Bank Jobs in Jordan

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> About the Role <br> <p><span>We are looking for a highly motivated and passionate candidate to be </span><span>Supporting in Finance projects, in addition to handling bank related financial issues as well as recording and reviewing financial transactions, performing banks reconciliations, preparing banking account reports, calculating actual and accrued interest and reevaluating foreign currency exchanges while ensuring strict compliance to the international standards and Zain’s financial and accounting policies and procedures.</span></p><br><p><span>Main Responsibilities, will include but will not be limited to:</span></p><br><ul><li><p><span>Preparing invoices and ensuring the accuracy and compliance of receivables’ entries to check accuracy and compliance with the established rules and accounting principles.</span></p><br></li><li><p><span>Prioritizing and coordinating the workflow of invoices to ensure timely and accurate processing of documents and ensure appropriate accruals and adjustments are recorded.</span></p><br></li><li><p><span>Reconciling credit card companies’ accounts and those related to Zain outlets and submitting them for review and approval.</span></p><br></li><li><p><span>Preparing consolidated cash balances reports and projected cash flow statements as well as calculating actual and accrued interest.</span></p><br></li><li><p><span>Processing month-end closing, as well as handling any taxation or related issues.</span></p><br></li><li><p><span>Maintaining strong effective relationships with banks through good communications and cooperation and negotiating with them to get the highest interest rate to Zain Jordan deposits as well as providing them with any necessary reports or written documents through analysis of financial information and financial forecasts.</span></p><br></li><li><p><span>Interacting with internal and external auditors and participating in period end audits, as well as providing documents and materials as required.</span></p><br></li><li><p><span>Performing other duties and tasks as assigned by the direct supervisor.</span></p><br></li></ul> <br> <br><br> What We Need From You <br> <p><span>To be shortlisted for this position, you will need to comply with all of the below requirements:</span></p><br><ul><li><p><span>Holds a bachelor’s degree in </span><span>&nbsp;Finance, </span><span>Accounting or any related field</span></p><br></li><li><p><span>Preferred: 2 years of relevant experience.</span></p><br></li></ul> <br> <br><br> About US <br> <p>We are an equal opportunity employer and welcome applicants from all backgrounds, including People with disabilities or people who have undergone severe surgeries and require special accommodations. We provide an inclusive work environment and are committed to accommodating all employees. </p><br><p>If you require accommodations during the application or interview process, please let us know and we will work with you to meet your needs.</p><br> <br> <br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Bank of Jordan, a leading financial institution in Jordan, is seeking a highly skilled and experienced Anti-Money Laundering &amp; Terrorism Financing (AML/TF) Unit Manager to join our team.<br> As the AML/TF Unit Manager, you will be responsible for leading and managing the bank's AML/TF efforts, ensuring compliance with regulatory requirements and international standards.<br> Bank of Jordan is committed to upholding the highest standards of integrity, ethical conduct, and regulatory compliance.<br> As the AML/TF Unit Manager, you will play a critical role in preventing money laundering, terrorist financing, and other illicit activities, safeguarding the bank's reputation and financial security.<br> Responsibilities Lead and manage the AML/TF unit within the bank, ensuring effective implementation of AML/TF policies, procedures, and controls.<br> Develop and maintain a comprehensive AML/TF program in line with local and international regulatory requirements.<br> Stay updated on AML/TF laws, regulations, and best practices to ensure the bank remains compliant.<br> Identify and assess the bank's AML/TF risks and implement appropriate risk mitigation measures.<br> Oversee the bank's customer due diligence process, including the review and approval of high-risk customer relationships.<br> Conduct regular AML/TF training and awareness programs for bank employees.<br> Manage and investigate suspicious transactions and potential AML/TF activities, ensuring timely reporting to relevant authorities.<br> Collaborate with internal and external stakeholders, including law enforcement agencies and regulatory bodies, on AML/TF matters.<br> Prepare and submit AML/TF reports to senior management and regulatory authorities.<br> Conduct periodic AML/TF risk assessments and internal audits to ensure compliance and effectiveness of controls.<br> Bachelor's degree in finance, law, or a related field.<br> Master's degree or professional certifications in AML/TF will be considered an asset.<br> Minimum 8 years of experience in AML/TF compliance, preferably within the banking industry.<br> Strong knowledge of AML/TF laws, regulations, and best practices.<br> Experience in managing and leading an AML/TF unit or team.<br> In-depth understanding of customer due diligence, enhanced due diligence, and know-your-customer (KYC) processes.<br> Knowledge of AML/TF monitoring systems and software.<br> Excellent analytical and investigative skills, with attention to detail.<br> Excellent communication and interpersonal skills.<br> Ability to work independently and collaboratively with cross-functional teams.<br> Strong problem-solving and decision-making abilities.<br> Ability to handle sensitive information with confidentiality and discretion.<br></span> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Managing relationships with premium segment clients by adhering to the highest standards of service quality, responding to their inquiries, and processing their transactions with the required speed and efficiency — all with the aim of strengthening the relationship with them and attracting new clients from this segment.<br> Additionally, promoting the bank's services and products, including new offerings, and explaining them in a clear, accurate, and professional manner in order to increase the bank’s sales and achieve the desired objectives.<br> University degree in administrative sciences, banking, or any related field.<br> Practical experience of no less than 3 years in sales management and customer service.<br> Practical experience with CRM-CX systems.<br> Knowledge of the English language.<br> Thorough knowledge of the bank’s services, products, and approved programs.<br> Good knowledge of policies and procedures governing work and their updates (both internal and external).<br> Proficiency in using computers and working with various applied systems.<br> Skills in direct selling, cross-selling, and relationship management.<br> Time management skills.<br> Analytical skills.<br> Ability to negotiate and persuade.<br> Ability to motivate and work in a team spirit.<br> Politeness and good manners.<br> Ability to understand clients’ needs.<br> Ability to plan, implement, and manage educational workshops related to sales and services.<br> Ability to handle and resolve customer complaints within authorized limits.<br> Verbal communication skills and the ability to interact with others (internal and external clients).<br> Ability to handle work pressure.<br> Responsibilities: Welcomes premium clients, understands their requests and needs for the bank’s services and products, and works to fulfill them efficiently with the highest levels of service within defined standards.<br> Responds to their inquiries in a way that reflects positively on the bank and ensures building good, long-term relationships to guarantee their ongoing business with the bank.<br> Markets all the bank’s services and products, including new ones, to premium clients and explains them clearly, professionally, and accurately to increase the bank’s sales of these services and products and achieve objectives.<br> Implements the external and internal sales plan to acquire new clients in the premium segment.<br> Conducts regular field visits to current and targeted clients to open new communication channels and attract a new client base, contributing to the growth of the bank’s portfolio in both assets and liabilities.<br> Studies credit facility requests submitted by portfolio clients, verifies completeness of data and necessary information, ensures compliance with conditions and approved credit policy, checks completeness of documents, records recommendations, and forwards them to the direct supervisor.<br> Manages relationships with premium clients within the portfolio and works on developing and providing high-quality service through various bank service channels, including cross-selling and after-sales services.<br> Receives requests (including client requests) through the CRM-CX system or related forms for: Opening new and additional accounts and related tasks and modifications, including linked accounts.<br> Requests for issuing balance certificates, interest, and commissions.<br> Requests for subscription, rental, renewal, and cancellation of safety deposit boxes.<br> Requests for credit cards, Visa Electron, prepaid cards, and electronic services.<br> Requests for opening, renewing, and canceling deposits and certificates of deposit on the banking system.<br> Requests for standing orders and instructions.<br> Requests for transfers between accounts.<br> Requests for personal loans (personal advances, car financing, housing loans).<br> Requests for power of attorney.<br> Requests for special conditions.<br> Receives checkbook requests and inputs them into the automated system.<br> Issues and executes transfers on the automated system.<br> Updates premium clients’ data.<br> Follows up on the execution of premium segment transactions by the relevant departments, ensures completion of all documents and rectification of transaction errors, reviews pending (unexecuted) transactions, and identifies reasons for non-execution to ensure processing and protect the bank’s rights.<br> Collects various information about premium clients and updates their data in coordination with relevant departments to maintain accurate and up-to-date information for communication and to identify potential sales opportunities.<br> Monitors and promotes premium client services and encourages clients to develop their relationship with the bank to increase profitability for this segment.<br> Handles telephone and verbal inquiries from premium clients and provides solutions to problems that may arise during transaction processing as quickly as possible to facilitate service delivery.<br> Follows up on any feedback or suggestions from clients and takes them into consideration to strengthen relationships.<br> Ensures compliance with audit, regulatory, and anti-money laundering requirements, conducts “Know Your Customer” reviews, and assesses risks related to onboarding new clients.<br> Works closely with branch/area managers and the segment development unit to build a selected premium client base, ensuring increased bank profitability and achievement of required performance indicators.<br> Proposes, in coordination with relevant parties, modifications to bank products and services and contributes to proposing new competitive products based on feedback received from clients of various targeted products.<br></span> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span></span><p><strong>We're Hiring: Customer Services Representative</strong></p><br> <p>Jordan Kuwait Bank is seeking a dedicated <strong>Customer Services Representative</strong> to join our team and deliver exceptional service to our valued customers.</p><br> <p>As a Customer Services Representative, you will be the frontline ambassador of our bank, responsible for supporting and attracting customers by providing helpful information, handling transactions, answering inquiries, and resolving concerns. Your role is pivotal in ensuring customer satisfaction with our products, services, and features by delivering accurate, efficient, and high-quality service that meets and exceeds expectations.</p><br> <p><strong>"The goal as a company is to have customer service that is not just the best but legendary."</strong></p><br> <p><strong><br>Main Responsibilities:</strong></p><br> <ul> <li>Efficiently execute cash handling and banking transactions</li> <li>Identify customer needs and recommend appropriate bank products or services</li> <li>Handle customer requests and inquiries related to accounts, products, and services professionally, ensuring satisfaction across all customer segments</li> <li>Promote and sell bank products and services through direct and cross-selling to achieve branch goals and increase customer base and revenue</li> <li>Support customer onboarding and enhance the customer experience by engaging customers with our digital banking solutions</li> <li>Process Trade Finance requests (LCs, LGs, BCs, etc.) professionally and efficiently</li> <li>Carry out any additional tasks as requested by the Line Manager</li> </ul> <p><strong>Requirements:</strong></p><br> <ul> <li>Minimum bachelor’s degree in accounting, Finance, or any relevant field</li> <li>2-3 years of experience in customer service or banking</li> <li>Excellent command of both Arabic and English languages</li> </ul> <p><strong>Competencies &amp; Skills:</strong></p><br> <ul> <li>Strong communication, negotiation, and interpersonal skills</li> <li>Ability to identify counterfeit currency and manage cash effectively</li> <li>Comprehensive knowledge of banking products, services, rules, and regulations</li> <li>Proven selling and cross-selling abilities</li> <li>Team player with a collaborative mindset</li> <li>Proficient in Microsoft Office applications</li> </ul> <p><strong>Join the Jordan Kuwait Bank Family</strong></p><br> <p>We are an equal opportunity employer. All applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status.</p><br> </div>

<p><h4>Description</h4> <p>Bank of Jordan, a leading financial institution in Jordan, is seeking a talented and experienced project management engineer to join our team. As a project management engineer at Bank of Jordan, you will play a crucial role in managing and overseeing strategic projects from initiation to successful completion. You will work closely with cross-functional teams to ensure projects are delivered on time, within budget, and to the highest quality standards.</p> <p>At Bank of Jordan, we prioritize excellence, innovation, and continuous improvement. As a project management engineer, you will have the opportunity to contribute to the success of the bank by effectively planning, executing, monitoring, and controlling project activities. If you are a detail-oriented, organized, and results-driven individual with strong project management skills, we invite you to join our team.</p> <h4>Responsibilities</h4> <li>Lead and manage the end-to-end lifecycle of strategic projects, from initiation to successful completion.</li> <li>Define project scope, objectives, deliverables, and success criteria in collaboration with stakeholders.</li> <li>Create and maintain comprehensive project plans, including schedules, budgets, and resource allocation.</li> <li>Coordinate and collaborate with cross-functional teams to ensure effective project execution and delivery.</li> <li>Monitor project progress, identify and mitigate risks and issues, and take corrective actions as necessary.</li> <li>Prepare and present regular project status reports to senior management and stakeholders.</li> <li>Ensure adherence to project management methodologies, standards, and best practices.</li> <li>Facilitate communication and collaboration among project team members and stakeholders.</li> <li>Continuously monitor and evaluate project performance and implement improvements as needed.</li> <h4>Requirements</h4> <li>Bachelor's degree in engineering, business administration, or a related field.</li> <li>3+ years of experience in project management, preferably in the banking or financial services industry.</li> <li>Strong knowledge and experience in project management methodologies and tools.</li> <li>A certification in project management (PMP) is preferred.</li> <li>Demonstrated ability to successfully lead and manage projects of varying sizes and complexity.</li> <li>Excellent communication and interpersonal skills, with the ability to effectively engage and influence stakeholders at all levels.</li> <li>Proven track record in delivering projects within scope, budget, and schedule.</li> <li>Strong analytical, problem-solving, and decision-making abilities.</li> <li>Ability to work well under pressure and manage multiple priorities.</li> <li>Proficiency in Microsoft Project or other project management software.</li></p><p></p>

<p><h4>Description</h4> <p>Bank of Jordan, a leading financial institution in Jordan, is seeking a talented and experienced project management engineer to join our team. As a project management engineer at Bank of Jordan, you will play a crucial role in managing and overseeing strategic projects from initiation to successful completion. You will work closely with cross-functional teams to ensure projects are delivered on time, within budget, and to the highest quality standards.</p> <p>At Bank of Jordan, we prioritize excellence, innovation, and continuous improvement. As a project management engineer, you will have the opportunity to contribute to the success of the bank by effectively planning, executing, monitoring, and controlling project activities. If you are a detail-oriented, organized, and results-driven individual with strong project management skills, we invite you to join our team.</p> <h4>Responsibilities</h4> <li>Lead and manage the end-to-end lifecycle of strategic projects, from initiation to successful completion.</li> <li>Define project scope, objectives, deliverables, and success criteria in collaboration with stakeholders.</li> <li>Create and maintain comprehensive project plans, including schedules, budgets, and resource allocation.</li> <li>Coordinate and collaborate with cross-functional teams to ensure effective project execution and delivery.</li> <li>Monitor project progress, identify and mitigate risks and issues, and take corrective actions as necessary.</li> <li>Prepare and present regular project status reports to senior management and stakeholders.</li> <li>Ensure adherence to project management methodologies, standards, and best practices.</li> <li>Facilitate communication and collaboration among project team members and stakeholders.</li> <li>Continuously monitor and evaluate project performance and implement improvements as needed.</li> <h4>Requirements</h4> <li>Bachelor's degree in engineering, business administration, or a related field.</li> <li>3+ years of experience in project management, preferably in the banking or financial services industry.</li> <li>Strong knowledge and experience in project management methodologies and tools.</li> <li>A certification in project management (PMP) is preferred.</li> <li>Demonstrated ability to successfully lead and manage projects of varying sizes and complexity.</li> <li>Excellent communication and interpersonal skills, with the ability to effectively engage and influence stakeholders at all levels.</li> <li>Proven track record in delivering projects within scope, budget, and schedule.</li> <li>Strong analytical, problem-solving, and decision-making abilities.</li> <li>Ability to work well under pressure and manage multiple priorities.</li> <li>Proficiency in Microsoft Project or other project management software.</li></p><p></p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Bank of Jordan, a leading financial institution in the Middle East, is seeking a meticulous and experienced Senior Auditor - Operations &amp; Support to join our audit team.<br> In this role, you will be responsible for evaluating and enhancing the operational and support functions of the bank, ensuring efficiency, compliance, and risk management.<br> As a part of our commitment to excellence, you will conduct audits that provide insights and recommendations to improve operational processes, strengthen internal controls, and mitigate risks.<br> Your expertise will be pivotal in supporting the bank's operational effectiveness and overall objectives.<br> Responsibilities Conduct comprehensive audits of the bank's operational and support functions, assessing compliance with policies, procedures, and regulatory requirements.<br> Evaluate the effectiveness and efficiency of operational processes and recommend enhancements to increase productivity and reduce risk.<br> Identify areas for improvement and potential cost savings, providing actionable recommendations to management.<br> Prepare detailed audit reports outlining findings, recommendations, and management responses.<br> Collaborate with operational teams to understand processes, gather data, and provide guidance on control measures.<br> Monitor the implementation of audit recommendations and follow up on action items.<br> Stay updated on industry best practices, regulatory changes, and emerging risks impacting the bank's operations.<br> Support the development and execution of the annual audit plan and risk assessments.<br> Provide mentorship and support to junior auditors within the team.<br> Bachelor's degree in finance, accounting, business administration, or a related field.<br> Certification in auditing (e.<br>g., CIA, CISA) is a plus.<br> Minimum 5 years of experience in internal auditing, operational auditing, or relevant financial analysis experience within the banking industry.<br> Strong knowledge of operational processes, risk management frameworks, and internal control methodologies.<br> Excellent analytical and critical thinking skills with a detail-oriented approach.<br> Strong communication and interpersonal skills, with the ability to engage effectively with stakeholders at all levels.<br> Ability to work independently and as part of a team, managing multiple priorities and deadlines.<br> Proficiency in audit software and tools, along with advanced Microsoft Office skills.<br> Commitment to maintaining confidentiality and integrity in all audit activities.<br> Fluency in English is required; knowledge of Arabic is an advantage.<br></span> </div>

<p><h4>Description</h4> <p>Bank of Jordan, a leading financial institution in the Middle East, is seeking a meticulous and experienced Senior Auditor - Operations & Support to join our audit team. In this role, you will be responsible for evaluating and enhancing the operational and support functions of the bank, ensuring efficiency, compliance, and risk management.</p> <p>As a part of our commitment to excellence, you will conduct audits that provide insights and recommendations to improve operational processes, strengthen internal controls, and mitigate risks. Your expertise will be pivotal in supporting the bank's operational effectiveness and overall objectives.</p> <h4>Responsibilities</h4> <ul> <li>Conduct comprehensive audits of the bank's operational and support functions, assessing compliance with policies, procedures, and regulatory requirements.</li> <li>Evaluate the effectiveness and efficiency of operational processes and recommend enhancements to increase productivity and reduce risk.</li> <li>Identify areas for improvement and potential cost savings, providing actionable recommendations to management.</li> <li>Prepare detailed audit reports outlining findings, recommendations, and management responses.</li> <li>Collaborate with operational teams to understand processes, gather data, and provide guidance on control measures.</li> <li>Monitor the implementation of audit recommendations and follow up on action items.</li> <li>Stay updated on industry best practices, regulatory changes, and emerging risks impacting the bank's operations.</li> <li>Support the development and execution of the annual audit plan and risk assessments.</li> <li>Provide mentorship and support to junior auditors within the team.</li> </ul> <h4>Requirements</h4> <ul> <li>Bachelor's degree in finance, accounting, business administration, or a related field.</li> <li>Certification in auditing (e.g., CIA, CISA) is a plus.</li> <li>Minimum 5 years of experience in internal auditing, operational auditing, or relevant financial analysis experience within the banking industry.</li> <li>Strong knowledge of operational processes, risk management frameworks, and internal control methodologies.</li> <li>Excellent analytical and critical thinking skills with a detail-oriented approach.</li> <li>Strong communication and interpersonal skills, with the ability to engage effectively with stakeholders at all levels.</li> <li>Ability to work independently and as part of a team, managing multiple priorities and deadlines.</li> <li>Proficiency in audit software and tools, along with advanced Microsoft Office skills.</li> <li>Commitment to maintaining confidentiality and integrity in all audit activities.</li> <li>Fluency in English is required; knowledge of Arabic is an advantage.</li> </ul></p><p></p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>This role is primarily responsible for attending customer inbound calls and resolves queries/ issues directed to Call Center to ensure customer satisfaction.<br> Informs customer about the various products and services offered by the Bank.<br> Follows-up, closes or escalate queries to different functions/ departments/ branches to ensure timely resolution of customer query.<br> Assists in implementing new initiatives undertaken periodically.<br> Handle client queries related to transactions and product 1 Attends inbound customer calls and resolves their issues within defined TAT to ensure client satisfaction and retention 2 Generates leads for cross-selling all products to ensure better profitability for the company 3 Follows-up with various departments to ensure queries are resolved within specified TAT 4 Undertakes special projects focusing on customer satisfaction 5 Demonstrates union banks core values and standards in all transactions, interactions 6 Adherence to internal work rules &amp; regulations 7 Ability execute certain banking transactions , for example(transfer,balance inquiry …)</span> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span></span><p>We are currently seeking a talented and driven&nbsp;<strong>SME Relationship Manager (Irbid Center)</strong> to join our growing banking team. In this role, you will be responsible for managing and expanding a portfolio of Small and Medium Enterprise (SME) clients, delivering tailored banking solutions, and building strong, long-term relationships that support their business growth.</p><br> <p><strong><span></span> Key Responsibilities:</strong></p><br> <ul> <li>Develop and maintain strong relationships with SME clients by understanding their financial needs and business models.</li> </ul> <ul> <li>Provide expert financial advice and recommend banking solutions aligned with clients’ objectives.</li> </ul> <ul> <li>Monitor client portfolio performance and proactively identify growth and improvement opportunities.</li> </ul> <ul> <li>Identify cross-selling and upselling opportunities to enhance product penetration.</li> </ul> <ul> <li>Drive client acquisition through referrals, networking, and participation in business and community events.</li> </ul> <ul> <li>Ensure all interactions and transactions comply with bank policies and applicable regulations.</li> </ul> <ul> <li>Contribute to the continuous improvement of SME banking processes and services.</li> </ul> <p><strong><span></span> Behavioral Competencies:</strong></p><br> <ul> <li>Customer Focus: Strong ability to understand client needs and deliver tailored financial solutions.</li> </ul> <ul> <li>Communication: Clear and effective communication, with the ability to adapt to different client profiles.</li> </ul> <ul> <li>Collaboration: Works effectively with internal teams to ensure a seamless client experience.</li> </ul> <ul> <li>Accountability: Demonstrates ownership and responsibility for client outcomes.</li> </ul> <ul> <li>Efficiency: Ability to prioritize tasks and optimize performance.</li> </ul> <p><strong><span></span> Key Skills:</strong></p><br> <ul> <li>SME client relationship management and advisory</li> </ul> <ul> <li>Credit risk assessment and structuring</li> </ul> <ul> <li>Sales and portfolio growth</li> </ul> <ul> <li>Financial analysis and reporting</li> </ul> <ul> <li>Proficiency in MS Office applications</li> </ul> <ul> <li>Strong interpersonal and communication skills</li> </ul> <ul> <li>Team-oriented with a proactive mindset</li> </ul> <p><strong><span></span> Qualifications &amp; Experience:</strong></p><br> <ul> <li>Bachelor’s degree in business, Finance, Economics, or a related field</li> </ul> <ul> <li>5 – 9 &nbsp;years of experience in SME or corporate banking</li> </ul> <ul> <li>Solid experience in credit structuring and risk assessment</li> </ul> <ul> <li>Proven ability to manage and grow a client portfolio</li> </ul> <ul> <li>Fluency in Arabic and English is required</li> </ul> <p><strong><span></span> Work Location:</strong><br>Irbid Center</p><br> <p><strong><span></span> Why Join Jordan Kuwait Bank?</strong></p><br> <p>At Jordan Kuwait Bank, we empower our employees to innovate, lead, and grow. As part of our SME Banking team, you will play a key role in supporting economic development while advancing your career within a dynamic and forward-thinking institution.</p><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Job Purpose Support the execution of the Bank’s innovation strategy by leading the development, implementation, and delivery of innovation initiatives that enhance digital banking services, improve customer experience, and drive operational efficiency.<br> The role is responsible for managing the innovation pipeline, coordinating cross-functional initiatives, conducting market and customer research, and fostering a culture of innovation across the Bank.<br> Key Responsibilities Leadership &amp; People Management Define the Unit’s objectives and KPIs in alignment with the Department’s strategy.<br> Lead, coach, develop, and evaluate Innovation Unit employees to ensure high performance and continuous professional development.<br> Monitor attendance, approve leave, allocate resources, and ensure the effective delivery of the Unit’s responsibilities.<br> Promote collaboration, creativity, accountability, and continuous improvement within the team.<br> Innovation Delivery Manage the end-to-end execution of innovation initiatives from ideation through implementation and post-launch evaluation.<br> Coordinate the development of innovative digital products, services, and customer journeys across the Bank’s electronic channels.<br> Support the implementation of digital transformation initiatives by identifying opportunities to simplify banking processes and improve customer experience.<br> Monitor innovation initiatives to ensure delivery within agreed scope, timelines, quality standards, and budget.<br> Market Research &amp; Innovation Development Conduct market research, competitor benchmarking, customer analysis, and technology assessments to identify innovation opportunities.<br> Monitor global trends in digital banking, fintech, artificial intelligence, open banking, automation, and emerging technologies.<br> Prepare business cases, feasibility studies, and recommendations for new innovation initiatives.<br> Evaluate customer feedback and business requirements to recommend enhancements to digital products and services.<br> Cross-Functional Collaboration Coordinate with Retail Banking, Digital Banking, IT, Operations, Risk, Compliance, Marketing, and other business units to successfully deliver innovation initiatives.<br> Facilitate workshops and working sessions to identify, evaluate, and prioritize innovation opportunities.<br> Support the implementation of customer-centric solutions that improve service quality and operational efficiency.<br> Partnership Management Coordinate with fintech companies, technology providers, and external partners during the implementation of innovation initiatives.<br> Support the evaluation of new technologies and partnership opportunities to enhance the Bank’s innovation capabilities.<br> Monitor vendor performance and ensure successful delivery of agreed innovation outcomes.<br> Innovation Governance &amp; Reporting Maintain the innovation pipeline and monitor the progress of innovation initiatives.<br> Prepare periodic management reports, dashboards, and presentations highlighting project status, KPIs, risks, achievements, and business impact.<br> Ensure innovation initiatives comply with internal policies, regulatory requirements, information security standards, and governance frameworks.<br> Identify project risks and recommend mitigation plans.<br> Innovation Culture Support employee innovation programs, ideation campaigns, and innovation awareness initiatives across the Bank.<br> Promote knowledge sharing and innovation best practices across business units.<br> Encourage continuous learning and adoption of emerging technologies.<br> Business Continuity Serve as a Primary or Alternate member of the Bank’s Business Continuity Plan (BCP) and officially established emergency response teams, carrying out assigned responsibilities to minimize business disruption during crises.<br> Qualifications Bachelor’s degree in Business Administration, Information Technology, Computer Science, Engineering, or a related field.<br> Professional certifications in Innovation Management, Digital Transformation, Agile, Product Management, Design Thinking, or Project Management are considered an advantage.<br> Experience Minimum of 8 years of relevant experience in Digital Banking, Innovation, Electronic Banking, Product Management, Digital Transformation, or related fields.<br> Experience managing cross-functional projects and delivering digital initiatives within the banking sector.<br> Skills &amp; Competencies Innovation and Design Thinking Digital Banking Knowledge Product and Service Development Project and Portfolio Coordination Business Analysis and Problem Solving Market Research and Competitive Analysis Customer Experience (CX) Awareness Stakeholder Management Vendor and Partnership Coordination Strong Communication and Presentation Skills Planning and Organizational Skills Analytical and Decision-Making Skills Knowledge of Banking Products, Services, and Regulatory Requirements Proficiency in Microsoft Office and the Bank’s operating systems Ability to work effectively under pressure and manage multiple priorities</span> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Job Purpose Supervise the development and management of liability programs and products for different customer segments by identifying customer and market needs, managing the product lifecycle from concept to launch and continuous improvement, enhancing customer value and profitability, and supporting the Bank’s strategic objectives and competitiveness.<br> Key Responsibilities Develop and manage assigned liability programs and products in line with the Bank’s strategy and approved plans.<br> Analyze customer needs, behavior, market trends, and competitor offerings to identify opportunities for new or enhanced products and programs.<br> Manage the full product lifecycle, including concept development, business requirements, design, development, launch, performance monitoring, and continuous improvement.<br> Coordinate with Segment Development, Marketing, Operations, IT, Digital Channels, Compliance, Risk, branches, and other stakeholders to ensure effective and timely product implementation.<br> Prepare or contribute to feasibility studies, business plans, budgets, profitability analyses, and performance reports, and recommend actions to improve results.<br> Monitor key performance indicators, including portfolio growth, customer numbers, deposits, profitability, utilization, and sales performance.<br> Propose initiatives to enhance product features, pricing, returns, loyalty programs, service delivery, customer experience, and profitability.<br> Support marketing campaigns and prepare product-related marketing, awareness, and training materials, while monitoring campaign effectiveness.<br> Gather and analyze feedback from customers, branches, and relevant stakeholders and recommend improvements to enhance customer satisfaction.<br> Coordinate with external partners and service providers on joint initiatives and ensure effective implementation of related agreements.<br> Ensure all activities comply with the Bank’s policies, procedures, delegated authorities, and applicable regulatory requirements.<br> Review internal and external audit observations related to the function and ensure appropriate corrective actions are implemented.<br> Participate as a primary or alternate member of the Business Continuity and Emergency Response teams and perform assigned responsibilities under the approved plan.<br> Bachelor’s degree in Business Administration, Banking, or a related field.<br> Minimum 6 years’ experience in product development, program management, or banking marketing.<br> Good knowledge of liability products, retail banking, the banking market, and competitor offerings.<br> Good command of English, both written and spoken.<br> Knowledge of the Bank’s policies, procedures, systems, and applicable Central Bank of Jordan regulations.<br> Strong planning, organization, analytical, decision-making, communication, interpersonal, persuasion, creativity, and problem-solving skills.<br></span> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>We are seeking an experienced Network Manager to lead the design, implementation, security, and continuous improvement of our enterprise network infrastructure.<br> The successful candidate will oversee network operations, drive infrastructure projects, ensure regulatory compliance, and lead a team responsible for delivering secure, reliable, and high-performing network services that support the bank's business objectives.<br> Key Responsibilities Oversees the design, development, installation, and configuration of networks (VPN / Wi-Fi / WAN / LAN) based on business requirements, evaluates new solutions, and provides recommendations regarding network upgrades or expansions.<br> Leads the technical team in network expansion projects, network development or replacement initiatives, and the implementation of new systems, ensuring project completion within the defined timeline.<br> Manages and supervises troubleshooting and network issue resolution with the internal team and external support companies, ensuring service continuity.<br> Ensures that all issues and solutions are properly documented in the bank's incident management system.<br> Proactively prevents failures through regular maintenance and performance monitoring of network devices.<br> Monitors contracts related to network equipment maintenance, communication line agreements, and licenses for network systems and devices, ensuring full compliance with contract terms and timely renewals.<br> Supervises the backup processes for configurations and data related to network devices, ensuring data integrity and availability to safeguard the bank’s rights and maintain continuity under all circumstances.<br> Documents and regularly updates the network architecture and associated systems.<br> Participates in or supervises the team in testing and activating the disaster recovery site at Bank of Jordan to ensure business continuity.<br> Oversees the configuration and integration of network lines related to the call center, in accordance with established procedures and instructions.<br> Implements and ensures compliance with the PCI DSS standard on all network and security devices, ensuring the bank’s adherence to regulatory requirements.<br> Implements and ensures the enforcement of security policies to protect the internal and external network from breaches and cyberattacks.<br> Performs daily tasks in accordance with approved policies and procedures, and within the scope of granted authorities.<br> Supervises and follows up on network monitoring systems, ensuring their optimal performance and the timely updating of monitoring tools and devices.<br> Provides technical, training, and consulting support to other teams, helping stakeholders resolve their issues efficiently.<br> Ensures daily operations run smoothly in alignment with approved policies, procedures, and authorized limits.<br> Acts as a primary or backup member in the bank's business continuity and emergency teams, performing all required tasks to minimize the impact of crises and restore operations promptly.<br> Bachelor’s degree in Network Engineering, Computer Engineering, or any related field.<br> Holder of at least one certification in the following areas: Routing &amp; Switching Firewalls Web Application Firewall (WAF) Wi-Fi Voice Systems Minimum of 8 years of practical experience in relevant job functions.<br> Proficiency in English, both spoken and written.<br> Strong computer literacy and ability to work with applied systems.<br> Supervisory and managerial skills.<br> Analytical thinking skills.<br> Ability to motivate and work as part of a team.<br> Thorough knowledge of internal and external policies and procedures that govern the work, including their updates.<br> Strong communication and interpersonal skills.<br> Ability to work under pressure.<br> Strong planning and organizational abilities.<br></span> </div>

<p><h4>Description</h4> <p>Bank of Jordan, a leading financial institution in the Middle East, is seeking a meticulous and experienced Senior Auditor - Operations & Support to join our audit team. In this role, you will be responsible for evaluating and enhancing the operational and support functions of the bank, ensuring efficiency, compliance, and risk management.</p> <p>As a part of our commitment to excellence, you will conduct audits that provide insights and recommendations to improve operational processes, strengthen internal controls, and mitigate risks. Your expertise will be pivotal in supporting the bank's operational effectiveness and overall objectives.</p> <h4>Responsibilities</h4> <ul> <li>Conduct comprehensive audits of the bank's operational and support functions, assessing compliance with policies, procedures, and regulatory requirements.</li> <li>Evaluate the effectiveness and efficiency of operational processes and recommend enhancements to increase productivity and reduce risk.</li> <li>Identify areas for improvement and potential cost savings, providing actionable recommendations to management.</li> <li>Prepare detailed audit reports outlining findings, recommendations, and management responses.</li> <li>Collaborate with operational teams to understand processes, gather data, and provide guidance on control measures.</li> <li>Monitor the implementation of audit recommendations and follow up on action items.</li> <li>Stay updated on industry best practices, regulatory changes, and emerging risks impacting the bank's operations.</li> <li>Support the development and execution of the annual audit plan and risk assessments.</li> <li>Provide mentorship and support to junior auditors within the team.</li> </ul> <h4>Requirements</h4> <ul> <li>Bachelor's degree in finance, accounting, business administration, or a related field.</li> <li>Certification in auditing (e.g., CIA, CISA) is a plus.</li> <li>Minimum 5 years of experience in internal auditing, operational auditing, or relevant financial analysis experience within the banking industry.</li> <li>Strong knowledge of operational processes, risk management frameworks, and internal control methodologies.</li> <li>Excellent analytical and critical thinking skills with a detail-oriented approach.</li> <li>Strong communication and interpersonal skills, with the ability to engage effectively with stakeholders at all levels.</li> <li>Ability to work independently and as part of a team, managing multiple priorities and deadlines.</li> <li>Proficiency in audit software and tools, along with advanced Microsoft Office skills.</li> <li>Commitment to maintaining confidentiality and integrity in all audit activities.</li> <li>Fluency in English is required; knowledge of Arabic is an advantage.</li> </ul></p><p></p>

<p><h4>Position summary</h4> <p>Answer guest questions or concerns regarding the origin, vintage, and style of various wines. Check quality and quantity of all stock and supplies. Requisition all supplies. Perform bottle-for-bottle liquor restock. Communicate last call at designated closing time. Prepare drink orders for guests according to specified recipes using measuring systems. Issue, open, and serve wine/champagne bottles.</p> <p>Count bank at end of shift, complete designated cashier reports, resolve any discrepancies, drop off receipts, and secure bank. Obtain change required for expected business level, and keep bank secure at all times. Secure liquors, beers, wines, coolers, cabinets, and storage areas. Anticipate and communicate replenishment needs promptly. Ensure staff is working together as a team.</p> <p>Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, motivating, and coaching employees; and serve as a role model. Follow all company and safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications. Ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets.</p> <p>Welcome and acknowledge all guests according to company standards, anticipate and address guests’ service needs, and</p><p></p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>We are seeking a detail-oriented Compliance Officer to ensure the company's compliance with applicable laws, Central Bank regulations, AML/CFT requirements, FATCA, and internal policies.<br> The successful candidate will monitor compliance activities, assess regulatory risks, prepare regulatory reports, support audits, and promote a strong compliance culture across the organization.<br> Key Responsibilities Monitor compliance with regulatory requirements, internal policies, AML/CFT, and FATCA.<br> Review customer transactions and investigate suspicious activities.<br> Prepare and submit regulatory reports and disclosures on time.<br> Conduct compliance reviews and identify areas for improvement.<br> Support internal and external audits and follow up on corrective actions.<br> Deliver compliance awareness and training programs.<br> Handle regulatory requests and customer complaints in accordance with company policies.<br> Bachelor's degree in Business, Finance, Banking, Law, or a related field.<br> Minimum 3 years' experience in banking or financial services, including 1 year in Compliance .<br> Good knowledge of AML/CFT, FATCA, and Central Bank regulations.<br> Strong analytical, communication, and organizational skills.<br> Proficiency in English and Microsoft Office applications.<br></span> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Job Purpose To lead the Wealth Management function by overseeing investment portfolios, developing investment and bancassurance products, enhancing the service model for affluent clients, driving client acquisition and asset growth (AUM), delivering financial advisory services, ensuring regulatory compliance, developing the team, and monitoring KPIs to improve profitability, operational excellence, and the Bank's competitive position.<br> Responsibilities Oversee departmental operations and staff, ensuring efficient performance, goal achievement, and business continuity.<br> Develop Wealth Management policies, strategies, and plans to achieve business growth, profitability, and market share.<br> Design and enhance the Wealth Management service model, operating framework, digital capabilities, and team development.<br> Develop and implement marketing strategies and campaigns for Wealth Management and bancassurance products.<br> Manage Bancassurance operations and develop insurance solutions that enhance client value and Bank revenue.<br> Oversee investment portfolio management and asset allocation, ensuring solutions align with clients' objectives and risk profiles.<br> Lead client acquisition initiatives by targeting affluent clients, converting existing customers, and supporting portfolio growth.<br> Oversee comprehensive financial advisory services and integrated banking solutions for Wealth Management clients.<br> Develop new revenue streams, monitor AUM, fee income, KPIs, and market trends to maximize profitability.<br> Lead team training and promote integrated banking, investment, and insurance solutions to drive cross-selling.<br> Oversee Wealth Management client relationships, ensuring efficient service delivery and strong client retention.<br> Drive growth in Assets Under Management (AUM), expand the client base, monitor KPIs, and report performance.<br> Ensure compliance with Central Bank regulations and obtain required approvals for investment and insurance products.<br> Support the development of Service Level Agreements (SLAs) to ensure efficient service delivery.<br> Ensure daily operations comply with approved policies, procedures, and delegated authorities.<br> Review operational and audit reports, strengthen internal controls, and ensure timely resolution of audit findings.<br> Participate in Business Continuity Plan (BCP) and emergency response activities to ensure operational resilience.<br> Bachelor's degree in Business Administration, Banking, Finance, or a related discipline.<br> Minimum of 10 years of banking experience, including at least 5 years in Wealth Management , encompassing Bancassurance.<br> Experience in investment products, market analysis, portfolio management, risk and return assessment, and asset allocation.<br> Experience in Bancassurance is preferred.<br> Strong knowledge of the banking market and its various sectors.<br> Good understanding of internal and external banking policies and procedures.<br> Proficiency in computer applications and banking systems.<br> Knowledge of the regulations and laws issued by the Central Bank of Jordan and other regulatory authorities.<br> Comprehensive knowledge of the Banking industry's products and services.<br></span> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Process payroll, employee benefits, and related accounting entries.<br> Prepare and verify monthly payroll, incentives, and salary adjustments.<br> Process employee expense reimbursements and ensure accurate accounting treatment.<br> Calculate and administer branch and sales team incentive payments.<br> Issue salary certificates for income tax purposes.<br> Prepare and maintain employee-related reports, including Social Security, income tax, AML, and other regulatory reports.<br> Calculate end-of-service benefits and manage employee financial clearance procedures.<br> Administer Social Security registrations, contributions, and related reporting.<br> Review and process employee credit facility applications in accordance with Bank policies.<br> Participate in the Bank's Business Continuity Plan (BCP) and Emergency Response Teams to support operational resilience during emergencies.<br> Bachelor's degree in Business Administration, Banking, or a related field.<br> New graduate with six months of practical on-the-job training in payroll or a related function.<br> Good command of the English language.<br> Proficient in using computers and various business systems.<br> Good verbal communication and interpersonal skills, with the ability to interact effectively with internal and external stakeholders.<br></span> </div>

<p><h4>Description</h4> <p>Lead and oversee the compliance function in Jordan, ensuring adherence to regulatory requirements, internal policies, and industry best practices.<br> Monitor and assess regulatory developments issued by the Central Bank of Jordan and other authorities, ensuring timely implementation across the bank.<br> Oversee AML/CFT, sanctions compliance, FATCA/CRS requirements, fraud risk management, and customer protection initiatives.<br> Conduct compliance risk assessments, gap analyses, and compliance testing activities, and recommend corrective actions to strengthen the control environment.<br> Review and assess compliance risks associated with new products, services, projects, and delivery channels.<br> Provide compliance advisory support and guidance to business units and management on regulatory and compliance matters.<br> Develop, review, and enhance compliance policies, procedures, and frameworks to ensure ongoing regulatory compliance.<br> Oversee regulatory examinations, internal and external audit reviews, and the implementation of corrective action plans.<br> Prepare and present compliance reports, key risk indicators, and recommendations to senior management and relevant committees.<br> Promote a strong compliance culture through training, awareness programs, and continuous engagement with stakeholders.</p> <h4>Requirements</h4> <ul> <li>Bachelor’s degree in Business Administration, Banking, Law, or a related field.</li> <li>Minimum of 10 years of experience in compliance, anti-money laundering (AML), and counter-terrorist financing (CTF) within the banking sector.</li> <li>Professional certifications such as CAMS, ICA, or equivalent are preferred.</li> <li>Comprehensive knowledge of Central Bank of Jordan regulations and local banking legislation.</li> <li>Advanced knowledge of AML/CFT requirements, international sanctions, FATCA, and CRS regulations.</li> <li>Strong analytical skills with the ability to assess risks and identify regulatory gaps.</li> <li>Ability to prepare professional reports and presentations.</li> <li>Strong leadership and supervisory capabilities.</li> <li>Excellent communication, negotiation, and influencing skills.</li> <li>Fluency in English, both written and spoken.</li> <li>Ability to work under pressure and make sound decisions.</li> <li>Advanced proficiency in banking systems and related applications.</li> </ul></p><p></p>

<p><h4>Description</h4> <p>Lead and oversee the compliance function in Jordan, ensuring adherence to regulatory requirements, internal policies, and industry best practices.<br> Monitor and assess regulatory developments issued by the Central Bank of Jordan and other authorities, ensuring timely implementation across the bank.<br> Oversee AML/CFT, sanctions compliance, FATCA/CRS requirements, fraud risk management, and customer protection initiatives.<br> Conduct compliance risk assessments, gap analyses, and compliance testing activities, and recommend corrective actions to strengthen the control environment.<br> Review and assess compliance risks associated with new products, services, projects, and delivery channels.<br> Provide compliance advisory support and guidance to business units and management on regulatory and compliance matters.<br> Develop, review, and enhance compliance policies, procedures, and frameworks to ensure ongoing regulatory compliance.<br> Oversee regulatory examinations, internal and external audit reviews, and the implementation of corrective action plans.<br> Prepare and present compliance reports, key risk indicators, and recommendations to senior management and relevant committees.<br> Promote a strong compliance culture through training, awareness programs, and continuous engagement with stakeholders.</p> <h4>Requirements</h4> <ul> <li>Bachelor’s degree in Business Administration, Banking, Law, or a related field.</li> <li>Minimum of 10 years of experience in compliance, anti-money laundering (AML), and counter-terrorist financing (CTF) within the banking sector.</li> <li>Professional certifications such as CAMS, ICA, or equivalent are preferred.</li> <li>Comprehensive knowledge of Central Bank of Jordan regulations and local banking legislation.</li> <li>Advanced knowledge of AML/CFT requirements, international sanctions, FATCA, and CRS regulations.</li> <li>Strong analytical skills with the ability to assess risks and identify regulatory gaps.</li> <li>Ability to prepare professional reports and presentations.</li> <li>Strong leadership and supervisory capabilities.</li> <li>Excellent communication, negotiation, and influencing skills.</li> <li>Fluency in English, both written and spoken.</li> <li>Ability to work under pressure and make sound decisions.</li> <li>Advanced proficiency in banking systems and related applications.</li> </ul></p><p></p>