Call center Jobs in Jordan

<p>Customer service&nbsp;<br><br><br>We are looking for a Customer Service Representative to handle customer inquiries, provide support, and ensure a positive customer experience.&nbsp;<br><br>Responsibilities:&nbsp;<br><br>Respond to customer inquiries through phone, email, or other communication channels.&nbsp;<br>Handle customer complaints and resolve issues efficiently.&nbsp;<br>Provide accurate information about products and services.&nbsp;<br>Follow up with customers and ensure their needs are met.&nbsp;<br>Maintain accurate records of customer interactions.&nbsp;<br><br>Requirements:&nbsp;<br><br>Previous experience in customer service is preferred.&nbsp;<br>Good communication and problem-solving skills.&nbsp;<br>Ability to work under pressure.&nbsp;<br>Good computer skills.&nbsp;<br>Customer-focused and professional attitude.&nbsp;<br>&nbsp;</p>

<p><strong>We're hiring: Customer Service Representatives</strong></p><p>Infinity Virtual Solutions (IVS) is growing, and we're looking for 2 people to join our team supporting a U.S. client.</p><p>If you speak fluent English and want a stable role you can settle into, with a simple script, real training, and a supportive team, read on.</p><p>&nbsp;</p><p><strong>What makes this a good fit:</strong></p><ul><li>Full training before you go live, no prior experience in the field needed</li><li>A straightforward, well-defined script</li><li>Light, supportive management and a steady routine</li><li>A clear path to grow based on your performance</li></ul><p>&nbsp;</p><p><strong>The essentials:</strong></p><ul><li>Inbound support and call-backs for a U.S. client</li><li>Fluent English with a clear, neutral accent (American preferred)</li><li>Monday to Friday, night shift (6 PM to 3 AM, Amman time)</li><li>On-site in Amman (Waha Circle now, moving to Shmeisani soon)</li><li>Start date: 1 August</li></ul><p>Prior customer service experience is a plus, but if you've got the English and the right attitude, we'll train you.</p>

<p><strong>Overview</strong><br>Seeking an organized, customer‑focused Office Administrator to support a small cleaning services business based in Australia.&nbsp;</p><p>You’ll manage client communications, staff scheduling, basic accounts tracking, and day‑to‑day operational support within our existing operations and accounting system.</p><p><strong>Key Responsibilities</strong><br>- Handle inbound customer calls, messages, and emails for enquiries and bookings, confirm appointments and follow up as needed.<br>- Create, update and maintain staff schedules, assign jobs and manage availability/cover.<br>- Record and track quotes, raise invoices, reconcile payments, and assist with staff payment processing.<br>- Monitor job quality feedback, respond to daily operational requests from staff, and escalate issues when required.<br>- Provide general administrative support.</p><p><strong>Required Qualifications</strong><br>- Native/Excellent English speaker (IELTS 8.0 or equivalent).<br>- Strong communication and customer service skills.<br>- Proficient with computers and comfortable using current technologies.<br>- Flexibility to work occasional evenings/weekends.</p><p><strong>Preferred Qualifications</strong><br>- 1-2 years administrative or customer‑service experience<br>- Basic bookkeeping skills (experience with invoicing, reconciliations, payroll entry).<br>- Experience with CRM software (mainly ServiceM8 or similar applications).<br>- Familiarity with cleaning services or field service operations.</p>

<p>We have an urgent vacancy for a Customer Service Representative</p><p>to support and assist our Clients in Saudi Arabia.</p><p>&nbsp;</p><p><strong>Key Responsibilities:</strong></p><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Collect and deliver documents as required</p><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Conduct property inspections and coordinate vehicle allocation</p><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Assist with sponsorship-related processes</p><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Support clients with accommodation and vehicle concerns</p><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Handle airport transfers (pickups &amp; drop-offs)</p><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Provide general administrative and client assistance</p><p>&nbsp;</p><p><strong>Basic Requirements:</strong></p><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Basic computer knowledge</p><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Valid KSA Driver’s License is mandatory</p><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Good communication skills in English; Arabic is an added advantage</p><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Familiarity with customer service standards and practices</p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><strong><u><span>Job Purpose</span></u></strong></p><br><br><p><span>To maximize the sales revenue from an existing base of customers, whilst at the same time generating new revenue from new customers.</span></p><br><br><br><span></span><p><u><span><strong>PrincipalAccountabilities</strong></span></u></p><br><br><br><p><span><span>a)</span></span><span>Maintain a regular call cycle to existing DHL Customers to build strong, multi-level relationships within the company to maintain existing DHL sales revenue as customers continue to trade.</span></p><br><br><br><p><span><span>b)</span></span><span>Probe, question and understand completely the customer needs and requirements to understand where DHL’s service offering can add value to the customers business.</span></p><br><br><br><p><span><span>c)</span></span><span>Identify potential, negotiate and persuade accordingly existing customers to maximize their use of DHL’s services to generate additional sales revenue from existing customers.</span></p><br><br><br><p><span><span>d)</span></span><span>Source and action new business leads and persuade potential customers to utilize the DHL services to generate additional sales revenue from new customers.</span></p><br><br><br><p><span><span>e)</span></span><span>Monitor credit issues and liaise with Finance Department and be aware of issues with no payment and take action where necessary to ensure outstanding money is collected.</span></p><br><br><br><p><span><span>f)</span></span><span>Update and maintain call details on DHL tools, ensure appropriate internal forms are updated so that all information is accessible for future reference and monitoring.</span></p><br><br><br><p><span><span>g)</span></span><span>Take ownership of service failures and ensure the correct person resolves the issue so that all customer complaints and problems are handled quickly and efficiently.</span></p><br><br><br><p><span><span>h)</span></span><span>Analyze figures and reports and spot trends and identify issues and take appropriate action where necessary to maximize revenue by addressing issues early.</span></p><br><br><br><p><strong><u><span>Nature and Scope</span></u></strong></p><br><br><br><br><p><strong><span><span>a)</span></span></strong><strong><span>Context</span></strong></p><br><br><p><span>The telesales team works together in the Country Office. The team is expected to grow the revenue from small to medium customers through a telephone relationship. At the same time, the function of the team is also to provide support to the Field Sales team and to provide quality leads for high potential customers.</span></p><br><br><br><p><strong><span><span>b)</span></span></strong><strong><span>Reporting Relationships</span></strong></p><br><br><p><span>The Tele sales Executive reports directly to the senior Commercial Manager.</span></p><br><br><br><p><strong><span><span>c)</span></span></strong><strong><span>Contacts</span></strong></p><br><br><br><p><strong><span>Internal</span></strong></p><br><br><p><span>Sales team</span></p><br><br><p><span>Customer Service</span></p><br><br><p><span>Customer Accounting</span></p><br><br><p><span>Operations</span></p><br><br><p><span>Sales Management team</span></p><br><br><p><span>Air Operations</span></p><br><br><br><p><strong><span>External</span></strong></p><br><br><p><span>DHL existing customers</span></p><br><br><p><span>DHL network</span></p><br><br><br><p><strong><span><span>d)</span></span></strong><strong><span>Problem Solving</span></strong></p><br><br><p><span>There will be many issues that need resolving. Potential customers will have price and service objections that will need to be resolved in order to secure the business. There will also be service issues, billing queries, and other ad hoc problems that will arise.</span></p><br><br><br><p>The core function of a Tele sales executive is to delight the customer by providing the highest possible level of service. This means that all problems must be handled in a fast, efficient and professional manner. In the cases where the agent cannot resolve the issue personally, the senior management is always available to assist.</p><br><br><br><p><strong><span><span>e)</span></span></strong><strong><span>Decision Making</span></strong></p><br><br><p><span>When negotiating rates and contracts, Tele sales executives are authorized to offer a set range of contract prices. If there is a requirement to offer a higher level of discount to secure the business, then relevant management approval is required. The same applies to problem solving where FOC shipments, credit notes or other solutions are required.</span></p><br><br><br><p>In general, agents are encouraged to make their own decisions wherever possible, within the set guidelines.</p><br><br><br><p><strong><span><span>f)</span></span></strong><strong><span>Planning and Organization</span></strong></p><br><br><p><span>Agents are responsible for planning their own calls cycles and daily calls. There is a set guideline for total calls and who must be contacted in a monthly period, but the way in which this is broken down to a daily level is the responsibility of the agent.</span></p><br><br><br><p><span>The planning and organization will be monitored by the Senior Commercial Manager.</span></p><br><br><br><p><strong><span><span>g)</span></span></strong><strong><span>Job Challenge</span></strong></p><br><br><p><span>The most consistent, regular challenge to overcome is that of price. The most demanding part of the position is to make the customer value the service of DHL enough to pay the premium required to use DHL. This requires the Tele sales executive to act as a consultant, to understand the needs of the specific company they are dealing with, and to recognize the implications of DHL’s service on their business. Once these implications are understood, the difficult part is to make the<em>customer</em>recognize these and be prepared to pay for the service difference.</span></p><br><br><br><p><strong><u><span>Knowledge, Skills and Experience</span></u></strong></p><br><br><br><br><p><strong><span>Education</span></strong></p><br><br><p><span>A bachelor’s degree or equivalent work experience preferable business related</span></p><br><br><br><p><strong><span>Experience</span></strong></p><br><br><p><span>Telephone / Sales experience in a multi-national company with customer interface experience essential.</span></p><br><br><p><span>Driving license an advantage</span></p><br><br><p><span>1 to 2 years of DHL experience (if transferred within)</span></p><br><br><br><p><strong><span>Technical Knowledge/Skills</span></strong></p><br><br><p><span>Great English communication skills – written and oral</span></p><br><br><p><span>Excellent PC skills (MS Word &amp; Excel)</span></p><br><br><p><span>Numerically literate</span></p><br><br><p><span>Thorough knowledge of DHL products, services, shipments, rates, discounts and competitor services</span></p><br><br><br><p><strong><span>Personal Attributes</span></strong></p><br><br><p><span>Well-developed communication &amp; selling skills</span></p><br><br><p><span>Professional Telephone Behavior</span></p><br><br><p><span>Customer Services attitude (controlled temperament)</span></p><br><br><p><span>Dedicated, Hardworking and Enthusiastic</span></p><br><br><p><span>Flexible and prepared to work long hours</span></p><br><br><p><span>Reliable</span></p><br><br><p><span>Ability to work under pressure</span></p><br><br><br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>About the role Division50 helps businesses grow with done-for-you digital marketing — paid advertising, social media management, SEO, and lead generation, delivered as monthly retainers.<br> We're hiring a Full-Cycle Sales Executive to own the entire cycle — prospect, pitch, close, and help collect — for our marketing-services packages.<br> You'll work warm inbound leads from our own campaigns plus your own outbound, measured on the revenue you close and the clients who stay.<br> What you'll do Run the full sales cycle end-to-end: qualify leads, run discovery calls, pitch the right marketing-services package, handle objections, and close.<br> Sell services (ad management, social, SEO, lead generation, retainers) — not a physical product, not generic software.<br> Own your pipeline and forecast; keep the CRM current.<br> Partner with delivery so the accounts you close succeed and renew.<br> Hit monthly revenue and closed-deal targets.<br> What we're looking for (non-negotiable) You've personally sold digital-marketing or lead-generation services to businesses — retainers, paid-ads management, social media management, SEO, or lead-gen programs.<br> You've run the full cycle yourself, including closing — not just booking meetings as an SDR.<br> You can talk specifics: services sold, deal sizes / retainers, close rates.<br> Fluent, confident English ; comfortable on video with clients.<br> Arabic is a strong plus.<br> Nice to have: selling to Middle East / GCC businesses; a book of marketing-agency or software-to-marketers relationships.<br> About us &amp; how to apply Division50 is a fast-growing digital-marketing partner for businesses across the region.<br> Apply below — strong applicants get a short video interview and we move quickly.<br> Competitive base plus performance commission on the revenue you close.<br></span> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><strong>Do you want to make a difference in people's lives?&nbsp;</strong></p><br><p><span>We are looking for a </span><strong>Customer Service Representative </strong><span>(</span><strong>English Speaker</strong><span>) to join our growing team!&nbsp;</span></p><br><p><strong>Who we are:</strong></p><br><p><strong>WUDUH </strong><span>is the Jordanian operations hub servicing a U.S.-based company specializing in financial settlement solutions. At the heart of our work, we help people manage and navigate their financial future with confidence. </span></p><br><p><span>Beyond our work, we are passionate about nurturing talent and promoting a culture of innovation, creativity, and endless possibilities. If you are looking for a place to develop your skills and make a real impact, </span><strong>WUDUH </strong><span>is where you can grow and succeed.&nbsp;</span></p><br><p><strong>Job Objectives:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;</strong></p><br><p><span>The Customer Service Representative (CSR) is responsible for delivering exceptional support to clients by addressing inquiries, resolving service-related issues, and guiding customers through WUDUH's financial programs. Operating within a fast-paced call center environment, the CSR ensures that each interaction is handled with clarity, empathy, and professionalism while maintaining compliance with company standards.</span></p><br><p><strong>What you'll be doing:</strong></p><br><p><strong>Customer Interaction</strong></p><br><ul> <li><span>Handle incoming customer inquiries, feedback, and requests through various channels such as phone calls, and emails.</span></li> <li><span>Proactively reach out to customers for follow-ups, updates, or issue resolutions.</span></li> </ul><p><strong>Issue Resolution</strong></p><br><ul> <li><span>Assist customers in resolving program or service-related issues, providing accurate information and solutions.</span></li> <li><span>Escalate complex issues to higher-level support or management as needed, ensuring timely resolution.</span></li> </ul><p><strong>Product/Service Knowledge</strong></p><br><ul><li><span>Stay updated on program/service updates to provide informed assistance by timely completion of self-directed learning modules and active engagement in team huddles and meetings.</span></li></ul><p><strong>Communication</strong></p><br><ul> <li><span>Communicate with customers in a clear, concise, and professional manner, ensuring understanding and satisfaction.</span></li> <li><span>Practice active listening to fully understand customer needs and concerns.</span></li> <li><span>Demonstrate empathy and understanding towards customers, especially when dealing with complaints or challenging situations.</span></li> <li><span>Exercise patience when interacting with customers to ensure a positive experience.</span></li> </ul><p><strong>Customer Education</strong></p><br><ul> <li><span>Educate customers about program features, usage, policies, and procedures.</span></li> <li><span>Guide customers on utilizing self-service options and online resources.</span></li> </ul><p><strong>Compliance</strong></p><br><ul> <li><span>Ensure compliance with company policies, procedures, and service standards.</span></li> <li><span>Manage time effectively by maintaining commitment to published schedules and ensuring timely responses and resolutions to customer inquiries.</span></li> <li><span>Prioritize tasks based on urgency and importance.</span></li> </ul><p><strong>Qualifications:</strong></p><br><p><span>• Diploma in Business Administration, Communications, or a related field</span></p><br><p><span>• Bachelor’s degree is a plus “Students are also encouraged to apply”</span></p><br><p><strong>Years of Experience:</strong></p><br><p><span>Less than a year of experience “a high-volume call center environment preferred”</span></p><br><p><span>Fresh graduates and students are also encouraged to apply.</span></p><br><p><strong>Competencies / Behavioral Requirements:</strong></p><br><p><span>• Strong problem-solving skills with the ability to de-escalate tense situations.</span></p><br><p><span>• High attention to detail and reliable in follow-up.</span></p><br><p><span>• Self-motivated with a strong sense of initiative and independence.</span></p><br><p><span>• Able to work in a dynamic, fast-paced team environment.</span></p><br><p><strong>Technical Requirements:</strong></p><br><p><span>• Basic understanding of CRM systems and call center tools.</span></p><br><p><span>• Ability to navigate and update client records with accuracy and efficiency.</span></p><br><p><span>• Fluent English speaker (verbal and written).</span></p><br><p><strong>What we offer:</strong></p><br><ul> <li><span>Comprehensive health insurance&nbsp;</span></li> <li><span>Competitive compensation package&nbsp;</span></li> <li><span>Prime central location&nbsp;</span></li> <li><span>Discounts on food, beverages, and wellness services&nbsp;</span></li> <li><span>Continuous learning and development opportunities&nbsp;</span></li> <li><span>A dynamic, inclusive, and supportive work environment&nbsp;</span></li> <li><span>A workplace led by Gen Z and Millennials&nbsp;</span></li> </ul><p><strong>Employment type:</strong></p><br><ul> <li><span>Full-time&nbsp;</span></li> <li><span>On-site&nbsp;</span></li> </ul><p><strong>Working days:</strong></p><br><ul> <li><span>Monday to Friday: Night Shift&nbsp;</span></li> <li><span>6th day: Based on need, managed fairly based on priorities and urgency&nbsp;</span></li> </ul><p><strong>Ready to make your mark?</strong></p><br><p><span>Apply now for a career that merges your talents with innovation. At </span><strong>WUDUH</strong><span>, your journey to a fulfilling career is just a click away!&nbsp;</span></p><br><p><span>Learn more at </span><strong><em>wuduh.zenats.com</em></strong></p><br><p><strong>Students and fresh graduates are encouraged to apply. </strong></p><br><p><strong>Stay connected</strong></p><br><p><em>We invite you to follow us on our social media platforms to stay updated on the latest news, events, and career opportunities at </em><strong><em>WUDUH</em></strong><em>.&nbsp;</em></p><br><p><em>You can find us on:&nbsp;</em></p><br><ul> <li> <em>LinkedIn</em> </li> <li> <em>Instagram</em> </li> </ul><p><em>Wuduh is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees — regardless of gender, race, religion, or disability.</em></p><br> <br> </div>

<p><h4>Company description</h4> <p>Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.</p> <p>Take the opportunity to become a Heartistu00ae and let your heart guide you in this world where life beats faster.</p> <h4>Job description</h4> <h4>Planning & organizing:</h4> <ul> <li>Review and update logbook</li> <li>Check equipment</li> <li>Be smart, well groomed and maintain a friendly and cheerful disposition at all times</li> <li>Oversee the day to day operations</li> <li>Report regularly on happenings to supervisors / night manager (if on shift)</li> <li>Monitor employees performance / coaching</li> <li>Fire procedure</li> <li>First aid procedures</li> <li>Handle guest complaints and report to manager</li> <li>Implement and coordinate the front office OSM</li> <li>Perform as per OSM standards and in line with the companyu2019s values and core behaviour</li> <li>Be fully aware of the talk of the walk for the day</li> <li>Proper grooming at all times</li> <li>Attend training classes as per schedule</li> <li>Show fullest cooperation and respect within the team and other departments</li> <li>Ensure all are aware of the daily activities and have product knowledge of the hotel facilities</li> <li>Ensure panic report is printed during the shift at least twice</li> </ul> <h4>Operations:</h4> <ul> <li>Prepare for daily arrivals in terms of room allocation, check traces for any special requests of guests</li> <li>Register and process check-in for all arrivals</li> <li>Update and check guest information into the computer after a complete check-in</li> <li>Accountable for cashiering duties, foreign exchange transactions, night audit tasks and settlement upon guestsu2019 departure</li> <li>Handle walk-in counter reservations at all times and process call-in reservations when room reservations section is closed</li> <li>Provide friendly, smooth, courteous service to guests and respond promptly to all requests and inquiries at all times</li> <li>Resolve guests complaints / requests and liaise with the department concerned to ensure immediate follow up; report it immediately to supervisors</li> <li>Handle issuance of guest room key cards and ensure effective control for guest security</li> <li>Check and convey messages to guests</li> <li>Assist at the information counter, foreign exchange, night audit and the business centre, as and when assigned</li> <li>Check the paymaster and assist supervisors to have no paymasters pending</li> <li>Review log book, verify outstanding and follow up pending. Identify if any special assignment for the day</li> <li>Check hotel situation, occupancy, functions, groups, MIPs / VIPs & RIPs</li> <li>File daily reception report and documents systematically</li> <li>Print panic report at least twice a shift</li> <li>Attend briefings; take notes and action with appreciated follow up</li> <li>Focus on the guests, maintain eye contact and ensure all guests at the desk are acknowledged</li> <li>At the end of the shift or the day, communicate all information that the next shift has to know for a well running of the operations</li> <li>Coordinate and share information with the front office, housekeeping, F&B and especially with the general manager regarding MIPs and VIPs</li> <li>Be familiar with all related company documentation and especially with the relevant operational standards manual for his/her field of responsibility</li> <li>Maintain perfect grooming at all times</li> <li>Drive upselling</li> <li>Carry out any other reasonable task (which may not be stated here) as requested</li> </ul> <h4>Core behaviours</h4> <p>Core behaviours are our actions: what we say, what we do, and how we interact with one another. Our behaviours come from what we believe in, what we value. At Mu00f6venpick Hotels & Resorts, we call these value-based behaviours. The following statements provide indicators of the types of behaviours we expect employees in our company to display.</p> <p><strong>Trust:</strong> Operates with fairness and integrity, fostering an environment of transparency and sincerity through open and honest communication and by honouring commitments.</p> <p><strong>Relationships:</strong> We build and maintain strong connections with colleagues and guests, valuing diversity in people and perspectives whilst overcoming potential obstacles to increase cooperation and collaboration.</p> <p><strong>Drive:</strong> We are action-oriented, setting direction for self and others, clarifying goals and objectives and overcoming barriers and challenges to produce results.</p> <p><strong>Entrepreneurship:</strong> We fully understand the business and market context, identifying and seizing opportunities for continuous improvement and supporting change.</p> <p>Mu00f6venpick Hotels & Resorts reserves the right to revise all job descriptions from time to time as business needs demand. Other duties may be assigned as and when necessary. The above-mentioned job description attempts to outline key aspects of the role, however, does not limit its right to assign other duties to an employee in this position. This job description does not constitute a written or implied contract of employment.</p> <p>I commit to the above requirements of my position and will strive to demonstrate our values and core behaviours in my daily work and confirm I am able to perform the essential function of the role as identified.</p> <h4>Additional information</h4> <p>Our commitment to diversity & inclusion:</p> <p>We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.</p></p><p></p>

<p><h4>Company description</h4> <p>Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.</p> <p>Take the opportunity to become a Heartistu00ae and let your heart guide you in this world where life beats faster.</p> <h4>Job description</h4> <h4>Planning & organizing:</h4> <ul> <li>Review and update logbook</li> <li>Check equipment</li> <li>Be smart, well groomed and maintain a friendly and cheerful disposition at all times</li> <li>Oversee the day to day operations</li> <li>Report regularly on happenings to supervisors / night manager (if on shift)</li> <li>Monitor employees performance / coaching</li> <li>Fire procedure</li> <li>First aid procedures</li> <li>Handle guest complaints and report to manager</li> <li>Implement and coordinate the front office OSM</li> <li>Perform as per OSM standards and in line with the companyu2019s values and core behaviour</li> <li>Be fully aware of the talk of the walk for the day</li> <li>Proper grooming at all times</li> <li>Attend training classes as per schedule</li> <li>Show fullest cooperation and respect within the team and other departments</li> <li>Ensure all are aware of the daily activities and have product knowledge of the hotel facilities</li> <li>Ensure panic report is printed during the shift at least twice</li> </ul> <h4>Operations:</h4> <ul> <li>Prepare for daily arrivals in terms of room allocation, check traces for any special requests of guests</li> <li>Register and process check-in for all arrivals</li> <li>Update and check guest information into the computer after a complete check-in</li> <li>Accountable for cashiering duties, foreign exchange transactions, night audit tasks and settlement upon guestsu2019 departure</li> <li>Handle walk-in counter reservations at all times and process call-in reservations when room reservations section is closed</li> <li>Provide friendly, smooth, courteous service to guests and respond promptly to all requests and inquiries at all times</li> <li>Resolve guests complaints / requests and liaise with the department concerned to ensure immediate follow up; report it immediately to supervisors</li> <li>Handle issuance of guest room key cards and ensure effective control for guest security</li> <li>Check and convey messages to guests</li> <li>Assist at the information counter, foreign exchange, night audit and the business centre, as and when assigned</li> <li>Check the paymaster and assist supervisors to have no paymasters pending</li> <li>Review log book, verify outstanding and follow up pending. Identify if any special assignment for the day</li> <li>Check hotel situation, occupancy, functions, groups, MIPs / VIPs & RIPs</li> <li>File daily reception report and documents systematically</li> <li>Print panic report at least twice a shift</li> <li>Attend briefings; take notes and action with appreciated follow up</li> <li>Focus on the guests, maintain eye contact and ensure all guests at the desk are acknowledged</li> <li>At the end of the shift or the day, communicate all information that the next shift has to know for a well running of the operations</li> <li>Coordinate and share information with the front office, housekeeping, F&B and especially with the general manager regarding MIPs and VIPs</li> <li>Be familiar with all related company documentation and especially with the relevant operational standards manual for his/her field of responsibility</li> <li>Maintain perfect grooming at all times</li> <li>Drive upselling</li> <li>Carry out any other reasonable task (which may not be stated here) as requested</li> </ul> <h4>Core behaviours</h4> <p>Core behaviours are our actions: what we say, what we do, and how we interact with one another. Our behaviours come from what we believe in, what we value. At Mu00f6venpick Hotels & Resorts, we call these value-based behaviours. The following statements provide indicators of the types of behaviours we expect employees in our company to display.</p> <p><strong>Trust:</strong> Operates with fairness and integrity, fostering an environment of transparency and sincerity through open and honest communication and by honouring commitments.</p> <p><strong>Relationships:</strong> We build and maintain strong connections with colleagues and guests, valuing diversity in people and perspectives whilst overcoming potential obstacles to increase cooperation and collaboration.</p> <p><strong>Drive:</strong> We are action-oriented, setting direction for self and others, clarifying goals and objectives and overcoming barriers and challenges to produce results.</p> <p><strong>Entrepreneurship:</strong> We fully understand the business and market context, identifying and seizing opportunities for continuous improvement and supporting change.</p> <p>Mu00f6venpick Hotels & Resorts reserves the right to revise all job descriptions from time to time as business needs demand. Other duties may be assigned as and when necessary. The above-mentioned job description attempts to outline key aspects of the role, however, does not limit its right to assign other duties to an employee in this position. This job description does not constitute a written or implied contract of employment.</p> <p>I commit to the above requirements of my position and will strive to demonstrate our values and core behaviours in my daily work and confirm I am able to perform the essential function of the role as identified.</p> <h4>Additional information</h4> <p>Our commitment to diversity & inclusion:</p> <p>We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.</p></p><p></p>

<p>What you will do in this role: In everything we do, we believe in doing right by and for people our clients, their customers, our people, our community, and our planet. As a Customer Service Representative on our team, you will: Review customer requests and expectations and respond to them according to their needs and situations Manage multichannel interactions (e.g., voice, email, social media, or chat) to ensure a consistent customer experience Develop your tech skills and learn how to use software solutions that improve people s lives Champion better brand experiences for our customers and clients</p><p><strong>Desired Candidate Profile</strong></p><p><br></p>

<p>Are you looking for a career change with a forward-thinking global organization? Come be part of our award-winning company driven by our people from 70+ countries where ALL members contribute and support each other s success and well-being, proudly united as our game-changers". We're recognized with awards like "World's Best Workplaces," Best Companies for Career Growth, and Best Company Culture, year after year.</p><p>We re on the lookout for English-speaking Customer Representatives (on-site) to join our team of game-changers who engage with customers from top brands that could be from tech, finance, travel, fashion, healthcare, or another leading-edge industry. We create epic career journeys that empower our people towards greater opportunities and brighter futures. At Concentrix, you belong, you make a difference, and you succeed on your terms.</p><p><strong>Career growth and personal development:</strong> This is a great opportunity to reimagine an all-new career journey and develop friends for life at the same time. We ll give you all the training, cutting-edge technologies, and the continuing support you ll need to succeed. Plus, at Concentrix there s real career and personal growth potential. In fact, about 80% of our managers and leaders have been promoted from within! That s why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you ve always envisioned.</p><p><strong>What you will do in this role:</strong> In everything we do, we believe in doing right by and for people our clients, their customers, our people, our community, and our planet. As a Customer Service Representative on our team, you will:</p><ul><li>Review customer requests and expectations and respond to them according to their needs and situations</li><li>Manage multichannel interactions (e.g., voice, email, social media, or chat) to ensure a consistent customer experience</li><li>Develop your tech skills and learn how to use software solutions that improve people s lives</li><li>Champion better brand experiences for our customers and clients</li></ul><p><strong>Desired Candidate Profile</strong></p><p>We embrace our game-changers with open arms, people from diverse backgrounds, curious, and willing to learn. Your natural talent to help others and go beyond WOW for our customers will fit right in with what we do and who we are. Concentrix is a great match if you:</p><ul><li>Bachelor's degree or diploma in any related field</li><li>Are proficient or bilingual in Arabic and English</li><li>Are proactive, self-motivated, and solution-oriented</li><li>Can work rotating and weekend shifts</li></ul><p>It will be a plus if you:</p><ul><li>Have previous experience in Customer Service or Sales</li><li>Know how to work with helpdesk systems</li></ul><p>Don t meet every requirement? No worries. We re dedicated to creating a diverse, inclusive, and authentic workplace for everyone. If you feel you don t check every box, we encourage you to apply anyway. We ll do our best to match you with the right job, whether it's this one or another role.</p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <strong>Role</strong>: Customer Service Associate<br><strong>Job Type</strong>: full-time – 6 Month contract<br><strong>Location</strong>: AMM15 – Amman, Jordan<br><strong>Pay Rate:</strong> 500 JOD&nbsp;<br>Our mission at Amazon is to be Earth’s most customer-centric company, and our award-winning Customer Service team is a key part of achieving that goal. Doing our best for our customers is where we get our energy, and that’s why you’ll find we approach things differently here. You won’t be asked to read from a script or learn dialogue by heart. Instead, we’ll provide you with the training you need to problem solve for our customers. You’ll bring your unique personality to every customer conversation and deliver the exceptional support experience our customers love.<br><strong>What will you do as a Customer Service Associate? </strong><br>As an Amazon Customer Service Associate, you have a very clear purpose: to prevent issues, solve queries, and delight our customers. You’ll be the first point of contact for our (United Kingdom /English) customers by answering their requests through phone, chat and/or email – this includes everything from order and product questions to payment matters and website guidance. Our Customer Service Associates use a variety of tools to navigate, research, and review solutions, and communicate effectively with customers.<br><strong>What are your hours?</strong><br>This role requires working variable hours to match customers need us most. you will work 9 hours per shift and your work week is minimum 40 hours&nbsp; order to match our customer demand, we schedule based on a variety of different shift patterns within the operating hours of 6 am and 12 am for male employees – 6 am and 10 pm for female employees Monday to Sunday. You will receive your work schedule at least 1 week in advance and your shifts may change every week. You may be required to work national holidays and will be compensated accordingly . You will learn more about your exact schedule closer to your start date.&nbsp;<br><strong>What benefits will you receive?</strong><br>One of the great things about joining Amazon’s Customer Service team is that you don’t need past experience in customer service. You’ll receive training and be provided with a complete equipment package when you join. Additionally, we offer a number of benefits, including: <ul><li>Medical Insurance,&nbsp;</li><li>Amazon employee discount.</li><li>Life insurance.</li><li>Nursery benefit.</li><li>Rethink benefit.</li><li>Employee Assistance Program (EAP)</li></ul><br><strong>What qualifications do we need from you?</strong> <ul><li>Minimum age: 18 years old</li><li>Have the right to work in Jordan</li><li>Minimum qualification of high school (Tawjihi/IGCSE/IBDP) – Passed</li><li>Strong communication skills in English and Arabic both written and oral fluency.</li><li>The availability to work varying shifts from Monday to Sunday within the operating hours of 6 am and 12 am for male employees – 6 am and 10 pm for female employees</li><li>Willingness and ability to work in rotating shifts (i.e. early, late, overnight, weekend, and voluntary overtime)</li></ul> <strong>What strengths will you bring?</strong> <ul><li>Hard-working, articulate, and detail-oriented.&nbsp;</li><li>Friendly and customer-focused in every situation</li><li>Ability to learn quickly and embrace change</li><li>Comfortable multi-tasking in a high-energy environment.</li></ul> <strong>If this role sounds like it’s for you, then click on the link below to start the application process!</strong><br>You’ll need to allow 2 hours to complete the full application, including assessments which will evaluate your suitability for the role. We recommend using a laptop/desktop computer in order to get the best experience. You&nbsp;will have the option to save your application between each stage of the application process and return to it if necessary, but we strongly advise you to complete the process in one sitting where possible.<br>If successful, we will contact you about next steps!<br><em>Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build.</em><br><em>Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice to know more about how we collect, use and transfer the personal data of our candidates.</em><br>&nbsp;<br> </div>

<div> <p> <strong>POSITION SUMMARY</strong> </p> <p> </p> <p>Our Spa Specialists play an important role in support of a number of vital Spa functions. At our hotels these associates work to build an experience that is memorable and unique with Spa services on the side. Our Spa Specialists take the initiative and deliver a wide range of services to make sure that guests enjoy their experience. Whether promoting Spa services or retail, scheduling reservations and confirming appointments, providing answers about services, checking in guests, or processing payments, the Spa Specialist makes transactions feel like part of the experience.</p> <p> </p> <p>No matter what position you are in, there are a few things that are critical to success creating a safe workplace, following company policies and procedures, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Spa Specialists will be on their feet and moving around (stand, sit, or walk for an extended time; moving over sloping, uneven, or slippery surfaces), managing reservation software (read and visually verify information), and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance and 25 pounds with assistance; reach overhead and below the knees, including bending, twisting, pulling, and stooping). Doing all these things well (and other reasonable job duties as requested) is critical for Spa Specialists to get it right for our guests and our business each and every time.</p> <p> </p> <p>PREFERRED QUALIFICATIONS</p> <p>Education: High school diploma or G.E.D. equivalent.</p> <p>Related Work Experience: No related work experience.</p> <p>Supervisory Experience: No supervisory experience.</p> <p>License or Certification: None</p> <p> </p> <p> </p> <p> </p> </div> <div> </div> <p><br></p>

<p>The Client Service's responsibilities include welcoming customers, preparing drinks, and providing the necessary support and assistance in the process of preparing and packaging the customer's orders assuring quality and safety standards. Greeting and welcoming customers. Preparing drinks according to our recipes and operating procedures. Informing customers about our menu and drink options and answering all customer inquiries. Cross-selling other items on the menu. Adhering to the quality standards specified in our operating procedures. Adhering to our general safety procedures. Complying with food safety instructions (proper storage methods, production date labeling, storage locations, refrigerator temperatures) Monitoring the expiry dates of items stored at the fridge, branch and warehouse. Cleaning the working area, coffee machines, and other tools and equipments used. Contributing to the innovation process and suggesting new recipes. Maintaining inventory and stock counts. Any other related tasks.</p><p><strong>Desired Candidate Profile</strong></p><ul><li>Tawjihi or Diploma</li><li>Excellent communication skills</li><li>Teamwork</li><li>Health and Safety knowledge</li><li>Sales and negotiation skills</li><li>Proficiency in English</li></ul>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span></span><p><strong>We're Hiring: Customer Services Representative</strong></p><br> <p>Jordan Kuwait Bank is seeking a dedicated <strong>Customer Services Representative</strong> to join our team and deliver exceptional service to our valued customers.</p><br> <p>As a Customer Services Representative, you will be the frontline ambassador of our bank, responsible for supporting and attracting customers by providing helpful information, handling transactions, answering inquiries, and resolving concerns. Your role is pivotal in ensuring customer satisfaction with our products, services, and features by delivering accurate, efficient, and high-quality service that meets and exceeds expectations.</p><br> <p><strong>"The goal as a company is to have customer service that is not just the best but legendary."</strong></p><br> <p><strong><br>Main Responsibilities:</strong></p><br> <ul> <li>Efficiently execute cash handling and banking transactions</li> <li>Identify customer needs and recommend appropriate bank products or services</li> <li>Handle customer requests and inquiries related to accounts, products, and services professionally, ensuring satisfaction across all customer segments</li> <li>Promote and sell bank products and services through direct and cross-selling to achieve branch goals and increase customer base and revenue</li> <li>Support customer onboarding and enhance the customer experience by engaging customers with our digital banking solutions</li> <li>Process Trade Finance requests (LCs, LGs, BCs, etc.) professionally and efficiently</li> <li>Carry out any additional tasks as requested by the Line Manager</li> </ul> <p><strong>Requirements:</strong></p><br> <ul> <li>Minimum bachelor’s degree in accounting, Finance, or any relevant field</li> <li>2-3 years of experience in customer service or banking</li> <li>Excellent command of both Arabic and English languages</li> </ul> <p><strong>Competencies &amp; Skills:</strong></p><br> <ul> <li>Strong communication, negotiation, and interpersonal skills</li> <li>Ability to identify counterfeit currency and manage cash effectively</li> <li>Comprehensive knowledge of banking products, services, rules, and regulations</li> <li>Proven selling and cross-selling abilities</li> <li>Team player with a collaborative mindset</li> <li>Proficient in Microsoft Office applications</li> </ul> <p><strong>Join the Jordan Kuwait Bank Family</strong></p><br> <p>We are an equal opportunity employer. All applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status.</p><br> </div>

<p><h4>Position summary</h4> <p>Our spa specialists play an important role in support of a number of vital spa functions. At our hotels these associates work to build an experience that is memorable and unique – with spa services on the side. Our spa specialists take the initiative and deliver a wide range of services to make sure that guests enjoy their experience.</p> <p>Whether promoting spa services or retail, scheduling reservations and confirming appointments, providing answers about services, checking in guests, or processing payments, the spa specialist makes transactions feel like part of the experience.</p> <p>No matter what position you are in, there are a few things that are critical to success – creating a safe workplace, following company policies and procedures, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional.</p> <p>Spa specialists will be on their feet and moving around (stand, sit, or walk for an extended time; moving over sloping, uneven, or slippery surfaces), managing reservation software (read and visually verify information), and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance and 25 pounds with assistance; reach overhead and below the knees, including bending, twisting, pulling, and stooping).</p> <p>Doing all these things well (and other reasonable job duties as requested) is critical for spa specialists – to get it right for our guests and our business each and every time.</p> <h4>Preferred qualifications</h4> <p><strong>Education:</strong> High school diploma or G.E.D. equivalent.</p> <p><strong>Related work experience:</strong> No related work experience.</p> <p><strong>Supervisory experience:</strong> No supervisory experience.</p> <p><strong>License or certification:</strong> None.</p> <p>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.</p> <p>W Hotels’ mission is to ignite curiosity, expand worlds. We are a place to experience life. We’re here to open doors and open minds. We are constantly inspired by new faces and new experiences. A tuned-in, up-for-anything spirit is at our core and has made us renowned for reinventing the norms of luxury around the globe. Whatever/Whenever is our culture and service philosophy that brings our guests’ passions to life.</p> <p>If you are original, innovative, and always looking towards the future of what’s possible, welcome to W Hotels. In joining W Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</p></p><p></p>

<p><h4>About Jeeny:</h4> <p>Jeeny is a mobile application that eases daily commuting and transportation. By connecting you with your preferred mode of transportation, we are fulfilling our aim of making mobility accessible, affordable, and flexible for all.</p> <p>We are a joint venture between MEIG (Middle East Internet Group), Rocket Internet, and IMENA. Jeeny was established in 2014 as Easy Taxi. However, in 2016, it was revamped as Jeeny to cater to other services. Currently, we are operational in Saudi Arabia and Jordan.</p> <p>We have offices in Riyadh, Jeddah, Madinah, Dammam, Khobar, Amman, Lahore, and Karachi.</p> <h4>About the role:</h4> <p>As a customer service agent, you will play a crucial role in delivering outstanding customer service to our users. You will be responsible for handling a variety of customer inquiries and providing appropriate solutions or escalating complex issues as necessary. Our ideal candidate should have excellent communication skills, a passion for customer satisfaction, and the ability to work in a fast-paced environment.</p> <h4>Responsibilities:</h4> <li>Respond to customer inquiries via phone, email, and live chat in a professional and timely manner.</li> <li>Identify and assess customers' needs, and provide appropriate solutions or escalate complex issues to the appropriate department.</li> <li>Keep accurate records of customer interactions, transactions, comments, and complaints.</li> <li>Follow communication procedures, guidelines, and scripts to ensure consistency and quality in customer interactions.</li> <li>Collaborate with other departments to resolve customer issues and provide feedback on recurring problems or patterns.</li> <li>Continuously update knowledge of company products, services, and policies to effectively assist customers.</li> <li>Strive to achieve customer satisfaction and loyalty by exceeding customer expectations.</li> <h4>Requirements:</h4> <li>Previous customer service experience or related role preferred. Fresh graduates are also welcome to apply!</li> <li>Excellent verbal and written communication skills in English and Arabic.</li> <li>Strong problem-solving and conflict-resolution abilities.</li> <li>Ability to empathize with and prioritize customer needs.</li> <li>Ability to work effectively in a fast-paced team environment.</li> <li>Good knowledge of Microsoft Office Suite.</li> <li>Flexibility to work in shifts, including evenings, weekends, and holidays.</li> <h4>Benefits:</h4> <li>Market competitive salary</li> <li>An opportunity to collaborate with talented individuals while learning, growing, and expanding your skill set.</li> <li>An environment that encourages you to take ownership and produce excellent outcomes every day.</li></p><p></p>

<p><h4>About Jeeny:</h4> <p>Jeeny is a mobile application that eases daily commuting and transportation. By connecting you with your preferred mode of transportation, we are fulfilling our aim of making mobility accessible, affordable, and flexible for all.</p> <p>We are a joint venture between MEIG (Middle East Internet Group), Rocket Internet, and IMENA. Jeeny was established in 2014 as Easy Taxi. However, in 2016, it was revamped as Jeeny to cater to other services. Currently, we are operational in Saudi Arabia and Jordan.</p> <p>We have offices in Riyadh, Jeddah, Madinah, Dammam, Khobar, Amman, Lahore, and Karachi.</p> <h4>About the role:</h4> <p>As a customer service agent, you will play a crucial role in delivering outstanding customer service to our users. You will be responsible for handling a variety of customer inquiries and providing appropriate solutions or escalating complex issues as necessary. Our ideal candidate should have excellent communication skills, a passion for customer satisfaction, and the ability to work in a fast-paced environment.</p> <h4>Responsibilities:</h4> <li>Respond to customer inquiries via phone, email, and live chat in a professional and timely manner.</li> <li>Identify and assess customers' needs, and provide appropriate solutions or escalate complex issues to the appropriate department.</li> <li>Keep accurate records of customer interactions, transactions, comments, and complaints.</li> <li>Follow communication procedures, guidelines, and scripts to ensure consistency and quality in customer interactions.</li> <li>Collaborate with other departments to resolve customer issues and provide feedback on recurring problems or patterns.</li> <li>Continuously update knowledge of company products, services, and policies to effectively assist customers.</li> <li>Strive to achieve customer satisfaction and loyalty by exceeding customer expectations.</li> <h4>Requirements:</h4> <li>Previous customer service experience or related role preferred. Fresh graduates are also welcome to apply!</li> <li>Excellent verbal and written communication skills in English and Arabic.</li> <li>Strong problem-solving and conflict-resolution abilities.</li> <li>Ability to empathize with and prioritize customer needs.</li> <li>Ability to work effectively in a fast-paced team environment.</li> <li>Good knowledge of Microsoft Office Suite.</li> <li>Flexibility to work in shifts, including evenings, weekends, and holidays.</li> <h4>Benefits:</h4> <li>Market competitive salary</li> <li>An opportunity to collaborate with talented individuals while learning, growing, and expanding your skill set.</li> <li>An environment that encourages you to take ownership and produce excellent outcomes every day.</li></p><p></p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><b>About Four Seasons:</b></p><br><br><p>Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.<br>At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.</p><br><br><br><br><p><b>About the location:</b></p><br><br>Award-winning hospitality and modern design surrounded by ancient wonders. Set atop the tallest of Amman’s seven hills, within the leafy streets of the prestigious Abdoun residential area, our newly renovated hotel is a beacon of elegance in the centre of the city – and the first and only hotel in Jordan to receive the prestigious Forbes Five-Star rating. We invite you stay with us as you explore the historic sites of Petra and Wadi Rum or the storied waters of the Dead Sea, all within easy reach.<br><br><p><b>About the role</b></p><br><br><br><p>Our Communication/Reservation Agent promotes the hotel and provides information to prospective guests, converts incoming calls into confirmed bookings, and coordinates all details related to each reservation.</p><br><br><br><p><b>What you will do:</b></p><br><br><ul><li>Answers phone inquiries in an efficient and friendly manner, using guest names when possible and routing calls to proper extensions.</li><li>Taking telephone, e-mail and fax reservations enquiries.</li><li>Handles all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; resolves customer complaints.</li><li>Acquire comprehensive knowledge of the Hotel and the company and keep updated with seasonal changes and new information.</li><li>Utilizes and ensures proper working condition of the telephone switchboard, the hotel computer systems and high-speed Internet system.</li><li>Responsible for non-phone communication and reservation duties, including processing new bookings, updating and organizing existing reservations, and responding to inquiries received through the reservations email inbox.</li><li>Answers general reservations emails, retrieve and distribute mail and process brochure requests.</li><li>Accepts and delivers wake-up calls and messages in a timely manner.</li><li>Performs installation and repairs of telephone or high-speed Internet services in the guest room or public area meeting space.</li></ul><br><p><b>What you bring:</b></p><br><br><ul><li>Bachelor Degree / Diploma degree or equivalent experience.</li><li>A minimum of 1 year of experience in same field.</li><li>Excellent verbal communication skills in both Arabic and English Languages.</li><li>Customer service experience.</li><li>Strong sales skills.</li></ul><br><p><b>What we offer:&nbsp;</b></p><br><br><ul><li>Competitive salary, wages, and a comprehensive benefits package.</li><li>Excellent training and development opportunities.</li><li>Complimentary dry cleaning for employee uniforms.</li><li>Complimentary employee meals.</li></ul><br><p><b>Schedule &amp; Hours:</b></p><br><br><ul><li>Full time Job.</li><li>Due to local labor law, applicants must hold work authorization for Jordan, namely a Jordanian ID.</li></ul><br><br><br><br><br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <br><br> </div>