Technical Support Jobs in Jordan

<p>Technical Support Engineer (VoIP/PBX) – 0 to 2 Years Experience</p><p>Job Summary</p><p>We are looking for a Technical Support Engineer to provide support for VoIP and PBX systems. The successful candidate will assist customers with troubleshooting, system configuration, and issue resolution while gaining hands-on experience with IP telephony technologies.</p><p>Key Responsibilities</p><ul><li>Provide technical support for VoIP, IP telephony, and PBX systems.</li><li>Troubleshoot issues related to phones, call routing, voicemail, SIP trunks, and network connectivity.</li><li>Monitor system performance and respond to customer support requests.</li><li>Configure and maintain user extensions, devices, and basic system settings.</li><li>Escalate complex issues to senior engineers when required.</li><li>Document incidents, resolutions, and technical procedures.</li><li>Assist with system installations, upgrades, and testing.</li><li>Deliver professional and timely customer service.</li></ul><p>Requirements</p><ul><li>Bachelor's degree or Diploma in Information Technology, Computer Engineering, Telecommunications, or a related field.</li><li>0–2 years of experience in technical support, networking, or telecommunications.</li><li>Better to have driving license</li><li>Basic understanding of TCP/IP networking concepts.</li><li>Familiarity with VoIP, SIP, IP phones, or PBX systems is an advantage.</li><li>Strong troubleshooting and problem-solving skills.</li><li>Good communication skills in English.</li><li>Willingness to learn new technologies and work in a customer-facing environment.</li></ul><p>Preferred Skills</p><ul><li>Knowledge of Windows and Linux operating systems.</li><li>Basic understanding of networking devices such as switches and routers.</li><li>Familiarity with ticketing systems and remote support tools.</li></ul><p>Experience Level</p><ul><li>Fresh graduates are encouraged to apply.</li><li>Up to 2 years of relevant experience.</li></ul>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Job Title <br></span><p>Technical Support Engineer</p><br><br><br>Job Scope <br><p>Technical support engineer skilled Virtualization and Infrastructure support engineer with expertise&nbsp;in SAN infrastructure, Backup software, Red Hat, Unix and virtualization technologies.</p><br><br><br>Main Duties and Responsibilities <br><ul> <li>Implement, install, manage and support virtualization environments.</li> <li>Research, diagnosis, troubleshooting and identify solutions to resolve client's issues.</li> <li>Analytical thinking and problem-solving skills as a go-getter with a lot of intellectual curiosity.</li> <li>Reproduce client's environments and test and validate fixes and workarounds.</li> <li>Act as a liaison between clients, technical pre-sales, sales teams and the product development team.</li> <li>Effectively communicate customer feedback and feature requirements to Engineering and Product Management.</li> <li>Follow standard policies and procedures for proper escalation of unresolved issues to the appropriate internal teams.</li> <li>Provide prompt and accurate responses to clients.</li> <li>Ensure proper recording and tracking of all issues in ticketing system from open to resolution.</li> <li>Attend technical issues raised by clients and end users in a timely and efficient manner while ensuring proper prioritization of incoming cases.</li> <li>Support the team with specifications on the company solutions and services, technical details, troubleshooting issues and comparisons pertaining to competitive models.</li> <li>Provide in-depth root cause analysis of reported technical issues and recommend remedial actions to the direct manager.</li> <li>Establish and maintain strong relationships with partners and clients and ensure constant communication and support to clients.</li> <li>Assist in the presentation of effective POC/demo to clients.</li> <li>Develop his skills and achieve professional certificates in his job domain.</li> <li>Take the lead in managing customer escalations and be comfortable holding clients facing meetings on short notice.</li> </ul><br><br>Position Requirements <br><ul> <li>Strong experience in SAN (Storage Area Network) environments, storage systems (preferably IBM, EMC, and HP), and storage virtualization technologies.</li> <li>Strong technical expertise of virtualization technologies, including Red Hat Virtualization, Openshift, VMware, Hyper V, and IBM PowerVM.</li> <li>Very good knowledge in backup software products and enterprise backup and recovery solutions.</li> <li>Relevant certifications (e.g., Red Hat, VMware, HCI) are highly desirable.</li> <li>Solid understanding of networking concepts and technologies.</li> <li>Strong problem-solving skills, with the ability to work both independently and as part of a team.</li> <li>Fluency in English is mandatory.</li> </ul> <p><strong>Key Competencies</strong></p><br> <ul> <li>Communication and Influence</li> <li>Teamwork</li> <li>Accountability</li> <li>Customer Focus</li> <li>Flexibility and Adaptability</li> <li>Functional Expertise</li> <li>Team Building</li> <li>Problem Solving and Decision Making</li> </ul><br><br>Education <br><ul> <li>BSc Degree in computer Science or computer Engineering (preferred)</li> </ul><br><br>Experience <br><ul> <li>2 to 4 years of strong experience in SAN (Storage Area Network) environments, virtualization technologies, data and backup solutions.</li> </ul><br><br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span></span><p><strong><span>Location:</span></strong><span> Amman, Jordan</span></p><br> <p><strong><span>Job Type:</span></strong><span> Full-time</span></p><br> <p><strong><span>Hashtag:</span></strong><span> #LI-OS1</span></p><br> <p><strong><span>About Us</span></strong></p><br> <p><span>For over 45 years, Hikma Pharmaceuticals has been putting better health within reach, every day, by creating high-quality medicines and making them accessible to those who need them. We are helping to shape a healthier world that enriches all our communities, and our global team of 9,400+ empowered colleagues are central to this mission. </span></p><br> <p><span>As a trusted and reliable partner of over 825 high-quality generics, specialty and branded pharmaceutical products, we are driven to improve access to medicine. Through our 29 manufacturing plants, 3 R&amp;D hubs across MENA, North America and Europe, our footprint allows us to play a critical role in serving patients.&nbsp; </span></p><br> <p><strong><span>Description:</span></strong></p><br> <p><span>We are looking for a talented </span><strong><span>Engineer, Technical Support </span></strong><span>to join us. At Hikma you’ll be supported by a culture of progress and belonging where people are encouraged to develop, wellbeing is prioritised and our inclusive approach values contributions from all. We’re seeking candidates who embody our values: Innovative, driven to keep learning; Caring, genuinely compassionate in their work; and Collaborative, eager to solve problems together.</span></p><br> <p><span>If you want to be part of a team that cares about impact, this is the place for you.</span></p><br> <p><strong><span>Job Purpose: </span></strong></p><br> <p><span>Closely monitoring and analyzing manufacturing process flows to improve product quality, cost utilization, and manufacturing throughput. Preparing, filing, and maintaining departmental SOPs, reports, protocols, batch records, and related documentation. Additionally, identifying potential hazards and safety issues, conducting the necessary engineering analysis, and applying preventive measures accordingly. Responsibilities also include following up on validation matters, as well as handling procurement, warehouse management, logistics, CAPEX and OPEX activities, spare parts management, equipment qualification and calibration, and training follow-ups.</span></p><br> <p><strong><span>Key Responsibilities:</span></strong></p><br> <ul> <li><span>Ensuring adherence to cGMPs, safety, quality, health, and environmental procedures </span></li> <li><span>throughout all manufacturing activities. </span></li> <li><span>Creation, modification, reviewing and approving of Standard Operating Procedures </span></li> <li><span>(SOPs). </span></li> <li><span>Follow up on biennial SOP review and update. </span></li> <li><span>&nbsp;Creating, reviewing, and approving protocols/reports/risk assessments/comparison. </span></li> <li><span>Participating in Scale-ups designing process with R&amp;D function. </span></li> <li><span>Participates in execution of day-to-day manufacturing activities (Production, Packaging </span></li> <li><span>&amp; labeling). </span></li> <li><span>Initiating and updating master batch records (MBRs), Packaging batch records (MPRs) and Block Flow Diagram (BFDs) as it comes necessary through all the product life cycle in complete coordination with R&amp;D and quality teams. </span></li> <li><span>Preparing the assigned process relevant investigation reports, justification, incidents, and variances, while following up on CAPAs implementation and closure. </span></li> <li><span>&nbsp;Initiating production APRs while ensuring that all commitments are properly made and fulfilled. </span></li> <li><span>Issuing of P.O for the production batches, applying confirmation and MIGO SAP transactions. </span></li> <li><span>Suggest modifications &amp; development for manufacturing equipment. </span></li> <li><span>&nbsp;Capability of troubleshooting and properly solving the operational problems inside the production area and the related utilities </span></li> <li><span>Monitor consumables stocks and prepare a periodic list with the department needs. </span></li> <li><span>Follow up on implementation of equipment Calibration, qualification/re-qualification, and Preventive Maintenance programs. </span></li> <li><span>Follow up on six system quality internal audits observations and response while coordinating CAPAs with the people concerned. </span></li> <li><span>Ensure that all valves, pipes, lines &amp; systems inside the plant are properly tagged &amp; identified along with the layouts. </span></li> <li><span>Inspecting and reporting manufacturing area /equipment/process status on daily basis. </span></li> <li><span>Communicate departmental operation needs with supervisor including OPEX and CAPEX items as to ensure manufacturing progression without delays or consequences. </span></li> <li><span>Training of plants team on new policies, procedural and manufacturing updates to ensure compliance prior commencing the operations. </span></li> <li><span>&nbsp;Follow up on plants employees training files and training schedule.</span></li> </ul> <p><strong><span>Qualifications:</span></strong></p><br> <p><span>We are looking for candidates whose experience and skills align closely with the qualifications outlined below:</span></p><br> <ul> <li><span>Bachelor’s degree in </span><span>chemical engineering </span><span>or a related field.</span></li> <li><span>1 - 3 years of related quality experience.</span></li> </ul> <p><strong><span>Technical Skills:</span></strong></p><br> <p><span>Applying Good Manufacturing Practices (GMP)</span></p><br> <br> <p><span>Applying Standard Operating Procedures (SOPs)</span></p><br> <br> <p><span>Data Analysis</span></p><br> <br> <p><span>Data Integrity</span></p><br> <br> <p><span>Documentation</span></p><br> <br> <p><span>Equipment Knowledge</span></p><br> <br> <p><span>Process Improvement </span></p><br> <br> <p><span>Safety Awareness</span></p><br> <br> <p><span>Troubleshooting</span></p><br> <br> <p><span>Visual Examination</span></p><br> <br> <p><span>Communication &amp; Influence</span></p><br> <br> <p><span>Collaboration &amp; Teamwork</span></p><br> <br> <p><span>Planning &amp; organizing</span></p><br> <br> <p><span>Initiative &amp; Drive for Results</span></p><br> <br> <p><span>Resilience &amp; Adaptability</span></p><br> <br> <p><span>Change &amp; Innovation</span></p><br> <br> <p><span>Problem Solving &amp; Decision Making</span></p><br> <br> <p><strong><span>Learn more about Hikma in Jordan </span></strong>https://www.hikma.com/media/jukhqqdl/hikma-jordan-factsheet_-en-nov-2025.pdf</p><br> </div>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Job Scope Technical support engineer skilled Virtualization and Infrastructure support engineer with expertise in SAN infrastructure, Backup software, Red Hat, Unix and virtualization technologies. Main Duties and Responsibilities • Implement, install, manage and support virtualization environments. • Research, diagnosis, troubleshooting and identify solutions to resolve client's issues. • Analytical thinking and problem-solving skills as a go-getter with a lot of intellectual curiosity. • Reproduce client's environments and test and validate fixes and workarounds. • Act as a liaison between clients, technical pre-sales, sales teams and the product development team. • Effectively communicate customer feedback and feature requirements to Engineering and Product Management. • Follow standard policies and procedures for proper escalation of unresolved issues to the appropriate internal teams. • Provide prompt and accurate responses to clients. • Ensure proper recording and tracking of all issues in ticketing system from open to resolution. • Attend technical issues raised by clients and end users in a timely and efficient manner while ensuring proper prioritization of incoming cases. • Support the team with specifications on the company solutions and services, technical details, troubleshooting issues and comparisons pertaining to competitive models. • Provide in-depth root cause analysis of reported technical issues and recommend remedial actions to the direct manager. • Establish and maintain strong relationships with partners and clients and ensure constant communication and support to clients. • Assist in the presentation of effective POC/demo to clients. • Develop his skills and achieve professional certificates in his job domain. • Take the lead in managing customer escalations and be comfortable holding clients facing meetings on short notice.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Position Requirements • Strong experience in SAN (Storage Area Network) environments, storage systems (preferably IBM, EMC, and HP), and storage virtualization technologies. • Strong technical expertise of virtualization technologies, including Red Hat Virtualization, Openshift, VMware, Hyper V, and IBM PowerVM. • Very good knowledge in backup software products and enterprise backup and recovery solutions. • Relevant certifications (e.g., Red Hat, VMware, HCI) are highly desirable. • Solid understanding of networking concepts and technologies. • Strong problem-solving skills, with the ability to work both independently and as part of a team. • Fluency in English is mandatory. Key Competencies • Communication and Influence • Teamwork • Accountability • Customer Focus • Flexibility and Adaptability • Functional Expertise • Team Building • Problem Solving and Decision Making Education • BSc Degree in computer Science or computer Engineering (preferred) Experience • 2 to 4 years of strong experience in SAN (Storage Area Network) environments, virtualization technologies, data and backup solutions.</p><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p> <strong>Location:</strong> Amman, Jordan</p> <p> <strong>Job Type:</strong> Full-time</p> <p> <strong>Hashtag:</strong> #LI-OS1</p> <p> </p> <p> <strong>About Us</strong> </p> <p>For over 45 years, Hikma Pharmaceuticals has been putting better health within reach, every day, by creating high-quality medicines and making them accessible to those who need them. We are helping to shape a healthier world that enriches all our communities, and our global team of 9,400+ empowered colleagues are central to this mission. </p> <p> </p> <p>As a trusted and reliable partner of over 825 high-quality generics, specialty and branded pharmaceutical products, we are driven to improve access to medicine. Through our 29 manufacturing plants, 3 R&amp;D hubs across MENA, North America and Europe, our footprint allows us to play a critical role in serving patients. </p> <p> <strong> </strong> </p> <p> <strong>Description:</strong> </p> <p> <strong> </strong> </p> <p>We are looking for a talented <strong>Engineer, Technical Support </strong>to join us. At Hikma you ll be supported by a culture of progress and belonging where people are encouraged to develop, wellbeing is prioritised and our inclusive approach values contributions from all. We re seeking candidates who embody our values: Innovative, driven to keep learning; Caring, genuinely compassionate in their work; and Collaborative, eager to solve problems together.</p> <p> </p> <p>If you want to be part of a team that cares about impact, this is the place for you.</p> <p> </p> <p> <strong>Job Purpose: </strong> </p> <p>Closely monitoring and analyzing manufacturing process flows to improve product quality, cost utilization, and manufacturing throughput. Preparing, filing, and maintaining departmental SOPs, reports, protocols, batch records, and related documentation. Additionally, identifying potential hazards and safety issues, conducting the necessary engineering analysis, and applying preventive measures accordingly. Responsibilities also include following up on validation matters, as well as handling procurement, warehouse management, logistics, CAPEX and OPEX activities, spare parts management, equipment qualification and calibration, and training follow-ups.</p> <p> </p> <p> </p> <p> <strong>Key Responsibilities:</strong> </p> <ul> <li>Ensuring adherence to cGMPs, safety, quality, health, and environmental procedures </li> <li>throughout all manufacturing activities. </li> <li>Creation, modification, reviewing and approving of Standard Operating Procedures </li> <li>(SOPs). </li> <li>Follow up on biennial SOP review and update. </li> <li> Creating, reviewing, and approving protocols/reports/risk assessments/comparison. </li> <li>Participating in Scale-ups designing process with R&amp;D function. </li> <li>Participates in execution of day-to-day manufacturing activities (Production, Packaging </li> <li>&amp; labeling). </li> <li>Initiating and updating master batch records (MBRs), Packaging batch records (MPRs) and Block Flow Diagram (BFDs) as it comes necessary through all the product life cycle in complete coordination with R&amp;D and quality teams. </li> <li>Preparing the assigned process relevant investigation reports, justification, incidents, and variances, while following up on CAPAs implementation and closure. </li> <li> Initiating production APRs while ensuring that all commitments are properly made and fulfilled. </li> <li>Issuing of P.O for the production batches, applying confirmation and MIGO SAP transactions. </li> <li>Suggest modifications &amp; development for manufacturing equipment. </li> <li> Capability of troubleshooting and properly solving the operational problems inside the production area and the related utilities </li> <li>Monitor consumables stocks and prepare a periodic list with the department needs. </li> <li>Follow up on implementation of equipment Calibration, qualification/re-qualification, and Preventive Maintenance programs. </li> <li>Follow up on six system quality internal audits observations and response while coordinating CAPAs with the people concerned. </li> <li>Ensure that all valves, pipes, lines &amp; systems inside the plant are properly tagged &amp; identified along with the layouts. </li> <li>Inspecting and reporting manufacturing area /equipment/process status on daily basis. </li> <li>Communicate departmental operation needs with supervisor including OPEX and CAPEX items as to ensure manufacturing progression without delays or consequences. </li> <li>Training of plants team on new policies, procedural and manufacturing updates to ensure compliance prior commencing the operations. </li> <li> Follow up on plants employees training files and training schedule.</li> </ul> <p> <strong> </strong> </p> <p> </p> <p> <strong> </strong> </p> <p> <strong>Qualifications:</strong> </p> <p>We are looking for candidates whose experience and skills align closely with the qualifications outlined below:</p> <p> </p> <ul> <li>Bachelor s degree in chemical engineering or a related field.</li> <li>1 - 3 years of related quality experience.</li> </ul> <p> <strong> </strong> </p> <p> <strong>Technical Skills:</strong> </p> <p>Applying Good Manufacturing Practices (GMP)</p> <p>Applying Standard Operating Procedures (SOPs)</p> <p>Data Analysis</p> <p>Data Integrity</p> <p>Documentation</p> <p>Equipment Knowledge</p> <p>Process Improvement </p> <p>Safety Awareness</p> <p>Troubleshooting</p> <p>Visual Examination</p> <p>Communication &amp; Influence</p> <p>Collaboration &amp; Teamwork</p> <p>Planning &amp; organizing</p> <p>Initiative &amp; Drive for Results</p> <p>Resilience &amp; Adaptability</p> <p>Change &amp; Innovation</p> <p>Problem Solving &amp; Decision Making</p> <p> <strong> </strong> </p> <p> <strong> </strong> </p> <p> <strong>Learn more about Hikma in Jordan </strong> https://www.hikma.com/media/jukhqqdl/hikma-jordan-factsheet_-en-nov-2025.pdf </p> <p> <strong> </strong> </p> <p> </p></div></section>

<p><h4>Description</h4> <p>COGNNA is a fast-growing cybersecurity startup revolutionizing how businesses manage their security operations. Our innovative SaaS platform provides organizations with the tools to detect, prevent, and respond to cyber threats with ease. Headquartered in Riyadh, Saudi Arabia, COGNNA is on a mission to empower businesses locally and internationally to build resilient and cost-effective cybersecurity operations.</p> <p>We are looking for a highly skilled Senior Technical Support Engineer to serve as the ultimate escalation point for our clients' technical issues. In this role, you will focus entirely on ensuring the seamless agent deployment, functionality efficiency, and health of our platform. You will troubleshoot complex system environments, lead agent installations, and conduct client training sessions.</p> <h4>Key responsibilities</h4> <ul> <li><strong>Advanced technical troubleshooting:</strong> Act as the Tier 2/Escalation point for complex technical issues, diagnosing and resolving deep-rooted system, network, and software problems for our clients.</li> <li><strong>Agent installation & management:</strong> Guide clients through, and directly execute, the deployment and configuration of software agents (e.g., EDR, monitoring tools) across diverse enterprise environments (Windows, Linux, Kubernetes, etc.).</li> <li><strong>Client training & onboarding:</strong> Design and deliver comprehensive technical training sessions to ensure clients are fully equipped to utilize and maintain our solutions.</li> <li><strong>Escalation & communication management:</strong> Lead communications with key client stakeholders (including technical champions) during high-priority technical roadblocks, translating complex issues into clear, actionable updates.</li> <li><strong>Knowledge & process improvement:</strong> Author detailed knowledge base (KB) articles and standard operating procedures (SOPs) to streamline future installations and troubleshooting steps.</li> <li><strong>Team mentorship:</strong> Coach and guide junior support staff on advanced troubleshooting techniques and client management.</li> </ul> <h4>Requirements</h4> <ul> <li>5+ years in enterprise technical support, field engineering, or a highly technical, customer-facing B2B SaaS role.</li> <li>Strong skills in managing and fixing major enterprise operating systems, especially Windows, Linux, and macOS.</li> <li>Strong understanding of public cloud platforms (AWS, Azure, or GCP) to support and fix software setups in cloud and hybrid environments.</li> <li>Strong understanding of network setups and protocols, including TCP/IP, DNS, ICMP, and firewalls, with the ability to use network tools to fix connectivity and installation blocks.</li> <li>Skilled in PowerShell and Shell scripting (Bash) to automate troubleshooting and handle large-scale software deployments.</li> <li>Good general understanding of cybersecurity products (like EDR, SIEM, or XDR) only from an installation, system compatibility, and setup standpoint.</li> <li>Great ability to break down deployment failures, read complex log files, and copy complex client environments in a test lab.</li> <li>Strong verbal and written communication skills, with the professionalism needed to deliver training and lead important talks during onsite client visits.</li> </ul> <h4>Benefits</h4> <ul> <li>Competitive package – salary, equity options, and saving plan</li> <li>Flexible & remote – work from anywhere with an outcomes-first culture</li> <li>Team of experts – work with designers, engineers, and security professionals solving real-world problems</li> <li>Growth-focused – your ideas ship, your voice counts, your growth matters</li> <li>Global impact – build products that protect critical systems and data</li> </ul></p><p></p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <br>About the opportunity<br><p><strong>Key Responsibilities</strong></p><br><br><ul><li><p>On-Ground Infrastructure Support: Provide hands-on, on-site maintenance and troubleshooting for local office infrastructure, including networking hardware, switches, firewalls, and server racks.</p><br><br></li><li><p>Ticket-Driven Workflow: Manage all support activities strictly through the ticketing system. Ensure every issue—whether an infrastructure fault or a user request—is properly logged, categorized, prioritized, and tracked from initiation to resolution.</p><br><br></li><li><p>User Experience Optimization: Serve as the primary point of contact for Jordan-based users, resolving technical challenges promptly to minimize downtime and maximize productivity.</p><br><br></li><li><p>Asset Management: Oversee the full lifecycle of IT hardware and software assets within the local branch using the IT Asset Management system.</p><br><br></li><li><p>Operational Alignment: Collaborate with global IT teams to implement ITIL best practices and align local operations with corporate security standards.</p><br><br></li></ul><p>Technical Skills&nbsp;</p><br><br><ul><li><p>Infrastructure &amp; Networking: Foundational knowledge and practical experience in basic network support, including configuration and troubleshooting of switches, firewalls, and routing.</p><br><br></li><li><p>Ticketing &amp; SLA Management: Strong proficiency in working within ticket-driven environments (e.g., Jira Service Management), with a disciplined approach to documentation and SLA compliance.</p><br><br></li><li><p>Asset Management Systems: Practical experience using IT Asset Management tools to log, track, and audit physical hardware and software licenses.</p><br><br></li><li><p>AI Knowledge: Foundational understanding or practical familiarity with AI tools and applications to enhance internal IT workflows and automation.</p><br><br></li></ul><br>What you need to be successful<br><ul><li><p>Education: Bachelor’s degree in Computer Science, Information Technology, Computer Engineering, or a related field.</p><br><br></li><li><p>ITIL Foundation certification (or higher) is highly preferred / required.</p><br><br></li><li><p>Additional certifications (e.g., CCNA, CompTIA Network+) are beneficial.</p><br><br></li><li><p>Experience: 2–4 years of on-ground technical support experience, with a heavy focus on network infrastructure maintenance and ticket-based operations management.</p><br><br></li></ul><br>Who we are<br><p><strong>A little bit about talabat</strong><br> talabat is the leading online food and groceries ordering platform in MENA, operating in 9 countries across the region. Founded in 2004 by a small group of entrepreneurs in Kuwait, talabat’s success expanded to the rest of the GCC region, Egypt &amp; Jordan, making it the largest and most popular food ordering app. With over 2,000+ employees and millions of users, we deliver hundreds of thousands of orders every day. We are part of the Delivery Hero network building the next generation of online delivery platforms across the globe. Our network is truly international with engineering teams in 13 countries and operations in 40+ countries.<br> <br> <strong>Role Overview</strong><br> <br> We are seeking a highly professional IT Support Specialist based in Jordan to provide critical on-ground infrastructure and technical support. The primary objective of this role is to elevate the Jordan user experience by ensuring high infrastructure availability and seamless technical operations. All support activities, from infrastructure troubleshooting to daily user requests, will strictly follow our established ticketing system workflow to ensure SLA compliance, tracking, and continuous service improvement</p><br><br><br> <br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>COGNNA is a fast-growing cybersecurity startup revolutionizing how businesses manage their security operations.<br> Our innovative SaaS platform provides organizations with the tools to detect, prevent, and respond to cyber threats with ease.<br> Headquartered in Riyadh, Saudi Arabia, COGNNA is on a mission to empower businesses locally and internationally to build resilient and cost-effective cybersecurity operations.<br> We are looking for a highly skilled Senior Technical Support Engineer to serve as the ultimate escalation point for our clients' technical issues.<br> In this role, you will focus entirely on ensuring the seamless agent deployment, functionality efficiency, and health of our Platform.<br> You will troubleshoot complex system environments, lead agent installations, conduct client training sessions.<br> Key Responsibilities Advanced Technical Troubleshooting: Act as the Tier 2/Escalation point for complex technical issues, diagnosing and resolving deep-rooted system, network, and software problems for our clients.<br> Agent Installation &amp; Management: Guide clients through, and directly execute, the deployment and configuration of software agents (e.<br>g., EDR, monitoring tools) across diverse enterprise environments (Windows, Linux, Kubernetes, etc.<br>). Client Training &amp; Onboarding: Design and deliver comprehensive technical training sessions to ensure clients are fully equipped to utilize and maintain our solutions.<br> Escalation &amp; Communication Management: Lead communications with key client stakeholders (including technical Champions) during high-priority technical roadblocks, translating complex issues into clear, actionable updates.<br> Knowledge &amp; Process Improvement: Author detailed Knowledge Base (KB) articles and standard operating procedures (SOPs) to streamline future installations and troubleshooting steps.<br> Team Mentorship: Coach and guide junior support staff on advanced troubleshooting techniques and client management.<br> ? Competitive Package – Salary + equity options + saving plan ? Flexible &amp; Remote – Work from anywhere with an outcomes-first culture ? Team of Experts – Work with designers, engineers, and security pros solving real-world problems ? Growth-Focused – Your ideas ship, your voice counts, your growth matters ? Global Impact – Build products that protect critical systems and data 5+ years in enterprise technical support, field engineering, or a highly technical, customer-facing B2B SaaS role.<br> Strong skills in managing and fixing major enterprise operating systems, especially Windows, Linux, and macOS.<br> Strong understanding of public cloud platforms (AWS, Azure, or GCP) to support and fix software setups in cloud and hybrid environments.<br> Strong understanding of network setups and protocols, including TCP/IP, DNS, ICMP, and Firewalls, with the ability to use network tools to fix connectivity and installation blocks.<br> Skilled in PowerShell and Shell scripting (Bash) to automate troubleshooting and handle large-scale software deployments.<br> Good general understanding of cybersecurity products (like EDR, SIEM, or XDR) only from an installation, system compatibility, and setup standpoint.<br> Great ability to break down deployment failures, read complex log files, and copy complex client environments in a test lab.<br> Strong verbal and written communication skills, with the professionalism needed to deliver training and lead important talks during onsite client visits.<br></span> </div>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Mamo exists to help businesses get paid and move money without friction. When there s friction in that flow, customers feel it immediately a payment that won't process, an integration that breaks , a custom setup requirement that we don t support yet. That's where you come in. You'll be the person who picks up the problem, figures out what's actually happening under the hood, and explains it clearly to someone who just wants their business to work. The technical and the human, in equal measure. What you'll do Own all types of customer issues end-to-end from general support questions to complex technical investigations Diagnose technical problems across payments, APIs, and integrations: read logs, trace transactions, identify where things broke and why Translate what you find into plain language that makes sense to a non-technical customer Work closely with product and engineering to escalate and document bugs, patterns, and recurring issues Hold the quality bar high every interaction should leave the merchant better off than before they reached out Collect customer feedback and share it with the team to help us improve our products and optimize the user experience</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>What we're looking for At least 2 years of experience in technical support where you've done the hands-on diagnostic work before, not just ticket triage Solid understanding of the payments landscape: how transactions flow, what happens at each step, where things go wrong Comfort with APIs and integrations you can read documentation, understand error codes, and spot a misconfigured webhook Clear, patient communicator you don't hide behind jargon and you don't lose people in technical detail Someone who takes ownership; a problem that lands with you doesn't leave until it's solved You have an innately investigative and curious nature Excellent written and verbal communication You re resourceful, and you have a get-things-done attitude You lead with empathy and have compassion for humans trying to figure things out. Seeing a problem from the customer's side is half of solving it.</p><p></p></section>

<p><h4>Description</h4> <p>COGNNA is a fast-growing cybersecurity startup revolutionizing how businesses manage their security operations. Our innovative SaaS platform provides organizations with the tools to detect, prevent, and respond to cyber threats with ease. Headquartered in Riyadh, Saudi Arabia, COGNNA is on a mission to empower businesses locally and internationally to build resilient and cost-effective cybersecurity operations.</p> <p>We are looking for a highly skilled Senior Technical Support Engineer to serve as the ultimate escalation point for our clients' technical issues. In this role, you will focus entirely on ensuring the seamless agent deployment, functionality efficiency, and health of our platform. You will troubleshoot complex system environments, lead agent installations, and conduct client training sessions.</p> <h4>Key responsibilities</h4> <ul> <li><strong>Advanced technical troubleshooting:</strong> Act as the Tier 2/Escalation point for complex technical issues, diagnosing and resolving deep-rooted system, network, and software problems for our clients.</li> <li><strong>Agent installation & management:</strong> Guide clients through, and directly execute, the deployment and configuration of software agents (e.g., EDR, monitoring tools) across diverse enterprise environments (Windows, Linux, Kubernetes, etc.).</li> <li><strong>Client training & onboarding:</strong> Design and deliver comprehensive technical training sessions to ensure clients are fully equipped to utilize and maintain our solutions.</li> <li><strong>Escalation & communication management:</strong> Lead communications with key client stakeholders (including technical champions) during high-priority technical roadblocks, translating complex issues into clear, actionable updates.</li> <li><strong>Knowledge & process improvement:</strong> Author detailed knowledge base (KB) articles and standard operating procedures (SOPs) to streamline future installations and troubleshooting steps.</li> <li><strong>Team mentorship:</strong> Coach and guide junior support staff on advanced troubleshooting techniques and client management.</li> </ul> <h4>Requirements</h4> <ul> <li>5+ years in enterprise technical support, field engineering, or a highly technical, customer-facing B2B SaaS role.</li> <li>Strong skills in managing and fixing major enterprise operating systems, especially Windows, Linux, and macOS.</li> <li>Strong understanding of public cloud platforms (AWS, Azure, or GCP) to support and fix software setups in cloud and hybrid environments.</li> <li>Strong understanding of network setups and protocols, including TCP/IP, DNS, ICMP, and firewalls, with the ability to use network tools to fix connectivity and installation blocks.</li> <li>Skilled in PowerShell and Shell scripting (Bash) to automate troubleshooting and handle large-scale software deployments.</li> <li>Good general understanding of cybersecurity products (like EDR, SIEM, or XDR) only from an installation, system compatibility, and setup standpoint.</li> <li>Great ability to break down deployment failures, read complex log files, and copy complex client environments in a test lab.</li> <li>Strong verbal and written communication skills, with the professionalism needed to deliver training and lead important talks during onsite client visits.</li> </ul> <h4>Benefits</h4> <ul> <li>Competitive package – salary, equity options, and saving plan</li> <li>Flexible & remote – work from anywhere with an outcomes-first culture</li> <li>Team of experts – work with designers, engineers, and security professionals solving real-world problems</li> <li>Growth-focused – your ideas ship, your voice counts, your growth matters</li> <li>Global impact – build products that protect critical systems and data</li> </ul></p><p></p>