Jobs in Tourism Sector in Jordan
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Monitoring, Evaluation, Learning, and Information Management Assistant
Logistics, Supply Chain & Procurement
<p ><span >About Mercy Corps</span></p>
<p ><span >Mercy Corps is a leading global organization powered by the belief that a better world is possible. In disaster, in hardship, in more than 40 countries around the world, we partner to put bold solutions into action — helping people triumph over adversity and build stronger communities from within. Now, and for the future.</span></p>
<p > </p>
<p ><span >The Program / Department / Team</span></p>
<p ><span >Informal Livelihoods Advancement Activity (Iqlaa)</span><span >, funded by the United States Government, is a program that started in May 2022 and aims to support Jordan's HBBs and MSEs to grow, transform, and become resilient to future challenges. Iqlaa’s approach explores new ways of doing business and improving access to finance, markets, and services. It focuses on four sectors: agriculture, tourism and hospitality, manufacturing, and services, with a special focus on technology development and implementation. The program encourages and supports the participation of all MSE-owner segments.</span></p>
<p ><span >Through research and adaptive collaborative learning, Iqlaa has identified opportunities, incentives, and market constraints that facilitate or restrict formalization and growth. Based on the findings, Iqlaa implements best practices in enterprise strengthening and MSE-focused financial sector development within a market systems development (MSD) framework. Iqlaa also leverages innovative behavioral change methodologies to facilitate long-term, sustainable changes in the MSEs ecosystem in Jordan.</span></p>
<p ><span >Implementing Organizations: Mercy Corps (lead implementer), Andersen for Legal and Tax Consultancy, Dalberg Design, Expectation State, Middle East Investment Initiative (MEII), Migrate-Jordan, and American Chamber of Commerce in Jordan (AmCham).</span></p>
<p > </p>
<p ><span >The Position</span></p>
<p ><span >The Monitoring, Evaluation, Learning (MEL) and Information Management (IM) Assistant is part of Iqlaa’s Program Quality and Learning (PQL) Department. S/He will support the implementation of MEL and IM activities across Iqlaa’s portfolio of interventions, including data collection, data verification, field visits, documentation, and timely reporting. S/He will contribute to routine data collection and support the implementation of intervention MEL Plans in line with donor and Mercy Corps requirements.</span></p>
<p ><span >Working closely with relevant technical teams, the PQL team, partners, and sub-grantees, the MEL and IM Assistant will support the review and updating of result chains, indicators, and MEL plans to track and report on intervention activities and indicators.</span></p>
<p ><span >The MEL and IM Assistant will support the timely maintenance and implementation of MEL plans and data collection tools to contribute to high-quality reporting to the donor and Mercy Corps. S/He will assist in developing and updating data collection tools for the Iqlaa team, partners, and sub-grantees as assigned, with the goal of collecting high-quality data for reporting, adaptive management, and program decision-making. S/He will work closely with the PQL team, partners, and sub-grantees to support the implementation of MEL activities.</span></p>
<p > </p>
<p ><span >The MEL and IM Assistant will support the drafting, testing, and updating of data collection tools and instruments, and will contribute to ensuring that Iqlaa MEL activities follow applicable policies and guidance notes. S/He will support the PQL team in ensuring that data collection tools are clear, practical, and aligned with Iqlaa’s MEL frameworks, systems, and automated tools.</span></p>
<p ><span >The MEL and IM Assistant will support the MEL and IM Manager in drafting, revising, and implementing MEL plans and tools for Iqlaa’s partners and sub-grantees. S/He will also support basic quantitative and qualitative data analysis and reporting to help track progress and document the results of Iqlaa interventions.</span></p>
<p > </p>
<p > </p>
<p ><span >Essential Responsibilities</span></p>
<p > </p>
<p ><em ><u >Monitoring, Evaluation, and Learning</u></em></p>
<p ><span >• Support the implementation and maintenance of the Activity Monitoring, Evaluation, and Learning Plan (AMELP) in alignment with donor and Mercy Corps requirements.</span></p>
<p ><span >• Support the development, implementation, and updating of intervention MEL plans for assigned interventions, ensuring alignment with donor and Mercy Corps MEL standards.</span></p>
<p ><span >• Support the implementation of qualitative and quantitative MEL activities, including data collection and verification, using Iqlaa's MEL systems and automated platforms.</span></p>
<p ><span >• Maintain MEL documentation, including MEL folders, datasets, supporting evidence, data collection tools, and related documentation to ensure completeness and accessibility.</span></p>
<p ><span >• Conduct field visits, desk reviews, spot checks, and remote quantitative and qualitative data collection activities across assigned interventions.Contribute to intervention-level quality reports and support donor and internal reporting requirements as assigned by the supervisor.Support the integration of MEL requirements into RFAs, RFPs, and partner documentation as requested.</span></p>
<p ><span >• Development of evaluation questions, methodologies, and data collection tools for measuring the impact of assigned interventions.</span></p>
<p ><span >• Coordinate the implementation of surveys, focus group discussions, interviews, and follow-up on evaluation exercises for the assigned interventions.</span></p>
<p ><span >Supports the MEL and IM Manager and the PQL Director in the annual surveys. Mid-line evaluation, and final internal performance review and evaluation.</span></p>
<p ><span >• Support consortium partners in their MEL plans, reporting processes, and close-out requirements.</span></p>
<p ><span >• Collaborate closely with the PQL team, technical leads, and partners on MEL-related tasks as assigned.</span></p>
<p ><span >• Ensure data protection in accordance with Responsible Data Policy and evaluation requirements.</span></p>
<p ><span >• Ensure monitoring and evaluation plans and tools, data collection, entry, cleaning, and storage are appropriately implemented by the subordinates.</span></p>
<p ><span >• Analyze monitoring and evaluation qualitative data to an appropriate standard and use analysis results to inform project decision-making.</span></p>
<p ><span >• Coordinate the implementation of surveys, focus group discussions, interviews, and follow-up on monitoring and evaluation exercises for various initiatives in targeted communities.</span></p>
<p ><span >• Ensure compliance with relevant Mercy Corps MEL policy and donor MEL policies and regulations.</span></p>
<p ><span >• Complete any other duties assigned.</span></p>
<p > </p>
<p ><em ><u >Information Management</u></em></p>
<p ><span >• Maintain and operationalize Iqlaa’s Data Management Protocol and ensure data accountability, quality, and verification across all interventions.</span></p>
<p ><span >• Lead the development, testing, and management of data collection tools and instruments in coordination with the PQL team, technical teams, partners, and implementing partners.</span></p>
<p ><span >• Facilitate data demand and ensure that collected data flows accurately into IM systems.</span></p>
<p ><span >• Establish data collection tools and instruments that will be used by the Iqlaa team, including consortium and all implementing , and ensure timely and quality development, testing, and management of MEL data as well as monitor progress of interventions against set milestones and evaluate the impact of implemented interventions as requested by the supervisor. </span></p>
<p ><span >• Develop and maintain the required digitized data collection methods, such as ODK collection built on XLS forms.</span></p>
<p ><span >• Ensure a comprehensive and updated database for interventions is maintained and reflected on Iqlaa information management system.</span></p>
<p ><span >• Coordinate with all relevant partners, sub-grantees, and technical leads to ensure adherence with Iqlaa MEL plans and data collection requirements.</span></p>
<p > </p>
<p ><em ><u >Capacity Building and Mentoring</u></em></p>
<p ><span >• Train field staff and partners on basic MEL tools and ethical data practices.</span></p>
<p ><span >• Supervise and provide technical guidance to the subordinate, ensuring they effectively carry out their duties and responsibilities.</span></p>
<p ><span >• Develop individual work plans and provide regular feedback.</span></p>
<p ><span >• Foster a positive team environment, learning culture, encourage collaboration, and recognize team members’ contributions to the project’s success.</span></p>
<p > </p>
<p ><em ><u >Reporting</u></em></p>
<p ><span >• Ensure high quality and timely preparation of MEL data for reports as requested by the supervisor.</span></p>
<p ><span >• Ensure appropriate internal communication and feedback systems are in place and functioning so that MEL data informs project planning and implementation.</span></p>
<p ><span >• Contribute to the regular MEL reports.</span></p>
<p > </p>
<p ><em ><u >Project Coordination Activities</u></em></p>
<p ><span >• Ensure the integration of team members and partners into MEL-relevant decision-making processes.</span></p>
<p ><span >• Conduct himself/herself both professionally and personally in such a manner as to bring credit to Mercy Corps and not jeopardize its humanitarian and development missions.</span></p>
<p ><span >• Ensure implementation of safeguarding policies and procedures.</span></p>
<p > </p>
<p ><em ><u >Hardware and Software Management</u></em></p>
<p ><span >• Oversee the responsible management and maintenance of ICT equipment in the MEL team according to Mercy Corps asset management policies and procedures.</span></p>
<p ><span >• Manage the purchase/subscription and renewal of technology software and platforms used in IQLAA in close coordination with the country MEL Advisor.</span></p>
<p ><span >• Prepare a data protection plan in coordination with the relevant stakeholders.</span></p>
<p > </p>
<p ><em ><u >Safeguarding Responsibilities</u></em></p>
<p ><span >• Actively learns about safeguarding and integrates it into their work, including safeguarding risks and mitigations related to their area of work.</span></p>
<p ><span >• Practices the values of Mercy Corps including respecting the dignity and well-being of participants and fellow team members.</span></p>
<p ><span >• Encourages openness and communication in their team; encourages team members to submit reports if they have any concerns using reporting mechanisms e.g., Integrity Hotline and other options.</span></p>
<p > </p>
<p ><span >Supervisory Responsibility: NA</span></p>
<p ><span >Reports Directly To:</span><span > Senior MEL Officer</span></p>
<p ><span >Works Directly With:</span><span > Program Quality and Learning (PQL) Director, PQL team, program teams, Communications team, procurement team, and finance teams.</span></p>
<p > </p>
<p > </p>
<p ><span >Accountability to Participants and Stakeholders</span></p>
<p ><span >Mercy Corps team members are expected to support all efforts toward accountability, specifically to our program participants, community partners, other stakeholders, and to international standards guiding international relief and development work. We are committed to actively engaging communities as equal partners in the design, monitoring and evaluation of our field projects.</span></p>
<p > </p>
<p > </p>
<p ><span >Knowledge and Experience</span></p>
<p ><span >▪ Bachelor’s degree in any relevant field, such sa but not limited to: engineering, Management, Information management, Sociology, Economics, Statistics, International Development.</span></p>
<p ><span >▪ Master’s degree in is highly preferred.</span></p>
<p ><span >▪ Minimum of 2 years of experience. The specific experience in MSEs/HBBs development is a plus.</span></p>
<p ><span >▪ Proven experience in leading a team.</span></p>
<p ><span >▪ Demonstrated skills in data collection, statistical analysis methods, and database management.</span></p>
<p ><span >▪ Demonstrated experience in building log-frame, indicators, and relevant data collection tools.</span></p>
<p ><span >▪ Experience developing and delivering training on MEL.</span></p>
<p ><span >▪ Very strong writing skills, including reports, best practices, case studies, etc.</span></p>
<p ><span >▪ Proficiency in Microsoft Office applications, including Excel and Word.</span></p>
<p ><span >▪ Proficiency in developing XLS forms and using ODK is required.</span></p>
<p ><span >▪ Fluency in spoken and written Arabic and English.</span></p>
<p > </p>
<p > </p>
<p ><span >Success Factors</span></p>
<p ><span >▪ Deep commitment to humanitarian principles and values.</span></p>
<p ><span >▪ Willingness to learn new skills and methodologies.</span></p>
<p ><span >▪ Ability to work under pressure, independently, and with limited supervision.</span></p>
<p ><span >▪ Demonstrated organizational skills.</span></p>
<p ><span >▪ Demonstrated creative problem-solving skills.</span></p>
<p ><span >▪ Security, political and cultural awareness.</span></p>
<p ><span >▪ Ability to provide a high-quality report in English.</span></p>
<p ><span >▪ Ability to multi-task while meeting several pressing deadlines.</span></p>
<p ><span >▪ Mature, responsible, and diplomatic in their interactions with others.</span></p>
<p ><span >▪ Pays attention to detail and is meticulous, thorough, and results-oriented.</span></p>
<p > </p>
<p > </p>
<p ><span >Living Conditions / Environmental Conditions</span></p>
<p ><span >The position is based in Amman, Jordan and it may require up to 10% to travel regularly to Mercy Corps field offices and project sites. Mercy Corps team members represent the agency both during and outside work hours when deployed in a field posting or on a visit to a field posting. Team members are expected to conduct themselves in a professional manner and respect local laws, customs, and MC's policies, procedures, and values at all times and in all in-country venues.</span></p>
<p > </p>
<p ><span >Fostering a diverse and open workplace is an important part of Mercy Corps’ vision. Mercy Corps is an Equal Opportunity Employer regardless of background. We are committed to creating an inclusive</span></p>
<p > </p>
<p ><span >Ongoing Learning</span></p>
<p ><span >In support of our belief that learning organizations are more effective, efficient and relevant to the communities we serve, we empower all team members to dedicate 5% of their time to learning activities that further their personal and/or professional growth and development</span></p>
<p > </p>
<p ><span >Team Efficiency and Effectiveness</span></p>
<p ><span >Achieving our mission starts with how we build our team and collaborate. By bringing together individuals with a variety of experiences, backgrounds, and perspectives, we strengthen our ability to solve complex challenges and drive innovation. We foster a culture of trust and respect, where every team member is valued for their contributions, empowered to reach their full potential, and motivated to do their best work.</span></p>
<p ><span >We recognize that building a strong and effective team is an ongoing process, and we remain committed to learning, improving, and growing together.</span></p>
<p > </p>
<p ><span >Equal Employment Opportunity</span></p>
<p ><span >Mercy Corps is an equal opportunity employer that does not tolerate discrimination on any basis. We actively seek out different backgrounds, perspectives, and skills so that we can be collectively stronger and have sustained global impact.</span></p>
<p ><span >We are committed to providing an environment of respect and psychological safety where equal employment opportunities are available to all. We do not engage in or tolerate discrimination on the basis of race, color, gender identity, gender expression, religion, age, sexual orientation, national or ethnic origin, disability (including HIV/AIDS status), marital status, military veteran status or any other protected group in the locations where we work.</span></p>
<p > </p>
<p ><span >Safeguarding & Ethics</span></p>
<p ><span >Mercy Corps is committed to ensuring that all individuals we come into contact with through our work, whether team members, community members, program participants or others, are treated with respect and dignity. We are committed to the core principles regarding prevention of sexual exploitation and abuse laid out by the UN Secretary General and IASC and have signed on to the Interagency Misconduct Disclosure Scheme. We will not tolerate child abuse, sexual exploitation, abuse, or harassment by or of our team members. As part of our commitment to a safe and inclusive work environment, team members are expected to conduct themselves in a professional manner, respect local laws and customs, and to adhere to Mercy Corps Code of Conduct Policies and values at all times. Team members are required to complete mandatory Code of Conduct elearning courses upon hire and on an annual basis.</span></p>
<p ><span >As an applicant, if you witness or experience any form of sexual misconduct during the recruitment process, please report this to Mercy Corps Integrity Hotline (integrityhotline@mercycorps.org).</span></p>
<p > </p>
<p > </p>
<p class="ql-align-right" ><span >الصون و الأخلاق </span></p>
<p class="ql-align-right" ><span >ميرسي كور تلتزم بضمان المعاملة اللائقة واحترام جميع الأفراد اللذين نتواصل معهم من خلال عملنا, سواء كانوا أعضاء الفريق أو أعضاء المجتمع أو المشاركين في البرامج أو غيرهم. نحن ملتزمون بالمبادئ الرئيسية المتعلقة بمنع الاستغلال والإساءة الجنسية التي وضعها الأمين العام للأمم المتحدة واللجنة الدائمة للتنسيق بين الوكالات الإنسانية (IASC)، وقد وقعنا على نظام الإفصاح المتبادل بين الجهات الفاعلة في حالة السلوك الغير اللائق. عند التقديم لهذا الدور، يؤكد المتقدم أنه لم ينتهك في السابق سياسة السلوك الجنسي، والاستغلال والإساءة جنسية، صون الأطفال، أو الاتجار بالبشر لأي جهة عمل. ميرسي كور لن تتسامح مع إساءة معاملة الأطفال أو الاستغلال الجنسي أو الإساءة أو التحرش من قبل أو بسبب أعضاء فريقنا. كجزء من التزامنا تجاه توفير بيئة عمل آمنة وشاملة, من المتوقع أن يتصرف أعضاء الفريق بطريقة مهنية, تحترم القوانين والعادات المحلية. والالتزام بسياسات وقيم مدونة قواعد السلوك الخاصة بمنظمة ميرسي كور في جميع الأوقات. كما يتطلب من جميع أعضاء الفريق إكمال دورات التعليم الإلكتروني الإلزامية لقواعد السلوك عند التوظيف وذلك بشكل سنوي.</span></p>
<p class="ql-align-right" ><span >كمتقدم للوظيفة، إذا كنت قد شهدت أو تعرضت لأي نوع من أنواع السلوك الجنسي الغير لائق خلال عملية التوظيف، يرجى الإبلاغ عن ذلك إلى خط النزاهة في منظمة ميرسي كور (integrityhotline@mercycorps.org).</span></p>
<p class="ql-align-justify" > </p>
<p class="ql-align-justify" > </p>
<p class="ql-align-justify" ><span >RECRUITMENT SCAMS & FRAUD WARNING</span></p>
<p class="ql-align-justify" ><span >Mercy Corps has become aware of scams involving false job offers. Please be advise:</span></p>
<p class="ql-align-justify" ><span >Recruiters will never ask for a fee during any stage of the recruitment process.</span></p>
<p class="ql-align-justify" ><span >All active jobs are advertised directly on Akhtaboot.</span></p>
<p class="ql-align-justify" ><span >Official Mercy Corps emails will always arrive from a @mercycorps.org email address.</span></p>
<p class="ql-align-justify" ><span >Please report any suspicious communications to ((integrityhotline@mercycorps.org))</span></p>
<p class="x_xmsonormal" ><b><span >Consultancy Description: </span></b><span >Development and Delivery of an Accredited Training Program and a Pathway to Training of Trainers to Certify a Pool of Public–Private Dialogue (PPD) Experts</span></p>
<p class="x_xmsonormal" ><b><span >Estimated Duration:</span></b><span > from contract signing for 7 months</span></p>
<p class="x_xmsonormal" ><b><span >Location:</span></b><span > Jordan</span></p>
<p class="x_xmsonormal" ><b><i><span >** This opportunity is only open for national individual consultants. Companies or non-Jordanians are not eligible to apply.</span></i></b></p>
<p class="x_MsoNormal" ><span > </span></p>
<p class="x_MsoNormal" ><a name="x__Toc235260201" ><b><span >About Mercy Corps</span></b></a></p>
<p class="x_MsoNormal" ><span >Mercy Corps is a leading global organization powered by the belief that a better world is possible. Mercy Corps is working in over 40 countries on the front lines of today’s biggest crises to create a future possibility, where everyone can prosper.</span></p>
<p class="x_MsoNormal" ><span >Since 2003, Mercy Corps has been actively working in Jordan, responding to the pressing needs of the vulnerable populations, strengthening cohesive and civically engaged communities, and increasing economic opportunities.</span></p>
<p class="x_MsoNormal" ><b><span > </span></b></p>
<p class="x_MsoNormal" ><a name="x__Toc235260202" ><b><span >About Iqlaa Activity</span></b></a></p>
<p class="x_MsoNormal" ><span >The Informal Livelihoods Advancement Activity (Iqlaa), funded by the United States Government is a five-year program that started in May 2022 and aims to support Jordan's HBBs and MSEs to grow, transform, and become resilient to future challenges. Iqlaa’s approach explores new ways of doing business and improving access to finance, markets, and services. It focuses on four sectors: agriculture, tourism and hospitality, manufacturing, and services, with a special focus on technology development and implementation. The program encourages and supports the participation of all MSE-owner segments. </span></p>
<p class="x_MsoNormal" ><span > </span></p>
<p class="x_MsoNormal" ><span >Implementing Organizations: Mercy Corps (lead implementer), Andersen for Legal and Tax Consultancy, Expectation State, Middle East Investment Initiative (MEII), Migrate-Jordan, and American Chamber of Commerce in Jordan (AmCham).</span></p>
<p class="x_MsoNormal" ><span > </span></p>
<p class="x_MsoNormal" ><a name="x__Toc235260203" ><b><span >Activity Background</span></b></a><b><span ><a name="x__heading=h.qhwqzuh4ids7" ></a></span></b></p>
<p class="x_MsoNormal" ><span >The Informal Livelihoods Advancement Activity (Iqlaa) aims to strengthen the resilience of MSEs in Jordan and ability to grow and expand their businesses. </span></p>
<p class="x_MsoNormal" ><span > </span></p>
<p class="x_MsoNormal" ><span >This will be achieved by enhancing MSEs ecosystem and enhancing their ability to access local and export markets, in addition to better access to finance. A key strategy for achieving this goal is the establishment of <b>a dynamic and responsive Public-Private Dialogue (PPD) process that is MSE-centric. </b>This process will address the unique challenges faced by MSEs through a constructive dialogue among relevant stakeholders within the public and private sector initiated by the MSEs formal representative entities. This will help MSEs address their critical challenges and capitalize on rising opportunities tailored to their needs, thereby enhancing the economic ecosystem. By doing so, it will better support both formal and informal MSEs, ultimately fostering their economic resilience and growth.</span></p>
<p class="x_MsoNormal" ><span > </span></p>
<p class="x_MsoNormal" ><span >PPD unites government entities, private sector participants, and relevant stakeholders in a structured and formal process to collaboratively address and resolve specific issues. This collective engagement aims to achieve common objectives and drive transformative changes in targeted areas by leveraging the combined expertise and resources of all parties involved.</span></p>
<p class="x_MsoNormal" ><span > </span></p>
<p class="x_MsoNormal" ><span >MSEs account for 98 percent of the country’s businesses, employ approximately 60 percent of the private sector workforce, and contribute 50 percent of the national GDP.</span></p>
<p class="x_MsoNormal" ><span > </span></p>
<p class="x_MsoNormal" ><span >Despite their significant role, current PPD platforms predominantly address the concerns of small and medium enterprises (SMEs), lacking adequate representation and focus on MSEs.</span></p>
<p class="x_MsoNormal" ><span > </span></p>
<p class="x_MsoNormal" ><span >Recognizing the vital role of MSEs in Jordan's economy, Iqlaa aims to institutionalize an organic and decentralized model of PPD that enables sector-based dialogues to be led by MSEs’ representative actors across priority economic sectors and is anchored by a pool of certified PPD experts, through the following three-pronged approach:</span></p>
<ol start="1" type="1">
<li class="x_MsoNormal" ><b><span >Establishing a standardized PPD process</span></b><span > with clear roles, procedures, and dialogue cycles that can be adopted beyond the life of the program which will formulate the core of the accredited PPD training program. The standardized PPD process will be developed based on national Occupational Standard (NOS) for the PPD profession in Jordan issued by the AQAC.</span></li>
<li class="x_MsoNormal" ><b><span >Introducing a pool of qualified PPD Experts</span></b><span >: Iqlaa and in collaboration with the Accreditation and Quality Assurance Commission have developed Jordan’s first National Occupational Standard (NOS) for the PPD profession in Jordan “PPD NOS”.</span></li>
</ol>
<p class="x_MsoNormal" ><span >Iqlaa will enable the certification of a pool of (45-60) PPD experts who will be trained on the established PPD process. Those experts will in turn act as a pool of PPD experts available in the market to be contracted as PPD consultants and/or facilitators or trainers who will remain a reference expertise for the PPD process after the lifetime of Iqlaa.</span></p>
<ol start="3" type="1">
<li class="x_MsoNormal" ><b><u><span >Introduce the PPD process to relevant representative entities</span></u></b><b><span >: </span></b><span >this process will be rolled out<b> </b>across multiple national sector-representative organizations and their counterparts within the public sector relevant entities to own, maintain, and sustain the established PPD process. This will enhance the role of sector-representative organizations in addressing obstacles and challenges for their respective MSEs and reflect this through the dialogue with the government by improving policies, regulations, processes, and systems reflected through an enhanced decision making process by the two parties through an effective follow through process.</span></li>
</ol>
<p class="x_MsoNormal" ><span > </span></p>
<p class="x_MsoNormal" ><span >The new introduced system for PPD is expected to lead to a more conducive environment that should support and respond to MSEs’ priorities within their ecosystem. Moreover, the introduction of the PPD process across public and private sector stakeholders will better inform them when engaging in PPD cycles on behalf of their organizations (ministries, LDUs, business associations, etc.).</span></p>
<p class="x_MsoNormal" ><span > </span></p>
<p class="x_MsoNormal" ><a name="x__Toc235260204" ><b><span >Activity Description</span></b></a></p>
<p class="x_MsoNormal" ><span >The overall objective of this assignment is to operationalize and <b>sustain the designed PPD process and profession </b>by developing and accrediting a cadre of qualified Public–Private Dialogue (PPD) experts capable of independently leading, facilitating, mentoring, and scaling standardized PPD processes at both national and subnational levels across the four targeted sectors in Jordan and within the public and private sectors. This will be achieved through the following key objectives:</span></p>
<p class="x_MsoNormal" ><span > </span></p>
<ol start="1" type="1">
<li class="x_MsoNormal" ><b><span >Establish an accredited PPD Experts Training and Certification Program in Jordan</span></b><span >, which shall be aligned with the approved PPD National Occupational Standards (NOS), the standardized PPD framework developed by Iqlaa, and considering relevant international best practices. Thereby institutionalizing the PPD profession and ensuring consistent quality standards, competencies, and professional recognition, and establishing a pathway to Training of trainers’ program.</span></li>
</ol>
<p class="x_MsoNormal" ><span > </span></p>
<p class="x_MsoNormal" ><span >2. <b>Strengthen local national capacities to support and sustain the institutionalization of an effective Public–Private Dialogue</b> processes by providing a pool of certified PPD experts from the public and private sectors who possess the competencies required to facilitate, manage, mentor, and scale PPD initiatives across priority sectors through different governance levels.</span></p>
<p class="x_MsoNormal" ><span > </span></p>
<p class="x_MsoNormal" ><span >This training and certification program will be delivered across priority sectors and different representatives both from both public and private sectors at national and subnational levels, fostering institutional ownership, consistency, and long-term sustainability of the PPD approach.</span></p>
<p class="x_MsoNormal" ><span > </span></p>
<p class="x_MsoNormal" ><b><span >Scope of Work</span></b></p>
<p class="x_MsoNormal" ><span >You can download the full Scope of Work including the evaluation criteria and the required submittals through this link:</span></p>
<p class="x_MsoNormal" ><span ><a href="https://drive.google.com/drive/folders/1M5bNmkBvZ3F0DeNQ7gxo3KLZJbCKzu2j?usp=sharing" rel="noopener noreferrer" title="https://drive.google.com/drive/folders/1M5bNmkBvZ3F0DeNQ7gxo3KLZJbCKzu2j?usp=sharing">https://drive.google.com/drive/folders/1M5bNmkBvZ3F0DeNQ7gxo3KLZJbCKzu2j?usp=sharing</a></span></p>
<p class="x_MsoNormal" ><span > </span></p>
<p class="x_MsoNormal" ><b><span >How to Apply</span></b></p>
<p class="x_MsoNormal" ><span >Please submit the following at <a href="mailto:jo-procurement@mercycorps.org" title="mailto:jo-procurement@mercycorps.org">jo-procurement@mercycorps.org</a>, mentioning the consultancy title in the subject line. Offers must be submitted <b>maximum by Wednesday 5 August, 2026 at 4:00 pm Amman time</b>:</span></p>
<ol start="1" type="1">
<li class="x_MsoListParagraph" ><span >All the documents requested in the <b><i>“Application”</i></b><i> </i>section in the SOW document (pages 18-19) .</span></li>
<li class="x_MsoListParagraph" ><span >A copy of your Jordanian ID or passport.</span></li>
<li class="x_MsoListParagraph" ><span >A screenshot showing the applicant’s active account on <b>Jo Fawtara</b> system.</span></li>
<li class="x_MsoListParagraph" ><span >A filled & signed copy of the NIC Data Form in this link: <a href="https://drive.google.com/drive/folders/1XByAzzzrWO1OSZNfAQmFCKLYJjL1As6D?usp=sharing" rel="noopener noreferrer" title="https://drive.google.com/drive/folders/1XByAzzzrWO1OSZNfAQmFCKLYJjL1As6D?usp=sharing">https://drive.google.com/drive/folders/1XByAzzzrWO1OSZNfAQmFCKLYJjL1As6D?usp=sharing</a></span></li>
</ol>
<p class="x_MsoNormal" ><span > </span></p>
<p class="x_MsoNormal" ><b><i><span >** Mercy Corps has the right to disqualify any late offers.</span></i></b></p>
<p class="x_MsoNormal" > </p>
<p class="x_MsoNormal" > </p>
<p class="ql-align-right" ><span >الصون و الأخلاق </span></p>
<p class="ql-align-right" ><span >ميرسي كور تلتزم بضمان المعاملة اللائقة واحترام جميع الأفراد اللذين نتواصل معهم من خلال عملنا, سواء كانوا أعضاء الفريق أو أعضاء المجتمع أو المشاركين في البرامج أو غيرهم. نحن ملتزمون بالمبادئ الرئيسية المتعلقة بمنع الاستغلال والإساءة الجنسية التي وضعها الأمين العام للأمم المتحدة واللجنة الدائمة للتنسيق بين الوكالات الإنسانية (IASC)، وقد وقعنا على نظام الإفصاح المتبادل بين الجهات الفاعلة في حالة السلوك الغير اللائق. عند التقديم لهذا الدور، يؤكد المتقدم أنه لم ينتهك في السابق سياسة السلوك الجنسي، والاستغلال والإساءة جنسية، صون الأطفال، أو الاتجار بالبشر لأي جهة عمل. ميرسي كور لن تتسامح مع إساءة معاملة الأطفال أو الاستغلال الجنسي أو الإساءة أو التحرش من قبل أو بسبب أعضاء فريقنا. كجزء من التزامنا تجاه توفير بيئة عمل آمنة وشاملة, من المتوقع أن يتصرف أعضاء الفريق بطريقة مهنية, تحترم القوانين والعادات المحلية. والالتزام بسياسات وقيم مدونة قواعد السلوك الخاصة بمنظمة ميرسي كور في جميع الأوقات. كما يتطلب من جميع أعضاء الفريق إكمال دورات التعليم الإلكتروني الإلزامية لقواعد السلوك عند التوظيف وذلك بشكل سنوي.</span></p>
<p class="ql-align-right" ><span >كمتقدم للوظيفة، إذا كنت قد شهدت أو تعرضت لأي نوع من أنواع السلوك الجنسي الغير لائق خلال عملية التوظيف، يرجى الإبلاغ عن ذلك إلى خط النزاهة في منظمة ميرسي كور (integrityhotline@mercycorps.org).</span></p>
<p > </p>
<p > </p>
<p ><span >RECRUITMENT SCAMS & FRAUD WARNING</span></p>
<p ><span >Mercy Corps has become aware of scams involving false job offers. Please be advise:</span></p>
<p ><span >Recruiters will never ask for a fee during any stage of the recruitment process.</span></p>
<p ><span >All active jobs are advertised directly on Akhtaboot.</span></p>
<p ><span >Official Mercy Corps emails will always arrive from a @mercycorps.org email address.</span></p>
<p ><span >Please report any suspicious communications to ((integrityhotline@mercycorps.org))</span></p>
<div class="cc-row" >
<div class="cc-row__content cc-columns-count-1" >
<div class="cc-column cc-column--default" >
<div class="cc-column__content" >
<div class="component-styling-wrapper-0" >
<div class="job-details__section" >
<div class="job-details__description-content basic-formatter" >
<p ><span ><span >What we are looking for</span></span></p>
<p ><span >Experience in a protracted crisis or post-conflict setting with an INGO in senior management role (e.g. Country Director or similar levels) with additional experience working in a coordination role in not only a humanitarian but a development setting is preferred. </span></p>
<p > </p>
<p ><span >Proven high profile management and strong advocacy experience in conflict-affected countries in humanitarian context.</span></p>
<p > </p>
<p ><span >Knowledge of the Jordan context or previous experience working in the region is required with experience in administration and coordination of coalition or secretariat functions an asset.</span></p>
<p > </p>
<p ><span >Fluency in English, both written and verbal, with strong writing and editing skills. Knowledge of Arabic is an added value.</span></p>
<p > </p>
<p ><span ><span >What you will do</span></span></p>
<p ><span >The Jordan INGO Forum Director is overall responsible for facilitating, leading and quality management of the work of the INGO Forum ensuring it remains relevant to the needs of its members and is appropriate to the context.</span></p>
<p > </p>
<p ><span >The INGO Forum Director will have purview of INGO engagement across JIF and engage predominantly at the high-level elevating operational concerns in strategic decision-making mechanisms and processes and also engaging in regional and global platforms to raise the profile of the JIF context.</span></p>
<p > </p>
<p ><span >The following is a brief description of the role:</span></p>
<ul >
<li class="ortl-align-justify" >
<p ><span >Provides leadership to the Forum by encouraging delegation, accountability and teamwork.</span></p>
</li>
<li >
<p ><span ><span >Strategic Coordination and Representation - E</span>nsure transparent coordination mechanisms and regular information sharing between INGOs and other stakeholders. Enable INGOs to coordinate at strategic and operational level in Jordan by facilitating high quality, regular meetings of Country Directors, thematic working groups.</span></p>
</li>
<li class="ortl-align-justify" >
<p ><span >Provides leadership to the Forum by encouraging delegation, accountability and teamwork.</span></p>
</li>
<li class="ortl-align-justify" >
<p ><span >High level representation of INGO interests in external meetings and planning efforts nationally and globally; and strategically guide and encourage common advocacy and policy engagement. </span></p>
</li>
<li class="ortl-align-justify" >
<p ><span >Proactive agenda setting; facilitating a space for INGO-INGO collaboration and with other stakeholders; enabling sharing of information and analysis for effective decision-making.</span></p>
</li>
<li ><span >Oversees the development, review and implementation of JIF Advocacy Strategy in close collaboration with the JIF Advocacy Working Group, while mobilizing and leveraging support from member organizations.</span></li>
<li class="ortl-align-justify" >
<p ><span >Responsible for the budgeting, budget management and accountability with the support of NRC’s finance and grants teams.</span></p>
</li>
<li class="ortl-align-justify" >
<p ><span >Able to appreciate political necessity and delicate policy issues in humanitarian, development, and peacebuilding work and the application of principles to programming.</span></p>
</li>
<li ><span >Acting as focal point for information/experience sharing with and among NGOs on relevant issues including managing NGO Forum and INGO membership, contact lists and mailing lists</span></li>
<li class="ortl-align-justify" >
<p ><span >Manages the Secretariat staff and consultants. Ensure responsiveness to staff, ready to support them as needed, an advocate for staff well-being.</span></p>
</li>
<li class="ortl-align-justify" >
<p ><span >Ensures the development of and compliance with procedures for the Forum and ensure compliance with and adherence to JIF approved policies and procedures and to and donor policies, guidance, and procedures.</span></p>
</li>
</ul>
<p ><span >•<span > </span>Fundraise for the JIF, in coordination with the SC, to ensure sufficient funds to maintain operations of the Forum.</span></p>
<p > </p>
<p ><span ><span >What you will bring</span></span></p>
<ul >
<li class="ortl-align-justify" >
<p ><span >Undergraduate/postgraduate qualifications in international relations, political science, development or other relevant field.</span></p>
</li>
<li class="ortl-align-justify" >
<p ><span >5+ years of experience in a protracted crisis or post-conflict setting with an INGO in senior management role (e.g. Country Director or similar levels). Additional experience working in a coordination role in not only a humanitarian but a development setting is preferred. </span></p>
</li>
<li class="ortl-align-justify" >
<p ><span >Proven high profile management, coordination and strong advocacy experience in conflict-affected countries in humanitarian context.</span></p>
</li>
<li class="ortl-align-justify" >
<p ><span >Demonstrated communication, leadership skills, interpersonal and negotiation/diplomatic skills.</span></p>
</li>
<li class="ortl-align-justify" >
<p ><span >Documented skills in developing proposals, budgets and reports and familiarity with alternative funding modalities.</span></p>
</li>
<li class="ortl-align-justify" >
<p ><span >Knowledge of international humanitarian law and humanitarian reform is a plus, and demonstrated knowledge of humanitarian architecture, the UN system, and development coordination and familiarity with HDP Nexus contexts, Durable Solutions, and Localization.</span></p>
</li>
<li class="ortl-align-justify" >
<p ><span >Strong understanding of protection and conflict sensitivity. </span></p>
</li>
<li class="ortl-align-justify" >
<p ><span >Understanding of internal NRC operational and administrative system is an asset.</span></p>
</li>
</ul>
<p ><span >Please download </span><a href="https://norwegianrefugeecouncil.sharepoint.com/:w:/s/JDsforNRCPeople/IQDs7WgC4o5IT7RgnYhVmCs9AcZgaRxs9vzqxg1wvX8q3lo?e=v3nHbT" rel="noopener noreferrer" ><span >the detailed job description</span></a><span > to learn more about the position.</span></p>
<p ><span ><span >What we offer</span></span></p>
<ul >
<li ><span >Duty station: Amman, Jordan.</span></li>
<li ><span >Duration of contract: 6 months with possibility for extension.</span></li>
<li ><span >Travel: Up to 10%.</span></li>
<li ><span >Salary/benefits: Grade 11 on NRC's grading structure. </span></li>
<li ><span >NRC is an equal opportunities employer. We are committed to diversity without distinction to age, gender, religion, ethnicity, nationality, and physical ability.</span></li>
<li ><span >We think outside the box, encourage ideas, and give responsibility to all employees at all levels. You will have many opportunities to be heard and take the initiative.</span></li>
</ul>
<p ><a href="https://www.nrc.no/career/what-we-offer/" rel="noopener noreferrer" ><span >Find out more about the benefits of working for NRC</span></a></p>
<p ><span >Important information about the application process</span></p>
<ul >
<li ><span >We invite applications from all qualified candidates matching the profile. </span></li>
<li ><span >Please ensure you attach copies of your academic and professional certificates. </span></li>
<li ><span >To apply as an internal candidate, log in with your official email address or click on Opportunity Marketplace.</span></li>
<li ><span >When creating your profile, include your full name as given on your passport. Complete all the system-required fields for experience, employment history and education.</span></li>
<li ><span >Submit your application and CV in English, taking care to attach your latest CV.</span></li>
<li ><span >Applications that do not meet the minimum standards in terms of experience or qualifications will generally not be considered. Unsolicited applications not related to this specific job advertisement will not be considered.</span></li>
<li ><span >Only shortlisted candidates will be contacted. We receive many applicants for each vacant position.</span></li>
</ul>
<p ><span ><span >Why NRC?</span></span></p>
<p ><span >The Norwegian Refugee Council (NRC) is an independent humanitarian organisation helping people forced to flee. Our 15,000 staff work in crises across 40 countries, providing life-saving and long-term assistance to millions of people every year.</span></p>
<p ><a href="https://vimeo.com/736782633" rel="noopener noreferrer" ><span >Watch this short video</span></a><span > to see NRC in action.</span></p>
<p ><span >We are looking for people who are passionate about helping refugees and people forced to flee. Are you one of those people? If you are, NRC offers you the opportunity to:</span></p>
<ul >
<li ><span >do demanding and professional work, often in challenging contexts</span></li>
<li ><span >join a work culture that empowers every employee to share ideas and take responsibility</span></li>
<li ><span >be part of a welcoming and supportive community committed to human dignity</span></li>
</ul>
<p ><a href="https://www.nrc.no/" rel="noopener noreferrer" ><span >Learn more about NRC</span></a></p>
<p ><a href="https://www.nrc.no/countries/middle-east/jordan" rel="noopener noreferrer" ><span >Learn more about NRC Jordan</span></a></p>
<p ><a href="https://jordaningoforum.org/" rel="noopener noreferrer" ><span >Learn more about the Jordan INGO Forum</span></a></p>
<p><h4>About Zaincash</h4>
<p>ZainCash Iraq is a leading mobile wallet in Iraq and recognized as Forbes top fintech company of 2023 and 2024 as well as GSMA’s best mobile innovation supporting humanitarian situations. The company offers a range of consumer and business services including local and international money transfer, bill payments, companion payment cards, payroll, aid disbursement, and more.</p>
<h4>Responsibilities:</h4>
<p><strong>1. AI strategy and use case development</strong><br>
Identify high-value AI opportunities across customer experience, fraud detection, KYC, operations automation, risk management, compliance, customer support, marketing, analytics, and internal productivity.<br>
Work with business and technology stakeholders to evaluate AI ideas based on business value, feasibility, data readiness, cost, risk, and implementation complexity.<br>
Build and maintain an AI use case pipeline with clear prioritization, expected impact, ownership, and delivery roadmap.</p>
<p><strong>2. Solution design and technical leadership</strong><br>
Translate business problems into practical AI solution designs, including LLM-based solutions, RAG, workflow automation, predictive models, document intelligence, image analysis, and intelligent agents.<br>
Lead technical evaluation of AI platforms, models, tools, APIs, and vendors.<br>
Define the right architecture for each use case, balancing accuracy, cost, latency, security, scalability, and maintainability.<br>
Guide engineering teams on AI integration patterns, APIs, model deployment, observability, testing, and production readiness.</p>
<p><strong>3. Proof of concept and production delivery</strong><br>
Lead AI proof of concepts from problem framing to testing and business validation.<br>
Define success metrics for each AI use case, including accuracy, automation rate, cost saving, fraud reduction, customer experience improvement, or operational efficiency.<br>
Ensure successful use cases are transitioned from PoC to production with proper governance, monitoring, documentation, and support model.<br>
Avoid AI for the sake of AI by ensuring every solution has a clear business case and measurable value.</p>
<p><strong>4. AI governance, risk, and compliance</strong><br>
Establish practical AI governance standards covering data privacy, security, responsible AI, model risk, explainability, auditability, and human-in-the-loop controls.<br>
Work with information security, risk, compliance, legal, and internal audit to ensure AI solutions are aligned with regulatory and internal control requirements.<br>
Evaluate AI solutions for data leakage, hallucination risk, bias, misuse, operational risk, and vendor dependency.<br>
Define approval gates for AI use cases before they are deployed into production.</p>
<p><strong>5. Data and platform readiness</strong><br>
Assess the availability, quality, and accessibility of data required for AI use cases.<br>
Work with data, application, infrastructure, and security teams to improve AI readiness across ZainCash platforms.<br>
Support the creation of reusable AI capabilities, such as document processing, knowledge search, customer support assistants, fraud signals, workflow automation, and internal copilots.<br>
Promote reusable patterns instead of isolated experiments.</p>
<p><strong>6. Vendor and partner evaluation</strong><br>
Evaluate AI vendors, cloud AI services, local models, open source frameworks, and specialized fintech AI solutions.<br>
Run structured vendor assessments covering technical fit, security, data residency, cost, integration effort, support, and long-term sustainability.<br>
Support procurement and management in making informed build versus buy decisions.</p>
<p><strong>7. Team enablement and knowledge sharing</strong><br>
Mentor engineers, analysts, product owners, and business teams on practical AI usage.<br>
Create awareness sessions, internal guidelines, and reusable templates for AI opportunity assessment.<br>
Support the development of internal AI capabilities and reduce dependency on external vendors where possible.</p>
<h4>Requirements</h4>
<p>Bachelor degree in computer science, software engineering, data science, AI, or a related technical field.<br>
8 plus years of overall technology experience, with at least 3 years in AI, machine learning, data science, or advanced analytics.<br>
Strong hands-on understanding of modern AI concepts, including LLMs, RAG, embeddings, prompt engineering, AI agents, computer vision, document AI, predictive analytics, and MLOps.<br>
Strong software engineering background, preferably with Python and API-based system integration.<br>
Experience designing and delivering production grade AI or data-driven solutions.<br>
Good understanding of cloud AI services, managed ML platforms, open source AI frameworks, and model deployment approaches.<br>
Strong understanding of data privacy, security, responsible AI, and model governance.<br>
Ability to communicate clearly with both technical and non-technical stakeholders.<br>
Strong problem solving skills and ability to challenge unclear or low-value AI ideas.</p>
<h4>Preferred qualifications:</h4>
<li>Experience in fintech, banking, payments, telecom, financial services, or regulated industries.</li>
<li>Experience with fraud detection, KYC automation, AML support, customer service automation, or transaction analytics.</li>
<li>Experience with Arabic language AI use cases, OCR, document processing, or image-based verification.</li>
<li>Experience with OpenShift, Kubernetes, microservices, API gateways, CI/CD, and enterprise integration.</li>
<li>Experience evaluating AI vendors and preparing business cases for technology investment.</li>
<li>Knowledge of data platforms, data pipelines, BI, and analytics environments.</li></p><p></p>
<p><h4>About Zaincash</h4>
<p>ZainCash Iraq is a leading mobile wallet in Iraq and recognized as Forbes top fintech company of 2023 and 2024 as well as GSMA’s best mobile innovation supporting humanitarian situations. The company offers a range of consumer and business services including local and international money transfer, bill payments, companion payment cards, payroll, aid disbursement, and more.</p>
<h4>Responsibilities:</h4>
<p><strong>1. AI strategy and use case development</strong><br>
Identify high-value AI opportunities across customer experience, fraud detection, KYC, operations automation, risk management, compliance, customer support, marketing, analytics, and internal productivity.<br>
Work with business and technology stakeholders to evaluate AI ideas based on business value, feasibility, data readiness, cost, risk, and implementation complexity.<br>
Build and maintain an AI use case pipeline with clear prioritization, expected impact, ownership, and delivery roadmap.</p>
<p><strong>2. Solution design and technical leadership</strong><br>
Translate business problems into practical AI solution designs, including LLM-based solutions, RAG, workflow automation, predictive models, document intelligence, image analysis, and intelligent agents.<br>
Lead technical evaluation of AI platforms, models, tools, APIs, and vendors.<br>
Define the right architecture for each use case, balancing accuracy, cost, latency, security, scalability, and maintainability.<br>
Guide engineering teams on AI integration patterns, APIs, model deployment, observability, testing, and production readiness.</p>
<p><strong>3. Proof of concept and production delivery</strong><br>
Lead AI proof of concepts from problem framing to testing and business validation.<br>
Define success metrics for each AI use case, including accuracy, automation rate, cost saving, fraud reduction, customer experience improvement, or operational efficiency.<br>
Ensure successful use cases are transitioned from PoC to production with proper governance, monitoring, documentation, and support model.<br>
Avoid AI for the sake of AI by ensuring every solution has a clear business case and measurable value.</p>
<p><strong>4. AI governance, risk, and compliance</strong><br>
Establish practical AI governance standards covering data privacy, security, responsible AI, model risk, explainability, auditability, and human-in-the-loop controls.<br>
Work with information security, risk, compliance, legal, and internal audit to ensure AI solutions are aligned with regulatory and internal control requirements.<br>
Evaluate AI solutions for data leakage, hallucination risk, bias, misuse, operational risk, and vendor dependency.<br>
Define approval gates for AI use cases before they are deployed into production.</p>
<p><strong>5. Data and platform readiness</strong><br>
Assess the availability, quality, and accessibility of data required for AI use cases.<br>
Work with data, application, infrastructure, and security teams to improve AI readiness across ZainCash platforms.<br>
Support the creation of reusable AI capabilities, such as document processing, knowledge search, customer support assistants, fraud signals, workflow automation, and internal copilots.<br>
Promote reusable patterns instead of isolated experiments.</p>
<p><strong>6. Vendor and partner evaluation</strong><br>
Evaluate AI vendors, cloud AI services, local models, open source frameworks, and specialized fintech AI solutions.<br>
Run structured vendor assessments covering technical fit, security, data residency, cost, integration effort, support, and long-term sustainability.<br>
Support procurement and management in making informed build versus buy decisions.</p>
<p><strong>7. Team enablement and knowledge sharing</strong><br>
Mentor engineers, analysts, product owners, and business teams on practical AI usage.<br>
Create awareness sessions, internal guidelines, and reusable templates for AI opportunity assessment.<br>
Support the development of internal AI capabilities and reduce dependency on external vendors where possible.</p>
<h4>Requirements</h4>
<p>Bachelor degree in computer science, software engineering, data science, AI, or a related technical field.<br>
8 plus years of overall technology experience, with at least 3 years in AI, machine learning, data science, or advanced analytics.<br>
Strong hands-on understanding of modern AI concepts, including LLMs, RAG, embeddings, prompt engineering, AI agents, computer vision, document AI, predictive analytics, and MLOps.<br>
Strong software engineering background, preferably with Python and API-based system integration.<br>
Experience designing and delivering production grade AI or data-driven solutions.<br>
Good understanding of cloud AI services, managed ML platforms, open source AI frameworks, and model deployment approaches.<br>
Strong understanding of data privacy, security, responsible AI, and model governance.<br>
Ability to communicate clearly with both technical and non-technical stakeholders.<br>
Strong problem solving skills and ability to challenge unclear or low-value AI ideas.</p>
<h4>Preferred qualifications:</h4>
<li>Experience in fintech, banking, payments, telecom, financial services, or regulated industries.</li>
<li>Experience with fraud detection, KYC automation, AML support, customer service automation, or transaction analytics.</li>
<li>Experience with Arabic language AI use cases, OCR, document processing, or image-based verification.</li>
<li>Experience with OpenShift, Kubernetes, microservices, API gateways, CI/CD, and enterprise integration.</li>
<li>Experience evaluating AI vendors and preparing business cases for technology investment.</li>
<li>Knowledge of data platforms, data pipelines, BI, and analytics environments.</li></p><p></p>
<p><h4>About Zaincash</h4>
<p>ZainCash Iraq is a leading mobile wallet in Iraq and recognized as Forbes top fintech company of 2023 and 2024 as well as GSMA’s best mobile innovation supporting humanitarian situations. The company offers a range of consumer and business services including local and international money transfer, bill payments, companion payment cards, payroll, aid disbursement, and more.</p>
<h4>Responsibilities:</h4>
<p><strong>1. AI strategy and use case development</strong><br>
Identify high value AI opportunities across customer experience, fraud detection, KYC, operations automation, risk management, compliance, customer support, marketing, analytics, and internal productivity.<br>
Work with business and technology stakeholders to evaluate AI ideas based on business value, feasibility, data readiness, cost, risk, and implementation complexity.<br>
Build and maintain an AI use case pipeline with clear prioritization, expected impact, ownership, and delivery roadmap.</p>
<p><strong>2. Solution design and technical leadership</strong><br>
Translate business problems into practical AI solution designs, including LLM based solutions, RAG, workflow automation, predictive models, document intelligence, image analysis, and intelligent agents.<br>
Lead technical evaluation of AI platforms, models, tools, APIs, and vendors.<br>
Define the right architecture for each use case, balancing accuracy, cost, latency, security, scalability, and maintainability.<br>
Guide engineering teams on AI integration patterns, APIs, model deployment, observability, testing, and production readiness.</p>
<p><strong>3. Proof of concept and production delivery</strong><br>
Lead AI proof of concepts from problem framing to testing and business validation.<br>
Define success metrics for each AI use case, including accuracy, automation rate, cost saving, fraud reduction, customer experience improvement, or operational efficiency.<br>
Ensure successful use cases are transitioned from PoC to production with proper governance, monitoring, documentation, and support model.<br>
Avoid AI for the sake of AI by ensuring every solution has a clear business case and measurable value.</p>
<p><strong>4. AI governance, risk, and compliance</strong><br>
Establish practical AI governance standards covering data privacy, security, responsible AI, model risk, explainability, auditability, and human in the loop controls.<br>
Work with information security, risk, compliance, legal, and internal audit to ensure AI solutions are aligned with regulatory and internal control requirements.<br>
Evaluate AI solutions for data leakage, hallucination risk, bias, misuse, operational risk, and vendor dependency.<br>
Define approval gates for AI use cases before they are deployed into production.</p>
<p><strong>5. Data and platform readiness</strong><br>
Assess the availability, quality, and accessibility of data required for AI use cases.<br>
Work with data, application, infrastructure, and security teams to improve AI readiness across ZainCash platforms.<br>
Support the creation of reusable AI capabilities, such as document processing, knowledge search, customer support assistants, fraud signals, workflow automation, and internal copilots.<br>
Promote reusable patterns instead of isolated experiments.</p>
<p><strong>6. Vendor and partner evaluation</strong><br>
Evaluate AI vendors, cloud AI services, local models, open source frameworks, and specialized fintech AI solutions.<br>
Run structured vendor assessments covering technical fit, security, data residency, cost, integration effort, support, and long term sustainability.<br>
Support procurement and management in making informed build versus buy decisions.</p>
<p><strong>7. Team enablement and knowledge sharing</strong><br>
Mentor engineers, analysts, product owners, and business teams on practical AI usage.<br>
Create awareness sessions, internal guidelines, and reusable templates for AI opportunity assessment.<br>
Support the development of internal AI capabilities and reduce dependency on external vendors where possible.</p>
<h4>Requirements</h4>
<p>Bachelor degree in computer science, software engineering, data science, AI, or a related technical field.<br>
8-plus years of overall technology experience, with at least 3 years in AI, machine learning, data science, or advanced analytics.<br>
Strong hands-on understanding of modern AI concepts, including LLMs, RAG, embeddings, prompt engineering, AI agents, computer vision, document AI, predictive analytics, and MLOps.<br>
Strong software engineering background, preferably with Python and API based system integration.<br>
Experience designing and delivering production grade AI or data driven solutions.<br>
Good understanding of cloud AI services, managed ML platforms, open source AI frameworks, and model deployment approaches.<br>
Strong understanding of data privacy, security, responsible AI, and model governance.<br>
Ability to communicate clearly with both technical and non-technical stakeholders.<br>
Strong problem solving skills and ability to challenge unclear or low value AI ideas.</p>
<h4>Preferred qualifications:</h4>
<ul>
<li>Experience in fintech, banking, payments, telecom, financial services, or regulated industries.</li>
<li>Experience with fraud detection, KYC automation, AML support, customer service automation, or transaction analytics.</li>
<li>Experience with Arabic language AI use cases, OCR, document processing, or image based verification.</li>
<li>Experience with OpenShift, Kubernetes, microservices, API gateways, CI/CD, and enterprise integration.</li>
<li>Experience evaluating AI vendors and preparing business cases for technology investment.</li>
<li>Knowledge of data platforms, data pipelines, BI, and analytics environments.</li>
</ul></p><p></p>
<p><h4>About Zaincash</h4>
<p>ZainCash Iraq is a leading mobile wallet in Iraq and recognized as Forbes top fintech company of 2023 and 2024 as well as GSMA’s best mobile innovation supporting humanitarian situations. The company offers a range of consumer and business services including local and international money transfer, bill payments, companion payment cards, payroll, aid disbursement, and more.</p>
<h4>Responsibilities:</h4>
<p><strong>1. AI strategy and use case development</strong><br>
Identify high value AI opportunities across customer experience, fraud detection, KYC, operations automation, risk management, compliance, customer support, marketing, analytics, and internal productivity.<br>
Work with business and technology stakeholders to evaluate AI ideas based on business value, feasibility, data readiness, cost, risk, and implementation complexity.<br>
Build and maintain an AI use case pipeline with clear prioritization, expected impact, ownership, and delivery roadmap.</p>
<p><strong>2. Solution design and technical leadership</strong><br>
Translate business problems into practical AI solution designs, including LLM based solutions, RAG, workflow automation, predictive models, document intelligence, image analysis, and intelligent agents.<br>
Lead technical evaluation of AI platforms, models, tools, APIs, and vendors.<br>
Define the right architecture for each use case, balancing accuracy, cost, latency, security, scalability, and maintainability.<br>
Guide engineering teams on AI integration patterns, APIs, model deployment, observability, testing, and production readiness.</p>
<p><strong>3. Proof of concept and production delivery</strong><br>
Lead AI proof of concepts from problem framing to testing and business validation.<br>
Define success metrics for each AI use case, including accuracy, automation rate, cost saving, fraud reduction, customer experience improvement, or operational efficiency.<br>
Ensure successful use cases are transitioned from PoC to production with proper governance, monitoring, documentation, and support model.<br>
Avoid AI for the sake of AI by ensuring every solution has a clear business case and measurable value.</p>
<p><strong>4. AI governance, risk, and compliance</strong><br>
Establish practical AI governance standards covering data privacy, security, responsible AI, model risk, explainability, auditability, and human in the loop controls.<br>
Work with information security, risk, compliance, legal, and internal audit to ensure AI solutions are aligned with regulatory and internal control requirements.<br>
Evaluate AI solutions for data leakage, hallucination risk, bias, misuse, operational risk, and vendor dependency.<br>
Define approval gates for AI use cases before they are deployed into production.</p>
<p><strong>5. Data and platform readiness</strong><br>
Assess the availability, quality, and accessibility of data required for AI use cases.<br>
Work with data, application, infrastructure, and security teams to improve AI readiness across ZainCash platforms.<br>
Support the creation of reusable AI capabilities, such as document processing, knowledge search, customer support assistants, fraud signals, workflow automation, and internal copilots.<br>
Promote reusable patterns instead of isolated experiments.</p>
<p><strong>6. Vendor and partner evaluation</strong><br>
Evaluate AI vendors, cloud AI services, local models, open source frameworks, and specialized fintech AI solutions.<br>
Run structured vendor assessments covering technical fit, security, data residency, cost, integration effort, support, and long term sustainability.<br>
Support procurement and management in making informed build versus buy decisions.</p>
<p><strong>7. Team enablement and knowledge sharing</strong><br>
Mentor engineers, analysts, product owners, and business teams on practical AI usage.<br>
Create awareness sessions, internal guidelines, and reusable templates for AI opportunity assessment.<br>
Support the development of internal AI capabilities and reduce dependency on external vendors where possible.</p>
<h4>Requirements</h4>
<p>Bachelor degree in computer science, software engineering, data science, AI, or a related technical field.<br>
8-plus years of overall technology experience, with at least 3 years in AI, machine learning, data science, or advanced analytics.<br>
Strong hands-on understanding of modern AI concepts, including LLMs, RAG, embeddings, prompt engineering, AI agents, computer vision, document AI, predictive analytics, and MLOps.<br>
Strong software engineering background, preferably with Python and API based system integration.<br>
Experience designing and delivering production grade AI or data driven solutions.<br>
Good understanding of cloud AI services, managed ML platforms, open source AI frameworks, and model deployment approaches.<br>
Strong understanding of data privacy, security, responsible AI, and model governance.<br>
Ability to communicate clearly with both technical and non-technical stakeholders.<br>
Strong problem solving skills and ability to challenge unclear or low value AI ideas.</p>
<h4>Preferred qualifications:</h4>
<ul>
<li>Experience in fintech, banking, payments, telecom, financial services, or regulated industries.</li>
<li>Experience with fraud detection, KYC automation, AML support, customer service automation, or transaction analytics.</li>
<li>Experience with Arabic language AI use cases, OCR, document processing, or image based verification.</li>
<li>Experience with OpenShift, Kubernetes, microservices, API gateways, CI/CD, and enterprise integration.</li>
<li>Experience evaluating AI vendors and preparing business cases for technology investment.</li>
<li>Knowledge of data platforms, data pipelines, BI, and analytics environments.</li>
</ul></p><p></p>
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
Result of Service<br>Phase 1, 2026: Technical Review, Revision, ToT Design, and M&E Framework, Three Months During Phase 1, the Consultant shall lead the technical update of the STG-TI and prepare the training and monitoring tools needed for implementation. • Conduct a structured clinical review of the current STG-TI and identify gaps, inconsistencies, outdated pathways, and areas of potential clinical risk. • Benchmark outpatient clinical care, preventive care, promotive care, emergency care, child health, STI management, and life-course health services against current WHO guidance and international family medicine standards. • Draft and revise updated clinical content for priority conditions, including the ten most common diseases managed at UNRWA health centres, child health protocols, STI diagnosis and treatment, rational prescribing, and antibiotic stewardship. • Integrate patient-centred, family-centred, preventive, and life-course approaches across relevant clinical protocols. • Coordinate technical consultations with UNRWA focal points and incorporate feedback into a coherent final draft. • Design the ToT curriculum, facilitator guide, participant materials, presentations, case studies, competency checklists, pre- and post-test tools, and training evaluation forms. • Develop a practical implementation monitoring framework and mechanisms to track field-level implementation progress. Phase 2, 2027: ToT Delivery, Cascade Support, and Implementation Monitoring, One Month During Phase 2, the Consultant shall deliver the ToT and support field-level roll-out of the updated STG-TI. • Conduct standardized ToT sessions for selected Senior Medical Officers, Field Family Medicine Specialists, and training focal points across the five fields of operation. • Deliver four ToT sessions per field, through in-person or virtual modality as agreed in the final work plan and subject to operational access. • Assess trainer readiness through participation, competency checklists, knowledge assessment, and trainer feedback. • Support cascade training in each field and provide online support to each trainer during at least one cascade training session • Monitor implementation of the updated guidance, document field-level barriers, and provide practical recommendations to improve clinical uptake and training quality.<br> Work Location<br>HQA<br> Expected duration<br>4 months<br> Duties and Responsibilities<br>The overall objective is to review, update, and operationalize the UNRWA STG-TI through an evidence-based technical revision, a structured ToT package, field-level training support, and practical monitoring arrangements. 1. Evidence-based clinical review. Review the existing STG-TI with priority focus on general outpatient clinical management, the ten most common diseases managed at UNRWA health centres, child health protocols, and diagnosis and treatment of sexually transmitted infections. 2. Clinical alignment and thematic strengthening. Align the updated guidance with current WHO standards and international family medicine practice within UNRWA’s primary health care delivery context, with emphasis on holistic care, family-centered care, symptom-based clinical reasoning, and rational prescribing. 3. Finalization of updated guidance. Revise and finalize the STG-TI in close coordination with UNRWA technical staff, ensuring technical accuracy, internal consistency, clarity, and operational feasibility across all fields. 4. Training of Trainers package. Develop a modular ToT curriculum and training materials directly mapped to the updated STG-TI, including training objectives, competencies, session plans, case studies, presentations, assessment tools, and trainer guidance. 5. ToT delivery and cascade support. Conduct four standardized ToT sessions per field of operation, unless otherwise agreed with UNRWA, and provide online support to each trainer during at least one cascade training session. 6. Implementation monitoring. Support UNRWA to monitor implementation of the updated guidance.<br> Qualifications/special skills<br>• Advanced university degree or postgraduate specialization in Family Medicine, such as Jordanian Board, Arab Board, or equivalent internationally recognized qualification. A closely related clinical primary health care discipline should be considered where relevant. • A Bachelor of Medicine and Bachelor of Surgery or Medical Doctor degree combined with extensive clinical experience and strong clinical guideline development credentials shall be considered on a case-by-case basis. • At least eight years of progressively responsible professional experience in family medicine, clinical practice, primary health care, clinical guideline development, or health systems advisory work.<br> Languages<br>• Excellent analytical, technical writing, editing, facilitation, and presentation skills. • Fluency in spoken and written English is required. Working knowledge of Arabic is an asset.<br> Additional Information<br>Hybrid modality, with a 40% level of engagement during each active month. The initial duration will comprise three months in 20026 & one month in 2027. Phase 2 may be extended by up to two additional months, to a maximum of three months, subject to operational needs, satisfactory performance, availability of funds and written approval by UNRWA.<br> No Fee<br>THE UNITED NATIONS DOES NOT CHARGE A FEE AT ANY STAGE OF THE RECRUITMENT PROCESS (APPLICATION, INTERVIEW MEETING, PROCESSING, OR TRAINING). THE UNITED NATIONS DOES NOT CONCERN ITSELF WITH INFORMATION ON APPLICANTS’ BANK ACCOUNTS.<br><br><br>
</div>
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p> </p> <p>All NRC employees are expected to work in accordance with the organization s core values: dedication, innovation, inclusivity and accountability. These attitudes and believes shall guide our actions and relationships.</p> <p> </p> <p> <br> <strong>1.Role and responsibilities</strong> <br>NRC is implementing a Shelter Programme in Zaatari and Azraq refugee camps in Jordan to improve the living conditions of refugees through the provision of adequate shelter assistance and support to meet their basic needs. The Shelter Technical Assistant is responsible for planning, supervising, and monitoring shelter maintenance and construction activities, ensuring that implementation is completed safely, efficiently, on time, and in accordance with approved technical specifications, quality standards, and NRC procedures.</p> <p> <br> <strong>Generic responsibilities :</strong> <br>These responsibilities shall be the same for all positions with the same title. The responsibilities shall be short and essential. Details belong in the Work- and Professional Development Plan.</p> <p> <br>1.Adhere to NRC policies, tools, handbooks and guidelines<br>2.Assist in the implementation of the Shelter programme according to the agreed plan of action<br>3.Implements independently procedures and activities within own function or core competency as delegated<br>4.Organize and deliver assigned tasks in line with agreed priorities, quality standards, and deadlines.<br>5.Develop and maintain knowledge of the specialist area of work in which technical assistance and support is being provided, in order to be most effective in supporting the team<br>6.Use initiative in day to day problem solving in line with agreed procedures, priorities and standards for the area of work<br>7.Prepare and develop status reports as required by management<br>8.Ensure proper filing of documents<br>9.Promote and share ideas for improvement in your area of expertise</p> <p> <br> <strong>Specific responsibilities:</strong> <br>These responsibilities shall be adapted to the particularities of the job location and context, phase of operation, strategic focus and type of programme intervention. This section shall be revised whenever a new employee is hired or the context changes significantly.</p> <p> <br> Resolves engineering problems by collecting and analyzing information; researching, analyzing, adapting, and modifying engineering techniques; recommending solutions; preparing drawings, schematics, and diagrams; evaluating components, materials, and suppliers; resolving design integration issues; developing specifications and safety standards; performing installations.<br> Supervise daily shelter construction, maintenance, and rehabilitation activities to ensure compliance with approved technical specifications, BoQs, safety requirements, and quality standards.<br> Monitor the performance of incentive-based volunteers and skilled labourers, ensuring work is completed efficiently and according to agreed schedules.<br> Conduct relevant assessments in the camp, including but not limited to caravan repairing assessment.<br> Following up with labors and making sure that all requested tasks are done based on the agreed specifications, requirements, quality, and on time.<br> Reporting work progress on daily, weekly or monthly basis as it will be agreed with the line manager based on the available workload and based on the nature of the given task.<br> Prepare detailed plans for project implementation and ensure follow up and updating of the plan during implementation.<br> Prepare material requests, dispatch forms, and quantity estimates based on approved designs and Bills of Quantities (BoQs).<br> Immediately report implementation challenges, delays, risks, and technical issues, together with proposed mitigation measures.<br> Other functions that might be assigned by the supervisor.</p> <p> <br> <u>Critical interfaces:</u> <br>By interfaces, NRC means processes and projects that are interlinked with other departments/units or persons. Relevant interfaces for this position are:</p> <p> <br> Relevant Core Competency implementation staff<br> Support teams, Finance, HR, Admin and Logistics<br> Communications staff<br> Protection staff<br> M&E department<br> UNHCR Technical unit</p> <p> <br>Scale and scope of position:<br>Staff: IBV S<br>Stakeholders: UNHCR, SRAD, INGOs in the camp<br>Budgets: NA<br>Information: NRC Databases, Agresso, Intranet<br>Legal or compliance: Terms of employment</p> <p> <b><br></b></p><p> <b><u>1. Professional competencies</u> <br></b>These are skills, knowledge and experience that are important for effective performance.<br>Generic professional competencies:</p> <p> <br> Experience from working within technical expertise in a humanitarian/recovery context<br> Knowledge and experience within a relevant administration, craft or technical field and ideally a relevant vocational qualification<br> Previous experience from working in complex and volatile contexts<br> Documented results related to the position s responsibilities<br> Some knowledge of English</p> <p> <br> <u>Context/ Specific skills, knowledge and experience:</u> </p> <p> <br> B.A degree in engineering, Civil/Architectural/Mechanical/Electrical engineering.<br> 1 year of experience</p> <p> <br>2. Behavioural competencies <br>These are personal qualities that influence how successful people are in their job. NRC s Competency Framework states 12 behavioural competencies, and the following are essential for this position:</p> <p> <br> Handling insecure environment<br> Planning and delivering results<br> Managing resources to optimize results<br> Empowering and building trust<br> Communicating with impact and respect</p> <p> <br> <br> <strong>3 Performance Management</strong> <br>The employee will be accountable for the responsibilities and the competencies, in accordance with the NRC Performance Management Manual. The following documents will be used for performance reviews:</p> <p> <br> The Job Description<br> The Work and Development Plan<br> The Mid-term/End-of-trial Period Performance Review Template<br> The End-term Performance Review Template<br> The NRC Competency Framework</p> <p> </p> <p> <u>Other: </u> <u> </u> <u>Duration and type of contract: until 31 Dec2026- Non renewable </u> </p></div></section>
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<span>About Zaincash ZainCash Iraq is a leading mobile wallet in Iraq and recognized as Forbes top Fintech company of 2023 and 2024 as well as GSMA’s Best Mobile Innovation Supporting Humanitarian Situations.<br> The company offers a range of consumer and business services including local and international money transfer, bill payments, companion payment cards, payroll, aid disbursement, and more.<br> For more information, please visit www.<br>zaincash.iq. Responsibilities: 1.<br> AI Strategy and Use Case Development Identify high value AI opportunities across customer experience, fraud detection, KYC, operations automation, risk management, compliance, customer support, marketing, analytics, and internal productivity.<br> Work with business and technology stakeholders to evaluate AI ideas based on business value, feasibility, data readiness, cost, risk, and implementation complexity.<br> Build and maintain an AI use case pipeline with clear prioritization, expected impact, ownership, and delivery roadmap.<br> 2. Solution Design and Technical Leadership Translate business problems into practical AI solution designs, including LLM based solutions, RAG, workflow automation, predictive models, document intelligence, image analysis, and intelligent agents.<br> Lead technical evaluation of AI platforms, models, tools, APIs, and vendors.<br> Define the right architecture for each use case, balancing accuracy, cost, latency, security, scalability, and maintainability.<br> Guide engineering teams on AI integration patterns, APIs, model deployment, observability, testing, and production readiness.<br> 3. Proof of Concept and Production Delivery Lead AI proof of concepts from problem framing to testing and business validation.<br> Define success metrics for each AI use case, including accuracy, automation rate, cost saving, fraud reduction, customer experience improvement, or operational efficiency.<br> Ensure successful use cases are transitioned from PoC to production with proper governance, monitoring, documentation, and support model.<br> Avoid AI for the sake of AI by ensuring every solution has a clear business case and measurable value.<br> 4. AI Governance, Risk, and Compliance Establish practical AI governance standards covering data privacy, security, responsible AI, model risk, explainability, auditability, and human in the loop controls.<br> Work with Information Security, Risk, Compliance, Legal, and Internal Audit to ensure AI solutions are aligned with regulatory and internal control requirements.<br> Evaluate AI solutions for data leakage, hallucination risk, bias, misuse, operational risk, and vendor dependency.<br> Define approval gates for AI use cases before they are deployed into production.<br> 5. Data and Platform Readiness Assess the availability, quality, and accessibility of data required for AI use cases.<br> Work with data, application, infrastructure, and security teams to improve AI readiness across ZainCash platforms.<br> Support the creation of reusable AI capabilities, such as document processing, knowledge search, customer support assistants, fraud signals, workflow automation, and internal copilots.<br> Promote reusable patterns instead of isolated experiments.<br> 6. Vendor and Partner Evaluation Evaluate AI vendors, cloud AI services, local models, open source frameworks, and specialized fintech AI solutions.<br> Run structured vendor assessments covering technical fit, security, data residency, cost, integration effort, support, and long term sustainability.<br> Support procurement and management in making informed build versus buy decisions.<br> 7. Team Enablement and Knowledge Sharing Mentor engineers, analysts, product owners, and business teams on practical AI usage.<br> Create awareness sessions, internal guidelines, and reusable templates for AI opportunity assessment.<br> Support the development of internal AI capabilities and reduce dependency on external vendors where possible.<br> Bachelor degree in Computer Science, Software Engineering, Data Science, AI, or a related technical field.<br> 8 plus years of overall technology experience, with at least 3 years in AI, machine learning, data science, or advanced analytics.<br> Strong hands on understanding of modern AI concepts, including LLMs, RAG, embeddings, prompt engineering, AI agents, computer vision, document AI, predictive analytics, and MLOps.<br> Strong software engineering background, preferably with Python and API based system integration.<br> Experience designing and delivering production grade AI or data driven solutions.<br> Good understanding of cloud AI services, managed ML platforms, open source AI frameworks, and model deployment approaches.<br> Strong understanding of data privacy, security, responsible AI, and model governance.<br> Ability to communicate clearly with both technical and non technical stakeholders.<br> Strong problem solving skills and ability to challenge unclear or low value AI ideas.<br> Preferred Qualifications: Experience in fintech, banking, payments, telecom, financial services, or regulated industries.<br> Experience with fraud detection, KYC automation, AML support, customer service automation, or transaction analytics.<br> Experience with Arabic language AI use cases, OCR, document processing, or image based verification.<br> Experience with OpenShift, Kubernetes, microservices, API gateways, CI/CD, and enterprise integration.<br> Experience evaluating AI vendors and preparing business cases for technology investment.<br> Knowledge of data platforms, data pipelines, BI, and analytics environments.<br></span> </div>
<p><h4>Job summary<\/h4>\n<p>Assists the director of security in managing security operations on a daily basis. Areas of responsibilities include the protection and safety of property assets, employees, guests and property, accident and fire prevention and response. Ensures the continuous protection of guests, employees and hotel assets. Maintains logs, certifications and documents required by law and standard operating procedures.<\/p>\n\n<h4>Candidate profile<\/h4>\n<p><strong>Education and experience<\/strong><\/p>\n<ul>\n<li>High school diploma or GED; 3 years experience in the security\/loss prevention or related professional area.<\/li>\n<li>Or 2-year degree from an accredited university in criminal justice or related major; 1 year experience in the security\/loss prevention or related professional area.<\/li>\n<\/ul>\n\n<h4>Core work activities<\/h4>\n<p><strong>Managing security operations<\/strong><\/p>\n<ul>\n<li>Assists in the development and implementation of emergency procedures.<\/li>\n<li>Recommends follow-up action for security breaches.<\/li>\n<li>Conducts investigation of all losses of property assets and refers to proper management for disposition.<\/li>\n<li>Deploys security staff to effectively monitor and protect property assets.<\/li>\n<li>Complies with all corporate security safety and security management guidelines and procedures.<\/li>\n<li>Completes proper documentation and reports all employee accident and general liability incidents to claims reporting service.<\/li>\n<li>Conducts periodic patrols of entire property and parking areas.<\/li>\n<li>Recognizes success across areas of responsibility.<\/li>\n<li>Handles guest problems and complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.<\/li>\n<li>Identifies and makes recommendations for minimizing physical hazards and unsafe work practices.<\/li>\n<li>Implements action plans to monitor and control risk.<\/li>\n<li>Keeps abreast of local criminal activity as it may impact property.<\/li>\n<li>Maintains required reports and documentation regarding patrols of property and parking areas.<\/li>\n<li>Inspects all security equipment and ensures it is fully functioning.<\/li>\n<li>Provides means for obtaining necessary medical attention on a timely basis.<\/li>\n<li>Conducts hourly employee performance appraisals according to standard operating procedures.<\/li>\n<li>Identifies the educational needs of others, developing formal educational or training programs or classes, and teaching or instructing others.<\/li>\n<li>Completes disciplinary procedures and documentation according to standard and local operating procedures (SOPs and LSOPs) and supports the peer review process.<\/li>\n<li>Maintains first aid and CPR certifications required for security officers.<\/li>\n<li>Implements local authority requirement for security and safety.<\/li>\n<\/ul>\n\n<p><strong>Leading security teams<\/strong><\/p>\n<ul>\n<li>Attends pre- and post-convention and weekly forecast meetings to understand group needs and gather critical information to communicate to security officers.<\/li>\n<li>Celebrates successes by publicly recognizing the contributions of team members.<\/li>\n<li>Communicates the importance of safety procedures, detailing procedure codes, ensuring employee understanding of safety codes, monitoring processes and procedures related to safety.<\/li>\n<li>Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial\/business decision making; demonstrates honesty\/integrity; leads by example.<\/li>\n<li>Solicits employee feedback, utilizes an \"open door\" policy and reviews employee satisfaction results to identify and address employee problems or concerns.<\/li>\n<li>Encourages and builds mutual trust, respect, and cooperation among team members.<\/li>\n<li>Identifies the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.<\/li>\n<li>Provides guidance and direction to subordinates, including setting performance standards and monitoring performance.<\/li>\n<li>Provides personal assistance, medical attention, emotional support, or other personal care to others such as coworkers, customers, or patients.<\/li>\n<li>Serves as a role model to demonstrate appropriate behaviors.<\/li>\n<\/ul>\n\n<p><strong>Providing and ensuring exceptional customer service<\/strong><\/p>\n<ul>\n<li>Displays leadership in guest hospitality, exemplifies excellent customer service and creates a positive atmosphere for guest relations.<\/li>\n<li>Empowers employees to provide excellent customer service.<\/li>\n<li>Meets quality standards and customer expectations on a daily basis.<\/li>\n<li>Provides services that are above and beyond for customer satisfaction and retention.<\/li>\n<\/ul>\n\n<p><strong>Conducting human resources activities<\/strong><\/p>\n<ul>\n<li>Assists in minimizing cost of accident claims through aggressive claims management.<\/li>\n<li>Brings issues to the attention of human resources as necessary.<\/li>\n<li>Strives to improve service performance.<\/li>\n<li>Administers property policies fairly and consistently.<\/li>\n<\/ul>\n\n<p><strong>Additional responsibilities<\/strong><\/p>\n<ul>\n<li>Analyzes information and evaluates results to choose the best solution and solve problems.<\/li>\n<li>Develops and maintains a working relationship with local law enforcement authorities.<\/li>\n<li>Informs and\/or updates the executives, the peers and the subordinates on relevant information in a timely manner.<\/li>\n<li>Provides information to supervisors, co-workers, and subordinates by telephone, in written form, or in person.<\/li>\n<li>Provides guidance in setting health and safety policies and standards.<\/li>\n<li>Coordinates with event sales for VIP escort and media control for large events.<\/li>\n<\/ul>\n\n<p>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.<\/p>\n\n<p>At Westin, we are committed to empowering guests to regain control and enhance their well-being when they need it most while traveling, ensuring they can be the best version of themselves. To achieve the brand mission of becoming the preeminent wellness brand in hospitality, we need passionate and engaged associates to bring the brand\u2019s unique programming to life. We want our associates to embrace their own well-being practices both on and off property. You are the ideal Westin candidate if you are passionate; you are active and take pride in how you maintain your well-being; you are optimistic; you are adventurous. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.<\/p><\/p><p><\/p>
<p><h4>AI & Data | AI Insights and Engagement | Consultant / Senior Consultant</h4>
<p>Looking for a rewarding career? Take a closer look at Deloitte & Touche. When you work for us, you commit to a career at one of the largest and most prestigious professional services firms in the world. We have received numerous awards over the last few years, including Best Employer in the Middle East, Best Consulting Firm, and the Middle East Training & Development Excellence Award.</p>
<h4>Our purpose</h4>
<p>Deloitte makes an impact that matters. Every day we challenge ourselves to do what matters most—for clients, for our people, and for society. We serve clients distinctively, bringing innovative insights, solving complex challenges, and unlocking sustainable growth. We inspire our talented professionals to deliver outstanding value to clients, providing an exceptional career experience and an inclusive and collaborative culture. We contribute to society, building confidence and trust in the markets, upholding the integrity of organizations, and supporting our communities.</p>
<p>Our shared values guide the way we behave to make a positive, enduring impact:</p>
<ul>
<li><strong>Integrity</strong></li>
<li><strong>Outstanding value to markets and clients</strong></li>
<li><strong>Commitment to each other</strong></li>
<li><strong>Strength from cultural diversity</strong></li>
</ul>
<h4>Overview</h4>
<p>During your tenure as a Consultant / Senior Consultant in the AI & Data team, you will demonstrate and develop your capabilities in the following areas:</p>
<h4>Technical capabilities:</h4>
<ul>
<li>Proficiency in programming languages such as SAS, Python, R, or Scala for data manipulation, analysis, and model development.</li>
<li>Extensive knowledge of statistical analysis and mathematical modeling techniques.</li>
<li>Hands-on experience with machine learning frameworks and libraries, such as TensorFlow, scikit-learn, or PyTorch.</li>
<li>Strong SQL skills for data querying and database management.</li>
<li>Understanding of NLP, NLG, and GenAI techniques.</li>
<li>Familiarity with big data processing tools like Hadoop, Spark, or Apache Flink.</li>
<li>Ability to work with cloud platforms like AWS, Azure, or Google Cloud for data storage and processing.</li>
<li>Experience in using deployment techniques such as cron jobs, Docker, and Kubernetes.</li>
<li>Hands-on experience in advanced data analysis techniques to extract insights, identify trends, and solve complex business problems.</li>
<li>Develop and implement statistical models, machine learning algorithms, and data mining techniques to discover patterns and opportunities in large datasets.</li>
<li>Clean, preprocess, and manipulate raw data to ensure data integrity and accuracy.</li>
<li>Collaborate with cross-functional teams to understand business requirements and translate them into data-driven solutions.</li>
<li>Design and build predictive models for various business applications, such as customer segmentation, churn prediction, and demand forecasting.</li>
<li>Conduct exploratory data analysis and visualization to communicate findings and recommendations effectively.</li>
<li>Stay up-to-date with the latest advancements in data science and technology to continuously improve analytical methodologies and tools.</li>
</ul>
<h4>Functional capabilities:</h4>
<ul>
<li>Produce a high-quality work product and collaborate with others to deliver a superior client experience.</li>
<li>Understand how business functions operate and how sector trends impact a client’s business.</li>
<li>Identify opportunities to improve the efficiency and effectiveness of key processes within a business function.</li>
<li>Solid understanding of business processes and the ability to apply data science concepts to solve real-world challenges.</li>
<li>Experience with data visualization tools like Tableau, Power BI, or matplotlib to create intuitive and actionable visualizations.</li>
<li>Proficiency in data storytelling, presenting complex analysis results to non-technical stakeholders in a clear and understandable manner.</li>
<li>Knowledge of data governance and ethics, ensuring compliance with data protection and privacy regulations.</li>
<li>Strong domain knowledge in the relevant industry (e.g., banking, finance, e-commerce, retail etc.) is a plus.</li>
</ul>
<h4>Leadership capabilities:</h4>
<ul>
<li>Identify and embrace our purpose and values and put these into practice in their professional life.</li>
<li>Develop self by actively seeking opportunities for growth, share knowledge and experiences with others, and act as a strong brand ambassador.</li>
<li>Seek opportunities to challenge self; team with others across businesses and borders to deliver and take accountability for own and team results.</li>
<li>Build relationships and communicate effectively in order to positively influence peers and other stakeholders.</li>
<li>Understand objectives for clients and Deloitte, align own work to objectives and set personal priorities.</li>
<li>Excellent communication and people skills, with a strong emphasis on team working.</li>
<li>Strong administrative and numeracy skills and ability to analyze complex data with good attention to details.</li>
<li>Ability to lead and mentor junior data scientists, guiding them in their professional growth and development.</li>
<li>Demonstrated project management skills, including the ability to plan, prioritize, and execute projects within deadlines.</li>
<li>Excellent communication and interpersonal skills to foster effective collaboration with team members and stakeholders.</li>
<li>Proven problem-solving and critical-thinking abilities, with a focus on driving innovative solutions.</li>
<li>Strong business acumen, identifying opportunities where data science can drive business value and growth.</li>
</ul>
<h4>Required qualifications:</h4>
<ul>
<li>Bachelor's or Master's degree in Computer Science, Statistics, Mathematics, or a related field.</li>
<li>1-6 years of practical experience in data science or related roles.</li>
<li>Previous experience working on data-intensive projects and delivering data-driven insights to stakeholders.</li>
<li>Good command of written and spoken English.</li>
<li>Ability to handle multiple tasks and responsibilities in a deadline-oriented environment and flexible work hours.</li>
<li>Willingness to travel across GCC region (50-75% of time).</li>
</ul>
<h4>Additional preferred qualifications:</h4>
<ul>
<li>Experience in Big Four or Global System Integrators is a plus.</li>
<li>Arabic language is a plus.</li>
<li>Professional certification in any of the above-mentioned tools or platforms will be a plus.</li>
<li>Publications or articles on data science topics is a plus.</li>
<li>Patents on machine learning would be an added advantage.</li>
</ul></p><p></p>
<p><h4>AI & Data | AI Insights and Engagement | Consultant / Senior Consultant</h4>
<p>Looking for a rewarding career? Take a closer look at Deloitte & Touche. When you work for us, you commit to a career at one of the largest and most prestigious professional services firms in the world. We have received numerous awards over the last few years, including Best Employer in the Middle East, Best Consulting Firm, and the Middle East Training & Development Excellence Award.</p>
<h4>Our purpose</h4>
<p>Deloitte makes an impact that matters. Every day we challenge ourselves to do what matters most—for clients, for our people, and for society. We serve clients distinctively, bringing innovative insights, solving complex challenges, and unlocking sustainable growth. We inspire our talented professionals to deliver outstanding value to clients, providing an exceptional career experience and an inclusive and collaborative culture. We contribute to society, building confidence and trust in the markets, upholding the integrity of organizations, and supporting our communities.</p>
<p>Our shared values guide the way we behave to make a positive, enduring impact:</p>
<ul>
<li><strong>Integrity</strong></li>
<li><strong>Outstanding value to markets and clients</strong></li>
<li><strong>Commitment to each other</strong></li>
<li><strong>Strength from cultural diversity</strong></li>
</ul>
<h4>Overview</h4>
<p>During your tenure as a Consultant / Senior Consultant in the AI & Data team, you will demonstrate and develop your capabilities in the following areas:</p>
<h4>Technical capabilities:</h4>
<ul>
<li>Proficiency in programming languages such as SAS, Python, R, or Scala for data manipulation, analysis, and model development.</li>
<li>Extensive knowledge of statistical analysis and mathematical modeling techniques.</li>
<li>Hands-on experience with machine learning frameworks and libraries, such as TensorFlow, scikit-learn, or PyTorch.</li>
<li>Strong SQL skills for data querying and database management.</li>
<li>Understanding of NLP, NLG, and GenAI techniques.</li>
<li>Familiarity with big data processing tools like Hadoop, Spark, or Apache Flink.</li>
<li>Ability to work with cloud platforms like AWS, Azure, or Google Cloud for data storage and processing.</li>
<li>Experience in using deployment techniques such as cron jobs, Docker, and Kubernetes.</li>
<li>Hands-on experience in advanced data analysis techniques to extract insights, identify trends, and solve complex business problems.</li>
<li>Develop and implement statistical models, machine learning algorithms, and data mining techniques to discover patterns and opportunities in large datasets.</li>
<li>Clean, preprocess, and manipulate raw data to ensure data integrity and accuracy.</li>
<li>Collaborate with cross-functional teams to understand business requirements and translate them into data-driven solutions.</li>
<li>Design and build predictive models for various business applications, such as customer segmentation, churn prediction, and demand forecasting.</li>
<li>Conduct exploratory data analysis and visualization to communicate findings and recommendations effectively.</li>
<li>Stay up-to-date with the latest advancements in data science and technology to continuously improve analytical methodologies and tools.</li>
</ul>
<h4>Functional capabilities:</h4>
<ul>
<li>Produce a high-quality work product and collaborate with others to deliver a superior client experience.</li>
<li>Understand how business functions operate and how sector trends impact a client’s business.</li>
<li>Identify opportunities to improve the efficiency and effectiveness of key processes within a business function.</li>
<li>Solid understanding of business processes and the ability to apply data science concepts to solve real-world challenges.</li>
<li>Experience with data visualization tools like Tableau, Power BI, or matplotlib to create intuitive and actionable visualizations.</li>
<li>Proficiency in data storytelling, presenting complex analysis results to non-technical stakeholders in a clear and understandable manner.</li>
<li>Knowledge of data governance and ethics, ensuring compliance with data protection and privacy regulations.</li>
<li>Strong domain knowledge in the relevant industry (e.g., banking, finance, e-commerce, retail etc.) is a plus.</li>
</ul>
<h4>Leadership capabilities:</h4>
<ul>
<li>Identify and embrace our purpose and values and put these into practice in their professional life.</li>
<li>Develop self by actively seeking opportunities for growth, share knowledge and experiences with others, and act as a strong brand ambassador.</li>
<li>Seek opportunities to challenge self; team with others across businesses and borders to deliver and take accountability for own and team results.</li>
<li>Build relationships and communicate effectively in order to positively influence peers and other stakeholders.</li>
<li>Understand objectives for clients and Deloitte, align own work to objectives and set personal priorities.</li>
<li>Excellent communication and people skills, with a strong emphasis on team working.</li>
<li>Strong administrative and numeracy skills and ability to analyze complex data with good attention to details.</li>
<li>Ability to lead and mentor junior data scientists, guiding them in their professional growth and development.</li>
<li>Demonstrated project management skills, including the ability to plan, prioritize, and execute projects within deadlines.</li>
<li>Excellent communication and interpersonal skills to foster effective collaboration with team members and stakeholders.</li>
<li>Proven problem-solving and critical-thinking abilities, with a focus on driving innovative solutions.</li>
<li>Strong business acumen, identifying opportunities where data science can drive business value and growth.</li>
</ul>
<h4>Required qualifications:</h4>
<ul>
<li>Bachelor's or Master's degree in Computer Science, Statistics, Mathematics, or a related field.</li>
<li>1-6 years of practical experience in data science or related roles.</li>
<li>Previous experience working on data-intensive projects and delivering data-driven insights to stakeholders.</li>
<li>Good command of written and spoken English.</li>
<li>Ability to handle multiple tasks and responsibilities in a deadline-oriented environment and flexible work hours.</li>
<li>Willingness to travel across GCC region (50-75% of time).</li>
</ul>
<h4>Additional preferred qualifications:</h4>
<ul>
<li>Experience in Big Four or Global System Integrators is a plus.</li>
<li>Arabic language is a plus.</li>
<li>Professional certification in any of the above-mentioned tools or platforms will be a plus.</li>
<li>Publications or articles on data science topics is a plus.</li>
<li>Patents on machine learning would be an added advantage.</li>
</ul></p><p></p>
<p>All NRC employees are expected to work in accordance with the organization’s core values: dedication, innovation, inclusivity and accountability. These attitudes and believes shall guide our actions and relationships.<br>
<br>
<strong>1.Role and responsibilities</strong><br>
NRC is implementing a Shelter Programme in Zaatari and Azraq refugee camps in Jordan to improve the living conditions of refugees through the provision of adequate shelter assistance and support to meet their basic needs. The Shelter Technical Assistant is responsible for planning, supervising, and monitoring shelter maintenance and construction activities, ensuring that implementation is completed safely, efficiently, on time, and in accordance with approved technical specifications, quality standards, and NRC procedures.</p>
<p><br>
<strong>Generic responsibilities :</strong><br>
These responsibilities shall be the same for all positions with the same title. The responsibilities shall be short and essential. Details belong in the Work- and Professional Development Plan.</p>
<p><br>
1.Adhere to NRC policies, tools, handbooks and guidelines<br>
2.Assist in the implementation of the Shelter programme according to the agreed plan of action<br>
3.Implements independently procedures and activities within own function or core competency as delegated<br>
4.Organize and deliver assigned tasks in line with agreed priorities, quality standards, and deadlines.<br>
5.Develop and maintain knowledge of the specialist area of work in which technical assistance and support is being provided, in order to be most effective in supporting the team<br>
6.Use initiative in day to day problem solving in line with agreed procedures, priorities and standards for the area of work<br>
7.Prepare and develop status reports as required by management<br>
8.Ensure proper filing of documents<br>
9.Promote and share ideas for improvement in your area of expertise</p>
<p><br>
<strong>Specific responsibilities:</strong><br>
These responsibilities shall be adapted to the particularities of the job location and context, phase of operation, strategic focus and type of programme intervention. This section shall be revised whenever a new employee is hired or the context changes significantly.</p>
<p><br>
• Resolves engineering problems by collecting and analyzing information; researching, analyzing, adapting, and modifying engineering techniques; recommending solutions; preparing drawings, schematics, and diagrams; evaluating components, materials, and suppliers; resolving design integration issues; developing specifications and safety standards; performing installations.<br>
• Supervise daily shelter construction, maintenance, and rehabilitation activities to ensure compliance with approved technical specifications, BoQs, safety requirements, and quality standards.<br>
• Monitor the performance of incentive-based volunteers and skilled labourers, ensuring work is completed efficiently and according to agreed schedules.<br>
• Conduct relevant assessments in the camp, including but not limited to caravan repairing assessment.<br>
• Following up with labors and making sure that all requested tasks are done based on the agreed specifications, requirements, quality, and on time.<br>
• Reporting work progress on daily, weekly or monthly basis as it will be agreed with the line manager based on the available workload and based on the nature of the given task.<br>
• Prepare detailed plans for project implementation and ensure follow up and updating of the plan during implementation.<br>
• Prepare material requests, dispatch forms, and quantity estimates based on approved designs and Bills of Quantities (BoQs).<br>
• Immediately report implementation challenges, delays, risks, and technical issues, together with proposed mitigation measures.<br>
• Other functions that might be assigned by the supervisor.</p>
<p><br>
<u>Critical interfaces:</u><br>
By interfaces, NRC means processes and projects that are interlinked with other departments/units or persons. Relevant interfaces for this position are:</p>
<p><br>
• Relevant Core Competency implementation staff<br>
• Support teams, Finance, HR, Admin and Logistics<br>
• Communications staff<br>
• Protection staff<br>
• M&E department<br>
• UNHCR Technical unit</p>
<p><br>
Scale and scope of position:<br>
Staff: IBV’S<br>
Stakeholders: UNHCR, SRAD, INGOs in the camp<br>
Budgets: NA<br>
Information: NRC Databases, Agresso, Intranet<br>
Legal or compliance: Terms of employment</p>
<p><br>
<br>
<strong>2 Competencies:</strong><br>
Competencies are important in order for the employee and the organisation to deliver desired results. They are relevant for all staff and are divided into the following two categories:</p>
<p><br>
<u>1. Professional competencies</u><br>
These are skills, knowledge and experience that are important for effective performance.<br>
Generic professional competencies:</p>
<p><br>
• Experience from working within technical expertise in a humanitarian/recovery context<br>
• Knowledge and experience within a relevant administration, craft or technical field and ideally a relevant vocational qualification<br>
• Previous experience from working in complex and volatile contexts<br>
• Documented results related to the position’s responsibilities<br>
• Some knowledge of English</p>
<p><br>
<u>Context/ Specific skills, knowledge and experience:</u></p>
<p><br>
• B.A degree in engineering, Civil/Architectural/Mechanical/Electrical engineering.<br>
• 1 year of experience</p>
<p><br>
2. Behavioural competencies <br>
These are personal qualities that influence how successful people are in their job. NRC’s Competency Framework states 12 behavioural competencies, and the following are essential for this position:</p>
<p><br>
• Handling insecure environment<br>
• Planning and delivering results<br>
• Managing resources to optimize results<br>
• Empowering and building trust<br>
• Communicating with impact and respect</p>
<p><br>
<br>
<strong>3 Performance Management</strong><br>
The employee will be accountable for the responsibilities and the competencies, in accordance with the NRC Performance Management Manual. The following documents will be used for performance reviews:</p>
<p><br>
• The Job Description<br>
• The Work and Development Plan<br>
• The Mid-term/End-of-trial Period Performance Review Template<br>
• The End-term Performance Review Template<br>
• The NRC Competency Framework</p>
<p> </p>
<p><u>Other: Duration and type of contract: until 31 Dec2026- Non renewable </u></p>
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p>Looking for a rewarding career? Take a closer look at Deloitte & Touche. When you work for us, you commit to a career at one of the largest and most prestigious professional services firms in the world. We have received numerous awards over the last few years, including Best Employer in the Middle East, and Best Consulting Firm, and the Middle East Training & Development Excellence Award. Our Purpose Deloitte makes an impact that matters. Every day we challenge ourselves to do what matters most for clients, for our people, and for society. We serve clients distinctively, bringing innovative insights, solving complex challenges, and unlocking sustainable growth. We inspire our talented professionals to deliver outstanding value to clients, providing an exceptional career experience and an inclusive and collaborative culture. We contribute to society, building confidence and trust in the markets, upholding the integrity of organizations, and supporting our communities. Our shared values guide the way we behave to make a positive, enduring impact: Integrity Outstanding value to markets and clients Commitment to each other Strength from cultural diversity Overview During your tenure as a Consultant/ Senior Consultant in the AI & Data team, you will demonstrate and develop your capabilities in the following areas:</p><p>Technical Capabilities: Proficiency in programming languages such as SAS, Python, R, or Scala for data manipulation, analysis, and model development. Extensive knowledge of statistical analysis and mathematical modeling techniques. Hands-on experience with machine learning frameworks and libraries, such as TensorFlow, scikit-learn, or PyTorch. Strong SQL skills for data querying and database management. Understanding on NLP, NLG and GenAI techniques. Familiarity with big data processing tools like Hadoop, Spark, or Apache Flink. Ability to work with cloud platforms like AWS, Azure, or Google Cloud for data storage and processing. Experience in using deployment techniques such as cron jobs, docker and Kubernetes. Hands-on experience in advanced data analysis techniques to extract insights, identify trends, and solve complex business problems. Develop and implement statistical models, machine learning algorithms, and data mining techniques to discover patterns and opportunities in large datasets. Clean, preprocess, and manipulate raw data to ensure data integrity and accuracy. Collaborate with cross-functional teams to understand business requirements and translate them into data-driven solutions. Design and build predictive models for various business applications, such as customer segmentation, churn prediction, and demand forecasting. Conduct exploratory data analysis and visualization to communicate findings and recommendations effectively. Stay up-to-date with the latest advancements in data science and technology to continuously improve analytical methodologies and tools.</p><p>Functional Capabilities: Produce a high-quality work product and collaborate with others to deliver a superior client experience. Understand how business functions operate and how sector trends impact a client s business Identifies opportunities to improve the efficiency and effectiveness of key processes within a business function. Solid understanding of business processes and the ability to apply data science concepts to solve real-world challenges. Experience with data visualization tools like Tableau, Power BI, or matplotlib to create intuitive and actionable visualizations. Proficiency in data storytelling, presenting complex analysis results to non-technical stakeholders in a clear and understandable manner. Knowledge of data governance and ethics, ensuring compliance with data protection and privacy regulations. Strong domain knowledge in the relevant industry (e.g., banking, finance, e-commerce, retail etc) is a plus.</p><p>Leadership Capabilities: Identifies and embraces our purpose and values and puts these into practice in their professional life Develops self by actively seeking opportunities for growth, shares knowledge and experiences with others, and acts as a strong brand ambassador Seeks opportunities to challenge self; teams with others across businesses and borders to deliver and takes accountability for own and team results Builds relationships and communicates effectively in order to positively influence peers and other stakeholders Understands objectives for clients and Deloitte, aligns own work to objectives and sets personal priorities Excellent communication and people skills, with a strong emphasis on team working Strong administrative and numeracy skills and ability to analyze complex data with good attention to details Ability to lead and mentor junior data scientists, guiding them in their professional growth and development. Demonstrated project management skills, including the ability to plan, prioritize, and execute projects within deadlines. Excellent communication and interpersonal skills to foster effective collaboration with team members and stakeholders. Proven problem-solving and critical-thinking abilities, with a focus on driving innovative solutions. Strong business acumen, identifying opportunities where data science can drive business value and growth.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Bachelor's or Master's degree in Computer Science, Statistics, Mathematics, or a related field. 1-6 years of practical experience in data science or related roles. Previous experience working on data-intensive projects and delivering data-driven insights to stakeholders. Good command of written and spoken English. Ability to handle multiple tasks and responsibilities in a deadline-oriented environment and flexible work hours. Willingness to travel across GCC region (50-75% of time)</p><p>Experience in Big Four or Global System Integrators is a plus. Arabic language is a plus. Professional Certification in any of the above-mentioned tools or platforms will be a plus. Publications or articles on Data Science topics is a plus. Patents on machine learning would be an added advantage.</p><p></p></section>
<p>Our Mission is to Simplify Life. We are looking to Simplify and automate complex decision-making for customer centric industries, like Utilities, Financial Services, Logistics, and commerce, that drive the world's economies and you have the chance to join the revolution. We are trying to solve huge challenges in today's enterprise that are directly impacting the employee and customer experience. What can we promise you: Youu2019ll join a global family of awesome, passionate people that are working together to build a sustainable, scalable ecosystem committed to using logic to create a better experience. We want you to help us become better. You will be empowered to drive change and innovate. That we will invest in you. We will give you the opportunity to master your domain and drive excellence.</p><p>As Avertra Corpu2019s Senior JavaScript Engineer , you will be in charge of all duties related to the front-end platform, from developing designs for complicated applications to analyzing code. This includes optimizing applications, ensuring UI/UX feasibility, and implementing API designs and architecture.</p><p>Main Job Responsibilities:</p><ul><li>Lead Front-End Architecture and Design: Design and implement scalable, maintainable, and high-performance front-end architectures. Make strategic decisions on frameworks, libraries, and tools to enhance development efficiency and application performance.</li><li>Mentor and Guide Junior Developers: Provide technical guidance, code reviews, and mentorship to junior team members. Foster a culture of continuous learning and professional growth within the development team.</li><li>Collaborate with Cross-Functional Teams: Work closely with back-end engineers, UX/UI designers, product managers, and other stakeholders to define and implement innovative solutions. Ensure seamless integration of front-end applications with back-end services and APIs.</li><li>Ensure Technical Feasibility and Optimize Performance: Assess the technical feasibility of UI/UX designs and provide feedback for improvements. Optimize applications for maximum speed, scalability, and responsiveness across various devices and platforms.</li><li>Implement and Enforce Coding Standards: Establish and maintain coding best practices and standards to ensure code quality and consistency. Conduct regular code reviews to enforce standards and identify areas for improvement.</li><li>Drive Continuous Improvement and Innovation: Stay updated with the latest industry trends, technologies, and best practices in JavaScript and front-end development. Propose and implement enhancements to existing systems and processes to improve efficiency and product quality.</li><li>Manage Agile Development Processes: Participate actively in agile ceremonies such as sprint planning, daily stand-ups, and retrospectives. Help the team meet project deadlines and deliver high-quality features by effectively managing tasks and priorities.</li><li>Develop Automated Testing and Deployment Pipelines: Implement automated testing frameworks to ensure software reliability and reduce regression issues. Set up and maintain continuous integration/continuous deployment (CI/CD) pipelines to streamline the deployment process.</li><li>Ensure Security and Compliance: Integrate security best practices into front-end development to protect user data and ensure compliance with relevant regulations. Collaborate with security teams to conduct vulnerability assessments and address security concerns proactively.</li><li>Create and Maintain Documentation: Develop comprehensive documentation for front-end systems, processes, and APIs to facilitate knowledge sharing and onboarding. Ensure that all technical documentation is up-to-date and accessible to relevant team members.</li><li>Analyze and Resolve Complex Technical Issues: Troubleshoot and resolve performance bottlenecks, bugs, and other technical challenges in existing applications. Conduct root cause analysis for recurring issues and implement long-term solutions.</li><li>Coordinate with DevOps and Infrastructure Teams: Work with DevOps engineers to ensure smooth deployment and operation of front-end applications. Assist in managing environments, monitoring application performance, and ensuring high availability.</li></ul><p>Requirements Needed Competencies:</p><ul><li>Strong project management and organisational skills. Communication skills and critical thinking.</li><li>Designs and implements software solutions using modular programming principles to create maintainable, reusable, and scalable code.</li><li>Possesses a deep understanding of JavaScript fundamentals, has worked with modern frameworks to build scalable applications.</li></ul><p>Knowledge, Skills and Abilities:</p><ul><li>Ability to work in an Agile environment.</li><li>Development design patterns knowledge (ex: singleton pattern, interface segregation, KISS, DRY, etc...).</li><li>Demonstrates the ability to decompose complex problems into discrete, loosely-coupled components that can be developed, tested, and maintained independently.</li><li>Mentors junior developers and provides constructive code reviews that improve team capabilities.</li><li>Translates technical concepts for non-technical stakeholders and contributes to product planning discussions.</li><li>Implements security best practices including input validation, authentication, and protection against common vulnerabilities.</li></ul><p>Experience:</p><ul><li>At least 3-5 years of experience in web technologies, HTML, CSS, and JavaScript.</li><li>Experience with a responsive design for desktop/mobile.</li><li>Extensive HTML/CSS/Javascript coding experience, including Node and React.</li><li>Experience with Typescript.</li><li>Experience with ORMs such as Drizzle, Sequelize, or Prisma.</li><li>Experience working with and building APIs.</li></ul><p>Education:</p><ul><li>Bacheloru2019s Degree in Computer Science, Software Engineering or Information Technology.</li></ul><p>Travel: Depending on project needs</p><p>Work Schedule: Avertra Jordan office schedule</p><p><strong>Desired Candidate Profile</strong></p><ul><li>Strong project management and organisational skills. Communication skills and critical thinking.</li><li>Designs and implements software solutions using modular programming principles to create maintainable, reusable, and scalable code.</li><li>Possesses a deep understanding of JavaScript fundamentals, has worked with modern frameworks to build scalable applications.</li><li>Ability to work in an Agile environment.</li><li>Development design patterns knowledge (ex: singleton pattern, interface segregation, KISS, DRY, etc...).</li><li>Demonstrates the ability to decompose complex problems into discrete, loosely-coupled components that can be developed, tested, and maintained independently.</li><li>Mentors junior developers and provides constructive code reviews that improve team capabilities.</li><li>Translates technical concepts for non-technical stakeholders and contributes to product planning discussions.</li><li>Implements security best practices including input validation, authentication, and protection against common vulnerabilities.</li><li>At least 3-5 years of experience in web technologies, HTML, CSS, and JavaScript.</li><li>Experience with a responsive design for desktop/mobile.</li><li>Extensive HTML/CSS/Javascript coding experience, including Node and React.</li><li>Experience with Typescript.</li><li>Experience with ORMs such as Drizzle, Sequelize, or Prisma.</li><li>Experience working with and building APIs.</li><li>Bacheloru2019s Degree in Computer Science, Software Engineering or Information Technology.</li></ul>
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<span>Purpose of the Job
<br></span><p><strong>The Manager – D&T GRC </strong>plays a critical role in Digital & Technology’s GRC department, to build and sustain trust in Aramex’s technology risk and control environment. This role leads assurance activities that give executives, the Board, and our auditors confidence that application, system, and ERP controls are operating effectively, and that when gaps arise, they are closed with rigor and accountability.</p><br><br>
<p>The role is accountable for:</p><br><br>
<ul>
<li>Leading global Technology and Cyber audit engagements with statutory and internal auditors (including Big 4), ensuring prompt, accurate, and well-evidenced responses.</li>
<li>Owning the end-to-end remediation lifecycle for audit findings - from root cause agreement through to validated closure.</li>
<li>Building a sustainable, scalable audit coordination capability across a distributed, multi-regional team.</li>
<li>Improving risk control maturity across the D&T function through continuous improvement in methodology, tooling, and stakeholder capability.</li>
</ul>
<p>Acting as the interface between D&T process owners and both internal and external audit functions.</p><br><br>Job Description
<br><p>Customer:<br>•Serve as the interface between D&T process owners and both internal and external audit functions, ensuring auditor queries are addressed promptly, accurately, and with well-organised evidence.<br>•Build trust with the Board, Audit Committee, and financial auditors through transparent reporting on the effectiveness of application, system, and ERP (SAP) controls and the status of open risk items.<br>•Trusted partner to D&T process and system owners and business function leads globally; guide them through audit obligations without disrupting business-as-usual operations.<br>•Provide the CDTO and senior leadership with decision-ready GRC reporting: clear visibility of audit status, open observations, remediation progress, and residual risk exposure.<br>•Prepare and communicate audit calendars to enable effective planning and resource allocation across concurrent engagements.<br>•Support regional teams in responding to audit queries for global controls and interpretation of application of global controls to regional-level requirements, minimising duplication of regional effort across multiple simultaneous engagements.<br>•Communicate findings, root causes, and remediation recommendations with clarity and credibility, adapting depth and tone from technical process owners through to reporting for Excom and Audit Committee.<br> <br>People:<br>•Demonstrate leadership, mentoring junior staff, and assist in the development of the GRC team under Head of GRC. Build a high-performing function capable of managing complex, multi-region audit programs.<br>•Lead and influence across distributed, matrixed, multi-regional teams spanning multiple time zones and cultural contexts, fostering consistent standards of delivery.<br>•Develop and embed standardized methodologies, audit response templates, and best practices across D&T. Build ITGC awareness and audit readiness across process owner communities.<br> <br>Operations:<br>•Lead planning and execution of global Technology, ITGC, and Cybersecurity audit engagements internally and via external support partner; develop and maintain audit calendars, manage scheduling conflicts, and coordinate evidence gathering, stakeholder access, and fieldwork logistics.<br>•Monitor audit progress against plan; maintain status dashboards covering open requests, fieldwork progress, and resource allocation; escalate delays or emerging risks promptly.<br>•Own the governance of open audit observations — including ITGC, ICFR, ERP (SAP), infrastructure, cloud, logical access, SoD, and cybersecurity — ensuring root causes are agreed, management responses are fit-for-purpose, and remediation is validated and formally closed.<br>•Track remediation actions, owners, and due dates; coordinate validation testing and close-out; report progress and residual risks to senior stakeholders and audit committees.<br>•Drive GRC tooling improvements and adoption for assurance function; identify systemic control weaknesses and lead root-cause remediation initiatives.<br>•Support control self-assessment (CSA) program development, and drive testing of Internal Controls as per the risk control matrix and maintain awareness of emerging risk domains including AI governance and cloud security.<br> <br>Financial Result:<br>•Ensure timely, accurate audit responses with proper classification of material and non-material risks, protecting the organization from audit qualification or adverse findings.<br>•Drive efficiency in audit delivery by reducing duplication, improving evidence of reuse, and shortening remediation cycles, minimizing the cost and disruption of audit activity across D&T.<br>•Contribute to risk-informed GRC investment prioritization and support vendor/tooling decisions for the assurance function, ensuring value for money.</p><br><br>Job Requirements - Experience and Education
<br><ul>
<li>Bachelors in computer science, information technology, or related field.</li>
<li>CISA required or strongly preferred</li>
<li>Minimum 10-12 years in IT with proven experience (6-8 years) leading technology audit, ITGC assurance, or IT GRC in a global organisation; prior Big 4 or internal audit experience highly desirable.</li>
<li>Proven track record managing statutory and internal audit engagements; hands-on ITGC experience across change management, logical access, computer operations, and SOX/ICFR controls.</li>
<li>Experience auditing ERP environments, particularly SAP (Basis security, role-based access, Segregation of Duties).</li>
<li>Demonstrated ability to coordinate audit and compliance activities across distributed, multi-regional teams and time zones.</li>
<li>Strong command of IT governance and risk frameworks (COBIT, ITIL, ISO 27001:2022); knowledge of SOX, IT general controls.</li>
<li>Excellent stakeholder management and communication skills — credible from process owners through to Board level.</li>
<li>Fluency in Arabic and English (written and spoken).</li>
<li>Industry acclaimed certifications: CISA / CISM /CISSP / CCSP/ LA or LI in ISO 27001:2022</li>
<li>Experience with enterprise GRC platforms and audit management tooling.</li>
<li>Candidates with experience in supporting / implementing SOC 2 Type II compliance will have added advantage.</li>
<li>Cybersecurity audit exposure: cloud infrastructure, network and endpoint security, application and web security.</li>
<li>Transformation portfolio management experience in complex matrix organizations; strong cross-cultural negotiation and conflict resolution skills.</li>
<li>Awareness of AI governance frameworks and enterprise AI risk considerations</li>
</ul><br>Leadership Behaviors
<br>Building Outstanding Teams<br>Setting a clear direction<br>Simplification<br>Collaborate & break silos<br>Execution & Accountability<br>Growth mindset<br>Innovation<br>Inclusion<br>External focus<br>Skills
<br>
</div>
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p>Result of Service Deliverables Expected deliverables will be defined for each assignment and may include case assessment notes, investigation plans, interview records, evidence review summaries, OSINT documentation, draft investigation reports, closure reports, advisory reports, briefing notes, meeting minutes, training materials and other investigative or administrative outputs requested by DIOS.</p><p>Institutional Arrangement The Investigations Officer Consultant will be tasked by, and report to, the Chief of the Investigations Division or another designated DIOS official within the Neutrality Investigations Unit (NIU) The Chief of the Investigations Division or another designated DIOS official within the Neutrality Investigations Unit (NIU) will review the consultant s work for quality, completeness, objectivity and compliance with applicable investigative standards. All work products produced under this engagement are owned by UNRWA and shall be submitted to the Chief of the Investigations Division or the designated supervisor. Timeline and payment milestones will be determined in association with each task/deliverable.</p><p>Confidentiality, Ethics and Data Protection The consultant shall maintain strict confidentiality, independence, impartiality and professional integrity in all activities undertaken under this engagement. The consultant shall safeguard information, records and evidence; handle personal data and sensitive investigative material securely; avoid unauthorized disclosure; and comply with applicable UNRWA policies, procedures and instructions relating to investigations, information security, data protection and ethical conduct.</p><p>Work Location Home-Based Expected duration Depend on the scope</p><p>Duties and Responsibilities UNRWA is a United Nations agency established by the General Assembly in 1949 and is mandated to provide assistance and protection to a population of some 5.7 million registered Palestine refugees. Its mission is to help Palestine refugees in Jordan, Lebanon, Syria, the West Bank, and the Gaza Strip to achieve their full potential in human development, pending a just solution to their plight. UNRWA services encompass education, health care, relief, and social services, camp infrastructure and improvement, microfinance, and emergency assistance. UNRWA is the largest UN operation in the Middle East with more than 30,000 staff, most involved in direct service delivery with Palestine refugee communities. UNRWA is funded almost entirely by voluntary contributions.</p><p>BACKGROUND The Investigations Division in the Department of Internal Oversight Services (DIOS) is responsible for conducting investigations into allegations of misconduct involving UNRWA staff, contractors and other applicable persons. These allegations may include mismanagement, fraud, corruption, retaliation against whistleblowers, workplace harassment, sexual harassment (SH), sexual exploitation and abuse (SEA), abuse of authority, breaches of neutrality, and violations of UNRWA regulations, rules and administrative instructions. All work under this consultancy shall be conducted in accordance with the Uniform Guidelines for Investigations, the UNRWA Investigation Policy, the Guide to Conducting Investigations, and other applicable Agency policies and procedures. The consultancy is intended to strengthen DIOS investigative capacity by providing specialized support in case assessment, investigative planning, OSINT, digital evidence review, reporting and related investigative activities, on an as-needed basis.</p><p>Description of Duties and Responsibilities The Investigations Officer Consultant will assist with case assessments, online inquiries and investigations of allegations of misconduct. Duties may include the following:</p><p>Case assessment and investigative planning</p><ul><li>Assist in the investigation of potential violations of rules, regulations, policies, procedures, and standards, including breaches of neutrality, fraud, misappropriation, corruption, mismanagement, and other forms of misconduct;</li><li>Review and assess complaints and allegations; formulate investigation plans; review and analyse information to determine its relevance, reliability, and evidentiary value; conduct interviews of staff and other involved parties; record interviews; obtain and analyse documentary, electronic, and digital evidence; conduct investigative research; and determine the appropriate presentation of investigative findings and results;</li></ul><p>OSINT, online inquiries and digital evidence</p><ul><li>Conduct and support online inquiries and open-source intelligence (OSINT) activities, including the identification, collection, preservation, analysis, and documentation of information from publicly available sources, social media platforms, websites, databases, and other online resources, in accordance with applicable policies, procedures, and evidentiary standards;</li><li><br></li></ul><p><b>Qualifications/special skills</b></p><p>Academic and Professional qualifications</p><ul><li>An advanced university degree (Master s degree or equivalent) from an accredited educational institution, preferably in law, policing, cybercrime investigations, criminal justice, criminology, digital investigations, journalism or another related field, is required.</li><li>A first-level university degree in combination with two additional years of qualifying work experience may be accepted in lieu of the advanced university degree.</li><li>Formal training and/or certification in investigative, law enforcement, OSINT, digital evidence or related methodologies is desirable.</li></ul><p>Academic and Professional qualifications</p><ul><li>An advanced university degree (Master s degree or equivalent) from an accredited educational institution, preferably in law, policing, cybercrime investigations, criminal justice, criminology, digital investigations, journalism or another related field, is required.</li><li>A first-level university degree in combination with two additional years of qualifying work experience may be accepted in lieu of the advanced university degree.</li><li>Formal training and/or certification in investigative, law enforcement, OSINT, digital evidence or related methodologies is desirable.</li></ul><p>A minimum of five years of progressively responsible experience in investigatory work is required, including at least two years of international experience outside of the candidate home country, country of permanent residence and country of which the candidate is citizen.</p><ul><li>Experience carrying out international investigation activities is desirable</li><li>Experience in analyzing information using OSINT platforms is desirable.</li><li>Investigation experience in or on the Middle East is desirable.</li></ul><p><br></p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>An advanced university degree (Master s degree or equivalent) from an accredited educational institution, preferably in law, policing, cybercrime investigations, criminal justice, criminology, digital investigations, journalism or another related field, is required.</li><li>A first-level university degree in combination with two additional years of qualifying work experience may be accepted in lieu of the advanced university degree.</li><li>Formal training and/or certification in investigative, law enforcement, OSINT, digital evidence or related methodologies is desirable.</li><li>A minimum of five years of progressively responsible experience in investigatory work is required, including at least two years of international experience outside of the candidate home country, country of permanent residence and country of which the candidate is citizen.</li><li>Experience carrying out international investigation activities is desirable</li><li>Experience in analyzing information using OSINT platforms is desirable.</li><li>Investigation experience in or on the Middle East is desirable.</li><li>Fluency in English is required.</li><li>Fluency in Arabic is desirable.</li></ul><p></p></section>
<p ><span >About Mercy Corps</span></p>
<p ><span >Mercy Corps is a leading global organization powered by the belief that a better world is possible. In disaster, in hardship, in more than 40 countries around the world, we partner to put bold solutions into action — helping people triumph over adversity and build stronger communities from within. Now, and for the future.</span></p>
<p > </p>
<p ><span >Program / Department Summary</span></p>
<p ><span >Mercy Corps implements a diverse portfolio of humanitarian and development programming across the Middle East in response to acute crises and protracted vulnerabilities. Under a newly established Multi-Country Office (MCO) structure, Mercy Corps oversees programming across Syria, Jordan, and Yemen, with enhanced regional coordination, efficiency, and strategic alignment.</span></p>
<p ><span >This role supports the implementation of Mercy Corps’ global ten-year strategy, Pathway to Possibility, which focuses on achieving resilient, inclusive, and sustainable outcomes across food security, water security, economic opportunity, and peace and good governance. The strategy is grounded in organizational commitments to being climate-smart, evidence-driven, locally led, innovative, and safe, diverse, and inclusive.</span></p>
<p > </p>
<p ><span >General Position Summary</span></p>
<p ><span >The Senior Business Development and Grants Manager leads and directly manages all business development, pre-positioning, and grants functions across the MCO portfolio covering Syria, Jordan, and Yemen.</span></p>
<p ><span >Based in Amman, the role leads multi-country resource mobilization efforts, ensuring high-quality donor engagement, competitive proposal development, and effective grants lifecycle management. The position has direct line management responsibility for a Reporting Officer and provides strong leadership, guidance, and coordination to country-level teams engaged in program development and donor compliance.</span></p>
<p ><span >The role reports to the MCO Portfolio Director and works in close collaboration with Country Managers, Program Teams, Regional Award Management, Business Development and Technical teams.</span></p>
<p > </p>
<p ><span >Essential Job Responsibilities</span></p>
<p ><em ><u >STRATEGIC LEADERSHIP, MANAGEMENT, AND COORDINATION</u></em></p>
<p ><span >• Provide overall leadership and strategic direction for program development, business development, and grants management across Syria, Jordan, and Yemen, in line with Mercy Corps’ Program Management at Mercy Corps (PM@MC) standards and Pathway to Possibility strategic objectives.</span></p>
<p ><span >• Directly manage, mentor, and support the Reporting Officer, ensuring clear objectives, regular performance management, coaching, and professional development.</span></p>
<p ><span >• Strengthen harmonization, consistency, and quality of program development and grants practices across Syria, Jordan, and Yemen.</span></p>
<p > </p>
<p ><em ><u >PRE-POSITIONING, DONOR ENGAGEMENT, AND EXTERNAL REPRESENTATION</u></em></p>
<p ><span >• Lead and oversee strategic pre-positioning efforts across the MCO, ensuring alignment with country strategies, regional priorities, and Mercy Corps’ global outcomes framework.</span></p>
<p ><span >• Systematically map, track, and analyze donor priorities, funding trends, and competitive intelligence across sectors and geographies.</span></p>
<p ><span >• Maintain and strengthen relationships with a diverse range of donors, including traditional institutional donors, private donors, foundations, and emerging financing partners, in coordination with regional and HQ teams.</span></p>
<p ><span >• Demonstrate willingness to expand knowledge and expertise related to development finance and non-traditional funding mechanisms in support of diversified resource mobilization.</span></p>
<p ><span >• Proactively support the MCO Portfolio Director and Country Managers in external representation, including preparation for and participation in donor meetings, partner engagements, and other stakeholder forums.</span></p>
<p ><span >• Guide the development of unsolicited concepts and donor engagement materials in partnership with the MCO Portfolio Director, Country Managers, regional Business Development teams, and HQ counterparts.</span></p>
<p > </p>
<p ><em ><u >PROPOSAL DEVELOPMENT AND RESOURCE MOBILIZATION</u></em></p>
<p ><span >• Oversee and lead go/no-go decision-making processes for new funding opportunities across the MCO portfolio.</span></p>
<p ><span >• Provide strategic and technical leadership to ensure the development of high-quality, competitive concept notes and proposals.</span></p>
<p ><span >• Ensure the systematic use of evidence-based products, learning, and analysis to inform program design and value propositions in close collaboration with MCO and country staff as appropriate.</span></p>
<p ><span >• Coordinate multi-country, cross-border and cross-functional proposal development processes involving Programs, Finance, Operations, Technical Advisors, Evidence & Learning teams, and HQ.</span></p>
<p ><span >• Ensure proposals are operationally feasible, risk-informed, and financially sound, with budgets that accurately reflect the cost of doing business and donor compliance requirements.</span></p>
<p ><span >• Lead or support proposal revisions, negotiations, and program modifications in response to donor feedback or contextual changes.</span></p>
<p ><span >• Promote learning and continuous improvement through after-action reviews and documentation of proposal development lessons learned.</span></p>
<p > </p>
<p ><em ><u >GRANTS OVERSIGHT, REPORTING, AND COMPLIANCE</u></em></p>
<p ><span >• Provide strategic oversight of grants management systems and processes to ensure compliance with donor regulations, Mercy Corps policies, and PM@MC minimum standards.</span></p>
<p ><span >• Ensure timely, accurate, and high-quality donor reporting across the Syria, Jordan, and Yemen portfolio, supporting program teams and the Reporting Officer to meet contractual obligations.</span></p>
<p ><span >• Oversee reporting trackers, internal review workflows, and coordination with HQ, regional teams, and donors, with day-to-day support from the Reporting Officer.</span></p>
<p ><span >• Support program teams in responding to donor information requests, audits, and amendments.</span></p>
<p ><span >• Ensure effective grant kick-off, review, and close-out processes are conducted and documented in line with Mercy Corps requirements.</span></p>
<p > </p>
<p ><em ><u >PROGRAM LEARNING, EVIDENCE, AND KNOWLEDGE MANAGEMENT</u></em></p>
<p ><span >• Champion the integration of learning, evidence, and adaptive management into program development and grants processes.</span></p>
<p ><span >• Work closely with the MCO program and Evidence & Learning staff to ensure evidence, research findings, evaluations, and learning products are strategically leveraged to strengthen donor engagement and proposal quality.</span></p>
<p ><span >• Promote consistent use of tools, templates, and systems across Syria, Jordan, and Yemen to strengthen institutional knowledge and continuity.</span></p>
<p > </p>
<p ><em ><u >Organizational Learning</u></em></p>
<p ><span >• Foster a culture of learning, reflection, and continuous improvement within the business development and grants function.</span></p>
<p > </p>
<p ><span >Supervisory Responsibility</span></p>
<p ><span >• Direct line management of the Reporting Officer.</span></p>
<p > </p>
<p ><span >Accountability</span></p>
<p ><span >Reports Directly To: </span><span >MCO Portfolio Director</span></p>
<p ><span >Works Closely With:</span><span > Country Managers, Program and Project Managers, Finance and Operations Teams, Regional Award Management Team, Regional Business Development Advisors, Technical and Evidence & Learning Teams, and HQ counterparts.</span></p>
<p > </p>
<p ><span >Knowledge and Experience</span></p>
<p ><span >• Bachelor’s degree in a relevant field required; Master’s degree in International Development, Humanitarian Assistance, or a related field preferred.</span></p>
<p ><span >• Minimum of 5-6 years of progressive experience in business development, grants management, proposal development, and donor compliance.</span></p>
<p ><span >• Demonstrated leadership and people management experience, preferably in multi-country or matrixed structures.</span></p>
<p ><span >• Strong familiarity with institutional donors (e.g., ECHO, FCDO, EU, SDC, GIZ,), private donors, and donor compliance requirements.</span></p>
<p ><span >• Knowledge or prior experience with DFIs and in development finance is a strong advantage.</span></p>
<p ><span >• Excellent written and verbal communication skills in English.</span></p>
<p ><span >• Proven ability to manage complex processes, meet deadlines, and coordinate across diverse teams.</span></p>
<p ><span >• Strong contextual knowledge of the Middle East region preferred.</span></p>
<p > </p>
<p ><span >Success Factors</span></p>
<p ><span >The successful candidate will be a proactive leader with strong judgment, excellent organizational skills, and a passion for high-quality humanitarian and development programming. They will be comfortable operating in complex, fast-changing environments and able to balance strategic thinking with hands-on support. Strong interpersonal skills, attention to detail, and commitment to accountability and learning are essential.</span></p>
<p > </p>
<p ><span >Living Conditions / Environmental Conditions</span></p>
<p ><span >The position is based in Amman, Jordan, with travel as required to Syria and Yemen (security permitting). Team members are expected to conduct themselves in a professional manner and respect local laws, customs, and Mercy Corps policies at all times.</span></p>
<p > </p>
<p ><span >Ongoing Learning </span></p>
<p ><span >In support of our belief that learning organizations are more effective, efficient and relevant to the communities we serve, we empower all team members to dedicate 5% of their time to learning activities that further their personal and/or professional growth and development</span></p>
<p > </p>
<p ><span >Team Engagement and Effectiveness </span></p>
<p ><span >Achieving our mission starts with how we build our team and collaborate. By bringing together individuals with a variety of experiences, backgrounds, and perspectives, we strengthen our ability to solve complex challenges and drive innovation. We foster a culture of trust and respect, where every team member is valued for their contributions, empowered to reach their full potential, and motivated to do their best work.</span></p>
<p ><span >We recognize that building a strong and effective team is an ongoing process, and we remain committed to learning, improving, and growing together.</span></p>
<p > </p>
<p ><span >Equal Employment Opportunity </span></p>
<p ><span >Mercy Corps is an equal opportunity employer committed to providing equal employment opportunities to all employees and qualified applicants for employment without regard to race, color, sex, sexual orientation, religion or belief, national origin, age, disability, marital status, veteran status, or any other characteristics protected under applicable law.</span></p>
<p > </p>
<p ><span >Safeguarding & Ethics</span></p>
<p ><span >Mercy Corps is committed to ensuring that all individuals we come into contact with through our work, whether team members, community members, program participants or others, are treated with respect and dignity. We are committed to the core principles regarding prevention of sexual exploitation and abuse laid out by the UN Secretary General and IASC and have signed on to the Interagency Misconduct Disclosure Scheme. We will not tolerate child abuse, sexual exploitation, abuse, or harassment by or of our team members. As part of our commitment to a safe and inclusive work environment, team members are expected to conduct themselves in a professional manner, respect local laws and customs, and to adhere to Mercy Corps Code of Conduct Policies and values at all times. Team members are required to complete mandatory Code of Conduct elearning courses upon hire and on an annual basis.</span></p>
<p ><span >As an applicant, if you witness or experience any form of sexual misconduct during the recruitment process, please report this to Mercy Corps Integrity Hotline (integrityhotline@mercycorps.org).</span></p>
<p class="ql-align-right" > </p>
<p class="ql-align-right" ><span >الصون و الأخلاق </span></p>
<p class="ql-align-right" ><span >ميرسي كور تلتزم بضمان المعاملة اللائقة واحترام جميع الأفراد اللذين نتواصل معهم من خلال عملنا, سواء كانوا أعضاء الفريق أو أعضاء المجتمع أو المشاركين في البرامج أو غيرهم. نحن ملتزمون بالمبادئ الرئيسية المتعلقة بمنع الاستغلال والإساءة الجنسية التي وضعها الأمين العام للأمم المتحدة واللجنة الدائمة للتنسيق بين الوكالات الإنسانية (IASC)، وقد وقعنا على نظام الإفصاح المتبادل بين الجهات الفاعلة في حالة السلوك الغير اللائق. عند التقديم لهذا الدور، يؤكد المتقدم أنه لم ينتهك في السابق سياسة السلوك الجنسي، والاستغلال والإساءة جنسية، صون الأطفال، أو الاتجار بالبشر لأي جهة عمل. ميرسي كور لن تتسامح مع إساءة معاملة الأطفال أو الاستغلال الجنسي أو الإساءة أو التحرش من قبل أو بسبب أعضاء فريقنا. كجزء من التزامنا تجاه توفير بيئة عمل آمنة وشاملة, من المتوقع أن يتصرف أعضاء الفريق بطريقة مهنية, تحترم القوانين والعادات المحلية. والالتزام بسياسات وقيم مدونة قواعد السلوك الخاصة بمنظمة ميرسي كور في جميع الأوقات. كما يتطلب من جميع أعضاء الفريق إكمال دورات التعليم الإلكتروني الإلزامية لقواعد السلوك عند التوظيف وذلك بشكل سنوي.</span></p>
<p class="ql-align-right" ><span >كمتقدم للوظيفة، إذا كنت قد شهدت أو تعرضت لأي نوع من أنواع السلوك الجنسي الغير لائق خلال عملية التوظيف، يرجى الإبلاغ عن ذلك إلى خط النزاهة في منظمة ميرسي كور (integrityhotline@mercycorps.org).</span></p>
<p > </p>
<p > </p>
<p ><span >RECRUITMENT SCAMS & FRAUD WARNING</span></p>
<p ><span >Mercy Corps has become aware of scams involving false job offers. Please be advise:</span></p>
<p ><span >Recruiters will never ask for a fee during any stage of the recruitment process.</span></p>
<p ><span >All active jobs are advertised directly on Akhtaboot.</span></p>
<p ><span >Official Mercy Corps emails will always arrive from a @mercycorps.org email address.</span></p>
<p ><span >Please report any suspicious communications to ((integrityhotline@mercycorps.org))</span></p>
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
Functions / Key Results Expected<br>
<br>
Administrative Support<br>
<br>
•Coordinate and manage the daily schedule and appointments of the Head of Country Office.<br>
•Liaise with government counterparts and stakeholders, coordinate and schedule meetings, and sustain strong professional relationships with them.<br>
•Provide administrative support for conferences, workshops and retreats.<br>
•Research and retrieve statistical data from internal and external sources. Prepare statistical charts, tables and reports by extracting and analyzing data from multiple sources.<br>
•Compile and organize information for periodic audits.<br>
•Follow up on deadlines, commitments and actions, coordinating the collation and submission of reports as required.<br>
•Manage petty cash transactions in accordance with established procedures.<br>
•Provide administrative and HR support, such as but not limited to recruitment coordination, interview scheduling and reporting, contract monitoring for consultants, maintenance of staffing databases, preparation of HR reports, and updating staff attendance records.<br>
<br>
Travel and Logistics<br>
<br>
•Process travel transactions (authorizations and claims) in the ERP system, including requests for visas, identity cards, and other documentation for personnel, UN officials and visitors, ensuring compliance with UN rules and regulations.<br>
•Provide information on air services, rates, and schedules for specific itineraries.<br>
•Process travel claims, purchase orders, payments, and contracts for travel-related activities.<br>
•Organize shipments and customs clearance arrangements, ensuring the preparation of all required documentation for UNOPS shipments (incoming and outgoing) and timely follow-up actions.<br>
•Prepare documentation for security clearances.<br>
•Arrange hotel reservations and organize airport pickups, hospitality, protocol, customs, and immigration support for visiting UN/ UNDP officials.<br>
•Ensure punctual delivery of official protocol certificates and coordinate with UN departments on documentation related to visas, work permits, security requirements, and health clearances for international staff.<br>
•Coordinate with UN departments on import/export or transfer of goods for official purposes.<br>
•Provide accurate, up-to-date information to staff on required supporting documents for themselves and their dependents, including import/export or transfer requirements. Track the status of submitted documentation for staff and dependents through individual monitoring sheets, ensuring adherence to schedules.<br>
•Provide timely updates to individuals or units on administrative steps, project file status, and pending issues.<br>
<br>
Inventory and Facilities Management Support<br>
<br>
•Conduct physical inventory checks and prepare periodic inventory and asset reports.<br>
•Serve as custodian for office stationery suppliers, maintaining accurate stock lists, distributing supplies as needed, and keeping detailed distribution logs.<br>
•Conduct and report on surveys assessing office maintenance needs and client satisfaction.<br>
<br>
Knowledge Building and Sharing<br>
<br>
•Provide planning support for logistics, travel, inventory and facilities management-related training sessions and learning initiatives.<br>
•Participate in the delivery and facilitation of knowledge-sharing activities to build administrative, logistics, travel, inventory and facilities management capacity within the organization.<br>
</div><h2 class="h5">Skills</h2>
<div data-jb-field="skills">Education Requirements<br>
<br>
Required<br>
<br>
•Secondary school (or equivalent) with 5 years of relevant experience OR<br>
•Bachelor’s degree (or equivalent) in business administration, languages, or any related fields with 1 year of relevant experience is required.<br>
<br>
Desired<br>
<br>
•A globally or nationally recognized professional certificate in Administration is desired.<br>
<br>
Experience Requirements<br>
<br>
Required<br>
<br>
•Relevant experience is work in administration, logistics, operations or related areas.<br>
•Experience in the use of collaboration and productivity tools (e.g. MS Office, G-Suite, etc) and web-based management systems is required.<br>
<br>
Desired<br>
<br>
•Experience of working in multicultural environments or UN system organizations in a developing country is desired.<br>
•Experience in development or humanitarian contexts is desired.<br>
<br>
Language Requirements<br>
<br>
LanguageProficiency LevelRequirement English Fluent Required Arabic Fluent Required<br>
<br>
Additional Information<br>
<br>
•UNOPS does not accept unsolicited resumes.<br>
•UNOPS will at no stage of the recruitment process request candidates to make payments of any kind.<br>
•Applications to vacancies must be received before midnight Copenhagen time (CET) on the closing date of the announcement. Applications received after the closing date will not be considered.<br>
•Only shortlisted candidates will be contacted and invited to proceed to the next stage of the selection process, which may include various assessments.<br>
•UNOPS embraces diversity and is committed to equal employment opportunity. Our workforce consists of a wide range of nationalities, cultures, languages, races, gender identities, sexual orientations, and abilities. We strive to sustain and strengthen this diversity, fostering an inclusive working environment where all personnel are treated with respect and have equal access to opportunities.<br>
•UNOPS evaluates all applications based on the skills, qualifications and experience outlined in the vacancy announcement. We are committed to a fair and transparent selection process and welcome diverse perspectives, including those of women, indigenous and racialized communities, individuals of diverse gender identities and sexual orientations, and persons with disabilities.<br>
•We are committed to enabling all candidates to perform at their best during the assessment process. If you are shortlisted and require support or reasonable accommodation to complete any assessment, please inform our human resources team upon receiving your invitation.<br>
•UNOPS has zero tolerance for sexual exploitation and abuse (SEA), sexual harassment, and other forms of abusive conduct, including discrimination, abuse of authority, and harassment. By applying for a position with UNOPS, candidates acknowledge and consent to these verification processes.<br>
</div>