Job Brief:

Responsible for assisting in the development of Umniah’s Consumer Digital proposition in the market. The role will be instrumental in ensuring that the company develops a solid approach to its digital offering and delivers excellent customer experiences. The successful candidate will be a self-starter who is passionate about all things digital and ready to challenge the status-quo.

Key Responsibilities:

• Develop and plan digital products/services for consumer market that match customer needs and enable the company to become the preferred provider for adjacent services.
• Create and review business cases for new products/services to maximize the product revenue, impact, and customers.
• Liaise with the Product Development, IT, Network, and Marketing Communications department to ensure a successful implementation and launch of the agreed products/services roadmap.
• Ensure successful launch for new products/services across several communications channels (traditional and non-traditional channels).
• Think out-of-the-box to introduce creative and new products/services for the consumer market that enhance the customers’ way of living and meet the customers’ needs.
• Support direct manager in preparing the yearly strategy plan for the digital segment to increase the company market share, segment revenues, reduce churn rate and increase customers’ lifetime value.
• Learn how to use new tools such as Insider for enhancing personalization; work cross-departmentally to generate analysis and create highly targeted campaigns.
• Establish solid working relationships with key potential partners and ensure that their collaboration with Umniah is smooth and efficient.
• Deal with sales feedback and complaints received from end-users through front liners such as Customer Care, Back Office, and Social Media channels to take the best action to enhance the customer experience.
• Organize and prioritize projects to manage time efficiently and deliver quick and impactful results