COMPANY DESCRIPTION

Established in 1951, Amideast is an American nonprofit organization dedicated to creating hope, opportunity, and mutual understanding among people in the Middle East, North Africa, and United States through life-changing opportunities for education and cultural exchanges. Working with local, regional, and international partners, we provide programs and services that improve educational opportunity and quality, expand access to U.S. study, empower youth and women, strengthen local institutions, and develop language and professional skills for success in the global economy. Headquartered in Washington, D.C., Amideast operates offices in 11 countries in the MENA region. For more information, visit us at www.amideast.org.

POSITION DESCRIPTION

Under the supervision of the Testing Manger, the incumbent will support all official testing activities conducted by Amideast Jordan, register students for paper and computer-based exams, manage test-takers upon arrival, and assist with customer-service-related duties.

RESPONSIBILITIES

Main Duties:

• Arms/disarms the ADT security system (if applicable) and getting the center ready for the day
• Operates the computers systems used to check-in examinees and deliver tests
• Gets the test room ready to deliver exams
• Checks IDs according to client specifications and requirements
• Informs the test takers about the center facilities and exam and Prometric procedures and policies in a clear and accurate language
• Launches exams and conducting proctoring of the test room
• Conducts the testing room walkthrough as per the UAS system
• Administers exam breaks and verifying the returning examinee
• Performs biometric procedures, both during check-in & before and after breaks
• Performs Wanding procedures as per Prometric security measures
• Ends the exam; collecting note boards, scratch paper and exhibits; printing score reports
• Deals with potential cheating situations
• Monitors the testing material upon usage and inform when not enough supplies.
• Files Center Problem Reports (CPRs in AP&C centers; Site Reports in IT center)
• Communicates with Prometric Global Help Desk to escalate technical and immediate issues
• Delivers special accommodations exams
• Provides a high level of service and professionalism to candidates and clients
• Assists in local registration tasks, if needed
• Answers all customer inquiries by phone
• Handles the SAT material shredding and destruction on monthly basis.
• Assists the testing department with any needed tasks
• Proctors placement test exams
• Assists the testing department with any needed tasks
• Performs other testing-related duties as assigned by the Testing Center Manager and/or Country Director

QUALIFICATIONS AND SKILLS

Required

• Bachelor’s Degree
• Minimum of 1 year of work experience in similar work setup
• Ability to organize and maintain large amount of detailed information
• Proficiency in English is B2 (CEFR Level Alignment) and above
• Excellent Arabic (written and oral) skills
• Excellent interpersonal, communication, and customer service skills
• Computer proficiency
• Excellent cultural awareness and sensitivity
• Trustworthy, dependable, and professional
• Able to work under pressure and meet short deadlines
• Service-oriented: Actively looking for ways to help people
• A self-starter, positive work attitude and a team player
• Respects and exercises confidentiality

WORK ENVIRONMENT

The incumbent in this position will work in a professional office environment and will utilize the following equipment when working from the corporate office or remote home office (either on a full time, temporary, or hybrid basis).

• Computer (laptop or desktop)
• Printer/Photocopier/Scanner/Fax
• Telephone

Up to 1% business travel may be needed to support our testing labs located outside Amman as needed.

The physical demands and work environment that have been described is representative of those an employee encounters while performing the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This position description is an overview of the major functions and requirements of this position. This document is not intended to be an exhaustive list encompassing every duty and requirement of the position; the Employee’s Manager may assign other duties as related or as otherwise deemed appropriate and necessary within the general scope, without the need for additional compensation.

Amideast is an equal opportunity employer and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by law.

Positions that involve interaction with children will be required to read, acknowledge, and comply with and attend special training in accordance with the Child Protection and Safeguarding policy. All Amideast representatives must comply with the Code of Conduct and all applicable organizational policies which include but are not limited to, Anti-Human Trafficking and Prevention of Sexual Exploitation and Abuse.

Amideast provides covered training opportunities for its staff within its current portfolio of offered services and that it invests in the advancement of its staff’s capabilities and skills to better perform at their roles.

Please note only the shortlisted candidates will be contacted. Interviews will be conducted on rolling basis and the vacancy will be closed when filled.