The International Rescue Committee (IRC) responds to the world’s worst humanitarian crises, helping to restore health, safety, education, economic wellbeing, and power to people devastated by conflict and disaster. Founded in 1933 at the call of Albert Einstein, the IRC is one of the world's largest international humanitarian non-governmental organizations (INGO), at work in more than 50 countries and more than 25 U.S. cities helping people to survive, reclaim control of their future and strengthen their communities. A force for humanity, IRC employees deliver lasting impact by restoring safety, dignity and hope to millions. If you're a solutions-driven, passionate change-maker, come join us in positively impacting the lives of millions of people world-wide for a better future.

Background

In 2007, the IRC began providing humanitarian assistance to vulnerable and crisis-affected people in Jordan in response to an influx of Iraqi refugees and the strain on host communities. Following the eruption of the Syrian war in 2011, hundreds of thousands of refugees crossed into Jordan. The ongoing insecurity in Syria and the growing needs of refugees have strained Jordan’s resources and infrastructure and exacerbated pre-existing issues like water scarcity and high unemployment.

As resources become more limited, refugees and host communities have fewer economic opportunities and become more vulnerable. The IRC’s strategy for Jordan shows our commitment to improving the safety, health, education, and economic well-being of people affected by conflict, in camp-based (Za’atari camp) refugees and urban-based refugees as well as vulnerable Jordanian host community, in coordination with the humanitarian community and the Government of Jordan. Simultaneously, IRC in Jordan is pivoting to a more long-term resilience/development programming responding to the context in Jordan and the worsening vulnerabilities faced by refugees and vulnerable Jordanians.

Job Overview/Summary:

The MEAL Officer will support the MEAL Unit’s management with continual delivery of monitoring and evaluation activities. The MEAL Officer will support the MEAL unit to implement a range of MEAL activities including trainings, data collection processes, spot checks and most importantly supervision of MEAL Volunteers / Assessors. Through the unit management the officer will play a lead role in the monitoring, assessment and verification processes.

The MEAL Officer will work under the direct supervision and the technical support of the Senior MEAL manager, and  will be responsible for the technical follow-up on the program’s aspects of the IRC MEAL in all locations (camp and/or urban). 

Major Responsibilities:

Management and Technical Quality

• Deliver awareness sessions on MEAL requirements and needs, and other issues as dictated by the needs at field-level.
• Provide M&E technical assistance to program teams in particular data collection data quality and reporting stages of program management.
• Work in close coordination with the programs staff to ensure high level of implementation for programs.
• Support planning and management of regular monitoring, program reviews , assessments and other evaluations conducted in the Field
• Oversees MEAL Assistants & Assessors in the field working in close collaboration with the program teams, and field managers.
• Ensure timely and accurate routine data collection, aggregation & reporting by the existing platforms.
• Support the programs in maintaining an effective documentation system to keep track of data source documents.
• Support data analysis and information presentation activities across the programs and provide quality assurance on the data collected by program staff.
• Lead and ensure the quality of documentation and communications, including translation into English, of information received from MEAL Assistants and or MEAL Assessors.
• Support MEAL Unit in developing and delivering guidance on M&E procedures and process for programs and for MEAL assistants and assessors.
• Support MEAL unit on implementing standardized monitoring and evaluation processes across programs and across partnerships in particular third-party monitoring.
• Conduct data collection, basic analysis, and reporting
• Ensure that field technical work is completed in time and meets quality expectations around,
• Keep records of the urgent needs identified and the actions taken to assist affected PoCs.
• Conducts other duties as assigned by supervisor.

Award Management

• Follow up on project work plans in coordination with MEAL and relevant departments.
• Support preparation of technical internal and external narrative reports within agreed deadlines
• Write monthly reports for the MEAL on the activities conducted, advancements, challenges, and requested support.

Staff/Talent Management & Performance

• Where relevant, provide ongoing guidance to direct-report staff, including communicating clear expectations, setting annual performance objectives, and providing regular and timely positive and constructive performance feedback.
• As required identify staff performance issues and work with Human Resources to document and address these by the National Staff Employment Policies
• Adhere to and act by the IRC Global HR Policies and Procedures, and communicates through word and example a high standard of compliance with all applicable policies and regulations

External Relationships, Partnerships & Coordination

• Work to strengthen IRC’s relationship with refugees, refugee/host community leaders, and municipal actors to maintain good access to POCs
• Ensure regular communication with the MEAL regarding the project’s progress and processes
• Support in the overall achievement of grant activities, and deliverables with partners.
• Liaise with partners to solve issues, communicate needs, and create synergy.

·         Support MEAL unit on implementing standardized monitoring and evaluation processes across programs including extending support to partners

Key Working Relationships:

Position Reports to:  Senior MEAL manager.

Position directly supervises:  N/A – may superviseMEAL assistants/assessors as relevant/needed.

Indirect Reporting:  N/A.

Other Internal and/or external contacts

Internal: DDP, Program Coordinators/Managers, IM Officer, program staff,

External:  NGOs, donors, IRC MEAL community, partners.

Skills

Minimum Qualifications:

Job Requirements:

·         Bachelor’s degree in Social Science, Statistics, Management, Information Technology or any related field. 

·         Approximately 2-3  years’ experience in monitoring and evaluation of programs, preferably in the international NGOs’ sector or UN agency

·         Good understanding of the principles, methods and terminology of MEAL.

·         Possess basic technical knowledge of M&E approaches and techniques in some or all the following areas Outputs, Outcome monitoring; Theory of Change, Logframe, Data Collection, Basic Analysis Accountability, Client feedback mechanisms.

·         Demonstrated experience in program implementation and spending plans, including multi-sector plans

·         Familiar with the principles and processes of project cycle management, working in large, diverse, and dynamic teams

·         Technical skills in contemporary MEAL methods and practices, with hands-on experience in qualitative and quantitative data collection and analysis, required

·         Experience in developing MEAL approaches and plans, including indicator monitoring.

·         Experience in designing tools for data collection.

·         Strong skills in building the capacities of others (e.g. training) & facilitation.

·         Proficient in Microsoft Office particularly Word, Excel, PowerPoint and Access. Experience in analysis software applications in an added advantage.

·         Strong written and oral communication skills (in English and Arabic), effective in representation and liaison with external parties.

·         Raising community awareness about access and eligibility to services, expected staff behavior and community feedback and safeguarding mechanisms, and how to use them.

·         Collecting and recording community feedback while carrying out project activities.

·         Reporting on community needs, preferences, and feedback to their supervisor.

·         Promote and actively participate in initiatives and efforts to build team engagement, inclusion, and cohesion in the IRC Jordan office.

·         Foster ongoing learning, honest dialogue, and reflection to strengthen safeguarding and to promote IRC values and adherence to IRC policies.

This job description can be modified at any time according to changes in the IRC activities or in the context

Working Environment: This position is based in Amman with field visits to program areas. The security situation in the IRC intervention areas is calm and the security department of IRC shares regular security updates to keep the management and staff informed about the new developments.

Standards of Professional Conduct: The IRC and IRC workers must adhere to the values and principles outlined in IRC Way - Standards for Professional Conduct. These are Integrity, Service, and Accountability. In accordance with these values, the IRC operates and enforces policies on Beneficiary Protection from Exploitation and Abuse, Child Safeguarding, Anti Workplace Harassment, Fiscal Integrity, and Anti-Retaliation.