وظائف مدير العمليات في الأردن

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>BACKGROUND ON IMPACT AND REACH IMPACT Initiatives is a humanitarian NGO, based in Geneva, Switzerland. The organisation manages several initiatives, including the REACH Initiative. The IMPACT team comprises specialists in data collection, management and analysis, GIS and remote sensing. IMPACT was launched at the initiative of ACTED, an international NGO with headquarters based in Paris and presence in thirty countries. The two organizations have a strong complementarity formalized in a global partnership, which allows IMPACT to benefit from ACTED s operational support in its fields of intervention. We are currently looking for a Senior Assessment Officer to support our team in the occupied Palestinian territory (oPt) Position: Senior Assessment Officer Contract duration: 6 months (pending funding confirmation) Starting date: ASAP Location: Amman, Jordan COUNTRY PROFILE The humanitarian situation in the occupied Palestinian territories (oPt) has reached dire levels, particularly in the Gaza Strip, where ongoing hostilities have resulted in mass displacement, the collapse of basic services, and a near-total breakdown of civilian infrastructure. With 2.1 million people affected, access to food, water, healthcare, and shelter remains critically limited. The scale of destruction and access constraints have created an environment where humanitarian needs far exceed available resources. Together, these dynamics have driven acute and widespread humanitarian needs. Against this backdrop, IMPACT Initiatives is planning a range of research activities to support an evidence- and needs-based humanitarian response. In 2026, IMPACT will conduct a number of cash and market assessments in order to better inform the response as it responds to the post ceasefire context. POSITION PROFILE Under the line management of the Research Manager, the Senior Assessment Officer is jointly responsible for the implementation of REACH s Shelter and Site Management assessments, including the preparation, data collection, analysis, drafting, dissemination, and evaluation stages. The Senior Assessment Officer will lead a portfolio of shelter and sites-related research activities, which may include targeted shelter assessments, area-based and neighbourhood-level studies, intentions and perceptions research, analytical support to humanitarian coordination mechanisms, and other assessments responding to evolving operational priorities and information needs. Extensive external coordination is expected, both in facilitating the assessment and positioning IMPACT within the newly forming Shelter, Land and Sites cluster. This position requires strong research skills, an analytical mind, creativity, independence, and an interest in the context. Candidates should have strong writing and presentation skills and be able to clearly think through and articulate implications of research findings. RESPONSIBILITIES The Senior Assessment Officer s responsibilities include: PROJECT/RESEARCH CYCLE MANAGEMENT • Ensuring the assessment, analysis, and support material development are planned and implemented in a structured and coherent manner, in line with relevant project and strategic objectives, and with global IMPACT guidelines. • Managing the relevant assessment cycle stages, including oversight of research design, data collection, or analysis. • Collaborating with other members of the IMPACT Shelter and Sites team and ensuring alignment and efficiency between team activities and outputs. CONTEXTUAL UNDERSTANDING • Guiding secondary data review and efforts to better understand the information landscape, and how the assessment contributes to strategic response objectives. • Keeping up to date with the shifting oPt context, especially around the Shelter, Land and Sites cluster merge. RESEARCH AND TECHNICAL SKILLS • Develop and implement specific Sites and Shelter based assessments. The candidate should have a technical interest in research development on areas relating to shelter vulnerability, displaced person vulnerabilities, site management (including site profiling, site community engagement, site care and maintenance) • Comprehensive secondary data review for triangulating relevant assessment data • Development of additional support materials to ensure operational efficiencies and output effectiveness, including necessary guidance notes, KII facilitation guides and training materials. • Analysis of the collected data and drafting of the relevant outputs (i.e., shelter vulnerability reporting). • Experience working with qualitative assessments would be an advantage STAFF MANAGEMENT AND TRAINING • Based on the developed training materials, supporting the training of the trainers and data collection staff on assessment objectives and tools, including in collaboration with project implementation partners. • Promoting capacity building across the IMPACT oPt mission related to deepening analytical capacities using existing research (capacity building portfolio will depend on level of experience). • Providing day-to-day direct and indirect management of the research team within their workstream. COORDINATION Internal Coordination • Interacting autonomously with HQ departments and may serve as mission focal point for particular themes or technical areas; • Coordinating with research units and teams to move forward or improve aspects of the research cycle; • Supporting senior management with designing, planning, and implementing strategies, and objectives. • External Coordination • Coordinating with relevant actors and partner organisations, including clusters, UN agencies and partner INGO and NNGOs, to ensure alignment with priority information needs. • Directly engaging with the Site Management Cluster, Shelter Cluster, and newly forming Shelter, Land and Sites cluster to inform their assessment activities. • Leading on external engagement related to project implementation and analytical research findings as necessary. • Where necessary, leading on Joint Analysis Workshops between IMPACT and partner organisations, The Senior Assessment Officer will maintain the strictest confidentiality on all data collected and related processes. They will actively take measures to prevent the unauthorized sharing of any information and data belonging to IMPACT and its partners or collected during his/her assignment with IMPACT. REQUIREMENTS • Years of work experience 3 years of relevant working experience in a humanitarian setting, such as assessments, monitoring and evaluation, research design and analysis, etc.; • Research skills Excellent quantitative and qualitative research data analysis experience required, including experience with key informant interviews and quantitative tool design (KoBo);</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>&nbsp;</p><p></p></section>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <br>Company Description<br><br><p><strong>Join</strong><strong>&nbsp;us at Accor,&nbsp;</strong><strong>where</strong><strong>&nbsp;life pulses&nbsp;</strong><strong>with</strong><strong>&nbsp;passion!</strong>​</p><br><p>As a&nbsp;pioneer&nbsp;in the art of&nbsp;responsible&nbsp;hospitality, the Accor Group&nbsp;gathers&nbsp;more&nbsp;than&nbsp;45 brands, 5,600&nbsp;hotels, 10,000 restaurants, and lifestyle destinations in 110 countries.&nbsp;While&nbsp;each&nbsp;brand has&nbsp;its&nbsp;own&nbsp;personality,&nbsp;where&nbsp;you&nbsp;will&nbsp;be&nbsp;able to&nbsp;truly&nbsp;find&nbsp;yourself,&nbsp;they&nbsp;all&nbsp;share&nbsp;a&nbsp;common&nbsp;ambition: to&nbsp;keep&nbsp;innovating&nbsp;and&nbsp;challenging&nbsp;the&nbsp;status-quo.​</p><br><p>By&nbsp;joining&nbsp;us,&nbsp;you&nbsp;will&nbsp;become&nbsp;a&nbsp;Heartist®,&nbsp;because&nbsp;hospitality&nbsp;is, first and&nbsp;foremost, a&nbsp;work&nbsp;of&nbsp;heart.​</p><br><p>You&nbsp;will&nbsp;join&nbsp;a&nbsp;caring&nbsp;environment&nbsp;and a team&nbsp;where&nbsp;you&nbsp;can&nbsp;be&nbsp;all&nbsp;you&nbsp;are. You&nbsp;will&nbsp;be&nbsp;in a&nbsp;supportive&nbsp;place to&nbsp;grow, to&nbsp;fulfil&nbsp;yourself, to&nbsp;discover&nbsp;other&nbsp;professions and to&nbsp;pursue&nbsp;career&nbsp;opportunities, in&nbsp;your&nbsp;hotel&nbsp;or in&nbsp;other&nbsp;hospitality&nbsp;environments, in&nbsp;your&nbsp;country or&nbsp;anywhere&nbsp;in the world!​</p><br><p>You&nbsp;will&nbsp;enjoy&nbsp;exclusive&nbsp;benefits,&nbsp;specific&nbsp;to the&nbsp;sector&nbsp;and&nbsp;beyond, as&nbsp;well&nbsp;as&nbsp;strong&nbsp;recognition for&nbsp;your&nbsp;daily&nbsp;commitment.​</p><br><p>Everything&nbsp;you&nbsp;will&nbsp;do&nbsp;with&nbsp;us,&nbsp;regardless&nbsp;of&nbsp;your&nbsp;profession,&nbsp;will&nbsp;offer&nbsp;a&nbsp;deep&nbsp;sense&nbsp;of&nbsp;meaning, to&nbsp;create&nbsp;lasting,&nbsp;memorable&nbsp;and&nbsp;impactful&nbsp;experiences&nbsp;for&nbsp;your&nbsp;customers,&nbsp;for&nbsp;your&nbsp;colleagues&nbsp;and for the&nbsp;planet.</p><br><p><strong>Hospitality</strong><strong>is</strong><strong>&nbsp;a&nbsp;</strong><strong>work</strong><strong>&nbsp;of&nbsp;</strong><strong>heart</strong><strong>,</strong>​<br><strong>Join</strong><strong>&nbsp;us and&nbsp;</strong><strong>become</strong><strong>&nbsp;a&nbsp;</strong><strong>Heartist</strong><strong>®.</strong></p><br><br>Job Description<br><br><p><strong>Responsibilities:</strong></p><br><p>The Guest Relations Officer is responsible for ensuring exceptional guest experiences by providing personalized service, addressing guest requests and concerns, and maintaining high standards of hospitality throughout the guest journey. The role acts as a key point of contact between guests and hotel departments to ensure guest satisfaction and loyalty.</p><br><ul><li>Welcome guests upon arrival and provide a warm, professional, and personalized experience.</li><li>Maintains the highest standard of professionalism,&nbsp;ethics&nbsp;and attitude towards guests and colleagues.&nbsp;</li><li>Assist guests with check-in, check-out, and general hotel inquiries.</li><li>Handle guest requests, concerns, and complaints promptly and professionally, ensuring effective resolution.</li><li>Coordinate with other hotel departments to ensure seamless guest experiences.</li><li>Conduct daily guest engagement activities and follow up on guest feedback.</li><li>Recognize VIP guests, repeated guests, and special occasions, ensuring appropriate arrangements are made.</li><li>Maintain accurate guest profiles and update relevant information in the hotel system.</li><li>Promote hotel facilities, services, and special offers to guests.</li><li>Monitor guest satisfaction levels and contribute to improving service quality.</li><li>&nbsp;&nbsp;Assist in preparing welcome amenities, guest correspondence, and special arrangements (FOM/AFOM/Duty Manager- allocation of rooms, Housekeeping- amenities and special preferences, Room Service- amenities, and Concierge/Bell Service- luggage handling).</li><li>Support the Front Office team during peak operational periods when required.</li><li>Ensure compliance with hotel policies, procedures, and brand standards.</li><li>Ensure daily Guest courtesy calls are being carried out and logged formally in the Front Office log or OPERA guest profile,&nbsp;assisting&nbsp;as necessary to carry out the calls and compile the reports.&nbsp;</li><li>Meet the required daily quota for Guest courtesy calls as&nbsp;established&nbsp;by management.&nbsp;&nbsp;</li><li>Conducts show&nbsp;around of&nbsp;the hotel when requested.&nbsp;</li><li>Maintain a complete knowledge of:&nbsp;&nbsp;</li></ul><ul><li><ul><li>Hotels features/services, hours of operation.&nbsp;&nbsp;</li><li>Hotels&nbsp;restaurant and menu price range.</li><li>Hotels&nbsp;room types, numbers, names,&nbsp;amenities&nbsp;and location.&nbsp;</li><li>All the Repeat Guest/ Special Guest programs and packages.&nbsp;</li><li>All room rates, special&nbsp;packages&nbsp;and promotions.&nbsp;</li><li>Co-ordinates and&nbsp;assists&nbsp;with VIP arrival room allocations, meeting, escorting and in-room check-in&nbsp;of&nbsp;VIP guests.&nbsp;</li></ul></li></ul><ul><li>Follows Hotel’s telephone etiquette standards.</li><li>Enrollment of new loyalty members and updates certificate maintenance when applicable.</li><li>Drives Rate and RevPAR through up-selling room brand.</li><li>Follow departmental policies and procedures.</li><li>Follow all safety and sanitation policies.</li><li>Other duties as assigned.</li></ul><br>Qualifications<br><br><p><strong>Qualifications:</strong></p><br><ul><li>Diploma or Bachelor's degree in Hospitality Management, Tourism, Business Administration, or a related field.</li><li>Previous experience in Front Office, Guest Relations or Hospitality Operations preferred.</li><li>Excellent communication and interpersonal skills.</li><li>Strong guests service and problem-solving abilities.</li><li>Professional appearance and positive attitude.</li><li>Ability to work under pressure and handle multiple tasks effectively.</li><li>Strong organizational and time management skills.</li><li>Proficient in the English language (verbal &amp; written).</li><li>Must be able to handle a multitude of tasks in an intense, ever-changing environment while remaining calm and collective.</li><li>Knowledge of computerized Front Office systems required.</li><li>Must have the ability to handle cash effectively and accurately.</li></ul><br>Additional Information<br><br><p><strong>Physical Requirements:</strong></p><br><ul><li>Ability to stand and walk for extended periods.</li><li>Flexible to work shifts, weekends, and public holidays as required by hotel operations.</li></ul> </div>

<p><h4>Company description</h4> <p>Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.</p> <p>Take the opportunity to become a Heartist® and let your heart guide you in this world where life beats faster.</p> <h4>Job description</h4> <p>Provide a warm, engaging welcome to all guests and visitors at the hotel.<br> Maintain a good relationship with all taxi drivers.<br> Ensure the traffic of front entrance is in good order at all times.<br> Ensure the front entrance is clean and tidy, paying special attention to all glass areas and the main doors as well as emptying ashtrays when required.<br> Ensure all happenings or accidents at the front entrance are reported to the Guest Service Manager in a timely manner.<br> Organize taxis for all in-house guests and patrons.<br> Ensure all patrons’ or guests’ cars are parked properly with care.<br> Make guests aware of any dents/scratches before issuing of valet ticket.<br> Liaise with valet staff for parking and collecting of cars.<br> Ensure a high awareness of security at all times.<br> Be aware of all functions that are taking place in the hotel and direct guests to the correct destination.<br> Display an attitude of friendliness, courtesy and sincerity to all guests (both internal and external), making them feel welcome and at ease.<br> Maintain amicable and co-operative working relations with other departments in the hotel.<br> Comply with all health and safety legislation, using working practices that are safe and sensible to your colleagues and to yourself.<br> Be aware of the departmental schedule and always be on time for duty.</p> <h4>Qualifications</h4> <p>Proficient in English (verbal and written).<br> Must be able to handle a multitude of tasks in an intense, ever-changing environment while remaining calm and collected.<br> Must be flexible in terms of working hours and willing to work overnight.<br> Prior experience in customer service an asset.</p> <h4>Additional information</h4> <p>Experience is an asset.<br> Prior experience working with Opera or a related system.<br> Strong interpersonal and problem-solving abilities.<br> Fluency in English; additional languages are a plus.</p></p><p></p>

<p><h4>Company description</h4> <p>Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.</p> <p>Take the opportunity to become a Heartist® and let your heart guide you in this world where life beats faster.</p> <h4>Job description</h4> <p>Provide a warm, engaging welcome to all guests and visitors at the hotel.<br> Maintain a good relationship with all taxi drivers.<br> Ensure the traffic of front entrance is in good order at all times.<br> Ensure the front entrance is clean and tidy, paying special attention to all glass areas and the main doors as well as emptying ashtrays when required.<br> Ensure all happenings or accidents at the front entrance are reported to the Guest Service Manager in a timely manner.<br> Organize taxis for all in-house guests and patrons.<br> Ensure all patrons’ or guests’ cars are parked properly with care.<br> Make guests aware of any dents/scratches before issuing of valet ticket.<br> Liaise with valet staff for parking and collecting of cars.<br> Ensure a high awareness of security at all times.<br> Be aware of all functions that are taking place in the hotel and direct guests to the correct destination.<br> Display an attitude of friendliness, courtesy and sincerity to all guests (both internal and external), making them feel welcome and at ease.<br> Maintain amicable and co-operative working relations with other departments in the hotel.<br> Comply with all health and safety legislation, using working practices that are safe and sensible to your colleagues and to yourself.<br> Be aware of the departmental schedule and always be on time for duty.</p> <h4>Qualifications</h4> <p>Proficient in English (verbal and written).<br> Must be able to handle a multitude of tasks in an intense, ever-changing environment while remaining calm and collected.<br> Must be flexible in terms of working hours and willing to work overnight.<br> Prior experience in customer service an asset.</p> <h4>Additional information</h4> <p>Experience is an asset.<br> Prior experience working with Opera or a related system.<br> Strong interpersonal and problem-solving abilities.<br> Fluency in English; additional languages are a plus.</p></p><p></p>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>AVSI Foundation - ETS , an NGO created in 1972, carries out cooperation projects for development, with a particular emphasis on education. AVSI Foundation has been operating in Jordan since 2006 and contributed in supporting the most vulnerable local communities, Palestinian, Iraqi and Syrian refugees through providing projects and activities that focus on social protection, health and psycho-social assistance, education, vocational training and job placement and income-generating activities. RISE: Revitalizing Initiatives for Sustainable Empowerment in Cultural Heritage is a two-year project funded by the European Union. The project aims to improve the livelihoods of women, youth, and vulnerable groups in Makawer and Rihab, while preserving and promoting initiatives in tangible and intangible cultural heritage, strengthening local capacities for sustainable tourism, cultural heritage enhancement and entrepreneurship. The Field Officer in Rihab will be responsible of coordinating the implementation of the activities in the targeted area. Given the limited presence of humanitarian and development actors in the target area, the Field Officer is expected to play a key role in adapting project approaches to the local context, strenghtening community engagement, and supporting local stakeholders in understanding and engaging with project methodologies. This position is based in Rihab, the main project implementation site. Preference will be given to candidates residing in the area or those able to ensure a reliable daily commute to the project location.. Duty Station: Rihab Starting Date: August 2026 Period: 12 months Language: Arabic Reporting to: AVSI Project Manager for RISE Project</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Minimum 2 years of experience in coordination of field activities;</li><li>Proven experience in coordinating field-based activities, community work, or local initiatives (NGO experience is an asset);</li><li>Bachelor Degree in relevant subject (Cultural Heritage, Social Work, Development or Humanitarian Studies, etc.);</li><li>Excellent oral and written communication skills in Arabic;</li><li>Strong organizational and team working skills;</li><li>Leadership.</li><li>Experience working with governmental entities, local communities, youth groups or grassroots initiatives;</li><li>Experience in supervising, coordinating, and monitoring field activities and staff;</li><li>Strong reporting and communication skills, with the ability to mobilize and engage stakeholders effectively;</li><li>Excellent oral and written communication skills in English is an asset;</li><li>Strong willingness and ability to learn and adapt to NGO systems and procedures;</li><li>Ability to work under pressure and operate independently when needed;</li><li>Flexible team player with strong interpersonal skills;</li><li>Proficiency in MS Office programs, including Excel, Word, and PowerPoint and basic data collection tools.</li></ul><p></p></section>