Artificial Intelligence Engineer Jobs in Jordan

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Should have comprehensive and up to date knowledge of all the outlets unique selling points, features, amenities, services and policies and those of the competition. Identify and target potential market opportunities to expand the business. Negotiate and finalize contracts with clients. Work closely with the Sales &amp; Revenue Department as the point of contact for all F&amp;B related bookings and enquiries, in close coordination with the Outlet Managers to promote special events and occasions. Achieve all individual Hotel Food &amp; Beverage sales targets in your area by maintaining and creating a close relationship with customers. Generate new and maintain existing customer relationships through various sales activities and create awareness of the hotel outlets and facilities through face-to-face sales calls, telephone calls, entertainment, site inspections etc., to ensure complete coverage of own portfolio of accounts and achieve set targets and maximum possible productivity. Ensure that all incoming requests are addressed within 24 hours in order to avoid customer complaints and loss of business. Display a pleasant manner and positive attitude at all times to promote a good company image to guests and colleagues in order to avoid internal or external complaints. Closely monitor the accounts revenue and business production of own business portfolio and maintain an up to date Account &amp; Contact Database in the property management system as well as maintain end of month production reports. Update the hotel on the negotiation/progress of every event and use the technology available for communication and client correspondence. Provide feedback to the Director of Food &amp; Beverage on changing market conditions, review direct competition and conduct regular research to identify new selling strategies. Participate in any Training and Development programs as recommended by the senior management. Operate in a safe and environmentally friendly way to protect guests and colleagues health and safety, as well as protect and conserve the environment. Conduct site inspections with prospective and existing clients. Prepare weekly, monthly, quarterly and annual reports as required. Assist with compilation of competitive intelligence information. Other tasks as assigned.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>possess minimum a hospitality degree or similar; Commerce, Sales and Marketing, Business Administration or any relevant courses.</li><li>Minimum two years post graduate work experience in a similar position.</li><li>Have a minimum of 2-3 years' experience in sales in U.A.E. market, experience in the Food &amp; Beverages sectors would be an advantage.</li><li>Fluency in English is essential.</li><li>Proficient in MS Office applications/Excel and PowerPoint.</li><li>Energetic, Passionate and Self-Motivated.</li><li>Able to determine and prioritize tasks under minimum supervision.</li><li>Proficiency in CRM software and data analysis tools.</li></ul><p>A competitive salary package ALL - Heartist Program: Employee benefit card offering discounted rates at all ACCOR locations and partner venues worldwide. Learning &amp; development: Opportunity to develop your talent and grow within your property and across the world!</p><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Job Description Should have comprehensive and up to date knowledge of all the outlets unique selling points, features, amenities, services and policies and those of the competition. Identify and target potential market opportunities to expand the business. Negotiate and finalize contracts with clients. Work closely with the Sales &amp; Revenue Department as the point of contact for all F&amp;B related bookings and enquiries, in close coordination with the Outlet Managers to promote special events and occasions. Achieve all individual Hotel Food &amp; Beverage sales targets in your area by maintaining and creating a close relationship with customers. Generate new and maintain existing customer relationships through various sales activities and create awareness of the hotel outlets and facilities through face-to-face sales calls, telephone calls, entertainment, site inspections etc., to ensure complete coverage of own portfolio of accounts and achieve set targets and maximum possible productivity. Ensure that all incoming requests are addressed within 24 hours in order to avoid customer complaints and loss of business. Display a pleasant manner and positive attitude at all times to promote a good company image to guests and colleagues in order to avoid internal or external complaints. Closely monitor the accounts revenue and business production of own business portfolio and maintain an up to date Account &amp; Contact Database in the property management system as well as maintain end of month production reports. Update the hotel on the negotiation/progress of every event and use the technology available for communication and client correspondence. Provide feedback to the Director of Food &amp; Beverage on changing market conditions, review direct competition and conduct regular research to identify new selling strategies. Participate in any Training and Development programs as recommended by the senior management. Operate in a safe and environmentally friendly way to protect guests and colleagues health and safety, as well as protect and conserve the environment. Conduct site inspections with prospective and existing clients. Prepare weekly, monthly, quarterly and annual reports as required. Assist with compilation of competitive intelligence information. Other tasks as assigned.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Qualifications o possess minimum a hospitality degree or similar; Commerce, Sales and Marketing, Business Administration or any relevant courses. Minimum two years post graduate work experience in a similar position. Have a minimum of 2-3 years' experience in sales in U.A.E. market, experience in the Food &amp; Beverages sectors would be an advantage. Fluency in English is essential. Proficient in MS Office applications/Excel and PowerPoint. Energetic, Passionate and Self-Motivated. Able to determine and prioritize tasks under minimum supervision. Proficiency in CRM software and data analysis tools.</p><p></p></section>

<p><br></p> <p> </p> <p> <b>About the Role:</b> </p> <p> </p> <div> <div> <p>Wiley is seeking a talented <b>Senior Software Engineer</b> to join our innovative <b>Search Team</b>. In this role, you will help design, build, and maintain the backend search systems that power millions of user interactions globally.</p> <p> </p> <p>You will work on scalable, high-performance search solutions built on <b>Apache Solr</b>, collaborating on services and infrastructure across a modern backend technology stack that includes <b>Java, Docker, Kafka, and Solr</b>. This role is ideal for an experienced engineer who enjoys solving complex challenges related to search relevance, performance, scalability, and reliability within large-scale distributed systems.</p> <p> </p> <p>As a senior member of the team, you will take ownership of technical solutions from design through delivery, contribute to architectural decisions, mentor peers through collaboration and code reviews, and help drive engineering best practices.</p> </div> <p> <br>As a Senior Software Engineer, you will:</p> <ul> <li>Design, develop, and maintain core search platform components and backend systems.</li> <li>Build and enhance scalable services and features that improve search performance, relevance, and reliability.</li> <li>Troubleshoot and resolve issues across development, testing, and production environments.</li> <li>Participate in architectural discussions, technical design reviews, and code reviews.</li> <li>Improve software quality through automated testing, refactoring, and proactive management of technical debt.</li> <li>Take ownership of features and systems throughout their lifecycle, from design and implementation to deployment and ongoing support.</li> <li>Work independently while demonstrating a proactive, self-driven approach to identifying and implementing improvements.</li> <li>Collaborate effectively with cross-functional teams and colleagues across multiple regions and time zones.</li> <li>Contribute to the continuous improvement of engineering practices, platform capabilities, and team effectiveness.<br> </li> </ul><b> What We Look For Required Qualifications </b><ul> <li>Bachelor's degree in Computer Science, Software Engineering, or a related field, or equivalent practical experience.</li> <li>5+ years of professional software development experience.</li> <li>Professional experience developing applications using <b>Java</b>, with a strong understanding of object-oriented programming principles, data structures, software design patterns, and engineering best practices.</li> <li>Experience designing and building <b>RESTful APIs</b> and backend services.</li> <li>Experience writing unit and integration tests using frameworks such as <b>JUnit</b> and <b>Mockito</b>.</li> <li>Hands-on experience working with <b>Git</b> and <b>Linux-based environments</b>.</li> <li>Strong analytical, troubleshooting, and problem-solving skills.</li> <li>Excellent verbal and written communication skills in English.</li> <li>Ability to work independently while contributing effectively within a distributed team environment.<br> </li> </ul> Preferred Qualifications <ul> <li>Experience working with search technologies or within the information retrieval domain.</li> <li>Hands-on experience with <b>Apache Solr</b>, <b>Elasticsearch</b>, or other Lucene-based search platforms.</li> <li>Familiarity with distributed systems and event-driven architectures using technologies such as <b>Kafka</b>.</li> <li><br></li></ul></div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><span><strong>Director of Sales</strong></span></p><br><p><span><span>We are seeking an experienced and commercially driven Director of Sales to lead our hotel’s sales strategy and drive revenue growth across all market segments.</span></span></p><br><p><span><span>As a key member of the hotel leadership team, the Director of Sales will be responsible for developing and executing the overall sales strategy, strengthening key client and business relationships, identifying new revenue opportunities, and leading the Sales team to achieve and exceed commercial objectives.</span></span></p><br><p><span><span>The ideal candidate is a strategic thinker, an inspiring people leader, and a results-oriented hospitality professional with a strong understanding of the local and international markets.</span></span></p><br><p><span><span><strong>A little taste of your day-to-day</strong></span></span></p><br><p><span><span>Every day is different</span></span><span><span>,&nbsp;</span></span><span><span>but you’ll mostly be:</span></span></p><br><ul><li><p><span><span>Identifying new business opportunities and developing strategic approaches to maximize hotel performance throughout seasonal fluctuations.</span></span></p><br></li><li><p><span><span>Creating and implementing sales plans based on market intelligence that drive measurable incremental occupancy, increase average rates, increase volume, food and beverage and banquet sales. </span></span></p><br></li><li><p><span><span>Producing and reviewing daily, weekly and monthly reports to monitor performance and sharing with DOSM.&nbsp;</span></span></p><br></li><li><p><span><span>Developing and maintaining relationships with key clients and outside contacts.</span></span></p><br></li><li><p><span><span>Hit all personal/team sales goals and maximize profitability</span><span>. </span></span></p><br></li><li><p><span><span>Create and implement sales plans that drive measurable incremental</span><span>occupancy, increase average rates, increase volume, food and beverage and banquet sales.&nbsp;</span></span></p><br></li><li><p><span><span>Produce monthly reports and sales forecasts to analyses current/potential accounts, market and sales trends, coordinate activities to increase revenue and market share and monitor. performance to ensure actual sales meet or exceed established revenue plan. </span></span></p><br></li><li><p><span><span>Create and develop special events and sales blitzes to showcase the hotel to potential clients. Attend trade shows and major market events locally and nationally to promote new business and increase sales and marketing opportunities for the hotel.</span></span></p><br></li><li><p><span><span>Communicate to appropriate departments all pertinent information requirements and special needs for arriving VIP’s, large groups, and other key guests&nbsp;</span></span></p><br></li><li><p><span><span>Lead marketing efforts to up sell guests on hotel services, offerings, and amenities</span></span></p><br></li><li><p><span>Work closely with key business leaders, officials, and representatives of local community groups within the city to ensure constant&nbsp;high-profile&nbsp;exposure for the hotel&nbsp;</span></p><br></li><li><p><span>Effectively communicate and market aspects of the hotel that are sustainable or “green” and use information to gain new business opportunities&nbsp;</span></p><br></li><li><p><span>Raise the awareness and reputation of your hotel and the brand locally – occasionally acting as hotel representative for media related&nbsp;enquires.</span></p><br></li></ul><p><span><span><strong>What we need from you</strong></span></span></p><br><ul><li><p><span>Bachelor’s degree in business administration, Hospitality Management, Marketing, Sales or a related field preferred.</span></p><br></li><li><p><span>Minimum 5–7 years of hotel sales experience, preferably within an international/luxury hotel environment.</span></p><br></li><li><p><span>Previous experience as Senior Sales Manager, Associate Director of Sales, Director of Sales or equivalent.</span></p><br></li><li><p><span>Strong knowledge of the Jordanian corporate, government, diplomatic, leisure and MICE markets.</span></p><br></li><li><p><span>Demonstrated track record of achieving sales targets and developing key accounts.</span></p><br></li><li><p><span>Experience managing and developing a sales team.</span></p><br></li><li><p><span>Strong understanding of hotel revenue management and commercial practices.</span></p><br></li><li><p><span>Excellent negotiation, presentation and communication skills.</span></p><br></li><li><p><span>Strong business development and networking capabilities.</span></p><br></li><li><p><span>Fluency in English and Arabic preferred.</span></p><br></li><li><p><span>Strong knowledge of MS Office and hotel sales/CRM systems.</span></p><br></li></ul><p><span><span><strong>What you can expect from us</strong></span></span></p><br><p><span><span>We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – including a full uniform, impressive room discounts and some of the best training in the business.&nbsp;</span></span></p><br><p><span><span>Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels &amp; Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.</span></span></p><br><p><span><span>IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through my Wellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.&nbsp;</span></span></p><br><p><span><span>So, join us and you’ll become part of our ever-growing global family.</span></span></p><br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>The Product Manager – Senior Specialist is responsible for owning the strategy, roadmap, and outcomes for a key product area at Zain Cash.<br> The role focuses on understanding customer needs, market trends, competitive dynamics, and product performance to identify opportunities for growth, differentiation, and continuous improvement.<br> The role leads to the end-to-end product lifecycle, from customer discovery and problem definition through strategy, prioritization, delivery, launch, measurement, and optimization.<br> The Product Manager – Senior Specialist works closely with cross-functional teams and stakeholders to ensure that product initiatives deliver measurable customer and business value while remaining aligned with Zain Cash’s strategy, objectives, and regulatory requirements.<br> product initiatives.<br> Own and continuously evolve the product strategy, roadmap, and outcomes for the assigned product area, ensuring alignment with Zain Cash’s strategy and OKRs.<br> Develop a deep understanding of customer needs, behaviors, pain points, and evolving expectations through research, feedback, analytics, and product data.<br> Monitor the market and competitive landscape to identify emerging trends, customer expectations, threats, and opportunities.<br> Identify opportunities for product differentiation, growth, adoption, engagement, retention, revenue, and operation.<br> Define, monitor, and manage product KIs, using data and experimentation to validate assumptions, measure impact, and continuously improve product performance.<br> Build and prioritize an evidence-based product roadmap, balancing customer value, business impact, strategic priorities, regulatory requirements, risk, dependencies, and effort.<br> Lead the end-to-end product lifecycle, from discovery and problem definition through delivery, launch, measurement, and continuous optimization.<br> Lead complex and high-impact product initiatives involving multiple teams, systems, stakeholders, and dependencies.<br> Develop business cases for significant product investments, considering customer value, business impact, cost, risk, and feasibility.<br> Identify opportunities for innovation, automation, AI, and digital transformation that create meaningful customer or business value.<br> Work closely with relevant teams to ensure compliance with regulatory, legal, risk, and compliance requirements throughout the product lifecycle.<br> Build strong alignment and collaboration across Design, Engineering, Data, Commercial, Marketing, Operations, Customer Care, Compliance, Risk, and other relevant stakeholders.<br> Translate customer and business needs into clear product requirements, priorities, objectives, and measurable outcomes.<br> Manage product-related dependencies, risks, issues, and trade-offs and facilitate effective decision-making across stakeholders.<br> Communicate product strategy, roadmap, priorities, progress, and outcomes effectively to technical, business, and senior stakeholders.<br> Monitor product performance following launch and identify opportunities for optimization and continuous improvement.<br> Leverage AI tools in day-to-day Product Management activities, including research, analysis, documentation, ideation, and productivity.<br> Support and mentor less-experienced Product Managers and contribute to improving Product Management practices and standards across ZainCash.<br> Prepare regular product performance reports, dashboards, and management updates as required.<br> Perform other duties related to the job as assigned by the direct supervisor.<br> Qualifications and Education Requirements Bachelor’s degree in business administration, Technology, Engineering, Finance, Economics, Marketing, Information Systems, or a related field.<br> 5+ years of relevant Product Management experience, with demonstrated ownership of digital products or customer experience.<br> Proven experience leads complex product initiatives involving multiple teams, stakeholders, systems, and dependencies.<br> Demonstrated experience managing the full product lifecycle, from discovery and strategy through execution, launch, measurement, and continuous improvement.<br> Product Management, Agile, or Scrum certifications are an advantage but not mandatory.<br> Preferred Skills Strong product strategy, customer discovery, prioritization, and commercial thinking skills.<br> Strong data and analytical skills, including defining KPIs, analyzing customer behavior and funnels, and using insights to guide product decisions.<br> Hands-on experience with product analytics and data visualization tools such as Mix panel, Amplitude, Tableau, Power BI, or similar.<br> Strong understanding of market research, competitive intelligence, and product differentiation.<br> Strong understanding of digital products, customer journeys, and digital financial services.<br> Experience working in regulated or compliance-sensitive environments is preferred.<br> Excellent communication, stakeholder management, influencing, and presentation skills.<br> Strong problem-solving, strategic thinking, and decision-making capabilities.<br> Ability to operate effectively in environments involving ambiguity, complexity, and a high level of ownership.<br> Comfortable using AI tools to support research, analysis, ideation, documentation, and productivity.<br> Experience in fintech, financial services, payments, banking, or digital wallets is considered an advantage but is not mandatory.<br></span> </div>

<p>For over seven decades, Chalhoub Group has been a partner and creator of luxury experiences in the Middle East. In its pursuit to excel as a hybrid luxury retailer, the Group has curated a portfolio of over 10 owned brands and strengthened its distribution and marketing expertise for over 400 international names across luxury fashion, beauty, jewellery, watches, eyewear, and art de vivre categories.</p> <p>Every step at Chalhoub Group is taken to build a future where luxury dreams become reality — bridging cultures and crafting memorable experiences for our consumers. Be it by constantly reinventing itself, committing to innovation, or embracing new technologies, the Group is shaping the future of luxury retail. It delivers seamless omnichannel experiences across more than 950 stores, online platforms, and mobile apps. Driving this innovation journey is The Greenhouse — the Group’s innovation hub, incubator, and accelerator for startups and emerging businesses, regionally and globally.</p> <p>Chalhoub Group fosters a people-at-heart culture rooted in diversity, equity, and inclusion, and a workplace catalysed by forward thinking and future-proofing. Today, it brings together over 16,000 talented professionals across eight countries in the Middle East, with a presence in LATAM. Their collective efforts have earned the Group the Great Place to Work® certification in several markets.</p> <p>Sustainability is at the core of the Group’s strategy, guided by a clear commitment to people, partners, and the planet. Chalhoub Group is proud to be a member of the United Nations Global Compact, a signatory of the Women’s Empowerment Principles, and to have pledged to reach Net Zero by 2040.</p> <h4>What you'll be doing</h4> <ul> <li>Handle customer interactions across all channels, including voice, email, WhatsApp, live chat, and social media.</li> <li>Deliver timely, accurate, and personalized responses aligned with luxury service standards and brand tone of voice.</li> <li>Provide a seamless omnichannel experience, ensuring continuity across customer touchpoints.</li> <li>Manage and document all customer interactions in Salesforce Service Cloud, with strong focus on First Contact Resolution (FCR).</li> <li>Maintain a professional, empathetic, and solution-oriented approach in all customer engagements.</li> <li>Deliver personalized, high-quality service that reflects the values, image, and standards of Chalhoub Group’s luxury Maisons.</li> <li>Proactively identify and act on sales and assisted-selling opportunities during customer interactions.</li> <li>Support revenue-generating initiatives such as pay-by-link, product recommendations, and cross-sell opportunities.</li> <li>Escalate complex or sensitive cases appropriately while maintaining customer confidence and satisfaction.</li> <li>Consistently meet and exceed defined KPIs, including: <ul> <li>Quality and customer satisfaction</li> <li>Productivity and adherence</li> <li>Sales contribution</li> <li>Service level targets</li> </ul> </li> <li>Adhere strictly to internal processes, compliance requirements, and luxury communication guidelines.</li> <li>Contribute to continuous improvement by flagging customer pain points and process gaps.</li> </ul> <h4>What you’ll need to succeed</h4> <ul> <li>Strong written and verbal communication aligned with luxury service standards.</li> <li>Commercial and sales-oriented mindset.</li> <li>High emotional intelligence and strong customer empathy.</li> <li>Excellent problem-solving and ownership mentality.</li> <li>Strong multitasking and prioritization skills.</li> <li>Ability to perform effectively in a fast-paced, KPI-driven environment.</li> <li>Digital fluency and openness to AI-enabled tools and automation.</li> </ul> <h4>What we can offer you</h4> <p>With us, you will turn your aspirations into reality. We will help shape your journey through enriching experiences, learning and development opportunities, and exposure to different assignments within your role or through internal mobility. Our Group offers diverse career paths for those who are extraordinary, every day.</p> <p>We recognise the value that you bring, and we strive to provide a competitive benefits package which includes health care, child education contribution, remote and flexible working policies as well as exclusive employee discounts.</p> <h4>Using GenAI in your application process</h4> <p>To support a fair and consistent experience for all candidates, we ask that assessments and interviews are completed independently and without assistance from generative AI tools. This ensures we understand your strengths, your thinking, and how you approach real situations.</p> <h4>We invite all applicants to apply</h4> <p>It takes diversity of thought, culture, background, differing abilities and perspectives to truly inspire, exhilarate and delight our customers. At Chalhoub Group, we are committed to inclusion and diversity.</p> <p>We welcome all applicants to apply and be part of our exciting future. We ensure equal opportunity for all our applicants without regard to gender, age, race, religion, national origin or disability status.</p>

<p> <b>Job Description:</b> </p> <p> </p> <p>We believe in bold ideas, diverse perspectives, and the drive to transform knowledge into impact. Here, your curiosity fuels progress, your voice shapes innovation, and your ambition helps redefine what s possible within science and learning. We are a culture that obsesses over impact, challenges, and drives what s next to power infinite possibilities for our customers, colleagues and society at large.</p> <p> </p> <p> <b>About the Role:</b> </p> <p> </p> <div> <p>Wiley is seeking a talented <b>Software Engineer</b> to join our innovative <b>Search Team</b>. In this role, you will help design, build, and maintain the backend search systems that power millions of user interactions globally.</p> <p> </p> <p>You will work on scalable, high-performance search solutions built on <b>Apache Solr</b>, collaborating on services and infrastructure across a modern backend technology stack that includes <b>Java, Docker, Kafka, and Solr</b>. This is an exciting opportunity for an engineer who enjoys solving complex challenges related to search relevance, performance, scalability, and reliability within large-scale distributed systems.<br> </p> How You Will Make an Impact:<br> <p>As a Software Engineer, you will:</p> <ul> <li>Design, develop, and maintain core search platform components and backend systems.</li> <li>Build and enhance scalable services and features that improve search performance, relevance, and reliability.</li> <li>Troubleshoot and resolve issues across development, testing, and production environments.</li> <li>Contribute to architectural discussions, technical design reviews, and code reviews.</li> <li>Improve software quality through automated testing, refactoring, and proactive management of technical debt.</li> <li>Collaborate effectively with cross-functional teams and colleagues across multiple regions and time zones.</li> <li>Support the continuous improvement of engineering practices, processes, and platform capabilities.<br> </li> </ul><b> What We Look For:</b><br> Required Qualifications <ul> <li>Bachelor's degree in Computer Science, Software Engineering, or a related field, or equivalent practical experience.</li> <li>Professional experience developing applications using <b>Java</b>, with a strong understanding of object-oriented programming principles, data structures, and software design patterns.</li> <li>Experience writing unit and integration tests using frameworks such as <b>JUnit</b> and <b>Mockito</b>.</li> <li>Hands-on experience working with <b>Git</b> and <b>Linux-based environments</b>.</li> <li>Strong analytical and problem-solving skills with a focus on quality and continuous improvement.</li> <li>Excellent verbal and written communication skills in English.</li> <li>Ability to work effectively both independently and as part of a distributed team.</li> </ul> Preferred Qualifications <ul> <li>Experience designing and building <b>RESTful APIs</b> and backend services.</li> <li>Experience working with search technologies or within the information retrieval domain.</li> <li>Hands-on experience with <b>Apache Solr</b>, <b>Elasticsearch</b>, or other Lucene-based search platforms.</li> <li>Familiarity with distributed systems and event-driven architectures using technologies such as <b>Kafka</b>.</li> <li>Experience with cloud-native and DevOps technologies including <b>Docker</b>, <b>Kubernetes</b>, <b>Jenkins</b>, <b>GitHub Actions</b>, and/or <b>Google Cloud Platform (GCP)</b>.</li> </ul> </div> <p> </p> <p> </p> <p><br></p>

<p><h4>Description</h4> <p>The Specialist Network Engineer - Cisco Security is responsible for designing, implementing, and supporting enterprise network security solutions with a primary focus on Cisco Identity Services Engine (ISE) and Cisco Firepower technologies (FTD & FMC). The role involves managing network access control (NAC), authentication services, firewall policies, VPN solutions, and advanced threat protection to ensure secure and reliable enterprise infrastructure operations. The engineer works closely with network, infrastructure, and security teams to deploy and optimize security controls across wired, wireless, and remote access environments. Key responsibilities include configuring Cisco ISE for authentication, authorization, posture assessment, and device profiling, as well as administering Cisco Firepower firewalls, IPS, AMP, and URL filtering features.</p> <p>The role also includes monitoring security infrastructure, troubleshooting complex network security issues, performing system upgrades, and responding to security incidents. Additionally, the engineer is responsible for maintaining security documentation, enforcing organizational security standards, and contributing to continuous improvement initiatives to strengthen the company’s overall security posture. The ideal candidate should possess strong hands-on experience with Cisco security technologies, enterprise networking concepts, and security best practices.</p> <h4>Responsibilities</h4> <ul> <li><strong>Cisco ISE (Identity Services Engine) Administration</strong> <ul> <li>Design, deploy, and maintain Cisco ISE solutions for Network Access Control (NAC)</li> <li>Configure and manage AAA services using: <ul> <li>802.1X</li> <li>MAB</li> <li>TACACS+</li> </ul> </li> <li>Manage and support: <ul> <li>Guest access portals</li> <li>BYOD onboarding</li> <li>Posture assessment policies</li> </ul> </li> <li>Integrate Cisco ISE with Active Directory and identity management systems</li> <li>Troubleshoot authentication and authorization issues across wired and wireless environments</li> <li>Define and enforce access control policies based on user roles, device profiling, and security posture</li> </ul> </li> <li><strong>Cisco Firepower (FTD & FMC) Management</strong> <ul> <li>Manage Cisco Firepower (FTD & FMC) environments</li> <li>Firewall policies</li> <li>Site-to-site and remote access VPNs</li> <li>Monitor security features like IPS, AMP, URL filtering</li> <li>Perform upgrades, patching, and security monitoring</li> </ul> </li> <li><strong>Security Operations</strong> <ul> <li>Monitor and troubleshoot network security issues</li> <li>Support incident response and root cause analysis</li> <li>Ensure infrastructure availability and compliance</li> </ul> </li> <li><strong>Documentation & Continuous Improvement</strong> <ul> <li>Maintain documentation of security configurations, policies, and operational procedures</li> <li>Contribute to the development of network security standards and best practices</li> <li>Identify opportunities to improve security posture, operational efficiency, and infrastructure resilience</li> </ul> </li> </ul> <h4>Requirements</h4> <ul> <li>Bachelor’s degree in Computer Science, Information Technology, or related field, or equivalent experience</li> <li>3–5+ years of experience in network security or security engineering roles</li> <li>Hands-on experience with Cisco ISE and Cisco Firepower (FTD & FMC) technologies</li> <li>Experience supporting enterprise-scale network security environments and NAC solutions</li> <li>Strong understanding of TCP/IP networking, VLANs, routing, switching, and security architectures</li> <li>Experience with VPN technologies, firewall policy management, and security monitoring/log analysis</li> <li>Knowledge of enterprise security best practices, access control frameworks, and incident troubleshooting</li> </ul></p><p></p>

<p><h4>Description</h4> <p>The Specialist Network Engineer - Cisco Security is responsible for designing, implementing, and supporting enterprise network security solutions with a primary focus on Cisco Identity Services Engine (ISE) and Cisco Firepower technologies (FTD & FMC). The role involves managing network access control (NAC), authentication services, firewall policies, VPN solutions, and advanced threat protection to ensure secure and reliable enterprise infrastructure operations. The engineer works closely with network, infrastructure, and security teams to deploy and optimize security controls across wired, wireless, and remote access environments. Key responsibilities include configuring Cisco ISE for authentication, authorization, posture assessment, and device profiling, as well as administering Cisco Firepower firewalls, IPS, AMP, and URL filtering features.</p> <p>The role also includes monitoring security infrastructure, troubleshooting complex network security issues, performing system upgrades, and responding to security incidents. Additionally, the engineer is responsible for maintaining security documentation, enforcing organizational security standards, and contributing to continuous improvement initiatives to strengthen the company’s overall security posture. The ideal candidate should possess strong hands-on experience with Cisco security technologies, enterprise networking concepts, and security best practices.</p> <h4>Responsibilities</h4> <ul> <li><strong>Cisco ISE (Identity Services Engine) Administration</strong> <ul> <li>Design, deploy, and maintain Cisco ISE solutions for Network Access Control (NAC)</li> <li>Configure and manage AAA services using: <ul> <li>802.1X</li> <li>MAB</li> <li>TACACS+</li> </ul> </li> <li>Manage and support: <ul> <li>Guest access portals</li> <li>BYOD onboarding</li> <li>Posture assessment policies</li> </ul> </li> <li>Integrate Cisco ISE with Active Directory and identity management systems</li> <li>Troubleshoot authentication and authorization issues across wired and wireless environments</li> <li>Define and enforce access control policies based on user roles, device profiling, and security posture</li> </ul> </li> <li><strong>Cisco Firepower (FTD & FMC) Management</strong> <ul> <li>Manage Cisco Firepower (FTD & FMC) environments</li> <li>Firewall policies</li> <li>Site-to-site and remote access VPNs</li> <li>Monitor security features like IPS, AMP, URL filtering</li> <li>Perform upgrades, patching, and security monitoring</li> </ul> </li> <li><strong>Security Operations</strong> <ul> <li>Monitor and troubleshoot network security issues</li> <li>Support incident response and root cause analysis</li> <li>Ensure infrastructure availability and compliance</li> </ul> </li> <li><strong>Documentation & Continuous Improvement</strong> <ul> <li>Maintain documentation of security configurations, policies, and operational procedures</li> <li>Contribute to the development of network security standards and best practices</li> <li>Identify opportunities to improve security posture, operational efficiency, and infrastructure resilience</li> </ul> </li> </ul> <h4>Requirements</h4> <ul> <li>Bachelor’s degree in Computer Science, Information Technology, or related field, or equivalent experience</li> <li>3–5+ years of experience in network security or security engineering roles</li> <li>Hands-on experience with Cisco ISE and Cisco Firepower (FTD & FMC) technologies</li> <li>Experience supporting enterprise-scale network security environments and NAC solutions</li> <li>Strong understanding of TCP/IP networking, VLANs, routing, switching, and security architectures</li> <li>Experience with VPN technologies, firewall policy management, and security monitoring/log analysis</li> <li>Knowledge of enterprise security best practices, access control frameworks, and incident troubleshooting</li> </ul></p><p></p>

<p><h4>Description</h4> <p>The Network Engineer - Cisco Security is responsible for designing, implementing, and supporting enterprise network security solutions with a primary focus on Cisco Identity Services Engine (ISE) and Cisco Firepower technologies (FTD & FMC). The role involves managing network access control (NAC), authentication services, firewall policies, VPN solutions, and advanced threat protection to ensure secure and reliable enterprise infrastructure operations. The engineer works closely with network, infrastructure, and security teams to deploy and optimize security controls across wired, wireless, and remote access environments. Key responsibilities include configuring Cisco ISE for authentication, authorization, posture assessment, and device profiling, as well as administering Cisco Firepower firewalls, IPS, AMP, and URL filtering features.</p> <p>The role also includes monitoring security infrastructure, troubleshooting complex network security issues, performing system upgrades, and responding to security incidents. Additionally, the engineer is responsible for maintaining security documentation, enforcing organizational security standards, and contributing to continuous improvement initiatives to strengthen the company’s overall security posture. The ideal candidate should possess strong hands-on experience with Cisco security technologies, enterprise networking concepts, and security best practices.</p> <h4>Responsibilities:</h4> <ul> <li><strong>Cisco ISE (Identity Services Engine) Administration</strong></li> <li>Design, deploy, and maintain Cisco ISE solutions for Network Access Control (NAC)</li> <li>Configure and manage AAA services using: <ul> <li>802.1X</li> <li>MAB</li> <li>TACACS+</li> </ul> </li> <li>Manage and support: <ul> <li>Guest access portals</li> <li>BYOD onboarding</li> <li>Posture assessment policies</li> </ul> </li> <li>Integrate Cisco ISE with Active Directory and identity management systems</li> <li>Troubleshoot authentication and authorization issues across wired and wireless environments</li> <li>Define and enforce access control policies based on user roles, device profiling, and security posture</li> <li><strong>Cisco Firepower (FTD & FMC) Management</strong></li> <li>Manage Cisco Firepower (FTD & FMC) environments</li> <li>Firewall policies</li> <li>Site-to-site & remote access VPNs</li> <li>Monitor security features like IPS, AMP, URL filtering</li> <li>Perform upgrades, patching, and security monitoring</li> <li><strong>Security Operations</strong></li> <li>Monitor and troubleshoot network security issues</li> <li>Support incident response and root cause analysis</li> <li>Ensure infrastructure availability and compliance</li> <li><strong>Documentation & Continuous Improvement</strong></li> <li>Maintain documentation of security configurations, policies, and operational procedures</li> <li>Contribute to the development of network security standards and best practices</li> <li>Identify opportunities to improve security posture, operational efficiency, and infrastructure resilience</li> </ul> <h4>Requirements</h4> <ul> <li>Bachelor’s degree in Computer Science, Information Technology, or related field, or equivalent experience</li> <li>3–5+ years of experience in network security or security engineering roles</li> <li>Hands-on experience with Cisco ISE and Cisco Firepower (FTD & FMC) technologies</li> <li>Experience supporting enterprise-scale network security environments and NAC solutions</li> <li>Strong understanding of TCP/IP networking, VLANs, routing, switching, and security architectures</li> <li>Experience with VPN technologies, firewall policy management, and security monitoring/log analysis</li> <li>Knowledge of enterprise security best practices, access control frameworks, and incident troubleshooting</li> </ul></p><p></p>

<p><h4>Description</h4> <p>The Network Engineer - Cisco Security is responsible for designing, implementing, and supporting enterprise network security solutions with a primary focus on Cisco Identity Services Engine (ISE) and Cisco Firepower technologies (FTD & FMC). The role involves managing network access control (NAC), authentication services, firewall policies, VPN solutions, and advanced threat protection to ensure secure and reliable enterprise infrastructure operations. The engineer works closely with network, infrastructure, and security teams to deploy and optimize security controls across wired, wireless, and remote access environments. Key responsibilities include configuring Cisco ISE for authentication, authorization, posture assessment, and device profiling, as well as administering Cisco Firepower firewalls, IPS, AMP, and URL filtering features.</p> <p>The role also includes monitoring security infrastructure, troubleshooting complex network security issues, performing system upgrades, and responding to security incidents. Additionally, the engineer is responsible for maintaining security documentation, enforcing organizational security standards, and contributing to continuous improvement initiatives to strengthen the company’s overall security posture. The ideal candidate should possess strong hands-on experience with Cisco security technologies, enterprise networking concepts, and security best practices.</p> <h4>Responsibilities:</h4> <ul> <li><strong>Cisco ISE (Identity Services Engine) Administration</strong></li> <li>Design, deploy, and maintain Cisco ISE solutions for Network Access Control (NAC)</li> <li>Configure and manage AAA services using: <ul> <li>802.1X</li> <li>MAB</li> <li>TACACS+</li> </ul> </li> <li>Manage and support: <ul> <li>Guest access portals</li> <li>BYOD onboarding</li> <li>Posture assessment policies</li> </ul> </li> <li>Integrate Cisco ISE with Active Directory and identity management systems</li> <li>Troubleshoot authentication and authorization issues across wired and wireless environments</li> <li>Define and enforce access control policies based on user roles, device profiling, and security posture</li> <li><strong>Cisco Firepower (FTD & FMC) Management</strong></li> <li>Manage Cisco Firepower (FTD & FMC) environments</li> <li>Firewall policies</li> <li>Site-to-site & remote access VPNs</li> <li>Monitor security features like IPS, AMP, URL filtering</li> <li>Perform upgrades, patching, and security monitoring</li> <li><strong>Security Operations</strong></li> <li>Monitor and troubleshoot network security issues</li> <li>Support incident response and root cause analysis</li> <li>Ensure infrastructure availability and compliance</li> <li><strong>Documentation & Continuous Improvement</strong></li> <li>Maintain documentation of security configurations, policies, and operational procedures</li> <li>Contribute to the development of network security standards and best practices</li> <li>Identify opportunities to improve security posture, operational efficiency, and infrastructure resilience</li> </ul> <h4>Requirements</h4> <ul> <li>Bachelor’s degree in Computer Science, Information Technology, or related field, or equivalent experience</li> <li>3–5+ years of experience in network security or security engineering roles</li> <li>Hands-on experience with Cisco ISE and Cisco Firepower (FTD & FMC) technologies</li> <li>Experience supporting enterprise-scale network security environments and NAC solutions</li> <li>Strong understanding of TCP/IP networking, VLANs, routing, switching, and security architectures</li> <li>Experience with VPN technologies, firewall policy management, and security monitoring/log analysis</li> <li>Knowledge of enterprise security best practices, access control frameworks, and incident troubleshooting</li> </ul></p><p></p>

<p>Our Mission is to Simplify Life. We are looking to Simplify and automate complex decision-making for customer centric industries, like Utilities, Financial Services, Logistics, and commerce, that drive the world's economies and you have the chance to join the revolution. We are trying to solve huge challenges in today's enterprise that are directly impacting the employee and customer experience. Avertrau2019s DevOps team is responsible for building and maintaining a modern, scalable, highly available infrastructure to power up our products and service for our clients all over the world. We are looking for a skilled DevOps Engineer who has strong practical troubleshooting skills, advanced overall systems knowledge, public clouds, and provisioning tools. The successful candidate will be responsible for:</p><p>Designing, building, shipping, and maintaining distributed systems. Building Monitoring, logging, alerting around our infrastructure and applications. Improving the reliability of our systems and CI/CD pipelines both internally and for our customers. Putting everything into code. Plan for reliability by designing systems to work across our multi-region and multi-cloud environments. Working in close collaboration with multi-functional teams. Technical writing / Documentation. Vendor Management.</p><p><strong>Main Job Responsibilities:</strong></p><ul><li><strong>Continuous Integration and Deployment:</strong><ul><li>Implement and maintain automated build, test, and deployment pipelines using industry-standard tools such as Jenkins, Travis CI, or GitLab CI/CD, Azure DevOpsu2026etc.</li><li>Design and configure continuous integration and delivery workflows to enable frequent and reliable releases of software applications.</li></ul></li><li><strong>Infrastructure Automation:</strong><ul><li>Develop and maintain infrastructure-as-code using tools like Terraform, Ansible, or CloudFormation to automate the provisioning and configuration of cloud-based environments.</li><li>Implement and manage containerization technologies like Docker and orchestration platforms like Kubernetes for scalable and resilient application deployments.</li></ul></li><li><strong>Monitoring and Performance Optimization:</strong><ul><li>Monitor system performance and troubleshoot issues related to scalability, reliability, and availability.</li><li>Implement and configure monitoring tools such as Prometheus, Grafana, New Relic, or ELK Stack to proactively identify bottlenecks and optimize system performance.</li></ul></li><li><strong>Collaboration and Communication:</strong><ul><li>Collaborate with cross-functional teams, including developers, system administrators, and quality assurance, to improve the development and deployment processes.</li><li>Act as a bridge between development and operations teams, facilitating effective communication and knowledge sharing.</li></ul></li><li><strong>Security and Compliance:</strong><ul><li>Implement and enforce security best practices throughout the software development lifecycle.</li><li>Ensure compliance with relevant regulations, industry standards and internal policies.</li></ul></li><li><strong>Documentation and Knowledge Sharing:</strong><ul><li>Document infrastructure configurations, deployment processes, and troubleshooting guidelines.</li><li>Contribute to internal knowledge sharing initiatives and help in developing best practices within the organization.</li></ul></li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li>5+ years of relevant of hands-on experience in the DevOps industry</li><li>Containerization (Kubernetes and OpenShift)</li><li>Configuration tools and frameworks (Terraform, Istio, Helm)</li><li>Knowledge of systems (Linux, GNU tooling), networking (OSI model, DNS, routing, SSL Certificates) and virtualization vs containerization</li><li>Public clouds: AWS/Azure/GCP/Mendix</li><li>Security Awareness</li><li>Experience with CI/CD concepts</li><li>Experience in conducting IT audits, both internal and external</li><li>Fluent in both oral and written English</li><li>Time Management skills</li><li>Capable of succeeding in a very dynamic and fast-paced environment</li><li>Able to work individually as well as being a cooperative team player</li><li>Knowledge of programming languages</li><li>Strong problem-solving skills</li><li>Good attention to detail</li><li>Excellent organisational and time management skills, and the ability to work on multiple projects at the same time</li><li>Awareness of DevOps and Agile principles.</li><li>Strong understanding of software development methodologies and the SDLC.</li><li>Proficiency in scripting languages such as Bash, Python, or PowerShell.</li><li>Experience with cloud platforms like AWS, Azure, or Google Cloud Platform.</li><li>Knowledge of containerization technologies like Docker and container orchestration platforms like Kubernetes.</li><li>Familiarity with infrastructure automation tools such as Terraform, Ansible, or CloudFormation.</li><li>Experience with CI/CD tools like Jenkins, Travis CI, or GitLab CI/CD.</li><li>Understanding of networking concepts and protocols.</li><li>Knowledge of monitoring and logging tools such as Prometheus,New Relic Grafana, or ELK Stack.</li><li>Strong problem-solving and troubleshooting skills.</li><li>Excellent communication and collaboration skills.</li><li>AWS Certified DevOps Engineer Professional.</li><li>AWS Certified DevOps Engineer - Professional Certification.</li><li>Azure DevOps Engineer Expert.</li><li>Certified Kubernetes Administrator (CKA).</li><li>Docker Certified Associate (DCA).</li><li>Puppet Certified Professional.</li><li>Degree in Computer Science or related field (Master / Bachelor level).</li></ul>

<p><strong>ABOUT THE ROLE &amp; TEAM</strong></p><p>The Site Reliability Engineer is responsible for the proactive support of products to ensure high product performance, with a continuous focus on improvement. The role involves identifying and resolving the root causes of operational incidents, implementing solutions to enhance stability, and preventing recurrence. The Site Reliability Engineer manages the creation and maintenance of the event catalogue to trigger events and develops both manual remediation approaches and automated workflows to address alerts. Additionally, they oversee the deployment of IT services and solutions, ensuring seamless integration with minimal disruption.</p><p><strong>WHAT YOU LL DO</strong></p><ul><li>Design, build, and maintain support systems to ensure high availability, scalability, and performance of critical infrastructure.</li><li>Lead incident response and root cause analysis for system failures, including problem investigations and coordination with relevant teams.</li><li>Implement and manage automation for system provisioning, deployment, self-healing, and performance monitoring to increase operational efficiency.</li><li>Establish and monitor SLIs/SLOs, proactively identify performance issues, and drive continuous improvements in service reliability.</li><li>Collaborate with development and operations teams to embed reliability best practices and evolve toward zero-downtime architecture.</li><li>Manage and optimize an event catalog, including event definitions, thresholds, remediation actions, and relevance across products.</li><li>Develop event response protocols, provide training, and ensure efficient handling of incidents across teams.</li><li>Drive post-incident reviews and feedback loops to enhance event definitions and service reliability.</li><li>Oversee quality and readiness of deployments, ensuring clear processes, assigned responsibilities, and minimal disruption.</li><li>Maintain deployment schedules and conduct risk assessments to ensure operational stability and deployment readiness.</li><li>Coordinate and execute deployment plans, manage resources, and incorporate feedback for continuous process improvement.</li><li>Manage CI/CD pipelines and infrastructure as code, ensuring seamless integration between development and operations.</li><li>Support and evolve DevOps practices, automating operational tasks and maintaining tools to drive ongoing efficiency.</li></ul><p><strong>Desired Candidate Profile</strong></p><h2>Who You Are:</h2><ul><li>Bachelor's degree in computer science, Information Technology, Engineering, or a related field.</li><li>Several years of experience in IT operations, service management, or infrastructure management, including roles such as Site Reliability Engineer, Problem Manager, or DevOps Manager.</li><li>Proven experience in managing high-availability systems and ensuring operational reliability.</li><li>Extensive experience in root cause analysis (RCA), incident management, and developing permanent solutions for recurring service disruptions.</li><li>Hands-on experience with CI/CD pipelines, automation, system performance monitoring, and the implementation of infrastructure as code.</li><li>Strong background in collaborating with cross-functional teams (development, operations, engineering, etc.) to improve operational processes and service delivery.</li><li>Experience in managing deployments, risk assessments, and optimizing event and problem management processes.</li><li>Familiarity with cloud technologies, containerization, and scalable architecture, including experience with zero-downtime deployment strategies.</li><li>CompTIA Security+ or Certified Kubernetes Administrator (CKA).</li></ul><h2>Functional Skills:</h2><ul><li>Collaboration</li><li>Stakeholder Management</li><li>Service Design</li><li>Communication</li><li>Problem Solving</li><li>Incident Management</li><li>Change Management</li><li>Innovation</li></ul><h2>Technical Skills:</h2><ul><li>Cloud Infrastructure</li><li>Automation &amp; AI Operations</li><li>Monitoring &amp; Diagnostics</li><li>Deployment</li><li>Programming &amp; Scripting Languages</li></ul>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <br><p>Job Title:</p><br><br>Sales Representative Bilingual: Arabic/English - Amman<br><p>Job Description</p><br><br>Job Summary<p>We are looking for a motivated and results-driven <b>Sales Representative</b> to join our team. The successful candidate will be responsible for identifying sales opportunities, building strong customer relationships, promoting products and services, and achieving sales targets.</p><br><br>Key Responsibilities<ul><li>Identify and approach potential customers through calls, meetings, and networking.</li><li>Present, promote, and sell products or services to prospective clients.</li><li>Maintain and develop relationships with existing customers.</li><li>Understand customer needs and provide appropriate solutions.</li><li>Negotiate contracts and close sales deals.</li><li>Achieve individual and team sales targets.</li><li>Maintain accurate records of sales activities and customer interactions.</li><li>Prepare sales reports and provide market feedback.</li><li>Stay updated on industry trends, competitors, and market conditions.</li><li>Collaborate with internal teams to ensure customer satisfaction.</li></ul>Requirements<ul><li>Bachelor's degree in Business Administration, Marketing, or a related field is preferred.</li><li>Previous experience in sales, customer service, or a related role.</li><li>Strong communication, negotiation, and interpersonal skills.</li><li>Ability to build and maintain professional relationships.</li><li>Goal-oriented with a proven ability to meet sales targets.</li><li>Proficiency in Microsoft Office applications.</li><li>Excellent organizational and time-management skills.</li><li>Ability to work independently and as part of a team.</li></ul>Preferred Skills<ul><li>Experience with CRM systems.</li><li>Strong presentation and persuasion skills.</li><li>Knowledge of sales techniques and customer engagement strategies.</li></ul>Key Competencies<ul><li>Communication Skills</li><li>Customer Focus</li><li>Negotiation Skills</li><li>Problem Solving</li><li>Relationship Building</li><li>Results Orientation</li><li>Time Management</li></ul><br><br><p><span><span>In this role, we offer benefits that help support your unique lifestyle:</span></span></p><br><br><ul><li><span><span>Full-time indefinite contracts</span></span></li><li><span><span>Competitive salary and performance bonus opportunities</span></span></li><li><span><span>Central location in Amman</span></span></li><li><span><span>Full paid training on the company and the project you’ll be working on</span></span></li><li><span><span>Career development programs, digital learning courses</span></span></li></ul><p><span><span><b>Reimagine the best version of you!</b></span></span></p><br><br><p><span><span>We're determined to bring our own intelligence, empathy, and experience to the table every day. We invest in our game-changers and the environment they work in, because we know that when people thrive, it has a powerful impact on them, their customers, and their clients’ businesses.</span></span></p><br><br><p><span><span>If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440,000 game-changers around the globe call Concentrix their “employer of choice.”</span></span></p><br><br><p><span><span><b>Concentrix s an equal opportunity employer&nbsp;</b></span></span></p><br><br><p><span><span><i>We're proudly united as one team, one company, globally. We're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws.</i></span></span></p><br><br><br><p><span><span><b>Eligibility to work:</b></span></span></p><br><br><p><span><span>In accordance with Jordan's law, only applicants who are legally authorized to work in Jordan will be considered for this position.</span></span></p><br><br><br><p>Location:</p><br><br>JOR Amman - 1 Rafiq Al Hariri Ave, Edgo Building, Abdali Boulevard, Amman, Jordan&nbsp;<br><p>Language Requirements:</p><br><br><br><p>Time Type:</p><br><br>Full time<br> </div>

<p><h4>Description</h4> <p>The incident response analyst is responsible for investigating, containing, eradicating, and supporting the recovery of cybersecurity incidents across customer and enterprise environments. The role plays a critical part in minimizing business impact from cyber threats by coordinating response activities, performing technical investigations, and supporting the continuous improvement of incident response capabilities.</p> <p>The role collaborates closely with security operations, threat intelligence, digital forensics, and customer IT teams to identify attack vectors, contain threats, and strengthen organizational resilience against future incidents.</p> <h4>Responsibilities</h4> <h4>Incident investigation & response</h4> <ul> <li>Respond to security incidents within defined SLAs and escalation procedures.</li> <li>Perform detailed investigations to determine nature of the attack, scope of compromise, impacted systems, attack vectors, and potential business impact.</li> <li>Analyze indicators of compromise (IOCs) and attacker activity.</li> <li>Identify containment, eradication, and recovery actions required to mitigate incidents.</li> <li>Coordinate incident response activities with internal and customer stakeholders.</li> </ul> <h4>Threat analysis & root cause investigation</h4> <ul> <li>Conduct in-depth analysis of security incidents and suspicious activities.</li> <li>Identify vulnerabilities, attack techniques, and security gaps contributing to incidents.</li> <li>Perform root cause analysis to determine how incidents occurred and identify preventive controls.</li> <li>Analyze attacker tactics, techniques, and procedures (TTPs) using industry frameworks such as MITRE ATT&CK.</li> </ul> <h4>Incident coordination & escalation</h4> <ul> <li>Manage incident response activities across multiple technical teams.</li> <li>Escalate incidents requiring digital forensics support, specialized technical expertise, and malware analysis.</li> <li>Coordinate communication between technical teams, management, and customer stakeholders.</li> <li>Support crisis management activities during major incidents.</li> </ul> <h4>Documentation & reporting</h4> <ul> <li>Prepare detailed incident reports documenting findings, impact assessments, root cause analysis, and remediation recommendations.</li> <li>Maintain investigation records and evidence documentation.</li> <li>Support development of executive-level incident summaries and post-incident reviews.</li> </ul> <h4>Process improvement & readiness</h4> <ul> <li>Support the development and enhancement of incident response playbooks, response procedures, and investigation methodologies.</li> <li>Participate in tabletop exercises and incident simulations.</li> <li>Identify opportunities to improve response effectiveness and operational readiness.</li> </ul> <h4>Our culture & code of conduct</h4> <p>At ZainTECH, we take pride in a culture built on collaboration, innovation, and uncompromising integrity. We are looking for individuals who share these values and are committed to customer-centricity and ethical excellence. All employees are expected to uphold our code of conduct, which serves as a guiding framework for responsible behaviour across everything we do - from how we work with each other to how we engage with clients and partners globally.</p> <h4>Requirements</h4> <ul> <li>Bachelor's degree or intermediate diploma (minimum) from a recognised institution.</li> <li>Minimum 3 years experience in cybersecurity / information security, including 1 or more years in incident response.</li> <li>At least one valid NCSC-approved IR certification like ECIH, CCIM, Blue Team Level 2, or another equivalent certification in the same field that is approved by the NCSC.</li> <li>Practical skills in log analysis, endpoint and network investigation, malware triage, and use of IR tooling.</li> <li>Exposure to SIEM/SOAR and EDR platforms is preferable.</li> <li>Experience in an MSSP or SOC environment is preferable.</li> </ul></p><p></p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>The Incident Response Analyst is responsible for investigating, containing, eradicating, and supporting the recovery of cybersecurity incidents across customer and enterprise environments.<br> The role plays a critical part in minimizing business impact from cyber threats by coordinating response activities, performing technical investigations, and supporting the continuous improvement of incident response capabilities.<br> The role collaborates closely with Security Operations, Threat Intelligence, Digital Forensics, and customer IT teams to identify attack vectors, contain threats, and strengthen organizational resilience against future incidents.<br> Responsibilities: Incident Investigation &amp; Response Respond to security incidents within defined SLAs and escalation procedures.<br> Perform detailed investigations to determine Nature of the attack, Scope of compromise, Impacted systems, Attack vectors and Potential business impact Analyze indicators of compromise (IOCs) and attacker activity.<br> Identify containment, eradication, and recovery actions required to mitigate incidents.<br> Coordinate incident response activities with internal and customer stakeholders.<br> Threat Analysis &amp; Root Cause Investigation Conduct in-depth analysis of security incidents and suspicious activities.<br> Identify vulnerabilities, attack techniques, and security gaps contributing to incidents.<br> Perform root cause analysis to determine how incidents occurred and identify preventive controls.<br> Analyze attacker tactics, techniques, and procedures (TTPs) using industry frameworks such as MITRE ATT&amp;CK.<br> Incident Coordination &amp; Escalation Manage incident response activities across multiple technical teams.<br> Escalate incidents requiring Digital Forensics support, Specialized technical expertise and Malware analysis Coordinate communication between technical teams, management, and customer stakeholders.<br> Support crisis management activities during major incidents.<br> Documentation &amp; Reporting Prepare detailed incident reports documenting Findings, Impact assessments, Root cause analysis and Remediation recommendations Maintain investigation records and evidence documentation.<br> Support development of executive-level incident summaries and post-incident reviews.<br> Process Improvement &amp; Readiness Support the development and enhancement of Incident response playbooks, Response procedures and Investigation methodologies Participate in tabletop exercises and incident simulations.<br> Identify opportunities to improve response effectiveness and operational readiness.<br> Our Culture &amp; Code of Conduct: At ZainTECH, we take pride in a culture built on collaboration, innovation, and uncompromising integrity.<br> We are looking for individuals who share these values and are committed to customer-centricity and ethical excellence.<br> All employees are expected to uphold our Code of Conduct, which serves as a guiding framework for responsible behaviour across everything we do — from how we work with each other to how we engage with clients and partners globally.<br> Bachelor's degree or intermediate diploma (minimum) from a recognised institution.<br> Minimum 3 years experience in cybersecurity / information security, including 1 or more years in incident response.<br> At least one valid NCSC-approved IR certification like (ECIH, CCIM, Blue Team Level 2) or another equivalent certification in the same field that is approved by the NCSC.<br> Practical skills in log analysis, endpoint and network investigation, malware triage, and use of IR tooling.<br> Exposure to SIEM/SOAR and EDR platforms is preferable.<br> Experience in an MSSP or SOC environment is preferable.<br></span> </div>

<p><br></p><p>What you will do as a Hydraulic Engineer</p><p>We are looking for a Hydraulic / Flood Protection Engineer to support the Southern Expansion Project for the Arab Potash Company (APC). The role focuses primarily on the design and development of river training and hydraulic protection works, supporting safe and efficient implementation of flood protection measures in a complex wadi system. The Hydraulic Engineer will work closely with designers and modellers, providing technical expertise in the design and detailing of diversion dikes, wadi channel stabilisation measures, and erosion protection systems. The role is oriented towards translating hydraulic boundary conditions into practical and robust design solutions.</p><p>Project Context</p><p>Haskoning is supporting the Southern Expansion Project of the Arab Potash Company (APC), which includes large-scale hydraulic and onshore infrastructure works in the Aqaba / Dead Sea region. A key component of the project consists of designing wadi diversion and protection works around the South Expansion area. This includes the development of diversion dikes and reinforcement of existing wadi channels in a highly dynamic flash flood environment. The system is characterised by multiple wadis with different hydraulic behaviour, discharges, and sediment transport mechanisms. Designs must account for the interaction between hydraulic loading and the soil-bed system, including risks related to erosion, local scour, and the performance of rock armour layers, revetments, and related protection measures</p><p>Key Responsibilities</p><ul><li>Support the design and detailing of river training and hydraulic protection works, including:<ul><li>Diversion dikes for wadi systems</li><li>Bank protection, revetments and channel stabilisation measures</li></ul></li><li>Translate hydraulic inputs (discharges, water levels, velocities, sediment behaviour) into feasible and well-founded designs</li><li>Work closely with in-house modellers to iteratively develop and improve design solutions</li><li>Prepare and review design calculations, drawings, and technical documentation</li><li>Evaluate the adequacy of rock gradings, filter layers, and geotextiles in relation to hydraulic loading conditions</li><li>Contribute to design choices regarding materials, layouts, and constructability of protection works</li><li>Provide technical input on hydraulic risks, including erosion and scour, and propose mitigation measures</li><li>Support limited review of contractor submissions where relevant to hydraulic design intent</li><li>Coordinate with multidisciplinary teams, including geotechnical, structural, and environmental specialists</li></ul><p><br></p><p><strong>Desired Candidate Profile</strong></p><p>This vacancy is intended for a locally based candidate in Jordan . The ideal candidate will have:</p><ul><li>A degree in Hydraulic Engineering, Civil Engineering, or a related field</li><li>Minimum 5 years of relevant experience in hydraulic engineering, with a focus on design of river training works, wadi systems, or erosion protection measures</li><li>Experience with the design of diversion structures, revetments, and channel stabilisation works is a strong asset</li><li>Strong understanding of hydrodynamics, scour processes, bed stability, and erosion mechanisms in dynamic systems</li><li>Experience with rock armour design, filter rules, and geotextiles</li><li>Ability to develop and detail practical, buildable design solutions</li><li>Experience with design tools such as AutoCAD / Civil 3D / Revit is an advantage</li><li>Strong communication skills and ability to collaborate with modellers and design leads</li></ul>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>Our Mission is to Simplify Life. We are looking to Simplify and automate complex decision-making for customer centric industries, like Utilities, Financial Services, Logistics, and commerce, that drive the world's economies and you have the chance to join the revolution. We are trying to solve huge challenges in today's enterprise that are directly impacting the employee and customer experience.</p><p><br></p><p>Avertra’s DevOps team is responsible for building and maintaining a modern, scalable, highly available infrastructure to power up our products and service for our clients all over the world.&nbsp;We are looking for a skilled DevOps Engineer who has strong practical troubleshooting skills, advanced overall systems knowledge, public clouds, and provisioning tools. The successful candidate will be responsible for:</p><p>● Designing, building, shipping, and maintaining distributed systems.</p><p>● Building Monitoring, logging, alerting around our infrastructure and applications.</p><p>● Improving the reliability of our systems and CI/CD pipelines both internally and for our customers.</p><p>● Putting everything into code.</p><p>● Plan for reliability by designing systems to work across our multi-region and multi-cloud environments.</p><p>● Working in close collaboration with multi-functional teams.</p><p>● Technical writing / Documentation.</p><p>● Vendor Management.</p><p><br></p><p><b>Main Job Responsibilities:</b></p><p><b>​</b></p><p><b>Continuous Integration and Deployment:</b></p><p>• Implement and maintain automated build, test, and deployment pipelines using industry-standard tools such as Jenkins, Travis CI, or GitLab CI/CD, Azure DevOps…etc.</p><p>• Design and configure continuous integration and delivery workflows to enable frequent and reliable releases of software applications.</p><p><br></p><p><b>Infrastructure Automation:</b></p><p>• Develop and maintain infrastructure-as-code using tools like Terraform, Ansible, or CloudFormation to automate the provisioning and configuration of cloud-based environments.</p><p>• Implement and manage containerization technologies like Docker and orchestration platforms like Kubernetes for scalable and resilient application deployments.</p><p><br></p><p><b>Monitoring and Performance Optimization:</b></p><p>• Monitor system performance and troubleshoot issues related to scalability, reliability, and availability.</p><p>• Implement and configure monitoring tools such as Prometheus, Grafana, New Relic, or ELK Stack to proactively identify bottlenecks and optimize system performance.</p><p><br></p><p><b>Collaboration and Communication:</b></p><p>• Collaborate with cross-functional teams, including developers, system administrators, and quality assurance, to improve the development and deployment processes.</p><p>• Act as a bridge between development and operations teams, facilitating effective communication and knowledge sharing.</p><p><br></p><p><b>Security and Compliance:</b></p><p>• Implement and enforce security best practices throughout the software development lifecycle.</p><p>• Ensure compliance with relevant regulations, industry standards, and internal policies.</p><p><br></p><p><b>Documentation and Knowledge Sharing:</b></p><p>• Document infrastructure configurations, deployment processes, and troubleshooting guidelines.</p><p>• Contribute to internal knowledge sharing initiatives and help in developing best practices within the organization.</p> </div><h2 class="h5">Skills</h2> <div data-jb-field="skills"><p><b>Experience:&nbsp;</b></p><p><br></p><p>● 5+ years of relevant of hands-on experience in the DevOps industry</p><p>● Containerization (Kubernetes and OpenShift)</p><p>● Configuration tools and frameworks (Terraform, Istio, Helm)</p><p>● Knowledge of systems (Linux, GNU tooling), networking (OSI model, DNS, routing, SSL Certificates) and virtualization vs containerization</p><p>● Public clouds: AWS/Azure/GCP/Mendix</p><p>● Security Awareness</p><p>● Experience with CI/CD concepts</p><p>● Experience in conducting IT audits, both internal and external</p><p><br></p><p><b>Needed Competencies:</b></p><p><br></p><p>● Fluent in both oral and written English</p><p>● Time Management skills</p><p>● Capable of succeeding in a very dynamic and fast-paced environment</p><p>● Able to work individually as well as being a cooperative team player</p><p>● Knowledge of programming languages</p><p>● Strong problem-solving skills</p><p>● Good attention to detail</p><p>● Excellent organisational and time management skills, and the ability to work on multiple projects at the same time</p><p>● Awareness of DevOps and Agile principles.</p><p><br></p><p><b>Knowledge, Skills and Abilities:</b></p><p><br></p><p>• Strong understanding of software development methodologies and the SDLC.</p><p>• Proficiency in scripting languages such as Bash, Python, or PowerShell.</p><p>• Experience with cloud platforms like AWS, Azure, or Google Cloud Platform.</p><p>• Knowledge of containerization technologies like Docker and container orchestration platforms like Kubernetes.</p><p>• Familiarity with infrastructure automation tools such as Terraform, Ansible, or CloudFormation.</p><p>• Experience with CI/CD tools like Jenkins, Travis CI, or GitLab CI/CD.</p><p>• Understanding of networking concepts and protocols.</p><p>• Knowledge of monitoring and logging tools such as Prometheus,New Relic Grafana, or ELK Stack.</p><p>• Strong problem-solving and troubleshooting skills.</p><p>• Excellent communication and collaboration skills.</p><p><br></p><p><b>Preferences:</b></p><p><br></p><p>● AWS Certified DevOps Engineer Professional.</p><p>● AWS Certified DevOps Engineer - Professional Certification.</p><p>● Azure DevOps Engineer Expert.</p><p>● Certified Kubernetes Administrator (CKA).</p><p>● Docker Certified Associate (DCA).</p><p>● Puppet Certified Professional.</p><p><br></p><p><b>Education:</b> Degree in Computer Science or related field (Master / Bachelor level).</p><p><br></p><p><b>Travel:</b>&nbsp;&nbsp;Based on customer requirement(s).</p><p><br></p><p><b>Work Schedule:</b>&nbsp;&nbsp;Local Avertra office schedule.</p><p><br></p><p>Benefits</p><p><b>What can we promise you:</b></p><ul><li>You’ll join a global family of awesome, passionate people that are working together to build a sustainable, scalable ecosystem committed to using logic to create a better experience.</li><li>We want you to help us become better. You will be empowered to drive change and innovate.</li><li>That we will invest in you. We will give you the opportunity to master your domain and drive excellence.</li></ul><p><br></p></div>

<p>Job Title: Product Development Manager PaymentGuard Job Family: Business Operations Reports To: Product Management Director Subordinates: None</p><p>The Product Manager will focus on fraud detection projects and client engagements. This role will be responsible for working with clients to understand their business requirements and identify opportunities to leverage our product offerings to detect and prevent fraud. This role will act as the primary point of contact for driving requirements gathering, creating and maintaining business analysis documentation, and collaborating with our development and implementation teams to ensure solutions are implemented according to business requirements and that product benefits are fully realized</p><h2>Key Responsibilities</h2><h3>Product Strategy &amp; Roadmap</h3><ul><li>Define and maintain the PaymentGuard product roadmap aligned with business objectives and customer needs.</li><li>Translate business strategy into prioritized product initiatives and measurable outcomes.</li><li>Identify market opportunities through competitive analysis, customer feedback, and industry research.</li><li>Work closely with the Product Development Management Director to ensure alignment with the overall Financial Crime product strategy.</li><li>Continuously evaluate emerging technologies, payment trends, AI capabilities, and regulatory changes that impact the product.</li></ul><h3>Product Management</h3><ul><li>Own and prioritize the product backlog based on business value and customer impact.</li><li>Define product requirements, user stories, acceptance criteria, and functional specifications.</li><li>Work closely with Business Analysts to validate requirements and ensure complete documentation.</li><li>Collaborate with Engineering throughout the software development lifecycle to ensure successful product delivery.</li><li>Support solution design discussions while balancing customer requirements, scalability, usability, and technical feasibility.</li><li>Monitor product quality and continuously improve functionality and user experience.</li><li>Collaborate with Data Science teams to identify opportunities to incorporate AI-driven capabilities into the product.</li></ul><h3>Customer &amp; Market Focus</h3><ul><li>Engage with customers, partners, and internal stakeholders to understand business challenges and evolving requirements.</li><li>Gather customer feedback and translate insights into product improvements.</li><li>Support customer meetings, product demonstrations, workshops, and strategic discussions when required.</li><li>Collaborate with Customer Success and Support teams to resolve product-related escalations and identify recurring improvement opportunities.</li></ul><h3>Cross-Functional Collaboration</h3><ul><li>Work closely with Development, QA, UX, Implementation, Sales, Presales, Marketing, and Customer Success teams throughout the product lifecycle.</li><li>Ensure product requirements are clearly communicated and understood by all stakeholders.</li><li>Support sprint planning, backlog refinement, release planning, and product prioritization activities.</li><li>Provide functional guidance to Business Analysts and mentor junior team members where appropriate.</li></ul><h3>Product Launch &amp; Commercial Enablement</h3><ul><li>Support product positioning, pricing discussions, and go-to-market planning.</li><li>Review product documentation, release notes, user guides, and training materials.</li><li>Support product launches and ensure internal teams are prepared to successfully position and deliver new capabilities.</li><li>Measure product adoption, customer satisfaction, and product performance using relevant KPIs.</li></ul><h3>Continuous Improvement</h3><ul><li>Analyze product performance metrics and customer usage data to identify improvement opportunities.</li><li>Recommend enhancements that improve customer experience, operational efficiency, and product competitiveness.</li><li>Promote innovation and continuous improvement across the product management function.</li></ul><h2>Additional Functions</h2><ul><li>Conduct market and competitor research to support strategic product decisions.</li><li>Collaborate with external partners and vendors when required.</li><li>Accurately record work activities in the timesheet system and ensure timely submission of timesheets in accordance with company policies and deadlines.</li><li>Maintain the security of the information, devices and systems that Eastnets, and its personnel, customers and partners use.</li><li>Protect Eastnets business information and any customer, supplier or partner information within its custody by safeguarding its confidentiality, integrity and availability.</li><li>Adhere to and comply with Eastnets internal security policies, Code of Ethics, Nondisclosure Policy, Non-Compete Policy, Email Policy, Proprietary Rights Acknowledgement, Background Check Policy, and all other internal policies and employee handbook.</li><li>Participate in the company s wide initiatives.</li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li>Bachelor's degree in Computer Science, Information Technology, Engineering, Business, or a related field.</li><li>Minimum 6 8 years of experience in Product Management, Business Analysis, or Product Development within the financial technology industry.</li><li>Experience in payments, transaction monitoring, financial crime, AML, or compliance solutions is highly preferred.</li><li>Awareness of payment and fraud regulation (PSD2/PSD3, SCA, Confirmation/Verification of Payee, APP fraud reimbursement regimes).</li><li>Familiarity with third-party fraud signals (device intelligence, behavioral biometrics, consortium data).</li><li>Familiarity with APIs, integrations, cloud technologies, and AI-enabled product capabilities.</li><li>Awareness of data privacy and residency requirements (GDPR, regional mandates).</li><li>Strong understanding of product management principles, agile methodologies, and the software development lifecycle.</li><li>Experience translating business requirements into product features and functional specifications.</li><li>Strong knowledge of payment ecosystems, payment messaging standards (SWIFT, ISO 20022, SEPA, etc.), and financial services technology.</li><li>Ability to prioritize competing initiatives using customer value and business impact.</li><li>Strong analytical, problem-solving, and decision-making skills.</li><li>Excellent stakeholder management and communication skills.</li><li>Experience working with cross-functional technical and business teams.</li><li>Familiarity with APIs, integrations, cloud technologies, and AI-enabled product capabilities is an advantage.</li><li>Excellent command of the English language.</li><li>Relevant certifications (CFE, CAMS, or a product certification such as Pragmatic) is a plus.</li></ul>

<p>For over seven decades, Chalhoub Group has been a partner and creator of luxury experiences in the Middle East. In its pursuit to excel as a hybrid luxury retailer, the Group has curated a portfolio of over 10 owned brands and strengthened its distribution and marketing expertise for over 400 international names across luxury fashion, beauty, jewellery, watches, eyewear, and art de vivre categories.</p> <p>Every step at Chalhoub Group is taken to build a future where luxury dreams become reality — bridging cultures and crafting memorable experiences for our consumers. Be it by constantly reinventing itself, committing to innovation, or embracing new technologies, the Group is shaping the future of luxury retail. It delivers seamless omnichannel experiences across more than 950 stores, online platforms, and mobile apps. Driving this innovation journey is The Greenhouse — the Group’s innovation hub, incubator, and accelerator for startups and emerging businesses, regionally and globally.</p> <p>Chalhoub Group fosters a people-at-heart culture rooted in diversity, equity, and inclusion, and a workplace catalysed by forward thinking and future-proofing. Today, it brings together over 16,000 talented professionals across eight countries in the Middle East, with a presence in LATAM. Their collective efforts have earned the Group the Great Place to Work® certification in several markets.</p> <p>Sustainability is at the core of the Group’s strategy, guided by a clear commitment to people, partners, and the planet. Chalhoub Group is proud to be a member of the United Nations Global Compact, a signatory of the Women’s Empowerment Principles, and to have pledged to reach Net Zero by 2040.</p> <h4>What you'll be doing</h4> <ul> <li>Handle customer interactions across all channels, including voice, email, WhatsApp, live chat, and social media.</li> <li>Deliver timely, accurate, and personalized responses aligned with luxury service standards and brand tone of voice.</li> <li>Provide a seamless omnichannel experience, ensuring continuity across customer touchpoints.</li> <li>Manage and document all customer interactions in Salesforce Service Cloud, with strong focus on First Contact Resolution (FCR).</li> <li>Maintain a professional, empathetic, and solution-oriented approach in all customer engagements.</li> <li>Deliver personalized, high-quality service that reflects the values, image, and standards of Chalhoub Group’s luxury Maisons.</li> <li>Proactively identify and act on sales and assisted-selling opportunities during customer interactions.</li> <li>Support revenue-generating initiatives such as Pay-by-Link, product recommendations, and cross-sell opportunities.</li> <li>Escalate complex or sensitive cases appropriately while maintaining customer confidence and satisfaction.</li> <li>Consistently meet and exceed defined KPIs, including: <ul> <li>Quality and customer satisfaction</li> <li>Productivity and adherence</li> <li>Sales contribution</li> <li>Service level targets</li> </ul> </li> <li>Adhere strictly to internal processes, compliance requirements, and luxury communication guidelines.</li> <li>Contribute to continuous improvement by flagging customer pain points and process gaps.</li> </ul> <h4>What you’ll need to succeed</h4> <ul> <li>Previous experience in customer care or contact center environments.</li> <li>Experience in luxury retail, fashion, beauty, or e-commerce is highly preferred.</li> <li>Proven experience managing end-to-end customer journeys (orders, delivery, returns, refunds).</li> <li>Hands-on experience handling customers across multiple digital and voice channels.</li> <li>Salesforce Service Cloud (case management).</li> <li>Genesys (telephony and omnichannel platform).</li> <li>Sprinklr (social media engagement and case handling).</li> </ul> <h4>Core capabilities</h4> <ul> <li>Strong written and verbal communication aligned with luxury service standards.</li> <li>Commercial and sales-oriented mindset.</li> <li>High emotional intelligence and strong customer empathy.</li> <li>Excellent problem-solving and ownership mentality.</li> <li>Strong multitasking and prioritization skills.</li> <li>Ability to perform effectively in a fast-paced, KPI-driven environment.</li> <li>Digital fluency and openness to AI-enabled tools and automation.</li> </ul> <h4>What we can offer you</h4> <p>With us, you will turn your aspirations into reality. We will help shape your journey through enriching experiences, learning and development opportunities and exposure to different assignments within your role or through internal mobility. Our Group offers diverse career paths for those who are extraordinary, every day.</p> <p>We recognise the value that you bring, and we strive to provide a competitive benefits package which includes health care, child education contribution, remote and flexible working policies as well as exclusive employee discounts.</p> <h4>Using GenAI in your application process</h4> <p>To support a fair and consistent experience for all candidates, we ask that assessments and interviews are completed independently and without assistance from generative AI tools. This ensures we understand your strengths, your thinking, and how you approach real situations.</p> <h4>We invite all applicants to apply</h4> <p>It takes diversity of thought, culture, background, differing abilities and perspectives to truly inspire, exhilarate and delight our customers. At Chalhoub Group, we are committed to inclusion and diversity.</p> <p>We welcome all applicants to apply and be part of our exciting future. We ensure equal opportunity for all our applicants without regard to gender, age, race, religion, national origin or disability status.</p>