Key Responsibilities:
Communication & Switchboard: Handle all internal and external calls with warmth, route them efficiently, and personalize service by addressing guests by name.
Reservations & Guest Information: Smoothly manage inquiries, bookings, and cancellations while providing detailed information on facilities, directions, and local attractions.
System Management: Maintain accurate guest profiles.
Proactive Care & Administration: Conduct guest satisfaction courtesy calls, manage precise call logs, relay messages, and execute punctual wake-up calls.
Teamwork & Safety: Collaborate with key departments (like Engineering and Security) to ensure smooth service while adhering to IHG safety, environmental, and sustainability standards.
Tanqeeb.com هو محرك البحث عن الوظائف الأول فى الوطن العربى الذى يجمع لك الوظائف المناسبة من مختلف مواقع التوظيف الآخرى فى مكان واحد !
With over 4800 hotels in over 100 countries around the world, InterContinental® Hotels Group (IHG) is thoughtfully designed for groups or individual...
