SCOPE OF WORK

                                                                       USAID/JORDAN Himaya Activity

Project Background:

The Jordan Himaya Activity is a USAID-funded project that aims to enhance the availability and quality of essential services and protection for survivors of Gender-Based Violence (GBV) in Jordan. The project has two outcomes: 1) survivor-centered institutional capacity improved, and 2) legislative frameworks for protecting survivors and responding to violence strengthened. To achieve these outcomes, the project will apply a survivor-centered systems-strengthening approach to improve prevention, response, and protection services, and to support the development and implementation of survivor-centered legislation and policies. Outcome 1 will inform research, advocacy, and policy changes in Outcome 2, while reforms supported under Outcome 2 will be implemented and enforced by institutions and service providers that have gained stronger capacity under Outcome 1.

Role’s Purpose:

Provide on-site technical support for the deployment of an automated case management system across multiple locations and entities in Amman and compliance with national policies and standardized procedures. Technical support will include staff training, technical assistance, and on-job support.

Key Duties and Responsibilities:

• Assist with the deployment of the GBV Case Tracking System across various locations.
• Provide on-site and remote assistance to troubleshoot issues, answer questions, and adapt the system as necessary for each location’s unique needs.
• Deliver training sessions to employees, including case managers, social workers, and administrative staff, ensuring they understand the system’s features, data entry processes, reporting tools, and security protocols.
• Provide on-job training and support of full aspects of case management system implementation and institutionalization.
• Monitor the system usage, gather users feedback, and report on progress, challenges, and system improvements needed.
• Ensure that staff at each location are fully capable of operating the system independently and follow best practices for maintaining data security, confidentiality, and integrity.
• Provide regular written reports documenting progress and challenges.
• Support in data entry and ensuring proper implementation of the system.

Qualifications and Skills:

• Bachelor’s degree in computer science or software engineering, with a minimum of 2 years of relevant experience.
• Experience in electronic case management systems is preferred.
• Proven ability to work in multiple locations and adapt to different organizational environments.
• Strong communication skills and the ability to provide hands-on support.
• Excellent oral and written communication skills.

Reporting:

The IT/ Field Implementation Support Assistant will report to the Systems Management Specialist.