About Mercy Corps

Mercy Corps is a leading global organization powered by the belief that a better world is possible. In disaster, in hardship, in more than 40 countries around the world, we partner to put bold solutions into action — helping people triumph over adversity and build stronger communities from within. Now, and for the future. Mercy Corps has worked in Jordan since 2003 to implement a variety of programs funded by global public institutions, as well as private donors to meet the urgent needs of vulnerable populations, build cohesive and civically engaged communities, and increase inclusive economic opportunities. Mercy Corps’ current portfolio in Jordan focuses on three domains: resilient individuals, strong communities and governance, and environmentally sustainable and inclusive economic growth. Mercy Corps integrates crosscutting themes of youth, gender equality and empowerment, governance, natural resource management and technology.

Program / Department Summary

The Informal Livelihoods Advancement Activity (Iqlaa) is a five-year activity that aims to put Jordanian Micro and Small Enterprises (MSEs) on a path to recovery after the extraordinary crisis that businesses have faced, help them access the safety net measures in Jordan, and, most importantly, regain productivity and growth. Mercy Corps approach to IQLAA integrates direct assistance with market systems development (MSD) interventions to support MSEs along the full journey from recovery to growth and resilience. Grounded in evidence-based, adaptive, and inclusive support, Jordan’s MSEs can emerge from the COVID-19 crisis stronger and more resilient, transformed through new ways of doing business and improved access to finance, markets, and services. Understanding that women, youth, and people living with disabilities (PLWD) face unique constraints to starting up and leading resilient MSEs, Mercy Corps design will infuse a Gender, Youth and Social Inclusion (GYSI) lens throughout all interventions. Mercy Corps approach is committed to supporting MSEs build back, formalize, and grow, emphasizing systems-level change, equitable opportunities, and a dignified work environment for all women, men, and youth, and PLWD in Jordan.

General Position Summary

The Senior Information Management Officer will be responsible for collecting, analyzing, and visualizing data to support the IQLAA program's objectives. They will manage data collection tools, create and maintain data warehouses, and ensure data validation and quality. The Senior Information Management Officer will work closely with the Senior Information Management Coordinator and IM team to provide insights through advanced data analyses using tools such as Power BI using DAX language and will utilize Azure for data management, cleaning, and storage to ensure fully centralized automation of IQLAA information management system. The Senior Information Management Officer will be responsible for facilitating data demands, tooling, and retooling the IQLAA Information Management System to adapt to changing demands, ensuring that all data collection tools are well-tested, and ensuring that MEL teams correctly assign mobile users. The senior Information Management Officer will work with the Mercy Corps IQLAA Activity team as well as partner organizations and sub-grantees to oversee and ensure the collection of quality MEL data for the program. The Senior Information Management Officer will be responsible for supporting the Senior Information Management Coordinator to oversee the monitoring and data collection of the project, analyze data and visualization to provide insight to the project team, and contribute to report IQLAA’s achievements to all relevant internal and external stakeholders. S/he will ensure that performance monitoring and results reporting tools and processes across the entire program are in place, effectively implemented and well synchronized between the Activity sites and interventions. The Senior Information Management Officer may supervise teams of enumerators in data collection, data analysis, and reporting according to the needs of the Activity. The Senior Information Management Officer will be an integral member of the Program Quality and Learning (PQL) team learning and reflection processes, leading discussions on quality, accountable, and timely reporting of information across the Activity.

Essential Job Responsibilities:

• Maintain IQLAA’s Data Management Protocol development and operationalization.

• Facilitate data demand to ensure that the resulting data will be correctly fed into information management flows.

• Tool and retool the IQLAA Information Management System to adapt to changing demands from all Activity’s stakeholders.

• Develop and manage data collection tools using ONA, ODK, or any similar platforms.

• Ensure all data collection tools are well-tested and mobile users are correctly assigned.

• Oversee the quality of data collected and ensure its integrity and completeness.

• Conduct advanced data analysis using Power BI and DAX language to provide actionable insights.

• Create and maintain data visualizations and dashboards to represent program results and metrics.

• Support the senior information management coordinator in preparing regular visualized reports in coordination with the MEL team and Senior Leadership Team.

• Build and maintain a data warehouse to centralize and manage all IQLAA data.

• Use Azure for data storage, management, and integration from all sources.

• Ensure data backup and re-import clean data into the databases regularly.

• Troubleshoot and resolve issues related to Azure data management.

• Establish and maintain data validation processes pre-collection and post-collection.

• Validate incoming data for completeness, duplications, and data quality.

DATA PIPELINE MANAGEMENT

• Support the senior information management Coordinator to build and run a monthly, quarterly and annual data pipeline to facilitate the automatic or semi-automatic cleaning of incoming data, including the calculation of all routine monitoring indicators and other variables as requested.

• Support the senior information management Coordinator to respond to USAID’s data reporting requirements such as but not limited to the EDE Firm Repository, ArcGis, and DevResult.

• Respond to MC’s data reporting requirements such as but not limited to the TolaData and Participants count from Iqlaa DataBase System.

• Ensure that all IQLAA data from all sources are centralized, managed and streamlined.

• Work with the PQL Director and the Senior Information Management Coordinator, and MEL team to count IQLAA’s achievements based on the contractual requirements and definitions of Activity’s indicators.

• Ensure the backup and re-import of clean data into the databases a regular basis.

• Manage integration or interoperability of all principal data collection and management systems in the program.

• Support the Senior information management coordinator to create replicable statistical data analyses and dashboards of high quality and right-fit rigor to improve IQLAA’s impact through data-driven decision-making both through self-initiative and on-demand.

ADAPTIVE MANAGEMENT AND CAPACITY BUILDING

• Facilitate analysis results, and adaptive management planning with program teams, in coordination with the Collaboration, Learning and Adaptation (CLA) team.

• Oversee the training of program staff on data collection and use processes and tools, including training of the rest as PQL team as trainers.

• Provide one-on-one support to components leads and team leaders to improve their data literacy and problem-solving capacity for evidence-driven management.

• Conduct regular field visits to ensure that all processes and tools in the database are being used effectively by all MEL and program team members across the consortium.

• Build the capacity of IQLAA local partner organizations, sub-grantees, and service contractors through ongoing support on the MEL data cycle, data flows, data pipelines and adaptive management.

• Actively participate in Jordan MEL community of practice and support other PQL teams where needed.

• Others as assigned.

HARDWARE AND SOFTWARE MANAGEMENT

• Oversee the responsible management and maintenance of ICT equipment in the MEL team according to Mercy Corps asset management policies and procedures.

• Manage the purchase/subscription and renewal of technology software and platforms used in IQLAA in close coordination with the country MEL Advisor.

• Prepare a data protection plan in coordination with the relevant stakeholders.

SAFEGAURDING RESPONSIBILITIES

• Actively learns about safeguarding and integrates it into their work, including safeguarding risks and mitigations related to their area of work
• Practices the values of Mercy Corps including respecting the dignity and well-being of participants and fellow team members
• Encourages openness and communication in their team; encourages team members to submit reports if they have any concerns using reporting mechanisms e.g., Integrity Hotline and other options

STAFF MANAGEMENT: N/A

SECURITY

• Ensure compliance with security procedures and policies as determined by country leadership.

• Proactively ensure that team members operate in a secure environment and are aware of policies.

ORGANIZATIONAL LEARNING

• As part of our commitment to organizational learning and in support of our understanding that learning organizations are more effective, efficient, and relevant to the communities they serve, we expect all team members to commit 5% of their time to learning activities that benefit Mercy Corps as well as themselves.

ACCOUNTABILITY TO PARTICIPANTS

• Mercy Corps team members are expected to support all efforts toward accountability, specifically to our participants and to international standards guiding international relief and development work, while actively engaging participants' communities as equal partners in the design, monitoring, and evaluation of our field projects.

Supervisory Responsibility: N/A

Accountability Reports Directly To: The Senior Information Management Coordinator Works Directly With: PQL teams/functions (IM, MEL, and CLA), technical leads and intervention managers, Partner Organizations, and PQL Director.

Knowledge and Experience:

• Bachelor’s degree in applied math, data science, computer science, statistics, economics, or related field with information management and quantitative analysis focus required.

• At least 3-5 years of work experience in relevant work.

• Proficiency in designing and maintaining relational databases and case management platforms required.

• Proficiency in setting up case management systems in XLS coding as a data collection and management platform is strongly preferred.

• Experience implementing feedback loops to mobile users through case management platforms a plus.

• Excellent and demonstrated data wrangling, analysis and visualization skills using MS Excel required.

• Excellent command of SQL, Azure data factory, data warehouse, power Queries, and power bi using DAX strongly preferred. Solid foundation of statistics, probability and counterfactuals strongly preferred. Proficiency working with APIs a plus.

• Demonstrated experience building data pipelines (including automated wrangling and integration) is required.

• Demonstrated competencies in effective data communication, critical thinking, training, and coaching required. Strong team coordination, listening and consensus building competencies required.

• Demonstrated attention to detail, ability to follow procedures, meet deadlines and work independently and cooperatively with team members.

• Fluent in both spoken and written English.

Arabic written and spoken is essential.

• Experience in Monitoring, Evaluation and Learning (MEL) in the international development sector is preferred.

Success Factors

The successful Senior Information Management Officer will combine excellent technical skills in information management and quantitative analysis with outstanding problem solving and facilitation skills. They will be able to simultaneously pay attention to detail while keeping a strategic vision. They will be able to identify, communicate, document, and implement rigorous solutions to complex problems. They will have proven experience in capacity building and enabling non-technical teams to improve their analytical thinking. They will be able to leverage systems, evaluative, cartesian/decomposing, algorithmic/process, and design thinking as appropriate to improve the effectiveness of information management in the program and in the program.

Living Conditions / Environmental Conditions

The position is based in Amman, Jordan and it may require up to 10% to travel regularly to Mercy Corps field offices and project sites. Mercy Corps team members represent the agency both during and outside work hours when deployed in a field posting or on a visit to a field posting. Team members are expected to conduct themselves in a professional manner and respect local laws, customs, and MC's policies, procedures, and values at all times and in all in-country venues. Fostering a diverse and open workplace is an important part of Mercy Corps’ vision. Mercy Corps is an Equal Opportunity Employer regardless of background. We are committed to creating an inclusive environment.

Ongoing Learning

In support of our belief that learning organizations are more effective, efficient, and relevant to the communities we serve, we empower all team members to dedicate 5% of their time to learning activities that further their personal and/or professional growth and development.

Diversity, Equity & Inclusion

Achieving our mission begins with how we build our team and work together. Through our commitment to enriching our organization with people of different origins, beliefs, backgrounds, and ways of thinking, we are better able to leverage the collective power of our teams and solve the world’s most complex challenges. We strive for a culture of trust and respect, where everyone contributes their perspectives and authentic selves, reaches their potential as individuals and teams, and collaborates to do the best work of their lives. We recognize that diversity and inclusion is a journey, and we are committed to learning, listening, and evolving to become more diverse, equitable, and inclusive than we are today.

Equal Employment Opportunity

Mercy Corps is an equal opportunity employer that does not tolerate discrimination on any basis. We actively seek out diverse backgrounds, perspectives, and skills so that we can be collectively stronger and have a sustained global impact. We are committed to providing an environment of respect and psychological safety where equal employment opportunities are available to all. We do not engage in or tolerate discrimination based on race, color, gender identity, gender expression, religion, age, sexual orientation, national or ethnic origin, disability (including HIV/AIDS status), marital status, military veteran status, or any other protected group in the locations where we work.

Safeguarding & Ethics

Mercy Corps is committed to ensuring that all individuals we come into contact with through our work, whether team members, community members, program participants or others, are treated with respect and dignity. We are committed to the core principles regarding prevention of sexual exploitation and abuse laid out by the UN Secretary General and IASC and have signed on to the  Interagency Misconduct Disclosure Scheme. By applying for this role an applicant confirms that they have not previously violated an employer’s sexual misconduct, sexual exploitation and abuse, child safeguarding or trafficking policy. We will not tolerate child abuse, sexual exploitation, abuse, or harassment by or of our team members. As part of our commitment to a safe and inclusive work environment, team members are expected to conduct themselves in a professional manner, respect local laws and customs, and to adhere to Mercy Corps Code of Conduct Policies and values at all times. Team members are required to complete mandatory Code of Conduct e-learning courses upon hire and on an annual basis.

As an applicant, if you witness or experience any form of sexual misconduct during the recruitment process, please report this to Mercy Corps Integrity Hotline ([اضغط هنا لمشاهدة البريد اﻹلكتروني]).

الصون و الأخلاق

ميرسي كور تلتزم بضمان المعاملة اللائقة واحترام جميع الأفراد اللذين نتواصل معهم من خلال عملنا, سواء كانوا أعضاء الفريق أو أعضاء المجتمع أو المشاركين في البرامج أو غيرهم.  نحن ملتزمون بالمبادئ الرئيسية المتعلقة بمنع الاستغلال والإساءة الجنسية التي وضعها الأمين العام للأمم المتحدة واللجنة الدائمة للتنسيق بين الوكالات الإنسانية (IASC)، وقد وقعنا على نظام الإفصاح المتبادل بين الجهات الفاعلة في حالة السلوك الغير اللائق. عند التقديم لهذا الدور، يؤكد المتقدم أنه لم ينتهك في السابق سياسة السلوك الجنسي، والاستغلال والإساءة جنسية، صون الأطفال، أو الاتجار بالبشر لأي جهة عمل. ميرسي كور لن تتسامح مع إساءة معاملة الأطفال أو الاستغلال الجنسي أو الإساءة أو التحرش من قبل أو بسبب أعضاء فريقنا. كجزء من التزامنا تجاه توفير بيئة عمل آمنة وشاملة, من المتوقع أن يتصرف أعضاء الفريق بطريقة مهنية, تحترم القوانين والعادات المحلية. والالتزام بسياسات وقيم مدونة قواعد السلوك الخاصة بمنظمة ميرسي كور في جميع الأوقات. كما يتطلب من جميع أعضاء الفريق إكمال دورات التعليم الإلكتروني الإلزامية لقواعد السلوك عند التوظيف وذلك بشكل سنوي.

     كمتقدم للوظيفة، إذا كنت قد شهدت أو تعرضت لأي نوع من أنواع السلوك الجنسي الغير لائق خلال عملية التوظيف، يرجى الإبلاغ عن ذلك إلى خط النزاهة في منظمة ميرسي كور ([اضغط هنا لمشاهدة البريد اﻹلكتروني]).

RECRUITMENT SCAMS & FRAUD WARNING

Mercy Corps has become aware of scams involving false job offers. Please be advised:

Recruiters will never ask for a fee during any stage of the recruitment process.

All active jobs are advertised directly on Akhtaboot.

Official Mercy Corps emails will always arrive from a @mercycorps.org email address.

Please report any suspicious communications to (([اضغط هنا لمشاهدة البريد اﻹلكتروني]))