Job Description:
The Transition Senior Project Manager is responsible for leading complex multi-geo client facing programs with multiple lines of business from project initiation, planning, execution, monitoring and control and close-down processes. They will supervise a team of GEO-centric resources and own responsibility for reviewing and delegating work, mentoring, coaching, and training that group of employees. They will oversee and direct regional project management staff and activities required for the successful First Time Right implementation of projects supporting Client and Enterprise business in our Delivery Centers around the globe through to steady state operations.
This is a senior-level position that requires excellent customer service and written and oral communication skills as a successful candidate will be working closely with customers to deliver their projects on time and on budget. They must possess the ability to lead combined teams with senior client, 3rd party vendors, and Sutherland personnel. The ability to report and present to executive management is a must. The individual selected for this role needs to be self-driven, have a passion for understanding how to solve problems, and be willing to embrace challenges head on.
Recognized internally and externally as thought leader in area of expertise.
Establishes operational plans and strategies that directly impact the achievement of overall program or functional results.
Drives transformational changes with significant impact on business results.
Leads strategy and innovation related to products, processes, standards and methodologies to achieve market, customer and industry goals.
Problems and issues faced are strategic in nature, requiring extensive analysis to seek understanding of the root cause of the problem.
Spokesperson on company’s technical capabilities
Requires ability to communicate with and influence high profile customers and executives.
May provide strategic advice to management and executives.
Provides guidance, coaching and training to other employees across the company within area of expertise.
Typically, responsible for leading strategic initiatives involving large cross-functional teams.
May have direct reports, but generally no greater than ten
Qualifications / Requirements:
Bachelor's degree in computer science, business, or a related field
Work experience to include exposure to IT, telecommunications, and application development.
8+ years of project management experience
Expert familiarity with project management software tools, methodologies, and best practices.
Proven ability to solve problems creatively.
Strong analytical, client-facing communication and presentation skills; ability to assess and anticipate client needs and instill confidence.
Have a positive attitude, and the ability to work and communicate with all levels of management, internal and external vendors/partners, functional leaders, team members, etc.
Strong interpersonal skills and extremely resourceful
Ability to work independently and with minimal direction.
Ability to multi-task and deal with ambiguity
Ability to execute a variety of projects across multiple geographies and business cultures.
Previous BPO industry experience (required)
Prince2 or Project Management Professional (PMP)
Capable of traveling up to 20%, both international and domestic<br/><br/>#J-18808-Ljbffr