Restaurant Assistant Manager Jobs in Jordan
2899 Jobs Found
Confidential
Jordan - Amman
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p><strong>Operations Management</strong></p><ul><li>Supervise and coordinate the daily operations of the Lounge, ensuring smooth service flow in alignment with Fairmont s service standards.</li><li>Ensure the lounge s ambiance, cleanliness, and presentation reflect the brand s refined image.</li><li>Monitor product quality and consistency across all food and beverage offerings.</li><li>Work closely with the culinary and bar teams to curate and update menus that meet guest preferences and brand positioning.</li><li>Ensure all opening, closing, and cash handling procedures are properly followed.</li></ul><p><strong>Guest Experience</strong></p><ul><li>Create a personalized and memorable experience for each guest, anticipating their needs and preferences.</li><li>Maintain a strong presence on the floor during service, engaging with guests and addressing feedback promptly.</li><li>Handle guest complaints with professionalism and empathy, turning moments of service recovery into positive experiences.</li><li>Build and maintain strong relationships with repeat and VIP guests, ensuring consistent loyalty to the Fairmont brand.</li></ul><p><strong>Team Leadership</strong></p><ul><li>Recruit, train, and mentor a high-performing Lounge team committed to excellence in service.</li><li>Conduct regular briefings, ensuring team members are well-informed about hotel promotions, service expectations, and operational goals.</li><li>Foster a positive work environment that emphasizes teamwork, respect, and continuous improvement.</li><li>Conduct regular performance reviews and support staff development through coaching and training initiatives.</li></ul><p><strong>Financial & Administrative</strong></p><ul><li>Manage the Lounge s financial performance by monitoring budgets, controlling costs, and maximizing revenue opportunities.</li><li>Prepare monthly reports and forecasts for management review.</li><li>Implement effective upselling and suggestive selling strategies to increase average checks.</li><li>Oversee inventory control, procurement, and stock management to minimize waste and maintain cost efficiency.</li></ul><p><strong>Compliance & Standards</strong></p><ul><li>Ensure full compliance with local health, hygiene, and safety regulations, as well as Accor and Fairmont brand standards.</li><li>Conduct regular inspections to ensure compliance with HACCP and cleanliness protocols.</li><li>Maintain operational readiness for brand audits and LQA (Leading Quality Assurance) evaluations.</li><li>Support Accor s Planet 21 sustainability program through responsible resource management and eco-friendly practices.</li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Diploma or degree in Hospitality Management or a related field.</li><li>Minimum 3 5 years of experience in a supervisory or managerial role within a luxury hotel or Top luxury lounge/bar.</li><li>Strong knowledge of beverage service, mixology, and premium product offerings.</li><li>Excellent communication and interpersonal skills.</li><li>Proficiency in POS systems and Microsoft Office applications.</li><li>Fluent in English; additional languages are an advantage.</li></ul><p></p></section>
Confidential
Jordan - Amman
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p><b>Responsibilities</b></p><ul><li>Lead and manage the Corporate Credit Division, ensuring efficient and effective credit assessment, approval, and monitoring processes.</li><li>Develop and implement corporate credit strategies aligned with the Bank's business objectives and risk appetite.</li><li>Oversee the evaluation, structuring, and approval of corporate lending proposals, including large and complex credit facilities.</li><li>Monitor the quality and performance of the corporate credit portfolio, ensuring early identification and mitigation of credit risks.</li><li>Ensure compliance with Central Bank regulations, internal credit policies, and corporate governance standards.</li><li>Collaborate with Corporate Banking, Risk Management, Legal, and Recovery teams to support sustainable business growth.</li><li>Present major credit recommendations to Executive Management and Board Credit Committees.</li><li>Drive continuous improvement of credit policies, processes, and risk assessment methodologies.</li><li>Lead, mentor, and develop high-performing corporate credit teams while fostering a culture of accountability and excellence.</li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p><b>Qualifications</b></p><ul><li>Bachelor's degree in Finance, Banking, Accounting, Business Administration, Economics, or a related field.</li><li>Master's degree (MBA or equivalent) is preferred.</li><li>Professional certifications such as CFA, FRM, or Credit Risk certifications are an advantage.</li><li>Minimum 20 years of progressive banking experience, with significant expertise in Corporate Credit and Corporate Banking.</li><li>At least 10 years of experience in senior leadership roles within Corporate Credit or Credit Risk Management.</li><li>Proven experience in structuring, evaluating, and approving large corporate and syndicated lending facilities.</li><li>Strong knowledge of financial statement analysis, credit structuring, risk assessment, collateral evaluation, and portfolio management.</li><li>Extensive experience working within a regulated banking environment.</li><li>Excellent leadership, strategic thinking, decision-making, negotiation, and stakeholder management skills.</li><li>Excellent communication skills in both Arabic and English.</li></ul><p>Required Skills</p><ul><li>Financial Risk</li><li>Strategic Planning</li><li>Finance & Accounting</li><li>Negotiation</li></ul><p></p></section>
Jordan
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<span>Job Purpose To lead the Wealth Management function by overseeing investment portfolios, developing investment and bancassurance products, enhancing the service model for affluent clients, driving client acquisition and asset growth (AUM), delivering financial advisory services, ensuring regulatory compliance, developing the team, and monitoring KPIs to improve profitability, operational excellence, and the Bank's competitive position.<br> Responsibilities Oversee departmental operations and staff, ensuring efficient performance, goal achievement, and business continuity.<br> Develop Wealth Management policies, strategies, and plans to achieve business growth, profitability, and market share.<br> Design and enhance the Wealth Management service model, operating framework, digital capabilities, and team development.<br> Develop and implement marketing strategies and campaigns for Wealth Management and bancassurance products.<br> Manage Bancassurance operations and develop insurance solutions that enhance client value and Bank revenue.<br> Oversee investment portfolio management and asset allocation, ensuring solutions align with clients' objectives and risk profiles.<br> Lead client acquisition initiatives by targeting affluent clients, converting existing customers, and supporting portfolio growth.<br> Oversee comprehensive financial advisory services and integrated banking solutions for Wealth Management clients.<br> Develop new revenue streams, monitor AUM, fee income, KPIs, and market trends to maximize profitability.<br> Lead team training and promote integrated banking, investment, and insurance solutions to drive cross-selling.<br> Oversee Wealth Management client relationships, ensuring efficient service delivery and strong client retention.<br> Drive growth in Assets Under Management (AUM), expand the client base, monitor KPIs, and report performance.<br> Ensure compliance with Central Bank regulations and obtain required approvals for investment and insurance products.<br> Support the development of Service Level Agreements (SLAs) to ensure efficient service delivery.<br> Ensure daily operations comply with approved policies, procedures, and delegated authorities.<br> Review operational and audit reports, strengthen internal controls, and ensure timely resolution of audit findings.<br> Participate in Business Continuity Plan (BCP) and emergency response activities to ensure operational resilience.<br> Bachelor's degree in Business Administration, Banking, Finance, or a related discipline.<br> Minimum of 10 years of banking experience, including at least 5 years in Wealth Management , encompassing Bancassurance.<br> Experience in investment products, market analysis, portfolio management, risk and return assessment, and asset allocation.<br> Experience in Bancassurance is preferred.<br> Strong knowledge of the banking market and its various sectors.<br> Good understanding of internal and external banking policies and procedures.<br> Proficiency in computer applications and banking systems.<br> Knowledge of the regulations and laws issued by the Central Bank of Jordan and other regulatory authorities.<br> Comprehensive knowledge of the Banking industry's products and services.<br></span> </div>
Jordan
<h2 class="h5">Job description</h2>
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<span>Key Responsibilities Demand Planning Own the rolling demand forecast across all brands, SKUs, markets, and key customers Run a structured monthly forecast cycle with sales and commercial teams in each market, validating and challenging promotional uplifts, new listings, distributor orders, and baseline assumptions rather than simply aggregating them Reconcile sell-in, sell-out, and distributor stock-on-hand data to separate true consumer demand from pipeline fill Measure forecast accuracy and bias at SKU and market level, and close the loop with commercial teams on misses Supply Planning Convert the consensus demand plan into supplier-level purchase plans, accounting for production lead times, minimum order quantities, transit times, customs clearance, and shelf-life constraints Sequence purchase orders and shipments so stock lands in the right market, at the right time, with the right remaining shelf life Set stock cover targets by SKU and market, balancing service levels against working capital Monitor inventory ageing and escalate at-risk stock early, before it becomes a near-expiry liquidation S&OP and Team Leadership Lead the monthly S&OP process, aligning commercial, finance, and supply chain around a single set of numbers Manage, coach, and develop the Demand Planner Build documented, repeatable planning processes and tools so the function runs on process rather than individual heroics Report a monthly planning scorecard to the CEO covering forecast accuracy and bias, service level, stock cover, ageing and near-expiry stock, and liquidation losses Qualifications & Experience • 7+ years in demand and supply planning within FMCG, ideally including import/distribution businesses rather than purely local manufacturing • Proven experience planning across multiple markets and/or through third-party distributors • A track record of constructively challenging sales and commercial teams on their forecasts, this role requires commercial backbone, not just analytical skill • Hands-on experience converting demand plans into purchase plans with international suppliers across varying production and transit lead times • Experience with shelf-life-sensitive categories strongly preferred • Prior experience managing or mentoring junior planners • Strong ERP proficiency (SAP Business One an advantage) and advanced Excel and analytical skills • Bachelor’s degree in Supply Chain, Engineering, Business, or a related field • Strong written and spoken English; Arabic is an advantage given the regional footprint</span> </div>
Jordan
<h2 class="h5">Job description</h2>
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<span>Key Responsibilities Demand Planning Own the rolling demand forecast across all brands, SKUs, markets, and key customers Run a structured monthly forecast cycle with sales and commercial teams in each market, validating and challenging promotional uplifts, new listings, distributor orders, and baseline assumptions rather than simply aggregating them Reconcile sell-in, sell-out, and distributor stock-on-hand data to separate true consumer demand from pipeline fill Measure forecast accuracy and bias at SKU and market level, and close the loop with commercial teams on misses Supply Planning Convert the consensus demand plan into supplier-level purchase plans, accounting for production lead times, minimum order quantities, transit times, customs clearance, and shelf-life constraints Sequence purchase orders and shipments so stock lands in the right market, at the right time, with the right remaining shelf life Set stock cover targets by SKU and market, balancing service levels against working capital Monitor inventory ageing and escalate at-risk stock early, before it becomes a near-expiry liquidation S&OP and Team Leadership Lead the monthly S&OP process, aligning commercial, finance, and supply chain around a single set of numbers Manage, coach, and develop the Demand Planner Build documented, repeatable planning processes and tools so the function runs on process rather than individual heroics Report a monthly planning scorecard to the CEO covering forecast accuracy and bias, service level, stock cover, ageing and near-expiry stock, and liquidation losses Qualifications & Experience • 7+ years in demand and supply planning within FMCG, ideally including import/distribution businesses rather than purely local manufacturing • Proven experience planning across multiple markets and/or through third-party distributors • A track record of constructively challenging sales and commercial teams on their forecasts, this role requires commercial backbone, not just analytical skill • Hands-on experience converting demand plans into purchase plans with international suppliers across varying production and transit lead times • Experience with shelf-life-sensitive categories strongly preferred • Prior experience managing or mentoring junior planners • Strong ERP proficiency (SAP Business One an advantage) and advanced Excel and analytical skills • Bachelor’s degree in Supply Chain, Engineering, Business, or a related field • Strong written and spoken English; Arabic is an advantage given the regional footprint</span> </div>
Confidential
Jordan - Amman
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p>Seesaw is seeking a technically elite Director of Engineering based in Amman, Jordan, to lead and scale our regional engineering hub. You will be responsible for growing this organization, leveling up its architecture, and continuing to deliver on a roadmap benefiting millions of teachers and students. This role requires a rare blend of "in-the-trenches" technical depth and the collaborative DNA required to iterate quickly with global stakeholders. You are the critical bridge between our Jordan-based talent and US-based leadership, ensuring our platforms and products serve millions of customers with excellence.</p><p>Key Responsibilities</p><ul><li><strong>Strategic Cross-Functional Partnership:</strong> Act as the primary technical partner to Product, UX, and Sales teams. Translate customer-facing initiatives into technical reality, iterating rapidly to meet the needs of the MENA education market.</li><li><strong>Scaling & Mentorship:</strong> Lead, recruit, and retain a top-tier team in Amman; transition the org from a flat structure to a tiered leadership model as we grow from 15 to 30+ headcount.</li><li><strong>Modernization & DevOps Excellence:</strong> Lead the strategic evolution of our existing tech stack. You will migrate legacy components toward high-efficiency, modern architectures while ensuring high-confidence, continuous deployments. You will drive AI adoption across the software development lifecycle.</li><li><strong>Technical Stewardship:</strong> Provide architectural oversight across PHP, Python, and React environments, ensuring best-in-class code quality, AWS infrastructure reliability, and data-driven insights for internal and external customers.</li><li><strong>Global Integration:</strong> Drive seamless collaboration across regions with a Monday Thursday overlap with the US East Coast, ensuring the Amman team is a critical contributor to Seesaw s global product roadmap.</li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li><strong>Linguistic Fluency:</strong> Professional-level fluency in both Arabic and English (written and verbal).</li><li><strong>Modernization Expertise:</strong> Proven track record of modernizing legacy codebases and evolving tech stacks in a live production environment.</li><li><strong>Collaboration Mastery:</strong> Exceptional ability to work effectively across departments and time zones, with a record of success on cross-functional initiatives.</li><li><strong>Engineering Depth:</strong> Significant experience in full-stack development (PHP, Python, React) AWS, and automated testing.</li><li><strong>Growth Leadership:</strong> Experience managing teams of 15+ and a clear vision for how to scale an engineering culture to 30+ and beyond.</li><li><strong>Flexible Schedule:</strong> Ability to maintain a consistent 4-hour daily overlap (Mon Thu) with US East Coast business hours.</li></ul><p>Nice to Have</p><ul><li>Prior experience in EdTech, SaaS, or B2G (Business-to-Government).</li><li>Prior experience shipping AI features and experiences to customers.</li><li>Deep roots in the Amman tech ecosystem and local talent networks.</li></ul><p></p></section>
Confidential
Jordan - Jordan
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p> <strong> </strong> </p> <p> <strong>Job Responsibilities: </strong> </p> <ol> <li>Creating project plans and keeping plans updated to reflect and anticipate changes by coordinating change management on all aspects affecting cost, scope, schedule and quality</li> <li>Ensuring that the project meets all objectives for quality and looking continuously for quality improvement and customer satisfaction. </li> <li>Overseeing the development of the project and ensuring that team members are carrying out their tasks efficiently while upholding the company's standards</li> <li>Seeking and capturing lessons learned from the project and use this intelligence to improve systems, tools and processes</li> <li>Defining and developing project scope, schedule, cost and deliverables in collaboration with all concerned departments.</li> <li>Collecting, reviewing and publishing project status with regard to resources (people and cost), schedule (time), stakeholder management, and features (the solution and its quality) that influence project performance and completion, and performing the process of comparing actual performance with planned performance, analyzing variances, evaluating possible alternatives and taking appropriate corrective action</li> <li>Managing customer relationship during delivery, and serving as the primary interface towards the customer in all activities related to the own scope of the contract, including customer complaints, corrective actions, and changing requirements</li> <li>Conducting thorough risk management for all project risks and opportunities</li> <li>Creating & applying handover plans for projects upon completion and ensure all relevant project information are available & communicated to operation or technical support teams.</li> <li>Coaching, mentoring, motivating and supervising project team members and project department personnel and influencing them to take positive actions and accountability for their assigned task.</li> <li>Collaborating with other department leaders to define, prioritize, and develop projects</li> <li>Provide reporting to senior management and stakeholders</li> </ol> <p> </p> <p> </p> <p> </p> <p> <strong>Qualifications </strong> </p> <ul> <li>Bachelor s degree in Engineering, Computer Science, Information Technology, or a related field. </li> <li>Project Management Professional (PMP) or equivalent certification</li> <li>Proven experience (5+ years) in project management, preferably in technology, software, or telecommunication projects</li> <li>Basic understanding of RTLS technology or similar fields (e.g., IoT, RFID, GPS)</li> <li>Ability to quickly learn and adapt to new technologies and systems</li> <li>Excellent verbal and written communication skills</li> <li>Ability to effectively communicate with cross-functional teams, stakeholders, and customers</li> <li>Strong leadership skills with the ability to motivate and manage a diverse team</li> <li>Strong analytical and problem-solving skills</li> <li>Ability to handle complex projects, identify risks, and develop mitigation plans</li> <li>Strong organizational skills with the ability to manage multiple tasks and projects simultaneously</li> <li>Proficiency in project management tools (e.g., MS Project, JIRA, Zoho)</li> <li>Strong focus on customer satisfaction and continuous improvement</li> </ul></div></section>
Nuqtat Al Taknalojia
Jordan - Jordan
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p>Key job responsibilities</p><p>Business Transformation & Strategy:</p><p>1. Develop and execute the new seller success transformation roadmap aligned with company growth objectives.</p><p>2. Identify AI-first or automation opportunities to improve sales productivity, conversion rates, customer acquisition, and operational efficiency.</p><p>3. Identify AI-first or automation opportunity to improve marketing & communications efficiency delivering OpEx saving</p><p>3. Lead large-scale transformation programs from business case development through implementation and adoption.</p><p>4. Drive continuous improvement initiatives across lead management, sales processes, workforce planning, and customer engagement.</p><p><br></p><p>Process Excellence:</p><p>1. Map, assess, and redesign end-to-end seller onboarding processes to eliminate friction and improve performance.</p><p>2. Establish standardized operating procedures and governance mechanisms across sales teams.</p><p><br></p><p>Technology & Automation:</p><p>1. Partner with WW & MENA Technology teams to implement CRM enhancements, sales automation tools, AI-powered solutions, and workflow automation.</p><p>2. Identify opportunities to reduce manual effort through intelligent automation and self-service capabilities.</p><p>3. Drive adoption of new sales technologies and ensure realization of business benefits.</p><p><br></p><p>Data & Performance Management</p><p>1. Build performance measurement frameworks and transformation scorecards.</p><p>2. Analyze sales funnel metrics, conversion drivers, productivity indicators, and customer insights to identify improvement opportunities.</p><p>3. Develop executive dashboards and present progress updates to senior leadership.</p><p><br></p><p>Change Management</p><p>1. Lead cross-functional stakeholder engagement and change management activities.</p><p>2. Develop communication, training, and adoption plans to ensure successful implementation of transformation initiatives.</p><p>3. Build a culture of continuous improvement and data-driven decision making.</p><p><br></p><p>Program Leadership</p><p>1. Manage multiple transformation initiatives simultaneously across business units.</p><p>2. Define product/program milestones, risks, dependencies, and resource requirements.</p><p>3. Ensure projects are delivered on time, within scope, and with measurable business impact.</p><p><br></p><p>Basic Qualifications</p><p>- 5+ years of product or program management, product marketing, business development or technology experience</p><p>- Experience owning/driving roadmap strategy and definition</p><p>- Knowledge of AI automation/workflow orchestration/sales technology ecosystems.</p><p><br></p><p>Preferred Qualifications</p><p>- Experience in influencing senior leadership through data driven insights</p><p>- Experience working across functional teams and senior stakeholders</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>5+ years of product or program management, product marketing, business development or technology experience - Experience owning/driving roadmap strategy and definition - Knowledge of AI automation/workflow orchestration/sales technology ecosystems- Experience in influencing senior leadership through data driven insights - Experience working across functional teams and senior stakeholders</p><p></p></section>
Jordan
<h2 class="h5">Job description</h2>
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<span>We're looking for a proactive and detail-oriented Community Management Executive to become the voice behind one of the region's most active and engaging brands on social media.<br> This role goes beyond replying to comments.<br> You'll help build meaningful conversations, strengthen relationships with online communities, identify emerging trends, and ensure every interaction reflects the brand's personality and values.<br> You'll work closely with social media and client servicing teams to deliver a best-in-class community experience across multiple platforms.<br> Key Responsibilities Manage daily community management across Facebook, Instagram, LinkedIn, X, YouTube, and other relevant platforms.<br> Respond to comments, direct messages, reviews, and public inquiries while maintaining the brand's tone of voice.<br> Prepare and deliver structured performance reporting on a weekly, monthly, quarterly, and annual basis, covering community engagement, sentiment analysis, and key trends.<br> Manage the end-to-end publishing process across all social media platforms, including scheduling, quality assurance, publishing, and verifying successful deployment according to the approved content calendar.<br> Ensure all published content is accurate, correctly formatted, and optimized for each platform, including captions, hashtags, mentions, links, thumbnails, accessibility requirements, and platform-specific specifications Escalate customer complaints, technical issues, and sensitive conversations to the appropriate stakeholders while ensuring timely follow-up.<br> Monitor conversations surrounding the brand, competitors, and relevant industry topics.<br> Identify opportunities for proactive engagement and meaningful participation in conversations.<br> Collaborate with the social media team to align community responses with campaign messaging and content calendars.<br> Coordinate with internal teams to obtain accurate information before responding to customer inquiries.<br> Maintain response-time SLAs and ensure all interactions are handled professionally.<br> Track recurring customer questions and provide insights that can improve future content and communication.<br> Flag potential reputation risks and support crisis communication when needed.<br> Stay up to date with platform updates, online culture, and social media best practices.<br>. Monitor published content to ensure successful delivery, resolve publishing issues, update posts when required, and optimize engagement during the initial post-publication period.<br> Maintain social media hygiene by ensuring all social media profiles remain accurate, updated, and aligned with brand guidelines, including profile information, pinned content, highlights, playlists, links, and other platform assets.<br> Requirements Experience in community management, social media, customer engagement, or digital communications.<br> Exceptional written Arabic and English communication skills.<br> Strong understanding of social media platforms and online behavior.<br> Ability to write naturally while adapting to different tones and audiences.<br> Excellent organizational skills with the ability to manage multiple conversations simultaneously.<br> Strong problem-solving skills and sound judgment when handling sensitive situations.<br> Comfortable working in a fast-paced environment with real-time priorities.<br> Experience using community management or social listening tools.<br> Previous experience with large consumer-facing brands is preferred.<br> Joining our team ensures that your opinions matter, providing you with a platform to express yourself.<br> You will experience continuous growth, and learning opportunities, and be empowered to push your limits.<br> We are dedicated to fostering a positive environment that prioritizes your well-being and health.<br> Collaborate with a strong and supportive team that is committed to motivating you both in your personal and professional journey.<br> We're Looking For Someone Who Understands that every interaction shapes the brand.<br> Can balance empathy with professionalism.<br> Notices patterns before others do.<br> Thinks beyond answering questions and looks for opportunities to create positive experiences.<br> Pays close attention to detail.<br> Stays calm under pressure.<br> Enjoys working collaboratively across multiple teams.<br> Has a genuine interest in digital culture and online communities.<br> Why Join This Account?<br> You'll work on one of the region's most dynamic social media accounts.<br> One that combines multiple pillars into a fast-moving content ecosystem.<br> This role offers the opportunity to make a real impact on how a leading regional brand connects with its audience, while working alongside a multidisciplinary team of strategists, and digital specialists</span> </div>
Jordan - Amman
<p><h4>Job purpose</h4>
<p>Oversee and manage the day-to-day operations of the manufacturing facility. Coordinate and optimize production processes, ensuring efficiency, and meeting production targets while maintaining high-quality standards. Responsible for driving operational excellence, managing resources, and fostering a culture of continuous improvement.</p>
<h4>Key accountability areas</h4>
<strong>Production planning and scheduling:</strong><br>
<li>Develop and implement production plans to meet customer demand.</li>
<li>Create and manage production schedules, optimizing resource utilization.</li>
<strong>Resource management:</strong><br>
<li>Allocate and manage human and equipment resources effectively.</li>
<li>Ensure that staffing levels are aligned with production requirements.</li>
<strong>Quality control and assurance:</strong><br>
<li>Implement and oversee quality control processes to ensure product quality.</li>
<li>Collaborate with the quality management team to maintain high-quality standards.</li>
<strong>Process optimization:</strong><br>
<li>Identify opportunities for process improvement and implement efficiency measures.</li>
<li>Implement lean manufacturing principles and continuous improvement initiatives.</li>
<strong>Cost control and budget management:</strong><br>
<li>Monitor and control manufacturing costs to meet budgetary constraints.</li>
<li>Implement cost-saving measures without compromising quality or safety.</li>
<strong>Health and safety compliance:</strong><br>
<li>Ensure compliance with health and safety regulations and standards.</li>
<li>Implement and enforce safety protocols to create a secure working environment.</li>
<strong>Supply chain coordination:</strong><br>
<li>Collaborate with supply chain teams to ensure timely availability of raw materials.</li>
<li>Manage relationships with suppliers to optimize the supply chain.</li>
<strong>Team leadership and development:</strong><br>
<li>Lead and manage manufacturing teams, providing guidance and support.</li>
<li>Develop a culture of accountability, teamwork, and continuous learning.</li>
<strong>Production efficiency metrics:</strong><br>
<li>Establish and monitor key performance indicators (KPIs) to measure production efficiency.</li>
<li>Analyze data to identify areas for improvement and track progress.</li>
<strong>Cross-functional collaboration:</strong><br>
<li>Collaborate with other departments such as engineering, maintenance, and quality assurance.</li>
<li>Participate in cross-functional teams to address operational challenges.</li>
<h4>Role accountability</h4>
<strong>HR proficiency:</strong><br>
<li>Ability to recruit, recognize and cultivate high performers and expose them in order to create a robust second line of management.</li>
<li>Ability to recognize low performers and guide them to improve or release them.</li>
<li>Ability to treat subordinates equally without any discrimination.</li>
<li>Assessment criteria of subordinates is performance that leads to planned results.</li>
<li>Ensure availability of delegation of authority matrix to have sufficient delegations as per company policy.</li>
<strong>Responsibility:</strong><br>
<li>Must take full responsibility for his operation as per the job description and the required deliverables from this position, taking into consideration the general company guidelines.</li>
<li>Able to anticipate problems and make the necessary proactive steps to prevent them.</li>
<li>Ability to take necessary and proper timely decisions.</li>
<strong>Delivery:</strong><br>
<li>Deliver the required results in timely manner with required quality and cost.</li>
<strong>Making a tangible difference:</strong><br>
<li>Must make a tangible difference to his area of operation and exceed business expectations.</li>
<strong>Business planning and performance:</strong><br>
<li>Able to transform the corporate goals into business plans.</li>
<li>Able to plan, follow-up and execute those plans, whether they are annual or development plans.</li>
<li>Monitor the plan performance and initiate action to strengthen results and take the corrective action accordingly.</li>
<li>Provide periodic work progress reports.</li>
<li>Responsible for monitoring and controlling budgets and expenses to achieve the optimum cost efficiency.</li>
<strong>Organizational development:</strong><br>
<li>Develop the organizational structure according to the current requirements taking into consideration future and development plans.</li>
<li>Ensure availability of job descriptions for all job roles and deployment.</li>
<strong>Business process improvements:</strong><br>
<li>Develop, coordinate well-defined written systems, policies, procedures, and seek automation opportunities as much as possible.</li>
<li>Should be conversant and able to navigate through IT solutions especially those relevant to his job and business.</li>
<li>Promote the automated systems and using them fully, to spread its culture.</li>
<strong>Quality:</strong><br>
<p>Quality is considered as alfanar’s prime competitive advantage; as such, managers are expected to act accordingly.</p>
<strong>Adaptation:</strong><br>
<li>Adapt to new and alternative techniques, technologies, management structures, and business models.</li>
<strong>Health, safety and environment:</strong><br>
<li>Ensure a safe, secure, and legal work environment as per the standard regulations.</li>
<h4>Academic qualification</h4>
<p>Bachelor degree in electrical engineering</p>
<h4>Work experience</h4>
<p>6 to 10 years</p>
<h4>Technical / functional competencies</h4>
<li>Operations management</li>
<li>Operations planning</li>
<li>Operations research</li></p><p></p>
Confidential
Jordan - Amman
<p><h4>Description</h4>
<p>Optimiza is seeking a dedicated junior Oracle DB administrator to assist with the effective management and administration of our Oracle database systems.</p>
<h4>Key responsibilities:</h4>
<ul>
<li>Assist in the installation, configuration, and maintenance of Oracle databases to ensure optimal performance.</li>
<li>Support database monitoring, tuning, and troubleshooting efforts.</li>
<li>Help in performing backup and recovery operations to maintain data integrity and availability.</li>
<li>Collaborate with senior DBAs and other IT teams to implement database solutions and upgrades.</li>
<li>Document procedures and maintain records of database activities.</li>
<li>Participate in on-call rotation and respond promptly to database incidents.</li>
</ul>
<h4>Requirements</h4>
<ul>
<li>Bachelor’s degree in computer science, information technology, or related field.</li>
<li>1-2 years of Oracle database concepts and architecture.</li>
<li>Familiarity with SQL and PL/SQL programming.</li>
<li>Willingness to learn and adapt in a fast-paced environment.</li>
<li>Good problem-solving skills and attention to detail.</li>
<li>Effective communication and teamwork abilities.</li>
<li>Certifications in Oracle database administration are a plus but not mandatory.</li>
</ul>
<h4>Benefits</h4>
<ul>
<li>Class A health insurance</li>
<li>Annual bonus</li>
</ul></p><p></p>
Confidential
Jordan - Amman
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p><b>Responsibilities</b></p><p>Lead and oversee all banking operations to ensure efficiency, accuracy, compliance, and service excellence.</p><p>Develop and implement operational strategies that support the Bank's strategic objectives and sustainable growth.</p><p>Drive operational excellence through process optimization, automation, and digital transformation initiatives.</p><p>Ensure compliance with regulatory requirements, Central Bank regulations, internal policies, and governance standards.</p><p>Strengthen operational risk management frameworks and internal control processes.</p><p>Monitor operational performance through KPIs and implement continuous improvement initiatives.</p><p>Collaborate with executive leadership to support strategic planning, business growth, and organizational transformation.</p><p>Oversee business continuity planning and operational resilience across all banking operations.</p><p>Manage relationships with regulatory authorities, auditors, and key external stakeholders.</p><p>Lead, mentor, and develop senior operational teams while driving succession planning and talent development.</p><p>Oversee operational budgets, resource planning, and cost optimization initiatives.</p><p>Enhance customer experience by improving operational processes across all banking channels.</p><p>Required Skills</p><p>Change Management</p><p>Strategic Planning</p><p>Risk Management</p><p>Communication</p><p>Operational Management</p><p>Job Details</p><p>Location Amman - Jordan</p><p>Industry Accounting & Finance</p><p>Job Type Full-Time</p><p>Degree Bachelor</p><p>Experience 20+</p><p>Nationality Unspecified</p><p>Login to Apply</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Bachelor's degree in Finance, Business Administration, Banking, Accounting, Economics, or a related field.</p><p>Master's degree (MBA or equivalent) is highly preferred.</p><p>Professional certifications such as PMP, Lean Six Sigma, COBIT, ITIL, or Risk Management certifications are an advantage.</p><p>Minimum 20 years of progressive experience in the banking sector, primarily in Banking Operations.</p><p>At least 10 years of experience in senior executive leadership roles within a reputable bank.</p><p>Extensive experience managing large-scale banking operations in a regulated environment.</p><p>Proven track record in operational transformation, process improvement, and digital banking initiatives.</p><p>Strong knowledge of retail banking, corporate banking, centralized operations, payments, trade finance, card operations, branch operations, and back-office functions.</p><p>Experience working with regulatory authorities and governance frameworks.</p><p>Excellent leadership, strategic planning, stakeholder management, and decision-making skills.</p><p>Strong communication skills in both Arabic and English.</p><p></p></section>
Norwegian Refugee Council (NRC)
Jordan - Amman
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<p ><span ><span >What we are looking for</span></span></p>
<p ><span >Experience in a protracted crisis or post-conflict setting with an INGO in senior management role (e.g. Country Director or similar levels) with additional experience working in a coordination role in not only a humanitarian but a development setting is preferred. </span></p>
<p > </p>
<p ><span >Proven high profile management and strong advocacy experience in conflict-affected countries in humanitarian context.</span></p>
<p > </p>
<p ><span >Knowledge of the Jordan context or previous experience working in the region is required with experience in administration and coordination of coalition or secretariat functions an asset.</span></p>
<p > </p>
<p ><span >Fluency in English, both written and verbal, with strong writing and editing skills. Knowledge of Arabic is an added value.</span></p>
<p > </p>
<p ><span ><span >What you will do</span></span></p>
<p ><span >The Jordan INGO Forum Director is overall responsible for facilitating, leading and quality management of the work of the INGO Forum ensuring it remains relevant to the needs of its members and is appropriate to the context.</span></p>
<p > </p>
<p ><span >The INGO Forum Director will have purview of INGO engagement across JIF and engage predominantly at the high-level elevating operational concerns in strategic decision-making mechanisms and processes and also engaging in regional and global platforms to raise the profile of the JIF context.</span></p>
<p > </p>
<p ><span >The following is a brief description of the role:</span></p>
<ul >
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<p ><span >Provides leadership to the Forum by encouraging delegation, accountability and teamwork.</span></p>
</li>
<li >
<p ><span ><span >Strategic Coordination and Representation - E</span>nsure transparent coordination mechanisms and regular information sharing between INGOs and other stakeholders. Enable INGOs to coordinate at strategic and operational level in Jordan by facilitating high quality, regular meetings of Country Directors, thematic working groups.</span></p>
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<p ><span >Provides leadership to the Forum by encouraging delegation, accountability and teamwork.</span></p>
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<p ><span >High level representation of INGO interests in external meetings and planning efforts nationally and globally; and strategically guide and encourage common advocacy and policy engagement. </span></p>
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<p ><span >Proactive agenda setting; facilitating a space for INGO-INGO collaboration and with other stakeholders; enabling sharing of information and analysis for effective decision-making.</span></p>
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<li ><span >Oversees the development, review and implementation of JIF Advocacy Strategy in close collaboration with the JIF Advocacy Working Group, while mobilizing and leveraging support from member organizations.</span></li>
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<p ><span >Responsible for the budgeting, budget management and accountability with the support of NRC’s finance and grants teams.</span></p>
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<p ><span >Able to appreciate political necessity and delicate policy issues in humanitarian, development, and peacebuilding work and the application of principles to programming.</span></p>
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<li ><span >Acting as focal point for information/experience sharing with and among NGOs on relevant issues including managing NGO Forum and INGO membership, contact lists and mailing lists</span></li>
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<p ><span >Manages the Secretariat staff and consultants. Ensure responsiveness to staff, ready to support them as needed, an advocate for staff well-being.</span></p>
</li>
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<p ><span >Ensures the development of and compliance with procedures for the Forum and ensure compliance with and adherence to JIF approved policies and procedures and to and donor policies, guidance, and procedures.</span></p>
</li>
</ul>
<p ><span >•<span > </span>Fundraise for the JIF, in coordination with the SC, to ensure sufficient funds to maintain operations of the Forum.</span></p>
<p > </p>
<p ><span ><span >What you will bring</span></span></p>
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<p ><span >Undergraduate/postgraduate qualifications in international relations, political science, development or other relevant field.</span></p>
</li>
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<p ><span >5+ years of experience in a protracted crisis or post-conflict setting with an INGO in senior management role (e.g. Country Director or similar levels). Additional experience working in a coordination role in not only a humanitarian but a development setting is preferred. </span></p>
</li>
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<p ><span >Proven high profile management, coordination and strong advocacy experience in conflict-affected countries in humanitarian context.</span></p>
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<p ><span >Demonstrated communication, leadership skills, interpersonal and negotiation/diplomatic skills.</span></p>
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<p ><span >Documented skills in developing proposals, budgets and reports and familiarity with alternative funding modalities.</span></p>
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<p ><span >Knowledge of international humanitarian law and humanitarian reform is a plus, and demonstrated knowledge of humanitarian architecture, the UN system, and development coordination and familiarity with HDP Nexus contexts, Durable Solutions, and Localization.</span></p>
</li>
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<p ><span >Strong understanding of protection and conflict sensitivity. </span></p>
</li>
<li class="ortl-align-justify" >
<p ><span >Understanding of internal NRC operational and administrative system is an asset.</span></p>
</li>
</ul>
<p ><span >Please download </span><a href="https://norwegianrefugeecouncil.sharepoint.com/:w:/s/JDsforNRCPeople/IQDs7WgC4o5IT7RgnYhVmCs9AcZgaRxs9vzqxg1wvX8q3lo?e=v3nHbT" rel="noopener noreferrer" ><span >the detailed job description</span></a><span > to learn more about the position.</span></p>
<p ><span ><span >What we offer</span></span></p>
<ul >
<li ><span >Duty station: Amman, Jordan.</span></li>
<li ><span >Duration of contract: 6 months with possibility for extension.</span></li>
<li ><span >Travel: Up to 10%.</span></li>
<li ><span >Salary/benefits: Grade 11 on NRC's grading structure. </span></li>
<li ><span >NRC is an equal opportunities employer. We are committed to diversity without distinction to age, gender, religion, ethnicity, nationality, and physical ability.</span></li>
<li ><span >We think outside the box, encourage ideas, and give responsibility to all employees at all levels. You will have many opportunities to be heard and take the initiative.</span></li>
</ul>
<p ><a href="https://www.nrc.no/career/what-we-offer/" rel="noopener noreferrer" ><span >Find out more about the benefits of working for NRC</span></a></p>
<p ><span >Important information about the application process</span></p>
<ul >
<li ><span >We invite applications from all qualified candidates matching the profile. </span></li>
<li ><span >Please ensure you attach copies of your academic and professional certificates. </span></li>
<li ><span >To apply as an internal candidate, log in with your official email address or click on Opportunity Marketplace.</span></li>
<li ><span >When creating your profile, include your full name as given on your passport. Complete all the system-required fields for experience, employment history and education.</span></li>
<li ><span >Submit your application and CV in English, taking care to attach your latest CV.</span></li>
<li ><span >Applications that do not meet the minimum standards in terms of experience or qualifications will generally not be considered. Unsolicited applications not related to this specific job advertisement will not be considered.</span></li>
<li ><span >Only shortlisted candidates will be contacted. We receive many applicants for each vacant position.</span></li>
</ul>
<p ><span ><span >Why NRC?</span></span></p>
<p ><span >The Norwegian Refugee Council (NRC) is an independent humanitarian organisation helping people forced to flee. Our 15,000 staff work in crises across 40 countries, providing life-saving and long-term assistance to millions of people every year.</span></p>
<p ><a href="https://vimeo.com/736782633" rel="noopener noreferrer" ><span >Watch this short video</span></a><span > to see NRC in action.</span></p>
<p ><span >We are looking for people who are passionate about helping refugees and people forced to flee. Are you one of those people? If you are, NRC offers you the opportunity to:</span></p>
<ul >
<li ><span >do demanding and professional work, often in challenging contexts</span></li>
<li ><span >join a work culture that empowers every employee to share ideas and take responsibility</span></li>
<li ><span >be part of a welcoming and supportive community committed to human dignity</span></li>
</ul>
<p ><a href="https://www.nrc.no/" rel="noopener noreferrer" ><span >Learn more about NRC</span></a></p>
<p ><a href="https://www.nrc.no/countries/middle-east/jordan" rel="noopener noreferrer" ><span >Learn more about NRC Jordan</span></a></p>
<p ><a href="https://jordaningoforum.org/" rel="noopener noreferrer" ><span >Learn more about the Jordan INGO Forum</span></a></p>
Confidential
Jordan - Amman
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p>Responsibilities</p><p>Define and communicate a clear product vision aligned with company strategy and customer needs.</p><p>Develop and maintain a product roadmap that reflects strategic priorities and market opportunities.</p><p>Identify and evaluate new product opportunities through market research, customer insights, and competitive analysis.</p><p>Set product goals and success metrics (e.g., KPIs, OKRs) to guide development and measure impact.</p><p>Lead the product through its entire lifecycle from ideation and discovery to launch and post-launch optimization.</p><p>Prioritize features, enhancements, and technical debt using data-driven analysis and stakeholder input.</p><p>Manage go-to-market planning in collaboration with marketing, sales, and customer support.</p><p>Work closely with Product Owners (POs) to translate strategic goals into actionable backlogs and features. And collaborate with UX/UI designers to ensure product usability and user experience meet design standards.</p><p>Partner with engineering teams to ensure feasibility, timely delivery, and quality execution.</p><p>Coordinate with business units, operations, and customer-facing teams to gather feedback and align on product goals.</p><p>Facilitate product discovery sessions with users, stakeholders, and subject matter experts.</p><p>Lead the creation of product requirements, user stories, and acceptance criteria.</p><p>Validate assumptions through customer interviews, prototypes, A/B testing, and early-stage pilots.</p><p>Make informed trade-off decisions based on user value, business impact, technical constraints, and resource availability.</p><p>Maintain a transparent prioritization process that balances short-term delivery and long-term strategy.</p><p>Continuously re-evaluate priorities based on customer feedback, market dynamics, and performance data.</p><p>Track product performance post-launch using analytics tools and user feedback.</p><p>Analyze product data to identify areas of improvement and drive iterative enhancements.</p><p>Serve as the voice of the product to internal and external stakeholders.</p><p>Provide regular updates, reports, and insights into executive leadership and business partners.</p><p>Present product plans, performance reports, and strategic recommendations.</p><p>Ensure compliance with institutional policies, academic standards, and regulatory guidelines.</p><p>Contribute to product documentation, user guides, and internal knowledge bases.</p><p>Support training and onboarding of stakeholders on new features.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Bachelor s degree in Product Management, Business Administration, Computer Science, Engineering, project management, business analysis, or related field.</p><p>4+ years of experience in related fields.</p><p>Training and Certifications : CSPO (Certified Scrum Product Owner - Scrum Alliance) or PSPO I (Professional Scrum Product Owner - Scrum.org), PMP (Project Management Professional), and/or Google Project Management Certificate are preferred but not mandatory.</p><p>Familiarity with UI/UX design principles and methodologies.</p><p>Skilled in Wireframing and Prototyping using Figma, Balsamiq, or similar tools to create wireframes and interactive prototypes for feature visualization and early user feedback.</p><p>Experienced in visualizing workflows and business processes using tools like Draw.io, Lucidchart, or other flowcharting software to enhance clarity and alignment.</p><p>Deep understanding of the Software Development Lifecycle (SDLC) and Agile methodologies (e.g., Scrum, Kanban), enabling effective collaboration with development teams and iterative product delivery.</p><p></p></section>
AccorHotels
Jordan - Amman
<p><h4>Company description</h4>
<p><strong>About Orient Express</strong><br>
Artisan of travel since 1883, Orient Express sublimates the art of travel with its luxury trains, hotels, and sailing yachts. The brand has just launched its first hotel, Orient Express La Minerva, in Rome – which will be followed by Orient Express Venezia at Palazzo Donà Giovannelli in 2026. The experience continues with the recent launch of La Dolce Vita Orient Express train, followed by Orient Express Corinthian in 2026, the first of two Orient Express Sailing Yachts, and finally, the return of L’Orient Express train to railways. Since 2022, Orient Express is part of Accor Group’s leading collection of luxury brands with a century-old legacy in the hotels and fine-dining sectors. In 2024, Accor and LVMH entered into a strategic partnership to accelerate the development of Orient Express.</p>
<h4>Job description</h4>
<p>Should have comprehensive and up to date knowledge of all the outlets' unique selling points, features, amenities, services, and policies and those of the competition.<br>
Identify and target potential market opportunities to expand the business.<br>
Negotiate and finalize contracts with clients.<br>
Work closely with the Sales & Revenue Department as the point of contact for all F&B related bookings and enquiries, in close coordination with the Outlet Managers to promote special events and occasions.<br>
Achieve all individual hotel food & beverage sales targets in your area by maintaining and creating a close relationship with customers.<br>
Generate new and maintain existing customer relationships through various sales activities and create awareness of the hotel outlets and facilities through face-to-face sales calls, telephone calls, entertainment, site inspections, etc., to ensure complete coverage of own portfolio of accounts and achieve set targets and maximum possible productivity.<br>
Ensure that all incoming requests are addressed within 24 hours in order to avoid customer complaints and loss of business.<br>
Display a pleasant manner and positive attitude at all times to promote a good company image to guests and colleagues in order to avoid internal or external complaints.<br>
Closely monitor the accounts' revenue and business production of own business portfolio and maintain an up-to-date “Account & Contact Database” in the property management system as well as maintain end of month production reports.<br>
Update the hotel on the negotiation/progress of every event and use the technology available for communication and client correspondence.<br>
Provide feedback to the Director of Food & Beverage on changing market conditions, review direct competition and conduct regular research to identify new selling strategies.<br>
Participate in any training and development programs as recommended by senior management.<br>
Operate in a safe and environmentally friendly way to protect guests’ and colleagues’ health and safety, as well as protect and conserve the environment.<br>
Conduct site inspections with prospective and existing clients.<br>
Prepare weekly, monthly, quarterly, and annual reports as required. Assist with compilation of competitive intelligence information.<br>
Other tasks as assigned.</p>
<h4>Qualifications</h4>
<ul>
<li>Possess minimum a hospitality degree or similar; commerce, sales and marketing, business administration, or any relevant courses.</li>
<li>Minimum two years post graduate work experience in a similar position.</li>
<li>Have a minimum of 2-3 years' experience in sales in U.A.E. market; experience in the food & beverages sectors would be an advantage.</li>
<li>Fluency in English is essential.</li>
<li>Proficient in MS Office applications, Excel, and PowerPoint.</li>
<li>Energetic, passionate, and self-motivated.</li>
<li>Able to determine and prioritize tasks under minimum supervision.</li>
<li>Proficiency in CRM software and data analysis tools.</li>
</ul>
<h4>Additional information</h4>
<ul>
<li>A competitive salary package.</li>
<li>ALL - Heartist® Program: Employee benefit card offering discounted rates at all Accor locations and partner venues worldwide.</li>
<li>Learning & development: Opportunity to develop your talent and grow within your property and across the world!</li>
</ul></p><p></p>
Confidential
Jordan - Amman
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p><b>Overview </b>Our client is seeking an experienced Commercial Director to lead the commercial strategy and retail operations for a leading fashion retail business. The successful candidate will be responsible for driving revenue growth, optimizing merchandising and inventory performance, enhancing customer experience, and leading business expansion while ensuring operational excellence across multiple retail locations. Key Responsibilities <br> Develop and execute the overall commercial strategy to achieve sustainable sales growth across all retail stores. <br> Monitor and improve key retail KPIs, including Sales, ATV, UPT, Conversion Rate, Footfall, Capture Rate, and Customer Satisfaction. <br> Lead merchandise planning, buying strategy, inventory management, and Open-to-Buy (OTB) planning. <br> Optimize stock allocation, replenishment, and sell-through performance to maximize profitability and minimize excess inventory. <br> Develop and implement commercial marketing initiatives, CRM programs, and customer loyalty strategies. <br> Ensure consistent brand standards, visual merchandising, and operational excellence across all retail locations. <br> Lead, coach, and develop commercial and retail teams while fostering a high-performance culture. <br> Drive continuous improvement of the customer journey and customer experience across all stores. <br> Evaluate market opportunities and lead retail expansion initiatives, including new store openings. <br> Prepare executive reports and present commercial performance and strategic recommendations to senior management.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Requirements <br> Bachelor's degree in Business Administration, Marketing, Retail Management, or a related field. <br> Jordanian nationality with proven GCC experience is required. <br> Minimum 10 years of experience in fashion or lifestyle retail, including at least 5 years in a senior commercial leadership role . <br> Strong expertise in commercial management, merchandising, buying, retail operations, and inventory planning. <br> Proven experience managing multi-store retail operations and delivering sales growth and profitability. <br> Strong understanding of retail KPIs, customer experience, and commercial performance management. <br> Excellent leadership, strategic planning, analytical, and communication skills. <br> Experience with ERP systems and retail management software. <br> Fluency in both Arabic and English.</p><p></p></section>
Confidential
Jordan - Amman
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p><b>Responsibilities</b></p><p>Formulate and implement the company s commercial strategies in alignment with overall business objectives.</p><p>Lead and manage program-specific marketing and sales teams to ensure alignment with organizational goals and optimal performance.</p><p>Develop and execute commercial strategies aimed at expanding program reach, increasing market share, and driving sustainable revenue growth.</p><p>Analyze market trends, customer behavior, and competitor activities to identify opportunities and inform strategic planning.</p><p>Coordinate cross-functional between marketing, sales, and product teams to ensure cohesive execution of go-to-market plans and campaign initiatives.</p><p>Report on key performance indicators (KPIs) and commercial outcomes to senior management, providing insights and recommendations for continuous improvement.</p><p>Oversee the development of marketing materials, campaigns, and brand messaging to ensure alignment with commercial objectives.</p><p>Monitor customer satisfaction and feedback trends to guide product/service improvements and client retention strategies.</p><p>Lead strategic planning sessions with internal stakeholders to align commercial goals with overall organizational direction.</p><p>Mentor and develop commercial team members, fostering a high-performance culture through coaching and continuous learning.</p><p>Conduct risk assessments on commercial initiatives and develop mitigation plans to safeguard revenue and reputation.</p><p>Monitor customer satisfaction and feedback trends to guide product/service improvements and client retention strategies.</p><p>Review and approve marketing materials, social media content, and advertisements to maintain brand consistency and strategic relevance.</p><p>Assign and monitor delivery schedules for the drivers to ensure timely distribution of marketing materials, merchandise, or products.</p><p>Coordinate with the sales team to prepare promotional packages and ensure product availability ahead of campaign launches or key events.</p><p>Ensure graphic design outputs meet deadlines and support sales and marketing initiatives such as brochures, digital ads, and event displays.</p><p>Develop and implement standard operating procedures (SOPs) for the sales, marketing, and logistics teams to streamline workflow and reduce inefficiencies.</p><p>Conduct regular performance reviews for team members across departments, providing feedback and identifying training needs.</p><p>Collaborate with the marketing team to plan and execute field events, pop-up promotions, or exhibitions, ensuring logistics and branding are aligned.</p><p>Track and optimize the usage of marketing assets and promotional inventory, coordinating closely with both drivers and designers.</p><p>Provide leadership during high-demand periods by reallocating resources across departments (e.g., assigning drivers to event setup or supporting sales during peak campaigns).</p><p>Foster a culture of accountability, collaboration, and continuous improvement within the finance function.</p><p>Perform any additional relevant tasks assigned by the direct Managers.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Bachelor s degree in business, Marketing, or related field. Master s degree in business, Marketing, or any related field is preferred but not mandatory.</p><p>12+ years of experience in a relevant field. At least 5 years of experience in leadership or managerial role.</p><p>CPA, CFA, ACCA certificates are preferred but not mandatory.</p><p>A strong foundational understanding of fintech business models (SaaS, transaction volume, lending, etc.) and a genuine curiosity about the industry.</p><p>Required Skills Public Relations Marketing Leadership Skills Sales</p><p></p></section>
Jordan
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<span>Purpose of the Job
<br>Job Description
<br></span><p>Own and implement the Express Product strategy in alignment with corporate and regional objectives to achieve budgeted revenue, margin, and service targets.</p><br><br>
<p>• Set product targets, operational plans, and performance KPIs, and ensure delivery against approved business plans.</p><br><br>
<p>• Evaluate, develop, and govern Customer Service strategies across all contact center and service channels to ensure consistency with global standards.</p><br><br>
<p>• Lead operational performance management of Express-related operations through structured governance and cross-functional coordination.</p><br><br>
<p>• Collaborate closely with Commercial leadership to enable sales performance through pricing strategy, tailored operational set-ups, and client-specific service models, ensuring profitability and feasibility.</p><br><br>
<p>• Coordinate with Regional Product Management on regional accounts, service changes, and strategic updates. </p><br><br>
<p>Deploy, govern, and continuously improve Express operational processes, policies, and procedures to ensure efficiency, quality, and consistency.</p><br><br>
<p>• Own and oversee the end-to-end Express operational flow (First Mile, Line Haul, Middle Mile, and Last Mile), ensuring compliance with SLAs and operational excellence standards.</p><br><br>
<p>• Manage and optimize Line Haul routing and network performance to balance cost, speed, and service reliability, maintaining targeted delivery SLAs.</p><br><br>
<p>• Lead the development and introduction of new Express products and service enhancements in response to market and customer needs.</p><br><br>
<p>• Evaluate operational standards and procedures to identify risks, gaps, and improvement opportunities, implementing corrective and preventive actions.</p><br><br>
<p>• Drive structured problem-solving by synthesizing operational data and implementing innovative, scalable solutions. </p><br><br>
<p>• Lead, manage, and develop multidisciplinary teams across Express Product, Customer Service, and operational interfaces, ensuring clear accountability and performance ownership.</p><br><br>
<p>• Set performance objectives, conduct regular reviews, and drive alignment across Customer Service, Operations, and Commercial stakeholders.</p><br><br>
<p>• Foster a strong coaching culture through continuous feedback, mentoring, and capability development.</p><br><br>
<p>• Manage employee performance, counseling, and disciplinary processes in line with company policies.</p><br><br>
<p>• Ensure compliance with all HR, Health & Safety, Security, and corporate governance requirements.</p><br><br>
<p>• Promote Aramex culture, leadership standards, and organizational values across all managed teams.</p><br><br>
<p>• Lead and govern the U.S. Embassy (CGI project) local operations, including responsibility for staffing, performance management, attendance discipline, and service conduct of all assigned personnel reporting into the project.</p><br><br>
<p>• Ensure full compliance with client-specific protocols, security requirements, and service standards, acting as the primary escalation and decision authority at the local level. </p><br><br>
<p>• Own and govern customer experience strategy for Express services, ensuring high satisfaction, loyalty, and retention.</p><br><br>
<p>• Lead initiatives to continuously improve the quality and effectiveness of customer interactions across all service channels.</p><br><br>
<p>• Oversee customer escalations, complaints resolution, claims validation, and compensation governance, acting as the escalation authority for high-risk cases.</p><br><br>
<br>
<br>Job Requirements - Experience and Education
<br>Leadership Behaviors
<br>Building Outstanding Teams<br>Setting a clear direction<br>Simplification<br>Collaborate & break silos<br>Execution & Accountability<br>Growth mindset<br>Innovation<br>Inclusion<br>External focus<br>Skills
<br>
</div>
Jordan - Amman
<p><h4>Job purpose</h4>
<p>Oversee and manage the day-to-day operations of the manufacturing facility. Coordinate and optimize production processes, ensuring efficiency, and meeting production targets while maintaining high-quality standards. Responsible for driving operational excellence, managing resources, and fostering a culture of continuous improvement.</p>
<h4>Key accountability areas</h4>
<p><strong>Production planning and scheduling:</strong><br>
Develop and implement production plans to meet customer demand.<br>
Create and manage production schedules, optimizing resource utilization.</p>
<p><strong>Resource management:</strong><br>
Allocate and manage human and equipment resources effectively.<br>
Ensure that staffing levels are aligned with production requirements.</p>
<p><strong>Quality control and assurance:</strong><br>
Implement and oversee quality control processes to ensure product quality.<br>
Collaborate with the quality management team to maintain high-quality standards.</p>
<p><strong>Process optimization:</strong><br>
Identify opportunities for process improvement and implement efficiency measures.<br>
Implement lean manufacturing principles and continuous improvement initiatives.</p>
<p><strong>Cost control and budget management:</strong><br>
Monitor and control manufacturing costs to meet budgetary constraints.<br>
Implement cost-saving measures without compromising quality or safety.</p>
<p><strong>Health and safety compliance:</strong><br>
Ensure compliance with health and safety regulations and standards.<br>
Implement and enforce safety protocols to create a secure working environment.</p>
<p><strong>Supply chain coordination:</strong><br>
Collaborate with supply chain teams to ensure timely availability of raw materials.<br>
Manage relationships with suppliers to optimize the supply chain.</p>
<p><strong>Team leadership and development:</strong><br>
Lead and manage manufacturing teams, providing guidance and support.<br>
Develop a culture of accountability, teamwork, and continuous learning.</p>
<p><strong>Production efficiency metrics:</strong><br>
Establish and monitor key performance indicators (KPIs) to measure production efficiency.<br>
Analyze data to identify areas for improvement and track progress.</p>
<p><strong>Cross-functional collaboration:</strong><br>
Collaborate with other departments such as engineering, maintenance, and quality assurance.<br>
Participate in cross-functional teams to address operational challenges.</p>
<h4>Role accountability</h4>
<p><strong>HR proficiency:</strong><br>
Ability to recruit, recognize, and cultivate high performers and expose them in order to create a robust second line of management.<br>
Ability to recognize low performers and guide them to improve or release them.<br>
Ability to treat subordinates equally without any discrimination.<br>
Assessment criteria of subordinates is performance that leads to planned results.<br>
Ensure availability of delegation of authority matrix to have sufficient delegations as per company policy.</p>
<p><strong>Responsibility:</strong><br>
Must take full responsibility for his operation as per the job description and the required deliverables from this position, taking into consideration the general company guidelines.<br>
Able to anticipate problems and make the necessary proactive steps to prevent them.<br>
Ability to take necessary and proper timely decisions.</p>
<p><strong>Delivery:</strong><br>
Deliver the required results in a timely manner with required quality and cost.</p>
<p><strong>Making a tangible difference:</strong><br>
Must make a tangible difference to his area of operation and exceed business expectations.</p>
<p><strong>Business planning and performance:</strong><br>
Able to transform the corporate goals into business plans.<br>
Able to plan, follow-up, and execute those plans, whether they are annual or development plans.<br>
Monitor the plan performance and initiate action to strengthen results and take the corrective action accordingly.<br>
Provide periodic work progress reports.<br>
Responsible for monitoring and controlling budgets and expenses to achieve optimum cost efficiency.</p>
<p><strong>Organizational development:</strong><br>
Develop the organizational structure according to the current requirements taking into consideration future and development plans.<br>
Ensure availability of job descriptions for all job roles and deployment.</p>
<p><strong>Business process improvements:</strong><br>
Develop, coordinate well-defined written systems, policies, procedures, and seek automation opportunities as much as possible.<br>
Should be conversant and able to navigate through IT solutions especially those relevant to his job and business.<br>
Promote the automated systems and use them fully, to spread its culture.</p>
<p><strong>Quality:</strong><br>
Quality is considered as alfanar’s prime competitive advantage; as such, managers are expected to act accordingly.</p>
<p><strong>Adaptation:</strong><br>
Adapt to new and alternative techniques, technologies, management structures, and business models.</p>
<p><strong>Health, safety and environment:</strong><br>
Ensure a safe, secure, and legal work environment as per the standard regulations.</p>
<h4>Academic qualification</h4>
<p>Bachelor degree in electrical engineering</p>
<h4>Work experience</h4>
<p>6 to 10 years</p>
<h4>Technical / functional competencies</h4>
<ul>
<li>Operations management</li>
<li>Operations planning</li>
<li>Operations research</li>
</ul></p><p></p>
Jordan - Amman
<p><h4>Job purpose</h4>
<p>Oversee and manage the day-to-day operations of the manufacturing facility. Coordinate and optimize production processes, ensuring efficiency, and meeting production targets while maintaining high-quality standards. Responsible for driving operational excellence, managing resources, and fostering a culture of continuous improvement.</p>
<h4>Key accountability areas</h4>
<p><strong>Production planning and scheduling:</strong><br>
Develop and implement production plans to meet customer demand.<br>
Create and manage production schedules, optimizing resource utilization.</p>
<p><strong>Resource management:</strong><br>
Allocate and manage human and equipment resources effectively.<br>
Ensure that staffing levels are aligned with production requirements.</p>
<p><strong>Quality control and assurance:</strong><br>
Implement and oversee quality control processes to ensure product quality.<br>
Collaborate with the quality management team to maintain high-quality standards.</p>
<p><strong>Process optimization:</strong><br>
Identify opportunities for process improvement and implement efficiency measures.<br>
Implement lean manufacturing principles and continuous improvement initiatives.</p>
<p><strong>Cost control and budget management:</strong><br>
Monitor and control manufacturing costs to meet budgetary constraints.<br>
Implement cost-saving measures without compromising quality or safety.</p>
<p><strong>Health and safety compliance:</strong><br>
Ensure compliance with health and safety regulations and standards.<br>
Implement and enforce safety protocols to create a secure working environment.</p>
<p><strong>Supply chain coordination:</strong><br>
Collaborate with supply chain teams to ensure timely availability of raw materials.<br>
Manage relationships with suppliers to optimize the supply chain.</p>
<p><strong>Team leadership and development:</strong><br>
Lead and manage manufacturing teams, providing guidance and support.<br>
Develop a culture of accountability, teamwork, and continuous learning.</p>
<p><strong>Production efficiency metrics:</strong><br>
Establish and monitor key performance indicators (KPIs) to measure production efficiency.<br>
Analyze data to identify areas for improvement and track progress.</p>
<p><strong>Cross-functional collaboration:</strong><br>
Collaborate with other departments such as engineering, maintenance, and quality assurance.<br>
Participate in cross-functional teams to address operational challenges.</p>
<h4>Role accountability</h4>
<p><strong>HR proficiency:</strong><br>
Ability to recruit, recognize, and cultivate high performers and expose them in order to create a robust second line of management.<br>
Ability to recognize low performers and guide them to improve or release them.<br>
Ability to treat subordinates equally without any discrimination.<br>
Assessment criteria of subordinates is performance that leads to planned results.<br>
Ensure availability of delegation of authority matrix to have sufficient delegations as per company policy.</p>
<p><strong>Responsibility:</strong><br>
Must take full responsibility for his operation as per the job description and the required deliverables from this position, taking into consideration the general company guidelines.<br>
Able to anticipate problems and make the necessary proactive steps to prevent them.<br>
Ability to take necessary and proper timely decisions.</p>
<p><strong>Delivery:</strong><br>
Deliver the required results in a timely manner with required quality and cost.</p>
<p><strong>Making a tangible difference:</strong><br>
Must make a tangible difference to his area of operation and exceed business expectations.</p>
<p><strong>Business planning and performance:</strong><br>
Able to transform the corporate goals into business plans.<br>
Able to plan, follow-up, and execute those plans, whether they are annual or development plans.<br>
Monitor the plan performance and initiate action to strengthen results and take the corrective action accordingly.<br>
Provide periodic work progress reports.<br>
Responsible for monitoring and controlling budgets and expenses to achieve optimum cost efficiency.</p>
<p><strong>Organizational development:</strong><br>
Develop the organizational structure according to the current requirements taking into consideration future and development plans.<br>
Ensure availability of job descriptions for all job roles and deployment.</p>
<p><strong>Business process improvements:</strong><br>
Develop, coordinate well-defined written systems, policies, procedures, and seek automation opportunities as much as possible.<br>
Should be conversant and able to navigate through IT solutions especially those relevant to his job and business.<br>
Promote the automated systems and use them fully, to spread its culture.</p>
<p><strong>Quality:</strong><br>
Quality is considered as alfanar’s prime competitive advantage; as such, managers are expected to act accordingly.</p>
<p><strong>Adaptation:</strong><br>
Adapt to new and alternative techniques, technologies, management structures, and business models.</p>
<p><strong>Health, safety and environment:</strong><br>
Ensure a safe, secure, and legal work environment as per the standard regulations.</p>
<h4>Academic qualification</h4>
<p>Bachelor degree in electrical engineering</p>
<h4>Work experience</h4>
<p>6 to 10 years</p>
<h4>Technical / functional competencies</h4>
<ul>
<li>Operations management</li>
<li>Operations planning</li>
<li>Operations research</li>
</ul></p><p></p>