Security Supervisor Jobs - Amman Jordan

<p><h4>Job purpose</h4> <p>As a senior DevOps engineer, you will own the design, reliability, and scalability of our cloud-based production systems. You will lead the architecture, automation, and operation of our Azure/AWS infrastructure, drive security, performance, and cost efficiency across our platforms, and set DevOps standards and best practices for the team. You will act as a technical authority on cloud operations, mentor junior engineers, and partner with engineering leadership to shape the platform roadmap.</p> <h4>Duties & responsibilities</h4> <h4>Cloud system operations</h4> <ul> <li>Lead the design, deployment, and operation of Azure/AWS cloud-based production systems.</li> <li>Own system performance, incident response, and root-cause analysis across production applications.</li> <li>Define release engineering and pre-production validation standards to ensure system quality and functionality.</li> <li>Architect and enforce backup, disaster recovery, and cost optimization (FinOps) strategies across cloud environments.</li> <li>Lead container orchestration and workload management on AKS/Kubernetes clusters, including upgrades, scaling, and hardening.</li> </ul> <h4>Automation and scripting</h4> <ul> <li>Design and maintain enterprise-grade automation frameworks for operational and platform processes.</li> <li>Build reusable tooling and scripts (e.g., Python, Bash, PowerShell) for automation, observability, and incident response.</li> <li>Lead GitOps adoption and continuous-delivery practices using ArgoCD or Flux.</li> </ul> <h4>Security and compliance</h4> <ul> <li>Define and enforce cloud security best practices, IAM policies, and secrets management across environments.</li> <li>Establish and maintain security protocols and compliance posture (e.g., ISO 27001, SOC 2 controls relevant to infrastructure).</li> </ul> <h4>Monitoring and metrics</h4> <ul> <li>Architect and operate observability platforms (metrics, logging, tracing) across Azure/AWS, defining SLOs, SLIs, and alerting strategy.</li> <li>Drive operational excellence by analyzing reliability metrics and leading post-incident reviews and improvement initiatives.</li> </ul> <h4>Research and evaluation</h4> <ul> <li>Evaluate and recommend emerging technologies, tools, and architectural patterns for adoption.</li> <li>Lead vendor and product evaluations, including proofs-of-concept and total-cost-of-ownership analysis.</li> </ul> <h4>Communication and collaboration</h4> <ul> <li>Mentor junior and mid-level DevOps engineers through code reviews, pairing, and technical guidance.</li> <li>Partner with engineering, security, and product stakeholders to define technical requirements and influence platform direction.</li> <li>Communicate effectively with executive and technical audiences on cloud strategy, risk, and roadmap.</li> </ul> <h4>Education, experience & qualifications</h4> <ul> <li>Bachelor’s degree in computer science, information systems, or a related field.</li> <li>6+ years of hands-on experience in DevOps, cloud engineering, or SRE roles, including 3+ years with primary focus on Microsoft Azure (required).</li> <li>Expert-level Kubernetes administration, including cluster lifecycle management, upgrades, networking, and security hardening.</li> <li>Production experience operating Azure Kubernetes Service (AKS) at scale.</li> <li>Strong experience designing and maintaining infrastructure as code with Terraform, including module design and state management.</li> <li>Deep experience designing and operating CI/CD pipelines (e.g., GitHub Actions, Azure DevOps, GitLab CI).</li> <li>Hands-on experience with observability stacks (Prometheus, Grafana, Azure Monitor, ELK, or similar), including dashboard and alert design.</li> <li>Strong Linux system administration knowledge.</li> <li>Experience working with GitOps tools such as ArgoCD or Flux.</li> <li>Working knowledge of database administration in production (backups, performance tuning, HA/DR, and troubleshooting).</li> <li>Strong scripting and automation skills in Python, Bash, and/or PowerShell.</li> <li>Strong analytical and problem-solving abilities.</li> <li>Ability to collaborate effectively within cross-functional teams.</li> <li>Clear and precise documentation and communication skills.</li> <li>Fluency in both English and Arabic (spoken and written).</li> </ul> <h4>Behavioral competencies</h4> <ul> <li>Initiative</li> <li>Problem solving</li> <li>Team oriented</li> <li>Adaptability</li> <li>Ability to work under pressure</li> </ul> <h4>Technical competencies</h4> <ul> <li>Cloud computing fundamentals</li> <li>Linux operating systems</li> <li>Networking protocols and topologies</li> <li>Scripting and automation</li> <li>Monitoring and logging tools</li> <li>Security best practices</li> <li>System troubleshooting</li> <li>Backup and disaster recovery concepts</li> <li>Container orchestration (AKS / Kubernetes)</li> <li>GitOps (ArgoCD, Flux)</li> <li>Database administration</li> </ul></p><p></p>

<p>Company Description Join us at Accor, where life pulses with passion! As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status-quo. By joining us, you will become a Heartist , because hospitality is, first and foremost, a work of heart. You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world! You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment. Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet. Hospitality is a work of heart , Join us and become a Heartist .</p><p><strong>Desired Candidate Profile</strong></p><p>Qualifications:</p><ul><li>Bachelor's degree or relevant diploma in Security Management, Law, Criminology, Law Enforcement, or a related field is preferred.</li><li>Minimum 3 years of Security experience, including at least 2 years in a Security Management or supervisory role.</li><li>Previous experience in a hotel environment is a must.</li><li>Strong knowledge of security procedures, risk management, emergency response, and crisis management.</li><li>Good knowledge of local security regulations and government authority requirements.</li><li>Good command of English is a must.</li><li>Occupational Health &amp; Safety certification is highly regarded.</li><li>Ability to work effectively in a multinational and multicultural environment.</li><li>Strong leadership, communication, decision-making, and problem-solving skills.</li><li>Ability to remain calm and effective under pressure and during emergency situations.</li><li>Fire Safety certification is preferred.</li><li>First Aid certification is preferred.</li></ul>

<p><h4>Description</h4> <p>A leading global pharmaceutical company is seeking an AI solutions architect who is responsible for designing, governing, delivering, and evolving the enterprise AI technical architecture across the company. Acting as the technical authority and delivery lead for AI within the AI Centre of Excellence, this role defines architectural standards, evaluates and governs AI platforms and solutions, prioritising off-the-shelf and vendor-led approaches, and ensures that all AI initiatives are scalable, secure, compliant, and aligned with the company's digital transformation strategy. The AI solutions architect works closely with AI engineers, IT business partners, AI champions, and business function leaders to assess technical feasibility, lead end-to-end solution delivery, support AI proof of value (POV) execution, and translate strategic AI ambitions into sound, future-proof solutions, ensuring every initiative is delivered on a technically rigorous and governance-compliant foundation.</p> <h4>Responsibilities:</h4> <ol> <li><strong>Strategy & architecture leadership</strong><br> Define and own the enterprise AI technical architecture framework, including reference architectures, design patterns, integration blueprints, and technology standards across cloud and on-premises environments.<br> Collaborate with the architecture advisory board to ensure the AI architecture roadmap is aligned with the company's overall digital transformation strategy and enterprise IT architecture principles.<br> Evaluate emerging AI technologies, frameworks, and platforms, providing technical direction and recommendations to senior IT and business stakeholders.<br> Lead architectural governance for all AI initiatives, ensuring solutions adhere to approved standards, security requirements, regulatory constraints, and scalability principles.<br> Define and maintain the enterprise AI technology stack, including cloud AI services (Azure, AWS, GCP), MLOps platforms, data platforms, and integration middleware.</li> <li><strong>AI solution design & technical oversight</strong><br> Architect end-to-end AI solutions across the company's key business domains including manufacturing, quality & regulatory affairs, R&D, commercial, supply chain, HR, and finance.<br> Produce high-quality architecture deliverables including solution design documents, architecture decision records (ADRs), technical specifications, data flow diagrams, and integration architecture blueprints.<br> Lead technical design reviews and architecture assessments for all AI initiatives in the portfolio, ensuring fitness for purpose, scalability, and compliance.<br> Define AI integration patterns with enterprise systems including SAP, MES, LIMS, CRM, and M365 ecosystems, ensuring seamless interoperability.<br> Guide AI developers in translating architecture designs into well-structured, maintainable, and production-ready solutions.<br> Oversee the design of MLOps pipelines including model training, validation, deployment, monitoring, and retraining workflows.</li> <li><strong>Platform engineering & infrastructure</strong><br> Own the architecture and governance of enterprise AI platforms including Microsoft Azure AI, Azure Machine Learning, Microsoft 365 Copilot, and other approved AI tooling.<br> Define cloud infrastructure architecture for AI workloads including compute, storage, networking, and security configurations aligned with the company IT standards.<br> Establish standards for model lifecycle management including versioning, registry, performance monitoring, drift detection, and retraining triggers.<br> Drive the design of data architecture components critical to AI including feature stores, data lakes, vector databases, and real-time data pipelines in collaboration with the Data & Analytics team.<br> Ensure AI platforms meet GxP validation, 21 CFR Part 11, and audit trail requirements where applicable.</li> <li><strong>Governance, compliance & responsible AI</strong><br> Embed regulatory and compliance requirements, including FDA AI/ML guidance, EMA requirements, GxP, GDPR, and HIPAA, into AI architecture design and review processes.<br> Define and enforce responsible AI architectural guardrails including model explainability, bias detection, fairness assessments, and human-in-the-loop design patterns.<br> Maintain AI architecture governance documentation including standards, patterns, approved toolsets, and deviation processes within the enterprise AI knowledge repository.<br> Coordinate with IT security, data privacy, legal, quality assurance, and regulatory affairs to ensure AI solutions meet all applicable oversight requirements.<br> Support E-AIAB governance processes by providing technical input into initiative assessments, vendor evaluations, and POV planning.</li> <li><strong>Technical leadership & enablement</strong><br> Provide technical mentorship, code and architecture reviews, and hands-on guidance to the AI developer team.<br> Define engineering best practices, coding standards, and DevOps/MLOps conventions for the AI team.<br> Collaborate with external vendors, implementation partners, and cloud providers to assess solutions, conduct technical due diligence, and ensure delivery quality.<br> Contribute technical expertise to vendor RFP/RFI processes, proof-of-concept evaluations, and contract assessments.<br> Represent the company's AI technical standards in cross-functional project delivery teams and steering committees.</li> <li><strong>Stakeholder engagement & communication</strong><br> Translate complex technical architecture concepts into clear, accessible language for business stakeholders, executive leadership, and non-technical audiences.<br> Serve as the primary technical escalation point for AI platform issues, architecture deviations, and integration challenges.<br> Collaborate with IT business partners and AI champions to provide technical feasibility input into AI opportunity assessments.<br> Participate in external pharmaceutical AI forums, cloud provider events, and technology conferences to maintain leading-edge awareness and contribute to the company's technical reputation.</li> </ol> <h4>Requirements</h4> <p>Bachelor's degree in computer science, information technology, software engineering, data science, or related technical field.<br> Master's degree in artificial intelligence, data science, computer science, or related discipline is preferred.<br> Microsoft Azure Solutions Architect Expert, Azure AI Engineer Associate, or equivalent cloud architecture certification is preferred.<br> TOGAF or equivalent enterprise architecture certification is preferred.<br> 7–10 years of professional experience in IT, software engineering, data & analytics, or AI/ML implementation.<br> 4–6 years of hands-on experience designing and delivering AI/ML solutions on cloud platforms (Azure, AWS, or GCP) in a production environment.<br> Proven track record of owning end-to-end AI solution architecture in a complex, cross-functional enterprise environment.<br> Experience with Microsoft Azure AI, Azure Machine Learning, and Microsoft 365 Copilot architecture and deployment is preferred.<br> Pharmaceutical, healthcare, life sciences, or other regulated industry experience is preferred.<br> Experience with GxP validation, 21 CFR Part 11, or regulatory technology compliance in an AI/ML context is preferred.</p> <h4>Skills:</h4> <p><strong>Technical competencies:</strong><br> AI/ML architecture & solution design - cloud platform architecture (Azure / AWS / GCP) - ML ops & model lifecycle management - enterprise integration & API design - data architecture & data engineering - AI governance, ethics & responsible AI - pharmaceutical regulatory compliance (GxP, FDA, EMA)</p> <p><strong>AI & technology skills:</strong><br> Deep expertise in AI/ML architecture patterns, including supervised/unsupervised learning, NLP, computer vision, generative AI, and LLM-based solution design.<br> Strong hands-on proficiency with Azure AI services, Azure Machine Learning, MLflow, or equivalent MLOps tooling.<br> Solid experience designing and deploying generative AI solutions including RAG architectures, LLM orchestration (LangChain, Semantic Kernel), and enterprise copilot patterns.<br> Strong command of enterprise integration architecture including REST APIs, event-driven architecture, message queues, and middleware platforms.<br> Proficiency in cloud infrastructure design including IaC (Terraform, Bicep), containerization (Docker, Kubernetes), and CI/CD pipelines.<br> Strong understanding of data architecture components including data lakes, lakehouses, feature stores, and vector databases.<br> Working knowledge of pharmaceutical business processes including GxP operations, quality management systems, and regulatory affairs workflows (preferred).<br> Solid understanding of AI governance frameworks, responsible AI principles, data privacy regulations (GDPR, HIPAA), and IT security principles relevant to AI deployment.</p></p><p></p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Purpose of the Job <br></span><p>Technology Sr. Analyst - MWP involves supporting and enhancing technology solutions to improve collaboration, productivity, and communication within an organization. This role usually focuses on the implementation, operation, and troubleshooting of modern technology platforms such as Microsoft 365. The goal is to ensure that employees can work effectively in a digital, connected environment that's aligned with the dynamic needs of the business.</p><br><br>Job Description <br><p>Provide high-level technical expertise and support for Modern Workplace solutions, particularly Microsoft 365 services (Office 365, Teams,SharePoint,OneDrive and Exchange Online)<br>Work closely with the IT team to ensure seamless integration of Modern Workplace technologies with existing systems and infrastructure<br>Monitor system performance, respond to user inquiries,and resolve technical issues to maintain high levels of service availability and reliability<br>Help execute projects aimed at digital transformation and the continuous improvement of the digital work environment<br>Collaborate with security teams to ensure Modern Workplace deployments comply with organizational security standards and data protection regulations<br>Stay current with industry trends and updates to Modern Workplace technologies, recommending improvements or new features as appropriate<br>Identity and Access Management (Microsoft Entra ID)<br>Design and manage the Entra ID environment, including Hybrid Identity, Entra ID Connect, and Pass-through Authentication/Federation.<br>Architect and implement robust security and access controls,including Conditional Access policies, Multi-Factor Authentication (MFA), Entra ID Identity Protection and Privileged Identity Management (PIM)<br>Oversee user lifecycle management, group management (M365 Groups, Dynamic Groups), and Role-Based Access Control (RBAC) across the M365 ecosystem<br>Configure and manage application registrations, enterprise applications and Single Sign-On (SSO) integrations for cloud services<br>Work closely with Security teams to align M365 and Entra ID configurations with organizational security policies<br>Ensure compliance with regulatory and internal standards by conducting regular configuration audits and implementing best practices (e.g., Microsoft Secure Score)<br>Contribute to the design and implementation of Microsoft Endpoint Manager (Intune) policies related to device compliance and user access (if within scope)<br>High-Level Technical Support: Ensures customers can effectively use Microsoft 365 services, enhancing their overall experience and satisfaction<br>Seamless Integration: Smooth integration of new tools can directly improve customer-facing services and operations, leading to higher customer retention and satisfaction<br>System Reliability: By maintaining high levels of service availability, customers experience fewer disruptions, leading to trust and reliability in the services offered<br>Collaboration with IT Team: Working closely with the IT team fosters a collaborative environment, enhancing overall team productivity and morale<br>User Inquiry Response: Rapid resolution of technical issues boosts employee confidence and reduces downtime, promoting a more productive work environment<br>Digital Transformation Projects: Engaging in continuous improvement projects allows employees to work with the latest technologies, enhancing their skillsets and job satisfaction<br>Employees’ Security Awareness: Collaborating with security teams ensures employees are aware of and adhere to security standards, contributing to a safer workplace<br>Seamless Integration: Ensures that new technologies are adopted smoothly, minimizing operational disruptions and enhancing process efficiencies<br>System Performance Monitoring: Regular monitoring helps to preemptively identify and resolve issues, ensuring smooth business operations<br>Trend Awareness: Staying current with industry trends and updates allows the organization to adopt the best tools, optimizing operational efficiency<br>Cost-Efficiency: Technical expertise can prevent costly downtime and improve overall operational efficiency leading to cost savings<br>Digital Transformation: Successful digital transformation projects can lead to higher productivity and reduced operational costs</p><br><br>Job Requirements - Experience and Education <br><p>Bachelor’s degree in computer science, Information Technology, or a related field.Proven experience with Modern Workplace technologies, particularly within the Microsoft 365 suite.</p><br><br> <p>Years of Experience 2-5 years in the same fieldSolid technical skills and the ability to troubleshoot complex issues.<br>Good understanding of IT infrastructure, networking, and cybersecurity principles as they relate to collaboration tools.<br>Excellent communication skills, both for technical support and training purposes.<br>Ability to work well in a team environment and collaborate with multiple departments.<br>Strong ability to work with remote teams</p><br><br>Leadership Behaviors <br>Building Outstanding Teams<br>Setting a clear direction<br>Simplification<br>Collaborate &amp; break silos<br>Execution &amp; Accountability<br>Growth mindset<br>Innovation<br>Inclusion<br>External focus<br>Skills <br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Who Are We❓ We Are Foodics!<br> a leading restaurant management ecosystem and payment tech provider.<br> Founded in 2014 with headquarter in Riyadh and offices across 5 countries, including UAE, Egypt, Jordan and Kuwait.<br> We are currently serving customers and partners in over 35 different countries worldwide.<br> Our innovative products have successfully processed over 6 billion (yes, billion with a B) orders so far!<br> making Foodics one of the most rapidly evolving SaaS companies to ever emerge from the MENA region.<br> Also Foodics has achieved three rounds of funding, with the latest raising $170 million in the largest SaaS funding round in MENA, boosting its innovation capabilities to better serve business owners.<br> About the role We are growing our engineering team and are looking for a technically strong Engineering Manager to lead one of our delivery teams.<br> This is a delivery-focused leadership role: your job is to turn a cross-functional roadmap into shipped, high-quality software on a predictable cadence, while providing the technical insight and guidance needed to keep delivery pragmatic, reliable, and well-executed.<br> The team has two clear areas of ownership.<br> First, the Hotels domain, the guest-facing and hotel-operations features that serve our enterprise hotel customers, from in-room and on-property ordering through to stay-management and guest-services capabilities.<br> Second, third-party integrations such as POS's (Point of Sale), PMS (Property Management System), payment gateways, and loyalty connections that the Hotels business depends on, where you own the technical relationship end-to-end.<br> You own the throughput, quality, and getting integration-heavy work delivered efficiently.<br> This role reports to the Engineering Director.<br> Your mission You own the delivery health of your squad end-to-end.<br> You take a mixed backlog of integration, platform, and product work and ship it predictably, at high quality, with the dependencies managed and the risks surfaced early.<br> Key responsibilities Manage a team of full stack engineers, actively drive their growth, performance, and engagement.<br> Mobile engineers are a possibility as well.<br> Turn quarterly roadmaps into a realistic delivery plan, track progress, and report status with metrics against company goals.<br> Run tight agile processes and continuously improve them based on delivery metrics.<br> Manage dependencies across different domains, with external integration partners, escalating and resolving blockers early (e.<br>g. with POS systems etc.<br>). Review RFCs and technical proposals, providing feedback on design, scalability, security, and integration risk, and helping the team converge on sound decisions before things enter a delivery commitment.<br> Lead technical discussions with third-party integration partners, translating between partner APIs and constraints and wi-Q's architecture, and owning the technical feasibility view in those conversations.<br> Improve engineering process and delivery metrics (for example cycle time, deployment frequency, change-failure rate, and defect escape rate), and use them to drive decisions.<br> Uphold security and compliance obligations relevant to the team's work (e.<br>g. PCI DSS etc.<br>), embedding them into how the squad builds rather than treating them as an afterthought.<br> Draft and track team OKRs and engineering KPIs (e.<br>g. DORA); when the team is off track, show what is being done about it.<br> Coordinate across Product, Customer Success, DevOps, and the Foodics counterparts to deliver shared goals.<br> What success looks like (first 6-12 months) The team has a predictable delivery cadence, with sprint and quarterly commitments met at a consistent and improving hit rate.<br> Cross-team and third-party dependencies are visible and managed early, so the squad is rarely blocked and rarely blocks others.<br> Release quality is measurably higher: fewer escaped defects and a faster, safer path from merge to production.<br> Delivery from the team contributes directly to improving TTV for new customer go-lives and to protecting NRR through platform stability.<br> The team is fully staffed, ramped, and retained, with a clear working model and a healthy engagement signal.<br> Product, Commercial, and Customer Success stakeholders trust the team's estimates, status, and risk flags.<br> Your skills Demonstrated experience managing a team of software engineers, with a track record of delivering on commitments predictably.<br> Strong command of agile and lean delivery practices (sprints, kanban, estimation, refinement) and the maturity to adapt process to context rather than apply it dogmatically.<br> Proven ability to manage dependencies and coordinate delivery across multiple teams and external partners.<br> Technically strong: able to review RFCs and technical proposals critically, reason about architecture, scalability, and integration risk, scope engineering spikes, and hold your own in technical discussions with engineers and third-party partners.<br> Fluency with delivery and quality metrics, and the discipline to lead with data over anecdote.<br> Excellent written and verbal communication in English; able to lead with the conclusion, be concise, and be specific about blockers and decisions needed.<br> Ability to translate technical concepts into easily digestible language for non-technical business stakeholders.<br> Experience operating in multi-market or multi-region environments, ideally with distributed and remote teams.<br> Comfortable in a fast-moving scale-up where priorities shift and ambiguity is normal.<br> Nice-to-haves Experience in B2B SaaS with high-volume B2C traffic patterns.<br> Background in hospitality-tech, food and beverage, payments, or last-mile delivery.<br> Working knowledge of our stack: Google Cloud Platform (GCP), Kubernetes, GitHub, PHP/Symfony, NodeJS, Typescript, and a mobile stack (Capacitor, Ionic, or React Native).<br> Familiarity with integrating third-party systems (POS, PMS, payment gateways, delivery aggregators) and the reliability challenges they bring.<br> Experience hiring and scaling engineering teams in the MENA region.<br> BSc or MSc degree (or equivalent experience).<br> What we offer Curated career progression planning with formal yearly reviews and informal check-ins along the way.<br> Encouragement to grow into a Feature Development Lead.<br> A competitive salary.<br> Ample time to learn new concepts - including paid development and business-related conferences.<br> Fully remote working, no commuting expenses.<br> Flexible work hours.<br> We'll need you around for a 10am stand-up; otherwise you work as and when it suits you.<br> 25 days holiday (plus bank holidays), with an additional day per year of service.<br> Regular all-company socials and quarterly team socials.<br> A team that genuinely likes learning and shipping together.<br></span> </div>

<ul><li>Deliver luxury massage and spa treatments with exceptional technique and professionalism</li><li>Ensure the highest levels of cleanliness, presentation, and hygiene within all spa areas</li><li>Maintain treatment records, product usage, and inventory accurately</li><li>Prepare treatment rooms, equipment, and amenities before and after each session</li><li>Uphold palace standards of service, confidentiality, and protocol</li><li>Support the Spa Manager or Supervisor in daily operations and special wellness requests</li><li>Provide a calm, attentive, and personalised experience to every guest</li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li>Certification in massage techniques such as Swedish, Aromatherapy, Deep Tissue, Thai, and Hot Stone</li><li>Additional knowledge in facials, body scrubs, or relaxation treatments</li><li>Up-to-date hygiene and safety standards knowledge</li><li>Proven stability in employment – consistent tenure in previous roles</li><li>Superior technical knowledge and hands-on expertise in multiple massage modalities</li><li>Excellent grooming standards with a calm, polished, and approachable personality</li><li>Strong communication and interpersonal skills with a guest-oriented mindset</li><li>Excellent time management and attention to detail</li><li>Positive attitude, patience, and a professional, well-presented appearance</li><li>Culturally sensitive, discreet, and adaptable to royal household standards</li><li>Ability to speak Tagalog or Thai</li></ul>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>We are currently looking for dynamic and self motivated Laundry professionals who want to move their careers forward.<br><br>As a Laundry Supervisor you are responsible to ensure that laundry service, required by our guest is met on time and with the highest possible standards, whereby your role will include key responsibilities such as:<br><br>• Assist Laundry Manager in enforcing policies, procedures, rules and regulations as per hotel standards <br>• Supervise and monitor the performance of the laundry employees in order to maintain established standards and provide efficient service to the guests<br>• Responsible for proper handling of guest and house laundry and establish standards and procedures to ascertain quality of work performed<br>• Liaise with linen room to ensure that there is adequate clean linen and uniforms and maintain a neat work area <br>• Follow up with engineering department on preventive maintenance and repair orders<br>• Check daily production according to priorities and assist in the activities of the maker<br>• Counter checks that all items processed are spotlessly clean as per hotel standards and guest satisfaction <br>• Ensure that laundry employees are knowledgeable about hotel services and facilities</p> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>Overview Working across the globe, V2X builds smart solutions designed to integrate physical and digital infrastructure from base to battlefield. We bring 120 years of successful mission support to improve security, streamline logistics, and enhance readiness. Aligned around a shared purpose, our $3.9B company and 16,000 people work alongside our clients, here and abroad, to tackle their most complex challenges with integrity, respect, responsibility, and professionalism. The Service Desk Administrator II proactively manages the service desk operations and supervises Service Desk Administrator Level I and ADPE Technicians I in the performance of their duties. Responsible for ensuring sufficient staffing across all support lanes, monitoring call performance and incident response metrics, and providing high-level of communication and technical support. This position involves a high degree of quick decision making and detailed task management to ensure all work orders not resolved at the Service Desk are immediately assigned to the appropriate IT groups. Excellent customer service skills are mandatory. This position offers company-paid housing and transportation, a completion bonus and tuition reimbursement program! You must satisfy all host country requirements to legally work in the host country to include but not limited to the ability to obtain and maintain a host nation visa and host nation driver’s license in order to be qualified for this position. Responsibilities + Proactively oversees and manages the service desk operations and staff. + Ensures that sufficient staffing and skill levels are maintained throughout operational and prime hours in order to meet service level targets by managing shift staffing schedules, allocations and assignments. + Act as an escalation point where difficult or controversial calls are received. + Produces daily, weekly and monthly service desk performance metrics, statistics and management reports; and provides direct feedback to the staff on report findings. + Monitors service desk and incident performance metrics, identifies improvement opportunities, and implements corrective action when needed. + Assumes roles and responsibilities of Service Desk Administrators, first-line support via multiple channels (calls, walk-ins, email, self-service), Remedy queue and/or accounts administrator when workloads are high and additional experience is needed, staffing is insufficient or as required by operations. + Establishes efficient, working relationships with the Information Management officers (IMOs), customer chain of command, and senior management. Report any issues that could significantly impact services. + Represents the service desk at meetings. Arranges staff training and awareness; and performs briefings as needed to the service desk staff on changes or deployments that may affect customer service volumes. + Ensures all documented policies, processes, and work-flows are being followed by the service desk staff; and identifies, updates and implements changes to continually improve and streamline processes. + Provides senior level technical support to the service desk staff, IMOs and customers; in addition to having the technical ability to accurately determine call routing for Remedy incidents that cannot be immediately resolved at the service desk. + Takes overall responsibility for incident and service request handling. + Performs other duties and assignments as required. Qualifications + Qualifications + Security Clearance: + Requires an active Secret Clearance. + Education / Certifications: One year of related experience may be substituted for one year of education if a degree is required. + High School diploma or GED required. + This position requires candidates to adhere to DoD 8570.01M. All candidates are required to maintain at least one (1) baseline certification and one (1) computing environment (CE) certification. Baseline certifications cannot also be used as a Computing Environment (CE) certification. + The authorized certifications for this job title are listed as follows: + BASELINE: + Cisco: CCNA Security + Cisco: CCNP Security + CompTIA: A+ ce + CompTIA: CASP+ ce: Advanced Security Practitioner + CompTIA: CySA+ ce: Cybersecurity Analyst + CompTIA: Network+ ce + CompTIA: Security+ ce + CompTIA: SecurityX ce + GIAC: GCED: Certified Enterprise Defender + GIAC: GCIH: Certified Incident Handler: Certified Incident Handler + GIAC: GICSP: Industrial Cyber Security Professional + GIAC: GSEC: Security Essentials + ISACA: CISA: Certified Information Systems Auditor + ISC2: CISSP (or Associate): Certified Information Systems Security Professional + COMPUTING ENVIRONMENT (CE): + CompTIA: Server + + Microsoft: 365 Certified: Endpoint Administrator Associate + Microsoft: 365 Certified: Enterprise Administrator Expert + Microsoft: 365 Certified: Messaging Administrator Associate + Microsoft: 365 Certified: Modern Desktop Administrator Associate + Microsoft: 365 Certified: Modern Desktop Administrator Associate + Microsoft: 365 Certified: Security Administrator Associate + Microsoft: Certified: Azure Administrator Associate + Microsoft: Certified: Azure Database Administrator Associate + Microsoft: Certified: Azure Security Engineer Associate + Microsoft: Certified: Azure Solutions Architect Expert + Microsoft: Certified: Identity and Access Administrator Associate + Microsoft: Certified: Information Protection Administrator Associate + Microsoft: Certified: Security Operations Analyst Associate + Microsoft: MCSA: SQL 2016 Database Admin + Microsoft: MCSA: SQL 2016 Database BI Development + Microsoft: MCSA: SQL 2016 Database Dev + Microsoft: MCSA: Windows 10 + Microsoft: MCSA: Windows Server 2012 + Microsoft: MCSA: Windows Server 2016 + Microsoft: MCSE: Cloud Platform and Infrastructure + Microsoft: MCSE: Core Infrastructure + Microsoft: MCSE: Database Management and Analytics + Microsoft: MCSE: Enterprise Devices and Apps + Microsoft: MCSE: Private Cloud 2012 + Microsoft: MCSE: Productivity Solutions Expert + Microsoft: MCSE: Server Infrastructure 2012 + Microsoft: MCT: Certified IT Professional + Microsoft: MCT: Certified Systems Administrator + Experience: One year of related academic study above the high school level may be substituted for one year of experience up to a maximum of a 4-year bachelor's degree in a Software Engineering or Business Information Systems discipline for three years general experience. + Should have a minimum of four years of experience in a Customer Service environment and one to two years in a service desk environment. + Proven experience with leading a workforce in a high-tempo environment. + Excellent customer service skills are mandatory. + Experience with a customer service-oriented company. + SUPERVISORY / BUDGETARY RESPONSIBILITIES + At least two years of supervisory or lead experience is preferred. + Update proprietary applications regarding: + Update section employee daily status, leave, sick, on site, etc. + Verify and track accomplishment of section monthly or quarterly safety and compliance training + Purge section employee expired certifications. + Verify section employee compliance training in Virtual Training Record. + Verify section vehicle logs are being kept accurately and uploaded. + Ensure section personnel are maintaining their 8570 / 8140 certifications. + Review weekly training compliance reports for accomplishment prior to suspense. + Review and approve leave forms ensuring before approval all compliance training is current. + Coordinate transportation and integration of new and returning employees. + Document and promptly counsel poor performance and policy violations. + Enforce all V2X, GO 1, and dress code policies. + Provide annual employee appraisal feedback in a professional and constructive manner. + Demonstrate V2X values Integrity, Respect, Responsibility, and Professionalism. + Ensure the safety of personnel and monthly safety inspections are properly conducted. + Communicate effectively up and down the chain of command. + Manage work schedules. + Conduct proper new and returning employee orientation and ensure employee thorough understanding and can accomplish all tasks in the Employee Job Certification (EJC). + Work with employees and HR when emergencies or abnormal circumstances occur. + To the best of your ability, render all decisions based upon our company values and principles of Integrity, Respect, Responsibility, and Professionalism. Working Environment + The work environment will be 95% indoors and 5% outdoors. + The outdoor work environment may exceed temperatures 100° F. Candidate must be able to physically withstand extreme heat. Physical Activities + Must be capable of lifting, pushing, and pulling items weighing up to 50 lbs. + Must be capable of wearing Personal Protective Equipment (helmet and plated vest) which can weigh 25 to 40lbs, for extended periods of time. At V2X, we are deeply committed to both equal employment opportunity, including protection for Veterans and individuals with disabilities, and fostering an inclusive and diverse workplace. We ensure all individuals are treated with fairness, respect, and dignity, recognizing the strength that comes from a workforce rich in diverse experiences, perspectives, and skills. This commitment, aligned with our core Vision and Values of Integrity, Respect, and Responsibility, allows us to leverage differences, encourage innovation, and expand our success in the global marketplace, ultimately enabling us to best serve our clients. #LI-YG1 #clearance</p> </div>

<p ><strong>Employee Position:</strong>&nbsp;Program &amp; Partnership Manager (PPM)</p> <p ><strong>Employment Category:&nbsp;</strong>Staff Employee</p> <p ><em>This position is currently structured as a part-time position at 20 hours per week. Subject to program needs and availability of funding, the position may be expanded to full-time employment.</em></p> <p ><strong>Primary Work Location:</strong>&nbsp;&nbsp;Amman, Jordan</p> <p ><strong>Position Reports To:</strong>&nbsp;&nbsp;&nbsp;Country Representative&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;&nbsp;</p> <p><strong>Summary:&nbsp;</strong><br> The Program &amp; Partnership Manager (PPM) will work under the direction of the IOCC Country Representative, and in close coordination with IOCC project staff, in ensuring the quality of IOCC’s relief, early recovery, and development projects in Jordan – in line with IOCC and donor policies, procedures, and requirements.&nbsp; The PPM will support the Program Department in ensuring high quality implementation of project activities, adherence to IOCC project management processes, and supporting donor requirements, such as reporting.&nbsp; The PPM will focus on maintaining and growing IOCC’s relationships with key stakeholders while also identifying and building new partnerships. The PPM will support the expansion of IOCC’s work in Jordan, working with the Country Representative on business development. Day-to-day tasks include work on project implementation, as well as project reporting; supporting IOCC Jordan’s Monitoring, Evaluation, Accountability, and Learning (MEAL) on robust MEAL of projects and building IOCC Jordan’s evidence base; representing IOCC with key stakeholders and coordination with external bodies; and supporting the development of reports and proposals. With the Country Representative and Program Department, the PPM will support the capacity building of local partner(s). Additionally, the PPM will contribute to strategic initiatives and complete special projects, as assigned.&nbsp;</p> <p><br> <strong>General Responsibilities:</strong></p> <ul> <li>As directed, implement or support the Program Department in implementation of relief and development projects in accordance with the mission and goals of IOCC, IOCC and donor regulations, grant agreements, work plans, and budgets to meet objectives and serve targeted populations</li> <li>Work closely with the IOCC MEAL and Program Department to ensure project management tools are in place and properly utilized for assigned projects, supporting monthly review of project documents, indicator tracking tables, work plans, etc.</li> <li>Support the Finance &amp; Administration and relevant project staff in the financial management of assigned projects, including (but not limited to) tracking expenditures, regular budget reviews and forecasting, providing input for cash requests, etc.</li> <li>Lead internal tracking processes, i.e. for reporting, ensuring internal and external deadlines are met</li> <li>Participate in and, as assigned, lead the accurate and timely completion of internal and external narrative and financial reports</li> <li>As directed, lead or support sub-recipient management processes and capacity building, in coordination with relevant project staff</li> <li>Work closely with the Program Department and relevant Finance &amp; Administration staff on implementation of project-related procurements</li> <li>Represent IOCC in assigned coordination/working groups, forums, and meetings with donor, NGO, UN, government officials, local church, and other representatives</li> <li>Establish, develop, and maintain contacts and relationships with current and new partners and other key stakeholders</li> <li>Organize visits by donors, IOCC staff, and other guests and visitors to IOCC Jordan</li> <li>Support IOCC Jordan in strengthening its evidence base, including participating in and/or leading needs assessments and utilizing data, for project implementation and design</li> <li>Prepare needed communications and technical materials&nbsp;</li> <li>Build relationships with key stakeholders to promote future business development opportunities</li> <li>Support identification of potential, new partners</li> <li>Lead project design workshops with IOCC and local partner staff, as requested</li> <li>Support (and, as assigned, lead) concept note and proposal development processes from concept inception through submission, including writing and budgeting</li> <li>Manage and supervise assigned staff and support capacity development through IOCC’s performance management system</li> <li>Stay abreast of humanitarian, political, social, and other developments that may impact IOCC’s activities in Jordan and share relevant information within the IOCC Jordan office</li> <li>Support the Country Representative in strategic planning for the IOCC Jordan office and development and implementation of plans and processes</li> <li>Perform other duties as assigned or required</li> </ul> <p>&nbsp;</p> <p >&nbsp;</p> <p><strong>CONTACTS/KEY RELATIONSHIPS</strong></p> <ul> <li>IOCC Country Representative – Supervisor; Coordinate on program quality support, partnership building, business development, and assigned projects and special initiatives</li> <li>IOCC Program Department – Coordinate on implementation, monitoring, and reporting of assigned project(s) and tasks</li> <li>IOCC Finance — Coordinate financial oversight of assigned project activities, as well as payments and budget tracking and development of new project budgets</li> <li>IOCC Administration – Coordinate administration-related issues and procurement</li> <li>IOCC project field staff – Coordinate with and, as assigned, oversee, manage, and support capacity building</li> <li>Partner organization(s) – Support in the selection of, implementation of assigned project activities, and capacity building</li> <li>Donors – Build and maintain strong, positive relationship and set stage for business development opportunities, in coordination with the Country Representative</li> </ul> <p>&nbsp;</p> <p><strong>WORKING CONDITIONS / REQUIREMENTS</strong></p> <ul> <li>Primary working location is in Amman with travel throughout Jordan to monitor and/or support implementation of project activities and for referral and coordination meetings. Travel within the country is required with potential international travel, as needed.</li> <li>Awareness of local security situation and conditions</li> <li>Professional personal dress, behavior, speech, and conduct in accordance with IOCC policies</li> </ul> <p>&nbsp;</p> <p><strong>Knowledge and Skills: </strong>Strong project management, organizational, and analytical skills, including the ability to develop and monitor work plans, track progress against indicators, support budget monitoring and MEAL, and ensure timely completion of deliverables. Strong understanding of project cycles, donor compliance, reporting, partner coordination, and project implementation in relief, early recovery, and development contexts. Excellent written and verbal communication skills, including the ability to prepare high-quality reports, proposals, technical materials, and presentations for diverse audiences. Demonstrated ability to collect, review, validate, analyze, and use project data to support program quality, learning, evidence-based decision-making, and project design. Strong computer skills, particularly Microsoft Word, Excel, PowerPoint, Outlook, and project tracking tools. Ability to work collaboratively with multicultural and interdisciplinary teams, local partners, donors, government representatives, UN agencies, NGOs, and other stakeholders. Fluency in Arabic and English, spoken and written, is required. Ability to adapt to changing priorities and manage multiple tasks simultaneously. Technical knowledge in one or more areas of IOCC’s project implementation, such as protection, disability inclusion, health, livelihoods, early recovery, or community-based programming, is an asset.</p> <p>&nbsp;</p> <p><strong>Competencies: </strong>Ability to build, maintain, and strengthen effective working relationships with internal teams, partners, donors, government counterparts, coordination bodies, and other stakeholders. Strong representation, coordination, and partnership-building skills, with the ability to identify opportunities for collaboration and support business development. Ability to think strategically, analyze complex issues, and make sound recommendations to support program quality, project implementation, and organizational growth. Demonstrated commitment to accountability, transparency, confidentiality, and ethical conduct. Ability to ensure adherence to IOCC policies, donor regulations, grant requirements, local laws, and internal procedures. Strong capacity to manage competing priorities, meet deadlines, and operate effectively in changing and challenging contexts. Ability to supervise, mentor, and support staff, including through performance management and capacity development. Demonstrated sensitivity to cultural conditions and practices and commitment to working respectfully with diverse communities and stakeholders. Strong project, partnership, financial, and compliance management competencies.</p> <p>&nbsp;</p> <p><strong>Experience: </strong>A minimum of 10 years’ experience, working for a national or international NGO.&nbsp; Senior level project management experience required. Country office senior management team or leadership preferred.&nbsp; Familiarity with program management, including budgeting, financial management, cost analysis, and MEAL required. Experience working in non-traditional work environments, such as a refugee response and/or in a refugee camp required.&nbsp; Experience with gender mainstreaming in projects required, experience implementing gender-specific projects a plus. Experience with disability mainstreaming in projects required, experience implementing disability-specific projects a plus. Experience with protection programming required. Experience with institutional donors, such as US and European governments, required.</p> <p>&nbsp;</p> <p><strong>Certifications: </strong>University/college degree in relevant field required.&nbsp; Valid driving license required<strong>.</strong></p>

<p><h4>Description</h4> <p>Provide senior technical guidance for the Oracle Cloud Infrastructure migration.</p> <p>Review the current cloud environment and assess readiness for production migration.</p> <p>Validate the architecture, configuration, networking, compute, storage, security, access management, monitoring, backup, and recovery setup.</p> <p>Identify technical risks, operational gaps, dependencies, and readiness issues prior to go-live.</p> <p>Support migration preparation, cutover planning, production migration activities, and post-migration stabilization.</p> <p>Provide consultation on issues encountered during migration preparation, testing, and readiness activities.</p> <p>Advise the KSA IT team on post-go-live operations including monitoring, incident handling, access administration, backup, recovery, support procedures, and escalation paths.</p> <p>Review cloud resource utilization and recommend cost optimization opportunities.</p> <p>Prepare and review operational runbooks, administration guides, support procedures, and handover documentation.</p> <p>Collaborate with Group Technology, KSA IT, Infrastructure, Applications, Information Security, Operations, and relevant vendors.</p> <p>Conduct structured knowledge transfer sessions for the internal IT team.</p> <p>Ensure the cloud environment meets banking-grade requirements for security, availability, resilience, auditability, and operational control.</p> <p>Provide management-level recommendations on migration readiness, key risks, and required corrective actions.</p> <h4>Requirements</h4> <p><strong>Must have:</strong></p> <ul> <li>10+ years of relevant experience in cloud infrastructure, enterprise infrastructure, cloud migration, or production cloud operations.</li> <li>Previous experience in banking or financial services is preferred but not mandatory.</li> <li>Previous experience in regulated environments is an advantage.</li> </ul> <h4>Qualifications</h4> <ul> <li>Senior-level experience with Oracle Cloud Infrastructure.</li> <li>Proven track record in cloud migration, cloud operations, and enterprise production support.</li> <li>Previous experience as a Cloud Consultant, Cloud Lead, Cloud Architect, or equivalent senior role.</li> <li>Deep knowledge of cloud compute, networking, storage, identity and access management, security, monitoring, logging, backup, and disaster recovery.</li> <li>Solid understanding of hybrid cloud environments and enterprise infrastructure operations.</li> <li>Experience supporting production migration, cutover planning, go-live, and hypercare activities.</li> <li>Ability to review technical designs, identify risks, and deliver practical recommendations.</li> <li>Strong troubleshooting, stakeholder management, documentation, and knowledge transfer skills.</li> </ul> <h4>Preferred skills</h4> <ul> <li>Oracle Cloud certification such as OCI Architect Professional, Architect Associate, or Operations Associate.</li> <li>Experience with cloud governance, security hardening, audit requirements, and operational controls.</li> <li>Experience with cost optimization and cloud resource management.</li> <li>Experience supporting business-critical systems on Oracle Cloud Infrastructure.</li> <li>Familiarity with middleware, integration platforms, databases, and core banking environments.</li> <li>Knowledge of change management, incident management, and production support practices.</li> </ul></p><p></p>

<p><h4>Description</h4> <p>Provide senior technical guidance for the Oracle Cloud Infrastructure migration.</p> <p>Review the current cloud environment and assess readiness for production migration.</p> <p>Validate the architecture, configuration, networking, compute, storage, security, access management, monitoring, backup, and recovery setup.</p> <p>Identify technical risks, operational gaps, dependencies, and readiness issues prior to go-live.</p> <p>Support migration preparation, cutover planning, production migration activities, and post-migration stabilization.</p> <p>Provide consultation on issues encountered during migration preparation, testing, and readiness activities.</p> <p>Advise the KSA IT team on post-go-live operations including monitoring, incident handling, access administration, backup, recovery, support procedures, and escalation paths.</p> <p>Review cloud resource utilization and recommend cost optimization opportunities.</p> <p>Prepare and review operational runbooks, administration guides, support procedures, and handover documentation.</p> <p>Collaborate with Group Technology, KSA IT, Infrastructure, Applications, Information Security, Operations, and relevant vendors.</p> <p>Conduct structured knowledge transfer sessions for the internal IT team.</p> <p>Ensure the cloud environment meets banking-grade requirements for security, availability, resilience, auditability, and operational control.</p> <p>Provide management-level recommendations on migration readiness, key risks, and required corrective actions.</p> <h4>Requirements</h4> <p><strong>Must have:</strong></p> <ul> <li>10+ years of relevant experience in cloud infrastructure, enterprise infrastructure, cloud migration, or production cloud operations.</li> <li>Previous experience in banking or financial services is preferred but not mandatory.</li> <li>Previous experience in regulated environments is an advantage.</li> </ul> <h4>Qualifications</h4> <ul> <li>Senior-level experience with Oracle Cloud Infrastructure.</li> <li>Proven track record in cloud migration, cloud operations, and enterprise production support.</li> <li>Previous experience as a Cloud Consultant, Cloud Lead, Cloud Architect, or equivalent senior role.</li> <li>Deep knowledge of cloud compute, networking, storage, identity and access management, security, monitoring, logging, backup, and disaster recovery.</li> <li>Solid understanding of hybrid cloud environments and enterprise infrastructure operations.</li> <li>Experience supporting production migration, cutover planning, go-live, and hypercare activities.</li> <li>Ability to review technical designs, identify risks, and deliver practical recommendations.</li> <li>Strong troubleshooting, stakeholder management, documentation, and knowledge transfer skills.</li> </ul> <h4>Preferred skills</h4> <ul> <li>Oracle Cloud certification such as OCI Architect Professional, Architect Associate, or Operations Associate.</li> <li>Experience with cloud governance, security hardening, audit requirements, and operational controls.</li> <li>Experience with cost optimization and cloud resource management.</li> <li>Experience supporting business-critical systems on Oracle Cloud Infrastructure.</li> <li>Familiarity with middleware, integration platforms, databases, and core banking environments.</li> <li>Knowledge of change management, incident management, and production support practices.</li> </ul></p><p></p>

<p><h4>Description</h4> <p>We are looking for a sales engineer - cybersecurity services to join our managed services team and support the growth and delivery of our cybersecurity solutions.</p> <p>As a sales engineer, you will act as a technical expert and trusted advisor to our sales team and clients, helping to identify cybersecurity needs and tailor solutions that address complex security challenges.</p> <p>This role requires strong technical knowledge of cybersecurity products and services, combined with excellent communication and interpersonal skills to effectively articulate technical concepts to both technical and non-technical stakeholders.</p> <h4>Key responsibilities</h4> <ul> <li>Collaborate with sales, engineering, and operations teams to develop and present tailored cybersecurity service solutions.</li> <li>Engage with prospective and existing clients to understand their security requirements and challenges.</li> <li>Deliver technical presentations, demonstrations, and proof of concepts to articulate the value of our cybersecurity services.</li> <li>Assist in the development of proposals, statements of work, and project scoping.</li> <li>Provide technical support throughout the sales cycle, including responding to RFPs and RFIs.</li> <li>Stay current with cybersecurity trends, technologies, and industry regulations to inform sales strategies.</li> <li>Support marketing and business development initiatives by providing technical insights and content.</li> </ul> <h4>Requirements</h4> <ul> <li>Bachelor’s degree in cybersecurity, computer science, engineering, or a related field.</li> <li>3+ years of experience in cybersecurity solutions, consulting, or technical sales engineering.</li> <li>Strong understanding of cybersecurity technologies, including network security, threat detection, identity and access management, and compliance standards.</li> <li>Excellent communication and presentation skills, with the ability to translate technical information for diverse audiences.</li> <li>Experience collaborating with sales teams and managing client relationships.</li> <li>Ability to handle multiple projects and prioritize tasks in a fast-paced environment.</li> <li>Willingness to travel as needed to meet with clients and attend industry events.</li> </ul> <h4>Preferred qualifications</h4> <ul> <li>Certifications such as CISSP, CISA, or sales engineering credentials.</li> <li>Knowledge of cloud security platforms and managed security services.</li> <li>Familiarity with cybersecurity frameworks like NIST, ISO 27001, or CSA CCM.</li> <li>Experience working in managed services or consulting environments.</li> </ul> <h4>Benefits</h4> <ul> <li>Opportunity to work with a leading cybersecurity services company.</li> <li>Exposure to major cybersecurity governance and compliance projects in KSA.</li> <li>Remote work from Jordan.</li> <li>Professional growth in cybersecurity consulting, risk, and compliance.</li> <li>Collaborative and expert-driven work environment.</li> </ul></p><p></p>

<p><h4>Description</h4> <p>We are looking for a sales engineer - cybersecurity services to join our managed services team and support the growth and delivery of our cybersecurity solutions.</p> <p>As a sales engineer, you will act as a technical expert and trusted advisor to our sales team and clients, helping to identify cybersecurity needs and tailor solutions that address complex security challenges.</p> <p>This role requires strong technical knowledge of cybersecurity products and services, combined with excellent communication and interpersonal skills to effectively articulate technical concepts to both technical and non-technical stakeholders.</p> <h4>Key responsibilities</h4> <ul> <li>Collaborate with sales, engineering, and operations teams to develop and present tailored cybersecurity service solutions.</li> <li>Engage with prospective and existing clients to understand their security requirements and challenges.</li> <li>Deliver technical presentations, demonstrations, and proof of concepts to articulate the value of our cybersecurity services.</li> <li>Assist in the development of proposals, statements of work, and project scoping.</li> <li>Provide technical support throughout the sales cycle, including responding to RFPs and RFIs.</li> <li>Stay current with cybersecurity trends, technologies, and industry regulations to inform sales strategies.</li> <li>Support marketing and business development initiatives by providing technical insights and content.</li> </ul> <h4>Requirements</h4> <ul> <li>Bachelor’s degree in cybersecurity, computer science, engineering, or a related field.</li> <li>3+ years of experience in cybersecurity solutions, consulting, or technical sales engineering.</li> <li>Strong understanding of cybersecurity technologies, including network security, threat detection, identity and access management, and compliance standards.</li> <li>Excellent communication and presentation skills, with the ability to translate technical information for diverse audiences.</li> <li>Experience collaborating with sales teams and managing client relationships.</li> <li>Ability to handle multiple projects and prioritize tasks in a fast-paced environment.</li> <li>Willingness to travel as needed to meet with clients and attend industry events.</li> </ul> <h4>Preferred qualifications</h4> <ul> <li>Certifications such as CISSP, CISA, or sales engineering credentials.</li> <li>Knowledge of cloud security platforms and managed security services.</li> <li>Familiarity with cybersecurity frameworks like NIST, ISO 27001, or CSA CCM.</li> <li>Experience working in managed services or consulting environments.</li> </ul> <h4>Benefits</h4> <ul> <li>Opportunity to work with a leading cybersecurity services company.</li> <li>Exposure to major cybersecurity governance and compliance projects in KSA.</li> <li>Remote work from Jordan.</li> <li>Professional growth in cybersecurity consulting, risk, and compliance.</li> <li>Collaborative and expert-driven work environment.</li> </ul></p><p></p>

<p><b>JOB SUMMARY&nbsp;</b></p><p><br></p><p>Assists the Director of Loss Prevention in managing the daily functions of the department to ensure protection of property assets, employees, guests and property. Maintains logs, certifications and documents required by law and Standard Operating Procedures. Trains staff in established emergency procedures and implements accident and fire prevention procedures. Position focuses on ensuring guest and employee satisfaction while achieving the operating budget.</p><p><b><br></b></p><p><b>CORE WORK ACTIVITIES</b></p><p>Managing Security/Loss Prevention Operations</p><p>Assists in the development and implementation of emergency procedures. Collaborates with the Director of Loss Prevention on ways to continually improve departmental performance. Comply with policies on proper investigative procedures for loss of property assets. Maintain proper documentation of property patrols. Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others. Implements action plans to monitor and control risk. Reports any procedure violations to the Director of Loss Prevention and appropriate management. Strives to improve service performance. Supervises security staff to effectively monitor and protect property assets. Performs duties of the Director of Loss Prevention in his/her absence.</p><p>Leading Security/Loss Prevention Teams</p><p>Assists Director of Loss Prevention in establishing guidelines and training so employees understand expectations and parameters. Celebrates successes and publicly recognizes the contributions of team members. Communicates critical information to Loss Prevention officers based on knowledge gained at pre- and post-convention meetings. Communicates the importance of safety procedures, detailing procedure codes, ensuring employee understanding of safety codes, monitoring processes and procedures related to safety. Encourages and builds mutual trust, respect, and cooperation among team members. Helps employees and guests obtain necessary medical attention on a timely basis. Identifies the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills. Provides guidance and direction to subordinates, including setting performance standards and monitoring performance. Provides personal assistance, medical attention, emotional support, or other personal care to others such as coworkers, customers, or patients. Serves as a role model to demonstrate appropriate behaviors. Utilizes an "open door" policy. Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.</p><p>Ensuring Exceptional Customer Service</p><p>Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement. Meet quality standards and customer expectations on a daily basis. Handles guest problems and complaints effectively. Interacts with guests to obtain feedback on product quality and service levels. Provides services that are above and beyond for customer satisfaction and retention. Sets a positive example for guest relations.</p><p>Conducting Human Resources Activities</p><p>Assists in maintaining required OSHA programs and statistical data. Assists in the management of claims by ensuring proper procedures are followed and documented. Brings issues to the attention of the department manager and Human Resources as necessary. Report all employee accidents and guest liability incidents to Claims Reporting Service in a timely manner. Administer property policies fairly and consistently. Certify security staff in first aid and CPR. Identifies the educational needs of others, developing formal educational or training programs or classes, and teaching or instructing others. Trains security staff to effectively monitor and protect property assets. Trains staff on proper patrol procedures.</p><p>Additional Responsibilities</p><p>Analyzes information and evaluating results to choose the best solution and solve problems. Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner. Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.</p><p><strong>Desired Candidate Profile</strong></p><p>Education and Experience High school diploma or GED; 4 years experience in the security/loss prevention or related professional area. OR 2-year degree from an accredited university in Criminal Justice or related major; 2 years experience in the security/loss prevention or related professional area.</p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>We are seeking a talented Platform Engineer specializing in Kubernetes and Secure Execution Environments to join our dynamic team in Amman, Jordan. This role is pivotal in shaping our cloud infrastructure and ensuring the security and efficiency of our execution environments. As a Platform Engineer, you will have the opportunity to work with cutting-edge technologies and contribute to the development of robust, scalable systems that are essential to our business operations. Your expertise will not only enhance our platform capabilities but also drive innovation across our projects.</p><p>At our company, we believe in fostering a collaborative culture where every team member's input is valued. You will work closely with cross-functional teams, including developers, operations, and security experts, to create seamless and secure deployment processes. We are committed to your professional growth, offering training programs and mentorship opportunities designed to enhance your skills in Kubernetes and cloud technologies. As you grow with us, you will take on increasing responsibilities that will challenge and inspire you.</p><p>In this role, you will play a crucial part in our strategic initiatives, ensuring that our platforms are not only efficient but also secure against emerging threats. You will be at the forefront of implementing best practices in cloud security and automation, allowing our teams to focus on delivering high-quality products. Your contributions will directly impact our ability to innovate and respond to market demands, making this an exciting opportunity for anyone looking to make a significant impact in the tech industry.</p><ol><li><b>Responsibilities:</b>Design, implement, and manage Kubernetes clusters to ensure high availability and performance, utilizing tools such as Helm and kubectl to streamline deployment processes.</li><li>Develop and maintain secure execution environments by integrating security best practices and compliance requirements into the CI/CD pipeline.</li><li>Collaborate with software development teams to optimize application performance and scalability, ensuring that applications are resilient and can handle increased loads.</li><li>Monitor and troubleshoot platform issues, utilizing observability tools like Prometheus and Grafana to identify performance bottlenecks and resolve them proactively.</li><li>Automate infrastructure provisioning and management using Infrastructure as Code (IaC) tools such as Terraform or Ansible to enhance deployment efficiency and reduce manual errors.</li><li>Conduct regular security assessments and vulnerability scans on the platform, implementing necessary remediation steps to maintain compliance with industry standards.</li><li>Provide technical guidance and support to team members, fostering a culture of knowledge sharing and continuous improvement within the engineering team.</li><li>Stay updated on emerging technologies and industry trends, recommending improvements and innovations that align with the company's strategic goals.</li><li>Engage with stakeholders to gather requirements and translate them into technical specifications, ensuring alignment between business objectives and platform capabilities.</li></ol> </div><h2 class="h5">Skills</h2> <div data-jb-field="skills"><ul><li>Proficiency in Kubernetes and container orchestration technologies, enabling efficient management of microservices architectures.</li><li>Strong understanding of cloud security principles and best practices for securing execution environments.</li><li>Experience with CI/CD tools and practices, facilitating rapid and reliable software delivery.</li><li>Familiarity with Infrastructure as Code (IaC) tools, allowing for efficient infrastructure management and automation.</li><li>Knowledge of monitoring and observability tools, essential for maintaining platform health and performance.</li><li>Ability to troubleshoot and resolve complex technical issues, ensuring minimal disruption to services.</li><li>Excellent communication skills, enabling effective collaboration with cross-functional teams and stakeholders.</li></ul></div>

<p>Under the supervision of the Human Resources and Operations Manager, the Procurement and Operations Assistant is responsible for managing the office's daily procurement and operational activities, ensuring the timely acquisition and delivery of goods, services, and works in full compliance with Amideast's Procurement Policy and internal procedures. The incumbent plays a key role in procuring high-quality, cost-effective goods and services while ensuring value for money, timely delivery, and adherence to approved budgets. The position is also responsible for coordinating facility maintenance activities and liaising with internal and external stakeholders to ensure that the office premises are safe, functional, and well maintained. In addition, the incumbent oversees outsourced service providers, including cleaning, security, maintenance, and catering, monitors service quality and staff performance, and supports the efficient operation of the office. The Procurement and Operations Assistant also provides backup support to the HR and Operations Assistant, as required.</p><p>RESPONSIBILITIES</p><p>Main Duties:</p><p>Procurement</p><ul><li>Maintain accurate records of contracts, purchase requisitions, purchase orders, and other procurement documentation in the designated systems and databases.</li><li>Maintain and update procurement Standard Operating Procedures (SOPs) to ensure alignment with Amideast's Procurement Policy.</li><li>Manage inventory levels and coordinate the timely procurement and replenishment of office supplies.</li><li>Coordinate with vendors and suppliers throughout the procurement process.</li><li>Conduct market research to identify qualified suppliers and evaluate the quality, availability, and cost of products and services.</li><li>Obtain competitive quotations and negotiate favorable pricing, terms, and delivery schedules while maintaining quality standards.</li><li>Build and maintain productive relationships with existing suppliers and identify new sourcing opportunities.</li><li>Prepare, review, and process procurement documentation in accordance with Amideast's procurement policies, procedures, and approval requirements.</li><li>Recommend vendors for award and maintain the preferred vendor database.</li><li>Monitor inventory levels and initiate replenishment orders as needed.</li><li>Support the Finance Department by coordinating the distribution of vendor cheques.</li><li>Process courier shipments by entering the required information into the related system.</li><li>Coordinate the procurement of goods and services for Amideast events and activities.</li><li>Manage user access by adding or removing employees from the Careem business account.</li><li>Perform other procurement- and operations-related duties as assigned.</li></ul><p>Facility Management (in coordination with the HR and Operations Assistant)</p><ul><li>Maintain and update facility management and maintenance SOPs in accordance with Amideast guidelines.</li><li>Ensure the office environment is clean, organized, safe, and professionally maintained.</li><li>Coordinate catering and related logistical services for meetings, events, and training activities.</li><li>Serve as one of the designated focal points for maintenance requests and coordinate with relevant parties to ensure their timely and effective resolution.</li><li>Monitor building maintenance and repair activities to ensure work is completed efficiently and to the required standard.</li><li>Communicate regularly with office staff regarding maintenance schedules, operational updates, and facility-related matters.</li><li>Monitor and oversee the performance of cleaning and security personnel, including attendance and service delivery, and coordinate with relevant parties as needed.</li><li>Prepare and manage daily cleaning schedules and assignments.</li><li>Conduct routine facility inspections to identify maintenance, safety, and housekeeping issues and coordinate corrective actions.</li><li>Ensure cleaning and security teams are informed of priorities and operational requirements.</li></ul><p>Human Resources (in coordination with the HR and Operations Assistant)</p><ul><li>Screen resumes and applications received for Amideast vacancy announcements.</li><li>Enroll eligible employees in the medical insurance program.</li><li>Process employee removals from the medical insurance program upon separation or changes in eligibility.</li><li>Provide backup support for HR administrative processes, as assigned.</li><li>Perform other HR-related duties as assigned.</li></ul><p>The incumbent in this position will work in a professional office environment and will utilize the following equipment when working from the corporate office.</p><ul><li>Computer (laptop or desktop)</li><li>Printer/Photocopier/Scanner/Fax</li><li>Telephone</li></ul><p>Up to 5% business travel may be needed to support the department as needed. The physical demands and work environment that have been described is representative of those an employee encounters while performing the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This position description is an overview of the major functions and requirements of this position. This document is not intended to be an exhaustive list encompassing every duty and requirement of the position; the Employee s Manager may assign other duties as related or as otherwise deemed appropriate and necessary within the general scope, without the need for additional compensation. Amideast is an equal opportunity employer and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by law. Positions that involve interaction with children will be required to read, acknowledge, and comply with and attend special training in accordance with the Child Protection and Safeguarding policy. All Amideast representatives must comply with the Code of Conduct and all applicable organizational policies which include but are not limited to, Anti-Human Trafficking and Prevention of Sexual Exploitation and Abuse. Amideast provides covered training opportunities for its staff within its current portfolio of offered services and that it invests in the advancement of its staff s capabilities and skills to better perform at their roles. Please note only the shortlisted candidates will be contacted. Interviews will be conducted on rolling basis and the vacancy will be closed when filled.</p><p><strong>Desired Candidate Profile</strong></p><p><strong>QUALIFICATIONS AND SKILLS</strong></p><p>Required</p><ul><li>Bachelor's degree in a relevant field.</li><li>Minimum of one year of relevant professional experience in procurement, operations, administration, or a related area.</li><li>Proficiency in English at B2 level or above according to the Common European Framework of Reference for Languages (CEFR).</li><li>Fluency in Arabic, including strong verbal and written communication skills.</li><li>Ability to work effectively both independently and as part of a team.</li><li>Proficiency in Microsoft Office applications and general computer literacy.</li><li>Strong organizational skills with the ability to manage multiple priorities and meet deadlines.</li><li>Excellent verbal communication and interpersonal skills.</li><li>Strong problem-solving and decision-making abilities.</li><li>Ability to manage time efficiently and prioritize tasks effectively.</li><li>Ability to work under pressure and deliver results within short timelines.</li><li>Reliable, approachable, and professional attitude.</li><li>Strong service orientation with a willingness to support colleagues and stakeholders.</li><li>Self-motivated with a positive and proactive approach to work.</li><li>Ability to maintain confidentiality and handle sensitive information with discretion.</li></ul>

<p>Administer and optimise approved cloud and hosted platforms through secured remote access. The role supports provisioning, monitoring, security configuration, performance, cost visibility and hybrid connectivity without assuming ownership of cloud subscriptions, licences or consumption budgets.</p><p>Key Responsibilities</p><ul><li>Provision and administer approved cloud resources, platform services and access configurations.</li><li>Monitor workloads, performance, availability and utilisation and respond to operational events.</li><li>Apply approved security baselines, identity controls, tagging, logging and configuration standards.</li><li>Support hybrid connectivity and dependencies with on-premises infrastructure, networks and applications.</li><li>Provide cost, utilisation and optimisation analysis; implementation remains subject to entity approval.</li><li>Maintain cloud inventories, diagrams, procedures, configuration records and recovery documentation.</li><li>Support incident, problem and change management and contribute to root-cause analysis.</li><li>Assist with TDRA-hosted or other approved environments once the target model and access are confirmed.</li></ul><p>Expected Contribution</p><ul><li>Cloud workloads remain observable, secure and supported against the confirmed operating baseline.</li><li>Utilisation and cost optimisation opportunities are reported with evidence.</li><li>Configuration and access changes are documented, approved and traceable.</li><li>Remote delivery complies with entity security and data-access requirements.</li></ul><p><strong>Desired Candidate Profile</strong></p><p>Minimum 5 years of relevant cloud engineering and administration experience. Strong practical experience with Microsoft Azure and/or AWS in enterprise environments. Knowledge of cloud networking, identity, monitoring, security configuration, backup and cost management. Azure Administrator/Architect or AWS Solutions Architect certification preferred. Experience working through controlled privileged-access and change-management procedures.</p><p>Preferred Profile</p><ul><li>Previous experience supporting UAE government or regulated cloud environments.</li><li>Working knowledge of TDRA-hosted environments and federal cloud coordination processes.</li><li>Experience with infrastructure-as-code and automation under approved governance controls.</li></ul>

<p><h4>Description</h4> <p>The Senior Sales Executive – Microsoft Solutions & Licensing is responsible for driving revenue growth across ZainTECH’s Microsoft cloud, licensing, AI, and security portfolio. The role focuses on positioning Microsoft 365, Azure, Security, and Microsoft Copilot solutions while supporting customers in their cloud transformation, AI adoption, and licensing optimization journeys.</p> <p>Working closely with Sales, Presales, Delivery, Microsoft Alliance teams, distributors, and customer stakeholders, the role combines consultative solution selling with strong commercial and licensing expertise. The Senior Sales Executive plays a key role in pipeline generation, customer acquisition, account growth, renewals, and expansion initiatives across enterprise and mid-market customers.</p> <h4>Responsibilities:</h4> <p><strong>Business development & revenue growth</strong><br> Drive revenue growth across Microsoft cloud and licensing solutions including: Microsoft 365, Azure, Microsoft Security solutions, Microsoft Copilot, and Modern Workplace solutions<br> Identify and develop new business opportunities across enterprise and mid-market customers<br> Build and maintain a strong sales pipeline through customer engagement, account expansion, upsell and cross-sell initiatives, Microsoft ecosystem collaboration<br> Achieve assigned revenue, licensing, and cloud consumption targets</p> <p><strong>Microsoft licensing & commercial advisory</strong><br> Advise customers on Microsoft licensing programs and commercial agreements including CSP, Enterprise Agreements (EA), subscription-based licensing models<br> Support customers in optimizing license consumption, cloud adoption, commercial alignment, renewal planning<br> Ensure compliance with Microsoft licensing policies, commercial frameworks, and partner program requirements<br> Support customers throughout the full licensing lifecycle including renewals, expansion, optimization, consumption growth</p> <p><strong>Microsoft Copilot & AI solution positioning</strong><br> Drive Microsoft Copilot and AI transformation initiatives across customer environments<br> Identify customer use cases and business opportunities for AI productivity solutions, automation initiatives, modern workplace transformation<br> Position Microsoft Copilot value propositions aligned with customer business objectives and operational outcomes<br> Support customer enablement and adoption activities to maximize utilization and long-term value realization</p> <p><strong>Customer engagement & solution selling</strong><br> Act as a trusted advisor by translating customer business and technical requirements into suitable Microsoft cloud and licensing solutions<br> Conduct customer meetings, presentations, demonstrations, and commercial discussions<br> Support customers in understanding cloud transformation, security, productivity, and AI adoption strategies<br> Build and maintain strong relationships with: customer stakeholders, Microsoft representatives, distributors and ecosystem partners</p> <p><strong>Presales & cross-functional collaboration</strong><br> Support presales activities including solution positioning, proposal development, customer presentations, demonstrations and workshops<br> Work closely with sales teams, presales teams, delivery teams, Microsoft Alliance teams, partner ecosystem stakeholders<br> Contribute to opportunity qualification, pipeline acceleration, and successful deal closure activities<br> Ensure smooth handover from sales to delivery following deal closure</p> <p><strong>Pipeline management & reporting</strong><br> Maintain accurate sales forecasting, opportunity tracking, and pipeline reporting activities<br> Develop and manage account development plans aligned with business growth objectives<br> Monitor market trends, competitive positioning, and emerging Microsoft technologies to identify new business opportunities<br> Ensure strong CRM hygiene and reporting accuracy across all assigned opportunities and accounts</p> <h4>Requirements</h4> <ul> <li>6+ years of experience in Microsoft cloud sales, software licensing, enterprise technology sales, ICT or cloud solution environments</li> <li>Proven experience selling Microsoft 365, Azure, Microsoft Security solutions, Microsoft Copilot, cloud and subscription-based services</li> <li>Strong understanding of Microsoft licensing models, CSP and EA agreements, cloud consumption and licensing optimization, AI and productivity transformation initiatives</li> <li>Experience supporting presales activities, proposal development, customer presentations and demonstrations</li> <li>Experience working with Microsoft partners, distributors, enterprise customers is highly preferred</li> <li>Bachelor’s degree in Business Administration, Information Technology, Computer Science, Engineering or a related field</li> <li>Microsoft certifications are considered an advantage, including Microsoft Fundamentals certifications, Azure certifications, Microsoft Security certifications, Microsoft Modern Work certifications</li> </ul></p><p></p>

<ul><li>Conduct installation, inspection, maintenance, and repair of electrical systems, wiring, outlets, lighting, and appliances</li><li>Perform electrical troubleshooting and resolve faults, including replacing sockets, switches, circuit breakers, and testing appliances</li><li>Undertake electrical installation and smart wiring projects as directed by the Technical Supervisor</li><li>Work safely and minimise disruption to surrounding areas, ensuring the work area is left clean and tidy</li><li>Report all defects and follow up to completion, maintaining accurate maintenance records</li><li>Communicate effectively with fellow technicians and share operational updates</li><li>Respond promptly to service calls and emergencies across the estate</li><li>Adapt quickly to changing schedules, last-minute priorities, or urgent breakdowns</li><li>Maintain high standards of work quality, attention to detail, and professional conduct</li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li>Fluent in English (spoken and written)</li><li>Fluent in Hindi highly regarded</li><li>Proficient in using computers and mobile devices (highly regarded)</li><li>Background in smart wiring systems highly regarded</li><li>Strong problem-solving skills and ability to work independently</li><li>Physically fit and safety conscious</li><li>Strong understanding of workplace health and safety regulations</li><li>Excellent skills with common electrical power tools and diagnostic equipment</li><li>Proven technical expertise across residential and commercial electrical systems</li><li>Trade qualification or diploma in Electrical</li></ul>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Job Purpose To execute the Group’s IT operations, including the deployment, activation, configuration, and administration of software programs and operating systems, mainframe systems, storage units, main memory, personal computers, backup systems, disaster recovery/alternate sites, and other related operating systems are properly installed, configured, and deployed on the Bank’s main systems, and that users are appropriately configured and granted access in proper and uninterrupted operation of operating systems, main systems, storage units, main memory, personal computers, backup systems, disaster recovery/alternate sites, and other related infrastructure upgrades to operating systems, main systems, storage units, main memory, personal computers, backup systems, disaster recovery/alternate sites, and other related infrastructure, and ensure that appropriate data and information security and protection measures are implemented and perform the necessary modifications and enhancements to improve operational efficiency.<br> All issues and observations shall be technologies used by the Bank, as well as to troubleshoot and resolve any related issues in order to meet business requirements.<br> Responsibilities Ensure that operating systems are properly installed, configured, and deployed on the Bank’s main systems, and that users are appropriately configured and granted access in accordance with their job requirements and applicable instructions.<br> Monitor the performance of the operating systems in use and ensure that they operate optimally and efficiently to meet business requirements.<br> Ensure the proper and uninterrupted operation of operating systems, main systems, storage units, main memory, personal computers, backup systems, disaster recovery/alternate sites, and other related infrastructure, ensuring that all system users can access and utilize the systems without failures, interruptions, or delays.<br> Follow up on updates and upgrades to operating systems, main systems, storage units, main memory, personal computers, backup systems, disaster recovery/alternate sites, and other related infrastructure, and ensure that appropriate data and information security and protection measures are implemented across these systems and users’ devices.<br> Test and validate new and modified systems used by the Bank, ensuring their effectiveness and assessing the extent to which they meet business and user requirements.<br> Provide technical support for operating systems, main systems, storage units, main memory, personal computers, backup systems, disaster recovery/alternate sites, and other related infrastructure, and perform the necessary modifications and enhancements to improve operational efficiency.<br> All issues and observations shall be tracked and managed through the designated issue-management system (Jira).<br> Serve as a primary or alternate member of the Business Continuity Plan and officially designated emergency response teams, carrying out all duties assigned under the plan in order to minimize the impact of crises and restore operations as quickly as possible.<br> Bachelor’s degree in Computer Engineering, Software Engineering, or a related field.<br> Possession of one or more certifications in the following areas: Certified IBM AIX / Systems / Security / Backup and Recovery Administrator Certified Storage Administrator / Specialist Certified Red Hat Linux / Systems / Security / Backup and Recovery Administrator Certified Microsoft Office 365 / Security, MCSA / MCSE / MCP A minimum of three (3) years of relevant practical experience in the position’s area of responsibility.<br> Proficiency in English.<br> Proficiency in computer usage and experience working with implemented systems and applications.<br> Ability to work effectively as part of a team.<br> Strong analytical skills.<br> Thorough knowledge of the policies and procedures governing the work, including relevant internal and external updates.<br> Strong communication and interpersonal skills.<br> Ability to work effectively under pressure.<br> Strong planning and organizational skills.<br></span> </div>