CS Cart Jobs in Jordan

<p>Technical Support Engineer (VoIP/PBX) – 0 to 2 Years Experience</p><p>Job Summary</p><p>We are looking for a Technical Support Engineer to provide support for VoIP and PBX systems. The successful candidate will assist customers with troubleshooting, system configuration, and issue resolution while gaining hands-on experience with IP telephony technologies.</p><p>Key Responsibilities</p><ul><li>Provide technical support for VoIP, IP telephony, and PBX systems.</li><li>Troubleshoot issues related to phones, call routing, voicemail, SIP trunks, and network connectivity.</li><li>Monitor system performance and respond to customer support requests.</li><li>Configure and maintain user extensions, devices, and basic system settings.</li><li>Escalate complex issues to senior engineers when required.</li><li>Document incidents, resolutions, and technical procedures.</li><li>Assist with system installations, upgrades, and testing.</li><li>Deliver professional and timely customer service.</li></ul><p>Requirements</p><ul><li>Bachelor's degree or Diploma in Information Technology, Computer Engineering, Telecommunications, or a related field.</li><li>0–2 years of experience in technical support, networking, or telecommunications.</li><li>Better to have driving license</li><li>Basic understanding of TCP/IP networking concepts.</li><li>Familiarity with VoIP, SIP, IP phones, or PBX systems is an advantage.</li><li>Strong troubleshooting and problem-solving skills.</li><li>Good communication skills in English.</li><li>Willingness to learn new technologies and work in a customer-facing environment.</li></ul><p>Preferred Skills</p><ul><li>Knowledge of Windows and Linux operating systems.</li><li>Basic understanding of networking devices such as switches and routers.</li><li>Familiarity with ticketing systems and remote support tools.</li></ul><p>Experience Level</p><ul><li>Fresh graduates are encouraged to apply.</li><li>Up to 2 years of relevant experience.</li></ul>

<p>An FMCG company in Al-Qastal, Jordan, is seeking an IT officer with 2-3 years of experience to join their team. The successful candidate will be expected to provide technical support and maintain the organization's IT infrastructure.</p><p><strong>Desired Candidate Profile</strong></p><p><strong>Qualifications:</strong><br>Bachelor's degree in Information Technology, Computer Science, or a related field.<br>2 3 years of experience in IT support, help desk, or system administration roles.<br><br><strong>Technical Skills:</strong><br>Strong knowledge of:<br>Windows 10 and Windows 11<br>Windows Server<br>Active Directory<br>Microsoft 365<br>TCP/IP, DNS, and DHCP<br>Basic SQL<br><br><strong>Experience requirements</strong><br>Hands-on experience in network troubleshooting and support.<br>Experience installing, configuring, and maintaining computer hardware, software, and operating systems.<br>Familiarity with printers, scanners, and other peripheral devices.<br><br><strong>Soft Skills:</strong><br>Strong troubleshooting, analytical, and problem-solving skills.<br>Excellent communication and interpersonal skills.<br>Ability to work independently while collaborating effectively within a team environment.<br>Strong organizational skills with the ability to manage multiple tasks and prioritize effectively</p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <br>About the opportunity<br><p><strong>Key Responsibilities</strong></p><br><br><ul><li><p>On-Ground Infrastructure Support: Provide hands-on, on-site maintenance and troubleshooting for local office infrastructure, including networking hardware, switches, firewalls, and server racks.</p><br><br></li><li><p>Ticket-Driven Workflow: Manage all support activities strictly through the ticketing system. Ensure every issue—whether an infrastructure fault or a user request—is properly logged, categorized, prioritized, and tracked from initiation to resolution.</p><br><br></li><li><p>User Experience Optimization: Serve as the primary point of contact for Jordan-based users, resolving technical challenges promptly to minimize downtime and maximize productivity.</p><br><br></li><li><p>Asset Management: Oversee the full lifecycle of IT hardware and software assets within the local branch using the IT Asset Management system.</p><br><br></li><li><p>Operational Alignment: Collaborate with global IT teams to implement ITIL best practices and align local operations with corporate security standards.</p><br><br></li></ul><p>Technical Skills&nbsp;</p><br><br><ul><li><p>Infrastructure &amp; Networking: Foundational knowledge and practical experience in basic network support, including configuration and troubleshooting of switches, firewalls, and routing.</p><br><br></li><li><p>Ticketing &amp; SLA Management: Strong proficiency in working within ticket-driven environments (e.g., Jira Service Management), with a disciplined approach to documentation and SLA compliance.</p><br><br></li><li><p>Asset Management Systems: Practical experience using IT Asset Management tools to log, track, and audit physical hardware and software licenses.</p><br><br></li><li><p>AI Knowledge: Foundational understanding or practical familiarity with AI tools and applications to enhance internal IT workflows and automation.</p><br><br></li></ul><br>What you need to be successful<br><ul><li><p>Education: Bachelor’s degree in Computer Science, Information Technology, Computer Engineering, or a related field.</p><br><br></li><li><p>ITIL Foundation certification (or higher) is highly preferred / required.</p><br><br></li><li><p>Additional certifications (e.g., CCNA, CompTIA Network+) are beneficial.</p><br><br></li><li><p>Experience: 2–4 years of on-ground technical support experience, with a heavy focus on network infrastructure maintenance and ticket-based operations management.</p><br><br></li></ul><br>Who we are<br><p><strong>A little bit about talabat</strong><br> talabat is the leading online food and groceries ordering platform in MENA, operating in 9 countries across the region. Founded in 2004 by a small group of entrepreneurs in Kuwait, talabat’s success expanded to the rest of the GCC region, Egypt &amp; Jordan, making it the largest and most popular food ordering app. With over 2,000+ employees and millions of users, we deliver hundreds of thousands of orders every day. We are part of the Delivery Hero network building the next generation of online delivery platforms across the globe. Our network is truly international with engineering teams in 13 countries and operations in 40+ countries.<br> <br> <strong>Role Overview</strong><br> <br> We are seeking a highly professional IT Support Specialist based in Jordan to provide critical on-ground infrastructure and technical support. The primary objective of this role is to elevate the Jordan user experience by ensuring high infrastructure availability and seamless technical operations. All support activities, from infrastructure troubleshooting to daily user requests, will strictly follow our established ticketing system workflow to ensure SLA compliance, tracking, and continuous service improvement</p><br><br><br> <br><br> </div>

<p><b ><span >SCOPE OF WORK</span></b></p> <table align="left" border="1" cellpadding="0" cellspacing="0" width="504"> <tbody> <tr> <td > <p><strong>Proposed Personnel</strong></p> </td> <td > <p>TBD</p> </td> </tr> <tr> <td > <p><strong>Position</strong></p> </td> <td > <p>IT Officer (G5)</p> </td> </tr> <tr> <td > <p><strong>Maximum Level of Effort</strong></p> </td> <td > <p>Full-time LTTA</p> </td> </tr> <tr> <td > <p><strong>Base of Operations</strong></p> </td> <td > <p>Amman, Jordan</p> </td> </tr> <tr> <td > <p><strong>position reports to</strong></p> </td> <td > <p>Systems Strengthening &amp; Implementation Lead</p> </td> </tr> </tbody> </table> <p>&nbsp;</p> <p>&nbsp;</p> <p>&nbsp;</p> <p>&nbsp;</p> <p>&nbsp;</p> <p>&nbsp;</p> <p>&nbsp;</p> <p>&nbsp;</p> <p><strong>Projects Background:</strong></p> <p >The Jordan Himaya Activity aims to enhance the availability and quality of essential services and protection for survivors of domestic and sexual violence in Jordan. The project has two outcomes: 1) survivor-centered institutional capacity improved, and 2) legislative frameworks for protecting survivors and responding to violence strengthened. To achieve these outcomes, the project will apply a survivor-centered systems-strengthening approach to improve prevention, response, and protection services, and to support the development and implementation of survivor-centered legislation and policies.</p> <p >&nbsp;</p> <ol> <li value="2"><strong>Position Description:</strong></li> </ol> <p >The IT Officer will provide on-site technical support for the deployment of an automated case management system across multiple locations and entities in Amman and compliance with national policies and standardized procedures. Technical support will include staff training, technical assistance, and on-job support. In addition,&nbsp; s/he will provide first-level technical support for the Himaya project. Responsibilities include installation, troubleshooting, maintenance of hardware/software, and coordination with external service providers. The IT Officer will formally be under the supervision under the supervision of Systems Strengthening &amp; Implementation Lead and, with technical guidance from DAI’s home office IT team and the Office of Information and Management Technology (OIMT) and the director of Finance and Operations.</p> <p><strong>Key Duties and Responsibilities:</strong></p> <p ><strong>A. Case Management System Deployment:</strong></p> <ul> <li>Provide on-site technical support for the deployment of the DSV Case Tracking System across various locations in Amman.</li> <li>Troubleshoot technical issues and adapt the system to local needs.</li> <li>Train staff (e.g., case managers, social workers) on system use, data entry, reporting tools, and security protocols.</li> <li>Provide on-the-job technical assistance and monitor system usage.</li> <li>Collect feedback, identify challenges, and recommend improvements.</li> <li>Ensure adherence to data security, confidentiality, and best practices.</li> <li>Support data entry and generate regular progress reports.</li> </ul> <p ><strong>B. Support for IT Systems and User Support:</strong></p> <ul> <li>Maintain IT infrastructure (computers, printers, network equipment).</li> <li>Perform preventive maintenance.</li> <li>Handle setup and imaging of new machines.</li> <li>Monitor system performance and conduct routine troubleshooting.</li> <li>Support data backups and antivirus updates.</li> <li>Address LAN and internet connectivity issues.</li> <li>Provide end-user support for hardware, software, and applications.</li> <li>Manage user accounts and permissions (e.g., TAMIS access).</li> </ul> <p ><strong>C. Support for Network, Security, and Inventory:</strong></p> <ul> <li>Maintain network security protocols and ensure compliance with DAI standards.</li> <li>Assist in configuring and maintaining network components.</li> <li>Support market research and procurement of IT equipment.</li> <li>Maintain accurate inventory and assist with annual IT audits.</li> </ul> <p ><strong>D. Communication and Coordination:</strong></p> <ul> <li>Liaise with OIMT and local service providers to resolve issues and propose improvements.</li> <li>Report major incidents and contribute to IT status updates.</li> </ul> <p ><strong>Qualifications:</strong></p> <ul> <li>Bachelor’s degree in IT, Computer Science, or related field; IT certifications are a plus.</li> <li>2–3 years of relevant IT experience; experience with donor-funded programs preferred.</li> <li>Experience in electronic case management systems is preferred.</li> <li>Proven ability to work in multiple locations and adapt to different organizational environments.</li> <li>Proficiency in maintaining and troubleshooting computer systems, networks, and software.</li> <li>Familiarity with Windows environments and basic network configuration.</li> <li>Strong communication, organizational, and customer service skills.</li> <li>Fluency in Arabic; working knowledge of English preferred.</li> </ul>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Job Title <br></span><p>Technical Support Engineer</p><br><br><br>Job Scope <br><p>Technical support engineer skilled Virtualization and Infrastructure support engineer with expertise&nbsp;in SAN infrastructure, Backup software, Red Hat, Unix and virtualization technologies.</p><br><br><br>Main Duties and Responsibilities <br><ul> <li>Implement, install, manage and support virtualization environments.</li> <li>Research, diagnosis, troubleshooting and identify solutions to resolve client's issues.</li> <li>Analytical thinking and problem-solving skills as a go-getter with a lot of intellectual curiosity.</li> <li>Reproduce client's environments and test and validate fixes and workarounds.</li> <li>Act as a liaison between clients, technical pre-sales, sales teams and the product development team.</li> <li>Effectively communicate customer feedback and feature requirements to Engineering and Product Management.</li> <li>Follow standard policies and procedures for proper escalation of unresolved issues to the appropriate internal teams.</li> <li>Provide prompt and accurate responses to clients.</li> <li>Ensure proper recording and tracking of all issues in ticketing system from open to resolution.</li> <li>Attend technical issues raised by clients and end users in a timely and efficient manner while ensuring proper prioritization of incoming cases.</li> <li>Support the team with specifications on the company solutions and services, technical details, troubleshooting issues and comparisons pertaining to competitive models.</li> <li>Provide in-depth root cause analysis of reported technical issues and recommend remedial actions to the direct manager.</li> <li>Establish and maintain strong relationships with partners and clients and ensure constant communication and support to clients.</li> <li>Assist in the presentation of effective POC/demo to clients.</li> <li>Develop his skills and achieve professional certificates in his job domain.</li> <li>Take the lead in managing customer escalations and be comfortable holding clients facing meetings on short notice.</li> </ul><br><br>Position Requirements <br><ul> <li>Strong experience in SAN (Storage Area Network) environments, storage systems (preferably IBM, EMC, and HP), and storage virtualization technologies.</li> <li>Strong technical expertise of virtualization technologies, including Red Hat Virtualization, Openshift, VMware, Hyper V, and IBM PowerVM.</li> <li>Very good knowledge in backup software products and enterprise backup and recovery solutions.</li> <li>Relevant certifications (e.g., Red Hat, VMware, HCI) are highly desirable.</li> <li>Solid understanding of networking concepts and technologies.</li> <li>Strong problem-solving skills, with the ability to work both independently and as part of a team.</li> <li>Fluency in English is mandatory.</li> </ul> <p><strong>Key Competencies</strong></p><br> <ul> <li>Communication and Influence</li> <li>Teamwork</li> <li>Accountability</li> <li>Customer Focus</li> <li>Flexibility and Adaptability</li> <li>Functional Expertise</li> <li>Team Building</li> <li>Problem Solving and Decision Making</li> </ul><br><br>Education <br><ul> <li>BSc Degree in computer Science or computer Engineering (preferred)</li> </ul><br><br>Experience <br><ul> <li>2 to 4 years of strong experience in SAN (Storage Area Network) environments, virtualization technologies, data and backup solutions.</li> </ul><br><br><br> </div>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Job Scope Technical support engineer skilled Virtualization and Infrastructure support engineer with expertise in SAN infrastructure, Backup software, Red Hat, Unix and virtualization technologies. Main Duties and Responsibilities • Implement, install, manage and support virtualization environments. • Research, diagnosis, troubleshooting and identify solutions to resolve client's issues. • Analytical thinking and problem-solving skills as a go-getter with a lot of intellectual curiosity. • Reproduce client's environments and test and validate fixes and workarounds. • Act as a liaison between clients, technical pre-sales, sales teams and the product development team. • Effectively communicate customer feedback and feature requirements to Engineering and Product Management. • Follow standard policies and procedures for proper escalation of unresolved issues to the appropriate internal teams. • Provide prompt and accurate responses to clients. • Ensure proper recording and tracking of all issues in ticketing system from open to resolution. • Attend technical issues raised by clients and end users in a timely and efficient manner while ensuring proper prioritization of incoming cases. • Support the team with specifications on the company solutions and services, technical details, troubleshooting issues and comparisons pertaining to competitive models. • Provide in-depth root cause analysis of reported technical issues and recommend remedial actions to the direct manager. • Establish and maintain strong relationships with partners and clients and ensure constant communication and support to clients. • Assist in the presentation of effective POC/demo to clients. • Develop his skills and achieve professional certificates in his job domain. • Take the lead in managing customer escalations and be comfortable holding clients facing meetings on short notice.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Position Requirements • Strong experience in SAN (Storage Area Network) environments, storage systems (preferably IBM, EMC, and HP), and storage virtualization technologies. • Strong technical expertise of virtualization technologies, including Red Hat Virtualization, Openshift, VMware, Hyper V, and IBM PowerVM. • Very good knowledge in backup software products and enterprise backup and recovery solutions. • Relevant certifications (e.g., Red Hat, VMware, HCI) are highly desirable. • Solid understanding of networking concepts and technologies. • Strong problem-solving skills, with the ability to work both independently and as part of a team. • Fluency in English is mandatory. Key Competencies • Communication and Influence • Teamwork • Accountability • Customer Focus • Flexibility and Adaptability • Functional Expertise • Team Building • Problem Solving and Decision Making Education • BSc Degree in computer Science or computer Engineering (preferred) Experience • 2 to 4 years of strong experience in SAN (Storage Area Network) environments, virtualization technologies, data and backup solutions.</p><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Provide hands-on, on-site maintenance and troubleshooting for local office infrastructure, including networking hardware, switches, firewalls, and server racks.</p><p>Manage all support activities strictly through the ticketing system. Ensure every issue whether an infrastructure fault or a user request is properly logged, categorized, prioritized, and tracked from initiation to resolution.</p><p>Serve as the primary point of contact for Jordan-based users, resolving technical challenges promptly to minimize downtime and maximize productivity.</p><p>Oversee the full lifecycle of IT hardware and software assets within the local branch using the IT Asset Management system.</p><p>Collaborate with global IT teams to implement ITIL best practices and align local operations with corporate security standards.</p><strong>Infrastructure &amp; Networking:</strong> Foundational knowledge and practical experience in basic network support, including configuration and troubleshooting of switches, firewalls, and routing.<br><strong>Ticketing &amp; SLA Management:</strong> Strong proficiency in working within ticket-driven environments (e.g., Jira Service Management), with a disciplined approach to documentation and SLA compliance.<br><strong>Asset Management Systems:</strong> Practical experience using IT Asset Management tools to log, track, and audit physical hardware and software licenses.<br><strong>AI Knowledge:</strong> Foundational understanding or practical familiarity with AI tools and applications to enhance internal IT workflows and automation.</div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><h2>Qualifications</h2><p>Bachelor s degree in Computer Science, Information Technology, Computer Engineering, or a related field.</p><p>ITIL Foundation certification (or higher) is highly preferred / required.</p><p>Additional certifications (e.g., CCNA, CompTIA Network+) are beneficial.</p><h2>Experience</h2><p>2 – 4 years of on-ground technical support experience, with a heavy focus on network infrastructure maintenance and ticket-based operations management.</p><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Job Description Key Responsibilities On-Ground Infrastructure Support: Provide hands-on, on-site maintenance and troubleshooting for local office infrastructure, including networking hardware, switches, firewalls, and server racks. Ticket-Driven Workflow: Manage all support activities strictly through the ticketing system. Ensure every issue whether an infrastructure fault or a user request is properly logged, categorized, prioritized, and tracked from initiation to resolution. User Experience Optimization: Serve as the primary point of contact for Jordan-based users, resolving technical challenges promptly to minimize downtime and maximize productivity. Asset Management: Oversee the full lifecycle of IT hardware and software assets within the local branch using the IT Asset Management system. Operational Alignment: Collaborate with global IT teams to implement ITIL best practices and align local operations with corporate security standards. Technical Skills Infrastructure &amp; Networking: Foundational knowledge and practical experience in basic network support, including configuration and troubleshooting of switches, firewalls, and routing. Ticketing &amp; SLA Management: Strong proficiency in working within ticket-driven environments (e.g., Jira Service Management), with a disciplined approach to documentation and SLA compliance. Asset Management Systems: Practical experience using IT Asset Management tools to log, track, and audit physical hardware and software licenses. AI Knowledge: Foundational understanding or practical familiarity with AI tools and applications to enhance internal IT workflows and automation.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Qualifications Education: Bachelor's degree in Computer Science, Information Technology, Computer Engineering, or a related field. ITIL Foundation certification (or higher) is highly preferred / required. Additional certifications (e.g., CCNA, CompTIA Network+) are beneficial. Experience: 2 - 4 years of on-ground technical support experience, with a heavy focus on network infrastructure maintenance and ticket-based operations management.</p><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Provide end-user IT support and manage IT service processes in alignment with ITIL best practices. Implement and maintain global IT standards within the local business environment. Manage and support IT infrastructure, including on-premise and cloud-based systems. Oversee daily operations of systems, networks, and business applications to ensure availability and reliability. Coordinate and support IT projects at local, regional, and global levels. Provide technical support for operational systems and business-critical applications. Promote cybersecurity awareness and ensure compliance with secure working practices. Support IT audits, compliance activities, and follow-up actions. Manage vendor relationships, contracts, IT services, budgets, and operational expenses. Coordinate with global IT support teams, including SOC, NOC, and other technical service functions. Participate in technical change management activities and support the deployment of new technologies. Provide IT support across multiple branches, offices, and operational sites. Monitor system performance, troubleshoot issues, and implement effective solutions. Support network and infrastructure improvements, including LAN, WAN, and SD-WAN environments. Assist in maintaining data security, reporting processes, and IT governance requirements.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><div><p>Bachelor s degree in Information Technology, Computer Science, or a related field.</p><p>5 7 years of relevant IT experience in infrastructure, systems administration, and end-user support.</p><p>Experience in a multi-site or international business environment is preferred.</p><p>Knowledge of IT service management processes and ITIL frameworks.</p><p>Strong technical knowledge of:</p><ul><li>Windows Server and Desktop operating systems</li><li>Active Directory, DNS, and DHCP</li><li>LAN, WAN, SD-WAN, and network infrastructure</li><li>Firewalls and general cybersecurity practices</li><li>Cloud and SaaS technologies, including Microsoft 365 and Azure fundamentals</li><li>Telephony and communication systems</li></ul><p>Experience supporting business applications and operational systems.</p><p>Exposure to IT audits, compliance requirements, and security standards.</p><p>Experience managing vendors, contracts, and IT budgets.</p><p>Strong analytical, troubleshooting, and problem-solving skills.</p><p>Excellent organizational and communication skills.</p><p>Strong English communication skills, both written and verbal.</p><p>Ability to work effectively in a fast-paced, multi-location environment.</p><p>Experience in the shipping, logistics, or transportation industry is considered an advantage.</p></div><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>We are seeking a highly professional IT Support Specialist based in Jordan to provide critical on-ground infrastructure and technical support. The primary objective of this role is to elevate the Jordan user experience by ensuring high infrastructure availability and seamless technical operations. All support activities, from infrastructure troubleshooting to daily user requests, will strictly follow our established ticketing system workflow to ensure SLA compliance, tracking, and continuous service improvement</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p><strong>Key Responsibilities</strong></p><p><strong>On-Ground Infrastructure Support:</strong> Provide hands-on, on-site maintenance and troubleshooting for local office infrastructure, including networking hardware, switches, firewalls, and server racks.</p><p><strong>Ticket-Driven Workflow:</strong> Manage all support activities strictly through the ticketing system. Ensure every issue whether an infrastructure fault or a user request is properly logged, categorized, prioritized, and tracked from initiation to resolution.</p><p><strong>User Experience Optimization:</strong> Serve as the primary point of contact for Jordan-based users, resolving technical challenges promptly to minimize downtime and maximize productivity.</p><p><strong>Asset Management:</strong> Oversee the full lifecycle of IT hardware and software assets within the local branch using the IT Asset Management system.</p><p><strong>Operational Alignment:</strong> Collaborate with global IT teams to implement ITIL best practices and align local operations with corporate security standards.</p><p><strong>Technical Skills</strong></p><p><strong>Infrastructure &amp; Networking:</strong> Foundational knowledge and practical experience in basic network support, including configuration and troubleshooting of switches, firewalls, and routing.</p><p><strong>Ticketing &amp; SLA Management:</strong> Strong proficiency in working within ticket-driven environments (e.g., Jira Service Management), with a disciplined approach to documentation and SLA compliance.</p><p><strong>Asset Management Systems:</strong> Practical experience using IT Asset Management tools to log, track, and audit physical hardware and software licenses.</p><p><strong>AI Knowledge:</strong> Foundational understanding or practical familiarity with AI tools and applications to enhance internal IT workflows and automation.</p><p><strong>Qualifications</strong></p><p><strong>Education:</strong> Bachelor's degree in Computer Science, Information Technology, Computer Engineering, or a related field.</p><p>ITIL Foundation certification (or higher) is highly preferred / required.</p><p>Additional certifications (e.g., CCNA, CompTIA Network+) are beneficial.</p><p><strong>Experience:</strong> 2 – 4 years of on-ground technical support experience, with a heavy focus on network infrastructure maintenance and ticket-based operations management.</p><p></p></section>

<p><h4>Description</h4> <p>We are seeking a skilled IT infrastructure systems associate with 1–3 years of experience to provide technical assistance to end users, troubleshoot hardware and software issues, and support server maintenance activities. The ideal candidate will have hands-on experience with Windows and Linux server environments, strong problem-solving skills, and excellent customer service abilities.</p> <h4>Responsibilities</h4> <ul> <li>Provide first and second-level IT support via phone, email, chat, or in-person.</li> <li>Troubleshoot and resolve hardware, software, and network issues (Windows, macOS, Office 365, etc.).</li> <li>Assist with Windows server administration and Linux OS administration (user management, permissions, backups, updates).</li> <li>Install, configure, and maintain laptops, printers, and peripherals.</li> <li>Manage Active Directory, DNS, DHCP, and Group Policy in a Windows server environment.</li> <li>Document IT incidents and resolutions in a ticketing system (e.g., Workflow, K2).</li> <li>Assist with network troubleshooting (LAN/WAN, VPN, Wi-Fi).</li> <li>Support virtualization technologies (VMware, Hyper-V) as needed.</li> <li>Educate users on IT best practices and security policies.</li> <li>Collaborate with senior IT staff on infrastructure projects.</li> </ul> <h4>Requirements</h4> <ul> <li>1-3 years of experience in system admin, IT support, with expertise in Windows Server, Active Directory, Azure Active Directory (Azure AD), AD Connect, and Linux OS administration.</li> <li>Bachelor’s degree in computer science, information technology, or a related field.</li> </ul> <h4>Preferred Skills</h4> <ul> <li>Hands-on experience with Windows Server (2016/2019/2022) and/or Linux servers.</li> <li>Knowledge of Active Directory, Group Policies, PowerShell commands, Azure AD, and Office 365 administration.</li> <li>Familiarity with ticketing systems and ITIL processes.</li> <li>Basic understanding of networking concepts (TCP/IP, DNS, VPN, firewalls).</li> <li>Experience with remote desktop support tools (SCCM, Microsoft Intune, RDP).</li> <li>Strong troubleshooting and problem-solving skills.</li> <li>Excellent communication and customer service skills.</li> </ul></p><p></p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <br>About the opportunity<br><p><strong>Key Responsibilities</strong></p><br><br><ul><li><p>On-Ground Infrastructure Support: Provide hands-on, on-site maintenance and troubleshooting for local office infrastructure, including networking hardware, switches, firewalls, and server racks.</p><br><br></li><li><p>Ticket-Driven Workflow: Manage all support activities strictly through the ticketing system. Ensure every issue—whether an infrastructure fault or a user request—is properly logged, categorized, prioritized, and tracked from initiation to resolution.</p><br><br></li><li><p>User Experience Optimization: Serve as the primary point of contact for Jordan-based users, resolving technical challenges promptly to minimize downtime and maximize productivity.</p><br><br></li><li><p>Asset Management: Oversee the full lifecycle of IT hardware and software assets within the local branch using the IT Asset Management system.</p><br><br></li><li><p>Operational Alignment: Collaborate with global IT teams to implement ITIL best practices and align local operations with corporate security standards.</p><br><br></li></ul><p>Technical Skills&nbsp;</p><br><br><ul><li><p>Infrastructure &amp; Networking: Foundational knowledge and practical experience in basic network support, including configuration and troubleshooting of switches, firewalls, and routing.</p><br><br></li><li><p>Ticketing &amp; SLA Management: Strong proficiency in working within ticket-driven environments (e.g., Jira Service Management), with a disciplined approach to documentation and SLA compliance.</p><br><br></li><li><p>Asset Management Systems: Practical experience using IT Asset Management tools to log, track, and audit physical hardware and software licenses.</p><br><br></li><li><p>AI Knowledge: Foundational understanding or practical familiarity with AI tools and applications to enhance internal IT workflows and automation.</p><br><br></li></ul><br>What you need to be successful<br><ul><li><p>Education: Bachelor’s degree in Computer Science, Information Technology, Computer Engineering, or a related field.</p><br><br></li><li><p>ITIL Foundation certification (or higher) is highly preferred / required.</p><br><br></li><li><p>Additional certifications (e.g., CCNA, CompTIA Network+) are beneficial.</p><br><br></li><li><p>Experience: 2–4 years of on-ground technical support experience, with a heavy focus on network infrastructure maintenance and ticket-based operations management.</p><br><br></li></ul><br>Who we are<br><p><strong>A little bit about talabat</strong><br> talabat is the leading online food and groceries ordering platform in MENA, operating in 9 countries across the region. Founded in 2004 by a small group of entrepreneurs in Kuwait, talabat’s success expanded to the rest of the GCC region, Egypt &amp; Jordan, making it the largest and most popular food ordering app. With over 2,000+ employees and millions of users, we deliver hundreds of thousands of orders every day. We are part of the Delivery Hero network building the next generation of online delivery platforms across the globe. Our network is truly international with engineering teams in 13 countries and operations in 40+ countries.<br> <br> <strong>Role Overview</strong><br> <br> We are seeking a highly professional IT Support Specialist based in Jordan to provide critical on-ground infrastructure and technical support. The primary objective of this role is to elevate the Jordan user experience by ensuring high infrastructure availability and seamless technical operations. All support activities, from infrastructure troubleshooting to daily user requests, will strictly follow our established ticketing system workflow to ensure SLA compliance, tracking, and continuous service improvement</p><br><br><br> <br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Company Description<br><p><strong>A little bit about talabat</strong><br> talabat is the leading online food and groceries ordering platform in MENA, operating in 9 countries across the region. Founded in 2004 by a small group of entrepreneurs in Kuwait, talabat’s success expanded to the rest of the GCC region, Egypt &amp; Jordan, making it the largest and most popular food ordering app. With over 2,000+ employees and millions of users, we deliver hundreds of thousands of orders every day. We are part of the Delivery Hero network building the next generation of online delivery platforms across the globe. Our network is truly international with engineering teams in 13 countries and operations in 40+ countries.<br> <br> <strong>Role Overview</strong><br> <br> We are seeking a highly professional IT Support Specialist based in Jordan to provide critical on-ground infrastructure and technical support. The primary objective of this role is to elevate the Jordan user experience by ensuring high infrastructure availability and seamless technical operations. All support activities, from infrastructure troubleshooting to daily user requests, will strictly follow our established ticketing system workflow to ensure SLA compliance, tracking, and continuous service improvement</p><br><br>Job Description<br><p><strong>Key Responsibilities</strong></p><br><ul><li><p>On-Ground Infrastructure Support: Provide hands-on, on-site maintenance and troubleshooting for local office infrastructure, including networking hardware, switches, firewalls, and server racks.</p><br></li><li><p>Ticket-Driven Workflow: Manage all support activities strictly through the ticketing system. Ensure every issue—whether an infrastructure fault or a user request—is properly logged, categorized, prioritized, and tracked from initiation to resolution.</p><br></li><li><p>User Experience Optimization: Serve as the primary point of contact for Jordan-based users, resolving technical challenges promptly to minimize downtime and maximize productivity.</p><br></li><li><p>Asset Management: Oversee the full lifecycle of IT hardware and software assets within the local branch using the IT Asset Management system.</p><br></li><li><p>Operational Alignment: Collaborate with global IT teams to implement ITIL best practices and align local operations with corporate security standards.</p><br></li></ul><p>Technical Skills&nbsp;</p><br><ul><li><p>Infrastructure &amp; Networking: Foundational knowledge and practical experience in basic network support, including configuration and troubleshooting of switches, firewalls, and routing.</p><br></li><li><p>Ticketing &amp; SLA Management: Strong proficiency in working within ticket-driven environments (e.g., Jira Service Management), with a disciplined approach to documentation and SLA compliance.</p><br></li><li><p>Asset Management Systems: Practical experience using IT Asset Management tools to log, track, and audit physical hardware and software licenses.</p><br></li><li><p>AI Knowledge: Foundational understanding or practical familiarity with AI tools and applications to enhance internal IT workflows and automation.</p><br></li></ul><br>Qualifications<br><ul><li><p>Education: Bachelor’s degree in Computer Science, Information Technology, Computer Engineering, or a related field.</p><br></li><li><p>ITIL Foundation certification (or higher) is highly preferred / required.</p><br></li><li><p>Additional certifications (e.g., CCNA, CompTIA Network+) are beneficial.</p><br></li><li><p>Experience: 2–4 years of on-ground technical support experience, with a heavy focus on network infrastructure maintenance and ticket-based operations management.</p><br></li></ul><br><br> </div>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>We are seeking an enthusiastic and customer-focused IT Support Engineer to join a dedicated support team serving a leading international organisation. This is an excellent opportunity for candidates looking to develop their technical skills while working closely with an experienced global IT team in a fast-paced and professional environment. Key Responsibilities Support &amp; Service Delivery Provide remote IT support to end users, ensuring incidents and requests are resolved within agreed service levels. Act as an escalation point for complex support issues and coordinate with third-party vendors when required. Take ownership of assigned tasks and incidents from initiation through to resolution. Communicate effectively with users and stakeholders via phone, email, and virtual meetings. Follow established IT service management processes and escalation procedures. Collaborate with internal and external IT teams to deliver high-quality support services. Assist with technical project activities as required. Maintain accurate and up-to-date technical documentation. Contribute ideas and recommendations to improve IT services and operational processes. Technical Responsibilities Investigate and troubleshoot technical issues requiring deeper analysis and problem-solving. Perform daily, weekly, and monthly operational checks to ensure system health and stability. Monitor and respond to alerts generated from various IT management and security platforms. Support IT projects and technology improvement initiatives. Manage and maintain technical documentation in line with established standards and procedures. Assist with hardware lifecycle management activities, including device deployment and refresh programmes. Support endpoint management, security, and device administration activities. Technologies and Platforms Experience with, or exposure to, the following technologies would be advantageous: Microsoft 365 Microsoft Intune Microsoft Defender Active Directory Windows Operating Systems Endpoint Management Solutions IT Monitoring and Service Management Platforms</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"><b>Required Qualifications</b></p><p>Bachelor's degree in Computer Science, Information Technology, or a related field.</p><p>Excellent written and spoken English communication skills.</p><p>0 - 2 years of experience in an IT Support, Service Desk, or Technical Support role.</p><p></p></section>

<p><h4>Description</h4> <p>COGNNA is a fast-growing cybersecurity startup revolutionizing how businesses manage their security operations. Our innovative SaaS platform provides organizations with the tools to detect, prevent, and respond to cyber threats with ease. Headquartered in Riyadh, Saudi Arabia, COGNNA is on a mission to empower businesses locally and internationally to build resilient and cost-effective cybersecurity operations.</p> <p>We are looking for a highly skilled Senior Technical Support Engineer to serve as the ultimate escalation point for our clients' technical issues. In this role, you will focus entirely on ensuring the seamless agent deployment, functionality efficiency, and health of our platform. You will troubleshoot complex system environments, lead agent installations, and conduct client training sessions.</p> <h4>Key responsibilities</h4> <ul> <li><strong>Advanced technical troubleshooting:</strong> Act as the Tier 2/Escalation point for complex technical issues, diagnosing and resolving deep-rooted system, network, and software problems for our clients.</li> <li><strong>Agent installation & management:</strong> Guide clients through, and directly execute, the deployment and configuration of software agents (e.g., EDR, monitoring tools) across diverse enterprise environments (Windows, Linux, Kubernetes, etc.).</li> <li><strong>Client training & onboarding:</strong> Design and deliver comprehensive technical training sessions to ensure clients are fully equipped to utilize and maintain our solutions.</li> <li><strong>Escalation & communication management:</strong> Lead communications with key client stakeholders (including technical champions) during high-priority technical roadblocks, translating complex issues into clear, actionable updates.</li> <li><strong>Knowledge & process improvement:</strong> Author detailed knowledge base (KB) articles and standard operating procedures (SOPs) to streamline future installations and troubleshooting steps.</li> <li><strong>Team mentorship:</strong> Coach and guide junior support staff on advanced troubleshooting techniques and client management.</li> </ul> <h4>Requirements</h4> <ul> <li>5+ years in enterprise technical support, field engineering, or a highly technical, customer-facing B2B SaaS role.</li> <li>Strong skills in managing and fixing major enterprise operating systems, especially Windows, Linux, and macOS.</li> <li>Strong understanding of public cloud platforms (AWS, Azure, or GCP) to support and fix software setups in cloud and hybrid environments.</li> <li>Strong understanding of network setups and protocols, including TCP/IP, DNS, ICMP, and firewalls, with the ability to use network tools to fix connectivity and installation blocks.</li> <li>Skilled in PowerShell and Shell scripting (Bash) to automate troubleshooting and handle large-scale software deployments.</li> <li>Good general understanding of cybersecurity products (like EDR, SIEM, or XDR) only from an installation, system compatibility, and setup standpoint.</li> <li>Great ability to break down deployment failures, read complex log files, and copy complex client environments in a test lab.</li> <li>Strong verbal and written communication skills, with the professionalism needed to deliver training and lead important talks during onsite client visits.</li> </ul> <h4>Benefits</h4> <ul> <li>Competitive package – salary, equity options, and saving plan</li> <li>Flexible & remote – work from anywhere with an outcomes-first culture</li> <li>Team of experts – work with designers, engineers, and security professionals solving real-world problems</li> <li>Growth-focused – your ideas ship, your voice counts, your growth matters</li> <li>Global impact – build products that protect critical systems and data</li> </ul></p><p></p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span></span><p><strong><span>Location:</span></strong><span> Amman, Jordan</span></p><br> <p><strong><span>Job Type:</span></strong><span> Full-time</span></p><br> <p><strong><span>Hashtag:</span></strong><span> #LI-OS1</span></p><br> <p><strong><span>About Us</span></strong></p><br> <p><span>For over 45 years, Hikma Pharmaceuticals has been putting better health within reach, every day, by creating high-quality medicines and making them accessible to those who need them. We are helping to shape a healthier world that enriches all our communities, and our global team of 9,400+ empowered colleagues are central to this mission. </span></p><br> <p><span>As a trusted and reliable partner of over 825 high-quality generics, specialty and branded pharmaceutical products, we are driven to improve access to medicine. Through our 29 manufacturing plants, 3 R&amp;D hubs across MENA, North America and Europe, our footprint allows us to play a critical role in serving patients.&nbsp; </span></p><br> <p><strong><span>Description:</span></strong></p><br> <p><span>We are looking for a talented </span><strong><span>Engineer, Technical Support </span></strong><span>to join us. At Hikma you’ll be supported by a culture of progress and belonging where people are encouraged to develop, wellbeing is prioritised and our inclusive approach values contributions from all. We’re seeking candidates who embody our values: Innovative, driven to keep learning; Caring, genuinely compassionate in their work; and Collaborative, eager to solve problems together.</span></p><br> <p><span>If you want to be part of a team that cares about impact, this is the place for you.</span></p><br> <p><strong><span>Job Purpose: </span></strong></p><br> <p><span>Closely monitoring and analyzing manufacturing process flows to improve product quality, cost utilization, and manufacturing throughput. Preparing, filing, and maintaining departmental SOPs, reports, protocols, batch records, and related documentation. Additionally, identifying potential hazards and safety issues, conducting the necessary engineering analysis, and applying preventive measures accordingly. Responsibilities also include following up on validation matters, as well as handling procurement, warehouse management, logistics, CAPEX and OPEX activities, spare parts management, equipment qualification and calibration, and training follow-ups.</span></p><br> <p><strong><span>Key Responsibilities:</span></strong></p><br> <ul> <li><span>Ensuring adherence to cGMPs, safety, quality, health, and environmental procedures </span></li> <li><span>throughout all manufacturing activities. </span></li> <li><span>Creation, modification, reviewing and approving of Standard Operating Procedures </span></li> <li><span>(SOPs). </span></li> <li><span>Follow up on biennial SOP review and update. </span></li> <li><span>&nbsp;Creating, reviewing, and approving protocols/reports/risk assessments/comparison. </span></li> <li><span>Participating in Scale-ups designing process with R&amp;D function. </span></li> <li><span>Participates in execution of day-to-day manufacturing activities (Production, Packaging </span></li> <li><span>&amp; labeling). </span></li> <li><span>Initiating and updating master batch records (MBRs), Packaging batch records (MPRs) and Block Flow Diagram (BFDs) as it comes necessary through all the product life cycle in complete coordination with R&amp;D and quality teams. </span></li> <li><span>Preparing the assigned process relevant investigation reports, justification, incidents, and variances, while following up on CAPAs implementation and closure. </span></li> <li><span>&nbsp;Initiating production APRs while ensuring that all commitments are properly made and fulfilled. </span></li> <li><span>Issuing of P.O for the production batches, applying confirmation and MIGO SAP transactions. </span></li> <li><span>Suggest modifications &amp; development for manufacturing equipment. </span></li> <li><span>&nbsp;Capability of troubleshooting and properly solving the operational problems inside the production area and the related utilities </span></li> <li><span>Monitor consumables stocks and prepare a periodic list with the department needs. </span></li> <li><span>Follow up on implementation of equipment Calibration, qualification/re-qualification, and Preventive Maintenance programs. </span></li> <li><span>Follow up on six system quality internal audits observations and response while coordinating CAPAs with the people concerned. </span></li> <li><span>Ensure that all valves, pipes, lines &amp; systems inside the plant are properly tagged &amp; identified along with the layouts. </span></li> <li><span>Inspecting and reporting manufacturing area /equipment/process status on daily basis. </span></li> <li><span>Communicate departmental operation needs with supervisor including OPEX and CAPEX items as to ensure manufacturing progression without delays or consequences. </span></li> <li><span>Training of plants team on new policies, procedural and manufacturing updates to ensure compliance prior commencing the operations. </span></li> <li><span>&nbsp;Follow up on plants employees training files and training schedule.</span></li> </ul> <p><strong><span>Qualifications:</span></strong></p><br> <p><span>We are looking for candidates whose experience and skills align closely with the qualifications outlined below:</span></p><br> <ul> <li><span>Bachelor’s degree in </span><span>chemical engineering </span><span>or a related field.</span></li> <li><span>1 - 3 years of related quality experience.</span></li> </ul> <p><strong><span>Technical Skills:</span></strong></p><br> <p><span>Applying Good Manufacturing Practices (GMP)</span></p><br> <br> <p><span>Applying Standard Operating Procedures (SOPs)</span></p><br> <br> <p><span>Data Analysis</span></p><br> <br> <p><span>Data Integrity</span></p><br> <br> <p><span>Documentation</span></p><br> <br> <p><span>Equipment Knowledge</span></p><br> <br> <p><span>Process Improvement </span></p><br> <br> <p><span>Safety Awareness</span></p><br> <br> <p><span>Troubleshooting</span></p><br> <br> <p><span>Visual Examination</span></p><br> <br> <p><span>Communication &amp; Influence</span></p><br> <br> <p><span>Collaboration &amp; Teamwork</span></p><br> <br> <p><span>Planning &amp; organizing</span></p><br> <br> <p><span>Initiative &amp; Drive for Results</span></p><br> <br> <p><span>Resilience &amp; Adaptability</span></p><br> <br> <p><span>Change &amp; Innovation</span></p><br> <br> <p><span>Problem Solving &amp; Decision Making</span></p><br> <br> <p><strong><span>Learn more about Hikma in Jordan </span></strong>https://www.hikma.com/media/jukhqqdl/hikma-jordan-factsheet_-en-nov-2025.pdf</p><br> </div>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Org. Setting and Reporting This position is located in the Automated System for Customs Data (ASYCUDA) Programme in the Division on Technology and Logistics (DTL) of the United Nations on Trade and Development (UNCTAD) in Amman, Jordan. The Information Systems Officer reports to the ASYCUDA Regional Coordinator for Arab Countries, Democratic Republic of the Congo (DRC) and Haiti Region. Responsibilities Under the supervision of the ASYCUDA Regional Coordinator for Arab Countries, DRC and Haiti Region, the Information Systems Officer will provide technical assistance and support to the National Customs Services (NCS) and National Project Teams (NPT), and will be responsible for the following duties: Manages projects involving feasibility studies, systems analysis, design, development and implementation of new, moderately complex systems, and/or, participates as a member of a development team with responsibility for major components of the more complex systems. Develops detailed system and other technical specifications and user documentation for ASYCUDA systems. Provides specialized advice to NCSs and NPTs, analysing users requirements and translating these into new applications; determines application systems integration and linkage issues. Maintains, upgrades or enhances existing ASYCUDA user systems; troubleshoots and provides continuing user support, to include resolving difficult problems, advising on the use of new techniques, monitoring transactions to measure performance and continued effectiveness of ASYCUDA assigned systems, etc. Develops and maintains ASYCUDA proprietary programs, i.e. Single Windows, that require integration of many interrelated systems and program elements; ensures appropriate data security and access controls considering both local and wide area issues. Organizes and performs unit and integrated testing, designing and utilizing test bases; assists users in acceptance testing. Develops customs training materials, operating and user manuals; trains staff in assigned systems. Develops disaster recovery plans and ensures appropriate planning and training of those responsible. Participates in writing reports and papers on systems-related topics, system requirements, information strategy, etc. Provides guidance to, and may supervise, new/junior staff, consultants, etc. Competencies PROFESSIONALISM: Knowledge of information technology/information management, particularly in systems analysis, database design and programming related to customs and international trade digitalization. Knowledge of several high-level programming languages and significant exposure to and demonstrated proficiency in all aspects of programming and analysis, including structured/object-oriented design, relational systems, scripting and query languages, document design and management, hardware and software requirements, systems facilities and execution protocols. Strong analytical and problem-solving skills, including proficiency in the development and implementation of systems of moderate size/complexity. Knowledge of interactive systems; good knowledge of organization s information infrastructure and IT strategy as it relates to user area(s); independently maintains assigned systems and develops innovative approaches to resolve a wide range of issues/problems. Shows pride in work and in achievements; demonstrates professional competence and mastery of subject matter; is conscientious and efficient in meeting commitments, observing deadlines and achieving results; is motivated by professional rather than personal concerns; shows persistence when faced with difficult problems or challenges; remains calm in stressful situations. Takes responsibility for incorporating gender perspectives and ensuring the equal participation of women and men in all areas of work. TEAMWORK: Works collaboratively with colleagues to achieve organizational goals; solicits input by genuinely valuing others ideas and expertise; is willing to learn from others; places team agenda before personal agenda; supports and acts in accordance with final group decision, even when such decisions may not entirely reflect own position; shares credit for team accomplishments and accepts joint responsibility for team shortcomings. TECHNOLOGICAL AWARENESS: Keeps abreast of available technology; understands applicability and limitation of technology to the work of the office; actively seeks to apply technology to appropriate tasks; shows willingness to learn new technology. Education Advanced university degree (Master s degree or equivalent) in computer science, information systems, mathematics, statistics or related field is required. A first-level university degree in combination with an additional two years of qualifying experience may be accepted in lieu of the advanced university degree. Job - Specific Qualification Not available. Work Experience A minimum of five years of progressively responsible experience in planning, design, development, implementation and maintenance of computer information systems or related area including relevant experience in the field of customs and international trade digitalization, system deployment, development and support is required. Experience in prototyping and implementing complex customs information technology systems is desirable.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><h2>Education</h2><p>Advanced university degree (Master s degree or equivalent) in computer science, information systems, mathematics, statistics or related field is required. A first-level university degree in combination with an additional two years of qualifying experience may be accepted in lieu of the advanced university degree.</p><h2>Job - Specific Qualification</h2><p>Not available.</p><h2>Work Experience</h2><p>A minimum of five years of progressively responsible experience in planning, design, development, implementation and maintenance of computer information systems or related area including relevant experience in the field of customs and international trade digitalization, system deployment, development and support is required. Experience in prototyping and implementing complex customs information technology systems is desirable. Experience in organizing and delivering training courses within governmental organizations is desirable. Experience working in an international environment, such as within the UNS, the Funds and Programmes, is desirable. Experience in technical ICT programming with Java, Linux and Oracle is desirable.</p><h2>Languages</h2><p>English and French are the working languages of the United Nations Secretariat. For this job opening, English is required. Arabic is desirable.</p><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Mamo exists to help businesses get paid and move money without friction. When there s friction in that flow, customers feel it immediately a payment that won't process, an integration that breaks , a custom setup requirement that we don t support yet. That's where you come in. You'll be the person who picks up the problem, figures out what's actually happening under the hood, and explains it clearly to someone who just wants their business to work. The technical and the human, in equal measure. What you'll do Own all types of customer issues end-to-end from general support questions to complex technical investigations Diagnose technical problems across payments, APIs, and integrations: read logs, trace transactions, identify where things broke and why Translate what you find into plain language that makes sense to a non-technical customer Work closely with product and engineering to escalate and document bugs, patterns, and recurring issues Hold the quality bar high every interaction should leave the merchant better off than before they reached out Collect customer feedback and share it with the team to help us improve our products and optimize the user experience</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>What we're looking for At least 2 years of experience in technical support where you've done the hands-on diagnostic work before, not just ticket triage Solid understanding of the payments landscape: how transactions flow, what happens at each step, where things go wrong Comfort with APIs and integrations you can read documentation, understand error codes, and spot a misconfigured webhook Clear, patient communicator you don't hide behind jargon and you don't lose people in technical detail Someone who takes ownership; a problem that lands with you doesn't leave until it's solved You have an innately investigative and curious nature Excellent written and verbal communication You re resourceful, and you have a get-things-done attitude You lead with empathy and have compassion for humans trying to figure things out. Seeing a problem from the customer's side is half of solving it.</p><p></p></section>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Provide first-line and second-line (L1/L2) support for banking and business applications, ensuring timely resolution of incidents and service requests.<br> Monitor application health, availability, and performance, proactively identifying and escalating issues when necessary.<br> Troubleshoot application, integration, and data-related issues, ensuring minimal disruption to business operations.<br> Support daily operational activities, including batch processing, job scheduling, and end-of-day (EOD) banking activities.<br> Perform application deployment and configuration activities across development, testing, and production environments under established change procedures.<br> Coordinate with development, infrastructure, database, and vendor teams to investigate and resolve application issues.<br> Maintain accurate incident records, root cause analysis documentation, and support knowledge base articles.<br> Participate in incident, problem, and change management processes in accordance with ITIL best practices.<br> Assist in user acceptance testing (UAT), system upgrades, patch deployments, and release activities.<br> Monitor logs and system alerts, escalating critical issues to senior support staff and management as required.<br> Ensure compliance with internal policies, security standards, audit requirements, and banking regulations.<br> Support business users by providing guidance, training, and timely communication during incidents and service disruptions.<br> Contribute to continuous improvement initiatives to enhance application stability, support processes, and service quality.<br> Bachelor's degree in Computer Science, Information Technology, or a related field.<br> 2–5 years of experience in application support, IT operations, or a similar technical support role.<br> Experience supporting banking, financial services, or enterprise applications is preferred.<br> Familiarity with service management frameworks such as ITIL.<br></span> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>We are looking for an experienced IT Governance – Security &amp; Resilience to join our team and play a key role in strengthening the Bank's IT governance, cybersecurity, and operational resilience capabilities.<br> In this role, you will serve as the primary IT liaison for security and resilience matters, working closely with the Cybersecurity Department to ensure that IT operations, systems, projects, and processes comply with security standards, regulatory requirements, and industry best practices.<br> Key Responsibilities Collaborate with the Cybersecurity Department to implement security policies, standards, and controls across IT systems and infrastructure.<br> Ensure IT operations, projects, and technology changes comply with governance frameworks such as ISO 27001 , NIST Cybersecurity Framework (NIST CSF) , COBIT , and applicable banking regulations.<br> Translate cybersecurity requirements into effective IT governance processes, procedures, and operational guidelines.<br> Coordinate security and risk assessments for all IT projects, system changes, and technology deployments as part of the Bank's governance and change management processes.<br> Govern the IT risk management process by identifying, assessing, monitoring, reporting, and mitigating IT risks in alignment with Enterprise Risk Management (ERM) practices.<br> Monitor the Bank's IT risk posture and ensure timely remediation of security vulnerabilities, compliance issues, audit findings, and control gaps.<br> Lead the governance of IT Business Continuity and Disaster Recovery (BC/DR), ensuring critical IT services have documented, tested, and continuously improved recovery capabilities.<br> Coordinate IT audits, regulatory inspections, and compliance reviews while maintaining governance documentation, policies, standards, and procedures.<br> Prepare regular reports and dashboards on IT security posture, risk exposure, compliance status, resilience readiness, and governance metrics for senior management and governance committees.<br> Support IT incident response activities in coordination with the Cybersecurity Department, including incident escalation, communication, post-incident reviews, and tracking corrective and preventive actions.<br> Promote a strong culture of security awareness, governance, compliance, and operational resilience across IT teams.<br> Bachelor's degree in Information Technology, Computer Science, Information Security, or a related field.<br> Proven experience in IT Governance, Information Security, IT Risk Management, IT Audit, or Operational Resilience , preferably within the banking or financial services sector.<br> Strong knowledge of ISO 27001 , NIST CSF , COBIT , IT risk management, business continuity, disaster recovery, and regulatory compliance.<br> Excellent analytical, communication, stakeholder management, and reporting skills.<br> Professional certifications such as CISA, CRISC, CGEIT, CISSP, or ISO 27001 Lead Implementer/Auditor are considered an advantage.<br></span> </div>