The IT QA Manager plays a crucial role in ensuring the quality and reliability of software products within a non-profit organization. This position involves overseeing the quality assurance processes, developing testing strategies, and leading a team of QA professionals. The ideal candidate will have a strong background in IT services, with a focus on quality management and testing methodologies. This role is essential for maintaining high standards in software development and ensuring that all products meet user needs and organizational goals.

Responsibilities:

1. Develop and implement comprehensive QA strategies and testing plans.
2. Lead and mentor a team of QA analysts and testers to enhance their skills and performance.
3. Coordinate with development teams to ensure timely delivery of high-quality software products.
4. Conduct regular audits and reviews of QA processes to identify areas for improvement.
5. Manage the defect tracking process, ensuring timely resolution of issues.
6. Prepare and present detailed reports on testing outcomes and quality metrics to stakeholders.
7. Stay updated with industry trends and best practices in quality assurance.
8. Facilitate training sessions for staff on QA tools and methodologies.
9. Collaborate with cross-functional teams to define quality standards and expectations.
10. Ensure compliance with organizational policies and regulatory requirements.

Preferred Candidate:

1. Strong analytical and problem-solving skills.
2. Excellent communication and interpersonal abilities.
3. Proven leadership experience in a QA role.
4. Detail-oriented with a focus on delivering high-quality results.
5. Ability to work collaboratively in a team environment.
6. Adaptability to changing priorities and project requirements.
7. Strong organizational skills and ability to manage multiple tasks.
8. Proficiency in QA tools and software.
9. Commitment to continuous learning and professional development.
10. Experience in non-profit sector is a plus.

Skills

• Proficient in software testing methodologies and tools.
• Strong knowledge of QA processes and best practices.
• Experience with automated testing frameworks.
• Familiarity with Agile and Scrum methodologies.
• Excellent documentation and reporting skills.
• Ability to analyze complex systems and identify potential issues.
• Strong leadership and team management skills.
• Effective time management and prioritization abilities.