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5594 Jobs Found
Marriott Hotels & Resorts
Jordan
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<span><br>JOB SUMMARY<br>Leads and manages all day-to-day activities related to the sales function with a focus on building long-term, value-based customer relationships that enable achievement of property sales objectives. Achieves personal booking goals and makes recommendations on booking goals of direct reports.<br>CANDIDATE PROFILE <br>Education and Experience<br>• 2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 3 years experience in the sales and marketing or related professional area.<br>OR<br>• 4-year bachelor's degree in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 1 year experience in the sales and marketing or related professional area.<br>CORE WORK ACTIVITIES<br>Supporting Developing & Executing Sales Strategies<br>• Works with sales leader to ensure understanding of sales strategy and effective implementation of this strategy for the segment.<br>• Works with management team to create and implement a sales plan addressing revenue, customers and the market for the segment led by the DOS.<br>• Assists with the development and implementation of promotions, both internal and external.<br>Maximizing Revenue<br>• Provides positive and aggressive leadership to ensure maximum revenue potential (e.g., sets example with personal booking goals).<br>• Recommends booking goals for sales team members.<br>Managing Sales Activities<br>• Monitors all day to day activities of direct reports.<br>• Approves space release for catering to maximize revenue (DOS, Group) in the absence of a Business Evaluation Manager.<br>• Participates in sales calls with members of sales team to acquire new business and/or close on business.<br>• Executes and supports the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence).<br>Analyzing & Reporting on Sales and Financial Data<br>• Analyzes market information by using sales systems and implements strategy to achieve property’s financial room and catering goals.<br>• Assists Revenue Management with completing accurate six period projections.<br>• Reviews sales and catering guest satisfaction results to identify areas of improvement.<br>Ensuring Exceptional Customer Service<br>• Displays leadership in guest hospitality, exemplifies customer service and creates a positive example for guest relations.<br>• Interacts with guests to obtain feedback on product quality and service levels.<br>• Meets with guests during pre- and post-convention meetings to obtain feedback on quality of product (e.g., rooms, meeting facilities and equipment, food and beverage), service levels, execution against contract and overall satisfaction.<br>• Empowers employees to provide excellent customer service.<br>• Observes service behaviors of employees and provides feedback to individuals.<br>• Incorporates guest satisfaction as a component of department meetings with a focus on continuous improvement.<br>• Executes and supports the company’s Customer Service Standards and property’s Brand Standards.<br>• Participates in and practices daily service basics of the brand.<br>• Executes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and ensuring their satisfaction before and during their program/event.<br>• Serves the customer by understanding their needs and recommending the appropriate features and services that best meet their needs and exceed their expectations, while building a relationship and loyalty to the company.<br>• Gains understanding of the property’s primary target customer and service expectations; serves the customer by understanding their business, business issues and concerns, to offer better business solution both prior to, and during the program/event.<br>Building Successful Relationships<br>• Develops and manages relationships with key stakeholders, both internal and external.<br>• Works collaboratively with off-property sales channels (e.g., Event Booking Center, Market Sales, GSO) to ensure the property needs are being achieved and the sales efforts are complementary, not duplicative.<br>• Works with Human Resources, Engineering and Loss Prevention to ensure compliance with local, state and federal regulations and/or union requirements.<br>• Attends customer events, trade shows and sales missions to maintain, build or develop key relationships with GSO Managers and customers.<br>Managing and Conducting Human Resource Activities<br>• Interviews and hires management and hourly employees with the appropriate skills to meet the business needs of the operation.<br>• Utilizes all available on the job training tools for employees.<br>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.<br>Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of “Wonderful Hospitality. Always.” by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that’s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you. <br>JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand’s namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That’s The JW Treatment™. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</span> </div>
Jordan Himaya Activity
Jordan - Amman
<p><strong>SCOPE OF WORK</strong></p>
<p><strong>JORDAN Himaya Activity</strong></p>
<table align="center" border="1" cellpadding="0" cellspacing="0" width="497">
<tbody>
<tr>
<td >
<p><strong>Proposed Personnel</strong></p>
</td>
<td >
<p>TBD</p>
</td>
</tr>
<tr>
<td >
<p><strong>Position</strong></p>
</td>
<td >
<p>Wayfinding and Signage System Consultant</p>
</td>
</tr>
<tr>
<td >
<p><strong>Period of Performance (PoP)</strong></p>
</td>
<td >
<p>TBD</p>
</td>
</tr>
<tr>
<td >
<p><strong>Maximum Level of Effort</strong></p>
</td>
<td >
<p>TBD</p>
</td>
</tr>
<tr>
<td >
<p><strong>Base of Operations</strong></p>
</td>
<td >
<p>Amman, Jordan</p>
</td>
</tr>
<tr>
<td >
<p><strong>position reports to</strong></p>
</td>
<td >
<p>Deputy Chief of Party +Law Enforcement and Protection Specialist</p>
</td>
</tr>
</tbody>
</table>
<p><strong>Project Background:</strong></p>
<p>The Jordan Himaya Activity aims to enhance the availability and quality of essential services and protection for survivors of domestic and sexual violence in Jordan. The project works to improve survivor-centered institutional capacity and strengthen the legislative and policy frameworks that protect survivors and support effective responses to violence. Himaya applies a survivor-centered systems-strengthening approach to improve response services, and the implementation of survivor-centered legislation and policies.</p>
<p>As part of this effort, the Comprehensive Service Center (CSC) in East Amman is being established by the Family Protection and Juvenile Department (FPJD) as Jordan’s first fully co-located One-Stop Shop (OSS) for domestic and sexual violence response services. It will bring together relevant government and civil society service providers under one roof to support coordinated, confidential, trauma-informed, and survivor-centered access to protection, legal, health, psychosocial, social assistance, and referral services.</p>
<p>To support safe, accessible, and confidential navigation throughout the CSC, Himaya seeks a consultant to develop an internal and external wayfinding and signage system that promotes accessibility, privacy, reduces confusion and unnecessary waiting, and supports an empowering survivor-centered environment.</p>
<p>The CSC comprises of Three floors, with an approximate gross floor area of 3,754.14 m². The facility is designed to accommodate multiple government and partner service providers withing a single integrated survivor-centered environment. The functional distribution of the building is as follows:</p>
<table border="1" cellpadding="0" cellspacing="0">
<tbody>
<tr>
<td >
<p><strong>Floor</strong></p>
</td>
<td >
<p><strong>Size (m²)</strong></p>
<p> </p>
</td>
<td >
<p><strong>Primary Function</strong></p>
</td>
</tr>
<tr>
<td >
<p>Basement</p>
</td>
<td >
<p>1,316.81</p>
</td>
<td >
<p>Juvenile Services</p>
</td>
</tr>
<tr>
<td >
<p>Ground Floor (#sq.m)</p>
</td>
<td >
<p>1,198.13</p>
</td>
<td >
<p>Survivor Services</p>
</td>
</tr>
<tr>
<td >
<p>First Floor (#sq.m)</p>
</td>
<td >
<p>1,239.20</p>
</td>
<td >
<p>Mix Services</p>
</td>
</tr>
</tbody>
</table>
<p>The proposed wayfinding and signage system shall consider the multi-level layout, functional zoning, user journey, and the different privacy and accessibility requirements associated with each service area.</p>
<p><strong>Role’s Purpose:</strong></p>
<p>The consultant will design a comprehensive internal and external wayfinding and signage system for the CSC. The system should enable survivors and visitors to navigate the center safely, clearly, and with dignity, while supporting accessibility, confidentiality, trauma-informed service delivery, operational flow, and coordination across co-located service providers.</p>
<p><strong>Key Duties and Responsibilities:</strong></p>
<p>The consultant is expected to carry out the following: </p>
<ul>
<li><strong>Coordination and document review phase:</strong></li>
</ul>
<ol>
<li value="NaN">Hold an inception meeting with Himaya and FPJD to confirm the scope of work, methodology, workplan, deliverables, approval process, site access arrangements, and key stakeholders.</li>
<li value="NaN">Review relevant CSC documentation, including floor plans, room functions, service flows, security and confidentiality considerations, accessibility requirements, branding guidance, and other operational documents provided by Himaya.</li>
<li value="NaN">Conduct site visits to assess external and internal navigation needs, including the building approach, nearby access points, drop-off or arrival areas, building entrance, reception and intake areas, corridors, stairs, elevators, waiting areas, service rooms, child-friendly spaces, staff-only areas, emergency exits, and restricted or sensitive locations.</li>
<li value="NaN">Identify navigation barriers, privacy risks, accessibility gaps, safety considerations, unclear decision points, and priority locations where signs or other wayfinding cues are required.</li>
</ol>
<ul>
<li><strong>Design Phase:</strong></li>
</ul>
<ol>
<li value="NaN">Map key visitor journeys for different user groups, including survivors, children, persons with disabilities, accompanying persons, visitors, service providers, and staff.</li>
<li value="NaN">Develop a comprehensive wayfinding strategy covering external and internal signage, visitor flow, directional logic, naming conventions, bilingual Arabic-English content, visual cues, and accessibility considerations.</li>
<li value="NaN">Develop signage concepts and layouts, including sign hierarchy, sign types, location plans, content, and visual design standards.</li>
<li value="NaN">Ensure the system promotes accessibility, a user-friendly experience through clear communication, logical placement, and inclusive design principles.</li>
<li value="NaN">Prepare technical specifications for the signage system in, including sign locations, dimensions, materials, finishes, and mounting and installation requirements.</li>
<li value="NaN">Coordinate with Himaya, FPJD, relevant building or engineering counterparts, service providers, and suppliers as needed to ensure that the proposed wayfinding system is practical, survivor-centered, and aligned with CSC operational requirements.</li>
</ol>
<ul>
<li><strong>Wayfinding plan validation phase:</strong></li>
</ul>
<ol>
<li value="NaN">Prepare a draft signage location plan and technical design package for review by Himaya and FPJD, including marked-up floor plans or layouts, sign schedules, sign content, design concepts, technical specifications, and installation requirements.</li>
<li value="NaN">Prepare a sufficiently detailed Bill of Quantities (BoQ) and cost estimate for the proposed wayfinding system, including sign types, quantities, materials, specifications, unit rates where available, total estimated costs, and installation requirements.</li>
<li value="NaN">Facilitate validation meetings with Himaya, FPJD, and relevant stakeholders to present findings, review the proposed system, document feedback, and agree on revisions and implementation priorities.</li>
<li value="NaN">Deliver a presentation summarizing the assessment findings, visitor journey analysis, the internal and external wayfinding system, design package, implementation priorities, and any risks or decisions requiring Himaya approval.</li>
<li value="NaN">Revise and finalize all design deliverables based on Himaya and stakeholder feedback; conduct all necessary design review meetings and continue revising the designs until final stakeholder approval is obtained. Submit editable source files, final PDF versions, and supporting documentation requested by Himaya.</li>
</ol>
<ul>
<li><strong>I</strong><strong>nstallation support and final handover phase:</strong></li>
</ul>
<ol>
<li value="NaN">Provide technical support during procurement and production, including responding to clarification questions, reviewing submissions, samples, mock-ups, and material selections.</li>
<li value="NaN">Conduct site visits during installation to monitor placement, visibility, quality, accessibility, safety, and consistency with the approved wayfinding package.</li>
<li value="NaN">Conduct a final handover review with Himaya and relevant stakeholders and submit a final handover note documenting photos of installed signage, and any remaining operational recommendations.</li>
</ol>
<p><strong>Deliverables:</strong></p>
<ol>
<li>Site Assessment and Visitor Journey Report, covering external and internal navigation needs, user journeys, accessibility considerations, confidentiality and safety risks, key decision points, priority signage locations, and recommended wayfinding improvements.</li>
<li>Draft Wayfinding Strategy and Signage Design Package, including the proposed internal and external wayfinding approach, signage hierarchy, naming conventions, bilingual Arabic-English content, icons or pictograms, sign types, marked-up floor plans or layouts, sign locations, dimensions, materials, finishes, mounting methods, technical specifications, and installation notes.</li>
<li>Detailed Bill of Quantities and Cost Estimate, including sign types, quantities, materials, specifications, unit rates where available, total estimated costs including installation costs</li>
<li>Final Wayfinding Package and Presentation, incorporating Himaya and stakeholder feedback, including the final signage location plan, design package, BoQ, implementation priorities, risks, pending decisions, editable source files, final PDF versions, and supporting documentation requested by Himaya.</li>
<li>A complete signage schedule identifying sign reference numbers, locations, dimensions, content, materials and quantities.</li>
<li>Installation Support and Final Handover Note, including technical comments during supplier/procurement review, observations from installation site visits, assessment of placement, visibility, quality, accessibility, safety, and consistency with the approved package, photos of installed signs, punch-list items, and remaining operational recommendations.</li>
</ol>
<p><strong>Qualifications</strong></p>
<p>The following qualifications are required for the wayfinding consultant:</p>
<ol>
<li value="NaN">Bachelor's degree in graphic design, visual communication, environmental design, architecture, urban design, or related field. A relevant advanced degree is desirable.</li>
<li value="NaN">Minimum of 10 years of relevant professional experience in wayfinding, signage systems, environmental graphic design, institutional facility navigation, or public-facing service facility navigation.</li>
<li value="NaN">Demonstrated experience designing internal and external wayfinding or signage systems for governmental, health, justice, protection, social service, education, or other high-traffic public-facing facilities.</li>
<li value="NaN">Demonstrated ability to translate service flows, confidentiality needs, security requirements, accessibility needs, and visitor experience considerations into practical wayfinding solutions.</li>
<li value="NaN">Strong understanding of accessibility and universal design principles, including readable signage, inclusive navigation, high-contrast visuals, and the needs of people with disabilities.</li>
<li value="NaN">Experience preparing signage schedules, technical specifications, bills of quantities, cost estimates, supplier-ready design packages, and installation notes.</li>
</ol>
<p><strong>Reporting</strong></p>
<p>The consultant will report to the Deputy Chief of Party and the Law Enforcement and Protection Specialist.</p>
<p><strong>Duration and Timeline:</strong></p>
<p>The consultant is expected to complete all assignments and submit all required deliverables within a maximum of 2 months from the start of the consultancy.</p>
<p><strong>Application Process:</strong></p>
<p>Interested applicants are invited to submit the following documents:</p>
<ul>
<li>Updated Curriculum Vitae (CV).</li>
<li>A cover letter outlining their relevant qualifications, experience, and interest in this consultancy.</li>
<li>A portfolio demonstrating at least 3 similar projects completed within the last ten years.</li>
<li>Estimated level of effort (number of working days) and daily rate required to complete the assignment.</li>
</ul>
<p>Applications must be submitted by email to <strong>Himaya_info@dai.com</strong> no later than the close of business<strong> (COB) on July 28, 2026</strong> with the subject line Application – Wayfinding and Signage System Consultant<strong>.</strong> Only shortlisted candidates will be contacted.</p>
Optimiza
Jordan
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<span>Optimiza is looking for a motivated Business Analyst to join our team and contribute to the successful delivery of projects and business initiatives.<br> In this role, you will work with stakeholders to gather requirements, analyze business processes, and support the development of effective solutions that align with company goals.<br> Key Responsibilities: Engage with stakeholders to gather, analyze, and document detailed business requirements and ensure they align with the organization’s goals and project objectives.<br> Conduct in-depth analysis of business processes, workflows, and systems, identifying areas for improvement and recommending solutions that enhance efficiency and effectiveness.<br> Translate business requirements into functional specifications and user stories, collaborating closely with developers and technical teams.<br> Develop process models, flowcharts, and diagrams to visually represent business operations, system interactions, and solution designs.<br> Create detailed Business Requirement Documents (BRDs), Functional Specifications Documents (FSDs), and other project documentation to guide development and implementation.<br> Support testing and quality assurance efforts by defining test cases, coordinating User Acceptance Testing (UAT), and ensuring that solutions meet business requirements.<br> Annual Bonus Class A Health Insurance Training & Development Bachelor's degree in Business Administration, Information Technology, or a related field.<br> 3-5 years of experience as a Business Analyst or in a similar role.<br> Good understanding of business analysis techniques and methodologies.<br> Strong analytical and problem-solving skills.<br> Excellent communication and interpersonal skills.<br> Familiarity with project management methodologies such as Agile and Waterfall.<br> Experience with requirement gathering and documentation tools.<br></span> </div>
Client of Kalamntina
Jordan - Amman
<p><b>Responsibilities</b></p>
<ul>
<li>Build, maintain, and strengthen relationships with high-value commercial clients and institutions.</li>
<li>Conduct regular meetings with clients to identify their financial needs, analyze requirements, and recommend suitable banking solutions.</li>
<li>Coordinate with internal departments to ensure timely delivery and implementation of banking products and services.</li>
<li>Collect and report client feedback to support service improvement and enhance customer satisfaction.</li>
<li>Process and manage all sales-related documentation accurately, professionally, and within agreed timelines.</li>
<li>Maintain accurate client records and update customer information in the bank's systems.</li>
<li>Monitor client portfolios and ensure all banking activities comply with internal policies and regulatory requirements.</li>
<li>Participate in committees, meetings, and projects as assigned, and implement approved decisions.</li>
<li>Contribute to achieving sales targets while delivering a high standard of customer service and relationship management.</li>
</ul><p><strong>Desired Candidate Profile</strong></p><p><b>Qualifications</b></p>
<ul>
<li>Bachelor's degree in Finance, Banking, Business Administration, or a related field.</li>
<li>1 3 years of experience in banking, financial services, sales, or a similar role (1 year of relevant experience preferred).</li>
<li>Knowledge of banking products, commercial banking operations, and customer relationship management.</li>
<li>Understanding of banking regulations, policies, procedures, and compliance requirements.</li>
<li>Strong analytical, problem-solving, and decision-making skills.</li>
<li>Excellent communication, negotiation, and interpersonal skills.</li>
<li>Strong customer service and sales orientation.</li>
<li>Ability to work collaboratively in a team environment and manage multiple priorities.</li>
<li>Proficiency in Microsoft Office applications and banking systems.</li>
<li>Good command of English (written and spoken).</li>
<li>Fresh graduates are welcome to apply.</li>
</ul>
Jordan - Jordan
<p>We envisage success in this role to include; Management and oversight of all onboarding activities end to end for KSA initially, with the broader GCC thereafter, to ensure a professional candidate experience Partner with Division Leadership to ensure transparency, efforts and focus on meeting strict project resource deadlines Work closely with Talent Acquisition to understand and manage upcoming hires, including prioritizing commencements and providing applicable mobilization updates on each candidate Work closely with Support Division stakeholders to ensure that all new hires have the necessary resources such as IT equipment, systems access, venue access necessary for success Display strong knowledge and understanding of the local labor market and requirements Development of support materials such as New Joiner Packs and Standard Operating Procedures Provide personalized after care to employees to facilitate their relocation such as assisting with opening bank accounts, rental guidance, dependent support etc. Other responsibilities assigned by HR Leadership.</p><p><strong>Desired Candidate Profile</strong></p><p>To be successful in this dynamic opportunity, we envision that your career journey to date will include a minimum of 10 years career experience in an HR role with at least 2 to 3 years in a fast-paced position focused on onboarding new hires. Ideally applicants will hold a bachelor s degree in Human Resource Management, Organizational Development, or a related discipline. A CIPD qualification or equivalent HR qualification would be an advantage. Previous experience in onboarding activities is essential and an understanding of local regulations on mobility is desired.</p>
Client of Kalamntina
Jordan - Amman
<p><b>Responsibilities</b></p><p>Develop high-quality campaign copy in both Arabic and English across a wide range of communication channels, including digital, social media, out-of-home (OOH), radio, print, and in-branch marketing materials.</p><p>Collaborate with the creative team to conceptualize and deliver compelling campaign ideas, headlines, taglines, and messaging that align with brand objectives.</p><p>Write clear and engaging scripts for video and audio content, ensuring messaging is effective across both visual and spoken formats.</p><p>Maintain and strengthen the brand's tone of voice across Arabic and English communications, while supporting internal teams in its consistent application.</p><p>Review, edit, and refine copy produced by cross-functional teams to ensure accuracy, quality, and adherence to brand and communication standards.</p><p>Work closely with the content team to ensure Arabic and English copy is equally impactful, culturally appropriate, and consistent in meaning and intent.</p><p><strong>Desired Candidate Profile</strong></p><p><b>Qualifications</b></p><p>Bachelor's degree in Marketing, Communications, Journalism, English, Arabic, or a related field is preferred.</p><p>3 5 years of professional copywriting experience within an advertising agency, creative studio, or in-house brand environment.</p><p>Native-level proficiency in Arabic with excellent written communication skills in English.</p><p>Demonstrated experience in developing brand campaign copy across multiple platforms, supported by a strong and diverse portfolio.</p><p>Strong understanding of brand tone of voice and the ability to apply and maintain it consistently across all communication channels.</p><p>Excellent creative thinking, editing, and proofreading skills with exceptional attention to detail.</p>
Confidential
Jordan - Amman
<p><h4>Description</h4>
<p>At Optimiza, we are looking for an experienced project manager to drive successful delivery of our projects and support business growth. You will be responsible for planning, managing, and coordinating projects related to digital transformation within the public sector across various teams to ensure seamless execution aligned with company objectives. The role requires effective communication, strong organizational skills, and a proactive approach to overcome challenges and optimize project outcomes.</p>
<h4>Responsibilities:</h4>
<ul>
<li>Lead project planning sessions and coordinate team efforts to deliver on project goals.</li>
<li>Define clear project scopes, schedules, and budgets, and track progress to achieve milestones.</li>
<li>Manage communication between clients, vendors, and internal teams to maintain alignment and transparency.</li>
<li>Identify risks and implement mitigation strategies to minimize project impact.</li>
<li>Utilize project management tools to monitor and report on the status of projects.</li>
<li>Ensure quality assurance and deliverable standards are met or exceeded.</li>
<li>Support the continuous improvement of processes and documentation.</li>
<li>Mentor and guide junior team members as needed.</li>
</ul>
<h4>Requirements</h4>
<ul>
<li>Bachelor’s degree in Business, Management, Information Technology, or related field.</li>
<li>4 to 5 years of proven experience managing projects in a fast-paced environment.</li>
<li>Strong knowledge of project management methodologies such as Agile, Scrum, and Waterfall.</li>
<li>Proficiency with project management software and tools.</li>
<li>Exceptional leadership, communication, and stakeholder management skills.</li>
<li>Ability to identify risks early and implement effective solutions.</li>
<li>Detail-oriented with strong problem-solving abilities.</li>
<li>Project Management Professional (PMP) certification is highly desirable.</li>
</ul>
<h4>Benefits</h4>
<p>Class A medical insurance</p></p><p></p>
Confidential
Jordan - Amman
<p><h4>Description</h4>
<p>At Optimiza, we are looking for an experienced project manager to drive successful delivery of our projects and support business growth. You will be responsible for planning, managing, and coordinating projects related to digital transformation within the public sector across various teams to ensure seamless execution aligned with company objectives. The role requires effective communication, strong organizational skills, and a proactive approach to overcome challenges and optimize project outcomes.</p>
<h4>Responsibilities:</h4>
<ul>
<li>Lead project planning sessions and coordinate team efforts to deliver on project goals.</li>
<li>Define clear project scopes, schedules, and budgets, and track progress to achieve milestones.</li>
<li>Manage communication between clients, vendors, and internal teams to maintain alignment and transparency.</li>
<li>Identify risks and implement mitigation strategies to minimize project impact.</li>
<li>Utilize project management tools to monitor and report on the status of projects.</li>
<li>Ensure quality assurance and deliverable standards are met or exceeded.</li>
<li>Support the continuous improvement of processes and documentation.</li>
<li>Mentor and guide junior team members as needed.</li>
</ul>
<h4>Requirements</h4>
<ul>
<li>Bachelor’s degree in Business, Management, Information Technology, or related field.</li>
<li>4 to 5 years of proven experience managing projects in a fast-paced environment.</li>
<li>Strong knowledge of project management methodologies such as Agile, Scrum, and Waterfall.</li>
<li>Proficiency with project management software and tools.</li>
<li>Exceptional leadership, communication, and stakeholder management skills.</li>
<li>Ability to identify risks early and implement effective solutions.</li>
<li>Detail-oriented with strong problem-solving abilities.</li>
<li>Project Management Professional (PMP) certification is highly desirable.</li>
</ul>
<h4>Benefits</h4>
<p>Class A medical insurance</p></p><p></p>
Jordan - Jordan
<p><h4>Description</h4>
<p>LAWAZEM is seeking a proactive and experienced customer service team leader to join our team. In this leadership role, you will be responsible for overseeing the daily operations of the customer service team, ensuring consistently high-quality service delivery and fostering a positive work environment. You will mentor and guide team members, manage performance, and collaborate with other departments to enhance customer satisfaction and operational efficiency.</p>
<h4>Responsibilities:</h4>
<ul>
<li>Lead, supervise, and motivate the customer service team to achieve service goals and deliver excellent customer experiences.</li>
<li>Manage team performance through coaching, feedback, and development plans.</li>
<li>Monitor customer interactions, resolve escalated issues, and ensure timely resolution of customer complaints.</li>
<li>Coordinate with other departments such as sales, logistics, and product teams to address customer needs effectively.</li>
<li>Develop and implement customer service policies and procedures to optimize efficiency and service quality.</li>
<li>Analyze customer service metrics, prepare reports, and identify trends to recommend improvements.</li>
<li>Train new team members and support continuous learning initiatives.</li>
<li>Promote a customer-centric culture and ensure compliance with company standards and values.</li>
</ul>
<h4>Requirements</h4>
<ul>
<li>Proven experience in a customer service leadership or supervisory role.</li>
<li>Strong leadership and team management skills.</li>
<li>Excellent communication and interpersonal abilities.</li>
<li>Ability to handle escalated customer issues with professionalism and empathy.</li>
<li>Proficiency in CRM systems and Microsoft Office applications.</li>
<li>Analytical mindset with the ability to interpret customer service data and metrics.</li>
<li>Strong organizational and problem-solving skills.</li>
<li>Ability to work collaboratively across departments and lead a remote or onsite team.</li>
<li>Fluency in Arabic and English.</li>
</ul></p><p></p>
Jordan - Jordan
<p><h4>Description</h4>
<p>LAWAZEM is seeking a proactive and experienced customer service team leader to join our team. In this leadership role, you will be responsible for overseeing the daily operations of the customer service team, ensuring consistently high-quality service delivery and fostering a positive work environment. You will mentor and guide team members, manage performance, and collaborate with other departments to enhance customer satisfaction and operational efficiency.</p>
<h4>Responsibilities:</h4>
<ul>
<li>Lead, supervise, and motivate the customer service team to achieve service goals and deliver excellent customer experiences.</li>
<li>Manage team performance through coaching, feedback, and development plans.</li>
<li>Monitor customer interactions, resolve escalated issues, and ensure timely resolution of customer complaints.</li>
<li>Coordinate with other departments such as sales, logistics, and product teams to address customer needs effectively.</li>
<li>Develop and implement customer service policies and procedures to optimize efficiency and service quality.</li>
<li>Analyze customer service metrics, prepare reports, and identify trends to recommend improvements.</li>
<li>Train new team members and support continuous learning initiatives.</li>
<li>Promote a customer-centric culture and ensure compliance with company standards and values.</li>
</ul>
<h4>Requirements</h4>
<ul>
<li>Proven experience in a customer service leadership or supervisory role.</li>
<li>Strong leadership and team management skills.</li>
<li>Excellent communication and interpersonal abilities.</li>
<li>Ability to handle escalated customer issues with professionalism and empathy.</li>
<li>Proficiency in CRM systems and Microsoft Office applications.</li>
<li>Analytical mindset with the ability to interpret customer service data and metrics.</li>
<li>Strong organizational and problem-solving skills.</li>
<li>Ability to work collaboratively across departments and lead a remote or onsite team.</li>
<li>Fluency in Arabic and English.</li>
</ul></p><p></p>
toto
Jordan - Amman
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p>Lead and manage end-to-end HR operations and employee lifecycle activities across the organization. <br> Develop, implement, and maintain HR policies, procedures, and frameworks aligned with business objectives and industry best practices. <br> Drive talent acquisition initiatives, workforce planning, and recruitment strategies to attract and retain top talent. <br> Manage performance management processes, employee development plans, and succession planning programs. <br> Lead employee engagement and retention initiatives to foster a positive and high-performance work environment. <br> Provide strategic HR support and guidance to management on organizational and people-related matters. <br> Ensure compliance with local labor laws, employment regulations, and internal company policies. <br> Establish and monitor HR metrics, dashboards, and reports to support data-driven decision-making. <br> Manage employee relations matters and provide effective solutions to workplace challenges. <br> Support organizational development initiatives and continuous improvement projects across the business.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Bachelor's degree in Human Resources, Business Administration, or a related field. <br> 8 10 years of progressive HR experience, preferably within the financial services or corporate sector. <br> Proven experience in developing and implementing HR policies, procedures, and strategic initiatives. <br> Strong expertise in talent acquisition, workforce planning, and employee retention strategies. <br> Demonstrated experience in organizational development, performance management, and employee engagement programs. <br> Strong knowledge of labor laws, employment regulations, and HR best practices within the region. <br> Excellent leadership, communication, stakeholder management, and problem-solving skills. <br> Strong analytical, reporting, and decision-making capabilities with the ability to support business objectives through effective HR practices.</p><p></p></section>
toto
Jordan - Amman
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p><strong>Key Responsibilities</strong></p> <ul> <li>Develop and deliver high-quality Outsystems applications in alignment with business requirements.</li> <li>Provide technical leadership and mentorship to development teams, promoting best practices.</li> <li>Work with clients and stakeholders to gather requirements and translate them into technical specifications.</li> <li>Ensure the successful execution of the software development lifecycle, from design to deployment.</li> <li>Participate in code reviews and oversee adherence to coding standards.</li> <li>Stay current with Outsystems advancements and industry innovations to integrate new technologies.</li> <li>Lead project meetings to track progress and ensure timely delivery of milestones.</li> </ul> <p><strong>Requirements</strong></p> <ul> <li>Bachelor's degree in Computer Science, Software Engineering or a related field.</li> <li>A minimum of 7 years of software development experience, specializing in Outsystems.</li> <li>At least 3 years in a leadership or senior role within the Outsystems ecosystem.</li> <li>Deep understanding of application design patterns and software development best practices.</li> <li>Experience with Agile project management methodologies.</li> <li>Strong communication and team collaboration skills.</li> <li>A proactive mindset with the ability to solve complex problems.</li> <li>Outsystems certification(s) is highly regarded.</li> </ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>BlackStone eIT is looking for a talented Outsystems Senior Developer to elevate our development teams. In this pivotal role, you will be at the forefront of our Outsystems projects, leading initiatives that are crucial for our clients' success. You will leverage your extensive knowledge of the Outsystems platform to mentor junior developers and collaborate closely with business stakeholders to create cutting-edge applications that drive business value.</p><p></p></section>
Jordan - Jordan
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p><strong>POSITION SUMMARY</strong></p>
<p>Our jobs aren t just about giving guests a clean room and a freshly made bed. Instead, we want to build an experience that is memorable and unique. Our Guest Environment Experts are skilled in a wide range of housekeeping functions with responsibility for maintaining the appearance and cleanliness of the whole hotel. They are empowered to move about their space and do what needs to be done. Whether delivering guest requests, stocking carts, cleaning rooms and public spaces, or other similar responsibilities, the Guest Environment Expert makes sure the spaces in the hotel help create a great guest experience.</p></div></section>
Jordan - Jordan
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p><strong>POSITION SUMMARY</strong></p>
<p>Our jobs aren t just about giving guests a clean room and a freshly made bed. Instead, we want to build an experience that is memorable and unique. Our Guest Environment Experts are skilled in a wide range of housekeeping functions with responsibility for maintaining the appearance and cleanliness of the whole hotel. They are empowered to move about their space and do what needs to be done. Whether delivering guest requests, stocking carts, cleaning rooms and public spaces, or other similar responsibilities, the Guest Environment Expert makes sure the spaces in the hotel help create a great guest experience.</p></div></section>
Valoris Offshore
Jordan - Jordan
<p>The Humanitarian Partnership Hub (HPH) is an NRC initiative launched in January 2023 as an innovative platform that aims to address the protection and assistance needs of people on the move in the context of North Africa. HPH s approach relies on the collaboration and partnership with local organisations, host communities, and people on the move themselves. By co-designing and co-implementing with people on the move and local partners, the HPH aims to provide a tailored, localised, and multi-disciplinary response focussed on legal, education and emergency response programming. The Norwegian Refugee Council (NRC) is a global humanitarian organisation helping people forced to flee. Join us in assisting millions of people in areas where others cannot, tackling some of the world's most dangerous and difficult crises. Bring your skills and dedication to an organisation recognised for providing high quality aid and for defending the rights of refugees and internally displaced people. At NRC, we give responsibility to employees at all levels and foster professional growth and innovative teams. You can expect a supportive culture and an open dialogue with management. We are committed to diversity, equity and inclusion. Together, we save lives and rebuild futures. Safeguarding is central to NRC s work. We expect all employees to: treat everyone with respect and dignity contribute to building a safe environment for all never engage in any form of exploitation, harassment and specifically sexual exploitation, abuse and sexual harassment (SEAH) always report. NRC has a zero-tolerance approach to inaction against exploitation, abuse and SEAH</p><p>1. Professional competencies</p><p>Generic professional competencies for this position :</p><ul><li>Bachelor s degree in law</li><li>Minimum 3 years of relevant experience within the legal aid field of expertise</li><li>Legal aid technical specific knowledge from the humanitarian sector</li><li>Previous experience from working in complex and volatile contexts</li><li>Documented technical competences related to the position s responsibilities</li><li>Documented results related to the position s responsibilities</li><li>Fluency in Arabic and English, both written and verbal</li><li>Familiar with the North Africa context.</li><li>Experience working with local civil society.</li><li>Experience working in managing PCM.</li><li>Experience providing technical accompaniment, mentoring or capacity sharing support to local civil society organisations.</li></ul><p>Context-related skills, knowledge and experience :</p><p>2. Behavioural competencies</p><ul><li>Strategic thinking</li><li>Planning and delivering results</li><li>Working with people</li><li>Communicating with impact and respect</li><li>Analysing</li><li>Handling insecure environments</li><li>Performance Management</li></ul><p>The employee will be accountable for the responsibilities and the competencies, in accordance with the NRC Performance Management Manual. The following documents will be used for performance reviews:</p><ul><li>The Job Description</li><li>The individual Work- and Professional Development Plan</li><li>The Competency Framework</li></ul><p>What we offer:</p><ul><li>Duty station: Amman, Jordan.</li><li>Contract: Fixed-term contract, 12 months, with possibility of renewal based on performance and funding.</li><li>Travel: 40%</li><li>Salary/benefits: Grade 7 according to NRC s Jordan salary scale and terms and conditions. Please refer to the Job Description for additional details.</li></ul><p>NRC is an equal opportunities employer. We are committed to diversity without distinction to age, gender, religion, ethnicity, nationality, and physical ability. We think outside the box, encourage ideas, and give responsibility to all employees at all levels. You will have many opportunities to be heard and take the initiative.</p><p>Important information about the application process</p><p>Internal candidates: To apply as an internal candidate, log in with your official email or click on Opportunity Marketplace. Use your official email address when applying. Submit your application and CV in English, taking care to attach your latest CV. We receive many applications for each vacant position and so only shortlisted candidates will be contacted. Applications that do not meet the minimum standards in terms of experience or qualifications will generally not be considered. Unsolicited applications not related to this specific job advertisement will not be considered. If you have any questions about this role, please email EMAIL_ADDRESS with the job title as the subject line.</p><p>The ICLA Technical Coordinator supports legal aid partners throughout the project cycle by providing technical oversight, strengthening programme quality and compliance, and supporting partner capacity. The role contributes to legal research and analysis, monitoring, evaluation and learning, donor reporting, risk management, and coordination with internal teams and external stakeholders to ensure effective and high-quality legal aid programming. The purpose of the ICLA Technical Coordinator position is to provide support on specific technical competences related to programme development. The position has no line management responsibility. The following is a brief description of the role.</p><p>Generic responsibilities</p><ul><li>Adherence to NRC policies, guidance and procedures</li><li>Ensure that projects target beneficiaries most in need of protection, explore and asses new and better ways to assist</li><li>Promote the rights of IDPs/returnees in line with the advocacy strategy</li><li>Contribute with ICLA specific technical competence to the development of ICLA strategy, Micro LogFrame, and Plan of Action</li><li>Conduct ICLA specific technical research and document findings and recommendations</li><li>Provide ICLA specific technical input to coordination mechanism (e.g. cluster coordination) and working groups</li><li>Develop ICLA specific technical indicators and mechanism for M&E</li><li>Develop ICLA specific technical guidance, tools and mechanism</li><li>Contribute to organisational learning through the provision specific technical analysis, lessons learned and reports</li><li>Develop training modules and provide specific technical learning or/and training for partners.</li></ul><p>Specific responsibilities</p><p><br></p><p><strong>Desired Candidate Profile</strong></p><ul><li>Bachelor s degree in law</li><li>Minimum 3 years of relevant experience within the legal aid field of expertise</li><li>Legal aid technical specific knowledge from the humanitarian sector</li><li>Previous experience from working in complex and volatile contexts</li><li>Documented technical competences related to the position s responsibilities</li><li>Documented results related to the position s responsibilities</li><li>Fluency in Arabic and English, both written and verbal</li><li>Familiar with the North Africa context.</li><li>Experience working with local civil society.</li><li>Experience working in managing PCM.</li><li>Experience providing technical accompaniment, mentoring or capacity sharing support to local civil society organisations.</li></ul><p>Behavioural competencies</p><ul><li>Strategic thinking</li><li>Planning and delivering results</li><li>Working with people</li><li>Communicating with impact and respect</li><li>Analysing</li><li>Handling insecure environments</li></ul>
Jordan
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<p><b>Title:</b></p><br><br>AFCAP V: Jordan SWA Transient Aircraft Services Technician (Secret Clearance)<br><br><p><b><span>Belong, Connect, Grow</span><span>, with</span><span>KBR! </span></b></p><br><br><br><p><b><span>Program Summary</span></b></p><br><br><p><span>KBR, through the AFCAP V Program,assists</span><span>the U.S. Air Force by offering Southwest Asia Transient Aircraft Services (SWA TAS). These services</span><span>facilitate</span><span>essential</span><span>aircraft</span><span>arrivals and departures</span><span>servicesfor United States and Coalition Forces. Alongside SWA Transient Aircraft Services, KBR delivers Engineering Support, NTV Leasing, LAMS, Power Production, BOS-I, and a range of quality-of-life solutions that help sustain base operations. </span></p><br><br><br><p><b><span>Job Summary</span></b></p><br><br><p><span><span>The Transient Aircraft Services (TAS) Technician</span><span>is responsible for</span><span>the execution of</span><span>aircraft</span><span>ground handling and servicing operations at an assigned installation. Reporting directly to the Supervisor, the TAS Technician performs</span><span>aircraft</span><span>arrival, marshaling, parking, servicing, turn-around, and departure tasks in support of mission requirements.</span></span></p><br><br><p><span><span>This position ensures all</span><span>aircraft</span><span>servicing activities are conducted safely, efficiently, and in full compliance with the Performance Work Statement (PWS), applicable Technical Orders, airfield safety standards, and U.S. Government/U.S. Air Force directives. The TAS Technician is accountable for</span><span>maintaining</span><span>operational readiness, adhering to strict safety protocols, and supporting continuous 24/7/365 flight line operations in a high-tempo, austere environment.</span></span></p><br><br><br><p><b><span>Roles and Responsibilities </span></b></p><br><br><ul><li><p><span><span>Maintain a ZERO Harm workplace by strictly adhering to all flight line safety requirements, including FOD prevention, tool control, and proper use of PPE</span><span>at all times</span><span>.</span></span></p><br><br></li></ul><br><ul><li><p><span><span>Perform</span><span>aircraft</span><span>marshaling, parking, and positioning</span><span>in accordance with</span><span>applicable Technical Orders and airfield procedures.</span></span></p><br><br></li></ul><br><ul><li><p><span><span>Execute</span><span>aircraft</span><span>arrival and departure services, including</span><span>chocking</span><span>, grounding, and ensuring safe positioning on the flight line.</span></span></p><br><br></li></ul><br><ul><li><p><span><span>Conduct</span><span>aircraft</span><span>servicing operations, including general ground handling tasks required to support</span><span>aircraft</span><span>turn-around and mission readiness.</span></span></p><br><br></li></ul><br><ul><li><p><span><span>Assist</span><span>in</span><span>aircraft</span><span>launch and recovery operations in coordination with Supervisors and Airfield Management.</span></span></p><br><br></li></ul><br><ul><li><p><span><span>Perform operator-level inspections and servicing of assigned equipment, including vehicles and support equipment used in TAS operations.</span></span></p><br><br></li></ul><br><ul><li><p><span><span>Maintain strict accountability of tools and equipment;</span><span>ensure compliance with tool control programs at all times</span><span>.</span></span></p><br><br></li></ul><br><ul><li><p><span><span>Participate in FOD prevention activities, including routine flight line inspections and immediate removal of foreign objects.</span></span></p><br><br></li></ul><br><ul><li><p><span><span>Follow all applicable Technical Orders, safety directives, and standard operating procedures during all</span><span>aircraft</span><span>servicing operations.</span></span></p><br><br></li></ul><br><ul><li><p><span><span>Communicate effectively with Supervisors and team members to ensure safe and efficient execution of tasks.</span></span></p><br><br></li></ul><br><ul><li><p><span><span>Identify</span><span>and report safety hazards, equipment malfunctions, and operational issues to leadership</span><span>immediately</span><span>.</span></span></p><br><br></li></ul><br><ul><li><p><span><span>Support documentation requirements, including</span><span>aircraft</span><span>servicing records, shift logs, and inspection checklists.</span></span></p><br><br></li></ul><br><ul><li><p><span><span>Assist</span><span>in</span><span>maintaining</span><span>cleanliness and organization of the flight line and work areas.</span></span></p><br><br></li></ul><br><ul><li><p><span><span>Support training and qualification requirements to</span><span>maintain</span><span>mission readiness and compliance with certification standards.</span></span></p><br><br></li></ul><br><ul><li><p><span><span>Perform duties in austere conditions, including extreme weather, while</span><span>maintaining</span><span>safety and operational discipline.</span></span></p><br><br></li></ul><br><ul><li><p><span><span>Perform</span><span>additional</span><span>duties and</span><span>tasks as</span><span>assigned by the Supervisor or Site Manager.</span></span></p><br><br></li></ul><br><br><p><b><span>Basic Qualifications </span></b></p><br><br><ul><li><p><span><span>Must be a U.S. citizen </span></span></p><br><br></li></ul><br><ul><li><p><span><span>Ability to obtain/</span><span>maintain</span><span>a SECRET clearance </span></span></p><br><br></li></ul><br><ul><li><p><span><span>Ability to</span><span>maintain</span><span>operational continuity across rotations and work within Government-led governance rhythms</span></span></p><br><br></li></ul><br><ul><li><p><span><span>Minimum 3–5 years of experience in aviation operations,</span><span>aircraft</span><span>maintenance, or Transient Aircraft Services </span></span></p><br><br></li></ul><br><ul><li><p><span><span>Hands-on experience working on a flight line or in</span><span>aircraft</span><span>ground operations </span></span></p><br><br></li></ul><br><br><p><b><span><span>Basic knowledge of: </span></span></b></p><br><br><ul><li><p><span><span>Aircraft</span><span>marshaling and ground handling procedures </span></span></p><br><br></li></ul><br><ul><li><p><span><span>Flight line safety requirements </span></span></p><br><br></li></ul><br><ul><li><p><span><span>Use of ground support equipment</span></span></p><br><br></li></ul><br><br><br><p><b><span>Preferred Qualifications</span></b></p><br><br><ul><li><p><span><span>Prior experience supporting U.S. Air Force TAS operations</span></span></p><br><br></li></ul><br><ul><li><p><span><span>FAA Airframe & Powerplant (A&P) certification or equivalent military experience</span></span></p><br><br></li></ul><br><ul><li><p><span><span>Familiarity with FOD programs, tool control, and flight line safety compliance</span></span></p><br><br></li></ul><br><ul><li><p><span><span>Experience coordinating with MOC, Airfield Management, and</span><span>aircraft</span><span>maintenance teams</span><span>.</span></span></p><br><br></li></ul><br><br><p><b><span>K</span><span>BR Benefits</span></b></p><br><br><p><span><span>KBR offers a selection of competitive lifestyle benefits which could include</span><span>401</span><span>K plan with company match, medical, dental, vision, life insurance, AD&D, flexible spending account, disability, paid time off, or flexible work schedule. We support career advancement through professional training and development. </span></span></p><br><br><br><br><br> </div>
Confidential
Jordan - Amman
<p><h4>Description</h4>
<p><strong>About Maqsam</strong><br>
Maqsam is the leading Arabic AI-powered contact center solution in the MENA region designed to revolutionize customer experience. Leveraging groundbreaking advancements in AI technology, Maqsam has spearheaded accurate Arabic call transcription, advanced analytics, and insights, along with unique AI modeling utilizing its in-house designed LLM.</p>
<p><strong>Your opportunity</strong><br>
As a senior AI agent architect, you will play a key role in designing, optimizing, and scaling AI-powered customer experiences for leading businesses across the region. You will be responsible for translating client requirements, business flows, and knowledge bases into reliable, high-performing AI agents that deliver accurate and natural interactions. This role involves structuring and improving knowledge sources, designing prompts and workflows, evaluating AI agent behavior, and continuously enhancing performance through testing and analysis. As the bridge between technical teams and client needs, you will collaborate closely with product, engineering, and customer success teams to ensure AI solutions are practical, scalable, and aligned with business goals. You will also contribute to defining best practices for AI agent architecture, prompt quality, and conversational design while helping shape the future of Arabic AI experiences at Maqsam.</p>
<h4>Key responsibilities</h4>
<ul>
<li>Review client requirements, knowledge base documents, URLs, and business flows to assess readiness for AI agent implementation.</li>
<li>Structure and optimize knowledge bases to improve retrieval quality, contextual accuracy, and agent reliability.</li>
<li>Design, tune, and iterate on prompts, system messages, and agent instructions to improve response quality.</li>
<li>Set up and improve AI agent workflows, actions, and interaction logic.</li>
<li>Identify gaps, edge cases, and failure points in AI agent behavior and propose practical improvements.</li>
<li>Define testing approaches for AI agents, including stress testing, scenario-based testing, and quality checks.</li>
<li>Review testing results and client feedback, then translate them into clear improvements.</li>
<li>Collaborate with product, engineering, customer success, and other teams to align AI agent behavior with client needs.</li>
<li>Document decisions, issues, and recommendations clearly for internal teams and clients.</li>
<li>Help define best practices for AI agent design, knowledge base structuring, prompt quality, and evaluation.</li>
<li>Support and guide less experienced team members when needed.</li>
</ul>
<h4>Who we’re looking for</h4>
<ul>
<li>Strong technical background with hands-on experience in conversational AI, LLMs, AI agents, or chatbot platforms.</li>
<li>Practical experience in prompt engineering, workflow design, automation systems, or AI agent configuration.</li>
<li>Good understanding of knowledge base structuring, content quality, and how content impacts AI agent performance.</li>
<li>Ability to analyze AI agent behavior, identify root causes of failures, and propose clear solutions.</li>
<li>Experience with testing AI systems, including scenario testing, prompt evaluation, or quality assurance.</li>
<li>Strong critical thinking and attention to detail.</li>
<li>Excellent written and verbal communication skills, especially when explaining technical decisions or giving feedback.</li>
<li>Ability to work effectively with cross-functional teams, including product, engineering, customer success, and client-facing teams.</li>
<li>At least 2–3 years of relevant work experience is preferred.</li>
<li>Experience with RAG systems, MCPs, external tools, APIs, or voice agents is a plus.</li>
<li>Ability to work in a fast-changing environment and take ownership of ambiguous problems.</li>
</ul>
<h4>What we provide you</h4>
<ul>
<li>Join a world-class team at Maqsam, where your growth is our priority.</li>
<li>A collaborative and friendly environment with flexible hours.</li>
<li>Many opportunities to learn, grow, and become a world-class professional.</li>
<li>A fair compensation.</li>
<li>A culture that thrives on open communication and transparency.</li>
<li>First-class health insurance.</li>
<li>Part of something big: work with seasoned professionals and be proud of being part of the exciting world of SaaS business.</li>
</ul></p><p></p>
Confidential
Jordan - Amman
<p><h4>Description</h4>
<p><strong>About Maqsam</strong><br>
Maqsam is the leading Arabic AI-powered contact center solution in the MENA region designed to revolutionize customer experience. Leveraging groundbreaking advancements in AI technology, Maqsam has spearheaded accurate Arabic call transcription, advanced analytics, and insights, along with unique AI modeling utilizing its in-house designed LLM.</p>
<p><strong>Your opportunity</strong><br>
As a senior AI agent architect, you will play a key role in designing, optimizing, and scaling AI-powered customer experiences for leading businesses across the region. You will be responsible for translating client requirements, business flows, and knowledge bases into reliable, high-performing AI agents that deliver accurate and natural interactions. This role involves structuring and improving knowledge sources, designing prompts and workflows, evaluating AI agent behavior, and continuously enhancing performance through testing and analysis. As the bridge between technical teams and client needs, you will collaborate closely with product, engineering, and customer success teams to ensure AI solutions are practical, scalable, and aligned with business goals. You will also contribute to defining best practices for AI agent architecture, prompt quality, and conversational design while helping shape the future of Arabic AI experiences at Maqsam.</p>
<h4>Key responsibilities</h4>
<ul>
<li>Review client requirements, knowledge base documents, URLs, and business flows to assess readiness for AI agent implementation.</li>
<li>Structure and optimize knowledge bases to improve retrieval quality, contextual accuracy, and agent reliability.</li>
<li>Design, tune, and iterate on prompts, system messages, and agent instructions to improve response quality.</li>
<li>Set up and improve AI agent workflows, actions, and interaction logic.</li>
<li>Identify gaps, edge cases, and failure points in AI agent behavior and propose practical improvements.</li>
<li>Define testing approaches for AI agents, including stress testing, scenario-based testing, and quality checks.</li>
<li>Review testing results and client feedback, then translate them into clear improvements.</li>
<li>Collaborate with product, engineering, customer success, and other teams to align AI agent behavior with client needs.</li>
<li>Document decisions, issues, and recommendations clearly for internal teams and clients.</li>
<li>Help define best practices for AI agent design, knowledge base structuring, prompt quality, and evaluation.</li>
<li>Support and guide less experienced team members when needed.</li>
</ul>
<h4>Who we’re looking for</h4>
<ul>
<li>Strong technical background with hands-on experience in conversational AI, LLMs, AI agents, or chatbot platforms.</li>
<li>Practical experience in prompt engineering, workflow design, automation systems, or AI agent configuration.</li>
<li>Good understanding of knowledge base structuring, content quality, and how content impacts AI agent performance.</li>
<li>Ability to analyze AI agent behavior, identify root causes of failures, and propose clear solutions.</li>
<li>Experience with testing AI systems, including scenario testing, prompt evaluation, or quality assurance.</li>
<li>Strong critical thinking and attention to detail.</li>
<li>Excellent written and verbal communication skills, especially when explaining technical decisions or giving feedback.</li>
<li>Ability to work effectively with cross-functional teams, including product, engineering, customer success, and client-facing teams.</li>
<li>At least 2–3 years of relevant work experience is preferred.</li>
<li>Experience with RAG systems, MCPs, external tools, APIs, or voice agents is a plus.</li>
<li>Ability to work in a fast-changing environment and take ownership of ambiguous problems.</li>
</ul>
<h4>What we provide you</h4>
<ul>
<li>Join a world-class team at Maqsam, where your growth is our priority.</li>
<li>A collaborative and friendly environment with flexible hours.</li>
<li>Many opportunities to learn, grow, and become a world-class professional.</li>
<li>A fair compensation.</li>
<li>A culture that thrives on open communication and transparency.</li>
<li>First-class health insurance.</li>
<li>Part of something big: work with seasoned professionals and be proud of being part of the exciting world of SaaS business.</li>
</ul></p><p></p>
Confidential
Jordan - Amman
<p><h4>Description</h4>
<p>The SOC analyst - tier 1 is responsible for providing 24x7 security monitoring, alert triage, event analysis, and incident escalation services within ZainTECH’s managed security operations center (SOC). As the first line of defense against cybersecurity threats, the role continuously monitors customer environments, validates security events, and ensures potential security incidents are identified, classified, documented, and escalated in accordance with established procedures and service level agreements.</p>
<h4>Responsibilities:</h4>
<p><strong>Security monitoring & event analysis</strong></p>
<ul>
<li>Provide continuous 24x7 monitoring of customer and enterprise security environments through shift-based operations.</li>
<li>Monitor and analyze security events generated from SIEM platforms, IDS/IPS solutions, endpoint detection & response (EDR) tools, firewalls, email security gateways, web security solutions, and cloud security platforms.</li>
<li>Review and assess security alerts to determine whether activity represents a legitimate security threat or a false positive.</li>
<li>Perform initial event validation, classification, and prioritization based on severity, risk, and potential business impact.</li>
<li>Identify suspicious behavior, indicators of compromise (IOCs), and anomalous activities requiring further investigation.</li>
</ul>
<p><strong>Incident triage & escalation</strong></p>
<ul>
<li>Perform first-level analysis and triage of security alerts and events.</li>
<li>Create and manage incident tickets within approved incident management platforms.</li>
<li>Categorize incidents based on severity, impact, urgency, and threat classification.</li>
<li>Escalate validated incidents to SOC analyst - tier 2 teams in accordance with approved escalation procedures.</li>
<li>Ensure escalations include complete and accurate investigation details to support efficient handover and further analysis.</li>
<li>Maintain incident tracking and ensure timely updates throughout the incident lifecycle.</li>
</ul>
<p><strong>SIEM operations & security monitoring</strong></p>
<ul>
<li>Utilize SIEM platforms to monitor security events, review alerts, execute predefined searches and queries, support basic investigations.</li>
<li>Support operational activities including alert validation, monitoring dashboard review, log analysis, and security event correlation.</li>
<li>Assist with identifying false positives and escalating tuning recommendations where required.</li>
<li>Support the overall effectiveness and reliability of monitoring operations.</li>
</ul>
<p><strong>Documentation & reporting</strong></p>
<ul>
<li>Maintain accurate records of investigations, observations, and escalation activities.</li>
<li>Document security incidents and monitoring activities in accordance with operational procedures.</li>
<li>Participate in shift handovers and ensure continuity of investigations between teams.</li>
<li>Support operational reporting and SOC performance metrics activities.</li>
</ul>
<p><strong>Governance, compliance & operational excellence</strong></p>
<ul>
<li>Follow approved SOC procedures, playbooks, and operational standards.</li>
<li>Ensure compliance with internal security policies, customer contractual obligations, and NCSC Jordan licensing requirements.</li>
<li>Handle customer information with strict confidentiality and professionalism.</li>
<li>Participate in training, simulation exercises, and continuous improvement initiatives.</li>
<li>Maintain awareness of emerging cybersecurity threats and attack techniques.</li>
</ul>
<h4>Our culture & code of conduct:</h4>
<p>At ZainTECH, we take pride in a culture built on collaboration, innovation, and uncompromising integrity. We are looking for individuals who share these values and are committed to customer-centricity and ethical excellence. All employees are expected to uphold our code of conduct, which serves as a guiding framework for responsible behavior across everything we do — from how we work with each other to how we engage with clients and partners globally.</p>
<h4>Requirements</h4>
<ul>
<li>Bachelor's degree or intermediate diploma from a recognised institution.</li>
<li>At least 6 months of practical cybersecurity experience.</li>
<li>At least one valid NCSC-approved SOC certification like CSA, GSOC, GCIA, CTIA, Blue Team Level 1, or Cisco CyberOps Associate, or another internationally recognised, equivalent certification in the same field that is approved by the NCSC.</li>
<li>Familiarity with SIEM consoles, alert triage, and SOC monitoring workflow; willingness to work rotating shifts.</li>
<li>Foundational networking and operating-system knowledge is preferable.</li>
<li>Prior internship or junior SOC experience is preferable.</li>
</ul></p><p></p>
Confidential
Jordan - Amman
<p><h4>Description</h4>
<p>The SOC analyst - tier 1 is responsible for providing 24x7 security monitoring, alert triage, event analysis, and incident escalation services within ZainTECH’s managed security operations center (SOC). As the first line of defense against cybersecurity threats, the role continuously monitors customer environments, validates security events, and ensures potential security incidents are identified, classified, documented, and escalated in accordance with established procedures and service level agreements.</p>
<h4>Responsibilities:</h4>
<p><strong>Security monitoring & event analysis</strong></p>
<ul>
<li>Provide continuous 24x7 monitoring of customer and enterprise security environments through shift-based operations.</li>
<li>Monitor and analyze security events generated from SIEM platforms, IDS/IPS solutions, endpoint detection & response (EDR) tools, firewalls, email security gateways, web security solutions, and cloud security platforms.</li>
<li>Review and assess security alerts to determine whether activity represents a legitimate security threat or a false positive.</li>
<li>Perform initial event validation, classification, and prioritization based on severity, risk, and potential business impact.</li>
<li>Identify suspicious behavior, indicators of compromise (IOCs), and anomalous activities requiring further investigation.</li>
</ul>
<p><strong>Incident triage & escalation</strong></p>
<ul>
<li>Perform first-level analysis and triage of security alerts and events.</li>
<li>Create and manage incident tickets within approved incident management platforms.</li>
<li>Categorize incidents based on severity, impact, urgency, and threat classification.</li>
<li>Escalate validated incidents to SOC analyst - tier 2 teams in accordance with approved escalation procedures.</li>
<li>Ensure escalations include complete and accurate investigation details to support efficient handover and further analysis.</li>
<li>Maintain incident tracking and ensure timely updates throughout the incident lifecycle.</li>
</ul>
<p><strong>SIEM operations & security monitoring</strong></p>
<ul>
<li>Utilize SIEM platforms to monitor security events, review alerts, execute predefined searches and queries, support basic investigations.</li>
<li>Support operational activities including alert validation, monitoring dashboard review, log analysis, and security event correlation.</li>
<li>Assist with identifying false positives and escalating tuning recommendations where required.</li>
<li>Support the overall effectiveness and reliability of monitoring operations.</li>
</ul>
<p><strong>Documentation & reporting</strong></p>
<ul>
<li>Maintain accurate records of investigations, observations, and escalation activities.</li>
<li>Document security incidents and monitoring activities in accordance with operational procedures.</li>
<li>Participate in shift handovers and ensure continuity of investigations between teams.</li>
<li>Support operational reporting and SOC performance metrics activities.</li>
</ul>
<p><strong>Governance, compliance & operational excellence</strong></p>
<ul>
<li>Follow approved SOC procedures, playbooks, and operational standards.</li>
<li>Ensure compliance with internal security policies, customer contractual obligations, and NCSC Jordan licensing requirements.</li>
<li>Handle customer information with strict confidentiality and professionalism.</li>
<li>Participate in training, simulation exercises, and continuous improvement initiatives.</li>
<li>Maintain awareness of emerging cybersecurity threats and attack techniques.</li>
</ul>
<h4>Our culture & code of conduct:</h4>
<p>At ZainTECH, we take pride in a culture built on collaboration, innovation, and uncompromising integrity. We are looking for individuals who share these values and are committed to customer-centricity and ethical excellence. All employees are expected to uphold our code of conduct, which serves as a guiding framework for responsible behavior across everything we do — from how we work with each other to how we engage with clients and partners globally.</p>
<h4>Requirements</h4>
<ul>
<li>Bachelor's degree or intermediate diploma from a recognised institution.</li>
<li>At least 6 months of practical cybersecurity experience.</li>
<li>At least one valid NCSC-approved SOC certification like CSA, GSOC, GCIA, CTIA, Blue Team Level 1, or Cisco CyberOps Associate, or another internationally recognised, equivalent certification in the same field that is approved by the NCSC.</li>
<li>Familiarity with SIEM consoles, alert triage, and SOC monitoring workflow; willingness to work rotating shifts.</li>
<li>Foundational networking and operating-system knowledge is preferable.</li>
<li>Prior internship or junior SOC experience is preferable.</li>
</ul></p><p></p>