وظائف إدارة علاقات العملاء

<p>We are looking for a sales staff member to join our team, with excellent communication skills and the ability to interact with customers, follow up on orders, and convert interested parties into customers.</p><p>No prior experience is required, as training and guidance will be provided. We are seeking a serious, committed, ambitious person who can work as part of a team and achieve sales targets.</p>

<p>Online Job Opportunity</p><p>&nbsp;</p><p>We are looking for committed individuals to join our team.</p><p>&nbsp;</p><p>Nature of work:</p><p>• Post and monitor advertisements across social media platforms.</p><p>• Manage accounts and platforms according to a clear workflow.</p><p>• Work within a team that provides training and ongoing support.</p><p>&nbsp;</p><p>Requirements:</p><p>• No prior experience required.</p><p>• Seriousness, commitment, and a willingness to learn.</p><p>• Ability to use social media platforms.</p><p>&nbsp;</p><p>Work benefits:</p><p>• Flexible hours (about 4 hours daily).</p><p>• Remote work possible.</p><p>• Weekly income.</p><p>• Training and supervision from the team.</p><p>&nbsp;</p><p>&nbsp;</p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Overview <p>At ITA International, we’re a tech-enabled professional services company. Headquartered in Newport News, Virginia, we leverage subject matter expertise, data analytics and technology to challenge boundaries and transform possibilities.&nbsp;</p><br> <p>With a global presence and a passionate team of over 200 ITAers, we’re driven by mission success for our customers, “In The Arena.” Our expertise spans Operations, Training, Engineering, Nanotechnology, Statistics, Machine Learning and Software Engineering – enabling data and tech-enabled solutions that deliver real value.&nbsp;</p><br> <p>Join our impactful journey at ITA International. As Theodore Roosevelt said, “The credit belongs to the man who is actually in the arena.” We’re here, standing beside our customers, ready to serve and succeed.&nbsp;</p><br> <p>ITA is seeking a Client Support Administrator to join the team in Jordan.</p><br> Responsibilities <p>The selected candidate will play a vital role in supporting the 9th Air Force, a key component of the United States Air Force Central Command (AFCENT) overseeing operations in the Middle East. This position provides subject matter expertise to the 9th Air Force Expeditionary Security Forces Squadron, helping ensure base security and critical support services in one of the most dynamic and strategically important regions in the world. The 9th Air Force serves at other locations such as Al Dhafra AB, UAE; Ali Al Salem AB, Kuwait; Al Mubarak Air Base, Kuwait; Prince Sultan AB (PSAB), Kingdom of Saudi Arabia (KSA); Muwaffaq-Salti AB (MSAB), Jordan; Al Udeid AB, Qatar and in CONUS.</p><br> <p>The Contractor shall:- Conduct backing up and restoring of hard drives, and perform system crash recoveries.- Implement physical and computer security measures by assigning, modifying, and deleting passwords and privileges. Provide limited software application assistance for commonly used office automation applications sources from standard Air Force infrastructure support contracts.- Ensure systems are kept up-to-date and compliant according to the Air Force Network Operations Center(AFNOSC). Ensure the required Technical Compliance NOTAM (TCNO)security patches are installed. Check files for corruption, perform initial system diagnostics, format drives, and determine available disk space.- Perform all Client Support Administrator duties, as outlined in DoDD 8570.01M. This will additionally include video-teleconference suite administration, network and computer malfunction isolation and repair, computer system software/hardware configuration, and operation of unclassified and classified computer systems.- Be designated as primary unit IT Equipment Custodian. Ensure unit program IT Equipment management compliance in accordance with AFI 23-101.- Be designated as unit Telecommunications Protection/Emissions Security (TEMPEST) Monitor. Ensure compliance with emissions security program requirements, as outlined in DoDD 8100.02.- Train unit personnel on the operations of secure voice communications equipment.- Be designated as unit SharePoint administrator. Modify and maintain the unit’s SharePoint site. Alternate to the TCO (Telephone Communication Officer); duties include managing the installation and maintenance of telephone systems. Provide instruction for the operation and use of secure phones.- Request and coordinate installation and support of communications equipment. Request opening of network trouble tickets with the Communications Focal Point. Unit point of contact for creation and deletion of all network accounts.- Act as unit Information Technology technical advisor and provide support to purchasing agents when new equipment is required for force mission enhancement.- Perform Information Assurance (IA) trainer and program manager duties.- Ensure unit personnel understand network vulnerabilities, limitations, and weaknesses. Act as SIPRNET Account program manager; manage the process of receiving access to Secret electronic data located on secure servers.</p><br> Qualifications <p>Candidates must have:</p><br> <p>- Five (5) years of experience in computer systems administration support.</p><br> <p>- And maintain DoDD 8570 Technical Compliant IAT Level II certification.</p><br> <p>- Proficiency in SharePoint Administration functions.</p><br> <p>- Proficiency in DoD Network Account creation process.</p><br> <p>- Proficiency in non-secure and secure internet protocol network and equipmentoperations.</p><br> <p>- A current state and Government Driver’s License.</p><br> <p>- Must possess a DoD approved <strong>SECRET</strong> security clearance to perform duties under this task order.</p><br> <p><em>All employees must successfully pass all medical screening as required per </em>CENTCOM<em>&nbsp;deployment standards.</em></p><br> <p>Under the 9AF ESFS contract, all applicants are subject to an in-depth background check to ensure regulation compliance. Eligible applicants will not have any of the following:</p><br> <ul> <li>Pending criminal or civil charges (including divorce/child custody proceedings)</li> <li>Felony arrest record</li> <li>Alcohol related arrest in the last five years</li> <li>Any type of moral turpitude arrest record/history (including, but not limited to, prostitution, pandering, voyeurism, public indecency)</li> <li>Any type of involvement in hate crimes</li> <li>History of violence</li> <li>Involvement in any group or organization that espouses extralegalviolence as a legitimate means to achieve an end</li> </ul> Benefit and Compensation Transparency <p>ITA International proudly complies with all federal and state benefit and pay transparency laws. Employees of ITA can expect a robust benefit package, including:</p><br> <ul> <li>Medical, dental and vision plans</li> <li>Life Insurance</li> <li>Short Term Disability insurance (where applicable)</li> <li>Voluntary ancillary benefit options</li> <li>401k retirement benefits with employer matching contributions</li> </ul> Application and Employment at ITA International <p>ITA International is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.</p><br> <p>In compliance with the ADA Amendments Act (ADAAA), ITA International would like to ensure that your application process goes as smoothly as possible. If you would like to preview the physical requirements for this position, or if you have a disability and would like to request an accommodation in order to apply for a currently open position with ITA, please contact us by phone at 757-246-6781 or email us at HR@ita-intl.com.</p><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span><br>POSITION SUMMARY<br>Process all guest check-ins, verifying guest identity, form of payment, assigning room, and activating/issuing room key. Set up accurate accounts for each guest according to their requirements. Enter Marriott Rewards information. Ensure rates match market codes, document exceptions. Secure payment prior to issuing room key, verify/adjust billing. Compile and review daily reports/logs/contingency lists. Complete cashier and closing reports. Supply guests with directions and property information. Accommodate guest requests, contacting appropriate staff if necessary. Follow up to ensure requests have been met. Process all payment types, vouchers, paid-outs, and charges. Balance and drop receipts. Count and secure bank at beginning and end of shift. Obtain manual authorizations and follow all Accounting procedures. Notify Loss Prevention/Security of any guest reports of theft.<br>Assist management in training, evaluating, counseling, motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Develop/maintain positive working relationships; support team to reach common goals; listen and respond appropriately to employee concerns. Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications; ensure personal appearance is clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge guests; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Ensure adherence to quality standards. Enter and locate information using computers/POS systems. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.<br>PREFERRED QUALIFICATIONS<br>Education: High school diploma or G.E.D. equivalent.<br>Related Work Experience: At least 1 year of related work experience.<br>Supervisory Experience: At least 1 year of supervisory experience.<br>License or Certification: None<br>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.<br>When you join the Sheraton family, you become a member of its global community. We’ve been a place to gather&nbsp;and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We invite, we welcome, and we connect guests through engaging experiences and thoughtful service. If you’re a team player who is excited to deliver&nbsp;a&nbsp;meaningful guest experience, we encourage you to explore&nbsp;your next career opportunity&nbsp;with Sheraton. Join us on our mission to be ‘The World’s Gathering Place’. In joining Sheraton Hotels &amp; Resorts, you join a portfolio of brands with Marriott International. Be where you can do your best work,​&nbsp;begin&nbsp;your purpose,&nbsp;belong&nbsp;to an amazing global​&nbsp;team, and&nbsp;become&nbsp;the best version of you.</span> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><span><span><u>Key Responsibilities</u></span></span></p><br><ul><li><p><span><span>Enhances personal recognition and prompt </span><span>attentions</span><span> to guests from their arrivals through their departure.</span></span></p><br></li></ul><br><ul><li><p><span><span>Checking guest profile&nbsp;</span></span></p><br></li></ul><br><ul><li><p><span><span>Preparing guest registration card</span></span></p><br></li></ul><br><ul><li><p><span><span>Calling guest by name</span></span></p><br></li></ul><br><ul><li><p><span><span>Escorting the guest to his room upon arrival.</span></span></p><br></li></ul><br><ul><li><p><span><span>Calling </span><span>guest during</span><span> his stay</span></span></p><br></li></ul><br><ul><li><p><span><span>Bidding</span><span> farewell upon departure</span></span></p><br></li><li><ul><li><p><span><span>Provides VIPs and SCC members the specials treatment they except.</span></span></p><br></li></ul><br></li><li><ul><li><p><span><span>V 1 level</span></span></p><br></li></ul><br></li><li></li></ul> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><strong>Employee Relations Coordinator - National - Damascus</strong></p><br><p>Team&nbsp;&nbsp;&nbsp;&nbsp;HR&nbsp;&nbsp;&nbsp;&nbsp;Grade&nbsp;&nbsp;&nbsp;&nbsp;National – Grade 3&nbsp;<br> Reports To &nbsp;&nbsp;&nbsp;&nbsp;People and Culture Director&nbsp;&nbsp;&nbsp;&nbsp;Contract Length&nbsp;&nbsp;&nbsp;&nbsp;One year&nbsp;<br> Location [Damascus Office]&nbsp;&nbsp;&nbsp;&nbsp;<br> &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;<br> Language(s)&nbsp;&nbsp;&nbsp;&nbsp;English and Arabic&nbsp;&nbsp;&nbsp;&nbsp;</p><br><p>Team and Job Purpose<br> Team Purpose<br> To ensure fair, transparent, and legally compliant employee relations processes that foster a positive, inclusive, and respectful workplace culture. The Employee Relations team monitors trends, identifies areas for improvement, and strengthens organizational capacity to manage complex issues effectively. By conducting thorough investigations, managing disciplinary cases, and handling appeals, the team ensures consistency, accountability, and equity, supporting the organization’s commitment to a safe and supportive environment for all employees.<br> also actively promotes and prevents workplace risks by fostering a culture of safety, inclusion, and respect across the Country Office</p><br><p>Role Purpose<br> To provide expert guidance and support on employee relations matters, upholding Save the Children International’s values of integrity, accountability, and respect. This role ensures that disciplinary and appeal processes are managed fairly, consistently, and in accordance with organizational and legal standards.&nbsp;<br> The Employee Relations Coordinator acts as an enabler and advocate for a safe and inclusive workplace, embedding preventive measures and positive culture initiatives as part of daily operations. The role includes regular reporting to the Country Director and Senior Management Team on employee relations trends, risks, and key metrics.<br> By fostering a culture of empowerment, promoting best practices, and building capacity across the organization, the Employee Relations Coordinator &nbsp;contributes to a productive, inclusive workplace that ultimately supports SCI’s mission to protect and advance the well-being of children.</p><br><p>Principal Accountabilities</p><br><p>Lead and manage the investigation and resolution of employee grievances, disciplinary cases, and appeals, partnering with colleagues on complex, multi-faceted cases. Ensure processes are fair, timely, and aligned with SCI’s values, policies, and legal requirements.</p><br><p>Monitor, analyse, and report on employee relations trends and patterns, identifying systemic issues and recommending improvements to policies, procedures, and practices to maintain a safe, equitable, and supportive workplace to People and Culture Director and SMT. Provide regular updates to the People and Culture Director, Country Director, and Senior Management Team</p><br><p>Provide expert guidance and support to managers on complex employee relations matters, enhancing their ability to manage cases effectively, consistently, and in alignment with organizational and legal standards.</p><br><p>Act as a Subject Matter Expert to the Country Office Senior Management Team on high-risk or sensitive employee relations matters, collaborating with internal or external legal advisors as needed to inform decisions.</p><br><p>Foster strong, trusting relationships with employees at all levels, promoting open communication, collaboration, and a respectful work environment across a diverse workforce.</p><br><p>Actively support preventive initiatives and programs to create an inclusive and safe workplace culture, including training, awareness campaigns, and early identification of risks.</p><br><p>Ensure all employee relations processes reflect SCI’s DEI policies, embedding inclusive practices and cultural competence in investigations, case management, and advisory activities.</p><br><p>Oversee the efficient implementation of final recommendations, maintain thorough and accurate records at all stages of the employee relations process, and prioritize support for all colleagues involved to ensure fair and supportive outcomes.</p><br><p>Budget</p><br><p><br> People Management Responsibility (direct/indirect reports)<br> Number of people managed in total: N/A<br> Manager of a team: No<br> Team Manager (manager of multiple teams): No</p><br><p>Size of Remit<br> Country Office</p><br><p><br> Travel Requirements<br> International travel required: Yes</p><br><p>Percentage of required for travel: Up to 10%</p><br><p><br> Key Relationships<br> Internal (excluding direct team and manager)<br> •&nbsp;&nbsp;&nbsp;&nbsp;Employee Relations Team<br> •&nbsp;&nbsp;&nbsp;&nbsp;Functional Leaders in the country office&nbsp;<br> •&nbsp;&nbsp;&nbsp;&nbsp;Country Director&nbsp;<br> •&nbsp;&nbsp;&nbsp;&nbsp; Senior Management team&nbsp;<br> •&nbsp;&nbsp;&nbsp;&nbsp;Head of Offices<br> •&nbsp;&nbsp;&nbsp;&nbsp;HR team</p><br><p>External</p><br><p>N/A</p><br><p>Competencies<br> Cluster: Thinking<br> Competency: Innovating and adapting<br> Level: Accomplished<br> Behavioural Indicator: Demonstrates flexibility in following processes and procedures while remaining true to the organisation’s values.</p><br><p>Cluster: Engaging<br> Competency: Networking<br> Level: Leading Edge<br> Behavioural Indicator: Builds strong relationships with a broad range of stakeholders.</p><br><p>Cluster: Thinking<br> Competency: Problem solving and decision making<br> Level: Accomplished<br> Behavioural Indicator: Uses data and evidence to drive decision making for quality improvement.</p><br><p>Cluster: Engaging<br> Competency: Working effectively with others<br> Level: Leading Edge<br> Behavioural Indicator: Creates an environment which promotes diversity and does not tolerate discrimination.</p><br><p>Cluster: Engaging<br> Competency: Communicating with impact<br> Level: Skilled<br> Behavioural Indicator: Ensures communications are concise and well-structured.</p><br><p>Experience and Skills<br> Essential<br> 1.&nbsp;&nbsp;&nbsp;&nbsp;HR Experience: Minimum of 7 &nbsp;years of progressive experience in Human Resources, with significant exposure to employee relations.</p><br><p>2.&nbsp;&nbsp;&nbsp;&nbsp;Employee Relations Expertise: Demonstrated experience in handling employee grievances, disciplinary cases, and appeals, ensuring processes are fair, timely, and fully aligned with organisational policies and legal requirements.</p><br><p>3.&nbsp;&nbsp;&nbsp;&nbsp;Advisory Skills: Proven ability to provide expert advice and support to managers on complex employee relations issues, enhancing their capability to handle cases effectively and consistently.</p><br><p>4.&nbsp;&nbsp;&nbsp;&nbsp;Relationship Building: Extensive experience fostering strong relationships with employees at all levels, promoting a collaborative, respectful, and inclusive work environment.</p><br><p>5.&nbsp;&nbsp;&nbsp;&nbsp;Trend Analysis &amp; Reporting: Significant experience monitoring and reporting on employee relations trends to identify systemic issues and inform policies and practices, ensuring a safe, equitable, and supportive organizational culture.</p><br><p>6.&nbsp;&nbsp;&nbsp;&nbsp;Communication Skills: Exceptional verbal and written communication skills, with the ability to articulate complex issues clearly, confidently, and authoritatively to diverse audiences.</p><br><p>7.&nbsp;&nbsp;&nbsp;&nbsp;Analytical Thinking: Strong analytical skills to assess employee relations trends, identify areas for improvement, and support evidence-based decision-making and policy development.</p><br><p>8.&nbsp;&nbsp;&nbsp;&nbsp;Conflict Resolution: Advanced conflict resolution and negotiation skills, with the ability to mediate complex employee relations matters tactfully, impartially, and effectively.</p><br><p>9.&nbsp;&nbsp;&nbsp;&nbsp;Integrity and Ethical Judgment: High level of integrity and discretion, maintaining confidentiality and impartiality at all times while upholding organizational values.</p><br><p>10.&nbsp;&nbsp;&nbsp;&nbsp;Project and Case Management: Strong project management skills, capable of overseeing the efficient implementation of final recommendations, maintaining accurate records, and prioritizing support for colleagues involved.</p><br><p>Desirable<br> N/</p><br><p>Education and Qualifications<br> Essential</p><br><p>•&nbsp;&nbsp;&nbsp;&nbsp;Expert understanding of employment laws and regulations in Syria and/or Jordan.</p><br><p>Desirable</p><br><p>•&nbsp;&nbsp;&nbsp;&nbsp;Qualifications, experience or training in mediation, conflict resolution, or labour law would be advantageous.&nbsp;<br> •&nbsp;&nbsp;&nbsp;&nbsp;Professional certifications in Human Resources are desirable.</p><br><p><br> Safeguarding<br> We need to keep children and adults safe so our selection process includes rigorous background checks and reflects our commitment to the protection of children and adults from abuse.</p><br><p>Level 2: either the post holder will have access to personal data about children and/or young people as part of their work; or the post holder will be working &nbsp;in a ‘regulated’ position (accountant, barrister, solicitor, legal executive); therefore a police check &nbsp;will be required (at ‘standard’ level in the UK or equivalent in other countries).</p><br><p>Diversity, Equity and Inclusion and Equal Opportunities&nbsp;<br> Diversity, Equity and Inclusion is core to our vision, values and global strategy. Save the Children is committed to creating a truly diverse, equitable and inclusive organisation, and one which will support us in our vision to ensure every child attains the right to survival, protection, development, and participation. &nbsp;<br> We are committed to equal employment opportunities, regardless of gender, sexual orientation, race, colour, ethnic origin, nationality, disability, marital or civil partnership status, gender reassignment, pregnancy and maternity, caring or parental responsibilities, age, or beliefs and religion. We are committed to diversifying our staff to better represent the communities we serve and actively welcome underrepresented groups to apply.&nbsp;<br> Reasonable adjustments will be made should any candidate invited to interview require this. &nbsp;&nbsp;<br> &nbsp;</p><br><br> <b>The Organization</b><br>We employ approximately 25,000 people across the globe and work on the ground in over 100 countries to help children affected by crises, or those that need better healthcare, education and child protection. We also campaign and advocate at the highest levels to realise the right of children and to ensure their voices are heard. We are working towards three breakthroughs in how the world treats children by 2030:<br><br> · No child dies from preventable causes before their 5th birthday<br> · All children learn from a quality basic education and that,<br> · Violence against children is no longer tolerated<br><br>We know that great people make a great organization, and that our employees play a crucial role in helping us achieve our ambitions for children.We value our people and offer a meaningful and rewarding career, along with a collaborative and inclusive workplace where ambition, creativity, and integrity are highly valued.<br><br><b>Application Information:</b><br>Please apply using a cover letter and up-to-date CV as a single document. Please also include details of your current remuneration and salary expectations. A copy of the full role profile can be found at www.savethechildren.net/jobs&nbsp;We need to keep children safe so our selection process reflects our commitment to the protection of children from abuse. <br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <br>Company Description<br><br><p><strong>Join</strong><strong>&nbsp;us at Accor,&nbsp;</strong><strong>where</strong><strong>&nbsp;life pulses&nbsp;</strong><strong>with</strong><strong>&nbsp;passion!</strong>​</p><br><p>As a&nbsp;pioneer&nbsp;in the art of&nbsp;responsible&nbsp;hospitality, the Accor Group&nbsp;gathers&nbsp;more&nbsp;than&nbsp;45 brands, 5,600&nbsp;hotels, 10,000 restaurants, and lifestyle destinations in 110 countries.&nbsp;While&nbsp;each&nbsp;brand has&nbsp;its&nbsp;own&nbsp;personality,&nbsp;where&nbsp;you&nbsp;will&nbsp;be&nbsp;able to&nbsp;truly&nbsp;find&nbsp;yourself,&nbsp;they&nbsp;all&nbsp;share&nbsp;a&nbsp;common&nbsp;ambition: to&nbsp;keep&nbsp;innovating&nbsp;and&nbsp;challenging&nbsp;the&nbsp;status-quo.​</p><br><p>By&nbsp;joining&nbsp;us,&nbsp;you&nbsp;will&nbsp;become&nbsp;a&nbsp;Heartist®,&nbsp;because&nbsp;hospitality&nbsp;is, first and&nbsp;foremost, a&nbsp;work&nbsp;of&nbsp;heart.​</p><br><p>You&nbsp;will&nbsp;join&nbsp;a&nbsp;caring&nbsp;environment&nbsp;and a team&nbsp;where&nbsp;you&nbsp;can&nbsp;be&nbsp;all&nbsp;you&nbsp;are. You&nbsp;will&nbsp;be&nbsp;in a&nbsp;supportive&nbsp;place to&nbsp;grow, to&nbsp;fulfil&nbsp;yourself, to&nbsp;discover&nbsp;other&nbsp;professions and to&nbsp;pursue&nbsp;career&nbsp;opportunities, in&nbsp;your&nbsp;hotel&nbsp;or in&nbsp;other&nbsp;hospitality&nbsp;environments, in&nbsp;your&nbsp;country or&nbsp;anywhere&nbsp;in the world!​</p><br><p>You&nbsp;will&nbsp;enjoy&nbsp;exclusive&nbsp;benefits,&nbsp;specific&nbsp;to the&nbsp;sector&nbsp;and&nbsp;beyond, as&nbsp;well&nbsp;as&nbsp;strong&nbsp;recognition for&nbsp;your&nbsp;daily&nbsp;commitment.​</p><br><p>Everything&nbsp;you&nbsp;will&nbsp;do&nbsp;with&nbsp;us,&nbsp;regardless&nbsp;of&nbsp;your&nbsp;profession,&nbsp;will&nbsp;offer&nbsp;a&nbsp;deep&nbsp;sense&nbsp;of&nbsp;meaning, to&nbsp;create&nbsp;lasting,&nbsp;memorable&nbsp;and&nbsp;impactful&nbsp;experiences&nbsp;for&nbsp;your&nbsp;customers,&nbsp;for&nbsp;your&nbsp;colleagues&nbsp;and for the&nbsp;planet.</p><br><p><strong>Hospitality</strong><strong>is</strong><strong>&nbsp;a&nbsp;</strong><strong>work</strong><strong>&nbsp;of&nbsp;</strong><strong>heart</strong><strong>,</strong>​<br><strong>Join</strong><strong>&nbsp;us and&nbsp;</strong><strong>become</strong><strong>&nbsp;a&nbsp;</strong><strong>Heartist</strong><strong>®.</strong></p><br><br>Job Description<br><br><p><strong>Responsibilities:</strong></p><br><p>The Guest Relations Officer is responsible for ensuring exceptional guest experiences by providing personalized service, addressing guest requests and concerns, and maintaining high standards of hospitality throughout the guest journey. The role acts as a key point of contact between guests and hotel departments to ensure guest satisfaction and loyalty.</p><br><ul><li>Welcome guests upon arrival and provide a warm, professional, and personalized experience.</li><li>Maintains the highest standard of professionalism,&nbsp;ethics&nbsp;and attitude towards guests and colleagues.&nbsp;</li><li>Assist guests with check-in, check-out, and general hotel inquiries.</li><li>Handle guest requests, concerns, and complaints promptly and professionally, ensuring effective resolution.</li><li>Coordinate with other hotel departments to ensure seamless guest experiences.</li><li>Conduct daily guest engagement activities and follow up on guest feedback.</li><li>Recognize VIP guests, repeated guests, and special occasions, ensuring appropriate arrangements are made.</li><li>Maintain accurate guest profiles and update relevant information in the hotel system.</li><li>Promote hotel facilities, services, and special offers to guests.</li><li>Monitor guest satisfaction levels and contribute to improving service quality.</li><li>&nbsp;&nbsp;Assist in preparing welcome amenities, guest correspondence, and special arrangements (FOM/AFOM/Duty Manager- allocation of rooms, Housekeeping- amenities and special preferences, Room Service- amenities, and Concierge/Bell Service- luggage handling).</li><li>Support the Front Office team during peak operational periods when required.</li><li>Ensure compliance with hotel policies, procedures, and brand standards.</li><li>Ensure daily Guest courtesy calls are being carried out and logged formally in the Front Office log or OPERA guest profile,&nbsp;assisting&nbsp;as necessary to carry out the calls and compile the reports.&nbsp;</li><li>Meet the required daily quota for Guest courtesy calls as&nbsp;established&nbsp;by management.&nbsp;&nbsp;</li><li>Conducts show&nbsp;around of&nbsp;the hotel when requested.&nbsp;</li><li>Maintain a complete knowledge of:&nbsp;&nbsp;</li></ul><ul><li><ul><li>Hotels features/services, hours of operation.&nbsp;&nbsp;</li><li>Hotels&nbsp;restaurant and menu price range.</li><li>Hotels&nbsp;room types, numbers, names,&nbsp;amenities&nbsp;and location.&nbsp;</li><li>All the Repeat Guest/ Special Guest programs and packages.&nbsp;</li><li>All room rates, special&nbsp;packages&nbsp;and promotions.&nbsp;</li><li>Co-ordinates and&nbsp;assists&nbsp;with VIP arrival room allocations, meeting, escorting and in-room check-in&nbsp;of&nbsp;VIP guests.&nbsp;</li></ul></li></ul><ul><li>Follows Hotel’s telephone etiquette standards.</li><li>Enrollment of new loyalty members and updates certificate maintenance when applicable.</li><li>Drives Rate and RevPAR through up-selling room brand.</li><li>Follow departmental policies and procedures.</li><li>Follow all safety and sanitation policies.</li><li>Other duties as assigned.</li></ul><br>Qualifications<br><br><p><strong>Qualifications:</strong></p><br><ul><li>Diploma or Bachelor's degree in Hospitality Management, Tourism, Business Administration, or a related field.</li><li>Previous experience in Front Office, Guest Relations or Hospitality Operations preferred.</li><li>Excellent communication and interpersonal skills.</li><li>Strong guests service and problem-solving abilities.</li><li>Professional appearance and positive attitude.</li><li>Ability to work under pressure and handle multiple tasks effectively.</li><li>Strong organizational and time management skills.</li><li>Proficient in the English language (verbal &amp; written).</li><li>Must be able to handle a multitude of tasks in an intense, ever-changing environment while remaining calm and collective.</li><li>Knowledge of computerized Front Office systems required.</li><li>Must have the ability to handle cash effectively and accurately.</li></ul><br>Additional Information<br><br><p><strong>Physical Requirements:</strong></p><br><ul><li>Ability to stand and walk for extended periods.</li><li>Flexible to work shifts, weekends, and public holidays as required by hotel operations.</li></ul> </div>

<p><h4>Company description</h4> <p>Join us at Accor, where life pulses with passion! As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status quo.</p> <p>By joining us, you will become a Heartist®, because hospitality is, first and foremost, a work of heart.</p> <p>You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world!</p> <p>You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.</p> <p>Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet.</p> <p>Hospitality is a work of heart. Join us and become a Heartist®.</p> <h4>Job description</h4> <h4>Responsibilities:</h4> <p>The Guest Relations Officer is responsible for ensuring exceptional guest experiences by providing personalized service, addressing guest requests and concerns, and maintaining high standards of hospitality throughout the guest journey. The role acts as a key point of contact between guests and hotel departments to ensure guest satisfaction and loyalty.</p> <ul> <li>Welcome guests upon arrival and provide a warm, professional, and personalized experience.</li> <li>Maintain the highest standard of professionalism, ethics and attitude towards guests and colleagues.</li> <li>Assist guests with check-in, check-out, and general hotel inquiries.</li> <li>Handle guest requests, concerns, and complaints promptly and professionally, ensuring effective resolution.</li> <li>Coordinate with other hotel departments to ensure seamless guest experiences.</li> <li>Conduct daily guest engagement activities and follow up on guest feedback.</li> <li>Recognize VIP guests, repeated guests, and special occasions, ensuring appropriate arrangements are made.</li> <li>Maintain accurate guest profiles and update relevant information in the hotel system.</li> <li>Promote hotel facilities, services, and special offers to guests.</li> <li>Monitor guest satisfaction levels and contribute to improving service quality.</li> <li>Assist in preparing welcome amenities, guest correspondence, and special arrangements (FOM/AFOM/Duty Manager - allocation of rooms, Housekeeping - amenities and special preferences, Room Service - amenities, and Concierge/Bell Service - luggage handling).</li> <li>Support the Front Office team during peak operational periods when required.</li> <li>Ensure compliance with hotel policies, procedures, and brand standards.</li> <li>Ensure daily guest courtesy calls are being carried out and logged formally in the Front Office log or OPERA guest profile, assisting as necessary to carry out the calls and compile the reports.</li> <li>Meet the required daily quota for guest courtesy calls as established by management.</li> <li>Conduct show around of the hotel when requested.</li> <li>Maintain a complete knowledge of: <ul> <li>Hotel features/services, hours of operation.</li> <li>Hotel restaurant and menu price range.</li> <li>Hotel room types, numbers, names, amenities and location.</li> <li>All the Repeat Guest/Special Guest programs and packages.</li> <li>All room rates, special packages and promotions.</li> </ul> </li> <li>Coordinate and assist with VIP arrival room allocations, meeting, escorting and in-room check-in of VIP guests.</li> <li>Follow hotel’s telephone etiquette standards.</li> <li>Enroll new loyalty members and update certificate maintenance when applicable.</li> <li>Drive rate and RevPAR through up-selling room brand.</li> <li>Follow departmental policies and procedures.</li> <li>Follow all safety and sanitation policies.</li> <li>Other duties as assigned.</li> </ul> <h4>Qualifications</h4> <ul> <li>Diploma or Bachelor's degree in Hospitality Management, Tourism, Business Administration, or a related field.</li> <li>Previous experience in Front Office, Guest Relations or Hospitality Operations preferred.</li> <li>Excellent communication and interpersonal skills.</li> <li>Strong guest service and problem-solving abilities.</li> <li>Professional appearance and positive attitude.</li> <li>Ability to work under pressure and handle multiple tasks effectively.</li> <li>Strong organizational and time management skills.</li> <li>Proficient in the English language (verbal and written).</li> <li>Must be able to handle a multitude of tasks in an intense, ever-changing environment while remaining calm and collected.</li> <li>Knowledge of computerized Front Office systems required.</li> <li>Must have the ability to handle cash effectively and accurately.</li> </ul> <h4>Additional information</h4> <h4>Physical requirements:</h4> <ul> <li>Ability to stand and walk for extended periods.</li> <li>Flexible to work shifts, weekends, and public holidays as required by hotel operations.</li> </ul></p><p></p>

<p><h4>Company description</h4> <p>Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.</p> <p>Take the opportunity to become a Heartist® and let your heart guide you in this world where life beats faster.</p> <h4>Job description</h4> <h4>Position purpose</h4> <p>The Guest Relations Agent is responsible for creating memorable guest experiences by delivering personalized, warm, and professional service throughout the guest journey. Acting as the main point of contact for guests, the role ensures that all requests, concerns, and special arrangements are handled efficiently while reflecting Accor's Heartist® culture and brand standards.</p> <h4>Key responsibilities</h4> <strong>Guest experience</strong><br> <li>Welcome guests with a warm, friendly, and professional attitude upon arrival.</li> <li>Ensure a smooth and personalized arrival, stay, and departure experience.</li> <li>Recognize and acknowledge all – Accor Live Limitless members, repeat guests, and VIP guests according to brand standards.</li> <li>Anticipate guest needs and provide proactive service to exceed expectations.</li> <li>Escort VIP guests when required and ensure all special arrangements are completed before arrival.</li> <strong>Guest services</strong><br> <li>Respond promptly and professionally to guest requests, inquiries, and complaints.</li> <li>Coordinate with Housekeeping, Engineering, Food & Beverage, Concierge, Reservations, and other departments to ensure seamless service delivery.</li> <li>Arrange guest amenities, celebrations, room preferences, transportation, restaurant reservations, and special requests.</li> <li>Maintain complete knowledge of hotel facilities, promotions, services, and local attractions to provide accurate recommendations.</li> <strong>Guest satisfaction</strong><br> <li>Resolve guest concerns efficiently, following up to ensure complete satisfaction.</li> <li>Record guest preferences, feedback, and incidents accurately in Opera Cloud or the hotel's Property Management System.</li> <li>Support the achievement of Guest Satisfaction Survey (GSS), TrustYou, Medallia, or other brand guest experience targets.</li> <li>Promote positive guest engagement and encourage guest loyalty.</li> <strong>Operational responsibilities</strong><br> <li>Review daily arrivals, departures, in-house guests, and VIP reports.</li> <li>Prepare welcome letters, amenities, and guest profiles before arrival.</li> <li>Ensure all guest information is handled confidentially in accordance with company policies.</li> <li>Maintain accurate records of guest interactions and follow-up actions.</li> <li>Promote hotel facilities, dining outlets, spa, and other services to enhance guest experience and hotel revenue.</li> <li>Assist with Front Office operations whenever required.</li> <strong>Health, safety & security</strong><br> <li>Comply with all hotel health, safety, hygiene, and security procedures.</li> <li>Report maintenance issues, hazards, and guest safety concerns immediately.</li> <li>Participate in emergency procedures and fire evacuation drills.</li> <strong>Sustainability</strong><br> <li>Support Accor's sustainability commitments by promoting environmentally responsible practices.</li> <li>Encourage responsible use of hotel resources including water, energy, and paper.</li> <li>Minimize waste and support recycling initiatives within the department.</li> <li>Participate in environmental awareness programs and sustainability activities.</li> <li>Ensure guest requests are fulfilled while supporting the hotel's environmental objectives whenever possible.</li> <h4>Qualifications</h4> <li>Diploma or Bachelor's Degree in Hospitality Management, Tourism, or a related field is preferred.</li> <li>Minimum 1–2 years of experience in Guest Relations, Front Office, or Customer Service within a four- or five-star hotel.</li> <li>Experience with Opera PMS or Opera Cloud is an advantage.</li> <li>Excellent communication and interpersonal skills.</li> <li>Fluent in English; additional languages are highly desirable.</li> <li>Strong problem-solving and conflict-resolution abilities.</li> <li>Ability to remain calm under pressure and work flexible shifts, including weekends and public holidays.</li> <h4>Competencies</h4> <li>Guest passion</li> <li>Excellent communication skills</li> <li>Emotional intelligence</li> <li>Attention to detail</li> <li>Teamwork & collaboration</li> <li>Problem solving</li> <li>Time management</li> <li>Professional grooming & presentation</li> <li>Multitasking ability</li> <li>Cultural awareness</li> <li>Adaptability</li> <li>Integrity & confidentiality</li> <h4>Physical requirements</h4> <li>Ability to stand and walk for extended periods.</li> <li>Ability to lift light luggage or guest amenities when required.</li> <li>Flexibility to work rotating shifts, weekends, and public holidays.</li> <h4>Key performance indicators (KPIs)</h4> <li>Guest Satisfaction Score (GSS)</li> <li>TrustYou / Medallia performance</li> <li>Guest complaint resolution time</li> <li>ALL member recognition compliance</li> <li>VIP arrival readiness</li> <li>Guest feedback & online reviews</li> <li>Upselling & cross-selling performance</li> <li>Compliance with brand standards and SOPs</li> <li>Attendance and grooming compliance</li> <li>Sustainability compliance</li> <h4>Additional information</h4> <p><strong>Your team and working environment:</strong><br> In 1-2 sentences, introduce the team, property or office environment in a way that reflects the culture.</p> <p><strong>Our commitment to diversity & inclusion:</strong><br> We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.</p></p><p></p>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p><span >Key Responsibilities</span></p><p>Guest Experience</p><ul><li>Welcome guests with a warm, friendly, and professional attitude upon arrival.</li><li>Ensure a smooth and personalized arrival, stay, and departure experience.</li><li>Recognize and acknowledge ALL Accor Live Limitless members, repeat guests, and VIP guests according to brand standards.</li><li>Anticipate guest needs and provide proactive service to exceed expectations.</li><li>Escort VIP guests when required and ensure all special arrangements are completed before arrival.</li></ul><p>Guest Services</p><ul><li>Respond promptly and professionally to guest requests, inquiries, and complaints.</li><li>Coordinate with Housekeeping, Engineering, Food &amp; Beverage, Concierge, Reservations, and other departments to ensure seamless service delivery.</li><li>Arrange guest amenities, celebrations, room preferences, transportation, restaurant reservations, and special requests.</li><li>Maintain complete knowledge of hotel facilities, promotions, services, and local attractions to provide accurate recommendations.</li></ul><p>Guest Satisfaction</p><ul><li>Resolve guest concerns efficiently, following up to ensure complete satisfaction.</li><li>Record guest preferences, feedback, and incidents accurately in Opera Cloud or the hotel's Property Management System.</li><li>Support the achievement of Guest Satisfaction Survey (GSS), TrustYou, Medallia, or other brand guest experience targets.</li><li>Promote positive guest engagement and encourage guest loyalty.</li></ul><p>Operational Responsibilities</p><ul><li>Review daily arrivals, departures, in-house guests, and VIP reports.</li><li>Prepare welcome letters, amenities, and guest profiles before arrival.</li><li>Ensure all guest information is handled confidentially in accordance with company policies.</li><li>Maintain accurate records of guest interactions and follow-up actions.</li><li>Promote hotel facilities, dining outlets, spa, and other services to enhance guest experience and hotel revenue.</li><li>Assist with Front Office operations whenever required.</li></ul><p>Health, Safety &amp; Security</p><ul><li>Comply with all hotel health, safety, hygiene, and security procedures.</li><li>Report maintenance issues, hazards, and guest safety concerns immediately.</li><li>Participate in emergency procedures and fire evacuation drills.</li></ul><p>Sustainability</p><ul><li>Support Accor's sustainability commitments by promoting environmentally responsible practices.</li><li>Encourage responsible use of hotel resources including water, energy, and paper.</li><li>Minimize waste and support recycling initiatives within the department.</li><li>Participate in environmental awareness programs and sustainability activities.</li><li>Ensure guest requests are fulfilled while supporting the hotel's environmental objectives whenever possible.</li></ul><p>Qualifications</p><ul><li>Diploma or Bachelor's Degree in Hospitality Management, Tourism, or a related field is preferred.</li><li>Minimum 1 2 years of experience in Guest Relations, Front Office, or Customer Service within a four- or five-star hotel.</li><li>Experience with Opera PMS or Opera Cloud is an advantage.</li><li>Excellent communication and interpersonal skills.</li><li>Fluent in English; additional languages are highly desirable.</li><li>Strong problem-solving and conflict-resolution abilities.</li><li>Ability to remain calm under pressure and work flexible shifts, including weekends and public holidays.</li></ul><p>Competencies</p><ul><li>Guest Passion</li><li>Excellent Communication Skills</li><li>Emotional Intelligence</li><li>Attention to Detail</li><li>Teamwork &amp; Collaboration</li><li>Problem Solving</li><li>Time Management</li><li>Professional Grooming &amp; Presentation</li><li>Multitasking Ability</li><li>Cultural Awareness</li><li>Adaptability</li><li>Integrity &amp; Confidentiality</li></ul><p>Physical Requirements</p><ul><li>Ability to stand and walk for extended periods.</li><li>Ability to lift light luggage or guest amenities when required.</li><li>Flexibility to work rotating shifts, weekends, and public holidays.</li></ul><p>Key Performance Indicators (KPIs)</p><ul><li>Guest Satisfaction Score (GSS)</li><li>TrustYou / Medallia Performance</li><li>Guest Complaint Resolution Time</li><li>ALL Member Recognition Compliance</li><li>VIP Arrival Readiness</li><li>Guest Feedback &amp; Online Reviews</li><li>Upselling &amp; Cross-Selling Performance</li><li>Compliance with Brand Standards and SOPs</li><li>Attendance and Grooming Compliance</li><li>Sustainability Compliance</li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Diploma or Bachelor's Degree in Hospitality Management, Tourism, or a related field is preferred.</li><li>Minimum 1 2 years of experience in Guest Relations, Front Office, or Customer Service within a four- or five-star hotel.</li><li>Experience with Opera PMS or Opera Cloud is an advantage.</li><li>Excellent communication and interpersonal skills.</li><li>Fluent in English; additional languages are highly desirable.</li><li>Strong problem-solving and conflict-resolution abilities.</li><li>Ability to remain calm under pressure and work flexible shifts, including weekends and public holidays.</li></ul><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p><b>Responsibilities</b>: The Guest Relations Officer is responsible for ensuring exceptional guest experiences by providing personalized service, addressing guest requests and concerns, and maintaining high standards of hospitality throughout the guest journey. The role acts as a key point of contact between guests and hotel departments to ensure guest satisfaction and loyalty. Welcome guests upon arrival and provide a warm, professional, and personalized experience. Maintains the highest standard of professionalism, ethics and attitude towards guests and colleagues. Assist guests with check-in, check-out, and general hotel inquiries. Handle guest requests, concerns, and complaints promptly and professionally, ensuring effective resolution. Coordinate with other hotel departments to ensure seamless guest experiences. Conduct daily guest engagement activities and follow up on guest feedback. Recognize VIP guests, repeated guests, and special occasions, ensuring appropriate arrangements are made. Maintain accurate guest profiles and update relevant information in the hotel system. Promote hotel facilities, services, and special offers to guests. Monitor guest satisfaction levels and contribute to improving service quality. Assist in preparing welcome amenities, guest correspondence, and special arrangements (FOM/AFOM/Duty Manager- allocation of rooms, Housekeeping- amenities and special preferences, Room Service- amenities, and Concierge/Bell Service- luggage handling). Support the Front Office team during peak operational periods when required. Ensure compliance with hotel policies, procedures, and brand standards. Ensure daily Guest courtesy calls are being carried out and logged formally in the Front Office log or OPERA guest profile, assisting as necessary to carry out the calls and compile the reports. Meet the required daily quota for Guest courtesy calls as established by management. Conducts show around of the hotel when requested. Maintain a complete knowledge of: Hotels features/services, hours of operation. Hotels restaurant and menu price range. Hotels room types, numbers, names, amenities and location. All the Repeat Guest/ Special Guest programs and packages. All room rates, special packages and promotions. Co-ordinates and assists with VIP arrival room allocations, meeting, escorting and in-room check-in of VIP guests. Follows Hotel s telephone etiquette standards. Enrollment of new loyalty members and updates certificate maintenance when applicable. Drives Rate and RevPAR through up-selling room brand. Follow departmental policies and procedures. Follow all safety and sanitation policies. Other duties as assigned.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><h2>Qualifications:</h2><p>Diploma or Bachelor's degree in Hospitality Management, Tourism, Business Administration, or a related field.</p><p>Previous experience in Front Office, Guest Relations or Hospitality Operations preferred.</p><p>Excellent communication and interpersonal skills.</p><p>Strong guests service and problem-solving abilities.</p><p>Professional appearance and positive attitude.</p><p>Ability to work under pressure and handle multiple tasks effectively.</p><p>Strong organizational and time management skills.</p><p>Proficient in the English language (verbal &amp; written).</p><p>Must be able to handle a multitude of tasks in an intense, ever-changing environment while remaining calm and collective.</p><p>Knowledge of computerized Front Office systems required.</p><p>Must have the ability to handle cash effectively and accurately.</p><p></p></section>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span><br>POSITION SUMMARY<br>Process all guest check-ins, verifying guest identity, form of payment, assigning room, and activating/issuing room key. Set up accurate accounts for each guest according to their requirements. Enter Marriott Rewards information. Ensure rates match market codes, document exceptions. Secure payment prior to issuing room key, verify/adjust billing. Compile and review daily reports/logs/contingency lists. Complete cashier and closing reports. Supply guests with directions and property information. Accommodate guest requests, contacting appropriate staff if necessary. Follow up to ensure requests have been met. Process all payment types, vouchers, paid-outs, and charges. Balance and drop receipts. Count and secure bank at beginning and end of shift. Obtain manual authorizations and follow all Accounting procedures. Notify Loss Prevention/Security of any guest reports of theft.<br>Assist management in training, evaluating, counseling, motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Develop/maintain positive working relationships; support team to reach common goals; listen and respond appropriately to employee concerns. Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications; ensure personal appearance is clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge guests; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Ensure adherence to quality standards. Enter and locate information using computers/POS systems. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.<br>PREFERRED QUALIFICATIONS<br>Education: High school diploma or G.E.D. equivalent.<br>Related Work Experience: At least 1 year of related work experience.<br>Supervisory Experience: At least 1 year of supervisory experience.<br>License or Certification: None<br>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.<br>At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world’s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate. <br>Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.<br>Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.<br>In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</span> </div>

<p><h4>Position summary</h4> <p>Process all guest check-ins, verifying guest identity, form of payment, assigning room, and activating/issuing room key. Set up accurate accounts for each guest according to their requirements. Enter Marriott Rewards information. Ensure rates match market codes, document exceptions. Secure payment prior to issuing room key, verify/adjust billing. Compile and review daily reports/logs/contingency lists. Complete cashier and closing reports. Supply guests with directions and property information. Accommodate guest requests, contacting appropriate staff if necessary. Follow up to ensure requests have been met. Process all payment types, vouchers, paid-outs, and charges. Balance and drop receipts. Count and secure bank at beginning and end of shift. Obtain manual authorizations and follow all accounting procedures. Notify Loss Prevention/Security of any guest reports of theft.</p> <p>Assist management in training, evaluating, counseling, motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Develop/maintain positive working relationships; support team to reach common goals; listen and respond appropriately to employee concerns. Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications; ensure personal appearance is clean and professional; maintain confidentiality of proprietary information; protect company assets.</p> <p>Welcome and acknowledge guests; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Ensure adherence to quality standards. Enter and locate information using computers/POS systems. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by supervisors.</p> <h4>Preferred qualifications</h4> <p><strong>Education:</strong> High school diploma or G.E.D. equivalent.</p> <p><strong>Related work experience:</strong> At least 1 year of related work experience.</p> <p><strong>Supervisory experience:</strong> At least 1 year of supervisory experience.</p> <p><strong>License or certification:</strong> None</p> <p>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.</p> <p>At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world’s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate.</p> <p>Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.</p> <p>Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality.</p> <p>As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.</p> <p>In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</p></p><p></p>

<p><h4>Position summary</h4> <p>Process all guest check-ins, verifying guest identity, form of payment, assigning room, and activating/issuing room key. Set up accurate accounts for each guest according to their requirements. Enter Marriott Rewards information. Ensure rates match market codes, document exceptions. Secure payment prior to issuing room key, verify/adjust billing. Compile and review daily reports/logs/contingency lists. Complete cashier and closing reports. Supply guests with directions and property information. Accommodate guest requests, contacting appropriate staff if necessary. Follow up to ensure requests have been met. Process all payment types, vouchers, paid-outs, and charges. Balance and drop receipts. Count and secure bank at beginning and end of shift. Obtain manual authorizations and follow all accounting procedures. Notify Loss Prevention/Security of any guest reports of theft.</p> <p>Assist management in training, evaluating, counseling, motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Develop/maintain positive working relationships; support team to reach common goals; listen and respond appropriately to employee concerns. Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications; ensure personal appearance is clean and professional; maintain confidentiality of proprietary information; protect company assets.</p> <p>Welcome and acknowledge guests; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Ensure adherence to quality standards. Enter and locate information using computers/POS systems. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by supervisors.</p> <h4>Preferred qualifications</h4> <p><strong>Education:</strong> High school diploma or G.E.D. equivalent.</p> <p><strong>Related work experience:</strong> At least 1 year of related work experience.</p> <p><strong>Supervisory experience:</strong> At least 1 year of supervisory experience.</p> <p><strong>License or certification:</strong> None</p> <p>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.</p> <p>At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world’s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate.</p> <p>Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.</p> <p>Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality.</p> <p>As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.</p> <p>In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</p></p><p></p>

<p><h4>Position summary</h4> <p>Process all guest check-ins, verifying guest identity, form of payment, assigning room, and activating/issuing room key. Set up accurate accounts for each guest according to their requirements. Enter Marriott Rewards information. Ensure rates match market codes, document exceptions. Secure payment prior to issuing room key, verify/adjust billing. Compile and review daily reports/logs/contingency lists. Complete cashier and closing reports. Supply guests with directions and property information. Accommodate guest requests, contacting appropriate staff if necessary. Follow up to ensure requests have been met. Process all payment types, vouchers, paid-outs, and charges. Balance and drop receipts. Count and secure bank at beginning and end of shift. Obtain manual authorizations and follow all accounting procedures. Notify Loss Prevention/Security of any guest reports of theft.</p> <p>Assist management in training, evaluating, counseling, motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Develop/maintain positive working relationships; support team to reach common goals; listen and respond appropriately to employee concerns. Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications; ensure personal appearance is clean and professional; maintain confidentiality of proprietary information; protect company assets.</p> <p>Welcome and acknowledge guests; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Ensure adherence to quality standards. Enter and locate information using computers/POS systems. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by supervisors.</p> <h4>Preferred qualifications</h4> <ul> <li>Education: High school diploma or G.E.D. equivalent.</li> <li>Related work experience: At least 1 year of related work experience.</li> <li>Supervisory experience: At least 1 year of supervisory experience.</li> <li>License or certification: None.</li> </ul> <p>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.</p> <p>At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world’s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate.</p> <p>Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests. Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality.</p> <p>As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.</p> <p>In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</p></p><p></p>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>POSITION SUMMARY Process all guest check-ins, verifying guest identity, form of payment, assigning room, and activating/issuing room key. Set up accurate accounts for each guest according to their requirements. Enter Marriott Rewards information. Ensure rates match market codes, document exceptions. Secure payment prior to issuing room key, verify/adjust billing. Compile and review daily reports/logs/contingency lists. Complete cashier and closing reports. Supply guests with directions and property information. Accommodate guest requests, contacting appropriate staff if necessary. Follow up to ensure requests have been met. Process all payment types, vouchers, paid-outs, and charges. Balance and drop receipts. Count and secure bank at beginning and end of shift. Obtain manual authorizations and follow all Accounting procedures. Notify Loss Prevention/Security of any guest reports of theft. Assist management in training, evaluating, counseling, motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Develop/maintain positive working relationships; support team to reach common goals; listen and respond appropriately to employee concerns. Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications; ensure personal appearance is clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge guests; anticipate and address guests service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Ensure adherence to quality standards. Enter and locate information using computers/POS systems. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Education: High school diploma or G.E.D. equivalent. Related Work Experience: At least 1 year of related work experience. Supervisory Experience: At least 1 year of supervisory experience. License or Certification: None</p><p></p></section>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span><br>POSITION SUMMARY<br>Create recreational activity agendas and advertisements using publishing software. Conduct inventory of supplies, materials, and equipment and inform manager of low supply items. Encourage, recruit, register, and schedule guests to participate in recreation activities. Promote a fun and relaxing atmosphere for guests. Provide information to guests about available recreation facilities and activities. Promote the rules and regulations of the recreation facility intended for the safety and welfare of guests and members. Observe activity in the recreational facility and respond appropriately in accordance with local operating procedure in the event of an emergency. Be aware of possible situations where guests are not able to safely participate in an activity and inform supervisor/manager. Provide assistance to injured guests until the arrival of emergency medical services. Clean and maintain recreational equipment and supplies.<br>Assist management in training, motivating, and coaching employees; serve as a role model. Report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications. Follow company policies and procedures; ensure uniform and personal appearance is clean and professional; maintain confidentiality of proprietary information; protect company assets. Anticipate and address guests’ service needs; assist individuals with disabilities. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others. Process orders or transactions from customers and collect payment as necessary. Ensure adherence to quality expectations and standards; identify, recommend, and implement new ways to increase organizational quality. Read and visually verify information in a variety of formats (e.g., small print). Visually inspect tools, equipment, or machines (e.g., to identify defects). Enter and locate work-related information using computers and/or point of sale systems. Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance and objects weighing in excess of 50 pounds with assistance. Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination. Move through narrow, confined, or elevated spaces. Move over sloping, uneven, or slippery surfaces as well as up and down stairs and/or service ramps. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Perform other reasonable job duties as requested.<br>PREFERRED QUALIFICATIONS<br>Education: High school diploma or G.E.D. equivalent.<br>Related Work Experience: At least 1 year of related work experience.<br>Supervisory Experience: At least 1 year of supervisory experience.<br>REQUIRED QUALIFICATIONS<br>License or Certification: CPR Certification<br>First Aid Certification<br>Recreation and Fitness Equipment<br>Any certification or training required by local and state agencies.<br>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.<br>Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of “Wonderful Hospitality. Always.” by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that’s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you. <br>JW Marriott&nbsp;is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand’s namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That’s The JW Treatment™. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin&nbsp;your purpose,&nbsp;belong&nbsp;to an amazing global​&nbsp;team, and&nbsp;become&nbsp;the best version of you.</span> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Lead the design and implementation of enterprise Data Management frameworks, governance models, policies, standards, and operating procedures.<br> The consultant will work closely with business and IT stakeholders to improve data quality, establish data ownership, ensure regulatory compliance, and maximize the business value of organizational data assets.<br> Key Responsibilities Lead enterprise Data Management and Data Governance initiatives.<br> Develop Data Governance Frameworks, Policies, Standards, and Procedures.<br> Define data ownership, stewardship, and accountability models.<br> Establish Data Quality frameworks, KPIs, and monitoring processes.<br> Design Metadata Management and Business Glossary structures.<br> Develop Master Data Management (MDM) strategies.<br> Support Data Catalog implementation and governance.<br> Define Data Lifecycle Management processes.<br> Develop Data Classification and Data Retention policies.<br> Assess current-state data maturity and recommend improvements.<br> Conduct data governance workshops with business stakeholders.<br> Support implementation of governance tools and platforms.<br> Ensure compliance with local and international regulations.<br> Prepare executive reports, dashboards, and governance metrics.<br> Mentor Data Management Specialists.<br> Enterprise Data Governance Data Quality Management Metadata Management Master Data Management (MDM) Data Catalog Solutions Data Lineage Data Architecture concepts Data Lifecycle Management Data Modeling fundamentals SQL knowledge BI concepts Data Governance platforms (Collibra, Informatica, Microsoft Purview, IBM IGC or equivalent) Experience 7 to 10 years in Data Management or Data Governance.<br> Minimum 3 years leading enterprise data governance initiatives.<br> Experience delivering consulting engagements.<br> Preferred Certifications DCAM CDMP DAMA Collibra Certification Microsoft Purview Certification Informatica Certification</span> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Company:MercerDescription:About Marsh<p>Marsh is the world’s leading insurance broker and risk advisor. We protect and promote possibility—helping our colleagues, clients, and communities thrive. We are part of Marsh McLennan, a global professional services firm with expertise in risk, strategy, and people.</p><br>The Role<p>We are seeking a detail-oriented and proactive<b> Junior Operations Colleague</b> to support our<b> code setup and invoicing</b> processes. This role is ideal for someone with<b> 2–3 years of operations experience</b> who enjoys working with data, improving process discipline, and partnering with stakeholders to ensure accurate financial transactions.</p><br><p>You will play an important role in maintaining high standards of<b> data accuracy, compliance, and operational reporting</b> , while also providing<b> insightful analytics</b> that supports sound decision-making.</p><br>What You Will Be Responsible For<ul><li><b>Data management:</b>Maintain and organize business data (e.g., customer records, financial information, employee records) ensuring accuracy, completeness, and confidentiality.</li><li><b>Financial administration:</b>Support invoicing, collections coordination, and code management. Partner with Finance to maintain accurate records and support compliance.</li><li><b>Project coordination:</b>Assist with operational/project activities such as creating project codes, tracking progress, and coordinating with colleagues to help meet deadlines.</li><li><b>Communication and correspondence:</b>Draft and edit emails, memos, and other written communications for internal and external stakeholders.</li><li><b>Reporting and analytics:</b>Generate, reconcile, and analyze reports related to invoicing, code management, and operational metrics for management review.</li><li><b>Policy and procedure compliance:</b>Follow and reinforce company policies and procedures; stay informed on relevant regulations impacting operations.</li><li><b>Problem solving and decision support:</b>Identify operational challenges, propose solutions, and provide data-driven analysis to support decisions.</li><li><b>Audit support:</b>Assist with audit-related activities, including documentation, evidence gathering, and follow-ups.</li></ul>What You Need to Have<ul><li><b>Bachelor’s degree</b></li><li><b>2–3 years of experience</b>in operations, finance, or a related role</li><li>Strong organizational and time management skills with the ability to manage multiple priorities</li><li>Excellent written and verbal communication skills and comfort collaborating with stakeholders at different levels</li><li>Strong attention to detail and a high standard of accuracy</li><li>Solid analytical capability—able to interpret data and generate clear insights</li><li>Sound judgment and problem-solving skills</li></ul>What Makes You Stand Out<ul><li>Experience working with invoicing, collections processes, or cost/project code setup</li><li>Advanced Excel skills (pivot tables, lookups, reconciliation)</li><li>Comfort working in a process-driven environment with deadlines and controls</li></ul>Why Join Marsh<p>At Marsh, we help you grow through professional development, stretch opportunities, and exposure to a global network of colleagues. We value inclusive teams, collaboration, and doing what’s right for our clients and each other.</p><br>How to Apply<p>Submit your application through our internal/external careers site, including your resume. Selected candidates will be contacted for next steps.</p><br><p><i>Marsh is an equal opportunity employer. We are committed to a diverse, inclusive, and flexible work environment. Reasonable accommodations are available for applicants with disabilities.</i></p><br><p><span>Mercer is a business of Marsh (NYSE: MRSH), a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries. With annual revenue of over $27 billion and more than 95,000 colleagues, Marsh helps build the confidence to thrive through the power of perspective. For more information about Mercer, visit mercer.com, or follow us on LinkedIn and X.</span></p><br><p><span>Marsh is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, skin color, or any other characteristic protected by applicable law.</span></p><br><p><span>Marsh is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.</span></p><br>Mercer is a business of Marsh (NYSE: MRSH), a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries. With annual revenue of over $27 billion and more than 95,000 colleagues, Marsh helps build the confidence to thrive through the power of perspective. For more information about Mercer, visit mercer.com, or follow us on LinkedIn and X.Marsh is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, skin color, or any other characteristic protected by applicable law.Marsh is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person. </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> About Marsh<p>Marsh is the world’s leading insurance broker and risk advisor. We protect and promote possibility—helping our colleagues, clients, and communities thrive. We are part of Marsh McLennan, a global professional services firm with expertise in risk, strategy, and people.</p><br><br>The Role<p>We are seeking a detail-oriented and proactive<b> Junior Operations Colleague</b> to support our<b> code setup and invoicing</b> processes. This role is ideal for someone with<b> 2–3 years of operations experience</b> who enjoys working with data, improving process discipline, and partnering with stakeholders to ensure accurate financial transactions.</p><br><br><p>You will play an important role in maintaining high standards of<b> data accuracy, compliance, and operational reporting</b> , while also providing<b> insightful analytics</b> that supports sound decision-making.</p><br><br>What You Will Be Responsible For<ul><li><b>Data management:</b>Maintain and organize business data (e.g., customer records, financial information, employee records) ensuring accuracy, completeness, and confidentiality.</li><li><b>Financial administration:</b>Support invoicing, collections coordination, and code management. Partner with Finance to maintain accurate records and support compliance.</li><li><b>Project coordination:</b>Assist with operational/project activities such as creating project codes, tracking progress, and coordinating with colleagues to help meet deadlines.</li><li><b>Communication and correspondence:</b>Draft and edit emails, memos, and other written communications for internal and external stakeholders.</li><li><b>Reporting and analytics:</b>Generate, reconcile, and analyze reports related to invoicing, code management, and operational metrics for management review.</li><li><b>Policy and procedure compliance:</b>Follow and reinforce company policies and procedures; stay informed on relevant regulations impacting operations.</li><li><b>Problem solving and decision support:</b>Identify operational challenges, propose solutions, and provide data-driven analysis to support decisions.</li><li><b>Audit support:</b>Assist with audit-related activities, including documentation, evidence gathering, and follow-ups.</li></ul>What You Need to Have<ul><li><b>Bachelor’s degree</b></li><li><b>2–3 years of experience</b>in operations, finance, or a related role</li><li>Strong organizational and time management skills with the ability to manage multiple priorities</li><li>Excellent written and verbal communication skills and comfort collaborating with stakeholders at different levels</li><li>Strong attention to detail and a high standard of accuracy</li><li>Solid analytical capability—able to interpret data and generate clear insights</li><li>Sound judgment and problem-solving skills</li></ul>What Makes You Stand Out<ul><li>Experience working with invoicing, collections processes, or cost/project code setup</li><li>Advanced Excel skills (pivot tables, lookups, reconciliation)</li><li>Comfort working in a process-driven environment with deadlines and controls</li></ul>Why Join Marsh<p>At Marsh, we help you grow through professional development, stretch opportunities, and exposure to a global network of colleagues. We value inclusive teams, collaboration, and doing what’s right for our clients and each other.</p><br><br>How to Apply<p>Submit your application through our internal/external careers site, including your resume. Selected candidates will be contacted for next steps.</p><br><br><p><i>Marsh is an equal opportunity employer. We are committed to a diverse, inclusive, and flexible work environment. Reasonable accommodations are available for applicants with disabilities.</i></p><br><br><br><br><p><span>Mercer is a business of Marsh (NYSE: MRSH), a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries. With annual revenue of over $27 billion and more than 95,000 colleagues, Marsh helps build the confidence to thrive through the power of perspective. For more information about Mercer, visit mercer.com, or follow us on LinkedIn and X.</span></p><br><br><br><br><p><span>Marsh is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, skin color, or any other characteristic protected by applicable law.</span></p><br><br><br><p><span>Marsh is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.</span></p><br><br><p> Mercer is a business of Marsh (NYSE: MRSH), a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries. With annual revenue of over $27 billion and more than 95,000 colleagues, Marsh helps build the confidence to thrive through the power of perspective. For more information about Mercer, visit mercer.com, or follow us on LinkedIn and X.<br>Marsh is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, skin color, or any other characteristic protected by applicable law.<br>Marsh is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.<br></p><br><br><br> </div>