Identify New Business Opportunities
 

• Conduct market research to identify potential clients and industry trends.
• Develop a comprehensive understanding of the target market and competitive landscape.
• Generate leads through networking, cold calling, and other outreach methods.

Client Relationship Management

• Build and maintain strong relationships with new and existing clients.
• Understand client needs and provide tailored solutions to meet their requirements.
• Serve as the primary point of contact for client communications.

Sales and Revenue Growth
 

• Develop and execute effective sales strategies to achieve revenue targets.
• Prepare and present sales proposals and presentations to potential clients.
• Negotiate contracts and close deals to meet or exceed sales goals.

Strategic Planning
 

• Collaborate with the sales and marketing teams to create and implement business development plans.
• Monitor and analyze sales performance and market trends to refine strategies.
• Provide regular reports on sales activities, pipeline status, and revenue forecasts.

Collaboration and Teamwork
 

• Work closely with internal teams to ensure seamless delivery of services to clients.
• Participate in team meetings and contribute to the development of sales and marketing initiatives.
• Share market insights and client feedback with relevant departments to improve service offerings.

Continuous Improvement
 

• Stay updated on industry trends, best practices, and emerging technologies.
• Attend industry events, conferences, and trade shows to expand professional network.
• Continuously seek opportunities for personal and professional growth.

EducationBachelor’s Degree: Preferred in Business, Marketing, Sales, or a related field.ExperienceProven Experience: Minimum of 4-7 years in business development, sales, or a related role, ideally within the call center or BPO (Business Process Outsourcing) industry.Track Record: Demonstrated success in achieving sales targets and securing new business deals.SkillsCommunication Skills: Excellent verbal and written communication skills for effective client interactions and presentations.Negotiation Skills: Strong ability to negotiate and close deals.Sales Strategy: Proficient in developing and implementing sales strategies.Relationship Building: Skilled in building and maintaining client relationships.Analytical Skills: Ability to analyze market trends and sales data to inform strategies.Technical Proficiency:  Familiarity with CRM software (e.g., Salesforce, HubSpot).Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).Industry Knowledge: Understanding of the call center industry, including key players, market trends, and customer needs.Networking Ability: Proven ability to network and build relationships within the industry.Presentation Skills: Capable of preparing and delivering compelling sales presentations.