Software Tester Jobs in Jordan

<p><h4>Description</h4> <p>Do you want to love what you do at work? Do you want to make a difference, an impact, and transform people's lives? Do you want to work with a team that believes in disrupting the normal, boring, and average?</p> <p>If yes, then this is the job you are looking for. Webook is Saudi’s #1 event ticketing and experience booking platform in terms of technology, features, agility, and revenue, serving some of the largest mega events in the Kingdom surpassing over 2 billion in sales.</p> <h4>Key responsibilities:</h4> <ul> <li>Analyze and mine business data to identify patterns and correlations among the various data points.</li> <li>Map and trace data within the enterprise data framework in order to solve a given business or system problem.</li> <li>Design and create marts to support the business intelligence tools and provide data to the end users in support of business decisions.</li> <li>Perform statistical analysis of the enterprise data. Extract existing data to manipulate, calculate, and format into useful presentations.</li> <li>Identify and explore opportunities to enhance enterprise analytical databases using knowledge gained from experience and from an understanding of emerging methodologies.</li> <li>Create and document logical data integration (ETL) strategies for data flows between source/target systems and the Enterprise Data Warehouse.</li> <li>Perform a variety of in-depth data analysis, data modeling, and data administration tasks on complicated datasets with potentially complex data integration scenarios with limited supervision.</li> <li>Establish, maintain, adhere to, and enforce Enterprise Data modeling and Data Integration standards.</li> <li>Support innovations by actively keeping technical and professional business knowledge current on emerging technology and data trends which may fit with enterprise needs. Must be able to research and accurately articulate benefits and goals of these technologies.</li> </ul> <h4>Requirements</h4> <p>Bachelor's degree in Computer Science, Management Information Systems, or a related field.</p> <p>Minimum of 4 years experience.</p> <p>Overall experience in information systems; background experience in ETL processes, application development, report development, and data warehouse projects.</p> <h4>Skills:</h4> <ul> <li>Proficient in English written and verbal communication skills.</li> <li>Demonstrates excellent judgment and decision-making skills.</li> <li>Demonstrated time management and priority setting skills.</li> <li>Excellent organizational skills.</li> <li>Possesses strong product knowledge.</li> <li>Possesses strong technical aptitude.</li> </ul></p><p></p>

<p><h4>Description</h4> <p>The Sales Development Representative (SDR) is responsible for driving pipeline growth by identifying, engaging, and qualifying new business opportunities across target enterprise, corporate, and government segments. This role focuses on outbound prospecting, early-stage relationship building, and generating high-quality opportunities that contribute directly to revenue growth.</p> <p>The SDR will work closely with Account Managers and Sales teams to ensure qualified prospects are effectively progressed through the sales cycle, supporting ZainTECH’s expansion across key ICT solution areas.</p> <h4>Responsibilities:</h4> <p><strong>Pipeline generation & prospecting</strong><br> Drive outbound prospecting activities to generate qualified leads and new business opportunities.<br> Identify and research target accounts across enterprise, corporate, and public sector markets.<br> Execute structured outreach through calls, emails, and digital engagement channels.<br> Secure meetings and discovery sessions with key decision-makers and influencers.</p> <p><strong>Lead qualification & opportunity development</strong><br> Assess prospects based on business needs, buying intent, decision-making structure, and strategic fit.<br> Gather insights into customer environments, challenges, and future initiatives.<br> Maintain consistent follow-up to nurture prospects until qualified opportunities are created.</p> <p><strong>Sales collaboration</strong><br> Partner closely with Account Managers to transition qualified leads into active opportunities.<br> Provide detailed handover notes, including customer context, requirements, and engagement history.<br> Support broader sales initiatives aligned with ZainTECH’s ICT portfolio.</p> <p><strong>CRM & reporting</strong><br> Maintain accurate records within Salesforce CRM, including prospect activity, pipeline updates, and engagement outcomes.<br> Support reporting requirements and ensure data integrity across sales processes.</p> <h4>Requirements</h4> <ul> <li>2–3 years of experience in sales development, lead generation, or outbound B2B ICT sales.</li> <li>Experience prospecting across enterprise or government customer environments is preferred.</li> <li>Demonstrated ability to achieve activity targets and contribute to revenue pipeline growth.</li> <li>Experience using CRM platforms such as Salesforce.</li> <li>Familiarity with sales engagement tools and structured outreach methodologies.</li> <li>Strong written and verbal communication skills in English and Arabic.</li> <li>Excellent relationship-building and stakeholder engagement capabilities.</li> <li>Highly organized with strong time management and prioritization skills.</li> <li>Self-motivated, results-driven, and comfortable working in a fast-paced environment.</li> <li>Entrepreneurial mindset with a strong desire to learn and grow within technology sales.</li> </ul></p><p></p>

<p><h4>Description</h4> <p>The Sales Development Representative (SDR) is responsible for driving pipeline growth by identifying, engaging, and qualifying new business opportunities across target enterprise, corporate, and government segments. This role focuses on outbound prospecting, early-stage relationship building, and generating high-quality opportunities that contribute directly to revenue growth.</p> <p>The SDR will work closely with Account Managers and Sales teams to ensure qualified prospects are effectively progressed through the sales cycle, supporting ZainTECH’s expansion across key ICT solution areas.</p> <h4>Responsibilities:</h4> <p><strong>Pipeline generation & prospecting</strong><br> Drive outbound prospecting activities to generate qualified leads and new business opportunities.<br> Identify and research target accounts across enterprise, corporate, and public sector markets.<br> Execute structured outreach through calls, emails, and digital engagement channels.<br> Secure meetings and discovery sessions with key decision-makers and influencers.</p> <p><strong>Lead qualification & opportunity development</strong><br> Assess prospects based on business needs, buying intent, decision-making structure, and strategic fit.<br> Gather insights into customer environments, challenges, and future initiatives.<br> Maintain consistent follow-up to nurture prospects until qualified opportunities are created.</p> <p><strong>Sales collaboration</strong><br> Partner closely with Account Managers to transition qualified leads into active opportunities.<br> Provide detailed handover notes, including customer context, requirements, and engagement history.<br> Support broader sales initiatives aligned with ZainTECH’s ICT portfolio.</p> <p><strong>CRM & reporting</strong><br> Maintain accurate records within Salesforce CRM, including prospect activity, pipeline updates, and engagement outcomes.<br> Support reporting requirements and ensure data integrity across sales processes.</p> <h4>Requirements</h4> <ul> <li>2–3 years of experience in sales development, lead generation, or outbound B2B ICT sales.</li> <li>Experience prospecting across enterprise or government customer environments is preferred.</li> <li>Demonstrated ability to achieve activity targets and contribute to revenue pipeline growth.</li> <li>Experience using CRM platforms such as Salesforce.</li> <li>Familiarity with sales engagement tools and structured outreach methodologies.</li> <li>Strong written and verbal communication skills in English and Arabic.</li> <li>Excellent relationship-building and stakeholder engagement capabilities.</li> <li>Highly organized with strong time management and prioritization skills.</li> <li>Self-motivated, results-driven, and comfortable working in a fast-paced environment.</li> <li>Entrepreneurial mindset with a strong desire to learn and grow within technology sales.</li> </ul></p><p></p>

<p><h4>About Deloitte</h4> <p>When you work for us, you commit to a career at one of the largest and most prestigious professional services firms in the world. We have received numerous awards over the last few years, including Best Employer in the Middle East, Best Consulting Firm, and the Middle East Training & Development Excellence Award.</p> <p><strong>Our purpose</strong><br> Deloitte makes an impact that matters. Every day we challenge ourselves to do what matters most—for clients, for our people, and for society. We serve clients distinctively, bringing innovative insights, solving complex challenges, and unlocking sustainable growth. We inspire our talented professionals to deliver outstanding value to clients, providing an exceptional career experience and an inclusive and collaborative culture. We contribute to society, building confidence and trust in the markets, upholding the integrity of organizations, and supporting our communities.</p> <p><strong>Our shared values guide the way we behave to make a positive, enduring impact:</strong></p> <ul> <li>Lead the way</li> <li>Serve with integrity</li> <li>Take care of each other</li> <li>Foster inclusion</li> <li>Collaborate for measurable impact</li> </ul> <p>During your tenure as a Translator in Audit & Assurance, you will demonstrate and develop your capabilities in the following areas:</p> <ul> <li>Translate written materials such as audit reports, financial statements, management letters, proposals, and presentations from English to Arabic and vice versa.</li> <li>Ensure the accuracy, clarity, and consistency of translations while maintaining the professional tone required for client deliverables.</li> </ul> <p><strong>Leadership capabilities:</strong></p> <ul> <li>Builds own understanding of our purpose and values and explores opportunities for impact.</li> <li>Demonstrates strong commitment to personal learning and development; acts as a brand ambassador to help attract top talent.</li> <li>Understands expectations and demonstrates personal accountability for keeping performance on track.</li> <li>Actively focuses on developing effective communication and relationship-building skills.</li> <li>Understands how their daily work contributes to the priorities of the team and the business.</li> </ul> <p><strong>Qualifications</strong></p> <ul> <li>Bachelor’s degree in English Language, Translation, Accounting, or a related field.</li> <li>Minimum 3-4 years of proven professional translation experience, preferably within audit, assurance, or financial services.</li> <li>Fluency in English and Arabic, with excellent writing and proofreading skills in both languages.</li> <li>Strong command of Microsoft Word, Excel, and PowerPoint.</li> <li>Proven ability to manage multiple deadlines and deliver high-quality work under pressure.</li> </ul></p><p></p>

<p><h4>About Deloitte</h4> <p>When you work for us, you commit to a career at one of the largest and most prestigious professional services firms in the world. We have received numerous awards over the last few years, including Best Employer in the Middle East, Best Consulting Firm, and the Middle East Training & Development Excellence Award.</p> <p><strong>Our purpose</strong><br> Deloitte makes an impact that matters. Every day we challenge ourselves to do what matters most—for clients, for our people, and for society. We serve clients distinctively, bringing innovative insights, solving complex challenges, and unlocking sustainable growth. We inspire our talented professionals to deliver outstanding value to clients, providing an exceptional career experience and an inclusive and collaborative culture. We contribute to society, building confidence and trust in the markets, upholding the integrity of organizations, and supporting our communities.</p> <p><strong>Our shared values guide the way we behave to make a positive, enduring impact:</strong></p> <ul> <li>Lead the way</li> <li>Serve with integrity</li> <li>Take care of each other</li> <li>Foster inclusion</li> <li>Collaborate for measurable impact</li> </ul> <p>During your tenure as a Translator in Audit & Assurance, you will demonstrate and develop your capabilities in the following areas:</p> <ul> <li>Translate written materials such as audit reports, financial statements, management letters, proposals, and presentations from English to Arabic and vice versa.</li> <li>Ensure the accuracy, clarity, and consistency of translations while maintaining the professional tone required for client deliverables.</li> </ul> <p><strong>Leadership capabilities:</strong></p> <ul> <li>Builds own understanding of our purpose and values and explores opportunities for impact.</li> <li>Demonstrates strong commitment to personal learning and development; acts as a brand ambassador to help attract top talent.</li> <li>Understands expectations and demonstrates personal accountability for keeping performance on track.</li> <li>Actively focuses on developing effective communication and relationship-building skills.</li> <li>Understands how their daily work contributes to the priorities of the team and the business.</li> </ul> <p><strong>Qualifications</strong></p> <ul> <li>Bachelor’s degree in English Language, Translation, Accounting, or a related field.</li> <li>Minimum 3-4 years of proven professional translation experience, preferably within audit, assurance, or financial services.</li> <li>Fluency in English and Arabic, with excellent writing and proofreading skills in both languages.</li> <li>Strong command of Microsoft Word, Excel, and PowerPoint.</li> <li>Proven ability to manage multiple deadlines and deliver high-quality work under pressure.</li> </ul></p><p></p>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>We are looking for a talented Sr. Specialist. Data Scientist to join us. At Hikma you ll be supported by a culture of progress and belonging where people are encouraged to develop, wellbeing is prioritised and our inclusive approach values contributions from all. We re seeking candidates who embody our values: Innovative, driven to keep learning; Caring, genuinely compassionate in their work; and Collaborative, eager to solve problems together.</p><p>If you want to be part of a team that cares about impact, this is the place for you.</p><h3>Key Responsibilities:</h3><ul><li>Develop and deploy machine learning models to enhance financial forecasting, anomaly detection, and predictive analytics.</li><li>Work with large datasets from SAP ECC, ERP systems, and external sources, integrating them into Azure Databricks for analytics.</li><li>Collaborate with finance, accounting, and business teams to understand challenges and develop data-driven solutions.</li><li>Design and optimize data pipelines to enable ML model training, validation, and deployment.</li><li>Utilize LLM, NLP, time-series analysis, and deep learning where applicable to extract insights from structured and unstructured data.</li><li>Develop interactive dashboards and visualizations to communicate insights to finance and business stakeholders.</li><li>Ensure data quality, governance, and compliance while handling sensitive financial data.</li><li>Utilize automation tools such as Selenium to streamline data collection and processing workflows</li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>We are looking for candidates whose experience and skills align closely with the qualifications outlined below:</p><p>Minimum: Bachelor s in Data Science, Computer Science, Statistics, Mathematics, or a related field.</p><p>Preferred: Master s degree in Data Science or a related field.</p><p>At least 4-7 years experience in data science and machine learning.</p><p>Experience in a Finance department is plus.</p><h3>Skills:</h3><p>Strong proficiency in Python (including Pandas, NumPy, Scikit-learn, TensorFlow/PyTorch).</p><p>Experience with Databricks and Azure Databricks for large scale data processing and ML model deployment.</p><p>Hands-on experience with SQL and working with relational databases.</p><p>Knowledge of big data processing frameworks such as PySpark.</p><p>Expertise in ETL/ELT processes and working with structured and unstructured datasets.</p><p>Experience with data visualization tools such as Power BI, Tableau.</p><p>Strong problem-solving, analytical, and critical-thinking skills.</p><p>Experience with LLMs and NLP-based solutions for data enrichment and smart automation.</p><p>Proficiency in English, both written and verbal, for effective communication with finance and business stakeholders.</p><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>During your tenure as a Manager/Assistant Manager Information Technology Digital Applications, you will demonstrate and develop your capabilities in the following areas:</p><p>Provide first-line support for D365 application (intake and ticket management in ServiceNow, including request logging, triage, and user communication)</p><p>Validation of user tickets, issues, requirements to ensure completeness, confirms severity, and resolve issues that can be handled at first level.</p><p>Escalate ServiceNow tickets to Deloitte India D365 support team via Azure DevOps when second-level investigation or engineering action is required</p><p>Continuous monitoring and governance of D365 tickets to ensure resolution as per priority and within SLAs</p><p>Capture recurring issues and business context to improve the overall application quality and user experience</p><p>Upskilling on existing resources</p><p>Periodic review of user access and license utilization</p><p>Review and approval of releases / code deployments via Azure DevOps</p><p>Support internal, external audit related requirements for D365 application</p><p>Responsible for engaging and interacting with the Deloitte Finance teams and extended organization with a focus on expediting issues resolution</p><p>Leadership Capabilities:</p><p>Builds own understanding of our purpose and values; explores opportunities for impact.</p><p>Demonstrates strong commitment to personal learning and development; acts as a brand ambassador to help attract top talent.</p><p>Understands expectations and demonstrates personal accountability for keeping performance on track.</p><p>Actively focuses on developing effective communication and relationship-building skills.</p><p>Understands how their daily work contributes to the priorities of the team and the business.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><h2>Qualifications:</h2><p>Bachelors / master s degree (B.E./ B.Tech./ MCA) or equivalent</p><p>8 Years of experience in Application development and support experience, including but not limited to</p><ul><li>Expertise with Microsoft Dynamics 365 (D365) application with following modules: Finance &amp; Operations Project Management Time &amp; Expense Management Payroll processing</li><li>Good knowledge of Azure DevOps code deployment, branching, pipelining, review and approval of deployment requests etc</li><li>Working experience of D365 reports, integrations &amp; APIs</li><li>Working experience of D365 user accesses and license requirements</li><li>Excellent analytical and troubleshooting skills to diagnose application issues</li><li>Working experience with Microsoft GP (Great Plains) will be an advantage</li><li>Awareness and capability of appropriate communications with multiple teams. Will utilize effective communications with patience and customer service skills in situations with impatient users'</li></ul><p></p></section>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>A unique, future-proof computer programming institute aims to train Jordan’s next generation of coders and problem solvers.</p><p>Inclusivity and accessibility are at the core of our institution. The premises is fully equipped with state-of-the-art computers and high-speed internet and is open 24 hours a day, seven days a week. </p><p>Centered around a gamified coding approach, where no teachers, no classrooms and no lectures. Instead, it uses a hands-on method of learning which consists of practical experience and peer collaboration. This peer-to-peer, project-based, methodology creates a supportive community of creative problem solvers with a spirit of collaboration and generates the finest digital developers.</p><p><br></p><p><b>Job Summary</b></p><p>The Senior Project Manager is responsible for planning, executing, and delivering complex projects on time, within budget, and according to defined quality standards. This role provides strategic leadership across cross-functional teams, manages stakeholders and project risks, and ensures successful achievement of business objectives.</p><p><br></p><p><b>Key Responsibilities</b></p><ul><li>Lead projects from initiation through planning, execution, monitoring, and closure.</li><li>Develop detailed project plans, timelines, budgets, milestones, and resource requirements.</li><li>Manage cross-functional teams and coordinate activities across multiple departments.</li><li>Establish project objectives, deliverables, KPIs, and success criteria.</li><li>Monitor project progress, costs, schedules, scope, and quality.</li><li>Identify, assess, and mitigate project risks and issues.</li><li>Manage project changes and ensure appropriate approval and documentation.</li><li>Communicate project status, challenges, and recommendations to senior leadership.</li><li>Build and maintain strong relationships with clients, vendors, and internal stakeholders.</li><li>Facilitate project meetings and ensure clear ownership of actions and deliverables.</li><li>Ensure projects comply with organizational policies, standards, and applicable regulations.</li><li>Lead post-project reviews and implement lessons learned and continuous improvements.</li><li>Mentor and support project managers and junior team members.</li></ul><p><br></p> </div><h2 class="h5">Skills</h2> <div data-jb-field="skills"><p><b>Required Qualifications</b></p><ul><li>Bachelor’s degree in project management, Business Administration, Engineering, IT, or a related field.</li><li>7+ years of project management experience, preferably managing complex or large-scale projects.</li><li>Proven experience managing budgets, schedules, resources, risks, and stakeholders.</li><li>Strong leadership, communication, negotiation, and problem-solving skills.</li><li>Excellent organizational and analytical abilities.</li><li>Proficiency with project management tools such as Microsoft Project, Jira, Asana, Monday.com, or similar platforms.</li><li>Strong knowledge of project management methodologies such as Agile, Scrum, or Waterfall.</li><li>PMP, PRINCE2, or equivalent certification is preferred.</li></ul><p><br></p><p><b>Key Competencies</b></p><ul><li>Strategic thinking</li><li>Leadership and team management</li><li>Stakeholder management</li><li>Risk and issue management</li><li>Financial and budget management</li><li>Decision-making</li><li>Communication and presentation</li><li>Conflict resolution</li><li>Change management</li><li>Results orientation</li></ul><p><br></p><p><b>Key Performance Indicators (KPIs)</b></p><ul><li>On-time project delivery</li><li>Budget adherence</li><li>Project quality and scope compliance</li><li>Stakeholder/client satisfaction</li><li>Risk and issue resolution</li><li>Team performance and resource utilization</li><li>Achievement of project business objectives</li></ul></div>

<p>Call for experts - Jordan Growth and Prosperity Programme</p><p>Seeking experienced specialists for a flagship programme supporting economic resilience and Growth in Jordan</p><p>Project duration: 5 years</p><p>Location: Jordan (with relevance to wider MENA economic and private sector development contexts)</p><p>The Programme</p><p>Tetra Tech is seeking expressions of interest for experts for the upcoming FCDO-funded Jordan Growth and Prosperity (JGAP) programme. JGAP is a new economic and private sector development programme which aims to strengthen economic resilience and enable job-rich growth in Jordan at two different levels:</p><p>Macro-level: Supporting the Government of Jordan (GoJ) to maintain macroeconomic stability, by improving debt management and reducing fiscal pressures.</p><p>Micro-level: Implementing Market Systems Development (MSD) interventions in selected sectors to foster productive, inclusive, private-sector-led growth. There will be a particular focus on enhancing trade and exports.</p><p>JGAP aims to generate employment, absorb labour at scale and drive structural transformation in Jordan s economy.</p><p>Upcoming opportunities</p><p>We are seeking to build a diverse roster of experts to support the antcipated JGAP programme. We are looking for both Jordanian and international experts with strong Jordan and wider MENA experience. We look forward to hearing from experts in one or more of the following disciplines:</p><ul><li>Market Systems Development</li><li>Private Sector Development</li><li>Value chain development</li><li>SME growth and innovation</li><li>Labour Markets and employment</li><li>Trade, exports and market access</li><li>Sector Specialists with expertise in sectors aligned with Jordan's Modernisation Vision</li><li>Macroeconomic policy and reform</li><li>Public financial management</li></ul><p>In addition, we are looking for expertise in cross-cutting themes and issues related to private sector development and economic growth, including:</p><ul><li>Gender and social inclusion</li><li>Monitoring, evaluation and learning</li><li>Political economy analysis</li><li>Operations and programme management</li></ul><p>In your application, please clearly state the types of roles you are interested in (for example, team leadership; M&amp;E, technical expert etc) and whether you are interested in short and/or long-term opportunities. You can note this at the top of your CV.</p><p>How to Apply</p><p>Please click on the 'apply now' button to start your application. Please note applications are reviewed on a rolling basis.</p><p>Applications close: 28th August 2026</p><p><strong>Desired Candidate Profile</strong></p><p>About you</p><ul><li>Relevant professional experience in the states field/ sector</li><li>Strong networks and experience of working in Jordan and/or regionally</li><li>Excellent written and spoken communication skills. Fluency in Arabic is an advantage, although candidates with outstanding international expertise and experience in comparable contexts will also be considered.</li><li>Experience with FCDO projects is an advantage</li></ul>

<p><h4>Description</h4> <p>The Business Development Representative (SMB account growth focus) is responsible for driving revenue growth across ZainTECH’s SMB customer portfolio through account expansion, upselling, cross-selling, and new business development activities. The role combines SMB account management with proactive sales development, focusing on high-volume, short-cycle opportunities within the ICT and digital solutions space.</p> <p>Working closely with account managers and sales teams, the Business Development Representative plays a key role in accelerating pipeline generation, increasing customer engagement, and expanding existing customer relationships while identifying new SMB business opportunities across assigned markets.</p> <h4>Responsibilities:</h4> <strong>SMB Account Management & Growth</strong><br> <li>Own and manage a portfolio of SMB accounts, focusing on account growth, customer retention, upsell and cross-sell opportunities</li> <li>Build and maintain strong relationships with customer stakeholders to understand evolving business and technology requirements</li> <li>Conduct regular account reviews to identify expansion opportunities and position relevant ICT and digital solutions</li> <li>Drive revenue growth through the successful execution of upsell and cross-sell initiatives across assigned accounts</li> <br> <strong>Sales Development & New Business Generation</strong><br> <li>Identify and pursue new business opportunities within the SMB segment through outbound prospecting and lead generation activities</li> <li>Qualify opportunities by identifying customer requirements, decision-makers, budgets, timelines</li> <li>Maintain a healthy pipeline of short-cycle opportunities, ensuring consistent progression and deal closure</li> <li>Support pipeline acceleration and revenue generation initiatives across the SMB portfolio</li> <br> <strong>Pipeline & Sales Management</strong><br> <li>Manage multiple opportunities simultaneously within a high-volume sales environment</li> <li>Maintain accurate CRM records including pipeline updates, account activities, opportunity tracking, forecasting data</li> <li>Ensure strong pipeline hygiene and reporting accuracy within Salesforce or similar CRM platforms</li> <li>Consistently meet or exceed defined sales and activity KPIs</li> <br> <strong>Collaboration & Stakeholder Alignment</strong><br> <li>Collaborate closely with account managers and sales teams to align on account strategies, customer engagement plans, revenue growth opportunities</li> <li>Support broader sales initiatives and campaigns targeting SMB customers</li> <li>Coordinate with internal stakeholders to ensure smooth customer engagement and commercial alignment</li> <h4>Requirements</h4> <li>2–4 years of experience in B2B sales, SMB account management, inside sales, business development roles</li> <li>Experience within ICT, technology services, or digital solutions environments is preferred</li> <li>Proven track record in upselling, cross-selling, closing small to mid-sized deals</li> <li>Experience managing multiple accounts and short-cycle sales opportunities</li> <li>Familiarity with Salesforce or similar CRM platforms, sales engagement and prospecting tools</li> <li>Bachelor’s degree in business administration, marketing, sales, information technology, or a related field</li></p><p></p>

<p><h4>Description</h4> <p>The SOC team leader is responsible for leading and managing ZainTECH’s Security Operations Center (SOC) team, ensuring effective delivery of security monitoring, threat detection, incident response coordination, and operational security services. The role provides technical leadership and operational oversight across SOC functions while ensuring compliance with service level agreements, customer requirements, and NCSC licensing obligations.</p> <h4>Responsibilities:</h4> <p><strong>SOC operations management</strong><br> Lead daily SOC operations across all monitoring and response activities.<br> Ensure continuous 24x7 monitoring coverage and effective shift management.<br> Oversee incident handling, escalation, and investigation activities.<br> Ensure adherence to customer SLAs and operational procedures.<br> Monitor SOC performance and service quality metrics.</p> <p><strong>Incident management & escalation</strong><br> Act as the primary escalation point for high-severity security incidents.<br> Coordinate incident response activities across technical teams and stakeholders.<br> Support containment, investigation, eradication, and recovery efforts.<br> Review incident reports and ensure quality of investigation outputs.<br> Participate in major incident and crisis management activities.</p> <p><strong>Team leadership & development</strong><br> Lead, mentor, and develop SOC analysts across all levels.<br> Conduct performance reviews, coaching sessions, and knowledge transfer initiatives.<br> Support recruitment, onboarding, and training activities.</p> <p><strong>Threat detection & operational improvement</strong><br> Drive continuous improvement of monitoring and detection capabilities.<br> Review and approve use cases, correlation rules, dashboards, and operational procedures.<br> Identify gaps in detection coverage and operational effectiveness.<br> Support SOC maturity and service enhancement initiatives.</p> <p><strong>Governance, reporting & stakeholder management</strong><br> Prepare operational reports and service reviews.<br> Participate in customer meetings and security governance discussions.<br> Ensure compliance with internal security policies, regulatory obligations, and NCSC licensing requirements.<br> Maintain operational documentation, procedures, and playbooks.</p> <h4>Our culture & code of conduct:</h4> <p>At ZainTECH, we take pride in a culture built on collaboration, innovation, and uncompromising integrity. We are looking for individuals who share these values and are committed to customer-centricity and ethical excellence. All employees are expected to uphold our code of conduct, which serves as a guiding framework for responsible behavior across everything we do — from how we work with each other to how we engage with clients and partners globally.</p> <h4>Requirements</h4> <p>Bachelor’s degree in cybersecurity, information security, computer science, information technology, engineering, or a related field.<br> Minimum 5 years of cybersecurity experience and minimum 3 years of SOC operations experience.<br> Previous experience leading security operations teams.<br> Strong experience with SIEM platforms, threat detection, incident response, and security operations management.<br> Experience within MSSP environments is highly preferred.</p></p><p></p>

<p><h4>Description</h4> <p>The SOC team leader is responsible for leading and managing ZainTECH’s Security Operations Center (SOC) team, ensuring effective delivery of security monitoring, threat detection, incident response coordination, and operational security services. The role provides technical leadership and operational oversight across SOC functions while ensuring compliance with service level agreements, customer requirements, and NCSC licensing obligations.</p> <h4>Responsibilities:</h4> <p><strong>SOC operations management</strong><br> Lead daily SOC operations across all monitoring and response activities.<br> Ensure continuous 24x7 monitoring coverage and effective shift management.<br> Oversee incident handling, escalation, and investigation activities.<br> Ensure adherence to customer SLAs and operational procedures.<br> Monitor SOC performance and service quality metrics.</p> <p><strong>Incident management & escalation</strong><br> Act as the primary escalation point for high-severity security incidents.<br> Coordinate incident response activities across technical teams and stakeholders.<br> Support containment, investigation, eradication, and recovery efforts.<br> Review incident reports and ensure quality of investigation outputs.<br> Participate in major incident and crisis management activities.</p> <p><strong>Team leadership & development</strong><br> Lead, mentor, and develop SOC analysts across all levels.<br> Conduct performance reviews, coaching sessions, and knowledge transfer initiatives.<br> Support recruitment, onboarding, and training activities.</p> <p><strong>Threat detection & operational improvement</strong><br> Drive continuous improvement of monitoring and detection capabilities.<br> Review and approve use cases, correlation rules, dashboards, and operational procedures.<br> Identify gaps in detection coverage and operational effectiveness.<br> Support SOC maturity and service enhancement initiatives.</p> <p><strong>Governance, reporting & stakeholder management</strong><br> Prepare operational reports and service reviews.<br> Participate in customer meetings and security governance discussions.<br> Ensure compliance with internal security policies, regulatory obligations, and NCSC licensing requirements.<br> Maintain operational documentation, procedures, and playbooks.</p> <h4>Our culture & code of conduct:</h4> <p>At ZainTECH, we take pride in a culture built on collaboration, innovation, and uncompromising integrity. We are looking for individuals who share these values and are committed to customer-centricity and ethical excellence. All employees are expected to uphold our code of conduct, which serves as a guiding framework for responsible behavior across everything we do — from how we work with each other to how we engage with clients and partners globally.</p> <h4>Requirements</h4> <p>Bachelor’s degree in cybersecurity, information security, computer science, information technology, engineering, or a related field.<br> Minimum 5 years of cybersecurity experience and minimum 3 years of SOC operations experience.<br> Previous experience leading security operations teams.<br> Strong experience with SIEM platforms, threat detection, incident response, and security operations management.<br> Experience within MSSP environments is highly preferred.</p></p><p></p>

<p><h4>Description</h4> <p>The digital forensics team leader is responsible for leading digital forensic investigations, managing forensic analysts, and overseeing the delivery of forensic services across customer and enterprise environments. The role provides technical leadership for complex investigations involving cyber incidents, fraud, insider threats, regulatory inquiries, and legal matters while ensuring evidence integrity and compliance with applicable standards.</p> <p>The role ensures forensic services are delivered in accordance with NCSC licensing requirements, industry best practices, and legal evidentiary standards.</p> <h4>Responsibilities</h4> <p><strong>Forensic investigation leadership</strong></p> <ul> <li>Lead complex digital forensic investigations involving cybersecurity incidents, data breaches, insider threats, fraud investigations, intellectual property theft, and regulatory investigations</li> <li>Direct evidence acquisition and analysis activities</li> <li>Review and validate forensic findings and conclusions</li> <li>Ensure investigations follow approved forensic methodologies and standards</li> </ul> <p><strong>Technical oversight & quality assurance</strong></p> <ul> <li>Provide technical leadership and guidance to digital forensics analysts</li> <li>Review forensic reports and evidence documentation</li> <li>Ensure forensic procedures maintain evidentiary integrity and legal defensibility</li> <li>Approve investigation methodologies and evidence collection approaches</li> <li>Support expert witness and legal support activities where required</li> </ul> <p><strong>Incident response & security investigation support</strong></p> <ul> <li>Support major incident investigations and breach response activities</li> <li>Coordinate forensic activities during ransomware incidents, data compromise events, and advanced threat investigations</li> <li>Assist with attribution analysis and attack reconstruction activities</li> </ul> <p><strong>Program development & continuous improvement</strong></p> <ul> <li>Develop and maintain forensic procedures, evidence handling standards, investigation methodologies, and quality assurance frameworks</li> <li>Evaluate emerging forensic technologies and techniques</li> <li>Drive service maturity and operational excellence initiatives</li> </ul> <h4>Our culture & code of conduct</h4> <p>At ZainTECH, we take pride in a culture built on collaboration, innovation, and uncompromising integrity. We are looking for individuals who share these values and are committed to customer-centricity and ethical excellence. All employees are expected to uphold our code of conduct, which serves as a guiding framework for responsible behavior across everything we do — from how we work with each other to how we engage with clients and partners globally.</p> <h4>Requirements</h4> <ul> <li>Bachelor's degree (minimum) in information technology or a related field</li> <li>Minimum 3 years experience in cybersecurity, including at least 5 completed digital forensic investigations</li> <li>At least one valid NCSC-approved forensics certification like GCFE, GCFA, CHFI, or another certification in the same field approved by the NCSC</li> <li>Disk, memory, mobile, and network forensics; evidence handling; forensic tooling (e.g. EnCase, FTK, Autopsy, X-Ways)</li> <li>Proven ability to lead forensic engagements and produce defensible reports</li> <li>Experience supporting legal proceedings or regulatory investigations is preferable</li> </ul></p><p></p>

<p><h4>Description</h4> <p>The digital forensics team leader is responsible for leading digital forensic investigations, managing forensic analysts, and overseeing the delivery of forensic services across customer and enterprise environments. The role provides technical leadership for complex investigations involving cyber incidents, fraud, insider threats, regulatory inquiries, and legal matters while ensuring evidence integrity and compliance with applicable standards.</p> <p>The role ensures forensic services are delivered in accordance with NCSC licensing requirements, industry best practices, and legal evidentiary standards.</p> <h4>Responsibilities</h4> <p><strong>Forensic investigation leadership</strong></p> <ul> <li>Lead complex digital forensic investigations involving cybersecurity incidents, data breaches, insider threats, fraud investigations, intellectual property theft, and regulatory investigations</li> <li>Direct evidence acquisition and analysis activities</li> <li>Review and validate forensic findings and conclusions</li> <li>Ensure investigations follow approved forensic methodologies and standards</li> </ul> <p><strong>Technical oversight & quality assurance</strong></p> <ul> <li>Provide technical leadership and guidance to digital forensics analysts</li> <li>Review forensic reports and evidence documentation</li> <li>Ensure forensic procedures maintain evidentiary integrity and legal defensibility</li> <li>Approve investigation methodologies and evidence collection approaches</li> <li>Support expert witness and legal support activities where required</li> </ul> <p><strong>Incident response & security investigation support</strong></p> <ul> <li>Support major incident investigations and breach response activities</li> <li>Coordinate forensic activities during ransomware incidents, data compromise events, and advanced threat investigations</li> <li>Assist with attribution analysis and attack reconstruction activities</li> </ul> <p><strong>Program development & continuous improvement</strong></p> <ul> <li>Develop and maintain forensic procedures, evidence handling standards, investigation methodologies, and quality assurance frameworks</li> <li>Evaluate emerging forensic technologies and techniques</li> <li>Drive service maturity and operational excellence initiatives</li> </ul> <h4>Our culture & code of conduct</h4> <p>At ZainTECH, we take pride in a culture built on collaboration, innovation, and uncompromising integrity. We are looking for individuals who share these values and are committed to customer-centricity and ethical excellence. All employees are expected to uphold our code of conduct, which serves as a guiding framework for responsible behavior across everything we do — from how we work with each other to how we engage with clients and partners globally.</p> <h4>Requirements</h4> <ul> <li>Bachelor's degree (minimum) in information technology or a related field</li> <li>Minimum 3 years experience in cybersecurity, including at least 5 completed digital forensic investigations</li> <li>At least one valid NCSC-approved forensics certification like GCFE, GCFA, CHFI, or another certification in the same field approved by the NCSC</li> <li>Disk, memory, mobile, and network forensics; evidence handling; forensic tooling (e.g. EnCase, FTK, Autopsy, X-Ways)</li> <li>Proven ability to lead forensic engagements and produce defensible reports</li> <li>Experience supporting legal proceedings or regulatory investigations is preferable</li> </ul></p><p></p>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>The Role : This full-time role reports directly to the EMEA Accounting Manager. This is very much a hands on role supporting the EMEA and US business with responsibilities including: GL Accounting, Monthly closing and Trial balance accounts analysis experience Project related invoicing and analysis Collections management Reconciliation with the bank statements Accounts payable and Account Receivable accounting Liaising with managerial staff and other colleagues Multicurrency accounting Intercompany accounting and reporting NOTE: The above is intended as a general non-exhaustive description of an Acuative position as of the date written. It does not prescribe or restrict the duties and responsibilities that may be assigned or reassigned to this position at any time.</p><p>Education and Skills required : BA in Finance/ Accounting Minimum 3 5 years relevant excessive experience in accounting Experience of working in a multinational company advantageous Experience of multi-currency accounting and reporting on international businesses is a must Should be able to work and manage to agreed deadlines Good Microsoft Excel skills, and experience of Microsoft Word Experience in using Microsoft D365 desirable for this role but not essential Willing to learn new tasks relevant to the role as instructed by accounting manager Supervise accounting tasks to be processed efficiently and accurately Ability to improve your accounting team to improve their skills and knowledge Working with the accounting manager to enhance and improve efficient productivity Honesty and discretion, reliable with a strong team spirit Team-working skills as you will be working with teams in USA, KSA and UK Good English and Arabic language skills needed</p><p>This is a great opportunity to join a company that is seeking to grow rapidly across the EMEA region.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>BA in Finance/ Accounting</li><li>Minimum 3 5 years relevant excessive experience in accounting</li><li>Experience of working in a multinational company advantageous</li><li>Experience of multi-currency accounting and reporting on international businesses is a must</li><li>Should be able to work and manage to agreed deadlines</li><li>Good Microsoft Excel skills, and experience of Microsoft Word</li><li>Experience in using Microsoft D365 desirable for this role but not essential</li><li>Willing to learn new tasks relevant to the role as instructed by accounting manager</li><li>Supervise accounting tasks to be processed efficiently and accurately</li><li>Ability to improve your accounting team to improve their skills and knowledge</li><li>Working with the accounting manager to enhance and improve efficient productivity</li><li>Honesty and discretion, reliable with a strong team spirit</li><li>Team-working skills as you will be working with teams in USA, KSA and UK</li><li>Good English and Arabic language skills needed</li></ul><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>We are looking for an experienced IT Governance Security &amp; Resilience to join our team and play a key role in strengthening the Bank's IT governance, cybersecurity, and operational resilience capabilities. In this role, you will serve as the primary IT liaison for security and resilience matters, working closely with the Cybersecurity Department to ensure that IT operations, systems, projects, and processes comply with security standards, regulatory requirements, and industry best practices. Key Responsibilities Collaborate with the Cybersecurity Department to implement security policies, standards, and controls across IT systems and infrastructure. Ensure IT operations, projects, and technology changes comply with governance frameworks such as ISO 27001 , NIST Cybersecurity Framework (NIST CSF) , COBIT , and applicable banking regulations. Translate cybersecurity requirements into effective IT governance processes, procedures, and operational guidelines. Coordinate security and risk assessments for all IT projects, system changes, and technology deployments as part of the Bank's governance and change management processes. Govern the IT risk management process by identifying, assessing, monitoring, reporting, and mitigating IT risks in alignment with Enterprise Risk Management (ERM) practices. Monitor the Bank's IT risk posture and ensure timely remediation of security vulnerabilities, compliance issues, audit findings, and control gaps. Lead the governance of IT Business Continuity and Disaster Recovery (BC/DR), ensuring critical IT services have documented, tested, and continuously improved recovery capabilities. Coordinate IT audits, regulatory inspections, and compliance reviews while maintaining governance documentation, policies, standards, and procedures. Prepare regular reports and dashboards on IT security posture, risk exposure, compliance status, resilience readiness, and governance metrics for senior management and governance committees. Support IT incident response activities in coordination with the Cybersecurity Department, including incident escalation, communication, post-incident reviews, and tracking corrective and preventive actions. Promote a strong culture of security awareness, governance, compliance, and operational resilience across IT teams.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Bachelor's degree in Information Technology, Computer Science, Information Security, or a related field. Proven experience in IT Governance, Information Security, IT Risk Management, IT Audit, or Operational Resilience , preferably within the banking or financial services sector. Strong knowledge of ISO 27001 , NIST CSF , COBIT , IT risk management, business continuity, disaster recovery, and regulatory compliance. Excellent analytical, communication, stakeholder management, and reporting skills. Professional certifications such as CISA, CRISC, CGEIT, CISSP, or ISO 27001 Lead Implementer/Auditor are considered an advantage.</p><p></p></section>

<p><h4>Description</h4> <p>The Business Development Representative (SMB account growth focus) is responsible for driving revenue growth across ZainTECH’s SMB customer portfolio through account expansion, upselling, cross-selling, and new business development activities. The role combines SMB account management with proactive sales development, focusing on high-volume, short-cycle opportunities within the ICT and digital solutions space.</p> <p>Working closely with account managers and sales teams, the Business Development Representative plays a key role in accelerating pipeline generation, increasing customer engagement, and expanding existing customer relationships while identifying new SMB business opportunities across assigned markets.</p> <h4>Responsibilities:</h4> <strong>SMB Account Management & Growth</strong><br> <li>Own and manage a portfolio of SMB accounts, focusing on account growth, customer retention, upsell and cross-sell opportunities</li> <li>Build and maintain strong relationships with customer stakeholders to understand evolving business and technology requirements</li> <li>Conduct regular account reviews to identify expansion opportunities and position relevant ICT and digital solutions</li> <li>Drive revenue growth through the successful execution of upsell and cross-sell initiatives across assigned accounts</li> <br> <strong>Sales Development & New Business Generation</strong><br> <li>Identify and pursue new business opportunities within the SMB segment through outbound prospecting and lead generation activities</li> <li>Qualify opportunities by identifying customer requirements, decision-makers, budgets, timelines</li> <li>Maintain a healthy pipeline of short-cycle opportunities, ensuring consistent progression and deal closure</li> <li>Support pipeline acceleration and revenue generation initiatives across the SMB portfolio</li> <br> <strong>Pipeline & Sales Management</strong><br> <li>Manage multiple opportunities simultaneously within a high-volume sales environment</li> <li>Maintain accurate CRM records including pipeline updates, account activities, opportunity tracking, forecasting data</li> <li>Ensure strong pipeline hygiene and reporting accuracy within Salesforce or similar CRM platforms</li> <li>Consistently meet or exceed defined sales and activity KPIs</li> <br> <strong>Collaboration & Stakeholder Alignment</strong><br> <li>Collaborate closely with account managers and sales teams to align on account strategies, customer engagement plans, revenue growth opportunities</li> <li>Support broader sales initiatives and campaigns targeting SMB customers</li> <li>Coordinate with internal stakeholders to ensure smooth customer engagement and commercial alignment</li> <h4>Requirements</h4> <li>2–4 years of experience in B2B sales, SMB account management, inside sales, business development roles</li> <li>Experience within ICT, technology services, or digital solutions environments is preferred</li> <li>Proven track record in upselling, cross-selling, closing small to mid-sized deals</li> <li>Experience managing multiple accounts and short-cycle sales opportunities</li> <li>Familiarity with Salesforce or similar CRM platforms, sales engagement and prospecting tools</li> <li>Bachelor’s degree in business administration, marketing, sales, information technology, or a related field</li></p><p></p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>A high-growth startup company is looking for an agile, fast-learning Backend Engineer with 1–2 years of experience who thrives in a fast-paced, ever-changing environment and is eager to build reliable backend services while growing within the team.<br> You'll work closely with senior engineers, product managers, and frontend teams to develop APIs, support and maintain existing applications and internal tools, adapt quickly to shifting priorities, and contribute to scalable backend solutions that power our products.<br> Responsibilities : Design, develop, and maintain backend services and APIs under guidance from senior engineers, adapting quickly as requirements evolve.<br> Support, maintain, and improve existing applications and internal tools — fixing bugs, addressing tech debt, and keeping things running smoothly as the product evolves.<br> Build and maintain internal tools that help other teams (ops, support, product) work more efficiently.<br> Implement business logic and integrations that support product features, often under tight timelines.<br> Write clean, maintainable, and well-tested code following established backend standards.<br> Collaborate with frontend engineers, product managers, and designers — adjusting quickly to new information and shifting priorities.<br> Assist in optimizing system performance, reliability, and security across both new and existing systems.<br> Participate actively in sprint planning, stand-ups, and code reviews, bringing energy and flexibility to the team's iterative process.<br> Contribute to CI/CD pipelines, deployments, and basic monitoring activities.<br> Troubleshoot and resolve backend issues quickly and calmly, in both development and production environments — including legacy code you didn't originally write.<br> Respond to ad hoc requests for fixes, enhancements, or support on existing systems as business needs arise.<br> Guiding Principles &amp; Values: Data-Driven, Tech First Committed to Exceptional Experience Holistic Ownership Challenging the Status Quo Together for Growth No Finish Line Bachelor's degree in Computer Science, Engineering, or a related field (or equivalent practical experience).<br> 1–2 years of experience in backend development, ideally in a startup or fast-iteration environment.<br> Good proficiency in Node.<br>js / JavaScript for backend services.<br> Experience building and consuming APIs (REST).<br> Comfortable working within and maintaining existing codebases, not just building from scratch.<br> Basic understanding of databases (SQL and/or NoSQL) and data modeling concepts.<br> Familiarity with cloud platforms (AWS, GCP, or Azure) is a plus.<br> Basic experience with Git and modern development workflows.<br> Strong working knowledge of Agile/Scrum methodologies, with genuine comfort handling changing requirements and rapid iteration.<br> Strong problem-solving mindset, adaptability, and willingness to learn quickly.<br> Good communication skills and ability to work in a collaborative, fast-moving team environment.<br></span> </div>

<p><h4>Description</h4> <p>The SOC Analyst - Tier 2 is responsible for advanced security monitoring, incident investigation, threat analysis, and detection engineering activities within ZainTECH’s Security Operations Center (SOC). The role serves as the primary escalation point for security incidents identified by L1 analysts and plays a critical role in validating threats, conducting investigations, and supporting incident response activities across enterprise, government, and critical infrastructure environments.</p> <h4>Responsibilities:</h4> <p><strong>Security monitoring & incident investigation</strong></p> <ul> <li>Investigate and analyze security incidents escalated by SOC L1 analysts.</li> <li>Validate security events and determine scope, impact, severity, and business risk.</li> <li>Perform advanced correlation and analysis of logs, alerts, network activity, endpoint telemetry, and threat intelligence.</li> <li>Conduct root cause analysis of security incidents and identify indicators of compromise (IOCs).</li> <li>Support incident containment, eradication, and recovery activities.</li> <li>Escalate incidents requiring specialized investigation or incident response support.</li> </ul> <p><strong>Threat detection & threat hunting</strong></p> <ul> <li>Perform proactive threat hunting activities to identify malicious activity that may bypass automated controls.</li> <li>Utilize threat intelligence sources to identify emerging threats and attacker tactics.</li> <li>Analyze attack patterns, indicators, and behaviors associated with malware, ransomware, insider threats, and advanced persistent threats (APTs).</li> <li>Identify opportunities to improve detection coverage across monitored environments.</li> </ul> <p><strong>SIEM & detection engineering</strong></p> <ul> <li>Develop, tune, and optimize SIEM use cases and correlation rules.</li> <li>Support creation and maintenance of detection logic, dashboards, reports, alerts, and monitoring workflows.</li> <li>Reduce false positives through tuning and rule optimization.</li> <li>Support onboarding and integration of new log sources.</li> </ul> <p><strong>Incident management & reporting</strong></p> <ul> <li>Maintain detailed incident records and investigation documentation.</li> <li>Prepare technical analysis and incident reports.</li> <li>Support operational metrics, reporting, and service reviews.</li> <li>Ensure incident handling activities comply with established procedures and SLAs.</li> </ul> <p><strong>Technical leadership & knowledge transfer</strong></p> <ul> <li>Provide guidance and mentoring to L1 SOC Analysts.</li> <li>Support analyst development through coaching and technical knowledge sharing.</li> <li>Participate in continuous improvement initiatives and SOC maturity programs.</li> <li>Contribute to process, playbook, and procedure development.</li> </ul> <h4>Our culture & code of conduct:</h4> <p>At ZainTECH, we take pride in a culture built on collaboration, innovation, and uncompromising integrity. We are looking for individuals who share these values and are committed to customer-centricity and ethical excellence. All employees are expected to uphold our Code of Conduct, which serves as a guiding framework for responsible behavior across everything we do — from how we work with each other to how we engage with clients and partners globally.</p> <h4>Requirements</h4> <ul> <li>Bachelor's degree or intermediate diploma (minimum) from a recognised institution.</li> <li>Minimum 2 years experience in managed cybersecurity / SOC operations at an investigative level.</li> <li>At least one valid NCSC-approved SOC certification like CSA, GSOC, GIAC, GCIA, CTIA, or another equivalent certification in the same field that is approved by the NCSC.</li> <li>Strong SIEM investigation, detection-rule development, log and network analysis, and use-case tuning.</li> </ul></p><p></p>

<p><h4>Description</h4> <p>The SOC Analyst - Tier 2 is responsible for advanced security monitoring, incident investigation, threat analysis, and detection engineering activities within ZainTECH’s Security Operations Center (SOC). The role serves as the primary escalation point for security incidents identified by L1 analysts and plays a critical role in validating threats, conducting investigations, and supporting incident response activities across enterprise, government, and critical infrastructure environments.</p> <h4>Responsibilities:</h4> <p><strong>Security monitoring & incident investigation</strong></p> <ul> <li>Investigate and analyze security incidents escalated by SOC L1 analysts.</li> <li>Validate security events and determine scope, impact, severity, and business risk.</li> <li>Perform advanced correlation and analysis of logs, alerts, network activity, endpoint telemetry, and threat intelligence.</li> <li>Conduct root cause analysis of security incidents and identify indicators of compromise (IOCs).</li> <li>Support incident containment, eradication, and recovery activities.</li> <li>Escalate incidents requiring specialized investigation or incident response support.</li> </ul> <p><strong>Threat detection & threat hunting</strong></p> <ul> <li>Perform proactive threat hunting activities to identify malicious activity that may bypass automated controls.</li> <li>Utilize threat intelligence sources to identify emerging threats and attacker tactics.</li> <li>Analyze attack patterns, indicators, and behaviors associated with malware, ransomware, insider threats, and advanced persistent threats (APTs).</li> <li>Identify opportunities to improve detection coverage across monitored environments.</li> </ul> <p><strong>SIEM & detection engineering</strong></p> <ul> <li>Develop, tune, and optimize SIEM use cases and correlation rules.</li> <li>Support creation and maintenance of detection logic, dashboards, reports, alerts, and monitoring workflows.</li> <li>Reduce false positives through tuning and rule optimization.</li> <li>Support onboarding and integration of new log sources.</li> </ul> <p><strong>Incident management & reporting</strong></p> <ul> <li>Maintain detailed incident records and investigation documentation.</li> <li>Prepare technical analysis and incident reports.</li> <li>Support operational metrics, reporting, and service reviews.</li> <li>Ensure incident handling activities comply with established procedures and SLAs.</li> </ul> <p><strong>Technical leadership & knowledge transfer</strong></p> <ul> <li>Provide guidance and mentoring to L1 SOC Analysts.</li> <li>Support analyst development through coaching and technical knowledge sharing.</li> <li>Participate in continuous improvement initiatives and SOC maturity programs.</li> <li>Contribute to process, playbook, and procedure development.</li> </ul> <h4>Our culture & code of conduct:</h4> <p>At ZainTECH, we take pride in a culture built on collaboration, innovation, and uncompromising integrity. We are looking for individuals who share these values and are committed to customer-centricity and ethical excellence. All employees are expected to uphold our Code of Conduct, which serves as a guiding framework for responsible behavior across everything we do — from how we work with each other to how we engage with clients and partners globally.</p> <h4>Requirements</h4> <ul> <li>Bachelor's degree or intermediate diploma (minimum) from a recognised institution.</li> <li>Minimum 2 years experience in managed cybersecurity / SOC operations at an investigative level.</li> <li>At least one valid NCSC-approved SOC certification like CSA, GSOC, GIAC, GCIA, CTIA, or another equivalent certification in the same field that is approved by the NCSC.</li> <li>Strong SIEM investigation, detection-rule development, log and network analysis, and use-case tuning.</li> </ul></p><p></p>