Sales Rep. Jobs - Amman Jordan

<p>For over seven decades, Chalhoub Group has been a partner and creator of luxury experiences in the Middle East. In its pursuit to excel as a hybrid luxury retailer, the Group has curated a portfolio of over 10 owned brands and strengthened its distribution and marketing expertise for over 400 international names across luxury fashion, beauty, jewellery, watches, eyewear, and art de vivre categories.</p> <p>Every step at Chalhoub Group is taken to build a future where luxury dreams become reality — bridging cultures and crafting memorable experiences for our consumers. Be it by constantly reinventing itself, committing to innovation, or embracing new technologies, the Group is shaping the future of luxury retail. It delivers seamless omnichannel experiences across more than 950 stores, online platforms, and mobile apps. Driving this innovation journey is The Greenhouse — the Group’s innovation hub, incubator, and accelerator for startups and emerging businesses, regionally and globally.</p> <p>Chalhoub Group fosters a people-at-heart culture rooted in diversity, equity, and inclusion, and a workplace catalysed by forward thinking and future-proofing. Today, it brings together over 16,000 talented professionals across eight countries in the Middle East, with a presence in LATAM. Their collective efforts have earned the Group the Great Place to Work® certification in several markets.</p> <p>Sustainability is at the core of the Group’s strategy, guided by a clear commitment to people, partners, and the planet. Chalhoub Group is proud to be a member of the United Nations Global Compact, a signatory of the Women’s Empowerment Principles, and to have pledged to reach Net Zero by 2040.</p> <h4>What you'll be doing</h4> <ul> <li>Handle customer interactions across all channels, including voice, email, WhatsApp, live chat, and social media.</li> <li>Deliver timely, accurate, and personalized responses aligned with luxury service standards and brand tone of voice.</li> <li>Provide a seamless omnichannel experience, ensuring continuity across customer touchpoints.</li> <li>Manage and document all customer interactions in Salesforce Service Cloud, with strong focus on First Contact Resolution (FCR).</li> <li>Maintain a professional, empathetic, and solution-oriented approach in all customer engagements.</li> <li>Deliver personalized, high-quality service that reflects the values, image, and standards of Chalhoub Group’s luxury Maisons.</li> <li>Proactively identify and act on sales and assisted-selling opportunities during customer interactions.</li> <li>Support revenue-generating initiatives such as pay-by-link, product recommendations, and cross-sell opportunities.</li> <li>Escalate complex or sensitive cases appropriately while maintaining customer confidence and satisfaction.</li> <li>Consistently meet and exceed defined KPIs, including: <ul> <li>Quality and customer satisfaction</li> <li>Productivity and adherence</li> <li>Sales contribution</li> <li>Service level targets</li> </ul> </li> <li>Adhere strictly to internal processes, compliance requirements, and luxury communication guidelines.</li> <li>Contribute to continuous improvement by flagging customer pain points and process gaps.</li> </ul> <h4>What you’ll need to succeed</h4> <ul> <li>Strong written and verbal communication aligned with luxury service standards.</li> <li>Commercial and sales-oriented mindset.</li> <li>High emotional intelligence and strong customer empathy.</li> <li>Excellent problem-solving and ownership mentality.</li> <li>Strong multitasking and prioritization skills.</li> <li>Ability to perform effectively in a fast-paced, KPI-driven environment.</li> <li>Digital fluency and openness to AI-enabled tools and automation.</li> </ul> <h4>What we can offer you</h4> <p>With us, you will turn your aspirations into reality. We will help shape your journey through enriching experiences, learning and development opportunities, and exposure to different assignments within your role or through internal mobility. Our Group offers diverse career paths for those who are extraordinary, every day.</p> <p>We recognise the value that you bring, and we strive to provide a competitive benefits package which includes health care, child education contribution, remote and flexible working policies as well as exclusive employee discounts.</p> <h4>Using GenAI in your application process</h4> <p>To support a fair and consistent experience for all candidates, we ask that assessments and interviews are completed independently and without assistance from generative AI tools. This ensures we understand your strengths, your thinking, and how you approach real situations.</p> <h4>We invite all applicants to apply</h4> <p>It takes diversity of thought, culture, background, differing abilities and perspectives to truly inspire, exhilarate and delight our customers. At Chalhoub Group, we are committed to inclusion and diversity.</p> <p>We welcome all applicants to apply and be part of our exciting future. We ensure equal opportunity for all our applicants without regard to gender, age, race, religion, national origin or disability status.</p>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>ROLE PURPOSE: Promotion of Aspen products to health care professionals in assigned territory including building relations with HCPs, delivering the Key brands marketing messages and achieve sales targets. RESPONSIBILITIES: Represent Aspen through achieving daily targeted Face to Face calls to physicians and pharmacists. Regularly Conducting AVAs &amp; promotional activities. Achieve assigned Sales Targets in the designated territory. Build sustainable positive relationships with target HCPs and Key stakeholders in assigned territory. Maintain updated customer database. Timely Submission of Daily Calls Report &amp; Weekly Sales Trackers. Keeping up to date with the latest clinical data in the related therapy area, presenting and discussing this data with healthcare professionals. To provide accurate and complete market feedback on: competition, new product concepts, and customer requirements as well as marketing opportunities Planning and execution of medical educational events. Conduct ongoing market analysis. What we look for in candidates At Aspen, our culture is built on core values that drive our success and foster a supportive, innovative environment. We value Teamwork, where diverse perspectives and skills come together to enhance creativity and problem-solving. Innovation is at our core, as we continually seek better ways to achieve our goals and remain at the forefront of our industry. We demonstrate Commitment by exceeding expectations and building long-term relationships, while always striving for Excellence in everything we do. Our foundation of Integrity ensures that honesty, ethical behavior, and accountability guide our decisions. By proceeding with this job application, we understand that you share these values, and we look forward to reviewing your application and engaging with you further.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><h2>EDUCATION QUALIFICATIONS AND EXPERIENCE:</h2><p>Bachelor Degree in B.Sc pharmacy</p><p>2 Years in Pharmaceutical Sales</p><h2>TECHNICAL SKILLS:</h2><p>Selling Skills/Presentation Skills - Professional</p><h2>KEY ATTRIBUTES:</h2><p>Market Knowledge</p><p>Flexibility and tolerance for ambiguity</p><p>Technical /Professional skills</p><p>Consumer relevancy</p><p>Capacity for and resistance to stress</p><p>Industry knowledge</p><p>Problem solving</p><p>Active listening</p><p>Curiosity/learning agility</p><p>Information seeking</p><p>Informal communication skills</p><h2>ASPEN COMPETENCIES:</h2><h3>BUSINESS</h3><p>Foster Consumer &amp; Customer Commitment</p><p>Makes Good Decision</p><h3>PEOPLE</h3><p>Communicate Effectively</p><p>Dealing with ambiguity/ Embrace change</p><h3>SELF</h3><p>Continuously Grow &amp; Develop</p><p>Contribute Special Expertise</p><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p><b>ROLE PURPOSE:</b> Promotion of Aspen products to health care professionals in assigned territory including building relations with HCPs, delivering the Key brands marketing messages and achieve sales targets. RESPONSIBILITIES: Represent Aspen through achieving daily targeted Face to Face calls to physicians and pharmacists. Regularly Conducting AVAs &amp; promotional activities. Achieve assigned Sales Targets in the designated territory. Build sustainable positive relationships with target HCPs and Key stakeholders in assigned territory. Maintain updated customer database. Timely Submission of Daily Calls Report &amp; Weekly Sales Trackers. Keeping up to date with the latest clinical data in the related therapy area, presenting and discussing this data with healthcare professionals. To provide accurate and complete market feedback on: competition, new product concepts, and customer requirements as well as marketing opportunities Planning and execution of medical educational events. Conduct ongoing market analysis.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>What we look for in candidates</p><p>At Aspen, our culture is built on core values that drive our success and foster a supportive, innovative environment. We value Teamwork, where diverse perspectives and skills come together to enhance creativity and problem-solving. Innovation is at our core, as we continually seek better ways to achieve our goals and remain at the forefront of our industry. We demonstrate Commitment by exceeding expectations and building long-term relationships, while always striving for Excellence in everything we do. Our foundation of Integrity ensures that honesty, ethical behavior, and accountability guide our decisions. By proceeding with this job application, we understand that you share these values, and we look forward to reviewing your application and engaging with you further.</p><p>EDUCATION QUALIFICATIONS AND EXPERIENCE:</p><ul><li>Bachelor Degree in B.Sc pharmacy</li><li>2 Years in Pharmaceutical Sales</li></ul><p>TECHNICAL SKILLS:</p><ul><li>Selling Skills/Presentation Skills - Professional</li></ul><p>KEY ATTRIBUTES:</p><ul><li>Market Knowledge</li><li>Flexibility and tolerance for ambiguity</li><li>Technical /Professional skills</li><li>Consumer relevancy</li><li>Capacity for and resistance to stress</li><li>Industry knowledge</li><li>Problem solving</li><li>Active listening</li><li>Curiosity/learning agility</li><li>Information seeking</li><li>Informal communication skills</li></ul><p>ASPEN COMPETENCIES:</p><ul><li>BUSINESS Foster Consumer &amp; Customer Commitment Makes Good Decision</li><li>PEOPLE Communicate Effectively Dealing with ambiguity/Embrace change</li><li>SELF Continuously Grow &amp; Develop Contribute Special Expertise</li></ul><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p><b>Description</b></p><p>ROLE PURPOSE: Promotion of Aspen products to health care professionals in assigned territory including building relations with HCPs, delivering the Key brands marketing messages and achieve sales targets. RESPONSIBILITIES: Represent Aspen through achieving daily targeted Face to Face calls to physicians and pharmacists. Regularly Conducting AVAs &amp; promotional activities. Achieve assigned Sales Targets in the designated territory. Build sustainable positive relationships with target HCPs and Key stakeholders in assigned territory. Maintain updated customer database. Timely Submission of Daily Calls Report &amp; Weekly Sales Trackers. Keeping up to date with the latest clinical data in the related therapy area, presenting and discussing this data with healthcare professionals. To provide accurate and complete market feedback on: competition, new product concepts, and customer requirements as well as marketing opportunities Planning and execution of medical educational events. Conduct ongoing market analysis.</p><p>What we look for in candidates At Aspen, our culture is built on core values that drive our success and foster a supportive, innovative environment. We value Teamwork, where diverse perspectives and skills come together to enhance creativity and problem-solving. Innovation is at our core, as we continually seek better ways to achieve our goals and remain at the forefront of our industry. We demonstrate Commitment by exceeding expectations and building long-term relationships, while always striving for Excellence in everything we do. Our foundation of Integrity ensures that honesty, ethical behavior, and accountability guide our decisions. By proceeding with this job application, we understand that you share these values, and we look forward to reviewing your application and engaging with you further.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>EDUCATION QUALIFICATIONS AND EXPERIENCE:</p><p>Bachelor Degree in B.Sc pharmacy</p><p>2 Years in Pharmaceutical Sales</p><p>TECHNICAL SKILLS:</p><p>Selling Skills/Presentation Skills - Professional</p><p>KEY ATTRIBUTES:</p><p>Market Knowledge</p><p>Flexibility and tolerance for ambiguity</p><p>Technical /Professional skills</p><p>Consumer relevancy</p><p>Capacity for and resistance to stress</p><p>Industry knowledge</p><p>Problem solving</p><p>Active listening</p><p>Curiosity/learning agility</p><p>Information seeking</p><p>Informal communication skills</p><p>ASPEN COMPETENCIES:</p><p>BUSINESS Foster Consumer &amp; Customer Commitment Makes Good Decision</p><p>PEOPLE Communicate Effectively Dealing with ambiguity/Embrace change</p><p>SELF Continuously Grow &amp; Develop Contribute Special Expertise</p><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>The Event &amp; Partner Marketing Specialist will lead the planning, execution, and optimization of regional field and partner marketing programs that generate measurable business outcomes. This role is responsible for managing end-to-end marketing initiatives with a strong focus on event delivery, lead quality, pipeline growth, and revenue contribution.</p> <p>Partnering closely with Sales, Partnerships, Business Units, and external technology alliances, the specialist will transform business priorities into impactful marketing campaigns that support ZainTECH s strategic growth plans. The ideal candidate should possess strong execution capabilities, business acumen, and a data-driven mindset to continuously enhance campaign effectiveness and marketing ROI.</p> <p>Responsibilities:</p> <p> <u>Event &amp; Partner Marketing Programs</u> </p> <ul> <li>Organize and manage 10 12 Event and partner marketing activities each quarter across designated regions. </li> </ul> <ul> <li> Develop and execute integrated event marketing campaigns that support immediate pipeline targets as well as long-term business objectives. </li> </ul> <ul> <li> Coordinate a variety of engagement formats, including Executive roundtables, Leadership dinners, Webinars, Roadshows, Partner-driven workshops and events </li> </ul> <p> <u>Cross-Functional &amp; Partner Collaboration</u> </p> <ul> <li>Work collaboratively with Sales, Partnerships, SDR teams, and Business Units to align marketing activities with commercial goals. </li> </ul> <ul> <li> Execute joint marketing campaigns with key technology partners such as AWS, Microsoft, ISVs, Other strategic alliance partners </li> </ul> <ul> <li> Liaise with agencies, vendors, venues, and external stakeholders to ensure successful event and campaign execution.</li> </ul> <p> <u>Demand Generation &amp; Lead Management</u> </p> <ul> <li>Support Sales and SDR teams with Target account selection, Invitation and attendee management, Event participation tracking, post-event engagement activities </li> <li> Ensure proper lead capture, qualification, and timely transfer to Sales teams. </li> </ul> <ul> <li> Contribute to pipeline acceleration and opportunity nurturing through targeted event initiatives.</li> </ul> <p> <u>Campaign Performance &amp; ROI Analysis</u> </p> <ul> <li>Measure and report on marketing performance indicators, including Revenue influenced and closed, Pipeline contribution, SQL generation, Registration-to-attendance conversion, Lead-to-SQL conversion metrics </li> </ul> <ul> <li> Maintain accurate CRM records, dashboards, reports, and campaign trackers. </li> </ul> <ul> <li> Evaluate campaign performance and identify optimization opportunities to improve marketing effectiveness.</li> </ul> <p> <u>Optimization &amp; Best Practices</u> </p> <ul> <li>Analyze underperforming initiatives and recommend enhancements in Messaging, Audience segmentation, Event structure, Campaign execution </li> </ul> <ul> <li> Use performance data and business insights to improve marketing investments and outcomes. </li> </ul> <ul> <li> Support the development and refinement of field and partner marketing processes, templates, and best practices.</li> </ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul> <li>3 6 years of experience in B2B event marketing, partner marketing, or event execution roles.</li> <li>Experience supporting partner-led campaigns in a technology or enterprise environment.</li> <li>Strong execution, coordination, and stakeholder management skills.</li> <li>Comfortable working with metrics, ROI tracking, and performance data.</li> <li>Experience with CRM and marketing tools such as Salesforce, HubSpot, or Cvent is a plus.</li> <li>Willingness and ease of visa to travel across UAE, KSA, Bahrain, Kuwait, and Jordan as required.</li> <li>Proactive self-starter with the ability to adapt in a fast-changing environment.</li> <li>Clear and confident verbal and written communication skills, with the ability to engage senior stakeholders.</li> <li>Highly organized, detail-oriented, and strong in project execution and follow-through.</li> <li>Able to prioritize effectively and manage multiple initiatives and deadlines.</li> </ul><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p><b>Job title:</b> Marketing Officer Location: Amman Jordan About the Role: We are looking for a Marketing Officer to support and execute marketing initiatives across digital channels, sales campaigns, external communications, and business development activities. The role is suitable for someone early in their career who has strong English communication skills, is highly comfortable with digital tools, and is an active user or enthusiast of AI tools for content creation, design support, research, and campaign execution. As a B2B SaaS technology company serving the financial and capital markets sector, our marketing involves working closely with sales, product, project, and development teams to communicate product launches, integrations, client success stories, partnerships, case studies, and thought leadership content. Key Responsibilities: Manage and support marketing activities across digital channels, including socials, website content, email campaigns, newsletters, and other online platforms. Use AI tools and image generation/design tools to support digital content creation, campaign visuals, presentations, social posts, and marketing assets. Work closely with the sales team to create upselling campaigns, client engagement campaigns, and marketing material for existing customers. Support external communications, including PR wires, press releases, company announcements, partnership announcements, and media-related content. Assist in business development and partnership-related marketing activities. Create and coordinate content such as blogs, newsletters, case studies, whitepapers, brochures, client success stories, and product-related material. Own the paid advertising campaigns, including Google Ads, LinkedIn Ads, and other digital advertising channels. Monitor campaign performance using tools such as Google Analytics, LinkedIn Campaign Manager, and other reporting platforms. Collaborate with sales, product, project, and development teams to identify marketing opportunities around product launches, integrations, new features, client milestones, and industry developments. Support the planning and execution of webinars, events, industry conferences, podcasts, and digital campaigns. Maintain consistency in brand messaging, tone, and positioning across all marketing material. Lead internal marketing initiatives that strengthen company culture, improve internal communication, and increase employee engagement. Own the planning and coordination of internal events, company gatherings, team activities, internal announcements, and culture-related campaigns in coordination with HR and management.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Bachelor s degree in Marketing, Business, Communications, or a related field. 1 2 years of experience in marketing, digital marketing, content creation, or a related role. Excellent written and spoken English is a must. Strong interest in AI tools, digital content creation, and marketing automation. Good understanding of social media management, content marketing, email campaigns, and digital advertising. Knowledge in Google Ads, Google Analytics, LinkedIn Ads, SEO, and campaign performance tracking. Strong communication skills. Ability to work with multiple departments and convert business, product, and technical updates into clear marketing messages. Organized, proactive, and able to manage multiple marketing tasks at the same time. Bonus Points If You Have: Experience or interest in fintech, trading, banking, brokerage, capital markets, or financial services. Experience using tools such as Mailchimp, Claude Design, Canva or other AI/design platforms. Experience writing or supporting case studies, whitepapers, newsletters, blogs, or press releases. Basic understanding of SaaS products, technology platforms, APIs, integrations, or enterprise software.</p><p></p></section>

<p>For over seven decades, Chalhoub Group has been a partner and creator of luxury experiences in the Middle East. In its pursuit to excel as a hybrid luxury retailer, the Group has curated a portfolio of over 10 owned brands and strengthened its distribution and marketing expertise for over 400 international names across luxury fashion, beauty, jewellery, watches, eyewear, and art de vivre categories.</p> <p>Every step at Chalhoub Group is taken to build a future where luxury dreams become reality — bridging cultures and crafting memorable experiences for our consumers. Be it by constantly reinventing itself, committing to innovation, or embracing new technologies, the Group is shaping the future of luxury retail. It delivers seamless omnichannel experiences across more than 950 stores, online platforms, and mobile apps. Driving this innovation journey is The Greenhouse — the Group’s innovation hub, incubator, and accelerator for startups and emerging businesses, regionally and globally.</p> <p>Chalhoub Group fosters a people-at-heart culture rooted in diversity, equity, and inclusion, and a workplace catalysed by forward thinking and future-proofing. Today, it brings together over 16,000 talented professionals across eight countries in the Middle East, with a presence in LATAM. Their collective efforts have earned the Group the Great Place to Work® certification in several markets.</p> <p>Sustainability is at the core of the Group’s strategy, guided by a clear commitment to people, partners, and the planet. Chalhoub Group is proud to be a member of the United Nations Global Compact, a signatory of the Women’s Empowerment Principles, and to have pledged to reach Net Zero by 2040.</p> <h4>What you'll be doing</h4> <ul> <li>Build and maintain supplier/retailer relationships in order to build a strong working relationship</li> <li>Cascade targets to sales team leads</li> <li>Handle and respond to existing products queries from clients quickly, effectively and accurately</li> <li>Provide customers with the appropriate selection, sampling of products in response to their inquiries and provide quotations accordingly</li> <li>Anticipate the clients’ needs and provide appropriate solutions to meet these needs</li> <li>Facilitate prospecting of new clients to identify and develop new accounts</li> <li>Introduce the company’s profile and communicate the selection of products available</li> <li>Support in increasing the sales and following up on orders, stock and deliveries</li> <li>Oversee collection of receivables in timely fashion</li> <li>Provide market feedback to the commercial team regarding movement of goods / brands</li> <li>Coordinate with the marketing team on the budget requirements and limits</li> <li>Coordinate with sales team to ensure quality and accuracy of merchandising</li> <li>Keep abreast of the market conditions and trends in the field pertinent to brands / products</li> <li>Support the team with new product launch strategy and information</li> <li>Liaise with rewards and people partner to design updated commission schemes</li> <li>Participate in relevant projects and community activities as and when needed</li> <li>Develop and motivate team members to ensure transfer of know-how and continuous positive work environment</li> <li>Assign individual objectives for employee performance management purposes, manage performance, empower team, and provide formal and informal feedback in order to support professional development and maximize performance</li> </ul> <h4>What you’ll need to succeed</h4> <ul> <li>Minimum 8 years of relevant experience within the realm of luxury fashion brands</li> <li>Proficiency in English with fluency in Arabic</li> <li>Strong leadership capabilities</li> <li>An intuitive ability to anticipate and address customer needs</li> <li>Proactive monitoring of industry trends and competition to uphold optimal customer satisfaction levels</li> <li>Willingness to adapt work methods for enhanced performance</li> </ul> <h4>What we can offer you</h4> <p>With us, you will turn your aspirations into reality. We will help shape your journey through enriching experiences, learning and development opportunities and exposure to different assignments within your role or through internal mobility. Our Group offers diverse career paths for those who are extraordinary, every day.</p> <p>We recognise the value that you bring, and we strive to provide a competitive benefits package which includes health care, child education contribution, remote and flexible working policies as well as exclusive employee discounts.</p> <h4>Using GenAI in your application process</h4> <p>To support a fair and consistent experience for all candidates, we ask that assessments and interviews are completed independently and without assistance from generative AI tools. This ensures we understand your strengths, your thinking, and how you approach real situations.</p> <h4>We invite all applicants to apply</h4> <p>It takes diversity of thought, culture, background, differing abilities and perspectives to truly inspire, exhilarate and delight our customers. At Chalhoub Group, we are committed to inclusion and diversity.</p> <p>We welcome all applicants to apply and be part of our exciting future. We ensure equal opportunity for all our applicants without regard to gender, age, race, religion, national origin or disability status.</p>

<p>For over seven decades, Chalhoub Group has been a partner and creator of luxury experiences in the Middle East. In its pursuit to excel as a hybrid luxury retailer, the Group has curated a portfolio of over 10 owned brands and strengthened its distribution and marketing expertise for over 400 international names across luxury fashion, beauty, jewellery, watches, eyewear, and art de vivre categories.</p> <p>Every step at Chalhoub Group is taken to build a future where luxury dreams become reality — bridging cultures and crafting memorable experiences for our consumers. Be it by constantly reinventing itself, committing to innovation, or embracing new technologies, the Group is shaping the future of luxury retail. It delivers seamless omnichannel experiences across more than 950 stores, online platforms, and mobile apps. Driving this innovation journey is The Greenhouse — the Group’s innovation hub, incubator, and accelerator for startups and emerging businesses, regionally and globally.</p> <p>Chalhoub Group fosters a people-at-heart culture rooted in diversity, equity, and inclusion, and a workplace catalysed by forward thinking and future-proofing. Today, it brings together over 16,000 talented professionals across eight countries in the Middle East, with a presence in LATAM. Their collective efforts have earned the Group the Great Place to Work® certification in several markets.</p> <p>Sustainability is at the core of the Group’s strategy, guided by a clear commitment to people, partners, and the planet. Chalhoub Group is proud to be a member of the United Nations Global Compact, a signatory of the Women’s Empowerment Principles, and to have pledged to reach Net Zero by 2040.</p> <h4>What you'll be doing</h4> <ul> <li>Handle customer interactions across all channels, including voice, email, WhatsApp, live chat, and social media.</li> <li>Deliver timely, accurate, and personalized responses aligned with luxury service standards and brand tone of voice.</li> <li>Provide a seamless omnichannel experience, ensuring continuity across customer touchpoints.</li> <li>Manage and document all customer interactions in Salesforce Service Cloud, with strong focus on First Contact Resolution (FCR).</li> <li>Maintain a professional, empathetic, and solution-oriented approach in all customer engagements.</li> <li>Deliver personalized, high-quality service that reflects the values, image, and standards of Chalhoub Group’s luxury Maisons.</li> <li>Proactively identify and act on sales and assisted-selling opportunities during customer interactions.</li> <li>Support revenue-generating initiatives such as Pay-by-Link, product recommendations, and cross-sell opportunities.</li> <li>Escalate complex or sensitive cases appropriately while maintaining customer confidence and satisfaction.</li> <li>Consistently meet and exceed defined KPIs, including: <ul> <li>Quality and customer satisfaction</li> <li>Productivity and adherence</li> <li>Sales contribution</li> <li>Service level targets</li> </ul> </li> <li>Adhere strictly to internal processes, compliance requirements, and luxury communication guidelines.</li> <li>Contribute to continuous improvement by flagging customer pain points and process gaps.</li> </ul> <h4>What you’ll need to succeed</h4> <ul> <li>Previous experience in customer care or contact center environments.</li> <li>Experience in luxury retail, fashion, beauty, or e-commerce is highly preferred.</li> <li>Proven experience managing end-to-end customer journeys (orders, delivery, returns, refunds).</li> <li>Hands-on experience handling customers across multiple digital and voice channels.</li> <li>Salesforce Service Cloud (case management).</li> <li>Genesys (telephony and omnichannel platform).</li> <li>Sprinklr (social media engagement and case handling).</li> </ul> <h4>Core capabilities</h4> <ul> <li>Strong written and verbal communication aligned with luxury service standards.</li> <li>Commercial and sales-oriented mindset.</li> <li>High emotional intelligence and strong customer empathy.</li> <li>Excellent problem-solving and ownership mentality.</li> <li>Strong multitasking and prioritization skills.</li> <li>Ability to perform effectively in a fast-paced, KPI-driven environment.</li> <li>Digital fluency and openness to AI-enabled tools and automation.</li> </ul> <h4>What we can offer you</h4> <p>With us, you will turn your aspirations into reality. We will help shape your journey through enriching experiences, learning and development opportunities and exposure to different assignments within your role or through internal mobility. Our Group offers diverse career paths for those who are extraordinary, every day.</p> <p>We recognise the value that you bring, and we strive to provide a competitive benefits package which includes health care, child education contribution, remote and flexible working policies as well as exclusive employee discounts.</p> <h4>Using GenAI in your application process</h4> <p>To support a fair and consistent experience for all candidates, we ask that assessments and interviews are completed independently and without assistance from generative AI tools. This ensures we understand your strengths, your thinking, and how you approach real situations.</p> <h4>We invite all applicants to apply</h4> <p>It takes diversity of thought, culture, background, differing abilities and perspectives to truly inspire, exhilarate and delight our customers. At Chalhoub Group, we are committed to inclusion and diversity.</p> <p>We welcome all applicants to apply and be part of our exciting future. We ensure equal opportunity for all our applicants without regard to gender, age, race, religion, national origin or disability status.</p>

<p><h4>Description</h4> <p>Sarmad is a Saudi fintech group building technology, platforms, and ventures for the financial sector, with a focus on enabling financial institutions in emerging markets.</p> <p>We are hiring a content strategist to create clear, credible content for Sarmad and Thamar across LinkedIn, website pages, thought leadership, sales collateral, case studies, white papers, and campaign assets.</p> <h4>Job description</h4> <ul> <li>Build and manage the content plan for Sarmad and Thamar</li> <li>Write LinkedIn content, website copy, articles, case studies, sales collateral, and thought leadership pieces</li> <li>Turn product, market, and leadership insights into clear content</li> <li>Support product launches, announcements, PR, and campaign communication</li> <li>Work closely with product marketing, design, sales, product, and leadership</li> <li>Maintain a consistent tone of voice across Sarmad and Thamar</li> </ul> <h4>Requirements</h4> <ul> <li>5+ years of experience in B2B content strategy, fintech content, financial services content, investment technology content, or banking content</li> <li>Experience writing for senior B2B audiences</li> <li>Ability to simplify complex products without making the message generic</li> <li>Strong editing and content planning skills</li> <li>Portfolio or writing samples are required</li> </ul> <p>Applications without relevant B2B technology, fintech, banking, investment, or financial services experience will not be considered.</p></p><p></p>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p><b style="font-size: 11px;">About the Role</b></p> <p>Our Restaurant &amp; Bar Manager (Resto-Bar Manager) is responsible for the overall management, profitability, guest satisfaction, and operational excellence of the restaurant and bar. This role oversees daily operations, leads and develops the service and bar teams, ensures compliance with health and safety regulations, drives revenue growth, and delivers an exceptional dining and beverage experience aligned with the brand standards.</p> <p> </p> <p> <b>What you will do:</b> </p> <p> <b>Beverage Service Management</b> </p> <ul> <li>Lead and oversee all bar operations, ensuring the delivery of exceptional beverage experiences and service standards.</li> <li>Lead the design, implementation, and continuous enhancement of beverage manuals, Seasonal beverage menus, cocktail menus, wine selections, and promotional strategies to optimize operational consistency, guest engagement, and profitability.</li> <li>Train, coach, and develop bartenders and bar service team members on product knowledge, mixology techniques, sales skills, and guest engagement.</li> <li>Ensure the highest standards of beverage preparation, presentation, service delivery, consistency, and quality across all shifts in accordance with brand standards and operational requirements.</li> <li>Optimize fast moving items availability, inventory and cost efficiency.</li> <li>Drive beverage revenue and profitability by analyzing sales performance, identifying growth opportunities, and implementing strategic upselling, menu engineering, pricing, and promotional initiatives that enhance both guest experience and commercial results.</li> <li>Maintain exceptional standards of bar presentation, cleanliness, organization, and equipment maintenance to support operational excellence and an outstanding guest experience.</li> <li>Safeguard beverage assets and ensure accurate inventory reconciliation, stock accountability, and financial controls.</li> <li>Oversee and enforce compliance with responsible alcohol service standards, health and safety regulations, and licensing requirements, ensuring operational integrity, regulatory compliance, and a safe environment for guests and team members.</li> </ul> <p> </p> <p> <b>Food Service Management</b> </p> <ul> <li>Oversee the daily operations of the restaurant, ensuring efficient service delivery and exceptional guest experiences and consistently high service standards.</li> <li>Ensure compliance with established food service standards, operational procedures, and brand requirements.</li> <li>Collaborate with the culinary team to maintain food quality, consistency, presentation, and menu execution.</li> <li>Ensure effective coordination between kitchen and service teams to support seamless operations</li> <li>Handle guest feedback, complaints, and service recovery professionally to ensure complete guest satisfaction.</li> <li>Collaborate closely with the Executive Chef and Food &amp; Beverage leadership to develop complementary food and beverage pairings and enhance the overall dining experience.</li> <li>Monitor restaurant operations to ensure service efficiency, product quality, cleanliness, and compliance with Four Seasons standards.</li> <li>Observe the condition of restaurant facilities and equipment, recommending improvements when needed to maintain a luxury environment.</li> <li>Monitor dining room performance, reservation management, table turnover, and guest flow to optimize revenue opportunities.</li> <li>Analyze food sales performance and recommend improvements to menu offerings, pricing strategies, and service delivery.</li> <li>Manage food cost controls through effective inventory management, waste reduction initiatives, and portion control measures.</li> <li>Support the planning and execution of promotions, special events, and seasonal food-related initiatives.</li> <li>Maintain the highest standards of food safety, hygiene, sanitation, and regulatory compliance.</li> <li>Select, train, coach, motivate, evaluate, and develop team members to achieve exceptional performance and uphold Four Seasons service standards.</li> <li>Control labor costs and operating expenses through effective scheduling, budgeting, purchasing decisions, inventory management, and cash controls.</li> <li>Conduct daily briefings and regular departmental meetings to communicate operational updates, promote engagement, and support continuous learning.</li> <li>Attend operational meetings to ensure effective communication and collaboration with other hotel departments.</li> <li>Foster a positive, collaborative, and high-performing team culture built on coaching, accountability, and continuous development.</li> <li>Adhere to company policies, grooming standards, and performance expectations.</li> <li>Ensure compliance with Four Seasons Category One and Two Work Rules and Standards of Conduct (EmPact).</li> </ul> <p> </p> <p> <b>What you bring:</b> </p> <ul> <li>High School Diploma or equivalent; a degree or diploma in Hospitality Management or a related field is preferred.</li> <li>Minimum 5 7 years of experience in restaurant, bar, or hospitality operations.</li> <li>At least 2 3 years in a leadership role within luxury hospitality or a high-volume restaurant or bar environment.</li> <li>Strong knowledge of food and beverage operations, including mixology and wine service.</li> <li>Proficiency in POS systems, inventory management, and financial reporting.</li> <li>A results-oriented and highly organized professional with strong decision-making abilities, capable of performing effectively under pressure while demonstrating adaptability, resilience, and a consistently professional appearance and demeanour.</li> <li>Brings strong guest experience management and service excellence through effective problem solving, relationship building, and exceptional communication skills that foster exceptional guest experience.</li> <li>Leverages strong expertise in food and beverage operations, quality assurance, health and safety compliance, and event management to ensure efficient operations and exceptional guest experiences.</li> <li>Exhibit strong financial acumen, revenue management, cost control, commercial awareness, and strategic thinking to drive profitability, optimize business performance, and support sustainable growth.</li> <li>Provides effective team leadership by fostering employee engagement, delivering coaching and development, managing performance, and resolving conflicts to build a motivated, high-performing workforce.</li> <li>Driven by a passion for crafting exceptional beverage experiences and creating memorable moments that exceed guest expectations.</li></ul><ul> </ul> <p> </p> <p> </p> <p> </p> <p> </p></div></section>

<p><h4>About Lucidya<\/h4>\n<p>Lucidya is an AI-native platform for customer experience (CX) intelligence that helps organizations understand, engage, and retain customers at scale.<\/p>\n<p>Unlike traditional platforms that stop at reporting and dashboards, Lucidya combines proprietary AI, deep language understanding, and autonomous workflows to help organizations move from insight to action. Our technology is built in-house and trained on millions of multilingual customer conversations, enabling brands across the MENA region to make better decisions, deliver better experiences, and build stronger customer relationships.<\/p>\n<p>As AI reshapes how businesses operate, we're building products that make customer understanding faster, more accurate, and more actionable than ever before.<\/p>\n\n<h4>Why this role matters<\/h4>\n<p>Most organizations today are overwhelmed with customer data.<\/p>\n<p>Conversations are happening across social media, surveys, reviews, support tickets, messaging channels, and countless other touchpoints. The challenge isn't collecting the data anymore. It's knowing what matters and what to do next.<\/p>\n<p>The Monitoring & Research domain sits at the center of that challenge.<\/p>\n<p>This is where customers come to understand public perception, identify emerging trends, monitor competitors, measure customer sentiment, and uncover the insights that drive business decisions. It is one of the most strategically important parts of Lucidya's platform and one of the biggest opportunities for innovation as AI transforms how research and customer intelligence are done.<\/p>\n<p>As Senior Product Manager, you'll be responsible for shaping how thousands of users discover, trust, and act on insights generated from millions of customer conversations.<\/p>\n<p>You'll be joining a team that values ownership over hierarchy, customer outcomes over feature output, and learning over certainty. We move quickly, challenge assumptions, and expect product leaders to bring strong opinions while remaining open to changing their minds when the evidence says otherwise.<\/p>\n<p>If you're excited by complex customer problems, AI-powered products, and the opportunity to define the future of customer intelligence in a region where world-class solutions are still emerging, this role will give you significant room to make an impact.<\/p>\n\n<h4>What you'll do<\/h4>\n<p><strong>Own the future of Monitoring & Research at Lucidya<\/strong><br>\nYou'll define the vision, strategy, and roadmap across three key product areas:<\/p>\n<ul>\n<li>Social listening<\/li>\n<li>Managed channels analytics<\/li>\n<li>Voice of Customer (VoC)<\/li>\n<\/ul>\n<p>Your responsibility isn't simply delivering features. It's ensuring customers can confidently answer critical business questions about their customers, markets, competitors, and brand performance.<\/p>\n\n<p><strong>Turn customer signals into decisions<\/strong><br>\nYou'll spend significant time understanding how customers currently make decisions, where they struggle to find trustworthy insights, and what prevents them from taking action.<\/p>\n<p>You'll use those learnings to build products that help customers move beyond reporting and toward clear recommendations, meaningful insights, and measurable business outcomes.<\/p>\n\n<p><strong>Lead discovery before delivery<\/strong><br>\nYou'll challenge assumptions, validate problems, and ensure we're solving issues that matter before resources are committed.<\/p>\n<p>You'll regularly engage customers, prospects, Customer Success teams, and internal stakeholders to uncover opportunities and validate product direction.<\/p>\n<p>Success in this role means building the right thing, not simply building things quickly.<\/p>\n\n<p><strong>Raise the quality bar for AI-powered insights<\/strong><br>\nAs AI becomes increasingly central to our platform, you'll help define what \"trustworthy AI\" means in practice.<\/p>\n<p>You'll work closely with AI, Data, Design, and Engineering teams to improve:<\/p>\n<ul>\n<li>Insight accuracy<\/li>\n<li>Sentiment quality<\/li>\n<li>Explainability<\/li>\n<li>Relevance<\/li>\n<li>Customer trust<\/li>\n<\/ul>\n<p>You'll constantly ask whether an insight is genuinely useful, not just technically impressive.<\/p>\n\n<p><strong>Make difficult prioritization decisions<\/strong><br>\nNot every good idea belongs on the roadmap.<\/p>\n<p>You'll evaluate opportunities using customer feedback, product data, market insights, commercial priorities, and strategic impact.<\/p>\n<p>You'll make trade-offs transparently and help the organization understand why certain bets are worth making while others are not.<\/p>\n\n<p><strong>Drive product adoption and business impact<\/strong><br>\nYou'll closely monitor customer behavior, adoption patterns, retention drivers, churn signals, and feedback loops.<\/p>\n<p>You'll use those insights to continuously improve the product and ensure the work being delivered creates measurable value for both customers and the business.<\/p>\n\n<p><strong>Be a leader beyond product<\/strong><br>\nYou'll collaborate across Engineering, Design, AI, Customer Success, Sales, Marketing, and Leadership teams.<\/p>\n<p>You'll help create alignment, provide clarity during ambiguity, and contribute to building a culture where teams are empowered to solve problems rather than simply execute requirements.<\/p>\n\n<h4>Requirements<\/h4>\n<h4>Who you are<\/h4>\n<ul>\n<li>You have strong product fundamentals<br>\nYou have at least 5 years of product management experience, ideally within B2B SaaS environments.<br>\nYou know how to take a problem from discovery through validation, delivery, measurement, and iteration.<br>\nYou understand that product management is ultimately about creating customer and business value, not managing backlogs.<\/li>\n<li>You simplify complexity<br>\nYou're comfortable working with large datasets, analytics platforms, AI-powered products, or technically complex systems.<br>\nMore importantly, you know how to transform complexity into experiences that feel intuitive and useful to customers.<\/li>\n<li>You stay close to customers<br>\nYou don't rely solely on internal opinions to make decisions.<br>\nYou regularly speak with customers, investigate workflows, validate assumptions, and seek evidence before committing to a direction.<br>\nYou're naturally curious about how people work and where products create friction in their lives.<\/li>\n<li>You are comfortable making decisions with incomplete information<br>\nYou won't always have perfect data.<br>\nYou can balance analysis with action, make informed decisions under uncertainty, and adapt when new information becomes available.<\/li>\n<li>You communicate with clarity<br>\nYou can explain technical concepts to non-technical audiences and customer problems to technical teams.<br>\nYou build alignment through clear thinking, structured communication, and transparency.<\/li>\n<li>You care about outcomes<br>\nYou measure success by customer adoption, customer value, and business impact rather than the number of features released.<br>\nYou're willing to challenge existing thinking when you believe there's a better way to solve a problem.<\/li>\n<\/ul>\n\n<h4>Bonus points if you have<\/h4>\n<ul>\n<li>Experience with social listening, media monitoring, Voice of Customer, customer intelligence, or research platforms<\/li>\n<li>Experience building AI-powered, analytics-heavy, or data-intensive products<\/li>\n<li>Familiarity with sentiment analysis, NLP, LLMs, recommendation systems, or automated research workflows<\/li>\n<li>Experience working with Arabic-language products, dialects, or regional customer behaviors<\/li>\n<li>Knowledge of MENA markets, particularly Saudi Arabia and the GCC<\/li>\n<li>Experience with platforms such as Brandwatch, Sprinklr, Meltwater, Talkwalker, Qualtrics, Medallia, or Brand24<\/li>\n<\/ul>\n\n<h4>What success looks like<\/h4>\n<ul>\n<li>Within your first 12 months:<\/li>\n<li>Customers trust Lucidya's insights enough to use them in critical business decisions<\/li>\n<li>Product adoption and engagement across Monitoring & Research increase meaningfully<\/li>\n<li>AI-powered insight experiences become more accurate, actionable, and differentiated<\/li>\n<li>Clear product strategy and prioritization frameworks are established across the domain<\/li>\n<li>Customer feedback consistently influences roadmap decisions<\/li>\n<li>Cross-functional teams have strong alignment around goals, priorities, and outcomes<\/li>\n<\/ul>\n\n<p>Lucidya is an equal opportunity employer. We believe great teams are built through diverse experiences, perspectives, and backgrounds. If you're excited about the opportunity but don't meet every requirement, we encourage you to apply anyway.<\/p><\/p><p><\/p>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><b><br> About the Role </b><p>We are looking for an experienced Engineering Manager ERP &amp; CRM to lead the development, strategy, and delivery of the systems that power Syarah's core business operations. In this role, you will manage a team of backend engineers, drive the technical direction of our ERPNext/Frappe and CRM platforms, and ensure reliable, scalable solutions that support sales, finance, inventory, and customer operations.</p> <p>This is both a technical and people leadership role. You will be responsible for setting team goals and OKRs, mentoring engineers, managing performance, and partnering closely with business stakeholders to translate company objectives into impactful engineering outcomes. The ideal candidate combines strong engineering expertise with a proven ability to build and lead high-performing teams in a fast-paced environment.</p> <p> </p> <strong>Key Responsibilities</strong> <ul> <li>Lead, manage, and grow a team of backend engineers working across Python (Frappe/ERPNext) and PHP, owning team structure, hiring, and onboarding.</li> <li>Own the strategy, roadmap, and delivery of Syarah s ERP and CRM platforms, the systems that run sales, finance, inventory, operations, and customer engagement.</li> <li>Set clear team and individual goals through OKRs, aligning day-to-day engineering execution with broader company objectives and tracking measurable outcomes.</li> <li>Run performance management end to end, including regular 1:1s, structured feedback, performance reviews, growth plans, and recognition.</li> <li>Mentor and develop engineers at every level, deepening technical skills, ownership, and a culture of accountability and continuous improvement.</li> <li>Translate company goals into a clear engineering roadmap, and be accountable for the team delivering against it on time and to a high standard.</li> <li>Define and enforce engineering standards across code quality, architecture, testing, security, and documentation for ERP and CRM systems.</li> <li>Own the technical direction of ERPNext/Frappe customizations, modules, and integrations, and of PHP-based CRM and internal business applications.</li> <li>Lead the design and delivery of integrations connecting ERP, CRM, payments, and other operational and data systems across the business.</li> <li>Partner with finance, operations, sales, and product stakeholders to capture requirements and translate them into well-scoped, prioritized engineering work.</li> <li>Drive healthy delivery practices, including sprint planning, estimation, code review, CI/CD, and release management, to ship reliably and predictably.</li> <li>Own reliability, uptime, and incident response for business-critical ERP and CRM platforms, putting in place monitoring, alerting, and on-call practices.</li> <li>Manage technical debt, scalability, and platform evolution, balancing short-term delivery against long-term maintainability and cost.</li> <li>Report progress, risks, trade-offs, and resourcing needs clearly to senior leadership, and represent the ERP and CRM engineering function across the company.</li> </ul> <p> </p> <p> <strong>What We re Looking For</strong> </p> <ul> <li>Proven experience managing and growing software engineering teams, with a track record of setting goals and OKRs, running performance management, and delivering.</li> <li>against company objectives.</li> <li>Strong hands-on background in backend engineering with Python and PHP, ideally including ERPNext/Frappe and modern PHP frameworks.</li> <li>Solid understanding of ERP and CRM systems, business process automation, and integrations across finance, sales, and operations.</li> <li>Experience with API design, databases, CI/CD, and cloud infrastructure, and a strong bar for code quality, security, and reliability.</li> <li>Excellent stakeholder management and communication skills, with the ability to translate business goals into engineering execution.</li> </ul> <p> </p> <p> <strong>Preferred Experience</strong> </p> <ul> <li>Hands-on experience with other major ERP systems such as SAP, Odoo, or Oracle</li> <li>Experience with sales lead generation and workflow automation within CRM platforms</li> <li>Exposure to AI and agentic AI, with an interest in applying it across ERP, CRM, and internal operations, is a strong plus</li> </ul> <p> </p> <p> <strong>Tech Stack</strong> </p> <ul> <li>Languages &amp; Frameworks: Python (Frappe/ERPNext), PHP (Laravel), SQL</li> <li>ERP &amp; CRM: ERPNext, CRM platforms, custom business applications</li> <li>Databases &amp; Caching: MongoDB / MySQL, Redis</li> <li>Integration: REST APIs, webhooks, message queues</li> <li>DevOps &amp; Deployment: Docker, Git, CI/CD</li> <li>Cloud &amp; Infrastructure: AWS, GCP</li> <li>Ways of Working: Agile / Scrum, OKRs, code review, performance management</li> </ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p> </p> <ul> <li>8+ years of software engineering experience, including 3+ years in an engineering management role</li> <li>Strong hands-on experience with Python and PHP development</li> <li>Experience with ERPNext/Frappe or other ERP platforms (SAP, Odoo, Oracle, etc.)</li> <li>Solid understanding of CRM systems, business process automation, and enterprise integrations</li> <li>Proven experience leading engineering teams, setting OKRs, and managing performance and career development</li> <li>Experience with APIs, databases, cloud infrastructure, CI/CD, and DevOps practices</li> <li>Strong stakeholder management and communication skills</li> <li>Experience in e-commerce, fintech, or high-growth technology environments is a plus</li> </ul><p></p></section>

<div> <p> <strong>POSITION SUMMARY</strong> </p> <p> </p> <p>Serve as a key resource for all recreation activities facilitated on the property. Provide information to guests about available recreation facilities, which may include pools, beach, entertainment zone/game-room, fitness center, and child activities center. Encourage, recruit, register, and schedule guests to participate in recreation activities. Promote a fun and relaxing atmosphere for guests. Promote the rules and regulations of the recreation facilities intended for the safety and welfare of guests and members. Observe activity in the recreational facility and respond appropriately in accordance with local operating procedure in the event of an emergency. Provide cashier services when working in facilities that include point of sales transactions. Assist when hosting private functions within the recreation facilities with group activities and events. Be aware of possible situations where guests are not able to safely participate in an activity and inform supervisor/manager Provide assistance to injured guests until the arrival of emergency medical services. Clean and maintain recreational facilities, equipment and supplies.</p> <p> </p> <p>Report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications. Follow company policies and procedures; ensure uniform and personal appearance is clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals. Process payments for rental equipment, recreation activities, facility rentals, or retail sales. Comply with quality assurance expectations and standards. Read and visually verify information in a variety of formats (e.g., small print). Visually inspect tools, equipment, or machines (e.g., to identify defects). Enter and locate work-related information using computers and/or point of sale systems. Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance and objects weighing in excess of 25 pounds with assistance. Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination. Move through narrow, confined, or elevated spaces. Move over sloping, uneven, or slippery surfaces as well as up and down stairs and/or service ramps. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Perform other reasonable job duties as requested.</p> <p> </p> <p>PREFERRED QUALIFICATIONS</p> <p>Education: High school diploma or G.E.D. equivalent.</p> <p>Related Work Experience: No related work experience.</p> <p>Supervisory Experience: No supervisory experience.</p> <p> </p> <p>REQUIRED QUALIFICATIONS</p> <p>License or Certification: CPR Certification</p> <p>First Aid Certification</p> <p>Recreation Equipment</p> <p>Any certification or training required by local and state agencies.</p> <p> </p> <p> </p> </div> <div> </div> <p><br></p>

<p>POSITION SUMMARY Serve as a key resource for all recreation activities facilitated on the property. Provide information to guests about available recreation facilities, which may include pools, beach, entertainment zone/game-room, fitness center, and child activities center. Encourage, recruit, register, and schedule guests to participate in recreation activities. Promote a fun and relaxing atmosphere for guests. Promote the rules and regulations of the recreation facilities intended for the safety and welfare of guests and members. Observe activity in the recreational facility and respond appropriately in accordance with local operating procedure in the event of an emergency. Provide cashier services when working in facilities that include point of sales transactions. Assist when hosting private functions within the recreation facilities with group activities and events. Be aware of possible situations where guests are not able to safely participate in an activity and inform supervisor/manager Provide assistance to injured guests until the arrival of emergency medical services. Clean and maintain recreational facilities, equipment and supplies. Report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications. Follow company policies and procedures; ensure uniform and personal appearance is clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals. Process payments for rental equipment, recreation activities, facility rentals, or retail sales. Comply with quality assurance expectations and standards. Read and visually verify information in a variety of formats (e.g., small print). Visually inspect tools, equipment, or machines (e.g., to identify defects). Enter and locate work-related information using computers and/or point of sale systems. Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance and objects weighing in excess of 25 pounds with assistance. Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination. Move through narrow, confined, or elevated spaces. Move over sloping, uneven, or slippery surfaces as well as up and down stairs and/or service ramps. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Perform other reasonable job duties as requested.</p><p><strong>Desired Candidate Profile</strong></p><ul><li>Education: High school diploma or G.E.D. equivalent.</li><li>Related Work Experience: No related work experience.</li><li>Supervisory Experience: No supervisory experience.</li><li>License or Certification: CPR Certification First Aid Certification Recreation Equipment Any certification or training required by local and state agencies.</li></ul>

<p>POSITION SUMMARY Serve as a key resource for all recreation activities facilitated on the property. Provide information to guests about available recreation facilities, which may include pools, beach, entertainment zone/game-room, fitness center, and child activities center. Encourage, recruit, register, and schedule guests to participate in recreation activities. Promote a fun and relaxing atmosphere for guests. Promote the rules and regulations of the recreation facilities intended for the safety and welfare of guests and members. Observe activity in the recreational facility and respond appropriately in accordance with local operating procedure in the event of an emergency. Provide cashier services when working in facilities that include point of sales transactions. Assist when hosting private functions within the recreation facilities with group activities and events. Be aware of possible situations where guests are not able to safely participate in an activity and inform supervisor/manager Provide assistance to injured guests until the arrival of emergency medical services. Clean and maintain recreational facilities, equipment and supplies. Report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications. Follow company policies and procedures; ensure uniform and personal appearance is clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals. Process payments for rental equipment, recreation activities, facility rentals, or retail sales. Comply with quality assurance expectations and standards. Read and visually verify information in a variety of formats (e.g., small print). Visually inspect tools, equipment, or machines (e.g., to identify defects). Enter and locate work-related information using computers and/or point of sale systems. Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance and objects weighing in excess of 25 pounds with assistance. Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination. Move through narrow, confined, or elevated spaces. Move over sloping, uneven, or slippery surfaces as well as up and down stairs and/or service ramps. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Perform other reasonable job duties as requested.</p><p><strong>Desired Candidate Profile</strong></p><p>Education: High school diploma or G.E.D. equivalent.<br>Related Work Experience: No related work experience.<br>Supervisory Experience: No supervisory experience.<br>License or Certification: CPR Certification First Aid Certification Recreation Equipment Any certification or training required by local and state agencies.</p>

<p>The Customer Success Manager is responsible for customer success, project governance, and order-to-cash follow-up across Zain Group and OpCo projects. The role will ensure strong client communication, timely delivery coordination, acceptance tracking, invoicing follow-up, and escalation management to improve customer satisfaction, revenue recognition, and project execution.</p> <p><b>Responsibilities:</b></p> <p> <u>Customer Success &amp; Communication</u> </p> <ul> <li>Act as the main coordination point for customer updates across active Zain Group and OpCo projects.</li> <li>Ensure regular communication with clients on project status, risks, dependencies, and next steps.</li> <li>Improve customer experience by proactively addressing issues before escalation.</li> </ul> <p> <u>Order-to-Cash Governance</u> </p> <ul> <li>Track the full project lifecycle from PO issuance to delivery, acceptance, invoicing, and collection.</li> <li>Follow up on pending POs, SOFs, delivery milestones, acceptance certificates, invoices, and payment status.</li> <li>Coordinate with Sales, Delivery, Finance, Legal, Procurement, and Business Units to remove blockers.</li> </ul> <p> <u>Project Delivery Follow-up</u> </p> <ul> <li>Monitor project progress with delivery teams and ensure timelines are updated and communicated.</li> <li>Highlight delivery delays, pending actions, risks, and dependencies to the account owner and BU leaders.</li> <li>Maintain a clear project tracker covering status, owner, timeline, commercial value, and next action.</li> </ul> <p> <u>Escalation Management</u> </p> <ul> <li>Identify issues early and escalate internally when support is needed from BU, Finance, Legal, or senior management.</li> <li>Ensure escalations are documented, followed up, and closed with clear ownership.</li> </ul> <p> <u>Revenue Recognition Support</u> </p> <ul> <li>Support timely revenue recognition by ensuring project milestones, acceptance documents, and invoicing requirements are completed.</li> <li>Work closely with Finance and Delivery teams to minimize delays in billing and collection.</li> </ul> <p> <u>Reporting &amp; Governance</u> </p> <ul> <li>Prepare weekly project status reports covering delivery, commercial, financial, and customer success updates.</li> <li>Support monthly governance reviews with Zain Group and OpCos.</li> <li>Maintain dashboards for pipeline-to-delivery, order-to-cash, pending approvals, and escalations.</li> </ul> <p> </p> <p> </p> <p> <em>Our Culture &amp; Code of Conduct:</em> </p> <p> <em>At ZainTECH, we take pride in a culture built on collaboration, innovation, and uncompromising integrity. We are looking for individuals who share these values and are committed to customer-centricity and ethical excellence. All employees are expected to uphold our Code of Conduct, which serves as a guiding framework for responsible behavior across everything we do from how we work with each other to how we engage with clients and partners globally.</em> </p><p><strong>Desired Candidate Profile</strong></p><ul> <li>5+ years of experience in customer success, project coordination, account management, PMO, or delivery governance.</li> <li>Strong understanding of AI, ICT, cloud, cybersecurity, managed services, and digital transformation projects.</li> <li>Experience managing enterprise customers and internal cross-functional teams.</li> <li>Strong follow-up, communication, reporting, and escalation management skills.</li> <li>Ability to work with senior stakeholders across Sales, Delivery, Finance, Legal, Procurement, and Business Units.</li> <li>Experience working with telecom operators or enterprise technology customers.</li> <li>Knowledge of order-to-cash, project acceptance, invoicing, and revenue recognition processes.</li> <li>Bachelor s degree in Business Administration, IT, Management, or a related field</li> <li>PMP, ITIL, or customer success certification is a plus.</li> </ul>

<p><h4>Job summary</h4> <p>Functions as the property’s strategic financial business leader. The position champions, develops and implements property-wide strategies that deliver products and services to meet or exceed the needs and expectations of the brand’s target customer and property employees. The position provides the financial expertise to enable the successful implementation of the brand service strategy and brand initiatives while maximizing the return on investment. In addition, creates and executes a business plan that is aligned with the property and brand’s business strategy and focuses on the execution of financial and accounting activities and the delivery of desirable financial results.</p> <h4>Candidate profile</h4> <p><strong>Education and experience</strong></p> <ul> <li>4-year bachelor's degree in finance and accounting or related major; 2 years experience in the finance and accounting or related professional area.</li> <li>Or</li> <li>Master's degree in finance and accounting or related major; no work experience required.</li> </ul> <h4>Core work activities</h4> <p><strong>Engaging in strategic planning and decision making</strong></p> <ul> <li>Analyzes financial data and market trends.</li> <li>Analyzes information, forecasts sales against expenses and creates annual budget plans.</li> <li>Compiles information, analyzes and monitors actual sales against projected sales.</li> <li>Develops means to improve profit, including estimating cost and benefit, exploring new business opportunities, etc.</li> <li>Analyzes differences between actual budget wages and forecasted wages for more efficient budget planning.</li> <li>Identifies the underlying principles, reasons, or facts of information by breaking down information or data into separate parts.</li> <li>Thinks creatively and practically to develop, execute and implement new business plans.</li> <li>Protects and strengthens our competitive advantage by advocating and supporting sound business and financial decision making.</li> <li>Ensures a strong accounting and operational control environment to safeguard assets, improve operations and profitability.</li> <li>Implements a system of appropriate controls to manage business risks.</li> </ul> <p><strong>Leading accounting teams</strong></p> <ul> <li>Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial and business decision making; demonstrates honesty and integrity; leads by example.</li> <li>Communicates the strategic goals, the focus and the owner priorities to subordinates in a clear and precise manner.</li> <li>Provides excellent leadership by assigning team members and other departments managers clear accountability backed by appropriate authority.</li> <li>Holds staff accountable for successful performance.</li> </ul> <p><strong>Developing and maintaining finance and accounting goals</strong></p> <ul> <li>Supports property strategy from a finance and accounting perspective.</li> <li>Submits reports in a timely manner, ensuring delivery deadlines.</li> <li>Ensures profits and losses are documented accurately.</li> <li>Achieves and exceeds goals including performance goals, budget goals, team goals, etc.</li> <li>Ensures appropriate corrections are made to audit results if necessary.</li> <li>Reviews audit issues to ensure accuracy.</li> </ul> <p><strong>Managing projects and policies</strong></p> <ul> <li>Monitors all taxes that apply, ensuring that taxes are current, collected and/or accrued.</li> <li>Generates and provides accurate and timely results in the form of reports, presentations, etc.</li> <li>Ensures compliance with standard and local operating procedures (SOPs and LSOPs).</li> <li>Oversees internal, external and regulatory audit processes.</li> <li>Ensures compliance with standard operating procedures (SOPs).</li> <li>Ensures that the profit and loss statement is accurate (e.g., costs are properly matched to revenue, costs are recorded in the proper accounts).</li> </ul> <p><strong>Anticipating and delivering on the needs of key stakeholders</strong></p> <ul> <li>Understands and meets the needs of key stakeholders (owners, corporate, guests, etc.).</li> <li>Understands the owners' perspective and return on investment expectations.</li> <li>Anticipates and addresses owner needs and involves ownership in key decisions.</li> <li>Leverages strong functional leadership and communication skills to influence the executive team, the property's strategies and to lead own team.</li> <li>Advises the general manager and executive committee on existing and evolving operating and financial issues.</li> <li>Facilitates critique meetings to review information with management team.</li> <li>Attends owners meetings in order to provide context and explanation for financial results.</li> <li>Attends meetings and communicates with the owners, understanding the priorities and strategic focus.</li> <li>Demonstrates a commitment to meeting the needs of all key stakeholders.</li> <li>Communicates financial concepts in a clear and persuasive manner that is easy to understand and drives desired behaviors.</li> </ul> <p><strong>Managing and conducting human resource activities</strong></p> <ul> <li>Ensures team members are cross-trained to support successful daily operations.</li> <li>Ensures property policies are administered fairly and consistently.</li> <li>Ensures new hires participate in the department’s orientation program.</li> <li>Ensures new hires receive the appropriate new hire training to successfully perform their job.</li> <li>Creates appropriate development plans which develop team members based on their individual strengths, development needs, career aspirations and abilities.</li> </ul> <p>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.</p> <p>When you join the Sheraton family, you become a member of its global community. We’ve been a place to gather and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We invite, we welcome, and we connect guests through engaging experiences and thoughtful service. If you’re a team player who is excited to deliver a meaningful guest experience, we encourage you to explore your next career opportunity with Sheraton. Join us on our mission to be ‘The World’s Gathering Place’. In joining Sheraton Hotels & Resorts, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</p></p><p></p>

<p>Overview WELCOME TO SITA At SITA, we keep airports moving, airlines flying smoothly, and borders open. Our technology and communication innovations power the success of the global air travel industry. You'll find us in 95% of international airports, working closely with over 2,500 transportation and government clients. Each partnership brings unique challenges, and we thrive on delivering fresh solutions and cutting-edge tech to keep operations running like clockwork. We don't just move the world forward-we're proud to be recognized as a Great Place to Work by 79% of our employees and certified in most of our growing locations. Here, we feel empowered, supported, and inspired to grow. Are you ready to love your job? The adventure begins right here, with you, at SITA. About the Role &amp; Team The Senior Commercial Manager is responsible for the commercial management of complex, tailored, standard renewal and new business deals. The role provides independent oversight of commercial activities, policy and process in support of renewal and new standard business opportunities, ensuring financial profitability, compliance with financial and business objectives, and sustainable business growth. As Senior Commercial Manager you will not only bring expertise in Commercial Pricing, Commercial Strategy and Financial Modelling, but also play a critical role in driving transformation and innovation within Europe Business Unit. Being able to successfully support Europe Business Unit wider vision, it requires the ability to have Entrepreneurial Mindset and Customer-Centric Thinking WHAT YOU LL DO Commercial Strategy &amp; Deal Leadership Lead the commercial strategy for complex renewal and new business opportunities, including deal structuring, pricing, negotiations, risk assessment, and competitive positioning. Act as a trusted advisor to internal stakeholders, ensuring commercial viability, governance compliance, financial discipline, and business growth. Pricing, Financial Modelling &amp; Profitability Own pricing strategies, market benchmarking, financial modelling, and business case development to maximize profitability and long-term value. Analyze financial performance, cash flow, CAPEX, risks, and commercial trade-offs to support informed decision-making and sustainable contract outcomes. Commercial Review, Risk &amp; Governance Evaluate commercial structures, contractual terms, regulatory requirements, and delivery considerations to ensure commercially sound opportunities. Identify and mitigate commercial, financial, contractual, and operational risks while ensuring compliance with governance, approval frameworks, and company policies. Negotiation &amp; Customer Engagement Lead negotiations for complex commercial agreements, balancing customer value, profitability, and risk throughout the contract lifecycle. Represent commercial interests in customer and executive-level discussions, providing clear recommendations on pricing, terms, and strategic positioning. Cross-Functional Collaboration Partner with Sales, Bid Management, Finance, Legal, Procurement, Technical, and Delivery teams to develop competitive, executable, and profitable proposals. Align commercial strategies with technical solutions, contract requirements, and business objectives while contributing to best-practice improvements. Leadership &amp; Team Contribution Serve as a senior commercial point of contact, providing guidance, coaching, and knowledge sharing on complex opportunities and commercial best practices. Demonstrate leadership, accountability, stakeholder management, and ownership while fostering collaboration and commercial excellence across the team. Who You Are Entrepreneurial Mindset : Identify and develop new business opportunities through strong commercial and technical expertise and drive innovative deal structures and provide guidance on complex commercial opportunities. Customer-Centric Thinking: Develop customer-focused solutions that balance customer needs with business objectives and build trusted relationships and deliver commercial outcomes that create long-term customer value. 5+ years of experience in commercial management, pricing, financial modelling, deal structuring, bid support, or commercial finance, with a proven ability to manage complex opportunities. Strong expertise in pricing strategy, profitability analysis, commercial risk management, financial evaluation, and contract negotiations. Experience collaborating with Sales, Finance, Legal, Technical, Contract Management, and Bid teams in multi-stakeholder environments. Excellent communication, stakeholder management, negotiation, and leadership skills, with the ability to influence senior decision-makers. Bachelor's degree in Business, Finance, Economics, Engineering, Commercial Management, or a related field. Nice to Have Experience in aviation, airports, airlines, travel technology, telecommunications, technology services, consulting, or professional services. Exposure to international or European markets and customer-facing commercial engagements, Additional European language capability is an advantage, particularly German, Russian, French, Spanish, Italian or other European languages. Qualifications WHAT WE OFFER We're all about diversity. We operate in 200 countries and speak 60 different languages and cultures. We're really proud of our inclusive environment. Our offices are comfortable and fun places to work, and we make sure you get to work from home too. Find out what it's like to join our team and take a step closer to your best life ever. Flex Week: Work from home up to 2 days/week (depending on your team's needs) Flex Day: Make your workday suit your life and plans. Flex-Location: Take up to 30 days a year to work from any location in the world.&nbsp;</p><p><strong>Desired Candidate Profile</strong></p><p>5+ years of experience in commercial management, pricing, financial modelling, deal structuring, bid support, or commercial finance, with a proven ability to manage complex opportunities. Strong expertise in pricing strategy, profitability analysis, commercial risk management, financial evaluation, and contract negotiations. Experience collaborating with Sales, Finance, Legal, Technical, Contract Management, and Bid teams in multi-stakeholder environments. Excellent communication, stakeholder management, negotiation, and leadership skills, with the ability to influence senior decision-makers. Bachelor's degree in Business, Finance, Economics, Engineering, Commercial Management, or a related field. Nice to Have Experience in aviation, airports, airlines, travel technology, telecommunications, technology services, consulting, or professional services. Exposure to international or European markets and customer-facing commercial engagements, Additional European language capability is an advantage, particularly German, Russian, French, Spanish, Italian or other European languages.</p>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>About Four Seasons: Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.</p><p>About the location: Award-winning hospitality and modern design surrounded by ancient wonders. Set atop the tallest of Amman s seven hills, within the leafy streets of the prestigious Abdoun residential area, our newly renovated hotel is a beacon of elegance in the centre of the city and the first and only hotel in Jordan to receive the prestigious Forbes Five-Star rating. We invite you stay with us as you explore the historic sites of Petra and Wadi Rum or the storied waters of the Dead Sea, all within easy reach.</p><p>About the Role Our Spa Receptionist, you will be the first point of contact for our guests and members, creating a welcoming and professional experience from arrival to departure. You will play a key role in managing spa reservations, guest inquiries, retail sales, administrative functions, and daily reception operations while ensuring exceptional service standards are consistently delivered. This position requires excellent communication skills, strong attention to detail, and a passion for wellness and hospitality.</p><p>What You Will Do</p><ul><li>Welcome guests and members warmly, ensuring a personalized and seamless spa experience.</li><li>Manage spa reservations, appointments, cancellations, and schedule updates using the spa management system.</li><li>Communicate appointment details and schedule changes promptly to therapists and spa team members.</li><li>Process guest payments, charges, memberships, gift certificates, and retail transactions accurately.</li><li>Maintain daily cashier reports, accounting records, and reconciliation procedures in accordance with established policies.</li><li>Read, update, and communicate relevant information from the daily logbook to ensure smooth operations.</li><li>Handle incoming and outgoing correspondence and maintain organized guest and membership records.</li><li>Promote spa treatments, memberships, packages, and retail products to maximize revenue opportunities.</li><li>Provide knowledgeable recommendations on spa services, wellness products, and treatment benefits.</li><li>Monitor and maintain inventory levels of retail products, office supplies, guest amenities, and spa linen items.</li><li>Prepare regular operational reports, including membership status, expired memberships, attendance statistics, birthday reports, therapist commissions, and monthly performance reports.</li><li>Ensure the reception area, juice bar, guest waiting areas, and surrounding facilities remain clean, organized, and always welcoming.</li><li>Respond professionally to guest feedback, requests, and concerns, escalating issues when necessary.</li><li>Maintain confidentiality of guest information and financial records.</li><li>Follow all hotel safety, security, emergency, and operational procedures.</li><li>Assist with special projects and additional duties as assigned by Spa Management.</li></ul><p>What You Bring</p><ul><li>Previous experience in a spa, wellness, hospitality, or front office environment preferred.</li><li>Strong customer service and interpersonal skills with a guest-focused mindset.</li><li>Excellent verbal and written communication skills in English; Arabic language skills are an advantage.</li><li>Experience with spa booking systems, property management systems, or point-of-sale systems is preferred.</li><li>Strong organizational and administrative abilities with excellent attention to detail.</li><li>Ability to handle multiple priorities in a fast-paced environment while maintaining professionalism.</li><li>Basic accounting, cash-handling, and reporting skills.</li><li>Sales-oriented approach with the ability to recommend services and retail products confidently.</li><li>Proficiency in Microsoft Office applications and general computer systems.</li><li>Positive attitude, teamwork skills, and a passion for delivering exceptional guest experiences.</li></ul><p>What We Offer</p><ul><li>Competitive salary and benefits package.</li><li>Opportunities for professional development and career growth.</li><li>A supportive and collaborative work environment.</li><li>Training programs designed to enhance your hospitality and wellness expertise.</li><li>Employee wellness and recognition programs.</li><li>The opportunity to be part of a luxury guest experience focused on excellence and personalized service.</li></ul><p>Schedule &amp; Hours</p><p>Full time Job. Due to local labor law, applicants must hold work authorization for Jordan, namely a Jordanian ID.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Previous experience in a spa, wellness, hospitality, or front office environment preferred.</li><li>Strong customer service and interpersonal skills with a guest-focused mindset.</li><li>Excellent verbal and written communication skills in English; Arabic language skills are an advantage.</li><li>Experience with spa booking systems, property management systems, or point-of-sale systems is preferred.</li><li>Strong organizational and administrative abilities with excellent attention to detail.</li><li>Ability to handle multiple priorities in a fast-paced environment while maintaining professionalism.</li><li>Basic accounting, cash-handling, and reporting skills.</li><li>Sales-oriented approach with the ability to recommend services and retail products confidently.</li><li>Proficiency in Microsoft Office applications and general computer systems.</li><li>Positive attitude, teamwork skills, and a passion for delivering exceptional guest experiences.</li><li>Due to local labor law, applicants must hold work authorization for Jordan, namely a Jordanian ID.</li></ul><p></p></section>

<p>We are looking for a talented Specialist, Supply Planning to join us. At Hikma you ll be supported by a culture of progress and belonging where people are encouraged to develop, wellbeing is prioritised and our inclusive approach values contributions from all. We re seeking candidates who embody our values: Innovative, driven to keep learning; Caring, genuinely compassionate in their work; and Collaborative, eager to solve problems together.</p><p>If you want to be part of a team that cares about impact, this is the place for you.</p><p>Key Responsibilities:</p><ul><li>Develop, maintain, and communicate monthly demand and supply forecasts for assigned products across the MENA region, ensuring timely sharing of forecast updates with suppliers and licensors.</li><li>Prepare and communicate annual supply forecasts by analyzing sales forecasts, inventory requirements, safety stock levels, growth assumptions, business plans, and market opportunities in alignment with internal stakeholders.</li><li>Act as the primary planning liaison with suppliers and licensors, coordinating regular communications, troubleshooting and resolving operational and supply-related issues, identifying root causes, implementing corrective actions, escalating risks when required, and ensuring alignment on supply plans and business objectives.</li><li>Organize and facilitate periodic S&amp;OP meetings with suppliers/licensors to review year-to-date performance, year-to-go forecasts, supply plans, growth opportunities, risks, special projects, and required escalation topics.</li><li>Monitor monthly actual sales performance against licensor budgets and forecasts, identify significant variances, escalate deviations to management through the monthly S&amp;OP cycle, and collaborate with stakeholders to establish and track corrective action plans.</li><li>Collaborate closely with MENA Commercial teams, PMOs, and cross-functional stakeholders to ensure supply chain and operational readiness for new product launches, supporting successful market introduction in line with launch timelines and business objectives.</li><li>Maintain meeting action trackers and ensure timely follow-up with both internal and external stakeholders to drive accountability and closure of agreed actions.</li><li>Analyze supply planning performance, inventory trends, and forecast accuracy, providing recommendations to optimize product availability, inventory levels, and overall supply chain effectiveness across the MENA region.</li></ul><p><strong>Desired Candidate Profile</strong></p><p>We are looking for candidates whose experience and skills align closely with the qualifications outlined below:</p><ul><li>Bachelor s degree in industrial engineering.</li><li>Minimum of 4 years in pharmaceutical industry and at least 2 years in a relevant role.</li><li>Excellent command of Microsoft Excel, proficient with other Microsoft Office applications including PowerPoint and Word.</li><li>Ability to adapt where needed, ability to keep focus and resilience.</li><li>Able to anticipate challenges, establish mitigation plans, and navigate through successful execution.</li><li>Strong business knowledge, sorting through priorities and interests of internal and external stakeholders.</li><li>Demonstrated proficiency in project management and execution of plans across a broad group of stakeholders/functions.</li><li>Demonstrated ability to manage multiple initiatives at once.</li><li>Strong sense of urgency and bias for action.</li><li>Knowledge of the generic pharmaceutical marketplace includes a high-level understanding of the development, regulatory, patent, and cross-licensing issues.</li><li>Problem solving and analytical translation by quickly sifting through details from a wide variety of sources and developing insights, implications, and actionable recommendations.</li><li>Ability to work independently, self-motivated but also in a highly distributed cross-functional team.</li><li>English proficiency, strong communication and presentation skills (oral and written.</li></ul>