وظائف مندوب مبيعات في الأردن

<p>Our aim is to motivate our customers to shop with us more frequently because they trust us to make their shopping experiences successful and their visits worthwhile; as every customer counts. Drive sales growth and sustained long-term profitability, by establishing and retaining a life-long relationship with existing and new customers. This is achieved by working in partnership with our customers and other functions to:</p><p>Your focus area is our Sm land; making sure the Children are in good hands with you. While their companions go shopping, you supervise our little customers playing and painting. When needed, you will also support the other areas of customer service: in the entrance area, in the exchange, and at the checkout.</p><p>Operate and Support Store activities.</p><p>Provide a day out for the whole family.</p><p>Maintain the communications of the shopping tools for any services and campaigns to be up to date.</p><p>Secure an easy buying process from home to home.</p><p>Act as a highly efficient, and staffed, sales mechanism.</p><p>Show home furnishing solutions full of inspiring home furnishing ideas.</p><p>You re the first one to meet our customers making sure meeting their wishes and needs.</p><p>Create a welcoming and efficient shopping environment by maintaining the availability, cleanliness, and good condition of shopping tools (such as trolleys, shopping bags, pencils, measuring tapes, and other customer equipment), ensuring they are accessible in designated locations, reporting maintenance needs, and contributing to smooth customer flow throughout the store.</p><p>Support customers throughout their shopping journey by proactively engaging with customers to understand their needs, providing clear guidance on the store layout, products, services, shopping tools, and self-service solutions, while offering personal assistance and directing customers to the appropriate co-workers whenever additional support is required.</p><p>Promote IKEA products and services by informing customers about available solutions, including delivery, assembly, Click &amp; Collect, IKEA Family, financing options, and other relevant services, enabling them to make informed purchasing decisions and enjoy a seamless shopping experience.</p><p>Contribute to operational excellence and commercial success by supporting commercial activities and in-store events, ensuring operational readiness, collaborating with relevant functions, identifying opportunities to improve customer touchpoints and operational processes, escalating issues when needed, and acting as an IKEA ambassador through friendly, knowledgeable, and proactive customer interactions that create positive first and lasting impressions</p><p><strong>Functional / Technical Skills</strong></p><p>Good understanding of Sm land operational routines, including child registration, safety procedures, and capacity control.</p><p>Knowledge of health, safety, and security procedures to ensure a safe environment for children, families, visitors, and co-workers.</p><p>Ability to follow Sm land guidelines for child supervision, check-in and check-out procedures, and emergency protocols.</p><p>Understanding of entrance operations, including welcoming customers, guiding store flow, and supporting a smooth start to the shopping experience.</p><p>Knowledge of store layout and key store functions to effectively guide customers and answer questions.</p><p>Ability to use basic store systems and registration tools for Sm land check-in and customer support tasks.</p><p>Understanding of IKEA customer service standards and tone of voice when interacting with customers and children.</p><p>Ability to maintain cleanliness, organization, and safety standards in the Sm land play area and entrance zone.</p><p>Knowledge of crowd management and queue handling to ensure an efficient and comfortable customer flow at the entrance.</p><p>Ability to identify and respond quickly to customer needs, safety concerns, or operational issues.</p><p>Understanding of IKEA services and offers to provide basic information and guide customers to the correct department.</p><p>Ability to work according to IKEA operational routines and standard procedures to ensure consistency and efficiency in daily operations.</p><p><strong>Desired Candidate Profile</strong></p><p>Experience working in a customer service or retail environment is preferred. Experience interacting with children and families, childcare environments, or play areas is considered an advantage. Demonstrated ability to provide friendly, helpful, and customer-focused service. Ability to work in a fast-paced retail environment while maintaining a positive and welcoming attitude. Experience in handling customer enquiries, guiding visitors, or managing reception/entrance areas is an asset. Good communication and interpersonal skills when interacting with customers and co-workers. Ability to work collaboratively within a team and support colleagues when needed. Basic computer and system literacy to support registrations or operational tasks. Strong attention to safety and responsibility, particularly when working with children in Sm land. Ability to follow operational routines and procedures while maintaining efficiency and service quality. Flexibility to work in different store areas and shifts, supporting the overall customer experience.</p>

<p>Our aim is to motivate our customers to shop with us more frequently because they trust us to make their shopping experiences successful and their visits worthwhile; as every customer counts. Drive sales growth and sustained long-term profitability, by establishing and retaining a life-long relationship with existing and new customers. This is achieved by working in partnership with our customers and other functions to: Your focus area is our Sm land; making sure the Children are in good hands with you. While their companions go shopping, you supervise our little customers playing and painting. When needed, you will also support the other areas of customer service: in the entrance area, in the exchange, and at the checkout. Operate and Support Store activities. Provide a day out for the whole family. Maintain the communications of the shopping tools for any services and campaigns to be up to date. Secure an easy buying process from home to home. Act as a highly efficient, and staffed, sales mechanism. Show home furnishing solutions full of inspiring home furnishing ideas. You re the first one to meet our customers making sure meeting their wishes and needs. Create a welcoming and efficient shopping environment by maintaining the availability, cleanliness, and good condition of shopping tools (such as trolleys, shopping bags, pencils, measuring tapes, and other customer equipment), ensuring they are accessible in designated locations, reporting maintenance needs, and contributing to smooth customer flow throughout the store. Support customers throughout their shopping journey by proactively engaging with customers to understand their needs, providing clear guidance on the store layout, products, services, shopping tools, and self-service solutions, while offering personal assistance and directing customers to the appropriate co-workers whenever additional support is required. Promote IKEA products and services by informing customers about available solutions, including delivery, assembly, Click &amp; Collect, IKEA Family, financing options, and other relevant services, enabling them to make informed purchasing decisions and enjoy a seamless shopping experience. Contribute to operational excellence and commercial success by supporting commercial activities and in-store events, ensuring operational readiness, collaborating with relevant functions, identifying opportunities to improve customer touchpoints and operational processes, escalating issues when needed, and acting as an IKEA ambassador through friendly, knowledgeable, and proactive customer interactions that create positive first and lasting impressions</p><p><strong>Desired Candidate Profile</strong></p><h2>Functional / Technical Skills</h2><ul><li>Good understanding of Sm land operational routines, including child registration, safety procedures, and capacity control.</li><li>Knowledge of health, safety, and security procedures to ensure a safe environment for children, families, visitors, and co-workers.</li><li>Ability to follow Sm land guidelines for child supervision, check-in and check-out procedures, and emergency protocols.</li><li>Understanding of entrance operations, including welcoming customers, guiding store flow, and supporting a smooth start to the shopping experience.</li><li>Knowledge of store layout and key store functions to effectively guide customers and answer questions.</li><li>Ability to use basic store systems and registration tools for Sm land check-in and customer support tasks.</li><li>Understanding of IKEA customer service standards and tone of voice when interacting with customers and children.</li><li>Ability to maintain cleanliness, organization, and safety standards in the Sm land play area and entrance zone.</li><li>Knowledge of crowd management and queue handling to ensure an efficient and comfortable customer flow at the entrance.</li><li>Ability to identify and respond quickly to customer needs, safety concerns, or operational issues.</li><li>Understanding of IKEA services and offers to provide basic information and guide customers to the correct department.</li><li>Ability to work according to IKEA operational routines and standard procedures to ensure consistency and efficiency in daily operations.</li></ul><h2>Qualifications</h2><ul><li>Experience working in a customer service or retail environment is preferred.</li><li>Experience interacting with children and families, childcare environments, or play areas is considered an advantage.</li><li>Demonstrated ability to provide friendly, helpful, and customer-focused service.</li><li>Ability to work in a fast-paced retail environment while maintaining a positive and welcoming attitude.</li><li>Experience in handling customer enquiries, guiding visitors, or managing reception/entrance areas is an asset.</li><li>Good communication and interpersonal skills when interacting with customers and co-workers.</li><li>Ability to work collaboratively within a team and support colleagues when needed.</li><li>Basic computer and system literacy to support registrations or operational tasks.</li><li>Strong attention to safety and responsibility, particularly when working with children in Sm land.</li><li>Ability to follow operational routines and procedures while maintaining efficiency and service quality.</li><li>Flexibility to work in different store areas and shifts, supporting the overall customer experience.</li></ul>

<strong>Overview</strong> <br> <br> <p>Working across the globe, V2X builds smart solutions designed to integrate physical and digital infrastructure from base to battlefield. We bring 120 years of successful mission support to improve security, streamline logistics, and enhance readiness. Aligned around a shared purpose, our $3.9B company and 16,000 people work alongside our clients, here and abroad, to tackle their most complex challenges with integrity, respect, responsibility, and professionalism. </p> <p> </p> <p>The Recreational Services Associate is responsible for the day-to-day operational tasks of the Morale Welfare &amp; Recreation (MWR) center operations, lounge/bar operations, learning resource center (LRC) operations, theater operations, marketing, media center operations, and information ticket and tours (ITT). Services provided include resale operations and alcohol sales, facility &amp; equipment management and basic repair, special events, games, cultural tours and day trips, and other supporting activities as specified in the Performance Work Statement (PWS).</p> <br> <strong>Responsibilities</strong> <br> <br> <ul> <li>Responsible for performing all duties required for the operation of installation services. Duties include, but are not limited to, cashier, customer service, bartending, lounge support, basic maintenance and cleaning, inventory, stocking, basic technical equipment assistance, event setup and break down, tour &amp; trips guide, etc. as specified in the Performance Work Statement.</li> <li>Responsible for monitoring and performing escort duties for the LN workforce in accordance with 332 AEWI and AFCENTI 32-1002 and shall obtain an escort badge.</li> <li>Provide excellent customer service and performs related tasks in all functional areas of recreational services.</li> <li>Responsible for the maintenance and condition of the equipment in each facility. Shall implement and maintain procedures for tracking and issuing CAC equipment to guests.</li> <li>Shall provide complimentary snacks such as popcorn during hours of operation.</li> <li>Shall perform alcohol sales and maintain accurate inventory in accordance with established AF, AFCENT and EFSS procedures.</li> <li>Shall establish and maintain appropriate inventory levels and complete weekly inventory of all equipment and supplies.</li> <li>Shall ensure bottled water is transported and stocked in clean refrigeration units for guests.</li> <li>Shall provide set up and breakdown of Government furnished equipment such as tables, chairs, music system, ice chests, stages, etc.</li> <li>Responsible for maintaining a safe, clean, sanitary, healthy, presentable, professional atmosphere, free of dust, clutter and trash in all working facilities and areas.</li> <li>Responsible for completing all assigned Vectrus and Government required training courses Responsible for proper utilization and safeguarding of all government and contractor provided property (e.g., to include government facilities, equipment, and tools).</li> <li>Responsible for precise execution of company time reporting procedures and accurate completion of timesheet.</li> <li>Shall perform as supplemental personnel as needed for all Installation Service functional areas.</li> <li>Performs other duties as assigned in accordance with contractual, functional, and mission requirements.</li> </ul> <br> <strong>Qualifications</strong> <br> <br> <p> <strong>Education/Certifications:</strong> </p> <ul> <li>Must have a high school diploma or equivalent</li> <li>Must have at the time of offer and maintain a valid U. S. SECRET or Interim Secret Security Clearance. Clearance will be verified upon offer.</li> <li>Must be a U.S. Citizen with a current, valid U. S. Passport and U. S. Driver s License, and International Driver s License.</li> <li>Must be certified or shall be willing to receive certification to drive up to a 10K forklift.</li> <li>Must be able to or shall be willing to learn to drive manual transmission vehicles.</li> <li>Must be able to read, write, speak, and understand English fluently.</li> <li>Must be able to pass MOD16 employment and deployment qualification requirements that include psychological, medical, dental, drug testing, background checks, etc.</li> <li>Candidates must successfully complete hands on CBRN (chemical, biological, radiological and nuclear) defense training. Training includes the successful fit testing of DoD provided protective gear.</li> <li>Must have a Serve-Safe Alcohol Awareness certification if assigned to Lounge/Bartender work.</li> <li>Must have CPR/AED/First Aid certification to work in any Fitness Center.</li> </ul> <p> <strong>Experience:</strong> </p> <ul> <li>A minimum of one year of working in customer service with retail, hotel front desk operations and/or restaurant experience. Prior Air Force experience in Services career field preferred.</li> </ul> At V2X, we are deeply committed to both equal employment opportunity, including protection for Veterans and individuals with disabilities, and fostering an inclusive and diverse workplace. We ensure all individuals are treated with fairness, respect, and dignity, recognizing the strength that comes from a workforce rich in diverse experiences, perspectives, and skills. This commitment, aligned with our core Vision and Values of Integrity, Respect, and Responsibility, allows us to leverage differences, encourage innovation, and expand our success in the global marketplace, ultimately enabling us to best serve our clients.

<p>About the Role We are looking for a dynamic and results-oriented Account Management Executive to join our Commercial team. In this role, you will be responsible for keeping erad s active top-up book healthy and growing by running the day-to-day account management activities (i.e. tiering, check-ins, retention, flagging, and CSAT/NPS tracking) across the portfolio. It is the entry point into the Account Management team for someone who wants to build structured account ownership experience before progressing into a full book.</p><p>What You'll Do</p><ul><li>Develop and maintain strong, long-lasting relationships with key clients.</li><li>Build and maintain the lightweight customer tiering model, based on our policies and data.</li><li>Schedule and run tiered check-ins across the book, following the cadence assigned to each tier.</li><li>Run the CSAT/NPS pulse after each completed top-up and log responses accurately.</li><li>Maintain the retention early-warning flag list and route flagged accounts into the retention offer checklist for follow-up.</li><li>Support the qualifying, outreach, structuring, and disbursement flow for top-ups.</li><li>Keep top-up and retention reporting numbers current and accurate.</li><li>Escalate at-risk accounts and unusual patterns promptly.</li></ul><p><strong>Desired Candidate Profile</strong></p><p><strong>What We're Looking For</strong></p><ul><li>2+ years of experience in account management, sales, or a related client-facing role.</li><li>Bachelor's degree in business, finance, or a related field (or equivalent practical experience).</li><li><strong>Technical Skills:</strong> Comfortable working in spreadsheets.</li><li><strong>Languages:</strong> Fluent Arabic and English.</li><li>Startups experience is a plus</li></ul>

<p><h4>Description</h4> <p>LAWAZEM is seeking a proactive and experienced customer service team leader to join our team. In this leadership role, you will be responsible for overseeing the daily operations of the customer service team, ensuring consistently high-quality service delivery and fostering a positive work environment. You will mentor and guide team members, manage performance, and collaborate with other departments to enhance customer satisfaction and operational efficiency.</p> <h4>Responsibilities:</h4> <ul> <li>Lead, supervise, and motivate the customer service team to achieve service goals and deliver excellent customer experiences.</li> <li>Manage team performance through coaching, feedback, and development plans.</li> <li>Monitor customer interactions, resolve escalated issues, and ensure timely resolution of customer complaints.</li> <li>Coordinate with other departments such as sales, logistics, and product teams to address customer needs effectively.</li> <li>Develop and implement customer service policies and procedures to optimize efficiency and service quality.</li> <li>Analyze customer service metrics, prepare reports, and identify trends to recommend improvements.</li> <li>Train new team members and support continuous learning initiatives.</li> <li>Promote a customer-centric culture and ensure compliance with company standards and values.</li> </ul> <h4>Requirements</h4> <ul> <li>Proven experience in a customer service leadership or supervisory role.</li> <li>Strong leadership and team management skills.</li> <li>Excellent communication and interpersonal abilities.</li> <li>Ability to handle escalated customer issues with professionalism and empathy.</li> <li>Proficiency in CRM systems and Microsoft Office applications.</li> <li>Analytical mindset with the ability to interpret customer service data and metrics.</li> <li>Strong organizational and problem-solving skills.</li> <li>Ability to work collaboratively across departments and lead a remote or onsite team.</li> <li>Fluency in Arabic and English.</li> </ul></p><p></p>

<p><h4>Description</h4> <p>LAWAZEM is seeking a proactive and experienced customer service team leader to join our team. In this leadership role, you will be responsible for overseeing the daily operations of the customer service team, ensuring consistently high-quality service delivery and fostering a positive work environment. You will mentor and guide team members, manage performance, and collaborate with other departments to enhance customer satisfaction and operational efficiency.</p> <h4>Responsibilities:</h4> <ul> <li>Lead, supervise, and motivate the customer service team to achieve service goals and deliver excellent customer experiences.</li> <li>Manage team performance through coaching, feedback, and development plans.</li> <li>Monitor customer interactions, resolve escalated issues, and ensure timely resolution of customer complaints.</li> <li>Coordinate with other departments such as sales, logistics, and product teams to address customer needs effectively.</li> <li>Develop and implement customer service policies and procedures to optimize efficiency and service quality.</li> <li>Analyze customer service metrics, prepare reports, and identify trends to recommend improvements.</li> <li>Train new team members and support continuous learning initiatives.</li> <li>Promote a customer-centric culture and ensure compliance with company standards and values.</li> </ul> <h4>Requirements</h4> <ul> <li>Proven experience in a customer service leadership or supervisory role.</li> <li>Strong leadership and team management skills.</li> <li>Excellent communication and interpersonal abilities.</li> <li>Ability to handle escalated customer issues with professionalism and empathy.</li> <li>Proficiency in CRM systems and Microsoft Office applications.</li> <li>Analytical mindset with the ability to interpret customer service data and metrics.</li> <li>Strong organizational and problem-solving skills.</li> <li>Ability to work collaboratively across departments and lead a remote or onsite team.</li> <li>Fluency in Arabic and English.</li> </ul></p><p></p>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p><br></p><p><b>ROLE PURPOS</b>E</p><p>The Head of Programme and Strategy (HoPS) is a new consolidated senior leadership role that brings together programme implementation, technical quality, and organisational strategy under one unified mandate. The role reports directly to the Country Director and is a standing member of the Country Management Team (CMT). The HoPS assumes full accountability for the effective delivery of all Plan Jordan programmes across all thematic areas and locations both host communities and Azraq Refugee Camp and is the primary custodian of Plan Jordan's programmatic vision, translating the Country Strategy into coherent, evidence-based, gender-transformative programming that delivers lasting impact for children, girls and young people in Jordan. The role operates deliberately across the humanitarian-development nexus, requiring a leader who can hold both dimensions simultaneously without compromising either. The post holder serves as a strategic thought partner to the Country Director, contributing to CMT leadership on organisational direction, programme innovation and evidence-based decision making, and works in close collaboration with the Head of Resources Mobilisation to ensure programme quality and evidence systematically strengthen donor engagement and resource mobilisation.</p><p>Dimensions of the Role</p><ul><li>Reports to the Country Director and is a standing member of the Country Management Team (CMT).</li><li>Directly supervises: SOYEE Programmes manager, Inclusive Education/Protection Programmes manager, Impact and Research Manager, Technical specialists, and Senior International Expert</li><li>Oversees the implementation of the Plan Jordan Country Strategy, ensuring quality, evidence-based and rights-grounded delivery across all thematic areas.</li><li>Holds a unified mandate across two dimensions: (1) programme implementation and leadership; (2) technical quality, sector strategy and programme design; where as advocacy, influencing and strategic positioning is encompassed throughout.</li><li>Ensures effective and efficient use of organisational resources, adherence to all relevant Plan policies and procedures and local laws across the full programme portfolio.</li><li>Provides technical oversight across Plan Jordan's thematic sectors: Inclusive Quality Education (IQE), SOYEE (Skills, Opportunities and Youth Economic Empowerment), Child Protection and GBV, Psychosocial Support, and Gender.</li><li>Acts as the senior representative for Plan International Jordan at governorate, national, and where relevant, international levels.</li><li>Works in close collaboration with the Head of Resources Mobilisation, the P&amp;C Manager, the Head of Support Services, and the PMU to ensure integrated, cross-functional delivery.</li></ul><p>Accountabilities</p><ol><li>Strategic Planning and Country Strategy Implementation<ul><li>Lead and support the annual planning process for the full programme portfolio, ensuring alignment with the Plan Jordan Country Strategy and Plan International's global strategies and campaigns.</li><li>Work closely with all Country Office departments to ensure project budgets are developed and implemented in tandem with the country approved budget and relevant financial policies.</li><li>Ensure that all funded projects are implemented to a consistent high standard, on time, within approved budgets and in line with approved log frames.</li><li>Review and ensure alignment of programme priorities, strategies and plans with the Country Strategy and the broader Plan International frameworks.</li></ul></li><li><ul><li><br></li></ul></li></ol><p><b>Technical expertise, skills and knowledge</b></p><p>Essential</p><ul><li>A Bachelor's degree in Social Sciences, Development Studies, International Relations, or a related field.</li><li>A minimum of 10 years of progressively responsible professional experience in development and/or humanitarian programming, with at least 5 years at senior management level in an NGO or INGO environment.</li><li>Proven track record in both programme implementation leadership and technical quality management across at least two of the following sectors: child protection, education, GBV, youth economic empowerment, gender, psychosocial support.</li><li>In-depth and strategic understanding of integrated development issues and critical analysis of child poverty.</li><li>High-level knowledge of strategic planning processes and theories of child-rights programming.</li><li>Demonstrated understanding of and commitment to children's issues in Jordan and the region.</li><li>Proven understanding of gender-in-development concepts and the promotion of girls' rights in the context of international conventions (CRC, CEDAW) and the SDGs.</li><li>Strong experience in proposal development, programme design, and donor engagement across multiple funding mechanisms.</li><li>Demonstrated ability to network and liaise with UN bodies, coordination mechanisms, government authorities, and donors.</li><li>Excellent skills in project design, time management and problem-solving.</li><li>Proven skills in developing and managing effective, motivated and diverse teams.</li><li>Excellent English and Arabic language skills, both written and spoken.</li></ul><p><b>Desirable</b></p><ul><li>A Master's degree in Social Sciences, Development Studies, International Relations, or a related field.</li><li>Knowledge of the national policy and legislative landscape related to education, child protection, gender, and youth in Jordan.</li><li>Experience in programming related to child labour, child marriage, girls' rights, SRHR, and ECCD.</li><li>Familiarity with Plan International's programme quality frameworks and global campaigns.</li><li>Experience working in camp or refugee settings.</li></ul><p>Plan International s Values in Practice</p><p>We are open and accountable</p><ul><li>Promotes a culture of openness and transparency, including with sponsors and donors.</li><li>Holds self and others accountable to achieve the highest standards of integrity.</li><li>Consistent and fair in the treatment of people.</li><li>Open about mistakes and keen to learn from them.</li><li>Accountable for ensuring we are a safe organisation for all children, girls &amp; young people</li></ul><p>We strive for lasting impact</p><ul><li>Articulates a clear purpose for staff and sets high expectations.</li><li>Creates a climate of continuous improvement, open to challenge and new ideas.</li><li>Focuses resources to drive change and maximise long-term impact, responsive to changed priorities or crises.</li><li>Evidence-based and evaluates effectiveness.</li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>A Bachelor's degree in Social Sciences, Development Studies, International Relations, or a related field.</li><li>A minimum of 10 years of progressively responsible professional experience in development and/or humanitarian programming, with at least 5 years at senior management level in an NGO or INGO environment.</li><li>Proven track record in both programme implementation leadership and technical quality management across at least two of the following sectors: child protection, education, GBV, youth economic empowerment, gender, psychosocial support.</li><li>In-depth and strategic understanding of integrated development issues and critical analysis of child poverty.</li><li>High-level knowledge of strategic planning processes and theories of child-rights programming.</li><li>Demonstrated understanding of and commitment to children's issues in Jordan and the region.</li><li>Proven understanding of gender-in-development concepts and the promotion of girls' rights in the context of international conventions (CRC, CEDAW) and the SDGs.</li><li>Strong experience in proposal development, programme design, and donor engagement across multiple funding mechanisms.</li><li>Demonstrated ability to network and liaise with UN bodies, coordination mechanisms, government authorities, and donors.</li><li>Excellent skills in project design, time management and problem-solving.</li><li>Proven skills in developing and managing effective, motivated and diverse teams.</li><li>Excellent English and Arabic language skills, both written and spoken.</li><li>A Master's degree in Social Sciences, Development Studies, International Relations, or a related field.</li><li>Knowledge of the national policy and legislative landscape related to education, child protection, gender, and youth in Jordan.</li><li>Experience in programming related to child labour, child marriage, girls' rights, SRHR, and ECCD.</li><li>Familiarity with Plan International's programme quality frameworks and global campaigns.</li><li>Experience working in camp or refugee settings.</li></ul><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>ROLE PROFILE</p><p>Title Head of Programmes and Strategy Functional Area Programmes Reports to Country Director Location Amman, Jordan Travel required As Required Effective Date ASAP Grade Level 18 The organization Plan International is an independent child rights and humanitarian organisation committed to children living a life free of poverty, violence and injustice. Plan actively unite children, communities and other people who share our mission to make positive lasting changes in children s and young people s lives. Plan support children to gain the skills, knowledge and confidence they need to claim their rights to a fulfilling life, today and in the future. Plan place a specific focus on girls and women, who are most often left behind. Plan have been building powerful partnerships for children for more than 80 years and are now active in more than 70 countries. Plan International Jordan is established in 2016 and has programmes in governorates in the centre, north and south regions as well as host communities and Azraq camp</p><p>ROLE PURPOSE</p><p>The Head of Programme and Strategy (HoPS) is a new consolidated senior leadership role that brings together programme implementation, technical quality, and organisational strategy under one unified mandate. The role reports directly to the Country Director and is a standing member of the Country Management Team (CMT). The HoPS assumes full accountability for the effective delivery of all Plan Jordan programmes across all thematic areas and locations both host communities and Azraq Refugee Camp and is the primary custodian of Plan Jordan's programmatic vision, translating the Country Strategy into coherent, evidence-based, gender-transformative programming that delivers lasting impact for children, girls and young people in Jordan. The role operates deliberately across the humanitarian-development nexus, requiring a leader who can hold both dimensions simultaneously without compromising either. The post holder serves as a strategic thought partner to the Country Director, contributing to CMT leadership on organisational direction, programme innovation and evidence-based decision making, and works in close collaboration with the Head of Resources Mobilisation to ensure programme quality and evidence systematically strengthen donor engagement and resource mobilisation.</p><p>Dimensions of the Role</p><ul><li>Reports to the Country Director and is a standing member of the Country Management Team (CMT).</li><li>Directly supervises: SOYEE Programmes manager, Inclusive Education/Protection Programmes manager, Impact and Research Manager, Technical specialists, and Senior International Expert</li><li>Oversees the implementation of the Plan Jordan Country Strategy , ensuring quality, evidence-based and rights-grounded delivery across all thematic areas.</li><li>Holds a unified mandate across two dimensions: (1) programme implementation and leadership; (2) technical quality, sector strategy and programme design; where as advocacy, influencing and strategic positioning is encompassed throughout.</li><li>Ensures effective and efficient use of organisational resources, adherence to all relevant Plan policies and procedures and local laws across the full programme portfolio.</li><li>Provides technical oversight across Plan Jordan's thematic sectors: Inclusive Quality Education (IQE), SOYEE (Skills, Opportunities and Youth Economic Empowerment), Child Protection and GBV, Psychosocial Support, and Gender.</li><li>Acts as the senior representative for Plan International Jordan at governorate, national, and where relevant, international levels.</li><li>Works in close collaboration with the Head of Resources Mobilisation, the P&amp;C Manager, the Head of Support Services, and the PMU to ensure integrated, cross-functional delivery.</li></ul><p>Accountabilities</p><p>1. Strategic Planning and Country Strategy Implementation</p><ul><li>Lead and support the annual planning process for the full programme portfolio, ensuring alignment with the Plan Jordan Country Strategy and Plan International's global strategies and campaigns.</li><li>Work closely with all Country Office departments to ensure project budgets are developed and implemented in tandem with the country approved budget and relevant financial policies.</li><li>Ensure that all funded projects are implemented to a consistent high standard, on time, within approved budgets and in line with approved log frames.</li><li>Review and ensure alignment of programme priorities, strategies and plans with the Country Strategy and the broader Plan International frameworks.</li><li>Support the Country Director and CLT in the development of both strategic and operational plans in accordance with Country Strategy and planning guidelines.</li><li>Provide leadership in strategy formulation, implementation planning, execution, and monitoring to ensure alignment with global Plan International guidance, regional strategy, country context, and donor requirements.</li><li>Develop and review technically sound sector approaches and strategies enabling PIJO to respond to both humanitarian emergency and sustainable development needs across all operational areas.</li></ul><p>2. Programme Implementation Leadership</p><ul><li>Lead, coach and support the Thematic Programmes Leads, Projects Managers/experts in Azraq Camp and HCs, and Senior in achieving the targets of the annual plans.</li><li>Develop appropriate work mechanisms ensuring that teams work in coordination, leading to the achievement of planned objectives set out in approved annual plans and the Plan Jordan Country Strategy.</li><li>Foster a values-based, feminist leadership culture within all programme teams.</li><li>Ensure an enabling environment for staff performance, recognition and innovation across the full programme portfolio.</li><li>Ensure close coordination between programme implementation, the MERL function, and the Head of Resources Mobilisation to ensure quality field inputs to grant proposals and strategic initiatives.</li><li>Ensure close coordination with P&amp;C and Support Services to ensure compliance with Plan's and donors' policies and procedures across all programme activities.</li><li>Ensure the production of high-quality internal reports and donor reports in close coordination with National Offices and the Regional Hub.</li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>A Bachelor s degree in Social Sciences, Development Studies, International Relations, or a related field.</li><li>A minimum of 10 years of progressively responsible professional experience in development and/or humanitarian programming, with at least 5 years at senior management level in an NGO or INGO environment.</li><li>Proven track record in both programme implementation leadership and technical quality management across at least two of the following sectors: child protection, education, GBV, youth economic empowerment, gender, psychosocial support.</li><li>In-depth and strategic understanding of integrated development issues and critical analysis of child poverty.</li><li>High-level knowledge of strategic planning processes and theories of child-rights programming.</li><li>Demonstrated understanding of and commitment to children's issues in Jordan and the region.</li><li>Proven understanding of gender-in-development concepts and the promotion of girls' rights in the context of international conventions (CRC, CEDAW) and the SDGs.</li><li>Strong experience in proposal development, programme design, and donor engagement across multiple funding mechanisms.</li><li>Demonstrated ability to network and liaise with UN bodies, coordination mechanisms, government authorities, and donors.</li><li>Excellent skills in project design, time management and problem-solving.</li><li>Proven skills in developing and managing effective, motivated and diverse teams.</li><li>Excellent English and Arabic language skills, both written and spoken.</li><li>A Master's degree in Social Sciences, Development Studies, International Relations, or a related field.</li><li>Knowledge of the national policy and legislative landscape related to education, child protection, gender, and youth in Jordan.</li><li>Experience in programming related to child labour, child marriage, girls' rights, SRHR, and ECCD.</li><li>Familiarity with Plan International's programme quality frameworks and global campaigns.</li><li>Experience working in camp or refugee settings.</li></ul><p></p></section>

<p>POSITION SUMMARY Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers. Accommodate and document special requests. Answer questions about property facilities/services and room accommodations. Follow sales techniques to maximize revenue. Input and access data in reservation system. Indicate special room reservation types (e.g., complimentary rooms, employee discounts, travel agent inspection rates, and wholesale reservations) by inputting the correct code and rate into the reservation system. Follow proper escalation procedures when addressing guest concerns. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets; protect the privacy and security of guests and coworkers. Welcome and acknowledge all guests according to company standards; anticipate and address guests service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.</p><p><strong>Desired Candidate Profile</strong></p><p>Education: high school diploma or G.E.D. equivalent.</p><p>Related Work Experience: No related work experience.</p><p>Supervisory Experience: No supervisory experience.</p><p>License or Certification: None</p>

<p><h4>Job identification</h4> <p><strong>Job ID:</strong> 34308<br> <strong>Posting date:</strong> 19/05/2026, 09:12<br> <strong>Apply before:</strong> 03/06/2026, 04:59<br> <strong>Job schedule:</strong> Full time<br> <strong>Location:</strong> Amman, Jordan<br> <strong>Agency:</strong> UNDP<br> <strong>Grade:</strong> NPSA-8<br> <strong>Vacancy type:</strong> National Personnel Service Agreement<br> <strong>Practice area:</strong> Effectiveness<br> <strong>Bureau:</strong> Regional Bureau for Arab States<br> <strong>Contract duration:</strong> 1 year<br> <strong>Education & work experience:</strong> Master's degree or a bachelor's degree with 2 additional years of experience<br> <strong>Required languages:</strong> Fluency in spoken and written English and Arabic is required.<br> <strong>Vacancy timeline:</strong> 2 weeks<br> <strong>Mobility required:</strong> No mobility required</p> <h4>Tiered application process</h4> <p>In line with the commitment to safeguard capacity and support personnel already in the organization, a majority of UNDP UNCDF/UNV vacancies are advertised using a tiered application process whereby:</p> <ul> <li><strong>Tier 0:</strong> UNDP/UNCDF/UNV IP staff holding permanent (PA) and fixed-term (FTA) appointments, whose posts will be abolished, or contracts will be terminated or not renewed during 2026.</li> <li><strong>Tier 1:</strong> Other UNDP/UNCDF/UNV staff holding permanent (PA) and fixed-term (FTA) appointments.</li> <li><strong>Tier 2:</strong> UNDP/UNCDF/UNV staff holding temporary appointments (TA), personnel on regular PSA contracts, and Expert and Specialist UN Volunteers.</li> <li><strong>Tier 3 or no tier indicated:</strong> All other contract types from UNDP/UNCDF/UNV and other agencies, and other external candidates.</li> </ul> <p>Please make note of the tier(s) indicated in the vacancy title, if any, and ensure that you satisfy the eligibility to apply.</p> <h4>Office/unit/project description</h4> <p>The United Nations Development Programme (UNDP) Country Programme in Jordan aims to enhance the nation's inclusivity and resilience to achieve its national priorities, aligned with the 2030 Agenda. The Jordan Country Office focuses on key priorities, including governance and peace, inclusive growth and sustainable livelihoods, environment, renewable energy, climate change, financing for development, and SDG impact.</p> <p>Regarding the significant challenge posed by financing for development, the 2015 Addis Ababa Action Agenda emphasized the importance of holistic approaches to financing national strategies. In response, UNDP launched Financing for Development (FfD) portfolios which include initiatives in partnership with both governmental and private stakeholders to align public and private capital flows with national development priorities and to mobilize the necessary financing for large-scale development impacts.</p> <p>In an effort to build a coherent sustainable finance architecture, UNDP leverages its technical expertise and convening power to support the deployment of an Integrated National Financing Framework (INFF) in Jordan. This government-led process unites government entities, the private sector, and development cooperation partners in devising a strategy to finance national development. To inform this strategy with data and analyses of the financing landscape, UNDP Jordan already conducted a Development Finance Assessment and complementary thematic studies. Building on these efforts, the country office is now deploying a FfD portfolio to further support the government in developing an INFF roadmap anchored with the priorities of Jordan’s Economic Modernisation Vision (EMV).</p> <p>With its FfD portfolio, the country office is seeking to effectively leverage innovative financing and support investments into the green transition. UNDP Jordan is partnering with the United Nations Capital Development Fund (UNCDF) toward an area-based development programme to establish a Jordan Valley Green Economic Corridor. This ambitious initiative is designed to run for over seven years and encompasses a portfolio of development projects aligned with the key components of the EMV.</p> <p>The Jordan Country Office is seeking to recruit a Programme Analyst (Economist and innovative finance) who will, under the strategic guidance of the Resident Representative (RR) and the direct supervision of the Partnership, Innovation and Business Development Specialist, support in leading the implementation of the Integrated National Financing Framework (INFF) and contribute to the further development of the Financing for Development (FfD) portfolio.</p> <h4>Scope of work</h4> <p>The Programme Analyst (Economist and innovative finance) will work under the direct supervision of the Strategy, Innovation, and Business Development Specialist. The Programme Analyst contributes to the development and implementation of UNDP’s economic policies, supporting the government’s efforts towards sustainable and inclusive development. The position requires collaboration with the global policy network and interacting with various stakeholders, including government institutions, the private sector, and civil society to achieve strategic goals.</p> <p>The incumbent performs other duties within their functional profile as deemed necessary for the efficient functioning of the office and the organization.</p> <p>The incumbent will undertake the following to ensure the success of the assignment:</p> <ol> <li><strong>Support in ensuring effective design and implementation of core thematic areas in the UNDP Jordan programme portfolio, focusing on achievement of the following results:</strong> <ul> <li>Provide technical support on core thematic areas and initiatives in line with the Country Programme Strategy including necessary preparation of design, technical support, stakeholder consultation, preparation of terms of reference, concept notes, and action plans to operationalize activities.</li> <li>Support the design of capacity development materials and technical support in conducting capacity-building initiatives.</li> <li>Consolidate best practices and propose effective ways of doing things.</li> <li>Identify operational and programmatic challenges in relation to SDG financing/INFF work and propose solutions.</li> <li>Support monitoring programme implementation in accordance with agreements, work plans, deliverables, and timelines.</li> <li>Prepare monitoring and reporting templates and provide technical advice to implementing partners to ensure progress and quality.</li> <li>Ensure timely and quality progress and financial reporting by partners in line with agreed templates and schedules; review reports and provide feedback to UNDP and partners.</li> <li>Organize and support in facilitating training, information-sharing, and knowledge-sharing events on the initiative.</li> <li>Assess and evaluate funding proposals from potential partner organizations, maintaining quality and consistency.</li> <li>Support UNDP’s positioning as an effective partner in SDG financing/INFF.</li> </ul> </li> <li><strong>Contribute to the development of strategic partnerships and ensure coordination with implementing partners and relevant stakeholders including Government of Jordan, academia, private sectors, and UNDP partner network, focusing on achievement of the following:</strong> <ul> <li>Support resource mobilization for UNDP’s Integrated National Financing Frameworks (INFFs)/financing for development activities.</li> <li>Identify potential organizations to engage within the targeted areas and contribute to building a network.</li> <li>Support facilitating coordination that allows sharing information and harmonizes the work carried out by different partners.</li> <li>Support working relationships and create programmatic linkages with relevant implementing partners and stakeholders as guided by the supervisor.</li> </ul> </li> <li><strong>Support in management and facilitate knowledge management and information sharing (related to the assignment) across the office:</strong> <ul> <li>Identify and document best practices and lessons learned from Integrated National Financing Frameworks (INFFs) initiatives.</li> <li>Determine new research areas.</li> <li>Conduct and support research, dialogue, and policy reviews on relevant themes including financing for development, drivers of informal economy, impact of economic shocks, debt management, taxation policies, insurance and risk facilities, financial inclusion, MSME development, investment trends, and others.</li> <li>Support facilitating analysis and development of relevant materials: advocacy papers, policy notes, and knowledge products.</li> <li>Contribute to advocacy and policy dialogue of SDG financing and to positioning of UNDP including through identifying appropriate partners and fora for dissemination and policy advocacy.</li> <li>Contribute to UNDP knowledge networks (global and regional), where applicable.</li> </ul> </li> <li><strong>Perform other duties within your functional profile as assigned and deemed necessary for the efficient functioning of the office.</strong></li> </ol> <h4>Institutional arrangement</h4> <p>The selected incumbent will work under the direct supervision of the Partnership, Innovation and Business Development Specialist while closely coordinating with the regional economist network.</p> <h4>Competencies</h4> <p><strong>Core competencies:</strong></p> <ul> <li><strong>Achieve results (Level 1):</strong> Plans and monitors own work, pays attention to details, delivers quality work by deadline.</li> <li><strong>Think innovatively (Level 1):</strong> Open to creative ideas/known risks, is pragmatic problem solver, makes improvements.</li> <li><strong>Learn continuously (Level 1):</strong> Open minded and curious, shares knowledge, learns from mistakes, asks for feedback.</li> <li><strong>Adapt with agility (Level 1):</strong> Adapts to change, constructively handles ambiguity/uncertainty, is flexible.</li> <li><strong>Act with determination (Level 1):</strong> Shows drive and motivation, able to deliver calmly in face of adversity, confident.</li> <li><strong>Engage and partner (Level 1):</strong> Demonstrates compassion/understanding towards others, forms positive relationships.</li> <li><strong>Enable diversity and inclusion (Level 1):</strong> Appreciates/respects differences, aware of unconscious bias, confronts discrimination.</li> </ul> <h4>Cross-functional & technical competencies</h4> <p><strong>Thematic area definitions:</strong></p> <ul> <li><strong>Business direction & strategy – Futures and foresight:</strong> Ability to look at information from the past and present, identify patterns and trends and use them to inform decision making with a long-term view. Being sensitive and able to scan horizons and pick up weak signals of change, explore their potential implications and assess their impact and urgency. Using creativity and imagination to communicate insights in compelling and engaging ways to challenge current mental models; ability to develop scenarios, speculative designs to present future visions or by making it experiential. Being able to facilitate debate and discussion about possible futures; help people to feel comfortable with the discomfort of uncertainty.</li> <li><strong>Business direction & strategy – Effective decision making:</strong> Take decisions in a timely and efficient manner in line with one's authority, area of expertise and resources and take into consideration potential wider implications.</li> <li><strong>Digital – Alternative finance:</strong> Ability to identify potential alternative forms of finance and mobilize them for the purpose of addressing development challenges. Ability to review the skills, capacities, procedures and protocols that are needed to enable new financial mechanisms. Ability to assess the risks, limitations and implications of using new financial mechanisms. Set up the processes and structures to design, test and implement new financial mechanisms. Managing outreach and stakeholder engagement.</li> <li><strong>Business management – Partnerships management:</strong> Build and maintain partnerships with wide networks of stakeholders, governments, civil society and private sector partners, experts and others in line with UNDP strategy and policies.</li> <li><strong>Business management – Working with evidence and data:</strong> Ability to inspect, cleanse, transform and model data with the goal of discovering useful information, informing conclusions and supporting decision-making.</li> <li><strong>Business direction & strategy – Entrepreneurial thinking:</strong> Identify and seize opportunities to service and add value to clients, create clarity around UNDP value proposition to beneficiaries and partners, develop clear service offers responding to client needs in line with UNDP’s organizational priorities and mandate.</li> </ul> <h4>Minimum qualifications of the successful NPSA</h4> <p><strong>Minimum education requirements:</strong></p> <ul> <li>Advanced university degree (master’s degree or equivalent) in economics, development economics, finance, or any other related field is required.</li> <li>Or a first level university degree (bachelor’s degree) in the areas mentioned above, in combination with an additional two years of qualifying experience will be given due consideration in lieu of the advanced university degree.</li> </ul> <p><strong>Minimum years of relevant work experience:</strong></p> <ul> <li>Applicants with master’s degree (or equivalent) in a relevant field of study are not required to have professional work experience.</li> <li>Applicants with a bachelor’s degree (or equivalent) are required to have a minimum of two (2) years of relevant professional experience in economic analysis, policy formulation, and program development, specifically focused on financing for development.</li> </ul> <h4>Desired skills in addition to the competencies covered above</h4> <ul> <li>Experience in result-based management and project implementation.</li> <li>Demonstrated experience analyzing and presenting economic data.</li> <li>Demonstrated experience in formulating policy recommendations.</li> <li>Experience in project finance, especially for projects structured in complex environments.</li> <li>Experience in project preparation and/or in development of investment opportunities, especially for projects in developing countries.</li> <li>Experience from previous UN assignments and/or multilateral and bilateral aid organizations.</li> <li>Active interest in investing in developing countries and understanding of emerging market environments, opportunities and barriers to investing.</li> <li>Strong analytical and writing skills, evidenced by the production of multiple reports, policy briefs, or technical documents supporting decision-making.</li> <li>Solid understanding of emerging market environments, including analysis of investment opportunities, regulatory frameworks, and barriers to private sector engagement across multiple sectors or projects.</li> <li>Proficiency in data analysis and visualization tools (e.g., Excel, Power BI, or similar), applied to support evidence-based planning and monitoring.</li> <li>Demonstrated exposure to innovative financing mechanisms (e.g., blended finance, ESG integration, impact investing), with participation in at least 1–2 relevant initiatives or projects.</li> </ul> <h4>Required languages</h4> <p>Fluency in spoken and written English and Arabic is required.</p></p><p></p>

<p><h4>Job identification</h4> <p><strong>Job ID:</strong> 34308<br> <strong>Posting date:</strong> 19/05/2026, 09:12<br> <strong>Apply before:</strong> 03/06/2026, 04:59<br> <strong>Job schedule:</strong> Full time<br> <strong>Location:</strong> Amman, Jordan<br> <strong>Agency:</strong> UNDP<br> <strong>Grade:</strong> NPSA-8<br> <strong>Vacancy type:</strong> National Personnel Service Agreement<br> <strong>Practice area:</strong> Effectiveness<br> <strong>Bureau:</strong> Regional Bureau for Arab States<br> <strong>Contract duration:</strong> 1 year<br> <strong>Education & work experience:</strong> Master's degree or a bachelor's degree with 2 additional years of experience<br> <strong>Required languages:</strong> Fluency in spoken and written English and Arabic is required.<br> <strong>Vacancy timeline:</strong> 2 weeks<br> <strong>Mobility required:</strong> No mobility required</p> <h4>Tiered application process</h4> <p>In line with the commitment to safeguard capacity and support personnel already in the organization, a majority of UNDP UNCDF/UNV vacancies are advertised using a tiered application process whereby:</p> <ul> <li><strong>Tier 0:</strong> UNDP/UNCDF/UNV IP staff holding permanent (PA) and fixed-term (FTA) appointments, whose posts will be abolished, or contracts will be terminated or not renewed during 2026.</li> <li><strong>Tier 1:</strong> Other UNDP/UNCDF/UNV staff holding permanent (PA) and fixed-term (FTA) appointments.</li> <li><strong>Tier 2:</strong> UNDP/UNCDF/UNV staff holding temporary appointments (TA), personnel on regular PSA contracts, and Expert and Specialist UN Volunteers.</li> <li><strong>Tier 3 or no tier indicated:</strong> All other contract types from UNDP/UNCDF/UNV and other agencies, and other external candidates.</li> </ul> <p>Please make note of the tier(s) indicated in the vacancy title, if any, and ensure that you satisfy the eligibility to apply.</p> <h4>Office/unit/project description</h4> <p>The United Nations Development Programme (UNDP) Country Programme in Jordan aims to enhance the nation's inclusivity and resilience to achieve its national priorities, aligned with the 2030 Agenda. The Jordan Country Office focuses on key priorities, including governance and peace, inclusive growth and sustainable livelihoods, environment, renewable energy, climate change, financing for development, and SDG impact.</p> <p>Regarding the significant challenge posed by financing for development, the 2015 Addis Ababa Action Agenda emphasized the importance of holistic approaches to financing national strategies. In response, UNDP launched Financing for Development (FfD) portfolios which include initiatives in partnership with both governmental and private stakeholders to align public and private capital flows with national development priorities and to mobilize the necessary financing for large-scale development impacts.</p> <p>In an effort to build a coherent sustainable finance architecture, UNDP leverages its technical expertise and convening power to support the deployment of an Integrated National Financing Framework (INFF) in Jordan. This government-led process unites government entities, the private sector, and development cooperation partners in devising a strategy to finance national development. To inform this strategy with data and analyses of the financing landscape, UNDP Jordan already conducted a Development Finance Assessment and complementary thematic studies. Building on these efforts, the country office is now deploying a FfD portfolio to further support the government in developing an INFF roadmap anchored with the priorities of Jordan’s Economic Modernisation Vision (EMV).</p> <p>With its FfD portfolio, the country office is seeking to effectively leverage innovative financing and support investments into the green transition. UNDP Jordan is partnering with the United Nations Capital Development Fund (UNCDF) toward an area-based development programme to establish a Jordan Valley Green Economic Corridor. This ambitious initiative is designed to run for over seven years and encompasses a portfolio of development projects aligned with the key components of the EMV.</p> <p>The Jordan Country Office is seeking to recruit a Programme Analyst (Economist and innovative finance) who will, under the strategic guidance of the Resident Representative (RR) and the direct supervision of the Partnership, Innovation and Business Development Specialist, support in leading the implementation of the Integrated National Financing Framework (INFF) and contribute to the further development of the Financing for Development (FfD) portfolio.</p> <h4>Scope of work</h4> <p>The Programme Analyst (Economist and innovative finance) will work under the direct supervision of the Strategy, Innovation, and Business Development Specialist. The Programme Analyst contributes to the development and implementation of UNDP’s economic policies, supporting the government’s efforts towards sustainable and inclusive development. The position requires collaboration with the global policy network and interacting with various stakeholders, including government institutions, the private sector, and civil society to achieve strategic goals.</p> <p>The incumbent performs other duties within their functional profile as deemed necessary for the efficient functioning of the office and the organization.</p> <p>The incumbent will undertake the following to ensure the success of the assignment:</p> <ol> <li><strong>Support in ensuring effective design and implementation of core thematic areas in the UNDP Jordan programme portfolio, focusing on achievement of the following results:</strong> <ul> <li>Provide technical support on core thematic areas and initiatives in line with the Country Programme Strategy including necessary preparation of design, technical support, stakeholder consultation, preparation of terms of reference, concept notes, and action plans to operationalize activities.</li> <li>Support the design of capacity development materials and technical support in conducting capacity-building initiatives.</li> <li>Consolidate best practices and propose effective ways of doing things.</li> <li>Identify operational and programmatic challenges in relation to SDG financing/INFF work and propose solutions.</li> <li>Support monitoring programme implementation in accordance with agreements, work plans, deliverables, and timelines.</li> <li>Prepare monitoring and reporting templates and provide technical advice to implementing partners to ensure progress and quality.</li> <li>Ensure timely and quality progress and financial reporting by partners in line with agreed templates and schedules; review reports and provide feedback to UNDP and partners.</li> <li>Organize and support in facilitating training, information-sharing, and knowledge-sharing events on the initiative.</li> <li>Assess and evaluate funding proposals from potential partner organizations, maintaining quality and consistency.</li> <li>Support UNDP’s positioning as an effective partner in SDG financing/INFF.</li> </ul> </li> <li><strong>Contribute to the development of strategic partnerships and ensure coordination with implementing partners and relevant stakeholders including Government of Jordan, academia, private sectors, and UNDP partner network, focusing on achievement of the following:</strong> <ul> <li>Support resource mobilization for UNDP’s Integrated National Financing Frameworks (INFFs)/financing for development activities.</li> <li>Identify potential organizations to engage within the targeted areas and contribute to building a network.</li> <li>Support facilitating coordination that allows sharing information and harmonizes the work carried out by different partners.</li> <li>Support working relationships and create programmatic linkages with relevant implementing partners and stakeholders as guided by the supervisor.</li> </ul> </li> <li><strong>Support in management and facilitate knowledge management and information sharing (related to the assignment) across the office:</strong> <ul> <li>Identify and document best practices and lessons learned from Integrated National Financing Frameworks (INFFs) initiatives.</li> <li>Determine new research areas.</li> <li>Conduct and support research, dialogue, and policy reviews on relevant themes including financing for development, drivers of informal economy, impact of economic shocks, debt management, taxation policies, insurance and risk facilities, financial inclusion, MSME development, investment trends, and others.</li> <li>Support facilitating analysis and development of relevant materials: advocacy papers, policy notes, and knowledge products.</li> <li>Contribute to advocacy and policy dialogue of SDG financing and to positioning of UNDP including through identifying appropriate partners and fora for dissemination and policy advocacy.</li> <li>Contribute to UNDP knowledge networks (global and regional), where applicable.</li> </ul> </li> <li><strong>Perform other duties within your functional profile as assigned and deemed necessary for the efficient functioning of the office.</strong></li> </ol> <h4>Institutional arrangement</h4> <p>The selected incumbent will work under the direct supervision of the Partnership, Innovation and Business Development Specialist while closely coordinating with the regional economist network.</p> <h4>Competencies</h4> <p><strong>Core competencies:</strong></p> <ul> <li><strong>Achieve results (Level 1):</strong> Plans and monitors own work, pays attention to details, delivers quality work by deadline.</li> <li><strong>Think innovatively (Level 1):</strong> Open to creative ideas/known risks, is pragmatic problem solver, makes improvements.</li> <li><strong>Learn continuously (Level 1):</strong> Open minded and curious, shares knowledge, learns from mistakes, asks for feedback.</li> <li><strong>Adapt with agility (Level 1):</strong> Adapts to change, constructively handles ambiguity/uncertainty, is flexible.</li> <li><strong>Act with determination (Level 1):</strong> Shows drive and motivation, able to deliver calmly in face of adversity, confident.</li> <li><strong>Engage and partner (Level 1):</strong> Demonstrates compassion/understanding towards others, forms positive relationships.</li> <li><strong>Enable diversity and inclusion (Level 1):</strong> Appreciates/respects differences, aware of unconscious bias, confronts discrimination.</li> </ul> <h4>Cross-functional & technical competencies</h4> <p><strong>Thematic area definitions:</strong></p> <ul> <li><strong>Business direction & strategy – Futures and foresight:</strong> Ability to look at information from the past and present, identify patterns and trends and use them to inform decision making with a long-term view. Being sensitive and able to scan horizons and pick up weak signals of change, explore their potential implications and assess their impact and urgency. Using creativity and imagination to communicate insights in compelling and engaging ways to challenge current mental models; ability to develop scenarios, speculative designs to present future visions or by making it experiential. Being able to facilitate debate and discussion about possible futures; help people to feel comfortable with the discomfort of uncertainty.</li> <li><strong>Business direction & strategy – Effective decision making:</strong> Take decisions in a timely and efficient manner in line with one's authority, area of expertise and resources and take into consideration potential wider implications.</li> <li><strong>Digital – Alternative finance:</strong> Ability to identify potential alternative forms of finance and mobilize them for the purpose of addressing development challenges. Ability to review the skills, capacities, procedures and protocols that are needed to enable new financial mechanisms. Ability to assess the risks, limitations and implications of using new financial mechanisms. Set up the processes and structures to design, test and implement new financial mechanisms. Managing outreach and stakeholder engagement.</li> <li><strong>Business management – Partnerships management:</strong> Build and maintain partnerships with wide networks of stakeholders, governments, civil society and private sector partners, experts and others in line with UNDP strategy and policies.</li> <li><strong>Business management – Working with evidence and data:</strong> Ability to inspect, cleanse, transform and model data with the goal of discovering useful information, informing conclusions and supporting decision-making.</li> <li><strong>Business direction & strategy – Entrepreneurial thinking:</strong> Identify and seize opportunities to service and add value to clients, create clarity around UNDP value proposition to beneficiaries and partners, develop clear service offers responding to client needs in line with UNDP’s organizational priorities and mandate.</li> </ul> <h4>Minimum qualifications of the successful NPSA</h4> <p><strong>Minimum education requirements:</strong></p> <ul> <li>Advanced university degree (master’s degree or equivalent) in economics, development economics, finance, or any other related field is required.</li> <li>Or a first level university degree (bachelor’s degree) in the areas mentioned above, in combination with an additional two years of qualifying experience will be given due consideration in lieu of the advanced university degree.</li> </ul> <p><strong>Minimum years of relevant work experience:</strong></p> <ul> <li>Applicants with master’s degree (or equivalent) in a relevant field of study are not required to have professional work experience.</li> <li>Applicants with a bachelor’s degree (or equivalent) are required to have a minimum of two (2) years of relevant professional experience in economic analysis, policy formulation, and program development, specifically focused on financing for development.</li> </ul> <h4>Desired skills in addition to the competencies covered above</h4> <ul> <li>Experience in result-based management and project implementation.</li> <li>Demonstrated experience analyzing and presenting economic data.</li> <li>Demonstrated experience in formulating policy recommendations.</li> <li>Experience in project finance, especially for projects structured in complex environments.</li> <li>Experience in project preparation and/or in development of investment opportunities, especially for projects in developing countries.</li> <li>Experience from previous UN assignments and/or multilateral and bilateral aid organizations.</li> <li>Active interest in investing in developing countries and understanding of emerging market environments, opportunities and barriers to investing.</li> <li>Strong analytical and writing skills, evidenced by the production of multiple reports, policy briefs, or technical documents supporting decision-making.</li> <li>Solid understanding of emerging market environments, including analysis of investment opportunities, regulatory frameworks, and barriers to private sector engagement across multiple sectors or projects.</li> <li>Proficiency in data analysis and visualization tools (e.g., Excel, Power BI, or similar), applied to support evidence-based planning and monitoring.</li> <li>Demonstrated exposure to innovative financing mechanisms (e.g., blended finance, ESG integration, impact investing), with participation in at least 1–2 relevant initiatives or projects.</li> </ul> <h4>Required languages</h4> <p>Fluency in spoken and written English and Arabic is required.</p></p><p></p>

<p><b>POSITION SUMMARY</b></p><p><br></p><p>&nbsp;Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs, determine appropriate room type, and verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers. Accommodate and document special requests. Answer questions about property facilities/services and room accommodations. Follow sales techniques to maximize revenue. Communicate information regarding designated VIP reservations. Input and access data in reservation system. Respond to any challenges found for accommodating rooming requests by communicating with appropriate individual or department. Oversee accuracy of room blocks and reservations. Input group rooming lists using reservation systems, revise room blocks to maintain the required number of available rooms and keep organized files of all groups. Set-up proper billing accounts according to Accounting policies. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Read and visually verify information in a variety of formats. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.</p><p><strong>Desired Candidate Profile</strong></p><p>Education: High school diploma or G.E.D. equivalent. Related Work Experience: At least 1 year of related work experience. Supervisory Experience: No supervisory experience. License or Certification: None</p>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>POSITION SUMMARY Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs, determine appropriate room type, and verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers. Accommodate and document special requests. Answer questions about property facilities/services and room accommodations. Follow sales techniques to maximize revenue. Communicate information regarding designated VIP reservations. Input and access data in reservation system. Respond to any challenges found for accommodating rooming requests by communicating with appropriate individual or department. Oversee accuracy of room blocks and reservations. Input group rooming lists using reservation systems, revise room blocks to maintain the required number of available rooms and keep organized files of all groups. Set-up proper billing accounts according to Accounting policies. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Read and visually verify information in a variety of formats. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Education: High school diploma or G.E.D. equivalent.</p><p>Related Work Experience: At least 1 year of related work experience.</p><p>Supervisory Experience: No supervisory experience.</p><p>License or Certification: None</p><p></p></section>

<p>At EY, we re all in to shape your future with confidence. _x000D_ We ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. _x000D_ Join EY and help to build a better working world. _x000D_ _x000D_ The opportunity _x000D_ _x000D_ As a Lead Management Coordinator within EY s Clients &amp; Industries team, you will play an important role in supporting the end-to-end coordination of client opportunities across the MENA region. You will help drive the efficient circulation, tracking, coordination, and submission of opportunities, ensuring responses are delivered accurately, on time, and in accordance with EY policies and quality standards. _x000D_ Working closely with Service Line teams and key stakeholders, you will contribute to the successful management of pursuits by maintaining accurate information, supporting submission activities, and ensuring a high level of professionalism, confidentiality, and compliance throughout the opportunity lifecycle. _x000D_ _x000D_ Your key responsibilities _x000D_ _x000D_ _x000D_ Coordinate the end-to-end administration and tracking of client opportunities and pursuits. _x000D_ Support the circulation of opportunities to relevant stakeholders and Service Line teams. _x000D_ Monitor timelines, milestones, and submission deadlines to ensure timely responses. _x000D_ Maintain accurate opportunity data, documentation, and tracking records. _x000D_ Assist with the preparation, compilation, and submission of proposals, bids, tenders, and related materials. _x000D_ Liaise with internal stakeholders to gather required information and ensure smooth coordination throughout the pursuit process. _x000D_ Ensure compliance with EY policies, quality requirements, and confidentiality standards. _x000D_ Provide regular status updates and reporting on opportunities and submissions. _x000D_ Support continuous improvement of opportunity management processes and coordination activities. _x000D_ _x000D_ _x000D_ Skills and attributes for success _x000D_ _x000D_ _x000D_ Strong organizational and time-management skills with the ability to manage multiple priorities simultaneously. _x000D_ Excellent attention to detail and commitment to delivering high-quality work. _x000D_ Strong written and verbal communication skills. _x000D_ Ability to build effective working relationships with stakeholders across different teams and functions. _x000D_ Proactive, dependable, and solution-oriented mindset. _x000D_ Ability to work effectively in a fast-paced and deadline-driven environment. _x000D_ Strong administrative and coordination capabilities. _x000D_ Commitment to maintaining confidentiality and handling sensitive information appropriately. _x000D_ _x000D_ _x000D_ Ideally, you'll also have _x000D_ _x000D_ _x000D_ Experience supporting proposals, tenders, bids, sales pursuits, or opportunity management activities. _x000D_ Familiarity with professional services, business development, or client-facing environments. _x000D_ Advanced proficiency in Microsoft Office, particularly Excel, Outlook, Teams, and PowerPoint. _x000D_ _x000D_ _x000D_ What we look for _x000D_ _x000D_ We are looking for a highly organized and detail-oriented professional who enjoys coordinating multiple activities, working collaboratively with stakeholders, and contributing to business development efforts behind the scenes. The ideal candidate is proactive, adaptable, eager to learn, and committed to delivering excellent internal client service. _x000D_ _x000D_ To qualify for the role, you must have _x000D_ _x000D_ _x000D_ Bachelor's degree in Business Administration, Communications, or a related field. _x000D_ 0 3 years of experience in coordination, operations, administration, or a similar support role. _x000D_ Strong proficiency in Microsoft Office applications. _x000D_ Excellent communication and organizational skills. _x000D_ _x000D_ _x000D_ What we offer you _x000D_ _x000D_ At EY, we ll develop you with future-focused skills and equip you with world-class experiences. We ll empower you in a flexible environment, and fuel you and your extraordinary talents in a diverse and inclusive culture of globally connected teams. Learn more. _x000D_ Are you ready to shape your future with confidence? Apply today. _x000D_ To help create the best experience during the recruitment process, please describe any disability-related adjustments or accommodations you may need. _x000D_ EY | Building a better working world _x000D_ EY is building a better working world by creating new value for clients, people, society and the planet, while building trust in capital markets. _x000D_ Enabled by data, AI and advanced technology, EY teams help clients shape the future with confidence and develop answers for the most pressing issues of today and tomorrow. _x000D_ EY teams work across a full spectrum of services in assurance, consulting, tax, strategy and transactions. Fueled by sector insights, a globally connected, multi-disciplinary network and diverse ecosystem partners, EY teams can provide services in more than 150 countries and territories.</p><p><strong>Desired Candidate Profile</strong></p><p>Strong organizational and time-management skills with the ability to manage multiple priorities simultaneously. _x000D_ Excellent attention to detail and commitment to delivering high-quality work. _x000D_ Strong written and verbal communication skills. _x000D_ Ability to build effective working relationships with stakeholders across different teams and functions. _x000D_ Proactive, dependable, and solution-oriented mindset. _x000D_ Ability to work effectively in a fast-paced and deadline-driven environment. _x000D_ Strong administrative and coordination capabilities. _x000D_ Commitment to maintaining confidentiality and handling sensitive information appropriately. _x000D_ _x000D_ Experience supporting proposals, tenders, bids, sales pursuits, or opportunity management activities. _x000D_ Familiarity with professional services, business development, or client-facing environments. _x000D_ Advanced proficiency in Microsoft Office, particularly Excel, Outlook, Teams, and PowerPoint. _x000D_ _x000D_ We are looking for a highly organized and detail-oriented professional who enjoys coordinating multiple activities, working collaboratively with stakeholders, and contributing to business development efforts behind the scenes. The ideal candidate is proactive, adaptable, eager to learn, and committed to delivering excellent internal client service. _x000D_ _x000D_ Bachelor's degree in Business Administration, Communications, or a related field. _x000D_ 0 3 years of experience in coordination, operations, administration, or a similar support role. _x000D_ Strong proficiency in Microsoft Office applications. _x000D_ Excellent communication and organizational skills.</p>

<p>Senior Business Analyst joining the Business Analytics team to lead requirements engineering across government services and digital transformation programs. The role translates government business needs into structured, build-ready backlogs, models end-to-end processes, and uses AI tools to accelerate analysis and documentation while maintaining quality and data-sensitivity discipline. Key Responsibilities Lead end-to-end requirements elicitation, analysis, and documentation for government eServices and digital transformation initiatives. Produce high-quality BRDs, user stories / PBIs with clear acceptance criteria, BPMN 2.0 process models, and full traceability for Azure DevOps delivery. Facilitate workshops with government stakeholders, resolve conflicting requirements, and obtain formal sign-offs. Map as-is / to-be processes; identify dependencies, edge cases, and non-functional requirements (security, privacy, audit, performance). Apply AI tools (LLMs, prompt engineering, AI-assisted documentation) to speed up analysis and drafting, with sound judgment on validation and sensitive government data. Support UAT, bridge business and technical teams, and ensure delivered solutions meet business objectives. Mentor junior Business Analysts and uphold the team s BA methodology and standards.</p><p><strong>Desired Candidate Profile</strong></p><h2>Required Qualifications &amp; Experience</h2><p>Bachelor s degree in Computer Science, IT, Business, or a related field; CBAP (or equivalent BA certification) strongly preferred. 6+ years of hands-on Business Analysis experience, with a strong track record in government / public-sector digital services in the UAE / GCC. Proven greenfield requirements experience not limited to ERP configuration or pre-sales.</p><h2>Required Skills</h2><p>Strong requirements elicitation, analysis, and structured documentation (BRD, user stories, acceptance criteria). Process modelling: BPMN 2.0, swimlanes, as-is / to-be (Visio, Lucidchart, Camunda, or draw.io). Backlog management and Agile delivery with Azure DevOps (or Jira). Excellent stakeholder management, facilitation, and bilingual communication (Arabic &amp; English). Hands-on AI proficiency: prompt engineering and AI-assisted analysis / documentation, with disciplined validation and data-sensitivity judgment. Familiarity with eServices, digital-government standards, and the UAE government context.</p><h2>Preferred (nice to have)</h2><p>Experience with ECM / document management, omni-channel service delivery, and UAE PASS integration. Wireframing / prototyping (Figma) and basic data / BI awareness (Power BI).</p>

<p><p>Robusta Technology Group (RTG) is a key driver of digital transformation by providing a holistic tech ecosystem. RTG works with its local and international partners to help build digital customer experiences, establish engineering hubs and build ventures across multiple industries and domains. In this pursuit, RTG serves as a catalyst for impact and growth through events, spaces and content focused on creating impact and growth across the different interactions.</p> <p>Octopus is proud to be part of the Robusta Technology Group (RTG), a leading tech consultancy group. With a decade of experience and a successful track record of delivering over 300 projects across Europe, the Middle East, and North America, RTG has established itself as a preferred employer in the Egyptian market. Octopus and Robusta are building a bridge between Europe and Africa, creating tailored hub solutions to connect companies with top talent across the globe.</p> <h4>Job overview</h4> <p>We are seeking a Salesforce Data Cloud senior executive to support the implementation and ongoing management of data-driven initiatives within the Salesforce ecosystem. This role focuses on executing data workflows, enabling audience segmentation, and collaborating with cross-functional teams to enhance customer insights and engagement.</p> <h4>Role responsibilities</h4> <ul> <li>Support the implementation and ongoing management of Salesforce Data Cloud</li> <li>Integrate data from multiple sources into the platform (CRM, digital channels, third-party systems)</li> <li>Execute and optimize audience segmentation for marketing and business use cases</li> <li>Monitor data pipelines, troubleshoot issues, and ensure data accuracy and consistency</li> <li>Collaborate with marketing, sales, and technical teams to translate business needs into data use cases</li> <li>Maintain and enhance data models, calculated insights, and reporting structures</li> <li>Ensure adherence to data governance and privacy standards</li> <li>Develop reports and dashboards to support business decisions</li> </ul> <h4>Requirements</h4> <ul> <li>5+ years of experience working with Salesforce or related technologies</li> <li>Hands-on experience or strong exposure to Salesforce Data Cloud or similar CDP tools</li> <li>Solid understanding of data management concepts (ETL processes, data modeling)</li> <li>Proficiency in SQL or similar querying languages</li> <li>Experience with data integration techniques and APIs</li> <li>Strong coordination, communication, and problem-solving skills</li> </ul></p><p></p>