About the role

We are seeking a highly skilled and customer-focused senior systems engineer to join our Microsoft infrastructure team. The successful candidate will be responsible for designing, implementing, and delivering enterprise-grade solutions for our customers while providing expert-level troubleshooting and technical support for complex infrastructure environments.

This role requires strong technical expertise, excellent communication skills, and a passion for mentoring junior engineers. The senior systems engineer will work closely with customers to understand their business requirements, architect appropriate solutions, and ensure successful project delivery.

Key responsibilities

• Design, implement, and deliver enterprise infrastructure projects for enterprise customers.
• Lead technical engagements and provide expert guidance throughout the project lifecycle.
• Troubleshoot and resolve complex technical issues across Microsoft infrastructure technologies.
• Build, present, and clearly articulate technical solutions that address customer business and technical requirements.
• Collaborate with customers, project managers, and internal teams to ensure successful project execution.
• Lead, mentor, and support junior engineers by sharing knowledge, providing technical guidance, and promoting professional growth.
• Drive knowledge-sharing initiatives and encourage the adoption of best practices across the team.
• Identify technical risks and challenges proactively and implement effective mitigation strategies.
• Communicate complex technical concepts effectively to both technical and non-technical stakeholders.
• Stay up to date with emerging Microsoft technologies and industry trends to continuously enhance service offerings.
• Maintain high standards of quality, professionalism, and customer satisfaction.

Requirements

Education

Bachelor's degree in computer science, computer engineering, information technology, or a related field.

Experience

Minimum of 4 years of hands-on experience in a customer-facing enterprise IT environment.

Proven experience delivering enterprise infrastructure projects and supporting enterprise customers.

Technical skills

Strong knowledge and hands-on experience with:

• Active Directory
• Microsoft Exchange Server
• Hyper-V
• Windows Server
• Microsoft SQL Server
• Microsoft System Center Products
• Microsoft Azure
• Microsoft Entra ID
• Microsoft 365
• Microsoft Defender
• Microsoft Intune
• Microsoft Purview

Required competencies

• Strong troubleshooting and problem-solving skills.
• Excellent communication and presentation skills.
• Ability to work independently and as part of a team.
• Strong customer service and stakeholder management skills.
• Experience mentoring and coaching junior engineers.
• Ability to manage multiple priorities in a fast-paced environment.