Description

Execute the product roadmap by leading the development of new products and services. This includes:

• Designing comprehensive Business Requirements Documents (BRDs) and implementing the necessary UI/UX to effectively communicate ideas to relevant stakeholders.
• Identifying and documenting technical and business requirements and translating them into clear deliverables for the technical development teams.
• Managing performance analysis, issue troubleshooting, and executing continuous improvement initiatives.
• Assisting the Quality Assurance (QA) team in preparing and executing proper test cases to ensure the delivery of high-quality outputs.
• Participating in and supporting the implementation of various product development projects within the department.

Responsibilities

• Conduct market research, examining new trends and technologies to suggest innovative ideas, as well as forecast analysis, collecting data about market segments preferences, demands, and penetration strategies.
• Research and analyze competitors’ products, services, and offers to understand Zain cash’s position related to the business marketing segment.
• Translate feedback into functional requirements by gathering customer feedback and requirements in the business marketing segment from customer care (operation), sales departments, as well as other external sources, and subsequently utilize customer feedback in improving products and service levels to ensure customer satisfaction.
• Identify the technical requirements for each current or new product and ensure that product initiatives provide added value to the business.
• Prepare concepts for new products, services, and initiatives, which include a description of their characteristics and requirements, and subsequently translate the product features to technical terms and communicate them to concerned parties and related systems and applications such as Mobile App, Core system, CRM, to guarantee functionality and seamless delivery of services.
• Support UAT and testing process by participating in designing testing scenarios, performing tests, and troubleshooting for existing and newly developed products including pre-launch testing to guarantee product technical functionality, and monitor product performance throughout the product life cycle.
• Participate in preparing financial business models for new products which include the analysis of financial aspects such as breakeven points, expected revenue, marketing costs, and others.
• Ensure project compliance with legal and regulatory terms and regulations during project development and project life cycle with coordination with concerned parties.
• Provide sales and customer care with support, training, and direction in matters regarding Mobile Money products.
• Monitor the Key Performance Indicators (KPIs), and develop periodic reports which include KPI results, gap analysis for targets and results, etc.
• Perform other duties related to the job as assigned by the direct manager.

Requirements

• Bachelor’s degree in business administration, finance, marketing, or a related field.
• 4-5 years of experience in product management with a focus on card products, preferably within fintech or banking sectors.
• Strong understanding of card payment ecosystems, including networks and regulatory requirements.
• Proven experience in product lifecycle management, market analysis, and developing go-to-market strategies.
• Excellent communication, leadership, and stakeholder management skills.
• Ability to work collaboratively in a fast-paced and dynamic environment.
• Professional certifications in Agile and Scrum methodologies are preferred, such as:
  PMI Agile Certified Practitioner (PMI-ACP)
  Certified ScrumMaster (CSM)
  Professional Scrum Master (PSM)
  Professional Scrum Product Owner (PSPO)

Preferred Skills

• Market research.
• User feedback analysis.
• Requirements gathering.
• Feature prioritization.
• Product roadmap understanding.
• Testing and feedback.
• Attention to detail.
• Time management.
• Ownership mentality.