Follow sales techniques to maximize revenue. Input and access data in reservation system. Indicate special room reservation types (e.g., complimentary rooms, employee discounts, travel agent inspection rates, and wholesale reservations) by inputting the correct code and rate into the reservation system. Follow proper escalation procedures when addressing guest concerns.</p> <p>Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets; protect the privacy and security of guests and coworkers. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine</p><p></p>

<p><h4>Position summary</h4> <p>Answer, record, and process all guest requests, questions, or concerns via telephone, email, chat, and mobile communication devices. Operate telephone switchboard, process guest requests for wake-up calls, and connect and direct calls to the appropriate extension. Receive, record, and relay messages accurately. Log all guest requests or issues into computer, contact appropriate individual or department (e.g., Bellperson, Housekeeping), and follow up with guest to ensure their request has been resolved to their satisfaction.</p> <p>Provide information to guests about room features, property amenities, and local areas of interest. May process room service orders, answer questions on menu selection, and record transactions in point-of-sale system. Assist guests with accessing internet and guestroom entertainment.</p> <p>Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests’ service needs,</p><p></p>

<p><h4>Position summary</h4> <p>Greet customers when they enter the shop, offer assistance in locating merchandise, and respond to questions regarding merchandise. Display merchandise in a neat, eye-appealing manner. Restock items as necessary, check expiration dates, and discard expired items. Keep storeroom neat and clean. Complete customer purchases, process all payment types, and process returns, refunds, and exchanges. Verify customer identification as required. Maintain appropriate cash levels in cash drawer, turn in all property monies and receipts, and ensure deposits/cash drops are verified. Follow checklist for opening and closing shop. Secure shop and monitor customer activity to prevent losses due to merchandise theft and damage.</p> <p>Report accidents, injuries, and unsafe work conditions to manager. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs;</p><p></p>

<p><h4>Position summary</h4> <p>Answer, record, and process all guest requests, questions, or concerns via telephone, email, chat, and mobile communication devices. Operate telephone switchboard, process guest requests for wake-up calls, and connect and direct calls to the appropriate extension. Receive, record, and relay messages accurately. Log all guest requests or issues into computer, contact appropriate individual or department (e.g., Bellperson, Housekeeping), and follow up with guest to ensure their request has been resolved to their satisfaction.</p> <p>Provide information to guests about room features, property amenities, and local areas of interest. May process room service orders, answer questions on menu selection, and record transactions in point-of-sale system. Assist guests with accessing internet and guestroom entertainment.</p> <p>Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests’ service needs,</p><p></p>

<p><h4>Position summary</h4> <p>Perform general office duties to support sales and marketing (e.g., filing, sending emails, typing, faxing, copying). Prepare sales-related documents throughout the sales process (e.g., proposals, contracts, or banquet event orders). Promote awareness of brand image internally and externally. Gather materials and assemble information packages (e.g., brochures, promotional materials). Use sales techniques that maximize revenue while maintaining existing guest loyalty to Marriott. Enter, retrieve, reconcile, and verify information (e.g., commissions, leads, third parties) in software involved in the sales process. Answer guest questions about property facilities/services (e.g., hours of operation, rates and room types, packages, promotions, entertainment, restaurants, special events). Serve as the point of contact for clients and communicate with them by phone and email to respond to questions and requests.</p> <p>Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’</p><p></p>