Business Process Management Business Data Steward - Advisor In today’s world, Customer data is quickly turning into the most precious business asset. Dell’s ability to leverage high-quality, seamless and consistent data to deliver personalized experiences to our customers is dependent on strong customer data management and data governance capabilities.
Join us as a
Customer Data Business Data Steward in our
Marketing Strategy & Operations team in
Casablanca, Morocco to do the best work of your career and make a profound impact.
What you’ll achieve
We are looking to bring on a key talent in the form of a business data steward who will be responsible to map and understand key business processes, the critical customer data required for those processes, and design optimal solutions to deliver that data. He / she would then support change in adoption of a future state data model while enforcing compliance to security, privacy, quality, and other data management principles.
You will:
Facilitates implementation Quality Management System in specific segments/groups including Federal accounts & Measure efficiency and effectiveness of current data model in delivering intended business outcomes
Apply basic process principles to identify root cause, inefficiencies, gaps etc. of customer data use or availability for success of these business processes
Develop knowledge and expertise on Dell’s customer data ecosystem; leverage that knowledge to support the integrity of the customer data use
Conducts internal process audits to assesses the functioning and process compliance in small and medium projects - Reviews process changes and preparing QMS process artifacts such as business rules, procedures, work instructions, templates, training materials and policies & Understands and applies various quality processes and processes frameworks
Provide training to associates and peers when needed & Perform other duties as required
Take the first step towards your dream career
Every Dell Technologies team member brings something unique to the table. Here’s what we are looking for with this role:
Essential Requirements
At least 2 to 3 years of relevant experience
Problem-solving skills: ability to analyze and identify issues, business impact, draw conclusions, and prioritize.
Data literacy: finding and managing data, cleansing data, manipulating data
Quick learning of 1-2 key process lifecycles (e.g. Order to Deliver to Cash, Issue to Resolution etc) and experience in working in agile: Ability to coordinate small cross-functional teams to action and progress
Process / Procedural Mapping Experience / Process Re-Engineering or a background in Quality Management System / ISO
Desirable Requirements
Degree in Information Systems, Data Science or Engineering, Basic Entity Resolution knowledge & Have problem-solving mindset, interpersonal logical thinking, and curiosity
Experience in working with: SQL Query, Python, Basic Understanding of Machine Learning and Artificial Intelligence, Tableau, Power BI, Data Analysis & Advanced in Excel
Dell’s Hybrid Work Culture
At Dell Technologies, we believe our best work is done when flexibility is offered. We know that freedom and flexibility are crucial to all our employees no matter where you are located and our flexible and hybrid work style allows team members to have the freedom to ideate, be innovative, and drive results their way. To learn more about our work culture, please visit our locations page.
Who we are
We believe that each of us has the power to make an impact. That’s why we put our team members at the center of everything we do. If you’re looking for an opportunity to grow your career with some of the best minds and most advanced tech in the industry, we’re looking for you.
Dell Technologies is a unique family of businesses that helps individuals and organizations transform how they work, live, and play. Join us to build a future that works for everyone because Progress Takes All of Us.
Application closing date: *14 May 2024
Dell Technologies is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. Read the full Equal Employment Opportunity Policy .
Job ID:R243637
Dell’s Flexible & Hybrid Work Culture
At Dell Technologies, we believe our best work is done when flexibility is offered.
We know that freedom and flexibility are crucial to all our employees no matter where you are located and our flexible and hybrid work style allows team members to have the freedom to ideate, be innovative, and drive results their way. To learn more about our work culture, please visit our page.
WHY WORK HERE
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* Business Support, Casablanca, Casablanca-Settat, Morocco