Responsibilities:
• Work with new hires to train them on the company's customer service and product procedures and policies.
• Train all employees on new procedures relating to customer service and products.
• Implement new training techniques and apply learning structures to training sessions to maximize the benefit of training sessions for new and existing employees.
• Work with the client to discuss and implement various training methods and matrixes.
• Keep a record of who has completed training and when.
• Organize and conduct refreshment training when needed.
Skills
Minimum Requirements:
• Diploma or above
• Minimum of 3 years previous experience as a customer service training delivery specialist on call center.
• Strong communication skills, both written and verbal
• Good interpersonal skills with the ability to build strong relationships
• Good listening skills, with high levels of attention to detail
• Strong working knowledge of Microsoft office platforms
• Ability to multi-task and prioritize own workload
• Able to understand and work in line with SLA’s and KPIs