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<h2 class="h5">Job description</h2>
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<span><br>JOB SUMMARY<br>Functions as the leader of the property’s sales department for W Amman, The S Regis Amman, Al Manara A luxury Collection Aqaba and the Westin Aqaba properties with bookings over 300 peak rooms and significant local catering revenue. Manages the property's reactive and proactive sales efforts. Provides day to day leadership to sales associates to achieve property sales objectives with overall responsibility for achieving booking goals and property revenues. Implements the brand’s service strategy and applicable brand initiatives in all aspects of the sales process and focuses on building long-term, value-based customer relationships that enable achievement of the hotel’s’ sales objectives. Evaluates the property’s participation in the various sales channels (e.g., Area Sales, Group Sales within the Sales Office, electronic lead channels, etc.) and develops strong working relationships to proactively position and market the property. Manages the marketing budget to enable development of property specific campaigns, promotions and collateral to drive revenue and meet property objectives. Interfaces with regional marketing communications for regional and national promotions pull through. Develops and implements property–wide strategies that deliver products and services to meet or exceed the needs and expectations of the brand’s target customer profile and property associates and provides a return on investment to the owner and Marriott International.<br>CANDIDATE PROFILE <br>Education and Experience<br>Required:<br>• 2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 4 years experience in the sales and marketing or related professional area.<br>OR<br>• 4-year bachelor's degree in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 2 years experience in the sales and marketing or related professional area.<br>Preferred:<br>• 4 year college degree.<br>• Demonstrated skills in supervising a team.<br>• Lodging sales experience.<br>• Hotel industry work experience, demonstrating progressive career growth and a pattern of exceptional performance. <br>CORE WORK ACTIVITIES<br>Managing Sales Activities<br>• Manages the development of a strategic account plan for the demand generators in the market.<br>• Manages the property's reactive and proactive sales efforts.<br>• Determines and develops marketing communication activities, in conjunction with Regional Marketing Communications.<br>• Provides customer intelligence in evaluating the market and economic trends that may lead to changes in sales strategy to meet or exceed customer expectations.<br>• Reviews the Strategic Alignment Review (STAR) report, competitive shopping reports and uses other resources to maintain an awareness of the hotel’s market position.<br>• Researches competitor’s sales team strategies to identify ways to grow occupancy and RevPAR and increase market share.<br>• Attends sales strategy meetings to provide input on weekly and overall sales strategy.<br>• Suggests innovative marketing ideas and develops deployment strategies to continue to grow market share.<br>• Evaluates and supports participation and account deployment with Area Sales and Group Sales within the Sales Office.<br>• Serves as the sales contact for the General Manager, property leadership team, Group Sales and Area Sales leaders.<br>• Serves as the sales contact for customers; serves as the customer advocate.<br>• Serves as hotel authority on sales processes and sales contracts.<br>• Serves as the property sales liaison with Area Sales, Group Sales, Revenue Management, Event Management, Regional Marketing Communications and other hotel departments as appropriate.<br>• Participates in sales calls with members of the Sales and Marketing team to acquire new business and/or close on business.<br>• Identifies public relations opportunities and coordinates activities to augment the overall marketing communication strategy.<br>• Supports the General Manager by coordinating crisis communications.<br>• Executes and supports Marriott’s Customer Service Standards and hotel’s Brand Standards.<br>• Executes and supports the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence).<br>• Participates in and practices daily service basics of the brand (e.g., , Marriott Hotels and Resorts (MHR) Spirit to Serve Daily Basics, Renaissance Hotels and Resorts (RHR) Savvy Service Basics, Courtyard, SpringHill Suites, Fairfield Inn Basics of the Day, Residence Inn Daily Huddle, or TownePlace Suites Morning Meeting).<br>• Implements a seamless turnover from sales to operations and back to sales while consistently delivering high level of service.<br>• Monitors the effective resolution of guest issues that arise as a result of the sales process by creating mechanisms to channel issues to property leadership and/or other appropriate stakeholders.<br>• Maintains successful performance by increasing revenues, controlling expenses and providing a return on investment for the owner and Marriott International.<br>• Implements the brand’s service strategy and applicable brand initiatives in all aspects of the sales process and focuses on building long-term, value-based customer relationships that enable achievement of the hotel’s’ sales objectives.<br>• Interfaces with regional marketing communications for regional and national promotions pull through.<br>• Performs other duties, as assigned, to meet business needs.<br>Building Successful Relationships<br>• Develops strong partnerships with local organizations to further increase brand/product awareness.<br>• Develops and manages internal key stakeholder relationships.<br>• Develops strong community and public relations by maintaining property participation in local, regional and national tradeshows and client events.<br>• Executes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and monitoring their satisfaction before and during their program/event.<br>• Serves the customer by understanding their needs and recommending the appropriate features and services that best meet their needs and exceed their expectations, while building a relationship and loyalty to Marriott.<br>• Gains understanding of the hotel’s primary target customer and service expectations; serves the customer by understanding their business, business issues and concerns, to offer better business solution both prior to, and during the program/event.<br>Leadership<br>• Functions as the leader of the property’s sales department for properties with bookings over 300 peak rooms and significant local catering revenue.<br>• Develops sales goals and strategies and verifies alignment with the brand business strategy.<br>• Executes the sales strategy in order to meet individual booking goals for both self and staff.<br>• Coaches leaders of revenue generating departments in developing effective revenue strategies and setting aggressive goals that will drive the property's financial performance.<br>• Verifies Sales team understands and is leveraging Marriott International (MI) demand engines to full potential.<br>• Works with Human Resources, Engineering and Loss Prevention to monitor compliance with local, state and federal regulations and/or union requirements.<br>• Partners with Human Resources to attract, develop and retain the right people in order to support the strategic priorities of the market.<br>• Creates effective structures, processes, jobs and performance management systems are in place.<br>• Sets goals and expectations for direct reports using the Leadership Performance Process (LPP), aligns performance and rewards, addresses performance issues and holds staff accountable for successful results.<br>• Forecasts talent needs and manages talent acquisition strategy with Human Resources (HR) to minimize lost time due to turnover.<br>• Maintains an active list of the competition’s best sales people and executes a recruitment and acquisition plan with HR.<br>• Supports tools and training resources to educate sales associates on winning catering solutions.<br>• Champions leadership development and workforce planning priorities by assessing, selecting, retaining and developing diverse, high-caliber talent that can lead the organization today and strengthen the leadership bench for the future; continues to upgrade the sales & marketing talent; works with HR to anticipate future talent needs based on business growth plans.<br>• Identifies, trains and mentors group sales associates; utilizes all available on the job training tools for associates.<br>• Transfers functional knowledge and develops group sales skills of other discipline managers.<br>• Provides day to day leadership to sales associates to achieve property sales objectives with overall responsibility for achieving booking goals and property revenues.<br>• Evaluates the property’s participation in the various sales channels (e.g., Area Sales, Group Sales within the Sales Office, electronic lead channels, etc.) and develops strong working relationships to proactively position and market the property.<br>• Manages the marketing budget to enable development of property specific campaigns, promotions and collateral to drive revenue and meet property objectives.<br>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.<br>W Hotels’ mission is to Ignite Curiosity, Expand Worlds. We are a place to experience life. We’re here to open doors and open minds. We are constantly inspired by new faces and new experiences. A tuned-in, up-for-anything spirit is at our core and has made us renowned for reinventing the norms of luxury around the globe. Whatever/Whenever is our culture and service philosophy that brings our guests’ passions to life. If you are original, innovative, and always looking towards the future of what’s possible, welcome to W Hotels. In joining W Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</span> </div>
<h2 class="h5">Job description</h2>
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<p><b>Date Posted:</b></p><br><br>2026-07-08&#xa;&#xa;<p><b>Country:</b></p><br><br>Jordan&#xa;&#xa;<p><b>Location:</b></p><br><br>JO-AM-AMMAN-183 ~ 183 Saqra Complex A ~ ARMADA TWR, Armada Tower, Arar Mustafa Wahbi Al Tal St., 1st Floor, Office 204 (External Site)&#xa;&#xa;<p><b>Position Role Type:</b></p><br><br>Unspecified<br><br><p>The Pratt & Whitney Customer Business organization has an exciting opportunity for a Field Service Representative (FSR) located at our Amman, Jordan field service office serving our customer Royal Jordanian and other regional customers. This position provides on-wing support for our customer and requires both technical expertise and the ability to build strong customer relationships. We are searching for a highly motivated and qualified individual to bolster the world class customer support we currently provide.</p><br><br><p>The position reports to the Customer Fleet Director, Middle East. This team interfaces with the customer powerplant engineering team, Customer Technical Service (CTS), and other responsible P&W organizations to ensure customer operations are supported smoothly. This is accomplished by providing the customer with access to the right tools and organizations within Pratt & Whitney for items such as engine troubleshooting, warranty claims, spare parts and repairs, spare engine allocations, MRO shops, and sales. The FSR also is the point of contact for internal departments to understand what is happening with the customer, using P&W tools daily such as Engine Wise Connect, EData+, and MS Dynamics.</p><br><br><br><p><b>Key responsibilities: </b></p><br><br><p><i><u>Technical in nature</u></i></p><br><br><ul><li>Provide the assigned customer(s) with technical and operational program support for various engine groups. This individual will be responsible for coordinating and managing on-wing operational issues, customer concerns, and provide 24-hour comprehensive technical support and customer assistance. A solid working knowledge of aviation gas turbine engines, along with troubleshooting expertise, are the key responsibilities.</li><li>Team player, able to take and give direction to expeditiously solve Customer issues</li><li>Effectively communicate in real time, both clearly and concisely, and in all forms</li><li>Ability to collaborate with other Field Representatives to advance solutions</li><li>Contributes to the business by applying knowledge and skills in multiple functional areas</li><li>The individual is expected to always “go beyond”, as PW customers depend on this level of service to achieve mutual success</li></ul><p><i><u>Customer relationship</u></i></p><br><br><ul><li>Operator’s first contact to address all technical and business concerns. The individual must be able to work with a full spectrum of an airline company’s staff, interfacing frequently with all customer employees, from Executives to Line Technicians. The individual should be comfortable representing Pratt & Whitney at key customer meetings.</li></ul><p><i><u>Ability to work independently</u></i></p><br><br><ul><li>This position requires 24/7 accessibility for the customer and will rely heavily on troubleshooting abilities with minimal supervision. Candidate must also collaborate with the P&W Hartford CFTs, CTS, and P&W colleagues to provide real time information to understand fleet risk. A successful candidate for this role needs to maintain a positive, empathetic, and engaging professional attitude toward customers and colleagues always.</li></ul><br><p><b><u>Experience/Qualifications</u></b></p><br><br><p><i><u>Basic Qualifications:</u></i></p><br><br><ul><li>Demonstrated technical proficiency with jet engine technical data</li><li>Associate’s degree in aviation related field, with aminimum 7 years of experience with commercial / military aircraft engines and directly working with / for airline customers, OR</li><li>Bachelor’s degree in engineering or aviation related field or equivalent, with a minimum of 5 years of experience with maintaining commercial / military aircraft engines and directly working with/for airline customers, OR</li><li>A master’s degree with 3 years of experience with maintaining commercial aircraft engines and directly working with / for airline customers</li><li>Experience in an external facing role</li><li>Demonstrated written and verbal communication skills</li></ul><p><i><u>Preferred Qualifications a plus: </u></i></p><br><br><ul><li>Familiarity with Airbus A320 aircraft manuals and OEM engine manuals</li><li>Familiarity with P&W Geared Turbofan engine</li><li>Previously held part 147 aviation maintenance A&P license or similar aircraft engine mechanic experience</li></ul><br><p>This position is located onsite at a P&W customer location. The candidate must be Jordanian national and not requiring any work authorization. Travel up to 20%. After hours onsite support may be required to support airline maintenance windows. The FSR is typically on call outside of core business hours with the support of P&W help desk, CTS, and the Customer Fleet Director.</p><br><br><br><p><b>Privacy Policy and Terms:</b></p><br><br><p>Click on this link to read the Policy and Terms</p><br><br><br><br><p><span><i>RTX adheres to the principles of equal employment. All qualified applications will be given careful consideration without regard to ethnicity, color, religion, gender, sexual orientation or identity, national origin, age, disability, protected veteran status or any other characteristic protected by law. </i> </span></p><br><br><br><br><p><b>Privacy Policy and Terms:</b></p><br><br><p><span>Click on this </span>link<span> to read the Policy and Terms</span></p><br><br><br> </div>
<h2 class="h5">Job description</h2>
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<p><b>Date Posted:</b></p><br><br>2026-07-08&#xa;&#xa;<p><b>Country:</b></p><br><br>Jordan&#xa;&#xa;<p><b>Location:</b></p><br><br>JO-AM-AMMAN-183 ~ 183 Saqra Complex A ~ ARMADA TWR, Armada Tower, Arar Mustafa Wahbi Al Tal St., 1st Floor, Office 204 (External Site)&#xa;&#xa;<p><b>Position Role Type:</b></p><br><br>Unspecified<br><br><p>The Pratt & Whitney Customer Business organization has an exciting opportunity for a Field Service Representative (FSR) located at our Amman, Jordan field service office serving our customer Royal Jordanian and other regional customers. This position provides on-wing support for our customer and requires both technical expertise and the ability to build strong customer relationships. We are searching for a highly motivated and qualified individual to bolster the world class customer support we currently provide.</p><br><br><p>The position reports to the Customer Fleet Director, Middle East. This team interfaces with the customer powerplant engineering team, Customer Technical Service (CTS), and other responsible P&W organizations to ensure customer operations are supported smoothly. This is accomplished by providing the customer with access to the right tools and organizations within Pratt & Whitney for items such as engine troubleshooting, warranty claims, spare parts and repairs, spare engine allocations, MRO shops, and sales. The FSR also is the point of contact for internal departments to understand what is happening with the customer, using P&W tools daily such as Engine Wise Connect, EData+, and MS Dynamics.</p><br><br><br><p><b>Key responsibilities: </b></p><br><br><p><i><u>Technical in nature</u></i></p><br><br><ul><li>Provide the assigned customer(s) with technical and operational program support for various engine groups. This individual will be responsible for coordinating and managing on-wing operational issues, customer concerns, and provide 24-hour comprehensive technical support and customer assistance. A solid working knowledge of aviation gas turbine engines, along with troubleshooting expertise, are the key responsibilities.</li><li>Team player, able to take and give direction to expeditiously solve Customer issues</li><li>Effectively communicate in real time, both clearly and concisely, and in all forms</li><li>Ability to collaborate with other Field Representatives to advance solutions</li><li>Contributes to the business by applying knowledge and skills in multiple functional areas</li><li>The individual is expected to always “go beyond”, as PW customers depend on this level of service to achieve mutual success</li></ul><p><i><u>Customer relationship</u></i></p><br><br><ul><li>Operator’s first contact to address all technical and business concerns. The individual must be able to work with a full spectrum of an airline company’s staff, interfacing frequently with all customer employees, from Executives to Line Technicians. The individual should be comfortable representing Pratt & Whitney at key customer meetings.</li></ul><p><i><u>Ability to work independently</u></i></p><br><br><ul><li>This position requires 24/7 accessibility for the customer and will rely heavily on troubleshooting abilities with minimal supervision. Candidate must also collaborate with the P&W Hartford CFTs, CTS, and P&W colleagues to provide real time information to understand fleet risk. A successful candidate for this role needs to maintain a positive, empathetic, and engaging professional attitude toward customers and colleagues always.</li></ul><br><p><b><u>Experience/Qualifications</u></b></p><br><br><p><i><u>Basic Qualifications:</u></i></p><br><br><ul><li>Demonstrated technical proficiency with jet engine technical data</li><li>Associate’s degree in aviation related field, with aminimum 7 years of experience with commercial / military aircraft engines and directly working with / for airline customers, OR</li><li>Bachelor’s degree in engineering or aviation related field or equivalent, with a minimum of 5 years of experience with maintaining commercial / military aircraft engines and directly working with/for airline customers, OR</li><li>A master’s degree with 3 years of experience with maintaining commercial aircraft engines and directly working with / for airline customers</li><li>Experience in an external facing role</li><li>Demonstrated written and verbal communication skills</li></ul><p><i><u>Preferred Qualifications a plus: </u></i></p><br><br><ul><li>Familiarity with Airbus A320 aircraft manuals and OEM engine manuals</li><li>Familiarity with P&W Geared Turbofan engine</li><li>Previously held part 147 aviation maintenance A&P license or similar aircraft engine mechanic experience</li></ul><br><p>This position is located onsite at a P&W customer location. The candidate must be Jordanian national and not requiring any work authorization. Travel up to 20%. After hours onsite support may be required to support airline maintenance windows. The FSR is typically on call outside of core business hours with the support of P&W help desk, CTS, and the Customer Fleet Director.</p><br><br><br><p><b>Privacy Policy and Terms:</b></p><br><br><p>Click on this link to read the Policy and Terms</p><br><br><br><br><p><span><i>RTX adheres to the principles of equal employment. All qualified applications will be given careful consideration without regard to ethnicity, color, religion, gender, sexual orientation or identity, national origin, age, disability, protected veteran status or any other characteristic protected by law. </i> </span></p><br><br><br><br><p><b>Privacy Policy and Terms:</b></p><br><br><p><span>Click on this </span>link<span> to read the Policy and Terms</span></p><br><br><br> </div>
<h2 class="h5">Job description</h2>
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Org. Setting and Reporting<br>The position is located in the Procurement Unit of the Mission Support Component of OSESGY. The incumbent will be based in Amman, Jordan and will report to the Chief of Unit, Procurement.<br> Responsibilities<br>The Procurement Assistant assists in the implementation of effective and efficient management and delivery of procurement of goods and services and sale activities required by the mission to fulfil its mandate and carry out the procurement work in an effective, efficient, economical and timely manner. Within the limits of delegated authority, the incumbent will be responsible for performing the following duties: • Provides procurement, logistical and administrative support to a team of Procurement Officers in the acquisition of a wide variety of goods and services. • Reviews, records and prioritizes purchasing requests and obtains additional information/documentation as required; determines the availability of vendors and funding sources. • Monitors status of existing requisitions, maintains contact with suppliers to ensure timely delivery of goods and services, coordinates shipment of goods/commodities/equipment to HQ and field missions, verifies receipt and inspection of deliverables and accurately reports, as and if required. • Produces tender documents (e.g. Invitations to Bids, Requests for Proposals and Requests for Quotation) based on the nature of requirements and cost of procurement involved. • Prepares abstracts of offers and compiles data contained in quotations, proposals and bids to determine which supplier can deliver the required goods/services at the best terms and lowest costs possible under the guidance of Procurement Officers. • Finalizes purchase orders and contracts for approval by the Procurement Officer; if required, prepares submission to the Contracts Committee for review and subsequent approval by the authorized official. • Assists relevant officers in more complex, higher value purchasing operations; coordinates distribution of pertinent documents to concerned parties, ensures appropriate follow-up action, etc. • Maintains relevant internal databases and files; keeps track of any contractual agreements, systems contracts, etc. and informs affected users of contractual rights and obligations. • Researches, retrieves and presents information from a variety of internal and external sources on sources of supply, vendors by commodity, etc., as well as obtain specifications for new products and equipment on the market. • Drafts routine correspondence. • Performs other duties as assigned.<br> Competencies<br>Professionalism: Extensive knowledge of all purchasing and accounting techniques. Substantive knowledge of internal procurement policies, processes and procedures and extensive experience in their application for the purchase of a wide range of supplies and services. Thorough knowledge of financial rules and regulations; ability to research and gather information from a variety of external and internal sources; demonstrated ability to apply good judgment in the context of assignments given. Shows pride in work and in achievements; demonstrates professional competence and mastery of subject matter; is conscientious and efficient in meeting commitments, observing deadlines and achieving results; is motivated by professional rather than personal concerns; shows persistence when faced with difficult problems or challenges; remains calm in stressful situations. Commitment to implementing the goal of gender equality by ensuring the equal participation and full involvement of women and men in all aspects of work. Teamwork: Works collaboratively with colleagues to achieve organizational goals; Solicits input by genuinely valuing others' ideas and expertise; Is willing to learn from others; Places team agenda before personal agenda; Supports and acts in accordance with final group decision, even when such decisions may not entirely reflect own position; Shares credit for team accomplishments and accepts joint responsibility for team shortcomings. Planning and Organizing: Develops clear goals that are consistent with agreed strategies; Identifies priority activities and assignments and adjusts priorities as required; Allocates appropriate amount of time and resources for completing work; Foresees risks and allows for contingencies when planning; Monitors and adjusts plans and actions as necessary; Uses time efficiently.<br> Education<br>High school diploma or equivalent is required.<br> Job - Specific Qualification<br>A certificate of completion of CIPS Procurement at level 4 is required. <br> Work Experience<br>At least five (5) years of progressively responsible experience in procurement, administrative services or related area is required. The minimum years of relevant experience is reduced to three (3) years for candidates who possess a first-level university degree or higher. Experience within the United Nations common system, handling procurement-related matters is desirable. Experience providing procurement assistance in or to a UN field operation is desirable. Working experience in an ERP system such as SAP (UMOJA) is required. Experience working with the Financial Regulations and Rules of the United Nations or a similar international organization is desirable.<br> Languages<br>English and French are the working languages of the United Nations Secretariat. For this job opening, English <b>and</b> Arabic are required. The table below shows the minimum required level for each skill in these languages, according to the UN Language Framework (please consult https://languages.un.org for details).<br> .headtable { font-family: arial, sans-serif; border-collapse: collapse; width: 100%; border: 1px solid gray; border-radius: 10px; overflow: hidden; } .headTitle { font-family: Arial, Helvetica, sans-serif; font-size: 16px; font-weight: bold; /*color: rgb(65, 98, 145);*/ color:black; } .headtable tr td, .headtable tr th { text-align: center; vertical-align: middle; padding: 6px; } .headtable th{ background-color: #F4F4F4; color: #002d62; font-weight: bold; text-align: center; vertical-align: middle; padding: 12px; border-right: 1px solid #ccc; } .headtable td { text-align: center; vertical-align: middle; background-color: white; border-top: 1px solid #ccc; border-right: 1px solid #ccc; } .headtable th:last-child, .headtable td:last-child { border-right: none; } .headtable tr:last-child td { border-bottom: none; } .rounded-table-wrapper { border-radius: 12px; border: 1px solid #ccc; overflow: hidden; } Required LanguagesLanguageReadingWritingListeningSpeaking<br><b>English</b>UN Level IIIUN Level IIIUN Level IIIUN Level III<br><b>Arabic</b>UN Level IUN Level IUN Level IUN Level I<br> <br> Assessment<br>Evaluation of qualified candidates may include an assessment exercise which may be followed by competency-based interview or informal interview.<br> Special Notice<br>This position is temporarily available for 364 days. If the selected candidate is a staff member from the United Nations Secretariat, the selection will be administered as a temporary assignment. While this temporary assignment may provide the successful applicant with an opportunity to gain new work experience, the selection for this position is for a limited period and has no bearing on the future incumbency of the post. Subject to the funding source of the position, the eligibility for this temporary job opening may be limited to candidates based at the duty station. This position is subject to local recruitment pursuant to staff rule 4.4 of the United Nations Staff Rules. Applicants for positions in the General Service and related categories must be authorized to work for the United Nations in the duty station where the position is located. Eligible applicants selected from outside the duty station are responsible for any expenses in connection with their relocation to the duty station. Staff members subject to local recruitment are not eligible for allowances or benefits exclusively applicable to international recruitment. Staff members of the United Nations common system organizations who will reach the mandatory age of separation or retirement within the duration of the current temporary need period are not eligible to apply. Submitting an application or selection for the current temporary job opening does not delay or increase the mandatory age of separation. Retirees above the mandatory age of separation who wish to be considered for the current temporary job opening must indicate the reason for their last separation as "retirement." Such retirees shall not be employed by the Organization, unless (a) the operational requirements of the Organization cannot be met by staff members who are qualified and available to perform the required functions; and (b) the proposed employment would not adversely affect the career development or redeployment opportunities of other staff members and represents both a cost-effective and operationally sound solution to meet the needs of the service. The United Nations Secretariat is committed to achieving 50/50 gender balance in its staff. Female candidates are strongly encouraged to apply for this position.<br> United Nations Considerations<br>According to article 101, paragraph 3, of the Charter of the United Nations, the paramount consideration in the employment of the staff is the necessity of securing the highest standards of efficiency, competence, and integrity. Candidates will not be considered for employment with the United Nations if they have committed violations of international human rights law, violations of international humanitarian law, sexual exploitation, sexual abuse, or sexual harassment, or if there are reasonable grounds to believe that they have been involved in the commission of any of these acts. The term “sexual exploitation” means any actual or attempted abuse of a position of vulnerability, differential power, or trust, for sexual purposes, including, but not limited to, profiting monetarily, socially or politically from the sexual exploitation of another. The term “sexual abuse” means the actual or threatened physical intrusion of a sexual nature, whether by force or under unequal or coercive conditions. The term “sexual harassment” means any unwelcome conduct of a sexual nature that might reasonably be expected or be perceived to cause offence or humiliation, when such conduct interferes with work, is made a condition of employment or creates an intimidating, hostile or offensive work environment, and when the gravity of the conduct warrants the termination of the perpetrator’s working relationship. Candidates who have committed crimes other than minor traffic offences may not be considered for employment. Due regard will be paid to the importance of recruiting the staff on as wide a geographical basis as possible. The United Nations places no restrictions on the eligibility of men and women to participate in any capacity and under conditions of equality in its principal and subsidiary organs. The United Nations Secretariat is a non-smoking environment. Reasonable accommodation may be provided to applicants with disabilities upon request, to support their participation in the recruitment process. By accepting a letter of appointment, staff members are subject to the authority of the Secretary-General, who may assign them to any of the activities or offices of the United Nations in accordance with staff regulation 1.2 (c). Further, staff members in the Professional and higher category up to and including the D-2 level and the Field Service category are normally required to move periodically to discharge functions in different duty stations under conditions established in ST/AI/2023/3 on Mobility, as may be amended or revised. This condition of service applies to all position specific job openings and does not apply to temporary positions. Applicants are urged to carefully follow all instructions available in the online recruitment platform, inspira, and to refer to the Applicant Guide by clicking on “Manuals” in the “Help” tile of the inspira account-holder homepage. The evaluation of applicants will be conducted on the basis of the information submitted in the application according to the evaluation criteria of the job opening and the applicable internal legislations of the United Nations including the Charter of the United Nations, resolutions of the General Assembly, the Staff Regulations and Rules, administrative issuances and guidelines. Applicants must provide complete and accurate information pertaining to their personal profile and qualifications according to the instructions provided in inspira to be considered for the current job opening. No amendment, addition, deletion, revision or modification shall be made to applications that have been submitted. Candidates under serious consideration for selection will be subject to reference checks to verify the information provided in the application. All external candidates recruited in accordance with section 2.2 (a) of ST/AI/2025/3 for a fixed term appointment without limitation and all external candidates recruited in accordance with section 2.2. (c) of ST/AI/2025/3 for a fixed term appointment limited to the entity are subject to an initial probationary period of one year under a fixed-term appointment. Job openings advertised on the Careers Portal will be removed at 11:59 p.m. (New York time) on the deadline date.<br> No Fee<br>THE UNITED NATIONS DOES NOT CHARGE A FEE AT ANY STAGE OF THE RECRUITMENT PROCESS (APPLICATION, INTERVIEW MEETING, PROCESSING, OR TRAINING). THE UNITED NATIONS DOES NOT CONCERN ITSELF WITH INFORMATION ON APPLICANTS’ BANK ACCOUNTS.<br><br> </div>
<p><u>AMR Technical Officer</u></p>
<p><u>Job Summary:</u> </p>
<p>The AMR Technical Officer will support the day-to-day implementation of antimicrobial resistance activities under the STRIDES Jordan Activity. Working under the supervision of the AMR & IPC Advisor, the Antimicrobial Resistance Technical Officer will provide technical and operational support across AMR workstreams, assist in the development of AMR-related tools and materials, and coordinate with government counterparts and implementing partners as directed. The position contributes to AMR surveillance strengthening, capacity building, donor reporting, and workplan tracking, and ensures project activities are implemented in alignment with international best practices and Jordan’s National Action Plan on AMR. </p>
<p> </p>
<p><u>Accountabilities:</u> </p>
<ul>
<li>Provides technical support for the implementation of AMR activities in alignment with Jordan’s National Action Plan on AMR and relevant national guidelines. </li>
</ul>
<ul>
<li>Supports strengthening of AMR surveillance systems, including data collection, analysis, and reporting at the facility and national levels. </li>
</ul>
<ul>
<li>Assists in the development and dissemination of AMR-related tools, guidelines, training materials, and technical briefs. </li>
</ul>
<ul>
<li>Monitors and maintains AMR project protocols, instruments, data sets, manuals, and training materials. </li>
</ul>
<ul>
<li>Conducts searches of published literature on evolving issues in AMR, antimicrobial stewardship, and related public health areas. </li>
</ul>
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<li>Responds to technical requests and inquiries from internal and external staff related to AMR activities. </li>
</ul>
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<li>Supports implementation of AMR activities under the STRIDES Jordan workplan and tracks delivery of outputs against agreed timelines. </li>
</ul>
<ul>
<li>Ensures AMR technical implementation is consistent with best practices and meets donor contractual obligations. </li>
</ul>
<ul>
<li>Supports engagement with the Ministry of Health and relevant government entities on AMR surveillance and stewardship activities, as directed by the AMR & IPC Advisor. </li>
</ul>
<ul>
<li>Coordinates with operations and finance teams to support timely and on-budget implementation of AMR activities. </li>
</ul>
<ul>
<li>Drafts AMR technical progress reports and contributes to all donor reporting requirements. </li>
</ul>
<ul>
<li>Prepares and delivers presentations on AMR progress to the project team and relevant stakeholders. </li>
</ul>
<ul>
<li>Contributes to the development and review of annual workplans and AMR technical deliverables. </li>
</ul>
<ul>
<li>Assists with the development of proposals and AMR technical design documents, based on direction from technical leadership. </li>
</ul>
<p><u>.Applied Knowledge & Skills:</u> </p>
<ul>
<li>Working knowledge of AMR, antimicrobial susceptibility testing (AST) and AMR diagnostics, antimicrobial stewardship, and related public health areas, including familiarity with the Global Action Plan on AMR and WHO AMR core components. </li>
</ul>
<ul>
<li>Understanding of Jordan’s public health system, national AMR landscape, and relevant government structures is an advantage. </li>
</ul>
<ul>
<li>Experience supporting AMR programs and government counterparts in Jordan or the broader MENA region preferred. </li>
</ul>
<ul>
<li>Professional proficiency in both Arabic and English, written and verbal, is required. </li>
</ul>
<ul>
<li>Strong organizational and analytical skills, with ability to manage multiple tasks and meet deadlines. </li>
</ul>
<ul>
<li>Proficiency in MS Office and relevant data management tools. </li>
</ul>
<ul>
<li>Ability to analyze and interpret AMR laboratory and surveillance data, identify errors, and prepare clear and accurate reports. </li>
</ul>
<p> </p>
<p><u>Supervision Given/Received:</u> </p>
<ul>
<li>Reports to the AMR & IPC Advisor. </li>
</ul>
<ul>
<li>Has no formal supervisory responsibility; may provide guidance to junior or support staff. </li>
</ul>
<p> </p>
<p><u>Education: </u> </p>
<ul>
<li>Bachelor’s degree or its international equivalent in Microbiology, Public Health, Laboratory Sciences, Pharmacy, or a related field. </li>
</ul>
<p> </p>
<p><u>Experience</u> </p>
<ul>
<li>Minimum 4+ years of relevant experience in AMR, microbiology, antimicrobial stewardship, or a related public health field. </li>
</ul>
<ul>
<li>Experience providing technical support to AMR or health security programs in Jordan or the MENA region preferred. </li>
</ul>
<ul>
<li>Prior work experience in a non-governmental organization, government agency, or private organization operating in the public health or global health security space. </li>
</ul>
<ul>
<li>Professional proficiency in both<strong> Arabic and English</strong>, written and verbal, is required</li>
</ul>
<p>This job posting summarizes the main duties of the job. It neither prescribes nor restricts the exact tasks that may be assigned to carry out these duties. This document should not be construed in any way to represent a contract of employment. Management reserves the right to review and revise this document at any time.</p>
<p>FHI 360 is an <a href="http://www.fhi360.org/careers/eeo">equal opportunity and affirmative action employer</a> whereby we do not engage in practices that discriminate against any person employed or seeking employment based on race, color, religion, sex, sexual orientation, gender identity, national or ethnic origin, age, marital status, physical or mental disability, protected Veteran status, or any other characteristic protected under applicable law.</p>
<p>Our values and commitments to safeguarding: FHI 360 is committed to preventing any type of abuse, exploitation and harassment in our work environments and programs, including sexual abuse, exploitation and harassment. FHI 360 takes steps to safeguard the welfare of everyone who engages with our organization and programs and requires that all personnel, including staff members and volunteers, share this commitment and sign our code of conduct. All offers of employment will be subject to appropriate screening checks, including reference, criminal record and terrorism finance checks. FHI 360 also participates in the Inter-Agency Misconduct Disclosure Scheme (MDS), facilitated by the Steering Committee for Humanitarian Response. In line with the MDS, we will request information from job applicants’ previous employers about any substantiated findings of sexual abuse, exploitation and/or harassment during the applicant’s tenure with previous employers. By applying, job applicants confirm their understanding of these recruitment procedures and consent to these screening checks.</p>
<p>FHI 360 will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws.</p>
<p><strong>FHI 360 will never ask you for your career site username or password, and we will never request money, goods or services during the application, recruitment or employment process. If you have questions or concerns about correspondence from us, please email <a href="mailto:CareerCenterSupport@fhi360.org">CareerCenterSupport@fhi360.org</a>.</strong><br>
<br>
FHI 360 fosters the strength and health of its workforce through a <a href="https://www.fhi360.org/node/689">competitive benefits package</a>, professional development and policies and programs that support a healthy work/life balance. Join our global workforce to make a positive difference for others — and yourself.</p>
<p> </p>
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<p><strong>Build a great career with Socradar</strong></p><br><p>SOCRadar is poised for continued success with a relentless focus on innovation, global expansion, and feature-rich multifunctionality. Our mission is to empower organizations to stay ahead of evolving cyber threats. Enterprises around the world are increasingly selecting SOCRadar to achieve proactive security by understanding their attack surface and gaining automation-enabled visibility into surface, deep, and dark web. SOCRadar users leverage our expertise and investment in scalable, innovative Extended Threat Intelligence (XTI) solutions to protect their most valuable assets: brand reputation, employees, customers, and overall business operations.</p><br><p><strong>What will a Sales Development Representative | Outbound do?</strong></p><br><p>SOCRadar is seeking a highly motivated and results-driven Sales Development Representative (Outbound) to join our MEA team. As an SDR, you will be responsible for identifying and qualifying new business opportunities, helping to drive the initial stages of the sales process. You will play a critical role in building our sales pipeline and establishing strong relationships with prospective clients. This is an excellent opportunity for individuals who are passionate about technology, cybersecurity, and sales, and who thrive in a fast-paced and dynamic environment.</p><br><p><strong>Responsibilities:</strong></p><br><ul><li><strong>Prospecting and Lead Generation:</strong> Identify and research potential clients within the MEA market through various channels such as cold calling, email campaigns, social media, and networking events.</li><li><strong>Lead Qualification:</strong> Conduct initial qualification of leads to assess their fit as potential customers, ensuring alignment with SOCRadar's target market and value proposition.</li><li><strong>Consultative Engagement:</strong> Communicate the features, benefits, and value of SOCRadar's products and services to potential customers, acting as a trusted advisor during the early stages of the sales process.</li><li><strong>Relationship Building:</strong> Establish and nurture strong relationships with key decision-makers and stakeholders, including C-level executives, IT managers, and security professionals.</li><li><strong>Pipeline Management:</strong> Maintain accurate and up-to-date records of all prospecting activities and customer interactions, and effectively manage the early stages of the sales pipeline.</li><li><strong>Collaboration:</strong> Work closely with the sales team to transition qualified leads and collaborate on strategic sales campaigns, including joint initiatives, events, and promotions.</li><li><strong>Market Intelligence:</strong> Stay informed on industry trends, the competitive landscape, and emerging technologies in the cybersecurity space to effectively position SOCRadar's solutions.</li><li><strong>Performance Metrics:</strong> Meet and exceed assigned targets for lead generation and qualified opportunities, consistently striving for personal and team success.</li><li><strong>Continuous Learning:</strong> Continuously develop your knowledge of SOCRadar's products, industry best practices, and sales techniques through training programs and self-study.</li><li><strong>Languages Proficiency: </strong>English & Arabic is mandatory. </li></ul><p><strong>Note:</strong> Nothing in this job description restricts management’s right to assign or reassign additional duties and responsibilities to this job at any time.<br></p><br><p><strong>Qualifications:</strong></p><br><ul><li><strong>Education:</strong> Bachelor’s degree in Business, Marketing, or a related field (or equivalent experience).</li><li><strong>Experience:</strong> Proven track record of success in a sales development, business development, or lead generation role, preferably in the cybersecurity industry.</li><li><strong>Technical Knowledge:</strong> Familiarity with cybersecurity concepts, technologies, and industry trends is highly desirable.</li><li><strong>Excellent Communication:</strong> Strong verbal and written communication skills, with the ability to effectively engage with prospects and present complex ideas in a clear and concise manner.</li><li><strong>Persuasive Selling:</strong> Demonstrated ability to articulate the value proposition and create interest in complex solutions, using consultative and solution-based selling techniques.</li><li><strong>Goal-Oriented:</strong> Self-motivated individual with a strong drive for achieving targets and delivering results.</li><li><strong>Relationship Building:</strong> Exceptional interpersonal skills and the ability to build and maintain relationships with a diverse range of stakeholders.</li><li><strong>Organization and Time Management:</strong> Strong organizational skills with the ability to manage multiple priorities and deadlines effectively.</li><li><strong>Flexibility:</strong> Willingness to adapt to evolving market conditions and changing priorities within a dynamic startup environment.<br></li></ul><p><strong>What does SOCRadar offer teammates?</strong></p><br><p>• Talented and Experienced Teammates,</p><br><p>• Private Health Insurance,</p><br><p>• Remote working environment and flexible working arrangements </p><br><p>• SOCRadar Academy E-learning Platform, and annual educational budget</p><br><p>• Birthday Day off.</p><br><br> </div>
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<span>About Lucidya Lucidya is an AI-native platform for customer experience (CX) intelligence that helps organizations understand, engage, and retain customers at scale.<br> Unlike traditional platforms that stop at reporting and dashboards, Lucidya combines proprietary AI, deep language understanding, and autonomous workflows to help organizations move from insight to action.<br> Our technology is built in-house and trained on millions of multilingual customer conversations, enabling brands across the MENA region to make better decisions, deliver better experiences, and build stronger customer relationships.<br> As AI reshapes how businesses operate, we're building products that make customer understanding faster, more accurate, and more actionable than ever before.<br> Why This Role Matters Most organizations today are overwhelmed with customer data.<br> Conversations are happening across social media, surveys, reviews, support tickets, messaging channels, and countless other touchpoints.<br> The challenge isn't collecting the data anymore.<br> It's knowing what matters and what to do next.<br> The Monitoring & Research domain sits at the center of that challenge.<br> This is where customers come to understand public perception, identify emerging trends, monitor competitors, measure customer sentiment, and uncover the insights that drive business decisions.<br> It is one of the most strategically important parts of Lucidya's platform and one of the biggest opportunities for innovation as AI transforms how research and customer intelligence are done.<br> As Senior Product Manager, you'll be responsible for shaping how thousands of users discover, trust, and act on insights generated from millions of customer conversations.<br> You'll be joining a team that values ownership over hierarchy, customer outcomes over feature output, and learning over certainty.<br> We move quickly, challenge assumptions, and expect product leaders to bring strong opinions while remaining open to changing their minds when the evidence says otherwise.<br> If you're excited by complex customer problems, AI-powered products, and the opportunity to define the future of customer intelligence in a region where world-class solutions are still emerging, this role will give you significant room to make an impact.<br> What You'll DoOwn the future of Monitoring & Research at Lucidya You'll define the vision, strategy, and roadmap across three key product areas: Social Listening Managed Channels Analytics Voice of Customer (VoC) Your responsibility isn't simply delivering features.<br> It's ensuring customers can confidently answer critical business questions about their customers, markets, competitors, and brand performance.<br> Turn customer signals into decisions You'll spend significant time understanding how customers currently make decisions, where they struggle to find trustworthy insights, and what prevents them from taking action.<br> You'll use those learnings to build products that help customers move beyond reporting and toward clear recommendations, meaningful insights, and measurable business outcomes.<br> Lead discovery before delivery You'll challenge assumptions, validate problems, and ensure we're solving issues that matter before resources are committed.<br> You'll regularly engage customers, prospects, Customer Success teams, and internal stakeholders to uncover opportunities and validate product direction.<br> Success in this role means building the right thing, not simply building things quickly.<br> Raise the quality bar for AI-powered insights As AI becomes increasingly central to our platform, you'll help define what "trustworthy AI" means in practice.<br> You'll work closely with AI, Data, Design, and Engineering teams to improve: Insight accuracy Sentiment quality Explainability Relevance Customer trust You'll constantly ask whether an insight is genuinely useful, not just technically impressive.<br> Make difficult prioritization decisions Not every good idea belongs on the roadmap.<br> You'll evaluate opportunities using customer feedback, product data, market insights, commercial priorities, and strategic impact.<br> You'll make trade-offs transparently and help the organization understand why certain bets are worth making while others are not.<br> Drive product adoption and business impact You'll closely monitor customer behavior, adoption patterns, retention drivers, churn signals, and feedback loops.<br> You'll use those insights to continuously improve the product and ensure the work being delivered creates measurable value for both customers and the business.<br> Be a leader beyond product You'll collaborate across Engineering, Design, AI, Customer Success, Sales, Marketing, and Leadership teams.<br> You'll help create alignment, provide clarity during ambiguity, and contribute to building a culture where teams are empowered to solve problems rather than simply execute requirements.<br> Who You AreYou have strong product fundamentals You have at least 5 years of product management experience, ideally within B2B SaaS environments.<br> You know how to take a problem from discovery through validation, delivery, measurement, and iteration.<br> You understand that product management is ultimately about creating customer and business value, not managing backlogs.<br> You simplify complexity You're comfortable working with large datasets, analytics platforms, AI-powered products, or technically complex systems.<br> More importantly, you know how to transform complexity into experiences that feel intuitive and useful to customers.<br> You stay close to customers You don't rely solely on internal opinions to make decisions.<br> You regularly speak with customers, investigate workflows, validate assumptions, and seek evidence before committing to a direction.<br> You're naturally curious about how people work and where products create friction in their lives.<br> You are comfortable making decisions with incomplete information You won't always have perfect data.<br> You can balance analysis with action, make informed decisions under uncertainty, and adapt when new information becomes available.<br> You communicate with clarity You can explain technical concepts to non-technical audiences and customer problems to technical teams.<br> You build alignment through clear thinking, structured communication, and transparency.<br> You care about outcomes You measure success by customer adoption, customer value, and business impact rather than the number of features released.<br> You're willing to challenge existing thinking when you believe there's a better way to solve a problem.<br> Bonus Points If You Have Experience with social listening, media monitoring, Voice of Customer, customer intelligence, or research platforms Experience building AI-powered, analytics-heavy, or data-intensive products Familiarity with sentiment analysis, NLP, LLMs, recommendation systems, or automated research workflows Experience working with Arabic-language products, dialects, or regional customer behaviors Knowledge of MENA markets, particularly Saudi Arabia and the GCC Experience with platforms such as Brandwatch, Sprinklr, Meltwater, Talkwalker, Qualtrics, Medallia, or Brand24 What Success Looks Like Within your first 12 months: Customers trust Lucidya's insights enough to use them in critical business decisions Product adoption and engagement across Monitoring & Research increase meaningfully AI-powered insight experiences become more accurate, actionable, and differentiated Clear product strategy and prioritization frameworks are established across the domain Customer feedback consistently influences roadmap decisions Cross-functional teams have strong alignment around goals, priorities, and outcomes Lucidya is an equal opportunity employer.<br> We believe great teams are built through diverse experiences, perspectives, and backgrounds.<br> If you're excited about the opportunity but don't meet every requirement, we encourage you to apply anyway.<br></span> </div>
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p>A leading global pharmaceutical company is seeking an experienced Data Engineer / BI Engineer to design, build, and maintain scalable data platforms that enable analytics, reporting, and data-driven decision making. The role focuses on data ingestion, transformation, modeling, and analytics enablement, with strong emphasis on Python-based data engineering and modern data architectures.</p><p>Responsibilities:</p><p>1. Data Engineering & Data Architecture: Design and maintain scalable data pipelines for ingesting, transforming, and serving structured and semi-structured data. Develop robust data transformation and processing logic using Python and distributed data processing frameworks. Design and maintain analytical data models (dimensional models, fact/dimension tables) optimized for reporting and analytics. Ensure data quality, reliability, performance, and consistency across the data platform. Translate business and analytical requirements into efficient and maintainable data solutions.</p><p>2. Analytics & BI Enablement: Build and maintain semantic / analytical models that support enterprise reporting and self-service analytics. Collaborate with analysts and business users to deliver trusted datasets and metrics. Support reporting and dashboarding solutions by providing optimized data structures and calculations.</p><p>3. Delivery & Collaboration: Produce clear technical documentation including data models, transformation logic, and pipeline designs. Collaborate with cross-functional teams including data analysts, data engineers, and business stakeholders.</p><p>Bachelor s degree in data science, computer science, data engineering, or a relevant field.</p><p>1-3 years of BI development experience.</p><p>3+ years of cloud-based BI development experience</p><p>Excellent English language verbal and written communication.</p><p>Able to analyse and understand complex data.</p><p>Able to implement modules that have security and authorization frameworks.</p><p>Strong problem-solving skills</p><p>Technical Skills:</p><p>Programming & Data Processing: Strong proficiency in Python for data engineering and analytics use cases. Experience building reusable, testable, and maintainable data transformation code.</p><p>Data Warehousing & Modeling: Strong knowledge of SQL and analytical query optimization. Solid understanding of data warehousing concepts (ETL/ELT, fact and dimension modeling). Experience designing star and snowflake schemas for analytics and reporting. Understanding of semantic layers and metrics definitions for BI consumption.</p><p>Cloud & Modern Data Platforms: Experience working with cloud-based data platforms and data lakes(Preferred Azure). Understanding of scalable data architectures (Lakehouse, warehouse, streaming vs batch).</p><p>BI & Analytics: Experience supporting BI and reporting tools through well-designed datasets and models (Preferred Power BI). Knowledge of analytical calculations, KPIs, and performance optimization for reporting workloads.</p><p>CI/CD & DevOps (Supporting Skills): Working knowledge of CI/CD concepts applied to data and analytics projects. Experience using version control systems (e.g., Git, Perforce or Apache Subversion) for managing data, code, and artifacts. Familiarity with deployment pipelines and environment promotion for data solutions'</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Bachelor s degree in data science, computer science, data engineering, or a relevant field.</p><p>1-3 years of BI development experience.</p><p>3+ years of cloud-based BI development experience</p><p>Excellent English language verbal and written communication.</p><p>Able to analyse and understand complex data.</p><p>Able to implement modules that have security and authorization frameworks.</p><p>Strong problem-solving skills</p><p>Technical Skills:</p><p>Programming & Data Processing: Strong proficiency in Python for data engineering and analytics use cases. Experience building reusable, testable, and maintainable data transformation code.</p><p>Data Warehousing & Modeling: Strong knowledge of SQL and analytical query optimization. Solid understanding of data warehousing concepts (ETL/ELT, fact and dimension modeling). Experience designing star and snowflake schemas for analytics and reporting. Understanding of semantic layers and metrics definitions for BI consumption.</p><p>Cloud & Modern Data Platforms: Experience working with cloud-based data platforms and data lakes(Preferred Azure). Understanding of scalable data architectures (Lakehouse, warehouse, streaming vs batch).</p><p>BI & Analytics: Experience supporting BI and reporting tools through well-designed datasets and models (Preferred Power BI). Knowledge of analytical calculations, KPIs, and performance optimization for reporting workloads.</p><p>CI/CD & DevOps (Supporting Skills): Working knowledge of CI/CD concepts applied to data and analytics projects. Experience using version control systems (e.g., Git, Perforce or Apache Subversion) for managing data, code, and artifacts. Familiarity with deployment pipelines and environment promotion for data solutions'</p><p></p></section>
<p><h4>About Lucidya<\/h4>\n<p>Lucidya is an AI-native platform for customer experience (CX) intelligence that helps organizations understand, engage, and retain customers at scale.<\/p>\n<p>Unlike traditional platforms that stop at reporting and dashboards, Lucidya combines proprietary AI, deep language understanding, and autonomous workflows to help organizations move from insight to action. Our technology is built in-house and trained on millions of multilingual customer conversations, enabling brands across the MENA region to make better decisions, deliver better experiences, and build stronger customer relationships.<\/p>\n<p>As AI reshapes how businesses operate, we're building products that make customer understanding faster, more accurate, and more actionable than ever before.<\/p>\n\n<h4>Why this role matters<\/h4>\n<p>Most organizations today are overwhelmed with customer data.<\/p>\n<p>Conversations are happening across social media, surveys, reviews, support tickets, messaging channels, and countless other touchpoints. The challenge isn't collecting the data anymore. It's knowing what matters and what to do next.<\/p>\n<p>The Monitoring & Research domain sits at the center of that challenge.<\/p>\n<p>This is where customers come to understand public perception, identify emerging trends, monitor competitors, measure customer sentiment, and uncover the insights that drive business decisions. It is one of the most strategically important parts of Lucidya's platform and one of the biggest opportunities for innovation as AI transforms how research and customer intelligence are done.<\/p>\n<p>As Senior Product Manager, you'll be responsible for shaping how thousands of users discover, trust, and act on insights generated from millions of customer conversations.<\/p>\n<p>You'll be joining a team that values ownership over hierarchy, customer outcomes over feature output, and learning over certainty. We move quickly, challenge assumptions, and expect product leaders to bring strong opinions while remaining open to changing their minds when the evidence says otherwise.<\/p>\n<p>If you're excited by complex customer problems, AI-powered products, and the opportunity to define the future of customer intelligence in a region where world-class solutions are still emerging, this role will give you significant room to make an impact.<\/p>\n\n<h4>What you'll do<\/h4>\n<p><strong>Own the future of Monitoring & Research at Lucidya<\/strong><br>\nYou'll define the vision, strategy, and roadmap across three key product areas:<\/p>\n<ul>\n<li>Social listening<\/li>\n<li>Managed channels analytics<\/li>\n<li>Voice of Customer (VoC)<\/li>\n<\/ul>\n<p>Your responsibility isn't simply delivering features. It's ensuring customers can confidently answer critical business questions about their customers, markets, competitors, and brand performance.<\/p>\n\n<p><strong>Turn customer signals into decisions<\/strong><br>\nYou'll spend significant time understanding how customers currently make decisions, where they struggle to find trustworthy insights, and what prevents them from taking action.<\/p>\n<p>You'll use those learnings to build products that help customers move beyond reporting and toward clear recommendations, meaningful insights, and measurable business outcomes.<\/p>\n\n<p><strong>Lead discovery before delivery<\/strong><br>\nYou'll challenge assumptions, validate problems, and ensure we're solving issues that matter before resources are committed.<\/p>\n<p>You'll regularly engage customers, prospects, Customer Success teams, and internal stakeholders to uncover opportunities and validate product direction.<\/p>\n<p>Success in this role means building the right thing, not simply building things quickly.<\/p>\n\n<p><strong>Raise the quality bar for AI-powered insights<\/strong><br>\nAs AI becomes increasingly central to our platform, you'll help define what \"trustworthy AI\" means in practice.<\/p>\n<p>You'll work closely with AI, Data, Design, and Engineering teams to improve:<\/p>\n<ul>\n<li>Insight accuracy<\/li>\n<li>Sentiment quality<\/li>\n<li>Explainability<\/li>\n<li>Relevance<\/li>\n<li>Customer trust<\/li>\n<\/ul>\n<p>You'll constantly ask whether an insight is genuinely useful, not just technically impressive.<\/p>\n\n<p><strong>Make difficult prioritization decisions<\/strong><br>\nNot every good idea belongs on the roadmap.<\/p>\n<p>You'll evaluate opportunities using customer feedback, product data, market insights, commercial priorities, and strategic impact.<\/p>\n<p>You'll make trade-offs transparently and help the organization understand why certain bets are worth making while others are not.<\/p>\n\n<p><strong>Drive product adoption and business impact<\/strong><br>\nYou'll closely monitor customer behavior, adoption patterns, retention drivers, churn signals, and feedback loops.<\/p>\n<p>You'll use those insights to continuously improve the product and ensure the work being delivered creates measurable value for both customers and the business.<\/p>\n\n<p><strong>Be a leader beyond product<\/strong><br>\nYou'll collaborate across Engineering, Design, AI, Customer Success, Sales, Marketing, and Leadership teams.<\/p>\n<p>You'll help create alignment, provide clarity during ambiguity, and contribute to building a culture where teams are empowered to solve problems rather than simply execute requirements.<\/p>\n\n<h4>Requirements<\/h4>\n<h4>Who you are<\/h4>\n<ul>\n<li>You have strong product fundamentals<br>\nYou have at least 5 years of product management experience, ideally within B2B SaaS environments.<br>\nYou know how to take a problem from discovery through validation, delivery, measurement, and iteration.<br>\nYou understand that product management is ultimately about creating customer and business value, not managing backlogs.<\/li>\n<li>You simplify complexity<br>\nYou're comfortable working with large datasets, analytics platforms, AI-powered products, or technically complex systems.<br>\nMore importantly, you know how to transform complexity into experiences that feel intuitive and useful to customers.<\/li>\n<li>You stay close to customers<br>\nYou don't rely solely on internal opinions to make decisions.<br>\nYou regularly speak with customers, investigate workflows, validate assumptions, and seek evidence before committing to a direction.<br>\nYou're naturally curious about how people work and where products create friction in their lives.<\/li>\n<li>You are comfortable making decisions with incomplete information<br>\nYou won't always have perfect data.<br>\nYou can balance analysis with action, make informed decisions under uncertainty, and adapt when new information becomes available.<\/li>\n<li>You communicate with clarity<br>\nYou can explain technical concepts to non-technical audiences and customer problems to technical teams.<br>\nYou build alignment through clear thinking, structured communication, and transparency.<\/li>\n<li>You care about outcomes<br>\nYou measure success by customer adoption, customer value, and business impact rather than the number of features released.<br>\nYou're willing to challenge existing thinking when you believe there's a better way to solve a problem.<\/li>\n<\/ul>\n\n<h4>Bonus points if you have<\/h4>\n<ul>\n<li>Experience with social listening, media monitoring, Voice of Customer, customer intelligence, or research platforms<\/li>\n<li>Experience building AI-powered, analytics-heavy, or data-intensive products<\/li>\n<li>Familiarity with sentiment analysis, NLP, LLMs, recommendation systems, or automated research workflows<\/li>\n<li>Experience working with Arabic-language products, dialects, or regional customer behaviors<\/li>\n<li>Knowledge of MENA markets, particularly Saudi Arabia and the GCC<\/li>\n<li>Experience with platforms such as Brandwatch, Sprinklr, Meltwater, Talkwalker, Qualtrics, Medallia, or Brand24<\/li>\n<\/ul>\n\n<h4>What success looks like<\/h4>\n<ul>\n<li>Within your first 12 months:<\/li>\n<li>Customers trust Lucidya's insights enough to use them in critical business decisions<\/li>\n<li>Product adoption and engagement across Monitoring & Research increase meaningfully<\/li>\n<li>AI-powered insight experiences become more accurate, actionable, and differentiated<\/li>\n<li>Clear product strategy and prioritization frameworks are established across the domain<\/li>\n<li>Customer feedback consistently influences roadmap decisions<\/li>\n<li>Cross-functional teams have strong alignment around goals, priorities, and outcomes<\/li>\n<\/ul>\n\n<p>Lucidya is an equal opportunity employer. We believe great teams are built through diverse experiences, perspectives, and backgrounds. If you're excited about the opportunity but don't meet every requirement, we encourage you to apply anyway.<\/p><\/p><p><\/p>