Main Job Responsibilities:

Internal Corporate Operational Enhancement:

• Determine gaps and risks in the areas of: Delivery, Customer Success, Sales, Operations, Executive Management, and People & Culture.
• Propose internal projects plans to amend gaps and inefficiencies.
• Kick off internal projects to enhance defined areas of required improvement.
• Manage the internal projects by issuing tasks and ensuring timely and effective completion with KPIs.
• Perform “post project closing” activities to ensure proper change management and maintenance.
• Track logging of related new policies (if any) or changes to existing ones.
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Risk Identification:

• Flag and maintain log of risks through analyses using various tools depending on situation.
• Conduct monthly analyses to assess potential opportunities for improvement.
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Corporate Goals:

• Track corporate and departmental goal completion.
• Assess and flag any risks of non-completion and blockers to completion.
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Research & Analysis:

• Maintain knowledge of industry findings and trends that could be implemented internally.
• Produce a monthly report of organisational health with KPIs.
• Report against changes from internal projects and their impact.

Internal Automation:

• Maintain the automation architecture.
• Prioritise applications, features, and modules based on company risk & needs.
• Oversee the successful development and delivery of the applications.

Sales Reporting:

• Generating Sales related reports for upcoming projects.
• Generating reports about priority leads, opportunities, and accounts.
• Maintaining a log of key project updates.

System Upkeep:

• Review and understand existing system and how different modules feed into the operational spaces.
• Ensure and govern correct use of Avertra’s ERP system in the operational capacity.
• Escalate and deal with misuse of Avertra’s ERP system in the operational capacity.
• Research potential areas of improvement or automation of system interaction.

Skills

Requirements

Needed Competencies:

• Attention to Detail: Excellent analytical skills, along with the ability to create detailed reports.
• Interpersonal Communication: It is imperative that you are able to connect and develop relationships with various stakeholders in the organisation at various seniority levels, all the way from Chiefs to juniors.
• Risk & Impact Assessment: Ability to assess and manage risks and impact in the process of decision making.
• Creativity: Since this role goes beyond reporting, creativity is key in order to be able to develop the best solutions that are unique to the context at hand.
• Data Visualization: Data visualisation is a must have.

Knowledge, Skills and Abilities:

• Excellent research skills.
• Past experience in an operational or HR role is highly preferable.
• Native or excellent written and verbal English skills is a hard must.

Preferences:

• Experience in the technology or utility industry.
• Preferably holder of an American or EU passport.

Education:  A bachelor’s degree in Business Administration, Economics, or any relevant degree

A Master’s degree or MBA is a major plus.

Travel:  Upon request by Executives.

Work Schedule:  Local Jordanian office hours with flexibility.