Job Summary
The Help Desk Specialist is responsible for handling first-level support of service requests. This relates to all information technology, including workstations, servers, printers, networks, and vendor-specific hardware and software.
Job Description
- Supervise Providing first-line support for IT software, hardware, network, and operating system problems.
- Control Providing first-line support for telephone services.
- Install hardware and software where and as required.
Skills
PC skills Both Hardware & SoftwareGood
- Good networking (LAN &WAN) knowledge.
- Excellent problem-solving and customer service skills are essential.
- The ability to be flexible, responsible, work under pressure,
- prioritize and multitasking are essential skills required for this post.
- Experience in supporting ADSL, VPN, and VOIP would be an advantage.
- Ability to write a report