Optometrist Jobs in Jordan

<p>Our Mission is to Simplify Life. We simplify and automate complex decision-making for customer-centric industries, including Utilities, Financial Services, Logistics, and Government, that drive the world's economies. We are looking for a technically dominant, operationally rigorous Director of Emerging Technology to lead our EmTech engineering team in Jordan. You will own the full engineering mandate of our Emerging Technology practice, setting the standard for how we architect, build, and deliver solutions across low-code enterprise platforms, microservices, and modern cloud-native stacks. You will lead highly skilled engineers building on complex, production-grade systems. Your technical depth matches theirs: you can engage in deep architectural debates, evaluate trade-offs with precision, and make decisions that hold up under production pressure. Your credibility is built on expertise, not title. Technical mastery is only half the mandate. You are the anchor of the EmTech team , absorbing external complexity and translating it into calm, structured direction. You build a culture of accountability, equitable performance, and consistent delivery excellence, where merit is the only currency. You operate on the same clear sequence: What , then How , then Who . Core Mindset &amp; Traits Technically Credible. You can architect on a whiteboard, debug in a terminal, and evaluate an estimate with the fluency of someone who has shipped for years. Credibility is the foundation of your authority. Mission-Oriented. Driven by outcomes and measurable impact. Pressure Absorber. When urgency hits, your team feels a clear plan and steady direction. Empathetic and Consistent. You invest deeply in your people, and you hold a consistent bar for everyone. Standards apply equally, and fairness is the foundation of trust. Data-Informed. Dashboards, defect rates, and deployment logs: the numbers speak. Operator, Not a Theorist. u200b Forged in live delivery: systems scaled, teams built, deadlines met. Key Responsibilities: Technical Leadership &amp; Engineering Excellence Hands-on technical oversight across the EmTech portfolio: Mendix (or equivalent), microservices, APIs, cloud-native stacks. Personally engage in architecture reviews, estimates, and technical decisions; ensure honest, rigorous commitments. Drive code quality standards, technical debt management, and design review practices. Lead evaluation and adoption of emerging tech (AI/ML, intelligent automation), separating hype from production-ready capability. Establish engineering KPIs: velocity, defect density, deployment frequency, MTTR. EmTech Team Leadership &amp; Culture Serve as the senior engineering leader for the team, with clarity and full executive backing. Act as the strategic buffer between external pressure and your engineers. Enforce transparent, consistent engineering practices from sprint ceremonies to quarterly reviews. Establish a structured communication cadence with global leadership. Delivery Execution &amp; Performance Management Own delivery accountability across all EmTech programs, on time, on budget, on spec. Implement rigorous delivery governance: sprint discipline, milestone tracking, dependency and risk management. Run data-driven delivery reviews against objective metrics. Address performance gaps with speed and fairness. Performance-First, Equitable Culture Promotions, bonuses, and assignments earned through measurable contribution, never tenure, relationships, or lobbying. Anchor evaluations to objective, documented criteria visible before the review period. Build career development frameworks with clear competency milestones. Ensure diverse technical talent thrives through a system that rewards capability and eliminates favoritism. Engineering Talent Development Mentor and develop engineering leads and senior engineers into the next generation of technical leaders. Ensure every engineer has clarity on scope, priorities, and growth trajectory. Design rapid onboarding; build a learning culture that makes EmTech a destination for top regional talent.</p><p><strong>Desired Candidate Profile</strong></p><ul><li><strong>Education</strong> Bachelor's in CS, Software Engineering, or Information Systems (required); Master's (strongly preferred).</li><li><strong>Technical Expertise</strong> Deep, hands-on experience with low-code enterprise platforms, specifically Mendix or an equivalent platform (OutSystems, Power Platform at enterprise scale). Proven expertise in microservices, API design, event-driven and distributed systems. Modern stacks: cloud-native (AWS/Azure/GCP), Docker, Kubernetes, CI/CD, DevOps. Software quality engineering and emerging-tech evaluation discipline.</li><li><strong>Leadership &amp; Experience</strong> 15+ years in tech, with 5+ years leading engineering teams of 20+. Proven track record building/scaling high-performing engineering teams and performance systems. Senior technical leader for a practice/team/CoE; client-facing delivery; developing engineering leads.</li><li><strong>Knowledge, Skills &amp; Abilities</strong> Agile/SAFe/DAD; change leadership; Jira/Azure DevOps/Confluence. English &amp; Arabic (required)</li><li><strong>Certifications &amp; Preferences</strong> Mendix certification (Intermediate/Advanced) (strongly preferred) PMP/PMI-ACP (preferred) MENA market experience.</li></ul>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Posting End Date<br> <br> 09-Aug-2026<br> <br> Duration<br> <br> 12 months<br> <br> Duty Station(s)<br> <br> Amman, Jordan<br> <br> Role Purpose The Associate Construction Management Engineer supports the procurement, planning, implementation and implementation supervision, and monitoring of the construction projects. The role assists in ensuring that construction activities are executed in accordance with design specifications, quality standards, timelines and safety requirements. The incumbent also supports the review of technical drawings including soft and hard landscaping, shop drawings, material submittals, and other technical documents submitted by the designer and contractor to ensure compliance with the approved designs, technical specifications, and quality standards. supports provision of on-site technical supervision and oversight, supervision of works, contractor management, stakeholder coordination, and effective reporting, documentation and compliance with UNOPS and donor/partner standards<br> <br> Functions / Key Results Expected<br> <br> 1.Technical Assistance and Construction Oversight<br> <br> •Provide inputs on project work plans, drawings and specifications during design and procurement stages.<br> •Monitor and supervise on-site construction activities to ensure compliance with design standards, technical specifications and contractual obligations.<br> •Conduct quality inspections, verify material compliance, and monitor safety and environmental standards in line with UNOPS health, safety, social and environment (HSSE) requirements.<br> •Support the resolution of technical and operational issues in coordination with contractors and the project manager.<br> •Verify contractor progress, prepare and review Interim Payment Certificates (IPCs), and ensure accurate documentation for disbursement.<br> •Review variation orders and cost claims, ensuring technical accuracy and value for money.<br> •Support the timely delivery of site progress reports, updates and documentation of construction milestones.<br> <br> 2.Stakeholder Coordination and Communication<br> <br> •Maintain regular coordination with end-users, contractors, consultants and local authorities to ensure smooth project implementation.<br> •Organize and participate in project meetings, prepare minutes, track action items and follow up on progress.<br> •Support the project manager in facilitating effective communication among all project stakeholders.<br> •Assist in maintaining good relationships with project neighbours and communities to promote smooth project execution.<br> <br> 3.Monitoring, Quality Assurance and Reporting<br> <br> •Monitor progress and report deviations against approved schedules and work plans.<br> •Work with contractors to provide regular updates on inspection and testing plans.<br> •Assist in inspecting and reporting on works in progress, ensuring adherence to quality benchmarks and specifications.<br> •Assist in preparing technical and progress reports highlighting key achievements, delays, risks and financial updates.<br> •Conduct site visits and prepare inspection or field visit reports for review by the project manager.<br> </div><h2 class="h5">Skills</h2> <div data-jb-field="skills">Skills Communication, Construction Management, Engineering, Infrastructure, Logistics Management, Site Supervision.<br> <br> Education Requirements<br> <br> Required<br> <br> •Secondary school (or equivalent) with 6 years of relevant experience OR<br> •Bachelor’s degree (or equivalent) in Civil Engineering, Landscape Architecture, Construction Management or related disciplines with 2 years of relevant experience is required<br> <br> Desired<br> <br> •Experience in construction/implementation of urban and landscape spaces.<br> •Experience in hydroponic/aquaponics<br> •A recognized professional certification or membership in a civil, engineering association, at the national, is desirable<br> <br> Experience Requirements<br> <br> Required<br> <br> •Relevant experience working in urban space and landscaping implementation and construction, site supervision or infrastructure project management or similar fields.<br> •Relevant experience in hydroponics and aquaponics, implementation of community gardens<br> •Experience in quality control, monitoring and reporting within construction projects is required.<br> •Demonstrable proficiency in the use of collaboration and productivity tools (e.g. MS Office, G-Suite, etc) and web-based management systems are required.<br> <br> Desired<br> <br> •Experience of working in multicultural environments or UN system organizations in a developing country is desired.<br> •Experience in project documentation, report writing and technical communication is desired.<br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> About the Role <br> <p>We are looking for a highly motivated and passionate candidate to <span>be responsible for leading a client-facing (mobile apps) technical track — in the design, development, and sustained delivery of Zain Jordan's Advanced Business Mobile Applications. Owns their track end-to-end, from architectural decisions and hands-on engineering through to code quality, testing, and documentation, operating with a high degree of autonomy while working in close coordination with the other teams and under the overall technical direction of the Division Leader.</span></p><br><p>Main Responsibilities, will include but will not be limited to:</p><br><ul><li><p><span>Own and lead the full technical delivery of the client-facing mobile applications track, taking end-to-end accountability for architecture, implementation quality, and on-time delivery across the Flutter mobile and web client layer.</span></p><br></li><li><p><span>Design, develop, and maintain all components within the client track, including client-side real-time communication flows, SDK integration, Arabic RTL UI, native Android/iOS components, and the supporting client-side data and state management layers.</span></p><br></li><li><p><span>Collaborate actively to define and align on cross-cutting concerns — including API contracts, authentication flows, real-time event delivery, error handling strategies, and shared architectural decisions — ensuring the client layer integrates seamlessly with back-end services into a unified platform.</span></p><br></li><li><p><span>Ensure the client track meets all enterprise-grade non-functional requirements, including platform security standards (AES-256 encryption, secure token handling, hardware-backed keystores), performance and responsiveness targets, and device and OS compatibility requirements across the supported Android and iOS landscape.</span></p><br></li><li><p><span>Establish and enforce track-level engineering standards — including coding conventions, component design patterns, test coverage expectations, and CI/CD pipeline discipline — to maintain a consistent, high-quality, and maintainable client codebase.</span></p><br></li><li><p><span>Participate in sprint planning, backlog refinement, and technical design sessions, providing accurate effort estimates, surfacing track-specific dependencies, and flagging risks or blockers early.</span></p><br></li><li><p><span>Produce and maintain clear, thorough technical documentation for all components within the assigned track — covering integration patterns, API specifications, deployment procedures, and configuration guides — to support knowledge transfer and long-term platform maintainability.</span></p><br></li></ul> <br> <br><br> What We Need From You <br> <p><span>To be shortlisted for this position, you will need to comply with all of the below requirements:</span></p><br><ul><li><p><span>Holds a bachelor’s degree in </span><span>Computer Science, Computer Engineering</span><span> or any related field</span></p><br></li><li><p><span>Minimum: 3 years of relevant experience.</span></p><br></li></ul> <br> <br><br> About US <br> <p>We are an equal opportunity employer and welcome applicants from all backgrounds, including People with disabilities or people who have undergone severe surgeries and require special accommodations. We provide an inclusive work environment and are committed to accommodating all employees. </p><br><p>If you require accommodations during the application or interview process, please let us know and we will work with you to meet your needs.</p><br> <br> <br> </div>

<p><h4>About the role</h4> <p>We are seeking a highly skilled and customer-focused Senior Systems Engineer to join our Microsoft Infrastructure team. The successful candidate will be responsible for designing, implementing, and delivering enterprise-grade solutions for our customers while providing expert-level troubleshooting and technical support for complex infrastructure environments.</p> <p>This role requires strong technical expertise, excellent communication skills, and a passion for mentoring junior engineers. The Senior Systems Engineer will work closely with customers to understand their business requirements, architect appropriate solutions, and ensure successful project delivery.</p> <h4>Key responsibilities</h4> <ul> <li>Design, implement, and deliver enterprise infrastructure projects for enterprise customers.</li> <li>Lead technical engagements and provide expert guidance throughout the project lifecycle.</li> <li>Troubleshoot and resolve complex technical issues across Microsoft infrastructure technologies.</li> <li>Build, present, and clearly articulate technical solutions that address customer business and technical requirements.</li> <li>Collaborate with customers, project managers, and internal teams to ensure successful project execution.</li> <li>Lead, mentor, and support junior engineers by sharing knowledge, providing technical guidance, and promoting professional growth.</li> <li>Drive knowledge-sharing initiatives and encourage the adoption of best practices across the team.</li> <li>Identify technical risks and challenges proactively and implement effective mitigation strategies.</li> <li>Communicate complex technical concepts effectively to both technical and non-technical stakeholders.</li> <li>Stay up to date with emerging Microsoft technologies and industry trends to continuously enhance service offerings.</li> <li>Maintain high standards of quality, professionalism, and customer satisfaction.</li> </ul> <h4>Requirements</h4> <h4>Education</h4> <p>Bachelor's degree in Computer Science, Computer Engineering, Information Technology, or a related field.</p> <h4>Experience</h4> <ul> <li>Minimum of 4 years of hands-on experience in a customer-facing enterprise IT environment.</li> <li>Proven experience delivering enterprise infrastructure projects and supporting enterprise customers.</li> </ul> <h4>Technical skills</h4> <p>Strong knowledge and hands-on experience with:</p> <ul> <li>Active Directory</li> <li>Microsoft Exchange Server</li> <li>Hyper-V</li> <li>Windows Server</li> <li>Microsoft SQL Server</li> <li>Microsoft System Center Products</li> <li>Microsoft Azure</li> <li>Microsoft Entra ID</li> <li>Microsoft 365</li> <li>Microsoft Defender</li> <li>Microsoft Intune</li> <li>Microsoft Purview</li> </ul> <h4>Required competencies</h4> <ul> <li>Strong troubleshooting and problem-solving skills.</li> <li>Excellent communication and presentation skills.</li> <li>Ability to work independently and as part of a team.</li> <li>Strong customer service and stakeholder management skills.</li> <li>Experience mentoring and coaching junior engineers.</li> <li>Ability to manage multiple priorities in a fast-paced environment.</li> </ul></p><p></p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Job Title <br></span><p>Associate - Presales</p><br><br><br>Job Scope <br><p><span>The Associate - Presales supports the Sales team with technical coordination, material preparation, and relationship management for effective pre-sales operations.</span></p><br><br><br>Main Duties and Responsibilities <br><ul> <li>Assist the Sales team by coordinating technical aspects of pre-sales activities;</li> <li>Support the Sales team in responding to customers requests understanding requirements, and tailoring proposals;</li> <li>Support the Presales Engineer in creating demos, proposal documentations, and presentations;</li> <li>Complete required pre-sales documentation in a quick and accurate manner;</li> <li>Provide support to the company partners and customers;</li> <li>Respond to after-hours support queries during assigned rotations and escalate issues if needed.</li> </ul><br><br>Position Requirements <br><br>Education <br><ul> <li>Bachelor's degree in Computer Science, Information Technology, Computer Engineering, Telecommunications, Information Systems, or a related technical discipline.</li> <li>Prefer to have Fundamental certifications such as Microsoft Azure Fundamentals (AZ-900), AWS Cloud Practitioner, Cisco CCNA, IBM, VMware VCTA, Fortinet NSE, or similar are considered a plus.</li> </ul><br><br>Experience <br><ul> <li>Fresh graduate or up to 1 year of experience in Presales, Technical Support, IT Infrastructure, or System Administration.</li> <li>Good understanding of enterprise IT concepts, including networking, virtualization, cloud computing, cybersecurity, storage, or data center technologies.</li> <li>Basic knowledge of one or more leading technology vendors such as IBM, Citrix, VMware, Microsoft, Red Hat, Dell Technologies, HPE, Lenovo, Cisco, Fortinet, or similar is an advantage.</li> <li>Strong analytical and problem-solving skills with the ability to understand customer business and technical requirements.</li> <li>Excellent verbal and written communication skills with confidence in delivering technical presentations.</li> <li>Strong willingness to learn new technologies and build technical expertise through certifications and vendor training.</li> <li>Internship or academic projects related to enterprise infrastructure, cloud, networking, cybersecurity, or digital transformation.</li> </ul> <p>#LI-DNI</p><br> <br><br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><b>1- Administrative and Leadership Supervision:</b></p><p>• Lead and direct the warehouse team (Warehouse Keeper, Assistants) while assigning daily tasks and evaluating their performance regularly.</p><p>• Implement OHSAS/ISO safety and health standards within the warehouses to ensure a safe and organized working environment.</p><p><br></p><p><b>2- Inventory Management:</b></p><p>• Strictly monitor the movement of technical inventory (spare parts, tools, industrial equipment) through documented processes (receiving, issuing, returning, inter-warehouse transfers).</p><p>• Design and implement an advanced Barcoding/Coding System that ensures 100% accuracy and quick access to items.</p><p>• Plan and oversee all types of stocktaking (surprise stocktaking, quarterly stocktaking, and annual comprehensive stocktaking) and reconcile with the records.</p><p><br></p><p><b>3- Strategic Planning and Supply Chain:</b></p><p>• Continuously monitor inventory levels and identify critical stock transactions: safety stock limits, maximum limits, and reorder points to prevent excess or shortage.</p><p>• Conduct regular meetings and coordinate with the maintenance manager and technical engineers to understand preventive and corrective maintenance plans, ensuring critical parts are secured in advance to prevent production line stoppages.</p><p>• Prepare and validate technical purchase requests based on actual needs and consumption patterns, and coordinate with the procurement department to ensure timely delivery (JIT).</p><p><br></p><p><b>4- Technical Inspection and Quality:</b></p><p>• Review and inspect incoming shipments upon arrival, reading catalogs and technical specifications to ensure compliance with purchase orders before signing for receipt.</p><p>• Manage and track requirements and specifications related to defective or non-compliant items with the procurement department and suppliers.</p><p><br></p><p><b>5- Reporting and Data Analysis:</b></p><p>• Professionally work on ERP Systems and database warehouses to update inventory records promptly.</p><p>• Prepare and submit regular reports to senior management including: inventory movement report, slow-moving items report, dead stock report, actual consumption analysis, and variance analysis.</p><p><br></p> </div><h2 class="h5">Skills</h2> <div data-jb-field="skills"><p><br></p><ul><li>Proficient in data analysis using Microsoft Excel.</li><li>Strong leadership personality capable of managing individuals and resolving conflicts under work pressure.</li><li>Negotiation and persuasion skills.</li><li>Strong observation and auditing capabilities.</li><li>Ability to work under pressure.</li></ul></div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>The Senior Project Coordinator is responsible for supporting project managers in organizing, and overseeing day-to-day operations , coordinating resources, maintaining project schedules, ensuring documentation is up-to-date, and facilitating communication between technical teams and stakeholders.<br> The Senior Project Coordinator plays a vital role in assisting the project manager in ensuring that projects stay on track, within budget, and meet defined technical requirements.<br> • Support project managers in setting timelines, assigning tasks, and maintaining project plans.<br> • Organize resources, including personnel, equipment, and software, ensuring all necessary tools are available to meet project needs.<br> • Maintain detailed records, update project documentation, and generate reports to track progress.<br> • Identifying potential risks or issues and assisting in their resolution • Ensure deliverables meet quality standards and technical specifications.<br> • Act as a liaison between technical teams, project managers, and stakeholders, providing updates and gathering requirements.<br> • Monitoring budget and financial reporting • Stay updated with industry trends, technical advancements, and new project management tools to enhance project coordination efficiency.<br> • Perform other assigned duties as required.<br> Annual Bonus Annual Salary Raise Class A Medical Insurance Bachelor’s degree in Computer Science, Engineering, Business, or a related field Min 3 years of experience in Project Management /Project coordinator • Understanding of software development lifecycle (SDLC).<br> • Basic experience in using tools like: Teams, or Zoom to facilitate remote communication and collaboration among project stakeholders.<br> • Basic experience with Agile methodologies, such as: Scrum or Kanban.<br> • MS project experience (beginner to intermediate).<br> • Experience in Agile Project Mgt.<br> tools such as JIRA (Intermediate).<br> • Intermediate MS project experience.<br> • Intermediate MS office (PowerPoint, excel, word.<br>..etc.) experience.<br> • Experience with documentation tools such as Slab, Notion.<br></span> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>BlackStone eIT is looking for an experienced and motivated Technical .<br>NET Team Lead to join our dynamic team.<br> In this leadership role, you will guide a team of developers in creating high-quality software applications with a focus on .<br>NET technologies.<br> You will be responsible for ensuring best practices in development and architecture while also fostering a collaborative and innovative work environment.<br> If you're passionate about technology and enjoy mentoring others, this is the perfect opportunity for you!<br> Bachelor's degree in Computer Science, Software Engineering, or a related field.<br> Minimum of 10 years of hands-on software development experience with a strong focus on .<br>NET technologies.<br> At least 3 years of experience in a leadership or team lead role.<br> Strong proficiency in .<br>NET Core, ASP.<br>NET, C#, and Angular frameworks.<br> Understanding of cloud platforms such as Microsoft Azure and experience with cloud development practices.<br> Proficient in designing and implementing scalable web applications, APIs, and microservices.<br> Experience with SQL Server and other database technologies.<br> Familiarity with Agile/Scrum methodologies and software development lifecycle (SDLC).<br> Excellent communication skills and the ability to collaborate effectively with cross-functional teams.<br> Strong problem-solving skills and a proactive approach to challenges.<br> Strong knowledge of Domain-Driven Design (DDD) and its practical application in software architecture and development.<br></span> </div>

<p>We are looking for a Mid-Level Cloud Engineer to join our growing AWS practice . You will be responsible for hands-on delivery of cloud migration projects, proof-of-concept engagements, and infrastructure implementations for clients in the Gulf region. This is a client-facing delivery role, in terms of working directly with customers to design, build, and optimize their AWS environments. ASAL Cloud is the dedicated cloud services division of ASAL Technologies, one of Palestine's leading technology companies. We are an AWS Partner specializing in cloud migration, infrastructure management, and digital transformation for businesses across the UAE, Saudi Arabia, Oman, and the wider MENA region.</p><p>Job Responsibilities:</p><ul><li>Design, deploy, and manage cloud infrastructure on AWS</li><li>Execute cloud migration projects (lift &amp; shift, re-platform, re-architect)</li><li>Build and maintain CI/CD pipelines and Infrastructure as Code (Terraform, CloudFormation)</li><li>Implement monitoring, logging, and alerting solutions</li><li>Conduct security reviews and implement AWS security best practices</li><li>Support Proof of Concept (PoC) engagements for prospective clients</li><li>Collaborate with the senior technical lead on architecture decisions</li><li>Document solutions, runbooks, and technical processes</li><li>Participate in client calls and presentations as a technical resource</li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li>Bachelor s degree in computer engineering, or any related field.</li><li>2-3+ years of hands-on experience with AWS services.</li><li>Strong knowledge of core AWS services: EC2, S3, RDS, VPC, IAM, Lambda, CloudFormation.</li><li>Experience with at least one Infrastructure as Code tool (Terraform, CloudFormation, or CDK).</li><li>Solid understanding of networking, security groups, and VPC design.</li><li>Experience with Linux system administration.</li><li>Familiarity with CI/CD tools (Jenkins, GitHub Actions, GitLab CI, or similar).</li><li>Strong troubleshooting and problem-solving skills.</li><li>Strong communication skills in both English and Arabic (required).</li><li>Required AWS Certifications (or willingness to obtain within 60 days): AWS Certified Cloud Practitioner (CLF-C02), AWS Certified Solutions Architect Associate (SAA-C03)</li><li>Preferred AWS Certifications: AWS Certified CloudOps Engineer Associate, AWS Certified Developer Associate (DVA-C02)</li><li>Nice to Have: AWS Certified DevOps Engineer, Professional (DOP-C02)</li><li>Experience with containerization (Docker, ECS, EKS)</li><li>Experience with serverless architectures (Lambda, API Gateway, DynamoDB)</li><li>Previous consulting or client-facing delivery experience</li><li>Experience with monitoring tools (CloudWatch, Datadog, Prometheus).</li></ul>

<p><h4>Job summary</h4> <p>Muller's Solutions is seeking an experienced Aconex Solution Architect (Technical Lead) to lead the architecture, implementation, deployment, and optimization of Oracle Aconex solutions. The successful candidate will be responsible for designing scalable solutions, leading technical delivery, configuring the Aconex platform, and ensuring successful implementation throughout the project lifecycle. This role requires a strong blend of solution architecture, technical leadership, stakeholder engagement, and hands-on Oracle Aconex expertise.</p> <h4>Key responsibilities</h4> <ul> <li>Lead the end-to-end implementation and deployment of Oracle Aconex solutions.</li> <li>Design scalable Aconex solution architectures based on business and project requirements.</li> <li>Gather and analyze business and technical requirements and translate them into solution designs.</li> <li>Configure Oracle Aconex projects, document structures, workflows, forms, correspondence, user roles, permissions, and security settings.</li> <li>Develop implementation strategies, deployment plans, and solution roadmaps.</li> <li>Lead technical workshops and provide expert guidance to business and project stakeholders.</li> <li>Design and oversee integrations between Oracle Aconex and enterprise applications using available APIs and integration methods.</li> <li>Plan and execute document and data migration activities from legacy systems to Oracle Aconex.</li> <li>Lead system configuration, testing (SIT/UAT), go-live activities, and post-implementation support.</li> <li>Ensure compliance with document control standards, governance policies, and industry best practices.</li> <li>Troubleshoot complex technical issues and recommend effective solutions.</li> <li>Prepare solution architecture documents, technical specifications, deployment guides, and implementation documentation.</li> <li>Provide technical leadership, mentoring, and support to project teams throughout the implementation lifecycle.</li> </ul> <h4>Requirements</h4> <h4>Required qualifications</h4> <ul> <li>Bachelor's degree in Information Technology, Computer Science, Engineering, Construction Management, or a related field.</li> <li>8–10+ years of relevant experience, including extensive hands-on experience with Oracle Aconex.</li> <li>Proven experience leading Oracle Aconex implementation and deployment projects from initiation through go-live.</li> <li>Strong expertise in Aconex configuration, document control, workflows, correspondence management, forms, and security.</li> <li>Experience designing enterprise document management solutions and implementation strategies.</li> <li>Experience integrating Oracle Aconex with enterprise systems and external applications.</li> <li>Strong understanding of document management, project information management, and engineering/construction workflows.</li> <li>Excellent analytical, problem-solving, communication, and stakeholder management skills.</li> <li>Experience leading technical teams and coordinating implementation activities.</li> </ul> <h4>Preferred qualifications</h4> <ul> <li>Oracle Aconex certifications are highly desirable.</li> <li>Experience in engineering, construction, infrastructure, real estate, or capital projects.</li> <li>Knowledge of document control best practices and project information management.</li> <li>Experience with APIs, system integrations, and data migration.</li> <li>Familiarity with cloud-based enterprise applications and digital transformation initiatives.</li> <li>Experience working in remote and cross-functional project environments.</li> </ul> <h4>Key skills</h4> <ul> <li>Oracle Aconex architecture</li> <li>Oracle Aconex implementation & deployment</li> <li>Solution design</li> <li>Technical leadership</li> <li>Document control & document management</li> <li>Workflow configuration</li> <li>System integration</li> <li>Data & document migration</li> <li>User & security configuration</li> <li>Stakeholder management</li> <li>Technical documentation</li> <li>Testing (SIT/UAT) & go-live support</li> <li>Problem solving & troubleshooting</li> </ul></p><p></p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><b>1- Administrative and Leadership Supervision:</b></p><p>• Lead and direct the warehouse team (Warehouse Keeper, Assistants) while assigning daily tasks and evaluating their performance regularly.</p><p>• Implement OHSAS/ISO safety and health standards within the warehouses to ensure a safe and organized working environment.</p><p><br></p><p><b>2- Inventory Management:</b></p><p>• Strictly monitor the movement of technical inventory (spare parts, tools, industrial equipment) through documented processes (receiving, issuing, returning, inter-warehouse transfers).</p><p>• Design and implement an advanced Barcoding/Coding System that ensures 100% accuracy and quick access to items.</p><p>• Plan and oversee all types of stocktaking (surprise stocktaking, quarterly stocktaking, and annual comprehensive stocktaking) and reconcile with the records.</p><p><br></p><p><b>3- Strategic Planning and Supply Chain:</b></p><p>• Continuously monitor inventory levels and identify critical stock transactions: safety stock limits, maximum limits, and reorder points to prevent excess or shortage.</p><p>• Conduct regular meetings and coordinate with the maintenance manager and technical engineers to understand preventive and corrective maintenance plans, ensuring critical parts are secured in advance to prevent production line stoppages.</p><p>• Prepare and validate technical purchase requests based on actual needs and consumption patterns, and coordinate with the procurement department to ensure timely delivery (JIT).</p><p><br></p><p><b>4- Technical Inspection and Quality:</b></p><p>• Review and inspect incoming shipments upon arrival, reading catalogs and technical specifications to ensure compliance with purchase orders before signing for receipt.</p><p>• Manage and track requirements and specifications related to defective or non-compliant items with the procurement department and suppliers.</p><p><br></p><p><b>5- Reporting and Data Analysis:</b></p><p>• Professionally work on ERP Systems and database warehouses to update inventory records promptly.</p><p>• Prepare and submit regular reports to senior management including: inventory movement report, slow-moving items report, dead stock report, actual consumption analysis, and variance analysis.</p><p><br></p> </div><h2 class="h5">Skills</h2> <div data-jb-field="skills"><p><br></p><ul><li>Proficient in data analysis using Microsoft Excel.</li><li>Strong leadership personality capable of managing individuals and resolving conflicts under work pressure.</li><li>Negotiation and persuasion skills.</li><li>Strong observation and auditing capabilities.</li><li>Ability to work under pressure.</li></ul></div>

<p><h4>About Zaincash</h4> <p>ZainCash Iraq is a leading mobile wallet in Iraq and recognized as Forbes top fintech company of 2023 and 2024 as well as GSMA’s best mobile innovation supporting humanitarian situations. The company offers a range of consumer and business services including local and international money transfer, bill payments, companion payment cards, payroll, aid disbursement, and more.</p> <h4>Responsibilities:</h4> <p><strong>1. AI strategy and use case development</strong><br> Identify high-value AI opportunities across customer experience, fraud detection, KYC, operations automation, risk management, compliance, customer support, marketing, analytics, and internal productivity.<br> Work with business and technology stakeholders to evaluate AI ideas based on business value, feasibility, data readiness, cost, risk, and implementation complexity.<br> Build and maintain an AI use case pipeline with clear prioritization, expected impact, ownership, and delivery roadmap.</p> <p><strong>2. Solution design and technical leadership</strong><br> Translate business problems into practical AI solution designs, including LLM-based solutions, RAG, workflow automation, predictive models, document intelligence, image analysis, and intelligent agents.<br> Lead technical evaluation of AI platforms, models, tools, APIs, and vendors.<br> Define the right architecture for each use case, balancing accuracy, cost, latency, security, scalability, and maintainability.<br> Guide engineering teams on AI integration patterns, APIs, model deployment, observability, testing, and production readiness.</p> <p><strong>3. Proof of concept and production delivery</strong><br> Lead AI proof of concepts from problem framing to testing and business validation.<br> Define success metrics for each AI use case, including accuracy, automation rate, cost saving, fraud reduction, customer experience improvement, or operational efficiency.<br> Ensure successful use cases are transitioned from PoC to production with proper governance, monitoring, documentation, and support model.<br> Avoid AI for the sake of AI by ensuring every solution has a clear business case and measurable value.</p> <p><strong>4. AI governance, risk, and compliance</strong><br> Establish practical AI governance standards covering data privacy, security, responsible AI, model risk, explainability, auditability, and human-in-the-loop controls.<br> Work with information security, risk, compliance, legal, and internal audit to ensure AI solutions are aligned with regulatory and internal control requirements.<br> Evaluate AI solutions for data leakage, hallucination risk, bias, misuse, operational risk, and vendor dependency.<br> Define approval gates for AI use cases before they are deployed into production.</p> <p><strong>5. Data and platform readiness</strong><br> Assess the availability, quality, and accessibility of data required for AI use cases.<br> Work with data, application, infrastructure, and security teams to improve AI readiness across ZainCash platforms.<br> Support the creation of reusable AI capabilities, such as document processing, knowledge search, customer support assistants, fraud signals, workflow automation, and internal copilots.<br> Promote reusable patterns instead of isolated experiments.</p> <p><strong>6. Vendor and partner evaluation</strong><br> Evaluate AI vendors, cloud AI services, local models, open source frameworks, and specialized fintech AI solutions.<br> Run structured vendor assessments covering technical fit, security, data residency, cost, integration effort, support, and long-term sustainability.<br> Support procurement and management in making informed build versus buy decisions.</p> <p><strong>7. Team enablement and knowledge sharing</strong><br> Mentor engineers, analysts, product owners, and business teams on practical AI usage.<br> Create awareness sessions, internal guidelines, and reusable templates for AI opportunity assessment.<br> Support the development of internal AI capabilities and reduce dependency on external vendors where possible.</p> <h4>Requirements</h4> <p>Bachelor degree in computer science, software engineering, data science, AI, or a related technical field.<br> 8 plus years of overall technology experience, with at least 3 years in AI, machine learning, data science, or advanced analytics.<br> Strong hands-on understanding of modern AI concepts, including LLMs, RAG, embeddings, prompt engineering, AI agents, computer vision, document AI, predictive analytics, and MLOps.<br> Strong software engineering background, preferably with Python and API-based system integration.<br> Experience designing and delivering production grade AI or data-driven solutions.<br> Good understanding of cloud AI services, managed ML platforms, open source AI frameworks, and model deployment approaches.<br> Strong understanding of data privacy, security, responsible AI, and model governance.<br> Ability to communicate clearly with both technical and non-technical stakeholders.<br> Strong problem solving skills and ability to challenge unclear or low-value AI ideas.</p> <h4>Preferred qualifications:</h4> <li>Experience in fintech, banking, payments, telecom, financial services, or regulated industries.</li> <li>Experience with fraud detection, KYC automation, AML support, customer service automation, or transaction analytics.</li> <li>Experience with Arabic language AI use cases, OCR, document processing, or image-based verification.</li> <li>Experience with OpenShift, Kubernetes, microservices, API gateways, CI/CD, and enterprise integration.</li> <li>Experience evaluating AI vendors and preparing business cases for technology investment.</li> <li>Knowledge of data platforms, data pipelines, BI, and analytics environments.</li></p><p></p>

<p><h4>Description</h4> <p>The Senior Microsoft Presales Engineer is responsible for driving customer engagement, solution positioning, and technical presales activities across Microsoft Infrastructure, Security, Modern Workplace, and Cloud solutions. The role acts as a trusted technical advisor to enterprise customers, supporting digital transformation initiatives through consultative solution design, technical workshops, demonstrations, and strategic customer engagements.</p> <p>Working closely with Account Managers, Architects, Product teams, and Microsoft stakeholders, the engineer plays a key role in identifying customer requirements, positioning Microsoft technologies, developing technical proposals, and supporting pipeline growth across the region. The role combines deep Microsoft technical expertise with strong customer-facing, presentation, and solution-selling capabilities.</p> <h4>Responsibilities:</h4> <h4>Customer Engagement & Solution Consulting</h4> <ul> <li>Engage with customers to understand: business challenges, security and infrastructure requirements, digital transformation objectives, and existing technology environments</li> <li>Conduct assessments of customer infrastructure, cloud, and security landscapes</li> <li>Support customers in defining technical requirements and contributing to: RFP responses, RFI documentation and technical solution requirements</li> <li>Act as a trusted advisor throughout the customer engagement lifecycle</li> </ul> <h4>Solution Positioning & Technical Presales</h4> <ul> <li>Position Microsoft solutions as best-in-class offerings by articulating: business value, competitive advantages, technical capabilities and security and operational benefits</li> <li>Demonstrate Microsoft solution advantages over competitive technologies and existing customer environments</li> <li>Support customers throughout technical evaluations and decision-making processes</li> <li>Prepare technical proposals, solution presentations, architecture recommendations and technical response documentation</li> </ul> <h4>Microsoft Security, Cloud & Infrastructure Solutions</h4> <ul> <li>Design and position solutions across: Microsoft 365 E3 & E5, Microsoft Security & Compliance solutions, Microsoft Defender Suite, Microsoft Sentinel (SIEM), Azure Active Directory (SSO, MFA, Identity Security), Microsoft Purview and Data Protection solutions, Intune and Endpoint Management, Azure Infrastructure, Backup, DR, and Migration services, Hybrid and on-premise Microsoft infrastructure solutions</li> <li>Support Azure sizing, migration, and modernization discussions with enterprise customers</li> <li>Maintain strong awareness of Microsoft cloud, infrastructure, and security best practices</li> </ul> <h4>Workshops, Demonstrations & Technical Presentations</h4> <ul> <li>Lead customer workshops, technical demonstrations, solution presentations and executive briefings</li> <li>Deliver tailored presentations addressing customer-specific business and technical challenges</li> <li>Educate customers on Microsoft cloud, infrastructure, and cybersecurity capabilities</li> <li>Support customer enablement and awareness initiatives across Microsoft technologies</li> </ul> <h4>Pipeline Development & Sales Support</h4> <ul> <li>Contribute to pipeline generation and opportunity development activities as part of the presales organization</li> <li>Support opportunity qualification, technical validation, and deal progression across strategic customer engagements</li> <li>Collaborate closely with sales and account management teams to align technical and commercial strategies</li> <li>Maintain visibility on opportunity progression and customer engagement activities</li> </ul> <h4>Cross-Functional Collaboration</h4> <ul> <li>Work closely with Account Managers, Technical Architects, Product teams, Delivery teams and Microsoft stakeholders</li> <li>Support successful transition from presales to delivery and implementation phases</li> <li>Collaborate with customer IT and security teams to ensure solution alignment and technical readiness</li> </ul> <h4>Requirements</h4> <ul> <li>8+ years of experience in Microsoft solution sales, technical presales, cloud and infrastructure consulting, enterprise ICT environments</li> <li>Strong expertise across Microsoft Cloud, Security, Productivity, Infrastructure solutions</li> <li>Strong understanding of enterprise security principles, cloud migration and modernization, identity and access management, data protection and compliance solutions</li> <li>Experience supporting enterprise and strategic customer engagements</li> <li>Familiarity with non-Microsoft security technologies such as VMware, Trend Micro EPP/EDR, Forcepoint DLP is highly desirable</li> <li>Bachelor’s degree in Computer Science, Information Technology, Engineering or a related technical field</li> <li>Microsoft cloud and security certifications are an advantage</li> </ul></p><p></p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Mindrift is looking for highly skilled Senior Python Data Scraping Engineers to join the Tendem project and drive specialized data scraping workflows within our hybrid AI + human system.<br> In this role, as an AI Pilot – that’s how we refer to this role at Mindrift – you’ll collaborate with Tendem Agents that handle repetitive tasks, while you provide critical thinking, domain expertise, and quality control to deliver accurate and actionable results.<br> This part-time remote opportunity is ideal for technical professionals with hands-on experience in web scraping, data extraction and processing.<br> What We Do The Mindrift platform connects specialists with AI projects from major tech innovators.<br> Our mission is to unlock the potential of Generative AI by tapping into real-world expertise from across the globe.<br> This is a freelance role for a Tendem project.<br> As a Senior Python Data Scraping Engineer , you'll handle data scraping tasks requiring technical precision for web extraction and processing, utilizing various tools such as our provided Apify and OpenRouter alongside your own resourceful approaches.<br> Key Responsibilities: Own end-to-end data extraction workflows across complex websites, ensuring complete coverage, accuracy, and reliable delivery of structured datasets.<br> Leverage internal tools (Apify, OpenRouter) alongside custom workflows to accelerate data collection, validation, and task execution while meeting defined requirements.<br> Ensure reliable extraction from dynamic and interactive web sources, adapting approaches as needed to handle JavaScript-rendered content and changing site behavior.<br> Enforce data quality standards through validation checks, cross-source consistency controls, adherence to formatting specifications, and systematic verification prior to delivery.<br> Scale scraping operations for large datasets using efficient batching or parallelization, monitor failures, and maintain stability against minor site structure changes.<br> Requirements: At least 5+ years of relevant experience in data engineering, web scraping, automation, or software development (required).<br> Bachelor’s or Master’s Degree in Engineering, Applied Mathematics, Computer Science, or related technical fields is a plus.<br> Candidates should have a strong technical foundation and practical experience with scripting, automation, and AI-assisted workflows.<br> We are looking for specialists who can solve non-trivial problems, work confidently with LLMs, and systematically collect, structure, and validate data from diverse sources.<br> A methodical, detail-oriented approach and the ability to work independently are essential.<br> Strong experience in Python web scraping (BeautifulSoup, Selenium or similar), including dynamic content (JS, AJAX, infinite scroll) and APIs via proxies Proven ability to extract data from complex structures (hierarchies, archived pages, inconsistent HTML) Solid background in data cleaning, normalization, and validation, delivering structured datasets (CSV, JSON, Google Sheets) Demonstrated experience handling anti-bot mechanisms and dynamic site structures at scale Experience with cloud infrastructure (AWS or equivalent) and containerization (Docker) as part of real workflows Hands-on experience with LLM frameworks (LangChain, OpenRouter, or similar) applied to automation tasks Strong attention to detail and commitment to data accuracy Self-directed work ethic with ability to troubleshoot independently A link to GitHub is a plus English proficiency: Upper-intermediate (B2) or above (required) Project time expectations For this project, tasks are estimated to require around 10–20 hours per week during active phases, based on project requirements.<br> This is an estimate, not a guaranteed workload, and applies only while the project is active.<br> Compensation On this project, contributors can earn up to $25 per hour equivalent , depending on their level and pace of contribution.<br> Compensation varies across projects depending on scope, complexity, and required expertise.<br> Please note that other projects on the platform may offer different earning levels based on their requirements.<br></span> </div>

<p><h4>About the role</h4> <p>We are seeking a highly skilled and customer-focused senior systems engineer to join our Microsoft infrastructure team. The successful candidate will be responsible for designing, implementing, and delivering enterprise-grade solutions for our customers while providing expert-level troubleshooting and technical support for complex infrastructure environments.</p> <p>This role requires strong technical expertise, excellent communication skills, and a passion for mentoring junior engineers. The senior systems engineer will work closely with customers to understand their business requirements, architect appropriate solutions, and ensure successful project delivery.</p> <h4>Key responsibilities</h4> <ul> <li>Design, implement, and deliver enterprise infrastructure projects for enterprise customers.</li> <li>Lead technical engagements and provide expert guidance throughout the project lifecycle.</li> <li>Troubleshoot and resolve complex technical issues across Microsoft infrastructure technologies.</li> <li>Build, present, and clearly articulate technical solutions that address customer business and technical requirements.</li> <li>Collaborate with customers, project managers, and internal teams to ensure successful project execution.</li> <li>Lead, mentor, and support junior engineers by sharing knowledge, providing technical guidance, and promoting professional growth.</li> <li>Drive knowledge-sharing initiatives and encourage the adoption of best practices across the team.</li> <li>Identify technical risks and challenges proactively and implement effective mitigation strategies.</li> <li>Communicate complex technical concepts effectively to both technical and non-technical stakeholders.</li> <li>Stay up to date with emerging Microsoft technologies and industry trends to continuously enhance service offerings.</li> <li>Maintain high standards of quality, professionalism, and customer satisfaction.</li> </ul> <h4>Requirements</h4> <h4>Education</h4> <p>Bachelor's degree in computer science, computer engineering, information technology, or a related field.</p> <h4>Experience</h4> <p>Minimum of 4 years of hands-on experience in a customer-facing enterprise IT environment.</p> <p>Proven experience delivering enterprise infrastructure projects and supporting enterprise customers.</p> <h4>Technical skills</h4> <p>Strong knowledge and hands-on experience with:</p> <ul> <li>Active Directory</li> <li>Microsoft Exchange Server</li> <li>Hyper-V</li> <li>Windows Server</li> <li>Microsoft SQL Server</li> <li>Microsoft System Center Products</li> <li>Microsoft Azure</li> <li>Microsoft Entra ID</li> <li>Microsoft 365</li> <li>Microsoft Defender</li> <li>Microsoft Intune</li> <li>Microsoft Purview</li> </ul> <h4>Required competencies</h4> <ul> <li>Strong troubleshooting and problem-solving skills.</li> <li>Excellent communication and presentation skills.</li> <li>Ability to work independently and as part of a team.</li> <li>Strong customer service and stakeholder management skills.</li> <li>Experience mentoring and coaching junior engineers.</li> <li>Ability to manage multiple priorities in a fast-paced environment.</li> </ul></p><p></p>

<p><h4>About the role</h4> <p>We are seeking a highly skilled and customer-focused Senior Systems Engineer to join our Microsoft Infrastructure team. The successful candidate will be responsible for designing, implementing, and delivering enterprise-grade solutions for our customers while providing expert-level troubleshooting and technical support for complex infrastructure environments.</p> <p>This role requires strong technical expertise, excellent communication skills, and a passion for mentoring junior engineers. The Senior Systems Engineer will work closely with customers to understand their business requirements, architect appropriate solutions, and ensure successful project delivery.</p> <h4>Key responsibilities</h4> <ul> <li>Design, implement, and deliver enterprise infrastructure projects for enterprise customers.</li> <li>Lead technical engagements and provide expert guidance throughout the project lifecycle.</li> <li>Troubleshoot and resolve complex technical issues across Microsoft infrastructure technologies.</li> <li>Build, present, and clearly articulate technical solutions that address customer business and technical requirements.</li> <li>Collaborate with customers, project managers, and internal teams to ensure successful project execution.</li> <li>Lead, mentor, and support junior engineers by sharing knowledge, providing technical guidance, and promoting professional growth.</li> <li>Drive knowledge-sharing initiatives and encourage the adoption of best practices across the team.</li> <li>Identify technical risks and challenges proactively and implement effective mitigation strategies.</li> <li>Communicate complex technical concepts effectively to both technical and non-technical stakeholders.</li> <li>Stay up to date with emerging Microsoft technologies and industry trends to continuously enhance service offerings.</li> <li>Maintain high standards of quality, professionalism, and customer satisfaction.</li> </ul> <h4>Requirements</h4> <h4>Education</h4> <p>Bachelor's degree in Computer Science, Computer Engineering, Information Technology, or a related field.</p> <h4>Experience</h4> <ul> <li>Minimum of 4 years of hands-on experience in a customer-facing enterprise IT environment.</li> <li>Proven experience delivering enterprise infrastructure projects and supporting enterprise customers.</li> </ul> <h4>Technical skills</h4> <p>Strong knowledge and hands-on experience with:</p> <ul> <li>Active Directory</li> <li>Microsoft Exchange Server</li> <li>Hyper-V</li> <li>Windows Server</li> <li>Microsoft SQL Server</li> <li>Microsoft System Center Products</li> <li>Microsoft Azure</li> <li>Microsoft Entra ID</li> <li>Microsoft 365</li> <li>Microsoft Defender</li> <li>Microsoft Intune</li> <li>Microsoft Purview</li> </ul> <h4>Required competencies</h4> <ul> <li>Strong troubleshooting and problem-solving skills.</li> <li>Excellent communication and presentation skills.</li> <li>Ability to work independently and as part of a team.</li> <li>Strong customer service and stakeholder management skills.</li> <li>Experience mentoring and coaching junior engineers.</li> <li>Ability to manage multiple priorities in a fast-paced environment.</li> </ul></p><p></p>

<p><h4>About the role</h4> <p>We are seeking a motivated and customer-focused Junior Systems Engineer to join our Microsoft Infrastructure team. The successful candidate will support the design, implementation, and delivery of enterprise-grade solutions for our customers while assisting in troubleshooting and providing technical support for Microsoft infrastructure environments.</p> <p>This role is ideal for candidates looking to build their expertise in Microsoft technologies while working alongside experienced engineers. The Junior Systems Engineer will collaborate with customers and internal teams to understand business requirements, contribute to infrastructure projects, and continuously develop technical and professional skills.</p> <h4>Key responsibilities</h4> <ul> <li>Support the design, implementation, and delivery of enterprise infrastructure projects for enterprise customers.</li> <li>Assist senior engineers in technical engagements throughout the project lifecycle.</li> <li>Troubleshoot and resolve Microsoft infrastructure issues under guidance while developing advanced troubleshooting skills.</li> <li>Support the preparation and presentation of technical solutions that address customer business and technical requirements.</li> <li>Collaborate with customers, project managers, and internal teams to ensure successful project execution.</li> <li>Work closely with senior engineers to gain technical knowledge and best practices.</li> <li>Participate in knowledge-sharing initiatives and contribute to continuous improvement activities.</li> <li>Identify technical issues and escalate complex challenges when necessary.</li> <li>Communicate effectively with both technical and non-technical stakeholders.</li> <li>Stay up to date with Microsoft technologies and industry trends through continuous learning.</li> <li>Maintain high standards of quality, professionalism, and customer satisfaction.</li> </ul> <h4>Requirements</h4> <h4>Education</h4> <p>Bachelor's degree in Computer Science, Computer Engineering, Information Technology, or a related field.</p> <h4>Experience</h4> <ul> <li>1–2 years of hands-on experience in an enterprise IT environment.</li> <li>Internship or practical experience supporting Microsoft infrastructure technologies is a plus.</li> <li>Strong willingness to learn and develop in a customer-facing technical role.</li> </ul> <h4>Technical skills</h4> <p>Strong knowledge of and/or hands-on experience with:</p> <ul> <li>Active Directory</li> <li>Microsoft Exchange Server</li> <li>Hyper-V</li> <li>Windows Server</li> <li>Microsoft SQL Server</li> <li>Microsoft System Center Products</li> <li>Microsoft Azure</li> <li>Microsoft Entra ID</li> <li>Microsoft 365</li> <li>Microsoft Defender</li> <li>Microsoft Intune</li> <li>Microsoft Purview</li> </ul> <h4>Required competencies</h4> <ul> <li>Strong troubleshooting and problem-solving skills.</li> <li>Excellent communication and presentation skills.</li> <li>Ability to work independently and as part of a team.</li> <li>Strong customer service and stakeholder management skills.</li> <li>Eagerness to learn from senior engineers and continuously develop technical skills.</li> <li>Ability to manage multiple priorities in a fast-paced environment.</li> </ul></p><p></p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Result of Service<br>- Quality and timeliness of deliverables. - Technical quality of reports and guidance documents. - Effective coordination with headquarters and field offices. - Responsiveness to emerging priorities. - Contribution to disability mainstreaming across programmes. - Professionalism and adherence to UNRWA values and standards.<br> Work Location<br>The consultant would be expected to work full time in the UNRWA HQ in Amman, between 0800 and 1600.<br> Expected duration<br>The duration of the consultancy is 4 months (01 September 2026- 31 Dec 2026), renewable subject to satisfactory performance and availability of funds.<br> Duties and Responsibilities<br>A. Technical Support and Protection Mainstreaming - Support implementation of UNRWA's Disability Policy and Disability Inclusion Guidelines. - Assist in reviewing, developing and updating technical guidance, standard operating procedures, checklists, operational tools and other implementation resources. - Provide technical inputs to programme design, policy documents, concept notes, and project proposals. - Support integration of disability inclusion across education, health, protection, relief and social services, infrastructure, emergency response, and other programme areas. - Support the technical review of programme documents to ensure disability inclusion standards are appropriately reflected. B. Protection Programming - Support the design and implementation of targeted protection initiatives addressing the specific risks faced by Palestine refugees with disabilities. - Assist in developing guidance on disability-inclusive case management, referrals, community-based protection, accessibility, and reasonable accommodation. - Contribute to the integration of disability considerations within broader protection programming and cross-cutting protection initiatives. - Support monitoring of disability inclusion commitments across UNRWA programmes and operations. - Assist in compiling, validating, and analysing disability-disaggregated data. - Contribute to organizational reporting against UNDIS and other institutional commitments. - Support the preparation of analytical reports, dashboards, briefing notes, donor updates, and management reports. C. Coordination and Partnerships - Support the coordination of disability inclusion activities across Headquarters departments and Field Offices. - Assist in organizing meetings of disability coordination mechanisms, technical working groups, and task forces. - Support coordination with field focal points to monitor implementation of agreed priorities. - Support engagement with United Nations entities, donors, Organizations of Persons with Disabilities (OPDs), NGOs, academic institutions, and other external partners. D. Knowledge Management and Capacity Development - Support research on emerging disability inclusion practices and humanitarian guidance. - Assist with the preparation of policy briefs, case studies, and other knowledge products. - Support documentation of good practices and lessons learned and maintain an organized repository of disability inclusion resources, tools, and reference materials. - Support the development and delivery of training materials, presentations, workshops, and other capacity-building initiatives. E. Operational and Administrative Support - Support planning and tracking of annual workplans and implementation priorities. - Prepare meeting agendas, minutes, and follow-up actions. - Support scheduling, correspondence, and coordination of meetings. - Maintain organized electronic filing systems and documentation. - Undertake other assignments as requested by the Senir Disability Advisor.<br> Qualifications/special skills<br>Advanced university degree in Disability Studies, International Development, Human Rights, Public Policy, Social Sciences, Rehabilitation, Education, Public Health, or another relevant field. - Six years of progressively responsible professional experience in humanitarian action, international development, protection and disability inclusion - Demonstrated experience supporting disability-inclusive programming. - Experience working with UN agencies, international organizations, or NGOs is highly desirable. - Experience in project coordination and technical reporting. - Experience developing guidance documents, training materials, and knowledge products. Experience working with organizations of persons with disabilities is an asset<br> Languages<br>- Excellent written and spoken English. - Mandatory Written and spoken Arabic<br> Additional Information<br>• The consultant will be paid the lump sum of (JOD4,626.40), split into 4 instalments as described above upon satisfactory submission of the deliverables. • Remuneration for this consultancy is on G17 and will depend on the qualifications and experience of the candidate. • The consultant will be remunerated based on the satisfactory deliverables of the agreed activities.<br> No Fee<br>THE UNITED NATIONS DOES NOT CHARGE A FEE AT ANY STAGE OF THE RECRUITMENT PROCESS (APPLICATION, INTERVIEW MEETING, PROCESSING, OR TRAINING). THE UNITED NATIONS DOES NOT CONCERN ITSELF WITH INFORMATION ON APPLICANTS’ BANK ACCOUNTS.<br><br><br> </div>

<p><h4>Description</h4> <p>Open is an AI customer support platform that helps enterprise businesses automate customer interactions at scale. Working at the intersection of software, support operations, and AI, the team focuses on building practical solutions that improve how customers are supported and how internal teams operate.</p> <p>As a CSM (Customer Success Manager), you will play a key role in helping customers adopt the platform successfully and get long-term value from it. This role sits close to both customers and internal teams, with a strong focus on implementation, coordination, and operational clarity. You will help shape a smooth post-sales experience while supporting complex customer needs and ensuring technical and business stakeholders stay aligned.</p> <h4>Responsibilities</h4> <ul> <li>Onboard customers and ensure successful platform implementation, serving as a liaison between customers and engineering.</li> <li>Manage integrations with ticketing systems and workflows, and establish clear work processes.</li> <li>Lead complex technical onboarding involving API integrations, system design, and data migrations.</li> <li>Resolve escalations as primary technical contact, collaborating with engineering to fix bugs.</li> <li>Advise on security protocols, authentication, and infrastructure scaling best practices.</li> <li>Audit usage data to optimize platform performance and identify underutilized features.</li> <li>Translate technical documentation into clear training resources for non-technical teams.</li> <li>Conduct business review health checks to align product performance with client goals.</li> <li>Proactively monitor customer health to prevent churn and identify growth opportunities.</li> <li>Drive account growth by identifying expansion options and secure renewals by demonstrating ROI.</li> <li>Advocate for customers by converting feedback into structured product feature requests.</li> </ul> <h4>Requirements</h4> <ul> <li>3-5 years of Customer Success Manager experience onboarding enterprise customers, managing post-sales relationships in SaaS, working in startup environments, and handling technical integrations with ticketing systems.</li> <li>Experience with CRM tools such as Salesforce or HubSpot, along with workflow automation tools.</li> <li>Experience using AI tools, including prompt engineering and AI-based integrations.</li> <li>Experience with project scoping, structured implementation processes, and creating onboarding playbooks that define clear work processes and workflows.</li> <li>Experience managing senior stakeholders and acting as a bridge between customers and engineering, including coordinating across engineering, support, and product teams.</li> <li>Availability during CET business hours and flexibility to support enterprise customers across different time zones.</li> <li>Bachelor's degree in business, communications, computer science, or a related field is a plus.</li> <li>Domain experience in enterprise SaaS, AI customer support, or support operations is a plus.</li> </ul> <h4>Benefits</h4> <h4>What we offer</h4> <ul> <li>YC-backed with real traction we are in-market, growing, and trusted by enterprise names you know.</li> <li>Outsized career trajectory early team members grow into leadership as we scale globally.</li> <li>Real ownership your work will be seen, felt, and talked about company-wide.</li> <li>High-trust team no politics, no bureaucracy; we move fast and support each other.</li> <li>Competitive compensation top-of-market salary plus equity and full benefits.</li> </ul></p><p></p>