Company Description

Petra Ride is a trusted ride service in Jordan, offering reliable and affordable transportation with safety as a top priority. The only licensed Jordanian app, Petra Ride provides the best prices for rides within Amman and other cities like Karak, Irbid, Salt, Madaba, and Zarqa. Established in 2019, Petra Ride has been steadily growing to reach more customers, with a focus on convenience and quality service.

Role Description

As a Customer Success Intern, you will play an essential role in supporting our Customer Success team and ensuring a positive experience for our customers. You will work alongside experienced professionals, contributing to the overall success of our customer engagement efforts.

Key Responsibilities

• Assist the Customer Success team in onboarding new clients and providing support throughout the customer journey.
• Collaborate with internal teams (e.g., Sales, Product, and Support) to ensure a smooth customer experience.
• Help customers with product-related inquiries, troubleshooting, and general questions.
• Participate in customer calls, meetings, and webinars to gain insights into their needs and feedback.
• Assist in creating and maintaining customer documentation, FAQs, and knowledge bases.
• Track and report on customer feedback, product usage, and satisfaction.
• Contribute to process improvements within the Customer Success team.
• Help maintain and update customer records in CRM and other tools.
• Perform other tasks as needed to support the team and improve the customer experience.

Qualifications

• Currently pursuing a degree in Business, Marketing, Communications, or a related field.
• Strong communication skills, both written and verbal.
• Excellent problem-solving abilities and attention to detail.
• Ability to work collaboratively in a team-oriented environment.
• Proficiency with Microsoft Office Suite (Excel, PowerPoint, Word).
• Self-motivated and eager to learn.
• Previous customer service or internship experience is a plus.

Benefits

• Gain hands-on experience in a fast-paced, customer-centric environment.
• Develop valuable skills in customer success, relationship building, and product management.
• Mentorship and training from experienced Customer Success professionals.
• Potential for full-time employment after the internship.
• Paid internship