JOB DESCRIPTION

Job Purpose:

At Majid Al Futtaim, design matters. It is more than the look & feel of the product. It is the passion to create groundbreaking digital products and services that result in creating great moments for our customers every day. As a Product Design Manager, you’ll play a pivotal role in bringing this vision to life.

The focus of this role will be on working for the Fintech Solution business. Fintech Solutions' remit lies in crafting financial service experiences that are not only intuitive and engaging but also have a pervasive presence, thereby transforming effects on our customers' lives daily. The goal of the department is to create remarkable moments for our customers through enabling fintech solutions across the group. These services will live across physical and digital channels, such as the SHARE Loyalty App, Carrefour App, and in-store experiences.

You will work closely with the Fintech Product & Development team to frame problems, design the right solutions, and ship great features for the group. Additionally, you will collaborate closely with the Senior Design Manager from SHARE to ensure a unified and cohesive design strategy across all platforms.

Job Details – Key Responsibilities and Accountabilities

Key responsibilities:

• As a Product design manager in a product team you will lead and oversee the design process for products within the fintech division.
• Foster a strong, collaborative design practice as a leader beyond the confines of the Design discipline.
• Exhibit strong problem-solving skills and the ability to identify opportunities for design strategy improvements.
• Stay updated on fintech industry trends, emerging technologies, and best practices in designing fintech products.
• Advocate for design strategy and communicate design approach to partners by analyzing or anticipating user needs, as well as identifying defined problems that may have multiple solutions.
• Lead market research and competitive benchmarking within the fintech industry.
• Transform product requirements into concepts, wireframes and intuitive, beautiful interfaces and workflows that the team can use to create stories and that developers can translate into code.
• Work closely with product managers and other stakeholders to align design goals with business objectives.
• Contribute to the overall product strategy and roadmap, providing insights on design feasibility and user experience.
• Ensure high-quality design deliverables that meet both user needs and business requirements.
• Lead in product discovery efforts, including facilitating workshops to comprehend the problem, conducting prototyping, and overseeing usability testing to inform design decisions.
• Proactively collaborates with stakeholders, internal teams, and external partners to align design objectives.
• Be focused on bringing the product to life through micro-animations. Concept and execute complex animation in a combination of motion software and techniques
• Possess strong critical thinking abilities and the capacity to assess risks and opportunities from multiple stakeholder/customer perspectives.
• Along with the Senior team, you will be responsible for running design sprints, from ideation to delivery with a focus on prototyping and will be responsible for delivering all required design assets ready for feature development.
• Effectively communicate and present conceptual ideas, detailed design, and design rationale both verbally and visually to internal and external stakeholders
• Ensure that all design assets are ready for development as per plan and are handed over with complete documentation to the technology teams.
• Collaborate with engineers and architects to review, iterate, and refine product design during development cycles. Represent design in technology sprint meetings to ensure complete clarity when it comes to feature development and expected outcomes.
• Your role will provide critical input into adhering to the consistent design language that is unique to your product whilst also compliant with Majid Al Futtaim Groups Digital Expression Guidelines

Additionally, the role holder will have responsibility to:

• Contribute positively to the CX culture within Majid Al Futtaim
• Represent as an ambassador for Digital Labs across the wider organization.
• Form strong relationships with your peers within the MAF Digital and broader business units
• Build strong relationships with Jordan office and maintain strong communication with Jordan team

Other Context (if applicable):

Willing to travel to Jordan and work with our Amman office periodically

Personal Characteristics and Required Background:

Skillset (job specific technical skills and behavioral competencies needed)

• Previous experience working in the fintech, or financial industry is highly desirable, as it provides insights into the unique challenges and opportunities within the digital financial product landscape.
• Experience within the field of product design or user experience, ideally with a proven track record of successfully leading design teams and driving strategic initiatives.
• You are confident in presenting and defending your designs, whilst capable of challenging with reason and kindness.
• A strong portfolio showcasing a history of successful design projects, including examples of innovative solutions, user-centered design approaches, and measurable impact on business goals.
• The role requires a hands-on, experienced, client obsessed and results oriented leader to drive strategic direction and execution of design across the business.
• Knowledge of Design Systems: Experience in developing and maintaining design systems to ensure consistency and scalability across products.
• Familiarity with UX Research Methods: Understanding of various UX research methods, such as user interviews, usability testing, and user journey mapping, to inform design decisions.
• You are an expert in design systems, including the ability to develop and evolve them to advanced concepts.
• In-depth knowledge of design thinking methodologies and their practical application.
• You are knowledgeable in solid design principles and practices including design for accessibility.
• You care about design all the way from a strategic level down to design details and getting the pixels right.
• Guides high-level strategic decisions that align interaction design with company goals.
• You make well-reasoned design decisions and can articulate the trade-offs taken and the rationale applied.
• Independently develops interactive prototypes to test and validate design concepts.
• You are good at balancing complex problems with fast tactical changes. You will need to be good at knowing where our time can be spent most effectively, and making high quality decisions quickly, with data where appropriate.
• Displays exceptional self-management skills and works autonomously to establish project timelines and deliverables.
• You are the voice of our customers in product development, have empathy for them and are intensely customer focused. You bring the narrative of customer needs to an interdisciplinary team.
• You are an expert in wireframing and prototyping tools, leveraging advanced features for enhanced design fidelity. You can Independently develop interactive prototypes at various levels of fidelity to articulate and test user flows, UI design, and/or UI animation using modern tools.
• You have experience in content creation and creative direction for marketing assets.
• You have experience working in an Agile/Scrum development process.
• You value collaboration and are your best when part of a team.
• You have excellent relationship management skills.
• You’re passionate about inclusive design, accessibility, transparency, and fairness.
• You are curious with a bias toward action and thrive in a fast-paced organization.
• Fully proficient in Figma, with added experience in adobe creative suite

Minimum experience

10+ years in a similar role

Minimum Qualifications/education

Bachelor’s degree in relevant field or equivalent professional experience