Manager Jobs in Jordan

<p><h4>Job purpose</h4> <p>Oversee and manage the day-to-day operations of the manufacturing facility. Coordinate and optimize production processes, ensuring efficiency, and meeting production targets while maintaining high-quality standards. Responsible for driving operational excellence, managing resources, and fostering a culture of continuous improvement.</p> <h4>Key accountability areas</h4> <p><strong>Production planning and scheduling:</strong><br> Develop and implement production plans to meet customer demand.<br> Create and manage production schedules, optimizing resource utilization.</p> <p><strong>Resource management:</strong><br> Allocate and manage human and equipment resources effectively.<br> Ensure that staffing levels are aligned with production requirements.</p> <p><strong>Quality control and assurance:</strong><br> Implement and oversee quality control processes to ensure product quality.<br> Collaborate with the quality management team to maintain high-quality standards.</p> <p><strong>Process optimization:</strong><br> Identify opportunities for process improvement and implement efficiency measures.<br> Implement lean manufacturing principles and continuous improvement initiatives.</p> <p><strong>Cost control and budget management:</strong><br> Monitor and control manufacturing costs to meet budgetary constraints.<br> Implement cost-saving measures without compromising quality or safety.</p> <p><strong>Health and safety compliance:</strong><br> Ensure compliance with health and safety regulations and standards.<br> Implement and enforce safety protocols to create a secure working environment.</p> <p><strong>Supply chain coordination:</strong><br> Collaborate with supply chain teams to ensure timely availability of raw materials.<br> Manage relationships with suppliers to optimize the supply chain.</p> <p><strong>Team leadership and development:</strong><br> Lead and manage manufacturing teams, providing guidance and support.<br> Develop a culture of accountability, teamwork, and continuous learning.</p> <p><strong>Production efficiency metrics:</strong><br> Establish and monitor key performance indicators (KPIs) to measure production efficiency.<br> Analyze data to identify areas for improvement and track progress.</p> <p><strong>Cross-functional collaboration:</strong><br> Collaborate with other departments such as engineering, maintenance, and quality assurance.<br> Participate in cross-functional teams to address operational challenges.</p> <h4>Role accountability</h4> <p><strong>HR proficiency:</strong><br> Ability to recruit, recognize, and cultivate high performers and expose them in order to create a robust second line of management.<br> Ability to recognize low performers and guide them to improve or release them.<br> Ability to treat subordinates equally without any discrimination.<br> Assessment criteria of subordinates is performance that leads to planned results.<br> Ensure availability of delegation of authority matrix to have sufficient delegations as per company policy.</p> <p><strong>Responsibility:</strong><br> Must take full responsibility for his operation as per the job description and the required deliverables from this position, taking into consideration the general company guidelines.<br> Able to anticipate problems and make the necessary proactive steps to prevent them.<br> Ability to take necessary and proper timely decisions.</p> <p><strong>Delivery:</strong><br> Deliver the required results in a timely manner with required quality and cost.</p> <p><strong>Making a tangible difference:</strong><br> Must make a tangible difference to his area of operation and exceed business expectations.</p> <p><strong>Business planning and performance:</strong><br> Able to transform the corporate goals into business plans.<br> Able to plan, follow-up, and execute those plans, whether they are annual or development plans.<br> Monitor the plan performance and initiate action to strengthen results and take the corrective action accordingly.<br> Provide periodic work progress reports.<br> Responsible for monitoring and controlling budgets and expenses to achieve optimum cost efficiency.</p> <p><strong>Organizational development:</strong><br> Develop the organizational structure according to the current requirements taking into consideration future and development plans.<br> Ensure availability of job descriptions for all job roles and deployment.</p> <p><strong>Business process improvements:</strong><br> Develop, coordinate well-defined written systems, policies, procedures, and seek automation opportunities as much as possible.<br> Should be conversant and able to navigate through IT solutions especially those relevant to his job and business.<br> Promote the automated systems and use them fully, to spread its culture.</p> <p><strong>Quality:</strong><br> Quality is considered as alfanar’s prime competitive advantage; as such, managers are expected to act accordingly.</p> <p><strong>Adaptation:</strong><br> Adapt to new and alternative techniques, technologies, management structures, and business models.</p> <p><strong>Health, safety and environment:</strong><br> Ensure a safe, secure, and legal work environment as per the standard regulations.</p> <h4>Academic qualification</h4> <p>Bachelor degree in electrical engineering</p> <h4>Work experience</h4> <p>6 to 10 years</p> <h4>Technical / functional competencies</h4> <ul> <li>Operations management</li> <li>Operations planning</li> <li>Operations research</li> </ul></p><p></p>

<p><h4>Job purpose</h4> <p>Oversee and manage the day-to-day operations of the manufacturing facility. Coordinate and optimize production processes, ensuring efficiency, and meeting production targets while maintaining high-quality standards. Responsible for driving operational excellence, managing resources, and fostering a culture of continuous improvement.</p> <h4>Key accountability areas</h4> <strong>Production planning and scheduling:</strong><br> <li>Develop and implement production plans to meet customer demand.</li> <li>Create and manage production schedules, optimizing resource utilization.</li> <strong>Resource management:</strong><br> <li>Allocate and manage human and equipment resources effectively.</li> <li>Ensure that staffing levels are aligned with production requirements.</li> <strong>Quality control and assurance:</strong><br> <li>Implement and oversee quality control processes to ensure product quality.</li> <li>Collaborate with the quality management team to maintain high-quality standards.</li> <strong>Process optimization:</strong><br> <li>Identify opportunities for process improvement and implement efficiency measures.</li> <li>Implement lean manufacturing principles and continuous improvement initiatives.</li> <strong>Cost control and budget management:</strong><br> <li>Monitor and control manufacturing costs to meet budgetary constraints.</li> <li>Implement cost-saving measures without compromising quality or safety.</li> <strong>Health and safety compliance:</strong><br> <li>Ensure compliance with health and safety regulations and standards.</li> <li>Implement and enforce safety protocols to create a secure working environment.</li> <strong>Supply chain coordination:</strong><br> <li>Collaborate with supply chain teams to ensure timely availability of raw materials.</li> <li>Manage relationships with suppliers to optimize the supply chain.</li> <strong>Team leadership and development:</strong><br> <li>Lead and manage manufacturing teams, providing guidance and support.</li> <li>Develop a culture of accountability, teamwork, and continuous learning.</li> <strong>Production efficiency metrics:</strong><br> <li>Establish and monitor key performance indicators (KPIs) to measure production efficiency.</li> <li>Analyze data to identify areas for improvement and track progress.</li> <strong>Cross-functional collaboration:</strong><br> <li>Collaborate with other departments such as engineering, maintenance, and quality assurance.</li> <li>Participate in cross-functional teams to address operational challenges.</li> <h4>Role accountability</h4> <strong>HR proficiency:</strong><br> <li>Ability to recruit, recognize and cultivate high performers and expose them in order to create a robust second line of management.</li> <li>Ability to recognize low performers and guide them to improve or release them.</li> <li>Ability to treat subordinates equally without any discrimination.</li> <li>Assessment criteria of subordinates is performance that leads to planned results.</li> <li>Ensure availability of delegation of authority matrix to have sufficient delegations as per company policy.</li> <strong>Responsibility:</strong><br> <li>Must take full responsibility for his operation as per the job description and the required deliverables from this position, taking into consideration the general company guidelines.</li> <li>Able to anticipate problems and make the necessary proactive steps to prevent them.</li> <li>Ability to take necessary and proper timely decisions.</li> <strong>Delivery:</strong><br> <li>Deliver the required results in timely manner with required quality and cost.</li> <strong>Making a tangible difference:</strong><br> <li>Must make a tangible difference to his area of operation and exceed business expectations.</li> <strong>Business planning and performance:</strong><br> <li>Able to transform the corporate goals into business plans.</li> <li>Able to plan, follow-up and execute those plans, whether they are annual or development plans.</li> <li>Monitor the plan performance and initiate action to strengthen results and take the corrective action accordingly.</li> <li>Provide periodic work progress reports.</li> <li>Responsible for monitoring and controlling budgets and expenses to achieve the optimum cost efficiency.</li> <strong>Organizational development:</strong><br> <li>Develop the organizational structure according to the current requirements taking into consideration future and development plans.</li> <li>Ensure availability of job descriptions for all job roles and deployment.</li> <strong>Business process improvements:</strong><br> <li>Develop, coordinate well-defined written systems, policies, procedures, and seek automation opportunities as much as possible.</li> <li>Should be conversant and able to navigate through IT solutions especially those relevant to his job and business.</li> <li>Promote the automated systems and using them fully, to spread its culture.</li> <strong>Quality:</strong><br> <p>Quality is considered as alfanar’s prime competitive advantage; as such, managers are expected to act accordingly.</p> <strong>Adaptation:</strong><br> <li>Adapt to new and alternative techniques, technologies, management structures, and business models.</li> <strong>Health, safety and environment:</strong><br> <li>Ensure a safe, secure, and legal work environment as per the standard regulations.</li> <h4>Academic qualification</h4> <p>Bachelor degree in electrical engineering</p> <h4>Work experience</h4> <p>6 to 10 years</p> <h4>Technical / functional competencies</h4> <li>Operations management</li> <li>Operations planning</li> <li>Operations research</li></p><p></p>

<p><h4>Job purpose</h4> <p>Oversee and manage the day-to-day operations of the manufacturing facility. Coordinate and optimize production processes, ensuring efficiency, and meeting production targets while maintaining high-quality standards. Responsible for driving operational excellence, managing resources, and fostering a culture of continuous improvement.</p> <h4>Key accountability areas</h4> <strong>Production planning and scheduling:</strong><br> <li>Develop and implement production plans to meet customer demand.</li> <li>Create and manage production schedules, optimizing resource utilization.</li> <strong>Resource management:</strong><br> <li>Allocate and manage human and equipment resources effectively.</li> <li>Ensure that staffing levels are aligned with production requirements.</li> <strong>Quality control and assurance:</strong><br> <li>Implement and oversee quality control processes to ensure product quality.</li> <li>Collaborate with the quality management team to maintain high-quality standards.</li> <strong>Process optimization:</strong><br> <li>Identify opportunities for process improvement and implement efficiency measures.</li> <li>Implement lean manufacturing principles and continuous improvement initiatives.</li> <strong>Cost control and budget management:</strong><br> <li>Monitor and control manufacturing costs to meet budgetary constraints.</li> <li>Implement cost-saving measures without compromising quality or safety.</li> <strong>Health and safety compliance:</strong><br> <li>Ensure compliance with health and safety regulations and standards.</li> <li>Implement and enforce safety protocols to create a secure working environment.</li> <strong>Supply chain coordination:</strong><br> <li>Collaborate with supply chain teams to ensure timely availability of raw materials.</li> <li>Manage relationships with suppliers to optimize the supply chain.</li> <strong>Team leadership and development:</strong><br> <li>Lead and manage manufacturing teams, providing guidance and support.</li> <li>Develop a culture of accountability, teamwork, and continuous learning.</li> <strong>Production efficiency metrics:</strong><br> <li>Establish and monitor key performance indicators (KPIs) to measure production efficiency.</li> <li>Analyze data to identify areas for improvement and track progress.</li> <strong>Cross-functional collaboration:</strong><br> <li>Collaborate with other departments such as engineering, maintenance, and quality assurance.</li> <li>Participate in cross-functional teams to address operational challenges.</li> <h4>Role accountability</h4> <strong>HR proficiency:</strong><br> <li>Ability to recruit, recognize and cultivate high performers and expose them in order to create a robust second line of management.</li> <li>Ability to recognize low performers and guide them to improve or release them.</li> <li>Ability to treat subordinates equally without any discrimination.</li> <li>Assessment criteria of subordinates is performance that leads to planned results.</li> <li>Ensure availability of delegation of authority matrix to have sufficient delegations as per company policy.</li> <strong>Responsibility:</strong><br> <li>Must take full responsibility for his operation as per the job description and the required deliverables from this position, taking into consideration the general company guidelines.</li> <li>Able to anticipate problems and make the necessary proactive steps to prevent them.</li> <li>Ability to take necessary and proper timely decisions.</li> <strong>Delivery:</strong><br> <li>Deliver the required results in timely manner with required quality and cost.</li> <strong>Making a tangible difference:</strong><br> <li>Must make a tangible difference to his area of operation and exceed business expectations.</li> <strong>Business planning and performance:</strong><br> <li>Able to transform the corporate goals into business plans.</li> <li>Able to plan, follow-up and execute those plans, whether they are annual or development plans.</li> <li>Monitor the plan performance and initiate action to strengthen results and take the corrective action accordingly.</li> <li>Provide periodic work progress reports.</li> <li>Responsible for monitoring and controlling budgets and expenses to achieve the optimum cost efficiency.</li> <strong>Organizational development:</strong><br> <li>Develop the organizational structure according to the current requirements taking into consideration future and development plans.</li> <li>Ensure availability of job descriptions for all job roles and deployment.</li> <strong>Business process improvements:</strong><br> <li>Develop, coordinate well-defined written systems, policies, procedures, and seek automation opportunities as much as possible.</li> <li>Should be conversant and able to navigate through IT solutions especially those relevant to his job and business.</li> <li>Promote the automated systems and using them fully, to spread its culture.</li> <strong>Quality:</strong><br> <p>Quality is considered as alfanar’s prime competitive advantage; as such, managers are expected to act accordingly.</p> <strong>Adaptation:</strong><br> <li>Adapt to new and alternative techniques, technologies, management structures, and business models.</li> <strong>Health, safety and environment:</strong><br> <li>Ensure a safe, secure, and legal work environment as per the standard regulations.</li> <h4>Academic qualification</h4> <p>Bachelor degree in electrical engineering</p> <h4>Work experience</h4> <p>6 to 10 years</p> <h4>Technical / functional competencies</h4> <li>Operations management</li> <li>Operations planning</li> <li>Operations research</li></p><p></p>

<p><h4>Job summary</h4> <p>Responsible for the daily shift operations of housekeeping, recreation/health club and, if applicable, laundry. Directs and works with employees to verify property guestrooms, public space and employee areas are clean and well maintained. Completes inspections and holds people accountable for corrective action. Position assists in ensuring guest and employee satisfaction while maintaining the operating budget.</p> <h4>Candidate profile</h4> <p><strong>Education and experience</strong></p> <ul> <li>High school diploma or GED; 2 years experience in the housekeeping or related professional area. OR</li> <li>2-year degree from an accredited university in hotel</p><p></p>

<p><h4>Job summary</h4> <p>Responsible for the daily shift operations of housekeeping, recreation/health club and, if applicable, laundry. Directs and works with employees to verify property guestrooms, public space and employee areas are clean and well maintained. Completes inspections and holds people accountable for corrective action. Position assists in ensuring guest and employee satisfaction while maintaining the operating budget.</p> <h4>Candidate profile</h4> <p><strong>Education and experience</strong></p> <ul> <li>High school diploma or GED; 2 years experience in the housekeeping or related professional area. OR</li> <li>2-year degree from an accredited university in hotel</p><p></p>

<p><h4>Job summary</h4> <p>Assists the front office manager in administering front office functions and supervising staff on a daily basis. Front office areas include bell/door staff, switchboard and guest services/front desk. Position directs and works with managers and employees to carry out procedures ensuring an efficient check-in and check-out process. Ensures guest and employee satisfaction and maximizes the financial performance of the department.</p> <h4>Candidate profile</h4> <p><strong>Education and experience</strong></p> <ul> <li>High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area. OR</li> <li>2-year degree from an accredited university in hotel and restaurant management, hospitality</p><p></p>

<p><h4>Job summary</h4> <p>Assists the front office manager in administering front office functions and supervising staff on a daily basis. Front office areas include bell/door staff, switchboard and guest services/front desk. Position directs and works with managers and employees to carry out procedures ensuring an efficient check-in and check-out process. Ensures guest and employee satisfaction and maximizes the financial performance of the department.</p> <h4>Candidate profile</h4> <p><strong>Education and experience</strong></p> <ul> <li>High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area. OR</li> <li>2-year degree from an accredited university in hotel and restaurant management, hospitality</p><p></p>

<p><h4>Job summary</h4> <p>Areas of responsibility include restaurants/bars and room service, if applicable. Supervises daily restaurant operations and assists with menu planning, maintains sanitation standards and assists servers and hosts on the floor during peak meal periods. Strives to continually improve guest and employee satisfaction and maximize the financial performance in areas of responsibility. Determines training needed to accomplish goals, then implements plan.</p> <h4>Candidate profile</h4> <h4>Education and experience</h4> <ul> <li>High school diploma or GED; 4 years experience in the food and beverage, culinary, or related professional area.</li> <li>OR</li> <li>2-year degree from an</p><p></p>

<p><h4>Job summary</h4> <p>Areas of responsibility include restaurants/bars and room service, if applicable. Supervises daily restaurant operations and assists with menu planning, maintains sanitation standards and assists servers and hosts on the floor during peak meal periods. Strives to continually improve guest and employee satisfaction and maximize the financial performance in areas of responsibility. Determines training needed to accomplish goals, then implements plan.</p> <h4>Candidate profile</h4> <h4>Education and experience</h4> <ul> <li>High school diploma or GED; 4 years experience in the food and beverage, culinary, or related professional area.</li> <li>OR</li> <li>2-year degree from an</p><p></p>

<p><h4>About Deloitte</h4> <p>When you work for us, you commit to a career at one of the largest and most prestigious professional services firms in the world. We have received numerous awards over the last few years, including Best Employer in the Middle East, Best Consulting Firm, and the Middle East Training & Development Excellence Award.</p> <h4>Our Purpose</h4> <p>Deloitte makes an impact that matters. Every day we challenge ourselves to do what matters most — for clients, for our people, and for society. We serve clients distinctively, bringing innovative insights, solving complex challenges, and unlocking sustainable growth. We inspire our talented professionals to deliver outstanding value to clients, providing an exceptional career experience and an inclusive and collaborative culture. We contribute to society, building confidence and trust in the markets, upholding the integrity of organizations, and supporting our communities.</p> <h4>Our Shared Values</h4> <ul> <li><strong>Lead the way</strong></li> <li><strong>Serve with integrity</strong></li> <li><strong>Take care of each other</strong></li> <li><strong>Foster inclusion</strong></li> <li><strong>Collaborate for measurable impact</strong></li> </ul> <h4>Role Overview</h4> <p>During your tenure as a Project Manager, you will demonstrate and develop your capabilities in the following areas:</p> <ul> <li>Deliver exceptional client service, maximize results, and drive high performance from people while fostering collaboration across businesses and borders.</li> <li>Influence clients, teams, and individuals positively, leading by example and establishing confident relationships with senior people.</li> <li>Understand key objectives for clients and Deloitte, align to people and objectives, and set priorities and direction.</li> </ul> <h4>Qualifications</h4> <ul> <li>An undergraduate degree in Engineering, Computer Science, Economics, Business Management, or other related fields. An MBA or a relevant Master’s degree is a plus.</li> <li>PMI-PMP or equivalent certification is a must.</li> <li>10+ years in managing or implementing technology systems, for example Core Banking (Temenos, Mambu, others), Enterprise Resource Planning (Oracle, others), and digital platforms.</li> <li>Experience working with different banking products across retail and commercial banking.</li> <li>Experience in setting up different PMO/transformational offices.</li> <li>Experience in strategy execution and performance management is a plus.</li> <li>KPI certificates are a big advantage.</li> <li>Experience managing a team of at least 5 people.</li> <li>Good command of written and spoken English and Arabic.</li> <li>Ability to work independently and handle multiple tasks and responsibilities in a deadline-oriented environment with flexible working hours.</li> <li>Willingness to travel (required).</li> </ul></p><p></p>

<p><h4>About Four Seasons:</h4> <p>Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.</p> <p>At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.</p> <h4>About the location:</h4> <p>Award-winning hospitality and modern design surrounded by ancient wonders. Set atop the tallest of Amman’s seven hills, within the leafy streets of the prestigious Abdoun residential area, our newly renovated hotel is a beacon of elegance in the centre of the city – and the first and only hotel in Jordan to receive the prestigious Forbes Five-Star rating. We invite you to stay with us as you explore the historic sites of Petra and Wadi Rum or the storied waters of the Dead Sea, all within easy reach.</p> <h4>About the role</h4> <p>Outlet Manager is responsible for overseeing the daily operations, inventory, sales, mentoring the team members, delivering the ultimate food and beverage experience to guests and maintaining service quality and consistency for the venue (In-Room Dining (IRD) and All Day Dining).</p> <h4>What you will do</h4> <ul> <li>Select, train, evaluate, lead, motivate, coach, and discipline all employees, supervisors and assistant managers to ensure that established cultural and core standards are met; long-range strategic planning for outlet operation.</li> <li>Control labor cost and operating expenses through effective scheduling, budgeting, purchasing decisions, inventory and cash control.</li> <li>Supervise the venue service procedures, provide recognition, promote good public relations, and handle complaints, concerns or special requests for guests, clients, and group contacts.</li> <li>Observe physical condition of facilities and equipment in the venue and make recommendations for corrections and improvements as needed.</li> <li>Provide knowledge of wine and spirits and ensure quality of all food or beverage items, ingredients, and preparation methods, in an elegantly appointed environment dedicated to an attentive and distinctive experience.</li> <li>Work closely with the Assistant Director of Food and Beverage, Director of Food & Beverage and Executive Chef to design effective food menu, beverage menu and amenity options while ensuring excellent product quality at a well-placed price.</li> <li>Oversee the planning, execution, and continuous improvement of the In Room Dining (IRD) amenity program to enhance the guest experience.</li> <li>Ensure all amenities presented with the highest standards of creativity, elegance, and consistency in room placement.</li> <li>Attend regular operational meetings to ensure effective coordination and cooperation with hotel departments.</li> <li>Participate in regular team meetings and ongoing training programs to ensure service excellence.</li> <li>Conduct daily briefing and regular departmental meetings to keep employees updated on operation, informed of hotel policies and changes as well as ways to increase sales and service.</li> <li>Work professionally and cooperatively with colleagues and supervisors, maintaining a positive and respectful team atmosphere.</li> <li>Adhere to the company policies, grooming standards, and performance expectations.</li> <li>Ensure compliance with Four Seasons' Category One and Two Work Rules and Standards of Conduct (EmPact).</li> </ul> <h4>What you bring</h4> <ul> <li>High school / diploma degree or equivalent experience.</li> <li>A minimum of 5 years of experience in restaurant management or similar roles.</li> <li>Excellent verbal communication skills in both Arabic and English languages.</li> <li>Financial acumen.</li> <li>Attention to details.</li> <li>Ability to resolve issues and handle service recovery effectively.</li> <li>Strong interpersonal, communication, and motivational skills to lead diverse teams.</li> <li>Must be able to work all shifts including AMs, PMs, weekends, and holidays.</li> </ul> <h4>What we offer:</h4> <ul> <li>Competitive salary, wages, and a comprehensive benefits package.</li> <li>Excellent training and development opportunities.</li> <li>Employee travel program (after completing six months with the company, you are eligible for complimentary nights in Four Seasons properties worldwide).</li> <li>Many other perks provided by the company.</li> </ul> <h4>Schedule & hours:</h4> <p>Full time job.<br> Scheduled days and times may vary based on need.<br> Due to local labor law, applicants must hold work authorization for Jordan, namely a Jordanian ID.</p></p><p></p>

<p><h4>About Deloitte</h4> <p>When you work for us, you commit to a career at one of the largest and most prestigious professional services firms in the world. We have received numerous awards over the last few years, including Best Employer in the Middle East, Best Consulting Firm, and the Middle East Training & Development Excellence Award.</p> <h4>Our Purpose</h4> <p>Deloitte makes an impact that matters. Every day we challenge ourselves to do what matters most — for clients, for our people, and for society. We serve clients distinctively, bringing innovative insights, solving complex challenges, and unlocking sustainable growth. We inspire our talented professionals to deliver outstanding value to clients, providing an exceptional career experience and an inclusive and collaborative culture. We contribute to society, building confidence and trust in the markets, upholding the integrity of organizations, and supporting our communities.</p> <h4>Our Shared Values</h4> <ul> <li><strong>Lead the way</strong></li> <li><strong>Serve with integrity</strong></li> <li><strong>Take care of each other</strong></li> <li><strong>Foster inclusion</strong></li> <li><strong>Collaborate for measurable impact</strong></li> </ul> <h4>Role Overview</h4> <p>During your tenure as a Project Manager, you will demonstrate and develop your capabilities in the following areas:</p> <ul> <li>Deliver exceptional client service, maximize results, and drive high performance from people while fostering collaboration across businesses and borders.</li> <li>Influence clients, teams, and individuals positively, leading by example and establishing confident relationships with senior people.</li> <li>Understand key objectives for clients and Deloitte, align to people and objectives, and set priorities and direction.</li> </ul> <h4>Qualifications</h4> <ul> <li>An undergraduate degree in Engineering, Computer Science, Economics, Business Management, or other related fields. An MBA or a relevant Master’s degree is a plus.</li> <li>PMI-PMP or equivalent certification is a must.</li> <li>10+ years in managing or implementing technology systems, for example Core Banking (Temenos, Mambu, others), Enterprise Resource Planning (Oracle, others), and digital platforms.</li> <li>Experience working with different banking products across retail and commercial banking.</li> <li>Experience in setting up different PMO/transformational offices.</li> <li>Experience in strategy execution and performance management is a plus.</li> <li>KPI certificates are a big advantage.</li> <li>Experience managing a team of at least 5 people.</li> <li>Good command of written and spoken English and Arabic.</li> <li>Ability to work independently and handle multiple tasks and responsibilities in a deadline-oriented environment with flexible working hours.</li> <li>Willingness to travel (required).</li> </ul></p><p></p>

<p><h4>About Four Seasons:</h4> <p>Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.</p> <p>At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.</p> <h4>About the location:</h4> <p>Award-winning hospitality and modern design surrounded by ancient wonders. Set atop the tallest of Amman’s seven hills, within the leafy streets of the prestigious Abdoun residential area, our newly renovated hotel is a beacon of elegance in the centre of the city – and the first and only hotel in Jordan to receive the prestigious Forbes Five-Star rating. We invite you to stay with us as you explore the historic sites of Petra and Wadi Rum or the storied waters of the Dead Sea, all within easy reach.</p> <h4>About the role</h4> <p>Outlet Manager is responsible for overseeing the daily operations, inventory, sales, mentoring the team members, delivering the ultimate food and beverage experience to guests and maintaining service quality and consistency for the venue (In-Room Dining (IRD) and All Day Dining).</p> <h4>What you will do</h4> <ul> <li>Select, train, evaluate, lead, motivate, coach, and discipline all employees, supervisors and assistant managers to ensure that established cultural and core standards are met; long-range strategic planning for outlet operation.</li> <li>Control labor cost and operating expenses through effective scheduling, budgeting, purchasing decisions, inventory and cash control.</li> <li>Supervise the venue service procedures, provide recognition, promote good public relations, and handle complaints, concerns or special requests for guests, clients, and group contacts.</li> <li>Observe physical condition of facilities and equipment in the venue and make recommendations for corrections and improvements as needed.</li> <li>Provide knowledge of wine and spirits and ensure quality of all food or beverage items, ingredients, and preparation methods, in an elegantly appointed environment dedicated to an attentive and distinctive experience.</li> <li>Work closely with the Assistant Director of Food and Beverage, Director of Food & Beverage and Executive Chef to design effective food menu, beverage menu and amenity options while ensuring excellent product quality at a well-placed price.</li> <li>Oversee the planning, execution, and continuous improvement of the In Room Dining (IRD) amenity program to enhance the guest experience.</li> <li>Ensure all amenities presented with the highest standards of creativity, elegance, and consistency in room placement.</li> <li>Attend regular operational meetings to ensure effective coordination and cooperation with hotel departments.</li> <li>Participate in regular team meetings and ongoing training programs to ensure service excellence.</li> <li>Conduct daily briefing and regular departmental meetings to keep employees updated on operation, informed of hotel policies and changes as well as ways to increase sales and service.</li> <li>Work professionally and cooperatively with colleagues and supervisors, maintaining a positive and respectful team atmosphere.</li> <li>Adhere to the company policies, grooming standards, and performance expectations.</li> <li>Ensure compliance with Four Seasons' Category One and Two Work Rules and Standards of Conduct (EmPact).</li> </ul> <h4>What you bring</h4> <ul> <li>High school / diploma degree or equivalent experience.</li> <li>A minimum of 5 years of experience in restaurant management or similar roles.</li> <li>Excellent verbal communication skills in both Arabic and English languages.</li> <li>Financial acumen.</li> <li>Attention to details.</li> <li>Ability to resolve issues and handle service recovery effectively.</li> <li>Strong interpersonal, communication, and motivational skills to lead diverse teams.</li> <li>Must be able to work all shifts including AMs, PMs, weekends, and holidays.</li> </ul> <h4>What we offer:</h4> <ul> <li>Competitive salary, wages, and a comprehensive benefits package.</li> <li>Excellent training and development opportunities.</li> <li>Employee travel program (after completing six months with the company, you are eligible for complimentary nights in Four Seasons properties worldwide).</li> <li>Many other perks provided by the company.</li> </ul> <h4>Schedule & hours:</h4> <p>Full time job.<br> Scheduled days and times may vary based on need.<br> Due to local labor law, applicants must hold work authorization for Jordan, namely a Jordanian ID.</p></p><p></p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>We are looking for Expert Storage Administrators with strong hands-on experience managing S3 and NFS storage platforms within high-performance computing (HPC) environments.<br> The role is responsible for ensuring high availability, performance, scalability, capacity, and secure data access across storage infrastructure.<br> Key Responsibilities Administer, configure, and support S3 and NFS storage platforms .<br> Monitor and optimize storage performance, capacity, availability, and scalability .<br> Manage storage access, permissions, quotas, replication, and data protection .<br> Troubleshoot storage, filesystem, and data-access issues across HPC environments.<br> Support storage integration with Linux, Kubernetes, and HPC workloads .<br> Perform storage health monitoring, performance analysis, and capacity planning.<br> Support data replication, backup, recovery, and protection mechanisms.<br> Automate routine storage administration and maintenance activities where applicable.<br> Participate in incident resolution and root-cause analysis for storage-related issues.<br> Maintain technical documentation, configurations, and operational procedures.<br> Strong hands-on experience as a Storage Administrator / Storage Engineer .<br> Expert-level S3 and NFS administration is mandatory.<br> Experience supporting HPC storage environments .<br> Strong knowledge of Linux storage and filesystem administration .<br> Experience integrating storage with Kubernetes/containerized workloads .<br> Strong understanding of: S3 / Object Storage NFS Storage performance &amp; monitoring Capacity management Permissions &amp; access control Quotas Replication Data protection High availability Experience troubleshooting complex storage and data-access issues .<br> Experience with storage automation/scripting is preferred.<br> Relevant storage certifications are preferred.<br></span> </div>

<p><strong>1.&nbsp; Purpose of the Position:</strong></p> <p>Reporting to the CEO, the Finance Director provides strategic financial leadership for the organisation and its relevant entities, ensuring that financial resources, systems and controls enable the effective delivery of the organisation's strategy. The role is responsible for financial sustainability, planning, stewardship, governance, risk management, compliance, grant and programme finance, financial systems, and high-quality decision support to the CEO, Senior Management Team and Board.</p> <p>The Finance Director leads the Finance Department and works across all departments to ensure strong financial accountability, value for money, timely and reliable financial information, donor and statutory compliance, and a culture of responsible resource management. The role also contributes to strengthening the financial management capacity of local partners and organisational entities in line with the organisation's commitment to localisation, system strengthening and sustainable organisational effectiveness.</p> <p><strong>2.&nbsp; Responsibilities:</strong></p> <p><strong>Strategic Financial Leadership and Sustainability</strong></p> <ul> <li>Translate the organisation's strategy into multi-year financial plans, annual budgets, forecasts and financial scenarios.</li> <li>Advise the CEO, SMT and Board on financial performance, sustainability, affordability, trade-offs and strategic financial choices.</li> <li>Lead analysis of restricted and unrestricted income, cost recovery, reserves, liquidity, funding concentration and organisational financial sustainability.</li> <li>Develop financial scenarios and recommendations to support growth, contraction, new investments, programme expansion and changing funding conditions.</li> <li>Ensure the organisational operating model and resource allocation remain aligned with strategic priorities and available resources.</li> <li>Support the development of sustainable revenue and funding models while maintaining appropriate financial controls and risk parameters.</li> </ul> <p><strong>Budgeting, Forecasting and Financial Performance</strong></p> <ul> <li>Lead the annual organisational budgeting process and ensure departmental and programme budgets are aligned with strategic and operational priorities.</li> <li>Maintain rolling forecasts and cash-flow projections and identify emerging financial pressures or opportunities early.</li> <li>Provide regular budget-versus-actual analysis, forecasts, dashboards and management information to budget holders, SMT, CEO and Board.</li> <li>Work with Directors and budget holders to strengthen financial ownership, forecasting accuracy and corrective action.</li> <li>Ensure timely completion of monthly and annual accounts, reconciliations and financial statements.</li> </ul> <p><strong>Financial Governance, Risk and Compliance</strong></p> <ul> <li>Maintain and continuously improve the organisation's financial policies, procedures, delegated authorities and internal control framework.</li> <li>Ensure compliance with applicable laws, taxation, social security requirements, accounting standards, donor requirements and organisational policies.</li> <li>Lead financial risk identification and mitigation, including liquidity, fraud, foreign exchange, banking, partner, procurement and grant-related risks.</li> <li>Maintain appropriate fraud prevention, detection, reporting and response controls in coordination with the CEO and relevant functions.</li> <li>Maintain organisational readiness for internal and external audits, facilitate audit processes, respond to findings and ensure timely implementation of agreed actions.</li> <li>Escalate significant financial, compliance or control risks promptly to the CEO and, where appropriate, the Board.</li> <li>D. Grant, Programme and Donor Financial Management</li> </ul> <p><strong>Grant, Programme and Donor Financial Management</strong></p> <ul> <li>Provide financial leadership throughout the full grant cycle: proposal development, budgeting, contracting, implementation, reporting, amendment and close-out.</li> <li>Ensure proposal budgets are realistic, competitive, fully costed and compliant with donor requirements, including appropriate recovery of direct and indirect costs.</li> <li>Ensure timely, accurate and complete donor financial reports and supporting documentation.</li> <li>Monitor grant burn rates, co-financing obligations, exchange-rate exposure, cost recovery and financial performance, and flag risks early.</li> <li>Work closely with Programmes, Partnerships/Fundraising and other departments to ensure financial considerations inform programme design and donor negotiations.</li> <li>Provide guidance and training to staff on donor financial requirements and sound grant management.</li> </ul> <p><strong>Treasury, Accounting and Financial Operations</strong></p> <ul> <li>Oversee all financial transactions, bank accounts, petty cash, credit cards, ledgers, reconciliations, creditors and debtors for the organisation and its relevant entities.</li> <li>Ensure effective cash and treasury management, maintaining adequate liquidity while maximising responsible use of available funds.</li> <li>Oversee payroll-related financial processes, statutory deductions, tax compliance and financial aspects of staff benefits.</li> <li>Ensure appropriate authorisation, segregation of duties, documentation and record retention for financial transactions.</li> <li>Maintain accurate fixed-asset records, depreciation schedules and planned replacement information.</li> </ul> <p><strong>Procurement, Contracting and Value for Money</strong></p> <ul> <li>Provide financial oversight and guidance for procurement and contracting processes in coordination with relevant departments.</li> <li>Support maintenance of appropriate supplier information and financial due diligence processes.</li> <li>Promote value for money through cost analysis, competitive procurement, responsible resource use and identification of efficiency opportunities.</li> <li>Review significant financial and commercial commitments within delegated authority and advise the CEO on material commitments and risks.</li> <li>Provide financial oversight of significant procurement and contractual commitments, without assuming responsibility for the procurement function.</li> <li>Ensure significant financial commitments are affordable, appropriately budgeted, authorised and compliant with the organisation's financial policies and delegated authorities.</li> <li>Provide independent financial analysis and challenge on material commitments, pricing, financial exposure and value for money.</li> <li>Advise the CEO and SMT on the financial implications, risks and affordability of significant commercial and contractual commitments.</li> <li>Ensure appropriate financial controls are applied before financial commitments are approved.</li> </ul> <p><strong>Financial Systems, Data and Digital Transformation</strong></p> <ul> <li>Lead the effective use, development and continuous improvement of the organisation's ERP and financial management systems.</li> <li>Drive appropriate automation and digitalisation of financial processes to improve efficiency, accuracy, controls and timely reporting.</li> <li>Ensure financial data quality, integrity, security and accessibility for authorised decision-makers.</li> <li>Develop clear financial dashboards and analytical tools that turn financial data into actionable management information.</li> </ul> <p><strong>Partner Financial Management, Localisation and System Strengthening</strong></p> <ul> <li>Lead or support financial due diligence of local partners and other recipients of organisational funds using proportionate, risk-based approaches.</li> <li>Strengthen partner financial management capacity through assessment, coaching, guidance and practical capacity-development support.</li> <li>Ensure partner financial monitoring balances accountability and compliance with the organisation's commitment to localisation and locally led delivery.</li> <li>Support locally registered entities, offices and partners to strengthen financial systems, controls and sustainability.</li> </ul> <p><strong>Finance Team Leadership and Organisational Contribution</strong></p> <ul> <li>Lead, coach and develop the Finance team, establishing clear responsibilities, performance expectations, delegation and accountability.</li> <li>Build succession and professional development within the Finance Department and reduce dependency on individual staff members.</li> <li>Represent Finance as an active member of SMT, contributing beyond the finance portfolio to organisational strategy, risk, culture and performance.</li> <li>Build financial literacy across the organisation by providing practical guidance and training to budget holders and relevant staff.</li> <li>Promote constructive cross-departmental relationships and a culture in which Finance is both a strong control function and an effective strategic partner.</li> <li>Undertake other responsibilities reasonably assigned by the CEO consistent with the seniority and purpose of the role.</li> </ul> <p><strong>3. Key Results Areas:</strong></p> <ul> <li>Strategic Financial Planning and Sustainability - multi-year financial plans, annual budgets and scenarios are aligned with the organisation's strategy and support organisational sustainability.</li> <li>Financial Performance and Decision Support - CEO, SMT and Board receive timely, accurate and decision-useful financial analysis, forecasts and dashboards.</li> <li>Financial Governance, Risk and Compliance - effective controls are maintained; material risks are identified early; statutory, donor and organisational requirements are met.</li> <li>Grant and Programme Financial Management - proposal budgets, grant monitoring, donor reporting and grant close-out are timely, accurate and compliant.</li> <li>Organisational Efficiency and Value for Money - resources are used responsibly and opportunities for efficiency, cost control and improved cost recovery are actively pursued.</li> <li>Systems, Data and Digital Transformation - financial systems and processes provide reliable data, efficient workflows and strong controls.</li> <li>Partner Financial Management and Localisation - partner due diligence and capacity strengthening support accountable and sustainable locally led delivery.</li> <li>Finance Team Leadership and Succession - the Finance Department demonstrates strong performance, accountability, delegation, learning and succession readiness.</li> <li>Audit and Assurance - statutory and donor audits are completed effectively and agreed recommendations are addressed in a timely manner.</li> </ul> <p><strong>4. Organisational Values:</strong></p> <ul> <li><strong>Integrity: </strong>Transparency, accountability, sound stewardship and ethical conduct in all decisions and actions.</li> <li><strong>Resilience: </strong>Adaptability, perseverance, responsible risk management and teamwork through changing conditions.</li> <li><strong>Impact: </strong>Using resources strategically to achieve measurable and meaningful results.</li> <li><strong>Innovation: </strong>Continuous improvement, intelligent use of technology and context-based solutions.</li> </ul> <p><strong>5. Education, Qualifications, Competences, Skills Required:</strong></p> <p><em>Essential:</em></p> <ul> <li>Bachelor's degree in Accounting, Finance, Business Administration or a closely related field.</li> <li>At least 12 years of progressively responsible experience in finance, accounting and financial management, including significant senior leadership responsibility.</li> <li>At least five years of relevant professional experience in the NGO/international development sector, including international or multi-country financial management exposure.</li> <li>Demonstrated experience in strategic financial planning, organisational budgeting, forecasting, cash-flow management and financial sustainability analysis.</li> <li>Strong experience with institutional donor financial management, grant budgeting, reporting, compliance and audits.</li> <li>Strong knowledge of financial controls, risk management, statutory compliance and audit processes.</li> <li>Demonstrated experience leading and developing finance teams and working effectively as part of senior management.</li> <li>Strong experience with ERP/financial management systems and their implementation, development or optimisation.</li> <li>Ability to translate complex financial information into clear analysis and recommendations for non-finance leaders and governance bodies.</li> <li>Excellent analytical, problem-solving, judgement and decision-support skills.</li> <li>Excellent written and spoken English and Arabic.</li> <li>Strong understanding of the international development and peacebuilding operating environment and commitment to the organisation's mission and values.</li> </ul> <p><em>Preferred:</em></p> <ul> <li>Postgraduate degree and/or recognised professional finance/accounting qualification such as CMA, CPA, ACCA or equivalent.</li> <li>Experience in multi-entity or international non-profit financial management, including US non-profit structures.</li> <li>Experience with partner financial due diligence and capacity strengthening in locally led programmes.</li> <li>Experience leading finance digitalisation, ERP optimisation, automation and management dashboards.</li> <li>Experience advising Boards, Finance/Audit Committees or equivalent governance bodies.</li> <li>Experience with contracts, procurement and non-profit legal or regulatory structures.</li> </ul> <p><strong>6. Core Leadership Competencies</strong></p> <ul> <li>Strategic thinking and financial judgement</li> <li>Financial stewardship and accountability</li> <li>Risk awareness and proactive problem-solving</li> <li>Decision support and business partnering</li> <li>People leadership, coaching and delegation</li> <li>Collaboration and constructive challenge</li> <li>Change leadership and continuous improvement</li> <li>Data-driven analysis and clear communication</li> <li>Integrity, discretion and professional independence</li> </ul> <p><strong>7. Authority and Representation</strong></p> <p>The Finance Director is authorised to represent the organisation in financial discussions with auditors, banks, donors/partners, suppliers, contractors and relevant authorities, and to approve or commit financial transactions within the delegated authority limits established by the Board, President and/or CEO. Material commitments, exceptions and risks must be escalated in accordance with the organisation's approved delegation and governance framework.</p> <p><strong>* Candidates are encouraged to apply before the deadline 13 September 2026.</strong></p> <p><strong>** If a suitable candidate is recruited , the position will be closed</strong></p> <p>&nbsp;</p> <p>&nbsp;</p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>At IHG Hotels &amp; Resorts, we create unforgettable experiences for our guests by empowering our people. We are looking for an experienced and strategic Human Resources Director to lead our HR function, foster a high-performance culture, and support our hotel's business objectives through exceptional people practices.<br>&nbsp;</p><br><p>A little taste of your day-to-day</p><br><p>As the Human Resources Director, you will provide strategic leadership and operational oversight across all areas of human resources. You will partner closely with the General Manager and the hotel leadership team to develop talent, strengthen employee engagement, ensure compliance, and build a workplace where colleagues can thrive.</p><br><p>Your key responsibilities will include:</p><br><p>People</p><br><p>• Create programmes to foster a positive work environment for all employees. Support and administer an annual team member satisfaction survey.<br>• Educate and train managers on HR disciplines to foster productivity and enhance performance.&nbsp;<br>• Oversee maintenance of accurate and up-to-date personnel files and records for all employees.&nbsp;<br>• Ensure hiring standards and applicable laws and regulations are followed.<br>• Build great relations with outside contacts.</p><br><p>Financial</p><br><p>• Help create and work within the HR budget.<br>• Monitor staffing and labor standards to manage costs.&nbsp;<br>• Mitigate financial risks associated with employee relations issues.<br>• Mitigate financial risks associated with employee relations issues.</p><br><p>Guest Experience</p><br><p>• Develop creative ways to inspire and motivate team members to provide guests with a unique experience.&nbsp;<br>• Make time to interact with guests to hear feedback and build relationships to understand how team members can increase guest satisfaction.&nbsp;<br>• Work with department managers to develop initiatives to reach service standards and drive continuous improvement in the guest experience.</p><br><p>Responsible Business </p><br><p>• Develop employer awareness and reputation of the hotel and the brand in the local community and promote team member involvement in local community. <br>• Research and investigate all workplace issues to discover facts, identify potential risks to the hotel or company, and facilitate resolution through your employee relations programmes.<br>• Collect and maintain data from exit interviews, turnover statistics, absenteeism reports to identify trends, training needs, and supervisory issues.</p><br><p>What we need from you</p><br><p>• Bachelor’s degree / higher education qualification / equivalent. <br>• 4 years of related experience in HR. <br>• Some supervisory experience also preferred. <br>• Professional HR designation preferred.<br>• Ability to maintain confidentiality to the extent possible in all HR related matters. <br>• Must speak local language(s). <br>• Other languages preferred.</p><br><p>What you can expect from us</p><br><p>We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – including a full uniform, impressive room discounts and some of the best training in the business.&nbsp;</p><br><p><br>Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels &amp; Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.&nbsp;</p><br><p><br>IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace. <br>So, join us and you’ll become part of our ever-growing global family.<br>&nbsp;</p><br><br> </div>

<p><h4>Job summary</h4> <p>Leads and manages all day-to-day activities related to the sales function with a focus on building long-term, value-based customer relationships that enable achievement of property sales objectives. Achieves personal booking goals and makes recommendations on booking goals of direct reports.</p> <h4>Candidate profile</h4> <p><strong>Education and experience</strong></p> <ul> <li>2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 3 years experience in the sales and marketing or related professional area. OR</li> <li>4-year bachelor's degree in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 1 year experience in the sales and marketing or related professional area.</li> </ul> <h4>Core work activities</h4> <p><strong>Supporting developing & executing sales strategies</strong></p> <ul> <li>Works with sales leader to ensure understanding of sales strategy and effective implementation of this strategy for the segment.</li> <li>Works with management team to create and implement a sales plan addressing revenue, customers and the market for the segment led by the DOS.</li> <li>Assists with the development and implementation of promotions, both internal and external.</li> </ul> <p><strong>Maximizing revenue</strong></p> <ul> <li>Provides positive and aggressive leadership to ensure maximum revenue potential (e.g., sets example with personal booking goals).</li> <li>Recommends booking goals for sales team members.</li> </ul> <p><strong>Managing sales activities</strong></p> <ul> <li>Monitors all day to day activities of direct reports.</li> <li>Approves space release for catering to maximize revenue (DOS, Group) in the absence of a Business Evaluation Manager.</li> <li>Participates in sales calls with members of sales team to acquire new business and/or close on business.</li> <li>Executes and supports the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence).</li> </ul> <p><strong>Analyzing & reporting on sales and financial data</strong></p> <ul> <li>Analyzes market information by using sales systems and implements strategy to achieve property’s financial room and catering goals.</li> <li>Assists Revenue Management with completing accurate six period projections.</li> <li>Reviews sales and catering guest satisfaction results to identify areas of improvement.</li> </ul> <p><strong>Ensuring exceptional customer service</strong></p> <ul> <li>Displays leadership in guest hospitality, exemplifies customer service and creates a positive example for guest relations.</li> <li>Interacts with guests to obtain feedback on product quality and service levels.</li> <li>Meets with guests during pre- and post-convention meetings to obtain feedback on quality of product (e.g., rooms, meeting facilities and equipment, food and beverage), service levels, execution against contract and overall satisfaction.</li> <li>Empowers employees to provide excellent customer service.</li> <li>Observes service behaviors of employees and provides feedback to individuals.</li> <li>Incorporates guest satisfaction as a component of department meetings with a focus on continuous improvement.</li> <li>Executes and supports the company’s Customer Service Standards and property’s Brand Standards.</li> <li>Participates in and practices daily service basics of the brand.</li> <li>Executes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and ensuring their satisfaction before and during their program/event.</li> <li>Serves the customer by understanding their needs and recommending the appropriate features and services that best meet their needs and exceed their expectations, while building a relationship and loyalty to the company.</li> <li>Gains understanding of the property’s primary target customer and service expectations; serves the customer by understanding their business, business issues and concerns, to offer better business solution both prior to, and during the program/event.</li> </ul> <p><strong>Building successful relationships</strong></p> <ul> <li>Develops and manages relationships with key stakeholders, both internal and external.</li> <li>Works collaboratively with off-property sales channels (e.g., Event Booking Center, Market Sales, GSO) to ensure the property needs are being achieved and the sales efforts are complementary, not duplicative.</li> <li>Works with Human Resources, Engineering and Loss Prevention to ensure compliance with local, state and federal regulations and/or union requirements.</li> <li>Attends customer events, trade shows and sales missions to maintain, build or develop key relationships with GSO Managers and customers.</li> </ul> <p><strong>Managing and conducting human resource activities</strong></p> <ul> <li>Interviews and hires management and hourly employees with the appropriate skills to meet the business needs of the operation.</li> <li>Utilizes all available on the job training tools for employees.</li> </ul> <p>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.</p> <p>Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of “Wonderful Hospitality. Always.” by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that’s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</p> <p>JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand’s namesake and company founder, J. Willard Marriott. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW</p><p></p>

<p><h4>Job summary</h4> <p>Functions as the strategic business leader of the property's hotel operations. Areas of responsibility may include front office, recreation/health club, housekeeping, food and beverage/culinary, and engineering/maintenance. The position works with direct reports (department heads) to develop and implement departmental strategies and ensures implementation of the brand service strategy and brand initiatives. The position ensures hotel operations meet the brand’s standards, targets customer needs, ensures employee satisfaction, focuses on growing revenues, maximizes the financial performance of the department, and develops positive owner relations. Develops and implements property-wide strategies that deliver products and services to meet or exceed the needs and expectations of the brand’s target customer and employees and provides a return on investment.</p> <h4>Candidate profile</h4> <p><strong>Education and experience</strong></p> <ul> <li>2-year degree from an accredited university in business administration, hotel and restaurant management, or related major; 4 years experience in guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area. OR</li> <li>4-year bachelor's degree in business administration, hotel and restaurant management, or related major; 2 years experience in guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area.</li> </ul> <h4>Core work activities</h4> <p><strong>Managing profitability</strong></p> <ul> <li>Demonstrates and communicates key drivers of guest satisfaction for the brand’s target customer.</li> <li>Analyzes service issues and identifies trends.</li> <li>Makes and executes the necessary decisions to keep property moving forward toward achievement of goals.</li> <li>Works with hotel management team to develop an operational strategy that is aligned with the brand’s business strategy and leads its execution.</li> </ul> <p><strong>Managing revenue goals</strong></p> <ul> <li>Monitors hotel operations sales performance against budget.</li> <li>Reviews reports and financial statements to determine hotel operations performance against budget.</li> <li>Coaches and supports operations team to effectively manage occupancy and rate, wages, and controllable expenses.</li> <li>Reviews the wage progress report and compares budgeted wages to actual wages, coaching direct reports to address problem areas and holding team accountable for results.</li> </ul> <p><strong>Leading operations and department teams</strong></p> <ul> <li>Champions the brand’s service vision for product and service delivery and ensures alignment amongst the hotel leadership teams.</li> <li>Develops systems to enable employees to understand guest satisfaction results.</li> <li>Communicates a clear and consistent message regarding departmental goals to produce desired results.</li> </ul> <p><strong>Managing the guest experience</strong></p> <ul> <li>Reviews guest feedback with leadership team and ensures appropriate corrective action is taken.</li> <li>Responds to and handles guest problems and complaints.</li> <li>Stays visible and interfaces with customers on a regular basis to obtain feedback on quality of product, service levels, and overall satisfaction.</li> <li>Creates an atmosphere in all rooms and food and beverage areas that meets or exceeds guest expectations.</li> </ul> <p><strong>Managing and conducting human resources activities</strong></p> <ul> <li>Facilitates the development of creative solutions to overcome obstacles and ensures implementation to continually improve guest satisfaction results.</li> <li>Ensures employees are treated fairly and equitably.</li> <li>Ensures that regular, ongoing communication is happening in operations (e.g., pre-shift briefings, staff meetings).</li> <li>Fosters employee commitment to providing excellent service, participates in daily stand-up meetings, and models desired service behaviors in all interactions with guests and employees.</li> <li>Incorporates guest satisfaction as a component of staff and operations meetings with an emphasis on generating innovative ways to continually improve results.</li> <li>Sets goals and expectations for direct reports using the performance review process and holds staff accountable for successful performance.</li> <li>Solicits employee feedback, utilizes an open door policy, and reviews employee satisfaction results to identify and address employee problems or concerns.</li> <li>Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to standard and local operating procedures (SOPs and LSOPs), and supports the peer review process.</li> <li>Conducts annual performance appraisal with direct reports according to standard operating procedures.</li> <li>Champions change, ensures brand and regional business initiatives are implemented, and communicates follow-up actions to team as necessary.</li> </ul> <p>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.</p> <p>At Westin, we are committed to empowering guests to regain control and enhance their well-being when they need it most while traveling, ensuring they can be the best version of themselves. To achieve the brand mission of becoming the preeminent wellness brand in hospitality, we need passionate and engaged associates to bring the brand’s unique programming to life. We want our associates to embrace their own well-being practices both on and off property. You are the ideal Westin candidate if you are passionate; you are active and take pride in how you maintain your well-being; you are optimistic; you are adventurous. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</p></p><p></p>

<p>JOB SUMMARY Functions as the strategic business leader of the property's Hotel Operations. Areas of responsibility may include Front Office, , Recreation/Health Club, Housekeeping, Food and Beverage/Culinary and Engineering/Maintenance. Position works with direct reports (department heads) to develop and implement departmental strategies and ensures implementation of the brand service strategy and brand initiatives. The position ensures Hotel Operations meet the brand s standards, targets customer needs, ensures employee satisfaction, focuses on growing revenues and maximizes the financial performance of the department and developing positive owner relations. Develops and implements property-wide strategies that deliver products and services to meet or exceed the needs and expectations of the brand s target customer and employees and provides a return on investment.</p><p><strong>Desired Candidate Profile</strong></p><p>Education and Experience 2-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major; 4 years experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area. OR 4-year bachelor's degree in Business Administration, Hotel and Restaurant Management, or related major; 2 years experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area.</p>

<p>JOB SUMMARY Responsible for managing and supervising all areas of the spa at W Amman Hotel and The St Regis Amman Hotel, including its programs, services, hours of operation, facilities and staff. Coordinates the delivery of spa services, including salon, skin care, fitness and wellness, massage, program coordinating, reservations, reception desk and locker room areas. As a department head, directs and works with the management team and hourly employees to successfully execute all spa operations. Strives to continually improve guest and employee satisfaction and maximize the financial performance of the department.</p><p><strong>Desired Candidate Profile</strong></p><p>Education and Experience 2-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major; 4 years experience in the spa, guest services, front desk, sales and marketing, or related professional area. OR 4-year bachelor's degree in Business Administration, Hotel and Restaurant Management, or related major; 2 years experience in the spa, guest services, front desk, sales and marketing, or related professional area.</p>