ABOUT MERCY CORPS:
Mercy Corps is a leading global organization powered by the belief that a better world is possible. In disaster, in hardship, in more than 40 countries around the world, we partner to put bold solutions into action, helping people triumph over adversity and build stronger communities now, and for the future.
Mercy Corps has worked in Jordan since 2003 to implement a variety of programs funded by global public institutions, as well as private donors to meet the urgent needs of vulnerable populations, build cohesive and civically engaged communities, and increase inclusive economic opportunities. Mercy Corps’ current portfolio in Jordan focuses on three domains: resilient individuals, strong communities and governance, and environmentally sustainable and inclusive economic growth. Mercy Corps integrates crosscutting themes of youth, gender equality and empowerment, governance, natural resource management and technology.
PROGRAM/DEPARTMENT SUMMARY:
The Promoting the Voice and Leadership of Women Activity (PVLW) is a five-year activity that will create transformational changes in gender relations at the family, community and national levels to enhance gender equality and advance women’s leadership in Jordan. This will be achieve through: 1) strengthening the enabling environment and institutional capacity and addressing structural barriers for women to fully exercise their rights, express their agency and freely lead and participate in society without restrictions; 2) partnering with local stakeholders to counter prevailing prohibitive social norms that perpetuate gender inequality, undermine women’s agency to exercise their rights, and prevent transformative change in gender relations; 3) advancing the inclusive and transparent leadership and decision-making participation of girls and women; and 4) enrich collaboration amongst USAID’s Gender Community of Practice (CoPR) to strengthen coordination, scale innovative ideas, and promote accountability to gender equality among practitioners.
GENERAL POSITION SUMMARY:
The Social Behavior Change and Communications (SBC) Coordinator will support the Senior Communication and Behavior Change Lead in integrating SBCC techniques throughout PVLW. The SBC Coordinator will support formative research and identifying evidence-based strategies to reduce social and behavioral factors that contribute to gender inequalities, including gender-based violence and norms that perpetuate inequalities in the workplace, in households, and at the community and national levels in formal and non-formal institutions, and in online environments. The SBC Coordinator will work closely with the PVLW team and partners to develop high-quality and contextually appropriate SBCC strategies, activities, and interventions, and will support the implementation of these across all the program objectives. They will monitor the progress of SBCC activities and support communications related to activities and learning.
ESSENTIAL JOB RESPONSIBILITIES:
PROGRAM MANAGEMENT
● Support the Senior Communication and Behavior Lead in the design of formative research to better understand current norms and behaviors. This may include knowledge, attitudes, and practices (KAP) assessment, barriers analyses, focus groups discussions, social media cans, and other studies.
● Contribute to the development of community-level evidence-based and contextually appropriate SBCC strategies that promote gender equality and the advancement of women’s leadership
● Based on research and assessments results, support the SBCC strategy development, validation and endorsement process.
● Based on the collected insights and the agreed upon strategic directions, support the design of the interventions and activities. This includes community engagement, social mobilization, and communications campaigns.
● Draw on proven approaches and results of studies, baseline data, and formative research to design the grants component and draft the request for applications.
● Design and support SBC learning and monitoring activities, including SBCC indicators and evaluation designs.
● Document successes and lessons learned; prepare reports, presentations, short articles for publication to disseminate learning.
● Inform regular monitoring of campaigns and SBC activities.
● Make recommendations based on assessment finding and regular monitoring to inform program adaptations to better meet the needs of program participants.
● Assist with general program operations and field-based activities
PARTNERSHIP AND CAPACITY STRENGTHENING
● Develop capacity strengthening plans and strategies for grantees, stakeholders, staff, and partners to advance knowledge and skills in designing and implementing SBCC campaigns and activities.
INFLUENCE AND REPRESENTATION
● Work with the Secretariat Liaison to identify and build relationships with other implementing partners implementing similar SBCC programming to ensure broader learning and influence.
● Document and share learnings and best practices from this program to be shared both internally and externally.
● Conduct himself/herself both professionally and personally in such a manner as to bring credit to Mercy Corps and to not jeopardize its humanitarian mission.
● Other duties as assigned.
SAFEGAURDING RESPONSIBILITIES
• Actively learns about safeguarding and integrates it into their work, including safeguarding risks and mitigations related to their area of work
• Practices the values of Mercy Corps including respecting the dignity and well-being of participants and fellow team members
• Encourages openness and communication in their team; encourages team members to submit reports if they have any concerns using reporting mechanisms e.g., Integrity Hotline and other options
SUPERVISORY RESPONSIBILITY: SBC Officer, SBC Assistant
ACCOUNTABILITY:
REPORTS DIRECTLY TO: Senior Communication and Behavior Change Lead
WORKS DIRECTLY WITH: Capacity Building Officer, Gender & Inclusion Coordinator, PVLW technical leads, PVLW consortium partners, Mercy Corps Technical Support Unit, Mercy Corps Jordan Program Performance and Quality Director
Accountability to Participants and Stakeholders
Mercy Corps team members are expected to support all efforts toward accountability, specifically to our program participants, community partners, other stakeholders, and to international standards guiding international relief and development work. We are committed to actively engaging communities as equal partners in the design, monitoring and evaluation of our field projects.
KNOWLEDGE AND EXPERIENCE:
● Bachelor’s degree in communications, media, marketing, journalism, public relations, women’s studies, or a related discipline.
● A minimum of five years of relevant experience managing and implementing development activities relevant to strategic communications or SBC with relevant experience in grants design and management.
● Demonstrated understanding of and experience applying marketing, communication or SBC approaches to address barriers in shifting social norms and promote positive trends and behaviors within targeted communities.
● Knowledge in gender dynamics and women’s empowerment and understanding of gender transformation approach is a plus.
● Understanding and knowledge of USAID regulations and program administration, management, and reporting procedures and systems is preferred.
● Proficiency in Microsoft Office applications including Excel and Word and ability to use information technology as a tool and resource.
● Fluency in Arabic and English.
SUCCESS FACTORS:
A successful candidate will have a demonstrated ability to coordinate and communicate effectively with team members and other stakeholders of varied work styles and cultures, follow procedures and meet deadlines with flexibility and creativity in planning and problem solving. This position requires an ability to think creatively about changing norms that lead to greater opportunities for women’s engagement and leadership at household, community and institutional levels. They will have a proven ability to learn quickly, multi-task, prioritize, take initiative, and be accountable for results, understand the larger picture while remaining focused on the details, problem solving, work within a complex and sensitive setting and to follow laws and security protocols. The most successful Mercy Corps team members have a strong commitment to teamwork and accountability, thrive in evolving and changing environments and make effective written and verbal communication a priority in all situations.
Living Conditions / Environmental Conditions
The position is based in Amman, Jordan or other Middle East Mercy Corps locations and it requires up to 40% travel to support country programs, which may include travel to insecure locations where freedom of movement is limited and areas where amenities are limited. Housing for this role is in individual housing and staff will have access to good medical services and the living situation is of a high standard.
Ongoing Learning
In support of our belief that learning organizations are more effective, efficient and relevant to the communities we serve, we empower all team members to dedicate 5% of their time to learning activities that further their personal and/or professional growth and development
Diversity, Equity & Inclusion
Achieving our mission begins with how we build our team and work together. Through our commitment to enriching our organization with people of different origins, beliefs, backgrounds, and ways of thinking, we are better able to leverage the collective power of our teams and solve the world’s most complex challenges. We strive for a culture of trust and respect, where everyone contributes their perspectives and authentic selves, reaches their potential as individuals and teams, and collaborates to do the best work of their lives.
We recognize that diversity and inclusion is a journey, and we are committed to learning, listening and evolving to become more diverse, equitable and inclusive than we are today.
Equal Employment Opportunity
Mercy Corps is an equal opportunity employer that does not tolerate discrimination on any basis. We actively seek out diverse backgrounds, perspectives, and skills so that we can be collectively stronger and have sustained global impact.
We are committed to providing an environment of respect and psychological safety where equal employment opportunities are available to all. We do not engage in or tolerate discrimination on the basis of race, color, gender identity, gender expression, religion, age, sexual orientation, national or ethnic origin, disability (including HIV/AIDS status), marital status, military veteran status or any other protected group in the locations where we work.
Safeguarding & Ethics
Mercy Corps is committed to ensuring that all individuals we come into contact with through our work, whether team members, community members, program participants or others, are treated with respect and dignity. We are committed to the core principles regarding prevention of sexual exploitation and abuse laid out by the UN Secretary General and IASC and have signed on to the Interagency Misconduct Disclosure Scheme. By applying for this role an applicant confirms that they have not previously violated an employer’s sexual misconduct, sexual exploitation and abuse, child safeguarding or trafficking policy. We will not tolerate child abuse, sexual exploitation, abuse, or harassment by or of our team members. As part of our commitment to a safe and inclusive work environment, team members are expected to conduct themselves in a professional manner, respect local laws and customs, and to adhere to Mercy Corps Code of Conduct Policies and values at all times. Team members are required to complete mandatory Code of Conduct e-learning courses upon hire and on an annual basis.
As an applicant, if you witness or experience any form of sexual misconduct during the recruitment process, please report this to Mercy Corps Integrity Hotline ([اضغط هنا لمشاهدة البريد اﻹلكتروني]).
الصون و الأخلاق
ميرسي كور تلتزم بضمان المعاملة اللائقة واحترام جميع الأفراد اللذين نتواصل معهم من خلال عملنا, سواء كانوا أعضاء الفريق أو أعضاء المجتمع أو المشاركين في البرامج أو غيرهم. نحن ملتزمون بالمبادئ الرئيسية المتعلقة بمنع الاستغلال والإساءة الجنسية التي وضعها الأمين العام للأمم المتحدة واللجنة الدائمة للتنسيق بين الوكالات الإنسانية (IASC)، وقد وقعنا على نظام الإفصاح المتبادل بين الجهات الفاعلة في حالة السلوك الغير اللائق. عند التقديم لهذا الدور، يؤكد المتقدم أنه لم ينتهك في السابق سياسة السلوك الجنسي، والاستغلال والإساءة جنسية، صون الأطفال، أو الاتجار بالبشر لأي جهة عمل. ميرسي كور لن تتسامح مع إساءة معاملة الأطفال أو الاستغلال الجنسي أو الإساءة أو التحرش من قبل أو بسبب أعضاء فريقنا. كجزء من التزامنا تجاه توفير بيئة عمل آمنة وشاملة, من المتوقع أن يتصرف أعضاء الفريق بطريقة مهنية, تحترم القوانين والعادات المحلية. والالتزام بسياسات وقيم مدونة قواعد السلوك الخاصة بمنظمة ميرسي كور في جميع الأوقات. كما يتطلب من جميع أعضاء الفريق إكمال دورات التعليم الإلكتروني الإلزامية لقواعد السلوك عند التوظيف وذلك بشكل سنوي.
كمتقدم للوظيفة، إذا كنت قد شهدت أو تعرضت لأي نوع من أنواع السلوك الجنسي الغير لائق خلال عملية التوظيف، يرجى الإبلاغ عن ذلك إلى خط النزاهة في منظمة ميرسي كور ([اضغط هنا لمشاهدة البريد اﻹلكتروني]).