Branch Supervisor Jobs in Jordan
684 Jobs Found
Jordan
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<span>Purpose of the Job
<br></span><p><span><span><span><span><span>The Contact Center Executive at Aramex will be responsible for delivering exceptional customer service by managing customer inquiries, resolving issues, and providing information about products or services. This role plays a critical part in ensuring customer satisfaction and loyalty through efficient communication and problem-solving.</span></span></span></span></span></p><br><br>
<br>Job Description
<br><ul>
<li><span><span><span>Provide personalized customer service by responding to the needs of each customer </span></span></span></li>
<li><span><span><span>Log shipment collection requests.</span></span></span></li>
<li><span><span><span>Track customers’ shipments to answer customer’s inquiries for updates on products as Express, Domestic, Shop & Ship and personalized</span></span></span></li>
<li><span><span><span>Handle and resolve customers’ complaints and root certain issues and inquiries which are not under the contact center scope of responsibility to the concerned departments/CMTs. </span></span></span></li>
<li><span><span><span>Provides products and service information to customers as needed. </span></span></span></li>
<li><span><span><span>Answer customers’ general inquiries.</span></span></span></li>
<li><span><span><span>Initiate telephone calls with the customers to gather initial information about location/address and preferred timing for shipment delivery.</span></span></span></li>
<li><span><span><span>Verify information, in case of multiple delivery for same customer. </span></span></span></li>
<li><span><span><span>Answer customers’ incoming calls to acquire locations for personalized shipments</span></span></span></li>
<li><span><span><span>Act as an inbound executive by answering Customers’ calls in case of customers’ complaints related to a non-delivered or delayed shipment, or any inquiries related to general or personalized service or products. </span></span></span></li>
<li><span><span><span>Manage customers’ expectation in the most professional customer-centric manner.</span></span></span></li>
<li><span><span><span>Provide tailored customer service and respond to the needs of each customer as service/deliveries are personalized per customer.</span></span></span></li>
</ul>
<br>Job Requirements - Experience and Education
<br><ul>
<li><span><span>Bachelor’s degree or equivalent experience in customer service or a related field.</span></span></li>
<li><span><span>1-2 Years Experience in customer service or call center role.</span></span></li>
</ul>
<ul>
<li><span><span><span>Proficient with contact center systems (CRM tools, ticketing systems, etc.) and basic office software (MS Office). Flexible with all shifts</span></span></span></li>
<li><span><span><span>Previous experience handling customers’ inquiry via phone, email or live chat is preferred.</span></span></span></li>
</ul>
<br>Leadership Behaviors
<br>Building Outstanding Teams<br>Collaborate & break silos<br>Execution & Accountability<br>External focus<br>Growth mindset<br>Inclusion<br>Innovation<br>Setting a clear direction<br>Simplification<br>Skills
<br>Communication Skills<br>Customer Centric<br>Decision Making<br>Problem Solving<br>Team Collaboration<br>Time Management<br>
</div>
AccorHotels
Jordan - Jordan
<p><h4>Company description</h4>
<p>Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.</p>
<p>Take the opportunity to become a Heartistu00ae and let your heart guide you in this world where life beats faster.</p>
<h4>Job description</h4>
<h4>Planning & organizing:</h4>
<ul>
<li>Review and update logbook</li>
<li>Check equipment</li>
<li>Be smart, well groomed and maintain a friendly and cheerful disposition at all times</li>
<li>Oversee the day to day operations</li>
<li>Report regularly on happenings to supervisors / night manager (if on shift)</li>
<li>Monitor employees performance / coaching</li>
<li>Fire procedure</li>
<li>First aid procedures</li>
<li>Handle guest complaints and report to manager</li>
<li>Implement and coordinate the front office OSM</li>
<li>Perform as per OSM standards and in line with the companyu2019s values and core behaviour</li>
<li>Be fully aware of the talk of the walk for the day</li>
<li>Proper grooming at all times</li>
<li>Attend training classes as per schedule</li>
<li>Show fullest cooperation and respect within the team and other departments</li>
<li>Ensure all are aware of the daily activities and have product knowledge of the hotel facilities</li>
<li>Ensure panic report is printed during the shift at least twice</li>
</ul>
<h4>Operations:</h4>
<ul>
<li>Prepare for daily arrivals in terms of room allocation, check traces for any special requests of guests</li>
<li>Register and process check-in for all arrivals</li>
<li>Update and check guest information into the computer after a complete check-in</li>
<li>Accountable for cashiering duties, foreign exchange transactions, night audit tasks and settlement upon guestsu2019 departure</li>
<li>Handle walk-in counter reservations at all times and process call-in reservations when room reservations section is closed</li>
<li>Provide friendly, smooth, courteous service to guests and respond promptly to all requests and inquiries at all times</li>
<li>Resolve guests complaints / requests and liaise with the department concerned to ensure immediate follow up; report it immediately to supervisors</li>
<li>Handle issuance of guest room key cards and ensure effective control for guest security</li>
<li>Check and convey messages to guests</li>
<li>Assist at the information counter, foreign exchange, night audit and the business centre, as and when assigned</li>
<li>Check the paymaster and assist supervisors to have no paymasters pending</li>
<li>Review log book, verify outstanding and follow up pending. Identify if any special assignment for the day</li>
<li>Check hotel situation, occupancy, functions, groups, MIPs / VIPs & RIPs</li>
<li>File daily reception report and documents systematically</li>
<li>Print panic report at least twice a shift</li>
<li>Attend briefings; take notes and action with appreciated follow up</li>
<li>Focus on the guests, maintain eye contact and ensure all guests at the desk are acknowledged</li>
<li>At the end of the shift or the day, communicate all information that the next shift has to know for a well running of the operations</li>
<li>Coordinate and share information with the front office, housekeeping, F&B and especially with the general manager regarding MIPs and VIPs</li>
<li>Be familiar with all related company documentation and especially with the relevant operational standards manual for his/her field of responsibility</li>
<li>Maintain perfect grooming at all times</li>
<li>Drive upselling</li>
<li>Carry out any other reasonable task (which may not be stated here) as requested</li>
</ul>
<h4>Core behaviours</h4>
<p>Core behaviours are our actions: what we say, what we do, and how we interact with one another. Our behaviours come from what we believe in, what we value. At Mu00f6venpick Hotels & Resorts, we call these value-based behaviours. The following statements provide indicators of the types of behaviours we expect employees in our company to display.</p>
<p><strong>Trust:</strong> Operates with fairness and integrity, fostering an environment of transparency and sincerity through open and honest communication and by honouring commitments.</p>
<p><strong>Relationships:</strong> We build and maintain strong connections with colleagues and guests, valuing diversity in people and perspectives whilst overcoming potential obstacles to increase cooperation and collaboration.</p>
<p><strong>Drive:</strong> We are action-oriented, setting direction for self and others, clarifying goals and objectives and overcoming barriers and challenges to produce results.</p>
<p><strong>Entrepreneurship:</strong> We fully understand the business and market context, identifying and seizing opportunities for continuous improvement and supporting change.</p>
<p>Mu00f6venpick Hotels & Resorts reserves the right to revise all job descriptions from time to time as business needs demand. Other duties may be assigned as and when necessary. The above-mentioned job description attempts to outline key aspects of the role, however, does not limit its right to assign other duties to an employee in this position. This job description does not constitute a written or implied contract of employment.</p>
<p>I commit to the above requirements of my position and will strive to demonstrate our values and core behaviours in my daily work and confirm I am able to perform the essential function of the role as identified.</p>
<h4>Additional information</h4>
<p>Our commitment to diversity & inclusion:</p>
<p>We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.</p></p><p></p>
AccorHotels
Jordan - Jordan
<p><h4>Company description</h4>
<p>Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.</p>
<p>Take the opportunity to become a Heartistu00ae and let your heart guide you in this world where life beats faster.</p>
<h4>Job description</h4>
<h4>Planning & organizing:</h4>
<ul>
<li>Review and update logbook</li>
<li>Check equipment</li>
<li>Be smart, well groomed and maintain a friendly and cheerful disposition at all times</li>
<li>Oversee the day to day operations</li>
<li>Report regularly on happenings to supervisors / night manager (if on shift)</li>
<li>Monitor employees performance / coaching</li>
<li>Fire procedure</li>
<li>First aid procedures</li>
<li>Handle guest complaints and report to manager</li>
<li>Implement and coordinate the front office OSM</li>
<li>Perform as per OSM standards and in line with the companyu2019s values and core behaviour</li>
<li>Be fully aware of the talk of the walk for the day</li>
<li>Proper grooming at all times</li>
<li>Attend training classes as per schedule</li>
<li>Show fullest cooperation and respect within the team and other departments</li>
<li>Ensure all are aware of the daily activities and have product knowledge of the hotel facilities</li>
<li>Ensure panic report is printed during the shift at least twice</li>
</ul>
<h4>Operations:</h4>
<ul>
<li>Prepare for daily arrivals in terms of room allocation, check traces for any special requests of guests</li>
<li>Register and process check-in for all arrivals</li>
<li>Update and check guest information into the computer after a complete check-in</li>
<li>Accountable for cashiering duties, foreign exchange transactions, night audit tasks and settlement upon guestsu2019 departure</li>
<li>Handle walk-in counter reservations at all times and process call-in reservations when room reservations section is closed</li>
<li>Provide friendly, smooth, courteous service to guests and respond promptly to all requests and inquiries at all times</li>
<li>Resolve guests complaints / requests and liaise with the department concerned to ensure immediate follow up; report it immediately to supervisors</li>
<li>Handle issuance of guest room key cards and ensure effective control for guest security</li>
<li>Check and convey messages to guests</li>
<li>Assist at the information counter, foreign exchange, night audit and the business centre, as and when assigned</li>
<li>Check the paymaster and assist supervisors to have no paymasters pending</li>
<li>Review log book, verify outstanding and follow up pending. Identify if any special assignment for the day</li>
<li>Check hotel situation, occupancy, functions, groups, MIPs / VIPs & RIPs</li>
<li>File daily reception report and documents systematically</li>
<li>Print panic report at least twice a shift</li>
<li>Attend briefings; take notes and action with appreciated follow up</li>
<li>Focus on the guests, maintain eye contact and ensure all guests at the desk are acknowledged</li>
<li>At the end of the shift or the day, communicate all information that the next shift has to know for a well running of the operations</li>
<li>Coordinate and share information with the front office, housekeeping, F&B and especially with the general manager regarding MIPs and VIPs</li>
<li>Be familiar with all related company documentation and especially with the relevant operational standards manual for his/her field of responsibility</li>
<li>Maintain perfect grooming at all times</li>
<li>Drive upselling</li>
<li>Carry out any other reasonable task (which may not be stated here) as requested</li>
</ul>
<h4>Core behaviours</h4>
<p>Core behaviours are our actions: what we say, what we do, and how we interact with one another. Our behaviours come from what we believe in, what we value. At Mu00f6venpick Hotels & Resorts, we call these value-based behaviours. The following statements provide indicators of the types of behaviours we expect employees in our company to display.</p>
<p><strong>Trust:</strong> Operates with fairness and integrity, fostering an environment of transparency and sincerity through open and honest communication and by honouring commitments.</p>
<p><strong>Relationships:</strong> We build and maintain strong connections with colleagues and guests, valuing diversity in people and perspectives whilst overcoming potential obstacles to increase cooperation and collaboration.</p>
<p><strong>Drive:</strong> We are action-oriented, setting direction for self and others, clarifying goals and objectives and overcoming barriers and challenges to produce results.</p>
<p><strong>Entrepreneurship:</strong> We fully understand the business and market context, identifying and seizing opportunities for continuous improvement and supporting change.</p>
<p>Mu00f6venpick Hotels & Resorts reserves the right to revise all job descriptions from time to time as business needs demand. Other duties may be assigned as and when necessary. The above-mentioned job description attempts to outline key aspects of the role, however, does not limit its right to assign other duties to an employee in this position. This job description does not constitute a written or implied contract of employment.</p>
<p>I commit to the above requirements of my position and will strive to demonstrate our values and core behaviours in my daily work and confirm I am able to perform the essential function of the role as identified.</p>
<h4>Additional information</h4>
<p>Our commitment to diversity & inclusion:</p>
<p>We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.</p></p><p></p>
Jordan
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<span>Purpose of the Job
<br></span><p><span><span><span>Retail Outlet Executive considers as Company ambassador as he/she must ensure the highest customer service standards, reinforce a positive customer relationship, and become the customer’s trusted advisor in accordance with Aramex values.</span></span></span></p><br><br>
<br>Job Description
<br><ul>
<li><span><span><span>Attend to all walk-in customers’ needs promptly.</span></span></span></li>
<li><span><span><span>Serve walk-in customers and provide full information and advice.</span></span></span></li>
<li><span><span><span>Manage and meet customer expectations.</span></span></span></li>
<li><span><span><span>Sustain high customer satisfactory service lever.</span></span></span></li>
<li><span><span><span>Provide excellent customer service for cash clients as per Aramex CS standards.</span></span></span></li>
<li><span><span><span>Sell cash shipments “Outbound”.</span></span></span></li>
<li><span><span><span>Attending to cash customers and fulfil their requirements, solve their problem, follow up their cases and update them.</span></span></span></li>
<li><span><span><span>Promote Aramex campaigns for customers.</span></span></span></li>
<li><span><span><span>Collaborate with the team of achieve the team objectives.</span></span></span></li>
<li><span><span><span>Facilitate the flow of information horizontally and vertically.</span></span></span></li>
<li><span><span><span>Ensure outlet customer satisfaction at all time.</span></span></span></li>
<li><span><span><span>Ensure timely resolution of customer complain to retain customers.</span></span></span></li>
</ul>
<br>Job Requirements - Experience and Education
<br><ul>
<li><span><span><span>Diploma or bachelor’s degree in business administration or a related field.</span></span></span></li>
<li><span><span><span>1-3 years of relevant working experience as driver, preferably in the logistics and shipping industry.</span></span></span></li>
</ul>
<br>Leadership Behaviors
<br>Building Outstanding Teams<br>Setting a clear direction<br>Simplification<br>Collaborate & break silos<br>Execution & Accountability<br>Growth mindset<br>Innovation<br>Inclusion<br>External focus<br>Skills
<br>Interpersonal Skills<br>Customer Relationship Management<br>Communication Skills<br>Attention To Details<br>Customer Centric<br>Negotiation Skills<br>Collaborative Approach<br>Multitasking<br>Self-Awareness<br>
</div>
Jordan
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<span>Purpose of the Job
<br></span><p>The role is responsible for collecting data, analyzing business processes, identifying business problems and coming up with solutions to improve the company’s processes.</p><br><br>
<br>Job Description
<br><p>Taking Ownership and Managing day to day CO Support Issues and ensuring smooth operation of the module.</p><br><br>
<p>Ensuring smooth month end closing activities with respect to SKF postings and updation of Assessment Cycles</p><br><br>
<p>Ensuring Data is maintained up to date in the system with regards to Validations/FAGL/OKB9/Fleet&Spot etc.</p><br><br>
<p>Enusring Quality system is updated with Production up to date.</p><br><br>
<p>Ensuring Mapping sheet and other files are updated in Shared server.</p><br><br>
<p>Support New Projects and Models across network</p><br><br>
<p>Enhancing the current validation rules with respect to Operations/G&A postings</p><br><br>
<p>Calculating Cost per Shipment across major Aramex Stations and provide better clarity on the cost drivers & products.</p><br><br>
<p>Support in Top Customer Profitability exercise</p><br><br>
<p>Contribute to successful project execution through effective planning, coordination, stakeholder management, and follow-up on key deliverables.</p><br><br>Job Requirements - Experience and Education
<br><ul>
<li>Bachelors degree in finance, business or any related field</li>
<li>Experience 0-3 years of experience in the same field</li>
<li>Detail oriented & Expert in Excel.</li>
<li>Team player</li>
<li>Good communication skills & Excellent Command in English</li>
<li>Preferable Experience in Sap</li>
</ul><br>Leadership Behaviors
<br>Building Outstanding Teams<br>Collaborate & break silos<br>Execution & Accountability<br>External focus<br>Growth mindset<br>Inclusion<br>Innovation<br>Setting a clear direction<br>Simplification<br>Skills
<br>Analytical Skills<br>Attention To Details<br>Communication Skills<br>Financial Acumen<br>Problem Solving<br>
</div>
Jordan
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<span>Purpose of the Job
<br></span><p>Aramex is seeking an experienced and detail-oriented Senior Compliance Officer to join our Compliance team. In this role, you will be responsible for overseeing and ensuring compliance with applicable laws, regulations, and internal policies specific to the logistics and transportation industry. The ideal candidate will have a strong background in compliance, risk management, and regulatory requirements, with the ability to effectively communicate and collaborate across departments.</p><br><br>
<br>Job Description
<br><ul>
<li>Oversee and review the work of compliance officers and analysts.</li>
<li>Lead complex due diligence cases and high-risk transactional reviews.</li>
<li>Provide guidance and quality checks on compliance screenings and investigations.</li>
<li>Make informed decisions within defined risk thresholds, escalating where necessary.</li>
<li>Manage and timely deliver compliance projects and initiatives.</li>
<li>Collaborate with various internal departments to ensure consistent compliance practices.</li>
<li>Contribute to improving internal processes and identifying compliance risks.</li>
<li>Participate in training, onboarding, and mentoring new team members.</li>
</ul><br>Job Requirements - Experience and Education
<br><ul>
<li>Bachelor’s degree in Business, Engineering, or related field.</li>
<li>3–4 years of experience in compliance roles, ideally with exposure to both transactional and third-party risk management.</li>
<li>Strong working knowledge of regulatory compliance and expectation, ethics, and corporate governance.</li>
<li>Proven experience in managing projects and time management.</li>
<li>Confident communicator with sound judgment and problem-solving skills.</li>
</ul><br>Leadership Behaviors
<br>Building Outstanding Teams<br>Collaborate & break silos<br>Execution & Accountability<br>External focus<br>Growth mindset<br>Inclusion<br>Innovation<br>Setting a clear direction<br>Simplification<br>Skills
<br>Business Acumen<br>Communication Skills<br>Stakeholder Management<br>Auditing<br>Problem Solving<br>Attention To Details<br>Organization & Planning<br>Analytical Skills<br>
</div>
Jordan
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<span>Purpose of the Job
<br></span><p><span><span><span>As an Operations Leader at Aramex, you will Manage and control Aramex Domestic Operations in terms of planning and proper implantation of all Aramex operational productions and quality of service standards to ensure satisfactory service is provided to customers.</span></span></span></p><br><br>
<br>Job Description
<br><ul>
<li><span><span>Handle and manage all domestic activities including planning to ensure proper development of the product.</span></span></li>
<li><span><span>Ensure timely resolution of all customer inquiries.</span></span></li>
<li><span><span>Monitor and control all domestic bulk projects to ensure timely processing and professional service to the customers.</span></span></li>
<li><span><span>Regularly analyze the nature of the business and customer feedback to modify the order lifecycle through technology, automation, process improvements which culminate in better experience overall.</span></span></li>
<li><span><span>Prepare, monitor, and control all data from Info AXS to ensure compliance to network standards.</span></span></li>
<li><span><span>Manage and handle client incidents and complaints in coordination with customer service team to ensure timely resolution of all customer inquiries.</span></span></li>
<li><span><span>Develop and control creating customized domestic services in coordination with the sales teams to provide proper solutions to customers’ needs.</span></span></li>
<li><span><span>performance and quality of data entered in Info AXS to ensure timely handling and processing of shipments and service provided to customers.</span></span></li>
<li><span><span>Ensures all team members implement Aramex quality of service standards and procedures.</span></span></li>
<li><span><span>Lead the improvement projects to increase operational efficiency and improve performance.</span></span></li>
<li><span><span>Ensure shipment integrity and visibility throughout the shipment lifecycle.</span></span></li>
</ul>
<br>Job Requirements - Experience and Education
<br><ul>
<li><span><span><span>Bachelor Degree (Industrial Engineering is preferred)</span></span></span></li>
<li><span><span><span>English Proficiency</span></span></span></li>
<li><span><span><span>MS office, Applications (Word, Excel, Power Point & Outlook)</span></span></span></li>
<li><span><span><span>3-4 years of experience in Operations management in logistics, Last Mile Innovation, Ground Operations. </span></span></span></li>
</ul>
<br>Leadership Behaviors
<br>Building Outstanding Teams<br>Setting a clear direction<br>Simplification<br>Collaborate & break silos<br>Execution & Accountability<br>Growth mindset<br>Innovation<br>Inclusion<br>External focus<br>Skills
<br>Interpersonal Skills<br>Customer Focus<br>Communication Skills<br>Attention To Details<br>Problem Solving<br>Leadership Skills<br>Teamwork<br>Time Management<br>
</div>
Jordan - Aqaba
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph">Company Description <br> <p>Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.</p> <p>Take the opportunity to become a Heartist , and let your heart guide you in this world where life beats faster.</p> <br> <div>Job Description</div> <br> <p> </p> <p> <strong>Planning & Organizing:</strong> </p> <ol> <li>Review and update Logbook</li> <li>Check equipment</li> <li>Be Smart, well groomed and maintain a friendly and cheerful disposition all the times</li> <li>Oversee the day to day operations</li> <li>Report regularly on happening to Supervisors / Night Manager (if on shift).</li> <li>Monitor Employees performance/ Coaching</li> <li>Fire Procedure</li> <li>First Aid Procedures</li> <li>Handle guest complaints and report to manager</li> <li>Implement and coordinate the Front Office OSM</li> <li>Perform as per OSM Standards and in line with the Company s Values and Core Behaviour.</li> <li>Be fully aware of the Talk of the Walk for the day</li> <li>Proper grooming at all times</li> <li>Attend training classes as per schedule</li> <li>Show fullest cooperation and respect within the team and other departments</li> <li>of all Is aware of the daily activities and has product knowledge the hotel facilities</li> <li>Ensure panic report is printed during the shift at least twice.</li> </ol> <p> <strong>Operations:</strong> </p> <ol> <li>Prepare for daily arrivals in terms of room allocation, check traces for any special requests of guests.</li> <li>Register and process check in for all arrivals.</li> <li>Update and check guest information into the computer after a complete check in.</li> <li>Accountable for cashiering duties, foreign exchange transactions, night audits tasks and settlement upon Guests departure.</li> <li>Handles walk in counter reservation at all times and process call in reservation when room reservations section is closed.</li> <li>Provide friendly smooth courteous service to guest and respond promptly to all requests and inquiries at all time.</li> <li>Resolve guests complaints/ requests and liaise with the department concerned to ensure immediately follow up, report it immediately to supervisors.</li> <li>Handle issuance of guest room key cards and ensure effective control for guest security.</li> <li>Check and convey message to guests.</li> <li>Assist at the Information counter, Foreign Exchange, Night Audit and the Business centre, as and when assigned.</li> <li>To check the paymaster and assist Supervisors to have No paymasters pending.</li> <li>Review log book, verify outstanding and follow up pending. Identify if any special assignment for the day.</li> <li>Check Hotel situation, occupancy, functions, groups, MIPs/VIPs & RIPs.</li> <li>File daily reception report and documents systematically.</li> <li>Print panic report (at least twice a shift).</li> <li>Attend briefings; take notes and action with appreciated follow up.</li> <li>Focus on the guests, maintain eye contact and ensure all guest at the desk are acknowledged.</li> <li>At the end of the shift or the day, communicate all information that the next shift has to know for a well running of the operations.</li> <li>Co-ordination and information with the Front Office, Housekeeping, F&B and especially with the General Manager regarding MIPs and VIPs.</li> <li>He/she is familiar with all related company documentation and especially with the relevant Operational Standards Manual for his/her field of responsibility.</li> <li>Perfect grooming all the time.</li> <li>Drive Upselling.</li> <li>Carry out any other reasonable task (which may not be stated here) as requested.</li> </ol> <p> </p> <p> <strong>Core Behaviours</strong> </p> <p> </p> <p>Core behaviours are our actions: what we say, what we do, and how we interact with one another. Our behaviours come from what we believe in, what we value. At M venpick Hotels & Resorts, we call these value-based behaviours. The following statements provide indicators of the types of behaviours we expect employees in our company to display.</p> <p> </p> <p> <strong>Trust:</strong> Operates with fairness and integrity, fostering an environment of transparency and sincerity through open and honest communication and by honouring commitments.</p> <p> </p> <p> <strong>Relationships:</strong> We build and maintain strong connections with colleagues and guests, valuing diversity in people and perspectives whilst overcoming potential obstacles to increase cooperation and collaboration.</p> <p> </p> <p> <strong>Drive:</strong> We are action-oriented, setting direction for self and others, clarifying goals and objectives and overcoming barriers and challenges to produce results.</p> <p> </p> <p> <strong>Entrepreneurship:</strong> We fully understand the business and market context, identifying and seizing opportunities for continuous improvement and supporting change.</p> <p> </p> <p>M venpick Hotels & Resorts reserves the right to revise all job descriptions from time to time as business needs demand. Other duties may be assigned as & when necessary. The above-mentioned job description attempts to outline key aspects of the role, however, does not limit its right to assign other duties to an employee in this position. This job description does not constitute a written or implied contract of employment.</p> <p> </p> <p>I commit to the above requirements of my position and will strive to demonstrate our Values and Core Behaviours in my daily work and confirm I am able to perform the essential function of the role as identified.</p> <p> </p> <p> </p> <br> <div>Additional Information</div> <br> <p>Our commitment to Diversity & Inclusion:<br>
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.</p></div></section>
Jordan
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<br>Company Description<br><br><p>Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.</p><br><p>Take the opportunity to become a Heartist®, and let your heart guide you in this world where life beats faster.</p><br><br>Job Description<br><br><p><strong>Planning & Organizing:</strong></p><br><ol><li>Review and update Logbook</li><li>Check equipment</li><li>Be Smart, well groomed and maintain a friendly and cheerful disposition all the times</li><li>Oversee the day to day operations</li><li>Report regularly on happening to Supervisors / Night Manager (if on shift).</li><li>Monitor Employees performance/ Coaching</li><li>Fire Procedure</li><li>First Aid Procedures</li><li>Handle guest complaints and report to manager</li><li>Implement and coordinate the Front Office OSM</li><li>Perform as per OSM Standards and in line with the Company’s Values and Core Behaviour.</li><li>Be fully aware of the Talk of the Walk for the day</li><li>Proper grooming at all times</li><li>Attend training classes as per schedule</li><li>Show fullest cooperation and respect within the team and other departments</li><li>of all Is aware of the daily activities and has product knowledge the hotel facilities</li><li>Ensure panic report is printed during the shift at least twice.</li></ol><p><strong>Operations:</strong></p><br><ol><li>Prepare for daily arrivals in terms of room allocation, check traces for any special requests of guests.</li><li>Register and process check in for all arrivals.</li><li>Update and check guest information into the computer after a complete check in.</li><li>Accountable for cashiering duties, foreign exchange transactions, night audits tasks and settlement upon Guests’ departure.</li><li>Handles walk in counter reservation at all times and process call in reservation when room reservations section is closed.</li><li>Provide friendly smooth courteous service to guest and respond promptly to all requests and inquiries at all time.</li><li>Resolve guests complaints/ requests and liaise with the department concerned to ensure immediately follow up, report it immediately to supervisors.</li><li>Handle issuance of guest room key cards and ensure effective control for guest security.</li><li>Check and convey message to guests.</li><li>Assist at the Information counter, Foreign Exchange, Night Audit and the Business centre, as and when assigned.</li><li>To check the paymaster and assist Supervisors to have No paymasters pending.</li><li>Review log book, verify outstanding and follow up pending. Identify if any special assignment for the day.</li><li>Check Hotel situation, occupancy, functions, groups, MIPs/VIPs & RIPs.</li><li>File daily reception report and documents systematically.</li><li>Print panic report (at least twice a shift).</li><li>Attend briefings; take notes and action with appreciated follow up.</li><li>Focus on the guests, maintain eye contact and ensure all guest at the desk are acknowledged.</li><li>At the end of the shift or the day, communicate all information that the next shift has to know for a well running of the operations.</li><li>Co-ordination and information with the Front Office, Housekeeping, F&B and especially with the General Manager regarding MIPs and VIPs.</li><li>He/she is familiar with all related company documentation and especially with the relevant Operational Standards Manual for his/her field of responsibility.</li><li>Perfect grooming all the time.</li><li>Drive Upselling.</li><li>Carry out any other reasonable task (which may not be stated here) as requested.</li></ol><p><strong>Core Behaviours</strong></p><br><p>Core behaviours are our actions: what we say, what we do, and how we interact with one another. Our behaviours come from what we believe in, what we value. At Mövenpick Hotels & Resorts, we call these value-based behaviours. The following statements provide indicators of the types of behaviours we expect employees in our company to display.</p><br><p><strong>Trust:</strong> Operates with fairness and integrity, fostering an environment of transparency and sincerity through open and honest communication and by honouring commitments.</p><br><p><strong>Relationships:</strong> We build and maintain strong connections with colleagues and guests, valuing diversity in people and perspectives whilst overcoming potential obstacles to increase cooperation and collaboration.</p><br><p><strong>Drive:</strong> We are action-oriented, setting direction for self and others, clarifying goals and objectives and overcoming barriers and challenges to produce results.</p><br><p><strong>Entrepreneurship:</strong> We fully understand the business and market context, identifying and seizing opportunities for continuous improvement and supporting change.</p><br><p>Mövenpick Hotels & Resorts reserves the right to revise all job descriptions from time to time as business needs demand. Other duties may be assigned as & when necessary. The above-mentioned job description attempts to outline key aspects of the role, however, does not limit its right to assign other duties to an employee in this position. This job description does not constitute a written or implied contract of employment.</p><br><p>I commit to the above requirements of my position and will strive to demonstrate our Values and Core Behaviours in my daily work and confirm I am able to perform the essential function of the role as identified.</p><br><br>Additional Information<br><br><p>Our commitment to Diversity & Inclusion:<br>We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.</p><br> </div>
Jordan
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<span>Purpose of the Job
<br></span><p>To support the Compliance team in ensuring adherence to regulatory requirements, internal policies, and ethical standards through day-to-day compliance tasks, data gathering, research, and process support. The role also aims to contribute to the improvement and automation of compliance operations while building foundational knowledge in the field.</p><br><br>Job Description
<br><ul>
<li>Develop a foundational understanding of compliance and ethics topics, including but not limited to anti-bribery, anti-money laundering, sanctions, and data privacy.</li>
<li>Perform basic compliance-related tasks with supervision and gradually take ownership of assigned responsibilities.</li>
<li>Assist in day-to-day compliance activities such as customer/vendor screening and internal checks.</li>
<li>Support the gathering, organizing, and analysis of compliance-related data for reviews and reporting.</li>
<li>Conduct basic research on regulatory topics and internal policies to support compliance initiatives.</li>
<li>Collaborate with other departments to ensure proper implementation of compliance procedures.</li>
<li>Support automation efforts and demonstrate willingness to work with technology tools to improve compliance processes; familiarity or interest in compliance platforms or workflow automation tools is a plus</li>
<li>Help maintain and update compliance dashboards, trackers, or digital tools as needed.</li>
</ul><br>Job Requirements - Experience and Education
<br><ul>
<li>Bachelor’s degree in business, Law, Finance, Information Systems, or a related field.</li>
<li>0–2 years of experience in compliance, risk management, internal audit, or related fields.</li>
<li>Strong interest in regulatory compliance, ethics, and corporate governance.</li>
<li>Basic understanding of international compliance standards (e.g., AML, sanctions, anti-bribery) is an advantage.</li>
<li>Familiarity or hands-on experience with <strong>technology tools</strong>, data handling, or <strong>digital transformation initiatives</strong> is a plus.</li>
<li>Ability to work with Microsoft Office tools (Excel, PowerPoint, Word); knowledge of automation tools or compliance systems is a strong advantage.</li>
<li>Strong analytical, organizational, and communication skills.</li>
<li>Willingness to learn and grow within the compliance function.</li>
</ul><br>Leadership Behaviors
<br>Building Outstanding Teams<br>Setting a clear direction<br>Simplification<br>Collaborate & break silos<br>Execution & Accountability<br>Growth mindset<br>Innovation<br>Inclusion<br>External focus<br>Skills
<br>
</div>
Jordan
<h2 class="h5">Job description</h2>
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<span>Purpose of the Job
<br></span><p>The role will support budgeting activities, short- and long-term forecasting, financial analysis, and performance reporting across the organization, with a strong focus on forecast accuracy and management insights. </p><br><br>Job Description
<br><ul>
<li>Lead and support the development, consolidation, and monitoring of annual budgets, rolling forecasts, and long-range financial plans.</li>
<li>Prepare and maintain short-term, medium-term, and multi-year financial forecasts, including key assumptions and business drivers.</li>
<li>Perform detailed variance analysis (Budget vs. Actuals, forecast vs. Actuals) and provide clear explanations of performance drivers.</li>
<li>Prepare management reports, dashboards, and presentations to support senior management and regional stakeholders.</li>
<li>Work closely with business units, cost center owners, and regional finance teams to validate data, challenge assumptions, and improve forecast quality.</li>
<li>Support cost control, resource allocation, margin analysis, and profitability analysis across products, entities, and regions.</li>
<li>Assist in maintaining financial controls related to budgeting and forecasting processes, ensuring alignment with internal policies and guidelines.</li>
<li>Support the enhancement of budgeting models, forecasting methodologies, and planning processes to improve accuracy and efficiency.</li>
<li>Utilize SAP and other FP&A tools to support planning, reporting, and data integrity.</li>
<li>Identify opportunities to automate and streamline Excel-based processes and reporting.</li>
<li>Act as a technical reference and support point for junior team members on budgeting and forecasting matters.</li>
</ul><br>Job Requirements - Experience and Education
<br><ul>
<li>3-5 years of experience in budgeting, forecasting, FP&A, or financial analysis roles.</li>
<li>Strong hands-on experience in short-term forecasting, rolling forecasts, and long-term financial planning.</li>
<li>Solid understanding of financial statements, cost structures, variance analysis, and performance management.</li>
<li>Advanced Excel skills (lookups, pivot tables, Power Query, data validation); VBA/Macros is a plus.</li>
<li>Experience with ERP and planning systems (e.g., SAP, FP&A tools) is highly preferred.</li>
<li>Strong analytical and problem-solving skills with the ability to translate data into actionable insights.</li>
<li>Good communication skills, with the ability to explain financial information clearly to non-finance stakeholders.</li>
<li>Bachelor’s degree in finance, Accounting, Economics, or a related field.</li>
</ul><br>Leadership Behaviors
<br>Building Outstanding Teams<br>Setting a clear direction<br>Simplification<br>Collaborate & break silos<br>Execution & Accountability<br>Growth mindset<br>Innovation<br>Inclusion<br>External focus<br>Skills
<br>
</div>
Jordan
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<span>Purpose of the Job
<br></span><p>Responsible for developing and executing procurement strategies that align with the organization's goals. This role involves managing supplier relationships, negotiating contracts, and ensuring the procurement process is efficient, cost-effective, and compliant with company policies. The Procurement Leader will drive continuous improvement initiatives within the procurement function to optimize the supply chain and enhance overall operational effectiveness.</p><br><br>Job Description
<br><ul>
<li><strong>Procurement of goods and services</strong> to fulfill diverse organizational needs (Direct & Indirect) categories.</li>
<li><strong>Enforce Procurement Policy</strong> and ensure full compliance with internal procedures and standards.</li>
<li><strong>Collaborating with key stakeholders</strong> to prepare the required tendering documentation and prepare detailed scope of work and specifications prior to running RFX process.</li>
<li><strong>Manage the end-to-end RFX process</strong> efficiently, from planning and execution to vendor selection and contract award.</li>
<li><strong>Ensure consistent availability of materials or equipment</strong> by maintaining effective planning and proactive communication with key stakeholders.</li>
<li><strong>Drive cost savings initiatives</strong> and financial efficiencies aligned with organizational objectives</li>
<li><strong>Source, evaluate, negotiate, and procure materials and services</strong> for the organization while managing contract execution and compliance for awarded contracts.</li>
<li><strong>Prepare and submit purchase orders</strong>, and coordinate with suppliers to ensure accurate and timely processing.</li>
<li><strong>Monitor purchase order fulfillment</strong>, including delivery schedules, payment terms, and compliance with contract conditions.</li>
<li><strong>Conduct ongoing vendor sourcing</strong> and actively manage supplier relationships to ensure high-quality performance and long-term value.</li>
<li><strong>Prepare and analyze reports </strong>on spending, savings, and category performance to identify cost optimization opportunities and support strategic decision-making</li>
</ul><br>Job Requirements - Experience and Education
<br><ul>
<li>Education: Industrial Engineering, Accounting, Business administration, or any related field.</li>
<li>MBA or CIPS certification is preferred.</li>
<li>MS applications</li>
<li>Strong emphasis on accuracy and details</li>
<li>Excellent command of English</li>
<li>Communication & negotiation skills.</li>
<li>Have good judgment and the ability to interpret policies and procedures.</li>
<li>Leadership skills</li>
<li>3+Years’ experience.</li>
</ul><br>Leadership Behaviors
<br>Building Outstanding Teams<br>Collaborate & break silos<br>Execution & Accountability<br>External focus<br>Growth mindset<br>Inclusion<br>Innovation<br>Setting a clear direction<br>Simplification<br>Skills
<br>Adaptability<br>Analytical Skills<br>Attention To Details<br>Communication Skills<br>Cross-Functional Collaboration<br>Decision Making<br>Financial Acumen<br>Interpersonal And Relationship-Building Skills<br>Negotiation Skills<br>Problem Solving<br>Project Management<br>Strategic Thinking<br>Team Leadership<br>
</div>
Jordan - Amman
<div>
<p> <strong>POSITION SUMMARY</strong> </p>
<p> </p>
<p>Assist and support management and the leadership team with handling and resolving Human Resources issues. Assist employees with internal and external transfer requests and procedures. Monitor and assist managers/supervisors with hiring processes and issues. Coordinate and conduct applicant drug screens, reference checks, background checks, motor vehicle checks, and social security number verification. Maintain applicant flow, drug screen, orientation and transfer request logs. Create and maintain new hire and personnel files and enter them into Human Resources Information Systems. Assist with orientation of new employees. Monitor all hiring and recruitment processes for compliance with all local, state, and federal laws and company policies and standards. Ensure accurate maintenance of all employee records and files (e.g., interview documents, I-9's). Support processing and maintenance of payroll records in accordance with policies and procedures, as necessary. Inform Human Resources management of issues related to employee relations within the division or property. Create and maintain filing systems. Generate Human Resources data reports as necessary Answer phone calls and record messages. Create and type office correspondence using computer. Serve as Human Resources subject matter expert and participate on project teams. Train new hires on Human Resources processes, programs, policies, information systems, etc.</p>
<p> </p>
<p>Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.</p>
<p> </p>
<p><b><br></b></p><p><b>PREFERRED QUALIFICATIONS</b></p>
<p>Education: High school diploma or G.E.D. equivalent.</p>
<p>Related Work Experience: At least 1 year of related work experience.</p>
<p>Supervisory Experience: No supervisory experience.</p>
<p>License or Certification: None</p>
<p> </p>
<p> </p>
</div>
<div>
</div>
<p><br></p>
Jordan
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<span>Purpose of the Job
<br></span><p><span><span><span><span><span>The <b>Senior Corporate Operations</b> Executive will oversee and enhance operational efficiency across cash handling, outbound, and inbound processes. This role involves collaboration with various teams to ensure compliance with company standards, effective incident management, and the implementation of customized services to meet customer needs. The ideal candidate will have strong analytical skills, a commitment to safety, and a focus on continuous improvement.</span></span></span></span></span></p><br><br>
<br>Job Description
<br><ul>
<li>Support and monitor express operations to ensure effective and efficient workflow.</li>
<li>Draw process maps for various Aramex network of partners and agents and define a clear SLA and KPIs against each process.</li>
<li>Design end-to-end shipment cycle with new agents across the network and conduct system training and express awareness as part of the onboarding process.</li>
<li>Follow-up on inbound and outbound operations in accordance with the standard procedures and quality of service standards</li>
<li>Review and improve the current operations free analysis & outstanding dashboard to automate the periodic reports and take the necessary business decisions in coordination with global BIE team.</li>
<li>Conduct Rate studies, analysis and negotiate better pricing offers based on business need.</li>
<li>Develop new products and services that should fulfill the market needs and generate new revenue streams.</li>
<li>Provide insightful data analysis to guide decision making and provide proactive solutions.</li>
<li>Working closely with accounting and pricing team to identify pain points within the monthly billing invoices and recognize revenue leakages by conducting cost simulations and profitability studies.</li>
<li>Apply statistical analysis, root cause analysis and quality control methods to obtain accurate insights about shipment cycle pain points and provide corrective action plans accordingly.</li>
<li>Design an SOP to control the overall shipment life cycle.</li>
</ul><br>Job Requirements - Experience and Education
<br><ul>
<li>A bachelor’s degree in industrial engineering</li>
<li> Minimum 2 experience in Business Development, Business Analysis, or Operations field.</li>
<li>Critical and strategic thinking</li>
<li>Problem solving</li>
<li>Strong communication with ability to work with multiple stakeholders efficiently.</li>
<li>Technical writing & setup building by mapping & integrating events.</li>
<li>Work under pressure while maintaining acceptable level of work accuracy.</li>
<li>Multi-tasking and time management</li>
<li>Demonstrates tendency for details.</li>
<li>Demonstrates signs of willingness to learn with self-motivation attitude.</li>
<li>Analytical skills</li>
<li>Advanced Excel skills</li>
<li>Knowledge of how to use Microsoft Power BI & Tableau</li>
<li>Preferably to have knowledge in Excel Macros</li>
<li>Preferably to have knowledge of working with Microsoft Access</li>
</ul><br>Leadership Behaviors
<br>Building Outstanding Teams<br>Collaborate & break silos<br>Execution & Accountability<br>External focus<br>Growth mindset<br>Inclusion<br>Innovation<br>Setting a clear direction<br>Simplification<br>Skills
<br>Communication Skills<br>Continuous Improvement<br>Leadership And Coaching<br>Operational Excellence<br>Process Oriented<br>Product Knowledge<br>Safety And Quality Awareness<br>
</div>
Jordan
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<span>Purpose of the Job
<br>Job Description
<br></span><p>Own and implement the Express Product strategy in alignment with corporate and regional objectives to achieve budgeted revenue, margin, and service targets.</p><br><br>
<p>• Set product targets, operational plans, and performance KPIs, and ensure delivery against approved business plans.</p><br><br>
<p>• Evaluate, develop, and govern Customer Service strategies across all contact center and service channels to ensure consistency with global standards.</p><br><br>
<p>• Lead operational performance management of Express-related operations through structured governance and cross-functional coordination.</p><br><br>
<p>• Collaborate closely with Commercial leadership to enable sales performance through pricing strategy, tailored operational set-ups, and client-specific service models, ensuring profitability and feasibility.</p><br><br>
<p>• Coordinate with Regional Product Management on regional accounts, service changes, and strategic updates. </p><br><br>
<p>Deploy, govern, and continuously improve Express operational processes, policies, and procedures to ensure efficiency, quality, and consistency.</p><br><br>
<p>• Own and oversee the end-to-end Express operational flow (First Mile, Line Haul, Middle Mile, and Last Mile), ensuring compliance with SLAs and operational excellence standards.</p><br><br>
<p>• Manage and optimize Line Haul routing and network performance to balance cost, speed, and service reliability, maintaining targeted delivery SLAs.</p><br><br>
<p>• Lead the development and introduction of new Express products and service enhancements in response to market and customer needs.</p><br><br>
<p>• Evaluate operational standards and procedures to identify risks, gaps, and improvement opportunities, implementing corrective and preventive actions.</p><br><br>
<p>• Drive structured problem-solving by synthesizing operational data and implementing innovative, scalable solutions. </p><br><br>
<p>• Lead, manage, and develop multidisciplinary teams across Express Product, Customer Service, and operational interfaces, ensuring clear accountability and performance ownership.</p><br><br>
<p>• Set performance objectives, conduct regular reviews, and drive alignment across Customer Service, Operations, and Commercial stakeholders.</p><br><br>
<p>• Foster a strong coaching culture through continuous feedback, mentoring, and capability development.</p><br><br>
<p>• Manage employee performance, counseling, and disciplinary processes in line with company policies.</p><br><br>
<p>• Ensure compliance with all HR, Health & Safety, Security, and corporate governance requirements.</p><br><br>
<p>• Promote Aramex culture, leadership standards, and organizational values across all managed teams.</p><br><br>
<p>• Lead and govern the U.S. Embassy (CGI project) local operations, including responsibility for staffing, performance management, attendance discipline, and service conduct of all assigned personnel reporting into the project.</p><br><br>
<p>• Ensure full compliance with client-specific protocols, security requirements, and service standards, acting as the primary escalation and decision authority at the local level. </p><br><br>
<p>• Own and govern customer experience strategy for Express services, ensuring high satisfaction, loyalty, and retention.</p><br><br>
<p>• Lead initiatives to continuously improve the quality and effectiveness of customer interactions across all service channels.</p><br><br>
<p>• Oversee customer escalations, complaints resolution, claims validation, and compensation governance, acting as the escalation authority for high-risk cases.</p><br><br>
<br>
<br>Job Requirements - Experience and Education
<br>Leadership Behaviors
<br>Building Outstanding Teams<br>Setting a clear direction<br>Simplification<br>Collaborate & break silos<br>Execution & Accountability<br>Growth mindset<br>Innovation<br>Inclusion<br>External focus<br>Skills
<br>
</div>
Jordan
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<span>Purpose of the Job
<br></span><p>As a key member of DevOps team, the Senior Analyst, Change and Release Management will play a critical role focuses on streamlining software development processes by integrating development and operations, implementing automation tools, and fostering collaboration. Responsibilities include infrastructure management, automation of deployment pipelines, tool selection and integration, and ensuring efficient, reliable, and secure delivery of software products throughout the development lifecycle.</p><br><br>
<p>Additionally, the incumbent will optimize resource utilization and ultimately, the role contributes to quicker release cycles, reduced downtime, improved system performance, and increased innovation, driving overall business agility and success.</p><br><br>Job Description
<br><p><strong>Customer:</strong></p><br><br>
<p>•Ensure continuous delivery of new features and updates to improve product offerings.</p><br><br>
<p>•Quickly respond to and resolve production issues to minimize customer impact.</p><br><br>
<p>•Collect and analyze customer feedback to guide development and operations improvements.</p><br><br>
<p>•Maintain and improve system reliability, uptime, and overall performance.</p><br><br>
<p><strong>People:</strong></p><br><br>
<p>•Foster a collaborative culture between development, product team, and other cross-functional teams.</p><br><br>
<p>•Facilitate regular communication and collaboration through meetings, tools, and processes.</p><br><br>
<p>•Provide training and resources to team members to improve their skills in DevOps practices and tools.</p><br><br>
<p>•Encourage continuous learning and professional development within the team.</p><br><br>
<p>•Promote best practices and standards across the team.</p><br><br>
<p><strong>Operations:</strong></p><br><br>
<p>•Develop and maintain CI/CD pipelines to automate the build, test, and deployment processes.</p><br><br>
<p>•Automate repetitive tasks to increase efficiency and reduce human error.</p><br><br>
<p>•Manage cloud and on-premises infrastructure to support development and production environments.</p><br><br>
<p>•Ensure infrastructure is scalable, secure, and cost-effective.</p><br><br>
<p>•Implement incident management processes to quickly address and resolve production issues.</p><br><br>
<p>•Conduct post-incident reviews and implement improvements to prevent future occurrences.</p><br><br>
<p>•Manage and maintain configuration settings for applications and infrastructure.</p><br><br>
<p>•Use configuration management tools to ensure consistency across environments.</p><br><br>
<p>•Participate in strategic planning and roadmap development for DevOps initiatives.</p><br><br>
<p>•Lead the planning, coordination, and execution of software releases across multiple environments, ensuring timely and high-quality delivery.</p><br><br>
<p>•Design, build, and maintain scalable infrastructure.</p><br><br>
<p><strong>Financial Results:</strong></p><br><br>
<p>•Monitor and optimize cloud and infrastructure costs to ensure efficient use of resources.</p><br><br>
<p>•Implement cost-saving measures without compromising on performance and reliability.</p><br><br>
<p>•Allocate resources effectively to meet operational and project needs.</p><br><br>
<p>•Balance resource allocation to support both ongoing operations and new initiatives.</p><br><br>
<p>•Assist in planning and managing budgets for DevOps tools, infrastructure, and team resources</p><br><br>Job Requirements - Experience and Education
<br><ul>
<li>Bachelor’s degree in computer science or engineering.</li>
<li>Candidates working for this position should possess at least 3 years of work experience as a DevOps Engineer, release management.</li>
<li>Candidates must possess ample knowledge and experience in system automation, deployment, and implementation.</li>
<li>Strong ability to work with remote teams.</li>
<li>Candidates must possess experience in using Linux, Windows, CI/CD, Azure DevOps, GitHub, AWS Code Deploy.</li>
<li>The candidates should also possess experience in the software development process and tools and languages like SaaS, Python, Shell scripting and Git. </li>
<li>Candidates should demonstrate knowledge in handling distributed data systems. Examples: Elasticsearch, Cassandra, and others.</li>
<li>Candidates must possess in configuring and automating the monitoring tools. Examples: Elastic APM, DebugDiag, etc</li>
</ul><br>Leadership Behaviors
<br>Building Outstanding Teams<br>Setting a clear direction<br>Simplification<br>Collaborate & break silos<br>Execution & Accountability<br>Growth mindset<br>Innovation<br>Inclusion<br>External focus<br>Skills
<br>
</div>
Jordan
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<span>Purpose of the Job
<br></span><p>The D&T Integration Engineer plays a critical role in handling customer and system integration within Aramex’s global network. This includes building and supporting integrations with customers, third parties, and internal systems (such as SAP, CargoWise, and Infolink), and automating the exchange of shipping, tracking, and financial data across the network.</p><br><br>
<p>The team also owns the Aramex Shipping API, which allows customer systems to communicate directly with Aramex’s shipping and tracking systems, along with the enterprise iPaaS platform (Boomi) used to design, deploy, and operate integration processes at scale.</p><br><br>Job Description
<br><p><strong>Customer:</strong></p><br><br>
<ul>
<li>Proactively engage with customers, vendors, and internal teams across the Technology division and the business to understand integration requirements and desired outcomes.</li>
<li>Support customer onboarding onto Aramex integration channels (API, EDI, file-based), from requirements through UAT and go-live.</li>
<li>Convey technical integration concepts clearly to non-technical stakeholders.</li>
</ul>
<p><strong>People:</strong></p><br><br>
<ul>
<li>Work closely with cross-functional teams, including product teams, business analysts, operations, and IT, to deliver end-to-end integration solutions.</li>
<li>Provide training and support to business users on iPaaS and API capabilities and tools.</li>
</ul>
<p><strong>Operations:</strong></p><br><br>
<ul>
<li>Manage and maintain existing integration solutions, ensuring they are efficient, reliable, and secure.</li>
<li>Monitor integration platform health and process execution; investigate and resolve incidents (failed processes, connectivity issues, queue backlogs) within agreed SLAs.</li>
<li>Develop and manage APIs to enable seamless communication between applications and systems, ensuring they are secure, efficient, and well documented.</li>
<li>Implement data transformation, cleansing, and enrichment processes while safeguarding data integrity across systems.</li>
<li>Conduct thorough testing and validation of integration solutions against quality standards.</li>
<li>Recommend and implement improvements to enhance integration processes, monitoring, and platform stability.</li>
</ul>
<p><strong>Financial Result:</strong></p><br><br>
<ul>
<li>Implement cost-effective integration solutions, leveraging cloud platforms and technologies to optimize resource utilization and reduce operational costs.</li>
<li>Manage multiple integration projects and support tasks simultaneously, ensuring timely delivery within budget constraints</li>
</ul><br>Job Requirements - Experience and Education
<br><ul>
<li>Bachelor’s degree in computer science, software engineering, or a related field.</li>
<li>0-2 years of experience in software development or systems integration, including:
<ul>
<li>Integration development on an iPaaS platform, preferably Boomi (process design, connectors, APIs, error handling, deployment).</li>
<li>API development and consumption using REST and SOAP, including authentication, versioning, and documentation.</li>
<li>Electronic Data Interchange (EDI) formats such as X12 and EDIFACT, and FTP/SFTP connection setup and troubleshooting.</li>
<li>Relational database systems such as MSSQL, including table design, stored procedures, and reporting queries.</li>
<li>.NET-based development using C#.</li>
</ul>
</li>
<li>Strong knowledge of integration patterns, RESTful APIs, web services, and messaging/queueing concepts (e.g., RabbitMQ).</li>
<li>Familiarity with API management platforms is a plus.</li>
<li>Experience integrating with ERP, TMS, or logistics platforms (e.g., SAP, CargoWise) is a plus.</li>
<li>AWS and/or Azure experience is a plus.</li>
<li>Proficient knowledge of Microsoft Office, including Excel and PowerPoint.</li>
<li>Excellent analytical and problem-solving skills.</li>
<li>Ability to learn, explore, understand, and troubleshoot complex systems and integration setups.</li>
<li>Ability to convey knowledge and provide training.</li>
<li>Excellent communication skills — working across multiple projects and communicating technical concepts to both technical and non-technical stakeholders effectively.</li>
<li>A team player who supports other team members and has the confidence to ask for assistance when needed.</li>
<li>Innovative and creative — developing new ideas that raise the business to the highest level of service excellence.</li>
<li>Ability to adapt quickly to an existing complex environment.</li>
<li>Passionate about building high-quality, scalable systems.</li>
</ul><br>Leadership Behaviors
<br>Building Outstanding Teams<br>Setting a clear direction<br>Simplification<br>Collaborate & break silos<br>Execution & Accountability<br>Growth mindset<br>Innovation<br>Inclusion<br>External focus<br>Skills
<br>
</div>
Jordan - Amman
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p>During your tenure as a Manager/Assistant Manager Information Technology Digital Applications, you will demonstrate and develop your capabilities in the following areas:</p><p>Provide first-line support for D365 application (intake and ticket management in ServiceNow, including request logging, triage, and user communication)</p><p>Validation of user tickets, issues, requirements to ensure completeness, confirms severity, and resolve issues that can be handled at first level.</p><p>Escalate ServiceNow tickets to Deloitte India D365 support team via Azure DevOps when second-level investigation or engineering action is required</p><p>Continuous monitoring and governance of D365 tickets to ensure resolution as per priority and within SLAs</p><p>Capture recurring issues and business context to improve the overall application quality and user experience</p><p>Upskilling on existing resources</p><p>Periodic review of user access and license utilization</p><p>Review and approval of releases / code deployments via Azure DevOps</p><p>Support internal, external audit related requirements for D365 application</p><p>Responsible for engaging and interacting with the Deloitte Finance teams and extended organization with a focus on expediting issues resolution</p><p>Leadership Capabilities:</p><p>Builds own understanding of our purpose and values; explores opportunities for impact.</p><p>Demonstrates strong commitment to personal learning and development; acts as a brand ambassador to help attract top talent.</p><p>Understands expectations and demonstrates personal accountability for keeping performance on track.</p><p>Actively focuses on developing effective communication and relationship-building skills.</p><p>Understands how their daily work contributes to the priorities of the team and the business.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><h2>Qualifications:</h2><p>Bachelors / master s degree (B.E./ B.Tech./ MCA) or equivalent</p><p>8 Years of experience in Application development and support experience, including but not limited to</p><ul><li>Expertise with Microsoft Dynamics 365 (D365) application with following modules: Finance & Operations Project Management Time & Expense Management Payroll processing</li><li>Good knowledge of Azure DevOps code deployment, branching, pipelining, review and approval of deployment requests etc</li><li>Working experience of D365 reports, integrations & APIs</li><li>Working experience of D365 user accesses and license requirements</li><li>Excellent analytical and troubleshooting skills to diagnose application issues</li><li>Working experience with Microsoft GP (Great Plains) will be an advantage</li><li>Awareness and capability of appropriate communications with multiple teams. Will utilize effective communications with patience and customer service skills in situations with impatient users'</li></ul><p></p></section>
Jordan
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<span>Purpose of the Job
<br></span><p>The Managing Director for Levant holds a key leadership position within the company, leading a key cluster of countries while also establishing new strategic countries within their territory. </p><br><br>
<p>The Managing Director is accountable for leading the Region as an enabler region to deliver sustainable growth, profitability, and targeted operational excellence, while ensuring alignment with corporate strategy, values, and governance standards.</p><br><br>
<p>The role requires the ability to operate at the Executive and CEO level, balancing strategic leadership with disciplined execution, and fostering a strong, compliant, and high-performance culture across the region.</p><br><br>Job Description
<br><p>Key Responsibilities<br> 1. Enterprise Leadership & Governance<br>- Act as a member of the Global Executive Team, contributing to regional and enterprise level strategy and decision making<br>- Prepare and present clear, professional updates on regional performance and key developments, including Board updates as required<br>- Exercise sound judgement in high impact decisions, acting consistently in the best interests of the business<br>- Fulfil all directorship responsibilities associated with the role</p><br><br>
<p> 2. Strategy & Market Leadership<br>- Develop and deliver a region-specific strategic roadmap aligned with corporate strategy<br>- Define clear revenue, market share, product, and vertical growth targets based on deep regional market insights <br>- Lead execution of regional and global strategic initiatives<br>- Develop priority trade lanes and verticals as applicable to the region under the global strategy</p><br><br>
<p> 3. Financial Stewardship & Performance<br>- Hold full P&L accountability for the region<br>- Lead regional budget preparation in accordance with corporate guidelines and timelines<br>- Deliver regional profitability targets with strong cost and performance discipline<br>- Proactively develop and implement contingency plans to address underperformance</p><br><br>
<p>4. Commercial, Customer & Brand Leadership<br>- Maintain direct relationships with key customers and suppliers across the region<br>- Define and execute tailored product and pricing strategies aligned with corporate objectives<br>- Drive customer acquisition, retention, and sustainable sales growth<br>- Protect and enhance the company’s brand, reputation, and external relationships</p><br><br>
<p> 5. Regional & Global Alignment<br>- Ensure seamless alignment with other regions and the central/global teams<br>- Promote consistency in ways of working, knowledge sharing, and strategy execution<br>- Enable cross regional collaboration and best practice exchange</p><br><br>
<p> 6. Risk, Compliance & Integrity<br>- Ensure compliance with applicable laws and regulations, including employment, labor, corporate governance, environmental, IP, and data protection requirements<br>- Uphold and enforce all global and local policies and procedures<br>- Actively manage financial, operational, regulatory, and reputational risks<br>- Maintain the highest standards of integrity and corporate responsibility</p><br><br>
<p>Geographic Scope<br>- Jordan<br>- Lebanon<br>- Iraq<br>- Kurdistan <br>- Palestine<br>- Syria<br>- Further development of the footprint in line with our strategy.</p><br><br>
<p>Functional Scope<br>- Commercial and customer leadership<br>- Financial performance and P&L ownership<br>- Key market operations and execution<br>- People, culture, and leadership development<br>- Risk, compliance, and governance</p><br><br>Job Requirements - Experience and Education
<br><p>• Senior executive leadership experience in the industry<br>• Proven track record in regional strategy development <br>• Strong experience in budgeting, financial management, and P&L accountability<br>• Proven senior leadership experience driving commercial growth and delivery of revenue, margin, and market share targets across complex, multi market environments <br>• Demonstrated ability to translate commercial strategy into measurable financial outcomes, with a consistent track record of meeting or exceeding budgeted performance <br>• Strong experience aligning operations, supply chain, and service delivery to commercial objectives to ensure customer commitments are delivered reliably and at scale <br>• Track record of partnering commercial and operational teams to balance customer requirements, cost discipline, and operational feasibility</p><br><br>Leadership Behaviors
<br>Building Outstanding Teams<br>Setting a clear direction<br>Simplification<br>Collaborate & break silos<br>Execution & Accountability<br>Growth mindset<br>Innovation<br>Inclusion<br>External focus<br>Skills
<br>
</div>
Jordan
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<span>Purpose of the Job
<br>Job Description
<br></span><p><strong>1. Portfolio Planning & Coordination</strong></p><br><br>
<p>Support the development and maintenance of portfolio-level plans, including timelines, milestones, and resource views</p><br><br>
<p>Collaborate with project managers and stakeholders to ensure plans are aligned and up to date</p><br><br>
<p>Assist in capacity planning and prioritization discussions</p><br><br>
<p><strong>2. Demand & Portfolio Visibility</strong></p><br><br>
<p>Consolidate and maintain a central view of demand (new, change, and ongoing initiatives)</p><br><br>
<p>Support demand discussions by ensuring data reflects current priorities and constraints</p><br><br>
<p>Help maintain visibility of pipeline, in-flight, and upcoming work</p><br><br>
<p><strong>3. Delivery Tracking & Go</strong>‑<strong>Live Management</strong></p><br><br>
<p>Maintain and update go‑live trackers for projects and BAU initiatives</p><br><br>
<p>Support validation of delivery timelines, readiness status, and milestones</p><br><br>
<p>Work with project teams to ensure complete and consistent delivery updates</p><br><br>
<p><strong>4. Governance & Review Support</strong></p><br><br>
<p>Coordinate inputs for Delivery Review Board (DRB) and other governance forums</p><br><br>
<p>Ensure that delivery status, risks, and updates are captured and aligned across trackers</p><br><br>
<p>Support preparation of portfolio-level summaries and insights</p><br><br>
<p><strong>5. Dependency & Risk Awareness</strong></p><br><br>
<p>Work with project managers to track key dependencies across projects and portfolios</p><br><br>
<p>Help identify potential impacts to timelines or delivery outcomes</p><br><br>
<p>Facilitate early visibility of risks and interdependencies</p><br><br>
<p><strong>6. Financial & Resource Tracking</strong></p><br><br>
<p>Support consolidation of financial data (including CAPEX and PR tracking)</p><br><br>
<p>Assist in aligning financials with delivery plans and demand priorities</p><br><br>
<p>Contribute to maintaining a clear view of resource utilization and spend</p><br><br>
<p><strong>7. Reporting & Leadership Support</strong></p><br><br>
<p>Consolidate inputs for leadership reporting (including CDTO updates)</p><br><br>
<p>Ensure data shared is accurate, consistent, and timely</p><br><br>
<p>Help highlight key updates, trends, and areas requiring attention</p><br><br>
<p><strong>8. Governance & Data Consistency</strong></p><br><br>
<p>Help maintain consistency across key trackers (Demand, WSR, DRB, Go‑Live,Finance)</p><br><br>
<p>Support data quality and version control practices</p><br><br>
<p>Contribute to maintaining a single, reliable view of portfolio data</p><br><br>
<p><strong>9. Project Delivery Support</strong></p><br><br>
<p>Work alongside delivery teams to support project execution frameworks, tools, and templates</p><br><br>
<p>Encourage adoption of consistent planning and governance practices</p><br><br>
<p>Share and promote good practices across portfolios</p><br><br>
<p><strong>10. Portfolio & Resource Planning</strong></p><br><br>
<p>Support the development and maintenance of resource plans across the portfolio, including demand vs. available capacity</p><br><br>
<p>Work with portfolio leads and project managers to provide visibility on resource allocation across initiatives</p><br><br>
<p>Help identify areas of over‑allocation or under‑utilization, enabling informed discussions</p><br><br>
<p><strong>11. Capacity Planning</strong></p><br><br>
<p>Contribute to capacity planning activities by aligning demand with available resources across portfolios</p><br><br>
<p>Support prioritization by providing insights into resource constraints and availability</p><br><br>
<p>Help maintain a forward-looking view of capacity vs. demand to support planning cycles</p><br><br>
<p><strong>12. Timesheet & Utilization Management</strong></p><br><br>
<p>Consolidate and review timesheet data across portfolios to ensure completeness and consistency</p><br><br>
<p>Support tracking of resource utilization trends (e.g., productive vs. non-productive time)</p><br><br>
<p>Provide insights to help improve utilization efficiency and planning accuracy</p><br><br>
<p>Work with teams to address gaps in timesheet submissions or inconsistencies</p><br><br>Job Requirements - Experience and Education
<br><ul>
<li>Bachelor’s degree in Information Technology, Computer Science, Engineering, Business Administration, Project Management, or a related field.</li>
<li>Project management or service management certification such as PMP, PRINCE2, ITIL, Agile, or equivalent is preferred.</li>
<li>Minimum 5 years of experience in technology planning, project management, PMO, service delivery.</li>
<li>At least 3 years of experience in a managerial, senior planning, or portfolio coordination role.</li>
<li>Demonstrated experience managing multiple initiatives, priorities, stakeholders, and dependencies across global or regional teams.</li>
<li>Experience preparing leadership reports, executive presentations, dashboards, governance packs, and portfolio updates.</li>
<li>Experience in financial planning, budget tracking, purchase requests, contracts, vendor coordination, and resource forecasting.</li>
<li>Experience working with project management and service-management platforms such as ServiceNow, Jira, Microsoft Planner, Power BI, or similar tools.</li>
</ul><br>Leadership Behaviors
<br>Building Outstanding Teams<br>Setting a clear direction<br>Simplification<br>Collaborate & break silos<br>Execution & Accountability<br>Growth mindset<br>Innovation<br>Inclusion<br>External focus<br>Skills
<br>
</div>