·       Perform service advice on the car together with the customer at the appointed location; fault diagnosis (if appropriate, together with a diagnosis specialist)

·       Organize test drives to ensure correct diagnosis by a Service technician and workshop master technician

·       Create complete and detailed orders with vehicle data, diagnosis, estimated (operation times) and working hours, completion date, scope of costs; detailed description of faults (original statements by customer)

·       Check parts availability prior to start of repairs

·       Offer accessories and lifestyle products, as well as the services of the dealership within the framework of the advice discussion

·       Sell services not yet performed (telephone offers)

·       Ensure customer mobility

·       Obtain customer approval for extensions to orders and provide this information to the workshop team leader

·       Check and approve the complete and correct invoicing for services

·       Observe and adhere to the applicable Terms and Conditions of Repairs

·       Arrange final approval with test drive and check of invoice

·       Explain the invoice to the customers

·       Hand over the Vehicle to the customer

·       Record vehicle data for the customer file

·       Follow up with customer after Delivered their car.

Skills

• Communication Skills: Effective communication is crucial for liaising with customers, explaining complex technical details in an understandable manner, and coordinating with the service department to prioritize and schedule repairs.
• Sales and Upselling Abilities: Demonstrated proficiency in sales and upselling abilities can significantly boost revenue in the aftersales department.
• Revenue Generation Skills: Skills in revenue generation through effective upselling and cross-selling are valuable for this role.
• Proactive Issue Resolution: Proactively addressing issues and finding solutions is a critical aspect of this role, ensuring a positive customer experience.
• Communication Proficiency: Proficiency in communication is key to ensuring that customers are well-informed about their vehicle's needs and service progress.