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Médecins Sans Frontières
Jordan - Amman
<p> </p>
<h2>Médecins Sans Frontières (MSF)</h2>
<h2>is recruiting for its main office in <strong>Amman </strong>a </h2>
<h2> </h2>
<h2><strong><span > Liaison Officer</span></strong></h2>
<p> </p>
<p> </p>
<p> </p>
<p>CONTEXT</p>
<p>Médecins Sans Frontières is a private, non-profit international humanitarian organization dedicated to providing medical assistance to populations in crisis, without discrimination and regardless of race, religion, creed or political affiliation. Médecins Sans Frontières is seeking a Liaison Officer for its Protocol Office in Amman.</p>
<p> </p>
<p>SCOPE OF RESPONSIBILITIES</p>
<ul>
<li>As per the Head of Protocol Office guidance, ensure that all <strong>MSF</strong> staff and their dependents has applied and obtained on time any visa, residency, travel or working permits in the mission country according to needs, and keep information on legal, administrative procedures.</li>
<li>Initiate and follow-up the procedures before local authorities that <strong>MSF</strong> need in order to import goods from any country, and assist the mission in following these procedures, in cooperation with the HoPO.</li>
<li>Follow up clearances of <strong>MSF</strong> cargos and keep the PO and the mission informed about any possible planned or extraordinary needs.</li>
<li>Prepare, draft, and review correspondences, letters, requests, and applications for local authorities and stakeholders.</li>
<li>Establish and maintain professional contacts with relevant authorities, depending on the context and the needs of the PO and the mission.</li>
<li>Ensure, together with the HoPO and the relevant MSF section that all <strong>MSF</strong> activities are running lawfully and in full compliance with the Host Country Agreement (HCA) in all administrative or customs related issues, and keep the HoPO informed about any possible risks or problems.</li>
<li>Identify key/ new trends or changes of semi/ governmental/ administrative procedures and share with the HoPO.</li>
<li>Ensure that no illegal money is paid to any authorities or any individual, promoting and sharing <strong>MSF</strong> principles and values at all levels.</li>
<li>Keep all documentation and files updated, properly filed and easily accessible for the internal users.</li>
</ul>
<p > </p>
<p ><strong>Context Specific Accountabilities:</strong></p>
<ul>
<li>Update the PO archives, ensure all documents are properly scanned and filed.</li>
<li>Drives for the PO officials, MSF staff, and visitors as advised by the HoPO to finalize work related procedures..</li>
<li>Delivery and collection of mail, documents and other items.</li>
<li>Ensures cost-savings through proper use of vehicle through accurate maintenance of daily vehicle logs, provision of inputs to preparation of the vehicle maintenance plans and reports.</li>
<li>Ensures proper day-to-day maintenance of the assigned vehicle through timely minor repairs, arrangements for major repairs, timely changes of oil, check of tires, brakes and water levels, car washing, etc so that the vehicle is kept clean and in good running condition at all times.</li>
<li>Ensures proper use of vehicle maintenance plans and assistance in preparing vehicle history report.</li>
<li>Ensures availability of all the required documents/supplies including vehicle insurance, vehicle registration, vehicle logs, office directory, map of the city/country, first aid kit, and necessary spare parts in the assigned vehicle.</li>
<li>Keeps track of insurance and other tax formalities.</li>
<li>Ensures that the steps required by rules and regulations are taken in case of involvement in an accident.</li>
<li>Regular commuting/driving to work areas and Jordanian governorates.</li>
</ul>
<ul>
<li>Initiate and follow up on the working/travel (visas)/residence permits, clearances and exemptions applications before the relevant local authorities</li>
<li>Authenticate requests, correspondences, letters, permits, and licenses from relevant local authorities.</li>
<li>Accompany the PO team, and expatriates from MFS team as advised by the HoPO. Submit and follow-up on applications before local authorities, and embassies, and collect the mail on daily basis or as advised by the HoPO.</li>
<li>Carry out daily routines at respective Ministries and public authorities (MoI, MoL, MoFA, MoSD, police stations, municipalities, embassies, etc).</li>
<li>Perform other duties as required by the HoPO.</li>
</ul>
<p > </p>
<p>PROFILE</p>
<table border="1" cellpadding="0" cellspacing="0" width="100%">
<tbody>
<tr>
<td >
<p > </p>
<p ><strong>Education</strong></p>
<p > </p>
</td>
<td >
<p> </p>
<ul>
<li>Secondary education is essential. University degree is preferable. Administration or communication related studies desirable.</li>
</ul>
</td>
</tr>
<tr>
<td >
<p ><strong>Experience</strong></p>
</td>
<td >
<ul>
<li>Essential previous experience (as Liaison Officer) of at least two years in related relevant positions, in MSF or other NGOs.</li>
<li>Valid driver’s license with a safe driving record.</li>
<li>Knowledge of driving rules and regulations, chauffeur protocol and courtesies, local roads and conditions.</li>
<li>Skills in minor vehicle repairs.</li>
</ul>
</td>
</tr>
<tr>
<td >
<p ><strong>Languages</strong> </p>
</td>
<td >
<p >Arabic – English</p>
</td>
</tr>
<tr>
<td >
<p ><strong>Knowledge</strong></p>
</td>
<td >
<ul>
<li>Very good writing/typing skills.</li>
<li>Essential computer literacy (word, excel and internet)</li>
</ul>
</td>
</tr>
<tr>
<td >
<p ><strong>Competencies</strong></p>
</td>
<td >
<ul>
<li>Results L1</li>
<li>Teamwork L1</li>
<li>Flexibility L1</li>
<li>Commitment L1</li>
<li>Service L1</li>
<li>Stress Management L2</li>
</ul>
</td>
</tr>
</tbody>
</table>
<p> </p>
<p><strong>WORK LOCATION</strong>: Amman, Shmeisani - Jordan</p>
<p><strong>CONTRACT</strong>: 6 months fixed-term contract (extendable) – full-time 100%</p>
<p > </p>
<p><strong>Interested applicants should submit their application in English containing</strong></p>
<p> Curriculum Vitae</p>
<p> Covering Letter explaining their motivation and describing their qualification for the position.</p>
<p >No later than the <span dir="RTL">/</span>October 11<sup>th</sup>, 202<span dir="RTL">6</span> in Akhtaboot website</p>
<p><strong>MSF promotes the inclusion of women and people with disabilities</strong><strong><em>.</em></strong></p>
<p>Only candidates who meet the requirements will be contacted via email.</p>
<p> </p>
<p><strong>Notice:</strong> No monetary transactions, no demands for favors in kind, nor other types of favoritism will be tolerated in the recruitment process. MSF reserves the right to refuse the hiring of a candidate who has benefited from such acts. All such illicit demands may be pursued through the judicial system.</p>
Confidential
Jordan - Amman
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p>A leading global pharmaceutical company is seeking an experienced Data Engineer / BI Engineer to design, build, and maintain scalable data platforms that enable analytics, reporting, and data-driven decision making. The role focuses on data ingestion, transformation, modeling, and analytics enablement, with strong emphasis on Python-based data engineering and modern data architectures.</p><p>Responsibilities:</p><p>1. Data Engineering & Data Architecture: Design and maintain scalable data pipelines for ingesting, transforming, and serving structured and semi-structured data. Develop robust data transformation and processing logic using Python and distributed data processing frameworks. Design and maintain analytical data models (dimensional models, fact/dimension tables) optimized for reporting and analytics. Ensure data quality, reliability, performance, and consistency across the data platform. Translate business and analytical requirements into efficient and maintainable data solutions.</p><p>2. Analytics & BI Enablement: Build and maintain semantic / analytical models that support enterprise reporting and self-service analytics. Collaborate with analysts and business users to deliver trusted datasets and metrics. Support reporting and dashboarding solutions by providing optimized data structures and calculations.</p><p>3. Delivery & Collaboration: Produce clear technical documentation including data models, transformation logic, and pipeline designs. Collaborate with cross-functional teams including data analysts, data engineers, and business stakeholders.</p><p>Bachelor s degree in data science, computer science, data engineering, or a relevant field.</p><p>1-3 years of BI development experience.</p><p>3+ years of cloud-based BI development experience</p><p>Excellent English language verbal and written communication.</p><p>Able to analyse and understand complex data.</p><p>Able to implement modules that have security and authorization frameworks.</p><p>Strong problem-solving skills</p><p>Technical Skills:</p><p>Programming & Data Processing: Strong proficiency in Python for data engineering and analytics use cases. Experience building reusable, testable, and maintainable data transformation code.</p><p>Data Warehousing & Modeling: Strong knowledge of SQL and analytical query optimization. Solid understanding of data warehousing concepts (ETL/ELT, fact and dimension modeling). Experience designing star and snowflake schemas for analytics and reporting. Understanding of semantic layers and metrics definitions for BI consumption.</p><p>Cloud & Modern Data Platforms: Experience working with cloud-based data platforms and data lakes(Preferred Azure). Understanding of scalable data architectures (Lakehouse, warehouse, streaming vs batch).</p><p>BI & Analytics: Experience supporting BI and reporting tools through well-designed datasets and models (Preferred Power BI). Knowledge of analytical calculations, KPIs, and performance optimization for reporting workloads.</p><p>CI/CD & DevOps (Supporting Skills): Working knowledge of CI/CD concepts applied to data and analytics projects. Experience using version control systems (e.g., Git, Perforce or Apache Subversion) for managing data, code, and artifacts. Familiarity with deployment pipelines and environment promotion for data solutions'</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Bachelor s degree in data science, computer science, data engineering, or a relevant field.</p><p>1-3 years of BI development experience.</p><p>3+ years of cloud-based BI development experience</p><p>Excellent English language verbal and written communication.</p><p>Able to analyse and understand complex data.</p><p>Able to implement modules that have security and authorization frameworks.</p><p>Strong problem-solving skills</p><p>Technical Skills:</p><p>Programming & Data Processing: Strong proficiency in Python for data engineering and analytics use cases. Experience building reusable, testable, and maintainable data transformation code.</p><p>Data Warehousing & Modeling: Strong knowledge of SQL and analytical query optimization. Solid understanding of data warehousing concepts (ETL/ELT, fact and dimension modeling). Experience designing star and snowflake schemas for analytics and reporting. Understanding of semantic layers and metrics definitions for BI consumption.</p><p>Cloud & Modern Data Platforms: Experience working with cloud-based data platforms and data lakes(Preferred Azure). Understanding of scalable data architectures (Lakehouse, warehouse, streaming vs batch).</p><p>BI & Analytics: Experience supporting BI and reporting tools through well-designed datasets and models (Preferred Power BI). Knowledge of analytical calculations, KPIs, and performance optimization for reporting workloads.</p><p>CI/CD & DevOps (Supporting Skills): Working knowledge of CI/CD concepts applied to data and analytics projects. Experience using version control systems (e.g., Git, Perforce or Apache Subversion) for managing data, code, and artifacts. Familiarity with deployment pipelines and environment promotion for data solutions'</p><p></p></section>
FHI 360
Jordan - Amman
<p><u>AMR Technical Officer</u></p>
<p><u>Job Summary:</u> </p>
<p>The AMR Technical Officer will support the day-to-day implementation of antimicrobial resistance activities under the STRIDES Jordan Activity. Working under the supervision of the AMR & IPC Advisor, the Antimicrobial Resistance Technical Officer will provide technical and operational support across AMR workstreams, assist in the development of AMR-related tools and materials, and coordinate with government counterparts and implementing partners as directed. The position contributes to AMR surveillance strengthening, capacity building, donor reporting, and workplan tracking, and ensures project activities are implemented in alignment with international best practices and Jordan’s National Action Plan on AMR. </p>
<p> </p>
<p><u>Accountabilities:</u> </p>
<ul>
<li>Provides technical support for the implementation of AMR activities in alignment with Jordan’s National Action Plan on AMR and relevant national guidelines. </li>
</ul>
<ul>
<li>Supports strengthening of AMR surveillance systems, including data collection, analysis, and reporting at the facility and national levels. </li>
</ul>
<ul>
<li>Assists in the development and dissemination of AMR-related tools, guidelines, training materials, and technical briefs. </li>
</ul>
<ul>
<li>Monitors and maintains AMR project protocols, instruments, data sets, manuals, and training materials. </li>
</ul>
<ul>
<li>Conducts searches of published literature on evolving issues in AMR, antimicrobial stewardship, and related public health areas. </li>
</ul>
<ul>
<li>Responds to technical requests and inquiries from internal and external staff related to AMR activities. </li>
</ul>
<ul>
<li>Supports implementation of AMR activities under the STRIDES Jordan workplan and tracks delivery of outputs against agreed timelines. </li>
</ul>
<ul>
<li>Ensures AMR technical implementation is consistent with best practices and meets donor contractual obligations. </li>
</ul>
<ul>
<li>Supports engagement with the Ministry of Health and relevant government entities on AMR surveillance and stewardship activities, as directed by the AMR & IPC Advisor. </li>
</ul>
<ul>
<li>Coordinates with operations and finance teams to support timely and on-budget implementation of AMR activities. </li>
</ul>
<ul>
<li>Drafts AMR technical progress reports and contributes to all donor reporting requirements. </li>
</ul>
<ul>
<li>Prepares and delivers presentations on AMR progress to the project team and relevant stakeholders. </li>
</ul>
<ul>
<li>Contributes to the development and review of annual workplans and AMR technical deliverables. </li>
</ul>
<ul>
<li>Assists with the development of proposals and AMR technical design documents, based on direction from technical leadership. </li>
</ul>
<p><u>.Applied Knowledge & Skills:</u> </p>
<ul>
<li>Working knowledge of AMR, antimicrobial susceptibility testing (AST) and AMR diagnostics, antimicrobial stewardship, and related public health areas, including familiarity with the Global Action Plan on AMR and WHO AMR core components. </li>
</ul>
<ul>
<li>Understanding of Jordan’s public health system, national AMR landscape, and relevant government structures is an advantage. </li>
</ul>
<ul>
<li>Experience supporting AMR programs and government counterparts in Jordan or the broader MENA region preferred. </li>
</ul>
<ul>
<li>Professional proficiency in both Arabic and English, written and verbal, is required. </li>
</ul>
<ul>
<li>Strong organizational and analytical skills, with ability to manage multiple tasks and meet deadlines. </li>
</ul>
<ul>
<li>Proficiency in MS Office and relevant data management tools. </li>
</ul>
<ul>
<li>Ability to analyze and interpret AMR laboratory and surveillance data, identify errors, and prepare clear and accurate reports. </li>
</ul>
<p> </p>
<p><u>Supervision Given/Received:</u> </p>
<ul>
<li>Reports to the AMR & IPC Advisor. </li>
</ul>
<ul>
<li>Has no formal supervisory responsibility; may provide guidance to junior or support staff. </li>
</ul>
<p> </p>
<p><u>Education: </u> </p>
<ul>
<li>Bachelor’s degree or its international equivalent in Microbiology, Public Health, Laboratory Sciences, Pharmacy, or a related field. </li>
</ul>
<p> </p>
<p><u>Experience</u> </p>
<ul>
<li>Minimum 4+ years of relevant experience in AMR, microbiology, antimicrobial stewardship, or a related public health field. </li>
</ul>
<ul>
<li>Experience providing technical support to AMR or health security programs in Jordan or the MENA region preferred. </li>
</ul>
<ul>
<li>Prior work experience in a non-governmental organization, government agency, or private organization operating in the public health or global health security space. </li>
</ul>
<ul>
<li>Professional proficiency in both<strong> Arabic and English</strong>, written and verbal, is required</li>
</ul>
<p>This job posting summarizes the main duties of the job. It neither prescribes nor restricts the exact tasks that may be assigned to carry out these duties. This document should not be construed in any way to represent a contract of employment. Management reserves the right to review and revise this document at any time.</p>
<p>FHI 360 is an <a href="http://www.fhi360.org/careers/eeo">equal opportunity and affirmative action employer</a> whereby we do not engage in practices that discriminate against any person employed or seeking employment based on race, color, religion, sex, sexual orientation, gender identity, national or ethnic origin, age, marital status, physical or mental disability, protected Veteran status, or any other characteristic protected under applicable law.</p>
<p>Our values and commitments to safeguarding: FHI 360 is committed to preventing any type of abuse, exploitation and harassment in our work environments and programs, including sexual abuse, exploitation and harassment. FHI 360 takes steps to safeguard the welfare of everyone who engages with our organization and programs and requires that all personnel, including staff members and volunteers, share this commitment and sign our code of conduct. All offers of employment will be subject to appropriate screening checks, including reference, criminal record and terrorism finance checks. FHI 360 also participates in the Inter-Agency Misconduct Disclosure Scheme (MDS), facilitated by the Steering Committee for Humanitarian Response. In line with the MDS, we will request information from job applicants’ previous employers about any substantiated findings of sexual abuse, exploitation and/or harassment during the applicant’s tenure with previous employers. By applying, job applicants confirm their understanding of these recruitment procedures and consent to these screening checks.</p>
<p>FHI 360 will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws.</p>
<p><strong>FHI 360 will never ask you for your career site username or password, and we will never request money, goods or services during the application, recruitment or employment process. If you have questions or concerns about correspondence from us, please email <a href="mailto:CareerCenterSupport@fhi360.org">CareerCenterSupport@fhi360.org</a>.</strong><br>
<br>
FHI 360 fosters the strength and health of its workforce through a <a href="https://www.fhi360.org/node/689">competitive benefits package</a>, professional development and policies and programs that support a healthy work/life balance. Join our global workforce to make a positive difference for others — and yourself.</p>
<p> </p>
Tetra Tech JOR
Jordan - Amman
<p><strong>Water and Wastewater Specialist</strong></p>
<p>ARD INC, a Tetra Tech Company, implementing the Water Efficiency and Conservation Activity (WEC), administered by the U.S. Department of State through the Regional Foreign Assistance Office (RFA) at the U.S. Embassy in Amman, Jordan is currently accepting expressions of interest for a <strong>Water and Wastewater Specialist</strong>. This position is limited duration agreement, based in Amman.</p>
<p><strong>Position Description/Summary: </strong></p>
<p>Under the supervision of the Water and Treated Wastewater (TWW) Policy and Planning Manager, the Water and Wastewater Specialist will support or lead a range of technical assistance activities to support the National Conveyor Project Management Unit (NCPMU), associated readiness activities, and wider water sector institutions including the Ministry of Water and Irrigation (MWI), the Water Authority of Jordan (WAJ), the Jordan Valley Authority (JVA), utilities, and other agencies. WEC currently supports the NCPMU to operationalize its Readiness Functions, which includes monitoring and delivery, donor and finance coordination, and strategic communications for NCP Readiness Interventions. WEC also supports the NCPMU with technical assessments, market research, and strategic planning related to the NCP and NCP Readiness. WEC also works with the JVA, WAJ, MWI, and utilities on strategic interventions, including national strategies, assessments, strategic plans, and master plans for water and wastewater systems. The goal of these interventions is to facilitate preparation and readiness for the Kingdom’s water sector to receive and efficiently and sustainably manage the additional supply of potable water and to sustainably manage and allocate the additional supply of TWW that will be generated by the NCP to the irrigated agriculture and industrial sectors</p>
<p><strong>Responsibilities: </strong></p>
<ul>
<li>Support WEC’s coordination and collaboration with the NCPMU including associated readiness activities and broader water sector agencies by developing and refining scopes of work; supporting and/or supervising the planning, delivery, and oversight of technical activities; activity-level budget and financial management and oversight; and providing quality assurance and control over technical deliverables. Scopes of work will cover various aspects related to NCP and NCP Readiness, including planning for water and wastewater infrastructure, water and wastewater allocation planning, wastewater reuse master planning, market assessments, and strategic planning, among other services.</li>
<li>Support proactive engagement with WEC leadership, USG, and NCPMU on developing potential technical assistance ideas that will advance planning, operationalization, sustainable management of the NCP, and sustainable management and reuse of anticipated additional supply of treated wastewater.</li>
<li>Provide technical leadership on all aspects of engineering-related tasks under NCP and NCP Readiness Interventions for water and wastewater, including supporting data collection and review for developing preliminary designs of water, wastewater, and reuse systems; validating data, planning assumptions and scenarios for strategic and detailed wastewater and reuse master plans; technical review of water, wastewater, and reuse models, hydraulic assessments , and other technical outputs generated under WEC’s technical activities; and providing other services as needed. </li>
<li>Support WEC’s leadership on advising the NCPMU Readiness Function team including the NCP Readiness Director, Monitoring and Delivery Team Lead and the Donor and Finance Coordination Team Lead on planning, coordination, and implementation of key tasks under the NCP Readiness Function Monitoring and Management Framework and in their work plan. </li>
<li>Support the design, management and implementation of grant activities with public and private sector stakeholders as they relate to the NCP and NCP Readiness in water and wastewater sectors.</li>
<li>Facilitate stakeholder consultations, working groups and technical advisory committees under NCP and NCP Readiness Activities. </li>
<li>Contribute to the preparation, review, revision, and finalization of project deliverables, communications and learning documents as required by project leadership.</li>
<li>Actively participate in coordination meetings within the component team, cross-component meetings and all-staff meetings and meetings with the NCPMU Readiness team when required, and contributing to a positive working environment across the team.</li>
</ul>
<p><strong>Qualifications: </strong></p>
<ul>
<li>Bachelor’s degree in civil engineering or related engineering discipline and a minimum of 3 years of relevant experience in water and wastewater infrastructure and management</li>
<li>Strong understanding of and demonstrated experience with water and wastewater infrastructure, water supply allocation planning, wastewater management and treatment, wastewater reuse systems, etc.</li>
<li>Demonstrated experience working with the Ministry of Water and Irrigation, Water Authority of Jordan, Jordan Valley Authority, and other water sector agencies on strategic planning, technical assessments, water and wastewater system development, tendering, supervision, and other similar interventions.</li>
<li>Demonstrated experience in engineering design and/or supervision in the water and wastewater sectors. .</li>
<li>Demonstrated experience with Environmental Impact Assessment (EIA) requirements and mitigation measures, including the identification and implementation of mitigation actions and environmental interventions for large-scale water and wastewater infrastructure projects.</li>
<li>Strong understanding of water sector functions, institutions, water and wastewater infrastructure, engineering interfaces and management systems for bulk water supply and treated wastewater management and reuse.</li>
<li>Strong analytical and relationship building skills, including ability to work in partnership with consultants, subcontractors, donors, and senior-level Government of Jordan representatives.</li>
<li>Ability to communicate effectively with persons and organizations on all levels relevant to the water sector.</li>
<li>Proficiency in relevant engineering software, including CAD, SewerGEMS, WaterGEMS, and WaterCAD, with the ability to support hydraulic modeling, GIS-based analysis, and related water and wastewater engineering interventions.</li>
<li>Excellent team management, communication, and stakeholder coordination skills.</li>
<li>Strong written communication skills, including demonstrated ability to write required documents in a clear, concise, well-organized manner in both English and Arabic</li>
<li>Ability to travel within Jordan as needed</li>
</ul>
<p > </p>
<p>To apply through <a href="mailto:ARD.Project.JordanWEC.Recruitment@tetratech.com">ARD.Project.JordanWEC.Recruitment@tetratech.com</a> with a cover letter and current curriculum vitae (CV) in reverse chronological order format. Please list the title of the position in the email subject line</p>
<p>This is a repost of a previously advertised position; applicants who already applied need not reapply. Applications that do not meet the minimum requirements listed above will not be considered. Please ensure that all necessary documents are uploaded, as incomplete applications and/or corrupt files may delay processing of your application or remove you from consideration. No phone calls will be accepted. Applicants are encouraged to apply <strong>within one week of this posting</strong>.</p>
<p>"<strong>Please note that this vacancy is for a limited duration contract, with an anticipated assignment length of up to 15 months or less”</strong></p>
Confidential
Jordan - Amman
<p><h4>About Lucidya<\/h4>\n<p>Lucidya is an AI-native platform for customer experience (CX) intelligence that helps organizations understand, engage, and retain customers at scale.<\/p>\n<p>Unlike traditional platforms that stop at reporting and dashboards, Lucidya combines proprietary AI, deep language understanding, and autonomous workflows to help organizations move from insight to action. Our technology is built in-house and trained on millions of multilingual customer conversations, enabling brands across the MENA region to make better decisions, deliver better experiences, and build stronger customer relationships.<\/p>\n<p>As AI reshapes how businesses operate, we're building products that make customer understanding faster, more accurate, and more actionable than ever before.<\/p>\n\n<h4>Why this role matters<\/h4>\n<p>Most organizations today are overwhelmed with customer data.<\/p>\n<p>Conversations are happening across social media, surveys, reviews, support tickets, messaging channels, and countless other touchpoints. The challenge isn't collecting the data anymore. It's knowing what matters and what to do next.<\/p>\n<p>The Monitoring & Research domain sits at the center of that challenge.<\/p>\n<p>This is where customers come to understand public perception, identify emerging trends, monitor competitors, measure customer sentiment, and uncover the insights that drive business decisions. It is one of the most strategically important parts of Lucidya's platform and one of the biggest opportunities for innovation as AI transforms how research and customer intelligence are done.<\/p>\n<p>As Senior Product Manager, you'll be responsible for shaping how thousands of users discover, trust, and act on insights generated from millions of customer conversations.<\/p>\n<p>You'll be joining a team that values ownership over hierarchy, customer outcomes over feature output, and learning over certainty. We move quickly, challenge assumptions, and expect product leaders to bring strong opinions while remaining open to changing their minds when the evidence says otherwise.<\/p>\n<p>If you're excited by complex customer problems, AI-powered products, and the opportunity to define the future of customer intelligence in a region where world-class solutions are still emerging, this role will give you significant room to make an impact.<\/p>\n\n<h4>What you'll do<\/h4>\n<p><strong>Own the future of Monitoring & Research at Lucidya<\/strong><br>\nYou'll define the vision, strategy, and roadmap across three key product areas:<\/p>\n<ul>\n<li>Social listening<\/li>\n<li>Managed channels analytics<\/li>\n<li>Voice of Customer (VoC)<\/li>\n<\/ul>\n<p>Your responsibility isn't simply delivering features. It's ensuring customers can confidently answer critical business questions about their customers, markets, competitors, and brand performance.<\/p>\n\n<p><strong>Turn customer signals into decisions<\/strong><br>\nYou'll spend significant time understanding how customers currently make decisions, where they struggle to find trustworthy insights, and what prevents them from taking action.<\/p>\n<p>You'll use those learnings to build products that help customers move beyond reporting and toward clear recommendations, meaningful insights, and measurable business outcomes.<\/p>\n\n<p><strong>Lead discovery before delivery<\/strong><br>\nYou'll challenge assumptions, validate problems, and ensure we're solving issues that matter before resources are committed.<\/p>\n<p>You'll regularly engage customers, prospects, Customer Success teams, and internal stakeholders to uncover opportunities and validate product direction.<\/p>\n<p>Success in this role means building the right thing, not simply building things quickly.<\/p>\n\n<p><strong>Raise the quality bar for AI-powered insights<\/strong><br>\nAs AI becomes increasingly central to our platform, you'll help define what \"trustworthy AI\" means in practice.<\/p>\n<p>You'll work closely with AI, Data, Design, and Engineering teams to improve:<\/p>\n<ul>\n<li>Insight accuracy<\/li>\n<li>Sentiment quality<\/li>\n<li>Explainability<\/li>\n<li>Relevance<\/li>\n<li>Customer trust<\/li>\n<\/ul>\n<p>You'll constantly ask whether an insight is genuinely useful, not just technically impressive.<\/p>\n\n<p><strong>Make difficult prioritization decisions<\/strong><br>\nNot every good idea belongs on the roadmap.<\/p>\n<p>You'll evaluate opportunities using customer feedback, product data, market insights, commercial priorities, and strategic impact.<\/p>\n<p>You'll make trade-offs transparently and help the organization understand why certain bets are worth making while others are not.<\/p>\n\n<p><strong>Drive product adoption and business impact<\/strong><br>\nYou'll closely monitor customer behavior, adoption patterns, retention drivers, churn signals, and feedback loops.<\/p>\n<p>You'll use those insights to continuously improve the product and ensure the work being delivered creates measurable value for both customers and the business.<\/p>\n\n<p><strong>Be a leader beyond product<\/strong><br>\nYou'll collaborate across Engineering, Design, AI, Customer Success, Sales, Marketing, and Leadership teams.<\/p>\n<p>You'll help create alignment, provide clarity during ambiguity, and contribute to building a culture where teams are empowered to solve problems rather than simply execute requirements.<\/p>\n\n<h4>Requirements<\/h4>\n<h4>Who you are<\/h4>\n<ul>\n<li>You have strong product fundamentals<br>\nYou have at least 5 years of product management experience, ideally within B2B SaaS environments.<br>\nYou know how to take a problem from discovery through validation, delivery, measurement, and iteration.<br>\nYou understand that product management is ultimately about creating customer and business value, not managing backlogs.<\/li>\n<li>You simplify complexity<br>\nYou're comfortable working with large datasets, analytics platforms, AI-powered products, or technically complex systems.<br>\nMore importantly, you know how to transform complexity into experiences that feel intuitive and useful to customers.<\/li>\n<li>You stay close to customers<br>\nYou don't rely solely on internal opinions to make decisions.<br>\nYou regularly speak with customers, investigate workflows, validate assumptions, and seek evidence before committing to a direction.<br>\nYou're naturally curious about how people work and where products create friction in their lives.<\/li>\n<li>You are comfortable making decisions with incomplete information<br>\nYou won't always have perfect data.<br>\nYou can balance analysis with action, make informed decisions under uncertainty, and adapt when new information becomes available.<\/li>\n<li>You communicate with clarity<br>\nYou can explain technical concepts to non-technical audiences and customer problems to technical teams.<br>\nYou build alignment through clear thinking, structured communication, and transparency.<\/li>\n<li>You care about outcomes<br>\nYou measure success by customer adoption, customer value, and business impact rather than the number of features released.<br>\nYou're willing to challenge existing thinking when you believe there's a better way to solve a problem.<\/li>\n<\/ul>\n\n<h4>Bonus points if you have<\/h4>\n<ul>\n<li>Experience with social listening, media monitoring, Voice of Customer, customer intelligence, or research platforms<\/li>\n<li>Experience building AI-powered, analytics-heavy, or data-intensive products<\/li>\n<li>Familiarity with sentiment analysis, NLP, LLMs, recommendation systems, or automated research workflows<\/li>\n<li>Experience working with Arabic-language products, dialects, or regional customer behaviors<\/li>\n<li>Knowledge of MENA markets, particularly Saudi Arabia and the GCC<\/li>\n<li>Experience with platforms such as Brandwatch, Sprinklr, Meltwater, Talkwalker, Qualtrics, Medallia, or Brand24<\/li>\n<\/ul>\n\n<h4>What success looks like<\/h4>\n<ul>\n<li>Within your first 12 months:<\/li>\n<li>Customers trust Lucidya's insights enough to use them in critical business decisions<\/li>\n<li>Product adoption and engagement across Monitoring & Research increase meaningfully<\/li>\n<li>AI-powered insight experiences become more accurate, actionable, and differentiated<\/li>\n<li>Clear product strategy and prioritization frameworks are established across the domain<\/li>\n<li>Customer feedback consistently influences roadmap decisions<\/li>\n<li>Cross-functional teams have strong alignment around goals, priorities, and outcomes<\/li>\n<\/ul>\n\n<p>Lucidya is an equal opportunity employer. We believe great teams are built through diverse experiences, perspectives, and backgrounds. If you're excited about the opportunity but don't meet every requirement, we encourage you to apply anyway.<\/p><\/p><p><\/p>