وظائف تسويق الكترونى في الأردن

<p><h4>Job description</h4> <p>We are seeking an experienced Business Analyst to bridge the gap between business stakeholders and technical teams in the implementation of a telecom data lakehouse/data warehouse. The Business Analyst will gather business requirements, analyze telecom processes and data, define business rules, and translate business needs into detailed functional specifications, ensuring successful delivery of data products, reports, and analytics solutions.</p> <h4>Key responsibilities</h4> <ul> <li>Gather and analyze business requirements from stakeholders across telecom domains such as customer, billing, CRM, network, revenue assurance, finance, sales, marketing, and digital channels.</li> <li>Conduct workshops and interviews with business users to understand reporting, analytical, and operational requirements.</li> <li>Document business processes, functional requirements, and business rules.</li> <li>Capture business requirements into functional specifications for data engineers, data modelers, ETL developers, and BI developers.</li> <li>Define source-to-target mapping requirements and validate data transformations.</li> <li>Collaborate with solution architects and data modelers to ensure business requirements are accurately reflected in the data lakehouse/data warehouse design.</li> <li>Identify data sources, business definitions, KPIs, dimensions, and measures required for reporting and analytics.</li> <li>Support the definition of data quality rules, validation criteria, and reconciliation requirements.</li> <li>Review ETL mapping documents and ensure business logic is correctly implemented.</li> <li>Work closely with data engineers during development to clarify business rules and resolve functional issues.</li> <li>Participate in user acceptance testing (UAT) by preparing test scenarios, validating results, and obtaining business sign-off.</li> <li>Maintain business glossaries, metadata, and documentation.</li> <li>Facilitate communication between business stakeholders and technical teams throughout the project lifecycle.</li> <li>Support Agile ceremonies including backlog refinement, sprint planning, and requirement prioritization.</li> </ul> <h4>Requirements</h4> <ul> <li>Strong business analysis and requirement elicitation skills.</li> <li>Excellent stakeholder management and communication skills.</li> <li>Experience documenting business requirements and functional specifications.</li> <li>Strong analytical and problem-solving skills.</li> <li>Understanding of relational databases and SQL.</li> <li>Basic knowledge of data warehousing concepts such as:</li> <ul> <li>Facts and dimensions</li> <li>Star schema</li> <li>Snowflake schema</li> <li>Slowly changing dimensions (SCD)</li> <li>Data lineage</li> <li>Metadata management</li> <li>Data quality</li> </ul> <li>Experience working in Agile/Scrum environments.</li> </ul> <h4>Preferred technical knowledge</h4> <ul> <li>SQL</li> <li>Data warehouse / data lakehouse architecture</li> <li>ETL concepts and data integration</li> <li>Data mapping documentation</li> <li>Data quality frameworks</li> <li>BI and reporting platforms</li> <li>Knowledge of Hadoop ecosystem, Hive, Impala, Spark, or cloud data platforms is an advantage.</li> </ul> <h4>Deliverables</h4> <ul> <li>Business requirement documents (BRD)</li> <li>Functional requirement specifications (FRS)</li> <li>KPI definitions</li> <li>Data dictionary</li> <li>Business glossary</li> <li>Data validation and UAT test cases</li> </ul> <h4>Qualifications</h4> <ul> <li>Bachelor's degree in information technology, computer science, business information systems, engineering, or a related field.</li> <li>2–4 years of experience as a Business Analyst in data warehouse, data lakehouse, or business intelligence projects.</li> <li>Experience in the telecommunications industry is highly preferred.</li> </ul></p><p></p>

<p><h4>Job description</h4> <p>We are seeking an experienced Business Analyst to bridge the gap between business stakeholders and technical teams in the implementation of a telecom data lakehouse/data warehouse. The Business Analyst will gather business requirements, analyze telecom processes and data, define business rules, and translate business needs into detailed functional specifications, ensuring successful delivery of data products, reports, and analytics solutions.</p> <h4>Key responsibilities</h4> <ul> <li>Gather and analyze business requirements from stakeholders across telecom domains such as customer, billing, CRM, network, revenue assurance, finance, sales, marketing, and digital channels.</li> <li>Conduct workshops and interviews with business users to understand reporting, analytical, and operational requirements.</li> <li>Document business processes, functional requirements, and business rules.</li> <li>Capture business requirements into functional specifications for data engineers, data modelers, ETL developers, and BI developers.</li> <li>Define source-to-target mapping requirements and validate data transformations.</li> <li>Collaborate with solution architects and data modelers to ensure business requirements are accurately reflected in the data lakehouse/data warehouse design.</li> <li>Identify data sources, business definitions, KPIs, dimensions, and measures required for reporting and analytics.</li> <li>Support the definition of data quality rules, validation criteria, and reconciliation requirements.</li> <li>Review ETL mapping documents and ensure business logic is correctly implemented.</li> <li>Work closely with data engineers during development to clarify business rules and resolve functional issues.</li> <li>Participate in user acceptance testing (UAT) by preparing test scenarios, validating results, and obtaining business sign-off.</li> <li>Maintain business glossaries, metadata, and documentation.</li> <li>Facilitate communication between business stakeholders and technical teams throughout the project lifecycle.</li> <li>Support Agile ceremonies including backlog refinement, sprint planning, and requirement prioritization.</li> </ul> <h4>Requirements</h4> <ul> <li>Strong business analysis and requirement elicitation skills.</li> <li>Excellent stakeholder management and communication skills.</li> <li>Experience documenting business requirements and functional specifications.</li> <li>Strong analytical and problem-solving skills.</li> <li>Understanding of relational databases and SQL.</li> <li>Basic knowledge of data warehousing concepts such as:</li> <ul> <li>Facts and dimensions</li> <li>Star schema</li> <li>Snowflake schema</li> <li>Slowly changing dimensions (SCD)</li> <li>Data lineage</li> <li>Metadata management</li> <li>Data quality</li> </ul> <li>Experience working in Agile/Scrum environments.</li> </ul> <h4>Preferred technical knowledge</h4> <ul> <li>SQL</li> <li>Data warehouse / data lakehouse architecture</li> <li>ETL concepts and data integration</li> <li>Data mapping documentation</li> <li>Data quality frameworks</li> <li>BI and reporting platforms</li> <li>Knowledge of Hadoop ecosystem, Hive, Impala, Spark, or cloud data platforms is an advantage.</li> </ul> <h4>Deliverables</h4> <ul> <li>Business requirement documents (BRD)</li> <li>Functional requirement specifications (FRS)</li> <li>KPI definitions</li> <li>Data dictionary</li> <li>Business glossary</li> <li>Data validation and UAT test cases</li> </ul> <h4>Qualifications</h4> <ul> <li>Bachelor's degree in information technology, computer science, business information systems, engineering, or a related field.</li> <li>2–4 years of experience as a Business Analyst in data warehouse, data lakehouse, or business intelligence projects.</li> <li>Experience in the telecommunications industry is highly preferred.</li> </ul></p><p></p>

<p>Join the OrangeHubs Team! Be part of something that’s changing lives.</p> <p>In just one year&nbsp;OrangeHubs has grown into a thriving community hub, serving hundreds of beneficiaries through innovative programs that empower adolescents, women, and the wider community. As we continue to expand, we’re looking for passionate, talented people to join our growing team.</p> <p>We are currently recruiting:</p> <p><strong>·<u>Art Teacher:</u></strong></p> <p>A creative and inspiring art educator who believes in the power of art to build confidence, creativity, and wellbeing while engaging participants of all ages.</p> <p>If you are passionate about community impact, thrive in collaborative environments, and want to help shape the future of a fast-growing social initiative, we’d love to hear from you.</p> <p>Join us and help create opportunities, inspire growth, and make a lasting difference.</p> <p><u>Qualifications &amp; Skills:</u></p> <ul> <li>Excellent interpersonal and communication skills,</li> <li>Proven team work abilities,</li> <li>Outstanding organizing skills,</li> <li>Proficiency in the use of standard software packages (internet, social media, word-processing, spreadsheet and presentations),</li> <li>Proven relevant experience with the minimal of 2 and 3 years,</li> <li>Proven academic qualifications.</li> </ul> <p>Qualified applicants are invited to submit their CVs, accompanied by a cover letter indicating the position they are applying for (please clearly mention the job title), to&nbsp;<a href="mailto:hc1vacancy@gmail.com">hc1vacancy@gmail.com</a>&nbsp;no later than Sunday, July 23, 2026.</p> <p>&nbsp;</p> <p><strong><em>Only shortlisted candidates will be contacted.</em></strong></p> <p>&nbsp;</p>

<p>Join the OrangeHubs Team! Be part of something that’s changing lives.</p> <p>In just one year&nbsp;OrangeHubs has grown into a thriving community hub, serving hundreds of beneficiaries through innovative programs that empower adolescents, women, and the wider community. As we continue to expand, we’re looking for passionate, talented people to join our growing team.</p> <p>We are currently recruiting:</p> <p><strong>·<u>Art Teacher:</u></strong></p> <p>A creative and inspiring art educator who believes in the power of art to build confidence, creativity, and wellbeing while engaging participants of all ages.</p> <p>If you are passionate about community impact, thrive in collaborative environments, and want to help shape the future of a fast-growing social initiative, we’d love to hear from you.</p> <p>Join us and help create opportunities, inspire growth, and make a lasting difference.</p> <p><u>Qualifications &amp; Skills:</u></p> <ul> <li>Excellent interpersonal and communication skills,</li> <li>Proven team work abilities,</li> <li>Outstanding organizing skills,</li> <li>Proficiency in the use of standard software packages (internet, social media, word-processing, spreadsheet and presentations),</li> <li>Proven relevant experience with the minimal of 2 and 3 years,</li> <li>Proven academic qualifications.</li> </ul> <p>Qualified applicants are invited to submit their CVs, accompanied by a cover letter indicating the position they are applying for (please clearly mention the job title), to&nbsp;<a href="mailto:hc1vacancy@gmail.com">hc1vacancy@gmail.com</a>&nbsp;no later than Sunday, July 12, 2026.</p> <p>&nbsp;</p> <p><strong><em>Only shortlisted candidates will be contacted.</em></strong></p> <p>&nbsp;</p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Optimiza is a regional systems integration and digital transformation company delivering consulting, business, and technology solutions across multiple industries.<br> Working across the Information Technology and Services sector, the company helps organizations modernize their systems, improve digital experiences, and solve complex business challenges through practical, technology-led solutions.<br> This role offers the opportunity to contribute to mobile experiences that support digital banking services.<br> As a Midlevel iOS Developer, you will play a meaningful part in building reliable, user-focused applications while collaborating with multidisciplinary teams to deliver solutions that support broader business and customer goals.<br> Responsibilities Design, develop, and maintain iOS applications for digital services.<br> Collaborate with cross-functional teams to define, design, and ship new features.<br> Ensure the performance, quality, and responsiveness of the applications.<br> Troubleshoot and resolve technical issues and bugs.<br> Participate in code reviews and uphold code quality standards.<br> Stay current with the latest iOS technologies and industry trends.<br> Contribute to technical documentation and project reporting.<br> Class A medical Insurance 3–5 years of experience in iOS app development, including a track record of delivering production-quality applications.<br> Proficiency with Xcode, the iOS SDK, and integrating with RESTful APIs.<br> Experience working with mobile architecture patterns such as MVC and MVVM.<br> Experience working in Agile development environments.<br> Eligibility to work in Jordan.<br></span> </div>

<p>At EY, we re all in to shape your future with confidence. We ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better working world.</p><p><b>The opportunity</b></p><p>Assistant Manager / Manager Enterprise Technology &amp; Shared Services Operational Excellence</p><p>As part of EY s Business Consulting team, you will work within a client-facing Strategic Operations Office and lead a workstream focused on enterprise technology, shared services, and corporate support function enablement. You will work across business and technology teams to assess current capabilities, shape improvement priorities, and coordinate initiatives spanning enterprise applications, ERP, supply chain management systems, data and digital platforms, and service delivery. The role requires a practical understanding of how technology, data, governance, and operating models come together to improve corporate support functions. The role is expected to operate in a secondment-style environment and requires frequent travel, including extended periods at client locations.</p><p>Skills and attributes for success</p><ul><li>Lead a defined workstream within the Strategic Operations Office, establishing clear objectives, deliverables, milestones, governance, and stakeholder responsibilities.</li><li>Assess the current-state technology and operating environment across enterprise and back-office functions, identifying process, system, data, governance, and service-delivery improvement opportunities.</li><li>Support the development and execution of digital strategy, technology enablement, shared services, and business process improvement initiatives.</li><li>Coordinate business and technology stakeholders to translate operational needs into practical requirements, priorities, roadmaps, and implementation activities.</li><li>Evaluate enterprise applications and platforms, including ERP, supply chain management, data, reporting, workflow, automation, and digital capabilities.</li><li>Support the design or improvement of shared services operating models, service catalogues, governance arrangements, performance measures, and service-management processes.</li><li>Contribute to enterprise data management, reporting, data governance, analytics, and decision-support initiatives.</li><li>Assess IT operating models, technology governance, service management, architecture, security, and delivery dependencies relevant to the workstream.</li><li>Prepare structured analyses, decision papers, roadmaps, status reports, dashboards, governance materials, and executive presentations.</li><li>Manage workstream risks, issues, dependencies, decisions, and actions, escalating matters requiring leadership direction.</li><li>Facilitate workshops and working sessions with corporate functions, technology teams, data teams, risk functions, and senior stakeholders.</li><li>Contribute to continuous improvement of Strategic Operations Office methods, templates, governance, and delivery practices.</li><li>Work effectively within a client environment and travel frequently, including for extended assignments, as required.</li></ul><p>To qualify for the role, you must have:</p><ul><li>Bachelor s degree in Information Technology, Computer Science, Information Systems, Engineering, Business Administration, Finance, Supply Chain, or a related field.</li><li>At least 6 years of relevant experience in enterprise technology, shared services, digital transformation, technology enablement, business process improvement, consulting, or a related area.</li><li>Experience in enterprise technology and back-office support functions, including ERP, supply chain management systems, enterprise applications, data, and digital platforms.</li><li>Understanding of shared services operating models and corporate support functions.</li><li>Experience supporting or contributing to digital strategy, digital transformation, technology enablement, or business process improvement initiatives.</li><li>Familiarity with enterprise data management, reporting, data governance, and digital capabilities.</li><li>Understanding of IT operating models, technology governance, and service management principles.</li><li>Experience working with business and technology stakeholders to improve processes, systems, and service delivery.</li><li>Experience leading or coordinating a workstream, including planning activities, managing stakeholders, monitoring progress, and preparing leadership updates.</li><li>Strong analytical, problem-solving, facilitation, stakeholder management, communication, and presentation skills.</li><li>Proficiency in Microsoft Excel and PowerPoint; familiarity with enterprise reporting, workflow, or visualization tools is preferred.</li><li>Excellent written and verbal communication skills in English.</li><li>Willingness and ability to travel frequently and remain at client locations for extended periods.</li></ul><p>Ideally, you ll also have</p><ul><li>Exposure to Finance, Procurement, Human Resources, Supply Chain, or other shared service functions.</li><li>Experience with ERP platforms such as SAP, Oracle, Microsoft Dynamics, or equivalent enterprise solutions.</li><li>Exposure to data governance, analytics, automation, cybersecurity, artificial intelligence, or digital transformation initiatives.</li><li>Experience in utilities, infrastructure, government, or other large asset-intensive organizations.</li><li>Experience supporting a Strategic Operations Office, transformation office, shared services function, enterprise PMO, or similar governance and delivery environment.</li><li>Experience in consulting, professional services, or secondment-style client assignments.</li><li>Arabic language capability.</li></ul><p>What we look for</p><p>Highly motivated professionals with strong problem-solving skills, sound judgment, and the ability to lead a demanding workstream in a complex client environment. You will be an effective communicator and collaborative team player who can connect business and technology perspectives, build trusted stakeholder relationships, manage competing priorities, and deliver high-quality outputs with discipline and pace.</p><p>What we offer you</p><p>At EY, we ll develop you with future-focused skills and equip you with world-class experiences. We ll empower you in a flexible environment, and fuel you and your extraordinary talents in a diverse and inclusive culture of globally connected teams. Learn more at ey.com/careers. Are you ready to shape your future with confidence? Apply today.</p><p><strong>Desired Candidate Profile</strong></p><p>Bachelor s degree in Information Technology, Computer Science, Information Systems, Engineering, Business Administration, Finance, Supply Chain, or a related field. At least 6 years of relevant experience in enterprise technology, shared services, digital transformation, technology enablement, business process improvement, consulting, or a related area. Experience in enterprise technology and back-office support functions, including ERP, supply chain management systems, enterprise applications, data, and digital platforms. Understanding of shared services operating models and corporate support functions. Experience supporting or contributing to digital strategy, digital transformation, technology enablement, or business process improvement initiatives. Familiarity with enterprise data management, reporting, data governance, and digital capabilities. Understanding of IT operating models, technology governance, and service management principles. Experience working with business and technology stakeholders to improve processes, systems, and service delivery. Experience leading or coordinating a workstream, including planning activities, managing stakeholders, monitoring progress, and preparing leadership updates. Strong analytical, problem-solving, facilitation, stakeholder management, communication, and presentation skills. Proficiency in Microsoft Excel and PowerPoint; familiarity with enterprise reporting, workflow, or visualization tools is preferred. Excellent written and verbal communication skills in English. Willingness and ability to travel frequently and remain at client locations for extended periods.</p>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Job Requisition ID # 26WD99975 Position Overview The Customer Success Advisor (CSA) is a post-sales role that helps manage onboarding, adoption and retention of Autodesk offerings within an assigned territory accounts. You will provide guidance and resources directly to customers that demonstrates value from their Autodesk investment. A CSA will collaborate with an ecosystem that includes the territory sales reps, partners, technical support, client services, and marketing, to maximize the renewals within an assigned territory. You will also help identify expansion opportunities as a part of their customer engagement and promote those opportunities within the sales team for appropriate actions. You will report to Renewal &amp; Customer Success Manager based in Amman. We support hybrid working schedule. Main Responsibilities Orchestrate a high volume of quality engagements via phone, email, social media, and other mechanisms to maximize impact on customer success within a defined territory Build relationships and collaborate with sales teams and both internal and external partners to achieve renewal and expansion of the business relationship with customers In collaboration with the territory sales teams, develop account plans to utilize available resources, manage time and resources, and achieve or exceed assigned goals Discover through customer engagement the customer's challenges specific to their industry Support a customer's journey through onboarding, adoption, retention, and expansion to achieve customer success Articulate business workflow and industry trends that improve the customers' challenges Employ provided technology solutions to document all customer opportunities and customer activity Monitor customer usage data, health indicators, renewal dates and growth opportunities and translate into strategies for success, together with reseller partners and internal sales teams Respond to partner and customer inquiries Link business processes with product and technical solutions</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Customer success, renewals, or sales experience-minimum 3 years in SaaS industry. Fluent English and Arabic language skills Experience interacting with clients of all levels, in different industries and across a broad geographical area Ability to forge customer relationships and insights over the phone Collaborative and consultative work style, ability to succeed in a high velocity work environment Link business processes with product/technical solutions Experience with complex, escalated customer situations, ability to navigate large organizations Experience internally collaborating and influencing large matrixed organization Experience in the software or SaaS sales or renewals environment</p><p>Background needs to be in customer-facing roles including account management, customer support, project management, customer success or sales Empathy for customers AND passion for revenue and growth Experience managing time between calls, troubleshooting follow ups, customer relationship management and new customer outreach Curiosity 1+ years of experience with Salesforce or another CRM Software</p><p></p></section>

<p><h4>Description</h4> <p>We’re looking for a project manager – digital transformation to join our team. In this role, you’ll be responsible for supporting and driving digital transformation initiatives across government, telecom, and financial services sectors.</p> <p>You’ll work closely with clients and internal teams to understand business needs, assess current processes, and contribute to the design and delivery of digital solutions. Your role goes beyond coordination. You will play an active role in shaping business requirements, improving customer journeys, and ensuring alignment between business and technology teams.</p> <h4>What you’ll do</h4> <ul> <li>Support digital transformation programs: contribute to the delivery of initiatives across business and technology</li> <li>Engage stakeholders: work with clients and internal teams to gather inputs and align on requirements</li> <li>Analyze business processes: identify gaps and opportunities for improvement</li> <li>Contribute to solution design: help translate business needs into structured digital solutions</li> <li>Improve customer journeys: support mapping and optimization of service experiences</li> <li>Define requirements: assist in gathering and documenting business and functional requirements</li> <li>Coordinate delivery: work with cross-functional teams to ensure smooth execution</li> <li>Support governance: track progress, KPIs, and reporting across initiatives</li> <li>Facilitate workshops: participate in discovery sessions and stakeholder discussions</li> </ul> <h4>Requirements</h4> <p>You’re our match if you have:</p> <ul> <li>7–12 years of experience in project management, business analysis, or digital transformation</li> <li>Experience working in at least one of the following sectors: government, telecom, or financial services</li> <li>Exposure to customer experience (CX), service design, or business process improvement</li> <li>Ability to work between business and technical teams</li> <li>Experience working with stakeholders and gathering requirements</li> <li>Strong analytical and problem-solving skills</li> <li>Good communication and interpersonal skills (Arabic is a plus)</li> <li>Ability to manage multiple tasks and priorities</li> <li>Available to work on-site</li> <li>Flexibility to adapt to changing project needs</li> </ul></p><p></p>

<p><h4>Description</h4> <p>We’re looking for a project manager – digital transformation to join our team. In this role, you’ll be responsible for supporting and driving digital transformation initiatives across government, telecom, and financial services sectors.</p> <p>You’ll work closely with clients and internal teams to understand business needs, assess current processes, and contribute to the design and delivery of digital solutions. Your role goes beyond coordination. You will play an active role in shaping business requirements, improving customer journeys, and ensuring alignment between business and technology teams.</p> <h4>What you’ll do</h4> <ul> <li>Support digital transformation programs: contribute to the delivery of initiatives across business and technology</li> <li>Engage stakeholders: work with clients and internal teams to gather inputs and align on requirements</li> <li>Analyze business processes: identify gaps and opportunities for improvement</li> <li>Contribute to solution design: help translate business needs into structured digital solutions</li> <li>Improve customer journeys: support mapping and optimization of service experiences</li> <li>Define requirements: assist in gathering and documenting business and functional requirements</li> <li>Coordinate delivery: work with cross-functional teams to ensure smooth execution</li> <li>Support governance: track progress, KPIs, and reporting across initiatives</li> <li>Facilitate workshops: participate in discovery sessions and stakeholder discussions</li> </ul> <h4>Requirements</h4> <p>You’re our match if you have:</p> <ul> <li>7–12 years of experience in project management, business analysis, or digital transformation</li> <li>Experience working in at least one of the following sectors: government, telecom, or financial services</li> <li>Exposure to customer experience (CX), service design, or business process improvement</li> <li>Ability to work between business and technical teams</li> <li>Experience working with stakeholders and gathering requirements</li> <li>Strong analytical and problem-solving skills</li> <li>Good communication and interpersonal skills (Arabic is a plus)</li> <li>Ability to manage multiple tasks and priorities</li> <li>Available to work on-site</li> <li>Flexibility to adapt to changing project needs</li> </ul></p><p></p>

<p><h4>About the company</h4> <p>Optimiza is a regional systems integration and digital transformation company delivering consulting, business, and technology solutions across multiple industries. Working across the information technology and services sector, the company helps organizations modernize their systems, improve digital experiences, and solve complex business challenges through practical, technology-led solutions.</p> <h4>Role overview</h4> <p>This role offers the opportunity to contribute to mobile experiences that support digital banking services. As a midlevel iOS developer, you will play a meaningful part in building reliable, user-focused applications while collaborating with multidisciplinary teams to deliver solutions that support broader business and customer goals.</p> <h4>Responsibilities</h4> <li>Design, develop, and maintain iOS applications for digital services.</li> <li>Collaborate with cross-functional teams to define, design, and ship new features.</li> <li>Ensure the performance, quality, and responsiveness of the applications.</li> <li>Troubleshoot and resolve technical issues and bugs.</li> <li>Participate in code reviews and uphold code quality standards.</li> <li>Stay current with the latest iOS technologies and industry trends.</li> <li>Contribute to technical documentation and project reporting.</li> <h4>Requirements</h4> <li>3-5 years of experience in iOS app development, including a track record of delivering production-quality applications.</li> <li>Proficiency with Xcode, the iOS SDK, and integrating with RESTful APIs.</li> <li>Experience working with mobile architecture patterns such as MVC and MVVM.</li> <li>Experience working in Agile development environments.</li> <li>Eligibility to work in Jordan.</li> <h4>Benefits</h4> <p>Class A medical insurance</p></p><p></p>

<p><h4>About the company</h4> <p>Optimiza is a regional systems integration and digital transformation company delivering consulting, business, and technology solutions across multiple industries. Working across the information technology and services sector, the company helps organizations modernize their systems, improve digital experiences, and solve complex business challenges through practical, technology-led solutions.</p> <h4>Role overview</h4> <p>This role offers the opportunity to contribute to mobile experiences that support digital banking services. As a midlevel iOS developer, you will play a meaningful part in building reliable, user-focused applications while collaborating with multidisciplinary teams to deliver solutions that support broader business and customer goals.</p> <h4>Responsibilities</h4> <li>Design, develop, and maintain iOS applications for digital services.</li> <li>Collaborate with cross-functional teams to define, design, and ship new features.</li> <li>Ensure the performance, quality, and responsiveness of the applications.</li> <li>Troubleshoot and resolve technical issues and bugs.</li> <li>Participate in code reviews and uphold code quality standards.</li> <li>Stay current with the latest iOS technologies and industry trends.</li> <li>Contribute to technical documentation and project reporting.</li> <h4>Requirements</h4> <li>3-5 years of experience in iOS app development, including a track record of delivering production-quality applications.</li> <li>Proficiency with Xcode, the iOS SDK, and integrating with RESTful APIs.</li> <li>Experience working with mobile architecture patterns such as MVC and MVVM.</li> <li>Experience working in Agile development environments.</li> <li>Eligibility to work in Jordan.</li> <h4>Benefits</h4> <p>Class A medical insurance</p></p><p></p>

<p><h4>Description</h4> <p>The digital forensics team leader is responsible for leading digital forensic investigations, managing forensic analysts, and overseeing the delivery of forensic services across customer and enterprise environments. The role provides technical leadership for complex investigations involving cyber incidents, fraud, insider threats, regulatory inquiries, and legal matters while ensuring evidence integrity and compliance with applicable standards.</p> <p>The role ensures forensic services are delivered in accordance with NCSC licensing requirements, industry best practices, and legal evidentiary standards.</p> <h4>Responsibilities</h4> <p><strong>Forensic investigation leadership</strong></p> <ul> <li>Lead complex digital forensic investigations involving cybersecurity incidents, data breaches, insider threats, fraud investigations, intellectual property theft, and regulatory investigations</li> <li>Direct evidence acquisition and analysis activities</li> <li>Review and validate forensic findings and conclusions</li> <li>Ensure investigations follow approved forensic methodologies and standards</li> </ul> <p><strong>Technical oversight & quality assurance</strong></p> <ul> <li>Provide technical leadership and guidance to digital forensics analysts</li> <li>Review forensic reports and evidence documentation</li> <li>Ensure forensic procedures maintain evidentiary integrity and legal defensibility</li> <li>Approve investigation methodologies and evidence collection approaches</li> <li>Support expert witness and legal support activities where required</li> </ul> <p><strong>Incident response & security investigation support</strong></p> <ul> <li>Support major incident investigations and breach response activities</li> <li>Coordinate forensic activities during ransomware incidents, data compromise events, and advanced threat investigations</li> <li>Assist with attribution analysis and attack reconstruction activities</li> </ul> <p><strong>Program development & continuous improvement</strong></p> <ul> <li>Develop and maintain forensic procedures, evidence handling standards, investigation methodologies, and quality assurance frameworks</li> <li>Evaluate emerging forensic technologies and techniques</li> <li>Drive service maturity and operational excellence initiatives</li> </ul> <h4>Our culture & code of conduct</h4> <p>At ZainTECH, we take pride in a culture built on collaboration, innovation, and uncompromising integrity. We are looking for individuals who share these values and are committed to customer-centricity and ethical excellence. All employees are expected to uphold our code of conduct, which serves as a guiding framework for responsible behavior across everything we do — from how we work with each other to how we engage with clients and partners globally.</p> <h4>Requirements</h4> <ul> <li>Bachelor's degree (minimum) in information technology or a related field</li> <li>Minimum 3 years experience in cybersecurity, including at least 5 completed digital forensic investigations</li> <li>At least one valid NCSC-approved forensics certification like GCFE, GCFA, CHFI, or another certification in the same field approved by the NCSC</li> <li>Disk, memory, mobile, and network forensics; evidence handling; forensic tooling (e.g. EnCase, FTK, Autopsy, X-Ways)</li> <li>Proven ability to lead forensic engagements and produce defensible reports</li> <li>Experience supporting legal proceedings or regulatory investigations is preferable</li> </ul></p><p></p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span></span><p><span>Are you an experienced <strong>Project Manager</strong> with a strong background in banking, digital transformation, and technology-enabled projects?</span></p><br> <p><span>We are looking for a highly driven <strong>Project Manager</strong> to join our Enterprise Project Management Office (ePMO) and lead strategic projects across the Bank, with particular exposure to Digital Channels, Corporate Banking, SME Banking, Cards, Payments, and Digital Initiatives.</span></p><br> <p><strong><span>Key Responsibilities:</span></strong></p><br> <ol> <li><span>Manage the full project lifecycle from initiation and planning through execution, testing, implementation, go-live, stabilization, and closure.</span></li> <li><span>Manage multiple projects simultaneously while maintaining effective oversight of scope, schedules, budgets, resources, quality, risks, issues, dependencies, and deliverables.</span></li> <li><span>Develop and maintain project plans, risk assessments, governance documentation, progress reports, and executive-level updates.</span></li> <li><span>Coordinate effectively with cross-functional stakeholders across Business, Technology, Operations, Risk, Compliance, Finance, and Legal.</span></li> <li><span>Manage external vendors, consultants, system integrators, and technology partners.</span></li> <li><span>Ensure adherence to project governance frameworks, delivery methodologies, controls, and project management best practices.</span></li> <li><span>Manage scope changes, project risks, issues, and stakeholder expectations throughout the project lifecycle.</span></li> <li><span>Oversee UAT follow-ups, implementation readiness, production deployment, operational handover, and post-go-live stabilization.</span></li> <li><span>Support successful delivery of digital transformation, banking applications, integrations, APIs, automation, and other technology-enabled initiatives.</span></li> </ol> <p><strong><span>Qualifications &amp; Experience:</span></strong></p><br> <ul> <li><span>Minimum 5 years of proven project management experience.</span></li> <li><span>PMP certification is mandatory.</span></li> <li><span>PMI-ACP or another recognized Agile certification is an advantage.</span></li> <li><span>Banking sector experience is highly preferred.</span></li> <li><span>Proven experience delivering projects within Digital Channels, Corporate Banking, and/or SME Banking is mandatory.</span></li> <li><span>Strong knowledge of different project delivery approaches, including Waterfall, Scrum, SAFe, and Hybrid methodologies.</span></li> <li><span>Strong understanding of banking operating models, business functions, and cross-functional dependencies.</span></li> <li><span>Proven experience managing vendors and multiple business and technology stakeholders.</span></li> <li><span>Strong knowledge of project governance, risk and issue management, change management, and project controls.</span></li> <li><span>Strong understanding of business requirements, technical delivery, testing, implementation readiness, and operational transition.</span></li> <li><span>Excellent communication, negotiation, stakeholder management, reporting, and problem-solving skills.</span></li> <li><span>Strong English communication and reporting capabilities.</span></li> <li><span>Experience in digital transformation, banking applications, APIs, integrations, automation, Open Banking, FinTech, Digital Channels, Cards, or Payments is a strong advantage.</span></li> <li><span>Knowledge of payment systems such as SWIFT, ACH, or RTGS, as well as Cards Operations (Issuing &amp; Acquiring), is highly valued.</span></li> </ul> <p><span>If you have the experience, certification, and passion to lead complex and strategic banking projects, we encourage you to apply and join a team driving transformation and innovation across the Bank.</span></p><br> <p><strong><span>We are an equal-opportunity employer committed to fostering an inclusive, safe, and supportive workplace.</span></strong></p><br> </div>

<p><h4>Description</h4> <p>The digital forensics team leader is responsible for leading digital forensic investigations, managing forensic analysts, and overseeing the delivery of forensic services across customer and enterprise environments. The role provides technical leadership for complex investigations involving cyber incidents, fraud, insider threats, regulatory inquiries, and legal matters while ensuring evidence integrity and compliance with applicable standards.</p> <p>The role ensures forensic services are delivered in accordance with NCSC licensing requirements, industry best practices, and legal evidentiary standards.</p> <h4>Responsibilities</h4> <p><strong>Forensic investigation leadership</strong></p> <ul> <li>Lead complex digital forensic investigations involving cybersecurity incidents, data breaches, insider threats, fraud investigations, intellectual property theft, and regulatory investigations</li> <li>Direct evidence acquisition and analysis activities</li> <li>Review and validate forensic findings and conclusions</li> <li>Ensure investigations follow approved forensic methodologies and standards</li> </ul> <p><strong>Technical oversight & quality assurance</strong></p> <ul> <li>Provide technical leadership and guidance to digital forensics analysts</li> <li>Review forensic reports and evidence documentation</li> <li>Ensure forensic procedures maintain evidentiary integrity and legal defensibility</li> <li>Approve investigation methodologies and evidence collection approaches</li> <li>Support expert witness and legal support activities where required</li> </ul> <p><strong>Incident response & security investigation support</strong></p> <ul> <li>Support major incident investigations and breach response activities</li> <li>Coordinate forensic activities during ransomware incidents, data compromise events, and advanced threat investigations</li> <li>Assist with attribution analysis and attack reconstruction activities</li> </ul> <p><strong>Program development & continuous improvement</strong></p> <ul> <li>Develop and maintain forensic procedures, evidence handling standards, investigation methodologies, and quality assurance frameworks</li> <li>Evaluate emerging forensic technologies and techniques</li> <li>Drive service maturity and operational excellence initiatives</li> </ul> <h4>Our culture & code of conduct</h4> <p>At ZainTECH, we take pride in a culture built on collaboration, innovation, and uncompromising integrity. We are looking for individuals who share these values and are committed to customer-centricity and ethical excellence. All employees are expected to uphold our code of conduct, which serves as a guiding framework for responsible behavior across everything we do — from how we work with each other to how we engage with clients and partners globally.</p> <h4>Requirements</h4> <ul> <li>Bachelor's degree (minimum) in information technology or a related field</li> <li>Minimum 3 years experience in cybersecurity, including at least 5 completed digital forensic investigations</li> <li>At least one valid NCSC-approved forensics certification like GCFE, GCFA, CHFI, or another certification in the same field approved by the NCSC</li> <li>Disk, memory, mobile, and network forensics; evidence handling; forensic tooling (e.g. EnCase, FTK, Autopsy, X-Ways)</li> <li>Proven ability to lead forensic engagements and produce defensible reports</li> <li>Experience supporting legal proceedings or regulatory investigations is preferable</li> </ul></p><p></p>

<p>Position Summary The Global Institute is seeking an AI Specialist to advance Teach For All's AI Literacy &amp; Creator Collective (AI LCC), a flagship program connecting teachers, alumni, and staff across 63 Teach For All Network Partners who are shaping how AI transforms education. This combined role spans both program management and community building: you'll manage delivery of the AI LCC's core programming (including our weekly AI AAA Series featuring thought leaders like Reid Hoffman), develop partnerships with frontier AI companies like Anthropic and Google, and build and grow the AI LCC's WhatsApp community while expanding into other platforms. You will create pathways for educators to progress from literacy to creator to builder, facilitate peer-to-peer learning, and support distributed leadership so self-organizing collectives can emerge and thrive, all working across diverse cultures, regions, languages, and time zones. This role is for a self-starter who is deeply engaged with the rapidly evolving AI ecosystem, uses foundation models daily, and understands that transformation happens through community and collective leadership rather than top-down mandates, shifting educators from dependency to agency. About the Team This role reports to the Director of the Global Institute and works in close collaboration with the broader Global Institute team including the Chief Learning Officers and their respective circles, and the Outreach and Engagement team to build out a shared AI learning agenda. The role also works closely with Teach For All's central team, particularly on technology and communications. Key Responsibilities Program management: driving delivery of the AI AAA Series and other AI LCC programming, and developing partnerships with frontier AI companies. Community facilitation and growth: building and scaling the AI LCC community across WhatsApp and other platforms, designing learning circles, and identifying power-users. AI integration and innovation: piloting AI-driven tools to summarize, translate, and resource the community at scale. Ethical AI dialogue: facilitating safe-space conversations on data privacy, bias, and responsible adoption. Operations, analytics, and content: tracking community and program health metrics, and producing mobile-first multimedia content. Project Breakdown &amp; Capacity Allocation Program Management &amp; Partnerships (45%) Manage delivery of AI LCC programming, including the weekly AI AAA Series featuring thought leaders. Develop and steward partnerships with frontier AI companies (e.g., Anthropic, Google) to support the community's growth. Build pathways for educators to progress from literacy to creator to builder. Community Facilitation &amp; Growth (35%) Design and moderate structured learning circles where educators share AI prompts, lesson plans, and case studies across languages and contexts. Identify emerging leaders within WhatsApp/Telegram groups and equip them to lead sub-chapters or specialized interest groups. Guide community expansion from WhatsApp into platforms like Discord or a custom Teach For All platform, laying the foundation for a future Teach For All community platform. AI Integration &amp; Innovation (15%) Manage delivery of AI LCC programming, including the weekly AI AAA Series featuring thought leaders. Develop and steward partnerships with frontier AI companies (e.g., Anthropic, Google) to support the community's growth. Build pathways for educators to progress from literacy to creator to builder. Operations, Analytics &amp; Content (15%) Develop and track community and program health metrics capturing engagement depth, learning outcomes, and impact. Collect and amplify "bright spot" stories from educators for Teach For All's global communications. Maintain a content calendar across platforms, producing original multimedia content optimized for mobile. Qualifications Experience managing program delivery and/or building, scaling, and managing high-engagement digital communities, particularly on social-first platforms such as WhatsApp, Telegram, or Discord Demonstrated experience with distributed or facilitative leadership models, empowering members to take ownership rather than relying on top-down moderation Experience developing partnerships, ideally with technology or AI companies Deep, hands-on experience with foundation models (e.g., Gemini, Claude, ChatGPT, Midjourney) and practical prompt engineering skills in educational or professional contexts Experience creating multimedia content (video, graphics, guides) and familiarity with tools such as Canva, Adobe Creative Suite, or equivalent Comfort using data and community analytics to track engagement, sentiment, and learning outcomes Experience working across global, cross-cultural, and multi-time-zone contexts Strong alignment with Teach For All's mission and a commitment to educational equity Spanish fluency or working proficiency is a plus What Teach For All Offers: Commitment to cultivating a culture in which all staff members feel they belong, are valued for their contributions, and have an impact on our organization s progress Professional and personal development experiences and ample opportunities to make a positive impact on the work of Teach For All and beyond Comprehensive benefits package designed for your well-being and work-life needs Generous time off and flexible work arrangements And much more! Application Instructions If this opportunity sounds like the next best step in your career, please submit your resume or curriculum vitae (CV) and a one-page letter of motivation (in English) directly online. Your letter should summarize motivations for your application and how your skills and experience align with the terms of this opportunity. We look forward to learning about you and your passion for ensuring educational opportunity for all! Applications are reviewed on a rolling basis. Therefore, candidates are encouraged to apply at their earliest convenience. Work authorization This position does not offer employment visa sponsorship, immigration assistance, or support for work permits or residency applications. To be considered, candidates must already possess valid work and residency authorization to work in the country of hire at the time of application.&nbsp;</p><p><strong>Desired Candidate Profile</strong></p><ul><li>Experience managing program delivery and/or building, scaling, and managing high-engagement digital communities, particularly on social-first platforms such as WhatsApp, Telegram, or Discord</li><li>Demonstrated experience with distributed or facilitative leadership models, empowering members to take ownership rather than relying on top-down moderation</li><li>Experience developing partnerships, ideally with technology or AI companies</li><li>Deep, hands-on experience with foundation models (e.g., Gemini, Claude, ChatGPT, Midjourney) and practical prompt engineering skills in educational or professional contexts</li><li>Experience creating multimedia content (video, graphics, guides) and familiarity with tools such as Canva, Adobe Creative Suite, or equivalent</li><li>Comfort using data and community analytics to track engagement, sentiment, and learning outcomes</li><li>Experience working across global, cross-cultural, and multi-time-zone contexts</li><li>Strong alignment with Teach For All's mission and a commitment to educational equity</li><li>Spanish fluency or working proficiency is a plus</li></ul>

<p>At EY, we re all in to shape your future with confidence. We ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better working world.</p><p>The opportunity</p><p>Assistant Manager Portfolio Analytics &amp; Digital Tools Operational Excellence</p><p>As part of EY s Business Consulting team, you will support a client-facing Strategic Operations Office focused on portfolio performance, data-driven decision-making, and digital enablement. You will work closely with client leadership and internal stakeholders to convert complex portfolio data into actionable insights, strengthen executive reporting, and design and maintain bespoke digital tools that improve initiative and portfolio performance management. The role is expected to operate in a secondment-style environment and requires frequent travel, including extended periods at client locations.</p><p>Skills and attributes for success</p><ul><li>Lead the collection, validation, structuring, and analysis of portfolio, initiative, and performance data from multiple sources.</li><li>Design, code, implement, test, document, and maintain bespoke digital tools for initiative and portfolio performance management.</li><li>Develop solutions using Microsoft Power Platform, including Power Apps and Power Automate, or equivalent low-code platforms.</li><li>Translate business requirements into practical digital workflows, automated processes, data models, and user-friendly tools.</li><li>Develop executive-level dashboards, management reports, and leadership presentations that convert complex information into clear, actionable insights.</li><li>Define and maintain portfolio KPIs, reporting logic, data standards, and governance controls to improve the quality and consistency of management information.</li><li>Perform trend, variance, scenario, and root-cause analysis to identify delivery risks, dependencies, performance gaps, and improvement opportunities.</li><li>Engage with initiative owners and stakeholders to clarify data requirements, resolve quality issues, and support timely reporting cycles.</li><li>Provide guidance to users, maintain supporting documentation, and promote adoption of digital tools and reporting practices.</li><li>Support continuous improvement of portfolio governance, reporting processes, and Strategic Operations Office ways of working.</li><li>Work effectively within a client environment and travel frequently, including for extended assignments, as required.</li></ul><p><strong>Desired Candidate Profile</strong></p><p>To qualify for the role, you must have:</p><ul><li>Bachelor s degree in Business, Engineering, Information Systems, Data Analytics, Computer Science, or a related field.</li><li>At least 5 years of relevant experience in analytics, data management, digital enablement, portfolio reporting, transformation, consulting, or a related area.</li><li>Proven experience designing, coding, implementing, and maintaining bespoke digital tools using Microsoft Power Platform, including Power Apps and Power Automate, or an equivalent low-code platform.</li><li>Strong experience in executive-level reporting and dashboarding, with the ability to convert complex data into concise leadership insights.</li><li>Strong analytical capability, attention to detail, data-quality discipline, and structured problem-solving skills.</li><li>Proficiency in Microsoft Excel and PowerPoint; experience with Power BI or comparable visualization tools is strongly preferred.</li><li>Ability to gather requirements, manage stakeholders, and deliver high-quality outputs in a fast-paced client environment.</li><li>Excellent written and verbal communication skills in English.</li><li>Willingness and ability to travel frequently and remain at client locations for extended periods.</li></ul><p>Ideally, you ll also have</p><ul><li>Experience in utilities or another highly regulated sector.</li><li>Experience supporting a Strategic Operations Office, transformation office, strategy office, PMO, or enterprise portfolio function.</li><li>Knowledge of data governance, workflow automation, SQL, APIs, or broader Microsoft 365 integration capabilities.</li><li>Experience working in consulting, professional services, or secondment-style client assignments.</li><li>Arabic language capability.</li></ul><p>What we look for</p><p>Highly motivated individuals with strong problem-solving skills, sound judgment, and the ability to prioritize shifting workloads in a rapidly changing client environment. You will be an effective communicator and collaborative team player who can build trusted relationships, work with discipline, and deliver high-quality outputs while adapting to evolving priorities.</p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>Overview The position of Copywriter is for someone who is a hands-on copywriter with natural storytelling ability and has experience working in an agency environment, creating conceptually driven campaigns, and crafting copy for assigned brands. Develop creative ideas that meet both our client's objectives as well as our business objectives, maintaining the company’s expected levels of creative excellence and professionalism Responsibilities • Writing texts (e.g. copy, product descriptions), proofreading, and content editing • Ensuring the consistency of prepared content; • Works in partnership with an Art person to develop creative concepts for marketing materials and marketing campaigns. • Have a keen understanding of all the channels in the 1:1 marketing space. • Understanding the power of data intelligence to help them achieve the communication challenge. • Required to make conceptual and strategic decisions across a wide variety of clients and industries. Qualifications • Ideally with 2 years of experience in concept creation and have a clear understanding of the difference between a communication concept and an exceptional idea. • Mastery in developing copy for large cross-channel and/or direct-marketing initiatives across media, both online and off • Bachelor’s Degree in the appropriate field of study Additional information R-4746 P-5365</p> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>Task description</p><p>You choose and participate in one of these teams:</p><p>Team 1: Graphics &amp; Digital Communication</p><p>Team 2: Video &amp; Reels Content Creation</p><p>Team 3: Digital Dissemination and Outreach</p><p><br></p><p>What will each team do?</p><p>Team 1: Graphics &amp; Digital Communication</p><p>- Create 2–3+ graphics, carousels, or infographics.</p><p>- Adapt approved messages into clear, engaging Arabic content.</p><p>- Suggest creative ideas for reaching people in Jordan.</p><p>- Refine your content based on feedback.</p><p><br></p><p>Team 2: Video &amp; Reels Content Creation</p><p>- Create 2–3+ Reels, short videos, or similar content.</p><p>- Develop creative hooks, captions, and formats.</p><p>- Turn Census information into simple, engaging videos.</p><p>- Refine your content based on feedback.</p><p><br></p><p>Team 3: Digital Dissemination and Outreach</p><p>- Share approved Census content through relevant online communities and networks.</p><p>- Reach youth, university, community, and professional audiences.</p><p>- Identify new ways to reach people across Jordan.</p><p>- Track your dissemination activities and basic reach/engagement.</p><p><br></p> </div><h2 class="h5">Skills</h2> <div data-jb-field="skills"><p>Required experience</p><p>- Anyone who speak Arabic fluently</p><p>- Have friends and family inside Jordan.</p><p>- Be able to commit 5–8 hours per week for 4 weeks.</p><p><br></p><p>If you have the skills, creativity or connections to help — apply.</p><p>Languages</p><p>Arabic, Level: Fluent, Required</p><p>English, Level: Fair, Desirable</p><p><br></p></div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>We are seeking an experienced Incident Response Lead to manage and coordinate cybersecurity incident response activities.<br> The ideal candidate will have hands-on experience in Digital Forensics and Incident Response (DFIR) , investigating security incidents, conducting root cause analysis, and leading containment, eradication, and recovery efforts in enterprise environments.<br> Key Responsibilities Lead the investigation and response to cybersecurity incidents.<br> Perform incident triage, analysis, containment, eradication, and recovery.<br> Conduct digital forensic investigations and root cause analysis.<br> Coordinate with SOC, Security Engineering, IT, and business teams during security incidents.<br> Develop and maintain incident response playbooks and procedures.<br> Analyze malware, phishing attacks, ransomware, and other cyber threats.<br> Prepare incident reports and provide recommendations to prevent future incidents.<br> Support threat hunting and continuous improvement of incident response capabilities.<br> Ensure compliance with organizational security policies and industry best practices.<br> 5–7 years of experience in Cybersecurity.<br> Hands-on experience in Incident Response and Digital Forensics (DFIR) .<br> Experience investigating security incidents in an enterprise environment.<br> Knowledge of malware analysis, ransomware, phishing, and threat detection.<br> Experience with SIEM, EDR, and security monitoring tools.<br> Strong understanding of Windows, Linux, networking, and security fundamentals.<br> Excellent analytical, troubleshooting, and communication skills.<br> Nice to Have Certifications such as GCFA, GCIH, GCFE, CHFI, CEH, CySA+, or Security+ .<br> Experience with cloud security incident response (Azure, AWS, or GCP).<br> Scripting experience (PowerShell or Python).<br></span> </div>

<p><h4>About the role</h4> <p>Brainlake is looking for a workflow designer to support enterprise and government clients in improving operational workflows, service experiences, and transformation initiatives across digital environments.</p> <p>This role combines elements of service design, business analysis, operational thinking, and experience strategy. You will work closely with stakeholders to understand how teams and services operate today, identify opportunities for improvement, and help design clearer, smarter, and more efficient future workflows and experiences.</p> <p>We are looking for someone who can think strategically, communicate visually, and translate complexity into structured and actionable outputs.</p> <h4>What you’ll do</h4> <ul> <li>Facilitate workshops and discovery sessions with client stakeholders</li> <li>Analyze operational workflows, business processes, and service experiences</li> <li>Identify workflow inefficiencies and improvement opportunities across digital, AI, and automation initiatives</li> <li>Create workflow diagrams, service flows, customer journeys, and operational documentation</li> <li>Support the design of future-state operational and customer experiences</li> <li>Translate business and operational requirements into clear, implementation-ready specifications</li> <li>Collaborate with strategy, CX, UX, and technical teams across transformation projects</li> <li>Present findings, recommendations, and workflow concepts clearly to stakeholders</li> <li>Contribute to operational improvement and transformation initiatives across client engagements</li> </ul> <h4>Requirements</h4> <ul> <li>5+ years of experience in business analysis, service design, workflow design, digital transformation, or operational consulting</li> <li>Strong workshop facilitation and stakeholder management skills</li> <li>Experience mapping workflows, customer journeys, or operational processes</li> <li>Ability to structure and communicate complex information clearly</li> <li>Strong understanding of workflow optimization and operational improvement principles across digital environments</li> <li>Strong visual communication skills using tools such as Figma, Miro, Lucidchart, or similar</li> <li>Strong presentation and communication skills</li> <li>Ability to work independently in fast-paced environments</li> <li>Experience working with enterprise or government clients is a plus</li> </ul> <h4>You’re our match if you</h4> <ul> <li>Enjoy solving operational and experience-related challenges</li> <li>Can bridge business, operations, and customer experience thinking</li> <li>Are comfortable leading conversations with senior stakeholders</li> <li>Think structurally and communicate clearly</li> <li>Are curious about how organizations evolve through digital, AI, and automation initiatives</li> </ul></p><p></p>