Psychiatrist Jobs in Jordan

<p>This is a re-advertisement of the position. Those who applied to the previous advertisement do not need to re-apply; they are still being considered. UNICEF works in over 190 countries and territories to save children s lives, defend their rights, and help them fulfill their potential, from early childhood through adolescence. At UNICEF, we are committed, passionate, and proud of what we do for as long as we are needed. Promoting the rights of every child is not just a job it is a calling. UNICEF is a place where careers are built: we offer our staff diverse opportunities for professional and personal development that will help them reinforce a sense of purpose while serving children and communities across the world. We welcome everyone who wants to belong and grow in a diverse and passionate culture, coupled with an attractive compensation and benefits package. Visit our website to learn more about what we do at UNICEF. For every child, the right to Results The Hashemite Kingdom of Jordan is recognized as a regional leader in advancing the rights and well-being of children. In close partnership with the Government of Jordan, civil society, the private sector, and communities, UNICEF Jordan Country Office (JCO) works to sustain and deepen development gains for children, while strengthening policies, national systems, and programme delivery to ensure equitable outcomes for every child in Jordan. UNICEF s work is aligned with the Economic Modernisation Vision PHONE_NUMBER), Jordan s primary national development framework, which prioritizes inclusive growth, improved quality of life, human capital development, and sustainability, and contributes to the achievement of the Sustainable Development Goals (SDGs). Guided by a rights based, equity focused, and evidence driven approach, UNICEF Jordan Country Office places particular emphasis on reaching the most vulnerable and disadvantaged children, including those affected by poverty, displacement, and exclusion, regardless of nationality, gender, religion, or background. UNICEF s support to human capital development is anchored in ongoing education and workforce reforms under the Economic Modernisation Vision and the Education and Human Resources Development legal framework, which prioritize quality, relevance, and alignment with labour market needs. Within this context, evaluations play a critical role in assessing performance, generating learning, and strengthening accountability across UNICEF s programme areas, including Child Protection; Education; Water, Sanitation and Hygiene (WASH); Health and Nutrition; Adolescent and Youth Engagement; Social Protection; and Operations, to ensure evidence informs decision making and programme improvement. How can you make a difference? As an Evaluation Officer, you are responsible for the effective implementation of the evaluations of the Country Programme s Costed Evaluation Plan and for evaluations triggered by other requirements. Your role contributes to the achievement of key end-results by providing professional expertise in evaluation. You support communication, partnerships, and the design and implementation of capacity development activities aimed at strengthening national and sub-national evaluation capacity. In addition, you coordinate office-wide knowledge management, promoting good practices on evaluation use and evaluation culture more largely within the JCO. As an Evaluation Officer, you have a formal reporting line to the Chief of Planning, Monitoring and Evaluation, and work in close collaboration with the MENARO Multi-Country Evaluation Specialist who provides systematic oversight (quality assurance) on all evaluations of JCO, combined with guidance and technical support when required. Given the nature of evaluation being an independent oversight function, and the Representative being accountable for evaluation in the Country Office, you need to have direct access to the Representative on evaluation, expressed through a dotted-line reporting relationship to the JCO Representative. You manage the planning, design, implementation, and follow-up of evaluation activities across the country office, including coordination with other agencies and engagement with national and international stakeholders, as appropriate, ensuring the delivery and use of high-quality evaluations in accordance with UNICEF s Evaluation Policy, with the evaluation and ethics procedures and guidance of UNICEF and of other recognized professional norms and standards including the 2016 UN Evaluation Group Norms and Standards for Evaluation. Summary of key functions/accountabilities</p><p><strong>Desired Candidate Profile</strong></p><p>Minimum requirements : • Education: Bachelor or equivalent (First Level University Degree) in one of the following fields: humanities, social sciences, development economics, statistics, public administration, performance management, monitoring and evaluation or other related fields. A degree or certification/accreditation in Evaluation is a significant advantage. • Work Experience: Minimum 2 years of professional experience in supporting/or implementing equity-focused evaluations and the management of the evaluation function at the national and/or international level as per UNICEF and/or UNEG norms and standards for Evaluation in the UN System. Technical knowledge and experience in programme evaluation, evaluation design, data analysis, and reporting is required. Experience in managing evaluations, strong analytical skills, and the ability to synthesize and clearly summarize qualitative and quantitative data are essential. • Key skills include Evaluation Methods, Evaluation Design, Data Analysis, Process Management, Knowledge Management, and Planning &amp; Monitoring. • Language Requirements: Fluency of English and Arabic required. Desirables : • Language: Knowledge of another official UN language (Chinese, French, Russian or Spanish) or a local language is an asset. • Experience in supporting national evaluation capacity and working with professional evaluation associations and evidence dissemination is preferable. • Relevant experience at country level, particularly in development, fragile settings and humanitarian contexts.</p>

<p>This is a re-advertisement of the position. Those who applied to the previous advertisement do not need to re-apply; they are still being considered. UNICEF works in over 190 countries and territories to save children s lives, defend their rights, and help them fulfill their potential, from early childhood through adolescence. At UNICEF, we are committed, passionate, and proud of what we do for as long as we are needed. Promoting the rights of every child is not just a job it is a calling. UNICEF is a place where careers are built: we offer our staff diverse opportunities for professional and personal development that will help them reinforce a sense of purpose while serving children and communities across the world. We welcome everyone who wants to belong and grow in a diverse and passionate culture, coupled with an attractive compensation and benefits package. Visit our website to learn more about what we do at UNICEF. For every child, the right to Results The Hashemite Kingdom of Jordan is recognized as a regional leader in advancing the rights and well-being of children. In close partnership with the Government of Jordan, civil society, the private sector, and communities, UNICEF Jordan Country Office (JCO) works to sustain and deepen development gains for children, while strengthening policies, national systems, and programme delivery to ensure equitable outcomes for every child in Jordan. UNICEF s work is aligned with the Economic Modernisation Vision PHONE_NUMBER), Jordan s primary national development framework, which prioritizes inclusive growth, improved quality of life, human capital development, and sustainability, and contributes to the achievement of the Sustainable Development Goals (SDGs). Guided by a rights based, equity focused, and evidence driven approach, UNICEF Jordan Country Office places particular emphasis on reaching the most vulnerable and disadvantaged children, including those affected by poverty, displacement, and exclusion, regardless of nationality, gender, religion, or background. UNICEF s support to human capital development is anchored in ongoing education and workforce reforms under the Economic Modernisation Vision and the Education and Human Resources Development legal framework, which prioritize quality, relevance, and alignment with labour market needs. Within this context, evaluations play a critical role in assessing performance, generating learning, and strengthening accountability across UNICEF s programme areas, including Child Protection; Education; Water, Sanitation and Hygiene (WASH); Health and Nutrition; Adolescent and Youth Engagement; Social Protection; and Operations, to ensure evidence informs decision making and programme improvement. How can you make a difference? As an Evaluation Officer, you are responsible for the effective implementation of the evaluations of the Country Programme s Costed Evaluation Plan and for evaluations triggered by other requirements. Your role contributes to the achievement of key end-results by providing professional expertise in evaluation. You support communication, partnerships, and the design and implementation of capacity development activities aimed at strengthening national and sub-national evaluation capacity. In addition, you coordinate office-wide knowledge management, promoting good practices on evaluation use and evaluation culture more largely within the JCO. As an Evaluation Officer, you have a formal reporting line to the Chief of Planning, Monitoring and Evaluation, and work in close collaboration with the MENARO Multi-Country Evaluation Specialist who provides systematic oversight (quality assurance) on all evaluations of JCO, combined with guidance and technical support when required. Given the nature of evaluation being an independent oversight function, and the Representative being accountable for evaluation in the Country Office, you need to have direct access to the Representative on evaluation, expressed through a dotted-line reporting relationship to the JCO Representative. You manage the planning, design, implementation, and follow-up of evaluation activities across the country office, including coordination with other agencies and engagement with national and international stakeholders, as appropriate, ensuring the delivery and use of high-quality evaluations in accordance with UNICEF s Evaluation Policy, with the evaluation and ethics procedures and guidance of UNICEF and of other recognized professional norms and standards including the 2016 UN Evaluation Group Norms and Standards for Evaluation. Summary of key functions/accountabilities • Evaluation Planning, Management, and Implementation • Evaluation design and implementation • Evaluation use • Coordination, Networking, and Evaluation Capacity Development If you would like to know more about this position, please review the complete Job Description here: Specific JD Evaluation Officer NoB JCO Final Version (1).docx</p><p><strong>Desired Candidate Profile</strong></p><p>Minimum requirements : • Education: Bachelor or equivalent (First Level University Degree) in one of the following fields: humanities, social sciences, development economics, statistics, public administration, performance management, monitoring and evaluation or other related fields. A degree or certification/accreditation in Evaluation is a significant advantage. • Work Experience: Minimum 2 years of professional experience in supporting/or implementing equity-focused evaluations and the management of the evaluation function at the national and/or international level as per UNICEF and/or UNEG norms and standards for Evaluation in the UN System. Technical knowledge and experience in programme evaluation, evaluation design, data analysis, and reporting is required. Experience in managing evaluations, strong analytical skills, and the ability to synthesize and clearly summarize qualitative and quantitative data are essential. • Key skills include Evaluation Methods, Evaluation Design, Data Analysis, Process Management, Knowledge Management, and Planning &amp; Monitoring. • Language Requirements: Fluency of English and Arabic required. Desirables : • Language: Knowledge of another official UN language (Chinese, French, Russian or Spanish) or a local language is an asset. • Experience in supporting national evaluation capacity and working with professional evaluation associations and evidence dissemination is preferable. • Relevant experience at country level, particularly in development, fragile settings and humanitarian contexts.</p>

<p>JOB CONTEXT: Join Humanity &amp; Inclusion (HI) as an Inclusive Education Consortium Coordinator and help shape inclusive education programming in Palestine, with a focus on education in emergencies and protracted crises. In this role, you will lead the coordination of the grant consortium, working closely with partners to ensure effective implementation, strong programme quality, and donor compliance. You will also provide technical guidance on Inclusive Education, support capacity strengthening and advocacy, and contribute to shaping HI s strategy and future engagement in the sector. YOUR MISSION: Under the line management of the Operations manager and with support from the Global Inclusive Education Specialist, the Inclusive Education Consortium Coordinator contributes to the implementation of the HI mandate and the operational strategy of HI Palestine mission in the field of Inclusive Education, specifically education in emergencies. The Inclusive Education Consortium Coordinator provides strategic and technical guidance for HI's Inclusive Education portfolio in Palestine (40%) while leading the coordination of the ECHO-funded consortium (60%). The position ensures high-quality programme implementation, effective consortium governance and donor compliance, while supporting the positioning and development of Inclusive Education within the Palestine mission. The role combines technical support, consortium coordination, strategic planning and resource mobilisation to strengthen HI's impact and influence in the sector. Your main missions will be : • Ensure the optimal management of the consortium with appropriate oversight mechanisms • Lead the day-to-day coordination of the ECHO-funded consortium. • Act as the primary focal point for consortium partners and ECHO on consortium management matters. • Coordinate consortium governance, including Steering Committee meetings, technical working groups and bilateral meetings. • Ensure effective communication, collaboration and information sharing among consortium partners. • Coordinate the development, implementation and monitoring of consortium workplans and action plans. • Monitor compliance with consortium agreements, donor requirements and internal procedures. • Identify, anticipate and proactively address implementation bottlenecks, operational risks and partnership challenges. • Ensure project implementation remains aligned with the approved logical framework, workplan and allocated budget. • Promote effective coordination between operational, technical, MEAL and support functions to ensure timely implementation. 2. Ensure programme quality, MEAL coordinationand donor compliance • Lead the preparation, consolidation and submission of donor reports, Modification Requests and other contractual deliverables. • Ensure project monitoring, evaluation, accountability and learning (MEAL) systems are implemented in close coordination with project and MEAL teams. • Ensure accurate project data management, monitoring and reporting. • Monitor project performance against indicators and support evidence-based decision-making. • Ensure compliance with donor contractual obligations and HI internal quality standards. • Contribute to project reviews, lessons learned and adaptive management processes. 3. Provide Technical support to HI teams and HI partners on Inclusive Education with a focus on emergency settings and protracted crisis contexts • Provide overall technical leadership for all Inclusive Education interventions implemented by the consortium. • Ensure technical quality and compliance with HI technical frameworks, global standards and donor requirements. • Provide strategic technical oversight to ensure the meaningful inclusion of children and persons with disabilities across all education interventions. • Support programme implementation across consortium partners through technical guidance and problem-solving. • Develop, adapt and harmonize technical tools, methodologies, guidance and educational materials. • Provide technical supervision, coaching and capacity strengthening to consortium staff and partners. • Provide technical advice to consortium members, HI teams, partners and external stakeholders on Inclusive Education approaches and practices. • Contribute to technical quality monitoring, quality assurance processes and field support. • Ensure projects are adequately equipped with the technical resources required for quality implementation. • Promote technical learning, innovation and capitalization across the consortium. 4. Lead the review of HI's Inclusive Education portfolio and provide strategic recommendations regardingthe future of the sector within the mission. • Generate a data-driven evidence base regarding the situation of children with disabilities in coordination with other humanitarian actors. • Advocacy for the inclusion of children with disabilities in humanitarian leadership and in relevant coordination fora and processes. • Review the existing IE strategy for Palestine and regularly update it as appropriate. • Assess the relevance and added value of HI's engagement in Inclusive Education. • Analyse needs, operational opportunities and constraints. • Strengthen technical partnerships and representation. • Lead sectoral learning and capitalization. • Define inclusive education strategy including education in emergencies/chronic settings for HI in Palestine • Undertake need assessment exercises through field visits and literature reviews and develop recommendations on the future positioning of the sector</p><p><strong>Desired Candidate Profile</strong></p><p>Minimum 6 years of relevant professional experience, including at least 5 years in IE or allied field, and 3 years in humanitarian or emergency settings. - Minimum 3 years of experience as Project manager or operations manager - Proven experience in consortium coordination, preferably within ECHO funded projects, and in working with local partners - Strong technical knowledge of Inclusive Education, education in Emergencies, Disability Inclusion, Child Protection, home based support for parents, inclusive pedagogy and practical strategies for teachers including UDL(universal design for learning), and accessible learning environments - Demonstrated experience in sector strategy development, representation, resource mobilization proposal development, consortium management and donor coordination - Demonstrated problem solving, communication, and advocacy skills - Good interpersonal, communication, coordination and networking skills - Flexibility and ability to handle multiple tasks simultaneously. - Strong oral and written communications skills in English. - Ability to work in a fast-paced environment and meet deadlines under pressure - Fluency in Arabic language is a strong asset - Previous experience with HI and/or in in the Middle East is a strong asset, particularly in Palestine</p>

<p>Org. Setting and Reporting UNRWA, the largest United Nations operation in the Middle East with over 30,000 staff working across five areas of operation, is looking for highly committed personnel wishing to make a change. If you are looking for a rewarding opportunity to make a tangible difference for one of the most vulnerable communities in the world, UNRWA would like to hear from you. The Audit and Verification Specialist reports to the Deputy Director of Finance and Chief, Accounts Division.</p><p>Responsibilities</p><p>Acts as a focal point for the Agency in coordinating verification missions across the Fields; provides technical leadership at strategic and operational levels in support of the missions, with a particular focus on planning and leading interactions and coordination of UNRWA activities and information with multiple levels; including understanding the terms and reference of the verification, providing guidance to External Relations Department (ERD), Communications Department (CD) and Field leads on verification queries, review of responses, coordination of responses with Field, Department of Legal Affairs (DLA), ERD and CD, and follow up on post verification actions.</p><p>Assesses approach of internal audits and verifications for consistency with the techniques and standards of the profession and audit best practices, as well as applicable Accounting Standards, Financial Regulations and Instructions of the Agency; ensures the findings are in line with the terms of references agreed with the mission and the audit/verification; identifies issues and trends and makes recommendations to improve the Agency s timeliness and quality of data provided in response of audit and verification missions; reviews the submission of documents as required for verification missions, to ensure accuracy and completeness of supporting documents; highlights risk areas and takes the lead in coordinating corrective actions; performs proper reconciliations.</p><p>In coordination with main UNBOA focal point of the Agency, manages the interim and final audit by UN Board of Auditors (UNBoA), including engagement with department/field directors, preparation of plan, entrance and exit meetings with the management team, communication including; collecting, interpreting and dissemination of audit requests, observation and recommendations; develops and leads the functioning of Agency-wide mechanism for data collection and consolidation to oversee and control the collection, review, consolidation and submission of responses from department /field directors after due verification and quality control in coordination with the department directors; coordinates with concerned parties to ensure timely responses to audit queries and observations, drafts management responses to audit queries; backfills main UNBOA focal point of the Agency as necessary.</p><p>Provides support in managing the timely implementation of UNBoA, internal audits, donor verification recommendations by proper tracking and monitoring; ensures audit recommendations implementation rate meets the required benchmark; takes the lead in implementing initiatives with respect to system, tools, policies, guidance to improve audit recommendations tracking and implementation.</p><p>Acts as the focal point in Finance Department for Department of Internal Oversight Services (DIOS) audits, Advisory Committee of Internal Oversight (ACIO) visits and coordinating other inspections including planning the timing of audits, coordination and collection of data within Finance department and submission to the relevant bodies.</p><p><br></p><p><strong>Desired Candidate Profile</strong></p><h2>Education</h2><p>Advanced university degree (Master or equivalent) from an accredited educational institution in accounting, finance, business administration or related field.</p><p>Job - Specific Qualification Not available.</p><h2>Work Experience</h2><p>At least seven years of progressively responsible and relevant experience in the application of the knowledge acquired accounting, finance, business administration or related field is required.</p><p>At least three years at the international level, in a large multinational, governmental, or non-profit organization in the areas of budgeting, accounting, financial management or related work, using computer-based financial systems is required.</p><p>Unless already serving as an international staff member in the UN Common System, a candidate for an international post must have a minimum of two continuous years of relevant international experience outside UNRWA, and outside the country(s) of which the candidate is a national or holds citizenship, a passport or a national identity number is required.</p><p>Advanced university degree (Master or equivalent) from an accredited educational institution in accounting, finance, business administration or related field is required.</p><p>Indicate your current involvement in any outside activities, as it is required. Including but not limited to employment, independent contractor/freelance consultant, board member (corporate, academic, etc), expert group, lobby, public speaking/writing (article, book, blog, social media etc), teaching, conferences, training, press statement, voluntary work, political activity, fundraising/donation for non-UNRWA entity, running for public office, role in political party or orgs, owning business, work for gov./NGO/private company/charity, UNRWA partner/vendor, full/part-time, paid or not. A yes answer doesn t necessarily lead to exclusion from future work at UNRWA, yet misrepresentation in providing accurate/complete info can lead to disqualification/termination of appointment, if hired.</p><h2>Desirable Qualifications</h2><p>Experience in budget or finance office of an organization in the UN common system is desirable.</p><p>Membership in a professional body of accountants (e.g. Institute of Chartered Accountants, Institute of Certified Public Accountants) is desirable.</p><p>Basic knowledge of Arabic is desirable.</p><h2>Languages</h2><p>English and French are the working languages of the United Nations Secretariat. For this job opening, English is required. Arabic is desirable.</p><p>The table below shows the minimum required level for each skill in these languages, according to the UN Language Framework (please consult</p>

<p>The GIZ Jordan Project <strong>“Cash for Green Services” </strong>is seeking to hire a&nbsp;“<strong>Social Protection Advisor &nbsp;- Focus: Cash for Work and Social Cohesion</strong>”&nbsp;based in Jordan- for full-time base employment.</p> <p>Jordan continues to face pressure on municipal services in communities hosting large numbers of Syrian refugees. At the same time, Syrian refugees and vulnerable Jordanians face significant socio-economic challenges and limited income opportunities.</p> <p>The aim of the project is to improve the living conditions of particularly vulnerable Syrian refugees and Jordanians, especially women and persons with disabilities, in selected municipalities in Jordan. At the same time, the project contributes to improving municipal solid waste management services.</p> <p>The project supports the creation of temporary employment opportunities (Cash for Work, CfW) that generate income for Syrian refugees and vulnerable Jordanians. To this end, it cooperates with the Jordanian Ministry of Local Administration (MoLA) as its political partner.</p> <p>The CfW opportunities are created in municipalities that host Syrian refugees. Partner municipalities are responsible for organising and implementing the CfW activities, while the project provides financial, technical and procedural support and strengthens municipal capacities. The CfW activities help municipalities address temporary personnel and resource constraints and improve municipal waste management services. They include, among others, cleaning of public areas as well as the collection, sorting and recycling of suitable materials.</p> <p>By providing temporary income opportunities to Syrian refugees and vulnerable Jordanians and bringing participants from different backgrounds together in the workplace, the project also aims to contribute to social cohesion. Particular attention is given to the participation and inclusion of women and persons with disabilities. At the same time, the activities contribute to cleaner cities, improved recycling and environmental protection.</p> <p>The project supports municipalities in integrating relevant improvements and approaches into their waste management planning to strengthen their sustainability beyond individual CfW rotations. In addition, the project advises municipalities and relevant waste management actors on organisation, operation and economic efficiency. Occupational health and safety, gender equality and social inclusion are considered throughout the implementation of CfW activities.</p> <p><strong><u>Qualifications and specialist knowledge</u></strong></p> <ul> <li>Bachelor’s/Master’s degree or equivalent in social sciences, development studies, public administration, project management, environmental management or another relevant field.</li> <li>At least 5 years of relevant professional experience in development cooperation, municipal development, Cash for Work, refugee response or a related field.</li> <li>At least 3 years of professional experience working with municipalities or other local-level public institutions in Jordan.</li> <li>Experience in managing grant agreements or similar financial instruments with public sector entities, ideally municipalities in Jordan.</li> <li>Good understanding of the situation of refugees and host communities in Jordan, proven experience with approaches to foster social cohesion; expertise in gender and/or inclusion approaches is a strong advantage.</li> <li>Excellent written and oral command of English and Arabic, including the ability to independently prepare concise and high-quality written documents in English.</li> <li>Strong analytical and problem-solving skills, combined with a high degree of self-organization, ownership and ability to work independently.</li> <li>High degree of integrity, reliability and accountability, as well as strong teamwork and interpersonal skills and the ability to communicate effectively with counterparts at different levels.</li> </ul> <p><strong><u>Main Responsibilities</u></strong>&nbsp;</p> <ul> <li>Independently coordinate and implement project activities with assigned partner municipalities, other partners, consultants and relevant GIZ colleagues.</li> <li>Coordinate Cash for Work activities with municipalities, including planning, participant selection and recruitment, implementation, monitoring and follow-up.</li> <li>Support partner municipalities in the implementation and management of financing agreements and ensure compliance with agreed procedures and standards.</li> <li>Advise and support municipalities in organizing Cash for Work activities in the field of municipal solid waste management, in close coordination with the project’s waste management expertise.</li> <li>Monitor implementation progress, identify challenges and risks at an early stage and develop practical solutions jointly with project partners and the project team.</li> <li>Ensure high-quality documentation, results-based monitoring and reporting for assigned municipalities and contribute to project learning and reporting.</li> <li>Develop and coordinate practical approaches to strengthen social cohesion, gender equality and inclusion within all of the project’s Cash for Work activities, including related sensitization and capacity development measures for municipal staff.</li> <li>Contribute to exchange and learning across partner municipalities and within the project team and, where appropriate and reasonable, perform tasks outside the scope of the job description.</li> </ul> <p><em>The brief profile is not intended to provide a full and complete description.</em></p> <p><em>Where appropriate and reasonable, the position holder is willing to perform tasks outside the scope of the job description.</em></p> <p><em><strong>Emanating from GIZ’s role in enhancing and promoting the efficiency and competency of its political partners and entities and their respective employees, and in view of GIZ’s aim at maintaining and encouraging the stability of employment at its political partners and entities, this position will not be available to any official employee currently working at any of GIZ’s political partners, governmental ministry, department or entity, including any official employees who are on unpaid leave.</strong></em></p> <p><em><strong>GIZ is committed to gender balance and diversity without distinction as to race, gender or religion, and without discrimination of persons with disabilities. Remuneration will be in accordance with the candidate's qualifications, experience, as well as the scope of responsibility of the job announced and in line with local standards.</strong></em></p> <p><em><strong>GIZ would like to increase the proportion of employees with disability. Applications from persons with disabilities are most welcome.</strong></em></p> <p><em><strong>GIZ will send feedback only to the candidates that are shortlisted and interviewed.</strong></em></p>

<p>The GIZ Jordan Project <strong>“Cash for Green Services” </strong>is seeking to hire a&nbsp;“<strong>Social Protection Advisor &nbsp;- Focus: Cash for Work Operations &amp; Records</strong>”&nbsp;based in Jordan- for full-time base employment.</p> <p>Jordan continues to face pressure on municipal services in communities hosting large numbers of Syrian refugees. At the same time, Syrian refugees and vulnerable Jordanians face significant socio-economic challenges and limited income opportunities.</p> <p>The aim of the project is to improve the living conditions of particularly vulnerable Syrian refugees and Jordanians, especially women and persons with disabilities, in selected municipalities in Jordan. At the same time, the project contributes to improving municipal solid waste management services.</p> <p>The project supports the creation of temporary employment opportunities (Cash for Work, CfW) that generate income for Syrian refugees and vulnerable Jordanians. To this end, it cooperates with the Jordanian Ministry of Local Administration (MoLA) as its political partner.</p> <p>The CfW opportunities are created in municipalities that host Syrian refugees. Partner municipalities are responsible for organising and implementing the CfW activities, while the project provides financial, technical and procedural support and strengthens municipal capacities. The CfW activities help municipalities address temporary personnel and resource constraints and improve municipal waste management services. They include, among others, cleaning of public areas as well as the collection, sorting and recycling of suitable materials.</p> <p>By providing temporary income opportunities to Syrian refugees and vulnerable Jordanians and bringing participants from different backgrounds together in the workplace, the project also aims to contribute to social cohesion. Particular attention is given to the participation and inclusion of women and persons with disabilities. At the same time, the activities contribute to cleaner cities, improved recycling and environmental protection.</p> <p>The project supports municipalities in integrating relevant improvements and approaches into their waste management planning to strengthen their sustainability beyond individual CfW rotations. In addition, the project advises municipalities and relevant waste management actors on organisation, operation and economic efficiency. Occupational health and safety, gender equality and social inclusion are considered throughout the implementation of CfW activities.</p> <p><strong><u>Qualifications and specialist knowledge</u></strong></p> <ul> <li>Bachelor’s/Master’s degree or equivalent in public administration, project management, business administration, environmental management, development studies or another relevant field.</li> <li>At least 5 years of relevant professional experience in development cooperation, municipal development, project implementation, Cash for Work or a related field.</li> <li>At least 3 years of professional experience working with municipalities or other local-level public institutions in Jordan</li> <li>Experience in managing grant agreements or similar financial instruments with public sector entities, ideally municipalities in Jordan, is a strong advantage.</li> <li>Good understanding of municipal service delivery, ideally of solid waste management, and the situation of refugees and host communities in Jordan; experience with project documentation and compliance standards is an advantage.</li> <li>Excellent written and oral command of English and Arabic, including the ability to independently prepare concise and high-quality written documents in English.</li> <li>Strong analytical, organizational and problem-solving skills, combined with a high degree of self-organization, ownership and ability to work independently.</li> <li>High degree of integrity, reliability and accountability, as well as strong teamwork and interpersonal skills and the ability to communicate effectively with counterparts at different levels.</li> </ul> <p><strong><u>Main Responsibilities</u></strong>&nbsp;</p> <ul> <li>Independently coordinate and implement project activities with assigned partner municipalities, other partners, consultants and relevant GIZ colleagues.</li> <li>Coordinate Cash for Work activities with municipalities, including planning, participant selection and recruitment, implementation, monitoring and follow-up.</li> <li>Support partner municipalities in the implementation and management of financing agreements and ensure compliance with agreed procedures and standards.</li> <li>Advise and support municipalities in organizing Cash for Work activities in the field of municipal solid waste management, in close coordination with the project’s waste management expertise.</li> <li>Monitor implementation progress, identify challenges and risks at an early stage and develop practical solutions jointly with project partners and the project team.</li> <li>Ensure high-quality documentation, results-based monitoring and reporting for assigned municipalities and contribute to project learning and reporting.</li> <li>Take the lead in establishing and maintaining efficient operational processes, documentation standards and a clear records management and filing structure across the project’s portfolio.</li> <li>Support consistent implementation and quality assurance across partner municipalities and within the project team and, where appropriate and reasonable, perform tasks outside the scope of the job description.</li> </ul> <p><em>The brief profile is not intended to provide a full and complete description.</em></p> <p><em>Where appropriate and reasonable, the position holder is willing to perform tasks outside the scope of the job description.</em></p> <p><em><strong>Emanating from GIZ’s role in enhancing and promoting the efficiency and competency of its political partners and entities and their respective employees, and in view of GIZ’s aim at maintaining and encouraging the stability of employment at its political partners and entities, this position will not be available to any official employee currently working at any of GIZ’s political partners, governmental ministry, department or entity, including any official employees who are on unpaid leave.</strong></em></p> <p><em><strong>GIZ is committed to gender balance and diversity without distinction as to race, gender or religion, and without discrimination of persons with disabilities. Remuneration will be in accordance with the candidate's qualifications, experience, as well as the scope of responsibility of the job announced and in line with local standards.</strong></em></p> <p><em><strong>GIZ would like to increase the proportion of employees with disability. Applications from persons with disabilities are most welcome.</strong></em></p> <p><em><strong>GIZ will send feedback only to the candidates that are shortlisted and interviewed.</strong></em></p>

<p>The GIZ Jordan Projects&nbsp;<strong><em>FURSATI – Empowering Women for Technical and Green Crafts Professions and in Career Development</em></strong>&nbsp; and&nbsp; <strong><em>Centres&nbsp;for Migration and Development (ZME)</em> </strong>are seeking to hire a&nbsp;“<strong>Policy Advisor</strong>”&nbsp;based in Jordan- for full-time base employment.</p> <p><strong>FURSATI –</strong>&nbsp;<strong>“is</strong> a BMZ-funded GIZ project in Jordan’s TVET portfolio, running from&nbsp;<strong>05/2026 to 04/2030</strong>. The project aims to improve employment perspectives in Jordan, especially for young women, in green,&nbsp;technical&nbsp;and creative sectors. It follows a gender-transformative approach, with gender equality and women’s empowerment as its principal&nbsp;objective.&nbsp;</p> <p>FURSATI works at system, school,&nbsp;community&nbsp;and&nbsp;labour-market level. It supports gender-responsive TVET reform, practice-oriented BTEC education, social norm&nbsp;change&nbsp;around women’s employment, and women’s transition into work.&nbsp;</p> <p><strong>Output 1</strong>&nbsp;strengthens the Ministry of Education’s capacities to implement TVET reform in a gender-transformative and&nbsp;labour&nbsp;market-oriented way, including policy advice, capacity development, career&nbsp;orientation&nbsp;and private sector engagement.&nbsp;</p> <p><strong>Output 2</strong>&nbsp;supports selected BTEC girls’ schools in improving practical and gender-responsive training in green,&nbsp;technical&nbsp;and creative fields, with a focus on work-based learning and cooperation with companies.&nbsp;</p> <p><strong>Output 3</strong>&nbsp;addresses social norms limiting women’s participation in these sectors through evidence-based campaigns, community dialogue, Sport for Development approaches, and exchange with women’s and business associations.&nbsp;</p> <p><strong>Output 4</strong>&nbsp;strengthens&nbsp;labour&nbsp;market-oriented qualification offers and women’s transition into employment through&nbsp;labour&nbsp;market analysis, training development, mentoring, career guidance, job fairs,&nbsp;internships&nbsp;and cooperation with relevant associations</p> <p><strong>ZME- </strong>The global&nbsp;programme&nbsp;"Centres&nbsp;for Migration and Development" (ZME) is part of the Group “Flight, Migration, and Return” in the Department “Sector and Global&nbsp;Programmes”.&nbsp;On behalf of the German Federal Ministry for Economic Cooperation and Development (BMZ), the&nbsp;centres&nbsp;help to shape safe and regular migration that benefits all sides: Embedded in the structures of the cooperation countries, they advise people on regular work or training migration and at the same time support returnees from Germany and other countries to reintegrate socio-economically in their country of origin. In this way, the&nbsp;centres&nbsp;enable the partner structures to support people in all phases of the migration cycle. &nbsp;</p> <p><strong><u>Qualifications and specialist knowledge</u></strong></p> <ul> <li>Profound knowledge of Jordan’s TVET system, structures, and reform processes, including the National Qualifications Framework and the strategies for its implementation.</li> <li>In-depth expertise on gender equality matters in TVET and Secondary Education, including sound familiarity with current scientific discourse.     </li> <li>At least 7 years of working experience with TVET governance structures in Jordan&nbsp;      </li> <li>At least 5 years of experience working in international cooperation in capacity development of steering structures in the TVET sector.   </li> <li>Proven expertise in managing communication with political partners.    </li> <li>Profound knowledge of the BTEC system,&nbsp;</li> <li>Strong communication skills, cultural empathy, high service orientation as well as resilience and flexibility.</li> <li>Fluent in Arabic and English</li> </ul> <p><strong><u>Main Responsibilities</u></strong>&nbsp;</p> <p><strong><em>Fursati: </em></strong>The advisor will mainly work under Output 1 (TVET / Governance), and contribute to other outputs, specifically Output 2 (BTEC System), regarding governance issues.</p> <ul> <li>Provision of project advisory measures for the implementation of gender strategies under the umbrella of the Jordanian TVET strategy,</li> <li>Facilitate political dialogue on key intervention areas in close collaboration with the AV.</li> <li>Support access and facilitate cooperation with the Accreditation and Quality Assurance Commission (AQAC) and other key players in the TVET sector.</li> <li>Provide advisory services to MoE counterparts on Gender-related policy processes</li> </ul> <p><strong>Centres for Migration and Development (ZME) – Jordan </strong>The advisor will work under Output 1 (Capacity Development), and Output 4 (Advisory Procedures), regarding governance issues.</p> <ul> <li>Coordinate and facilitate the dialogue with the political partner (MoL) in close collaboration with the project lead.</li> <li>Prepare regular project inputs and written contributions related to project implementation in Jordan, such as reports to partners (MoL)</li> <li>Prepare, implement and follow-up of labour mobility steering committee meetings and project technical committee meetings with MoL</li> <li>Maintain regular contact and dialogue with ZME project partners and relevant stakeholders to cooperate towards achieving the projects’ objectives (including public and private institutions in the fields of TVET and labour migration)</li> </ul> <p><em>The brief profile is not intended to provide a full and complete description.</em></p> <p><em>Where appropriate and reasonable, the position holder is willing to perform tasks outside the scope of the job description.</em></p> <p><em><strong>Emanating from GIZ’s role in enhancing and promoting the efficiency and competency of its political partners and entities and their respective employees, and in view of GIZ’s aim at maintaining and encouraging the stability of employment at its political partners and entities, this position will not be available to any official employee currently working at any of GIZ’s political partners, governmental ministry, department or entity, including any official employees who are on unpaid leave.</strong></em></p> <p><em><strong>GIZ is committed to gender balance and diversity without distinction as to race, gender or religion, and without discrimination of persons with disabilities. Remuneration will be in accordance with the candidate's qualifications, experience, as well as the scope of responsibility of the job announced and in line with local standards.</strong></em></p> <p><em><strong>GIZ would like to increase the proportion of employees with disability. Applications from persons with disabilities are most welcome.</strong></em></p> <p><em><strong>GIZ will send feedback only to the candidates that are shortlisted and interviewed.</strong></em></p>

<p>The GIZ Regional Programme <strong>Digital Trade and E-Commerce in the MENA Region </strong>is seeking to hire an&nbsp;“<strong>Economic Cooperation and Private Sector Development Advisor - Focus: E-commerce &amp; Digital Trade</strong>”&nbsp;based in Jordan- for full-time base employment.</p> <p>The regional programme "Digital Trade and E-Commerce in the MENA Region" is co-funded by the European Union (DG MENA) and the German Federal Ministry for Economic Cooperation and Development (BMZ) and implemented by GIZ and the International Trade Centre (ITC). It aims to develop e-commerce and digital trade in the South Mediterranean region to enhance business opportunities and foster decent job creation, in cooperation with the public and the private sectors.&nbsp;The programme covers eight countries — Algeria, Egypt, Jordan, Lebanon, Libya, Morocco, Palestine, and Tunisia, with national implementation activities in <strong>Egypt, Jordan, Morocco and Tunisia.</strong></p> <p><strong><u>Qualifications and specialist knowledge</u></strong></p> <ul> <li>Bachelor’s degree in Economics, Business, Law, Information Technology, or a related field is required. A Master's degree in a similar field is preferred.</li> <li>Sound know-how of international trade policies, agreements and rules governing e-commerce and digital trade. In-depth knowledge of the framework conditions in Jordan shaping the country’s digital trade readiness.</li> <li>At least 5 years of experience in economic cooperation and private sector development projects.</li> <li>Implementation experience minimum of 3 years of activities in digital trade and e-commerce: strategies and regulatory approaches for e-commerce; technical tools and solutions enabling e-commerce and digital trade (e-signature, e-payments, e-commerce platforms and others).</li> <li>Analytical skills and structured working style. Moreover, a solution- and results-oriented work approach.</li> <li>Willingness to travel occasionally on missions to other countries in the region and to Germany.</li> <li>Fluency in English as program language is required.  </li> </ul> <p><strong><u>Main Responsibilities</u></strong>&nbsp;</p> <ul> <li>Independently designing and implementing measures and activities of the regional EU co-funded program “Digital Trade in the MENA Region” in Jordan - in close dialogue with the program’s GIZ country coordinator in Jordan, as well as component leads based in Germany and the region     </li> <li>Advising partners on digital trade and e-commerce topics, ensuring excellent quality of advisory services to all stakeholders of the project.&nbsp;&nbsp;&nbsp;      </li> <li>Coordination of events, policy dialogues, missions in the regional project.&nbsp;      </li> <li>Drafting Terms of Reference for consulting services, coordinating and managing consultants and ensuring their high quality of implementation in line with program outcomes. </li> <li>Supporting data collection, reporting and the collection and analysis of evidence for better project implementation.      </li> <li>Preparing communication material to highlight the quality of work, impact and expertise of GIZ.</li> <li>Actively contributing to the development and dissemination of technical products, knowledge exchange formats and the collaboration with other projects and partners&nbsp;&nbsp;      </li> </ul> <p><em>The brief profile is not intended to provide a full and complete description.</em></p> <p><em>Where appropriate and reasonable, the position holder is willing to perform tasks outside the scope of the job description.</em></p> <p><em><strong>Emanating from GIZ’s role in enhancing and promoting the efficiency and competency of its political partners and entities and their respective employees, and in view of GIZ’s aim at maintaining and encouraging the stability of employment at its political partners and entities, this position will not be available to any official employee currently working at any of GIZ’s political partners, governmental ministry, department or entity, including any official employees who are on unpaid leave.</strong></em></p> <p><em><strong>GIZ is committed to gender balance and diversity without distinction as to race, gender or religion, and without discrimination of persons with disabilities. Remuneration will be in accordance with the candidate's qualifications, experience, as well as the scope of responsibility of the job announced and in line with local standards.</strong></em></p> <p><em><strong>GIZ would like to increase the proportion of employees with disability. Applications from persons with disabilities are most welcome.</strong></em></p> <p><em><strong>GIZ will send feedback only to the candidates that are shortlisted and interviewed.</strong></em></p>

<p><strong style="font-size: 11px;">Key Duties and Responsibilities</strong></p><p><strong>Program Design &amp; Business Development</strong></p><p>Support designated MENAU country and regional programs to design winning submissions and generally position IRC for continued success in our Education and ECD technical domains:</p><ul><li>Support designated country programs proposal technical lead through participation in and/or facilitation of program design meetings</li><li>Promote and support design collaboration with partners and clients</li><li>Advise on program modalities and strategic partnership development based on how we can best support, complement, and reinforce local systems</li><li>Advise on and/or provide hands-on support on assessments, including application and contextualization of technical standards</li><li>Review technical design quality, including alignment of narratives, log-frames, and budgets to IRC standards and outcomes</li></ul><p><strong>Implementation Support</strong></p><p>Support MENAU country program staff and other key stakeholders in implementing technical interventions:</p><ul><li>Support country and regional programs and other stakeholders with the recruitment and training of technical coordinators</li><li>Assess program quality and inform improvements, providing follow-up support to country programs as needed</li><li>Collaborate with country and regional program colleagues to monitor and analyze key indicators to inform periodic review, program adaptation, and course-correction as needed</li><li>Provide technical capacity strengthening through ongoing mentoring, coaching, and trainings with country program focal points</li></ul><p><strong>Knowledge &amp; Learning</strong></p><p>Support continuous sectoral learning and IRC technical leadership within the MENAU region:</p><ul><li>Document learnings from program activities and share takeaways and opportunities</li><li>Share cross-contextual learnings with country program staff across the MENAU region</li><li>Refresh the sectoral evidence base in collaboration with global and regional staff to influence approaches</li><li>Collaborate with other technical advisors within the region to promote integrated programming leadership</li><li>Contribute to the delivery of education strategic priorities</li><li>Maintain currency with sectoral best practices through continual learning and development</li><li>Coordinate closely and maintain a regular check-in with the ECD Content Specialist and relevant Regional ECD Portfolio Team to align on country requests, agree on division of labor between program-level technical assistance and content/curricula work, and avoid duplicative deliverables</li></ul><p>Success in this position requires an individual with expertise in designing and delivering Education and ECD technical assistance and with a keen ability to work across the range of cultural, societal, and political contexts found across the MENAU region.</p><p><strong>Work Experience</strong></p><ul><li>A minimum of 10 years of relevant experience in implementing and/or managing ECD education programs, preferably with on-the-ground programmatic experience in humanitarian or crisis-affected contexts</li><li>Experience and familiarity with related donors, peer agencies, and national contexts required, preferably in humanitarian and transitional, post-crisis contexts within the MENAU region</li><li>Demonstrated expertise in technical program design, monitoring and evaluation, research methods, and data analysis, with the ability to turn concepts and strategy into measurable action</li></ul><p><strong>Demonstrated Skills and Competencies</strong></p><ul><li>Excellent verbal and written communication skills</li><li>Strong organizational and time-management skills; proven ability to prioritize and deliver projects on time and independently</li><li>Demonstrated ability to navigate a dynamic, cross-functional, global team structure in a large multi-national organization</li><li>Demonstrated ability to work effectively with internal and external stakeholders at all levels</li><li>Strong analytic problem-solving skills, data analysis, and data visualization skills</li><li>Highly proficient in Microsoft Office suite</li><li>Ability to manage and work through change in a proactive and positive manner</li><li>Strong cross-cultural communication skills and familiarity with the MENAU region s humanitarian context</li></ul><p><strong>Education</strong></p><p>Bachelor s degree in Education or a relevant field required; Master s degree preferred.</p><p><strong>Language Skills</strong></p><p>Fluency in Arabic (spoken and written) is required. Excellent spoken and written English is also required.</p><p><strong>Key Working Relationships</strong></p><p>This position reports to the Global Practice Lead and Director of Research, Early Childhood Development, in close coordination with the Education Technical Advisor for MENAU, based in Amman for the duration of the parental leave cover. This role is expected to play an active role in the Education Technical Unit and regularly engage with other Technical Advisors and colleagues through meetings and virtual events. Communication and coordination with other technical unit staff, MENAU regional and country program teams, awards management and grants management staff, and other internal stakeholders is expected.</p><p>This is a remote, fixed-term position and may be based within the MENAU region or relevant timezone. This role may require some travel within the MENAU region (up to approximately 40% of the time), conditions permitting.&nbsp;</p><p><strong>Desired Candidate Profile</strong></p><p>Success in this position requires an individual with expertise in designing and delivering Education and ECD technical assistance and with a keen ability to work across the range of cultural, societal, and political contexts found across the MENAU region.</p><p><strong>Work Experience</strong></p><ul><li>A minimum of 10 years of relevant experience in implementing and/or managing ECD education programs, preferably with on-the-ground programmatic experience in humanitarian or crisis-affected contexts</li><li>Experience and familiarity with related donors, peer agencies, and national contexts required, preferably in humanitarian and transitional, post-crisis contexts within the MENAU region</li><li>Demonstrated expertise in technical program design, monitoring and evaluation, research methods, and data analysis, with the ability to turn concepts and strategy into measurable action</li></ul><p><strong>Demonstrated Skills and Competencies</strong></p><ul><li>Excellent verbal and written communication skills</li><li>Strong organizational and time-management skills; proven ability to prioritize and deliver projects on time and independently</li><li>Demonstrated ability to navigate a dynamic, cross-functional, global team structure in a large multi-national organization</li><li>Demonstrated ability to work effectively with internal and external stakeholders at all levels</li><li>Strong analytic problem-solving skills, data analysis, and data visualization skills</li><li>Highly proficient in Microsoft Office suite</li><li>Ability to manage and work through change in a proactive and positive manner</li><li>Strong cross-cultural communication skills and familiarity with the MENAU region s humanitarian context</li></ul><p><strong>Education</strong></p><p>Bachelor s degree in Education or a relevant field required; Master s degree preferred.</p><p><strong>Language Skills</strong></p><p>Fluency in Arabic (spoken and written) is required. Excellent spoken and written English is also required.</p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Join One of the Fastest-Growing Online Education Companies in the World At ELVTR, we're transforming online education by connecting ambitious professionals with industry leaders from companies like Nike, Netflix, Google, Amazon, and more.<br> Since launching in 2020, we've grown into a global learning community with over 300 expert instructors, delivering more than 200 live online courses across 12 industries.<br> To date, we've helped 22,000+ graduates worldwide gain the skills, confidence, and connections needed to advance their careers.<br> Now we're looking for an experienced Sales Retention Manager to help us build lasting relationships with our learners while maximizing customer satisfaction and long-term revenue.<br> If you're passionate about customer experience, thrive in a fast-paced environment, and enjoy finding solutions that create value for both customers and the business, we'd love to meet you.<br> This is a full-time, remote role with a working schedule for this role will be 9AM-6 PM EST.<br> Why This Role Is Different At ELVTR, customer relationships don't end after enrollment—they're just beginning.<br> As our Lead Retention Specialist, you'll play a critical role in protecting the customer experience while driving sustainable business growth.<br> You'll take ownership of our retention strategy, helping customers find the best possible solutions while reducing refunds, recovering revenue, and improving long-term customer loyalty.<br> Working closely with Sales, Finance, Customer Success, Billing, and Operations, you'll use data, empathy, and strategic thinking to continuously improve our retention processes and outcomes.<br> You'll Love This Role If You: Enjoy solving complex customer challenges with creative solutions Thrive in a fast-paced, KPI-driven environment Are an exceptional negotiator who can create win-win outcomes Love using data to improve processes and business performance Enjoy coaching others and sharing best practices Are highly organized and take ownership of your work Communicate confidently with customers and cross-functional teams Believe outstanding customer experiences drive long-term business success What You'll Do Own the customer retention process, managing refund requests while maximizing retained revenue and delivering a positive customer experience Negotiate alternatives to refunds, including account credits, payment plans, partial refunds, course transfers, and other retention solutions Recover overdue installment payments by proactively engaging customers and resolving billing-related issues Partner closely with the Billing team to reduce payment defaults, chargebacks, and outstanding balances Analyze the root causes behind refund requests and payment failures, providing actionable insights to Sales, Product, and Operations teams Develop and continuously improve retention strategies, workflows, communication scripts, and internal processes Track and report key retention metrics, including refund rates, retention rates, recovered revenue, installment recovery, and chargeback prevention Handle escalated customer cases, making thoughtful, data-driven decisions that balance customer satisfaction with business objectives Coach and support the retention team by sharing best practices, reviewing customer interactions, and maintaining high communication standards Collaborate cross-functionally with Sales, Customer Success, Finance, Legal, and Operations to ensure a seamless customer experience Identify opportunities to automate retention processes and improve operational efficiency Take ownership of retention KPIs while testing and implementing initiatives that improve revenue recovery and reduce financial losses What We Offer Competitive Compensation :Competitive salary,Performance-based bonuses,Opportunities for career advancement as ELVTR continues to grow globally Learn and Grow :Free access to ELVTR courses,Ongoing professional development opportunities,Career growth within one of the world's fastest-growing online education companies Remote-First Culture: Work from wherever you're most productive, Flexible and supportive work environment,Collaborative international team Health &amp; Wellbeing: Gym membership reimbursement,Mental health support, Generous paid vacation allowance Why Join ELVTR?<br> Make an Impact: Every course you help create empowers professionals to build new skills, advance their careers, and unlock opportunities they never thought possible.<br> Grow Your Career:We're committed to developing our people.<br> As ELVTR continues to expand globally, you'll have opportunities to grow professionally, take on new challenges, and shape the future of online education.<br> Join a Winning Team: Work alongside passionate educators, creators, marketers, and innovators who are committed to delivering world-class learning experiences and making education more accessible around the world.<br> Ready to Help Shape the Future of Online Learning?<br> If you're looking for more than just another customer retention role—if you want to build meaningful customer relationships, solve complex challenges, and make a measurable impact on both learners and business growth—we'd love to hear from you.<br> Apply today and become part of ELVTR's next chapter of growth.<br> ELVTR is proud to be an equal opportunity employer committed to creating a diverse and inclusive workplace for all.<br> What We're Looking For 3+ years of experience in Sales Retention, Customer Retention, Customer Success, or a related field, preferably in a senior or lead role Excellent English communication skills, both written and spoken Proven experience supporting customers in the US market Strong negotiation and objection-handling skills with a track record of reducing refunds and recovering revenue Experience managing refund requests, payment recovery, billing issues, and installment collections Ability to navigate difficult customer conversations with empathy while protecting company interests A data-driven mindset with the ability to analyze retention metrics and identify opportunities for improvement Strong ownership, problem-solving, and decision-making skills Excellent organizational skills and attention to detail Experience collaborating with Sales, Billing, Finance, Customer Success, and other cross-functional teams Previous leadership, mentoring, or process improvement experience is a strong plus Nice to Have Experience in the online education or EdTech industry Experience in high-ticket B2C sales environments Previous experience leading or mentoring a retention team Familiarity with CRM platforms such as HubSpot, Salesforce, or similar systems Experience working with subscription or installment payment models Knowledge of billing operations, chargebacks, and payment recovery processes Experience analyzing customer retention metrics to drive business improvements Comfortable working in a fast-paced, performance-driven environment Experience collaborating across Sales, Finance, Product, and Customer Success teams Familiarity with AI-powered customer support or sales tools, including conversation intelligence platforms</span> </div>

<p><br></p><p>Reporting to the Regional Policy, Advocacy and Communications Lead, the Communications &amp; Visibility Officer will support the implementation of the regional ECD portfolio communications and visibility activities across the MENA region. The role will contribute to storytelling, content collection, visibility materials, event coverage, communications products, and coordination with country, regional, and global communications colleagues. The Communications &amp; Visibility Officer will serve as a central coordination point for communications and visibility efforts across the MENA ECD portfolio country programs, ensuring the timely collection, development, management, and dissemination of high-quality content that showcases program impact, learning, and achievements, in close coordination with country program communication leads. The Communications &amp; Visibility Officer will play a key role in ensuring high-quality documentation of program activities, capturing impact stories from children, caregivers and communities, maintaining communications assets, and supporting the production of donor-facing and public-facing communications materials.</p><p><b>Specific Responsibilities:</b></p><p>The Communications and Visibility Officer will support the planning, coordination, and implementation of communications and visibility activities across the regional ECD portfolio. The role will work closely with country teams, regional colleagues, partners, and external service providers to strengthen storytelling, visibility, content management, and communications products that showcase program impact, learning, and achievements.</p><ul><li>Content Development and Storytelling<ul><li>Draft and edit blogs, human-interest stories, case studies, newsletters, talking points, press releases, and media materials in English and Arabic.</li><li>Adapt communications content for digital and social media channels.</li></ul></li><li>Content Collection and Asset Management<ul><li>Coordinate collection of photos, videos, testimonials, and other assets from country teams and partners, including through field visits and event attendance, ensuring timely submission against donor and content calendars.</li><li>Maintain organized, tagged archives in Brandfolder (the IRC content library) and other content management platforms for reporting, donor engagement, and future use.</li></ul></li><li>Country and Regional Communications Coordination<ul><li>Serve as the primary coordination point between the regional ECD portfolio team and country communications focal points, supporting them in identifying communications opportunities, in close coordination with IRC s regional Polic, Advocacy and Communications team and relevant global communications team.</li><li>Facilitate sharing of products and lessons learned across country, regional, and global teams, and identify opportunities to amplify regional ECD portfolio achievements.</li></ul></li><li>Visibility, Branding and Vendor Management<ul><li>Ensure safeguarding, consent, and IRC/donor branding compliance across all communications materials and assets, coordinating sign-off on branded items as needed.</li><li>Act as day-to-day focal point for communications, photography, videography, and content production vendors, including external consultants and agencies, tracking deliverables, timelines, and quality standards.</li><li>Support visibility activities across regional and country programs, including event communications packages and on-site visibility support.</li></ul></li><li>Reporting and Administrative Support<ul><li>Maintain communications trackers, content calendars, and visibility monitoring tools, and support donor and project reporting requirements.</li><li>Provide day-to-day communications support to the Regional Policy, Advocacy and Communications Lead and the wider regional ECD portfolio team.</li></ul></li></ul><p>Supervisory Responsibilities: None.</p><p><b>Requirements</b>:</p><ul><li>Bachelor s degree in communications, Journalism, Media, Marketing, International Development or a related field; previous experience in an NGO in a similar role is a plus.</li><li>Minimum 4 years of professional experience in communications, media, public relations, storytelling, journalism, or related fields.</li><li>Excellent written and verbal communication skills in English and Arabic is required required.</li><li>Strong storytelling and case study writing and editing skills, with the ability to identify strong stories and adapt communication style to different audiences.</li><li>Experience collecting and developing human-interest stories, interviews and beneficiary testimonials.</li><li>Experience coordinating communications activities across multiple stakeholders and locations.</li><li>Strong organizational skills and ability to manage multiple priorities and deadlines.</li><li>Experience working with photography, videography and content management processes; knowledge of Adobe Creative Suite (Premiere Pro, Illustrator, Photoshop, and InDesign) is highly desirable.</li><li>Familiarity with, Brandfolder, Box, SharePoint or similar content management systems.</li><li>Experience in humanitarian, development, education or early childhood development programs is highly desirable.</li><li>Work-related travel within the MENA region (Jordan, Lebanon, Syria), up to 30%, is expected.</li></ul><p>Preferred Experience</p><ul><li>Experience working with humanitarian, development, education, early childhood development, or donor-funded programs.</li><li>Experience coordinating communications activities across multiple countries or regional programs is highly desirable.</li><li>Photography, videography, content editing, or multimedia production experience is an asset.</li></ul><p>Reporting Line The Communications and Visibility Officer reports directly to the Regional Policy, Advocacy and Communications Lead for the regional ECD Portfolio, with a technical reporting line to the regional Content and Digital Specialist, and works closely with the country program teams, regional and global communications colleagues, implementing partners, and external communications service providers.</p><p><br></p><p><strong>Desired Candidate Profile</strong></p><ul><li>Bachelor s degree in communications, Journalism, Media, Marketing, International Development or a related field; previous experience in an NGO in a similar role is a plus.</li><li>Minimum 4 years of professional experience in communications, media, public relations, storytelling, journalism, or related fields.</li><li>Excellent written and verbal communication skills in English and Arabic is required required.</li><li>Strong storytelling and case study writing and editing skills, with the ability to identify strong stories and adapt communication style to different audiences.</li><li>Experience collecting and developing human-interest stories, interviews and beneficiary testimonials.</li><li>Experience coordinating communications activities across multiple stakeholders and locations.</li><li>Strong organizational skills and ability to manage multiple priorities and deadlines.</li><li>Experience working with photography, videography and content management processes; knowledge of Adobe Creative Suite (Premiere Pro, Illustrator, Photoshop, and InDesign) is highly desirable.</li><li>Familiarity with, Brandfolder, Box, SharePoint or similar content management systems.</li><li>Experience in humanitarian, development, education or early childhood development programs is highly desirable.</li><li>Work-related travel within the MENA region (Jordan, Lebanon, Syria), up to 30%, is expected.</li><li>Experience working with humanitarian, development, education, early childhood development, or donor-funded programs.</li><li>Experience coordinating communications activities across multiple countries or regional programs is highly desirable.</li><li>Photography, videography, content editing, or multimedia production experience is an asset.</li></ul>

<p>As an Incident Management Coordinator, you will coordinate high-impact and complex incidents across SITA Global Services 5 portfolio s and customer-facing services, ensuring rapid restoration of service while minimizing business and customer impact. You will lead incident coordination activities, facilitate collaboration across technical and operational teams, manage stakeholder communications, and drive accountability throughout the incident lifecycle. The role works closely with cross-functional teams across SITA Global Services portfolios: C&amp;DE (Communication &amp; Data Exchange), including Network, Security and Value Added Services (VAS) Baggage Services Airport Operations Passenger Processing Border Services You will also collaborate with cross functional teams, engineering groups, service owners, suppliers, customer support organizations, and operational stakeholders to ensure service stability, operational excellence, and continual service improvement. Beyond incident coordination, the team contributes to operational governance, service quality improvement, trend analysis, post-incident reviews, problem identification, knowledge management, and continuous improvement initiatives designed to enhance service availability and customer experience across SITA's global ecosystem. Reporting to the Lead Incident Manager, you will be part of the Incident Management Team within the Digital Customer Organisation (DCO), responsible for coordinating and driving the end-to-end Incident Management process across SITA's global service portfolio. The team acts as the central point of coordination during service disruptions, ensuring incidents are assessed, prioritized, communicated, escalated, and resolved in accordance with ITIL best practices, agreed service levels, and operational governance standards. Role outcome: Incidents are controlled, communicated, escalated and documented consistently, with service restoration and customer impact at the centre of every decision.</p> <p>Own and coordinate the end-to-end incident lifecycle, from detection and impact assessment through containment, service restoration, validation and closure, in accordance with ITIL practices, priority models, SLAs, OLAs and operational procedures. Manage high-impact and complex incidents across multiple service domains, including applications, infrastructure, networks, cloud, data centres, security and end-user technology services, maintaining operational control until stable service is confirmed. Assess business and customer impact, urgency, service criticality and operational risk, validating incident priority and initiating functional, hierarchical, Major Incident or crisis escalation when established thresholds are met. Lead incident bridges, war rooms and collaboration channels, engaging DCO teams, SGS portfolios, Service Desk, NOC, engineering teams, suppliers, service owners and Enterprise IT stakeholders to drive the fastest safe restoration of service. Establish and maintain a structured recovery plan, assigning clear owners and target times, managing dependencies and risks, constructively challenging delays and ensuring accountability across resolver teams. Serve as the central communication point throughout the incident, providing timely, accurate and business-focused updates to stakeholders, service owners, Customer Service Managers, operational leaders and senior management at agreed intervals. Maintain complete, accurate and time-stamped incident records in ServiceNow or the approved ITSM platform, documenting impact, diagnostics, actions, decisions, escalations, communications, workarounds and service-restoration evidence. Coordinate shift and regional handovers and confirm successful service restoration, ensuring continuity of ownership, clear communication of outstanding actions and risks, and validation of service stability before incident closure. Lead or support post-incident reviews and Problem Management activities, contributing timelines and evidence, identifying lessons learned, and ensuring corrective and preventive actions are assigned, tracked and integrated with Change, Knowledge and Continual Improvement processes. Monitor incident performance, trends and process quality, including recurring failures, backlog, SLA exposure, customer impact and resolution performance, while driving service improvements, strengthening operational readiness and coaching junior coordinators in Incident Management best practices.</p> <p>ITIL Foundation certification or an equivalent recognized IT Service Management qualification. Advanced ITIL certification, such as ITIL Managing Professional, Practice Manager or Specialist, would be an advantage. Relevant technical or platform certifications, such as CCNA, CCNP, CompTIA Network+, CompTIA Security+, Microsoft Azure, AWS, ServiceNow, or comparable cloud, cybersecurity, networking and infrastructure qualifications. Experience coordinating Major Incidents, critical service outages, cybersecurity-related disruptions or business-continuity events involving multiple technical teams, suppliers, customers and senior stakeholders. Experience supporting airline, airport, aviation, travel, transport, telecommunications or other regulated and business-critical service environments. Working knowledge of aviation technology services, such as passenger processing, baggage services, airport operational systems, border-management solutions, communication platforms and aviation network services. Practical experience across one or more enterprise technology domains, including networking and telecommunications, information security, cloud and data-centre services, airport systems, passenger or baggage-processing platforms, APIs, messaging and application integration. Experience using ServiceNow across Incident, Major Incident, Problem, Change, Service Request, Knowledge and Service Level Management, including reporting, dashboards, SLA monitoring and operational performance analysis. Experience facilitating post-incident reviews, service-improvement initiatives or operational-readiness exercises, applying structured analysis techniques and supporting automation, observability, AIOps, knowledge transfer or coaching activities.</p> <p><br></p><p><strong>Desired Candidate Profile</strong></p><p>You have 2 to 5 years of relevant experience in Incident Management, Major Incident Management, Service Desk, NOC, Command Centre, IT Operations or another customer-focused enterprise support environment. You possess a strong working knowledge of ITIL-based Incident Management, including its integration with Major Incident, Problem, Change, Event, Knowledge, Service Level and Continual Improvement practices. You have practical experience using ServiceNow or an equivalent enterprise ITSM platform to manage incidents, monitor SLAs, maintain accurate records and produce operational reports. You understand enterprise technology services, including applications, networks, cloud, data centres, infrastructure, identity, security, monitoring and end-user services, and can recognize service dependencies and operational risks. You demonstrate strong incident coordination, prioritization and escalation skills, with the ability to manage multiple assignments and maintain progress in a fast-paced, 24x7 operational environment. You communicate clearly and professionally, translating technical information into concise, business-focused updates for customers, technical teams, service owners and senior stakeholders. You apply structured analytical thinking and sound judgement to assess impact, evaluate incomplete information, challenge assumptions and support timely service-restoration decisions. You work effectively across global, multicultural and virtual teams, using collaboration, influence and constructive challenge to maintain accountability without relying on direct reporting authority. You demonstrate customer centricity, ownership, integrity, resilience and attention to detail, remaining calm and professional during high-impact or time-sensitive incidents. You hold a diploma, degree or equivalent practical experience in Computer Science, Information Technology, Electronics, Telecommunications or a related discipline. ITIL Foundation certification and experience in airline, airport, travel or other business-critical environments are desirable.</p>

<p>The GIZ Jordan Project <strong>“Cash for Green Services” </strong>is seeking to hire a&nbsp;“<strong>Feedback &amp; Complaints Mechanism Advisor – Cash for Work</strong>”&nbsp;based in Jordan- for full-time base employment.</p> <p>Jordan continues to face pressure on municipal services in communities hosting large numbers of Syrian refugees. At the same time, Syrian refugees and vulnerable Jordanians face significant socio-economic challenges and limited income opportunities.</p> <p>The aim of the project is to improve the living conditions of particularly vulnerable Syrian refugees and Jordanians, especially women and persons with disabilities, in selected municipalities in Jordan. At the same time, the project contributes to improving municipal solid waste management services.</p> <p>The project supports the creation of temporary employment opportunities (Cash for Work, CfW) that generate income for Syrian refugees and vulnerable Jordanians. To this end, it cooperates with the Jordanian Ministry of Local Administration (MoLA) as its political partner.</p> <p>The CfW opportunities are created in municipalities that host Syrian refugees. Partner municipalities are responsible for organising and implementing the CfW activities, while the project provides financial, technical and procedural support and strengthens municipal capacities. The CfW activities help municipalities address temporary personnel and resource constraints and improve municipal waste management services. They include, among others, cleaning of public areas as well as the collection, sorting and recycling of suitable materials.</p> <p>By providing temporary income opportunities to Syrian refugees and vulnerable Jordanians and bringing participants from different backgrounds together in the workplace, the project also aims to contribute to social cohesion. Particular attention is given to the participation and inclusion of women and persons with disabilities. At the same time, the activities contribute to cleaner cities, improved recycling and environmental protection.</p> <p>The project supports municipalities in integrating relevant improvements and approaches into their waste management planning to strengthen their sustainability beyond individual CfW rotations. In addition, the project advises municipalities and relevant waste management actors on organisation, operation and economic efficiency. Occupational health and safety, gender equality and social inclusion are considered throughout the implementation of CfW activities.</p> <p><strong><u>Qualifications and specialist knowledge</u></strong></p> <ul> <li>Bachelor’s/Master’s degree or equivalent in social sciences, development studies, public administration, social work, monitoring and evaluation or another relevant field.</li> <li>At least 5 years of relevant professional experience in development cooperation, humanitarian assistance, refugee response, social protection, accountability, monitoring and evaluation or a related field.</li> <li>Demonstrated experience in establishing or managing feedback, complaints, grievance, accountability or participant monitoring mechanisms; experience related to Cash for Work or employment programmes is an advantage.</li> <li>Experience with qualitative and quantitative feedback methods, such as surveys, interviews and focus group discussions, and with systematically analysing and translating findings into monitoring and management information.</li> <li>Good understanding of data management and M&amp;E processes and experience in coordinating data collection and reporting with M&amp;E and/or digital data management systems.</li> <li>Good understanding of the situation of refugees and vulnerable host communities in Jordan and demonstrated understanding of confidentiality, data protection, safeguarding and the appropriate handling of sensitive complaints.</li> <li>Excellent written and oral command of Arabic and English, combined with strong analytical skills and the ability to independently prepare concise, high-quality reports and recommendations in English.</li> <li>High degree of integrity, discretion, impartiality and reliability, combined with sound judgement, strong interpersonal skills and the ability to work independently while collaborating constructively across different functions within the project team.</li> </ul> <p><strong><u>Main Responsibilities</u></strong>&nbsp;</p> <ul> <li>Develop, establish and independently manage an accessible Feedback and Complaints Mechanism (FCM) for the project’s Cash for Work activities across partner municipalities, complementing municipal-level feedback and complaints structures.</li> <li>Establish and manage appropriate channels for individual feedback, enquiries and complaints, including hotline, written, in-person and, where appropriate, digital channels, and ensure that Cash for Work participants are adequately informed about their use.</li> <li>Develop and maintain procedures and tools for consistent case management, including complaint categories and sensitivity levels, decision and escalation procedures, FAQs and procedures for handling sensitive and personally identifiable information.</li> <li>Receive, assess and follow up on complaints and feedback, coordinate necessary clarification with relevant project staff and partners, and ensure appropriate referral and escalation of sensitive cases while safeguarding confidentiality and impartiality.</li> <li>Develop and coordinate systematic participant feedback mechanisms, including post-rotation surveys, focus group discussions and other appropriate methods, ensuring that the data collected contribute to the project’s monitoring, evaluation and learning system.</li> <li>Work closely with the project’s M&amp;E team and Cash for Work Data Manager to align feedback data collection, indicators, data structures and reporting with the overall M&amp;E and digital data management systems, while ensuring appropriate access restrictions for confidential information.</li> <li>Systematically analyse complaints and participant feedback to identify recurring issues, implementation risks, differences across municipalities and opportunities for improvement, and establish regular feedback and learning loops with project management and colleagues responsible for partner municipalities.</li> <li>Prepare regular monitoring and management reports and assess the operational capacity required for the FCM as implementation expands, coordinating additional support where required.</li> </ul> <p><em>The brief profile is not intended to provide a full and complete description.</em></p> <p><em>Where appropriate and reasonable, the position holder is willing to perform tasks outside the scope of the job description.</em></p> <p><em><strong>Emanating from GIZ’s role in enhancing and promoting the efficiency and competency of its political partners and entities and their respective employees, and in view of GIZ’s aim at maintaining and encouraging the stability of employment at its political partners and entities, this position will not be available to any official employee currently working at any of GIZ’s political partners, governmental ministry, department or entity, including any official employees who are on unpaid leave.</strong></em></p> <p><em><strong>GIZ is committed to gender balance and diversity without distinction as to race, gender or religion, and without discrimination of persons with disabilities. Remuneration will be in accordance with the candidate's qualifications, experience, as well as the scope of responsibility of the job announced and in line with local standards.</strong></em></p> <p><em><strong>GIZ would like to increase the proportion of employees with disability. Applications from persons with disabilities are most welcome.</strong></em></p> <p><em><strong>GIZ will send feedback only to the candidates that are shortlisted and interviewed.</strong></em></p>

<p>The GIZ Jordan Project <strong>“<em>Digitalisation of TVET in Jordan” </em></strong>is seeking to hire a&nbsp;<strong>“Junior Digitilisation Advisor”</strong>&nbsp;based in Jordan- for full-time base employment.</p> <p><strong>DigiTVET- </strong>Digitilisation of TVET in Jordan” project is part of the TVET portfolio of GIZ Jordan<strong>,</strong>&nbsp;which aims to strengthen the quality and attractiveness of vocational education and training across the country. Working in close partnership with the Ministry of Education<strong>,</strong>&nbsp;public training providers, and civil society organisations, the project focuses on developing standardised procedures for digital TVET and designing inclusive, barrier-free learning methods that improve access for women and marginalised groups. A core element is the capacity building of teaching staff in both digital methods and inclusive, gender-equitable approaches. By combining technical and pedagogical skills development, the project ensures that learning content and platforms are accessible, engaging, and relevant to diverse learners. These efforts contribute to enabling young people — particularly from disadvantaged backgrounds — to acquire the skills needed in the digital age, while supporting companies in accessing a better qualified and digitally competent workforce.</p> <p><strong><u>Qualifications and specialist knowledge</u></strong></p> <ul> <li>University degree in a relevant field (IT/ICT, economics, social sciences or equivalent)</li> <li>At least 2 years of work experience in the field of employment promotion or related areas, e.g. technical and vocational education and training (TVET), private sector development, or in an IT/ICT-related field, preferably in an international context</li> <li>Solid understanding of IT systems and concepts, with the ability to grasp the technical specifics of digitalisation measures</li> <li>Basic experience or knowledge in coordinating digitalisation projects, including working with technical and non-technical stakeholders</li> <li>Fluency in writing, reading and speaking in English and Arabic</li> <li>Strong communication and networking skills</li> </ul> <p><strong><u>Main Responsibilities</u></strong>&nbsp;</p> <ul> <li>Contributes to the development of a framework for immersive technology integration in the Ministry of Education’s vocational technical education (VTE) system, including&nbsp;design and implementation of a pilot phase with immersive learning content.</li> <li>Assists in the digitalisation of administrative assessment procedures, including development of a digital solution in close cooperation with IT specialists.</li> <li>Contributes to the development of digital and AI readiness standards, including&nbsp;design and implementation of a pilot phase to test developed criteria.</li> <li>Supports the digitalisation of quality assurance within the Ministry of Education, including&nbsp;development of a digital solution in close cooperation with IT specialists.</li> <li>Provides technical advice and support to other upcoming digitalisation activities/measures in the project and cluster.</li> <li>Supports the design of digital labour market-oriented teaching and learning offers together with partners from the public sector, private sector and civil society, with a focus on disadvantaged regions and/or groups.</li> <li>Collects and ensures quality of data for monitoring and evaluation of activities within the project.</li> <li>Provides other duties at the request of management, such as organisation and documentation of workshops, simultaneous translations from Arabic to English and vice versa, formulating ToRs, etc.</li> </ul> <p><em>The brief profile is not intended to provide a full and complete description.</em></p> <p><em>Where appropriate and reasonable, the position holder is willing to perform tasks outside the scope of the job description.</em></p> <p><em><strong>Emanating from GIZ’s role in enhancing and promoting the efficiency and competency of its political partners and entities and their respective employees, and in view of GIZ’s aim at maintaining and encouraging the stability of employment at its political partners and entities, this position will not be available to any official employee currently working at any of GIZ’s political partners, governmental ministry, department or entity, including any official employees who are on unpaid leave.</strong></em></p> <p><em><strong>GIZ is committed to gender balance and diversity without distinction as to race, gender or religion, and without discrimination of persons with disabilities. Remuneration will be in accordance with the candidate's qualifications, experience, as well as the scope of responsibility of the job announced and in line with local standards.</strong></em></p> <p><em><strong>GIZ would like to increase the proportion of employees with disability. Applications from persons with disabilities are most welcome.</strong></em></p> <p><em><strong>GIZ will send feedback only to the candidates that are shortlisted and interviewed.</strong></em></p>

<p><h4>Description</h4> <p>Robusta Technology Group (RTG) is a key driver of digital transformation by providing a holistic tech ecosystem. RTG works with its local and international partners to help build digital customer experiences, establish engineering hubs, and build ventures across multiple industries and domains. In this pursuit, RTG serves as a catalyst for impact and growth through events, spaces, and content focused on creating impact and growth across the different interactions.</p> <p>Octopus is proud to be part of the Robusta Technology Group (RTG), a leading tech consultancy group. With a decade of experience and a successful track record of delivering over 300 projects across Europe, the Middle East, and North America, RTG has established itself as a preferred employer in the Egyptian market. Octopus and Robusta are building a bridge between Europe and Africa, creating tailored hub solutions to connect companies with top talent across the globe.</p> <h4>Job overview</h4> <p>We are seeking an experienced senior Salesforce Agentforce to lead the design and delivery of enterprise-grade AI agent solutions using Salesforce Agentforce. This role requires deep expertise in Agentforce architecture, Salesforce Data Cloud (Data 360), Retrieval-Augmented Generation (RAG), and the Salesforce platform. You will work closely with business stakeholders, architects, delivery teams, and executive leadership to identify AI use cases, define solution architectures, and drive successful Agentforce implementations across complex enterprise environments.</p> <h4>Role responsibilities</h4> <ul> <li>Lead Agentforce discovery workshops to identify high-value AI use cases and assess solution fit.</li> <li>Define agent care plans, success metrics, adoption strategies, and implementation roadmaps.</li> <li>Architect Agentforce solutions, including:<br>   - Agents and sub-agents<br>   - Topics<br>   - Actions (Apex, Flow, Prompt-based, and Invocable Actions)<br>   - Instructions and orchestration</li> <li>Design grounding strategies using Salesforce Data Cloud (Data 360), Retrieval-Augmented Generation (RAG), vector databases, embedding and chunking techniques, and retrieval optimization for both structured and unstructured data.</li> <li>Design scalable Salesforce platform architectures, including:<br>   - Data model<br>   - Sharing and visibility model<br>   - Security architecture</li> <li>Develop solution extensions using Apex, Lightning Web Components (LWC), and Salesforce Flow.</li> <li>Produce technical architecture documentation, solution blueprints, and executive presentations.</li> <li>Establish architectural governance, implementation standards, and best practices to ensure scalability, reusability, and compliance with Agentforce platform guardrails.</li> <li>Collaborate with delivery teams, data engineers, integration architects, and enterprise stakeholders across multi-system environments, including ERP, CRM, middleware, and external AI services.</li> <li>Support pre-sales initiatives by contributing to solution design, effort estimation, demonstrations, and proof-of-concept (POC) development.</li> <li>Provide technical leadership and mentoring to project teams throughout the solution lifecycle.</li> </ul> <h4>Requirements</h4> <ul> <li>Proven experience delivering Salesforce Agentforce solutions in production environments or enterprise-scale proof of concepts.</li> <li>Strong understanding of Agentforce architecture, including:<br>   - Agents<br>   - Sub-agents<br>   - Topics<br>   - Actions<br>   - Instructions<br>   - Orchestration</li> <li>Experience facilitating AI use case discovery and designing agent care plans.</li> <li>Strong expertise in Salesforce Data Cloud (Data 360), including:<br>   - Data modelling<br>   - Batch and streaming ingestion<br>   - Data harmonisation<br>   - Identity resolution</li> <li>Deep understanding of Retrieval-Augmented Generation (RAG), including:<br>   - Vector databases<br>   - Embedding and chunking strategies<br>   - Retrieval optimisation<br>   - Grounding using Data Cloud and external knowledge sources</li> <li>Strong Salesforce platform architecture experience covering:<br>   - Data modelling<br>   - Security architecture<br>   - Sharing and visibility model (OWD, Roles, Sharing Rules)</li> <li>Advanced development skills in:<br>   - Apex<br>   - Lightning Web Components (LWC)<br>   - Salesforce Flow</li> <li>Experience designing enterprise integration patterns connecting Agentforce with external systems.</li> <li>Excellent stakeholder management and client-facing communication skills with the ability to present solutions to both technical and executive audiences.</li> <li>Understanding of the Agentforce consumption model.</li> <li>Experience with Agentforce Testing Center or equivalent AI testing frameworks.</li> </ul> <h4>Nice to have</h4> <ul> <li>Knowledge of Model Context Protocol (MCP).</li> <li>Experience with Agent-to-Agent (A2A) integration patterns.</li> <li>Experience designing headless Salesforce architectures.</li> <li>Agentblazer Legend status.</li> <li>Agentforce FDE Ready Practitioner accreditation.</li> </ul> <h4>Preferred Salesforce certifications</h4> <ul> <li>Salesforce Application Architect</li> <li>Salesforce Data Cloud Consultant</li> <li>Salesforce Agentforce Specialist</li> </ul> <h4>Benefits</h4> <ul> <li>Fully remote engagement.</li> <li>Opportunity to work on cutting-edge Salesforce AI and Agentforce implementations.</li> <li>Collaborate with leading enterprise clients on large-scale digital transformation programmes.</li> <li>Competitive contract rates and the opportunity to shape next-generation AI-powered customer experiences.</li> </ul></p><p></p>

<p>Who We Are: Headquartered in Washington, DC, Versar Global Solutions provides full mission lifecycle solutions for challenges faced by our government and commercial Customers in the natural, built, and digital environments. With team members located around the world, and a rich legacy spanning more than 50 years, Versar Global Solutions delivers a broad array of planning, analysis and risk management solutions, project and program management, operations and maintenance services, and information technology applications for environmental management and remediation projects, mission critical facilities and installations, and in support of readiness and contingency operations. NOTE: This positions is contingent upon award of work.</p><p>Who You Are: The Information Technology (IT) Specialist will provide on-site ASG-J installation IT support, administration, and maintenance for secure and non-secure networks and Command and Control (C2) systems. The position will support users and systems across ASG-J installations within Jordan and assist with Information Assurance, cybersecurity, network, workstation, and operational IT requirements in accordance with applicable DoD policies and technical standards.</p><p>What You ll Do: Provide installation-level IT support, administration, troubleshooting, and maintenance for ASG-J users and systems. Support secure and non-secure local area network environments, including NIPR and SIPR systems, as authorized. Support Command and Control (C2) systems and associated user, workstation, peripheral, and connectivity requirements. Troubleshoot hardware, software, network, account, authentication, and user-access issues. Install, configure, operate, maintain, and document applicable workstations, peripherals, network devices, and IT systems within assigned permissions. Support Information Assurance (IA), cybersecurity, vulnerability-management, and system-compliance activities. Assist with implementation and maintenance of applicable DoD cybersecurity controls, technical directives, and configuration requirements. Coordinate account creation, modification, access, and troubleshooting with Government network and cybersecurity personnel. Maintain required system, configuration, inventory, trouble-ticket, and support documentation. Escalate network, cybersecurity, infrastructure, or enterprise-level issues to the appropriate Government support organization. Support approved software installation, patching, updates, imaging, and configuration activities as authorized. Provide technical assistance and customer support to military, civilian, and contractor users. Coordinate with Government communications, network, cybersecurity, and C2 stakeholders to resolve technical issues. Provide IT support across ASG-J installations within Jordan as mission requirements dictate. Protect sensitive information and comply with applicable DoD cybersecurity, acceptable-use, and information-protection requirements.</p><p>What You ll Bring: Bachelor's degree in information technology, computer science, cybersecurity, information systems, or a related field; substantial relevant DoD IT experience may be considered in lieu of degree requirements. Minimum of four years of relevant IT support, systems administration, network support, cybersecurity, or related technical experience. Demonstrated hands-on experience supporting enterprise IT environments, networks, systems, workstations, and end users. Experience supporting DoD or military IT environments, or comparable secure enterprise environments. Working knowledge of network troubleshooting, Microsoft Windows environments, user accounts, hardware, software, and peripheral support. Knowledge of cybersecurity and Information Assurance principles applicable to enterprise IT operations. Ability to document technical issues, corrective actions, configurations, and support activities. Strong customer service, troubleshooting, communication, and organizational skills. Ability to obtain and maintain a Secret security clearance and applicable privileged/system access. Ability to obtain and maintain any DoD cybersecurity workforce certification required for assigned duties and access level. Ability to meet and sustain all applicable medical, deployment, and theater-entry requirements for Jordan. Successful results of preemployment screenings, including federal background check, MVR, and drug screen. Comply with the company's drug and alcohol policy. Preferred qualifications Current Secret clearance. Previous experience supporting NIPR, SIPR, or other DoD enterprise network environments. Experience supporting military Command and Control (C2) systems. Current DoD 8140/8570-aligned cybersecurity certification appropriate to the assigned duties, such as Security+ or higher, if required by the Government. Experience with Active Directory, Microsoft enterprise environments, endpoint support, network troubleshooting, and DoD trouble-ticket processes. Experience supporting deployed, OCONUS, or CENTCOM IT operations. Prior experience in Jordan or another overseas U.S. military environment.</p><p>Security Requirements ASG-J has not yet specified a formal clearance level or certification baseline for this position. Because the validated scope includes NIPR/SIPR and C2 support, initial recruiting should target candidates who currently possess, or are eligible to obtain and maintain, at least a Secret clearance and who can satisfy applicable DoD cybersecurity workforce requirements. Final clearance, certification, privileged-access, and system-access requirements will be aligned to the executed contract modification.</p><p>Work Environment This position is anticipated to be full-time and on-site in Jordan, Monday through Friday, eight hours per day. The employee must satisfy applicable U.S. Government, host-nation, installation-access, medical, credentialing, deployment, and theater-entry requirements associated with performance in Jordan.</p><p>Note This description is a recruiting and pricing working draft. Final duties, qualifications, clearance levels, certifications, and access requirements remain subject to the executed contract modification and Government direction.</p><p><br></p><p><strong>Desired Candidate Profile</strong></p>Bachelor's degree in information technology, computer science, cybersecurity, information systems, or a related field; substantial relevant DoD IT experience may be considered in lieu of degree requirements. Minimum of four years of relevant IT support, systems administration, network support, cybersecurity, or related technical experience. Demonstrated hands-on experience supporting enterprise IT environments, networks, systems, workstations, and end users. Experience supporting DoD or military IT environments, or comparable secure enterprise environments. Working knowledge of network troubleshooting, Microsoft Windows environments, user accounts, hardware, software, and peripheral support. Knowledge of cybersecurity and Information Assurance principles applicable to enterprise IT operations. Ability to document technical issues, corrective actions, configurations, and support activities. Strong customer service, troubleshooting, communication, and organizational skills. Ability to obtain and maintain a Secret security clearance and applicable privileged/system access. Ability to obtain and maintain any DoD cybersecurity workforce certification required for assigned duties and access level. Ability to meet and sustain all applicable medical, deployment, and theater-entry requirements for Jordan. Successful results of preemployment screenings, including federal background check, MVR, and drug screen. Comply with the company's drug and alcohol policy. Preferred qualifications Current Secret clearance. Previous experience supporting NIPR, SIPR, or other DoD enterprise network environments. Experience supporting military Command and Control (C2) systems. Current DoD 8140/8570-aligned cybersecurity certification appropriate to the assigned duties, such as Security+ or higher, if required by the Government. Experience with Active Directory, Microsoft enterprise environments, endpoint support, network troubleshooting, and DoD trouble-ticket processes. Experience supporting deployed, OCONUS, or CENTCOM IT operations. Prior experience in Jordan or another overseas U.S. military environment.

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>Mission and objectives</p><p>As part of the UN country team in Yemen, UNDP covers the humanitarian-development-peace nexus. UNDP projects support governance and peacebuilding, green economic recovery and development and climate change, water, energy and environment. Projects aim to restore livelihoods, strengthen resilience to future challenges, and lay the foundation for long-term development focusing on the most vulnerable population including marginalized women and youth.</p><p>Context</p><p>The UNDP Yemen Country Office has a Liaison Office based in Amman Jordan. ALO supports the country office’s partnerships, programme and operations. Under the overall guidance and direct supervision of the Strategic Advisor the candidate is to support with administrative, operations and logistics to ensure smooth delivery of ALO’s responsibilities. The administrative, operations and logistical Support Officer is providing an essential role in performing a variety of tasks on the ground to back up the operational support for the CO in Yemen and to assist staff while on rotation or transiting to Amman in facilitating their lodging hotel reservation, arranging for their transportation.</p><p><br></p><p>Additional Information:</p><p>National UN Specialist Volunteers in Jordan are entitled to:</p><p>• Monthly Volunteer Living Allowance (VLA) at the amount of JOD 1,145.08;</p><p>• Annual and learning leaves;</p><p>• Free Medical and life insurance; and</p><p>• Free access to different learning platforms.</p><p>Task description</p><p>Within the delegated authority and under the supervision of the Strategic Advisor or his/her designated mandated representative(s), the UN Volunteer will:</p><p>1. Provide Administrative Support:</p><p>• Arrange for the office Senior management meetings, conferences and retreats</p><p>• Arrange for hotel reservation and airport pick up for the Sr. office Management</p><p>• Work closely with the Sr. office management to manage the meetings’ agenda and update it as necessary</p><p>• Notify the office security personnel of the venues and date of the planned meetings</p><p>• Custodian of office stationery supplies</p><p>• Custodian of office assets</p><p>• Close cooperation with the Regional Hub office on reviewing the office space invoices, verify them and confirm them for payment.</p><p>• Prepare for request for visas through different embassies, follow up on obtaining the required visas, ensure timely submission and collection of passports maintaining a reliable daily follow up system.</p><p>• In charge of daily attendance of staff working when in Amman and providing the required attendance report when needed</p><p>• Work as a focal point person with the RH office and security office to facilitate the entry of invitees for the various meetings inside the RH office premises.</p><p>• Act as a security warden, and as a focal point with the security office (UNDSS) and report on staff lodgings and contact details in Jordan.</p><p>• Arrange for renewal of the residency of staff in cooperation with the RH office</p><p>• Arrange for renewal of the access cards for the office staff.</p><p>• Act as a focal point person with the mobile Co. Zain in Jordan in activating SIM cards for new staff, de activating lines of the departing staff, receive invoices, verify and classify them for payment, ensure the process of payments for settling and clearing the due amounts.</p><p>• Provide support as may be required.</p><p><br></p><p>2.Support Events Management:</p><p>• Provide the required professional logistical support for the events management and organization of conferences, workshops, retreats and meetings.</p><p>• Select suitable venues, through competitive approaches, in cooperation with the procurement unit.</p><p>• Ensure availability of all the equipment required for the event, i.e. video conference system, sound system, mics, interpretation, banners, catering, etc.</p><p>• Arrangement for hotel reservation, transportation, airport pick up/drop as required.</p><p>• Receive the related invoices, screen the accuracy of the invoices in line with the offer and confirm to the finance office to release the related payments/Purchase Orders.</p><p><br></p><p>3. Provide financial support:</p><p>• Perform financial activities related to payments, office petty cash and arrange for submitting the cash register of expenses with the supporting documents.</p><p>• Compile all the necessary documentation together with the relevant invoices and submit to finance to process the payments.</p><p>• Follow up with the finance office on the related payments/vouchers.</p><p><br></p><p>4. Support procurement:</p><p>• Close cooperation with the procurement unit in terms of procuring office items and needed. services and goods and report to the procurement unit and follow up to the delivery and installation phase.</p><p>• Obtaining offers from the suppliers in the local market when required.</p><p>• Compile the offers and send them to the procurement office.</p><p>• Follow-up with the RH office on the LTAS and the renewal of these LTAs.</p><p><br></p><p>5. Manage dispatch arrangements:</p><p>• Prepare documents for UNDP dispatch (received/sent).</p><p>• Manage to receive and return the UNLPs from HQ/to CO.</p><p>• Coordinate with UNDP country office on receiving pouch materials related to Yemen office.</p><p>• Ensure receiving/delivery/storage of the items/documents.</p><p>• Report to the parties concerned on receiving assets to reflect them in the asset records.</p><p>• Keep records of assets for the office equipment.</p><p>• Provide the semiannual and annual report on the asset items.</p><p><br></p><p>Application deadline is on 10 August 2026</p> </div><h2 class="h5">Skills</h2> <div data-jb-field="skills"><p>Age</p><p>18 - 80</p><p>Required experience</p><p><br></p><p>3 years</p><p>Nationality</p><p>Candidate must be a national, legal resident or hold refugee status in the country of assignment.</p><p><br></p><p>Assignment requirements</p><p>Relevant experience</p><p><br></p><p>3 years</p><p>Languages</p><p>Arabic, Level: Fluent, Required</p><p>English, Level: Fluent, Required</p><p>Required education level</p><p>Bachelor's degree in Business Administration, Public Administration, Supply Chain and Logistics or similar fields.</p><p>Competencies and values</p><p>• Accountability</p><p>• Adaptability and flexibility</p><p>• Creativity</p><p>• Judgement and decision-making</p><p>• Planning and organising</p><p>• Professionalism</p><p>• Self-management</p><p>Skills and experience</p><p>At least 3 years of experience with operations and logistics is an asset, as is experience working in the UN or other international development organization;</p><p>• Other desired/mandatory required technical knowledge;</p><p>• Excellent oral and written skills; excellent drafting, formulation, reporting skills;</p><p>• Accuracy and professionalism in document production and editing;</p><p>• Excellent interpersonal skills; culturally and socially sensitive; ability to work inclusively and collaboratively with a range of partners, including grassroots community members, religious and youth organizations, and authorities at different levels; familiarity with tools and approaches of communications for development;</p><p>• Ability to work and adapt professionally and effectively in a challenging environment; ability to work effectively in a multicultural team of international and national personnel;</p><p>• Solid overall computer literacy, including proficiency in various Microsoft Office applications (Excel, Word, Power Bi, among others), email, and internet; familiarity with database management; and office technology equipment;</p><p>• Ability to learn and operate Quantum and UNall;</p><p>• Self-motivated, ability to work with minimum supervision; ability to work with tight deadlines;</p><p>• Sound security awareness;</p><p><br></p></div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>Mission and objectives</p><p>As part of the UN country team in Yemen, UNDP covers the humanitarian-development-peace nexus. UNDP projects support governance and peacebuilding, green economic recovery and development and climate change, water, energy and environment. Projects aim to restore livelihoods, strengthen resilience to future challenges, and lay the foundation for long-term development focusing on the most vulnerable population including marginalized women and youth.</p><p>Context</p><p>The UNDP Yemen Country Office has a Liaison Office based in Amman Jordan. ALO supports the country office’s partnerships, programme and operations. Under the overall guidance and direct supervision of the Strategic Advisor the candidate is to support with administrative, operations and logistics to ensure smooth delivery of ALO’s responsibilities. The administrative, operations and logistical Support Officer is providing an essential role in performing a variety of tasks on the ground to back up the operational support for the CO in Yemen and to assist staff while on rotation or transiting to Amman in facilitating their lodging hotel reservation, arranging for their transportation.</p><p><br></p><p>Additional Information:</p><p>National UN Specialist Volunteers in Jordan are entitled to:</p><p>• Monthly Volunteer Living Allowance (VLA) at the amount of JOD 1,145.08;</p><p>• Annual and learning leaves;</p><p>• Free Medical and life insurance; and</p><p>• Free access to different learning platforms.</p><p>Task description</p><p>Within the delegated authority and under the supervision of the Strategic Advisor or his/her designated mandated representative(s), the UN Volunteer will:</p><p>1. Provide Administrative Support:</p><p>• Arrange for the office Senior management meetings, conferences and retreats</p><p>• Arrange for hotel reservation and airport pick up for the Sr. office Management</p><p>• Work closely with the Sr. office management to manage the meetings’ agenda and update it as necessary</p><p>• Notify the office security personnel of the venues and date of the planned meetings</p><p>• Custodian of office stationery supplies</p><p>• Custodian of office assets</p><p>• Close cooperation with the Regional Hub office on reviewing the office space invoices, verify them and confirm them for payment.</p><p>• Prepare for request for visas through different embassies, follow up on obtaining the required visas, ensure timely submission and collection of passports maintaining a reliable daily follow up system.</p><p>• In charge of daily attendance of staff working when in Amman and providing the required attendance report when needed</p><p>• Work as a focal point person with the RH office and security office to facilitate the entry of invitees for the various meetings inside the RH office premises.</p><p>• Act as a security warden, and as a focal point with the security office (UNDSS) and report on staff lodgings and contact details in Jordan.</p><p>• Arrange for renewal of the residency of staff in cooperation with the RH office</p><p>• Arrange for renewal of the access cards for the office staff.</p><p>• Act as a focal point person with the mobile Co. Zain in Jordan in activating SIM cards for new staff, de activating lines of the departing staff, receive invoices, verify and classify them for payment, ensure the process of payments for settling and clearing the due amounts.</p><p>• Provide support as may be required.</p><p><br></p><p>2.Support Events Management:</p><p>• Provide the required professional logistical support for the events management and organization of conferences, workshops, retreats and meetings.</p><p>• Select suitable venues, through competitive approaches, in cooperation with the procurement unit.</p><p>• Ensure availability of all the equipment required for the event, i.e. video conference system, sound system, mics, interpretation, banners, catering, etc.</p><p>• Arrangement for hotel reservation, transportation, airport pick up/drop as required.</p><p>• Receive the related invoices, screen the accuracy of the invoices in line with the offer and confirm to the finance office to release the related payments/Purchase Orders.</p><p><br></p><p>3. Provide financial support:</p><p>• Perform financial activities related to payments, office petty cash and arrange for submitting the cash register of expenses with the supporting documents.</p><p>• Compile all the necessary documentation together with the relevant invoices and submit to finance to process the payments.</p><p>• Follow up with the finance office on the related payments/vouchers.</p><p><br></p><p>4. Support procurement:</p><p>• Close cooperation with the procurement unit in terms of procuring office items and needed. services and goods and report to the procurement unit and follow up to the delivery and installation phase.</p><p>• Obtaining offers from the suppliers in the local market when required.</p><p>• Compile the offers and send them to the procurement office.</p><p>• Follow-up with the RH office on the LTAS and the renewal of these LTAs.</p><p><br></p><p>5. Manage dispatch arrangements:</p><p>• Prepare documents for UNDP dispatch (received/sent).</p><p>• Manage to receive and return the UNLPs from HQ/to CO.</p><p>• Coordinate with UNDP country office on receiving pouch materials related to Yemen office.</p><p>• Ensure receiving/delivery/storage of the items/documents.</p><p>• Report to the parties concerned on receiving assets to reflect them in the asset records.</p><p>• Keep records of assets for the office equipment.</p><p>• Provide the semiannual and annual report on the asset items.</p><p><br></p><p>Application deadline is on 10 August 2026</p> </div><h2 class="h5">Skills</h2> <div data-jb-field="skills"><p>Age</p><p>18 - 80</p><p>Required experience</p><p><br></p><p>3 years</p><p>Nationality</p><p>Candidate must be a national, legal resident or hold refugee status in the country of assignment.</p><p><br></p><p>Assignment requirements</p><p>Relevant experience</p><p><br></p><p>3 years</p><p>Languages</p><p>Arabic, Level: Fluent, Required</p><p>English, Level: Fluent, Required</p><p>Required education level</p><p>Bachelor's degree in Business Administration, Public Administration, Supply Chain and Logistics or similar fields.</p><p>Competencies and values</p><p>• Accountability</p><p>• Adaptability and flexibility</p><p>• Creativity</p><p>• Judgement and decision-making</p><p>• Planning and organising</p><p>• Professionalism</p><p>• Self-management</p><p>Skills and experience</p><p>At least 3 years of experience with operations and logistics is an asset, as is experience working in the UN or other international development organization;</p><p>• Other desired/mandatory required technical knowledge;</p><p>• Excellent oral and written skills; excellent drafting, formulation, reporting skills;</p><p>• Accuracy and professionalism in document production and editing;</p><p>• Excellent interpersonal skills; culturally and socially sensitive; ability to work inclusively and collaboratively with a range of partners, including grassroots community members, religious and youth organizations, and authorities at different levels; familiarity with tools and approaches of communications for development;</p><p>• Ability to work and adapt professionally and effectively in a challenging environment; ability to work effectively in a multicultural team of international and national personnel;</p><p>• Solid overall computer literacy, including proficiency in various Microsoft Office applications (Excel, Word, Power Bi, among others), email, and internet; familiarity with database management; and office technology equipment;</p><p>• Ability to learn and operate Quantum and UNall;</p><p>• Self-motivated, ability to work with minimum supervision; ability to work with tight deadlines;</p><p>• Sound security awareness;</p><p><br></p></div>

<p>Position Summary The Global Institute is seeking an AI Specialist to advance Teach For All's AI Literacy &amp; Creator Collective (AI LCC), a flagship program connecting teachers, alumni, and staff across 63 Teach For All Network Partners who are shaping how AI transforms education. This combined role spans both program management and community building: you'll manage delivery of the AI LCC's core programming (including our weekly AI AAA Series featuring thought leaders like Reid Hoffman), develop partnerships with frontier AI companies like Anthropic and Google, and build and grow the AI LCC's WhatsApp community while expanding into other platforms. You will create pathways for educators to progress from literacy to creator to builder, facilitate peer-to-peer learning, and support distributed leadership so self-organizing collectives can emerge and thrive, all working across diverse cultures, regions, languages, and time zones. This role is for a self-starter who is deeply engaged with the rapidly evolving AI ecosystem, uses foundation models daily, and understands that transformation happens through community and collective leadership rather than top-down mandates, shifting educators from dependency to agency. About the Team This role reports to the Director of the Global Institute and works in close collaboration with the broader Global Institute team including the Chief Learning Officers and their respective circles, and the Outreach and Engagement team to build out a shared AI learning agenda. The role also works closely with Teach For All's central team, particularly on technology and communications. Key Responsibilities Program management: driving delivery of the AI AAA Series and other AI LCC programming, and developing partnerships with frontier AI companies. Community facilitation and growth: building and scaling the AI LCC community across WhatsApp and other platforms, designing learning circles, and identifying power-users. AI integration and innovation: piloting AI-driven tools to summarize, translate, and resource the community at scale. Ethical AI dialogue: facilitating safe-space conversations on data privacy, bias, and responsible adoption. Operations, analytics, and content: tracking community and program health metrics, and producing mobile-first multimedia content. Project Breakdown &amp; Capacity Allocation Program Management &amp; Partnerships (45%) Manage delivery of AI LCC programming, including the weekly AI AAA Series featuring thought leaders. Develop and steward partnerships with frontier AI companies (e.g., Anthropic, Google) to support the community's growth. Build pathways for educators to progress from literacy to creator to builder. Community Facilitation &amp; Growth (35%) Design and moderate structured learning circles where educators share AI prompts, lesson plans, and case studies across languages and contexts. Identify emerging leaders within WhatsApp/Telegram groups and equip them to lead sub-chapters or specialized interest groups. Guide community expansion from WhatsApp into platforms like Discord or a custom Teach For All platform, laying the foundation for a future Teach For All community platform. AI Integration &amp; Innovation (15%) Manage delivery of AI LCC programming, including the weekly AI AAA Series featuring thought leaders. Develop and steward partnerships with frontier AI companies (e.g., Anthropic, Google) to support the community's growth. Build pathways for educators to progress from literacy to creator to builder. Operations, Analytics &amp; Content (15%) Develop and track community and program health metrics capturing engagement depth, learning outcomes, and impact. Collect and amplify "bright spot" stories from educators for Teach For All's global communications. Maintain a content calendar across platforms, producing original multimedia content optimized for mobile. Qualifications Experience managing program delivery and/or building, scaling, and managing high-engagement digital communities, particularly on social-first platforms such as WhatsApp, Telegram, or Discord Demonstrated experience with distributed or facilitative leadership models, empowering members to take ownership rather than relying on top-down moderation Experience developing partnerships, ideally with technology or AI companies Deep, hands-on experience with foundation models (e.g., Gemini, Claude, ChatGPT, Midjourney) and practical prompt engineering skills in educational or professional contexts Experience creating multimedia content (video, graphics, guides) and familiarity with tools such as Canva, Adobe Creative Suite, or equivalent Comfort using data and community analytics to track engagement, sentiment, and learning outcomes Experience working across global, cross-cultural, and multi-time-zone contexts Strong alignment with Teach For All's mission and a commitment to educational equity Spanish fluency or working proficiency is a plus What Teach For All Offers: Commitment to cultivating a culture in which all staff members feel they belong, are valued for their contributions, and have an impact on our organization s progress Professional and personal development experiences and ample opportunities to make a positive impact on the work of Teach For All and beyond Comprehensive benefits package designed for your well-being and work-life needs Generous time off and flexible work arrangements And much more! Application Instructions If this opportunity sounds like the next best step in your career, please submit your resume or curriculum vitae (CV) and a one-page letter of motivation (in English) directly online. Your letter should summarize motivations for your application and how your skills and experience align with the terms of this opportunity. We look forward to learning about you and your passion for ensuring educational opportunity for all! Applications are reviewed on a rolling basis. Therefore, candidates are encouraged to apply at their earliest convenience. Work authorization This position does not offer employment visa sponsorship, immigration assistance, or support for work permits or residency applications. To be considered, candidates must already possess valid work and residency authorization to work in the country of hire at the time of application.&nbsp;</p><p><strong>Desired Candidate Profile</strong></p><ul><li>Experience managing program delivery and/or building, scaling, and managing high-engagement digital communities, particularly on social-first platforms such as WhatsApp, Telegram, or Discord</li><li>Demonstrated experience with distributed or facilitative leadership models, empowering members to take ownership rather than relying on top-down moderation</li><li>Experience developing partnerships, ideally with technology or AI companies</li><li>Deep, hands-on experience with foundation models (e.g., Gemini, Claude, ChatGPT, Midjourney) and practical prompt engineering skills in educational or professional contexts</li><li>Experience creating multimedia content (video, graphics, guides) and familiarity with tools such as Canva, Adobe Creative Suite, or equivalent</li><li>Comfort using data and community analytics to track engagement, sentiment, and learning outcomes</li><li>Experience working across global, cross-cultural, and multi-time-zone contexts</li><li>Strong alignment with Teach For All's mission and a commitment to educational equity</li><li>Spanish fluency or working proficiency is a plus</li></ul>

<p >The GIZ Jordan Country Office <strong >“Joint Delivery Unit”</strong> is seeking to hire an “<strong >AI Governance and Digital Transformation Advisor</strong><strong >”</strong> for full-time based employment.</p> <p >You help GIZ Jordan adopt digital and AI-enabled solutions in a secure, responsible, and practical way.</p> <p >In this role, you combine two perspectives:</p> <ul > <li >Enable digital transformation, support innovative digital approaches and AI adoption across projects and operations.</li> <li >Ensure information security, data protection, and responsible use of technology.</li> </ul> <p >You are the main advisor for managers and teams on questions related to AI, digital governance, information security, and data management.</p> <p >As part of the IT &amp; Digital Team within the Joint Delivery Unit (JDU), you work across the entire portfolio and support colleagues in turning ideas into solutions, testing and piloting new approaches while managing risks appropriately. You are expected to stay up to date with corporate policies around digital transformation and AI as well as information security and advise colleagues and teams when requested. Where necessary, you will be expected to create written or visual guides for colleagues and teams to be able to easily adopt changes.</p> <p >The job offers you the opportunity to work in an international environment, collaborate with driven individuals and partners, test and support the adoption of innovative approaches and expand your skills as well as build a portfolio of industry-relevant solutions.</p> <p ><strong >Qualifications and Specialist Knowledge</strong></p> <p >Qualifications &amp; experience</p> <ul > <li >Bachelor's degree in Information Technology, Computer Science, Business Information Systems, Data Management, Public Administration, Law or a related field.</li> <li >Minimum 5 years of relevant professional experience in digital transformation, digital governance, information security, data governance, IT advisory, or related fields.</li> <li >Very good oral and written English skills (C1 level and above)</li> <li >Practical experience advising teams or managers on digital solutions, governance, risk, or organizational change.</li> <li >Good understanding of information security principles and experience working with information security standards such as ISO/IEC 27001 or similar frameworks.</li> <li >Good understanding of data protection and privacy principles and willingness to learn on the job.</li> <li >Demonstrated interest in artificial intelligence, digital innovation, and emerging technologies, including evidence of self-learning, professional development, or practical application.</li> <li >Ability to translate complex technical or governance topics into practical guidance for non-technical audiences.</li> <li >Solid understanding of digital systems, data management, and common workplace technologies.</li> <li >Experience working in complex stakeholder environments or matrix organizations is an advantage.</li> </ul> <p >We are looking for someone who:</p> <ul > <li >Enjoys solving problems and helping others succeed.</li> <li >Can balance innovation, risk, and practical implementation.</li> <li >Explains complex topics in a simple and accessible way.</li> <li >Is curious about AI and digital transformation.</li> <li >Works in a structured, reliable, and service-oriented manner.</li> <li >Is comfortable working with colleagues from different professional backgrounds and levels of seniority.</li> </ul> <p ><strong >Main Responsibilities</strong></p> <ul > <li >Advise projects and managers on AI, digital transformation, and digital governance.</li> <li >Support the development, testing and assessment of AI use cases and digital initiatives.</li> <li >Build practical guidance, tools, and learning formats that help colleagues use digital and AI solutions effectively and securely.</li> <li >Contribute to AI readiness, digital governance, and responsible technology use across the portfolio.</li> <li >Lead and continuously improve the Information Security Management System (ISMS). Coordinate information security measures, risk assessments, audits, and awareness activities.</li> <li >Act as the focal point for information security and basic data protection topics.</li> </ul> <p ><em >Where appropriate and reasonable, the position holder is willing to perform tasks outside the scope of the job description.</em></p> <p ><strong ><em >Emanating from GIZ’s role in enhancing and promoting the efficiency and competency of its political partners and entities and their respective employees, and in view of GIZ’s aim at maintaining and encouraging the stability of employment at its political partners and entities, this position will not be available to any official employee currently working at any of GIZ’s political partners, governmental ministry, department or entity, including any official employees who are on unpaid leave.</em></strong></p> <p ><strong ><em >GIZ is committed to gender balance and diversity without distinction as to race, gender or religion, and without discrimination of persons with disabilities. Remuneration will be in accordance with the candidate's qualifications, experience, as well as the scope of responsibility of the job announced and in line with local standards.</em></strong></p> <p ><strong ><em >GIZ would like to increase the proportion of employees with disability. Applications from persons with disabilities are most welcome.</em></strong></p> <p ><strong ><em >GIZ will send feedback only to the candidates that are shortlisted and interviewed.</em></strong></p>