Jobs in Tourism Sector - Casablanca Jordan

10 - 12 Years Naukri Gulf

Director of Information Technology

On-site - Morocco - Casablanca 5 June 2026

Information Technology

<section>Job DescriptionRoles & Responsibilities<div class="paragraph">About the location:Bathed in natural light, our seaside Hotel cascades down a hillside toward the Atlantic. Perched on a beach just 10 minutes from the heart of Morocco s largest and liveliest city, the sweeping views you ll find from your private balcony easily fulfill the romantic reputation that precedes Casablanca. With architectural marvels both historic and modern, a cutting-edge art scene and world-class restaurants, allow us to show off the best of our alluring port city, starting with a plate of fresh local seafood prepared la minute at Bleu. Our Oceanfront sanctuary offering a resort-like atmosphere minutes from the city s key business districts and cultural landmarks opened in November 2015, and has 186 rooms, 3 food and beverage outlets including a grill & seafood restaurant, a modern Moroccan lobby lounge serving exquisite tea times and a poolside restaurant famous for its Sundays barbecues, an outdoor pool with private poolside cabanas, fitness center, and a stunning spa offering bespoke treatments that pay tribute to ancestral beauty techniques and ancient Moroccan traditions at Le Spa. Key Activities of this Position: People Functions: Maintain harmonious and professional relationship with all departments and Home Office. Comply with and enforce Four Seasons Category One and Category Two Work Rules and Standards of Conduct as set forth in EmPact. Must have strong interpersonal skills and be able to relate to all levels of management. Must be able to assist hotel guests with technical requirements and issues. Actively participate in quarterly Regional Systems meetings and shared ideas and best practices. Experience in Project Management, hospitality applications, PMS, HSIA, POS, is preferred. During Pre-Opening, must be able to lead and control 30-60 vendors / contractors at any one time. During Pre-Opening, must be strong in following up and prioritized tasks for variance vendors, contracts and corporate IST and hotel department heads. Must be able to provide high levels of service and support to admin users as per contracted Service Level Agreement. Product Functions: Ensure critical systems, specifically Front Office Property Management System, Call Accounting, HSIA, PABX and Food & Beverage Point of Sales computer systems are available twenty-four (24) hours per day. Establish and maintain user procedures and hardware familiarization for all systems. Establish and maintain system security procedures consistent with control requirements and corporate policy. Maintain accurate records of system files; software and hardware issues and service requirements. Maintain effective support for end user support process, other systems, including back office, sales & catering and human resources applications or any other property application. Knowledge of specific hospitality industry applications and interfaces (i.e. Opera, Delphi, Back Office, Spa, HR systems, etc) is desirable. Responsible for network support & security of Hotel network, Active Directory maintenance, Server Infrastructure maintenance, Network Infrastructure maintenance wired & wireless, Network protection & failover tools implementation (Firewall, web security, multi-homing devices, etc). Administer Lotus Notes, connection to global VPN and other communication tools Establish and maintain, test and monitor backup plan for all systems to ensure protection from loss of data and ensure backups are carried out in accordance with corporate and local policies. Maintain and promote Four Seasons core technology standards as outlined in the Four Seasons IT Core Standards notes database. As required, participate in and lead the co-ordination of new systems acquisitions, corporate initiated major projects and technology implementations. Good knowledge and support for Desktop OS and applications. Provide direct guest support and quality support to function rooms and conference services. Assist the Director of Finance in administering all IT related maintenance and services contracts and take a leadership role in establishing scope of the maintenance and services contracts, contract negotiations and bidding process. Profit Functions: Be a business manager. Recommend new applications as requested by hotels to streamline business processes and improve workflow. Negotiate and execute computer and data communications contracts to ensure compliance with their requirements. Implement technology best practices from other Four Seasons properties that are workable. Establish product lifecycle management for hardware/software and 10-year capital planning for technology. Prepare IT operating budgets, IT capital budgets, and able to discuss and present a business case for all IT expenses. New Opening: Must be able to lead and maintain control over 50 vendors/contractors at any one time. Must be strong in following up and prioritize tasks for variance vendors/contractors and hotel department heads. Must be able to provide regular project updates and manage expectations of the hotel Planning Committees, department heads, Corporate IST and executive stakeholders. </div></section>

3 - 6 Years Naukri Gulf

Team Leader

On-site - Morocco - Casablanca 5 June 2026

Engineering

<section>Job DescriptionRoles & Responsibilities<div class="paragraph"> Job Description: Ensure on-time deliveries to customers ; Plan batch load in line with batch capacity and operator skills ; Ensure that all necessary resources for the production schedule are available to operators ; Alert the line manager in case of load discrepancies (overload or underload) compared to available capacity and define the means or actions to be implemented; Participate in defining the material and human resources to be implemented to guarantee the set objectives; Guarantee compliance with the Time to Work (TAT) in the processing of 0 hours in conjunction with the Quality Assurance Manager (IQP); Guarantee the quality of products manufactured in the batch ; Ensure compliance with the manufacturing file and procedures ; Monitor the proper maintenance of records ; Lead quality improvement actions in collaboration with the Production Management Unit (RUAP) and the Quality Assurance Manager (IQP) ; Lead improvement actions for the Productivity : • Ensure monitoring of production times • Control the margin of manufacturing hours on work orders • Analyze the causes of exceeding production times and propose corrective actions • Propose improvements aimed at reducing manufacturing costs • Ensure monitoring of industrial deviations • Ensure monitoring of work order elongation • Maintain a high-performing team and foster its motivation • Lead information meetings • Develop versatility within the production batch • Prepare and conduct annual operator reviews • Ensure monitoring of personnel management (leave, absenteeism, schedules, training) • Ensure the hygiene and safety of operators, and ensure compliance with environmental protection regulations • Guarantee compliance with HSE requirements • Be responsible for compliance with IGP standards, risk analysis, and ergonomics, and manage action plans to maintain these at the required level Three standards: QRC Level 1 Guarantee : Facilitate the QRQC Level 1 meeting ; Facilitate the daily QRAP review ; Escalate QRAP actions to QRQC Level 2 according to established standards; </div></section>

0 to 0 years Naukri Gulf

Assistant Manager, Sales

On-site - Morocco - Casablanca 30 June 2026

Sales

<section>Job DescriptionRoles & Responsibilities<div class="paragraph">Company: Nestl Maroc SA Location: Casablanca Full-time POSITION SUMMARY The Assistant Manager, Sales role is to drive sales with the Food Services customers driven by laser sharp focus behind out of home channels( ( Hotels, Restaurant, Petrol Stations, Catering, Airlines and Workplace).This will be achieved by ensuring new customer acquisition augmented by strengthening the weighted basket size enabled through retaining the existing customer base. A DAY IN THE LIFE <ul> <li>Constantly reviews the Foodservice industry to identify key areas of growth and opportunities for improvement.</li> <li>Identify and develop relations with key clients and decision makers within the Foodservices industry</li> <li>Responsible for organizing your own schedule, completing deadlines and making effective use of internal information and databases.</li> <li>Analyze the performance KPI s throughout the year and reacts accordingly to achieve the year-end target.</li> <li>Engage with the distributor sales team/ Key accounts to develop new business opportunities.</li> </ul> WHAT WILL MAKE YOU SUCCESSFUL <ul> <li>Bachelor Degree in Business or any other related field.</li> </ul> <ul> <li>From 2 to 4 years of experience in Sales, preferred in HORECA Industry </li> <li>Strong analytical and problem-solving skills with the ability to interpret data and make informed decisions.</li> <li>Must have excellent communication skills (credible influencing & persuasion)</li> <li>Very Good in Both French and English.</li> <li>Detail-oriented with a focus on accuracy and quality.</li> <li>Passion for delivering outstanding customer service</li> <li>Leads Hunting and farming ability</li> <li>Knowledge in Coffee and hot/ cold beverages is a plus</li> </ul></div></section>

3 - 4 Years Naukri Gulf

Junior Product Manager

On-site - Morocco - Casablanca 8 June 2026

Healthcare & Medical

<section>Job DescriptionRoles & Responsibilities<div class="paragraph">Job Description <div> Participate in the development and evolution of digital TV & Sport products and services (web and mobile), by contributing to the definition of functionalities, user journeys, content organization and product improvements. Contribute to the continuous improvement of TV, Video and Sport services through the integration of new functionalities, the optimization of content, as well as the implementation of actions promoting user engagement and loyalty. Ensure the monitoring of product development by coordinating the different stakeholders (technical teams, design, content, marketing, data, customer service, etc.) and ensuring proper monitoring of needs and deliverables. Participate in the integration and promotion of sports content, dedicated sports sections, thematic campaigns and activations related to major sporting events on the different services. Contribute to the implementation of acquisition and engagement actions by preparing marketing briefs and coordinating promotional materials (landing pages, banners, newsletters, social media campaigns, operator communication materials, etc.) in collaboration with the Marketing and Acquisition teams. Monitor and analyze the indicators of content usage and consumption (engagement, active users, content popularity, retention, customer satisfaction, etc.) and formulate recommendations for improvement. Participate in the optimization of customer journeys, user experience (UX/UI) and subscription processes in order to improve the overall experience while contributing to the achievement of business objectives. Conduct market and competitive intelligence on the TV, video streaming and sports sectors in order to identify market trends, opportunities and best practices.</div></div></section><section>Desired Candidate ProfileQualifications <div> Strong interest in digital products, web and mobile services, and the world of digital entertainment. Ability to collaborate effectively with technical, marketing and business teams. Good understanding of web and mobile technologies. Comfortable with data analysis and performance indicator tracking, with an analytical mind. Interest in issues of user engagement, customer experience and digital marketing. Looking to learn and develop your knowledge in product management, monetization models and the challenges of digital business. Excellent communication skills and good interpersonal skills.</div></section>

0 to 0 years Naukri Gulf

Front Desk Agent

On-site - Morocco - Casablanca 15 June 2026

Human Resources

<section>Job DescriptionRoles & Responsibilities<div class="paragraph"> <div> </div> <div> About the role: </div> <div> </div> <div>The Front Desk Receptionist welcomes guests to the property, providing an exceptional guest experience at check-in, during the guest s stay and on departure. This role works to achieve the highest level of guest satisfaction during their arrival and departure, plus responding to a wide variety of guest requests, assessing guest needs, adding personal recommendations, and aligning with Four Seasons service standards. This role is part of the Front Office, reporting into the Front Office Manager.</div> <div> </div> <div> What you will do: </div> <ul> <li>Handles all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible </li> <li>Assists guests in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc. </li> <li> <div>Responds to all guest requests in an accurate and timely manner. Interactions with guest will be in person, by phone or through Chat.</div> </li> <li> <div>Resolve guest complaints, and find opportunities to recognize and personalize the experience for all guests.</div> </li> </ul> <div> </div> <div> What you bring: </div> <ul> <li>One + years experience working within a luxury hotel or similar environment is considered an asset </li> <li>Excellent interpersonal skills and communication skills </li> <li>Cross cultural sensitivity, and customer service orientation </li> <li>Guest centricity and understanding the importance of guest s preferences. <div> </div> </li> </ul> <div> Skills: </div> <div> </div> <div>Education: High school education or equivalent experience.</div> <div>Experience: Experience in a luxury brands</div> <div>Fluent in French, Arabic and English.</div> <div> </div> <div> </div> <div> </div> </div></section>

10 - 14 Years Naukri Gulf

People and Culture Admin Manager

On-site - Morocco - Casablanca 13 July 2026

Human Resources

<section>Job DescriptionRoles & Responsibilities<div class="paragraph"> Main Duties and Responsibilities: The ability to maintain the HR System including input, output and report processing. Also to cross-train the mi ddle management about HR processes. The ability to maintain details in all aspects of work including, but not limited to, data input and maintenance of records in various areas. The ability to generate all required local reports and required by home office. The ability to process with payroll cycle and maintain confidential information and to properly document information for payroll and audit purposes, i.e. new hire, personal information, wage changes, termination, promotion, etc. The ability to maintain friendly, cordial relations with all employees. The ability to attend and participate in employee functions as expected, representing Human Resources and the Hotel accordingly both on and off hotel property. The ability to keep accurate records for national insurance enrollment. The ability to provide assistance relating to employee relations such as direct line committee organization, employee communication, events and meetings The ability to possess a high level of professionalism and integrity while maintaining the confidentiality of the office. The ability to respond properly in any hotel emergency or safety situation. The ability to perform other tasks or projects as assigned by hotel management and staff. The ability to administer and train employees on behalf of Human Resources local labor process and Four Seasons P&C policies. The ability to conduct quarterly Visa audits, trace expiration and make corrections. The ability to produce the accident report for home office. To assist in the administrations of the Employee and Management opinion survey To assist the management team with disciplinary issues and process. The ability to actively support the Safety and Direct line Committee. The ability to administer the employee performance and salary review program. The ability to assist in the annual performance review cycle. The ability to assist management and line employees with any concerns or questions. The ability to administer the Pension Plan and to be the Arbiter for the hotel s group life scheme. The ability to prepare the monthly/quarterly/annual HR dashboard including all critical KPI The ability to participate in the rotation of all bulletin board materials. The ability to supervise and coordinate with the cafeteria tam to ensure the best quality of food, cleanliness and service. The ability to ensure that the employee locker room is clean and orderly. The ability to manage of health topics in coordination with the nurse and the house doctor </div></section>

0 to 0 years Naukri Gulf

Human Resource Manager

On-site - Morocco - Casablanca 20 May 2026

Human Resources

<section>Job DescriptionRoles & Responsibilities<div class="paragraph">The selected individual will be responsible for but not limited to the following obligations:<ul><li>Act as a trusted advisor to senior leadership, aligning HR strategies with business objectives and contributing to decision-making in management meetings.</li><li>Provide expert coaching to line managers on complex employee relations issues (absence management, disciplinary matters, employment legislation), ensuring fair, consistent, and legally compliant practices.</li><li>Ensure HR policies and practices at the Morocco site remain compliant with evolving legislation. Lead the development, communication, and implementation of new policies that support organizational goals.</li><li>Monitor absenteeism and workforce trends, providing insights and recommendations to management. Use data-driven analysis to anticipate risks and propose proactive solutions.</li><li>Identify recruitment needs, manage the end-to-end hiring process, and oversee onboarding programs that accelerate integration and engagement of new employees.</li><li>Maintain accurate employee records and HR databases, ensuring reliable reporting for leadership decision-making.</li><li>Lead the appraisal process, ensuring timely completion and actionable outcomes. Partner with managers to identify learning needs and design development initiatives.</li><li>Develop talent pipelines, implement succession plans, and drive retention strategies for critical roles to secure long-term organizational capability.</li><li>Oversee payroll administration, ensuring accuracy, compliance, and alignment with compensation strategies.</li><li>Lead and contribute to HR projects that enhance organizational effectiveness, employee experience, and business performance.</li></ul></div></section><section>Desired Candidate ProfileQualifications:<ul><li>HR degree from: ENCG, ISCAE, HEM, or similar</li><li>Bachelor s degree in human resource management, Business Administration, Psychology, or legal Relations.</li><li>15+ years of HR experience is typically required, with at least 8 years in supervisory or managerial roles in manufacturing environments </li><li>Proven track record in employee relations, talent management, and organizational change. Experience with HRIS systems, compliance, and workforce analytics </li><li>Fluent in Arabic, French & English</li><li>Leadership influence partnering with executives and shaping organizational strategy</li><li>Data-driven HR using analytics to guide decisions on absenteeism, turnover, and retention</li><li>Strategic workforce planning aligning talent pipelines with business growth.</li></ul></section>

0 to 0 years Naukri Gulf

Senior Data Scientist

On-site - Morocco - Casablanca 13 July 2026

Information Technology

<section>Job DescriptionRoles & Responsibilities<div class="paragraph">Job Description <div> Within a team composed of data scientists and data engineers organized in Scrum Agile mode, you will work to implement forecasting calculation tools (forecasting store needs for warehouse supply, forecasting warehouse load, etc.). In this context, you will be amenable to: Structure, plan and coordinate the team's work, actively collaborating with data scientists, the lead data scientist, data analysts, the product owner, third-party teams and other technical teams. align the construction of analytical and technical solutions with business and industry challenges to advise, guide, and ensure the skills development of the various engineers on the team to be responsible for the team's data science and software development methodologies (facilitating in particular the qualification of sub-projects, iterative developments, the industrialization of solutions, their maintainability, the measurement and monitoring of their performance) to arbitrate technical debates if necessary to remain attentive to new developments, in order to be able to challenge them and propose solutions if needed contribute to the topics as data scientists</div></div></section><section>Desired Candidate ProfileQualifications <div> A Master's degree (Bac+5) from an engineering school or equivalent university qualification with a specialization in computer science, or equivalent significant experience. Exp rience de plus de 7 ans en SQL / BigQuery, Python, GCP, Git, DBT </div></section>

0 to 0 years Naukri Gulf

Data Architect

On-site - Morocco - Casablanca 13 July 2026

Information Technology

<section>Job DescriptionRoles & Responsibilities<div class="paragraph">Job Description <div> Within the Technology Department, the BI/Data team manages and executes Business Intelligence and Data Engineering projects, ensuring the quality, performance and scalability of the solutions. You will play a key role in the design, optimization, and monitoring of our data pipelines. You will contribute your Databricks expertise to improve the architecture, performance, and reliability of our data flows for internal clients. Main tasks: As a Databricks expert, you will be involved in the main aspects of designing, optimizing, and developing the data platform: <ul> <li> Design, develop and optimize data processing and transformation pipelines on Azure Databricks and Azure Data Lake . </li> <li> Define and implement robust and scalable data architectures to support the growth of data volumes. </li> <li> Implement automated tests and guarantee the quality and reliability of data pipelines. </li> <li> Participate in the definition and optimization of CI/CD pipelines via Azure DevOps . </li> <li> Apply best practices in Data Engineering and software engineering at all stages of development. </li> <li> Collaborating with Data Product Owners and business teams to propose innovative solutions tailored to needs. </li> <li> Supervise data processing and ensure monitoring via Datadog or equivalent tools. </li> <li> Identify and implement optimizations to improve performance and reduce costs on Databricks. </li> </ul> Main technical environment: <ul> <li> Languages : SQL, PySpark, Python, Scala.</li> <li> Tools & BI : Power BI, SSIS, SSAS, Business Objects, Datadog, Snyk.</li> <li> Cloud & Data : Azure Databricks, Azure Data Factory, ADLS Gen2.</li> <li> CI/CD & DevOps : Git, Azure DevOps.</li></ul></div></div></section><section>Desired Candidate ProfileQualifications <div> Your strengths to make a difference: <ul> <li>Master's degree (Bac+5) in computer science, engineering or equivalent field.</li> <li>Minimum 5 years of experience in Data Engineering, Data Architecture or Databricks , with experience in leading teams or projects.</li> <li>Advanced mastery of several languages: Python, PySpark, Scala, SQL .</li> <li>Proven expertise in the development and optimization of Databricks pipelines , with the ability to define technical standards and best practices.</li> <li>Mastering Spark UI to diagnose and improve the performance of complex treatments.</li> <li>Very good knowledge of the Azure Cloud ecosystem and its data-oriented services (ADF, ADLS, Databricks).</li> <li>Experience in implementing good development practices: clean code, versioning, unit testing, CI/CD , and BI modeling principles.</li> <li>Advanced practice of dbt or similar frameworks for SQL transformation and data orchestration.</li> <li>Experience working in Agile methodology , in collaboration with Product Owners, Data and project teams.</li> <li> Leadership and team spirit : able to guide and coach team members, make strategic decisions and propose innovative solutions.</li> <li>Ability to adapt quickly in a constantly evolving technical environment and proactive in suggesting improvements to architecture and processes.</li></ul></div></section>

Full Time 0 to 1 years Tanqeeb.com

مطلوب موظف حجوزات

On-site - Morocco - Casablanca 21 July 2026

Hospitality & Tourism

مطلوب موظفين للعمل بوكالة أسفار بالدار البيضاءوكالة أسفار متخصصة في خدمات العمرة وحجوزات الطيران، تبحث عن موظفين جادين للانضمام إلى فريق العمل. المهام المطلوبة:<ul><li>استقبال الزبائن والرد على الاستفسارات</li><li>المساعدة في إعداد ملفات الحجز (تذاكر الطيران، العمرة)</li><li>التواصل مع الزبائن عبر الهاتف والواتساب</li><li>أعمال إدارية بسيطة</li></ul> الشروط:<ul><li>لا يشترط وجود خبرة سابقة</li><li>الجدية في العمل والالتزام بالمواعيد</li><li>القابلية والرغبة في التعلم</li><li>حسن التعامل مع الزبائن</li><li>إتقان العربية (والفرنسية ميزة إضافية)</li><li>إتقان استعمال الحاسوب بشكل أساسي (Word, Excel, الإنترنت)</li></ul>

0 to 0 years Naukri Gulf

Receptionist

On-site - Morocco - Casablanca 9 July 2026

Human Resources

<section>Job DescriptionRoles & Responsibilities<div class="paragraph"> <div> <div> <div> PRIMARY OBJECTIVE: </div> <div> The Spa Receptionist ensures an excellent welcome to clients, organizes the link for treatment bookings between clients and spa therapists. </div> PRIMARY FUNCTIONS: </div> <div> </div> <div> <ul> <li> She will be constantly concerned with the quality of her work and customer satisfaction. </li> </ul> </div> </div> <div> <div> <ul> <li> Assisting clients with their needs and expectations </li> <li> She must have a smile, be friendly. </li> <li> Impeccable attire and makeup </li> <li> She will have a keen sense of hygiene and safety. </li> <li> Ensuring the proper upkeep and atmosphere of the institute's reception area: </li> </ul> </div> </div> <div> <ul> <li> Cleanliness </li> <li> The scents </li> <li> Background music </li> <li> Marketing the services provided at the Spa </li> </ul> </div> <div> <div> <ul> <li> Mastering the different benefits </li> <li> Ensure the proper implementation of cabin schedules </li> <li> Ensure compliance with hygiene rules </li> <li> Report any anomalies, malfunctions or remarks to the manager and/or assistant in the logbook (handover register). </li> <li> manage the booking schedule for the different services </li> </ul> </div> </div> <div> <div> <ul> <li> Ensure that all services are invoiced (no exceptions are permitted). </li> <li> Ensure that the evening closing is correct and properly recorded on the system. </li> <li> To ensure product collection in the absence of the responsible assistant. </li> <li> ensuring the proper management of skincare products: </li> <li> use collection and transfer vouchers for any product from the conomat. </li> </ul> </div> </div> <div> <div> <ul> <li> Please respect the collection times on Monday and Friday. </li> </ul> </div> <div> </div> <div> SECONDARY MISSIONS: </div> <div> <ul> <li> Adhere to Four Seasons Standards </li> </ul> </div> </div> <div> <div> <ul> <li> Respect hygiene and safety standards </li> <li> Participate in departmental meetings </li> <li> To demonstrate a high level of ethics, integrity and professionalism in all situations </li> <li> Working in harmony with colleagues and superiors </li> </ul> </div> </div> </div></section>

0 to 0 years Bayt

Team Leader Data Entry (Saisie de Données)

On-site - Morocco - Casablanca 19 May 2026

Human Resources

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Ribatis éditeur de solutions logicielles innovantes dans le secteur e-Gov, recherche son/sa prochain(e) Superviseur d'équipe de saisie de données pour Superviser et coordonner le travail d'une équipe d'opérateurs de saisie chargés de collecter, vérifier et mettre à jour les données d'un annuaire de services, en garantissant l'exhaustivité, l'exactitude et la conformité juridique des informations publiées. ·PRINCIPALES RESPONSABILITÉS 1. Pilotage opérationnel de l'équipe <ul><li>Organiser et répartir les charges de travail quotidiennes </li><li>Définir et suivre les objectifs quantitatifs et qualitatifs </li><li>Assurer la rotation et la polyvalence des opérateurs </li><li>Gérer les plannings et les absences </li></ul>2. Contrôle qualité des données <ul><li>Mettre en place des procédures de vérification systématique </li><li>Effectuer des audits aléatoires sur les fiches saisies </li><li>Maintenir un tableau de bord des indicateurs qualité </li><li>Traiter les réclamations et demandes de correction </li></ul>3. Gestion des sources et de la conformité <ul><li>Valider les sources de collecte des données </li><li>Veiller au respect de la loi de protection des données à caractère personnel et des règles de diffusion </li><li>Mettre à jour le référentiel des données autorisées </li><li>Archiver les justificatifs de collecte </li></ul>4. Amélioration continue <ul><li>Identifier et résoudre les problèmes récurrents </li><li>Proposer des optimisations des processus </li><li>Former les opérateurs aux nouvelles procédures </li><li>Rédiger des guides méthodologiques </li></ul>5. Reporting et communication <ul><li>Rendre compte régulièrement à la direction </li><li>Faire remonter les difficultés opérationnelles </li><li>Animer les réunions d'équipe </li><li>Assurer l'interface avec les autres services </li></ul>Comment postuler ? Les candidats intéressés sont invités à envoyer leur CV et leur lettre de motivation à l'adresse suivante : rh@ribatis.com en précisant dans l'objet « Candidature - Supérviseur équipe saisie de données ». ProfilFormation et expérience : <ul><li>Bac+3 minimum en gestion de l'information ou équivalent </li><li>3 ans d'expérience dont 1 an en encadrement </li><li>Expérience dans la gestion de données de référence appréciée </li></ul>Compétences techniques : <ul><li>Expérience confirmée en gestion de données </li><li>Maîtrise des outils de gestion de bases de données </li><li>Connaissance des enjeux juridiques (Données personnelles, droit de réutilisation) </li><li>Pratique avancée d'Excel et des outils de reporting </li><li>Compréhension des enjeux des annuaires de services </li></ul>Qualités personnelles : <ul><li>Sens aigu de l'organisation </li><li>Rigueur et exigence qualité </li><li>Pédagogie et leadership </li><li>Capacité d'analyse et de synthèse </li><li>Résistance au stress </li></ul> </div>

0 to 0 years Bayt

Gestionnaire Communauté Utilisateurs Plateforme Digitale

On-site - Morocco - Casablanca 19 May 2026

Administration

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> RIBATIS, Opérateur de la transformation digitale dans le domaine du #eGOV, cherche à #Recruter un#GESTIONNAIRE #PLATEFORME #DIGITALE : Mission Globale: Bâtir, Animer et Faire grandir une communauté d'utilisateurs engagés, pour qu'ils deviennent des ambassadeurs de la plateforme, assurant ainsi un lieu de coproduction, de feedback et d'innovation continue de l’écosystème ce celle-ci. Principales responsabilités: 1. Construction et Animation de la Communauté : ·Stratégie : Définir et mettre en œuvre la stratégie de création et de croissance de la communauté utilisateurs / contributeurs (plateforme choix, calendrier d'animation, modération). ·Plateforme : Choisir et gérer la plateforme principale de la communauté (ex: Outil intégré à Karaz (Kalim), Discord, groupe LinkedIn, …). ·Animation Quotidienne : Animer les conversations, lancer des discussions, répondre aux questions, relayer les annonces produit et reconnaître les contributions des membres. ·Programme d'Ambassadeurs : Identifier, recruter et fidéliser les utilisateurs les plus engagés pour en faire des ambassadeurs de la marque. 2. Gestion de la relation avec les contributeurs alimentation de contenu : ·Recrutement et Onborading des contributeurs au contenu : Organiser des sessions de recrutement de contributeurs externes à l’alimentation de contenu e-services et e-parcours Karaz et assurer l’onboarding des profils retenus. ·Encadrement des équipes de contrôle qualité : Planification et suivi de l’activité des équipes de contrôle de la qualité des informations e-services et e-parcours introduits par les contributeurs. ·Facilitateur de la relation administrative : Assistance des contributeurs pour la résolution des complications administratives et financières relatives à leurs mission de contribution à la production et le contrôle qualité des données e-services / e-parcours introduits. 3. Écoute et Relais de la Voix de l'Utilisateur : ·Feedback Structuré : Organiser des sessions de feedback, des sondages et des groupes de discussion (user groups) pour recueillir des insights actionnables. ·Remontée d'Informations : Synthétiser et remonter régulièrement les retours, les suggestions et les points de friction à l'équipe Produit et au Support. ·"Community Pulse" : Être le baromètre du sentiment et des besoins de la communauté, alertant les équipes internes des tendances émergentes. 4. Création de Contenu et de Ressources en collaboration avec le Marketing : ·Contenu d'Entraide : Créer des tutoriels, des FAQ, des guides "bonnes pratiques" et des vidéos courtes basées sur les questions récurrentes de la communauté. ·Partage de Succès : Mettre en avant et raconter les histoires à succès des utilisateurs (case studies informelles, témoignages). ·Newsletter Communautaire : Produire une newsletter régulière pour la communauté, mettant en valeur les nouvelles fonctionnalités, les meilleurs contenus et les membres actifs. 5. Organisation d'Événements Communautaires : ·Événements en Ligne : Organiser et animer des webinars, des AMA ("Ask Me Anything") avec les équipes produit, et des challenges ou hackathons. ·Événements Physiques/Locaux : </div>

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