ROLE AND RESPONSIBILITIES

 Achieve the Revenue Target:

o Drive the growth online by escalating and actively eliminating the offline sales activities

o Achieve the monthly and annual revenue target that is set by managing the growth drivers (active clients (acquisition, registered but not ordering, inactive, blocked & churned), basket size and frequency)

o Implement the onboarding process for the acquired accounts

o Identify the VIP retail shops for each zone and meet their requirements

o By understanding the business needs, the account executive acts as an advisor to help the client navigate through the available products and solutions on our market place.

o Through proper account management (understanding the business drivers) ensures the assigned business account is achieving the set monthly budget.

o Constantly identifies the clients changing business needs (opportunities), and matches this with the best available solutions.

o Maintains relationships with clients by providing support, information, and guidance; researching and recommending new opportunities; recommending bottom and top line improvements.

o Identifies, escalates and advices the stakeholders on the necessary product improvements or new products so as to remain current on industry trends, market activities, and ahead of the competitors. o Timely records and analyzes the reports from the established systems.

o Contributes to team effort by accomplishing the set targets

 Achieve the Collection Target:

o Achieves the collection target set by ensuring the clients in the portfolio are adhering to the established credit policies of the company

 Achieve the Margin Target:

o Achieves the margin target set per business category by correctly managing the offline requests

 AOBS

• o Any other responsibility that may be handed over by the management

Skills

1. Sales and Revenue Management Skills: Understanding sales processes, ability to drive revenue growth online, achieving revenue targets, managing growth drivers such as active clients, basket size, and frequency.

2. Account Management: Ability to onboard new accounts, maintain relationships with clients, provide support, information, and guidance, identify changing business needs, and match them with suitable solutions.

3. Analytical Skills: Analyzing reports, understanding business drivers, identifying opportunities for improvement, and making data-driven decisions.

4. Communication Skills: Effective communication with clients, stakeholders, and management, both written and verbal, to convey ideas, recommendations, and updates.

5. Problem-Solving Skills: Ability to identify issues, propose solutions, and escalate when necessary, whether it's related to product improvements, collection targets, or margin targets.

6. Market Knowledge: Staying updated on industry trends, market activities, and competitors' strategies to provide valuable insights and recommendations.

7. Financial Acumen: Understanding of financial metrics such as revenue, margin, and collection targets, and ability to manage them effectively.

8. Negotiation Skills: Negotiating terms with clients, managing credit policies, and handling offline requests to achieve margin targets.

9. Team Collaboration: Working collaboratively with other team members to achieve collective targets and contribute to the team's success.

10. Adaptability and Flexibility: Being open to change, able to adapt to evolving business needs, and taking on additional responsibilities as required.

11. Time Management: Prioritizing tasks effectively to meet deadlines and accomplish set targets within given timelines.

12. Customer Service Orientation: Putting the client's needs first, providing exceptional service, and ensuring client satisfaction to maintain long-term relationships.