Sales Rep. Jobs in Jordan

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Key Responsibilities • Manage a portfolio of Tail/SMB accounts and maintain regular customer engagement • Handle high account volume efficiently while maintaining strong follow-up and account ownership • Monitor customer health, usage, spend trends, and churn risks proactively • Drive customer retention and reduce churn across the assigned portfolio • Identify expansion and upsell opportunities where relevant • Follow up on low balance, insolvency, inactivity, and contraction-risk accounts • Coordinate internally with Support, Compliance, Finance, and Product teams to resolve customer concerns • Ensure customers are utilizing the platform correctly and adopting relevant features • Handle escalations professionally and maintain strong customer communication • Maintain accurate account updates and activity tracking within internal systems and CRM tools • Support commercial initiatives such as pricing transitions, account segmentation, and revenue protection efforts • Contribute to improving customer workflows, operational processes, and customer experience initiatives Qualifications • 2–5 years of experience in Customer Success, Account Management, Customer Support, Sales, or a related customer-facing role • Strong communication and relationship-building skills • Strong organizational and follow-up skills • Ability to efficiently manage and prioritize a high-volume portfolio of accounts • Commercial awareness and ability to identify customer risk and growth opportunities • Ability to work cross-functionally with multiple internal teams • Problem-solving mindset and ability to handle customer escalations calmly • Fluent in English and Arabic Nice-to-Have Skills • Experience working in SaaS, telecom, cloud, or contact center environments • Experience using CRM platforms such as HubSpot, Planhat, Salesforce, or similar tools • Understanding of customer retention and revenue metrics • Experience handling operational workflows and customer lifecycle management • Experience working with SMB or scaled customer portfolios • Basic understanding of APIs, telephony, or technical customer workflows is a plus What Success Looks Like in This Role • Maintaining strong retention across the assigned portfolio • Proactively identifying and reducing churn risks • Efficiently managing a large number of customer accounts without compromising customer experience • Driving customer engagement and platform adoption • Maintaining strong operational discipline and customer follow-up • Supporting revenue growth and protection initiatives across the portfolio</span> </div>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Develop and execute a content-led lead generation strategy aligned with the company s 3Cs framework and service lines Build and manage a consistent content calendar across LinkedIn, Instagram, and the company website, targeting HR, L&amp;D, and organizational development audiences in Jordan and the Gulf Produce or commission content that positions the company as a thought leader articles, insights, case study narratives, explainer posts, short videos, and campaign assets Design and run paid campaigns (Meta Ads, LinkedIn Ads, Google Ads) optimised for lead capture among corporate and government decision-makers Create and manage landing pages, lead magnets, and inbound funnels aligned to specific service lines (capability programs, talent deployment, culture activation) Develop email nurture sequences targeting prospects at different stages of the buyer journey Translate client case studies into content that demonstrates real impact and builds trust (where applicable) Monitor and report on key metrics: qualified leads generated, cost per lead, content engagement, conversion rates Work closely with the business development team to ensure marketing-qualified leads are handed over with appropriate context Manage external designers or content creators as needed</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>5+ years of experience in B2B digital marketing with a strong emphasis on content-driven lead generation</li><li>Experience marketing consulting, training, L&amp;D, or professional services; understanding the long sales cycle and trust-based buying journey in these sectors is essential</li><li>Strong written communication in English; Arabic proficiency is a significant advantage given the bilingual nature of the company s delivery</li><li>Hands-on proficiency with LinkedIn Campaign Manager and Meta Ads Manager; Google Ads experience is a plus</li><li>Familiarity with CRM and marketing automation tools (HubSpot preferred)</li><li>Ability to translate complex service offerings into clear, engaging content that resonates with senior decision-makers</li><li>Google Analytics (GA4) certification and/or Meta Digital Marketing certification is preferred</li><li>Understanding of the MENA business landscape, particularly Jordan and Saudi Arabia Preferred</li><li>Prior exposure to government, healthcare, or international development sectors (primary client verticals)</li><li>Graphic design capability (Canva or Adobe Suite).</li></ul><p></p></section>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span><br>POSITION SUMMARY<br>Serve as a key resource for all recreation activities facilitated on the property. Provide information to guests about available recreation facilities, which may include pools, beach, entertainment zone/game-room, fitness center, and child activities center. Encourage, recruit, register, and schedule guests to participate in recreation activities. Promote a fun and relaxing atmosphere for guests. Promote the rules and regulations of the recreation facilities intended for the safety and welfare of guests and members. Observe activity in the recreational facility and respond appropriately in accordance with local operating procedure in the event of an emergency. Provide cashier services when working in facilities that include point of sales transactions. Assist when hosting private functions within the recreation facilities with group activities and events. Be aware of possible situations where guests are not able to safely participate in an activity and inform supervisor/manager Provide assistance to injured guests until the arrival of emergency medical services. Clean and maintain recreational facilities, equipment and supplies.<br>Report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications. Follow company policies and procedures; ensure uniform and personal appearance is clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals. Process payments for rental equipment, recreation activities, facility rentals, or retail sales. Comply with quality assurance expectations and standards. Read and visually verify information in a variety of formats (e.g., small print). Visually inspect tools, equipment, or machines (e.g., to identify defects). Enter and locate work-related information using computers and/or point of sale systems. Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance and objects weighing in excess of 25 pounds with assistance. Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination. Move through narrow, confined, or elevated spaces. Move over sloping, uneven, or slippery surfaces as well as up and down stairs and/or service ramps. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Perform other reasonable job duties as requested.<br>PREFERRED QUALIFICATIONS<br>Education: High school diploma or G.E.D. equivalent.<br>Related Work Experience: No related work experience.<br>Supervisory Experience: No supervisory experience.<br>REQUIRED QUALIFICATIONS<br>License or Certification: CPR Certification<br>First Aid Certification<br>Recreation Equipment<br>Any certification or training required by local and state agencies.<br>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.&nbsp;<br>Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of “Wonderful Hospitality. Always.” by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that’s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you. <br>JW Marriott&nbsp;is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand’s namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That’s The JW Treatment™. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin&nbsp;your purpose,&nbsp;belong&nbsp;to an amazing global​&nbsp;team, and&nbsp;become&nbsp;the best version of you.</span> </div>

<p><h4>Description</h4> <p>Open is an AI customer support platform that helps enterprise businesses automate customer interactions at scale. Working at the intersection of software, support operations, and AI, the team focuses on building practical solutions that improve how customers are supported and how internal teams operate.</p> <p>As a CSM (Customer Success Manager), you will play a key role in helping customers adopt the platform successfully and get long-term value from it. This role sits close to both customers and internal teams, with a strong focus on implementation, coordination, and operational clarity. You will help shape a smooth post-sales experience while supporting complex customer needs and ensuring technical and business stakeholders stay aligned.</p> <h4>Responsibilities</h4> <ul> <li>Onboard customers and ensure successful platform implementation, serving as a liaison between customers and engineering.</li> <li>Manage integrations with ticketing systems and workflows, and establish clear work processes.</li> <li>Lead complex technical onboarding involving API integrations, system design, and data migrations.</li> <li>Resolve escalations as primary technical contact, collaborating with engineering to fix bugs.</li> <li>Advise on security protocols, authentication, and infrastructure scaling best practices.</li> <li>Audit usage data to optimize platform performance and identify underutilized features.</li> <li>Translate technical documentation into clear training resources for non-technical teams.</li> <li>Conduct business review health checks to align product performance with client goals.</li> <li>Proactively monitor customer health to prevent churn and identify growth opportunities.</li> <li>Drive account growth by identifying expansion options and secure renewals by demonstrating ROI.</li> <li>Advocate for customers by converting feedback into structured product feature requests.</li> </ul> <h4>Requirements</h4> <ul> <li>3-5 years of Customer Success Manager experience onboarding enterprise customers, managing post-sales relationships in SaaS, working in startup environments, and handling technical integrations with ticketing systems.</li> <li>Experience with CRM tools such as Salesforce or HubSpot, along with workflow automation tools.</li> <li>Experience using AI tools, including prompt engineering and AI-based integrations.</li> <li>Experience with project scoping, structured implementation processes, and creating onboarding playbooks that define clear work processes and workflows.</li> <li>Experience managing senior stakeholders and acting as a bridge between customers and engineering, including coordinating across engineering, support, and product teams.</li> <li>Availability during CET business hours and flexibility to support enterprise customers across different time zones.</li> <li>Bachelor's degree in business, communications, computer science, or a related field is a plus.</li> <li>Domain experience in enterprise SaaS, AI customer support, or support operations is a plus.</li> </ul> <h4>Benefits</h4> <h4>What we offer</h4> <ul> <li>YC-backed with real traction — we are in-market, growing, and trusted by enterprise names you know.</li> <li>Outsized career trajectory — early team members grow into leadership as we scale globally.</li> <li>Real ownership — your work will be seen, felt, and talked about company-wide.</li> <li>High-trust team — no politics, no bureaucracy; we move fast and support each other.</li> <li>Competitive compensation — top-of-market salary plus equity and full benefits.</li> </ul></p><p></p>

<p><h4>Description</h4> <p>Open is an AI customer support platform that helps enterprise businesses automate customer interactions at scale. Working at the intersection of software, support operations, and AI, the team focuses on building practical solutions that improve how customers are supported and how internal teams operate.</p> <p>As a CSM (Customer Success Manager), you will play a key role in helping customers adopt the platform successfully and get long-term value from it. This role sits close to both customers and internal teams, with a strong focus on implementation, coordination, and operational clarity. You will help shape a smooth post-sales experience while supporting complex customer needs and ensuring technical and business stakeholders stay aligned.</p> <h4>Responsibilities</h4> <ul> <li>Onboard customers and ensure successful platform implementation, serving as a liaison between customers and engineering.</li> <li>Manage integrations with ticketing systems and workflows, and establish clear work processes.</li> <li>Lead complex technical onboarding involving API integrations, system design, and data migrations.</li> <li>Resolve escalations as primary technical contact, collaborating with engineering to fix bugs.</li> <li>Advise on security protocols, authentication, and infrastructure scaling best practices.</li> <li>Audit usage data to optimize platform performance and identify underutilized features.</li> <li>Translate technical documentation into clear training resources for non-technical teams.</li> <li>Conduct business review health checks to align product performance with client goals.</li> <li>Proactively monitor customer health to prevent churn and identify growth opportunities.</li> <li>Drive account growth by identifying expansion options and secure renewals by demonstrating ROI.</li> <li>Advocate for customers by converting feedback into structured product feature requests.</li> </ul> <h4>Requirements</h4> <ul> <li>3-5 years of Customer Success Manager experience onboarding enterprise customers, managing post-sales relationships in SaaS, working in startup environments, and handling technical integrations with ticketing systems.</li> <li>Experience with CRM tools such as Salesforce or HubSpot, along with workflow automation tools.</li> <li>Experience using AI tools, including prompt engineering and AI-based integrations.</li> <li>Experience with project scoping, structured implementation processes, and creating onboarding playbooks that define clear work processes and workflows.</li> <li>Experience managing senior stakeholders and acting as a bridge between customers and engineering, including coordinating across engineering, support, and product teams.</li> <li>Availability during CET business hours and flexibility to support enterprise customers across different time zones.</li> <li>Bachelor's degree in business, communications, computer science, or a related field is a plus.</li> <li>Domain experience in enterprise SaaS, AI customer support, or support operations is a plus.</li> </ul> <h4>Benefits</h4> <h4>What we offer</h4> <ul> <li>YC-backed with real traction — we are in-market, growing, and trusted by enterprise names you know.</li> <li>Outsized career trajectory — early team members grow into leadership as we scale globally.</li> <li>Real ownership — your work will be seen, felt, and talked about company-wide.</li> <li>High-trust team — no politics, no bureaucracy; we move fast and support each other.</li> <li>Competitive compensation — top-of-market salary plus equity and full benefits.</li> </ul></p><p></p>

<p><h4>Description</h4> <p>Open is an AI customer support platform that helps enterprise businesses automate customer interactions at scale. Working at the intersection of software, support operations, and AI, the team focuses on building practical solutions that improve how customers are supported and how internal teams operate.</p> <p>As a CSM (Customer Success Manager), you will play a key role in helping customers adopt the platform successfully and get long-term value from it. This role sits close to both customers and internal teams, with a strong focus on implementation, coordination, and operational clarity. You will help shape a smooth post-sales experience while supporting complex customer needs and ensuring technical and business stakeholders stay aligned.</p> <h4>Responsibilities</h4> <ul> <li>Onboard customers and ensure successful platform implementation, serving as a liaison between customers and engineering.</li> <li>Manage integrations with ticketing systems and workflows, and establish clear work processes.</li> <li>Lead complex technical onboarding involving API integrations, system design, and data migrations.</li> <li>Resolve escalations as primary technical contact, collaborating with engineering to fix bugs.</li> <li>Advise on security protocols, authentication, and infrastructure scaling best practices.</li> <li>Audit usage data to optimize platform performance and identify underutilized features.</li> <li>Translate technical documentation into clear training resources for non-technical teams.</li> <li>Conduct business review health checks to align product performance with client goals.</li> <li>Proactively monitor customer health to prevent churn and identify growth opportunities.</li> <li>Drive account growth by identifying expansion options and secure renewals by demonstrating ROI.</li> <li>Advocate for customers by converting feedback into structured product feature requests.</li> </ul> <h4>Requirements</h4> <ul> <li>3-5 years of Customer Success Manager experience onboarding enterprise customers, managing post-sales relationships in SaaS, working in startup environments, and handling technical integrations with ticketing systems.</li> <li>Experience with CRM tools such as Salesforce or HubSpot, along with workflow automation tools.</li> <li>Experience using AI tools, including prompt engineering and AI-based integrations.</li> <li>Experience with project scoping, structured implementation processes, and creating onboarding playbooks that define clear work processes and workflows.</li> <li>Experience managing senior stakeholders and acting as a bridge between customers and engineering, including coordinating across engineering, support, and product teams.</li> <li>Availability during CET business hours and flexibility to support enterprise customers across different time zones.</li> <li>Bachelor's degree in business, communications, computer science, or a related field is a plus.</li> <li>Domain experience in enterprise SaaS, AI customer support, or support operations is a plus.</li> </ul> <h4>Benefits</h4> <h4>What we offer</h4> <ul> <li>YC-backed with real traction we are in-market, growing, and trusted by enterprise names you know.</li> <li>Outsized career trajectory early team members grow into leadership as we scale globally.</li> <li>Real ownership your work will be seen, felt, and talked about company-wide.</li> <li>High-trust team no politics, no bureaucracy; we move fast and support each other.</li> <li>Competitive compensation top-of-market salary plus equity and full benefits.</li> </ul></p><p></p>

<p><h4>Description</h4> <p>Open is an AI customer support platform that helps enterprise businesses automate customer interactions at scale. Working at the intersection of software, support operations, and AI, the team focuses on building practical solutions that improve how customers are supported and how internal teams operate.</p> <p>As a CSM (Customer Success Manager), you will play a key role in helping customers adopt the platform successfully and get long-term value from it. This role sits close to both customers and internal teams, with a strong focus on implementation, coordination, and operational clarity. You will help shape a smooth post-sales experience while supporting complex customer needs and ensuring technical and business stakeholders stay aligned.</p> <h4>Responsibilities</h4> <ul> <li>Onboard customers and ensure successful platform implementation, serving as a liaison between customers and engineering.</li> <li>Manage integrations with ticketing systems and workflows, and establish clear work processes.</li> <li>Lead complex technical onboarding involving API integrations, system design, and data migrations.</li> <li>Resolve escalations as primary technical contact, collaborating with engineering to fix bugs.</li> <li>Advise on security protocols, authentication, and infrastructure scaling best practices.</li> <li>Audit usage data to optimize platform performance and identify underutilized features.</li> <li>Translate technical documentation into clear training resources for non-technical teams.</li> <li>Conduct business review health checks to align product performance with client goals.</li> <li>Proactively monitor customer health to prevent churn and identify growth opportunities.</li> <li>Drive account growth by identifying expansion options and secure renewals by demonstrating ROI.</li> <li>Advocate for customers by converting feedback into structured product feature requests.</li> </ul> <h4>Requirements</h4> <ul> <li>3-5 years of Customer Success Manager experience onboarding enterprise customers, managing post-sales relationships in SaaS, working in startup environments, and handling technical integrations with ticketing systems.</li> <li>Experience with CRM tools such as Salesforce or HubSpot, along with workflow automation tools.</li> <li>Experience using AI tools, including prompt engineering and AI-based integrations.</li> <li>Experience with project scoping, structured implementation processes, and creating onboarding playbooks that define clear work processes and workflows.</li> <li>Experience managing senior stakeholders and acting as a bridge between customers and engineering, including coordinating across engineering, support, and product teams.</li> <li>Availability during CET business hours and flexibility to support enterprise customers across different time zones.</li> <li>Bachelor's degree in business, communications, computer science, or a related field is a plus.</li> <li>Domain experience in enterprise SaaS, AI customer support, or support operations is a plus.</li> </ul> <h4>Benefits</h4> <h4>What we offer</h4> <ul> <li>YC-backed with real traction we are in-market, growing, and trusted by enterprise names you know.</li> <li>Outsized career trajectory early team members grow into leadership as we scale globally.</li> <li>Real ownership your work will be seen, felt, and talked about company-wide.</li> <li>High-trust team no politics, no bureaucracy; we move fast and support each other.</li> <li>Competitive compensation top-of-market salary plus equity and full benefits.</li> </ul></p><p></p>

<p>The Center Operations Manager position is responsible for overseeing one or more USO Center s operations, and overseeing programs, events and activities at locations surrounding the Center(s). This position also manages subordinate operational staff and volunteers. It also assists in evaluating and modifying existing programs, events and activities, and plans and implements new or improved programs, events and activities.</p><p>Principal Duties and Responsibilities (*Essential Duties)</p><ul><li>Overall responsibility for providing visitor and guests with a Center that is effective, inviting, safe, clean, well-maintained and ready-for-use. Also responsible for ensuring that equipment is clean and well-functioning and for enforcing adherence to sanitary guidelines and food-handling regulations.*</li><li>Lead the planning, quality, and delivery of programs on and off of U.S. military installations. Deliver services, equipment and events within budget limits. Identify and implement operational and program improvements that achieve USO standards of excellence. Act as a resource for USO Center staff and volunteers in the planning and execution of special and/or holiday events.*</li><li>Review program and service needs. Research and recommend new programs and services based on research. Implement and oversee suggested and/or required changes.*</li><li>Coach and mentor USO Center staff and oversee volunteers schedule, activities, recruitment, training and recognition. Develop, improve and maintain working relationships with USO vendors and local contractors.*</li><li>Create, maintain, communicate, and enforce adherence to Standard Operating Procedures to inform Centers procedures and activities, and the Emergency Preparedness Plan (EPP). Ensure that staff, volunteers, and vendors comply with the EPP, report damage, destruction or injury to the Center and its assets. Conduct employee accountability checks.*</li><li>As directed by leadership, perform and monitor financial activities, including creating and executing operating budget, sales and/or other income, banking transactions. Operates within budgetary guidelines. Manage cash on hand and maintain inventory of supplies and assets.</li><li>Prepare, review and present reports, including financial, operational and statistical reports. Create and/or maintain records required for local procedures and activities.</li><li>Responsible for communicating to internal and external parties, Centers operations, programs, and activities. Compile and prepare announcements, stories, and photos for publication and distribution across multiple media and social media channels.*</li><li>In cooperation with key internal and external stakeholders, develop, improve and maintain working relationships with U.S. Military, local community leadership, partners and donors, and media representatives to enhance awareness, generate financial/in-kind support of the USO mission and support successful program and service delivery.*</li><li>May be required to operate a USO or personal motor vehicle.</li><li>Perform assigned duties in the absence of leadership, and other duties as assigned.</li></ul><p><strong>Desired Candidate Profile</strong></p><p>High School Diploma or equivalent. Bachelor s Degree preferred.</p><p>5+ years work experience in a business operations role, event management or marketing role, including 1+ years in a supervisory capacity. Relevant experience in a non-profit, military, multicultural and/or global organization preferred.</p><p>Demonstrated ability to lead high-performing teams. Ability to achieve desired results while working collaboratively in a team environment.</p><p>Proficiency using computers and electronics equipment. Working knowledge of various software, applications, and programs including but not limited to Microsoft Office Suite. General knowledge of various software, applications, and programs including but not limited to volunteer management software and social media platforms. Experience with Digital Cheetah preferred.</p><p>Fluency in English. Ability to speak, read and write in the language of the host country at the native level preferred.</p><p>Strong interpersonal, customer service and problem-solving skills. Ability to interact with USO Leadership, the general public and military audiences at a variety of levels with integrity and professionalism.</p><p>Demonstrated ability to exercise sound judgment related to controversial and/or culturally sensitive subjects. Ability to handle confidential information with tact and poise.</p><p>Working knowledge of basic business and accounting functions including project management and budgeting.</p><p>Ability to perform basic math and follow proper cash/donation handling and reporting procedures, business/accounting functions including project management and budget reconciliation.</p><p>Demonstrated initiative/self-motivation, with the ability to quickly and easily adapt to changing organizational needs.</p><p>Demonstrated ability to pay attention to detail with the ability to manage multiple projects with competing priorities.</p><p>Ability to obtain and maintain proper credentials necessary to access USO Center locations and facilities including security, credit and/or background screening, SOFA status, valid driver s license.</p><p>Ability to obtain and maintain a valid United States passport and valid foreign driver s license* (in applicable locations/regions)</p><p>Must be a strong advocate of the USO s mission.</p>

<p>The Center Operations Manager position is responsible for overseeing one or more USO Center s operations, and overseeing programs, events and activities at locations surrounding the Center(s). This position also manages subordinate operational staff and volunteers. It also assists in evaluating and modifying existing programs, events and activities, and plans and implements new or improved programs, events and activities.</p><p>Principal Duties and Responsibilities (*Essential Duties)</p><ul><li>Overall responsibility for providing visitor and guests with a Center that is effective, inviting, safe, clean, well-maintained and ready-for-use. Also responsible for ensuring that equipment is clean and well-functioning and for enforcing adherence to sanitary guidelines and food-handling regulations.*</li><li>Lead the planning, quality, and delivery of programs on and off of U.S. military installations. Deliver services, equipment and events within budget limits. Identify and implement operational and program improvements that achieve USO standards of excellence. Act as a resource for USO Center staff and volunteers in the planning and execution of special and/or holiday events.*</li><li>Review program and service needs. Research and recommend new programs and services based on research. Implement and oversee suggested and/or required changes.*</li><li>Coach and mentor USO Center staff and oversee volunteers schedule, activities, recruitment, training and recognition. Develop, improve and maintain working relationships with USO vendors and local contractors.*</li><li>Create, maintain, communicate, and enforce adherence to Standard Operating Procedures to inform Centers procedures and activities, and the Emergency Preparedness Plan (EPP). Ensure that staff, volunteers, and vendors comply with the EPP, report damage, destruction or injury to the Center and its assets. Conduct employee accountability checks.*</li><li>As directed by leadership, perform and monitor financial activities, including creating and executing operating budget, sales and/or other income, banking transactions. Operates within budgetary guidelines. Manage cash on hand and maintain inventory of supplies and assets.</li><li>Prepare, review and present reports, including financial, operational and statistical reports. Create and/or maintain records required for local procedures and activities.</li><li>Responsible for communicating to internal and external parties, Centers operations, programs, and activities. Compile and prepare announcements, stories, and photos for publication and distribution across multiple media and social media channels.*</li><li>In cooperation with key internal and external stakeholders, develop, improve and maintain working relationships with U.S. Military, local community leadership, partners and donors, and media representatives to enhance awareness, generate financial/in-kind support of the USO mission and support successful program and service delivery.*</li><li>May be required to operate a USO or personal motor vehicle.</li><li>Perform assigned duties in the absence of leadership, and other duties as assigned.</li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li>High School Diploma or equivalent. Bachelor s Degree preferred.</li><li>5+ years work experience in a business operations role, event management or marketing role, including 1+ years in a supervisory capacity. Relevant experience in a non-profit, military, multicultural and/or global organization preferred.</li><li>Demonstrated ability to lead high-performing teams. Ability to achieve desired results while working collaboratively in a team environment.</li><li>Proficiency using computers and electronics equipment. Working knowledge of various software, applications, and programs including but not limited to Microsoft Office Suite. General knowledge of various software, applications, and programs including but not limited to volunteer management software and social media platforms. Experience with Digital Cheetah preferred.</li><li>Fluency in English. Ability to speak, read and write in the language of the host country at the native level preferred.</li><li>Strong interpersonal, customer service and problem-solving skills. Ability to interact with USO Leadership, the general public and military audiences at a variety of levels with integrity and professionalism.</li><li>Demonstrated ability to exercise sound judgment related to controversial and/or culturally sensitive subjects. Ability to handle confidential information with tact and poise.</li><li>Working knowledge of basic business and accounting functions including project management and budgeting.</li><li>Ability to perform basic math and follow proper cash/donation handling and reporting procedures, business/accounting functions including project management and budget reconciliation.</li><li>Demonstrated initiative/self-motivation, with the ability to quickly and easily adapt to changing organizational needs.</li><li>Demonstrated ability to pay attention to detail with the ability to manage multiple projects with competing priorities.</li><li>Ability to obtain and maintain proper credentials necessary to access USO Center locations and facilities including security, credit and/or background screening, SOFA status, valid driver s license.</li><li>Ability to obtain and maintain a valid United States passport and valid foreign driver s license* (in applicable locations/regions)</li><li>Must be a strong advocate of the USO s mission.</li></ul>

<p>Job Title: Product Development Manager PaymentGuard Job Family: Business Operations Reports To: Product Management Director Subordinates: None</p><p>The Product Manager will focus on fraud detection projects and client engagements. This role will be responsible for working with clients to understand their business requirements and identify opportunities to leverage our product offerings to detect and prevent fraud. This role will act as the primary point of contact for driving requirements gathering, creating and maintaining business analysis documentation, and collaborating with our development and implementation teams to ensure solutions are implemented according to business requirements and that product benefits are fully realized</p><h2>Key Responsibilities</h2><h3>Product Strategy &amp; Roadmap</h3><ul><li>Define and maintain the PaymentGuard product roadmap aligned with business objectives and customer needs.</li><li>Translate business strategy into prioritized product initiatives and measurable outcomes.</li><li>Identify market opportunities through competitive analysis, customer feedback, and industry research.</li><li>Work closely with the Product Development Management Director to ensure alignment with the overall Financial Crime product strategy.</li><li>Continuously evaluate emerging technologies, payment trends, AI capabilities, and regulatory changes that impact the product.</li></ul><h3>Product Management</h3><ul><li>Own and prioritize the product backlog based on business value and customer impact.</li><li>Define product requirements, user stories, acceptance criteria, and functional specifications.</li><li>Work closely with Business Analysts to validate requirements and ensure complete documentation.</li><li>Collaborate with Engineering throughout the software development lifecycle to ensure successful product delivery.</li><li>Support solution design discussions while balancing customer requirements, scalability, usability, and technical feasibility.</li><li>Monitor product quality and continuously improve functionality and user experience.</li><li>Collaborate with Data Science teams to identify opportunities to incorporate AI-driven capabilities into the product.</li></ul><h3>Customer &amp; Market Focus</h3><ul><li>Engage with customers, partners, and internal stakeholders to understand business challenges and evolving requirements.</li><li>Gather customer feedback and translate insights into product improvements.</li><li>Support customer meetings, product demonstrations, workshops, and strategic discussions when required.</li><li>Collaborate with Customer Success and Support teams to resolve product-related escalations and identify recurring improvement opportunities.</li></ul><h3>Cross-Functional Collaboration</h3><ul><li>Work closely with Development, QA, UX, Implementation, Sales, Presales, Marketing, and Customer Success teams throughout the product lifecycle.</li><li>Ensure product requirements are clearly communicated and understood by all stakeholders.</li><li>Support sprint planning, backlog refinement, release planning, and product prioritization activities.</li><li>Provide functional guidance to Business Analysts and mentor junior team members where appropriate.</li></ul><h3>Product Launch &amp; Commercial Enablement</h3><ul><li>Support product positioning, pricing discussions, and go-to-market planning.</li><li>Review product documentation, release notes, user guides, and training materials.</li><li>Support product launches and ensure internal teams are prepared to successfully position and deliver new capabilities.</li><li>Measure product adoption, customer satisfaction, and product performance using relevant KPIs.</li></ul><h3>Continuous Improvement</h3><ul><li>Analyze product performance metrics and customer usage data to identify improvement opportunities.</li><li>Recommend enhancements that improve customer experience, operational efficiency, and product competitiveness.</li><li>Promote innovation and continuous improvement across the product management function.</li></ul><h2>Additional Functions</h2><ul><li>Conduct market and competitor research to support strategic product decisions.</li><li>Collaborate with external partners and vendors when required.</li><li>Accurately record work activities in the timesheet system and ensure timely submission of timesheets in accordance with company policies and deadlines.</li><li>Maintain the security of the information, devices and systems that Eastnets, and its personnel, customers and partners use.</li><li>Protect Eastnets business information and any customer, supplier or partner information within its custody by safeguarding its confidentiality, integrity and availability.</li><li>Adhere to and comply with Eastnets internal security policies, Code of Ethics, Nondisclosure Policy, Non-Compete Policy, Email Policy, Proprietary Rights Acknowledgement, Background Check Policy, and all other internal policies and employee handbook.</li><li>Participate in the company s wide initiatives.</li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li>Bachelor's degree in Computer Science, Information Technology, Engineering, Business, or a related field.</li><li>Minimum 6 8 years of experience in Product Management, Business Analysis, or Product Development within the financial technology industry.</li><li>Experience in payments, transaction monitoring, financial crime, AML, or compliance solutions is highly preferred.</li><li>Awareness of payment and fraud regulation (PSD2/PSD3, SCA, Confirmation/Verification of Payee, APP fraud reimbursement regimes).</li><li>Familiarity with third-party fraud signals (device intelligence, behavioral biometrics, consortium data).</li><li>Familiarity with APIs, integrations, cloud technologies, and AI-enabled product capabilities.</li><li>Awareness of data privacy and residency requirements (GDPR, regional mandates).</li><li>Strong understanding of product management principles, agile methodologies, and the software development lifecycle.</li><li>Experience translating business requirements into product features and functional specifications.</li><li>Strong knowledge of payment ecosystems, payment messaging standards (SWIFT, ISO 20022, SEPA, etc.), and financial services technology.</li><li>Ability to prioritize competing initiatives using customer value and business impact.</li><li>Strong analytical, problem-solving, and decision-making skills.</li><li>Excellent stakeholder management and communication skills.</li><li>Experience working with cross-functional technical and business teams.</li><li>Familiarity with APIs, integrations, cloud technologies, and AI-enabled product capabilities is an advantage.</li><li>Excellent command of the English language.</li><li>Relevant certifications (CFE, CAMS, or a product certification such as Pragmatic) is a plus.</li></ul>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Position Summary We are seeking a highly capable Senior ERPNext / Frappe Solution Engineer to lead the implementation, configuration, customization, and continuous improvement of our enterprise platform built on the Frappe Framework and ERPNext. This role is primarily focused on translating business policies, procedures, and operational requirements into effective ERPNext configurations, workflows, controls, and business processes. The successful candidate will work closely with business stakeholders across multiple departments and regional operations to ensure that ERPNext becomes the central platform governing and automating business operations. While development skills are important, the primary focus of this role is business process implementation, solution design, workflow automation, and ERP governance. This is primarily an onsite position with occasional remote work flexibility.</p><p>Key Responsibilities</p><ul><li>Business Process Analysis &amp; ERP Design<ul><li>Analyze existing business processes, policies, and procedures across departments.</li><li>Translate approved policies and procedures into ERPNext configurations, workflows, approval matrices, and system controls.</li><li>Design end-to-end operational processes within ERPNext.</li><li>Recommend process improvements and automation opportunities.</li><li>Ensure consistency and standardization across business units and regions.</li></ul></li><li>ERPNext Implementation &amp; Configuration<ul><li>Lead implementation and configuration of ERPNext modules including:<ul><li>Finance &amp; Accounting</li><li>CRM &amp; Sales</li><li>Procurement</li><li>Inventory &amp; Warehousing</li><li>Human Resources &amp; Payroll</li><li>Projects</li><li>Assets</li><li>Helpdesk and Service Management</li><li>Manufacturing (where applicable)</li></ul></li><li>Configure:<ul><li>Workflows</li><li>Roles and Permissions</li><li>Approval Chains</li><li>Notifications</li><li>Dashboards</li><li>Reports</li><li>Forms and Custom Fields</li></ul></li><li>Manage system setup, testing, deployment, and user acceptance activities.</li></ul></li><li>Frappe Development &amp; Customization<ul><li>Develop custom applications and enhancements using the Frappe Framework.</li><li>Create custom DocTypes, Scripts, Reports, Dashboards, and Integrations.</li><li>Extend ERPNext functionality when business requirements cannot be achieved through configuration alone.</li><li>Maintain upgrade compatibility and system maintainability.</li></ul></li><li>Governance, Compliance &amp; Controls<ul><li>Implement business controls and approval structures.</li><li>Ensure ERP workflows comply with internal policies and governance requirements.</li><li>Support audit readiness through proper system design and traceability.</li><li>Assist in standardizing processes across multiple regions and business units.</li></ul></li><li>Integration &amp; Automation<ul><li>Integrate ERPNext with third-party systems and enterprise applications.</li><li>Develop and maintain APIs and data exchange processes.</li><li>Support workflow automation initiatives across departments.</li></ul></li><li>Stakeholder Engagement<ul><li>Work directly with department heads and business teams.</li><li>Conduct workshops and requirements-gathering sessions.</li><li>Translate business requirements into functional and technical specifications.</li><li>Deliver training and support user adoption.</li></ul></li><li>Leadership &amp; Knowledge Transfer<ul><li>Act as the internal subject matter expert for ERPNext and Frappe.</li><li>Mentor junior engineers and implementation consultants as the team grows.</li><li>Establish implementation standards and best practices.</li><li>Contribute to long-term ERP strategy and roadmap planning.</li></ul></li></ul><p>Required Qualifications</p><ul><li>5+ years of ERP implementation experience.</li><li>3+ years of hands-on ERPNext and Frappe Framework experience.</li><li>Demonstrated experience implementing multiple ERPNext modules in production environments.</li><li>Strong understanding of enterprise business processes and operational workflows.</li><li>Experience translating policies and procedures into ERP system configurations.</li><li>Strong knowledge of:<ul><li>ERPNext</li><li>Frappe Framework</li><li>Python</li><li>JavaScript</li><li>MariaDB / MySQL</li><li>REST APIs</li><li>Linux</li></ul></li><li>Experience with workflow design and business process automation.</li><li>Strong documentation and stakeholder communication skills.</li></ul><p>Preferred Qualifications</p><ul><li>ERPNext or Frappe certifications.</li><li>Experience implementing ERP solutions across multiple countries or regions.</li><li>Experience in GCC and Levant business environments.</li><li>Knowledge of regional accounting, tax, payroll, and compliance requirements.</li><li>Experience leading ERP implementation projects.</li><li>Experience with cloud deployments, Docker, and DevOps practices.</li></ul><p>Key Competencies</p><ul><li>Business Process Mapping</li><li>ERP Solution Design</li><li>Workflow Automation</li><li>Stakeholder Management</li><li>Requirements Analysis</li><li>Problem Solving</li><li>ERP Governance</li><li>Process Improvement</li><li>Change Management</li><li>Team Leadership</li></ul><p>Success Measures</p><ul><li>The successful candidate will:<ul><li>Successfully implement and optimize ERPNext across business units.</li><li>Convert approved policies and procedures into system-enforced workflows and controls.</li><li>Improve operational efficiency through automation and process standardization.</li><li>Maintain a scalable, secure, and sustainable ERP platform.</li><li>Support business growth across multiple regions and operating entities.</li><li>Become the organization s internal ERPNext and Frappe subject matter expert.</li></ul></li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>5+ years of ERP implementation experience.</li><li>3+ years of hands-on ERPNext and Frappe Framework experience.</li><li>Demonstrated experience implementing multiple ERPNext modules in production environments.</li><li>Strong understanding of enterprise business processes and operational workflows.</li><li>Experience translating policies and procedures into ERP system configurations.</li><li>Strong knowledge of:<ul><li>ERPNext</li><li>Frappe Framework</li><li>Python</li><li>JavaScript</li><li>MariaDB / MySQL</li><li>REST APIs</li><li>Linux</li></ul></li><li>Experience with workflow design and business process automation.</li><li>Strong documentation and stakeholder communication skills.</li></ul><p>Preferred Qualifications</p><ul><li>ERPNext or Frappe certifications.</li><li>Experience implementing ERP solutions across multiple countries or regions.</li><li>Experience in GCC and Levant business environments.</li><li>Knowledge of regional accounting, tax, payroll, and compliance requirements.</li><li>Experience leading ERP implementation projects.</li><li>Experience with cloud deployments, Docker, and DevOps practices.</li></ul><p>Key Competencies</p><ul><li>Business Process Mapping</li><li>ERP Solution Design</li><li>Workflow Automation</li><li>Stakeholder Management</li><li>Requirements Analysis</li><li>Problem Solving</li><li>ERP Governance</li><li>Process Improvement</li><li>Change Management</li><li>Team Leadership</li></ul><p></p></section>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> CFO (Food Production) Amman <ul> <li><span>Posting Date</span>: 11/06/2026</li> <li><span>Ref</span>: JOR-337</li> <li><span>Position</span>: CFO (Food Production) Amman </li> <li> </li><li><span>Location</span>: Jordan</li> <li><span>City</span>: Amman</li> <li> </li><li><span>Sector</span>: Food Production </li> <li><span>Years of Experience</span> 15 plus </li> <li> </li><li><span>Qualification</span>: BA , Certified professional is a good plus</li> <li><span>Salary</span>: High Market Rate</li> <li><span>Workdays</span>: 5 </li> <li> </li><li><span>Description</span>: <p>Our client is a leading Medium-scale company in the field of Food Production. We are seeking a highly strategic, accomplished Chief Financial Officer (CFO) to spearhead our financial operations, optimize manufacturing margins, and drive corporate wealth creation. Reporting directly to the CEO, the ideal candidate will bring extensive executive-level experience out of the FMCG manufacturing sector to provide commercial leadership and sound financial governance. </p><br>Minimum Requirements <ul> <li> <p>Experience: 15+ years of progressive financial leadership experience. </p><br></li> <li> <p>Sector Background: Deep and proven background in Manufacturing / FMCG is mandatory. </p><br></li> <li> <p>Education: Minimum of a Bachelor’s Degree (BA) in Finance, Accounting, or Business Administration. </p><br></li> <li> <p>Certifications: Professional qualifications such as a CMA or CPA are highly valued pluses. </p><br></li> <li> <p>Languages: Native/Fluent proficiency in both Arabic and English (written and spoken). </p><br></li> </ul> Tasks &amp; Responsibilities <ol> <li> <p>Strategic Corporate Planning: Partner closely with the CEO to formulate the company’s long-term commercial goals, financial strategies, and investment/expansion pathways. </p><br></li> <li> <p>Budgeting &amp; Cost Accounting: Oversee the structural design of all corporate budgets, operational forecasting, and cost-control matrices optimized for multi-line food production plants. </p><br></li> <li> <p>Cash Flow &amp; Treasury Management: Manage total corporate liquidity, mitigate foreign exchange or supply chain vulnerabilities, and maintain primary high-level relationships with lenders and banking institutions. </p><br></li> <li> <p>Supply Chain &amp; Inventory Financial Controls: Establish rigorous financial oversight regarding raw material procurement, factory yields, waste management, and inventory valuations. </p><br></li> <li> <p>Financial Reporting &amp; Governance: Direct the timely, accurate preparation of monthly, quarterly, and annual consolidated financial statements in strict accordance with IFRS. </p><br></li> <li> <p>Risk Management &amp; Audits: Oversee the internal control environment to safeguard company assets, coordinate external audits, and guarantee total compliance with Jordanian income, sales tax, and customs regulations. </p><br></li> <li> <p>Team Development &amp; ERP Scaling: Lead, mentor, and upskill the existing accounting and corporate finance team while driving data architecture efficiencies across modern ERP systems (e.g., SAP or Oracle). </p><br></li> </ol> <br> More<br> </li> </ul> <br> <br> </div>

<p><h4>Description</h4> <p>We’re looking for a hands-on AI Automation Engineer to help us design, build, and deploy intelligent business systems that combine automation, AI, and modern digital tools.</p> <p>You’ll work across process automation, AI agents, workflow orchestration, integrations, and business transformation initiatives for both internal teams and client projects.</p> <p>This is a highly practical role where you'll use AI, automation platforms, APIs, and no-code/low-code tools to eliminate manual work, improve operational efficiency, and create scalable business solutions.</p> <ul> <li>Design, build, and deploy AI-powered workflows using platforms such as n8n, Make, Zapier, and similar tools</li> <li>Build AI agents that automate customer service, operations, sales, reporting, and internal business processes</li> <li>Integrate Large Language Models (OpenAI, Claude, Gemini, and others) into business workflows and applications</li> <li>Design and implement Retrieval-Augmented Generation (RAG) solutions using company documents, knowledge bases, and structured data</li> <li>Connect business systems including CRMs, ERPs, databases, communication platforms, and third-party applications through APIs and webhooks</li> <li>Develop AI-powered assistants, chatbots, and internal copilots for business users</li> <li>Build automated reporting, monitoring, and business intelligence workflows</li> <li>Conduct workflow discovery sessions and identify automation opportunities across departments</li> <li>Create technical documentation, architecture diagrams, and deployment guidelines</li> <li>Test, troubleshoot, optimize, and maintain automation systems to ensure reliability and scalability</li> <li>Collaborate with designers, strategists, and developers to deliver AI-powered business solutions</li> </ul> <h4>Requirements</h4> <ul> <li>Have 3+ years of experience building workflow automation, integrations, or digital business systems</li> <li>Have hands-on experience with n8n, Make.com, Zapier, or similar automation platforms</li> <li>Have built AI-powered workflows using OpenAI, Claude, Gemini, Anthropic, or similar AI technologies</li> <li>Understand prompt engineering, AI orchestration, and agent-based systems</li> <li>Have experience working with APIs, webhooks, OAuth authentication, and third-party integrations</li> <li>Can connect and automate platforms such as Airtable, Notion, HubSpot, Salesforce, Google Workspace, Microsoft 365, and similar tools</li> <li>Have experience working with structured and unstructured data</li> <li>Have basic programming knowledge in JavaScript, Python, or TypeScript</li> <li>Have experience with LangChain, LangGraph, CrewAI, OpenAI Assistants API, MCP (Model Context Protocol), or similar AI frameworks</li> <li>Have worked with vector databases such as Pinecone, Weaviate, Chroma, or similar knowledge retrieval systems</li> <li>Have experience with Supabase, PostgreSQL, Docker, or other modern backend technologies</li> <li>Have built customer service, sales, HR, finance, or operations AI agents</li> <li>Have experience building AI-powered knowledge management systems, enterprise search solutions, or RAG-based applications</li> <li>Think in systems and enjoy simplifying complex business processes</li> <li>Communicate clearly and take ownership of delivery</li> <li>Have strong troubleshooting and problem-solving skills</li> <li>Are comfortable working directly with clients and stakeholders</li> <li>Can deliver production-ready AI and automation solutions that create measurable operational efficiencies</li> <li>Have a track record of reducing manual processes through intelligent automation</li> <li>Can design scalable automation frameworks that can be reused across multiple projects and clients</li> <li>Continuously identify opportunities to introduce AI and automation into business operations</li> </ul></p><p></p>

<p><h4>Description</h4> <p>We’re looking for a hands-on AI Automation Engineer to help us design, build, and deploy intelligent business systems that combine automation, AI, and modern digital tools.</p> <p>You’ll work across process automation, AI agents, workflow orchestration, integrations, and business transformation initiatives for both internal teams and client projects.</p> <p>This is a highly practical role where you'll use AI, automation platforms, APIs, and no-code/low-code tools to eliminate manual work, improve operational efficiency, and create scalable business solutions.</p> <ul> <li>Design, build, and deploy AI-powered workflows using platforms such as n8n, Make, Zapier, and similar tools</li> <li>Build AI agents that automate customer service, operations, sales, reporting, and internal business processes</li> <li>Integrate Large Language Models (OpenAI, Claude, Gemini, and others) into business workflows and applications</li> <li>Design and implement Retrieval-Augmented Generation (RAG) solutions using company documents, knowledge bases, and structured data</li> <li>Connect business systems including CRMs, ERPs, databases, communication platforms, and third-party applications through APIs and webhooks</li> <li>Develop AI-powered assistants, chatbots, and internal copilots for business users</li> <li>Build automated reporting, monitoring, and business intelligence workflows</li> <li>Conduct workflow discovery sessions and identify automation opportunities across departments</li> <li>Create technical documentation, architecture diagrams, and deployment guidelines</li> <li>Test, troubleshoot, optimize, and maintain automation systems to ensure reliability and scalability</li> <li>Collaborate with designers, strategists, and developers to deliver AI-powered business solutions</li> </ul> <h4>Requirements</h4> <ul> <li>Have 3+ years of experience building workflow automation, integrations, or digital business systems</li> <li>Have hands-on experience with n8n, Make.com, Zapier, or similar automation platforms</li> <li>Have built AI-powered workflows using OpenAI, Claude, Gemini, Anthropic, or similar AI technologies</li> <li>Understand prompt engineering, AI orchestration, and agent-based systems</li> <li>Have experience working with APIs, webhooks, OAuth authentication, and third-party integrations</li> <li>Can connect and automate platforms such as Airtable, Notion, HubSpot, Salesforce, Google Workspace, Microsoft 365, and similar tools</li> <li>Have experience working with structured and unstructured data</li> <li>Have basic programming knowledge in JavaScript, Python, or TypeScript</li> <li>Have experience with LangChain, LangGraph, CrewAI, OpenAI Assistants API, MCP (Model Context Protocol), or similar AI frameworks</li> <li>Have worked with vector databases such as Pinecone, Weaviate, Chroma, or similar knowledge retrieval systems</li> <li>Have experience with Supabase, PostgreSQL, Docker, or other modern backend technologies</li> <li>Have built customer service, sales, HR, finance, or operations AI agents</li> <li>Have experience building AI-powered knowledge management systems, enterprise search solutions, or RAG-based applications</li> <li>Think in systems and enjoy simplifying complex business processes</li> <li>Communicate clearly and take ownership of delivery</li> <li>Have strong troubleshooting and problem-solving skills</li> <li>Are comfortable working directly with clients and stakeholders</li> <li>Can deliver production-ready AI and automation solutions that create measurable operational efficiencies</li> <li>Have a track record of reducing manual processes through intelligent automation</li> <li>Can design scalable automation frameworks that can be reused across multiple projects and clients</li> <li>Continuously identify opportunities to introduce AI and automation into business operations</li> </ul></p><p></p>

<p>Proudly voted a Great Place to Work , we are a dynamic startup in the CPaaS (Communication Platform as a Service) space that is revolutionizing the way businesses communicate. Our team is made up of 400+ energetic and passionate Unifones who are dedicated to delivering the best possible experience to 5000+ customer-centric companies. We pride ourselves on our fun and collaborative work environment, where creativity and new ideas are constantly encouraged. As shareholders in the business, we re so much more than a group of passionate communicators. We are Unifones. Join our team and be a part of something big! Meet the team! Our Engineering team is responsible for designing, developing, and maintaining the systems and technologies that drive Unifonic s solutions. We work closely with other departments to ensure our products and services meet the needs of our customers. If you are passionate about technology and are excited about working on cutting-edge communication and engagement solutions, we want you on our team. As a Product Operations Lead, you will partner closely with Product Leadership to translate product strategy into scalable operational practices that drive alignment, efficiency, and measurable business outcomes. You will establish and continuously improve product operating models, governance frameworks, and cross-functional processes that enable Product, Engineering, Commercial, Marketing, and Customer-facing teams to work effectively toward shared goals. Acting as a trusted partner to stakeholders across the organization, you will drive collaboration, facilitate informed decision-making through data and insights, and ensure clear communication of product priorities, roadmaps, and outcomes. You will lead product enablement initiatives, support successful product launches and adoption, develop performance metrics and reporting frameworks, and identify opportunities to streamline workflows through process optimization and automation. By championing operational excellence, customer-centricity, and continuous improvement, you will help create an environment where product teams can scale efficiently, deliver value consistently, and maximize the impact of the product portfolio. Help us shape the future of communication by: Leading and continuously improving product operations frameworks, governance, and ways of working across Product teams. Owning and optimizing product planning processes, roadmap reviews, prioritization workflows, and operational cadences. Establishing scalable operational practices that improve alignment, transparency, delivery predictability, and execution quality. Driving standardization of product reporting, KPIs, operational dashboards, and decision-support insights. Identifying operational inefficiencies and implementing process improvements to increase team effectiveness and focus. Promoting adoption of AI tools, automation, and operational best practices to improve workflows, reporting, documentation, and knowledge sharing. Partnering closely with Product, Engineering, Design, Commercial, Customer Success, Support, Presales, and Marketing teams to ensure strong operational alignment. Acting as a central point of coordination between business and product organizations. Facilitating communication of product priorities, roadmap updates, launches, and operational initiatives across stakeholders. Supporting leadership teams with operational insights, strategic reporting, and executive-ready communications. Leading Product Enablement initiatives that help internal teams effectively position, support, and adopt product capabilities. Supporting product launches, feature rollouts, demos, and internal readiness activities. Translating complex product functionality into clear messaging, use cases, enablement materials, and customer value narratives. Partnering with Commercial and Marketing teams to improve product awareness, adoption, and customer engagement. Helping identify and remove adoption barriers impacting internal teams or customers. Synthesizing customer feedback, product analytics, sales insights, and market trends into actionable recommendations. Identifying product usage patterns, operational gaps, and growth opportunities that can influence product strategy and commercial outcomes</p><p><strong>Desired Candidate Profile</strong></p><p>5+ years of experience in Product Operations, Product Management, Product Enablement, Product Marketing, Presales, Solution Consulting, or related roles. Proven experience leading or scaling operational processes within Product or SaaS organizations. Strong understanding of product lifecycle management, product delivery processes, and cross-functional collaboration. Experience working closely with Product, Engineering, and Commercial teams in fast-paced environments. Strong analytical and problem-solving capabilities with the ability to translate insights into actionable outcomes. Excellent communication, facilitation, and stakeholder management skills. Demonstrated ability to drive initiatives independently and influence cross-functional teams. Bachelor s degree or equivalent practical experience. Experience in SaaS or CPaaS environments is a strong advantage.</p><p><strong>Craft and Toolkit:</strong></p><ul><li>Product Operations &amp; Process Optimization</li><li>Strategic Planning &amp; Execution</li><li>Cross-Functional Leadership</li><li>Product Enablement &amp; Adoption</li><li>Operational Excellence &amp; Governance</li><li>Data Analysis &amp; Insight Generation</li><li>Communication &amp; Executive Storytelling</li><li>Stakeholder Management &amp; Influence</li><li>Solutioning &amp; Product Demonstrations</li><li>AI Tools &amp; Workflow Automation</li><li>Customer-Centric Mindset</li><li>Proactive, ownership-driven approach</li></ul><p><strong>Character Traits:</strong></p><ul><li>Analytical thinking and problem-solving approach problems clearly, use data, and find solutions.</li><li>Ownership and accountability take responsibility and follow projects through to completion.</li><li>Communication explain ideas clearly and listen to others across teams.</li><li>Collaboration work well with others and support team goals.</li><li>Adaptability and learning adjust to change and keep learning new skills or tools.</li><li>Mentorship and knowledge sharing help others grow and share what you know.</li><li>Resilience stay calm under pressure and handle setbacks constructively.</li><li>Quality and attention to detail do work carefully and strive for improvement.</li><li>Advocacy and innovation encourage best practices, efficiency, and new ideas</li></ul>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><strong>Since 2011, General Assembly has transformed tens of thousands of careers through pioneering, experiential education in today’s most in-demand skills. As featured in The Economist, Wired, and The New York Times, GA offers training in web development, data, design, business, and more, both online and at campuses around the world. Our global professional community boasts 60,000 full- and part-time alumni — and counting. In addition to fostering career growth for individuals, GA helps employers cultivate top tech talent and spur innovation by transforming their teams through strategic learning. More than 21,000 employees at elite companies worldwide have honed their digital fluency with our upskilling and reskilling initiatives. GA has also been recognized as one of Deloitte’s Technology Fast 500, and Fast Company has dubbed us leaders in World-Changing Ideas as well as the #1 Most Innovative Company in Education.</strong></p><br><p><br><strong>GA is at the leading edge of creating practical solutions to one of the most pressing challenges of our time - the future of work. As recognized by The World Economic Forum, BCG, the OECD and more, these are big challenges to which only a few companies are offering real solutions. In this role, you'll be speaking every day to corporate leaders who rely on GA to help them apply these solutions to their workforce of the future.</strong><span>&amp;nbsp;</span></p><br><br><strong>Role Description</strong><p>This role is responsible for driving employment outcomes for Jordanian tech talents graduated from General Assembly through employer engagement, partnership development, placement support, data tracking, and ecosystem building. The position focuses on connecting graduates with employment, freelance, remote work, apprenticeship, and entrepreneurship opportunities in Jordan, the MENA region, and globally.</p><br><p>The ideal candidate will have strong relationship-building skills, experience in business development, recruitment, talent placement, or workforce development, and a passion for supporting Jordanians in launching and advancing successful careers in technology.</p><br><strong>Specific Responsibilities</strong><strong>Employer &amp;amp; Partnership Development</strong><ul><li>Identify, cultivate, and manage strategic partnerships with technology companies, startups, enterprises, government entities, development organizations, and industry associations in Jordan and across the MENA region.</li><li>Develop relationships with employers actively hiring technology talent and position program graduates as a preferred talent pool.</li><li>Foster strong relationships with HR leaders, hiring managers, founders, and ecosystem stakeholders.</li><li>Build partnerships with organizations that can support graduates in securing remote employment and international opportunities.</li></ul><strong>Graduate Placement &amp;amp; Career Outcomes</strong><ul><li>Track and monitor the progress of graduates and participants to ensure successful employment and career advancement outcomes.</li><li>Support graduates in securing full-time employment, contract work, internships, apprenticeships, freelance engagements, and startup opportunities.</li><li>Conduct employer outreach and job matching activities to connect graduates with relevant opportunities.</li><li>Maintain regular communication with alumni to track long-term career progression and identify success stories.</li></ul><strong>Ecosystem &amp;amp; Community Engagement</strong><ul><li>Build relationships with Jordan's startup ecosystem, incubators, accelerators, coworking spaces, and entrepreneurship support organizations.</li><li>Create opportunities for graduates to engage with employers and industry professionals.</li><li>Support initiatives that increase awareness of emerging technology careers and skills demanded by employers.</li></ul><strong>Administrative &amp;amp; Operational Support</strong><ul><li>Provide administrative support for partnership and placement activities.</li><li>Schedule meetings, manage stakeholder communications, and track deliverables.</li><li>Maintain accurate records of employer partnerships, graduate outcomes, and engagement activities.</li><li>Assist in preparing presentations, reports, and stakeholder updates.</li></ul><strong>Detailed Responsibilities</strong><strong>Graduate Tracking &amp;amp; Outcome Measurement</strong><ul><li>Track the progress of graduates in terms of employment outcomes and career progression.</li><li>Follow up with graduates after program completion to assess:<ul><li>Employment status</li><li>Career advancement</li><li>Freelance project acquisition</li><li>Startup development milestones</li><li>Business growth and sustainability</li></ul></li></ul><strong>Employer Engagement &amp;amp; Talent Placement</strong><ul><li>Proactively engage Jordanian, regional, and international employers recruiting technology talent.</li><li>Develop employer pipelines that create direct hiring opportunities for graduates.</li><li>Build and maintain a database of relevant technology vacancies and hiring partners.</li><li>Facilitate candidate referrals and matching between employers and graduates.</li><li>Develop a strong understanding of employer skill requirements to inform curriculum alignment and workforce development initiatives.</li></ul><strong>Remote Work &amp;amp; Freelancing Enablement</strong><ul><li>Build capacity and partnerships that enable graduates to access remote work opportunities globally.</li><li>Develop processes, training pathways, and partnerships that support graduates in becoming successful freelancers.</li><li>Connect graduates with platforms, clients, and organizations seeking remote technology talent.</li></ul><span><strong>Qualifications &amp;amp; Skills</strong></span><ul><li>Jordanian National.</li><li>Fluent in Arabic and English (written and spoken).</li><li>Degree in Business, Human Resources, Education, Technology, Economics, or a related field.</li><li>Previous experience in talent acquisition, recruitment, employer engagement, workforce development, business development, sales, career services, or related fields.</li><li>Strong understanding of Jordan's labor market and technology ecosystem.</li><li>Knowledge of regional and global technology hiring trends.</li><li>Experience building partnerships with employers and external stakeholders.</li><li>Ability to identify and develop new employer and partnership opportunities.</li><li>Passion for supporting Jordanian talent and advancing employment outcomes in the technology sector.</li></ul><p>Unless otherwise noted, remote positions can be performed from the following approved General Assembly operating countries.</p><br><p>United States of America (states of operation may vary), Canada (provinces of operation may vary), United Kingdom, Australia, and Singapore.</p><br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Marketing specialist in a leading talent, learning, and consulting ecosystem operating across the MENA region.<br> As we grow our presence and pipeline across Jordan, Saudi Arabia, and beyond, we are looking for a Marketing Specialist to drive inbound lead generation through compelling content that speaks to our target audiences, HR leaders, L&amp;D decision-makers, government entities, CEOs and corporate executives.<br> Key Responsibilities Develop and execute a content-led lead generation strategy aligned with the company’s 3Cs framework and service lines Build and manage a consistent content calendar across LinkedIn, Instagram, and the company website, targeting HR, L&amp;D, and organizational development audiences in Jordan and the Gulf Produce or commission content that positions the company as a thought leader — articles, insights, case study narratives, explainer posts, short videos, and campaign assets Design and run paid campaigns (Meta Ads, LinkedIn Ads, Google Ads) optimised for lead capture among corporate and government decision-makers Create and manage landing pages, lead magnets, and inbound funnels aligned to specific service lines (capability programs, talent deployment, culture activation) Develop email nurture sequences targeting prospects at different stages of the buyer journey Translate client case studies into content that demonstrates real impact and builds trust (where applicable) Monitor and report on key metrics: qualified leads generated, cost per lead, content engagement, conversion rates Work closely with the business development team to ensure marketing-qualified leads are handed over with appropriate context Manage external designers or content creators as needed 5+ years of experience in B2B digital marketing with a strong emphasis on content-driven lead generation Experience marketing consulting, training, L&amp;D, or professional services; understanding the long sales cycle and trust-based buying journey in these sectors is essential Strong written communication in English; Arabic proficiency is a significant advantage given the bilingual nature of the company’s delivery Hands-on proficiency with LinkedIn Campaign Manager and Meta Ads Manager; Google Ads experience is a plus Familiarity with CRM and marketing automation tools (HubSpot preferred) Ability to translate complex service offerings into clear, engaging content that resonates with senior decision-makers Google Analytics (GA4) certification and/or Meta Digital Marketing certification is preferred Understanding of the MENA business landscape, particularly Jordan and Saudi Arabia Preferred Prior exposure to government, healthcare, or international development sectors (primary client verticals) Graphic design capability (Canva or Adobe Suite).<br></span> </div>

<table border="1" cellpadding="0" cellspacing="0" width="737"> <tbody> <tr> <td ><br> <br> &nbsp; <p><strong>Job Title:</strong></p> </td> <td colspan="4" > <p>Manager: Resource Mobilisation and Partnerships</p> </td> </tr> <tr> <td > <p><strong>Job Family:</strong></p> </td> <td colspan="4" > <p>Resource Moblisation</p> </td> </tr> <tr> <td > <p><strong>Department </strong></p> </td> <td colspan="2" > <p>Business Development</p> </td> <td > <p><strong>Unit/Team:</strong></p> </td> <td > <p>CD Unit</p> </td> </tr> <tr> <td > <p><strong>Grade and Salary:</strong></p> </td> <td colspan="2" > <p>E: Manager</p> </td> <td > <p><strong>Contract Type:</strong></p> </td> <td > <p>Fixed Term :1 Year, renewable</p> </td> </tr> <tr> <td > <p><strong>Location:</strong></p> </td> <td colspan="2" > <p>Amman</p> </td> <td > <p><strong>Budget Holder:</strong></p> </td> <td > <p>No</p> </td> </tr> <tr> <td > <p><strong>Reports to: <em>(incl matrix reporting)</em></strong></p> </td> <td colspan="4" > <p>Director – ActionAid Arab Regional Office</p> </td> </tr> <tr> <td > <p><strong>Direct Reports :</strong></p> </td> <td colspan="4" > <p>None currently</p> </td> </tr> <tr> <td > <p><strong>Functional and Technical Reporting:</strong></p> </td> <td colspan="4" > <p>Regional Partnerships Development Advisor (Asia)</p> </td> </tr> <tr> <td > <p><strong>DBS (CRB) / Police Check:</strong></p> </td> <td colspan="4" > <p>N/A</p> <p>&nbsp;</p> <p>&nbsp;</p> </td> </tr> <tr> <td > <p><strong>This role require travel</strong></p> </td> <td colspan="4" > <p>Yes – within Arab Region and occasional global travel.</p> </td> </tr> <tr> <td colspan="2" > <p><strong>Role Overview:</strong></p> </td> <td colspan="3" > <p>This is a middle management role responsible for providing strategic leadership across resource mobilisation, donor engagement and partnership development across Syria, Jordan, Lebanon and Tunisia. The position will strengthen ActionAid Arab Regional Office's (AARO) ability to articulate contemporary development and humanitarian priorities, as outlined in the ActionAid Arab Regional Strategy and emerging regional trends, to a wide range of external stakeholders.</p> <p>&nbsp;</p> <p>The postholder will lead efforts to mobilise resources from a diverse portfolio of donors, including institutional donors, trusts and foundations, and high-net-worth individuals (HNWIs). Working closely with the Regional Director, Country Directors and relevant colleagues across the region, the role will develop and implement strategic donor engagement and resource mobilisation plans that leverage ActionAid's expertise in advancing women's rights, youth leadership, humanitarian response, conflict transformation and resilience.</p> <p>&nbsp;</p> <p>The role will work collaboratively with ActionAid International's Business Development and Partnerships as well as funding affiliate teams to identify, develop and pursue new funding opportunities, innovative fundraising approaches and strategic partnerships. As a senior representative of AARO, the postholder will engage with donors, partners and strategic investment initiatives, contributing to the federation's ambitions to diversify income, strengthen financial sustainability, and promote learning and good practice across ActionAid and the wider sector.</p> </td> </tr> <tr> <td colspan="2" > <p><strong>Areas of Responsibilities</strong></p> <p>&nbsp;</p> </td> <td colspan="3" > <p><strong>Key Activities</strong></p> <p>&nbsp;</p> </td> </tr> <tr> <td colspan="2" > <p><strong>Resource Mobilisation Strategy Development and Leadership</strong></p> <p>&nbsp;</p> </td> <td colspan="3" > <ul> <li>Lead the development, implementation and periodic review of AARO's Resource Mobilisation Strategy, ensuring alignment with the ActionAid Arab Regional Strategy, ActionAid International Strategy, and regional priorities.</li> </ul> <p >&nbsp;</p> <ul> <li>Provide strategic advice to the Director of ActionAid Arab Region and Senior Management Team on resource mobilisation, partnership development and emerging funding opportunities to strengthen the long-term financial sustainability of AARO.</li> </ul> <p>&nbsp;</p> <ul> <li>Analyse regional and global donor trends, geopolitical developments, humanitarian and development priorities, and funding landscapes to inform strategic decision-making and organisational positioning.</li> </ul> <p>&nbsp;</p> <ul> <li>Ensure resource mobilisation priorities are integrated into regional planning processes and aligned with programme priorities and organisational objectives.</li> </ul> <p>&nbsp;</p> <ul> <li>Lead the development and regular review of strategic fundraising targets, performance indicators and resource mobilisation priorities, providing analysis and recommendations to senior management.</li> </ul> <p>&nbsp;</p> <ul> <li>Promote a culture of strategic fundraising across AARO by strengthening organisational understanding of donor priorities, funding trends and resource mobilisation opportunities.</li> </ul> <p>&nbsp;</p> </td> </tr> <tr> <td colspan="2" > <p><strong>Business Development and Opportunity Management</strong></p> </td> <td colspan="3" > <ul> <li>Lead the development and implementation of a systematic business development process to identify, assess and prioritise funding opportunities aligned with AARO's strategic priorities.</li> </ul> <p >&nbsp;</p> <ul> <li>Establish and maintain a comprehensive business development pipeline, including a regularly updated database of existing and prospective funding opportunities across institutional donors, trusts and foundations, private philanthropy and other relevant funding sources.</li> </ul> <p>&nbsp;</p> <ul> <li>Develop and maintain a comprehensive database of existing and prospective donor relationships, strategic partners, consortium members and other relevant external stakeholders to support proactive business development and partnership building.</li> </ul> <p>&nbsp;</p> <ul> <li>Lead ongoing donor intelligence by monitoring donor strategies, funding priorities, eligibility criteria, regional trends and emerging opportunities to inform business development and organisational positioning.</li> </ul> <p>&nbsp;</p> <ul> <li>Develop, implement and maintain an effective donor engagement tracking system to record donor interactions, relationship management activities, partnership opportunities and follow-up actions across the region.</li> </ul> <p>&nbsp;</p> <p>&nbsp;</p> </td> </tr> <tr> <td colspan="2" > <p><strong>Donor Engagement, Cultivation and Strategic Partnerships</strong></p> </td> <td colspan="3" > <ul> <li>Develop, strengthen and maintain strategic relationships with institutional donors, trusts and foundations, funding affiliates, consortium partners and other key stakeholders to advance AARO's resource mobilisation objectives.</li> </ul> <p >&nbsp;</p> <ul> <li>Represent AARO in donor, partner and consortium meetings, proactively positioning the organisation and identifying opportunities for strategic collaboration.</li> </ul> <p>&nbsp;</p> <ul> <li>Develop and implement donor engagement plans that strengthen relationships, increase visibility and position AARO for future funding opportunities.</li> </ul> <p>&nbsp;</p> <ul> <li>Lead, or support as delegated, the cultivation and strategic engagement of Gulf-based donors and philanthropic partners, identifying opportunities to strengthen relationships, expand partnerships and grow sustainable funding from the region.</li> </ul> <p>&nbsp;</p> <ul> <li>Maintain regular and proactive communication with donors, funding affiliates, consortium partners and the Regional Partnerships Development Advisor by sharing funding intelligence, programme updates, success stories and strategic information that supports donor engagement and organisational positioning.</li> </ul> <p>&nbsp;</p> <ul> <li>Identify, cultivate and coordinate strategic partnerships and consortium opportunities that strengthen AARO's competitiveness and expand its funding portfolio.</li> </ul> </td> </tr> <tr> <td colspan="2" > <p><strong>Bid Development and Quality Assurance</strong></p> </td> <td colspan="3" > <ul> <li>Lead and coordinate the development of high-quality, competitive concept notes, proposals and expressions of interest, ensuring alignment with ActionAid's strategic priorities and donor requirements.</li> </ul> <p>&nbsp;</p> <ul> <li>Coordinate proposal development processes across technical, programme, finance and support teams, ensuring timely contributions, clear accountability and adherence to submission deadlines.</li> </ul> <p>&nbsp;</p> <ul> <li>Facilitate project design and proposal development workshops to support the development of evidence-based, high-quality programme designs, logical frameworks and budgets.</li> </ul> <p>&nbsp;</p> <ul> <li>Provide quality assurance of all funding proposals prior to submission, ensuring technical quality, compliance with donor requirements, value for money, gender responsiveness and organisational standards.</li> </ul> <p>&nbsp;</p> <ul> <li>Develop, maintain and continuously improve proposal development tools, templates, standard operating procedures and quality assurance processes to strengthen fundraising performance across AARO.</li> </ul> <p>&nbsp;</p> <ul> <li>Monitor proposal pipeline performance, including submission outcomes, success rates and lessons learned, and use findings to improve future proposal development and fundraising effectiveness.</li> </ul> </td> </tr> <tr> <td colspan="2" > <p><strong>Grant Compliance and Contract Management</strong></p> </td> <td colspan="3" > <ul> <li>Maintain oversight of grant compliance requirements, ensuring donor contractual obligations, reporting schedules and ActionAid policies are effectively communicated and monitored across the regional portfolio.</li> </ul> <p>&nbsp;</p> <ul> <li>Support the development and maintenance of a grant management database to facilitate effective contract management and ensure accurate and timely updates to the ActionAid International Contract Management System (CMS).</li> </ul> <p>&nbsp;</p> <ul> <li>Establish and maintain systems to proactively monitor donor reporting deadlines, providing timely alerts and reminders to the Senior Management Team, Project Managers and relevant staff to ensure contractual obligations are met.</li> </ul> <p>&nbsp;</p> <ul> <li>Work closely with Finance and Programme teams to ensure projects are appropriately costed, maximise cost recovery and comply with donor budgeting and financial requirements.</li> </ul> <p>&nbsp;</p> <ul> <li>Keep abreast of donor compliance requirements and communicate changes in donor regulations, policies and contractual obligations to relevant staff to strengthen organisational compliance.</li> </ul> </td> </tr> <tr> <td colspan="2" > <p ><strong>Representation, Networking and Knowledge Management</strong></p> <p >&nbsp;</p> </td> <td colspan="3" > <ul> <li>Represent AARO at regional and international forums, networks, donor briefings, affiliate meetings, consultations and other strategic events to enhance ActionAid's profile, influence and fundraising opportunities.</li> </ul> <p >&nbsp;</p> <ul> <li>Represent AARO in external engagements and strategic partnerships in the absence of the Regional Director, as delegated.</li> </ul> <p >&nbsp;</p> <ul> <li>Build and maintain relationships with relevant networks, alliances and sector platforms to strengthen organisational learning, collaboration and strategic positioning.</li> </ul> <p>&nbsp;</p> <ul> <li>Promote knowledge sharing across AARO and the wider ActionAid Federation by capturing, documenting and disseminating fundraising intelligence, good practices, lessons learned and emerging opportunities.</li> </ul> <p >&nbsp;</p> <ul> <li>Work proactively with programme, advocacy and communications teams to develop compelling fundraising and donor-facing materials, including case studies, success stories, learning products and other strategic communications.</li> </ul> <p>&nbsp;</p> </td> </tr> <tr> <td colspan="2" > <p><strong>People Management </strong></p> <p >&nbsp;</p> </td> <td colspan="3" > <p>No current direct reports but this position is likely to evolve and people management skills of the candidate is an advantage&nbsp;</p> </td> </tr> <tr> <td colspan="2" > <p><strong>Other delivery on strategic/ functional priorities (Directorate-specific - maximum 5 KPIs) </strong></p> </td> <td colspan="3" > <p >• Residual task will be assigned by the Line Manager and the Functional Manager from time to time as required for this function.</p> <p >&nbsp;</p> <p >&nbsp;</p> </td> </tr> <tr> <td>&nbsp;</td> <td>&nbsp;</td> <td>&nbsp;</td> <td>&nbsp;</td> <td>&nbsp;</td> </tr> </tbody> </table> <p>&nbsp;</p> <p>&nbsp;</p> <table border="1" cellpadding="0" cellspacing="0" width="743"> <tbody> <tr> <td colspan="2" > <p><strong>PERSON SPECIFICATIONS</strong></p> </td> </tr> <tr> <td > <p><strong>Education and Qualifications</strong></p> </td> <td > <p >Graduate Degree</p> </td> </tr> <tr> <td > <p><strong>Essential Experience</strong></p> </td> <td > <ul> <li>Minimum of 5 years' progressively responsible experience in programme Design, resource mobilisation, business development or fundraising within the international development and/or humanitarian sector of which at least 1-2 years should be in a functional / Technical Fund Raising / Donor Engagement role.</li> <li>Demonstrated experience in developing successful funding proposals and concept notes for institutional donors, trusts and foundations, multilateral agencies and other strategic funding partners.</li> <li>Proven experience in identifying, cultivating and managing donor relationships, partnerships and business development opportunities.</li> <li>Experience in coordinating multi-disciplinary proposal development processes and working collaboratively across programme, finance and support functions.</li> <li>Experience in developing and implementing resource mobilisation strategies, donor engagement plans or business development initiatives.</li> <li>Experience working with donor compliance requirements, grant management processes and contract management systems is desirable.</li> </ul> </td> </tr> <tr> <td > <p><strong>Essential Knowledge </strong></p> </td> <td > <ul> <li>Sound knowledge of the regional and global funding landscape, including trends, opportunities and challenges affecting resource mobilisation within the development and humanitarian sectors. <strong>Knowledge and working experience with Gulf donors a plus.</strong></li> <li>Strong understanding of the donor landscape, including institutional donors, funding affiliates, trusts and foundations, private philanthropy, consortium partners and other key stakeholders relevant to the Arab region.</li> <li>Significant knowledge of contemporary development, humanitarian and geopolitical issues affecting the Arab region and their implications for programming and resource mobilisation.</li> <li>Strong understanding of donor compliance requirements, grant management principles and risk management frameworks applicable to high-risk operating environments, including Financial Action Task Force (FATF) standards.</li> <li>Knowledge of due diligence requirements, partner risk assessments and compliance obligations associated with managing grants in high-risk and fragile contexts.</li> </ul> <p >&nbsp;</p> </td> </tr> <tr> <td > <p><strong>Essential skills</strong></p> </td> <td > <ul> <li>Excellent written and verbal communication skills, with the ability to communicate complex ideas clearly and persuasively to diverse audiences.</li> <li>Strong presentation, facilitation and influencing skills, with the ability to represent the organisation effectively to donors, partners and senior stakeholders.</li> <li>Excellent proposal writing, editing and report writing skills, with the ability to produce high-quality donor-facing communications and fundraising materials.</li> <li>Strong interpersonal and relationship management skills, with the ability to build effective working relationships and collaborate across all levels of the organisation and with external partners.</li> <li>Strong planning, organisational and coordination skills, with the ability to manage multiple priorities and deliver high-quality outputs under tight deadlines.</li> </ul> </td> </tr> <tr> <td > <p><strong>Language requirements</strong></p> </td> <td > <ul> <li>Strong Communication Skills in English and Arabic</li> </ul> </td> </tr> </tbody> </table> <p>&nbsp;</p> <p>&nbsp;</p> <table border="1" cellpadding="0" cellspacing="0" width="104%"> <tbody> <tr> <td colspan="2" > <p><strong>Typical People Management Responsibility </strong></p> </td> </tr> <tr> <td > <p><strong>Approximate number of people managed in total</strong></p> </td> <td > <p><strong>NA</strong></p> </td> </tr> <tr> <td > <p><strong>Matrix Manager – (projects/dotted line)</strong></p> </td> <td > <p><strong>No</strong></p> </td> </tr> <tr> <td > <p><strong>Team Leader</strong></p> </td> <td > <p><strong>No </strong></p> </td> </tr> <tr> <td > <p><strong>Grandfather- manager of Team Leaders/Managers</strong></p> </td> <td > <p><strong>No </strong></p> </td> </tr> <tr> <td colspan="2" > <p><strong>What is the global remit?&nbsp; Operates in:</strong></p> </td> </tr> <tr> <td > <p><strong>Own country</strong></p> </td> <td > <ul> <li><strong>Any country within ActionAid’s Arab regional Office remit. </strong></li> <li><strong>Only Nationals with Right to work in the country of Operation will be shortlisted&nbsp; </strong></li> </ul> </td> </tr> <tr> <td > <p><strong>Geographic Region</strong></p> </td> <td > <p><strong>Yes</strong></p> </td> </tr> <tr> <td > <p><strong>Multiple Geographic Regions</strong></p> </td> <td > <ul > <li>&nbsp;</li> </ul> </td> </tr> <tr> <td > <p><strong>Remit covers all ActionAid countries</strong></p> </td> <td > <p><strong>Yes (Only in Countries Under ActionAid Arab Regional Office remit)</strong></p> </td> </tr> <tr> <td > <p><strong>Financial (limits/mandates)</strong></p> </td> <td > <p><strong>within the Budget in concurrence with the Line Manager. </strong></p> </td> </tr> <tr> <td > <p><strong>Direct departmental budget: </strong></p> </td> <td > <p><strong>No</strong></p> </td> </tr> <tr> <td > <p><strong>Organisation-wide expenditure </strong></p> </td> <td > <p><strong>No</strong></p> </td> </tr> </tbody> </table> <p>&nbsp;</p> <p>This Job Description covers the main tasks and conveys the spirit of the sort of tasks that are anticipated proactively from staff.&nbsp;Other tasks may be assigned as necessary according to organizational needs.</p> <p>It is part of every staff member's responsibility to contribute to ActionAid International culture and comply with organisation’s values and code of conduct. Staff are also committed to:</p> <ul> <li><strong>&nbsp;&nbsp;Leading Innovation and Change </strong>Establish a culture of excellence in respective team that values experimentation and continuous improvement</li> <li><strong>Feminist Leadership</strong>: Championing feminist leadership principles and values including commitment to diversity and inclusion (race, gender, power)</li> <li><strong>AAI Values Practice: </strong>&nbsp;Ensure personal and team culture that demonstrates all of AAI values including: Mutual Respect, Equity and Justice, Integrity, Solidarity with People Living in Poverty and Exclusion, Courage of Conviction, Independence and Humility</li> <li><strong>Promoting a healthy and safe working environment: </strong>ActionAid is committed to promoting SHEA and Safeguarding policies and values and has a <strong>zero-tolerance </strong>policy for any form of sexual exploitation and abuse to create a safe working environment for the staff.</li> </ul> <p>&nbsp;</p> <p>&nbsp;</p> <table border="1" cellpadding="0" cellspacing="0"> <tbody> <tr> <td > <p><strong>LINE MANAGER ; Director, AA Arab Regional Office </strong></p> </td> </tr> <tr> <td > <p><strong>DATE :</strong></p> </td> </tr> </tbody> </table> <p>&nbsp;</p> <table border="1" cellpadding="0" cellspacing="0"> <tbody> <tr> <td > <p><strong>PEOPLE AND CULTURE :</strong></p> </td> </tr> <tr> <td > <p><strong>DATE :</strong></p> </td> </tr> </tbody> </table> <p>&nbsp;</p> <p>&nbsp;</p> <p>&nbsp;</p>

<p>To support MENA pricing and market access activities through pricing analysis, market intelligence, and cross-functional collaboration, helping to ensure optimal pricing strategies, regulatory compliance, and patient access throughout the product lifecycle.</p><p>Support the maintenance of MENA Pricing Guidelines Tracker, ensuring alignment with evolving local pricing policies, regional pricing policies and regulatory requirements.</p><p>Assist in generating evidence to support pricing and market access strategies, including health economic evaluations and healthcare system mapping during the registration phase.</p><p>Support the evaluation of MENA price certificates and external reference pricing implications to optimize pricing and secure the drug pricing lifecycle.</p><p>Support pricing strategy development by performing pricing analytics and scenarios modeling to support cross-functional decision-making across Market Access, Marketing , Sales and Regulatory Affairs teams.</p><p>Assist in identifying and assessing pricing risks and opportunities associated with budget planning, business planning and lifecycle management, while evaluating their potential impact on regional and local pricing strategy.</p><p>Support the preparation of pricing justification dossiers, value-based pricing arguments and price appeal letters for MENA health authorities.</p><p>Assist in developing, validating and maintaining pricing intelligence databases.</p><p>Support the assessment of patient access programs during the pricing and registration process to secure optimal pricing outcomes.</p><p>Support in writing reports and delivering presentations.</p><p>Support in market research.</p><p>Assist with market access projects as needed.</p><p><strong>Desired Candidate Profile</strong></p><p>Bachelor s degree of Pharmacy.</p><p>Microsoft office: excellent on Excel, Word &amp; Power point.</p><p>Problem-solving</p><p>Critical thinking</p><p>Data analysis</p><p>Communication skills</p><p>Risk assessment</p><p>Decision-making</p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>The Loyalty Program Officer plays a key role in managing, analyzing, and growing the Zain Cash loyalty program.<br> This position is responsible for developing customer-centric campaigns, managing a gamified points system, and building strategic relationships with partners to enhance program value.<br> The officer will monitor customer behavior, optimize voucher offerings, track satisfaction, and generate actionable insights to increase engagement and retention.<br> Cross-functional collaboration is critical to align program efforts with internal teams and external partners Responsibilities Manage the day-to-day operations of the Zain Cash loyalty program, including points accrual, redemption logic, and reward tiering.<br> Develop and execute gamified campaigns to boost engagement, transactions, and point usage.<br> Continuously monitor point utilization trends to optimize customer experience and reward structures.<br> Analyze voucher performance, redemption behavior, and customer preferences.<br> Report on voucher value, usage rates, and campaign ROI.<br> Recommend improvements based on data to ensure vouchers are relevant and attractive.<br> Customer segment based on usage patterns and loyalty behavior.<br> Design tailored offers and benefits based on customer insights.<br> Conduct periodic satisfaction surveys and generate reports to measure loyalty program impact.<br> Build and maintain strong relationships with third-party partners to source valuable offers and benefits.<br> Negotiate partnership deals that provide meaningful rewards to customers and align with Zain Cash's loyalty strategy.<br> Expand the partner network to create a diversified and appealing reward ecosystem.<br> Generate regular dashboards and performance reports to track KPIs (engagement, redemption, churn).<br> Collaborate with data and BI teams to ensure accurate tracking of loyalty metrics and customer value.<br> Translate data into actionable strategies for retention and growth.<br> Work closely with product, marketing, customer service, and sales teams to ensure program alignment.<br> Share campaign plans, updates, and performance metrics across departments.<br> Support internal training or onboarding sessions related to loyalty campaigns and tools.<br> Monitor trends in customer loyalty, fintech rewards programs, and gamification strategies.<br> Analyze competitor offerings to identify innovation opportunities and areas of differentiation.<br> Recommend strategic improvements to enhance the value of Zain Cash’s loyalty platform.<br> Bachelor’s degree in marketing, Business Administration, , or related field 1–3 years of relevant experience in loyalty program management, CRM, or customer engagement, preferably in fintech, telecom, or retail.<br> Preferred Skills Solid understanding of loyalty program structures and gamification techniques.<br> Experience in data analysis and campaign reporting.<br> Strong communication, negotiation, and partner management skills.<br> Ability to think strategically while managing operational tasks.<br> Proficiency in Excel, PowerPoint, and CRM/reporting tools.<br> Team-oriented mindset with strong coordination and project follow-up abilities.<br> Customer-focused, analytical, and creative thinker.<br></span> </div>