Telesales Jobs - Aqaba Jordan

<p>Oversee the day-to-day operations of the store and ensure smooth business activities.<br><br>Deliver excellent customer service by greeting customers, addressing inquiries, and resolving complaints in a professional and timely manner.<br><br>Monitor and analyze sales performance, identify trends, and implement actions to achieve sales and profitability targets.<br><br>Monitor top-selling products, identify stock gaps, and coordinate replenishment activities to maximize sales opportunities.<br><br>Manage inventory activities including receiving shipments, stock transfers, stock counts, damaged items, returns, and shrinkage control.<br><br>Ensure stock levels are maintained and orders are placed accurately to support business needs.<br><br>Maintain high visual merchandising standards and ensure the store's appearance reflects brand guidelines at all times.<br><br>Monitor the cleanliness and maintenance of sales areas, stockrooms, cash registers, and store facilities.<br><br>Prepare staff schedules based on business requirements, sales forecasts, and operational needs.<br><br>Set daily sales targets and communicate objectives clearly to the store team.<br><br>Recruit, train, coach, and motivate employees to ensure high levels of performance and engagement.<br><br>Conduct regular performance discussions and support employee development initiatives.<br><br>Manage store expenses and ensure operations remain within approved budgets.<br><br>Prepare and review reports related to sales, inventory, operational performance, and key business indicators.<br><br>Ensure compliance with company policies, operational procedures, and local regulations, including maintaining valid store licenses and employee documentation.<br><br>Monitor market trends, customer needs, and competitor activities and share insights with management.</p><p><strong>Desired Candidate Profile</strong></p><p>Bachelor's degree in business administration, Retail Management, or a related field.<br><br>4-6 years of experience in retail operations or a similar role.<br><br>Minimum 2 years of experience in a managerial or supervisory position.<br><br>Proficiency in Microsoft Office applications.<br><br>Fluency in English; Arabic is an advantage.</p>

<p>JOB SUMMARY Functions as the strategic business leader of the property's Hotel Operations. Areas of responsibility may include Front Office, , Recreation/Health Club, Housekeeping and Laundry. Position works with direct reports (department heads) to develop and implement departmental strategies and ensures implementation of the brand service strategy and brand initiatives. The position ensures Hotel Operations meet the brand s standards, targets customer needs, ensures employee satisfaction, focuses on growing revenues and maximizes the financial performance of the department and developing positive owner relations. Develops and implements property-wide strategies that deliver products and services to meet or exceed the needs and expectations of the brand s target customer and employees and provides a return on investment.</p><p><strong>Desired Candidate Profile</strong></p><p>2-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major; 4 years experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area. OR 4-year bachelor's degree in Business Administration, Hotel and Restaurant Management, or related major; 2 years experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area.</p>

<p>POSITION SUMMARY Serve as a key resource for all recreation activities facilitated on the property. Provide information to guests about available recreation facilities, which may include pools, beach, entertainment zone/game-room, fitness center, and child activities center. Encourage, recruit, register, and schedule guests to participate in recreation activities. Promote a fun and relaxing atmosphere for guests. Promote the rules and regulations of the recreation facilities intended for the safety and welfare of guests and members. Observe activity in the recreational facility and respond appropriately in accordance with local operating procedure in the event of an emergency. Provide cashier services when working in facilities that include point of sales transactions. Assist when hosting private functions within the recreation facilities with group activities and events. Be aware of possible situations where guests are not able to safely participate in an activity and inform supervisor/manager Provide assistance to injured guests until the arrival of emergency medical services. Clean and maintain recreational facilities, equipment and supplies. Report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications. Follow company policies and procedures; ensure uniform and personal appearance is clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals. Process payments for rental equipment, recreation activities, facility rentals, or retail sales. Comply with quality assurance expectations and standards. Read and visually verify information in a variety of formats (e.g., small print). Visually inspect tools, equipment, or machines (e.g., to identify defects). Enter and locate work-related information using computers and/or point of sale systems. Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance and objects weighing in excess of 25 pounds with assistance. Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination. Move through narrow, confined, or elevated spaces. Move over sloping, uneven, or slippery surfaces as well as up and down stairs and/or service ramps. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Perform other reasonable job duties as requested.</p><p><strong>Desired Candidate Profile</strong></p>PREFERRED QUALIFICATIONS Education: High school diploma or G.E.D. equivalent. Related Work Experience: No related work experience. Supervisory Experience: No supervisory experience. REQUIRED QUALIFICATIONS License or Certification: CPR Certification First Aid Certification Recreation Equipment Any certification or training required by local and state agencies.

<h3>KEY RESPONSIBILITIES</h3>Oversee and manage all food and beverage operations across outlets, ensuring high service standards, consistency, and guest satisfaction. Lead day-to-day operations of restaurants, bars, and events, ensuring smooth service flow and operational efficiency. Develop and implement menus, concepts, and service standards in collaboration with the Executive Chef and hotel leadership. Monitor food and beverage costs, labor productivity, and inventory levels to achieve budgeted targets and maximize profitability. Prepare operational reports, forecasts, and performance analyses, identifying opportunities for improvement. Ensure compliance with health, safety, hygiene, and food safety regulations at all times. Recruit, train, schedule, and motivate the F&amp;B team, fostering a positive culture of teamwork and continuous development. Coordinate with suppliers and vendors, managing procurement, quality standards, and cost control. Support pre-opening activities, including outlet setup, SOP development, team training, and soft-opening execution. Collaborate closely with Rooms, Sales &amp; Marketing, and Finance teams to enhance the overall guest experience.<p><strong>Desired Candidate Profile</strong></p><h3>EXPERIENCE &amp; SKILLS</h3>Bachelor's degree in Hospitality Management, Business Administration, or a related field. Minimum of 5 years of progressive experience in food and beverage operations, with at least 2 years in a managerial role. Pre-opening or new outlet launch experience is a strong advantage. Strong leadership, communication, and team management skills. Solid understanding of F&amp;B cost control, budgeting, inventory management, and operational KPIs. Hands-on, guest-focused, and results-driven approach with strong attention to detail. Fluent in English and Arabic.

<p>JOB SUMMARY Functions as the strategic business leader of the property's Hotel Operations. Areas of responsibility may include Front Office, , Recreation/Health Club, Housekeeping, Food and Beverage/Culinary and Engineering/Maintenance. Position works with direct reports (department heads) to develop and implement departmental strategies and ensures implementation of the brand service strategy and brand initiatives. The position ensures Hotel Operations meet the brand s standards, targets customer needs, ensures employee satisfaction, focuses on growing revenues and maximizes the financial performance of the department and developing positive owner relations. Develops and implements property-wide strategies that deliver products and services to meet or exceed the needs and expectations of the brand s target customer and employees and provides a return on investment.</p><p><strong>Desired Candidate Profile</strong></p><p>Education and Experience 2-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major; 4 years experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area. OR 4-year bachelor's degree in Business Administration, Hotel and Restaurant Management, or related major; 2 years experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area.</p>

<div> <p> <strong>POSITION SUMMARY</strong> </p> <p> </p> <p>Provide personalized service and attention to fulfilling all guest needs including but not limited to: delivering coffee and tea upon request, preparing notes of new arrivals to prepare and communicate the important preferences to the entire hotel operation, coordinating with the front desk to prepare the VIP rooms, checking the room key and briefly double checking if every detail is up to the guest expectation and request, coordinate with front desk to escort early arrivals, be present upon the guests check in to anticipate the guests needs, complete the butler flags which were put into local systems by the reservation, sales and other departments, and send pre-arrival emails. Coordinate with the front desk to escort the VIP to their rooms, work closely with the Guest Services and Engineering departments on requests, pick up laundry request from guests, follow up on laundry delivery and return laundry to the guest promptly.</p> <p> </p> <p>Report accidents, injuries, and unsafe work conditions to manager. Follow all company policies and procedures, ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Speak with others using clear and professional language, prepare and review written documents accurately and completely, and answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others, and support team to reach common goals. Comply with quality assurance expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance; and stand, sit, or walk for an extended period of time or for an entire work shift. Perform other reasonable job duties as requested by Supervisors.</p> <p> </p> <p>PREFERRED QUALIFICATIONS</p> <p>Education: High school diploma or G.E.D. equivalent.</p> <p>Related Work Experience: No related work experience.</p> <p>Supervisory Experience: No supervisory experience.</p> <p>License or Certification: None</p> <p> </p> <p> </p> </div> <div> </div> <p><br></p>

<p>JOB SUMMARY Assists the Director of Security in managing security operations on a daily basis. Areas of responsibilities include the protection and safety of property assets, employees, guests and property, accident and fire prevention and response. Ensures the continuous protection of guests, employees and hotel assets. Maintains logs, certifications and documents required by law and Standard Operating Procedures.</p><p>CORE WORK ACTIVITIES</p><p>Managing Security Operations</p><ul><li>Assists in the development and implementation of emergency procedures.</li><li>Recommends follow-up action for security breaches.</li><li>Conducts investigation of all losses of property assets and refers to proper management for disposition.</li><li>Deploys security staff to effectively monitor and protect property assets.</li><li>Complies with all Corporate Security safety and security management guidelines and procedures.</li><li>Completes proper documentation and reports all employee accident and general liability incidents to Claims Reporting Service.</li><li>Conducts periodic patrols of entire property and parking areas.</li><li>Recognizes success across areas of responsibility.</li><li>Handles guest problems and complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.</li><li>Identifies and makes recommendations for minimizing physical hazards and unsafe work practices.</li><li>Implements action plans to monitor and control risk.</li><li>Keeps abreast of local criminal activity as it may impact property.</li><li>Maintains required reports and documentation regarding patrols of property and parking areas.</li><li>Inspects all security equipment and ensures it is fully functioning.</li><li>Provides means for obtaining necessary medical attention on a timely basis.</li><li>Conducts hourly employee performance appraisals according to Standard Operating Procedures.</li><li>Identifies the educational needs of others, developing formal educational or training programs or classes, and teaching or instructing others.</li><li>Completes disciplinary procedures and documentation according to Standard and Local Operating Procedures (SOPs and LSOPs) and supports the Peer Review Process.</li><li>Maintains first aid and CPR certifications required for Security officers.</li><li>Implements local authority requirement for security and safety.</li></ul><p>Leading Security Teams</p><ul><li>Attends pre- and post-convention and weekly forecast meetings to understand group needs and gather critical information to communicate to security officers.</li><li>Celebrates successes by publicly recognizing the contributions of team members.</li><li>Communicates the importance of safety procedures, detailing procedure codes, ensuring employee understanding of safety codes, monitoring processes and procedures related to safety.</li><li>Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.</li><li>Solicits employee feedback, utilizes an "open door" policy and reviews employee satisfaction results to identify and address employee problems or concern.</li><li>Encourages and builds mutual trust, respect, and cooperation among team members.</li><li>Identifies the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.</li><li>Provides guidance and direction to subordinates, including setting performance standards and monitoring performance.</li><li>Provides personal assistance, medical attention, emotional support, or other personal care to others such as coworkers, customers, or patients.</li><li>Serves as a role model to demonstrate appropriate behaviors.</li></ul><p>Providing and Ensuring Exceptional Customer Service</p><ul><li>Displays leadership in guest hospitality, exemplifies excellent customer service and creates a positive atmosphere for guest relations.</li><li>Empowers employees to provide excellent customer service.</li><li>Meets quality standards and customer expectations on a daily basis.</li><li>Provides services that are above and beyond for customer satisfaction and retention.</li></ul><p>Conducting Human Resources Activities</p><ul><li>Assists in minimizing cost of accident claims through aggressive claims management.</li><li>Brings issues to the attention of Human Resources as necessary.</li><li>Strives to improve service performance.</li><li>Administers property policies fairly and consistently.</li></ul><p>Additional Responsibilities</p><ul><li>Analyzes information and evaluates results to choose the best solution and solve problems.</li><li>Develops and maintains a working relationship with local law enforcement authorities.</li><li>Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner.</li><li>Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.</li><li>Provides guidance in setting health and safety policies and standards.</li><li>Coordinates with Event Sales for VIP escort and media control for large events.</li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li>High school diploma or GED; 3 years experience in the security/loss prevention or related professional area.</li><li>OR 2-year degree from an accredited university in Criminal Justice or related major; 1 year experience in the security/loss prevention or related professional area.</li></ul>